GLFHC Annual Report 2019

2019

2019

greater lawrence family health center

ANNUAL REPORT

Letter from the President and Board Chair Dear Friends and Supporters of GLFHC: It is our pleasure to present to you the Fiscal Year 2019 Annual Report for Greater Lawrence Family Health Center. This report provides information and highlights from another successful year at the health center, in its continued delivery of high quality primary health care to residents in Lawrence and throughout the Merrimack Valley. As you will see, we continue to create opportunities for expanding patient access and working with our local partners to achieve our collective mission focused on a healthier community.

Greater Lawrence Family Health Center continues to pride itself as the second largest community health center in the Commonwealth, with more than 62,000 patients and 262,000 patient visits annually. The health center is known throughout the country as being among the nation’s best, thanks to our award-winning patient care and our nationally recognized Pharmacy and Lawrence Family Medicine Residency programs.

Throughout this report you will read more about the highlights from the last year, as well as some of the great work being done by our staff and clinicians. We employ the best and the brightest in health care – from our front line staff to our award-winning clinicians, strong management team and volunteer leadership, we are proud to be considered amongst the Commonwealth’s upper echelon of health care leaders and providers to those most in need.

John M. Silva President & CEO

Charles Zanazzi Chair, Board of Directors

We know that much of this success can be attributed to that dedicated staff throughout our health center as well as the strong support we receive from you – our benefactors, collaborative partners, and volunteers.

On behalf of Greater Lawrence Family Health Center’s Board of Directors, Senior Leadership Team, clinicians, and staff, we would like to thank you for your continued support and commitment to our health center – Your Home for Health in the Merrimack Valley.

Annual Report 2019

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Board of Directors & Senior Leadership.............................................. 3

Finance & Growth................................................................................... 12

Business Leaders Network..................................................................... 4

Mission & History .................................................................................. 14

Locations.................................................................................................. 5

Excellence in Practice............................................................................. 16

Changing the Game................................................................................. 6

Legislative Affairs.................................................................................... 17

Lawrence Family Medicine Residency Alumni...................................... 8

GLFHC Gives.......................................................................................... 18

9th Annual In Pink Brunch & Comedy Show....................................... 10

Honor Roll of Donors............................................................................ 20

14th Annual Making a Difference Gala................................................. 11

Ways to Give............................................................................................ 23

2019 GLFHC ANNUAL REPORT

Board of Directors Charles Zanazzi Chair

Rosa Pina Vice Chair

Timothy DiBona Treasurer

Christopher T. Vrountas Secretary

Karina Calderon

Socrates De La Cruz

Delia Duran-Clark

Gretchen Dulong

Robert Gold

Joanne Grega

Ivy Polanco

Frances Sidley

Julieann Thurlow

Abel Vargas

Senior Leadership

John M. Silva President & CEO

Zandra Kelley, MD Senior Vice President Clinical Affairs & Chief Medical Officer

Saifur Rahman Senior Vice President Chief Operating Officer

Patrick Grotton Senior Vice President Chief Information Officer

Ann Marie Borgesi, PHR, SHRM-CP Senior Vice President Chief Administrative & Human Resources Officer

Rich Napolitano Senior Vice President External Relations and Chief Marketing & Development Officer

Diane Martin, RPh Senior Vice President Chief Pharmacy Services

2019 GLFHC ANNUAL REPORT

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GLFHC Business Leaders Network The Business Leaders Network assists in raising the public profile of the health center through community outreach, networking, and collaboration with local and community business leaders. It is comprised of local business leaders and community-minded individuals from across the Merrimack Valley.

James Moriarty, Chair Enterprise Bank David Abdoo Commonwealth of Massachusetts Blaise Coco Coco, Early & Associates Timothy Coco WHAV

Lane Glenn Northern Essex Community College Zoila Gomez, Esq. Law Offices of Zoila M. Gomez Therese Leone Enterprise Bank Scott Martin Martin’s Flowers and Gifts

Noemi Custodia-Lora Northern Essex Community College

Vilma Martinez Dominguez City of Lawrence

Eileen Doane Lighthouse Healthcare Partners

Lois McGinness Century Bank

Linda Early Coco, Early & Associates

Derek Mitchell Lawrence Partnership

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2019 GLFHC ANNUAL REPORT

Jessica Molignano Merrimack College

Wayne Simmons, Esq. Morris, Rossi & Hayes

Wil Molina Coco, Early & Associates

Michael Sullivan T.A. Sullivan Insurance Agency

Michael Morris, Jr., Esq. Morris, Rossi & Hayes

Chet Szablak Enterprise Bank

Denise Olivares Coco, Early & Associates

Susan Theriault Guardian Ambulance

Glenn Prezzano Merrimack Valley Magazine

John Toomajanian Guardian Ambulance

Peter Quinlan Fred C. Church Insurance

David Torrisi Torrisi Strategic Advisors

Michael Santana Coco, Early & Associates

Susan Tucker Friend of GLFHC

Helena Silva Primerica Advisors

Charles Zanazzi HarborOne Bank

Locations

Main Site

North Site

South Site

34 Haverhill St. Lawrence, MA

150 Park St. Lawrence, MA

73D Winthrop Ave. Lawrence, MA

N! O O v NG

MI CO

v

S

West Site

Methuen Family Health Center

Haverhill Family Health Center

700 Essex St. Lawrence, MA

147 Pelham St. Methuen, MA

755 Main St. Haverhill, MA

Lawrence General Hospital 1 General St. Lawrence, MA

Lawrence High School

Greater Lawrence Tech. School

70-71 North Parish Rd. Lawrence, MA

57 River Rd. Andover, MA

Community Support Services

Mobile Health Unit

Administration

98-100 Water St. Lawrence, MA

Serving the Merrimack Valley

1 & 401 Griffin Brook Dr. Methuen, MA 2019 GLFHC ANNUAL REPORT

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Changing the Lawrence Family Medicine Residency has a Tremendous Impact on Sports Medicine in the Merrimack Valley

D

id you realize that if you are watching a football or ice hockey game in the Merrimack Valley this year, chances are that a Greater Lawrence Family Health Center resident is serving as the home site team physician?

First-year resident Miguel Joaquin, MD (left) and Associate Residency Program Director/Sports Medicine Director Warren Bodine, DO, FAOASM, at the Greater Lawrence Technical High School Football game providing sideline medical coverage.

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2019 GLFHC ANNUAL REPORT

For the past six years, in fact, Lawrence Family Medical Residency doctors have served as team physicians at Lawrence High School, Methuen High School, Haverhill High School and Greater Lawrence Technical School, supporting the Certified Athletic Trainers (ATCs) and their staff in the diagnosis and management of injuries that occur at home hockey and/or football games. Common conditions seen by our physicians include pain or dysfunction in the neck, shoulder, elbow, wrist and hand, back, hip, knee, leg, ankle and foot, and given the nature of the sports involved, emergency and high-risk scenarios often do occur.

While we do not administer concussion baseline testing, we do consult with ATCs and players if

GLFHC Faculty Christie Langenberg, MD, lectures to a group of family physicians on Pediatric Orthopedic Conditions.

there are concerns regarding an athlete’s pre-season test or post injury examination.

Our residents also provide guidance to ATCs, athletes, and families regarding the care of an injured athlete after the competition (i.e. need to go to the emergency room, get imaging, follow up with primary care physicians, etc.).

In addition, pre-participation physicals are conveniently offered at Greater Lawrence Technical School and Lawrence High School at the school-based health centers (SBHCs).

So what are the best parts of our relationship with the schools?

“Working in partnership with the schools in our community has been a wonderful service to provide,” says Head of Sports Medicine and MIAA Medical Board Member Warren

At the 2019 Boston Marathon with Associate Residency Program Director/Sports Medicine Director Warren Bodine, DO, FAOASM (center), are Morgan Younkin, MD (fourth-year resident) and Audra Williams, MD (Class of 2019 LFMR graduate).

Bodine, DO, FAOASM. “Being able to practice medicine outside of the clinic walls is incredibly rewarding, and it is a testament to the dedication of our organization of meeting our patients where they are.” Sideline medical coverage and our presence at the SBHCs is a valuable and necessary part of training our family medicine residents as well-rounded physicians, capable of successfully treating patients in a diverse range of treatment scenarios.

The Primary Care Sports Medicine Service at GLFHC is comprised of a group of physicians fellowship-trained in sports medicine who practice nonsurgical, musculoskeletal care.

Our team regularly helps patients through the often challenging process of determining whether their conditions require surgery or

can be managed by other types of treatment.

Any patient with a musculoskeletal injury or sports-related illness is welcome. From young children to active retirees, our specialists treat a variety of musculoskeletal ailments including strains, sprains, tendinitis, fractures, sports concussions, and arthritis, as well as medical problems unique to the female athlete. Our goal is to work in partnership with a patient’s primary care team to allow for safe return to school, work and sport.

If you didn’t fully realize the profoundly positive impact that GLFHC has made on the Merrimack Valley sports medicine landscape, you certainly do now … well done, Lawrence Family Medicine Residency – see you on the fields!

2019 GLFHC ANNUAL REPORT

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Lawrence Family Medicine Residency

ALUMNI 25 years of Impact

S

ince 1994, the Lawrence Family Medicine Residency (LFMR) has filled the ever-present need for doctors trained in the Community Health model, imbuing them with a skill set inclusive of everything required to care for the underserved.

Why do most of our residents choose to come to LFMR? “First and foremost, it’s our mission,” says Wendy Barr, MD, MPH, MSCE, VP, Clinical Education & Director of the LFMR Program (and proud LFMR alumna). “Simply stated, we are committed to: providing culturally sensitive patient care, superb medical education and an environment that is compassionate, understanding and open to continuous improvement.”

proficiency. This level of language instruction is not available at any other program in the country.

in as a close second, as it provides our residents with the best-possible process and outcomes,” adds Barr.

Quality, of course, is key, and LFMR is competitive nationally (in fact, U.S. News & World Report recently ranked LFMR 12th for reputation nationally).

The vast majority of our training is done by our family physicians, and our program provides some of the best training on the East Coast. In addition, our Spanish immersion curriculum is second-to-none, and enables our residents to speak to

Indeed, there is also an opportunity to learn, thrive and ultimately lead as well, which is most noticeably highlighted by both Dr. Barr and fellow residency alumna and Greater Lawrence Family Health Center’s Chief Medical Officer, Zandra Kelley, MD. “The opportunity to train in full spectrum family medicine with faculty who actually practice in the same specialty comes

What is the greatest value of our Residency program? “Access to care,” Barr offers without hesitation. “In essence, our residency program has done what it was supposed to do: grow, recruit and address fundamental shortfalls regarding access to care for underserved individuals in Greater Lawrence. “That is the big picture, and that is something that we should all be very proud of.”

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2019 GLFHC ANNUAL REPORT

Lawrence Family Medicine Residency Class of 2019 are, from left, Julia Tse, Nathan Macedo, Chelsea Harris, Audra Williams, Stephen Krumland, Raman Nohria, and Diane Smith.

Meet the Class of 2019 All seven graduates of this year’s Lawrence Family Medicine Residency program have accepted full-time attending positions: Chelsea Harris, MD Concentration: Academic Medicine Location: GLFHC Primary Care, OB, Core Faculty

Diane Smith, MD Concentration: Advanced Surgical Maternity Care Location: GLFHC Primary Care, OB, Community Faculty

Stephen Krumland, MD, MPH Concentration: HIV Medicine Location: Santa Rosa Community Health in Santa Rosa, CA, as a Family Physician Nathan Macedo, MD, MPH Concentration: Integrative Medicine Location: Greenfield Family Medicine, Baystate Health, Greenfield MA, as a Family Physician

The national average of residents who remain in community health is 9%.

Lawrence Family Medicine Residency, however, boasts an incredible 55%.

“Our residents come to Lawrence and fall in love – with the work, with the community, with the mission … and many of them stay here at GLFHC,” says Kelley. “The simple fact that so many of our residents remain committed to the LFMR mission of providing an exceptional level of care to the most underserved communities in our country and beyond is nothing short of incredible.”

What are the biggest challenges facing LFMR? “Space, resources, funding,” answers Barr. In the 25 years since it was founded, the residency program has grown exponentially – and it

Raman Nohria, MD Concentration: Health Systems Management Location: GLFHC Primary Care, Lawrence General Hospital as a Hospitalist

Julia Tse, MD Concentration: Women’s Health Location: Ravenswood Family Health Center (CHC) in East Palo Alto, CA, as a Family Physician Audra Williams, MD, MPH Concentration: Addiction Medicine Location: Inpatient Addiction Medicine and Primary Care

“Our residents come to Lawrence and fall in love – with the work, with the community, with the mission.”

– Dr. Zandra Kelley, GLFHC Chief Medical Officer now barely has the capacity to take our (now) 40 total residents through its four-year curriculum at a time.

As the program’s capacity has increased, it has become increasingly clear that it needs a dedicated space that reflects its growth and mission.

To address this, we plan to unite its operations on the third floor of our Haverhill Street site, transforming the area into a customized learning environment featuring simulation experiences, collaborative learning spaces, small classrooms, and resident

“pods” for independent work space.

This expansion will keep the residents in the optimal learning environment they already use – with the highest-need patients at GLFHC’s busiest site – while unifying and affirming the future of our educational efforts.

These are exciting times for Greater Lawrence Family Health Center, and certainly for Lawrence Family Medicine Residency, and we hope that you will please stay tuned for ways in which you can help support our tradition of developing the next generation of community health physicians.

2019 GLFHC ANNUAL REPORT

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In Pink

Brunch & Comedy Show

T

October 27, 2018 Andover Country Club

he 9th Annual In Pink Brunch & Comedy Show was host to a sellout crowd of 500 guests listening to renowned stress coach and motivational speaker Loretta LaRoche.

Loretta’s words of wisdom included to slow down, life is short, and wear your party pants!

We also honored June Black with the 2018 Rosalyn Kempton Wood Award. June served as District Director for Congresswoman Niki Tsongas prior to her retirement. June is a two-time breast cancer survivor and shared her experience of her road back to good health. In Pink raised more than $94,000 in support of GLFHC’s women’s health care programs.

Rosalyn Kempton Wood Award recipient June Black (right) is a two-time breast cancer survivor and served as District Director for Congresswoman Niki Tsongas (left).

Thank You to Our Sponsors AllWays Health Partners

Coverys

Max Courier, LLC

Arbella Insurance Foundation

Eastern Bank Charitable Foundation

Blue Cross Blue Shield Foundation

Electrical Dynamics

Northeast Rehabilitation Health Network

Boston Eye Group

Enterprise Bank

Capwell Lawrence, LLC

Gardner Charitable Foundation

Century Bank

HarborOne Bank

Clearwave

Hays Companies of New England

Coco, Early & Associates

Holy Family HospitalSteward Health Care

Columbia Gas Conlin’s Pharmacy

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2019 GLFHC ANNUAL REPORT

Lowell Five Bank Massachusetts League of Community Health Centers

Parata Systems, LLC P.V. Kent & Associates, P.C. Philip W. Johnston Associates Senior Whole Health Tallman Eye Associates Visualutions Watts Water Technologies

Making a Difference Gala

O

April 11, 2019 Andover Country Club

ur 14th Annual Making a Difference Gala honored the Essex County Community Foundation (ECCF) with the Making a Difference Award. ECCF worked tirelessly to help the victims of the September 2018 gas explosions. The foundation set up special funds to accept donations, and then distributed that money to the families most impacted by the disaster.

Beth Francis, President & CEO, accepted the award on behalf of ECCF. Bob Rivers, Chairman & CEO of Eastern Bank, was the featured speaker.

The Making a Difference Gala has continued to grow each year, filling the room with supporters and raising more than $200,000 to help support GLFHC and its programs. Over the past six years, the Gala has doubled the amount of revenue it generates.

Thank You to Our Sponsors Andover Country Club

Home Health Foundation

Arbella Insurance Foundation

Jackson Lumber & Millwork

Boston Eye Group

Philip W. Johnston Associates

Caldarola Design Associates

Mary Immaculate Health Care

Century Bank Fred C. Church Insurance & Peter Quinlan Coco, Early & Associates Codman Square Columbia Gas Conlin’s Pharmacy Coverys Customers Bank East Boston Neighborhood Health Center Eastern Bank Charitable Foundation Enterprise Bank

Beth Francis, President & CEO of the Essex County Community Foundation, and Bob Rivers (right), Chairman & CEO of Eastern Bank, accept the Making a Difference Award from GLFHC President & CEO John M. Silva.

Massachusetts League of Community Health Centers National Association of Community Health Centers New England Neurological Associates New Horizons Communications Northeast Rehabilitation Hospital Pfizer P.V. Kent & Associates, P.C. Senior Whole Health Tallman Eye Associates

The Gem Group

Tringale Health Strategies LLC

HarborOne Bank

United Healthcare

Holy Family Hospital

Watts Water Technologies

SAVE THE DATE FOR GALA 2020!

Thursday, April 16 Andover Country Club 2019 GLFHC ANNUAL REPORT

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Finance and Growth Revenues: $66,675,925 Other GME Support Revenue 2% Federal 5%

State Grants 2%

Meaningful Use 0.5%

Chart Title

Grants 9%

Private Grants 0.5%

Other Revenue 10%

Patient Revenue 56%

Pharmacy 15%

Patient Revenue

Pharmacy

Other Revenue

Federal Grants

GME Revenue

Other Support

State Grants

Meaningful Use

Private Grants

Expenses: $68,093,547

Professional Services 3% Other Expenses 4% Supplies 4%

Depreciation 3% Subcrontracts 3%

Chart Title

Uncollectable 1%

Facility Operations 7%

Personnel 75%

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Personal

Facility Operations

Supplies

Other Expenses

Depreciation

Professional Services

2019 GLFHC ANNUAL REPORT Subcontracts

Uncollectable

150000

216021

221213

44264

47789

49500

2011

2012

207000

249472

100000 50000 0

56700

54135

58319

60549

Patients and 2015 Patient Visits 2013 2014 2016 2017 Patients

61263

62566

2018

2019

Visits

350000 300000 250000 200000 150000

249472

247805

255165

253858

255083

262799

216021

221213

44264

47789

49500

54135

56700

58319

60549

61263

62566

2011

2012

2013

2014

2015

2016

2017

2018

2019

207000

100000 50000 0

Patients

Visits

Patient Visits by Site Haverhill Street

13%

2%

Methuen

33%

Lawrence General Hospital North

20%

South

9% 20%

3%

West School Based Centers & Mobile Health Unit

2019 GLFHC ANNUAL REPORT

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Our Mission The mission of Greater Lawrence Family Health Center is to improve and maintain the health of individuals and families in the Merrimack Valley by providing a network of high quality, comprehensive health care services and by training health care professionals to respond to the needs of a culturally diverse population.

Our patients have known us as “Your Home for Health in the Merrimack Valley” for 40 years, and for good reason. Greater Lawrence Family Health Center prides itself on helping more than 62,000 people in the Lawrence, MA area get the care they need – the majority of whom are federally designated as a medically underserved population.

The health center designs programs and services to address emerging health issues in our community, and expands access for patients by opening new sites, adding exam rooms, and training culturally competent clinicians and health professionals.

A Brief History 1979 Federal Planning Grant for establishing a Community Health Center awarded.

1985 GLFHC moves to 150 Park St. (North) Total Patient Visits: 34,353

1980 GLFHC opens first clinic at former funeral home.

Total Patient Visits: 8,580

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2019 GLFHC ANNUAL REPORT

1990 GLFHC awarded Ryan White HIV/AIDS Program Part C Early Intervention Services Grant

1987 GLFHC opens 2nd clinical site at Parker Street. (South) Total Patient Visits: 36,030

1991 School-Based Health Center opens at Lawrence High.

Total Patient Visits: 59,603

1994 New 34 Haverhill St. location opens.

Lawrence Family Medicine Residency program begins.

Total Patient Visits: 53,077

2000 Health center establishes the Latino Reach 2010 program and its Integrative Medicine Department, and GLFHC begins our Healthcare for the Homeless program.

1999 School-Based Health Center opens at Greater Lawrence Technical School.

Total Patient Visits: 90,785

2001 GLFHC opens 3rd site at 700 Essex St. (West) Total Patient Visits: 117,495

GLFHC Patients

Family Health Center

The Value Impact of GLFHC

2004 South site relocates and expands to 73D Winthrop Ave. Total Patient Visits: 151,259

patients

262,799 visits

30%

610,000

prescriptions

jobs

56%

90%

Hispanic/Latino employees

low-income

75%

served in langua�e other than Englis

2012 GLFHC opens clinics inside Lawrence General Hospital and Holy Family Hospital.

2010 GLFHC celebrates 30 years of service.

Total Patient Visits: 203,938

643

children & adolescents

••

2007 Office-Based Addiction Treatment Program begins.

Total Patient Visits: 164,972

2005 Full service pharmacy opens at Haverhill Street.

Total Patient Visits: 162,550

62,566

GLFHC Employees

2014 Lawrence Family Medicine Residency 20th Anniversary.

2013 ACGME 4 Year Residency Pilot Program participant.

39%

Lawrence-based employees

2020 GLFHC celebrates 40th Anniversary and expects to open 6th site in Haverhill.

Total Patient Visits: 262,799

2016 “The Family Pharmacy” establishes own residency program.

2017 Methuen Family Health 2015 Center finds a new home GLFHC celebrates at 147 Pelham Street.

35 years of service. Mobile Health Center Total Patient Visits: goes on the road for the 247,805 first time.

2019 GLFHC ANNUAL REPORT

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Excellence in Practice Throughout the 2018-2019 Fiscal Year, many Greater Lawrence Family Health Center staff members were recognized by community organizations for their outstanding contributions.

Tina Starner, Pharmacy Regulatory Specialist, was named Pharmacy Technician of the Year by the Massachusetts Pharmacists Association (MPhA). Tina has been with the health center since 2012 and has more than 20 years of retail pharmacy experience. She was presented with the award at the Installation and Awards Banquet at Foxwoods Resort Casino in Connecticut during the New England Pharmacists Convention.

YWCA Northeastern Massachusetts selected Ann Marie Borgesi, Senior Vice President, Chief Administrative & Human Resources Officer, as a Tribute to Women Award recipient. Borgesi’s nomination noted that “her focus is always on the people, making it her priority to mentor, encourage, and acknowledge the contributions of others.”

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2019 GLFHC ANNUAL REPORT

Katrin Schneck, MD, was recognized by the Rotary Club of Andover with the Citizens Who Care Award. Through the Reach Out and Read program she facilitates at GLFHC’s North Site, she encourages children throughout Greater Lawrence to learn the importance of reading.

John M. Silva, President & CEO, received two distinguished honors. He was named the Region 1 Representative to the National Association of Community Health Centers Board of Directors.

He was also recognized by George Washington University as its Distinguished Visitor for the 2019 Geiger Gibson Program in Community Health Policy. Silva had the opportunity to share his leadership and experience over the past four decades in the health center movement with the students and faculty.

Legislative Affairs Each year Greater Lawrence Family Health Center works closely with our local, state, and federal delegations to further the mission of the health center and its programs, as well as the Lawrence Family Medicine Residency program.

Senior management, along with clinicians, residents, staff and board members are all engaged in advocacy efforts.

Preparing for the Future

GLFHC is a recognized leader throughout the country and often sought after to assist with these advocacy efforts throughout the Commonwealth of Massachusetts and in Washington, D.C.

Advocating for Health Centers

GLFHC staff and clinicians at an American Association for Teaching Health Centers meeting fly-in to talk with members of the delegation to discuss and advocate for ongoing, stable funding of our Teaching Health Centers. Pictured from left are Lawrence Family Medicine Residency graduate Dr. Chelsea Harris, Massachusetts 3rd District Congresswoman Lori Trahan, Senior Vice President Rich Napolitano, and third-year resident Dr. Yeri Park from the Lawrence Family Medicine Residency.

Forming Great Partnerships

The GLFHC team of President & CEO John Silva, Board Treasurer Tim DiBona, Senior Vice Presidents Rich Napolitano, Saifur Rahman, and Diane Martin, as well as Associate Vice President of Compliance & Legal Affairs Lauren Darisse, is pictured here with Massachusetts 3rd District Congresswoman Lori Trahan and other Community Health Center colleagues from throughout the Commonwealth during the 2019 National Association of Community Health Centers Policy and Issues Forum in Washington D.C. Each year at this meeting, as well as other times throughout the year, health center representatives meet with the federal delegation to advocate for continued health center and graduate medical education funding.

Talk about advocates! Here are three of the best local advocates for GLFHC attending the 2019 Making A Difference Gala; from left are Derek Mitchell, Executive Director of Lawrence Partnership, Lawrence Mayor Dan Rivera, and GLFHC Board Member Abel Vargas, Executive Director of MassHire Merrimack Valley Workforce Board.

2019 GLFHC ANNUAL REPORT

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#GLFHCGIVES

For many of our employees, taking care of patients extends beyond their appointments. The Access to Care fund was created by GLFHC staff to support patients who need help paying for items and services not covered by insurance.

Staff from Patient Account Services model the GLFHC scarves they received for donating to the Access to Care fund, from left, Robyn Whalen, Angie Caban, Carmen Diana, Sandra Wallace, Julia Isaac, Mary Edwards, and Ivelys Navarro.

Steve Crowell of External Relations shows off his wristband. All staff donors received one.

Employee Donors (Calendar Year) Anonymous Katherin Abad Limarie Abreu Lailany Alicea Mical Alicea Ramona Andrickson Leidy Anziani Cassandra Arroyo Irving Atkins Ainex Baez, MD Ana Barahona Wendy Barr, MD Linda Barron Ruby Basilio Leticia Batista Erika Batista Gutierrez Jackelin Bautista Jennifer Beachley-Levesque Jennifer A. Bergeron Mirsa Blanco Warren Bodine, DO Brooke Bogacz Ileana Borges Ann Marie Borgesi Laura Burns Bernadina A. Caban Melvin Caban Henry Cabrera

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Luis H. Cambronero Teresa Campanario Fermina Cancel Kayralis Capellan Eva Caraballo Aliceann Caron Gabriela Castro Melissa Centeno Robely Cespedes Joey Cheung Meghana Chudasama, MD Concetta Coleman Deborah Colon Heather Conley Krista Cote-Wall Catherine Croswell Steven F. Crowell Christine Crutcher Clarissa Cruz Falconery Cruz Yisell Cruz Antonia Cruz Mora Islandia Cruz Mora Joanne Curran Jalcy Damiron Arnaldo David Albeirys DeLaCruz Rafael DeLaCruz

2019 GLFHC ANNUAL REPORT

Luz Del Cid Juarez Ashley Del Rosario Maria DeLaRosa Maria E. DeLaRosa Sandra Deschenes Denise Di Dio Carmen Diana Lisa DiCicco Paul DiStasio Theresa Dussault Joyce Emerson Paul Esielionis, MD Kikia Eyssallenne Yuleydis Espinal Albert G. Faul Tiana Fernandez Cassandra Fisher Sharon Fisher Janaine Flores Tatiana Flores Rosaura Fontanez Kenjaley Francisco Grachely Garcia Maria D. Gatej Niurka German-Perez Zoila Gil Frias Joe Girard-Meli Erin Goebel

Evelin Gomez Madeline Gomez Kirssi Gonzalez Maria Gonzalez Pamela Gonzalez Samantha Gonzalez Joseph W. Gravel, Jr., MD Patrick Grotton Massiel Gutierrez Lesly Harris Miriam Hartu Mercedes Helleis Rosemary Henandez Iris Hernandez Maria Hernandez Cristina Herrera Yasmin Hirji, MD Lisa Howe Erick Huarcaya, MD Jesus Iniguez, MD Caren G. Jacobson, MD Neiloofar Jafari Cristina Jerez Ana E. Jimenez Miriam Jimenez Julie Johnston, MD Elena Jordan Marcia Joyce

The Access to Care fund directly impacts the lives of our patients on so many levels. Some examples:

Pamela Gonzalez (left) and Scania Urena of our South location.

u Elane Lee (left) and Lisa Howe of Greater Lawrence Technical School.

Michael Kammer Laura Kaufman, MD Zandra Kelley, MD Michelle Lajara Paola Lajara-Rojas Joyce Landers Kimberly Lebron Elane Lee Amanda Lefort Marc Lemay Thu A. Lewin Jonathan Lichkus, MD Cui Lin Genesis Lopez Lambert Mary K. Lyman Vanessa MacDonald Alicia Mam daCunha Cara D. Marshall, MD Diane G. Martin Cindy M. Martinez Isisflor Martinez Joannelly Martinez Regina A. Mathews Brenda Mejia Emely Mejia Vanessa Merino Hildaris Millette Jatna Monegro Yvonne Monge Julianna Monteiro

We had a patient in Resident Clinic with an extensive medical history who had just moved from another state and had run out of most of her medications (including expensive immune suppressants for kidney transplants). The patient had no insurance. Staff jumped right in to coordinate getting medications from the Access to Care fund (as well as coordinating durable supplies from Conlin’s Pharmacy) so that the patient could get back on her medications immediately.

What seemed to be almost an insurmountable problem when the patient walked in was taken care of immediately.

A physician and a community health worker at our North Site,150 Park St., Lawrence, teamed up to help a family with an emergency medical transport situation. The patient’s family was eligible for the state’s medical transportation service, but this was an urgent (next day) appointment, and there was not enough time to call and reserve a transport. A premature baby was bleeding from his G-tube, and needed to get to Tufts Medical Center for a follow-up appointment.

The family had no available means for transportation. GLFHC staff were able to arrange transportation through the Access to Care fund, due to the patient’s critical need to see the physician in Boston the next day.

Without the Access to Care fund, this transport would not have been possible.

Joann Montilla Dianurys Mota Wanda Moya Richard Napolitano Elisenda Naudeillo Ivelys Navarro Merari Navarro Keith E. Nokes, MD Edelmira Nunez Eliezer Ortega Ana Ortiz Nora Ortiz Jamely Parra Genesis Pena Melody Pena Mateo Glendaly Pena-Soto Alexandra Perez Judith Perez Maria Perez Yokasta Perez Francheska Perez-Garcia Helen Phillips Kihavel Portorreal Judy Preston Ted Priestly Delma Quinones Lisbeth Quinones Saifur Rahman Vanessa Ramirez Maria Reyes

Miladys Reyes Reina Reyes Yadelguy Reyes Hilario Jeanette Rivera Jenny Rivera Sylvia Rivera Anne Rodman Elisa Rodriguez Kimberly Rodriguez Luz Rodriguez Ashley Rogers Kevin Roman Yahaira Rondon Christine Rooney, MD Elisanta Ruiz Laurel A. Ruzicka, MD Jim Ryan, III Emelin Santiago Jordan Santiago Maria Santos Yajaira Santos Katherine Savastano Carlos Schmidt Katrin Schneck, MD Jelissa Semprit Andrea Serino Meenakshi Sharma Beth Short Cynthia Sierra John Silva

Sandra Silva MarieFe Simmons Maura F. Simpson Mia Sorcinelli Smith, MD Alexia Sroka Natalie Stahl, MD Karin Sylvester Jean Chambers Tabit, DO Maria Taveras Wiliana Tejada Betsy Thomas Jacqueline Tomanek-Stanley Lisette Torres Quincy Torres Julia Tse, MD Biorelys Ubiera Shirley Uran Scania Urena Anthony F. Valdini, MD Yulitza Vargas Raysa Velasquez Janqueiry Veras Delia Villers Recinos Alexandra Vilorio Cheryl A. Williams Srinidhi Yerramaneni Morgan Youkin, MD

2019 GLFHC ANNUAL REPORT

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Honor Roll of Donors President’s Leadership Circle Platinum ($25,000 +) Cummings Foundation, Inc. Edward S. and Winifred G.

Moseley Foundation George C. Wadleigh Foundation, Inc. Hays Companies of New England Holy Family Hospital Lawrence General Hospital New Balance Foundation

President’s Leadership Circle Gold ($10,000 +) 1911 Trust Company, LLC AllWays Health Partners Enterprise Bank Massachusetts League

of Community Health Centers Pfizer, Inc.

President’s Leadership Circle Silver ($5,000 +) Arbella Insurance Foundation Eastern Bank Charitable Foundation Josephine G. Russell Trust New Balance Athletic Shoe, Inc. Philip W. Johnston Associates, LLC Project Bread Senior Whole Health Tallman Eye Associates UnitedHealthcare Community Plan, MA/RI Watts Water Technologies

Conlin’s Pharmacy Inc. Coverys Customers Bank East Boston Neighborhood Health Center Electrical Dynamics Inc. Essex County Community Foundation, Inc. Fred C. Church Insurance Robert and Mary Gold Zoila Gomez, Esq. Gragil Associates, Inc. Greater New Bedford

Community Health Center HarborOne Bank Home Health Foundation Jackson Lumber & Millwork Co., Inc. L&B Construction Management, LLC Diane G. Martin Mary Immaculate Health Care Max Courier, LLC Merrimack Valley Federal Credit Union Middlesex District Medical Society Marianne P. Nadel National Association of

Community Health Centers New England Neurological Associates, P.C. New Horizon Communications Northeast Rehabilitation Health Network P.V. Kent & Associates, P.C. Peter and Kelly Quinlan

Saifur Rahman Steven Santos Harold F. Shea John and Helena Silva South Boston Community Health Center The GEM Group, Inc. Heather Thompson Tringale Health Strategies, LLC Ultimate Software Vary Technologies-Varytek Visualutions

Founder’s Circle Benefactors ($500 +) Anonymous Allied Universal Capwell Lawrence LLC Charles River Community Health, Inc. Clearwave Corporation Columbia Gas of Massachusetts Community Care Cooperative Delta Purchasing Alliance East Side Enterprises, Inc. Gardner Charitable Foundation Joanne Grega Linda and Patrick Grotton Innovative Cost Solutions

President’s Leadership Circle Bronze ($1,000 +) Anonymous AAFCPAs Andover Country Club Joseph and Wendy Barr, MD Blue Cross Blue Shield of Massachusetts Ann Marie Borgesi Boston Eye Group Caldarola Design Associates, P.C. Century Bank Coco, Early & Associates Codman Square Health Center 20

2019 GLFHC ANNUAL REPORT

When House Of Mercy in Lawrence, MA put out the call for backpacks, the GLFHC Mobile Health Unit was able to answer thanks to the Cummings Foundation $100K for 100 grant.

Our Mobile Health Unit partners with House of Mercy to deliver health care to the homeless, who were in need of backpacks to hold their belongings. This grant helped us provide waterproof backpacks to 60 people in need. We are grateful for such generous and thoughtful partners as the Cummings Foundation.

Jeanne D’Arc Credit Union KBW Financial Staffing & Recruiting The Kelley Family Lawrence Partnership Lowell Five Bank Ivette Matos-Wall Lois McGinness Michael McNeeley Richard and Eva Napolitano New England Allergy, Asthma & Immunology Northern Essex Community College Orthopaedics Northeast, P.C. Parata Systems LLC Helen Phillips PickPoint Christine Rooney, MD Andrea Serino Cheryl A. Williams YWCA of Northeastern Massachusetts

Founder’s Circle Patrons Club ($250 +) Anonymous Irma Betty Annecharico Thomas Appleby Bethany Community Services Tara and Warren Bodine, DO Burns & Levinson LLP Bernadina A. Caban Centor, Inc. Robert Cipro Steven F. Crowell Susan Dargon-Hart Carmen Diana Timothy DiBona Paul Esielionis, MD Elder Services of the Merrimack Valley, Inc. Kristina and Ray Feoli Francis Family Fund of Essex County Community Foundation Larry Frank Groundwork Lawrence Guardian Ambulance Lee Houghton-Davis Caren G. Jacobson, MD Susan Joss Joanna Kroon Patrick Lavelle Lawrence Community Works, Inc. Norma and Ernesto Lopez, MD Mary K. Lyman Vanessa MacDonald Dawna Mackland-Rivera Kathleen Martin

Felix Mercado Joann Montilla Ted and Melanie Priestly Quality Life Adult Day Services Sayeeda Rahman, MD Regis College Elisa Rodriguez William Sullivan The Savings Bank Niki Tsongas Collette Turgeon Abel Vargas Verizon Wireless Anne Walsh Annie Williams

Founder’s Circle Associates ($100 +) Anonymous Laura Alefantis Alissa Ashley High David Ball Lucille Benson Brooke Bogacz Laura and Shawn Burns Elaine P. Calvo Donna Carter Melissa Centeno Meghana Chudasama, MD Heather Conley Krista Cote-Wall Catherine Croswell Clive Dalby Dana Farber Cancer Institute Richard Davis Rafael DeLaCruz Lisa DiCicco Dolores M. Donnelly Gerald Dufour Gretchen Dulong Delia Duran-Clark E.L. Harvey & Sons Enterprise Medical Services Kikia Eyssallenne Farina Corporation Albert G. Faul Margaret Fitzgerald Five-O Promo Mark Galuszewski Jean Gennaco Bob Goldman Evelin Gomez Kirssi Gonzalez Barbara & Joseph W. Gravel, Jr., MD

Massiel Gutierrez Karen Hallbauer Maria Hernandez Erick Huarcaya Cristina Jerez Julie Johnston, MD Marcia Joyce Paula Keogh Erin Kulda Scott Scott Lancaster Elane Lee Marc Lemay Donna Lessard Jonathan Lichkus, MD Patti Lindquist Alicia Mam daCunha Cara D. Marshall, MD Sharon Mason Regina A. Mathews Jill McCann Anne McGravey Debbi Michaud Victoria Milano Julianna Monteiro Kathy Moore Morris, Rossi & Hayes Representative Tram Nguyen Keith E. Nokes, MD Jayme Norton Kerin O’Toole Glendaly Pena-Soto Rosa Pina The Psychological Center Donna Quine Anthony Racca Anne Rodman Ana Rodriguez Ashley Rogers Laurel A. Ruzicka, MD Jim Ryan, III Bernice Santacroce Michael Santana Jordan Santiago Katrin Schneck, MD

and Kiame Mahaniah, MD Maura F. Simpson Alexia Sroka Natalie Stahl, MD Andrea Sullivan Karin Sylvester Carter B. Tallman, MD Wiliana Tejada Lisa Torrisi

continued on page 22 2019 GLFHC ANNUAL REPORT

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In-Kind Donors GLFHC Office of External Relations GLFHC Health Information

Management Department GLFHC Human Resources Department GLFHC Patient Accounts GLFHC Pharmacy Isabella Stewart Gardner Museum Caren Jacobson, MD Marcie Jacobson Janet Jensen Marcia Joyce Kirkwood Direct Konica Minolta Business Systems Les Fleur Lucky Strike/Jillian’s of Boston Mary Lyman Melissa Marrama Brian Martin Massage Envy Malcolm Mitchell Merrimack Valley Magazine Yvonne Monge Moonlight Meadery

Limarie Abreu Al Fresca Restaurant Andover Classic Wines Andover Country Club Boston Eye Group The Butterfly Place Teresa Campanario Marisa Carrasquillo Coco, Early & Associates Common Man Restaurant Dell Lois Digirolamo DoubleTree Hilton Andover Linda Early Eloise Edgings-Pryce, MD Mary Edwards Joyce Emerson Flowers by Steve Four Oaks Country Club Foxwoods Casino Susan Gately Carole Giordano

Wachusett Mountain Yadira Betances Muldoon Nathaniel’s at Hawthorne Hotel

on the Common New England Aquarium Newport Preservation Society Peabody Essex Museum Abigail Pena Helen Phillips Pizza Mia Plimoth Plantation RiverVu Salon Jim Ryan, III Ann Santos The Sargent Club Jennifer Somers, MD Susan Theriault & Friends T-Bones Great American Eatery Betsy Thomas Collette Turgeon Verizon Wireless Zorvino Vineyards

Honor Roll of Donors continued from page 21 Scania Urena Anthony F. Valdini, MD Tina Wright

Friends Anonymous Cyndi Abraham David A. Adey Mary Kate Allard Carol Angelari Jose Aquino Casandra Arroyo Irving Atkins Kathleen Bardell David S. Barker Cynthia Baz Jennifer Beachley-Levesque Michele Blinn Lavinia Coco Steven Cohen Brenda Colborne 22

Stephan Coufos Linda Cragin Tina Cummings Camille Daly, Esq. Daphne Darling Thomas Daugherty Ann DeBiasio Lois Digirolamo Mary Jane Divino Sharon F. Dooley Dawn Dunn Patricia Fichera Janaine Flores Tatiana Flores Grachely Garcia Sharon George Michael Gottfried Karen Greenfield Mary Grimaldi Louise Hadad Kristen Harol Miriam Hartu

2019 GLFHC ANNUAL REPORT

Marcia Hohn Shauna Hubley Mark Josephson Thomas Killilea Gene E. Landis Gina LaScola Christie Lyons Kathryn Magnoli Melvin Maria Jane Marshall Will Martin, MD Vilma Martinez Dominguez Mary McElhiney Courtney McFarland Ruth McGrath Jane Molchan Terrence Moran Matt Mullaney Nancy Mulvey Ellen Murphy Rita Murphy Brenda O’Brien

Christine O’Brien Genesis Pena Melody Pena Mateo Eileen Peterson Ivy Polanco Kihavel Portorreal Beth Poulo Berta Rivera Collene Saunders Huy H. See Beth Short George Silva Mary Smith Jon Stephan Linda Torrisi Susan and Mike Tucker Michael Valley Janqueiry Veras David Webster Eileen Winters

We Can’t Do This Without YOU Ways to Support GLFHC There are many ways to show your support for Greater Lawrence Family Health Center, and our programs and services are successful because of the philanthropic support of our donors and benefactors.

To donate to the health center online, you can use our secure form at glfhc.org/donate.

You can also reach out to Steven Crowell, Development Associate, at (978) 722-2866 or steven.crowell@glfhc.org.

Cash Contributions Cash contributions are fully tax deductible. Many companies match the gifts of their employees. Call us or check with your employer to see if your gift will qualify.

Bequests A simple and easy way to support the health center is through a bequest in a will or a living trust. Bequests can come as a part or percentage of an estate or trust assets and can be designated to Greater Lawrence Family Health Center. Contact us to discuss suggested bequest language to use in your estate planning, and always remember to consult your attorney.

Sponsorships Greater Lawrence Family Health Center provides opportunities for businesses and individuals through sponsorships of programs, events, and naming opportunities. Contact us to learn more about sponsorships and the benefits of being a sponsor or if you are interested in naming opportunities.

2019 GLFHC ANNUAL REPORT

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