Annual Report 2020

2020

2020

greater lawrence family health center

ANNUAL REPORT

Farewell Message from the President & CEO Dear Friends and Supporters of GLFHC: This will be my last Annual Report as the CEO of GLFHC. It has been an extremely busy 65 months since I arrived at this wonderful organization. We have expanded our Family Residency Program to four years and 41 residents, opened a new health center in Methuen, as well as expanded our Behavioral Health staff and services extensively. GLFHC purchased our Mobile Health Center van focused on expanding services to the John M. Silva homeless community. We have used that van and added a secPresident & CEO ond unit during the COVID pandemic to conduct testing and vaccination activities. The health center has led the way on OBAT utilization and SUD service expansion, opened a new health center in Haverhill and began the upgrade of our 34 Haverhill Street Health Center.

The spirit, passion and commitment of our staff and Board has truly been magnificent.

GLFHC is in a good place financially, especially during this pandemic. Our staff have been true heroes over the last 14 months, continuing to provide health care access, outreach and education, telehealth appointments, and pharmacy services including home delivery and curbside pickup. We are continuing to grow our patient base and increase total visits each year as demand increases. Together, with Lawrence General Hospital, we have developed an Accountable Care Organization (ACO) in “My Care Family,” and have 34,000 local residents enrolled in this managed care plan. It has been a whirlwind of activity that continues to grow.

I am proud of my team. GLFHC and the Lawrence Family Medicine Residency (LFMR) represent the best in community based primary care and the national model for true community based residency training. I will miss this incredible city and region and believe that GLFHC will continue to lead the way on improving health outcomes and elimination health disparities in the Valley. The future is bright. It has been an honor.

Annual Report 2020

2

Board of Directors & Senior Leadership.............................................. 3

Making a Difference Gala....................................................................... 13

Business Leaders Network..................................................................... 4

Finance & Growth................................................................................... 14

Locations.................................................................................................. 5

Mission & History .................................................................................. 16

Story of a Pandemic................................................................................

6

GLFHC Gives.......................................................................................... 18

Meet the Classes of 2020........................................................................ 8

Honor Roll of Donors............................................................................ 20

In Pink Brunch & Comedy Show........................................................... 12

Ways to Give............................................................................................ 23

2020 GLFHC ANNUAL REPORT

Board of Directors Charles Zanazzi Chair

Delia Duran-Clark

Timothy DiBona Treasurer

Rosa Pina Vice Chair

Gretchen Dulong

Christopher T. Vrountas Secretary

Joanne Grega

Robert Gold

Karina Calderon

Socrates De La Cruz

Julieann Thurlow

Frances Sidley

Abel Vargas

Senior Leadership

John M. Silva President & CEO

Zandra Kelley, MD Senior Vice President Clinical Affairs & Chief Medical Officer

Ann Marie Borgesi, PHR, SHRM-CP Senior Vice President Chief Administrative & Human Resources Officer

Saifur Rahman Senior Vice President Chief Operating Officer

Rich Napolitano Senior Vice President External Relations and Chief Marketing & Development Officer

Patrick Grotton Senior Vice President Chief Information Officer

Diane Martin, RPh Senior Vice President Chief Pharmacy Services

Maria Coppenrath Senior Vice President Chief Financial Officer

2020 GLFHC ANNUAL REPORT

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GLFHC Business Leaders Network The Business Leaders Network assists in raising the public profile of the health center through community outreach, networking, and collaboration with local and community business leaders. It is comprised of local business leaders and community-minded individuals from across the Merrimack Valley.

James Moriarty, Chair Enterprise Bank David Abdoo Commonwealth of Massachusetts Blaise Coco Coco, Early & Associates Timothy Coco WHAV

Lane Glenn Northern Essex Community College Zoila Gomez, Esq. Law Offices of Zoila M. Gomez Therese Leone Enterprise Bank Scott Martin Martin’s Flowers and Gifts

Noemi Custodia-Lora Northern Essex Community College

Vilma Martinez Dominguez City of Lawrence

Eileen Doane Lighthouse Healthcare Partners

Lois McGinness Century Bank

Linda Early Coco, Early & Associates

Derek Mitchell Lawrence Partnership

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2020 GLFHC ANNUAL REPORT

Jessica Molignano, Esq. Merrimack College

Wayne Simmons, Esq. Morris, Rossi & Hayes

Wil Molina Coco, Early & Associates

Michael Sullivan T.A. Sullivan Insurance Agency

Michael Morris, Jr., Esq. Morris, Rossi & Hayes

Chet Szablak Enterprise Bank

Denise Olivares Coco, Early & Associates

Susan Theriault Guardian Ambulance

Glenn Prezzano Merrimack Valley Magazine

John Toomajanian Guardian Ambulance

Peter Quinlan Fred C. Church Insurance

David Torrisi Torrisi Strategic Advisors

Michael Santana Coco, Early & Associates

Susan Tucker Friend of GLFHC

Helena Silva Primerica Advisors

Charles Zanazzi HarborOne Bank

Locations

Main Site

North Site

South Site

34 Haverhill St. Lawrence, MA

150 Park St. Lawrence, MA

73D Winthrop Ave. Lawrence, MA

West Site

Methuen Family Health Center

Haverhill Family Health Center

700 Essex St. Lawrence, MA

147 Pelham St. Methuen, MA

755 Main St. Haverhill, MA

Lawrence General Hospital 1 General St. Lawrence, MA

Lawrence High School

Greater Lawrence Tech. School

70-71 North Parish Rd. Lawrence, MA

57 River Rd. Andover, MA

Community Support Services

Mobile Health Unit

Administration

98-100 Water St. Lawrence, MA

Serving the Merrimack Valley

1 & 401 Griffin Brook Dr. Methuen, MA 2020 GLFHC ANNUAL REPORT

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The Story of a

I

t was near the end of 2019 when Lance Braye, MD, first heard about a “mysterious respiratory illness,” spreading throughout Wuhan, China.

Pandemic

“I gave a morning teaching on it with the assumption that it would burn itself out and maybe get to the level of H1N1 (Swine Flu), but nothing more,” said Braye, now a fourth year resident with Greater Lawrence Family Health Center’s Lawrence Family Medicine Residency. “I realized I was very wrong a few months later.”

COVID-19 shut down the world in 2020, spreading across the globe rapidly and quickly killing hundreds of thousands of people, and making millions more so ill they needed hospitalization. COVID-19 is a coronavirus disease. According to the Centers for Disease Control and Prevention (CDC), coronavirus disease is a respiratory illness that can spread from person to person. The virus is thought Physicians from Greater Lawrence Family Health Center’s Lawrence Family Medicine to spread mainly between people who Residency Program took care of the COVID patients at Lawrence General Hospital during the height of the pandemic. are in close contact with one another (within about six feet) through reCOVID and becoming very ill, acThe Early Days spiratory droplets produced when an cording to the CDC. infected person coughs or sneezes.

The majority of Greater Lawrence It is also possible that a person can As COVID spread throughout the Family Health Center’s (GLFHC) get COVID by touching a surface or United States, Braye followed its prog- patients live and/or work in Lawobject that has the virus on it and then ress, watching as healthcare workers rence, and the health center needed to touching their own mouth, nose, or began dying and major cities were respond immediately. An increasing eyes. being affected. number of patients began to come in every day with the COVID sympAlthough those most vulnerable to “I realized Lawrence had all the char- toms of fever, coughing, and difficulty COVID are the elderly and people acteristics of becoming a hotspot,” he breathing. who are immunocompromised, there said. are increasing numbers of younger GLFHC instituted safety measures to people in good health contracting 6

2020 GLFHC ANNUAL REPORT

protect patients and staff. This included tracking down and ordering enough personal protective equipment (PPE) for all patient-facing staff, as well as installing plastic guards between seats in all waiting rooms and additional plastic protectors in pharmacy windows. A virus killer air cleaning system was installed in two Lawrence locations – the Main Site on Haverhill Street and North Site on Park Street. Called the Virus Killer 401 (VK401), it is not just an air purifier, but an air cleaner, which kills all airborne pollutants in a room by funneling them through multiple chambers, filters and UV processes.

This is in addition to gathering all the technological equipment and software needed to implement one of the most important safety measures – virtual doctor’s visits, known as telehealth.

Our Methuen location at 147 Pelham Street is an official Commonwealth of Massachusetts Stop the Spread COVID 19 testing site. Greater Lawrence Family Health Center has put up a large white tent in the parking lot, so people may walk up and get PCR COVID tests.

they’re on their break from work. And some people would have had a very hard time coming in for a visit.”

“We implemented telehealth seemingly overnight,” John M. Silva, GLFHC’s President & CEO, said. “The staff did the near-impossible job of setting up everything that needed to be set up so we could expand telehealth.”

It also really helped to decrease the spread of COVID, as doctors could check-in with patients and get their medical issue addressed without needing an in-person visit.

The clinics converted to all telehealth visits, except for the very urgent cases that needed to be seen in person, said Zandra Kelley, MD, GLFHC’s Chief Medical Officer. This has been truly revolutionary for patient care, as many of GLFHC’s patients have issues with transportation and taking time off from work.

At the height of the pandemic in the spring – and now again this winter – GLFHC has not only remained open, but taken on new patients, as many primary care facilities are not able to.

For months, GLFHC has been operating at more than 100% capacity, with clinicians and frontline staff taking countless overtime shifts to help patients.

“It really opened the door to allowing us to have a chance to get in touch with our patients when otherwise it might have been difficult,” Kelley said.

“I’ve been able to talk to people when

Our pharmacies have managed to increase services during the pandemic, expanding prescription delivery service from a small-scale operation to renting two vehicles and making

daily deliveries, said Diane Martin, RPh, Senior Vice President of Chief Pharmacy Services. Deliveries have gone from 3,000 a month to more than 11,000.

“Two of our lead pharmacy technicians volunteered to help deliver prescriptions seven days a week,” Martin said.

Coping with Burnout As the pandemic continued into a second surge, the stress of caring for very ill patients and the worry about contracting COVID had taken its toll on the staff.

In the pharmacies, staff worked tirelessly to fill prescriptions and restock supplies overnight to prepare for the next day. Pharmacists also had to be very careful and adhere to strict continued on page 8 2020 GLFHC ANNUAL REPORT

7

continued from page 7 COVID safety protocols due to the numbers of patients with COVID coming in needing prescriptions.

“It was extremely stressful on our staff as we frequently dealt with COVID, plus patients coming in to the pharmacies,” Martin said. “Patients would hand the prescription (piece of paper) to the pharmacy technician and it wasn’t until after we processed it that they disclosed they had COVID.” At our clinical sites, the majority of patients coming in every day were showing COVID symptoms. Patients have to be sent to Lawrence General Hospital (LGH) to be tested, as COVID testing was not widely available at doctor’s offices and medical facilities.

During the worst of the pandemic, LGH was 80% filled with COVID positive cases – many of them GLFHC patients, and all of them being cared for by GLFHC’s physician residents, said Wendy Barr, MD, Vice President of Clinical Education and Residency.

“Dealing with being a resident during COVID in a pandemic feels near impossible,” Barr said. “They’re caring for patients directly, working in the COVID unit, taking care of patients over the phone, dealing with all the unknowns, all of the personal burdens, all of the professional burdens.”

The residents had to provide care to dying patients with very limited resources on floors not designated for people who were that sick.

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2020 GLFHC ANNUAL REPORT

“I had patients who were dying no matter what we tried. I had to watch families knowingly have their final conversations with their loved ones. And then I had to reassure my wife that I was keeping myself safe as much as possible.”

— Lance Braye, MD “I have a lot of friends and family who have served in the military, and my experiences are probably the closest I’ve come to their experiences in a combat zone,” Braye said. “I had patients who were dying no matter what we tried. I had to watch families knowingly have their final conversations with their loved ones. And then I had to reassure my wife that I was keeping myself safe as much as possible.”

He recalls a daily ritual he had, updating one patient’s sister about her brother’s progress using FaceTime.

The patient appeared to be getting better, but then was no longer able to breathe on his own and needed to be on a ventilator.

“It destroys you, because we’re not soldiers,” Braye said. “We signed up to heal, to help. And COVID denied us that opportunity in the beginning.”

At LGH, following the safety protocols helped keep residents safe. To date, only one of our 40 physician residents has tested positive for COVID due to a work-related exposure, said Barr. At the hospitals in Boston, that rate is 50%, as reported by Boston

Numerous businesses have donated lunches to show support and express gratitude to our frontline workers.

media outlets.

To help staff cope with the stress, GLFHC has scheduled monthly virtual therapy sessions for anyone who needs help, as well as more frequent sessions especially for residents. Oneon-one help is also available to all staff

who need it. Other stress-reduction resources, such as virtual yoga and meditation classes, are scheduled, as well.

Many area organizations also donated lunches, desserts and treats for all staff members to help lift their spirits and show appreciation for their dedication. GLFHC also arranged meals for staff members whenever possible.

People are very scared, Kelley said, as it’s a new illness and people are getting very sick. It’s an unprecedented, extremely stressful time for most medical professionals.

A Beacon of Hope With the Food & Drug Administration just granting emergency-use approval of two COVID vaccines from international biopharmaceutical companies Pfizer and Moderna, many are hoping the pandemic will soon come to an end.

“The huge benefit of these two vaccines that we have right now is that they are around 95% effective,” Kelley said. “That is really amazing for vaccines.”

GLFHC will receive a supply of the Moderna vaccine in mid-December, “Those people who are coming in to and will vaccinate patient-facing care specifically for patients they knew staff first, then other staff, then other had coronavirus feared for themselves health care workers, according to the and their families,” Kelley said. “But Commonwealth’s vaccination plan. they still came in. This is our job. This is what we do.

Beginning in February, vaccines will be rolled out in stages to adults ages

18 and older, beginning with the elderly. GLFHC will turn its focus to administering the vaccine to patients and the public as the supply allows.

The next few months should begin to ease the demand and fear that has accompanied the coronavirus on its world tour, Silva said, adding that more vaccinations, safe practices, screening and increased understanding of COVID-19 should lead to better treatments and improved outcomes worldwide.

“Herd immunity and access to vaccines will hopefully turn the tide and life will return to a new normal, whatever that might be,” he said. “The lives saved and services provided in addition to consistently exceeding our projected patient visits each month is staggering and almost incomprehensible and yet we are not done.”

2020 GLFHC ANNUAL REPORT

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As a teaching health center, GLFHC is especially proud of our three graduating classes of 2020. In a year of unprecedented obstacles, our graduates forged through unfamiliar territory and became the skilled and compassionate heroes our patients needed in the war against COVID-19.

Congratulations to the

CLASSES OF 2020 Pharmacy Residency The two pharmacists of our Pharmacy Residency program have accepted full-time positions with GLFHC.

Cassandra Fisher, PharmD

Location: GLFHC Family Pharmacy, Haverhill Street

Neiloofar Jafari, PharmD

Location: GLFHC Clinical Pharmacy Services, South Pharmacy t Neiloofar Jafari, PharmD (left) and Cassandra Fisher, PharmD.

Integrative Medicine Fellowship The two physicians of our Integrated Medicine Fellowship accepted full-time positions.

Ray Abarintos, MD

Location: Einstein Medical Center in Philadelphia, PA, in primary care and osteopathic manipulation

Meghna Shah, MD

Location: Eastern Connecticut Health Network in Manchester, CT (Dr. Shah passed away in June, 2020) 10

2020 GLFHC ANNUAL REPORT

t Pictured from left are Integrative Medicine Fellowship Director Suhani Bora, MD; graduate Meghna Shah, MD; integrative medicine faculty Elizabeth Rocco, MD; new integrative medicine fellow Cheryl Martin, MD; Jeff Geller, MD, previous integrative medicine director; and graduate Ray Abarintos, MD.

Lawrence Family Medicine Residency celebrate their four years of accomplishments, clockwise from top left, Sara Cassel, MD; Laura Kaufman, MD; Shira Lerner, MD; Olayinka Edwards, MD; Rachel Martin, MD; Jesus Iniguez, MD; Natalie Stahl, MD; Michelle Vargas, MD; and Morgan Younkin, MD.

Lawrence Family Medicine Residency All nine physicians of the Lawrence Family Medicine Residency program have accepted full-time attending positions.

Sarah Cassel, MD

Concentration: Integrative Medicine Location: GLFHC Primary Care after working at Te Manu Toroa Community Health in New Zealand

Olayinka Edwards, MD

Concentration: Global Health Location: Jericho Road Community Health Center in Buffalo, NY

Jesus Iniguez, MD

Shira Lerner, MD

Concentration: HIV Medicine Location: MedStar Franklin Square Family Medicine Residency in Baltimore, MD as a faculty member, OB/GYN and HIV Director

Rachel Martin, MD

Concentration: Academic Medicine Location: Geriatrics Fellowship at Wake Forest University, NC

Concentration: Advanced Surgical Maternity Care Location: SeaMar Community Health Center in Des Moines, WA, as a Family Physician & Surgical Obstetrics Site Director

Natalie Stahl, MD, MPH

Laura Kaufman, MD

Concentration: Health Systems Leadership Location: Holyoke Health Center in Holyoke, MA

Concentration: Health Systems Leadership Location: GLFHC Primary Care after working in New Zealand

Concentration: Addiction Medicine Location: Addiction Medicine Fellowship

Michelle Vargas, MD

Morgan Younkin, MD, MPH

Concentration: HIV Medicine Location: Addiction Medicine Fellowship at Boston Medical Center, MA 2020 GLFHC ANNUAL REPORT

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T

October 26, 2019 Andover Country Club

he 10th Annual In Pink Brunch & Comedy Show was once again host to a sellout crowd of 500 guests listening to renowned stress coach and motivational speaker Loretta LaRoche. Loretta’s words of wisdom included to slow down, life is short, and wear your party pants!

We also honored Dianne Anderson, retired President of Lawrence General Hospital, with the 2019 Rosalyn Kempton Wood Award. The award was presented to her by Claire Wilkes, daughter of the late Rosalyn Wood.

The event raised more than $110,000 and set records for sponsorships and revenue, which translate into an increased capacity to provide essential, first-class women’s health programming for GLFHC patients.

John M. Silva (right), GLFHC President & CEO, congratulates Dianne Anderson (right), President and CEO of Lawrence General Hospital, on receiving the Rosalyn Kempton Wood Award for Inspirational Leadership. Accompanying them are Rich Napolitano, GLFHC Senior Vice President of External Relations, and Claire Wilkes, daughter of the late Rosalyn Kempton Wood.

Thank You to Our Sponsors Blue Cross Blue Shield Foundation

Enterprise Bank

Boston Eye Group

Gardner Charitable Foundation

Capwell Lawrence LLC

HarborOne Bank

Century Bank

Hays Companies of New England

Clearwave

Holy Family Hospital

Coco, Early & Associates

Peter Kent Lowell Five Cent Savings Bank

Columbia Gas of Massachusetts Eastern Bank Charitable Foundation

Massachusetts League of Community Health Centers

Electrical Dynamics Inc.

Max Courier, LLC

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2020 GLFHC ANNUAL REPORT

Northeast Rehabilitation Health Network Parata Systems LLC Pfizer Senior Whole Health Tallman Eye Associates Ultimate Software/Ultipro Visualutions Watts Water Technologies

Chief Medical Officer Dr. Zandra Kelley (left) presents cancer survivor Mercedes Perez with roses.

O

Congresswoman Lori Trahan of Massachusetts 3rd Congressional District speaks to attendees.

“We all need to laugh more," comedienne Loretta Laroche told guests. "Laughter is the best medicine.”

Making a Difference Gala

ur 15th Annual Making a Difference Gala, scheduled for April 2020, was unfortunately postponed due to the worldwide COVID-19 pandemic. We are very, very grateful to our sponsors who continued to support our fundraising efforts through this past year. We look forward to the day when we can once again honor our community partners and celebrate with our friends safely.

Thank You to Our Sponsors AllWays Health Partners

Coverys

Massachusetts League of Community Health Centers

Andover Country Club

Digital Federal Credit Union

Arbella Insurance Foundation

Eastern Bank Foundation

Caldarola Designs

Enterprise Bank

Call4Health

Globas Medical North America

New England Neurological Associates, PC

Capwell Lawrence LLC

HarborOne Bank

Philip W. Johnston Associates

Century Bank

Home Health Foundation

Senior Whole Health

Codman Square Community Health Center

Jackson Lumber & Millwork

United Healthcare

Lawrence General Hospital

Watts Water Technologies, Inc.

Merrimack Valley Credit Union MI Nursing Restorative Center, Inc

2020 GLFHC ANNUAL REPORT

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Finance and Growth Revenues: $71,253,960 Other GME Support Revenue 1% Federal 5%

State Grants 3%

Meaningful Use 1%

Chart Title

Grants 10%

Private Grants 1%

Other Revenue 10%

Patient Revenue 51%

Pharmacy 18%

Patient Revenue

Pharmacy

Other Revenue

Federal Grants

GME Revenue

Other Support

State Grants

Meaningful Use

Private Grants

Expenses: $70,598,557 Professional Services 3% Other Expenses 4% Supplies 3%

Depreciation 3% Subcontracts 2%

Chart Title

Uncollectable 2%

Facility Operations 6%

Personnel 77%

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Personal

Facility Operations

Supplies

Other Expenses

Depreciation

Professional Services

2020 GLFHC ANNUAL REPORT Subcontracts

Uncollectable

150000

216021

221213

44264

47789

49500

2011

2012

207000

249472

100000 50000 0

58319

56700

54135

60549

Patients and 2015 Patient Visits 2013 2014 2016 2017 Patients

61263

62566

2018

2019

Visits

350,000 300,000 250,000 200,000 150,000

249,472

247,805

255,165

253,858

255,083

262,799

263,496

49,500

54,135

56,700

58,319

60,549

61,263

62,566

63,315

2013

2014

2015

2016

2017

2018

2019

2020

221,213

100,000 50,000 0

Patients

Visits

Patient Visits by Site 40.0% 35.0% 30.0% 25.0% 20.0%

37.0%

15.0% 10.0%

20.0%

5.0% 0.0%

8.5% Haverhill Street

Methuen

15.0%

4.5% Lawrence General Hospital

North

South

11.0% West

4.0% School Based Health Centers & Mobile Health Unit

2020 GLFHC ANNUAL REPORT

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Our Mission The mission of Greater Lawrence Family Health Center is to improve and maintain the health of individuals and families in the Merrimack Valley by providing a network of high quality, comprehensive health care services and by training health care professionals to respond to the needs of a culturally diverse population.

Our patients have known us as “Your Home for Health in the Merrimack Valley” since 1980, and for good reason. Greater Lawrence Family Health Center prides itself on helping more than 63,000 people in the Lawrence area get the care they need – the majority of whom are federally designated as a medically underserved population.

The health center designs programs and services to address emerging health issues in our community, and expands access for patients by opening new sites, adding exam rooms, and training culturally competent clinicians and health professionals.

A Brief History 1979 Federal Planning Grant for establishing a Community Health Center awarded.

1985 GLFHC moves to 150 Park St. (North) Total Patient Visits: 34,353

1980 GLFHC opens 1st clinic at former funeral home.

Total Patient Visits: 8,580

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2020 GLFHC ANNUAL REPORT

1990 GLFHC awarded Ryan White HIV/AIDS Program Part C Early Intervention Services Grant

1987 GLFHC opens 2nd clinical site at Parker Street. (South) Total Patient Visits: 36,030

1991 School-Based Health Center opens at Lawrence High.

Total Patient Visits: 59,603

1994 New 34 Haverhill St. location opens.

Lawrence Family Medicine Residency program begins.

Total Patient Visits: 53,077

2000 Health center establishes the Latino Reach 2000 program and its Integrative Medicine Department, and GLFHC begins our Healthcare for the Homeless program.

1999 School-Based Health Center opens at Greater Lawrence Technical School.

Total Patient Visits: 90,785

2001 GLFHC opens 3rd clinical site at 700 Essex St. (West) Total Patient Visits: 117,495

2004 South site relocates and expands to 73D Winthrop Ave. Total Patient Visits: 151,259

2007 Office-Based Addiction Treatment Program begins.

Total Patient Visits: 164,972

2005 Full service pharmacy opens at Haverhill Street.

Total Patient Visits: 162,550

2012 GLFHC opens clinics inside Lawrence General Hospital and Holy Family Hospital.

2010 GLFHC celebrates 30 years of service.

Total Patient Visits: 203,938

2014 Lawrence Family Medicine Residency 20th Anniversary.

2013 ACGME 4-Year Residency Pilot Program participant.

2020 GLFHC celebrates 40th Anniversary and opens 6th clinical site in Haverhill.

Total Patient Visits: 263,496

2016 “The Family Pharmacy” establishes own residency program.

2017 Methuen Family Health 2015 Center finds a new home GLFHC celebrates at 147 Pelham Street.

35 years of service. Mobile Health Center Total Patient Visits: goes on the road for the 247,805 first time.

2020 GLFHC ANNUAL REPORT

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#GLFHCGIVES

For many of our employees, taking care of patients extends beyond their appointments. The Access to Care fund was created by GLFHC staff to support patients who need help paying for items and services not covered by insurance.

Steve Crowell, Manager of Development & Annual Giving, hands Olga Perez her prize.

#GLFHCCares Get a Mask, Give a Mask campaign was a success! With every $50 donation, not only did employees and donors receive a mask, we were able to donate a mask to a patient in need.

Jordan Santiago of Haverhill Street (right) helps Steve pull the name of a raffle winner.

Employee Donors GLFHC Office of Patient Accounts Mical Alicea Ramona Andrickson Elie Ata, MD Ainex Baez, MD Wendy Barr, MD Jackelin Bautista Jennifer Bergeron Andrew Blanchette Mirsa Blanco Julianne Bloise Warren Bodine, DO Brooke Bogacz Ileana Borges Ann Marie Borgesi Amy Bositis Laura Burns Bernadina A. Caban Melvin Caban Teresa Campanario Fermina Cancel 18

Kayralis Capellan Alicia Cardona Aliceann Caron Melissa Centeno Robely Cespedes Joey Cheung Concetta Coleman Maria Coppenrath Samantha Cote Catherine Croswell Steven Crowell Christine Crutcher Rebeca Cruz Antonia Cruz Mora Islandia Cruz Mora Yisell Cruz-Bonilla Joanne Curran Aisha Davila-Hernandez Serena Dee, MD Ashley Del Rosario Lynn Delaney Sandra Deschenes

2020 GLFHC ANNUAL REPORT

Denise Di Dio Carmen Diana Stephanie Diaz Lisa DiCicco Keyna Duran Theresa Dussault Luz Echeverry Joyce Emerson Paul Esielionis, MD Kikia Eyssallenne Mary Federico Arianna Figueroa Sharon Fisher Cassandra Fisher Carmen Garcia Maria Gatej Erin Goebel Evelin Gomez Lisette Gonzalez Kirssi Gonzalez Maria Gonzalez Pamela Gonzalez

Samantha Gonzalez Patrick Grotton Massiel Gutierrez Laura Guzman Lesly Harris Mercedes Helleis Iris Hernandez Maria Hernandez Rosemary Hernandez Yasmin Hirji, MD Lisa Howe Caren Jacobson, MD Neiloofar Jafari Cristina Jerez Regina Johnson Xenia Johnson Bhembe, MD Julie Johnston, MD Lauren Jones Elena Jordan Marcia Joyce Zandra Kelley, MD Joyce Landers

Steve celebrates with raffle winners, clockwise from top left, Jeanette Rivera, Christine Crutcher, Jamie Cespedes, Tatiana Flores, and Arelys Pena.

Manuela Languasco Kimberly Lebron Amanda Lefort Marc Lemay Janice Lemoine Jonathan Lichkus, MD Cui Lin Genesis Lopez Lambert Mary Lyman Vanessa MacDonald Alicia Mam daCunha Cara Marshall, MD Diane G. Martin Regina A. Mathews Brenda Mejia Vanessa Merino Laura K. Minardi, MD E.Y. Monge Julianna Monteiro Joann Montilla Edder Mora Krystal Morales Wanda Moya

Richard J. Napolitano Ivelys Navarro Michelle Olivieri Nora Ortiz Ana Ortiz Ileana Ortiz Maribel Pena Erileidy Pena-Almanzar Glendaly Pena-Soto Alexandra Perez Judith Perez Eva Perez Francheska Perez-Garcia Helen Phillips Ramona Ponce Joan Quinn Delma Quinones Saifur Rahman Vanessa Ramirez Jessica Ramos Miladys Reyes Reina Reyes Jeanette Rivera

Cindy Rivera Blair Roberts, MD Anne Rodman Luz Rodriguez Kimberly Rodriguez Elisa Rodriguez Ashley Rogers Christine Rooney, MD Elisanta Ruiz Laurel Ruzicka, MD James Ryan, III Patrick Salemme, MD Gabriella Salerno Patricia Sandoval de Banos Aris Santiago Jordan Santiago Maria Santos Yajaira Santos Katherine Savastano Andrea Serino Cynthia Sierra Sandra Silva John M. Silva

MarieFe Simmons Maura F. Simpson Mia Sorcinelli Smith, MD Beth Spicer Alexia Sroka Natalie Stahl Karin Sylvester Maria Taveras Wiliana Tejada Lucy Thanos Cecilia Trinidad Biorelys Ubiera Shirley Uran Scania Urena Anthony Valdini, MD Brendilee Wagner Sandra Wallace Nicholas Weida, MD Robyn Whalen Srinidhi Yerramaneni Amira Yosef

2020 GLFHC ANNUAL REPORT

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Honor Roll of Donors President’s Leadership Circle Platinum ($25,000 +)

Anonymous Cummings Foundation, Inc. Digital Federal Credit Union Direct Relief Essex County Community Foundation, Inc. George C. Wadleigh Foundation, Inc. The Highland Street Foundation Mistral Rogers Family Foundation Rosalyn K. Wood Charitable Lead Annuity Trust Yawkey Foundation

President’s Leadership Circle Gold ($10,000 +)

AllWays Health Partners Columbia Gas of Massachusetts Eastern Bank Charitable Foundation Enterprise Bank Hays Companies Northeast Nathaniel and Elizabeth P. Stevens Foundation New Balance Foundation Pfizer, Inc. Red Sox Foundation RIZE Massachusetts Foundation Senior Whole Health

President’s Leadership Circle Silver ($5,000 +)

Arbella Insurance Foundation Caldarola Design Associates, P. C. Conlin’s Pharmacy Inc. Massachusetts League of Community Health Centers UnitedHealthcare Community Plan, MA/RI

President’s Leadership Circle Bronze ($1,000 +)

Andover Country Club Anonymous Apple Los Gatos Artemas W. Stearns Trust Bento Christiana Boehmer Ann Marie Borgesi Boston Eye Group Michael C. Brower 20

2020 GLFHC ANNUAL REPORT

Call4Health Capwell Lawrence, LLC Century Bank Margaret and Paul Chisolm, Jr. Coco, Early & Associates Codman Square Health Center Electrical Dynamics Inc. Annmarie Galli Globus Medical North America, Inc. Zoila Gomez, Esq. HarborOne Bank Holy Family Hospital Home Health Foundation Jackson Lumber & Millwork Co., Inc. Jeanne D’Arc Credit Union Josephine G. Russell Trust Robert Kelley Liberty Mutual Insurance Diane G. Martin Mary Immaculate Health Care Merrimack Valley Credit Union Richard and Eva Napolitano New England Neurological Associates, P.C. Northeast Rehabilitation Health Network Robert and Patricia O’Neill Pentucket Bank Saifur and Sayeeda Rahman, MD Yomara Ramirez Regis College Rotary Club of Andover Charitable Trust Steve Santos John M. Silva Tito’s Handmade Vodka Corp.

Visualutions Watts Water Technologies

Founder’s Circle Benefactors ($500 +)

AAFCPAs Allied Universal Anonymous Ainex Baez, MD Christy Barbee Julianne Bloise Paul Busby Centor, Inc. Charles M. Daley Linda P. Early East Side Enterprises, Inc. Fallon Community Health Plan Farina Corporation

Karen Finley Sheila Fortin The GEM Group, Inc. Guardian Ambulance The Kelley Family David Kilzer Anne Lee James Leven Lowell Five Bank Kathleen Martin Ralph McHatton Michael McNeeley Morris, Rossi & Hayes Marianne P. Nadel National Grid Northern Essex Community College Northwestern Mutual NP Now Philip W. Johnston Associates, LLC RBC Wealth Management Riverside Realty Trust Christine Rooney, MD Andrea Sullivan Robin Taylor Tufts Medical Center Collette Turgeon Christopher T. Vrountas Pamela Yameen YWCA of Northeastern Massachusetts

Founder’s Circle Patrons Club ($250 +)

Gia and James Angluin Anonymous Joseph and Wendy Barr, MD James Bloise Tara and Warren Bodine, DO Bernadina Caban Elaine P. Calvo Andrew Chaban William Champion Steven F. Crowell Barbara Devereux Carmen Diana Paul Esielionis, MD Lee Garth Robert Gilbert Kristen Harol Dottie Hatch Joanna Kroon Mary K. Lyman

Vanessa MacDonald Norah McCarthy Joann Montilla Paul and Fay Rossley Fund of Greater Worcester Community Foundation Glendaly Pena-Soto Helen Phillips Gary Prado Ted and Melanie Priestly Elisa Rodriguez David Segal Andrea Serino Scott E. Taberner Diane Tower Evelin Velez Stephen Wasylak Claire Wilkes

Founder’s Circle Associates ($100 +)

Jessica Andors Stephen Andors Anonymous Elie Ata, MD Marcia Barr June Black Brooke Bogacz Juan Bonilla Amy & Christopher Bositis, MD Linda Buckley Laura and Shawn Burns Lori Buseck Janeen Castillo Melissa Centeno Mary Chapman City of Lawrence Concetta Coleman Maria Coppenrath Krista Cote-Wall Lisa Cottone Kevin Croake Catherine Croswell Serena E.H. Dee, MD Bernadette Di Re Lisa DiCicco Gretchen Dulong Dawn Dunn Elder Services of the Merrimack Valley, Inc. Joyce Emerson Eversource Energy Tiana Fernandez Kathryn Firth Flowserve Corporation Rose Francavilla Carmen Garcia

Bernie Gilet Maria Gois Evelin Gomez Linda and Patrick Grotton Groundwork Lawrence Cheryl A. Hall David Hall Maria Hernandez Yasmin Hirji, MD Ellen P. Hoult Caren G. Jacobson, MD Cristina Jerez Xenia Johnson Bhembe, MD Regina and Eric Johnson Julie Johnston, MD Marcia Joyce Gail Kelleher Tamar Kotelchuck Erin Kulda Amanda Lefort Marc Lemay Norma and Ernesto Lopez, MD Jennifer Lussier Kelley Lussier Laura T. Malouf Alicia Mam daCunha Cara D. Marshall, MD Mass PPD Fund Gina Mathews Janet McLennan Merrimacport United Methodist Church Elecia Miller Yvonne Monge Julianna Monteiro Matthew Ornes Ana Ortiz Ileana Ortiz Rosemarie Ottaviano Lawrence Ouellette Francheska Perez Rosa Pina Ivy Polanco Glenn Prezzano Delma Quinones Brenda T. Regan Miladys Reyes Berta Rivera Blair Roberts, MD Anne Rodman Kimberly Rodriguez Mayra Rodriguez Ashley Rogers Deena Roux Laurel A Ruzicka, MD Jim Ryan

Harvey Sakolsky Jordan Santiago Maria Santos Katherine Savastano Kathleen Scalise David and Linda Sherman Sandra Silva Maura Simpson Yukhym Slyvka Beth Spicer Alexia Sroka St. Alfio, Filadelfo & Cirino Society Natalie Stahl, MD Karin Sylvester Kathy Tarro Wiliana Tejada Evan Teplow, MD Lucy Thanos Linda J. Torrisi Lisa Torrisi Scania Urena Ann Vaillancourt Anthony F. Valdini, MD Nicholas Weida, MD Whalen Family Deborah Wilson Trudy Zakin Charles F. Zanazzi

Friends

Christine Abruzzi Miguel and Marinely Abud Mical Alicea Ramona Andrickson Anonymous Thomas Appleby Kathleen Bardell Jackelin Bautista Jennifer Bergeron Andrew Blanchette Mirsa Blanco Ileana Borges Laura Burke Rosemarie Buxton Maureen Byrne Melvin Caban Elizabeth Cahn Mercy Caldarelli Teresa Campanario Fermina Cancel Kayralis Capellan Alicia Cardona

continued on page 22 2020 GLFHC ANNUAL REPORT

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In-Kind Donors Cyndi Abraham Alternative Home Health, LLC Bauer Hockey and Maverik Lacrosse Matthew Bausemer Julianne Bloise Boston Eye Group Call 4 Health Marisa Carrasquillo Creative Touch Design Demoulas Super Markets, Inc. Lois Digirolamo Linda Early Eloise Edgings-Pryce, MD Joyce Emerson Essex North Shore Agricultural and Technical School For The Love of Erika Fuel the Fight Susan Gately Carole Giordano GLFHC Health Information Management Department

GLFHC Human Resources Department GLFHC Office of External Relations GLFHC Office of Patient Accounts Marcie Jacobson Carolyn Jensen Janet Jensen Marcia Joyce Kirkwood Direct Donna Lessard Norma Lopez Mary Lyman Marcam Associates Melissa Marrama Brian Martin Massachusetts Health Council Anne McNally Merrimack Valley Habitat for Humanity ReStore Yvonne Monge New Balance Athletic Shoe, Inc. New England Aquarium New England Revolution

North Andover Front Steps Project North Shore Gospel Partnership Peabody Essex Museum Helen Phillips Ted Priestly James Ryan Salesforce.com, Inc. Sea Glass Creations Senior Whole Health Sharon Chinese Association John and Helena Silva Stop & Shop The GEM Group, Inc. The Irish Cottage The New England Conference of The United Methodist Church The Sargent Club Tito’s Handmade Vodka Corp.

Collette Turgeon United Healthcare Community Plan, MA/RI Wentworth by the Sea Zorvino Vineyards

Honor Roll of Donors continued from page 21 Alice Caron Robely Cespedes Joey Cheung Lauren Conoscenti Samantha Cote Stephanie Cross Clara Crowell Christine Crutcher Antonia Cruz Mora Islandia Cruz Mora Yisell Cruz-Bonilla Diane Cuddy Lisa Cummings Joanne Curran Peter Dalton Aisha Davila-Hernandez Ashley Del Rosario Lynn Delaney Sandra Deschenes Denise Di Dio Dalia Diaz Stephanie Diaz Lois Digirolamo Louise Dixon 22

Rashetta Dixon-Ulness Colleen Donnelly Katie Donovan Sharon F. Dooley Mary Doyle Maureen and Stephen Doyle Keyna Duran Theresa Dussault Luz Echeverry Kathy Faulk Mary Federico Ednita Feliz Cassandra Fisher Joseph Levasseur & Sharon Fisher Maria Gatej Erin Goebel Kirssi Gonzalez Lisette Gonzalez Maria Gonzalez Pamela Gonzalez Samantha Gonzalez Joanne Grega Kevin Grondin Courtney Grzyb Massiel Gutierrez

2020 GLFHC ANNUAL REPORT

Laura Guzman Leah Harrington Lesly Harris Mercedes Helleis Iris Hernandez Rosemary Hernandez Sharon Houle Lisa Howe Neiloofar Jafari Lauren Jones Elena Jordan Joyce Landers Manuela Languasco Kimberly Lebron Janice Lemoine Jonathan Lichkus, MD Cui Lin Genesis Lopez Lambert Amanda Maciariello Dawna Mackland-Rivera Cathy Maguire Jane Marshall Mary Matyka Karen A. May Justin McGrail Anne McGravey

Susan McKelliget Susana McNeff Brenda Mejia Vanessa Merino Laura K. Minardi, MD Mary Minicucci Sara Minsky Edder Mora Krystal Morales Wanda Moya Richard Napolitano, Sr. Ivelys Navarro Network for Good Michelle Olivieri Nora Ortiz Ioanis Panagiotopoulos Maribel Pena Erileidy Pena-Almanzar Alexandra Perez Ana Perez Catherine Perez Eva Perez Judith Perez Beth Perras

continued on page 23

We Can’t Do This Without YOU Ways to Support GLFHC There are many ways to show your support for Greater Lawrence Family Health Center, and our programs and services are successful because of the philanthropic support of our donors and benefactors.

To donate to the health center online, you can use our secure form at glfhc.org/donate.

You can also reach out to David Hall, Associate Vice President of External Relations, at (978) 722-2868 or david.hall@glfhc.org.

Cash Contributions & Matching Gifts Cash contributions are fully tax deductible. Many companies match the gifts of their employees. Call us or check with your employer to see if your gift will qualify.

Sponsorships Greater Lawrence Family Health Center provides opportunities for businesses and individuals through sponsorships of programs, events, and naming opportunities. Contact us to learn more about sponsorships and the benefits of being a sponsor or if you are interested in naming opportunities.

Honor Roll of Donors continued from page 22 John Phillips Wendy Piacenza Ramona Ponce Diane Privitera Donna Quine Joan Quinn Vanessa Ramirez Jessica Ramos Reina Reyes Cindy Rivera Donna Rivera

Jeanette Rivera Silvia Rivera Luz Rodriguez Jeanne Rooney Christine Rothman Eli Ruiz Patrick Salemme, MD Gabriella Salerno Cheng S. Sam Patricia Sandoval de Banos Aris Santiago Lindsey G. Santiago Yajaira Santos

Yolanda Sayrs Alexandra H. Schweitzer Kathy Sciacca Huy H. See Frances Sidley Cynthia Sierra MarieFe Simmons Mia Sorcinelli Smith, MD Maria Taveras Emily Thompson Diane and Raymond Toomajanian Cecilia Trinidad

Jennifer Trudeau Susan and Mike Tucker Biorelys Ubiera Shirley Uran William Vargas Maria Vasquez Brendilee Wagner Sandra Wallace Diane Welsh Srinidhi Yerramaneni Amira Yosef

2020 GLFHC ANNUAL REPORT

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