Touching Lives

High Tech Meets Hometown Care

SUMMER 2026

Our new VELYS robotic-assisted system offers a higher level of precision and personalization to our hip and knee procedures. Learn how this advanced joint replacement technology can improve our patients’ recovery and outcomes. page 18

Matthew Copple DO, FAAOS

Terese Haasken MPAS, PA-C

Scott Kuehn GRH Board Chairperson RPMG LLC

Ben Davis FACHE GRH President & CEO

Investing in our future.

At Glencoe Regional Health, we believe that a healthy community is a thriving one. This summer, as we look toward a new season and warmer days, we are more committed than ever to investing in the future of this community we call home. Our investment takes many forms, from cutting-edge technology to the financial navigation support we provide our neighbors. In this issue of Touching Lives, we invite you to see how these efforts are making a positive difference in the lives of our patients and staff alike.

We’re excited to kick off the warmer season by sharing details about the upcoming Glencoe Days Fun Run and Walk, an annual tradition that brings us together in the spirit of wellness and community connection. This spirit of connection is also reflected in our OB department, where we hear from members of our own staff who chose GRH for their pregnancy and birth experience. Their stories highlight the trust and personal bonds that define our culture and our care.

Our investment in you goes beyond medical treatment. On pages 10 through 13, we introduce you to our dedicated Financial Navigators and Patient Advocates. They’re here to help you navigate the complexities of healthcare billing and insurance with peace of mind.

We continue to invest in the future of care with the introduction of our new VELYS robot, which is designed to improve precision and recovery for our patients receiving orthopedic surgery, on pages 18 and 19.

Finally, we’re proud to announce our Foundation’s newest Sanken-Hatz scholars, and introduce new scholarship opportunities made possible by local families. By supporting the next generation of healthcare professionals, we are ensuring that high-quality care remains close to home for years to come.

Whether we’re cheering you on at the Fun Run finish line or helping you navigate a medical bill, we are honored to partner with you on a journey of health and wellness.

With gratitude,

Scott Kuehn, GRH Board Chairperson

Ben Davis, FACHE, GRH President & CEO

Care & Services

MEDICAL SERVICES

Acute Care

Allergy Medicine

Birth Center

Cardiac Rehabilitation Cardiology

Diabetic Care & Education

Ear, Nose, & Throat

Emergency Department

Family Medicine

Hematology Hospitalists

Infusion Services

Internal Medicine Laboratory

Lymphedema Care

Medical Imaging

Midwifery Nephrology

Neurology

OB/GYN

Occupational Therapy Oncology

Orthopedics

Pain Management

Pediatrics

Physical Therapy

Podiatry

Preventive Health

Respiratory Therapy

Skin Clinic

Sleep Medicine

Speech-Language Pathology

Sports Medicine

Surgery

Transitional Care

Urgent Care

Urology

Wound & Ostomy Care

SKILLED NURSING CARE

GlenFields Living with Care

SENIOR LIVING

Orchard Estates

CULTURE THAT CARES

Are you seeking a rewarding career where the work you do makes a difference? We want to meet you! Check out our current job openings: glencoehealth.org/careers

¡Estamos orgullosos de ofrecer Tocando Vidas en su versión electrónica en español! 10

Stay Connected

Get to know GRH! Follow us on social media and learn more about our organization.

4 JOY IN EVERY MOMENT

Our residents at GlenFields are kicking off the summer season with smiles, bingo wins, and visits with farm friends.

FROM COLLEAGUES TO CAREGIVERS

HIP TO NEW TECHNOLOGY

Dennis of Plato shares how his total hip replacements have changed his life, allowing him to move more freely and without pain.

COVER STORY

Subscribe to our eNewsletter by scanning the QR code below!

Our staff share why they choose to receive OB care where they work, and how their experiences in our Birth Center will always be part of their first family memories.

LESS PAIN, MORE GAIN

Our pain management team helps patients reclaim their lives and get back to doing what they love. Wanda of Hutchinson shares how radiofrequency ablations have helped her manage chronic pain.

NAVIGATING HEALTHCARE COSTS

Our Financial Navigators and Advocates are here to help patients understand healthcare costs, so they can focus on care and recovery, and worry less about bills or insurance.

MANAGING EDITORS

Ana Alexander Laura Kulish

Lynn Beranek

Liz Cheney, CFRE

Michaela Neyers

Sam Yetzer

HIGH TECH MEETS HOMETOWN CARE

Our new VELYS robotic-assisted system isn’t just about the bells and whistles - it’s about helping patients recover faster with reduced pain and improved range of motion.

THE ABCS OF HBO THERAPY

Our Wound Center team provides care from A to Z, and our hyperbaric oxygen (HBO) chambers allow patients to recover faster with higher levels of oxygen.

INVESTMENTS IN OUR COMMUNITY

Two new scholarships are helping local students pursue careers in healthcare. In memory of Carol Carver and Marilyn Ueland, these scholarships are not only investing in our area's young adults, but in the future of healthcare in our region.

PUBLISHER

Glencoe Regional Health

1805 Hennepin Avenue North Glencoe, MN 55336

Credit or debit card only. AND WALK 2026

GLENCOE DAYS FUN RUN AND WALK

Join us for the 2026 Glencoe Days Fun Run and Walk! This comm-UNITY event brings together all ages, abilities, fitness levels, and species (we see you, puppy participants).

Located on Prairie Trail, the full route totals approximately 2.37 miles, and you can modify the route to meet your needs and goals.

Saturday, June 27, 2026

Caffeinate - 7 a.m. | Warm up and stretch - 7:30 a.m. (held every 15 minutes) Run - 8 a.m. | Walk - 8:30 a.m.

Come early and caffeinate!

Fuel up with a coffee or your favorite specialty drink from Mocha Motion.

Available 7 – 10:30 a.m.

There is no entry fee or pre-registration required, and we invite you to consider a gift to Glencoe Regional Health Foundation to help maintain and enhance Prairie Trail, a beloved community asset that makes physical activity easy and accessible. Visit glencoehealth.org/donate and select Prairie Trail. All participants will receive a free t-shirt, while supplies last.

After a heart-related event, the goal is simple: to feel strong enough to return to the life you love. Cardiac Rehab helps make that possible by safely rebuilding strength and confidence while providing support every step of the way.

The program is carefully structured from the start. After a referral, patients complete an initial visit where our team assesses heart rate, blood pressure, and exercise capacity. From there, patients attend supervised sessions several times per week, using equipment like treadmills and stationary bikes while we track progress and tailor the program to each individual. Our team educates patients on risk factors and ways to improve overall heart health, all while communicating with patients’ primary care providers and cardiologists to help patients best manage and navigate their care.

“We often see life-changing results in strength, endurance, and intensity of exercise,” said Cardiac Rehab registered nurse Miranda Mrkvicka, RN. “This reciprocates throughout their life, enabling them to get back to the activities they enjoy.”

As patients progress, many notice meaningful changes not only in their physical abilities, but in their overall outlook and confidence. The exercise, positive support system, and socialization with staff and patients in similar health situations all improve patients’ mental health and overall wellbeing.

“It’s rewarding to see patients regain confidence and get back to doing the things they love,” said Cardiac Rehab registered nurse Shelly Krcil, BSN, RN. “Patients become more aware of their health and often feel empowered to take an active role in their care.”

For many patients, that support makes all the difference during recovery.

Join us at the Fun Run and Walk! Cardiac Rehab program alumni are invited to walk together at the event. Meet us at the red heart balloons!

“I was really reluctant at first,” said Cardiac Rehab patient Jason Brinkman. “I thought I could do it on my own, but I wouldn’t have pushed myself the way I needed to without their support. They guided me and made sure I was safe every step of the way.”

Cardiac Rehab is recommended for patients who have experienced heart attacks, surgery, stents, heart failure, peripheral artery disease, stable angina, or other cardiac conditions. Patients can typically start cardiac rehab 2 – 4 weeks after heart surgery, 1 -2 weeks after having stents placed or having a heart attack without open heart surgery, or 6 weeks post-hospital stay for patients hospitalized with heart failure.

For many patients, the journey does not end when rehab is complete. Events like the Fun Run and Walk offer a chance to reunite, celebrate progress, and continue building on the strength they worked so hard to achieve. Our team also offers to meet with patients at the Panther Field House in Glencoe for a tour, where patients are offered a reduced membership for 3 months.

Learn more about our Cardiac Rehab program at: glencoehealth.org/cardiac-rehab

Shelly Krcil, BSN, RN

Miranda Mrkvicka, RN

JOY IN EVERY Moment

Whether it’s the thrill of a bingo win or cuddles from adorable furry visitors, life at GlenFields is always full of energy, smiles, and heartwarming moments. Our residents embrace every activity, reminding us that fun and companionship make every day brighter. It’s the simple joys – the smiles, connections, and little victories – that ﬁll each day at GlenFields with warmth and cheer.

From Colleagues to Caregivers: Where Life’s First Moments

For many families, choosing where to welcome a new baby comes down to trust. For our staff, that decision carries an added layer of meaning. They know the people, the teams, and the level of care behind the scenes. Being cared for by people you work with every day requires a high level of trust and vulnerability, but for many GRH employees, that trust comes naturally.

“As both a staff member and a patient, choosing to give birth here feels incredibly meaningful to me,” said Employee Health & Safety Program Coordinator Brooke Thompson. “Working here gives me a unique view of the exceptional care we provide, and that firsthand experience has built a deep trust in our processes, our staff, and our providers. I feel confident knowing I’m cared for by a team that is compassionate, skilled, and truly dedicated to families.”

Not only does Brooke work at GRH, but her husband, Chad, is our Materials Management Director, and her mother, Paige, is our Health Information Management Coding Manager. But the connections for Brooke don’t stop there – this May, Brooke delivered her daughter with Kari Knodel Vettel, MPAS, PA-C, the very same provider who delivered Brooke at GRH 31 years ago.

“That full circle moment is incredibly special and something not many people get to experience,” said Brooke. “It speaks volumes about the dedication, continuity of care, and deep roots this team has in our community. It has made my experience even more memorable and meaningful.”

While the provider and location are the same, much has changed in the Birth Center that Brooke was born in. Our newly-renovated Birth Center offers modern amenities and state-of-the-art features that reflects our commitment to delivering the best care possible for our patients.

Brooke, Chad, and their daughter Lennon welcomed their newest family member this May.

I was excited to deliver in the beautiful new Birth Center. Combined with the quiet, family-like atmosphere of our hospital, GRH offers the perfect balance of advanced care and personal connection,” said Brooke.

Brooke’s experience has gone beyond fresh spaces and extends to familiar faces.

“I know firsthand that this is a judgment-free environment, and I’m fully confident in the care I’ve received,” said Brooke. “That level of trust allowed me to feel comfortable being vulnerable and fully present in the experience, knowing I’ve been surrounded by a compassionate, professional team who truly cares. It gave me a deep sense of trust and ease.”

Whether it’s familiar smiling faces at registration, providers who

show up no matter the hour, or the comfort of being truly known – these experiences reflect the culture we strive to create every day. It’s care that goes beyond clinical excellence – it’s personal, it’s compassionate, and for those who know it best, it’s exactly where they would choose to be for life’s most meaningful moments.

Are you starting your pregnancy journey? Learn more about our Birth Center and meet our team of providers: glencoehealth.org/pregnancy-care

Brooke and Chad aren’t alone in their choice. Many of our staff have trusted GRH with their pregnancy and birth experience – a powerful reflection of the confidence they have in our care.

Alyssa Mohr, PT, DPT Department: Rehabilitation Services

Delivered: Waylon in 2025

“As a staff member, I get to see firsthand how our providers and nursing team treat all their patients – it made it easy to trust their expertise and recommendations throughout my entire labor and delivery. Everyone asks, ‘Isn’t it weird delivering a baby where you work and know everyone?’ To that, I would say there is nothing better. From my provider and our nursing team, to receiving pelvic floor physical therapy from my coworker Erin Sauter, PT, DPT, PRPC, it meant a lot to be cared for by colleagues I know and trust. Knowing that delivering a baby can be one of the most meaningful and vulnerable moments in a person’s life, I would choose care at Glencoe over and over again.”

Jamie Maass Department: Patient Access

Delivered: Leighton in 2019, Palmer in 2021, and Macklyn in 2023

“What initially drew me to deliver at GRH was knowing that my provider would be there for my delivery. That level of commitment gave me so much peace of mind, knowing she would be with me every step of the way. Unlike other hospitals where you may have whoever is on call, GRH providers are dedicated to their patients and come in at any day or time to be there for such an important moment. That continuity and personal connection meant a great deal to me. GRH’s level of care is truly exceptional — you will not be disappointed. From the moment you arrive, you’re treated like family, and the experience surpasses every expectation.”

Danielle Johnson Department: Health Information Management

Delivered: Jackson in 2010 and Beckett in 2012

“While I wasn’t an employee when I gave birth to my children, I will say that my patient experience pushed me toward exploring employment opportunities at GRH. I immediately noticed the sense of community, warmth, and friendliness of staff. I’m blessed to work at an organization that embraces a strong and positive culture focused on both patient and employee satisfaction. No matter what department I visited, I was met with a smiling face and the feeling that I was cared for. I’ll always remember Marilyn, who worked at the registration desk during my appointments. She was always so cheerful, always remembered my name, and seemed genuinely happy to see me each time. She left a lasting impression.”

Less Pain, More Gain

For years, pain was an unpredictable part of daily life for Wanda Holt.

“It was always there, but if I did anything physical, it would flare up,” she said. “Then suddenly I couldn’t do anything I needed to do.”

After gastric bypass surgery, Wanda experienced ongoing complications that led to years of pain, frequent vomiting, and serious health challenges. What frustrated her most was the inconsistency in her pain, often varying in intensity. Everyday tasks like cleaning or lifting could quickly lead to setbacks.

“I didn’t want to rely on strong pain medications,” said Wanda. “I wanted to feel like myself.”

In searching for a better way, she connected with our pain management team and began working with Joslin Thiemann, APRN, CNRA, NSPM-C

“She listens and works with you,” said Wanda. “We’re a team, on the same page.”

Together, they built a plan focused on managing pain while supporting her goal to continue doing things she enjoyed. Through treatments including trigger point injections, cervical epidural steroid injections, and cervical spine radiofrequency ablation in her neck, she began to notice a meaningful change.

To help Wanda manage her pain and take back control of her life, Joslin Thiemann, APRN, CNRA, NSPM-C, worked with Wanda to create a specialized pain management plan.

Chronic pain is complicated,” said Joslin. “Addressing it from every angle gives your body the best opportunity to heal. You do not have to just live with it.”

Radiofrequency ablation is one option used to treat pain in the neck, back, and joints. The procedure targets specific nerves and uses heat to interrupt pain signals, helping reduce discomfort while the nerve heals.

Patients typically begin to feel the full effects within about four weeks, and relief can last up to two years, though symptoms may gradually return over time. Wanda has undergone two ablation procedures, which are performed without incisions and with light sedation so patients can remain comfortable while still able to communicate during the procedure.

Today, Wanda is back to handling everyday activities without the same cycle of flare ups. She continues to see Joslin as needed for maintenance care, including occasional trigger point injections to help manage her symptoms.

“I still have some pain, but it doesn’t control my life anymore,” Wanda said. “The biggest thing is the consistency. I can plan my days and do normal tasks without worrying about that same level of pain.”

For patients experiencing chronic pain, there are options for relief – often more than they realize.

Joslin Thiemann, APRN, CNRA, NSPM-C

“You do not have to suffer, and you do not need to travel to the metro for help,” said Joslin. “We’re proud to offer high quality, comprehensive pain management care right here in your community.”

For Wanda, her treatment has meant more than pain relief. It’s meant getting back to daily life with confidence, staying active, and knowing she has a care team who listens. With the right support and the right plan, managing chronic pain becomes less about limitations and more about moving forward.

No referral required! To learn more about pain management options and available resources, visit: glencoehealth.org/pain-clinic

Radiofrequency ablation targets specific nerves and uses heat to interrupt pain signals, helping reduce discomfort for up to two years.

HERE TO HELP

Navigating insurance and healthcare costs can be confusing and sometimes overwhelming. We want to help our patients stay focused on care and recovery, not worrying about bills or insurance. That’s why we’ve recently expanded our Patient Financial Services team.

“We work with patients to explore options and ensure cost concerns do not become a barrier to receiving care,” said Carrie Overby, Patient Financial Services Team Lead.

Our Financial Navigators and Financial Advocates focus on helping patients by providing excellent customer service.

“We encourage patients to reach out early,” said Patient Financial Services Team Lead Carrie Overby. “This allows us to get a head start on helping patients, and removes some of their stress early-on.”

Our Financial Navigators collaborate with providers and social workers to help patients with financial assistance applications, grants, or manufacturer support such as medication programs. Our Financial Advocates serve as the primary contact for billing questions and self-pay balances, explain statements and insurance coverage, and help patients with many processes such as setting up payment plans and providing estimates. Together, they create a seamless experience, so patients feel supported from the start of care through final billing.

“We want patients to know that help is available, and questions are always welcome,” said Carrie. “Medical bills can feel overwhelming, and our goal is to make billing as clear and manageable as possible.”

For one patient and their family, that support has made a lasting difference. Mark of Glencoe and his wife shared their experience in a handwritten note of gratitude, reflecting on the help they received.

“We are very grateful for the financial assistance that you have granted our family,” Mark wrote. “It has been a true gift and a godsend in navigating the waters of our healthcare journey as seniors.”

Mark shared that he never imagined his family would have a need to apply for assistance – which made the support they received when they needed it even more impactful.

“We are lucky to have such complete and advanced care in our community,” Mark added.

That sense of trust and connection with local care played an important role in his family’s overall experience, helping them feel supported not only through their care, but also through the financial process that comes with it.

“Helping patients and families navigate financial challenges means a lot to me,” said Patient Financial Advocate Megan Orr. “Being able to ease some of that stress and guide them toward financial solutions, while also giving them the support they need right here in our community, is what makes this work so meaningful.”

Our Financial Services team works behind the scenes and alongside patients to answer questions, explore options, and provide guidance every step of the way. As a not-for-profit organization, our focus is always on patient care. That means helping patients understand their options, manage their balances, and access resources when needed.

Whether it’s understanding a bill, checking coverage, or exploring financial assistance, patients never have to navigate the process alone. If you’re interested in meeting with our team, call us at 320-864-7101. Our Patient Financial Advocate office at our Glencoe Clinic is staffed Monday through Friday from 8 a.m. to 4:30 p.m. and can assist patients on a first-come, firstserved basis.

Learn more: glencoehealth.org/billing

Carrie Overby Patient Financial Services Team Lead

Financial Guidance Every Step of the Way

From questions about coverage to the final medical bill, Financial Navigators and Financial Advocates are here to guide patients through the financial side of care. Together, they help patients understand their options, manage costs, and feel supported every step of the way.

Financial Advocates

• Serve as the primary contact for billing questions and self-pay balances

• Explain statements, insurance coverage, and patient responsibility

• Provide estimates, set up payment plans, and answer account questions

Financial Navigators

• Screen patients at risk of financial hardship

• Collaborate with providers and social workers to support patients with higher complex billing questions

• Help with financial assistance applications, grants, or support programs

Joyce OswaldMeuleners Patient Financial Navigator

Kylie Knodel Patient Financial Navigator

Megan Orr Patient Financial Advocate

Kayla Carrigan Patient Financial Advocate

Amy Messner Patient Financial Advocate

Frequently Asked Questions

QI just got a bill, why didn’t my insurance cover this?

A) We completely understand how frustrating it is to open a bill you weren’t expecting. Usually, these charges apply toward a deductible, co-insurance, or a co-pay. Every plan is unique, much like how car insurance might cover a windshield but not a fender bender. We’d be happy to look at the specifics with you. You can also reach out to your insurance carrier directly to learn exactly what your benefits cover.

QI don’t understand what all my charges are for?

A) Medical bills can definitely be overwhelming to read. We can certainly simplify this for you! We’d be happy to send you an itemized bill that breaks everything down. If you’d like to go over it line by line, you can visit us at the Glencoe Clinic Monday through Friday (8 a.m. – 4:30 p.m.), or we can walk through it together over the phone.

Q I was in for a physical; why am I being charged for it?

A) Physicals are such an important part of staying healthy and are usually covered as preventive care. However, if a chronic condition (such as diabetes or anxiety) is managed or discussed during that same visit, insurance requires a separate charge for that additional care. In the future, you’re welcome to schedule your physical separately from your chronic care follow-ups to keep those visits separate.

QMy card says my copay is $25, why am I being billed $40?

A) Co-pay amounts can change depending on the “tier” of the clinic or the type of provider you saw (like a specialist versus a primary care provider). Your insurance company should be able to provide a benefit document that will have the most accurate breakdown of those different co-pay levels.

QMy procedure was pre-approved, so why did I get a bill?

A) A “prior authorization” is just the insurance company saying the procedure meets medically-necessary criteria. It isn't a guarantee that they will pay the full cost. They still apply your standard deductibles and co-pays. We always recommend checking your specific benefits so you know exactly what your “patient responsibility” portion will be.

Do you need help navigating medical finances?

Call us at 320-864-7101, or visit glencoehealth.org/billing to learn more.

Enroll online at the Glencoe-specific AblePay portal: AblePayHealth.com/ GlencoeWeb

Save up to 13% on medical expenses!

We’re excited to offer a new financial support option to patients: AblePay, a no-cost program designed to make your out-of-pocket medical expenses easier to manage and more affordable. AblePay is a patient financial engagement program that helps you take control of your medical bills with simplicity, flexibility, and potential savings.

How AblePay Can Help You Save

• Save up to 13% on medical expenses you are responsible for paying.

• No membership cost. AblePay is free to join with no annual or monthly fees.

• Works with any primary insurance including Medicare; you can even include family members on your AblePay account.

• Flexible payment options to suit your budget, with interest-free terms available.

Hip to New Technology:

Ask Dennis Heimerl about his recent hip replacement, and with a twinkle in his eye, he’ll tell you his only regret is not being able to get both hips replaced at the same time. Dennis was the first patient at GRH to undergo a hip replacement using our new VELYS robotic-assisted system, advanced technology that helps our surgery team perform joint replacements with higher

accuracy, and helps our patients recover faster and stronger as a result. Learn more about the VELYS system on page 18.

“We’re committed to bringing the best tools and care possible to our community. Robotic-assisted technology like VELYS allows us to be more precise and consistent,” said orthopedic surgeon Matthew Copple, DO, FAAOS. “But what matters most is how that translates to our patients – less pain, improved movement, and a smoother recovery.”

While using the VELYS system, our surgeon remains in full control throughout the procedure.

“Even with advanced technology in the operating room, the surgeon is always in control,” said Dr. Copple. “The system gives us real-time data to guide our decisions, but every step is still led by our team.”

When it came to a procedure assisted by the VELYS system, Dennis had no hesitation.

“I wasn’t afraid of it. They told me exactly what was going to happen, and what I needed to do before surgery,” said Dennis. “I told them they were in charge. It was as simple as that!”

From total hip replacement to tractor – Dennis is excited to return to his fields after his successful hip and knee replacement procedures.

A lifelong farmer, Dennis had been experiencing pain in his knees and hips that prevented him from planting in his field and moving around comfortably.

“It affected just about everything,” said Dennis. “Getting in and out of the tractor hurt. I’ll tell you what, if it wasn’t for the four-wheeler, I don’t know how I would have gotten around the yard and from one shed to the other.”

From Diagnosis to Action

In 2024, Dennis had both his knees replaced with Dr. Copple. While Dennis had some pain in his hips, he initially returned to see Dr. Copple when he experienced knee pain close to one year after his knee replacements. Suspecting that the pain was actually caused by deteriorating cartilage in Dennis’s hips that was impacting his knees, Dr. Copple ordered X-rays for Dennis’s hips. Dr. Copple’s suspicions were confirmed

“I’ll tell you what, if it wasn’t for my left hip right now, there’d be no pain,” said Dennis. “Once I get my other hip done, I’ll be giving the grandkids a headstart! They’ll be chasing me.”

when the imaging results showed almost no cartilage left in Dennis’s hips. Within two weeks, Dennis was scheduled for his first of two hip procedures.

Dennis is looking forward to getting back to his regular activities, from visiting his kids and many grandkids, to working in his fields.

“Dennis is very vibrant and motivated,” said orthopedic care coordinator Morgan Draeger, RN. “After going through our total hip education with him, his first question was, ‘How soon can I get back on my tractor after surgery?’ He’s determined to get back to the things he enjoys. Being able to improve patients’ quality of life and get them back to doing the things they love is the best part of our job.”

After giving himself time to recover from his first procedure, he was eager to schedule his second.

“Usually you can’t say you’re looking forward to surgery, but I’m actually looking forward to getting the other one done,” said Dennis. “Now I know what to expect. I know if it goes like the first procedure, I won’t even need my cane afterward.”

Dennis didn’t expect recovery to be effortless, but he was surprised by how quickly things improved.

“There’s always a little pain while recovering, but nothing compared to what I went through before surgery. It was noticeably different right away. You can say that for sure!” said Dennis. “I’ll put it to you this way – I’d recommend getting surgery instead of suffering from the pain, because the pain ain’t worth it. I told my daughter this is the best I’ve felt in 20 years, and that’s no lie.”

Patients like Dennis meet with team members including Morgan Draeger, RN, prior to their surgery to answer any questions and to set them up for a successful surgery.

Hip to New Technology:

Exceptional Care with Every Step

For Dennis, it wasn’t just the new technology that stood out – it was the people behind it.

“They’re a good bunch,” said Dennis. “Very good people. I’d recommend them any time of the day!”

From the first consultation to each step of his hip replacement, Dennis felt confident in the plan and in the people guiding him, making the journey smoother than he expected. Our team provides a joint education teaching session, during which patients meet with a physical therapist, a same day surgery nurse, and a social worker to help our patients understand their upcoming procedure, ask any questions they may have, and to set them up for a more successful surgery and recovery.

“We are truly committed to personcentered care, driven by best practices,”

said Morgan. “We’re all part of a team to make sure their surgery and recovery process is successful, so they can do the things they enjoy with less chronic pain and increased mobility. Adding the VELYS robot is an example of how we’re enhancing personalized care – the system allows us to make more precise incisions specific to our patients’ unique anatomy.”

Between bonding over his shared birthday with a member of his surgical team, to the excellent care provided by our anesthesia team that offered him relief, Dennis was so pleased with his experience that he decided to bring in candy for our team as a thank you.

“Everybody is friendly,” said Dennis. “All I can tell you is, they’re all good people –exceptional. I can’t complain about the care! I really can’t. I feel fortunate.”

Dennis’s experience highlights more than just advanced technology – his story is a reminder that addressing joint pain sooner rather than later can have a deep

impact on daily life, mobility, and overall well-being.

“It’s common for patients to wait longer than they should,” said Dr. Copple. “But the sooner we address joint pain, the sooner our patients can return to living comfortable and confidently.”

Dennis agrees the sooner, the better.

“I’ll tell you right straight – don’t put it off,” said Dennis. “I never knew I could feel so good. There’s nothing to be afraid of. It’s just that simple.”

If joint pain is keeping you from the activities you love, reach out to our team at 320-864-7816. We’re here to help you move comfortably again.

Matthew Copple, DO, FAAOS, and Terese Haasken, MPAS, PA-C, see patients undergoing total hip and knee procedures using our new VELYS robotic-assisted system.

Beyond The Scalpel.

Most patients only see a small part of their surgical experience, but behind the scenes, there’s a highlycoordinated environment designed entirely around their safety and comfort. Inside the operating room, a unique blend of cutting-edge technology, teamwork, and thoughtful details work together in perfect rhythm to create a safe, seamless experience for our patients. Scrub in and take a step into the operating room with us – below is a snapshot of the expertise and care that shapes every procedure.

68 – 75°F is the temperature we typically keep the operating room at, to reduce the risk of infection and ensure equipment functions optimally.

Music can be part of the experience. If a patient is awake for their procedure, they can choose what they’d like to listen to!

Safety checks are performed in multiple layers for advanced preparation, sterilization verification, and safety timeouts to create the safest possible environment.

759 times a year Tru-D SmartUVC system used powerful ultraviolet light to destroy bacteria, viruses, and other harmful pathogens in our operating rooms, creating a cleaner, safer environment for our patients.

37,372 pounds of laundry done for our surgical department each year.

Keeping cool while wearing an orthopedic surgical helmet. A built-in fan keeps our team cool while also providing a protective barrier and sterile environment.

806 endoscopy procedures each year.

13 times a pediatric patient rode our batterypowered toy truck to the operating room, as a way to calm their nerves before surgery and to make the experience fun.

50 warm blankets provided to patients each day, to keep them comfortable during their surgical experience.

Vein ablations is the procedure people are most surprised to learn we offer.

4-6 surgery team members present for each surgical procedure.

1,084 surgical procedures each year.

3 most common procedures: colonoscopies, upper endoscopies (EGD), and pain injections.

10 different types of anesthesia blocks we can offer patients, making surgery safer, smoother, and more comfortable.

83,228 gloves our surgery team uses each year.

1,042 pain procedures performed each year.

Our patients’ most consistent feedback after surgery: They felt like they were cared for by family.

The VELYS robotic-assisted system can be used during total hip and knee replacement procedures, helping improve patient outcomes.

Precision Meets Patient Care

Every hip and knee is unique – as is every patient’s journey. That’s why we’re bringing a new level of precision and personalization to hip and knee procedures with our advanced joint replacement technology, the VELYS robotic-assisted system.

VELYS uses cameras and sensors to create a real-time 3D map of the joint, allowing surgeons to make highly accurate bone cuts and position implants based on each patient’s unique anatomy. The system provides real-time measurements and guidance throughout the procedure, continuously tailoring the procedure specifically to the patient. While the VELYS system offers insights for real-time decision making, it does not move or operate on its own, allowing our surgeons to remain in full control of the procedure.

A New Level Of Precision.

“VELYS is a robotic-assisted system that helps your surgeon perform joint replacements with extra precision,” said Director of Surgical Services Stephanie Halverson. “It’s comparable to using a GPS instead of a paper map. In this circumstance, the surgeon is still in control, but with much more precise guidance. The VELYS system tells the surgeon the exact gap, tension, and angle of the joint before, during, and after any cut is made, ensuring the best possible outcome for the patient.”

Patients may experience reduced pain, faster recovery, improved range

The VELYS system offers surgeons real-time measurements to make highly accurate bone cuts and to position implants based on each patient's unique anatomy.

of motion, and longer-lasting implants through procedures that utilize the VELYS system. In some cases, it can also reduce the need for preoperative CT scans or MRIs, making the process more efficient from start to finish.

“It’s exciting to bring this type of advanced technology to our community,” said orthopedic surgeon Matthew Copple, DO, FAAOS

Bringing VELYS to GRH expands access to advanced joint replacement care. By pairing innovative technology with the expertise of our skilled surgery team,

we’re able to enhance local care. Without having to travel far from home, patients can receive a higher level of care from familiar faces and the support systems that matter most. It’s another step forward to make advanced care more accessible, keeping our patients at the center of everything we do.

Hear from Dennis, whose recent hip replacement procedure utilized the VELYS system, on page 14.

To learn more about orthopedic care at GRH, call us at 320-864-7816 or visit: glencoehealth.org/orthopedics

“Patients can feel confident knowing we’re using the best tools to support the best possible outcome,” said orthopedic surgeon Matthew Copple,

DO, FAAOS.

THE OF THERAPY

For Eileen Busse, her hyperbaric oxygen therapy journey began after amputation, when a wound on her left leg didn’t improve despite months of care at home. With a diagnosis of chronic refractory osteomyelitis, Eileen became a candidate for hyperbaric oxygen therapy.

“I was nervous going in for the first time, but they always helped me feel at ease,” said Eileen. “Once I got into the chamber, my nerves calmed and I knew I would be ok.”

After completing 49 treatments, her infection resolved and her wound showed significant improvement.

Throughout her treatment, Eileen returned regularly for wound care sessions, getting to know the team and becoming more comfortable with the process each day. Over time, that experience became more than just treatment, building a relationship based on trust and care as she got to know the team supporting her.

“I got used to seeing staff in the Wound Center every day,” said Eileen. “After my treatment ended, if I had an appointment in another department, I’d stop in to the Wound Center just to say hi. You get to know them, talk with them about your families, and you really miss them once your treatment ends. It’s just a great bunch here.”

Not only did Eileen often stop by to catch up, she’d frequently bring in baked goods to share with the Wound Center staff.

“They treat me, so I treat them,” said Eileen.

Patients like Eileen undergo HBO therapy several times per week to speed up and support the healing process.

is for Accelerated Healing

Hyperbaric oxygen (HBO) therapy helps wounds heal faster by increasing air pressure inside a specialized chamber, allowing patients to breathe a higher level of oxygen than usual. This oxygen is carried through the bloodstream to areas with poor circulation, helping reduce inflammation and promote healing.

“Hyperbaric oxygen therapy supports wound healing, fights infection, and helps the body repair damaged tissue by delivering high levels of oxygen to areas that need it most,” said Wound Center RN Case Manager, Jamie Yurek, BSN, RN

is for Bariatric Chambers

Patients receive treatment in a bariatric hyperbaric chamber, designed with extra space for our patients’ comfort. The clear design allows patients to see outside the chamber during treatment, helping reduce feelings of being closed in. While in the bariatric chambers for treatment, patients can relax, watch TV, listen to music, or even sleep during the approximately two-hour session, while a technician always remains nearby and available.

“Bariatric chambers aren’t available at every Wound Center, but we chose to offer them so we can safely care for patients who cannot be treated in standard chambers, while also providing a more spacious environment that helps reduce discomfort or feelings of claustrophobia,” said Wound Center Director Ashley Cohrs, MSN, RN

is for Consistent Care

Because healing takes time, consistency is an important part of therapy. Most treatment plans include multiple sessions each week over the course of several weeks, allowing patients to build on progress from one session to the next, while our team monitors healing and supports patients through their journey. This steady approach helps wounds respond more effectively to treatment.

“HBO therapy is not a one-and-done treatment,” said Jamie. “It’s more like a course of medication. Patients often need 20, 30, or more treatments, and consistency plays a key role in how effective therapy is.”

Care from A to Z

At GRH, hyperbaric oxygen therapy is not just an advanced treatment option – it’s a way we can support patients throughout every step of the healing process. With a focus on comfort, connection, and care, our patients can feel confident they’re not facing their recovery alone.

To learn more about HBO therapy, visit: glencoehealth.org/hyperbaric-oxygen-therapy

Our hyperbaric oxygen therapy chambers offer patients the ability to heal faster with a higher level of oxygen.

Supporting the next generation of Healthcare Professionals

We’re here for health – the health of our patients and residents, and the health of our community.

This includes supporting immediate needs and opportunities at Glencoe Regional Health, such as renovation and expansion projects, state-of-the-art equipment, and new programs. It also means we’re looking ahead to the future and the people we’ll need to provide care for in our community.

That’s why Glencoe Regional Health Foundation started its scholarship program in 2001. Since then, we’ve invested over $1 million in the education of 443 local students pursuing healthcare careers.

Many of our recipients share that it’s not only about the financial support – it’s the message behind that financial support. The message that we believe in them and their big dreams.

Learn more at glencoehealth.org/scholarships

“Your support is changing lives, including mine, by making education more accessible and allowing me to follow my dreams. Now I can focus on my studies and pursue a career in healthcare knowing I have support from my community. I hope to honor your faith in me by working hard and giving back to my community in the future.”

Odalyss Vega

Multi-year Sanken-Hatz scholarship recipient from Glencoe pursuing a career in sonography.

Read inspiring words from 2026 scholarship recipients at facebook.com/grhfoundation

Congratulations To Our 2026 Recipients!

CARVER FAMILY SCHOLARSHIP

Created in memory of Carol Carver, this award supports one student each year from the Glencoe-Silver Lake School District with an interest in working in a rural healthcare setting. The student receives a $2,500 scholarship award during the 2026-2027 academic year.

Mariah Wendolek, a student attending South Central College and pursuing dental assisting.

MARILYN UELAND MEMORIAL SCHOLARSHIP

Created in memory of Marilyn Ueland, this award supports one student each year from the GSL, Lester Prairie, or Central NYA school districts, with preference given to a current employee of Glencoe Regional Health working to elevate their career. The student receives a $2,500 scholarship award during the 2026-2027 academic year.

Jenna Trippel, a Registered Nursing Assistant at GlenFields Living with Care and student attending North Dakota State University pursuing nursing.

SANKEN-HATZ SCHOLARSHIP PROGRAM

Created in memory of Carl Sanken and Don Hatz, these awards support students from the Glencoe Regional Health service area. These students receive a $1,000 scholarship award during the 2026-2027 academic year.

HIGH SCHOOL SENIORS / FIRST-YEAR STUDENTS

Buffalo LakeHector-Stewart High School

Callie Hable

Sadie Kirtz

Howard LakeWaverly-Winsted High School

Elizabeth Fasching

Verenice Figueroa

Central NYA High School

Kiera Eischens

Josie Kamps

Lester Prairie High School

Kira Heimerl

UNDERGRADUATE STUDENTS

Emma Anderson

Calla Becker

Brooklyn Christianson

Mariah Gutknecht

McKenna Hallaway

Maryn Halverson

Ella Harms

Ava Heimerl

Callie Klabunde

Quinton MacMullan

GRADUATE STUDENTS

Riley Butcher

Leah Nemec

Kennedy Pexa

Brittney Richter

Glencoe-Silver Lake High School

Mikayla Schmitt

Help Us Support

More Students

During this scholarship cycle, we received a record 108 applications and were able to support 30 students. With your generosity, you can prepare our community for the future.

Gifts of all sizes can be made to our Sanken-Hatz Scholarship Program, while an annual gift of $2,500 or more can create a scholarship named for you, your family, or a loved one. Gifts to Glencoe Regional Health Foundation are tax deductible.

Join us in building the workforce that will care for our community into the future!

Visit glencoehealth.org/donate Scan this QR code to give online.

Isabella Pedersen

Daniel Roiger

Gracie St John

Odalyss Vega

Liz Cheney, CFRE Foundation Director

Liz.Cheney@glencoehealth.org 320-864-7065

Samuel Stresemann

Connor Sturges

Investing with Rural in Mind

Like toothpaste and dental floss, Richard “Dick” and Carol Carver were a perfect match. They met at the University of Iowa, where Carol was discovering a passion for dental hygiene and Dick was pursuing a Doctor of Dental Surgery.

They married in 1959 and spent their life together in Glencoe, establishing a successful dental practice. Carol was even given the nickname “Tooth Lady” because of Dental Health Week presentations she provided in the elementary schools.

Dick and Carol were married 65 years and had three children together: Cindy, Brad, and Brent.

Dick also served on Glencoe Regional Health’s Board of Directors in the 1970s. He recalls that the main focus for board members at that time was provider recruitment.

“It wasn’t easy to recruit providers from metro areas to work in Glencoe. We realized that starting with people who had a connection to rural areas was often more effective because they were already familiar with the advantages of our smaller communities,” shared Dick.

It’s that experience, along with the loss of his wife in 2024, that led to the creation of the Carver Family Scholarship at Glencoe Regional Health Foundation. The scholarship supports a

student from the Glencoe-Silver Lake (GSL) school district interested in working in a rural healthcare setting.

Dick was intentional when he established the criteria for the award. He wanted to give back to the community that helped build their dental practice, and he hoped to help rural healthcare facilities recruit a variety of healthcare professionals in the future.

“Investing in students from our community helps ensure Glencoe Regional Health can attract the workforce it will need to care for our community, and I want to help ensure others can receive the same compassionate care that Carol received in GlenFields,” Dick said.

The first recipient of the Carver Family Scholarship was Calla Becker in 2025. The 2026 recipient is Mariah Wendolek, who is pursuing a career in dentistry.

Looking back and Paying it Forward

Early in his teaching career, Lowell Ueland helped his fellow teachers receive tuition support from the school district for their continued education. He saw the difference it made for his colleagues.

Fast forward to today and Lowell’s granddaughter holds a Doctor of Nursing Practice, after starting in entry-level nursing. Her journey was possible thanks, in part, to financial support from a former employer. He saw the difference it made for his family.

It’s why he cares so much about scholarships.

“They open doors for people who want to reach their full potential and improve their lives,” Lowell reflected.

For 40 years, Mr. Ueland spent his days with students. He taught 3,500 students history and social studies at Glencoe Public School, now the Glencoe-Silver Lake school district. He and his wife, Marilyn, raised their children, Lynne and Dennis, in Glencoe, where it’s not uncommon for Lowell to run into former students today. Some of them, now with their own grandchildren, still call him Mr. Ueland.

Lowell and Marilyn shared the belief that our future is shaped

by actions today, and we all have a role to play. The two shared 68 years of marriage before Marilyn’s passing in 2025.

For Lowell, losing his lifelong partner has prompted reflection of what matters most.

“There isn’t a way to take it with me when I pass away,” he said.

He’s paying it forward with Glencoe Regional Health Foundation to help local students and our employees achieve their full potential. Lowell established the Marilyn Ueland Memorial Scholarship to support a student from our area, with a preference for a current employee of Glencoe Regional Health. The 2026 award is the first one, awarded to Jenna Trippel, who is pursuing a nursing degree.