Meetings SA May/June 2013

meetings • incentives • conferences • exhibitions

SA

ConCept G

ANYTHING YOU CAN IMAGINE Fabulous corporate gifts

The Oyster Box,

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T h e z e s t o f Z i m b a b we

We eh have an any yth anything is posssi possible attitude.

M Marketing Ma and facilities manager, fa Ricky da Costa R

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IN I THE

HOT SEAT H

R40.00 (VAT incl)

www.saconference.co.za

ISSUE 49 May/June 2013

C O N T E N T S

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On the cover

CONCEPT G EXHIBITIONS & EVENTS is a specialist exhibition stand and event contractor offering a full turnkey design, construct and realise exhibition and event service worldwide.

08 0 8

IN THE HOT HO SEAT

in this issue Africa Rising Zimbabwe Where business oppor tunities await

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Meeting Places Spotlight on Champagne Spor ts Resor t & Pumula Beach Hotel – The best of both worlds

12 19

Regional Focus KwaZulu-Natal uncovered The Westin Cape Town The lap of luxury in the centre of the Mother City

24 26 32

Venue Focus Coastal and outdoor venues explored The Oyster Box Umhlanga’s gem

“All I can say for now is: Watch this space!”

Tshwane Events Centre’s marketing and facilities manager, Ricky da Costa

Event Management Event Showcase Johannesburg Expo Centre: The Rand Show, Automechanika and more

14 34

Entertainment Focus The industry’s hot shots Corporate gifts & Promotional items What you should be giving and getting right now

40

In the Know 24

The beauty of business

MICE Speak What does ‘accreditation’ actually mean?

46

Columnist of the Month The brilliant Robin Banks talks leadership

48

Compex Column Nigel Walker explains why creating value is so impor tant

49

AIPC Column Technology’s widespread impact, according to Pieter Idenburg EXSA Column Grooming young professionals

50 51

Reward & Develop USB Speaker’s Corner Geoff Ramm’s ‘OMG! Are you

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The best coastal venues

marketing me?’

52

Regulars Ed’s Letter

3 44 54 56

Product News Coming Up & Looking Back Events

CONTRIBUTORS

34 4

Let us entertain ertain you

Carla Rossouw wrote the coastal and outdoor venue feature as well as the entertainment feature this month.

Helen Brewer CMP is the director of the MICE Academy and co-owns Conpromark Consultants.

Robin Banks is our columnist of the month and is a leading authority on the subject of mind power and personal mastery.

Pieter Idenburg is group CEO of the Abu Dhabi National Exhibition Centre and a member of AIPC.

MEETINGS SA | MAY/JUN 2013

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CAPE TOWN’S EXTRAORDINARY CONFERENCE & CONVENTION HOTEL

African Pride Crystal Towers Hotel and Convention Centre is one of the leading and sophisticated conference venues in Cape Town.

Perfectly located and easily accessible, a mere 15 minutes from Cape Town International Airport, Cape Town CBD and the V&A Waterfront.

The hotel has been designed with the exacting business traveller and conference delegate in mind with 8 executive boardrooms and a large multi-use convention centre that seats up to 350 delegates, the venue lends itself to meetings, motivational conferences, product launches and social gatherings of all sizes.

All venues have state of the art audio visual systems including data projectors, LCD Screens, DVD players as well as electronic drop down «À iVÌ ÃVÀii Ã Ì «À Û `i Ì >Ì iÛi v V v ÀÌ > ` ivw V i VÞ Ü Ì Þ ÕÀ V viÀi Vi ÃiÌÌ }° / i Û>À iÌÞ v iiÌ } À à > ` >À}i V Ûi Ì Ã«>ViÃ Ü Ì Ì i Ìi > Üà }Ài>ÌiÀ y iÝ L ÌÞ Ì ÃÌ > À> }i v ` vviÀi Ì iÛi Ìà > ` LÀi> >Ü>Þ }À իð À V V Ì> «>ÀÌ ià > ` product launches the internal street is ideally suited as it can accommodate up to 400 people within the internal street and adjacent public areas.

7 Þ V Ãi > À` >ÀÞ Ìi Ü i Þ Õ V> V Ãi > iÝÌÀ> À` >ÀÞ i° "ÕÀ V viÀi Vi / Ƃ Ü >Ãà ÃÌ > ` }Õ `i Þ Õ Ì > i Þ ÕÀ iÛi Ì Ã much more than just a conference – but an extraordinary and memorable experience. “/ i iÛi v «À viÃà > à > ` ÃiÀÛ Vi Ü>à ÕÌ v Ì Ã Ü À ` > ` Ü Õ ` `iw Ìi Þ ÀiV i ` Ì Ã Ûi Õi Ì `i i}>Ìià vÕÌÕÀi” – quote from a leading South African company.

LIVE THE CRYSTAL LIFE

African Pride Crystal Towers Hotel & Spa, Corner Century Boulevard and Rialto Road, Century City, Cape Town 7441, South Africa Tel: +27 (0) 21 525 3888 | Fax: +27 (0) 21 525 3889 | Email: conferencing@crystaltowershotel.com | africanpridehotels.com/crystaltowers

PHDS 27225/13

ED’S LETTER

meetings • incentives • conferences • exhibitions

SA

Publisher Elizabeth Shorten Editor Julia Mafcher julia@3smedia.co.za • +27 (0)11 233 2634 Head of design Frédérick Danton Senior designer Hayley Mendelow Designer Kirsty Galloway Chief sub-editor Claire Nozaïc Sub-editor Patience Gumbo Production manager Antois-Leigh Botma Production coordinator Jacqueline Modise Financial manager Andrew Lobban Administration Tonya Hebenton Distribution manager Nomsa Masina Distribution coordinator Asha Pursotham Marketing and online manager Martin Hiller Advertising sales Caroline Martin +27 (0)11 454 6051/2 • +27 (0)72 235 5725 caroline@pinpoint.co.za

Maryna Parsons +27 (0)84 627 4441 maryna@pinpoint.co.za

MEETINGS SA May/Jun 2013 © Copyright.

All rights reserved 2013

No. 4, 5th Avenue, Rivonia, Johannesburg PO Box 92026, Norwood 2117, South Africa Tel: +27 (0)11 233 2600 • Fax: +27 (0)11 234 7274/75 www.3smedia.co.za Annual subscription: R290.00 (incl. VAT) subs@3smedia.co.za ISSN 1684-9264 NOTICE OF RIGHTS Meetings SA is published bi-monthly by 3S Media. This publication, its form and contents vests in 3S Media. All rights reserved. No part of this book, including cover and interior designs, may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording or by any information storage and retrieval system, without permission in writing from the publisher, nor be otherwise circulated in any form of binding or cover other than that in which it is published and without a similar condition being imposed on the subsequent purchaser.

While every precaution has been taken in the preparation and compilation of this publication, the publisher assumes no responsibility for errors, omissions, completeness or accuracy of its contents, or for damages resulting from the use of the information contained herein. While every effort has been taken to ensure that no copyright or copyright issues is/ are infringed, 3S Media, its directors, publisher, officers and employees cannot be held responsible and consequently disclaim any liability for any loss, liability damage, direct or consequential of whatsoever nature and howsoever arising.

In each issue, Meetings SA offers advertisers the opportunity to promote their company’s products and services to an appropriate audience by booking the prime position of the front cover, which includes a two-page feature article. The magazine offers advertisers an ideal platform to ensure maximum exposure for their brand.

Please call Caroline Martin on +27 (0)11 454 6051/2 or email caroline@pinpoint.co.za to secure your booking.

Full steam ahead e’ve entered one of the busiest times of the year for the business tourism and MICE industries, with four big conferences and exhibitions in three months. These are: Tourism Indaba at the Durban ICC in May, Markex Gauteng at the Sandton Convention Centre in June, IFES Cape Town 2013 at the CTICC also in June and the SAACI annual conference at Port Elizabeth’s Boardwalk Convention Centre in July. We’ll be at all four, so I’m looking forward to some great networking opportunities.

In other exciting news, President Jacob Zuma announced the annual tourism statistics in the Mother City recently. Last year, 9 188 368 tourists visited the country – up 10% from Aboard 8 339 354 in 2011. This is more than double the the MSC Sinfonia global tourist growth of 4%. “This phenomenal ship tourism growth is evidence that we’re successfully setting ourselves apart in a competitive marketplace and that South Africa’s reputation as a friendly, welcoming, inspiring and unique tourism destination continues to grow,” Zuma said.

This encouraging progress, coupled with the 200 proposed conferences in the next five years, is fabulous news for our industry.

Now for some fantastic news a little closer to home, I’m delighted to announce the relaunch of our SA Conference website (www.saconference.co.za). It’s user-friendly, image driven and on top of industry news. Take a look for yourself; I’d love to hear some of your feedback. I’d just like to thank the entire team that worked many hours to put the new website together; you’ve done an amazing job.

Moving onto this issue, I take a closer look into the Zimbabwe business tourism industry, explore KwaZulu-Natal’s world-class conference venues and find out what corporate gifts are ‘in’ right now.

Enjo En joyy an and d ke keep ep war arm m, I hav avee a fe feel elin ing g it it’ss goi oing ng to be a chi hillllyy fe few w mo mont nths hs.

Tillll nex Ti extt ti time me, yo your urss in in bu bus usiines inesss tour touriism ism

Pick of the month DON’T MISS the Body Worlds & The Cycle of Life on currently at the Sci-Bono exhibition ery Centre in Newtown Discovery une. The first anatomical till 30 June. on of its kind to display exhibition man bodies, it brings real human a new dimension to the term edutainment – the act of learning through a medium that both educates and entertains. With 36 million visitors worldwide, the specimens on display are real and preserved through plastination.

Visitors will learn about the cycle of life from conception to old age.

Perhaps too gory for some, but definitely worth it.

www.bodyworlds.co.za

MEETINGS SA | MAY/JUN 2013

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C O V E R S T O R Y • C o n C e p t G E x h i b i t i o n s a n d E v e n t s • BY GILL GIBBS

Doing it with When it comes to exquisite, creative and stop-in-yourtracks exhibition and event stands, ConCept G Exhibitions and d Events E ventts is is on top of its game.

From hosting...

...To networking

The bee's knees The power of the brand

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MEETINGS SA | MAY/JUN 2013

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he Oxford Dictionary definition of ‘panache’ (noun) means flamboyant, confidence of style or manner and the origins of the word are French and Italian for feather or plume. The word has also been associated with verve, style and flair and action.

To be flamboyant means to be elaborate, ornate, richly coloured and resplendent. It can also be described as intent to be noticed.

With respect to architecture, it relates to wavy lines and flame-like forms that were prevalent in 15th and 16th century French Gothic architecture. Architecture, even if in relation to temporary structures, has a strong foothold in the exhibition industry and many influences are taken from architecture in order to achieve good design.

Some of our current industry trends have contemporary architectural nuances and these aspects are also appearing in the form of themes in certain up-and-coming events. The trends are focused toward the future, leading to evolution in design.

Panache is often explained as a ‘sense of showmanship’ – how

COVER STORY

Panache The brand inspires shape and form

Texture and angles

else can we aptly describe the exhibition and event industry? There are those distinct few that perform with great panache, leaving a memorable footprint in the industry, those that are eager to explore new trends and take the necessary risks in order to achieve the first and lasting impression, to be noticed.

Panache is also described as finesse: impressive delicacy and skill.

ConCept G Exhibitions and Events has become an established name in the exhibition industry in a relatively short time span. It is known for its dedicated hands-on service, attention to detail and quality, and conveying value and consistency with each project it undertakes. Creativity and imagination are the essence of the company with each brand represented in a contemporary, professional and unique style, adding to the value and reputation of the exhibiting client.

In life, it’s more often than not about the approach. Each project at ConCept G is approached with unparalleled commitment and support, providing proficient hands-on service and advice from the discussion phases through to planning and project management,

that sustains us and draws us into the industry where we continue striving for the Unique and best ‘show’. welcoming The challenges are vast and we love what we do with a passion that’s indescribable. The industry runs through our veins – it’s said that if you don’t feel this, then the industry isn’t for you.

With all this passion and commitment, ConCept G has and continues to expand, keeping up with the increasing demands and event complexities of an industry Creativity and that’s constantly imagination are evolving. Kya Sand the essence of remains the heart the company of ConCept G, with new and larger contributing to the overall event and ensuring premises that provide the required increased successful project realisation. The company space for more effective operations, ensuring expresses innovation and flexibility through its continued successful project realisation. conceptualisation and designs, breathing new Unequivocal commitment and quality is life into each project and embracing the full paramount to the name that is ConCept G. possibilities while showcasing its commitment Furthermore, the acquisition of the to business and passion for its product expanded premises not only allows for an and industry. increased base for operations, but also When asked what makes for a successful the opportunity for job creation – calling project, Andrew Gibbs, MD, ConCept G dedicated ‘stage hands’ to action.

Exhibitions and Events says: “Excellent planning We’re extremely proud to announce the leads to successful realisation.” appointment of our new design manager, who In many ways our industry is similar to a is well known in the industry and unchallenged show, where planning and preparation is crucial in skill and creativity. Her innovation and to a professional and riveting outcome. The attention to detail is impeccable and exhibition stand is the ‘stage set’; the crew distinguishes her from the rest, ensuring that put the structure together are the 'stage a perfect fit in her new home and family hands', with the appointed 'stage manager' at ConCept G. This appointment increases overseeing the preparation, procedures and our potential and valuable opportunities to finished product from cradle to grave. showcase fresh, forward-thinking and a unique The exhibitor is the actor and once the approach with regards to image and branding curtain is raised the show must go on and aspects of design excellence, realising all the dedicated and hands-on attention to contemporary and invigorating concepts. detail makes an impactful ‘stage set’ for the Just doing it… with panache. audience to enjoy and appreciate. Therein www.conceptg.co.za lies the reward and this is the very essence

MEETINGS SA | MAY/JUN 2013

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A F R I C A R I S I N G • Zimbabwe

Walking on sunshine Our beautiful, sometimes controversial, neighbour is slowly but surely coming out of the darkness, and with that comes vast opportunities in the business and leisure tourism industries. Meetings SA takes a closer look.

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o quote the Zimbabwe Tourism Authority: “Zimbabwe is a song, which, once heard, is never forgotten; a mood to suit the needs of any soul, any time; a spell that binds all those who know her. Her voice brings forth many melodies.”

Welcome to Zimbabwe, a land rich in diversity ranging from lowlying semi-desert to lush highlands strewn with forests and lakes. It is Victoria Falls is one of the seven natural wonders of the world

The country is breathtaking

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MEETINGS SA | MAY/JUN 2013

situated on a high plateau in Southern Africa and covers 390 245 km.

Its beauty... well that’s unsurpassed. The country is home to, and most famous for, one of the Seven Wonders of the World, the majestic Victoria Falls. Locally known as ‘Mosi-oa-Tunya’, meaning ‘the smoke that thunders’, this powerful natural phenomenon will take your breath away. Zimbabwe most certainly is an incentive destination. But, what about business tourism?

Elephant Hills Resort, part of the African Sun group, is ideally located close to the Victoria Falls, with the Victoria Falls National Park bordering the front of the resort, resulting in lots of wild animals often grazing the lawns – a spectacular sight to see.

The resort’s conferencing facilities are contemporary and cutting edge. There are eight conference rooms that can take up to 500 delegates. The Vast Kalala room has been the venue for many top events such as the Sunshine Tour Golf Tournament and Super Model International. The room can hold high-volume seating plans and has a great expansive stage in front. Its high ceilings, lavish carpets and soft lighting gives the room The country is a charming ambience. For those looking for home to one of the more intimate or smaller meetings, the resort Seven Wonders of has several cosier boardrooms set away from the World the main conferencing venue. The food at the resort is delectable and the chefs truly go out of their way to make your dining experience the best one possible.

Dishes range from traditional to Western style. The Kasibi Terrace restaurant caters for those looking for a relaxed, informal dinner and the poolside bar is perfect for summer sundowners.

Slap bang in the centre of it all, in the capital Harare, is where you’ll find the well-known Rainbow Towers Hotel & Conference Centre. Adjacent to the Harare International Conference Centre, the five-star hotel accommodates guests in 304 en-suite rooms and 67

A F R I C A R I S I N G • Zimbabwe Golf and fishing are relaxing options at Elephant Hills Resort

Enjoy a bird's eye view of Namibia

Usef Us efull contact eful ta act cs Towers rooms. When time is tight, as it usually is on an in and out conference trip, the same-day laundry and valet service offered at the hotel is a life saver.

The Harare International Conference Centre next door is undoubtedly one of the largest and best-equipped in Southern Africa. The auditorium can hold 4 500 delegates comfortably and can be partitioned into four smaller halls, each individually sound proofed. As Africa is a multilingual continent with many internationals frequently arriving on our shores, the conference facilities at the Rainbow Hotel offer simultaneous interpretation services for 11 languages. Full secretarial services of the business centre will ensure the conference runs smoothly.

What better place to build a hotel than at Zimbabwe’s busiest gateway, Beitbridge? The Beitbridge Express Hotel opened in the border town in 1998 and is a convenient and moderately priced stopover for business travellers. Deliberately positioned as a minimum service hotel with fast, efficient check-in and check-out procedures, its 104 rooms are equipped with a shower, hairdryer and of course modem connections for the all-important laptop.

Its Mahosi Meeting Room for up to 15 people and Venda Conference Room for up to 150 are put to regular use by business people from both Zimbabwe and South Africa. Conscious of the high fuel prices, instead of holding meetings in either Harare or Johannesburg, they’ll meet half way in Beitbridge.

Zimbabwe Tourism Authority www.zimbabwetourism.net Elephant Hills Resort www.elephant-hills-hotel.com The Rainbow Towers Hotel & Conference Centre www.therainbowtowershotel.com Beitbridge Express Hotel www.africansunhotels.com The Victoria Falls Hotel www.victoria falls hotels.net www.victoria-falls-hotels.net

For something more traditional, you can stay at the Victoria Falls Hotel, popularly known as ‘the grand old lady of the falls’. The hotel is situated in the Victoria Falls National Park, a world heritage site, and is a member of the exclusive Leading Hotels of the

World group.

The Edwardian-style five-star hotel, built in 1904, was recently redecorated and refurbished, and now combines old-world charm with modern conveniences. World-class service, and food and beverage choice and preparation second to none, make the hotel a magnet for international and local visitors alike.

The opulent Livingstone Room for fine dining and dancing, the Jungle Junction with its famous breakfast and dinner buffets, as well as entertainment in the evenings, offer a multitude of choices.

Stanley’s Terrace, with its clear view of the Victoria Falls Bridge that connects Zimbabwe and Zambia, is renowned for its delicious cocktails and afternoon teas. All venues are perfect for smaller meetings or team building activities.

We could spend hours, even days, writing about Zimbabwe, but we’d rather let you experience it for yourself. For a moment forget about the politics and enjoy what this incredible country has to offer.

The grand old lady of the falls

MEETINGS SA | MAY/JUN 2013

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I N T H E H O T S E A T • Ts h w a n e E v e n t s C e n t r e • B Y J U L I A M A F C H E R

Added value Anything is possible at Tshwane Events Centre

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MEETINGS SA | MAY/JUN 2013

IN THE HOT SEAT

Meetings SA chats to Tshwane Events Centre marketing and facilities manager Ricky da Costa about event industry challenges, some big transformations and the exciting year ahead.

T

shwane’s premier and most versatile venue, the Tshwane Events Centre, has the capacity and capability to host any national or international event – from 10 to 10 000 guests at a conference or gala evening to large-scale trade and consumer exhibitions.

Lastt ye ear wass a chaallen nging one fo or the MIICE and d busin ness tourism m indusstries..

How w did d the Tshwaane Eve entss overco ome those chaallen nges? We offer very competitive rates per square metre and also provide a full range of logistical and project planning services. In other words, we’re not just renting a venue, we’re offering a onestop shop for exhibitors and conference companies. In order to stay ahead of the curve we offer value propositions to clients such as a full turnkey

service. Little gestures that make the customer feel special don’t have to be expensive; the devil is in the detail.

Is th here enough off a focu us on the South h Afriican n eventts indu ustry?

If not, why? There could always be more focus on events. They’re a great medium for companies to showcase products, impart new ideas and promote new ways of thinking. Events tend to be viewed as expensive exercises that end up becoming a big party and nothing more. However, this isn’t the case. A little innovation and out-the-box thinking can breathe new life into an event.

I think companies still feel they could spend their marketing budget better elsewhere.

What is Tshwane Eve entss Centre e doin ng

to prom mote th he eve ents industryy? We’re trying to offer a value proposition to our products; an ‘anything is possible’ attitude for the client.

We aim to help the client move away from the old, stale ways of doing events and to be bold and do something unexpected.

This is a huge year for us with big transformations taking place that will certainly benefit our clientele. All I can say for now is: watch this space!

in 2013 3?

Where e would d you like to see e the e industry in n the nexxt five e yearrs?

• new events • new products launched here • more international flavour within events • become a sought A little innovation and after destination out-the-box thinking for internationals to can breathe new life hold conferences and into an event events.

In many ways these things their money and what have started to take place with they sp pend it on? For organisations like The African sure! We all have to watch our Bureau of Conferences. The bottom line, no matter what bottom line is we need to offer sector you’re in. a fresh perspective to host and pull off awesome events Doe es Tsh hwane e Even nts and conferences.

Do you u feel people e are stilll ho old ding back with

Cen ntre e have anythiing excitin ng in sto ore fo or us

www.tshwane-events.co.za

MEETINGS MEETINGS SA SA || MAR/APR MAY/JUN 2013

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SPOTLIGHT ON • Champagne Spor ts Resor t & Pumula Beach Hotel

For the thrill of it From team building along the South Coast to a conference at the foot of the Drakensberg, Pumula Beach Hotel and Champagne Sports Resort have everything to offer and more.

Play golf at the picturesque Champagne Sports Resort

Pumula Beach Hotel offers magnificent sea views

Both hotels cater to all your conferencing needs

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MEETINGS SA | MAY/JUN 2013

C

hampagne Sports Resort has been striving to be perfect for both work and play. ”This is a difficult balance to achieve; but following recent developments we believe we’ve created a truly unique destination catering for all guest requirements in an absolutely spectacular setting,” says James Macquet.

Champagne Sports Resort can now accommodate up to 750 delegates. “The 40 new hotel rooms and four new luxurious executive suites enables us to offer a total of 152 hotel rooms and 91 timeshare chalets, the majority of which have three bedrooms,” adds Macquet.

There are now 16 conference venues, including the state-of-the-art Buttress Centre with a floor space of 1 200 m2. The centre can seat up to 1 400 delegates, and banquets 950 guests at round tables. Other venues include the Sentinel Room, which seats up to 1 000 delegates; the Monks Cowl Centre, seating up to 550 delegates; the Summit Room, for up to 400 delegates and the more intimate venues ranging between 150 delegates down to the private boardrooms seating up to 20 people.

Conference equipment is top of the range and delegates have internet access in the hotel and conference venues, as well as access to the business centre opposite the delightful new coffee shop. “So, whether you’re wearing your golf cap or your thinking cap there’s no better place to find inspiration,” Macquet concludes.

Pumula Beach Hotel With stunning views of the Indian Ocean, Pumula Beach Hotel is situated, , in one of the best seaside locations on the South Coast.

Approximately an hour from the south of Durban and surrounded by indigenous coastal vegetation, it’s the ideal venue for relaxing, stress-free conferences.

Charming and intimate, the highest levels of personal service and excellent cuisine are provided. In addition to this, a selection of comfortable accommodation is available, including both family and double or twin rooms with sea or garden views.

Pumula Beach Hotel offers four conference venues, including the newly renovated Intshambili Conference room, which can seat up to 140 delegates and banquets up to 120 guests with all the latest equipment. Amewele 1 and Amewele 2 can seat 90 delegates respectively and mZumbe conference room seats up to 100 delegates.

Besides the obvious attractions of neverending golden beaches, protected swimming, rock pools, excellent fishing opportunities, the annual sardine run and dolphin and whale watching, there’s a sea-facing saltwater swimming and paddling pools, beach sand volleyball court, nine-hole adventure golf course, table tennis, trampolines, ladies bar, pub and a TV and games room. Nearby amenities include golf courses, tennis courts, deep-sea fishing charters, ocean safaris, hiking trails and much more. www.champagnesportsresort.com www.pumulabeachhotel.com

E V E N T S H O W C A S E • J E C • BY J U L I A M A F C H E R

Rewind, Fast forward

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MEETINGS SA | MAY/JUN 2013

Expectations, highligh highlights h and feedback The Rand Show 2013 was a great success, thanks to expert planning and hard work. As one show ends, another one begins. Craig Newman, JEC CEO, talks past, present and future.

A

Fun and games at the Rand Show

lot of thought went into the changing of the annual Rand Show and there are always challenges when transforming a long-standing event. Bold changes? Yes. But positive? Most definitely.

“We expected the show to be a high-impact event and are delighted to say it met all our expectations,” says Newman. “We believe that running for five days instead of 11, as in previous years, was certainly the right decision. The show was short, sharp and impactful. We added more content in half the number of days, ensuring this would be an unforgettable experience.”

One of the best ways to know if an event was successful or not is from the feedback; after all it’s the visitor's and consumer’s opinion that matters the most. “We’ve had very positive feedback from visitors and exhibitors. Some of the show’s new features, including Snow World

MEETINGS SA | MAY/JUN 2013

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E V E N T S H O W C A S E • JEC

The Naked Scientist at the Rand Show

So much to do at the Rand Show

DJ Fresh rocking the event

The Animal Kingdom

The activities are endless at the Rand Show

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MEETINGS SA | MAY/JUN 2013

and the Naked Scientist, were an instant hit with the crowds. Of course, the SANDF displays, Animal Kingdom and the Festival of Motoring are still firm favourites for most visitors. This event is unique and we pride ourselves on the fact that it caters for the under six year olds to the over 60s. We’ve always promised a great line-up and value for money, and this year was no different. Our exhibitors also appreciated the new format of the show as it provided them with an opportunity to make a great impact on visitors in the time that they were there,” Newman adds.

This year, the Rand Show saw over 150 000 visitors. “Pretty much the same as last year’s 11-day show,” says Newman. With a show of this magnitude it’s difficult to pinpoint one major attraction that stands out from the rest; however, “I firmly believe that our approach to ensure high-quality content with both the exhibition and entertainment made an enormous difference this year and added to the show’s success,” Newman confirms.

There’s no denying that the show needed a revival. “The Rand Show has become an iconic fixture on the annual Johannesburg calendar over the Easter weekend. We needed to make the event one that people wouldn’t forget.

I believe we’ve achieved that and once again elevated the status of this event,” says a confident Newman.

The Rand Show is, without a doubt, one of the biggest consumer events in the JEC portfolio and there are a number of factors that needed to be carefully planned and organised to ensure its success. That’s not to say the other events and shows require less attention to detail. “We believe that every event presents its own unique challenges and opportunities. Every show requires careful planning, research, hard work and dedication to ensure that our clients, exhibitors, visitors and other stakeholders are satisfied with the event,” says Newman.

Making sure everything runs smoothly is a combination of many months of careful planning, thorough communication with all stakeholders and suppliers, and having trusted relationships with these stakeholders as well.

Over the years, the JEC has built up a large portfolio of suppliers that ensure the success of its events. “One also can’t underestimate the role our employees play in bringing together each event. We have a loyal, dedicated and committed team,” Newman adds.

Next year, the JEC will once again put its focus towards adding new features, content and entertainment to the show, and building on past successes. “I believe we can always improve on our exhibition offering at the Rand

Show and create a better curated show floor,” says Newman.

Now onto Automechanika; this next big event on the JEC calendar takes place from 8 to 11 May. “Being a business to business exhibition, we believe that the visitor numbers won’t differ much from the last show; however, we do focus a lot more on the quality of the visitor. We aim to provide good quality buyers for all our exhibitors too,” he explains.

Automechanika Johannesburg runs on a twoyear cycle. From the moment the previous show is over, the team focuses its attention on increasing the number of international pavilions, as well as the quality of industry and local exhibitors. With Automechanika being a CONEX, another very important aspect of the planning is to ensure there is good content for the various conferences that run concurrently with the show.

According to Newman, a firm favourite on the exhibition calendar is the Johannesburg International Motor Show (JIMS), which takes place from 16 to 27 October this year.

The biennial business to consumer expo continues to draw large interest from the automotive industry worldwide, as well as high-quality consumers. JIMS is an excellent platform for the various vehicle manufacturers to showcase their new products, technologies and developments.

So, now that almost half the year has gone, how has it fared so far for the JEC? “We’ve had a phenomenal start to 2013. While it’s been clear that previously recessionary conditions have impacted the industry, it’s forced us to adapt, change and focus on strategy and innovation. These can only bring positive changes to the industry and encourage us to keep on our toes while we continue to deliver world-class events each time,” Newman concludes.

SAPS horse parade at the Rand Show

Local exhibitors at Automechanika

The deputy president, Kgalema Motlanthe, was one of the guests of honour at Automechanika People flock to JIMS

www.expocentre.co.za

LEAD SA having fun at the Rand Show

Automechanika

MEETINGS SA | MAY/JUN 2013

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R E G I O N A L F O C U S • K w a Z u l u - N a t a l • BY J U L I A M A F C H E R

The call of the Zulu Kingdom From the beautiful lush Midlands and the popular Dolphin Coast to the bustling Durban central, KwaZulu-Natal has an abundance of venues and activities for both business and leisure tourists to enjoy.

See a? ?

Bee a ch?

Bu u s inesss ? Yes please.

T

he gateway to Durban, King Shaka International Airport (KSIA), opened its doors in May 2010. Between 2011 and 2012, the airport welcomed over five million passengers, with the majority (over 4.8 million) being domestic passengers and over 200 000 international travellers. KSIA was awarded the prestigious title of third best airport in Africa for the Airport Service Quality by Airports Council International in 2011. The airport is fully equipped with an array of state-of-the-art trimmings, including fast food outlets and restaurants, clothing stores, health and beauty salons, banks and a post office – ideal for business travellers with a long connection flight wait.

A little bit on the rustic side The Durban ICC and the Hilton Durban are in close proximity to one another

The famous Midlands Meander, a self-drive route that covers an assortment of things to do and see, stretches from Pietermaritzburg to Mooi River. Lynette van der Merwe of The Lavender Co sums up the Midlands Meander perfectly: “We escaped the rat race to live our dream and it has been an incredible experience. Urban folk envy what we have and, in addition to wonderful memories, take home a little taste of our lifestyle in the products created by Meander members. It is the authentic country experience that has made the route so popular.”

Visitors to the area will experience an eclectic mix of arts and crafts, studios, galleries and restaurants. Outdoor and physical activities include fly fishing, mountain biking, golfing, canopy tours, horse riding, hiking and climbing. Beer drinkers will enjoy some of

MEETINGS SA | MAY/JUN 2013

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REGIONAL FOCUS • KwaZulu-Natal the local brews with intriguing names, such as atmosphere, while the efficient staff and Pie-eyed Possum. excellent facilities ensure that events are If there’s anything that’s uniquely symbolic organised with professionalism and finesse. of the uMngeni area, it’s undoubtedly the “At Oaklands, we firmly believe that magnificent waterfall in the centre of the good food is an essential part of any charming town of Howick – great for a staff countryside getaway experience. Indulge in incentive day trip. meals prepared by our expert staff, while Accommodation options in the Midlands you take in the stunning views and absorb Meander vary and while it’s still possible to the tranquil atmosphere,” says Natalie stay at one of the original Mietz from Oaklands old hotels, you can also Country Manor.

“T Take home ea spend the night in a tree Executive chef litttle e tastte off our house, surrounded by and doyenne of the liffes style e in the zebra in a nature reserve, kitchens Kathy Romerat a stylish upmarket Lee creates magic with prrod ducts crreateed by B&B, or chill out in the the superb versatility Mean nder memb bers” indigenous forest. Want of a qualified master a tea or lunch break with craftsman. She swears a difference? Then why not try one of the by a ‘Know the Farmer’ ethos, the keynote fabulously quaint restaurants, coffee shops of the uncompromising standards of her and cafes in the area? Enjoy a comforting culinary artistry and ‘slow cooked’ signature. cappuccino at the Truth Store and Café The Oaklands conference package while basking in the history and legacy of the includes full use of the conference venues inspirational Nelson Mandela. Chocolate Heaven and equipment, the service of the staff is a must visit. Indulge in its one-of-a-kind who handle all event administration, plus Chocolate Dippingz experience and for those accommodation, breakfast, morning tea, with a real sweet lunch, afternoon sh tooth you can wash tea and dinner. all the chocolate The down with real conference chocolatey room can hot chocolate. facilitate 30 Conveniently delegates, located midway while 11 single between guests or 21 d Johannesburg and sharing can opt Durban, Oaklands for overnight Country Manor accommodation. in the central Their purposeDrakensberg is built conference an ideal venue venue, the for conferences Acorn Centre, and functions. is a charming The rustic setting colonial style offers a unique building and refreshing overlooking Oaklands Country Manor is an exquisite team building venue

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REGIONAL FOCUS • KwaZulu-Natal

King Shaka International Airport is the gateway to KwaZulu-Natal

the nearby dams, polo field, horse paddocks and mountains. With all necessary facilities on-site, events at the Acorn Centre are simple to coordinate and pleasurable to attend.

Oaklands also offers a selection of activities, including: • ready steady ‘cook’ • ready steady ‘cocktail’ • white water rafting, rock climbing with ropes, and abseiling options • hiking up Nelson’s Kop. Tucked away in the KwaZulu-Natal Midlands, Granny Mouse Country House and Spa offers conference delegates the magic of a secluded country venue, with the convenience of bespoke conference packages.

Conferencing in the countryside has its own special allure – while the stunning scenery is food for inspiration, the private setting creates the perfect platform for effective team building. With accommodation provided in 32 luxuriously appointed rooms, Granny Mouse Country

WITH THIS MUCH VARIETY, IT’S THE ONLY CHOICE FOR YOUR NEXT CONFERENCE. Three Cities Alpine Heath Resort is ideally located midway between Durban and Johannesburg, set amidst the magnificent Drakensberg mountains. With a variety of conference rooms catering for up to 280 people, as well as a marquee which can accommodate 600 delegates, you can relax as we tailor-make our services for your unique requirements. What’s more, our Green Leaf accredited resort offers a host of dining venues from the picturesque banquet style Umziki all-weather boma on the dam, culinary delights at the Coffee Shop, Pool Bar, Pizzarea and Tavern. We even offer themed dinners to complete your conference experience. At Three Cities Alpine Heath Resort you’ll always be spoilt by choice.

CENTRAL RESERVATIONS 0861 000 333 THREE CITIES ALPINE HEATH RESORT Tel: +27 (86) 131 0000 Fax: +27 (86) 649 1929 Tel: +27 36 438 8500 Fax: +27 36 438 6485 Email: ceres@threecities.co.za www.threecities.co.za Email: banquet@alpineheath.co.za www.alpineheath.co.za

House and Spa is an excellent choice for an exclusive executive think tank accompanied with spouses. Alternatively, larger groups may opt to reserve the entire property, and make use of its unique and diverse team building activities.

Each of the destination’s conference rooms offers delegates something special. The Caversham Room, with capacity for 300 delegates, is Granny Mouse’s largest meeting room and boasts magnificent views over the Lion’s River and the nearby mountains.

The Camellia Room, meanwhile, hosts up to 40 delegates and is perfect for more intensive business gatherings. For something a little different, The Eaves with its own private deck, is an excellent choice for small meetings with up to 40 attendees. Finally, Granny Mouse’s own chapel and studio is a popular option for special dinners and functions, and can accommodate up to 200 guests.

After the conference, delegates have a wide choice of first-class recreational facilities to help them relax. Well-known already as a gourmet getaway, superb meals are served in a choice of two restaurants: The Eaves, which presents stylish fine dining, and The Bistro, offering a more casual atmosphere. Savour a cigar in the Single Malt and Cigar Bar or enjoy a dining experience with a difference in the cosy, well stocked wine cellar. Guests can also indulge in a pampering spa experience, or unwind at one of the two swimming pools.

For the city slickers The Durban ICC has developed an enviable track record for hosting prestigious international and national conferences and events over the past 15 years. The convention centre boasts the largest and most versatile multipurpose space in Africa and is purpose-built, fully air-conditioned and comprises six interlinked convention halls.

The halls can be opened up to form one large venue of 11 250 m².

The Durban ICC facilities include the value-for-money, next door Durban Exhibition Centre, offering up to 11 400 m² of flexible flatfloor space across two halls.

The five-star venue has been voted ‘Africa’s leading Meetings and Conference Centre’ 11 times by the World Travel Awards.

Furthermore, the ICC is ISO 9001, 14001 and 22000 certified and HACCP accredited. The Durban ICC has the capacity and experience to provide you with a complete package to suit your unique conference or event requirements.

Hilton Durban is located directly next door to the Inkosi Albert Luthuli International Convention Centre, providing a convenient location for conducting business. With over 16 years of MICE experience, meetings facilities at the luxurious hotel cater for the discerning business traveller, with multifunctional conference rooms able to accommodate up to 400 guests with state-of-the-art IT and audiovisual equipment. The hotel offers 24-hour access to its business centre and meetings are managed by a personal, dedicated MICE expert. A professional, on-site technical team Useful contacts assists with operational King Shaka International Airport requirements while the www.kingshakainternational.co.za culinary team offers Midlands Meander flexible, tailored menus that www.midlandsmeander.co.za Oaklands Country Manor will suit all types of meeting, www.oaklands.co.za conference or event.

Granny Mouse Country House and Spa www.grannymouse.co.za So whether it’s rustic, Durban ICC by the sea or in the city www.icc.co.za centre, KwaZulu-Natal has Hilton Durban www.hilton.com/durban something for everyone.

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MEETINGS SA | MAY/JUN 2013

V E N U E S H O W C A S E • T h e W e s t i n C a p e To w n • BY J U L I A M A F C H E R

Best of The Westin A top tourist destination on one side, the V&A Waterfront; one of the new seven wonders of the world on the other, Table Mountain; and the deep blue Atlantic on the left, The Westin Cape Town is hard to do justice to in words. But we ll try.

The Westin Cape Town’s chic and sophisticated entrance

T

he location alone is enough to draw you to this five-star luxurious hotel; however, the facilities are just as fantastic. The Westin Cape Town is ideal for both business and leisure travellers and is proud of its recent investment of R6.5 million into renovating seven new, state-of-the-art meeting rooms. Eben Nel, executive assistant manager, says these rooms were developed in response to the shortage of executive boardrooms in the Cape Town CBD area.

“This development showcases The Westin’s continued leadership in meeting changing executive needs, with extensive use of the latest audiovisual technology, natural light and eco-friendly facilities,” states Nel. A further high-speed wireless Internet upgrade of IT infrastructure to the value of R2.4 million has been completed too.

Nel notes that with their modern look and feel, the rooms are designed to cater for executive board meetings, strategy sessions and executive retreats. The rooms range in size from 17 to 52 m2 and can cater for between 6 and 14 people. For ambience, the rooms rely on natural lighting, with six having full length glass windows. The hotel offers uncapped, high-speed complimentary Wi-Fi as a standard to all delegates and the new meeting rooms have 50- to 60-inch LCD screens, built-in video projectors, adjustable light settings, as well as nearby access to a fully fledged business centre.

The beauty of business

The hotel’s beautiful all-glass exterior is a city landmark

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MEETINGS SA | MAY/JUN 2013

A dining experience with a view like no other

What’s more, the Cape Town International Convention Centre (CTICC) is located adjacent to the hotel building; could you get more convenient than that? No. The general manager, Rob Kucera, adds: “The hotel believes that economic growth and the well-being of society are inextricably tied to the health of the environment and embraces its responsibility towards environmental stewardship and commitment to integrating leading environmental practices and sustainability principles into its core business strategy.”

The hotel’s ambition is to reduce water consumption by 30%, between now and 2030. It’s implemented all-round LED lighting and a R650 000 investment in heat pump installation have been completed.

Situated on the 19th floor is the internationally acclaimed Arabella Spa where guests can experience complete relaxation on a luxurious heated waterbed, unique to the spa. Enjoy breathtaking views from the sauna, jacuzzi, infinity lap pool and WestinWORKOUT Gym, which is a complimentary facility for all guests staying at the hotel – great for business travellers with daily exercise withdrawal.

Forgot your trainers? Don’t worry. The Westin has partnered with New Balance to provide athletic shoes during your stay,

for a nominal single perfect balance fee of R50.00. The of meeting space The hotel offers uncapped, socks? Well, they’re and luxury modern high speed Wi-Fi as a for you to keep. comfort. They’re standard to all delegates The hotel offers a elegantly appointed variety of food and with the latest beverage dining experiences, including the amenities, and no matter where your room Westin Executive Club Restaurant, also on is located, you’re guaranteed a fabulous the 19th floor; the contemporary Thirty7; “room with a view” – as the hotel likes to Louis B’s Bistro Bar; as well as delicious sushi call it. from Sushi at the Grand. The internationally Fast paced, but relaxed at the same time, renowned chefs at the restaurants make we couldn’t think of any better destination sure that you experience unique culinary to conference at. And neither should you. delights in a first-class atmosphere. Each of www.westincapetown.com the 483 guest rooms and suites provide the

The Westin’s Ballroom meeting facility is spacious and elegant

Louis B’s Terrace is the perfect place for after-meeting drinks

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M E E T I N G P L A C E S • C o a s t a l & O u t d o o r Ve n u e s • BY C A R L A R O S S O U W

A seaside journey

Breathtaking views from the Hyatt Regency Oubaai

The iconic Table Mountain viewed from Lagoon Beach Hotel

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MEETINGS SA | MAY/JUN 2013

M E E T I N G P L A C E S • C o a s t a l & O u t d o o r Ve n u e s The Brasserie Lunch, the Lagoon Beach Hotel

We re blessed to have one of the most magnificent coastlines in the world. The gorgeous coastal and outdoor venues are perfect for hosting conferences, weddings and corporate events.

Th h e crr ème de la crèm m e of coastal and outt door v enues

L

et’s start with a destination known for its tall peaks, lush flora and fauna and two oceans: the Western Cape.

Tintswalo Atlantic, located on the second bend after the Chapman’s Peak toll gate on the Hout Bay side, overlooks the whole of Hout Bay village and Sentinel peak. One will have to search far and wide to find a more stunning location or a more exquisite lodge.

Since November 2008, this tranquil haven has enchanted its guests with beautiful suites, great food, impeccable service and wonderful staff. Tintswalo has 10 individually themed and decorated suites, together with a presidential suite consisting of two

en-suite rooms and a communal lounge. It can accommodate a maximum of 50 guests for a sit down dinner or up to 100 guests for an outside event or function – perfect for those spectacular cape sunsets.

With unrivalled views of Table Mountain, Lagoon Beach Hotel and Spa is one of Cape Town’s largest conference venues and offers direct access to the scenic Lagoon Beach strand and quick access to Cape Town’s CBD. “Not only do you have the beach on your doorstep, but also the eclectic vibe of city life,” says marketing manager Teena Douglas.

Lagoon Beach Hotel and Spa is situated on the beautiful Lagoon Beach, 7 km from the

The Hyatt Regency Oubaai provides fantastic conferencing facilities

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M E E T I N G P L A C E S • C o a s t a l & O u t d o o r Ve n u e s

V&A Waterfront, which is a hub of activity any time of the year. Located just 20 km from Cape Town International Airport, it means that you’ll be conveniently close to your destination when you arrive in the Mother City, giving you more time for your meeting or relaxation.

The four-star luxurious hotel comprises 200 sophisticated en-suite rooms and suites, numerous holiday apartments, 10 conference venues and four world-class restaurants.

“Luxury and natural beauty all comes together, beautifully,” adds Douglas.

She concludes: “We now offer a free shuttle service to and from the V&A Waterfront, via the CTICC, in one of our two new luxury buses.”

Further up the coast along the famed Garden Route is the Hyatt Regency Oubaai,

The beautiful Fairmont Zimbali Resort

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the perfect indaba

the perfect incognito Welcome to one of Cape Town’s premier

Seamless corporate workdays to stylish

business-to-leisure landmarks. World-class,

overnights or weekend stays - room, suite or

award-winning ‘green’, event/conference/

apartment. Haute cuisine treats, recharging

meeting venues on our historic Newlands

spa treatments and more. Business?

estate, a hop from city and airport.

Pleasure? Same (perfect) difference!

Colinton Road, Newlands, Cape Town, South Africa | www.vineyard.co.za | e: hotel@vineyard.co.za | tel: +27 (0)21 657 4500

M E E T I N G P L A C E S • C o a s t a l & O u t d o o r Ve n u e s The newly refurbished Sun International Boardwalk Hotel, Convention Centre and Spa

Useful contacts which opened in 2009 as part of the Oubaai ocean-facing rooms, and conference and Residential Golf Estate. Perched on the hill function facilities for up to 180 delegates – overlooking the Indian Ocean and surrounded the beach club being one of the most popular by the Outeniqua Mountain range on the of the venues. The best part? The sense of inland side, the Hyatt Regency Oubaai has overall space, together with various areas much to offer. suitable for group events, especially if the With 100 spacious, modern and group isn’t utilising the entire resort. comfortable bedrooms, an overflow can be accommodated in the village apartments or estate homes. Various dining options are available to groups, and conference and function options can accommodate up 150 delegates. If the weather is good, the whale watching and tree tops deck is highly recommended for small group sundowners, picnics or braais for up to 30 guests.

The Garden Route comes to an end in Port Elizabeth, ‘The Friendly City’ and the gateway to the Eastern Cape. The beautiful beachfront suburb of Summerstrand is known for its great beaches, restaurants, sidewalk bars and cafes and now, of course, the all new Sun International Boardwalk Hotel, Convention Centre and Spa. The stunning complex opened in December 2012 and has already secured some big events, including this year’s SAACI Conference in July. The Boardwalk offers 140 beautiful sea-facing rooms and a convention centre for up to an impressive 1 680 delegates. With its prime location and the variety of restaurants, The warm m wateer off th he shopping options and I nd d i an n O ce e a n is a h u g e entertainment on dra awcard d for co orp porate es offer, this is a onea nd d t ou u r ist t s ali i k e stop destination for corporates groups and their families wanting to utilise the Eastern Cape.

KwaZulu-Natal has a vast coastline and the warm water of the Indian Ocean, along with its rustic beauty, is a huge drawcard for corporates and tourists alike. Fairmont Zimbali Resort offers great facilities, thanks to the Zimbali Golf Estate, and is a short drive from King Shaka International Airport. A popular corporate group destination, The Fairmont Zimbali Resort opened its doors just in time for the 2010 Soccer World Cup. It boasts 154

Tintswalo Atlantic www.tintswalo.com Lagoon Beach Hotel and Spa www.lagoonbeachhotel.co.za Hyatt Regency Oubaai Golf Resort www.oubaai.regency.hyatt.com The Boardwalk Hotel & Convention Centre www.suninternational.com/boardwalk Fairmont Zimbali Resort & Lodge www.fairmont.com/zimbali-resort

Soak up Tintswalo Atlantic’s sea views during your downtime

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V E N U E S H O W C A S E • T h e O y s t e r B o x • BY JULIA MAFCHER

A momentary pause

I could happily spend days, weeks or even months staring out into the Indian Ocean, lounging beside the Oyster Box pool. It is calm, serene, perfect and beautiful. The hotel says so itself: Where business is a pleasure.

Luxurious charm

Luxurious amenities abound at The Oyster Box

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MEETINGS SA | MAY/JUN 2013

T

he hotel has kept its colonial old-world charm, with a modern twist here and there. Originally opened in 1947, The Oyster Box stands majestically on Umhlanga’s prestigious beach front, overlooking the iconic red and white lighthouse.

As one of South Africa’s most distinguished, luxury seaside hotels, the setting is bound to be spectacular. The 86 individually appointed rooms, villas, suites and the award-winning Spa sit comfortably in the lush indigenous gardens with reflection ponds and water features. The Victorian-style gazebo and small amphitheatre are perfect for intimate weddings. Birds chirping, bright flowers blooming, Garden of Eden? I think so.

Let’s get to the nitty-gritty: the business and conference facilities. While I was at The Oyster Box a couple of weeks ago, there just happened to be a group of conference goers arriving the next day, so I was fortunate enough to witness the setup and how much goes into it.

The hotel has a diverse selection of venues to suit the conference and corporate sectors and the individual business traveller, with each one of the five banqueting rooms beautifully decorated. Each room can be set up to suit

VENUE SHOWCASE • The Oyster Box

Conferences, meetings and business lunches – take your pick

The hote The el has a div verse e sele ecttio on of of venu ues to su uitt th he co onferren nce and d corrpo orate seccto ors any occasion and individual requirements. In addition, the hotel boasts a luxurious 24-seater movie theatre, which can be used for presentations.

A fully equipped business centre with complimentary high-speed internet facilities is also available.

The Oyster Box’s conference coordinators are able to provide a wide range of innovative extras to make a conference or team building event a little different. These include master cooking classes with one of the hotel’s experienced chefs, wine-tasting or a rooftop braai overlooking the ocean.

Complementing the conference and business facilities, the hotel offers a varied selection of dining and socialising options, from the laid back Ocean Terrace, complete with pizza and Tandoori ovens, to a breakfast buffet to die for, high tea in the light and airy ‘Palm Court’ or fine dining in The Grill Room. The innovative sunken wine cellar, with its glass ceiling and impressive wine list, houses the Chef’s Table, allowing private functions for up to 10 people. The locals’ favourite Chukka Bar, with its authentic character; the Lighthouse Bar, situated on the

rooftop overlooking the famous lighthouse; and the magnificent, marbled Oyster Bar, serving freshly plucked oysters from the hotel’s own oyster beds, are where the networking and fun’s at, once the day’s business is done.

There’s always time for a bit of pampering, I say, and The Spa offers indulgent experiences like no other. The experienced therapists are dedicated to restoring beauty and balance through individual treatments and spa journeys.

I’m a ‘cat’ person, so I may be biased, but Skabenga, the Oyster Box’s resident furry friend, is just a delight and he adds to the hotel’s quaint, relaxed atmosphere. He even has his own Facebook page! In case you were wondering, the hotel is pet friendly.

Be it romance, business, or family and pet time you need, The Oyster Box is a gem of the purest kind.

Catering is one of the hotel’s specialties

www.oysterboxhotel.co.za

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E V E N T M A N A G E M E N T • E n t e r t a i n m e n t • BY CARLA ROS SOUW Private viewing boxes at Gold Reef City’s Lyric Theatre

Creative Collective offers numerous entertainment options to chose from

Non-stop entertainment at Madam Zingara’s Theatre of Dreams

Theatre on the Bay showcases smaller, more intimate productions

Take your team to the Playhouse Company

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MEETINGS SA | MAY/JUN 2013

Let us entertain you!

Entertainment is an integral part of a conference or event. And when you re looking for the best, you need to call in an expert. We searched high and low to find you the best of the bunch.

F

rom theatre productions and high energy DJs to live bands and quirky circus acts, the options are endless. Conferences, events and functions are no longer all about the speaker; they’re about interaction, participation and fun – yes fun.

Theatre entertainment South Africa’s arts and culture scene is alive and well. Our theatres and the productions they put on play a large role in this. A trip to the theatre is a great place to take clients to, say thank you to staff members for their hard work or is a great year-end function venue.

The Joburg Theatre is rich in heritage and puts on thought-provoking productions all year round. With major productions under its belt, like Dirty Dancing, Grease and Phantom of the Opera, The Teatro at Montecasino always puts on a spectacular show. Also at Montecasino is the more intimate Pieter Toerien Theatre & Studio, which has held productions such as Evita as well as many successful comedy acts – there’s always time for some comic relief, especially after a particularly hard slog. In the South of Johannesburg, Gold Reef City is home to The Lyric Theatre and the smaller Globe Theatre. Emperors Palace also houses two fabulous theatres: the Theatre of Marcellus and The Odeon Showbar.

The Durban theatre offering consists of The Playhouse Company and Stable Theatre in the city centre, the Stirling Theatre in Durban North, the Elizabeth Sneddon Theatre at the University of KwaZulu-Natal and the Catalina Theatre at Wilson’s Wharf. Cape Town theatres include the Artscape in the CBD, particularly well known for the incredible ballet performances; The Baxter in Rondebosch; The Fugard Theatre in District Six; the Masque Theatre in Muizenberg; and the Theatre on the Bay in the idyllic seaside suburb of Camps Bay. The popular countrywide Barnyard theatres put on excellent corporate and fundraiser events on a block booking or full venue hire basis. From 1960s, 1970s

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EVENT MANAGEMENT • Entertainment

A venue rich in heritage, The Fugard Theatre

and 1980s musicals to different cultural spectaculars, the Barnyard franchise provides a relaxed, feel-good atmosphere and the pizzas are delicious too.

More on the traditional side When choosing a specific venue for your event or conference, many entertainment providers have become one-stop shops, offering a wide variety of services or entertainers, including

The Barnyard is great for both teambuilding and functions

Gold Reef City's Lyric Theatre

36

bands, classical ensembles, singers, DJs, Entertainment and Hands on Promotions are karaoke, music game shows, dance groups and recommended suppliers of an excellent variety magicians – and this is just a taste! of entertainers and entertainment options.

“At Creative Collective we believe good Out of the box entertainment holds the key to bringing your Entertainment has evolved during the past event or brand activation to life and creates a decade and speciality acts and entertainment memorable function. All aspects of the event, options have become increasingly popular from arrival to reception, may be enhanced for corporate as well as leisure functions. with tasteful entertainment to create an Here are some fabulous alternative ambience and boost the emotion, excitement entertainment options: and fun,” explains Creative Collective founder •Madame Zingara The travelling ‘Theatre and member Maia Jordaan. “Event organisers of Dreams’, look for something with its ‘unique different to set their dinner cirque function apart and, Good entertainment holds the spectacular’ has, as such, aspire to key to bringing your event since its inception transport guests or brand activation to life in 2007, been into an imaginary very well received space that will stay in by audiences. The eye-popping, almost too their minds. A warm inclusive welcome can fantastic to be true acts, provide a great set the mood for the rest of the evening. staff incentive option and the food, with the Arrival entertainment aims to make people famous chocolate steak, is just to die for. feel included from the very beginning The ‘Miracle Tour’ is currently at the V&A and incorporates live music, roaming Waterfront in Cape Town till 16 June and entertainment or bespoke installations may move to Johannesburg thereafter. featuring entertainers.” The possibilities really • Red Cello Productions A boutique-style are endless. music consultancy that designs, builds and Some of the company’s arts and manages bespoke corporate entertainment entertainers clients can choose from include brands. The focus is on exceptional, jazz and marimba bands, French Café music, groundbreaking new performances from trapeze acts, ballet dancers, mime artists solo electric string acts to multimedia and jugglers. collaborations. Do you want a girl in a Colin van Wyk from Drak Entertainment bubble at your next event or to teach your in the Drakensburg provides countrywide delegates to dance to the latest craze song? entertainment at very affordable rates.

Red Cello Productions will take you there.  Gauteng-based Standing Ovations

MEETINGS SA | MAY/JUN 2013

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ZK D/E' ENTERTAINER ^W / >:

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EVENT MANAGEMENT • Entertainment Montecasino offers everything from great restaurants to the beautiful Theatro

The focus is on exceptional, groundbreaking new performances

Flash mob

Huh? A flash mob comprises a group of people who’ve organised beforehand to ‘suddenly’ appear in a public place and perform a dance or song in unison. They then quickly disperse as if they were never there in the first place. Yours in Entertainment will help organise one specifically for your event.

Creative cartoons Greenhouse Cartoons adds entertainment value to corporate conferences and events by doing caricature drawings of guests or speakers, including live facilitation drawings where a speaker explains or conveys certain technical information and the artist will capture the information in cartoon drawing form. This adds some entertainment to potentially long corporate sessions. Greenhouse also does animated videos for events, which are usually displayed on a big screen. These animated videos can help convey corporate information in a fun audiovisual package.

Live ice carving This is not only a great way to bring your brand to life, it also creates plenty of entertainment for guests. Guests can watch as your branded sculpture is finalised at the event site, which is sure to make your event memorable.

So, is the sky the limit when it comes to entertainment options? We’ll go one step further: it’s limitless.

Useful contacts The Joburg Theatre www.joburgtheatre.com Montecasino www.montecasino.co.za Gold Reef City www.goldreefcity.co.za Emperors Palace www.emperorspalace.co.za Artscape www.artscape.co.za The Baxter www.baxter.co.za The Fugard Theatre www.thefugard.com The Masque Theatre www.masquetheatre.co.za Theatre on the Bay www.theatreonthebay.co.za The Playhouse Company www.playhousecompany.com Stable Theatre www.stabletheatre.co.za

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Stirling Theatre www.stirlingtheatre.co.za Elizabeth Sneddon Theatre www.sneddontheatre.co.za Catalina Theatre www.catalinatheatre.co.za Barnyard Theatres www.barnyardtheatre.co.za Creative Collective www.creativecollective.co.za Drak Entertainment www.drak-entertainment.co.za Standing Ovations www.standing-ovations.co.za Hands-on Promotions www.hands-on.co.za Madame Zingara www.madamezingara.com Red Cello Productions www.redcello.co.za Greenhouse Cartoons www.greenhousecartoons.co.za Thor Ice www.icesculptures.co.za

MEETINGS SA | MAY/JUN 2013

One of Growthpoint's green office buildings: Lincoln on Lake in KZN

E V E N T M A N A G E M E N T • C o r p o r a t e G i f t s • BY JULIA MAFCHER

The art of corporate gifting Whether they re placed in conference delegates bags or given as a thank you to your staff members for their hard work, gifts and promotional items are an important aspect of the MICE and business tourism industries.

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MEETINGS SA | MAY/JUN 2013

EVENT MANAGEMENT • Corporate Gifts

That’s a wrap

T

here’s no better way to say thank you than with something special from Carrol Boyes.

A household and international name, the company was founded in 1989. Carrol Boyes is a multicultural company designs, manufactures and distributes an extensive range of distinctive metal homeware, giftware, flatware and tabletop products.

The meticulously crafted product range currently encompasses well over 1 000 items. Trademark metals and materials include pewter, spun and cast aluminium, stainless steel, chrome plated zinc, wood, leather, ceramics and ABS resin.

Born out of the necessity to offer only the best gifting, reward and recognitions solutions to top companies, the Carrol Boyes Corporate Bespoke process has been developed to provide clients the opportunity Corporate Conference to collaborate with the Gifting will provide the perfect gifts for iconic Carrol Boyes your client brand from conception to delivery. The company’s in-house In-house design design capabilities, manufacturing facilities, inherent understanding capabilities ensure

a complete solution to creating a bespoke gift as unique as your company

of branding and a firm commitment to South African design ensures a complete solution to creating a bespoke gift as unique as your company.

One-of-a-kind gifting A gift with a difference is the Supa Sola Lamp from Corporate Conference Gifting. The Supa Sola Lamp harnesses the power of the sun to give you six products in one. Charge up your cell phone, iPod, Kindle, Go-Pro or camera when you have no access to power. You can use the LED lamp or torch at night when you need light and listen to FM radio or use the emergency alarm.

The Supa Sola Lamp functions: • two solar panels for reduced charging time • dynamo crank charger to charge on overcast days or at night • can charge via USB/AC power • five mobile tips included (iPhone, BlackBerry, Nokia, Samsung and Micro USB) • LED camping or desk lamp.

Simply magnificent MagnifiSAnt was started in 2008 to provide the South African market with custom-made

Quirky branded USB flash drives from MagnifiSAnt

MEETINGS SA | MAY/JUN 2013

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EVENT MANAGEMENT • Corporate Gifts

something different for customers who normally buy standard promotional gifts and simply print their brand on. In our view, it could be just as cost effective to make something truly unique for their brand or industry,” says Classy Carrol Boyes giftware MagnifiSAnt’s MD, Stuart Dobson.

Since then, “We wanted to offer something different MagnifiSAnt has for customers who normally buy standard created products for promotional gifts” many of the largest brands in the country – from the Apartheid promotional goods for unique locations, Museum to Coca-Cola, Vodacom, Santam, brands, events and teams – creating in the British American Tobacco, Cell C, MTN, PPC, process bespoke products not previously KFC, Engen, SA Cricket, SARU Springboks and found in the tourism, retail, sporting and many more. “Actually moulding the client’s corporate markets. “We wanted to offer brand into an attractive and functional

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MEETINGS SA | MAY/JUN 2013

rubber product not only allows for tactile interaction with the brand, but has also made the promotional item appear more valuable and people seem to hold onto them a lot longer, keeping the brand in close proximity and therefore top of mind,” Dobson explains.

MagnifiSAnt currently manufactures promotional PVC rubber products such as: USB flash drives/memory sticks, key rings, fridge magnets, magnetic bottle openers, bar and placement mats, mouse pads, coasters, mobile phone charms, smartphone and iPad covers, badges, luggage and school bag tags, zipper pullers, mugs and mini mugs, photo frames, calendars, CD covers, wristbands, earphones and more.

Useful contacts Carrol Boyes www.carrolboyes.co.za Corporate Conference Gifting www.corpcongifts.co.za MagnifiSAnt www.magnifisant.co.za

Creative Minds Marketing offers

Corporate & promotional gifts & clothing Custom apparel, safety & sports wear All branded stationery Website & application designs

Events management & advertising Printing & publishing Corporate identities All indoor & outdoor branding

We are a potent, professional creative team, ready and willing to take your brand ran rand ra an a nd nd to higher places

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National and International supplier specialising in branded promotional GIFTS, STATIONERY and BAGS for conferences and events as well as plain and branded Corporate CLOTHING and HEADWEAR. If we don’t stock it, we will source it for you. NOTHING is IMPOSSIBLE.

11:47 AM

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REGULARS • Product News

Here’s to another green decade

T

he Vineyard Hotel & Spa, a leader in sustainability in the South African hotel sector, is moving into the 10th year of its extensive and highly successful greening programme. Chris van Zyl, group environmental manager, says the hotel has made huge strides since it launched its sustainability programmes in 2004.

“For nearly a decade, we’ve continually evolved our thinking around how we can become a truly sustainable hotel. In this time, we’ve introduced alien vegetation clearing projects in the surrounding areas,

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MEETINGS SA | MAY/JUN 2013

5% saving on the total energy consumption for the hotel. “We’re giving life to our brand by ‘Living Green,’ a key objective for the hotel,” says Van Zyl. As part of the broader Responsible Tourism banner under which the sustainability initiatives fall, a number of bespoke ‘voluntourism’ packages have also been introduced to allow guests to get hands on in making a difference to the lives of local communities by helping kids with homework, cooking food for the hungry or assisting with special care at a local clinic.

Feel like royalty

n keeping with current technological trends, Premier Hotels and Resorts has upgraded its loyalty club programme, the Premier Royalty Club, to offer members improved value, accessibility and ease of

44

which were attended by 180 people during the course of last year; built one of the greenest conference centres in the country; and reduced the amount of hotel waste that ends up in landfills to a meagre 6%, a feat for which we won the 2012 IMVELO Waste Management Award,” he explains.

The results of the hotel’s green initiatives speak for themselves: a new laundry system installed in 2012 has already achieved a 34% saving in consumption of kilowatt hours and a 35% saving in KVA consumption in comparable time periods – working out to a

use through its new online system: www. staycredits.co.za.

“We’ve developed a loyalty programme that’s simple and offers real value to both business and leisure travellers,” says Eugene

Oelofse, marketing manager of Premier Hotels and Resorts.

With the Premier Royalty Club programme, guests earn credits for every rand spent at any of the Premier properties from accommodation to food and drinks, and even spa treatments. “Users can check their balance and redeem credits easily through our improved, user-friendly website – giving consumers the power to manage their own loyalty programme. Premier Royalty Club members get 10% back on their spend,” explains Oelofse.

“When booking a conference venue or accommodation at any of our venues, all Royalty Club members have to do is provide their membership number to earn rewards for anything they may purchase. They can then redeem them to pay for whatever they choose during their next stay,” Oelofse concludes.

REGULARS • Product News

Luxury on wheels I ntercape has introduced its next generation Sleepliner coach, nicknamed the ‘G7.’ Designed and developed in conjunction with chassis designer Volvo and body constructor Marcopolo, Intercape invested great time and effort in building the new super luxury coach to the high specifications it’s known for.

“We’re proud of what we’ve achieved with the G7,” says Johann Ferreira, CEO of Intercape. “It represents a major step forward for us at a time when South Africa is in desperate need of safer, more dependable and affordable public transportation. The G7 coach currently operates on all our major intercity

A world-class venue

routes throughout South Africa and will soon be introduced in Namibia.”

The 60-seater, G7 boasts great passenger comfort, with one of the unique features being Intercape’s 150-degree reclining seats with extra leg room, extended leg rests and cutting-edge features. In addition to this, the seats are memory foam-based, ensuring a relaxed journey for the customer.

The interior of the G7 is equipped with broader doors, newly designed stairs as well as LED lighting that uses movement sensors to turn the lights on and off automatically – all of which contributes to the ease of embarking and disembarking from the coach. Intercape

M

oses Mabhida Stadium in

Durban offers the perfect venues for you to impress your clients or partners.

Whether you want to exceed your customers’ expectations with your new product launch or simply spoil them and make them feel valued, the options are endless. Having hosted numerous big events, including sports matches, concerts by international artists and the Top Gear Festival, Moses Mabhida Stadium is

is proud of the fact that the G7 is the first luxury double-deck coach that is wheelchair friendly. This exclusive feature, which also includes a specifically designed wheelchair, ensures that disabled passengers can now easily access the coach anytime, anywhere – a first for luxury intercity coach travel in South Africa.

The innovative sky window for passengers promises a full view of the sky throughout the journey. A spacious and comfortable toilet facility is also provided.

Exterior features include stylish design lines, and new head and tail lights with LED clusters for lights and clearance. In addition, big new curved windscreens offer front passengers and the driver a broader and clearer view of the road, allowing a safer and more scenic journey.

known as a prestigious venue. With 10 venues that boast a number of spectacular views, the stadium can accommodate all manner of functions, from exclusive cocktail parties and conferences to dinners and year-end events.

The stadium is easily accessible from all around Durban and is a short drive to King Shaka International Airport, making it perfectly positioned for your business event.

MEETINGS SA | MAY/JUN 2013

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I N T H E K N O W • M I C E A C A D E M Y • BY HELEN BREWER

Accreditation… say what?

C

redible’ companies are a misnomer Employer companies are not candidates for credibility in the true sense of the word. An employer entity can alter in many ways, which clouds the true interpretation of credible.

A company can change its business focus, directors, method of operating or be sold as a whole or partially, therefore the credible factors on which authentic criteria is based renders a collective entity accreditation impractical.

Individuals carry credibility

More than a word The process of accrediting an individual is serious and not to be taken lightly.

international best practices. This is the first challenge within the MICE industry.

There are more highly competent industry individuals outside any collective ‘body’, as there are limited recognised member associations that meet the requirements of authentically accrediting individuals.

The reason why credibility is vested in an individual was pinpointed by Peter Drucker in 1993 in the book Post-Capitalist Society: Benchmarking is a major factor “In the knowledge society… individuals are The simplest procedure for investigating central. Knowledge is not impersonal… does a standard is to know the number of not reside in a book, a databank, a software individuals operating within a particular program; they contain only information. sector. Unless a Knowledge is always minimum of 10% of that embodied in a person; Experienced industry has accredited carried by a person; individuals with individuals, the created, augmented, or a great deal of benchmark is unlikely to improved by a person; knowledge are be an effective gauging applied by a person; out there mechanism for the taught and passed on by MICE industry. a person; used or misused by a person. The shift to the knowledge Transparent method of monitoring society… puts the person in the centre.”

Once the benchmarking and criteria First step to accreditation are in place, the method of ensuring With any kind of accreditation standard, adherence, together with the penalties it’s necessary to build on a firm foundation for transgressing the rules, needs to derived through consensus with all role be accepted by the industry. Clearly an players and facilitated by an impartial impartial ‘instrument’ financed by the professional who has studied various industry is essential.

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MEETINGS SA | MAY/JUN 2013

Without ‘buy-in’ from the majority of those that require MICE services and suppliers, there are few reasons for an accreditation programme.

Therefore a strong panel of end users (those who decide on the suppliers and services) from the corporate, association and government sectors are a prerequisite for accreditation to

begin in the first place.

Quality assurance These key words imply (1) criteria are cast in stone (2) adherence by all stakeholders (3) acceptance by those that require MICE services, and suppliers that are accredited.

There’s light at the end of the tunnel.

Experienced individuals with a great deal of knowledge are out there. The individuals should be acknowledged for their abilities – which have most likely been learnt at the coalface. Recognition of prior learning as well as continuing professional development (CPD) will ensure these tested individuals can guarantee that up and coming students are trained by those proven to have the practical knowledge and experience. Only in this way can the MICE industry look forward to an established career path for the many thousands of South African MICE individuals in this dynamic multibillion rand industry..

www.miceacademy.co.za

MICE ACADEMY MEMBERS

STAND OUT

FROM THE CROWD $V D 0,&( 0HPEHU FRPPHQFH \RXU 3URIHVVLRQDO 3URÀOH 3RUWIROLR DQG 0,&( 6SHFLÀFDWLRQ *XLGH ULQJ ELQGHUV 0,&( )RFXV *URXSV LQFOXGLQJ &3' SRLQWV ZLOO NHHS \RX DW WKH FXWWLQJ HGJH RI H[FLWLQJ DQG FRVW HIIHFWLYH 0,&( PHWKRGV

CONTACT THE MICE ACADEMY FOR INCLUSION ON THE MAILING LIST: Tel +27 (0) 11 326 4000 Fax 086 725 0408 Mobile 082 820 5382 Email info@miceacademy.co.za

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MEDIA

Check out the new www.saconference.co.za for all the latest news and views. This is where to advertise and be seen by your potential clients.

T H I S M O N T H ' S C O L U M N I S T • BY R O B I N B A N K S

LEADERSHIP TODAY

Times are changing

O

ne doesn’t need to be a rocket scientist or clairvoyant to realise the world is in transition and we are undergoing a major shift on the planet. Where does this leave us?

The global economy is shifting, relationships are experiencing increased tension, stress levels are high and the environment is crying out for help.

There’s an old Chinese proverb, which says “May you live in interesting times”. I believe we have chosen the most interesting time of all.

While the world may not have ended when the Mayans predicted it would on 21 December 2012, I do suspect it was the end of the world as we know it. We are

Robin Banks is one of the world’s leading authorities on the subject of mind power and personal mastery. He is a highly sought after international speaker and has spoken to CEOs and senior management from global Fortune 500 companies. www.robinbanks.co.za

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MEETINGS SA | MAY/JUN 2013

they choose for themselves and those around them. They are change agents and literally create the future out of the now.

Leaders see possibilities where others don’t. It was on 18 August 1963 when Martin Luther King Junior shared his ‘I have a Dream’ speech, outlining his vision of an America in which a man will be judged by the content of his character and not the colour of his skin. Today, less than 50 years later, we have a black man as the president of the US and they judged him by the content of his character not the colour of his skin. Mahatma Ghandi believed that India would be free from British rule, without the use of violence, and today it is. Nelson Mandela believed that South Africa would be free from the slavery of Apartheid, a cause for which he was ushering in a new prepared to die, age and giving and today it is.

Leadership is birth to a new Throughout not a position, way of being. history, there it’s a way We’re in the are countless of being process of examples of transformation leaders who and things are intensifying. Now defied the odds and foresaw a more than ever is a time to be brighter future. I sincerely believe conscious of what we’re creating we are standing on the edge of in our thoughts and beliefs. a precipice. We are ushering in a During times of change we can new way of being for mankind. either choose to see ourselves We need leaders; men and woman as victims at the mercy of of courage and vision who are circumstances – powerless and prepared to stand and be the weak in our everyday lives – or as Martin Luther Kings, Mahatma victors – conscious creators of Ghandis and Nelson Mandelas of circumstance and visionaries for the future. the future.

Leadership is not a position, The ABC language of the victim it’s a way of being. Each and focuses on accusation, blame and every one of us can choose to complaint. Victims are dominated be magnificent. It’s not what we by the outer world, living in do, it’s who we are and every day reaction to external forces and there are countless opportunities waiting for others to bring about to express and share our the change. greatness. May we consciously Conversely the ABC language choose to be powerful leaders in of the victor focuses on our our daily lives and create a world attitudes, beliefs and choices. They of magnificence and beauty. are creators of circumstances, www.conferencespeakers.co.za consciously choosing the reality

I N T H E K N O W • C o m p e x • BY NIGEL WALKER

ADDED VALUE

Creating value for your clients VAT is calculated on the basis of the value that s added between production and sale. In the same way, you can assess your own worth, as well as that of your company, by assessing the net value you add to your client.

Why it’s so important

H

owever, unlike VAT, it’s not all Ronald Reagan said (I’ve shortened about the rand and cents. Yes, being the full quote): “Surround yourself with financially competitive is important the best people you can find, delegate and makes sense, but value or at least the authority…” I know I’m using the quote out perception of value in the eyes of the clients of context, but I’m using it to establish two includes far more than just the cost of a important points: product or service. Indeed, in our serviceFirstly, surround yourself with the best. driven industry, it can be argued that cost This doesn’t necessarily mean only focus isn’t even one of the most on who you employ, important considerations. but extends to No matter how good Most professionals will your social and the planning has admit that it’s not what you peer network too. do if things go wrong; it’s Many of us have an been, the unknown what you do when things extended network or the unexpected go wrong. This is what of professionals will happen separates the professionals and colleagues – from the crowd. No matter who may even be how good the planning has been, the ‘competitors’ – but who would literally unknown or the unexpected will happen. drop everything to come and help if asked Every professional has a wealth of such to do so. I think that this is one of the stories, which are shared over the braai, differentiating factors of our industry; no even laughed at, although at the time it matter what, the event must go ahead as certainly wasn’t funny. planned and any hiccups need to be invisible I can tell you about a time I turned up with to the participants.

20 South African exhibitors in a foreign If you’re not willing to do this, then country, to find that there was absolutely don’t expect others to help you. There’s no physical venue – all the pictures of the no reason why you shouldn’t apply the ‘venue’ had been drawn from sales literature. golden rule, ‘One should treat others as one

would like others to treat oneself,’ to your everyday interactions.

Secondly, go the extra mile. Exceeding your clients’ expectations ensures a deeply rooted loyalty between the client/ supplier and you. It’s all about developing a relationship. This is difficult to measure and assess, but it can be easily observed. We have clients who have been with us for over 20 years, through thick and thin. I suspect we all have.

Yes, we have on occasions ‘lost’ clients to competitive bids, but inevitably they return because the literal reading of the contract is not the most critical factor in a relationship.

It’s perhaps still surprising how common business is concluded on the basis of a handshake in our industry.

You’re your best advocate. You’re essentially always on trial. Like it or not, you’re not always in the limelight, but you’re certainly always being judged. Be careful the next time you dance on the table at a social function.

Remember, create value in everything you do and your worth will be appreciated. www.compex.co.za

MEETINGS SA | MAY/JUN 2013

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I N T H E K N O W • A I P C • BY P I E T E R I D E N B U R G

The space to be While the meetings industry will always remain people oriented and customer driven, the rise of digital technology and its capabilities will certainly have an impact on our business.

Technology’s influence on the industry

I

n the past, total space available for rent up-to-date virtual environment. Interactive or advertising in venues has traditionally and multitouch abilities also play a crucial part been very limited by square metres available in the evolution of digital displays. Venues are as has the advertising and signage capabilities evolving into environments where delegates offered to organisers and customers. But visit, view and touch, which not only ensures a static advertising displays and unused plain fully immersive experience from start to finish, walls are fast becoming a thing of the past. but also offers more vibrant sponsorship and Individuals expect to be able to access branding opportunities to organisers. readily available information online. From As an avid user of a number of social media live news feeds to forums, networking platforms, I’m excited by the technological sites to online shopping, the online space capabilities that can display live social media requirement is growing every day and so is feeds including Twitter and Instagram. our user experience and interaction with it. It’s Delegates can post their comments and therefore natural that these individuals would thoughts about the event and these can be also want an online and interactive connection displayed on a range of digital channels, which with venues. Visitors want to be pulled into obviously creates a social buzz and a great an experience that online networking enables them to look, opportunity. There High-speed infrastructure be involved in and give were 9.66 million is a high-worth asset feedback at the event tweets during the and a new substantial they attend – an opening ceremony revenue stream interactive experience of the London that is tailored to their Olympics and specific needs and interests.

Paralympics Games in 2012.

Technology is certainly keeping up with these These statistics are a clear indication as to expectations. For example, digital signage how we integrate with online and social media in venues can now be fully networked and and how it is now an integral part of our offer branded displays that are broken up by business and lives. It’s undoubtedly developing short bursts of live footage, interviews and a role in our industry too. As an example, venue updates to create an interesting and during the UFI Congress 2012 and World Future

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MEETINGS SA | MAY/JUN 2013

Energy Summit 2013 hosted at the Abu Dhabi National Exhibition Centre (ADNEC), there were active twitter trends, illustrating the role of social media as a tool for organisers and venues. As there are 2.4 billion internet users worldwide, a digital experience that allows visitors to select and send certain data and information electronically is not only a great tool for visitors, but also ensures that the venue and organisers are more sustainable.

I would suggest that with the constantly evolving digital technologies and visitor interaction possibilities, it’s inevitable that wall space will become more valuable than floor space. High-speed infrastructure is a highworth asset and a new substantial revenue stream, and digital signage solutions will not only become an integral part of the venue and its offering, but also become tailored to the needs of the organiser and venue.

Having said this, the human face-to-face authentic experience will still be the lifeblood of our industry. Human interaction with our customers and the customer experience driven by great service will always remain a priority for the events industry, but the future for wall space is certainly a very bright and exciting one. www.aipc.org

IN THE KNOW • EXSA

Building our future GROOMING YOUNG PROFESSIONALS TODAY In the hit song The Greatest Love of All is the line: I believe that children are our future . EXSA also believes this and has identified young professionals in the exhibition industry to mentor and support as they grow into their careers.

E

XSA is seeking to identify the young professionals in the exhibition industry today – and especially within EXSA’s membership.

From there, EXSA will be able to focus on the needs of these young industry players who are right at the beginning of their career paths and then develop programmes and benefits that will be valuable to them. EXSA would also like to provide a social and professional support

There’s a huge amount of experience and history that needs to get passed along network for this group – to help them with any problems they come across and to mentor them where possible.

The needs of today’s young professionals are vastly different to those of experienced veterans in the industry.

“In many cases, these young people coming through into the mainstream of the industry, can also teach the veterans a thing or two – especially in the technological and social media fields,” says EXSA chairman, Nigel Walker.

“There’s a huge amount of experience and history that needs to get passed along. In many associations around the world today, the youth have been identified as the future, and EXSA is highlighting these young and talented people coming through as the ones we need to nurture and look out for.

“It is imperative that we look after the young professionals, and groom them into their positions,” concludes Walker. www.exsa.co.za

Here are the first of EXSA’s young professionals

Tsholofelo Mokobe Moshate Media, 27, project manager at African Farmers Workshop & Expo

Kabelo Thale Moshate Media, 26, senior sales executive

Leonardo Tommassini Complete Exhibitions, 28, business development manager

Warren Murray Exposure Marketing & Communication, 27, exhibition manager

Bridget Petersen CTICC, 25, event executive

Kim Risely SSQ Exhibitions, 25, marketing & account manager

Jessica Combrinck SSQ Exhibitions, 25, account manager

Cara Nortman SSQ Exhibitions, 28 managing director

Kylee Hill Scan Display, 22, exhibition architect

Kamagelo Mogashoa Scan Display, 25, junior graphic designer

Nathi Radebe Gearhouse, 27, design & draughting manager

Gemma Drynan Expo Solutions, 24, exhibition project manager/exhibitor liaison

Meghan Jade Pietersen CTICC, 25, sales executive

Doreen T. Dzamatira ZITF, 25, marketing assistant

Lindie Bouwer 3D Design, 26, designer

Lizzy Lekalakala Complete Exhibitions, 27, services coordinator

MEETINGS SA | MAY/JUN 2013

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R E W A R D & D E V E LO P • U S B S p e a k e r ’ s C o r n e r • BY GEOFF RAMM

’ n i k l a t You e? to m

Famous words spoken by Robert De Niro in his Oscar-nominated performance in the 1976 movie Taxi Driver.

OMG!

Geoff Ramm

Are you marketing to me?

Spoken by me ‒ an international marketing speaker and author who presents at conferences and events, inspiring businesses and showing them how to stand out from the competition and increase their bottom line.

B

ut first a quick question: Are you currently communicating like this?

‘Dear member, Dear guest, Dear customer.’ Personal? I don’t think so. In this column, I’ll reveal how you can really connect with your prospects and your clients, and in particular personalise your messages, which will surprise, delight and make you memorable.

This will turn your prospects from ‘Are you talking to me?’ to ‘OMG! Are you marketing to me?’ I have three amazing examples of how brands have personalised their marketing to boost sales and create great PR:

Test drive I have helped to market some of the world’s biggest brands, including Honda, Toyota and Chrysler, and I know that if you take a test drive in a car you are around 70% more likely to buy the car. So to tempt you into

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MEETINGS SA | MAY/JUN 2013

the seat is the key aim for any automotive marketing strategy.

In Toronto I came across a Porsche dealership that, in an attempt to boost sales, waited until you left for work, and then placed a white Porsche on your drive. They then took a photograph of it parked in front of your home and created a promotional invite with the words ‘It’s closer than you think’.

This mailer was then posted through your door. Toronto’s Pfaff Automotive said they got a 52% response rate on the mailer.

How great is that? Yes it takes more time to create, but you are selling a luxurious brand, so time is needed. But personalising doesn’t

necessarily have to stop at brands like Porsche.

How about personalising a tin of soup?

Get well In the UK, Heinz is the leading brand of soup and it created a personalised product just for its Facebook friends. As a child if you felt ill, soup was the natural food to help you feel better (crazy I know, but it’s an old wives’ tale). So with this idea Heinz created ‘Get Well’ soup where you could send a friend a tin of soup with their name on it. Your friend received the tin in the post to help them feel better. Inside the packaging was a flyer that said ‘To help you smile and wish that you get

The USB is taking the world of professional speaker bureaus and speaker agents by storm with its innovative approach to the business of promoting speaking professionals. www.uniquespeakerbureau.com

R E W A R D & D E V E LO P • U S B S p e a k e r ’ s C o r n e r

well soon, you have been sent your very own exclusive can from [the name of the sender]’.

A contribution was made to the Starlight Children’s Foundation for every tin sold on Facebook, which helped provide pantomime performances in hospital wards for children spending the festive season in hospital.

OMG! Positivity of the brand on social media and its corporate social responsibility.

All give and no take Since becoming a dad I’ve observed some great marketing practices adopted by the leading brands in the UK, namely, Early Learning Centre, Calpol, Mothercare and Pampers. But it’s the Calpol example which blew me away, having just brought my daughter into the world some years ago.

Calpol never once tried to sell any of its products to me or my wife as new parents; it simply sent parenting guides to new parents.

However, what made this extra special and memorable was that the company used our forenames throughout its printed hints and tips sheets, which were posted to us in the weeks and months after Grace was born. The

company also used Grace’s name. It collected e-mails – where is the personalisation? How our details via the retail outlet, Mothercare – a are you going to become memorable? great example of fusion marketing and an As a professional marketing speaker, I’ve excellent database. never given the same talk So, the technology twice. I personalise every Where is the is there to personalise. keynote or masterclass I know you have the depending on the client personalisation? ideas somewhere in and the industry they are How are you your business to take in, and my proposals and going to become advantage of it, but biographies are customised memorable? my challenge to you to the client too. is: Do you have the When your customer commitment to really connect with your or prospect receives your next piece of customers at your next exhibition or event? marketing will they say “You talking to me?” or Look at your invites, products, adverts and “Wow, you really are talking to me!”?

Geoff Ramm is a multi-award winning marketing speaker based in the UK. He has keynoted to rave business reviews throughout Europe, South Africa, North America and the Middle East. Renowned as ‘the Billy Connolly of marketing’, he inspires and entertains diverse audiences, from entrepreneurs to corporate clients, with his fast-paced, highly interactive sessions. As the creator of ‘Observational Marketing’ and author of OMG Observational Marketing Greats, he takes everyone on a journey of memorable real-life marketing stories and ideas that not only enthral and enthuse, but also leave audience members’ minds buzzing with new ideas to help them gain and retain more competitors by standing out from the competition. www.geofframm.com

MEETINGS SA | MAY/JUN 2013

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LET YOUR BRAND STAND OUT WITH 3S MEDIA

Over the last 50 years, 3S MEDIA has evolved into a modern-day print and digital media company that offers businesses and professionals in various spheres the leading edge to grow and develop their vocations, disciplines and/or companies.

3SMEDIA publishes: IMIESA IMESA Yearbook Inside Mining Infrastructure Intelligence Meetings SA miningne.ws Occupational Risk Online ReSource SA Conference Directory Transport World Africa Water&Sanitation Africa www.3smedia.co.za tel: +27 (0)11 233 2600 fax: +27(0) 11 234 7275 enquiries@3smedia.co.za No 4, 5th Avenue, Rivonia, 2191 PO Box 92026, Norwood, 2117

MEDIA

REGULARS C O M I N G U P

CPT welcomes the world

T

he International Federation of Exhibition and Event Services (IFES) World Summit 2013 takes place from 27 to 29 June at the Cape Town International Convention Centre (CTICC). The theme, ‘Creating Value in the Global Exhibition Industry to Ensure Growth and Sustainability’, will investigate how the exhibition industry needs to adapt and evolve in order to flourish in the constantly shifting markets of the future. High-calibre speakers include marketing specialist Simon Burton and environmental entrepreneur Jason Drew.

It’s go time

I

t’s one of the most highly anticipated events on the tourism calendar and we can’t wait to be there. Inadaba 2013 takes place from 11 to 14 May at the Durban ICC and it’s expected to be bigger and better than ever. One of the top three ‘must visit’ events of its kind on the global calendar, it showcases the widest variety of Southern Africa’s best tourism products and attracts international visitors and media from across the world. Inadaba is a four-day trade event that attracts well over 13 000 delegates from the travel tourism and related industries. Inadaba is owned by South African Tourism and organised by Witch & Wizard Creative.

Get ready Joburg E

njoy Markex Gauteng 2013 from 11 to 13 June a the e Sa Sand ndto ton n Co Conv nven enti tion on C entr en tre e E ach ac h ye year ar ap app p June att th Sandton Convention Centre.

Each year, approximately 10 000 visitors – primarily marketing, advertising, promotions and PR professionals – flock through the doors of the Sandton Convention Centre to experience Southern Africa’s definitive marketing, promotions and special events trade exhibition. Enjoy!

LOOKING BACK

H

Yes to success

ostex Gauteng 2013 was held from 17 to 20 March and the feedback has been great. The event provided opportunity for face-to-face product promotion in the hospitality industry and was attended by decision-makers across every spectrum of the industry. It attracted over 220 exhibitors and

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MEETINGS SA | MAY/JUN 2013

Hostex Gauteng 2013

11 500 visitors from across South Africa and neighbouring countries.

The 10 000 m2 of floor space allowed for non-stop activities in every corner of the two exhibition halls. Highlights included the SA Chefs Village, Global Pizza Challenge, Hospitality Emporium and the SA National Barista Competition.

to receive Meetings SA and SA Conference

1. PRINT

Email your details to subs@3smedia.co.za to receive a copy of Meetings SA each month as well as the 2013 edition of SA Conference Directory.

2. PC and tablets

Find

CONFERENCE online directory

A CONFERENCE ONLINE IS THE DEFINITIVE point of reference for venues, product and service providers for the meetings, conference, events and exhibitions sector. With detailed listings of venues, speakers, team builders and other industry-related service providers and products, the website is an essential tool.

We’ve got the latest business tourism news, venue developments and an extensive list of all the necessities to host successful meetings and events. For this wealth of knowledge, simply log on to www.saconference.co.za

STAY IN TOUCH A weekly newsletter keeps you up to date To receive your digital copy of Meetings SA each month as well as the 2013 edition of SA Conference Directory go to www.3smags.co.za

3. Smartphones

Sign up online for our FREE weekly newsletter, the SA Conference Update, and get the lowdown on the hottest happenings in the business tourism arena.

USER-FRIENDLY SEARCH FUNCTIONS Venues, speakers, teambuilders, entertainers, service providers and products

READY FOR MORE? To advertise on SA Conference Online, contact Caroline Martin Email: caroline@pinpoint.co.za Tel: +27 (0) 11 454 6051 fax: 086 660 2024

To receive your digital copy of Meetings SA each month as well as the 2013 edition of SA Conference Directory go to www.3smags.co.za

For more info or any website-related queries, contact Julia Mafcher Email: julia@3smedia.co.za Tel: +27 (0)11 233 2600 Fax: +27 (0)11 234 7275

LIKE SA CONFERENCE ON FACEBOOK Have your say or get the conversation.

The @SAConference tweets will keep you updated on happenings in the business tourism sector in South Africa and on the African continent.

REGULARS • Events

what • when • where...

The SA Wedding Show Marketing Indaba 15 to 16 May

T

he theme of this year’s conference is ‘targeting’. Delegates will get the opportunity to listen to more than 16 industry leaders and speakers covering most aspects of the marketing discipline.

CTICC www.marketingindaba.com

7 to 9 June

P

resenting the biggest and best bridal expo to hit South African shores; the South African Wedding Show showcases the work of 250+ wedding specialists CTICC www.thesaweddingshow.co.za

IFES Cape Town 28 to 30 June

T

he theme, ‘Creating Value in the Global Exhibition Industry to Ensure Growth and Sustainability’, will investigate how the exhibition industry needs to adapt and evolve in order to flourish in the constantly shifting markets of the future.

CTICC www.ifesnet.com

Markex Gauteng 11 to 13 June

The Good Food & Wine Show 23 to 26 May

E

xplore your inner foodie with kitchen commander Gordon Ramsay and patisserie provocateur Eric Lanlard of Baking Mad. The show will also host the inaugural South African Bar Show, a showcase of liquid style.

CTICC www.goodfoodandwineshow.co.za

A

pproximately 10 000 visitors – primarily marketing, advertising, promotions and PR professionals – attend the show to experience Southern Africa’s definitive marketing, promotions and special events trade exhibition.

Sandton Convention Centre www.markex.co.za

11 to 14 May

Indaba 2013

INDEX TO ADVERTISERS African Pride Crystal Towers Hotel & Spa 2 Alpine Heath Resort 22 Champagne Sports Resort & Pumula Beach Hotel10 & 11 Club Mykonos Resort 28 ConCept G OFC Corporate Conference Gifting 43 Creative Collective 36 Creative Minds Marketing 43 Durban ICC 18 Innovula 43 Intercape 29 InterContinental Hotel Group 13 Johannesburg Expo Centre 14 - 17 MagnifiSAnt 43 Markex LI Midlands Meander Association IFC Moses Mabhida Stadium 20 Oasys Innovations 42 Premier Hotels & Resorts OBC SA Event Decor 38 Sandton Convention Centre IBC Sica’s Guest House 23 Southern Sun OR Tambo International Airport 39 The Maslow 37 The Oyster Box 32 & 33 The Vineyard Hotel & Spa 30 The Westin 24 & 25 Tshwane Events Centre 8&9 uShaka Marine World 21 Zonki Printing 43

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MEETINGS SA | MAY/JUN 2013

Gauteng Outdoor Adventure & Travel Expo

11 to 14 May

Not only will there be loads of interesting things to see and buy, but there will be some exciting events happening throughout the Expo.

Waterfall Polo Estate, Kyalami www.outdoorexpo.co.za

A

frica’s largest travel trade show – a marketing drive to promote South Africa and the Southern African region to the world.

Durban ICC www.indaba-southafrica.co.za

Bonitas Comrades Expo 30 May to 1 June

T

his year, over 130 exhibitors ranging from the top sport shoe and clothing brands to a wide variety of sport nutritional supplements will line the isles of the expo.

Durban Exhibition Centre www.comrades.com

Your Family Creative Crafts & Arts Expo 28 to 30 June Not only will there be loads of interesting things to see and buy, but there will be some exciting events happening throughout the Expo.

Emporers Palace www.creativecraftexpo.co.za

HALF THE SUCCESS OF AN EVENT IS WHERE YOU HAVE IT. HALF THE SUCCESS OF AN EVENT IS THE TEAM THAT DOES IT.

THAT’S WHY YOU WANT THE BEST OF BOTH. At the heart of South Africa’s business hub, the Sandton Convention Centre is the leading, most prestigious, multipurpose exhibition and convention centre. From pre-event planning, right up to the preparation and presentation of each meal, our professional team pursues every detail to great success. World-class facilities with the latest technology can accommodate every expectation. Combine the perfect location with an outstanding team, and be assured of a winning event at the Sandton Convention Centre.

View our service offering and state-of-the-art facilities at www.saconvention.co.za

SANDTON CONVENTION CENTRE Telephone + 27 11 779 0000 | Facsimile + 27 11 779 0001 | Email scc.info@tsogosun.com

Johannesburg | South Africa

One of South Africa’s fastest growing independent hotel brands, Premier Hotels & Resorts is renowned for having the best conference facilities in great locations nationwide, along with superior service and on-site luxury hotel rooms – providing for top class events solutions.

Now in Cape Town, Knysna, Pinetown, Port Edward, East London Pretoria, Johannesburg, Midrand (opening soon)

Central Reservations: 086 111 5555 | info@premierhotels.co.za | www.premierhotels.co.za