Service Station & Garage Management March 2013

SSGM Service Station and Garage Management READ BY AUTOMOTIVE REPAIR SHOP OWNERS AND TECHNICIANS SINCE 1955

MARCH 2013

Scan Tools

Market Report Hub and Bearings p 01 cover.indd 1

www.ssgm.com

13-03-22 9:37 AM

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13-03-13 10:32 AM

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2/14/13 9:09 AM 13-03-13 10:32 AM

SSGM what’s inside March 2013

Vol. 43 No. 2

Service Station and Garage Management

EDITOR Tom Venetis (416) 510-6790 tom@ssgm.com TECHNICAL EDITOR Jim Anderton jim@ssgm.com

CONTRIBUTING WRITERS Nestor Gula, Chris Talbot, A. Brooks, N. Stapinsky PUBLISHER Marc Gadbois (416) 510-6776 marc@ssgm.com SALES MANAGER Jay Armstrong (416) 510-6745 ACCOUNT MANAGER Jim Petsis (416) 510-6842 CIRCULATION MANAGER Selina Rahaman (416) 442-5600 ext 3528 srahaman@bizinfogroup.ca SUBSCRIPTION ENQUIRIES Roshni Thava (416) 442-5600 ext 3555 ART DIRECTOR Ron Taylor

See Page 18

PRODUCTION MANAGER Steve Hofmann (416) 510-6757

See Page 26

PRINT PRODUCTION MANAGER Phyllis Wright

Hubs and Bearings Keeping an ear open to possible trouble. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

VICE PRESIDENT CANADIAN PUBLISHING Alex Papanou PRESIDENT BUSINESS INFORMATION GROUP Bruce Creighton

Belt and Hoses Troubleshooting and profits need only a simple look, feel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Scan Tools Taking a page from the Tablet revolution. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Market Report Aftermarket show signs of recovery, profitability in the coming years . . . . . . . . . . . . . . . . . . 31

Departments Editorial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Technical Tip . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Baywatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Internet Directory. . . . . . . . . . . . . . . . . . . . . . . . . . 38 Advertiser Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 38

*For BlackBerrys: Go to your BlackBerry messenger and select Scan Barcode. *For iPhones: Use the App Store to download Beetagg Reader Pro.

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“We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund (CPF) for our publishing activities.”

In association with CANADIAN

AUTOMOTIVE Technician

AWARD-WINNING MAGAZINE HEAD OFFICE Business Information Group 80 Valleybrook Drive Toronto, ON M3B 2S9 Contact us via one of the following methods: Telephone: 416-442-5600 Facsimile: 416-510-5169 Website: www.ssgm.com Service Station and Garage Management is published

by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd., a leading Cana­dian information company with interests in daily and community news­papers and business-to-business information services.

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Postmaster: please forward forms 29B and 67B to 80 Valleybrook Drive, Toronto, ON M3B 2S9. Printed in Canada. All rights reserved. The contents of this publication may not be re­produced either in part or in full without the consent of the copyright owner.

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www.ssgm.com

13-03-13 10:53 AM

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13-03-13 10:36 AM

|| Tom’s Editorial

W

By Tom Venetis, Editor

What people fail to understand is regular maintenance will keep a vehicle on the road for a very long time. I saw one vehicle come into a shop with over one million kilometers and it ran with the precision of a Swiss watch.

Keep Your Old Car

hen should you get rid of an old car? That is the question asked by an American company GoBankingRates.com in California. The company makes the case a person should finally ditch an old automobile when, “a consumer’s car maintenance costs exceed 50 per cent of their vehicle’s present value, then it’s time to make a purchase.” The study goes on to cite a Wall Street Journal statistic on the cost of new vehicles and current financing rates, implying if the cost or repair exceeds the monthly payments on a new or leased vehicle, including interest payments, it’s time to send the vehicle to the scrap heap Murray Voth of TACT has written about this issue in great depth in February of last year (http://www.ssgm.com/news/how-to-differentiate-yourself-in-this-industry/1001964794/). If you have forgotten that piece, read it again.

What the GoBankingRates.com study does not take into account is the depreciation cost of a new vehicle over time or buying out the remainder of the vehicle cost after a lease runs out; or the cost of leasing another new vehicle if one gets tired of the current one. When you start factoring in all of those cost, keeping that older vehicle on the road becomes, in reality, the less costly option.

What is often overlooked in this kind of debate is the reason people will abandon an older vehicle for a new one is they have often not maintained that vehicle well from the start. They skip oil changes, transmission inspections and regular fluid changes. They ignore small problems that can be fixed easily and inexpensively until they become something larger and more expensive; or they ignore problems altogether until those problems result in the car not starting one day. Others try to go cheap on the maintenance and repair work. They will only get some of the needed repairs done, putting off the rest; they will try to do the work themselves in a ham-fisted manner; they will demand that the cheapest, lowest-quality parts and fluids be used on the vehicle What people fail to understand is regular maintenance will keep a vehicle on the road for a very long time. I saw one vehicle come into a shop with over one million kilometers and it ran with the precision of a Swiss watch. The shop’s technician told me its owner never once skipped an oil and fluid change, did all needed repairs and followed the maintenance schedule outlined in the owner’s manual religiously. If the technician found an issue or recommended some needed work, this owner never said no. When I asked this owner if he planned to get a new car, he said he could not see the reason why. His car had run for over 20 years without a problem and he did not see how he could save any money by getting a new vehicle.

He is right. Even with the low financing rates available today and the low cost of some new vehicles, it still is cheaper for this fellow to keep his 20-year-plus car on the road.

What do you think?

Have your say and speak your mind! letterstotheeditor@ssgm.com 6 SSGM March 2013

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www.ssgm.com

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|| News Briefs Auto-Camping Ltd. Appoints VP of Operations

nity to compare the steering, stopping and stability characteristics of vehicles with worn OE ride control components and new Monroe ride control replacement components.

“There’s just no other training program like the Monroe Ride and Drive in the aftermarket,” Osgood said.

The Ride & Drive program was designed to help improve replacement diagnosis and confidence when recommending ride control components to consumers.

The program is led by several highly acclaimed automotive industry veterans and Monroe ride control training experts.

The 2013 Tour schedule currently includes 45 visits to popular locations in the U.S. and Canada.

Tenneco Monroe Ride & Drive Program Expands

Rubber Hits the Road on the Huge Gap in Canada-U.S. Tire Prices

Auto Camping announced the appointment of Callum McLean as VP of Operations.

A seasoned Operations executive with Loeb/Provigo and Canadian Tire Corporation, Callum joins the European Import Parts Specialist in order to optimize the Head Office and Distribution Center responsibilities.

Prior to his 16 years in the corporate world, Callum was self-employed. As such, he understands the unique challenges of a privately owned company.

With his experience, Callum will strengthen the senior management team and spearhead the advancement of Auto-Camping’s European parts and lubricants business.

Tenneco announced plans to attract nearly 10,000 attendees to its 45-stop calendar for 2013. Tenneco also plans to take the popular Monroe Ride & Drive seminar to several key industry training schools, including VISION Hi-Tech Training Expo in Kansas City, Mo., this March.

Now in its 12th year, the Monroe Ride & Drive program was designed to help technicians identify the characteristics and differences of worn versus properly functioning ride control components and to recognize the impact these components have on overall vehicle safety.

“We’re proud to continue to offer such a critical educational initiative to the aftermarket,” said Chuck Osgood, manager of training and sales operations, North American aftermarket, Tenneco. “It’s such a small investment of time compared to the remarkable value you’ll bring back to your customers.”

The 2013 Monroe Ride & Drive program also features enhanced curriculum, including key new ride control trends, exclusive training in innovative undercar technologies and the industry’s only hands-on ride and drive training experience.

This premier driving experience gives service technicians an opportu8 SSGM March 2013

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The Senate Committee on Finance has confirmed the Tire Dealers Association of Canada’s (TDAC) findings that discriminatory “country pricing” by tire manufacturers is forcing tire consumers across Canada to pay anywhere from 30-50 per cent more for the same tires selling in the U.S. “Many U.S. based tire manufacturers use their supplier contracts with Canadian tire retailers to force them to buy tires wholesale directly from their Canadian affiliates rather than directly through much less costly U.S. wholesale distribution channels,” says Bob Bignell, chair of the Tire Price Disparity Committee of the Tire Dealers Association of Canada.

“If a Canadian retailer buys whole-

sale tires from a U.S. wholesale distributor rather than through the manufacturer’s Canadian sales division, both the Canadian retailer and the U.S. distributor have their supplies of tires cut off by the manufacturer. In the end it’s the Canadian tire consumer who gets gouged by higher tire prices.”

Notwithstanding tire manufacturer’s practices of barring cheaper U.S. wholesale tires from being imported into Canada, even Canadian made tires are more expensive in Canada than they are in the U.S. In October 2011 TDAC wrote to Finance Minister Jim Flaherty noting that, “Incredibly the wholesale prices of tires manufactured in Canada are 30 per cent cheaper in the United States than in Canada.”

Bob Bignell notes that, “Given that the US and Canadian dollars have been at parity for a long time, that many tires sold at higher prices in Canada are made here and that there are no import duties or tariffs on imported tires, there is no excuse whatsoever for tire prices in Canada to be more than five per cent higher than they are in the United States. There is simply no rationale whatsoever for a tire made in Nova Scotia to cost a Nova Scotian more than an American.”

Over the next year TDAC will be undertaking a number of measures to protect Canadian consumers in the next year: • A Canada-U.S. border-wide, brandby-brand tire price survey of passenger, light truck and medium-truck tire prices to highlight the worst offenders in penalizing Canadians on tire pricing; • Publishing the results of those price surveys and making those results available to consumers and Canadian regulators; • Petitioning tire manufacturers directly on behalf of Canadian tire consumers to get them to recognize the consumer impacts of the massive disparity between Canadian and US wholesale tire prices.The basic premise of TDAC position to manufacturers is that “There is no excuse for Canadians paying more for tires than Americans do.” www.ssgm.com

13-03-13 10:38 AM

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13-03-13 10:39 AM

|| News Briefs Mister Transmission Announces First ‘Win Your Repair’ Winner in 2013

On January 1st, 2013, Mister Transmission informed another customer that they won their repair.

The ‘Win Your Repair’ program is in its fourth year. It first began in January 2009. The contest allows all Mister Transmission customers an opportunity to enter their name for a chance to win back the cost of their repair (up to $2,000). A winner’s name is pulled every quarter. The contest is open to all Canadians, and is a National program.

This years’ first winner is from Picton, Ontario. Mr. Grahame Doherty brought his vehicle into the Mister Transmission on North Front Street in Belleville, for a transmission repair. Mr. Doherty submitted his ballot online and his name was pulled for this January’s winner.

Canada Strengthens Vehicle Safety Standards

The Honourable Denis Lebel, Minister of Transport, Infrastructure and Communities and the Honourable Leona Aglukkaq, Minister of Health, announced important safety regulations requiring new vehicles in Canada to include shoulder belts in the rear centre seat.

“Ensuring the safety of Canadian families is very important to our government. That’s why our government is enhancing vehicle safety standards to better protect the travelling public,” said Minister Lebel. “Making shoulder belts mandatory in the rear centre seat will reduce the number of deaths and serious injuries on our roads.”

The amendments to the Motor Vehicle Safety Regulations include a significant update to Standard 208, Occupant Restraint Systems in Frontal Impact.

In addition to introducing a mandatory requirement for lap and shoulder seat belts in the rear centre seat, these amendments will make vehicles safer by: • Requiring vehicle safety testing using female and child-sized dummies, in addition to the male testing dummies that were previously required; 10 SSGM March 2013

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• Improving air bag deployment testing; and • Increasing the vehicle test speed to better protect occupants involved in serious frontal crashes.

“While Health Canada’s regulations make child car seats in Canada among the safest in world, the improved safety standards announced today represent good news for all Canadian consumers and their families,” said Minister Aglukkaq.

“Canadians expect their cars to be built to the highest safety standards, so the revisions to this regulation will ensure not only enhanced safety protection for occupants in frontal crashes, it will also more closely align both Canadian and U.S. vehicle standards making advanced safety technologies more readily available and affordable,” said Mark Nantais, president of the Canadian Vehicles Manufacturers’ Association. “It is an approach which is fully consistent with the action plans under the Canada-U.S. Regulatory Cooperation Council”.

“The government is to be commended for its commitment to ensuring that Canada’s regulatory framework keeps pace with industry safety practices and technologies for the benefit of Canadians, and for their commitment to aligning Canadian safety regulations with major global standards,” said David Adams, president of the Association of International Automobile Manufacturers of Canada.

Manufacturers have until September 1, 2015 to comply with the new requirements of Standard 208. Older vehicles will not be required to be retrofitted.

These new requirements will

improve vehicle safety and bring Canadian Safety Standards more closely aligned with those of the United States.

This harmonization will facilitate cross-border trade in new vehicles and encourage long-term economic growth.

KYB Americas Corp. Announces New KYB Certified Ride Control Center Kit

KYB Americas Corp. announced the release of the latest version of the KYB Certified Ride Control Center Kit. Intended for automotive service providers, the kit is expected to help make it easier to evaluate vehicle control conditions and how to communicate those conditions to the motorist accurately via new HD graphic animation technologies and helpful training aids In addition to POP materials, the new kit integrates some QR code and graphic animation technology, most of which are available on the new KYB Digital Media Library.

The new multi-media KYB Digital Media Library contains HD computer graphic animations designed to help the motorist understand what ride control does and how wear affects designed vehicle performance.

The library includes a 15 minute training video that can show the shop how to earn more shock and strut sales, and how to keep their customer in designed vehicle control.

Participating service providers will also receive quarterly e-tips, updates and training via a dedicated channel within KYB. As a reward for completing KYB training and passing an on line quiz, KYB Certified Ride Control Center Kit purchasers can also get up to $100 dollars in rebates.

“Investing in the service provider’s success is a KYB top priority.” said KYB’s director of marketing and training Mac McGovern.

“Our Stability Control & Sales Training is acclaimed best in the industry. This new KYB Certified Ride Control Center Kit is affordable and exactly what they need to take advantage of the latest graphic animation, mobile technology marketing & in shop training tools.” www.ssgm.com

13-03-13 10:38 AM

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13-03-13 10:40 AM

|| News Briefs Mitchell 1’s Manager SE Integrated with ProDemand

Mitchell 1 announced the company’s Manager SE shop management system is now integrated with ProDemand, providing enhanced workflow and navigation between the two systems. In addition, the new version is supported on Microsoft’s Window 8.

“Manager SE is our premium shop management system, designed to improve shop efficiencies at every step.

Integrating with our premium information system is a natural evolution of our product lines,” said Ben Johnson, director of product management, Mitchell 1. “One of the underlying upgrades to this release is an upgraded database architecture which allows us to support this version on the new Windows 8 operating system. Our users who upgrade their PC hardware will have a seamless experience with their Manager SE system.”

With a single click, Manager SE users may directly access the contents of ProDemand, including industryleading estimating, maintenance, service, fluids and TSB information. Items selected in ProDemand are transferred together into Manager SE and automatically added to the repair order or estimate in progress. Searching is more streamlined, too, with enhanced viewing and sorting features.

The TSB viewer in ProDemand speeds up the process for searching systems or specific issues and generates a record of the TSB reference for work completed by embedding a link to the relevant TSB article in the repair order.

All Manager SE customers will receive the update at no charge, and those with a current ProDemand subscription will also receive complimentary preview access to SureTrack, Mitchell 1’s new expert-based diagnostic resource. In addition, existing Mitchell 1 Manager 5.9 users are invited to upgrade to the new version of Manager SE at no additional charge.

For more information about Manager SE and ProDemand, call 888724-6742 or visit www.mitchell1.com.

Mitchell 1 also offers an active online discussion board covering specific product lines and a wide range of shop 12 SSGM March 2013

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management issues and topics.

Visit the Mitchell 1 Users Forum at http://www.managerforum.net.

Dayco Receives Award at UniSelect Annual Meeting

Dayco Canada Corp. received the 2012 Outstanding Shipping Performance Award from Uni-Select Canada during the annual Uni-Select North American Convention in Las Vegas, Nevada.

During the presentation of the Annual Supplier Awards, Dayco was presented with the shipping performance award for achieving a fill rate of over 95 per cent.

“Being recognized by Uni-Select as a top performer in order fill was very rewarding and many of our Dayco Associates work very hard to make this possible,” said Bill Hay, vice-president of Sales for Dayco. “One of the most important variables in this business is being able to supply the right parts at the right time. Dayco’s performance of an over 95 per cent fill rate for 2012 is one of the many ways we as a company demonstrate our commitment to our customers”.

Dayco Canada Corp. was one of only two companies recognized by Uni-Select for meeting or exceeding a fill rate of 95 per cent.

Remanufacturing Section to Return to AAPEX 2013

The Automotive Aftermarket Products Expo (AAPEX) Remanufacturing Section – co-hosted by the Motor & Equipment Remanufacturers Association (MERA) and the Engine Rebuilders Council (ERC) – will return in 2013 to promote the environmental, economic and product performance benefits of remanufacturing in the automotive aftermarket.

AAPEX is set for Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo Center, in Las Vegas, Nev., and delivers new products, the latest technologies, high-powered product demos, innovative business solutions and invaluable networking opportunities to “Grow Your Business at AAPEX.” The event is jointly sponsored by the Automotive Aftermarket Industry Association (AAIA) and the Automo-

tive Aftermarket Suppliers Association (AASA).

The AAPEX Remanufacturing Section will feature dozens of exhibits from ERC and MERA members, as well as live engine rebuilding demonstrations by Hendrick Motorsports technicians. To promote the sustainability benefits of remanufacturing, the section will be surrounded by green carpet, highlighted in green on the show map, and recognized in AAPEX communications.

“Remanufactured and rebuilt engines deliver sustainability and value that not only benefits consumers, but the entire aftermarket,” said Courtney Carbone, director, AAIA member services, Engine Rebuilders Council.

“ERC members are excited to return to this important section to promote these benefits in 2013.”

The Remanufacturing Section sold out quickly last year, so prospective exhibitors from MERA and ERC member companies are encouraged to complete their AAPEX applications as soon as possible, with the appropriate box checked for the Remanufacturing Section.

For more information, prospective exhibitors should contact Sandi Kulas, AAPEX Event Management, W.T. Glasgow, at 708-226-1300 or skulas@ wtglasgow.com.

Carmecca.com Launches

A new online web solution for auto shop owners has been launched by Carmecca. Carmecca.com allows auto shops to receive and review online repair orders, the ability to submit repair offers and the capability to book appointments online.

Free registration and full access to local and regional repair requests for auto shop owners, with the flexibility to access and review incoming orders in real time. Carmecca.com also provides a messaging system that will allow direct contact with the client.

Interested service providers are able to join carmecca.com prior to launch scheduled for Spring 2013.

Visit www.CarMecca.com to register for free. news continues on page 22 www.ssgm.com

13-03-13 10:38 AM

2000

1965

Valvoline launches MaxLife®, the first motor oil for high mileage engines

Valvoline introduces the first & best selling racing oil of all time

1866

Dr. John Ellis invents motor oil

1939

Valvoline develops X-18, a single grade oil which could be used in place of 18 different specified automotive lubricants

1996

Valvoline launches DuraBlend™, the first synthetic blend motor oil

2012

Valvoline launches NextGen™, the first national branded recycled motor oil

Valvoline invented the engine oil category almost 150 years ago – and we haven’t stopped pushing new innovations since.

NextGen™ motor oil is the latest in a long line of category-changing introductions.

Made with 50% recycled oil, NextGen™ delivers 100% Valvoline engine protection. NextGen™ motor oil is great for engines and better for the environment, it exceeds industry specifications with reduced environmental impact compared to non-recycled motor oil.

Naturally, NextGen™ is supported by the full force of Valvoline’s innovative marketing programs.

Welcome to the Next Generation in motor oil.

Learn more about NextGen™ at NextGenMotorOil.ca © 2013, Ashland Inc. TM Trademark of Ashland or its subsidiaries in various countries.

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13-03-13 10:40 AM

|| Hub Feature

Keeping hub assemblies in tip-top shape

D

iagnosing hub assembly wear and failure can trip anyone up. The sounds associated with wheel hub and bearing wear and tear can sound suspiciously like other problems related to the tire or even the constantvelocity (CV) joints. However, there are some audio and handling cues that can make it easier for the service technician to quickly and accurately diagnose the problem.

Early signs of wear on the wheel bearings will usually be related to noise — typically a growling, humming, squeaking or even a gentle “shushing” sound. There’s a good chance drivers will ignore the persistent sound at first, but as the bearing continues to wear, the sounds get louder and more distracting.

“The worse the problem is, the easier it is to find. When they wear, they’ll usually develop some play in them. You can put the car on the hoist and wiggle and find play in places where there’s not supposed to be play,” said Dwayne Venema, owner of RDV Mechanical in Fort Smith, Northwest Territories.

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Venema noted it can be easy to get fooled, and many service technicians have replaced the hub assembly on the wrong side of the vehicle, believing incorrectly they had pinpointed the problem. Today, many shops are outfitted with a Chassis Ear, an electronic device with audio transmitters that can be tie-strapped to the suspension. Each transmitter runs on a different channel, and after a quick drive, it becomes obvious which hub assembly has taken a beating. Venema said it’s a tool he wouldn’t be without, as it saves him plenty of time and makes him more accurate and efficient in diagnosing hub assembly problems.

Another key sign that a hub assembly is failing is a feeling of misalignment while cornering, said Dean Weber, vice-president of sales and marketing at Proforce Automotive in Toronto. Weber said it can feel like the wheel is misaligned or there’s a “jerky” feeling in the steering. Other signs of pending failure include abnormal or uneven tire wear, and if the ABS light is displayed.

By Chris Talbot

“The tech can diagnose this by jacking up the car and wiggle each wheel with your hands. If the wheel gives too much, the bearings may be loose or need replacement,” Weber said.

From inside the car, it can be difficult to determine the problem, said Rick Domin, senior product analyst at The Timken Company.

“The problem is when you’re inside the vehicle and you hear one of these noises, it is sometimes difficult to identify which side it’s coming from,” Domin explained. “It tends to resonate through the car instead of being obvious. That’s where there’s some checking you can do — getting the wheel off, checking the hub assembly for hand play, which is inand-out movement, looking for grease being expelled from the hub assembly itself, whether it’s up near the CV joint or in between where the rotor and the hub flange would be. If you see excessive amounts of grease, that’s an indication that something is wrong. And then the in-and-out play, the clearance in the hub assembly, generally if it’s over four-thousandths of an inch, you want to replace the hub assembly.”

Since the automotive industry made the switch to front-wheel drive two decades ago, hub and bearing assemblies have essentially become mostly unserviceable. Aside from automotive models at least 20 years old (or 10 years in the case of light trucks), there is rarely a need to disassemble the wheel bearing, clean out the assembly, repack it with grease and then reinstall. That’s still common in commercial vehicles, but for automotive technicians, it may only be necessary to do a repack a few times per year — specifically when working on older model vehicles.

Asking customers pointed questions to unveil these problems will save service technicians time in finding the problem.

Although there’s no average lifespan www.ssgm.com

13-03-13 10:41 AM

Hub Feature || for a wheel hub assembly, road conditions and extreme temperatures can certainly shorten its lifespan. Heat is an assembly’s biggest enemy because it can deteriorate the seal faster, allowing for contamination of the internal lubricant, said Domin. Extreme temperatures will wear out the seals, but that can be accelerated by bad wheel callipers or brake failure. Moisture in the assembly will also cause unnecessary wear.

Road conditions can also have a serious impact on an assembly’s life.

Rough rural roads, abrasives such as sand and salt on roadways, and impact damage from potholes and collisions will also contribute to the wear and eventual failure of a hub assembly, said Matt Bischof, product manager for FAG hubs and wheels at The Schaef-

fler Group.

Once the diagnostic has been completed and the problematic hub assembly identified, removing and replacing the part isn’t difficult, but Bischof warned to ensure the proper torque is used when bolting on the new assembly. Provided the manufacturer’s torque specifications are used in putting the bolts back in, the service technician won’t cause damage.

“There are some things when you’re

Proforce hub bearings come with preset internal clearance and are heat-treated for longer life.

Hub Bearing Diagnosis And Service Tips • Axle nut must be properly torqued to assure long service life of the hub assembly.

• Most manufacturers do not recommend reusing a self locking nut due to the possibility of the nut backing off in service.

• The hammer action of an impact wrench can cause internal damage to hub assembly raceways and bearings from shock.

• Splines, threads and steering knuckle mounting area must be clean and rust free to assure that the new assembly is not damaged during installation.

• A worn hub assembly normally exhibits a roaring noise when turning although some will have the noise constantly during vehicle operation. A wireless listening device is very helpful.

• Although most technicians will recommend replacement of a hub assembly when any looseness is found, some assemblies may exhibit a very small amount of clearance when checking by moving the tire assembly at 12 and 6 o’clock. Refer to the vehicle manufacturers guidelines for specific inspection procedures. www.ssgm.com

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|| Hub Feature changing them that you have to do. The most important is the proper torque of the axle part,” Timken’s Domin said. “That will ensure the longest life.

Inadequate or improper torque is the number one cause of installation error.

Another part of the hub that may not seem as critical but is, is actually the real stud torque. That won’t necessarily affect the bearings themselves as much as brake pedal pulsation, rotor run-out and abnormal brake failure.”

While hub and bearing assemblies are replacement parts, that doesn’t mean inspecting the assemblies can’t be slotted into a regular vehcile maintenance check. In fact, it is quite the opposite.

“It’s basically down to checking them periodically or if there’s a complaint of noise by a customer, that would be cause to check it,” said Schaeffler’s Bischof.

According to Domin, every little bit counts when ensuring a long life for a hub and bearing assembly.

“Good rubber and the only reason

I say that is tire imbalance issues or misalignment issues, meaning a good front end. Ball joints, tie rod ends and good rubber on the road will definitely help improve the life, where those issues could decrease the life if they’re allowed to come out of adjustment,” Domin said. “But as far as an individual wanting to maintain their hub assembly, the beauty of these is that they are self-contained, they’re pre-greased, pre-sealed and pre-set from the factory.

That means they’re easy to install and there’s no maintenance. But that’s also the downfall, that there’s no maintenance. You can’t clean them up, check them over and put them back together.”

SSGM

Symptoms of a Worn Wheel Hub Bearing Signs of a worn wheel hub bearing vary in severity. Some may be difficult to detect, leading to damage before corrective action can be taken. The time frame in which damage occurs is linked to driving conditions and/or the mechanical practices that were followed at installation. Noise is a classic sign of a bad wheel bearing or wheel hub bearing. Here are some indicators of a worn wheel hub bearing or other wheel-end damage: • Snapping, clicking or popping.

This can indicate a worn or damaged outer CV-joint. However, it also can be related to excessive bearing endplay, usually associated with inadequate clamping. This noise is typically heard when cornering or making sharp turns.

• Grinding when the vehicle is in motion.

Typically, this means there is mechanical damage in a wheelend system. Related to a bearing, it means a loss of integrity such as roller or raceway damage. The noise is normally heard when turning or when there is a shift in load.

• Knocking or clunking.

This can signal excessive play in the CV-joints or U-joints. It also can be caused by excessive backlash in the differential gears.

This is not generally associated with bearings and is normally heard either when shifting from changing directions, such as from forward to reverse or transitioning from accelerating to coasting.

• Humming, rumbling or growling.

These noises are normally associated with tire, electrical or drivetrain components. If bearing-related, the noise or vibration is present when drivingin a straight line, but intensifies when turning the steering wheel slightly to the left or right. Typically, the side opposite the rumbling is the defective side.

• Wheel vibration and/or wobble.

This is generally associated with a damaged or worn tire, wheel or suspension component or severe chassis misalignment.

When related to the hub or bearing, this normally indicates the loss of clamp or a bearing with extreme mechanical damage. It also can occur when lug nuts are not properly torqued.

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• Shudder, shimmy or vibration at a constant speed.

This is normally associated with worn or damaged suspension components or tires that are out-of-balance or out-of-round. It is not normally indicative of hub or bearing damage.

• Abnormal side pull when brakes are applied.

This is normally indicative of a defective caliper or equalizer, but it also can be a sign of worn brakes or rotors. However, severe looseness related to a bearing can also cause excessive runout, which may cause the brakes to pulsate or pull. The most common cause is a warped rotor due to the caliper not retracting.

• Uneven rotor or brake pad wear.

This is normally indicative of a bad caliper and/or a bad equalizer, which is not bearing-related.

Severe looseness related to a worn or damaged bearing can cause excessive runout, which can cause uneven wear on the brake pads and/or rotor. The most common cause is a warped rotor due to the caliper not retracting.

• Abnormal or uneven tire wear.

There are many causes of abnormal tire wear. The most common are worn or damaged suspension components, misalignment, improper inflation or tire selection. While extreme bearing wear or looseness can cause abnormal tire wear, it is typically related to other failure modes.

• ABS failure, which could be internal or external to the bearing or hub bearing assembly.

In extreme cases, internal and external sensors can be damaged from excessive movement caused by too much end-play. This indicates a lack or loss of bearing clamp. This normally results from severe mechanical break up or damage. (Additionally, in designs where the sensor is mounted externally, sensor damage can result from corrosion, stones and other hazards.)

TechTips is not intended to substitute for the specific recommendations of your equipment suppliers.

Every reasonable effort has been made to ensure the accuracy of the information contained in this writing, but no liability is accepted for errors, omissions or for any other reason. www.ssgm.com

13-03-13 10:42 AM

NO MORE CHIRPS, SQUEAKS & SQUEALS. (NOTE: SMALL ANIMALS WERE NOT HARMED IN THE PROCESS) Our import and domestic coverage continues to grow.

You get power and performance with Quiet Channel Technology™.

Our unique staggered cog profile and advanced rubber compounds virtually eliminate chirps, squeaks and squeals associated with pulley misalignment.

For more info, call 1-888-275-4397, or visit www.goodyearep.com

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The GOODYEAR (and Winged Foot Design) trademark is used by Veyance Technologies, Inc. under license from The Goodyear Tire & Rubber Company.

Goodyear Engineered Products are manufactured and sourced exclusively by Veyance Technologies, Inc. or its affiliates. The Gatorback trademark is licensed to Veyance Technologies, Inc. by The Goodyear Tire & Rubber Company. ©2012 Veyance Technologies, Inc. All Rights Reserved.

p 17 Veyance ad.indd 17

13-03-13 10:42 AM

|| Belts and Hoses

Looking for belt cracks isn’t enough for good maintenance Simple tools, apps can now make inspecting

By Chris Talbot worn belts faster, more accurate

W

ith changes in the manufacturing of belts in the last decade, the old way of checking for engine belt wear is no longer enough to give an indication of a belt’s longevity or imminent demise. Instead, a new – and free – tool is needed, and the few minutes it takes to use wear gauges will save a lot of headaches for customers later on.

Although engine physics haven’t changed, the parts certainly have – and in some cases, that’s creating difficulties for technicians who are used to doing maintenance checks a certain way, said Robert Christy, director of marketing at Dayco Products. Checking for cracks on belts is no longer sufficient, as the rubber material has changed – and so too have belt lifespans.

“What has changed is with the cars that are coming into that service interval, their belts were made with a different rubber compound,” Christy explained. “The old rubber compound used to be neoprene, which cracked.

Since around 2000, the original equipment manufacturers have been using a rubber compound called EPDM for belts, and this compound is a stiffer compound and allows belts to obviously last longer, but they wear differently.

They don’t crack. They’re resistant to crack. What they do is they lose rubber material almost like a tire.”

According to Christy, Dayco and others are still in evangelist mode when it comes to wear checks on maintenance belts. Since serpentine belts started becoming the norm a few years

18 SSGM March 2013

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ago, each manufacturer has begun supplying garage owners and their service technicians with free wear gauge tools.

They’re frequently handed out at trade shows.

Dayco calls its tool the aWEARness Belt Gauge. Small enough to fit in a pocket for easy access, the gauge is outfitted with three measurement indicators for checking rib wear, rib profile and belt cracks. When using the rib wear indicator, the top of the bar will be higher than the tops of the rib tips, but if it’s lower, then the belt is worn. Using the rib profile indicator, a new belt will show neither side nor flank clearance on the ribs, but on a worn belt, the indicator will bottom out so that voids appear on the flanks of the ribs.

With the window, take care to look for cracks; and should four or more cracks fit within the small window, then the

Dayco’s aWEARness gauge can be used to inspect wear and estimate belt replacement for serpentine belts in vehicles.

belt is worn and should be replaced.

Other belt gauges work in a similar manner.

“A serpentine belt has a V-profile on all the ribs, and when it wears, that V turns into a U. That means those ribs get thinner. They lose rubber material,” Christy said.

It’s a quick process to check the belt ribs using a gauge and can easily fit into any maintenance check process.

Christy said many technicians are still unaware they need to look for more than cracks, though.

Outside of regular maintenance, there are a few indications something

It is all about educating the customer. CRP Industries has this valuable and informative information sheet that can be used by service writers to explain how a timing belts works, why it is important to replace the belt regularly and what happens if you don’t do regular maintenance on the system. www.ssgm.com

13-03-13 10:24 AM

Belts and Hoses ||

is wrong with the belt. Should the belt be worn, it can flip, make noise and even cause other components like the alternator to malfunction. Should a belt break, the automobile is going to be dead on the road; and chances are, the customer is going to lay blame on the service technicians they go to for regular maintenance. A quick check during every maintenance procedure can provide prior warning of a worn belt before it breaks.

According to research data from the American Aftermarket Industry

The Gates Parts Image Capture (PIC) Gauge is an easyto-use smartphone app that evaluates belt wear. PIC Gauge is designed for use by professional technicians and service writers to more-accurately diagnose serpentine belt wear. www.ssgm.com

p 18-24 Belts.indd 19

Association (AAIA), one in five automobiles on the road is being operated with a worn belt. The main cause of belt issues is misalignment. Any misalignment over 1.5 degrees will cause unnecessary wear and lead to a break faster than usual. Should it be misaligned by 2.5 degrees or greater, the belt can flip right off the drive. The other major cause is incorrect tension.

One of the first indications of a belt problem drivers often notice is noise that slowly increased in volume.

A slight misalignment will be audible as chirps or squeals, but sound alone isn’t enough to determine the problem.

Christy offered an easy way to check.

While the engine is running, spray the ribs with water. If the noise disappears, it’s a misalignment problem. If it gets louder, it’s a tension problem.

“It’s a wear item like anything else.

The belt will wear out quicker if you

The Gates G-Force Carbon CVT belt is a Neoprene belt that features a trapezoid top-notch and rounded cog design for flexibility and heat dispersion.

have any issues with the system, like a worn-out tensioner or any misalignment. It will destroy a belt instantly,” Christy said.

At the same time, another important – and quick – maintenance check a service technician can make to keep a vehicle running in tip-top shape is on the hose. A broken hose can also be a major problem for drivers. Unlike belts, hoses haven’t changed in some time, so the same procedures used for years still apply.

Signs of wear can be found by taking a few minutes to check the hoses.

A sure sign of trouble is moisture or dripping around the hose clamps or connections. Although it could be the clamps are not tight enough (a problem easily solved), it could be a sign of degradation of the internal rubber of the hose.

“Hoses naturally have a lifespan due to the ozone in the air of somewhere around 10 years when they start to show external signs of breaking down,” said Ronald Tremblay, owner/operator of The Garage Auto Pro in Vancouver.

“The rubber starts to get weak. But the inside, it can have a shorter life if the anti-freeze or coolant mixture is not of the correct pH balance, which can easily happen to it after a few years. Coolant flushes and exchanging the fluids or at least correcting the pH balance ... inspecting that and making sure it’s in good shape all the time, the hoses can last up to 10 years or more.”

Even if everything looks in good shape, it’s a good idea to do a regular hose check. Although external rubber may look fine, it’s possible the internal rubber is breaking down. To check for wear, grab the hose and squeeze it as if testing a loaf of bread. If there’s cracking, whether through feel or sound, the hose is not in good shape. A hose should remain supple and soft, Tremblay explained.

Although belts are most likely to become worn after six years, hoses should last up to a decade before signs of wear become evident. Taking a few minutes during any inspection or work on a vehicle can alert technicians of belt or hose wear before it becomes a problem for the customer.

SSGM March 2013 SSGM 19

13-03-13 10:24 AM

TECH TIPS EFI a Key Component of Engine Management

O-Ring seals the injector to the fuel rail Electrical connector

An Overview of Electronic Fuel Injector

Fuel Filter

In the early seventies, some scientists and economists were predicting the world would run out of oil by the nineties. One main reason was the consumption of fuel Injector housing is a sealed unit and by the automobile, but there was something internal parts cannot be replaced with the exception of the fuel filter missing from the equation and that was the microchip. With the invention Coil Winding – when energized pulls of the microchip, today’s vehicles are run Pintle up from seat by a computerized engine management system improving both fuel economy and emissions. A key component of this engine Pintle – finely machined part that normally sits management system is the electronic fuel down on the seat to prevent fuel from passing.

When lifted from the seat, fuel is allowed to Pintle seat – a precision machined surface injector. pass. The pintle is cooled and lubricated by the that is matched to the pintle. Design and size fuel of the seat and pintle will determine the spray Utilizing the electronic fuel injector in pattern and flow rate today’s vehicles, there are three types of fuel injection systems: 1) e simultaneous injection system (in which the injectors in all cylinders inject simultaneously).

Fuel Injector Peak Drivability Formula 2) e group injection system (in which the cylinders are Vehicle design engineers use a formula to determine the divided into groups of 2 or 3 for injection). electronic fuel injector speci cations in order for a vehicle 3) Independent injection system (in which each cylinder to reach peak drivability e ciency and emission standards. injects on the intake stroke).

Example: With fuel pressure at 43.5 psi

How Does the Automobile Manufacturer Determine Fuel Injector Size Horse power (HP)

Torque at flywheel

BSFC

Brake Specific Fuel Consumption (Fuel consumed in pounds per hour for each horse power made). Low to medium naturally aspirated engine = 0.45 - 0.50

Number of Injectors

Often one per cylinder, but not always true

Injector Duty Cycle

Amount of time injectors are switched on. Most auto manufacturers use 0.80 (80%) in their formula.

100% would cause the injector to overheat and possibly cause injector damage

HP (300) x BSFC (0.50) ____________________________ = 23.4375 lb/hr Number of Injectors (8) x Injector duty cycle (0.80)

DENSO First Time Fit® Fuel Injector

As a world leader in automotive component manufacturing and a tier-one OE supplier, DENSO offers a quality aftermarket program. DENSO First Time Fit fuel injectors are manufactured and tested to the strictest OE standards for unparalleled performance. Each component is precision-built for exact replacement … and a first time fit.

For more information or a distributor near you, visit www.DensoAftermarket.com.

ADVERTISEMENT

p 20 Denso advertorial.indd 20

13-03-13 10:43 AM

It started with a spark... but it’s our entire product line that has everybody talking.

For more information, visit densoaftermarket.com/ssgm ©2012 DENSO Sales California, Inc. All rights reserved. First Time Fit® is a registered trademark of DENSO Sales California, Inc.

p 21 Denso ad.indd 21

13-03-13 10:44 AM

|| News Briefs New Website Launched for ASRW

Automotive Service & Repair Week (ASRW) announced the launch of an all-new website combining NACE and CARS information located at www.

ASRWevents.com. Among many technical, aesthetic and graphical upgrades, highlighted features include a streamlined interface and easy-to-use navigation.

The site is simply structured with a fresh look for the Exhibitor Search, featuring advanced search capabilities; integrated hotel reservations; simplified registration; and an extensive FAQ section addressing the most commonly asked questions. Attendees and exhibitors will also be able to access all-new sections that personalize each individual’s ASRW experience.

Exhibitors will also notice significant upgrades to their website experience on the new site. New features include a streamlined exhibitor profile platform that allows exhibitors to interactively build an online marketing presence with graphics, company/product information and videos.

“Through this extensive upgrade and integration, we were able to streamline our customers’ experience, and we are excited to continue to be leaders in trade show technology for the automotive service and repair industry,” stated Lindsay Roberts, ASRW group director. “As ASRW continues to evolve and

change, combining NACE and CARS into one central site was the next logical step in its growth.”

An all-new, interactive calendar feature for the master schedule and ASRW Conference Program, and upgrades to the exhibitor services experience are currently in development and will launch this summer.

The site can also be accessed using www.NACEexpo.com and www.CARSevent.com.

ASRW 2013 is scheduled for Oct. 17-19 at the Mandalay Bay Convention Center in Las Vegas.

Delphi Announces New Ignitions Coils for More Than 11 Million Vehicles

Delphi announced six new ignition pencil coils covering more than 11.4 million Chrysler, GM and Toyota vehicles from 1998 to 2011. Part numbers: GN10309, GN10310, GN10311, GN10312, GN10313, GN10314.

As of January 1, 2013, ignition coils carry a three year / 36K mile warranty.

This applies to coils purchased after January 1, 2013. All other ignition related products still carry a 12 month /12K mile warranty. Coils purchased on or before December 31, 2012 carry a 12/12K mile warranty.

Ignition coils operate in a tough environment. Stresses created by vibration, temperature changes and even the failure of spark plugs and other com-

•

Over 500 numbers covering 90% of your market

•

Electrostatic Coating ( E-Coat ) on all non friction surfaces

•

Produced as per OE manufacturers standards and specifications

•

Contains 25% more carbon for vibration dampening

•

More durable / more resistant to heat and cracking / quieter

•

One year warranty against any manufacturing defects

•

Exclusive metallurgy and e-coating offers best in class rust protection

ponents can cause ignition coil wiring to break or short out. The insulation inside the ignition coil can also fail, causing energy to escape.

Delphi backs up its innovative ignition coil design with intelligent manufacturing and uses a winding process technique to control the length of wire between adjacent windings. More length results in greater voltage differences, which can create more pressure that could break down the insulation and wire coating.

Shad’s R & R – 40th Anniversary

Time to get out your clubs, clean your golf shoes and get ready to hits the links … especially the links at Station Creek Golf & Country Club in Stouffville, ON. Shad’s R & R is being held at Station Creek again this year on June 13th. And it’s a very special occasion for Shad’s … it’s the 40th Anniversary of the Golf Tournament ‘For the Kids’.

Each year, Shad’s R & R contribute a fantastic amount of money to help improve the quality of life for the tens of thousands of Canadians with neuromuscular disorders and funds leading research for the discovery of therapies and cures. Since 1973, SHAD’s R&R has supported these efforts by donating over $4-million to Muscular Dystrophy Canada. Now entering its 40th year, the automotive aftermarket continues to fulfill founder Fred Shaddick’s original

www.monaco-group.ca

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www.ssgm.com

13-03-13 10:39 AM

Get more motor out of your motor.

Move up from your old OE plugs to Autolite® XP Xtreme Performance® plugs.

Made for any vehicle, import or domestic – they enhance performance, help maintain peak fuel efficiency, and last up to 160,000 kms with a five-year limited guarantee. To learn about XP and all Autolite parts, visit autolite.com or call the Autolite Hotline: 1-888-553-3726.

MOVE UP

>> ®

© 2012 Fram Group Operations LLC

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13-03-13 10:44 AM

|| News Briefs S H O C KS & S T R U T S

Get Your Monroe App ®

INTRODUCING THE

FREE MONROE MOBILE APP ®

It’s the fastest way to get the latest and greatest on Monroe® Shocks & Struts

Available for BlackBerry®, Android™, iPhone® and iPad®

SCAN THE CODE

mission of “For the Kids”.

You can make a difference while enjoying a day of golf … Shad’s is aiming to push the contributions even higher, so mark your calendars for the 40th Annual Shad’s R & R Golf Tournament, June 13th. Help Muscular Dystrophy Canada help inflicted Canadians.

Hankook Tire Canada & Hockey Canada Renew Three-Year Marketing Agreement

Hankook Tire Canada Corp. announced the renewal of their marketing agreement with Hockey Canada which extends the role of the organization as a key national marketing partner. This strategic partnership continues Hankook Tire Canada’s exclusive promotion rights in the tire category.

“Hankook Tire Canada is excited to continue our partnership with Hockey Canada for an additional three years,” states Bill Hume, vice-president of Hankook Tire Canada Corp. “Hockey is an integral part of our community and we are extremely pleased to continue to support the development and promotion of the Canadian hockey experience.”

The three-year partnership renewal continues until June of 2015, and delivers full event sponsorship benefits at all Hockey Canada-hosted events to Hankook Tire Canada.

“Hockey is Canada’s national sport, celebrated from coast-to-coast. We look forward to engaging with millions of Hockey Canada fans across the country, and to further strengthening our position as a trusted, premium tire brand of choice.” states Joseph Park, marketing communications manager of Hankook Tire Canada Corp.

This year’s upgraded partnership includes rinkboard placement at all seven national championships hosted by Hockey Canada, including the TELUS Cup, RBC Cup, and National

Women’s Under-18 Championship.

The agreement also provides Hankook Tire Canada with sponsorship benefits at several international events, including the exciting World Under17 Hockey Challenge, along with all national team events hosted by Hockey Canada. Through the agreement, Hankook Tire Canada will also be a silver sponsor at the Hockey Canada Foundation Celebrity Classic.

Tenneco Launches Free Mobile App

Tenneco announced the launch of its Monroe Shocks and Struts mobile app, designed to bring consumers and trade partners.

The app delivers the entire Monroe product line to the user, making catalog lookups and part number searches fast and simple. In-depth product specifications, features, benefits and more are returned to the user in seconds.

The app also makes it easy to locate nearby dealers for trade partners and motorists.

“We are eager to bring this exciting digital interface to our customers and trade partners. We’re delivering the Monroe product line to the palm of your hand,” said Carri Irby, brand manager, Tenneco. “This new app makes it fast and easy to get the information you need, wherever you need it – in the waiting room, at the service counter or in the service bay.”

Available on iPhone, iPad, BlackBerry and Android mobile devices, the Monroe app gives trade partners and consumers the ability to access an exciting array of tools and information.

To download the app on your SmartPhone, please visit www.Monroe.com to connect to easy download links. The Monroe app also is available for free download from the iTunes App Store, Google Play and BlackBerry World.

FOR EASY DOWNLOADING The BlackBerry, Android, iPhone and iPad trademarks are trademarks of BlackBerry, Google and Apple respectively, and are used for reference purposes only.

www.monroe .com

Visit our web site www.ssgm.com

© 2013 Tenneco

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13-03-13 10:45 AM

|| Scan Tools

Scan Tool Market Taking a Lead from Consumer Electronics Lighter, faster tools that bring Tablet-like flexibility to a technician’s

By Tom Venetis, Editor hands

T

he scan tool market is taking a page from consumer electronics with new technologies that look to bring Tablet-like interfaces and flexibility to the shop floor.

Paul Zarlengo, global product/category manager with Stanley IAR, which represents Mac Tools and the company’s diagnostic equipment, says “(scan tool) products are starting to follow very closely this consumer electronics trend. What we are staring to hear from customers is, ‘Can we have more iPad and Pad-like apps and products for the shop floor.’ They want to see (scan tool/diagnostic tool) products like the ubiquitous, smart devices they already have and use.”

A few years back, cellular phones were pretty standard-looking devices, a keyboard and a small screen to see the numbers you were dialing. With the introduction of Apple’s iPhone, the cel-

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www.ssgm.com

13-03-13 10:28 AM

Scan Tools ||

Delphi’s diagnostics scan tool operates on a PC-based platform and easily integrates into any workshop’s existing platform.

Delphi also offers a compact, WiFi-ready, touch-screen tablet PC as an alternative to the handheld tool and in-house workshop operations. The scan tool features: OEM Diagnostics and Flash Programming.

lular phone market changed and now every phone is a smartphone, offering touch capabilities, continuous connection to the web and an ever growing number of apps designed to keep one connected to a dizzying array or social media sites and simplifying everyday tasks from banking to remotely operating a television set.

So it should not be a surprise that technicians are looking for similar Tablet- and smartphone-like features and flexibility in scan tool/diagnostic tool devices, according to John Mills,

technical sales specialist with Bosch Automotive Service Solutions. Bosch has been moving in that direction for some time, adding wireless and touch capabilities to its line of Genisys and Pegisys tools.

“At Bosch Automotive Service Solutions we started online diagnostic information with Pegisys and we have expanded the possibilities with our new tablet-based Genisys Touch,” he adds. “With Genisys Touch, once the vehicle has been entered on the handset and Direct-Hit by Identifix is selected,

Get to the REPAIR faster!

there is no need to enter the vehicle’s information at Identifix. Additionally, there are web links to O.E.M. websites and other internet based repair sites such as IATN. Because the Genisys Touch is equipped a free standing MVVCI, customers may have the option to utilize it as an O.E.M. scan tool interface. The P.C. based scan tool / re-programmer M-VCI Trio Package with ESI [tronic] 2.0 Diagnostic Software combines scan tool diagnostics and J2534 reprogramming.”

Jeremy Hyde, account manager with Bosch Automotive Aftermarket, Automotive Service Solutions adds with the new touch capabilities of today’s scan tools, the problems once surrounding ease-of-use has been tackled more successfully.

“Scan tools in the past had menu

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ALLDATA is the industry leader for a reason…

We deliver the most information in the shortest time, So you can pick up the wrench faster.

www.alldata.ca | 877.864.1564 ©2013 ALLDATA LLC. All rights reserved. ALLDATA and ALLDATA Repair are registered trademarks of ALLDATA LLC. All other marks are property of their respective owners. CA-13-01026

www.ssgm.com

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|| Scan Tools after menu, and you had to dig very deep to get what you needed,” he says.

“If you wanted to change something, you had to go back to the beginning and start digging again. We followed more of that Tablet-style platform with pop-up windows, and a more open interface that is easier to use and navigate. As well, we are building more things like maintenance test information in the tools so a technician can quickly see how to reset an oil light right on the tool.”

The MAC Tools new ET6500 is an example of the flexibility that comes from adopting a Tablet-style interface, as it can do both scan and reprogramming diagnostics, with wireless and Wi-Fi capable and connects to a range of repair databases, such as CodeAssist and Repair-Trac.

Delphi’s Chris Bahlam, director of service operations, says his company is also taking a lead from this consumer electronics trend and adding not just touch and wireless capabilities to its set of scan tools, but also making its tools link directly to a wide range of web-

based service and repair databases. The goal is to make repair and maintenance faster for technicians.

With the ubiquity of smart devices and phones, it is only a matter of time before shop owners and technicians begin to see diagnostic and reprogramming technologies become platform agnostic, where any handheld device with web and Wi-Fi connectivity can become a powerful tool for vehicle repair and maintenance.

Bruce Ruhf, director of operations and marketing with Ross-Tech, says his company is already moving down that path with its VCDS product.

The VCDS Mobile, which technicians can see a preview of at http:// www.ross-tech.com/vcds-mobile/index. html, is a platform-independent solution that will let any mobile device become a diagnostic tool for VW and Audi vehicles.

“It is basically a device that will talk with any computer platform that has Wi-Fi and a web browser,” Ruhf says. “(Technicians) will be able to do such things as pull fault-code information and live measuring values … and it will have more advanced functions and higher-level diagnostic functions.”

SSGM

The Genisys Touch is a PC-based tablet diagnostic tool with an included J2534 Reflash/Reprogramming device. It includes VIN-based AutoID to detect CAN vehicles in one touch, Wi-Fi and web browser access, including directly OEM subscription sites, and Bluetooth pairing to an included J2534 vehicle communication device, as well as OTC’s optional wireless TPMS reset tool and PC-Based 2-Channel Oscilloscope.

VCDS-Mobile will make diagnostics for VW/Audi for VW/Audi Group cars accessible via most mobile devices such as smartphones and tabletsIt is platform independent. In the video, it is shown running on a Samsung Galaxy Note.

28 SSGM March 2013

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The ET6500 Mentor Touch is a PC Tablet with J2534 Vehicle Communication Interface (VCI) and is designed to perform scan and reprogramming diagnostics on a Windows 7 operating system platform. It offers Bluetooth and Wi-Fi connectivity with a built-in web browser for internet access. www.ssgm.com

13-03-13 10:28 AM

Tech Tip ||

Hub Technical Tip 2008-2012 Nissan 370Z 3.7L 2003-2007 Nissan 350Z 3.5L 2002-2006 Nissan Altima Nissan Maxima 3.5L

2005-2012 Nissan Xterra, Nissan Frontier 4.0L 2003-2007 Infiniti G35 3.5L 2008-2012 Infiniti G37 3.7L

Today’s vehicles are becoming more and more complex to service. Proper procedures are very important to follow when making repairs to today’s vehicles. This is especially true when working on Infiniti and Nissan dual mass flywheels.

The vehicles listed above have a crankshaft tone ring built into the flywheel. The dual mass flywheel is not indexed on the crankshaft and can be installed different ways.

When installed incorrectly, the vehicle may not start, have a check engine light, and the engine will not rev past 2000 RPM. When removing a dual mass flywheel from the vehicles listed above it is recommended to make your own indexing marks on the flywheel and crankshaft. When installing the new flywheel transfer your marks from the old flywheel to the new flywheel to ease installation and assure proper indexing.

If you have already removed the flywheel and did not make any indexing marks, follow this procedure for proper installation:

Figure 2. Dual Mass Flywheel, Rear Side.

1.

With the flywheel removed look for the alignment dowel pin hole on the end of the crankshaft.

2. On the new flywheel find the same alignment dowel pin hole. This can be done by finding the locating hole and notch on the front side of the flywheel.(see diagram below) When you have located the notch and hole on the front side, Flip the flywheel over and find the same hole that goes all the way through the back side. Then look at the diagram below and find the dowel pin hole.

3. When both have been located align the two holes and torque the flywheel to the proper specifications.

4. See diagram below to aid in locating the correct dowel pin holes.

Figure 3. Dual Mass Flywheel, Front Side.

www.ssgm.com

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March 2013 SSGM 29

13-03-13 10:46 AM

SSGM BAYWATCH New Products

2013 VDO Instrumentation Catalog The 2013 VDO Instrumentation Catalog for heavy duty trucks is now available from Continental Commercial Vehicles & Aftermarket. In addition to highlighting all of the VDO instrument lines, the 80-page full color catalog features a wide variety of VDO products that represent the company’s latest offering of instruments and accessories for heavy duty commercial vehicles. New additions include VDO camera and screens, VDO Viewline 5� Quad Gauges, and LED Replacement Bulbs.

The VDO 2013 Heavy Duty Instrumentation Catalog also features VDO Viewline, as well as Cockpit International, Series 1, ModulCockpit II and CANcockpit Generation III instruments.

Also included in the catalog are VDO Pressure & Temperature Senders, ALAS, ALAS I, and ALAS II Fuel Senders, and Accessories and Service Parts.

Continental Commercial Vehicles www.vdo.com

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www.ssgm.com

13-03-13 10:29 AM

Market Report ||

Some Light

Amidst the Gloom Recent studies from Canada, U.S. point to positive trends for the North American Aftermarket

By Tom Venetis, Editor

S

ometimes it is hard to know what to make of the news. One day there are reports of positive job growth, a recovering stock market and a growing optimism amongst North American consumers. Wait a few days and another report suggests job growth is sluggish, the stock market tanks on some bit of financial news and consumers are a miserable lot, seeing gloom and despair on the horizon.

It is enough to make anyone in the aftermarket wonder what exactly is going on.

While the last few years have been difficult ones for the aftermarket parts and service provider industry, recent market studies out of Canada and the United States point to a more positive picture for the industry.

The 2012 Outlook Study from the Automotive Industries Association (AIA) of Canada paints a generally positive picture for the aftermarket. In Canada, people are holding onto their vehicles longer with the average age of light vehicles on the road averaging around 9.26 years. Correspondingly, the number of kilometres on those vehicles is increasing. The study found the number of kilometres driven going up by 0.9 per cent per year and it now sits around 21,995 kilometres.

These figures are mirrored in the United States. The NPD Group’s Car Care Track survey found in 2011 59 per cent of people reported they owned a car that was eight years old or older, up from 51 per cent in 2007. The U.S.-based R.L. Polk & Co. finds similar ownership trends with average vehicle age on the roads being 10 years and up in their studies.

One interesting statistic is while there has been a slow increase in the number of new vehicle purchases over the last several years the rate is much slower than before this current recession. Polk predicts the year-over-year uptick seen at the beginning of this year is not likely to continue into the

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|| Market Report

www.redi-sensor.com

VDO REDI-Sensor™ delivers over 85% coverage with just 3 sensors.

• Ready out of the box!

• Pre-programmed and designed to follow OE vehicle relearn procedures • Works with all major TPMS scan tools • Now covers over 85% of all vehicles in North America • Reduces inventory and eliminates service delays • OE designed and validated

www.redi-sensor.com salessupport-us@vdo.com 800-564-5066

VDO and REDI-Sensor – Trademarks of the Continental Corporation

Like us at facebook.com/REDISensor

rest of 2013. In fact, when groups like AIA Canada, Polk and others look at what people are actually purchasing, it is most likely a used vehicle rather than a new one.

When the respected analysis group DesRosiers Automotive Consultants Inc. took an in-depth look at consumer behaviour around vehicle purchases, ownership and maintenance, the majority of the 2,500 light vehicle owners surveyed — 51.2 per cent to be exact — said the vehicle they purchased in 2010 was used. New vehicle sales accounted for only 43.5 per cent. Digging a little more into the data, DesRosiers finds a little over 25 per cent say they don’t have any plans on buying another vehicle to replace the one they already have.

So what does this mean for the aftermarket, both to those who sell parts and those who install them: sim-

32 SSGM March 2013

ply, owners of older vehicles are going to be spending money to keep those vehicles on the road. While some may have postponed work due to economic circumstances, vehicle maintenance and repair cannot be put off forever.

There are several categories of parts sales and service that are likely going to be profit centres for this year. One will be undercar, specifically brakes, shocks and struts.

DesRosiers finds independent repair shops in Canada capture the near majority of full-service brake repair work largely because they are able to capture and then retain a large portion of the older vehicle market. In terms of shocks and struts, independents once again lead the way in capturing this part of the business with nearly 60 per cent of people who owned older vehicles preferring to take the work to an independent service operation. www.ssgm.com

CO1580 SSGM_REDI-Sensor85_ThirdVert_3-13_V1.0.indd 2/18/13 1 9:59 AM

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Petsis #2 Promax:Layout 1

2/7/13

5:4

Market Report ||

Now Available!

The same is true for work involving electrical and ignition systems and powertrain.

The NPD Group found similar trends for the United States, as the shift to older vehicles is translating into steady, rising sale in application parts, such as shocks and struts. According to The NPD Group, sales of parts for suspension, steering and application electrical grew by six per cent.

One area that should be of particular interest to parts suppliers and installers is how changing demographics will impact the aftermarket. Canada and the United States are experiencing profound demographic shifts with increasing immigration.

The NPD Group put out a study looking at the aftermarket opportunities in the Hispanic market. With the Hispanic population nearly doubling by 2050 in the U.S. The NPD Group finds for Hispanic vehicle owners, known and respected www.ssgm.com

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aftermarket brands are important to them when it comes to making a buying decision.

Hispanic vehicle owner also demand employees at independent shops and front-counter staff at parts suppliers have a high-degree of product knowledge and value developing strong personal relationships with those they do business with.

This translates into long-term business for those parts sellers and installers that provide front-line staff that can speak Spanish and display strong product knowledge.

While there does not seem to be a comparable study of Canada’s changing demographics and its impact on the aftermarket, one expects our changing demographics will most certainly have an impact on the aftermarket.

Parts suppliers and installers who understand what those changes mean will see continuing success in the future.

SSGM

ÂŽ

For more information on Ceramic Plus and other ProMax products visit,.. www.autopartsdepot.ca March 2013 SSGM 33

13-03-13 10:48 AM

SSGM BAYWATCH New Products

Rislone Introduces Gas, Diesel Fuel System Treatments Rislone has introduced two new fuel system treatments, Rislone Gasoline Fuel System Treatment (p/n 34700) and Rislone Diesel Fuel System Treatment (p/n 34740). Each combine six different fuel additives and treatments in a single dual-cavity bottle to create a complete fuel system treatment. Each product is packaged in a dual-cavity bottle with a patent-pending disposable spout attached to the neck under the cap. The spout makes it possible to neatly pour the bottle’s contents into any vehicle, including the approximately 15 million with capless or obstructed fuel tanks. Rislone Gasoline Fuel System Treatment is compatible with all unleaded, oxygenated, E85 and ethanol containing gasoline. It works with all fuel-injected, direct-injected and carbureted engines.

Rislone Diesel Fuel System Treatment can be used with all ULSD diesel, regular diesel and bio-diesel fuel. It works with all direct-injected, IDI, intercooled and turbocharged engines.

Rislone www.rislone.ca

Michelin Tire Safety and Maintenance Tool The Michelin High Pressure Programmable Inflator (model #3145) from Remington Industries features a digital air pressure gauge with auto shut-off. Powered by a high pressure motor with 150 psi output available, it can be recharged using a unique, patent-pending auto retractable 10 foot power cord that plugs into a 12-volt power source. A self-coiling cord, that is over six-feet long, makes it easy and convenient to inflate tires. A bright LED light comes with two options: a white lamp for illumination and a red flashing signal for emergencies. In addition, it can be used as a low pressure inflator/deflator for air mattresses and rafts.

Remington Industries www.remingtonind.com

Prolong Offers Complete Line of Automotive Lubricants Featuring AMFT Prolong Super Lubricants offers a complete line of lubricants designed to minimize wear and tear on automotive components, helping engines run smoother, longer. Prolong’s line of engine lubricants - including Engine Treatment and Booster as well as Transmission Treatment - feature the company’s Anti-Friction Metal Treatment(tm) (AFMT). A patented technology, AFMT chemically bonds to metal surfaces in the engine to generate a protective layer that prevents metal-on-metal grinding - the cause of unwanted friction and increased heat. It is designed to restore engine efficiency, optimize fuel economy and protect the engine in the event of oil or coolant loss. The Prolong Super Heavy Duty Oil Stabilizer,

34 SSGM March 2013

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also featuring AFMT, solves lubrication-related problems such as engine noise, oil leaks and oil burning. It slows down exhaust blow-by and reduces exhaust smoke emissions by creating a seal around the piston rings to restore compression. In addition to its AFMT offerings, Prolong supplies a line of fuel-related products known as Fast Fuel(tm) that are designed to help maintain environmentally clean and fuel-efficient operation.

The Fast Fuel(tm) Fuel System Cleaner and Fast Fuel(tm) Diesel Fuel System Cleaner rid a vehicle’s entire fuel system of grime and dirt to improve operation and maximize fuel economy.

Prolong Super Lubricants www.prolong.com/auto_main

www.ssgm.com

13-03-13 10:29 AM

SSGM BAYWATCH New Products

BOLT Locks Expands Portfolio to Include Nissan Owners of many of Nissan’s most popular cars and trucks can now take advantage of the added security and convenience offered through STRATTEC Security Corporation’s BOLT product line. A variety of BOLT locks are now available for such Nissan models as the Titan, Frontier, Pathfinder and X-Terra, among others. BOLT locks feature One-Key Lock Technology, which permanently programs the lock to a vehicle’s ignition key.

When owners insert their ignition key into the BOLT Lock cylinder, spring-loaded plate tumblers move up and down to uniquely code the cylinder to that specific key. It is designed to deter theft as well as reduce the key clutter that tends to build up over time. What’s more, numerous locks can be used with one ignition key, making it convenient for Nissan owners with several types of security needs.

STRATTEC Security Corporation www.boltlock.com

A LIMITED NUMBER OF LOCAL ROUTES ARE AVAILABLE

®

Visit mactools.com/franchise or call our recruiting department at 877.MACTOOLS Today!

Mac Tools®, a division of Stanley Black & Decker Inc. • 505 N Cleveland Ave. • Westerville, Ohio 43082 The offer of a franchise can only be made through the delivery of a Franchise Disclosure Document. Certain jurisdictions require registration prior to the offer or sale of a franchise. We do not offer franchises in jurisdictions where we are not registered (or exempt from registration).

www.ssgm.com

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13-03-13 10:30 AM

SSGM BAYWATCH New Products

Lingenfelter Offers Direct Replacement Corvette C5 Fuel Pump Lingenfelter Performance Engineering (LPE) offers a direct replacement Corvette C5 Fuel Pump for improved fuel flow in high-performance applications. Designed to fit 1997

Boost-A-Pump fuel pump voltage booster. This fuel pump has been high voltage durability tested up to 17-volts continuous operation and is the same pump used in Lingenfelter’s twinturbocharged C5 Corvettes. (Note: This fuel pump will not work on 2003 1/2 and newer fuel systems.) The system (part number L710650197) includes pump, pump inlet filter, housing and housing sock-type filter, internal wiring harness, internal fuel line and detailed installation instructions.

Lingenfelter Performance Engineering www.lingenfelter.com

FMI Automotive Expands Line of Water Pumps

through early 2003 C5 Corvettes without vehicle modification, the in-take fuel pump is rated at 225 liters/hour at 60 psi of fuel pressure. It is ideal for turbocharged or supercharged applications and can sufficiently handle up to 600 HP, allowing for hot fuel handling and jet pump operation. The fuel pump can handle up to 700 HP in regular applications. For higher horsepower applications, LPE suggested the addition of a

FMI Automotive has expanded its line of premium performance water pumps by adding new parts numbers to cover a wide range of domestic and import vehicle applications, according to Casey Lee, president of FMI Automotive.

FMI Automotive www.fmipcb.com

New Line Of Premium Upgrade Headlamp Bulbs

MANN-FILTER - like no other!

Philips Automotive offers a new range of innovative upgrade headlight bulbs that deliver advanced technology and performance with a focus on safety and style. Drivers can simply choose the level of lighting performance that best fits their driving needs and budget. In this range, Philips offers three lighting options: Philips Vision, which provides 30 per cent more light, Philips VisionPlus offering 60 per cent more light, and Philips X-treme Vision, which can deliver up to 100 per cent more light than a standard halogen headlight bulb. Philips new premium upgrade headlight bulbs are designed to put more light on the road, so the drivers can see obstacles and hazards sooner. This helps provide an extra margin of safety that drivers need.

Philips Automotive philips.com/automotive

Only the very best filtration solutions are packed into a MANN-FILTER box - manufactured to OE quality standards.

MANN-FILTER - Perfect parts. Perfect service.

www.mann-filter.us

36 SSGM March 2013

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www.ssgm.com

13-03-13 10:30 AM

SSGM BAYWATCH New Products

Gates Introduces G-Force Carbon CVT Belts G-Force C12 is a Neoprene belt which offers original equipment (OE) technology featuring trapezoid top-notch and rounded cog design for superior flexibility and heat dissipation. Carbon Cord belts are engineered for drop-in performance. Combined with a specially formulated adhesion gum, edge cord pullout is virtually nonexistent. Additional features include: A Carbon Tensile Cord that ensures the belt maintains its designed length and geometry; resistance to edge cord pull out and minimal to no stretch under load.

Gates www.gates.com

Snap-on Cutoff Tools Service technicians who have a heavy work load of cutting jobs need to look no further than the new Snap-on one horsepower cutoff tools. The three-inch (PT430) and four-inch angle (PT490) cutoff tools are versatile and durable ‘must have’ tools to improve performance and productivity for all kinds of cutting applications. The Snap-on PT430 and the PT490 have many similar features, including: Thermally balanced air motor that cools internal parts and tool surface; double bearings for smooth operation; built-in speed regulator for easy adjustment; rear-diffused exhaust that directs exhaust away from work area; paddle-style trigger/safety lever for easy operation; and an adjustable wheel guard so tool can be used at any angle.

Snap-On www.snapon.com/powertools

www.ssgm.com

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Federal-Mogul Expands Moog Steering, Suspension Line

The Moog steering and suspension product line from FederalMogul now includes 45 additional parts covering millions of popular late-model passenger vehicles from Chrysler, Ford, Volvo and other leading global automakers. The latest expansion of the line includes the following Moog Problem Solver parts: CK620592 & CK620593, K750429, K750570, K750576 and K750577, and DS300037. Other parts now available through Moog distributors are 14 new tie rod ends, eight additional sway bar link kits, 10 bushings and six additional Moog R-Series control arms.

Federal-Mogul www.moogproblemsolver.com

Wagner ThermoQuiet CeramicNXT Brake Pads Federal-Mogul has expanded its line of Wagner ThermoQuiet CeramicNXT brake pads with new application-engineered disc pad sets for 2013 Dodge Dart and 2012 Lexus HS250H passenger vehicles. The company also has introduced three new sets of Wagner ThermoQuiet semi-metallic pads for late-model applications. Wagner ThermoQuiet CeramicNXT brake pads feature Federal-Mogul’s next-generation proprietary ceramic formulations and Dynamic Noise Absorption technology, which is integrated into the brake pad to target and absorb vibration at the point of contact for quieter braking. In addition, these formulations feature thermal-sensitive properties that adapt to the wide range of temperatures encountered during everyday driving conditions to ensure superior stopping performance.

Each pad also utilizes Federal-Mogul’s award-winning Integrally Molded Insulator onepiece pad design and Laser-Shaped Friction technology.

Federal-Mogul www.

TQBrakePads.com

March 2013 SSGM 37

13-03-13 10:30 AM

SSGM Service Station and Garage Management

.com

Automotive Internet Directory

Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com.

To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE ELECTRONICS Allan’s Automotive Electronics Ltd.

www.allansautomotive.com Phone: 780-469-8060 Your Automotive Test Equipment Repair Specialist Tool Sales and Service.

We provide service and warranty for most makes of automotive test equipment.

AUTOMOTIVE PARTS & ACCESSORIES Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability.

To learn more about our products, request a catalogue today. www.aisinaftermarket.com Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

AUTOMOTIVE RECYCLERS Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686.

Experienced Shipping Department to Ensure Parts Arrive Safely.

BUSINESS MANAGEMENT SERVICES The Automotive Aftermarket E-Learning Centre Ltd www.aaec.ca AAEC - BEST - Business Evaluation Support & Training - Instructing and Coaching with the Proven Business Management Tools that drives a shop’s Bottom Line, Team Culture and Marketplace Credibility.

HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

REFRIGERANT Duracool Refrigerants

www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology. Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

WAREHOUSE DISTRIBUTORS & BUYING GROUPS Bestbuy Distributors Limited www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers.

The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group Kerr Machine Shop Group Inc.

www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

ADVERTISERS’ INDEX Advertiser

Page #

Website

Advertiser

Page #

Website

ACDelco . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 . . . . . . . . www.techconnectcanada.com

Prenco . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 . . . . . . . . . . . . . . . . . . . . www.prenco.com

ALLDATA. . . . . . . . . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . www.alldata.ca

Proforce. . . . . . . . . . . . . . . . . . . . . . . . . . . 15 . . . . . . . . www.proforceautomotive.com

BMW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 . . . . . . . . . . . . . . . . . . www.bmw.ca/parts

Pro Max. . . . . . . . . . . . . . . . . . . . . . . . . . . 33 . . . . . . . . . . . . www.autopartsdepot.com

Cardone. . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 . . . . . . . . . . . . . . . . . . www.cardone.com

Tenneco,Monroe Brakes . . . . . . . . . . . . . . 9 . . . . . . . . . . . . . www.monroebrakes.com

Chevron Canada. . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . www.Havoline.com

Tenneco,Monroe Shocks and Struts. . . . 24 . . . . . . . . . . . . . . . . . . . www.monroe.com

Denso. . . . . . . . . . . . . . . . . . . . . . . . . . . 20,21 . . . . . . . . . www.DensoAftermarket.com

UCI The Fram Group. . . . . . . . . . . . . . . . . 23 . . . . . . . . . . . . . . . . . . . www.autolite.com

Ford Motorcraft. . . . . . . . . . . . . . . . . . . . . . 3 . . . . . . . . . . . . . . . . . . . . . . . . www.ford.ca

Valvoline Oil Canada. . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . www.valvoline.com

Mac Tools. . . . . . . . . . . . . . . . . . . . . . . . . . 35 . . . . . . . . . www.mactools.com/franchise

Veyance Technologies Canada Inc. . . . . 17 . . . . . . . . . . . . . . . www.goodyearep.com

Mann Filter . . . . . . . . . . . . . . . . . . . . . . . . 36 . . . . . . . . . . . . . . . . . www.mann-filter.us

VDO TPMS Replacement Parts. . . . . . . . 32 . . . . . . . . . . . . . . . . www.redi-sensor.com

Monaco Group. . . . . . . . . . . . . . . . . . . . . . 22 . . . . . . . . . . . . . . www.monaco-group.ca

VL Communications. . . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . www.vlcom.com

Nissan Canada. . . . . . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . www.nissan.ca

WORLDPAC. . . . . . . . . . . . . . . . . . . . . . . . . . 2 . . . . . . . . . . . . . . . . . www.worldpac.com

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www.ssgm.com

13-03-13 10:48 AM

Original BMW Parts

bmw.ca/parts

The Ultimate Driving Experience.®

ALMOST AS GOOD ISN’T GOOD ENOUGH. Only Original BMW Parts are held to the same high standards as our vehicles and guarantee a perfect fit every time.

Plus, our national delivery network helps your business run smoothly by getting you the parts you need when you need them. And with our two-year manufacturer’s warranty, your customers will feel good knowing they’re covered.

Your reputation depends on the right parts. Keep your customers satisfied with the ultimate in fit and performance.

For more information about Original BMW Parts, contact your BMW Retailer or visit bmw.ca/parts.

ORIGINAL BMW PARTS.

©2012 BMW Canada Inc. “BMW”, the BMW logo, BMW model designations and all other BMW related marks, images and symbols are the exclusive properties and/or trademarks of BMW AG, used under licence.

p 39 BMW ad.indd 39

13-03-13 10:49 AM

99-5432-02 I Client: ACDelco I Project: ACDelco ADVANTAGE Ad I Date: 13-03-07 I Trim: 8 1/8 x 10 7/8” I Bleed: 1/8” I Colours:

C

M

Y

K I SSGM Ad#: ACD-Parts-13-4CF-748-EN

CMG MARKETING • 1125 Leslie St, Toronto, Ontario M3C 2J6 • T 416.646.3050 • F 416.646.3051

I Docket#:

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13-03-13 10:49 AM