Service Station & Garage Management September 2011

SSGM Service Station and Garage Management READ BY AUTOMOTIVE REPAIR SHOP OWNERS AND TECHNICIANS SINCE 1955

SEPTEMBER 2011

Selling Winter Maintenance Testing Goodyear’s New Assurance TripleTred Wheel Hub Service

Publications Mail Agreement No. 40069240

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14/09/11 7:13 AM

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what’s inside SSGM September 2011

Vol. 41 No. 7

Service Station and Garage Management

EDITOR Tom Venetis (416) 510-6790 tom@ssgm.com TECHNICAL EDITOR Jim Anderton jim@ssgm.com CONTRIBUTING WRITER Nestor Gula PUBLISHER Marc Gadbois (416) 510-6776 marc@ssgm.com SALES MANAGER Jay Armstrong (416) 510-6745 ACCOUNT MANAGER Jim Petsis (416) 510-6842

CIRCULATION MANAGER Selina Rahaman (416) 442-5600 ext 3528 srahaman@bizinfogroup.ca SUBSCRIPTION ENQUIRIES Roshni Thava (416) 442-5600 ext 3555 ART DIRECTOR Ron Taylor

See Page 12

PRODUCTION MANAGER Steve Hofmann (416) 510-6757

See Page 16

PRINT PRODUCTION MANAGER Phyllis Wright VICE PRESIDENT CANADIAN PUBLISHING Alex Papanou

Accountancy Why you should use a tax professional. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Cover Story: Winter Maintenance

AWARD-WINNING MAGAZINE

Canada’s variable winter weather offers sales challenges to shops. . . . . . . . . . . . . . . . . . . . 16

Tire Test Jim Anderton tests Goodyear’s new Assurance TripleTred. . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

What is that Sound?

Diagnosing, fixing wheel hub assemblies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Departments Editorial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Baywatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Jim’s Rant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Garage of the Year Nomination Form . . . . . . . . . . 36 Internet Directory. . . . . . . . . . . . . . . . . . . . . . . . . . 38 Advertiser Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 38

*For BlackBerrys: Go to your BlackBerry messenger and select Scan Barcode. *For iPhones: Use the App Store to download Beetagg Reader Pro.

4 SSGM September 2011

p 04 contents.indd 4

PRESIDENT BUSINESS INFORMATION GROUP Bruce Creighton

“We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund (CPF) for our publishing activities.”

In association with CANADIAN

AUTOMOTIVE Member of

Technician

Inc.

HEAD OFFICE Business Information Group 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2 Contact us via one of the following methods: Telephone: 416-442-5600 Facsimile: 416-510-5169 Website: www.ssgm.com Service Station and Garage Management is published

by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd., a leading Cana­dian information company with interests in daily and community news­papers and business-to-business information services.

Subscription rates: Canada $51.95 + HST + applicable taxes per year; $82.95 + HST + applicable taxes for 2 years; single copy price $7.00 + $0.42 HST + applicable taxes. USA $91.95US per year; single copy price $10.00US. All other foreign in US $93.95 per year. All rights reserved. Printed in Canada.

US office of publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-5709. Periodicals Postage Paid at Niagara Falls, NY. USPS #009-192. US postmaster: Send address changes to Service Station and Garage Management, PO Box 1118, Niagara Falls, NY 14304.

Return undeliverable Canadian addresses to: Circulation Dept., Service Station and Garage Management, 12 Concorde Place, Suite 800, Toronto, ON Canada M3C 4J2.

Postmaster: please forward forms 29B and 67B to 12 Concorde Place, Suite 800, Toronto, ON Canada M3C 4J2.

Printed in Canada. All rights reserved. The contents of this publication may not be re­produced either in part or in full without the consent of the copyright owner.

From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us.

Member of the Audit Bureau of Circulations Publications Mail Agreement #40069240 Print edition ISSN 0381-548X On-line edition ISSN 1923-3396 Member of Association of Business Publishers Inc. 205 East 42nd Street New York, NY 10017

Association of Business Publishers 205 East 42nd Street New York, NY 10017

www.ssgm.com

15/09/11 9:35 AM

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14/09/11 7:17 AM

|| Tom’s Editorial

Bad publicity has a way of sticking around T

By Tom Venetis, Editor

The Internet offers a great many advantages . . .

The downside is one bad customer or slipped-up service can cascade into an on-going online public relations nightmare.

here is an old expression that says a rumor lasts sixty days. After a time, a rumor simply fades away as other bits of gossip or news pushes it aside. Today, a rumor may stay around longer than sixty days, aided by social media, Web sites and comments on online forums.

The recent troubles surrounding Toyota and its alleged unintended acceleration problems is a good example. After much study by a wide range of authorities, including engineers at NASA and the U.S.-based National Highway Traffic Safety Administration, no evidence of mechanical problems have been found in the vehicles alleged to have experienced unintended acceleration. All evidence points to driver error as the likely source.

That should have put the issue to bed . . . except that it has not. Even a cursory search on the Internet will find hundreds of sites, forums and discussions that claim the issue is real and either the company or the government is covering-up the problem. People will nit-pick the various investigations, question the integrity of those conducting the research, point to rumors of ‘mysterious recalls’ of Toyota vehicles or simply say that one should not believe anything the government says, because it is the government! One fellow added that the moon landings were also fake, shot in secret at a warehouse at Area 51 by Stanley Kubrick (the moon landing and Kubrick hoax rumor is a rather popular one).

It is easy to dismiss all this as lawyers looking to make a buck through ongoing lawsuits or the ranting of cranks. For Toyota, it is one more headache as it tries to recover lost sales and prestige amongst car buyers.

There are lessons here for independents. The Internet offers a great many advantages, from boosting the business’ profile and improved interactions with customers through pre-booking appointments to answering vehicle questions online and providing helpful educational materials on such things as the importance of regular vehicle maintenance. The downside is one bad customer or slipped-up service can cascade into an on-going online public relations nightmare of bad publicity and rumor. One sour review can circulate for years, turning away potential new business. I’ve come across reviews of restaurants and independent service shops where a less-than-stellar comment three years back from one customer is cited and circulated by another as evidence of how lousy the business is and why it must be avoided at all costs.

In the United States, there is a growing business of protecting online reputations, for example, doctors who now have to contend with online sites that allow patients to rate them and leave comments.

Independents that use the Web and social media have to be aware of how quickly a reputation can be sullied by unsubstantiated rumors or negative review.

Time must be set aside to maintain the business’ reputation online, replying to negative comments or challenging a rumor that has begun to circulate. It needs to be part of the business routine, just as it is answering a customer email or service calls. Neglecting it is only to invite trouble.

What do you think?

Have your say and speak your mind! letterstotheeditor@ssgm.com 6 SSGM September 2011

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14/09/11 7:18 AM

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|| News Briefs

Owner-Reported Annual Spending on Vehicle Maintenance and Repairs Declines from 2010, As Automotive Market Recovery Remains Challenged, According to J.D. Power

R

eflecting continued sluggishness within the automotive market in Canada, owner-reported annual spending on vehicle maintenance has declined from 2010, according to the J.D. Power and Associates 2011 Canadian Customer Commitment Index Study.

The annual service market for four- to 12-year-old vehicles has contracted to $8.4 billion in 2011 from $9.0 billion in 2010, largely brought on by decreased average annual service spending. This decrease stems from both a decline in the average amount spent per service visit and the number of service visits. Overall, the number of service visits has decreased by nine per cent (2.9 visits per vehicle in 2011, on average, vs. 3.2 visits per vehicle in 2010). In addition, annual spending across all vehicle ages has declined by an average of $23, with the largest change seen among eight- to 12-yearold vehicles. Average annual expenditures among this vehicle group declines to $736 in 2011 from $821 in 2010.

“Study data suggests owners of older vehicles continue to de-prioritize maintenance and repair spending in the face of uncertain economic conditions,” said Ryan Robinson, director of the Canadian automotive practice at J.D. Power and Associates. “This is creating an increasingly competitive environment for automotive service brands as they fight for share in a contracting market.”

The study provides a measure of the service behaviours, satisfaction and loyalty of owners of four- to 12-year-old vehicles. Overall customer satisfaction is determined by examining five key factors of the service experience: process of getting the vehicle in for service; service advisor performance; service facility; quality of work performed; and the process of vehicle return/pick-up. The study examines customer satisfaction with both new-car dealerships and after-market facilities.

NAPA AUTOPRO ranks highest in satisfying automotive service customers in Canada, receiving an overall index score of 875 on a 1,000-point scale. Rounding out the top five ranked brands are Great Canadian Oil Change (864); Pennzoil (845); Goodyear Auto Service Centre (842); and Midas (836).

The study finds that owners of vehicles that are eight- to 12-years old are more likely to visit an aftermarket facility for service, rather than a dealership. Owners of eight-to 12-yearold vehicles indicate a number of advantages to visiting an aftermarket facility, rather than a dealership, specifically when examining the most recent service visit: Once owners arrived at a dealership, 39 per cent indicate

8 SSGM September 2011

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they were attended to immediately. Among customers who visit an aftermarket facility, 58 per cent say they received immediate attention.

Eighty per cent of owners who visit the dealer say the service advisor put them at ease. This figure is slightly higher among visitors at aftermarket facilities - 85 per cent.

Seventy-three per cent of visitors to aftermarket facilities say the advisor provided helpful advice. Among visitors to dealerships, only 66 per cent say the same.

“The real battleground in the automotive industry lies in gaining share of service revenue,” said Robinson. “Aftermarket facilities seem to be beating dealerships at their own game. Customer retention rates are significantly higher-nine percentage points, on average-among users of aftermarket facilities, compared with those who visited dealerships for their two most recent service visits. Considering all of the vehicles currently on the road, this represents a gap of $700 million that dealers will no doubt strive to retain. Dealerships that provide excellent customer service along with high-quality repair and maintenance work will have an edge.”

The 2011 Canadian Customer Commitment Index Study is based on responses from more than 19,500 owners in Canada whose vehicles are between four and 12 years old.

The study was fielded between January and February 2011 and June and July 2011.

Voting Open for SSGM’s Reader’s Choice Award Voting in now open for SSGM Magazine’s Reader’s Choice Award featured in the August issue of the magazine. Nineteen products have been chosen by industry experts for consideration, covering a range of solutions available for today’s progressive automotive repair facility.

To review the products chosen for this year’s Reader’s Choice Award online, please go to http://www.ssgm.com/issues/de.aspx.

After reviewing the products, one can vote at http://ssgmaward.com/. www.ssgm.com

14/09/11 7:52 AM

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|| News Briefs Ford, Toyota to Collaborate on Developing New Hybrid System for Light Trucks, SUVs; Future Telematics Standards

Ford Motor Company and Toyota Motor Corporation announced they will equally collaborate on the development of an advanced new hybrid system for light truck and SUV customers.

Ford and Toyota have signed a memorandum of understanding (MOU) on the product develop­ment collaboration, with the formal agreement expected by next year.

Both companies have been working independently on their own future-generation rear-wheel drive hybrid systems. The two now have committed to collaborate as equal partners on a new hybrid system for light trucks and SUVs. This new hybrid powertrain will bring the full hybrid experience of greater fuel efficiency to a new group of truck and SUV customers without compromising the capability they require in their vehicles.

Ford and Toyota believe that their collaboration will allow them to bring these hybrid technologies to customers sooner and more affordably than either company could have accomplished alone.

“This agreement brings together the capability of two global leaders in hybrid vehicles and hybrid technology to develop a better solution more quickly and affordably for our customers,” said Derrick Kuzak, Ford group vice-president, Global Product Development. “Ford achieved a breakthrough with the Ford Fusion Hybrid, and we intend to do this again for a new group of truck and SUV buyers – customers we know very well.”

Takeshi Uchiyamada, Toyota executive vice-president, Research & Development, said: “In 1997, we launched the first-generation Prius, the world’s first mass-produced gasoline-electric hybrid. Since then, we have sold about 3.3 million hybrid vehicles. We expect to create exciting technologies that benefit society with Ford – and we can do so through the experience the two companies have in hybrid technology.”

The two companies also agreed to work together on enablers to complement each company’s existing telematics platform standards, helping bring more Internet-based services and useful information to consumers globally.

Under the MOU agreement, the two 10 SSGM September 2011

Identifix Direct-Hit Grows At Rapid Pace To 30,000 Subscribers Identifix (www.identifix.com) an­­noun­­ ced the company is enjoying unprecedented growth and has reached 30,000 subscribers.

“Our growth during some of the most challenging economic times in recent history really illustrates the market demand for our products and services. It took us over five years to grow to 10,000 subscribers and in less than four years we have doubled that growth and added another 20,000 subscribers,” said Jeff Sweet, Identifix president.

Direct-Hit is Identifix’s subscription-based online diagnostic resource offering real-world, proven diagnostic and fix information. It was developed from over 3.6 million Identifix Repair Hotline calls to the company’s staff of over 45 ASE Master, L1 Carline Specialists. Direct-Hit delivers more than 460,000 Hotline Archives that contain symptoms, associated short-cut tests and confirmed fixes. Direct-Hit is updated with over 5,000 new entries added to the database each month.

“Our success really starts with our companies will bring the best of their independently developed hybrid powertrain technology and knowledge to a new co-developed hybrid system, which will be used in rear-wheel-drive light trucks arriving later this decade.

OpenGate Capital Announces CEO Appointment at Ride Con­ trol, LLC (Gabriel)

OpenGate Capital, a global private equity firm announced the appointment of Lisa J. Bahash to Chief Executive Officer at its portfolio company Ride Control, LLC (Gabriel), a leading provider of shock absorbers and strut assemblies.

Bahash has assumed the role of CEO in addition to her position as president.

“Lisa was instrumental in complet­ ing the transformation of Gabriel after OpenGate acquired it 2009,” said Jay Yook, part­ner, OpenGate Capital.

“Through her leadership, the goals for growth that OpenGate foresaw in Gabriel are being fulfilled.”

Industry veteran Bahash has held the

Hotline staff. For the past 24 years they have been a valued resource that technicians have relied on to solve challenging diagnostic problems. However, with Direct-Hit we have been able to help far more technicians than we ever could talking to one person at a time. We now help as many customers in one week through Direct-Hit as we used to help in an entire year with the Hotline; DirectHit subscribers access information on over a quarter of a million vehicles in just a single week. By delivering a valuable tool and treating our customers fairly we have earned their business and we will do everything we can to justify the trust they have in us,” commented Sweet.

Identifix serves the automotive aftermarket with a telephone-based Repair Hotline service to assist technicians in diagnosing vehicles in their repair shop – fielding 15-20,000 calls per month, and Direct-Hit, an online diagnostic information service that allows technicians to access the Identifix database of symptoms and potential fixes with over 30,000 subscribers. position of president of Ride Control, LLC since June 2009, and prior to that was president of Gabriel North America. She is responsible for leading the company’s accelerated plan for profitable growth through customer-focused initiatives; championing strategic and operational management; and ensuring optimum product quality and performance from its manufacturing operations.

Bosch Canada Announces Several New Appointments

Bosch Canada announced the appointment of Dean Ferri as diagnostic district sales manager, Automotive Aftermarket Division. In this role, Dean will be responsible for Diagnostic and Wheel Service sales in Eastern Canada.

Bosch Canada also announced several new appointments: Glen Roy as national sales manager, Diagnostic Division. In this role, Glen will lead the Diagnostics and Wheel Service group in Canada; Diego DeSimone as district sales mancontinued on page 37 www.ssgm.com

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14/09/11 7:53 AM

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8/18/11 3:07 PM 14/09/11 7:54 AM

|| Accountancy

While you may be an expert in repairing cars . . . you are not one when it comes to dealing with the taxman

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Never too small to use a professional accountancy service

By Tom Venetis, Editor

W

hen it comes to accountancy, most in our industry do a poor job of it. Many independents too often rely on off-the-self software that they do not configure correctly or rely on a friend or family acquaintance to do the accounting, someone whose experience may be nothing more than doing personal income taxes.

Some independent shop owners will answer that their business is so small it makes no economic sense to have a professional accountant or accountancy service maintain the books and keep up-to-date on the latest tax changes. A simple ledger or program and a few hours at the end of the year to fill out the right forms is enough, and the rest of their time and revenues can be better spent operating the business and dealing with customers.

“If you are at the low-end of the (business size) scale, it may well be that you can get away with having a bookkeeper or just preparing things on a simple accounting package,” said Marshall Edelnick, partner with KRP LLP (Kestenberg 12 SSGM September 2011

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Rabinowicz Partners) in Markham, Ontario (www.krp.ca).

“However, even at that (small) scale, there are deductions, proper treatments of things and legal issues that come up in your business where it helps to have someone who has sophisticated knowledge of those things.”

One area independent service shops have to keep abreast is the changes that have been happening at Canada Revenue Agency (CRA) in regard to the application of new business tax rules and provisions. Over the last few years, the CRA has begun enforcing a range of tax rules and compliance issues that were once ‘soft’ areas for many years. This meant that while there were rules governing what a business had to report or what and when to file, for example, the CRA was not always enforcing those rules. This was largely due to old computer systems which did not permit efficient integration of tax and revenue information from various government departments and systems. With the introduction of new systems and better communications between departments, CRA is now starting www.ssgm.com

14/09/11 7:55 AM

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|| Accountancy to be much stricter about those once ‘soft’ areas under its purview.

“If you bent the rule or were not 100 per cent in compliance with something, they might not have bothered you,” added Edelnick.

“There is a lot less of that now.

It is important to have someone who can tell you what you should be doing and how to stay out of those ‘soft’ areas. If the CRA has not got to them now, there is a good chance they will get to them in a few years. What you want to avoid is the CRA coming to you saying ‘We have noticed that you have not done this in the last few years, and we are now going to reassess you.’ And you owe them $12,000 in taxes, including interest.”

Gary Olynik, a CMA with Accounts Plus (www.accountsplus.ca) in Oak­ville, Ontario said one area where businesses need help on is with the introduction of the HST. While a business such as an automotive repair shop may correctly be billing and invoicing its customers for the HST, many are unaware of the timetables for filing the HST and the costs of not knowing those timetables.

This is crucial when setting up accountancy software for the business, something Olynik does as part of his consultancy services. This can prevent any problems from arising, such as missed filings or not remitting the correct amount of HST to the government.

“The downside of not making sure you have set up your software correctly for the HST is huge penalties,” Olynik added. “The government is not going to accept ‘I did not know,’ or ‘My software was not set-up correctly.’ You have to understand the rules, the reports that must be produced and the filing frequencies.”

Along with making sure the accountancy software is setup to properly report and file the HST, accountancy software needs to be reviewed and updated regularly. Olynik reminds business owners that changes happens to the tax code all the time, new deductions are added or there are changes to reporting procedures and what information needs to be submitted for tax compliance. A key requisite of any good accountancy firm or accountant is how well they keep up with those changes and how well those changes are integrated in the software the business uses and its operating procedures so there are no unpleasant and unwanted surprises in a few years time.

Working with an accountancy firm or professional business accountant has other advantages. A good firm or person will also make sure the accountancy software is also set-up so an owner or manager can quickly see what is happening with the business and to improve or change procedures, especially in the area of cash flow.

“There are some businesses that are flush in cash 14 SSGM September 2011

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and making no money,” said Danny Baratz, founding partner of Baratz Judelman, Preisz Pajak LLP (www.baratzjudelman. com) in Toronto. “There are other businesses that are making money and have no cash. Many businesses don’t realize if they are making money or are not.

The owner goes to work, opens the doors and the place looks busy and thinks things are OK. But at the end of the day, they are not making money. Take the HST, for example. The HST will affect the cash flow of the business . . . especially in the timing of the paying of the HST. This is crucial. If you are an annual filer and the amount was five per cent, it was easy to do. But now, at 13 per cent, paying once a year incurs a huge liability.”

“A good accountancy firm or consultant can also help you with issues around employees and freelance or independent workers who work for your shop,” added Egelnick. “An independent worker may do a similar job as an employee . . . but that worker does not have all the same benefits as an employee. The CRA is now looking to identify such workers and are now asking companies to list how many independent workers they have and how the business is paying them. If you don’t know if you have such workers and you don’t know that you are required to fill out a specific form for them, you will be penalized. A good accountancy firm will help you avoid such problems and identify possible issues that could cause problems for you and to help you address them.” ssgm www.ssgm.com

14/09/11 7:56 AM

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14/09/11 7:57 AM

|| Winter

Onset of Winter: Onset of Work Orders Winter maintenance packages are a route to profit

By Nestor Gula

A

sure sign that winter is coming is when you start seeing hockey equipment being advertised. This increases the blood pressure in most people because that also means school is starting for the kids, dead leaves have to be raked and no more lounging out back with a cool malted beverage for comfort. Add to that, the car has to be checked over so it survives one more Canadian winter.

As most cars on the road these days are on a fairly strict regiment of maintenance, does the annual rite of winter maintenance really make sense any more?

Depending on where you live, this winter service is critical.

“What has changed dramatically in our industry in the last six or seven years is that winter tires are back,” said Bruce 16 SSGM September 2011

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Eccles, owner of Eccles Auto Service in Dundas, Ontario.

“We have a clientele which is definitely interested in getting their vehicle in (for winter service). Of course, when the customer comes in to get their tires switched to winter tires, you can sell them your winter service package because the obvious thing is the car is there.

“As soon as we have it in the shop, if we do a good job at the counter, you ask if you want the winter package. Most people understand that the winter months are hard on the car and they want to have it looked at.”

Steve Bowles owner/manager of the Auto Centre Dufferin County Inc. in Shelburne, Ontario, said that every fall they have a big promotion for their winter maintenance package.

“It gives the customer extra value,” he said of his promowww.ssgm.com

14/09/11 7:58 AM

ANY MAKE, ANY MODEL

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Try Autolite® spark plugs in any make or model, import or domestic and we guarantee that it will perform as well as any comparable plug on the market. OE quality Autolite® spark plugs create a focused ignition to provide optimum engine performance, horsepower and fuel efficiency. © 2011 Honeywell International Inc. Printed in Canada.

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14/09/11 8:00 AM

|| Winter

The Goodyear Ultra Grip Ice WRT offers Winter Reactive Technology in a dedicated winter tire for SUV and light-truck drivers. The Ultra Grip Ice WRT offers Winter Reactive Technology, a combination of innovative features that work together to help provide a balance of starting, stopping and turning action in a variety of weather conditions, such as snow, ice, slush, wet and dry.

tions. “We monitor the results, and it does generate more work.”

Although winter tires are not mandated in Ontario, many of his customers do have winter tires. The cost of the package includes a tire swap if they are on the rims.

In Quebec, where winter tires on vehicles were made mandatory by the province since November 2008, it is inevitable that most vehicles will make their way to a service centre before the first snowflakes fall. “We do sell winter maintenance. We always offer our customers a package to remind them that winter is coming,” said Jean Bouchard, owner of Centre De Service Automobile De Boucherville Inc. in Boucherville, Quebec. He noted that, “we do maintenance year-round and 18 SSGM September 2011

p 16-19 Winter.indd 18

there really is no difference than what you do in the winter, summer, fall or spring. We always offer what Mitchell suggest for that car - and that’s the best way to do it.”

He said swapping tires is usually extra, but noted that most of the people in Quebec have their tires mounted on rims. “About 80 per cent I would say.”

So the swap is fast and easy.

If a vehicle owner does not have the tires mounted? “With the new machines we have today we don’t damage the tires anymore. In the old days if you took a tire off rim you would scrap it,” Bouchard laughed. “Today, taking tires off the rim is no problem.”

“There is definitely more and more regular maintenance now,” said Graeme Tremblay, manager of The Garage in

Vancouver, British Columbia. “We don’t really have any winter maintenance package for here in Vancouver.”

Vancouver is one of the few places in Canada that gets very little of a traditional Canadian winter. Tremblay said that cars are well built these days and do not need too much special care.

But venturing out of the confines of the lower mainland and into the mountains is a bit different.

“In B.C., certain highways and areas mandate winter tire usage,” according to Tremblay. “If you were to head to Kelowna, you would get stopped and turned around if you do not have a set of winter tires. A couple of years ago they really started to enforce it.”

Winter maintenance, “is basically regular maintenance,” said Richard www.ssgm.com

14/09/11 8:00 AM

www.ssgm.com

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down the snow and turn it into ice. It makes the traction worse in the city. It is probably better to drive to the mountains on all-seasons than to use them in the city.” He likes tires on the rimes as, “Taking them off the rims you risk damaging the tire.”

Where winterizing one’s car for winter is absolutely necessary is in Canada’s North. In Yellowknife, for example, getting cars ready for the winter gets under way at the start of September according to Brian Hixenbaugh, owner of Autotech Inc. in Yellowknife, North

Drive ride control business traffic with

B: 3.125 x 11.25

West Territories. “We get winters here with months in the minus 30s to minus 40s. We definitely do winter maintenance. People in southern Canada do not see these extreme temperatures that we do here.”

There is a different approach to winters for vehicles up north. “We recommend a battery blanket, the 0W30 oil, we check if the block heater is functional, in Volkswagens we use the oil pan heater,” he said. “Everybody here has a block heater. We check if the coolant is functional to a minus 45 level. When cars come up from the south we have to adjust the coolant,” he notes.

Proper oil is very important in the freezing conditions of North West Territories. “We use 0-20 and 0-30 oils up here in all of the vehicles that we maintain,” he said. “We deal with lots of Hondas and Toyotas, and a lot of them have already gone to 0-20 and 0-30 oils.”

He said using these light synthetic oils is crucial. “We will use 0-30 in a lot of the vehicles. The difference be­tween the 0-20 and 0-30 is that at the end of the day it is about the emissions. The manufactures need to drop the number. It also helps consumption because it is easier to swing a crankshaft through 20-weight oil than it is through 30-weight oil, I guess.”

Getting customers to buy into a winter package is a matter of selling it according to Eccles. “Selling is selling,” he said. You have to do a good job at the front counter. In the shop, “You check the obvious. You check the battery, coolant, brakes, steering, wiper blades, make sure the windshield fluid is not the summer grade. The reality is, for the most part they are basically the same maintenance procedures,” he said.

“Cars are so much better now than they were years ago. When I started years ago we used to have to drain the antifreeze nearly every year and replace it with new stuff. Now of course you don’t do that.”

SSGM

MON_110355_YOU_R4A L: 2.165 x 10 T: 2.54 x 10.5

Dansereau, co-owner of LAD’S Auto Repair in Calgary, Alberta. They do not have a winter maintenance program at their garage. “Every one of our clients is on a maintenance plan. We do everything that is required on the car over and above what the manufacturers recommend. We try to make sure they, the customer, understands that maintenance is important to the vehicle.”

He said that Alberta has no laws for winter tires, but, “at this point about 50 per cent of our clients have switched to winter tires. Driving around Calgary, you need them even more than going up to Banff, in the mountains.

The reason is that winter tires give you great ice traction. All those cars pack

100

Winter ||

|| TWires hat Goes Here?

Re-Assured Goodyear refreshes the firm’s flagship Assurance TripleTred all-season with new design and materials

T

hey say time moves faster as you get older…I’m not old, but can it really be seven years since Goodyear launched the Assurance series of all-season tires?

It really was 2004 when the Akron-based company introduced the Assurance TripleTred to take on the premium passenger segment. Five million units later, “successful’ is clearly an understatement. It’s also a challenge for the manufacturer: do they walk away from the equity built into the TripleTred name or hold off on revolutionary change until they’ve extracted the full lifespan from the brand?

Goodyear has elected to run with a technological upgrade without dramatic changes to the external look or branding of the new TripleTred. Dealers familiar with the three-zone tread of the original will recognize the new tire. A centre “ice zone” has numerous lateral sipes for traction and braking, a “water zone” pumps water out of the contact patch and a big-block dry zone for cornering on dry roads. The tire looks familiar, but the compounds and shape are all-new, featuring an interesting technology Goodyear calls “Evolving Traction

20 SSGM September 2011

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By Jim Anderton, Technical Editor Grooves.” These are keystone-profiled lateral pseudo-sipes that widen as the tire wears, “evolving” from a blade to an open groove to maintain wet performance at lower tread depths. The tread compound is also new, containing silica in the wet and dry zones, and an interesting mix of volcanic sand and glass fibre in the centre ice zone.

New tread compounds and that widening groove technology is an invitation to thrash the product on the test track as I did, on equipment as varied as Toyota’s white bread Camry to sportier 3-Series BMWs, at full and worn tread depth.

Dry performance feels similar to the original TripleTred and equivalent to premium European benchmark products, but it’s in the wet that the new tire shines. Lateral grip is considerably higher than the first-gen TripleTred and more importantly, when pushed over the wet limit the tire telegraphs its intent readily and progressively, giving the driver enough feedback to regain control with minimum drama.

In the worn state, the wet grip felt that same as the green tire, obviously due to the increased clearance volume www.ssgm.com

14/09/11 8:02 AM

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14/09/11 8:03 AM

|| Tires the wider grooves generate under the footprint. On the tire wall, this feature alone should be a credible up-sell for value-conscious consumers.

SSGM hasn’t tested ice and snow performance, but like other all-season tires the TripleTred is not a winter product for our climate and the advertised ice capability shouldn’t be used to discourage winter tire sales.

The Assurance TripleTred AllSeason is available in 22 initial sizes in 15 through 18-inch diameters in sizes from 195/60R15 to 215/55R18 covering an estimated 85 per cent of mainline to mid-luxury fitments, with a reach that covers several buyer demographics. Goodyear has identified target vehicles as diverse as Hyundai Elantra to Cadillac CTS. Post-purchase services include a 30-day exchange pledge, free roadside assistance, 130,000km tread life warranty (110,000 on V-rated fitments) and on-line registration.

This is an important product for Goodyear and the firm is using their

S

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traditional marketing full-court press with national broadcast, print and online advertising. There’s a lot to attract consumers in the new TripleTred AllSeason technologically and the shape leverages seven years of brand awareness

and tire wall presence. What consumers can’t see on the tire wall is the performance improvement over the original, but our testing suggests that few will be taking Goodyear up on their “love ‘em or leave ‘em” pledge.

SSGM

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8/16/11 2:13 PM 14/09/11 8:05 AM

|| Hub Maintenance

What is that noise?

Making the wheel hub assembly a part of the maintenance routine

By Tom Venetis, Editor

This Formed Hub from Timken is a single integrated unit that can be bolted directly onto passenger car or light truck wheel corners, eliminating the need for conventional components like washers, spacers and nuts.

D

iagnosing wheel hub problems can be tricky. When problems happen there are often few visual clues and sometimes the noise a worn wheel hub makes can be mistaken for a problem occurring elsewhere in the ride control system of a car.

“This is a tough question due to the fact that the technician cannot see into the inner workings of the bearing, because it is hidden,” said Tom Fritsche, director of product development with Beck/Arnley. “There are few signs that a bearing could be going bad, such as noise or wheel wobble and pulsation.”

This is why it is important that the first step in diagnosing wheel hub problems, even before taking the car out for a test drive or throwing the car up onto a hoist, is to listen

to what the vehicle owner has to say about the car, said Rick Domin, senior product analyst with Timken, a manufacturer or wheel hub technologies for the aftermarket.

What a service writer or technician can ask is when the vehicle owner drove the car was there a noticeable snapping, clicking or popping noise heard, or a grinding noise or even a humming or rumbling sound? A snapping or popping noise might be a sign of a damaged CV joint, but it could very well be excessive bearing end-play. The grinding noise may be a sign that the roller or raceway in the hub assembly has lost its integrity. The humming or rumbling noise might also be a sign of bearing failure, particularly if the driver says the noise increases when steering wheel is turned slightly to the left or the right. To help pinpoint where the noise

HUB BEARING DIAGNOSIS AND SERVICE TIPS

• Axle nut must be properly torqued to assure long service life of the hub assembly.

• Most manufacturers do not recommend reusing a self locking nut due to the possibility of the nut backing off in service.

• The hammer action of an impact wrench can cause internal damage to hub assembly raceways and bearings from shock.

• Splines, threads and steering knuckle mounting area must be clean and rust free to assure that the new assembly is not damaged during installation.

24 SSGM September 2011

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• A worn hub assembly normally exhibits a roaring noise when turning although some will have the noise constantly during vehicle operation. A wireless listening device is very helpful.

• Although most technicians will recommend replacement of a hub assembly when any looseness is found, some assemblies may exhibit a very small amount of clearance when checking by moving the tire assembly at 12 and 6 o’clock. Refer to the vehicle manufacturers guidelines for specific inspection procedures.

www.ssgm.com

14/09/11 10:08 AM

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14/09/11 8:07 AM

|| Hub Maintenance may be coming from and be more certain that it is a worn hub assembly, there are several technologies available. One popular one is Chassis Ear, a system that uses six wireless mics with alligator clips so they can be attached anywhere in a vehicle’s compartment or ride control system while the vehicle is being driven.

That is all when and good, but what if there is no noise or one that a technician can with certainty distinguish as being a failed hub and bearing assembly? Certainly, it is a challenge for even the most experienced of technicians. However, checking for wheel hub assembly and bearing problems can, in fact, be made part of a routine vehicle inspection or included as part of a check during other work on a vehicle such as ride control maintenance or brake replacement.

Steve Cartwright, chassis curriculum manager with Federal-Mogul Corp., makers of Moog hub assemblies, said once a technician has a car in the air “grab the tire at the 12-and-6 o’clock positions and move the assembly and feel for the ‘play’ in the bearing. If (the technician) has the tire and rotor off, it is also not a bad thing to grab the hub bearing by the studs that hold the wheel and feel for any noises or roughness when turning the assembly. Sometimes, if the vehicle is a front-wheel drive, if a bearing as a roughness in it or there is a ball that has some damage in the raceway, you will feel that in the rotation of the hub. You are feeling for roughness or looseness in the bearing.”

In many cases, a wheel hub assembly or bearing failure can be caused by road conditions, so it is important to ask the driver if problems and noises started after they hit a particularly bad patch of road or a deep pothole with a high amount of force.

“The number one issue we see with hub assemblies is contamination, water or dirt contamination,” added Timken’s Domin. “This sometimes happens when the hub assembly reaches operating temperatures and you suddenly immerse the hub assembly in water, say hitting a flooded pothole and

Physically moving the hub assembly to feel for noise that can tell a technician there is a problem in the assembly.

then there is a rapid change in temperature. That change in temperature could cause (the hub assembly) to suck in some moisture or other contamination.”

Also, a technician should keep in mind that if some ‘play’ is found in the assembly, it does not automatically mean it must be replaced. While it is common to replace the assembly if ‘play’ is discovered, some makers of hub assemblies do allow for a small amount of ‘play’ to happen in the system. It is best to check the manufacturer’s specifications to see if this is the case and what range of ‘play’ allowed.

When it comes time to install a new hub assembly, Federal-Mogul’s Cartwright said it is critical to takes things slowly. Too many shops rush the repair, with some technicians bragging they can do a wheel hub assembly removal and replacement in fifteen minutes.

“That worries me because it suggests they are not cleaning the components,” he added. “The hub bearing has to fit into the knuckle freely. It is quite common, when you are doing a hub bearing replacement on a truck, like a Dodge 4-Wheel drive model, that there is a lot of rust accumulation around the hub bearing where it fits into the knuckle. Once you get the old one out, you just don’t cram a new one into all that rust. You want to clean out the hole in the knuckle to make sure the hub bearing fits freely into it.”

Cartwright also recommended that technicians avoid using an impact gun when removing the nut so as to avoid dropping rust into the area where the knuckle will fit into or damaging the internal components of the new hub assembly.

Also to keep in mind is to replace a worn hub assembly with a quality part.

“The most common cause of premature bearing/hub failure are manufacturers cutting corners, such as not using quality steel, not finishing the bearing surfaces properly, not using high-quality grease, not setting the preload properly, not using a high-quality sensor or improper heat treating,” Beck/Arnley’s FritBeck/Arnley’s new wheel bearing kits cover specific vehicle applications and include all of the necessary sche said. “You need to do your homework in hardware to complete the repair job, such as grease, nut, circlip, seal, washer, gasket, split pin, collar, O-ring your quality investigation.”

SSGM and shims. The application dictates which components come in the kit.

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www.ssgm.com

14/09/11 8:06 AM

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IT HAS A CAR TO HOLD UP, NOT TO MENTION OUR REPUTATION.

SSGM BAYWATCH New Products

Ingersoll Rand Introduces 2145QiMAX ¾” Quiet Impactool

Snap-on Roll Cab With 55-Inch Top Chest With Lid

Ingersoll Rand, has expanded their MAX family of air tools with the all new 2145QiMAX Impactool. Designed to deliver best-inclass power and industrial-grade durability where technicians and maintenance managers need it most, the 2145QiMAX impact is a worthy addition to the Ingersoll Rand MAX tool lineup. The new impact features a power-to-weight ratio; weighing just 7.4 lbs, the 2145QiMAX delivers 1350 ft-lb of maximum reverse torque. This is all made possible by a seven-vane air motor that’s 16 per cent more efficient than its predecessor. Like its MAX family brethren, the 2145QiMAX features a patented four-position power regulator dial, a feather-touch trigger for greater control, and a patented one-hand forward/reverse mechanism for easy operation. The 2145QiMAX utilizes the original, perfected Ingersoll Rand twin hammer mechanism, which features proprietary advanced metallurgy for increased performance and longer tool life, and an innovative new steel wear plate that provides extreme wear resistance. The impact also features a new easy-to-clean inlet prescreen that captures debris and is easily serviced by tool operators, along with an improved grease fitting for easy maintenance which reduces down time while increasing tool life and performance.

Ingergoll Rand www.ingersollrandproducts.com

With over 21,000 cubic inches of space, 10 interchangeable drawers and a huge flip-top lid area, Snap-on’s KRA2410 top chest is the perfect add-on storage solution for existing Snap-on roll cabs. The features and benefits of the KRA2410 series top chests include: Huge top compartment – five-inches deep for use with power tools, standing sockets, bulk cases, personal items, battery charging, etc.; Ten drawers total – six, four-inch drawers to hold plenty of large tools; Pre-drilled for optional power strip (stock number KAPS4); Easy-to-operate flip lid utilizes high strength gas struts for safe, convenient lifting and shutting; Drawers are interchangeable – two-inch drawers and four-inch drawers can change position if desired; and each drawer will hold up to 120 pounds and the four-inch drawers will accommodate an extra set of slides to hold up to 240 pounds per drawer.

Snap-On www.snapon.com/toolstorage

SK Hand Tool Reintroduces Full Line of Ratchets with Original SK SuperKrome Protective Finish SK Hand Tool LLC, a subsidiary of IDEAL Industries, Inc., has reintroduced the full line of SK-branded ratchets and ratchet sets featuring original SuperKrome plating.

In addition to giving SK tools their distinctive jewelry-like finish, SuperKrome provides mechanics with enhanced ease of clean-up and maximum corrosion resistance.

Founded in the early 1900s, SK Hand Tool was acquired by IDEAL in August 2010 and operates today as an independent subsidiary. Available in both metric and standard inch sizes, SK ratchets feature a completely enclosed ratcheting mechanism that is simple to remove and replace for cleaning or rebuilding.

Triple tooth contact provides smooth ratcheting action with little back movement, while the hardened pawl and teeth assure durability and a long service life.

For better handling, even while oily, all SK ratchets feature diamond-knurled grips. Chamfered ends help lead the socket over fastener heads.

SK Hand Tool LLC www.skhandtool.com 28 SSGM September 2011

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Anco Wipers Catalog Highlights Newly Expanded Product Line An Anco wipers master catalog highlighting the brand’s newly expanded product offering for foreign nameplate and domestic vehicles is now available from Federal-Mogul Corporation.

Featuring coverage of vehicles up to and including the 2011 model year, the new Anco catalog (#3095) features each of the brand’s leading product lines, including affordable new Anco Profile wipers for consumers who want to upgrade their vehicles to the latest technology for improved visibility and driving safety. These flat blades are available as easy-to-install upgrades for vehicles currently equipped with conventional wipers as well as directfit replacements for applications originally equipped with flat, or profile-style, wipers.

The catalog also highlights the brand’s expanded rear blade offering, including new 12-inch and 16-inch rear blades for more than 3 million vehicles, and new Anco OE Winter Blades, available in 18-, 20-, 22-, and 24-inch lengths designed to fit vehicles equipped with flat-blade technology.

Other popular products featured in the catalog are premium ANCO Contour all-season profile-style wipers and AeroVantage and 31 Series bridge-type blades. In addition to the new Anco print catalog, Federal-Mogul offers a comprehensive electronic wiper blade application catalog through the popular www.

ANCOWipers.com Web site. And consumers using “smart” phones and other mobile devices can quickly and easily identify the right Anco blades for their vehicles through the www. getANCO.mobi electronic catalog.

Federal-Mogul Corporation www.federalmogul.com www.ssgm.com

14/09/11 8:08 AM

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3/25/11 9:01:10 AM 14/09/11 8:12 AM

dal

|| Jim’s Rant

Come see me at SEMA Y

By Jim Anderton, Technical Editor

On November 1st at 3:00 p.m. in Room 254 at the Las Vegas Convention Center, just upstairs from the show halls. I’m going to present the business case and strategies for low cost, effective online video

ou’re reading something about me now, on printed page. But did you ever wonder what I really look like? On www.ssgm.com, we have a series of short videos featuring me installing products on real vehicles in real bays. This is realworld stuff. No golf shirts, no shiny new engines where everything spins off and on with no dirt or grease like the Saturday morning cable channel hot rod shows.

Bolts are rusted and dirt falls into my eyes. Things break or get stuck. It’s hard to see and the space is too small for my hands. My back hurts. Occasionally, I forget my safety glasses or cut my hands. Sound familiar?

We’re adding video because we feel that with new technologies like iPhone, Google Android, iPad and others, readers will want to see as well as read about people, shops and parts. This also applies to your shop. Are you using video to attract attention to your business? Too few Canadian shops are and when pressed, most say that it’s too difficult, time consuming or expensive to add to their shop websites. Wrong. Done correctly, Internet-based video is easy, inexpensive and quick to produce, and doesn’t require special skills.

Wanna learn how? I’ll be giving a free seminar at the SEMA Show in Las Vegas on Tuesday, November 1st at 3:00 p.m. in Room 254 at the Las Vegas Convention Center, just upstairs from the show halls. I’m going to present the business case and strategies for low cost, effective online video that’s accessible and affordable for small and medium-sized businesses in our trade. It will run for an hour with lots of time for questions and comments. So if you’re at the show, register and come up and meet me in person. SSGM Senior Editor Tom Venetis will be there too, shooting the seminar for our Web site and our YouTube channel….both things you can do for your own business at lower cost than you think.

Tom will be easy to spot…he’ll have dark hair and no dirt under his fingernails. A word of warning however…. I will be wearing a tie and my hands will be clean….I’m also a little greyer than my picture. Sign up and come meet us both at SEMA. To register, click: http://www.semashow.com/events.

that’s accessible and affordable for small and medium-sized businesses in our trade.

30 SSGM September 2011

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What do you think?

Have your say and speak your mind! letterstotheeditor@ssgm.com www.ssgm.com

14/09/11 8:13 AM

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7820-08 There's alot more to see..Ad_key1.indd 1 p 28-35 Baywatch.indd 31

8/8/11 11:21 AM 14/09/11 8:09 AM

SSGM BAYWATCH New Products

Ken-Tool Announces EZ Tire Rotator Inflation Cage Roller Insert Ken-Tool announces the introduction of the EZ Tire Rotator – a roller insert for popular tire inflation cages. The 36014 - T114 EZ Tire Rotator roller insert improves the service technician’s safety and efficiency while inflating a heavy-duty tire in a safety inflation cage. The patent-pending EZ Tire Rotator cage accessory allows the service tech to roll the mounted wheel and tire into the cage and by simply rotating the wheel/tire assembly, the valve stem can be correctly positioned for pressurizing the tire. The tech does not have to physically lift or remove the wheel and tire from the cage and roll it around to reposition the valve stem to get the proper orientation. It also helps to prevent a technician’s hand from being pinched when attaching a clip-on air chuck.

The EZ Tire Rotator insert fits any Ken-Tool 3-, 4-, and 5-bar cage as well as most other tire cages on the market. The 2” x 9.5” (5.1 cm x 24.1 cm) rollers feature heavy duty steel ball bearings and the assembly is quickly installed by tipping and sliding it into the cage. It is securely held in place by two arms on each side, which use the vertical cage tubes to center and locate the platform on the cage floor. It can be easily transferred between cages. In the event that a tire and wheel assembly should explode in the cage, the EZ Tire Rotator remains secure in the bottom of the cage and will not present any hazards of flying objects. The EZ Tire Rotator Inflation Cage Roller Insert weighs 19 lb (8.6 kg) and is UPS shippable.

Ken-Tool www.kentool.com

OTC’s New 5911 Drain Plug Pro

Canadian Distributors

32 SSGM September 2011

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OTC, an SPX brand, introduced its new Drain Plug Pro (P/N 5911), a simple, affordable tool designed to save time, as well as enhance safety and cleanliness, during oil change service. The tool is designed to address com­ mon problems found in shop oil changes. At operating temperature, a car’s oil can easily exceed 200 degrees. The 5911 Drain Plug Pro allows anyone to perform the oil change without dripping hot oil all over themselves, dropping the drain plug in the hot oil basin and having to fish it out and/or risk having the oil spill out all over the shop floor and having to clean it up later. The OTC 5911 magnetically engages with the plug to prevent dropping or loss of plug. With its flexible neck and strong magnetic end, the OTC 5911 allows any user to remove a pre-loosened oil pan drain plug-in any orientation-from any position, without dropping, and while protecting fingers and hands from hot oil stream. Additionally, its patented design ensures a universal fit to automotive drain plugs.

OTC www.otctools.com

Jasper Engines & Transmissions Offers the 5R55N/S/W For Transmissions Jasper Engines & Transmissions incorporates a procedure to fill the Ford 5R55N/S/W transmissions with the correct level of fluid. Though the 5R55N, S and W are all similar in design, they each differ in specific areas based on the needs of the transmission’s intended application. However, a common feature is the lack of a dipstick to check fluid levels. The 5R55N/S/W is intended to hold 12 quarts of transmission fluid. Inside the pan is a tube which determines the level of fluid.

As the pan is filled, the fluid level will reach the top of the tube, then drip down the tube and out of the pan. JASPER attaches a bright orange sticker on the pan of each 5R55N/S/W. This will remind technicians the transmission holds 12 quarts of fluid.Also provided with the transmission is a Technical Bulletin explaining the procedure to properly fill the transmission.

Jasper Engines & Transmissions www.jasperengines.com www.ssgm.com

14/09/11 8:09 AM

Now, We Do It All!

ValvolineÂŽ now offers a full line of Valvoline Professional Series automotive service chemicals. With Valvoline Professional Series, you get a comprehensive line of professional-grade products, services and solutions all backed by industry leading marketing programs.

Valvoline Professional Series delivers maximum value to consumers and helps grow your bottom line. Š, 2010, Ashland Canada Corp.

p 28-35 Baywatch.indd 33

14/09/11 8:10 AM

2010 Canad

SSGM BAYWATCH New Products

Snap-on Ratcheting Extension/Speeders Snap-on’s 3/8-inch drive Ratcheting Extension/Speeders in an easy-to-use extensions are made to be extremely versatile and perfect for those hard-to-get-at areas while still allowing for control of the torque and speed of the tool. The Snap-on 3/8-inch drive Ratcheting Extension/Speeders come in two sizes: three inches (FXKR3) and six inches (FXKR6). The applications for the FXKR3 and FXKR6 include engine compartments, spark plug installation, under dash applications, electrical harness mounts, air conditioning/blower modules and headlight/brake light assemblies. In addition, they can also be used for small engine repair, motorcycles and boat engine repair. The features and benefits of the FXKR3 and the FXKR6 include: One hand operation with built-in forward/ reverse lever activated with a simple thumb movement so user can sense how much force is needed to snug fasteners; knurled shaft provides precise fingertip control and ease of turning even with oily fingers, minimizing damage to composite parts and mounts; allows the technician to simply spin the shank to quickly turn a fastener and eliminates the issue of swing arc that affects ratchets; and can be used by itself as an extension/speeder or with a ratchet as a standard extension.

Snap-on www.snapon.com

34 SSGM September 2011

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Amsoil Introduces New OE 15W-40 Synthetic Diesel Oil Amsoil Inc. has introduced a new addition to the OE line of synthetic oils with Amsoil OE 15W-40 Synthetic Diesel Oil. OE Synthetic Diesel Oil offers excellent performance and protection in both on- and off-road diesel engines. Amsoil OE Synthetic Diesel Oil is a low-sulfated ash formation that meets the requirements for low-emission quality diesel oil, while offering protection under the most severe operating conditions. It is compatible with all exhaust treatment devices and is designed for engines equipped with diesel particulate filters (DPF). This translates to cleaner engine operation, effectively maintaining power and fuel efficiency for maximum engine performance. Additionally, OE Diesel Oil provides extreme temperature performance. It is formulated for improved heat and oxidation resistance over conventional oil.

Amsoil OE 15W-40 Synthetic Diesel Oil features a low volatility (burn-off) rate, resulting in reduced oil consumption and emissions during operation.

Even in high temperature conditions, it maintains exceptional film strength while delivering protection, performance and fuel efficiency. Its premium synthetic base stock and a robust detergent additive package combine to deliver unsurpassed protection and performance in diesel applications.

Amsoil Inc. www.amsoil.com

www.ssgm.com

14/09/11 8:11 AM

2010 Canadian Brakleen Sell Sheet.qxd

2/24/10

10:58 AM

Page 1

Brakleen

®

BRAKE PARTS CLEANER – WITH POWER JET™ TECHNOLOGY Premium Non-Chlorinated Formula

CRC Brakleen® is the best non-chlorinated, low VOC product on the market. This powerful formula removes brake fluid, grease, oil and other contaminants fast and effectively. Use on all brake related parts including rotors, cylinders, drums, linings, brake shoes, calipers, clutch discs and disc brake pads. Safe for ABS, disc and drum brakes.

NEW!t

Power Je Spray Nozzle TM

The Strongest Name in Brake Parts Cleaner Just Got STRONGER! CRC Brakleen® Premium Non-Clorinated Formula utilizes Power Jet™ technology. This new spray nozzle produces a burst of product that forcefully breaks away contaminants, while the formula cleans and degreases instantly. The strength behind the Power Jet™ spray nozzle means faster work, requiring less product per job. The ergonomically-designed Power Jet™ spray nozzle is easier to press, giving the user a quick, precise shot of product where needed.

Part No. Package Type Net Wt. Units/Case Unit Dimensions Case Dimensions Brakleen® Non-Chlorinated Brake Parts Cleaner – Premium Non-Chlorinated Formula ▲ 75050 aerosol can 14 oz 12 9.25H x 2.63W x 2.63D 9.7H x 8.3W x 11.1D 75055 pail 5 gallon 1 13.8H x 11.3W x 11.3D 13.8H x 11.3W x 11.3D

CRC Industries is a worldwide leader in the production of specialty chemicals for the DIY and maintenance professional, serving the automotive, marine, hardware, electrical, industrial, and aviation markets. CRC is ISO 9001:2008 certified and adheres to the strictest guidelines for quality in all facets of research, development, and production.

CRC®, Sta-Lube® and products denoted with ® and ™ are trademarks of CRC Industries, Inc.

Proven. Global. Solutions. www.crc-canada.ca

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CodePDF0210 ©2010 CRC Industries, Inc.

▲ This product is Extremely Flammable. Do not apply while equipment is energized.

14/09/11 8:11 AM

2011 SSGM Garage of the Year Presented by:

Valvoline Professional Series, a comprehensive line of professional-grade service chemicals

Now, We Do It All!

Who has the best shop in Canada?

The 2011 SSGM Garage of the Year, presented

by Valvoline, seeks to recognize the very best independent service provider in the Canadian automotive aftermarket.

I Nominate:_________________________________ Garage Name________________________________ Owners Name_______________________________ Address_____________________________________ Phone(____)_________________________________ The reason I believe this nominee deserves this award is: ____________________________________________________ ____________________________________________________

Anyone can nominate an automotive service provider. The award recognizes excellence in the areas of good business practice, training, customer satisfaction and community involvement.

Make copies and simply ask your customers, suppliers, members of your community or even competitors to complete this form. Return all your nomination forms by fax or mail to SSGM

by September 20, 2011, or be nominated online at ssgm.com.

The finalists will be identified in the October issue of SSGM and the winner will be announced in the December issue.

Valvoline lauto.indd 1 p 36 Garage of the Year.indd 36

____________________________________________________ ____________________________________________________ ____________________________________________________

My Name:__________________________________ Address_____________________________________ Phone(____)_________________________________ Nominate your choice online at www.ssgm.com or complete and mail this form at left to:

SSGM Garage of the Year

12 Concorde Place, Suite 800, North York, ON M3C 4J2 or fax to: 416-510-5140

3/25/11 8:40 AM 14/09/11 8:15 AM

News Briefs || continued from page 10 ager, Automotive Aftermarket Division.

In this role, Diego will be responsible for sales of Bosch products in western Quebec. And Chris Burkey as district service manager, Automotive Aftermar­ ket Division. Chris will be responsible for Bosch Car Service centers (BCS) program including its growth and sup­ port of Bosch automotive parts, and diagnostic and wheel service equipment.

Automotive Recyclers developed for the National Vehicle Scrappage Program (“Retire Your Ride”), the new recycler’s environmental performance standard will require automobile recyclers to safely remove and recycle environmentally sen­ sitive substances such as fuel, engine oil, brake and transmission fluid, antifreeze, air conditioning refrigerants, and heavy metals such as lead and mercury.

The environmental management system will be managed by a not for Ontario Automotive Recyclers profit End-of-Life Vehicle Industry In­­vite Parties To Endorse In­­dus­ Standards Council that will be gov­ try-Led System For End-Of-Life erned by a multi-stakeholder board and Vehicles will ensure that necessary oversight.

The Ontario Automotive Recyc­lers Asso­ The Council will not have any author­ ciation (OARA) is asking Ontario’s politi­ ity or ability to levy fees or charges on cal parties to endorse an industry-led automotive consumers or vehicle manu­ initiative to establish an environmental facturers. Rather, the Council’s envi­ management system for end-of-life vehi­ ronmental standards oversight activities cles (ELV) in Ontario. will be funded through licensing of The ELV industry standard (ELV-IS) automotive recyclers. A condition of for environmental management has been licensing will be that anyone wishing to developed by OARA in collaboration drop off an ELV to a licensed recycler with the Canadian Vehicle Manufacturers’ will be able to do so free of charge.

Association (CVMA) and is designed to bring common environmental standards Bosch Launches Social Media to the ELV recycling sector, while ensur­ Outreach ing that automotive consumers do not Bosch has launched into social market­ face the burden of any new recycling fees. ing on Facebook, Twitter and YouTube.

Key Canadian environmental non-gov­ “Our new social media outreach ern­ment and automotive consumer allows us to engage with end-consum­ or­ganizations have endorsed the envi­ ers on a whole new level,” said Pam ronmental standards based approach. Krebs, director of advertising and sales This environmental management sys­ promotion for Bosch. tem will be a North American first “Bosch’s overall objective with its for standardizing automotive recycling new social media presence is to provide operations. visitors with an informative, engaging Two out of 3 ELV generated in experience every time, which, in reality, Ontario annually are not managed to reflects what Bosch is all about. We take any environmental standard whatso­ pride in producing automotive systems ever — the system will ensure the safe and component parts that provide per­ and responsible environmental man­ formance, safety and premium value to agement of approximately 550,000 the motoring public. We invite everyone ELV that require environmental to visit our sites,” Krebs said. de­commissioning in Ontario each year.

Motorists can check out the Bosch The proposed environmental man­ social media sites at: agement system will require all businesses www.facebook.com/boschautoparts engaged in the recycling of ELVs in www.twitter.com/boschautoparts Ontario to be licensed and as a condi­ www.youtube.com/boschautoparts tion of licensing to adhere to a common Content will change regularly, so motor­ vehicle decommissioning standard prior ists will want to check out the Facebook to any vehicle being recycled for its parts page often, as well as follow Bosch Auto Parts on Twitter and subscribe to the or metal value.

Building on Environment Canada’s YouTube page to get notifications on voluntary National Code of Practice for new video posts.

SSGM www.ssgm.com

p 08-11&37 News.indd 37

September 2011 SSGM 37

14/09/11 7:54 AM

Automotive Internet Directory

Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com. To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE PARTS & ACCESSORIES Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

AUTOMOTIVE RECYCLERS Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com

AUTOMOTIVE RECYCLERS Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686.

Experienced Shipping Department to Ensure Parts Arrive Safely.

HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

REFRIGERANT Duracool Refrigerants

www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology. Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

ADVERTISERS’ INDEX Advertiser Page # Website ACDelco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . . . . . . . . . . . . www.ACDelco.com Robert Bosch. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 . . . . . . . . . . . . . . . . . . . . . . . . . . www.lightemup.com CRC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35. . . . . . . . . . . . . . . . . . . . . . . . . . . www.crc-canada.ca Equus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.equus.com Ford Motor Company. . . . . . . . . . . . . . . . . . . . 11. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.ford.ca Gabriel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23. . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.gabriel.com GE Lighting. . . . . . . . . . . . . . . . . . . . . . . . . . . . 31. . . . . . . . . . . . . . . . . . . . . . . . . . www.gelighting.com Honeywell(Autolite) . . . . . . . . . . . . . . . . . . . . 17. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.autolite.com Identifix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3,5. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.mobile.ca Imperial Oil. . . . . . . . . . . . . . . . . . . . . . . . . . . . 29. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.mobile.ca Matco Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . 25. . . . . . . . . . . . . . . . . . . . . . . . . www.matcotools.com Monroe. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.monroe.com MOPAR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.mopar.ca NAPA. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9,27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.napa.com NGK Spark Plugs. . . . . . . . . . . . . . . . . . . . . . . . 21. . . . . . . . . . . . . . . . . . . . . . www.ngksparkplugs.com Ross Tech LLC. . . . . . . . . . . . . . . . . . . . . . . . . . . 32. . . . . . . . . . . . . . . . . . . . . . . . www.VCDS-ProKit.com Valvoline Oil Canada . . . . . . . . . . . . . . . . . . . 33,39 . . . . . . . . . . . . . . . . . . . . . . . . . www.valvoline.com VL Communications. . . . . . . . . . . . . . . . . . . . . 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.vlcom.com Wakefield Canada . . . . . . . . . . . . . . . . . . . . . . 15. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.wakefield.ca Walker Exhaust. . . . . . . . . . . . . . . . . . . . . . . . . 13. . . . . . . . . . . . . . . . . . . . . . www.walkerexhaust.com 38 SSGM September 2011

p 38 Internet Directory and ad index.indd 38

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

WAREHOUSE DISTRIBUTORS & BUYING GROUPS Bestbuy Distributors Limited

www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers.

The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group Kerr Machine Shop Group Inc.

www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

Go to www.ssgm.com to see the latest technical videos and tools tests with SSGM Magazine’s Technical Editor Jim Anderton.

www.ssgm.com

14/09/11 8:16 AM

Š 2009, Ashland Canada Corp. *Source: Thomas Penway Research Poll of ASE Mechanics in the United States

www.v a lv o li n e . c o m

Only one person works on his car.

And only one oil works in his engine.

More ASE-certified top mechanics use Valvoline in their own cars.* Mechanics can use any oil they want. They choose the one with a proven reputation for quality, protection and a history of innovation. Valvoline.

100 YEARS UNDER THE HOOD.

TM

p 39 Valvoline Ad.indd 39

14/09/11 8:17 AM

CMG MARKETING • 1125 Leslie St, Toronto, Ontario M3C 2J6 • T 416.646.3050 • F 416.646.3051

I Docket#:

99-5305 I Client: ACDelco I Project: ACE Trade Ad I Date: 11-03-08 I Trim: 8 1/8 x 10 7/8” I Bleed: 1/8” I Colours:

C

M

Y

K I Ad#: ACD-ACE-11-4CF-500-EN

INTRODUCING AUTOMOTIVE CARE EXPERTS OUR PROGRAM IS THE

ACE UP YOUR SLEEVE!

Two Great Programs from one great supplier!

ACDelco ACE is our new complement to our already successful Total Service Support (TSS) program. If you are looking for access to training, a reward program and marketing support from a National brand at a low monthly cost, this is the program for you. ACDelco ACE benefits include:

Web Based Training with hundreds of all makes courses ACDelco ACE Reward Points Discounts on Technical Assistance and Moneris Marketing including ACDelco point of sale material All for only $25/month*

To find out how to register, call your ACDelco Distributor or the ACDelco Info-Line. You can also register online at TechconnectCanada.com.

1-800-263-3526

*Plus an additional one-time sign up fee of $250.

p 40 AC Delco ad.indd 40

14/09/11 8:41 AM