Service Station & Garage Management May 2011

SSGM MAY 2011

Service Station and Garage Management READ BY AUTOMOTIVE REPAIR SHOP OWNERS AND TECHNICIANS SINCE 1955

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SSGM what’s inside May 2011

Vol. 41 No. 4

Service Station and Garage Management

EDITOR Tom Venetis (416) 510-6790 tom@ssgm.com TECHNICAL EDITOR Jim Anderton jim@ssgm.com PUBLISHER Marc Gadbois (416) 510-6776 marc@ssgm.com SALES MANAGER Jay Armstrong (416) 510-6745 ACCOUNT MANAGER Jim Petsis (416) 510-6842

CIRCULATION MANAGER Selina Rahaman (416) 442-5600 ext 3528 srahaman@bizinfogroup.ca SUBSCRIPTION ENQUIRIES Roshni Thava (416) 442-5600 ext 3555 ART DIRECTOR Ron Taylor PRODUCTION MANAGER Steve Hofmann (416) 510-6757

See Page 12

PRINT PRODUCTION MANAGER Phyllis Wright

See Page 16

VICE PRESIDENT CANADIAN PUBLISHING Alex Papanou

CAT High Heat Headache

PRESIDENT BUSINESS INFORMATION GROUP Bruce Creighton

SSGM’s Jim Anderton tackles a Honda Civic Igniter Module failure. . . . . . . . . . . . . . . . . . . . 12 AWARD-WINNING MAGAZINE

Transmission Maintenance Customers, technicians ignore the transmission at their own peril. . . . . . . . . . . . . . . . . . . . . 16

Emissions Report Ontario to make changes to its Drive Clean program. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Tech Tip How to properly remove, install hub units for greater safety, reliability . . . . . . . . . . . . . . . . . 26

Shop Profile Victor’s Tire & Automotive Centre. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Departments Editorial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Jim’s Rant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Baywatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Garage of the Year Nomination Form . . . . . . . . . . 34 Internet Directory. . . . . . . . . . . . . . . . . . . . . . . . . . 38 Advertiser Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 38

*For BlackBerrys: Go to your BlackBerry messenger and select Scan Barcode. *For iPhones: Use the App Store to download Beetagg Reader Pro.

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“We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund (CPF) for our publishing activities.”

HEAD OFFICE Business Information Group 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2 Contact us via one of the following methods: Telephone: 416-442-5600 Facsimile: 416-510-5169 Website: www.ssgm.com Service Station and Garage Management is published

by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd., a leading Cana­dian information company with interests in daily and community news­papers and business-to-business information services.

Subscription rates: Canada $51.95 + HST + applicable taxes per year; $82.95 + HST + applicable taxes for 2 years; single copy price $7.00 + $0.42 HST + applicable taxes. USA $91.95US per year; single copy price $10.00US. All other foreign in US $93.95 per year. All rights reserved. Printed in Canada.

US office of publication: 2424 Niagara Falls Blvd, Niagara Falls, NY 14304-5709. Periodicals Postage Paid at Niagara Falls, NY. USPS #009-192. US postmaster: Send address changes to Service Station and Garage Management, PO Box 1118, Niagara Falls, NY 14304.

Return undeliverable Canadian addresses to: Circulation Dept., Service Station and Garage Management, 12 Concorde Place, Suite 800, Toronto, ON Canada M3C 4J2.

Postmaster: please forward forms 29B and 67B to 12 Concorde Place, Suite 800, Toronto, ON Canada M3C 4J2.

Printed in Canada. All rights reserved. The contents of this publication may not be re­produced either in part or in full without the consent of the copyright owner.

From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us.

Member of the Audit Bureau of Circulations Publications Mail Agreement #40069240 Print edition ISSN 0381-548X On-line edition ISSN 1923-3396

In association with CANADIAN Member of

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Inc.

Member of Association of Business Publishers Inc. 205 East 42nd Street New York, NY 10017

Association of Business Publishers 205 East 42nd Street New York, NY 10017

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|| Tom’s Editorial

Emissions Testing Revamp O

By Tom Venetis, Editor

What happens if a vehicle that once passed the older tailpipe test now ‘fails’ the new ODB II test?

Does the vehicle then ‘fail’ the emissions test and the owner cannot register the vehicle?

ntario has announced changes to its Drive Clean program. Like taxes or ­visits from the crazy uncle, the annual vehicle emissions test is something you endure.

The province’s Minister of the Environment announced that starting September 1st, drivers will get a ‘break’ on the testing. Instead of having to bring a car in for testing when it reaches five years of age, it will be increased to seven; and those with ‘historic’ license plates will be exempt. I have a 20-year-old Civic and a 10-year-old Accord, so these changes don’t mean anything to me, or for the majority of drivers on the road right now, I suspect.

What is not clear, however, is what is happening with the actual emissions test itself. I’ve been trying to get some clarification from the Ministry and those handling Drive Clean on the upcoming introduction of OBD II-based testing on new vehicles instead of the current dynamometer-tailpipe test that everyone in the province is familiar with. Several studies have been done on using OBD II for emissions testing and a major report was prepared to look into changes to regulations governing motor vehicle emissions in Ontario. When I spoke to several shop owners, all had questions as to what the move might mean for them, but were reluctant to speculate further.

But here is a question I have: ODB II can detect a variety of different things and throw a trouble-code because of what it finds, from an intermittent misfire, to a faulty wire or some kind of minor problem in the EVAP system. But is that enough to ‘fail’ a test?

If a car once passed the older tailpipe and dynamometer test, possibly with such problems, why should it not also pass the new Drive Clean inspection? In the end, what is of importance is what is coming out of the tailpipe and going into the atmosphere?

I can see situations happening where someone comes in for an emissions test and then is told their vehicle cannot pass unless a very expensive diagnostic and repair is done because some kind of trouble code has been registered. What is to stop abuse from happening, from a less than honest shop telling the vehicle owner the problem requires hours of diagnostics but, in reality, is nothing more than replacing a faulty gas cap and clearing the trouble code.

Right now, there is little clarification as to what the criteria might be. Maybe as the roll-out happens, these questions will be answered and shops will have time to prepare. But right now, I’m as much in the dark as everyone else is.

What do you think?

Have your say and speak your mind! letterstotheeditor@ssgm.com 6 SSGM May 2011

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|| News Briefs Ride Control, LLC Announces Appointment of Mike Lipski to Vice-President, Sales and Marketing

Ride Control, LLC announced that Michael (Mike) Lipski has been appointed vice president, Sales and Marketing.

Mr. Lipski joined the company in 2008 as director, Aftermarket Sales. In his new capacity he will be responsible for Aftermarket and Original Equipment Sales, as well as Business Strategy and Marketing for Ride Control, LLC in the U.S., Canada and Mexico.

“Since Mike joined our team, he has led many actions to help us realign customer channels, attract new customers and improve customer relations,” said Lisa Bahash, president, Ride Control, LLC. “We look forward to his leadership and focus as we move forward to achieve new sales targets, execute business strategies and drive our marketing to the next level in this new role.”

Jeff VandeSande, President Of Bestbuy Distributors, Receives the AIA’s YES Young Leader of the Year Award

The Automotive Industries Association announced the winner of this year’s Young Leader of the Year Award is Jeff VandeSande, president of Bestbuy Distributors. The award was presented during the Young Executive Society Conference held in Ottawa on April

19th, 2011. Jeff was also recognized at the Aftermarket Conference of Executives. This is the fourth year that YES has awarded an outstanding employee for their dedication to the industry, their leadership and innovation. The Young Executive of the Year Award was created in 2007 by the Young Executive Society Committee (YES) to provide member organizations with an opportunity to recognize an employee who has made an impact on their company, the community and the industry.

“Jeff VandeSande demonstrates his incredible leadership skills, his work ethic and his management abilities on a day to day basis. He was very involved when the YES Committee was founded. He is an incredible Young Leader, but also an active participant in the Aftermarket community on a national and regional level.” stated Eric Boutin, 2010 Young Leader of the Year Award winner.

Jeff acknowledged his appreciation to the Bestbuy Board of Directors for allowing him for the time to spend as a volunteer with the association.

He recommended involvement with AIA for all young executives as a way of learning more about the industry, networking with colleagues and the enduring friendships that are formed.

In addition, Jeff acknowledged the constant support he has received from his family that have allowed him to realize his goals and achievements.

Corey Graham, ACDelco’s national sales and marketing director, stands next to the General Motors’ Volt at 21st annual 2011 Lordco Parts Tradeshow in Vancouver’s Pacific Coliseum.

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Kent Automotive Selected as CARSTAR Canada’s Preferred Vendor

Kent Automotive, a business of Lawson Products, Inc. and a supplier of more than 30,000 automotive products, was selected as a preferred vendor by CARSTAR Automotive Canada Inc. As a preferred vendor, Kent Automotive will provide CARSTAR stores with products and services including body hardware, shop supplies, safety supplies, storage solutions, cutting tools and cost recovery software products.

Kent Automotive is a division of Lawson Products, an industrial distributor of more than 300,000 maintenance and repair solutions.

CARSTAR has provided collision services across Canada for more than 15 years through a network of 145 independently-owned franchises. Kent Automotive has supplied products to some franchise locations, but this agreement is the first time the franchises will be able to use Kent Automotive as the preferred vendor, receiving consistency in service and products under the two-year agreement.

“We are pleased that CARSTAR Canada has chosen Kent Automotive as a partner for its high-quality collision repair network,” said Matthew Brown, North American sales director of Kent Automotive. “This agreement is an important addition to our growing list of strategic accounts and correlates with Kent’s ongoing focus to partner with top North American MSO (multiple shop owner) companies.”

“The CARSTAR agreement also aligns Kent Automotive with a partner that shares our unrelenting focus on customer satisfaction and strategic growth while also solidifying our position in the Canadian market,” added Peter Mailman, regional sales manager of Kent Automotive.

This preferred vendor agreement will make CARSTAR Canada one of Kent Automotive’s top customers in North America.

“We chose Kent Automotive for its commitment to the collision repair industry and reputation for service excellence,” said Mike Beier, procurement manager of CARSTAR Autowww.ssgm.com

10/05/11 7:13 AM

News Briefs || motive Canada Inc. “By aligning the two companies, we are ensuring CARSTAR’s franchise partners have access to leading products at competitive prices, backed by unparalleled technical service.”

Toyota Announces Voluntary Safety Campaign on Specific Tundra Trucks

Toyota Canada Inc. announced it will conduct a voluntary safety campaign on approximately 3,450 (2011 model year) Tundra trucks to inspect the rear drive shaft. The rear drive shaft in an estimated 0.05 per cent of the vehicles may include a component (slip yoke) that could break due to improper casting during the foundry process. No other Toyota, Lexus or Scion vehicles are involved in this campaign, and Toyota is not aware of any accidents or injuries related to this condition in Canada.

Owners of the involved vehicles will receive a letter advising them of this campaign by first class mail beginning in May 2011. Toyota will also post this information on its Web site.

Toyota dealers will be instructed to perform an inspection to identify a specific “production lot” number located on the rear drive shaft. Based upon the inspection results, in a small number of cases, the rear drive shaft may need to be replaced. The inspection and / or replacement will be performed at no cost to the vehicle owner. Customers or shops that have any questions are asked to contact visit www. toyota.ca or contact Toyota Canada at 1-888-­TOYOTA-8 (1-888-868-6828).

WORLDPAC Receives Award for Best Program Distributor for Replacement Parts

WORLDPAC has received the prestigious Frost & Sullivan 2011 United States Automotive Technicians’ Choice Award for Best Program Distributor for Replacement Parts on the basis of Frost & Sullivan’s independent research.

Among the many features that WORLDPAC’s clients appreciate are the huge line of OE and quality aftermarket automotive replacement products the company offers, an easy-to-use online program (speedDIAL), outwww.ssgm.com

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standing salespeople, competitive pricing, dependable delivery and consistent product availability. The overwhelming customer comment was the ‘ease of doing business’ with WORLDPAC. As noted by Frost & Sullivan, Professional Choice Program 2011: Automotive Replacement Parts Preferences among U.S. Automotive Technicians, WORLDPAC, Inc. emerged as the leader in the Program Distributor category. Thus, WORLDPAC, Inc. is recognized as being the “Overall Best Program Distributer in the United States” among WORLDPAC’s top competitors.

Ross-Tech Moving To Fee-Based System For Live Telephone Support

On July 19, 2011, Ross-Tech, LLC will begin charging for live telephone technical support of VW/Audi vehicle diagnostics. Two options will be available to registered users of Ross-Tech’s acclaimed VCDS tool: For the registered user who anticipates using Ross-Tech’s live telephone technical support for more than seven cases per year, there is an unlimited US$250 annual subscription plan.

For the registered user who expects to use Ross-Tech’s live telephone support fewer than seven times per year, Ross-Tech offers individual support tickets at US$35 per case.

Each support ticket is good for one VIN, one problem, and must be closed within five days. Multiple calls for support on this problem are permitted under the ticket. Calls after the five-day period require a new ticket even if the same problem is still being addressed. Vehicle trouble-shooting assistance via E-Mail and Internet automotive forums will continue to be free, because providing support in that manner is much less demanding of instant responses from our staff.

Telephone technical support for the VCDS product itself will remain free and available via the phone.This service is limited to assistance with the installation of the product and questions / issues concerning the operation of the product. This free support specifically excludes real-time assistance with diag-

nostic procedures and trouble-shooting on VW/Audi cars.

For more information, please contact Bruce Ruhf, Director of Operations & Marketing at 267-638-2300 or by email to Bruce@Ross-Tech.com.

Mister Transmission Named Franchisees’ Choice

Mister Transmission has been recognized by the Canadian Franchise Association (CFA) at its Inaugural Franchisees’ Choice Awards Gala in the Automotive and Truck Services category.

The CFA program is based on current franchisee feedback and is completed on a voluntary basis. Franchisees were asked to rate their franchisor in key areas such as; selection process; franchisee information package; leadership; business planning and marketing; training and support; ongoing operations; and the relationship between the franchisor and franchisee.

The event took place on April 4, 2011 in Niagara Falls, Ontario. The gala awards presentation was held during the CFA convention.

Company president and CEO Randall Moore commented, “I am absolutely honoured and humbled to accept this award on behalf of Mister Transmission International. We feel proud that our franchisees recognize the importance of guidance and encouragement from their head office team.”

Affinia Global Brake and Chassis Earns Two Awards

Affinia Global Brake and Chassis received a Silver Level President’s Award for its chassis parts Web catalog (www.raybestoschassis.com) and a Most Improved Award from Genuine Parts Company/NAPA at the 38th Annual Knowledge Exchange Conference of the National Catalog Managers Association (NCMA) in St. Petersburg, Fla. The NCMA President’s Award for Catalog Excellence is judged by a panel of industry peers for the best examples of cataloging in print, CD-ROM and Web cataloging in the automotive aftermarket industry. Additionally, the leading aftermarket data receivers May 2011 SSGM 9

10/05/11 7:13 AM

|| News Briefs present the Electronic Data Excellence Awards to those suppliers who consistently provide the highest quality electronic data.

“This year’s award from NAPA is our second earned from them in the last three years,” said Jeff Alexander, director, Commerce Data, Affinia ADMS Group. “Recognition from major channel partners like NAPA, and from our peers within the industry, illustrates our continued dedication as we promote workflow innovation and strive for data excellence.”

Tenneco Awarded US$15 Million in New North America Aftermarket Business

Tenneco Inc. announced it has been awarded new North America aftermarket business that is expected to generate more than US$15 million in revenue annually. This new business includes the company’s first-ever business with AutoZone, supplying emission control products, and new business with six other customers for performance exhaust and ride control products.

The company will incur US$12 million in changeover costs related to the new business. These costs cover the expense of replacing competitor products with Tenneco’s products at the customers’ locations. Because shipments begin in April, Tenneco expects to record these costs in its second quarter results. Tenneco had previously indicated that these costs would be incurred in the first quarter.

“These new business awards are the latest testament to the strength of our brands, product quality and ability to leverage our advanced OE technologies in the aftermarket,” said Joe Pomaranski, vice-president and general manager, North America aftermarket.

Ford Posts Best First-Quarter Profit Since 1998

According to Reuters, Ford Motor Co reported its best first-quarter profit since 1998 as higher prices for redesigned vehicles, including its small Fiesta, offset pressure from spiking commodity and oil prices.

Ford’s better-than-expected profit, 10 SSGM May 2011

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and strongest first-quarter since the peak of the SUV boom, reassured investors after a disappointing fourth quarter.

It also showed the success the No. 2 U.S. automaker has had in getting consumers to pay more for improved quality and technology in vehicles like the Focus compact.

Ford also said that it expected to ride out the disruption in parts supplies from Japan with a minimal effect on its production in Asia, setting the automaker up to take market share from Japanese rivals.

Chief Financial Officer Lewis Booth repeated that Ford expected full-year profit to rise and said the firstquarter results put the automaker on

track to meet that forecast.

“This is a great start to the year,” Booth told reporters at Ford’s headquarters in Dearborn, Michigan.

Ford is the leading truck maker, but Chief Executive Alan Mulally has pushed for better balance with the rollout of such cars as the Focus and Fiesta.

He has repeatedly said Ford would put profit above market share in a break with the practice of U.S. automakers in recent decades.

While Ford’s first-quarter market share fell in North America, South America and Europe, its profit per vehicle in its home market rose more than 30 per cent from last year to more than US$2,700.

SSGM

ACDelco launches the new ACDelco Automotive Care Experts Program to support the Canadian Aftermarket ACDelco Canada has launched the ACDelco Automotive Care Experts (ACE) Program for Independent Service Centres. This new program is in addition to their existing comprehensive Total Service Support Program (TSS). The launch of ACDelco ACE means the Canadian independent aftermarket now has two opportunities to be affiliated with the ACDelco brand.

“The ACDelco ACE program is the perfect fit for an Independent Service Centre who needs to get their techs properly trained at a reasonable cost,” commented Marcus Lyon, ACDelco Marketing Manager. “ACDelco ACE brings the ‘essentials’ shops have told us they need to compete in the aftermarket. This includes training, reward incentives and marketing support from ACDelco, a global brand leader with a long standing reputation for quality. We have a tremendous group of Total Service Support members in a high value program, and by adding ACDelco ACE to our program portfolio, the aftermarket has even more choice.”

The program offers a series of membership benefits including ACDelco’s leading web based training courses as well as instructor-led training discounts. Members will also qualify to earn ACDelco ACE Reward points every month, lucrative Moneris discounts and receive marketing support.

Membership fees are only $25.00 per month with a small sign-up fee.

ACDelco’s training web sites offer hundreds of technical courses including new hybrid training and specialty training. Online training includes video courses as well as short 20 minute TechAssists focusing on current repair challenges. Diagnostic training is also available where a technician can work through a variety of diagnostic scenarios.

This leading edge training allows technicians to train at their own pace, starting and stopping a course based on their learning. Technicians can also chart and track their own training path as they go through the different types of training.

The ACDelco ACE program is being offered through participating ACDelco Distributors. Independent Service Centres can register online via ACDelco’s TechConnect Web site. www.ssgm.com

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CANADIAN

AUTOMOTIVE Technician

High Heat Headache For igniter modules, heat is enemy number one The old public service announcements used to say “Speed Kills;” but for owners of some older Hondas, a real culprit for hard-start/no-start issues is the igniter module. SSGM

By Jim Anderton, Technical Editor

Magazine diagnosed a Gen 4 Civic with a hard hot-start/ intermittent misfire issue and found a simple improvement to keep the ignition firing.

As always, we checked our older Civic for trouble codes before tearing things apart. On this OBD I machine, it’s done by counting the LED pulses under the passenger-side carpet at the toeboard. The jumper wire is to disable the electronic distributor advance for setting the timing later.

After the standard electrical checks ruled out issues upstream (including the infamous fuel pump relay) it’s over to the bench. The plugs and wires were in surprisingly good shape, as was the distributor cap and rotor, confirming that the issue is inside the distributor.

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The reluctor checks out OK, so it’s the usual suspect: the igniter module. On this 4th Gen, it comes out with what looks like a heat sink …

…except it isn’t. The screwdriver points to the only contact area the igniter carrier has with the distributor body, a small rectangle at the mounting screws. It’s marginal, especially for an integrated circuit that’s known to overheat and behave erratically or fail. continued on page 14 www.ssgm.com

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Back in the car, new rotor and waiting for a new cap, wires and plugs. There’s very little timing adjustment available on this D15 engine, but it’s good to get it close during reassembly anyway.

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The result was one very happy customer and a car with notably better performance and fuel mileage. That’s no surprise, since the owner had tolerated the intermittent miss for months and eventually reserved the car for short city trips, rarely giving the ignite 100

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14 SSGM May 2011

Remember these? It’s nice to time an engine with a strobe again. Don’t forget to remove the jumper wire from the passenger foot well, and recheck to make sure you erased the codes.

a chance to overheat. The fact that this 91 Honda is still in service is not unusual for 4th Gen Civics … they have a loyal following and some residual value. And they’re fuel efficient enough to make them a “keeper” with 87 octane at $1.38 a litre.

SSGM www.ssgm.com

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|| Transmission

Drivers too often ignore the transmission until an unnecessary, expensive repair is needed

By Nestor Gula

M

ost drivers do not notice anything about their vehicle’s transmission until it starts to malfunction. At this point it might lead to costly repairs for the customer. A good shop’s strategy should be to monitor and track the transmission for the customer.

Although most consumers ignore the transmission as they drive serenely on Canada’s roadways, the number one problem with the health of vehicular transmissions today is with the auto shop and the technicians, according to Randy Moore, president and CEO of Mister Transmission. “They do not service the transmission. They do not follow the instructions in the owner’s manual.”

He said the key to the wellbeing of the transmission is in the owner’s manual. “Most transmissions need a service between the first 50 and 150 kilometers. All that information is in the owner’s manual,” he said. “The challenge is for people who buy cars secondhand. They usually do not know what kind of service history is on the vehicle. On some of the newer vehicles, you can’t even check the condition of the fluid without a technician because there is no dipstick. So you would have

16 SSGM May 2011

p 16-19 Transmission.indd 16

to take it to a licensed technician to check out the transmission.”

Like most components of cars today, the transmission needs to be checked more often the older it gets. “Look at the mileage of the vehicles,” said Moore.

“If it is anywhere over 80,000 to 100,000 kilometers immediately ask the customer if the transmission has ever been serviced. If there is no record of it being serviced than that would suggest that you have it serviced immediately. You need to check the fluid itself. Is it burned or varnished? Does it smell at all?” he recommended. “What happens over time is that the transmission fluid, as it gets older, loses some of its friction properties. You run the risk of slippage in the friction plates which causes burning.

“The fluid breaks down over time and becomes thicker. It picks up contaminants in the transmission from the natural wear of the metals and gaskets, bushings and bearings. When the fluid starts to contain contaminants, these are then forced through the transmission leading to grater problems.”

“Years ago, servicing an automatic transmission was simple,” said Bruce Richardson, vice-president, marketing

for ATP Inc. (Automatic Transmission Parts Inc.) “Drop the pan, replace the filter, clean the pan (after checking for debris in the pan) and button it up, and fill the Transmission with Dexron, Mercon or Type F fluid.”

About twenty years ago changes came to the industry, Richardson added. “Flash forward to the mid-90s and flush machines enter the market.

Using the flush machine, the transmission is flushed through the cooling lines to expel 90 per cent-plus of the old fluid. This is a big improvement over the pan drop method that only allows 40–50 per cent of the old fluid to be drained and replaced.”

While the benefits were a quick 30-minute service, no fluid spillage and no potential damage to the oil pan gasket, all was not rosy. The downside to this method was that the old filter was sometimes neglected and not replaced, the pan and gasket were not inspected and cleaned, and the magnets are not cleared of metal debris. There were also occasional problems with removing the cooling lines that hook up to the machine.

Richardson noted that, “professional technicians on the traditional side were and are aware of the value of changwww.ssgm.com

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|| Transmission ing the filter and dropping the pan to inspect debris on the magnet and in the pan to determine the condition of the transmission. Flushing does not remove all of the contaminants in the filter and in the bottom of the pan,” he said. “In some cases, flushing will cause metallic particles to become trapped in electronic solenoids and switches. Seventy per cent of all automatic transmissions use a felt filter; these filters cannot be cleaned or flushed to eliminate contamination.”

He recommends, “Flush to remove 90 per cent plus of the old fluid, drop the pan, clean the magnet and inside of the pan, and always replace the filter, refill the transmission, test drive and inspect for leaks.”

“Transmission fluids have changed over the years,” added Richardson. “The vehicle manufactures have changed the way transmissions shift and go into overdrive by modifying the clutch plate and torque converter friction materials.

Their goal is to increase gas mileage and improve the ‘feel’ of the transmission in operation. Special fluids were developed to meet these goals. Today, there are over 60 different original equipment fluids in use.”

Most of the transmission’s information will be contained in the vehicle owner’s manual or contained in the service manuals. Richardson noted, “these fluids/supplements are cataloged with the filter kits, highlighted in the transmission wall chart and shown on the end flap of each filter kit box to make it easy for the technician to choose the proper product for each transmission service.

“The ATP Automatic Transmission Service Marketing Kit contains the posters to promote transmission service and allow the consumer to make the choice of which service they prefer.”

Technicians and shop owners/managers should educate the driving public to respect and take care of their transmission. “If they see a leak you need to check it out immediately,” said Moore.

“Automatic transmissions are sealed hydraulic units. A lot of people, when they see a leak on the garage floor or on the pavement think nothing of it.

They figure they can just top it up or 18 SSGM May 2011

p 16-19 Transmission.indd 18

whatever. Transmissions don’t use oil like engines do, so if it is leaking it will be less efficient until the point where it ceases to function because there is no fluid in it. If people see a leak from the transmission area of any kind they should get it inspected immediately before it causes any further damage.”

Having experienced and well trained staff to look at transmissions will save the independent shop money in the log run. “It is very expensive when a transmission comes back,” said Moore.

“You should avoid these. In the old

days where you had simple three-speed transmissions it was simple to service and repair. Today’s transmissions are very complex. They are married to the power-train systems that run the engine management system. It is not just a tranny. You have to check everything first. You need a proper diagnostics in the first place. That is the number one key to a successful transmission repair or service.”

As the president and CEO of Canada’s largest chain of transmission shops, he looks to the experience that they www.ssgm.com

10/05/11 7:20 AM

Transmission ||

have nation wide. “Almost 48 per cent of the customers that came to our stores in Canada last year had their concerns resolved without taking the transmission out at all, because there were drivability problems, or other things that we could access without taking out the transmission.”

www.ssgm.com

p 16-19 Transmission.indd 19

His advice is, “If a shop thinks that the solution is to put a used transmission in a consumer’s car, you have a 50 per cent chance that in fact it did not need a transmission in the first place. You need to check all the other systems first. A proper diagnostics is everything. In today’s world, with very

advanced and complex transmissions, only licensed and experienced transmission technicians should be rebuilding transmissions.”

SSGM Go to www.ssgm.com to see the latest technical videos and tools tests with SSGM Magazine’s Technical Editor Jim Anderton.

May 2011 SSGM 19

10/05/11 7:21 AM

|| Emissions

The

Emissions Test OBD II to become the new standard for emissions testing in the

By Tom Venetis, Editor Province of Ontario

W

ith the evolution of vehicle electronics and emissions systems, the traditional emissions test is undergoing some dramatic changes. In the United States, there has been a steady move to having emissions testing done through On-Board Diagnostic Testing (OBD) rather than relying solely on the traditional “tail-pipe” or dynamometer test. In the State of Nevada, for example, emissions tests have gone to using OBD II for vehicles that are 1996 and newer. Nevada emissions inspection stations come equipped with new OBD II analyzers that make the emissions tests simple and very quick, both for the technician and the vehicle owner.

The move to using OBD II for emissions testing in new vehicles is a natural transition, since ODB II became stan-

dard in model 1996 vehicles. The idea is that ODB II can provide a more accurate emissions criteria as the OBD II monitors the overall performance of a vehicle’s engine and can detect problems with the engine before it might show up as increase in emissions or even a catalytic converter failure.

The idea is to make the emission test faster, more accurate and easier on the vehicle owner, and to help meet goals for reducing harmful emissions into the atmosphere.

In 2005, Ontario began a comprehensive review of its Drive Clean program that was introduced in the province in 1999. A final 200-plus page report was produced by the Ontario Ministry of the Environment, looking at everything from the current state of the province’s air quality and its impact on human health to how the vehicle landscape in changing.

Working with DesRosiers Automotive Consulting, the study finds that in 2004, 55.8 per cent of Light Duty Vehicless (LDVs) were equipped with OBD II systems, and in 2007, 77 per cent of all LDVs were equipped with OBD II. The study goes onto to say that by 2017, 100 per cent of all vehicles that will be tested for emissions will have OBD II technologies.

The report recommended several possible options for new emissions testing:

Option 1

— Implement an OBD II-only program for 1998 and newer vehicles while retaining tailpipe testing on 1997 and older vehicles. The advantages for OBD II-based testing it that it has been shown to be very effective in identifying highemitting vehicles; the test is quicker and easier to conduct than tailpipe testing; reduces wear on dynamometers; and would provide the opportunity for future program expansion into new OBD II-only regions. The disadvantages are that the testing is not immune to false failures or false passes; emissions reductions attributed to an ODB II-only program would need to be confirmed using some type of supplemental testing; relying entirely on OBD II for newer vehicles is risky since the performance on OBD II systems on highmileage, older vehicles and on newer, ultra-low emissions vehicles remains uncertain; and having OBD II-only facilities could result in some industry dissatisfaction issues, since the costs for new OBD II-only DFCs would be much lower than those for ‘traditional’ DCFs. 20 SSGM May 2011

p 20-22 emissions copy.indd 20

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|| Emissions

Option 2

— ODB II and tailpipe on 1998 and newer (must pass both), ASM only for 1997 and older vehicles. The advantages of this option is that it allows identification and repair of a greater number of vehicles with high emissions and malfunctioning components; will help catch any tailpipe and OBD II false passes; allows ASM testing to continue if OBD II performance with high-mileage and/or ultra-low emissions vehicles is unacceptable (too many false fails or passes); and DCFs already have ASM equipment. The disadvantages are that it is more onerous on the vehicle owner who would have to pass two tests to register their vehicle; the higher costs to the inspection station because of the equipment needed and longer test times; higher costs to motorists; and more complex inspection systems and software logic.

Option 3

— OBD II on 1998 and newer vehicles, with tailpipe as a fallback if the vehicle fails an OBD II-based test. The advantages of this scenario is that is allows the Drive Clean program to gather the paired OBD II/ASM information for vehicles that fail the OBD II test and will likely have a better chance of acceptance with the public, as vehicle owners will get two chances to pass. Another is that it will allow for quicker tests.

The disadvantages is that such a test will lose the benefits of catching OBD II false passes, and there are possible higher costs involved due to equipment costs and longer test times.

Option 4

— OBD II on all 1998 and newer vehicles, with a small sample of vehicles also given an ASM test for program evaluation purposes only. The advantage to this the test would allow the collection of emission information on a subset of the fleet getting the OBD II-only test. The disadvantage is the test results could be unpredictable and there is the possibility of increased wait times and much more complex inspections.

Jonathan Rose, press secretary with the Office of the Hon. John Wilkinson, Minister of the Environment, sent an email to SSGM Magazine outlining what the minister and his office can tell the public at the time of the preparation of this article. Mr. Rose wrote what has been decided is that Drive Clean changes will only apply to cars and light trucks, that the two extra years will be added to when vehicles will require their first test for registration, going from five to seven years and that there will be changes to address situation that require vehicles to be tested two times in two years by removing the requirements for a test for family transfers, lease buyouts by the lessee and eliminating the emissions test for license renewal if the test was done the previous year.

“We are modernizing the program now,” said Dolly Goyette, director of the Drive Clean Program in Toronto, when contacted by SSGM Magazine by email. She was able to provide more definitive answers to questions about the changes coming to Ontario’s emissions testing program.

“It makes sense because the majority of Ontario’s on-road vehicles are equipped to be tested using OBD technology.

22 SSGM May 2011

p 20-22 emissions copy.indd 22

The test is faster and will save both consumers and Drive Clean facility operator’s time. Adopting OBD will also eliminate the need for Drive Clean facilities to maintain their aging and costly dynamometers after December 31, 2012.

“The existing dynamometer test equipment, Drive Clean computers and printers with be 13 years old by 2013, when the new on-board diagnostic equipment is fully implemented. As the equipment ages, it becomes very costly to maintain and some components become difficult to replace.”

For shops participating in the Drive Clean program, this means there will have to be some changes in terms of hardware to be used, as well as training of staff, added Goyette.

“Drive Clean Facilities must meet requirements related to the training/certification of staff, appropriate insurance coverage, working space and test equipment,” she said. “The Drive Clean office will accredit any facility that meets the requirements. Until January 1 2013, all facilities that test light-duty vehicles, including newly accredited facilities, will be required to provide dynamometer testing. Facilities that want to provide Dive Clean services in the modernized program will be required to purchase/lease new ministryapproved testing equipment.

“The new Drive Clean regulations takes effect July 1 2010, to allow enough time to properly make the transition to the new equipment. Some Drive Clean facilities will start receiving equipment and training in the fall 2011. By January 1 2013 all accredited facilities will be offering on-board diagnostic testing.”

Steve Bowles, owner of the Shelburn, Ont.-based Auto Centre Dufferin County Inc., who has been part of the Ontario Drive Clean program since 2002, said the changes are nothing to be surprised about as that is the way “the industry has been trending.”

Bowles said for vehicle owners, the use of OBD II will likely make things easier for vehicle owners during their mandatory emissions testing for vehicle registration.

Jeff Taylor, senior automotive technician with Dundas, Ont.-based Eccles Auto Service Inc. agreed the changes being proposed are very good and do reflect the changes that have been happening with automotive technology, especially on the increasing importance of OBD II in vehicle diagnostics and maintenance.

“My concern is that there is going to be a learning curve, as while (OBD II) is universal across North America, (emissions) diagnosis for it will be tough for some,” he added.

SSGM www.ssgm.com

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10/05/11 7:24 AM

|| Jim’s Rant

No training?

No excuses…

I

By Jim Anderton, Technical Editor

Some shops are lucky enough to have techs that train themselves, at their own expense and on their own time; but that effectively adds unpaid hours to the employee’s work week. Think they don’t consider paid training as a desirable benefit when looking for a better job?

enjoyed a brief chat with Toronto-based Bento De Sao Jose the other day. He owns Bento’s Auto and Tire Centre in the city’s west end and he had his showroom fitted out as a training centre for one of the many training sessions he hosts for local techs. Bento noted that he often loses techs he trains to competing shops that don’t do or support training themselves. Why? The more I speak with shop owners, the more excuses I hear. Here are a few: Training is too expensive What defines “expensive?” The problem is it’s difficult to measure the profit lost from not doing the job because nobody in the shop can fix the vehicle. Lucky operations have techs that “specialize” in subsystems like ECUs or traction control, but most simply don’t have the staffing to allow this, so everybody has to do everything. When was the last time you calculated how much business you turn away or farm out to specialist shops?

There’s no time/we’re too busy I know a doctor that routinely takes training days to get up to speed on what’s new in medicine. She “loses” a ton of money, but considers it an investment. Want your cancer treated by a surgeon who hasn’t read anything since medical school?

You get the picture. Some shops are lucky enough to have techs that train themselves, at their own expense and on their own time; but that effectively adds unpaid hours to the employee’s work week. Think they don’t consider paid training as a desirable benefit when looking for a better job? I would.

Other shops just steal the tech I trained Employee retention is a major issue with some shops. Some are geographically challenged. It’s tough to compete if the “oil patch” or an assembly plant looks for skilled trades. Some face tough competition from new car dealers and big independents. These aren’t problems, they’re market forces. You can’t blame a quality worker from moving up, and if it requires moving on, that’s a signal that your business is not a competitive workplace, something the shop owner needs to understand. If your shop is a revolving door, training may not be a priority; but if you have a program it’s a sign you’re serious about career development for your staff as well as shop profitability. They notice.

We don’t f ix the high-technology stuff anyway Planning on selling your business when you retire? Wanna be in business five years from now? You have to sell a lot of brake jobs and oil changes to make up for an increasing stream of owners whose computer-laden vehicles are turned away or are sub-contracted by your shop. Major chains have picked the easy-job low-hanging fruit and the fleet of vehicles now coming off warranty is dripping with electronics. It is useless complaining about it … this is the reality. And if you have to lure a tech away from another shop because your current people aren’t up to speed, that’s a sure sign that you’re not investing enough in your people.

What do you think?

Have your say and speak your mind! letterstotheeditor@ssgm.com 24 SSGM May 2011

p 24 Jims Rant.indd 24

www.ssgm.com

10/05/11 7:25 AM

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10/05/11 7:25 AM

|| The Timken Company: Automotive Tech Tip

Proper Hub Unit Removal and Installation Keeps Wheels, Brakes, Other Parts Working Longer

P

roperly removing and installing hub unit bearings can not only enhance the performance and longevity of hubs, but will also benefit the axles and wheels.

Hub Unit Bearing Removal

1. Begin by raising the vehicle up and removing the lug nuts and the wheel.

2. Remove the brake caliper and rotor. The caliper should be supported and not hanging freely.

3. Next, the axle nut needs to be removed using an axle nut socket. The vehicle manufacturer’s instructions should be used to determine proper nut replacement.

4. If possible, disconnect the ABS sensor wire from its mating connector point. This is usually located in the wheel well or on the chassis frame.

Also, disconnect the sensor wire from the clips that are used to properly position the sensor wire in the wheel frame.

Before removing, be sure to make note of the current orientation and positioning of the sensor wire and bearing.

5. Remove the bolts that attach the bearing to the steering knuckle. A puller may be needed to remove the hub assembly from the knuckle. Be careful not to damage the knuckle or axle shaft.

Hub Unit Bearing Installation

1. First, insert the new hub assembly into the steering knuckle. Check the positioning of the splines on the axle shaft as the hub assembly is inserted into the knuckle. Carefully position the two components so the splines are not damaged during the installation.

Never force the hub assembly on the shaft and never hit it with a hammer or other tool.

2. Next, torque the knuckle-bearing mounting bolts to the vehicle manufacturer’s specification using a torque

26 SSGM May 2011

p 26-28 Timken Tech Tips.indd 26

wrench. Don’t use an impact wrench because it does not reliably use the

proper torque.

continued on page 28 www.ssgm.com

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|| The Timken Company: Automotive Tech Tip continued from page 26

3. If possible, connect the new ABS sensor (comes already attached to the

28 SSGM May 2011

p 26-28 Timken Tech Tips.indd 28

new bearing) to its mating connection point and clips in the wheel well and

frame area.

4. Install the axle nut. Tighten the nut to the vehicle manufacturer’s torque specification using a torque wrench.

Again, an impact wrench is not recommended.

5. Replace the brake rotor and brake caliper. All components should be clean of debris and burrs.

6. Replace the wheel and torque the lug nuts. Follow the vehicle manufacturer’s recommendations regarding torque specification and re-torque requirements.

SSGM

www.ssgm.com

11/05/11 1:25 PM

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|| Shop Profile

Victor’s Tire & Automotive Centre A 30-year history of customer service,

By Nestor Gula challenges

L Canadian Distributors

ocated on Yonge just south of Eglinton, Victor’s Tire & Automotive Centre, has been serving Toronto’s car repair and tire needs for over 30 years. With six bays served by seven technicians, owner Frank Monachino says that he likes to make sure that a customer’s car is in and out the same day. “We do not have much room for cars, so we try to get them in and out the same day,” he said.

The problem Monachino faces with getting cars out quickly is that they have evolved a great deal in the last 30 years. “Cars today are not built the way they used to be,” he notes. “Sometimes it takes just a whole day to diagnose a car properly. If a technician does not know how to properly use a scanner then you will have problems. Scanners will just give you the proper direction to go to.

“You have a code – P0300 – multiple misfire – well you will still have to use your brain to find out why. It could be the wire, could be anything. It could be computer related. We are pretty lucky that we have a couple of guys who are

30 SSGM May 2011

p 30-32 shop profile.indd 30

really intelligent when it comes to that kind of work.”

The technicians, “Do a lot of online training with SnapOn, WORLDPAC and use TSS,” he said.

As a Bridgestone/Firestone tire dealer, Monachino said, this, “gives us the name. If you are driving down the street and you see a shop with no name or one with Bridgestone/Fire­stone on it, well that helps. It also gives us better buying power and therefore the customer a better price.”

He still faces stiff competition from the big box stores. “The customer always is complaining that they can get the tire cheaper somewhere else,” he said. “We usually can match them with the price. But if Costco makes five per cent on the tire they will be happy.

While they are putting the tires on, the customer will be in the store and will spend 200 to 300 dollars.”

Monachino noted that the biggest problem he faces is the availability and quality of parts for the aftermarket, and information. “We had to replace a wheel bearing, so we replaced it with www.ssgm.com

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|| Shop Profile an aftermarket one,” he said. “Three months later the customer was back.

We had to source an original manufactured wheel bearing and we put that in

and had no problem. Sometimes even when we use the best quality aftermarket brakes, I would say that probably about three out of ten cars will come

back with some kind of issue.”

Still, use of original equipment parts is, “Dependent on price,” he added.

“You have to look at the customer’s pocketbook. You have to give them the choice. If you can find a part for your customer at half the price, you have to give them the option.”

Sometimes, the availability of parts presents a greater problem. “We are working on a Pathfinder and we can’t get the proper sprockets from the aftermarket, and we are forced to go to a dealer. But now, with what happened in Japan, it is even more difficult,” he exclaimed. “It took several weeks to find a camshaft for it. We finally found one in Arizona.”

SSGM

Add your knowledge, expertise and experience. letterstotheeditor@ssgm.com Frank Monachino, owner, Victor’s Tire and Automotive Centre

1st Wednesday June 22 2011

11:00AM Shotgun Start Cardinal Golf Club www.wally clayson golf classic.com Contact: Wally Clayson: 416 751-7266 | wally@wallyclayson golf classic.com

Frances Ricci: 905 827-3003 | francis@wallyclayson golf classic.com

Help raise money for:

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www.ssgm.com

10/05/11 7:32 AM

SSGM BAYWATCH New Products

PlastiKote Truck Bed Liner

No Touch Interior Detailing Mousse Protects Interiors

Permatex has developed an interior cleaner with a mousse-style formula that makes interior detailing a snap.

No-Touch Interior Detailing Mousse Cleaner/Protectant is much easier to use than liquid cleaners and does an excellent job in cleaning and protecting interior surfaces. It also dries to a rich satin finish and leaves a pleasant, new car scent.

The product’s formulation allows for easier user control and eliminates the messy overspray, splatter, dripping, and streaking that are typical drawbacks to liquid aerosols and trigger sprays. No-Touch Mousse Cleaner/Protectant works on all types of interior surfaces, including rubber, plastic, vinyl, and leather, and is ideal for the stubborn stains and grease build up normally found on consoles and in cup holders. No-Touch Interior Detailing Mousse also has excellent UV protection and anti-static properties.

Permatex www.permatex.com www.ssgm.com

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Plastikote’s Truck Bed Liner aerosol (264) features a unique trigger that makes it easier to use and keeps a technician’s hands clean while giving a truck bed maximum protection. PlastiKote Truck Bed Liner also comes in a gallon can or as part of a truck bed liner kit. The PlastiKote Bed Liner Kit (265GK) contains a gallon of Truck Bed Liner paint (265G), roller frame and cover, scuff pad, roller tray and brush. The features and benefits of PlastiKote Truck Bed Liner include: Permanently bonds to the surface, resists abrasion and has textured, non-skid recycled rubber granules to help prevent slips and falls; flexible, textured surface minimizes cargo slippage, resists fading and withstands extreme hot or cold temperatures; provides a hard, non-skid surface that will not warp or crack and is gasoline resistant; and helps prevent rust on your truck bed liner PlastiKote www.PlastiKote.com

Wholesale Distributors to the Automotive, Industrial and Electrical industries since 1926 Ideal Supply is proud to be part of the “Canada’s 50 Best Managed Companies” program and to once again be named to this prestigious list. As we celebrate our 85th Anniversary we are reminded that our focus on “providing great service and the best products available” to our Customers is a timeless recipe for success. We salute our Employees, Customers, and Suppliers, knowing that by working together we create a sustainable business model that allows us to be confident – and excited – about the future.

To find your local Ideal Supply distributor, visit: idealsupply.com.

May 2011 SSGM 33

10/05/11 7:33 AM

2011 SSGM Garage of the Year Presented by:

Valvoline Professional Series, a comprehensive line of professional-grade service chemicals

Now, We Do It All!

Who has the best shop in Canada?

The 2011 SSGM Garage of the Year, presented

by Valvoline, seeks to recognize the very best independent service provider in the Canadian automotive aftermarket.

I Nominate:_________________________________ Garage Name________________________________ Owners Name_______________________________ Address_____________________________________ Phone(____)_________________________________ The reason I believe this nominee deserves this award is: ____________________________________________________ ____________________________________________________

Anyone can nominate an automotive service provider. The award recognizes excellence in the areas of good business practice, training, customer satisfaction and community involvement.

Make copies and simply ask your customers, suppliers, members of your community or even competitors to complete this form. Return all your nomination forms by fax or mail to SSGM

by September 20, 2011, or be nominated online at ssgm.com.

The finalists will be identified in the October issue of SSGM and the winner will be announced in the December issue.

Valvoline lauto.indd 1 p 34 Garage of the Year.indd 34

____________________________________________________ ____________________________________________________ ____________________________________________________

My Name:__________________________________ Address_____________________________________ Phone(____)_________________________________ Nominate your choice online at www.ssgm.com or complete and mail this form at left to:

SSGM Garage of the Year

12 Concorde Place, Suite 800, North York, ON M3C 4J2 or fax to: 416-510-5140

3/25/11 8:40 AM 10/05/11 7:40 AM

d r a d n a Gold St

The

in Recycled Parts

A D V E R T O R I A L

Professional automotive service providers are turning to Standard Auto Wreckers for high quality recycled parts.

“Automotive service providers have come to rely upon the extensive inventory of high quality recycled parts Standard Auto Wreckers has to offer”, said David Gold, Owner of Standard Auto Wreckers. Gold was awarded Locator UpFront’s 2010 most influential overall title.

“Whether it is a front-end component, a motor or a transmission our products are fully tested and come with a 30 day warranty”, says David Gold. “An unbeatable deal for our customers is our extended warranties that takes the fear out of buying recycled auto parts and can even include labour warranties!”

Service providers can access the extensive inventory of automotive parts that Standard has to offer by either calling one of our professional customer service advisors or by searching our web site at www.standardautowreckers. com. In fact Standard’s on-line search engine enables professional service providers to search by make or model or

by VIN number.

Customers can a lso search by product images or even by the ever popular feature “Fresh Road Kill”, which shows all vehicles with model years of 1998 and newer acquired in the last ninety days.

“Recently,” owner David Gold said “we introduced

head light and tail light refinishing services. Using state of the art technology plus quality craftsmanship, plastic head and taillights that are scratched, blasted or tarnished can be refurbished to their original state. The results are like a new OEM headlight at a fraction of the cost.”

Customers can even track deliveries of their orders on line to effectively plan their service schedules within their facilities.

Established in 1979, Standard Auto Wreckers is a leading environmental auto parts recycler. The recent expansion into Niagara Falls, NY where they have an indoor dismantling system unaffected by weather, utilizing the latest in fluid-recovery systems and environmental procedures.

Standard is a proud supporter of the Green Vehicle Disposal network of Auto Recyclers and their Charity Car Program. Green Vehicle Disposal is North America’s largest network of self-regulated auto recycling facilities whose purpose is to provide customers, with an EcoFriendly solution for the diposal of their End of Life Vehicles.

“At Standard Auto Wreckers, whether it is tires, undercar components, motors, transmissions or body parts we are committed to provide the automotive service provider with quality recycled automotive parts, readily available and fully guaranteed,” said David Gold of Standard Auto Wreckers.

ARRIVING DAILY

www.standardautowreckers.com

Call y!

Toda

Standard.indd 1 p 35 Standard Auto ad.indd 35

416-286-8686

1216 Sewells Road, Scarborough, Ontario, M1X 1S1

5/7/10 2:48 PM 10/05/11 7:40 AM

SSGM BAYWATCH New Products

Eastern Expands Flex Pipe, Accessories Program Eastern Catalytic has substantially expanded its components and accessories program to complement its catalytic converter programs. The line features comprehensive coverage and availability of flex pipes, boss and plugs, cowbells, shells, heat shields and end caps.

Eastern Flex Pipes come in a wide range of configurations, including outer braid, inner and outer braid, interlock, and double bellows style. The shell line includes both stainless steel and fully aluminized steel shells. Eastern heat shields and end caps are all made from fully aluminized steel.

Eastern’s components program is included in Eastern’s full line catalog, which contains complete listings, descriptions, and specifications for all of the components and accessories.

The new catalog is available as a download from the Eastern Catalytic Web site.

Eastern Manufacturing, Inc. www.easterncatalytic.com

DynoMax Offers Performance Exhaust Options for 2011 Mustangs DynoMax Performance Exhaust has added three new performance exhaust systems to its 2011 product line, covering

36 SSGM May 2011

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Corsa Offers Ford F-150 Exhaust System Corsa Performance Exhausts has introduced a cat-back exhaust system for the 2010-2011 Ford F-150 SVT Raptor Super Cab and SuperCrew Cab styles. The new Ford Raptor exhaust system features a straight-through 3-inch, nonrestrictive design that maximizes airflow, improving performance and fuel economy. Corsa finished the exhaust system with twin 4-inch Pro-Series Side Swept tips laser etched with the Corsa logo.

Complete installation hardware and instructions are included with the exhaust systems. The exhaust systems are crafted from premium stainless steel, and all tips are double wall, highly polished stainless steel laser etched with the Corsa logo. All components, even clamps and hangers, of the system are constructed of premium grade, 304 Stainless Steel to ensure the look and sound of Corsa exhausts won’t change over the life of the vehicle.

Corsa Performance www.corsaperformance.com

popular 2011 Ford Mustang V6 and 5.0L models. DynoMax has released a dual performance system for the 2011 Ford Mustang 3.7L V6 model (p/n 39507). The DynoMax mustang V6 system includes full stainless steel construction in high-quality, 409grade stainless steel to provide protection against corrosion and permanent discoloration. The 2.5-in. features routing to match the OE design to ease installation; all necessary hangers and clamps; and 10-degree angle trimmed, 3.5-in. mirror polished stainless steel tips, etched with the DynoMax logo.

The system includes a set of the popular Ultra Flo Welded mufflers, a stainless steel, fully welded design with straightthrough internal piping to ensure unrestricted exhaust flow and reduced backpressure. DynoMax also released two systems for the 2011 Ford Mustang GT 5.0L (cat-back system, p/n 39505; axle-back system, p/n 39504). The 2011 Ford Mustang cat-back (39505) system features 3-in. 409-grade stainless steel piping and 10-degree angle trim, 304-grade stainless steel buffed and polished tips. The system features the brand’s Race Bullet mufflers, an extremely lightweight, compact muffler design.

DynoMax www.DynoMax.com www.ssgm.com

10/05/11 7:33 AM

SSGM BAYWATCH New Products

Ingersoll Rand Expands Mini Impactool Line-Up

Ingersoll Rand has expanded their mini air tool line with the 2101XP-QC ¼” Quick Change Mini Impactool and the 2102XP 3/8” Mini Impactool. The 2101XP-QC and 2102XP each weigh less than 1.5 pounds and their impact mechanism is engineered to deliver 45 ft-lb of torque where you need it most. Both tools are engineered for lightweight power and balance, and feature a pistol grip design with an easily accessible forward/reverse switch that

allows one-handed operation. Each mini Impactool operates with a five-vane motor that delivers smooth and robust performance. These new mini Impactools are ideal for those hard-to-reach places where conventional tools cannot go, and the 2101XP-QC has a quick change feature that allows for a convenient and trouble-free attachment exchange. These new mini Impactools complement Ingersoll Rand’s comprehensive line-up of mini tools that includes a mini random orbital sander, mini polisher, mini surface prep sander and a mini drill/driver. All of these mini tools feature an ergonomically designed composite housing and textured grip designed to fit comfortably in the palm of your hand.

Ingersoll Rand www.ingersollrandproducts.com

Rancho Adds To RockGear Protection Products Rancho has again increased its RockGear protective products to include the 19972006 Jeep Wrangler TJ/LJ platform. The new products add extra protection, enhanced appearance and convenience to the popular Wrangler model. The Rancho accessories add to the brand’s Jeep heritage. Available this spring through off-road and performance parts

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retailers throughout North America, the new line of RockGear is made in the United States. Rancho RockGear accessories are finished in a highly durable, textured powder-coated black finish. The new Jeep Wrangler TJ/LJ accessories include: Rear Bumper with Tire Carrier (p/n RS6229B), Front Bumper for TJ (RS6226B), Dana 44 (p/n RS6228) and Dana 30 (p/n RS6227). Front Differential Glide Plates, Control Arm Skids (p/n RS6210), V6 4.0L Oil Pan Protection Kit (p/n RS6224), Dana 44 (p/n RS6209), Dana 35 (p/n RS6213) and Dana 30 (p/n RS6218) Differential Covers and Front Tube Doors (p/n RS6223B).

Rancho www.GoRancho.com

May 2011 SSGM 37

10/05/11 7:34 AM

Automotive Internet Directory

Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com. To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE PARTS & ACCESSORIES Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

AUTOMOTIVE RECYCLERS Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com

AUTOMOTIVE RECYCLERS Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686.

Experienced Shipping Department to Ensure Parts Arrive Safely.

HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

REFRIGERANT Duracool Refrigerants

www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology. Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

ADVERTISERS’ INDEX

Advertiser Page # Website ACDelco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.ACDelco.com Affinia Group. . . . . . . . . . . . . . . . . . . . . . . . . . . 11. . . . . . . . . . . . . . . . . . . . . . . . . . . www.raybestos.com Aisin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 . . . . . . . . . . . . . . . www.aisinaftermarket.com/ssgm Autolite . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.autolite.com CARS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23. . . . . . . . . . . . . . . . . . . . . . . www.ARSWEVENTS.com EQUSS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.equss.com Ideal Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . 33. . . . . . . . . . . . . . . . . . . . . . . . . www.idealsupply.com Identifix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.identifix.com Imperial Oil. . . . . . . . . . . . . . . . . . . . . . . . . . . . 27. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.mobil.ca Matco Tools. . . . . . . . . . . . . . . . . . . . . . . . . . . . 17. . . . . . . . . . . . . . . . . . . . . . . . . www.matcotools.com MOPAR. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.mopar.ca Nederman Canada. . . . . . . . . . . . . . . . . . . . . . 31. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.nederman.ca Robinair. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.Robinair.com Ross-Tech LLC . . . . . . . . . . . . . . . . . . . . . . . . . . 30. . . . . . . . . . . . . . . . . . . . . . . . www.VCDS-ProKit.com Shell Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . 25. . . . . . . . . . . . . . . . . . . . . . . . www.shell.ca/nitrogen Sutherland Automotive. . . . . . . . . . . . . . . . . 21. . . . . . . . . . . . . . . www.sutherlandautomotive.com Standard Auto. . . . . . . . . . . . . . . . . . . . . . . . . . 35. . . . . . . . . . . . . . . . . . . . . standardautowreckers.com Valvoline Oil Canada . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . www.valvoline.com VL Communications. . . . . . . . . . . . . . . . . . . . . 37. . . . . . . . . . . . . . . . . . . . . . . . . . . . www.vlcomm.com Walker Exhausts. . . . . . . . . . . . . . . . . . . . . . . 14,15 . . . . . . . . . . . . . . . . . . . . www.walkerexhaust.com 38 SSGM May 2011

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TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

WAREHOUSE DISTRIBUTORS & BUYING GROUPS Bestbuy Distributors Limited

www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers.

The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group Kerr Machine Shop Group Inc.

www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

Go to www.ssgm.com to see the latest technical videos and tools tests with SSGM Magazine’s Technical Editor Jim Anderton.

www.ssgm.com

11/05/11 1:27 PM

YOU CAN’T MAKE HISTORY WITHOUT THE RIGHT PARTS MOPAR . A LEADER IN THE FAST LANE …

AND SERVICE LANE … FOR THREE GENERATIONS. ®

Whether your passion is racing, restoring, customizing ing or cruising, success starts with your vehicle’s parts.

That’s why you’ll find Mopar parts at the heart of so many championship teams, custom restorations and personal vehicles.

Mopar parts. Unmatched quality. Unrivaled dependability. Made to fit. Made to work.

It’s why Mopar continues to be one of Canada’s best-loved automotive brands.

For the right part for your vehicle, see your local Chrysler, Jeep , Dodge and Ram dealer, or check out the full line-up of Mopar parts and accessories at www.mopar.ca. ®

®

©2010 Chrysler Canada Inc. Chrysler and Dodge are registered trademarks of Chrysler Canada Inc. Ram, Mopar and Jeep are registered trademarks of Chrysler Group LLC, used under licence. ®

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®

7/29/10 11:36:09 AM 10/05/11 7:42 AM

99-5305 I Client: ACDelco I Project: ACE Trade Ad I Date: 11-03-08 I Trim: 8 1/8 x 10 7/8” I Bleed: 1/8” I Colours:

C

M

Y

K I Ad#: ACD-ACE-11-4CF-500-EN

CMG MARKETING • 1125 Leslie St, Toronto, Ontario M3C 2J6 • T 416.646.3050 • F 416.646.3051

I Docket#:

p 40 AC Delco ad.indd 40

10/05/11 7:43 AM