Service Station & Garage Management March 2011

SSGM Service Station and Garage Management READ BY AUTOMOTIVE REPAIR SHOP OWNERS AND TECHNICIANS SINCE 1955

MARCH 2011

Scan Tool Training Goes Online

Maintaining O2 Sensors, Filters What’s New In Hybrid Vehicles www.ssgm.com

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2. Check for wire harness damage from being routed too close to the front driveshaft.

3. Using the scan tool Fuel Trim parameters, disconnect the Mass Air flow Sensor. If the Fuel Trim values return to normal, check for any unmetered air leaks.

4. Block off the PCV tube and the brake booster hose. If the numbers return to normal, check for air leaks in either of those areas. Refer to TSB 08-06-04-016.

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SSGM what’s inside March 2011

Vol. 41 No. 2

Service Station and Garage Management

EDITOR Tom Venetis (416) 510-6790 tom@ssgm.com TECHNICAL EDITOR Jim Anderton jim@ssgm.com PUBLISHER Marc Gadbois (416) 510-6776 marc@ssgm.com SALES MANAGER Jay Armstrong (416) 510-6745 ACCOUNT MANAGER Jim Petsis (416) 510-6842

CIRCULATION MANAGER Selina Rahaman (416) 442-5600 ext 3528 srahaman@bizinfogroup.ca SUBSCRIPTION ENQUIRIES Roshni Thava (416) 442-5600 ext 3555 ART DIRECTOR Ron Taylor PRODUCTION MANAGER Steve Hofmann (416) 510-6757

See Page 14

PRINT PRODUCTION MANAGER Phyllis Wright

See Page 26

VICE PRESIDENT CANADIAN PUBLISHING Alex Papanou

The Maintenance Interval, Part 1 Cars breathe, so it is important to maintain and replace filters, O2 sensors. . . . . . . . . . . . . . 10

PRESIDENT BUSINESS INFORMATION GROUP Bruce Creighton

The Maintenance Interval, Part 2 Selling quality will improve customer retention, long-term profitability . . . . . . . . . . . . . . . . . 11

Cover Feature: Scan Tool Training Makers of scan tools take training online. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Going Hybrid What’s new in the world of hybrid vehicles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Belts and Hoses Tips on catching belt, hose problems before a major breakdown . . . . . . . . . . . . . . . . . . . . . . 30

Departments Editorial. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 News. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Jim’s Rant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 CARS OnDemand. . . . . . . . . . . . . . . . . . . . . . . . . . 19 Baywatch . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Internet Directory. . . . . . . . . . . . . . . . . . . . . . . . . . 37 Advertiser Index. . . . . . . . . . . . . . . . . . . . . . . . . . . 37

*For BlackBerrys: Go to your BlackBerry messenger and select Scan Barcode. *For iPhones: Use the App Store to download Beetagg Reader Pro.

4 SSGM March 2011

“We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund (CPF) for our publishing activities.”

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Get on the road to more sales with Gabriel’s

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|| Tom’s Editorial

Time to get ready for some new specifications First it was oil specs; now it is refrigerant.

By Tom Venetis, Editor

The Environmental Protection Agency (EPA) in the United States announced a new air conditioning refrigerant, HFO1234yf, can now be used in new cars and light trucks. This new refrigerant is to help automakers in the

The Environmental Protection Agency (EPA) in the United States announced a new air conditioning refrigerant, HFO-1234yf, can now be used in new cars and light trucks. This new refrigerant is to help automakers in the United States meet federal targets for reducing greenhouse gas emissions. The EPA is following the lead of the European Union which set out mandates that will make all new vehicles sold in Europe by 2017 use the new refrigerant.

General Motors has plans to introduce the new refrigerant in 2013 models of Chevrolet, Buick, GMC and Cadillac models. It will not be long before other car makers announce their plans to use the new refrigerant.

At last year’s AAPEX/SEMA show, I came across plenty of talk about the new refrigerant specification; and manufacturers of A/C maintenance equipment were beginning to get ready to release products that are compatible with the new specification. In Canada, there has not been a lot of talk around this, for several reasons. It is very new and shops still have some time to get up to speed on the new refrigerant. And it will take a while before vehicles with the new refrigerant will start to make an appearance.

I’m always puzzled as to why A/C maintenance is not a greater part of most shop’s business. One reason may be our own climate. There is a small window of time where most use their car’s A/C system aggressively. Summer last only so long before fall and winter set in; and spring can be a pretty miserable time of year, rain and cold that seem to drag on for far too long. Another is most A/C systems in today’s new vehicles are very robust. It is rare for these systems to fail catastrophically. So for many people, until the A/C system completely fails (usually from age), it is something they do not think about and never bother asking a technician to look at. Most shops have even dropped the traditional spring maintenance push where the A/C systems was inspected and adjustments were made.

The new refrigerant specifications could help change that. With the investment in new equipment an investment in reaching out to long-term maintenance customers should also be made. Let them know you are ready to service vehicles with that new specification, along with older vehicles using the older refrigerant specification. You can even sell this maintenance work as a ‘green’ initiative as the new refrigerant is meant to reduce greenhouse emissions. A well-maintained vehicle also helps and A/C maintenance is just one part of a consistent maintenance sales strategy that needs to be better practiced by many shops.

United States meet federal targets for reducing greenhouse gas emissions.

6 SSGM March 2011

What do you think?

Have your say and speak your mind! letterstotheeditor@ssgm.com

www.ssgm.com

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|| News Briefs Jean Vanier high school students big winners in AutoShow skills competition Two automotive technician students from Jean Vanier Catholic Secondary School in Scarborough beat out 19 other Toronto-area high school teams to win a unique skills competition at the Canadian International AutoShow.

Moses Guce and Shaquille Lecesne performed a number of timed technical tasks and attempted to start a 2011 Volkswagen Jetta that had been rigged with a no-start condition by automotive instructors from Centennial College. The Scarborough-based college operates Canada’s largest transportation technology training centre.

By finishing first, the pair will be representing Canada at the National Automotive Technology Competition in New York City in April. In addition, Guce and Lecesne collected a trophy and equipment from sponsors.

Thornhill’s St. Elizabeth Catholic High School finished second, thanks to the efforts of students Adam Iamundi and John Santareangelo, while Toronto’s Central Tech earned third place, represented by Jonathan Bagni and Jason Claudino.

All three schools will receive a complete engine from General Motors to be used for training.

This was the 12th year for the contest, organized by Centennial College, which promotes automotive technology as a rewarding career path.

Canadians have been a formidable force in New York: a team from Central Technical School beat all of the U.S. teams and collected prizes worth $250,000 in 2008.

A Northview Heights Secondary School team placed second in 2009.

The Toronto Automotive Technology Competition enjoys outstanding support from the industry.

Sponsors include: Toronto Automobile Dealers Association, the Canadian International AutoShow, Volkswagen Canada, General Motors Canada, Snap-On/Sun Tools, Consulab, Canadian Tire, Toromont, Ryder Truck, Nelson Education, Pearson Education, Goodheart-Wilcox Publishers, Oxford University Press, Auto-Know Inc., TecMate, Toronto District School Board, Toronto Catholic District School Board and Centennial College.

Ride Control, LLC Announces Appointment of Mike Lipski to Vice-President, Sales and Marketing

Ride Control, LLC announced that Michael (Mike) Lipski has been appointed vice-president, Sales and Marketing.

Mr. Lipski joined the company in 2008 as director, Aftermarket Sales. In his new capacity he will be responsible for Aftermarket and Original Equipment Sales, as well as Business Strategy and Marketing for Ride Control, LLC in the U.S., Canada and Mexico.

“Since Mike joined our team, he has led many actions to help us realign customer channels, attract new customers and improve customer relations,” said Lisa Bahash, president, Ride Control, LLC. “We look forward to his leadership and focus as we move forward to achieve new sales targets, execute business strategies and drive our marketing to the next level in this new role.”

Mr. Lipski brings a wealth of experience to his new role, including two years as director of sales for D&M Holdings, a supplier of branded and unbranded OEM audio systems, two years as the OEM and aftermarket recreational sales and new business development manager for River Park, and eleven years with Ford Motor Company with a broad range of experience focused on aftermarket electronics including sales, product development, product management, and special projects.

Federal-Mogul Launches Several First-to-Market MOOG Chassis Parts

From left: Centennial College faculty Dave Weatherhead, students Moses Guce and Shaquille Lecesne, and Jean Vanier tech teacher Isaac Ozah.

8 SSGM March 2011

Federal-Mogul has introduced several innovative, first-to-market Moog steering and suspension components and launched another in a long series of Moog coverage expansions for popular Asian and European applications.

With an array of premium repair solutions — including exclusive Problem Solver designs — the Moog brand offers the aftermarket’s most complete steering and suspension product line.

Among the new MOOG parts is a Problem Solver upper ball joint (#K500119) that enables technicians to www.ssgm.com

News Briefs || replace the original parts on 2003-2007 Cadillac CTS models without purchasing complete control arm assemblies.

Other new components with problem solving technology are outer tie rod ends (#ES800593, right; ES800594, left) that replace the original parts on 2007-2010 Jeep Wrangler models.

Identifix Named One of Tech Shop Magazine’s “Top 5 Tools” for 2010

Identifix announced that the company is a winner of Tech Shop Magazine’s 2010 Top 5 Tools Award. Only 21 manufacturers were awarded this year’s honor.

Each month, TechShop readers report the top five tools they use in their shop and on the job. Award winners are determined based on the number of times a company or product is mentioned by shop owners and technicians in the previous six issues of TechShop, in the Top 5 Favorite Tools section.

“We’re obviously thrilled to be the recipient of this award, but even more rewarding is that this honor is determined by shop owners and technicians who count on us every day,” commented Jeff Sweet, Identifix president.

“It can be a challenge to position an online product as a ‘tool,’ so this recognition also affirms that we’re an essential resource to shops, or as one of our customers recently put it: ‘as important as a 10mm wrench,’” Sweet added.

Identifix serves the automotive aftermarket with a telephone-based Repair Hotline service to assist technicians in diagnosing vehicles in their repair shop — fielding 15-20,000 calls per month, and Direct-Hit, an online diagnostic information service that allows technicians to access the Identifix database of symptoms and potential fixes with over 25,000 subscribers.

Automotive Parts Distributors holds Independent Shop Town Hall Meeting in Saskatoon

A three-hour Town Hall style meeting in Saskatoon was held on Tuesday February 8th sponsored by Automotive Parts Distributors (APD). Shop owners in attendance discussed industry www.ssgm.com

issues and how to enhance marketplace position with the consumer.

Fourty-three people representing 25 Independent shops attended the morning working session.

The discussions were facilitated by Bob Greenwood, president and Founder of the Automotive Aftermarket E-Learning Centre Ltd., with each attendee expressing their own thoughts as to what business issues they were facing and how everyone could come together to overcome them.

The morning was a success with positive discussions and suggestions for action, and excellent feedback to elevate the independent sector in the city of Saskatoon and surrounding areas.

The morning ended with future meetings to be planned.

Bosch Receives Award For QuietCast Brakes

Bosch has received the prestigious Frost & Sullivan 2010 North American Technology Innovation of the Year Award in the Brake Components Aftermarket for Bosch’s QuietCast brakes, which “...represent the first major technological improvement in friction products in more than five years,” Frost & Sullivan notes in the award.

“Featuring a shim molded to the pad’s backing plate — rather than one attached after the friction with tabs or adhesive — this patented design significantly improves brake pad noise and vibration performance over competing aftermarket products. Bosch QuietCast is the only aftermarket brand that includes a molded shim,” said Frost & Sullivan.

“The Frost and Sullivan Technology Innovation Award is recognition of Bosch’s accomplishments in the North American brake components aftermarket,” said Rob Backode, director of product management, Bosch Automotive Aftermarket Brake Components North America. “By recognizing the excellence and advantages of QuietCast brakes and its impact on the aftermarket, this award underscores the great benefits these brakes provide the motorist as well as the installer and distributor.”

Frost & Sullivan’s Automotive & Transportation group, which provides global industry analysis, custom consulting, market research, market forecasts, and insights into emerging technologies, officially presented the award to Bosch at the Frost & Sullivan February Awards Banquet in New Orleans.

AIA Canada Signs CASIS Agreement

The Automotive Industries Association of Canada (AIA Canada) announced an agreement was reached to sign-on to the Canadian Automotive Service Information Standard (CASIS). The voluntary agreement aims at ensuring the automotive aftermarket has access to emission and non-emission related service information, diagnostic tools and training information from all vehicle manufacturers in Canada.

The CASIS agreement is supported by the Canadian Vehicle Manufacturers Association (CVMA), the Association of International Automobile Manufacturers of Canada (AIAMC) and the National Automotive Trades Association (NATA). The agreement inspires consumer choice for automotive service and repair in Canada and ensures that Canadian drivers have a choice between having their vehicle service or repaired, either at an aftermarket service facility or at an authorized OEM dealership.

AIA Canada president Marc Brazeau states that the CASIS agreement represents a significant achievement for Canada’s automotive aftermarket industry and is confident that AIA members will benefit greatly from the voluntary access to information that is being provided by all vehicle manufacturers.

“We are very pleased to be working side by side with the CVMA, AIAMC and NATA for the benefit of the entire automotive industry. This is a great day for AIA members and their customers across Canada,” stated Brazeau.

For more information please visit the AIA website at www.aiacanada. com or contact Joel Bernard, AIA’s Director of Public Affairs at 1-800808-2920 ext. 234.

SSGM

March 2011 SSGM 9

|| Maintenance

C

hanging an air filter on a vehicle is a very basic procedure — open the air box, take out the old filter, pop a new one in and close the air box. Years ago, most North American cars had the big round filter that sat proudly on top of the large engine. Now there are many different types of filters crammed into tight spots.

“Air filter sizes are down, but so are engine displacements which means lower air usage at the same RPM; however, in many applications RPMs may be higher than they were 20 years ago and the use of turbochargers may be more prevalent which would increase air flow,” said Susan Storey, product manager — Customer Care & Aftersales for General Motors of Canada Ltd. “Using ‘cheap’ air filters can possibly increase upper engine wear or possible MAS (Mass Airflow Sensor) failure.”

The air an engine needs

By Nestor Gula

Understanding Air Filters and Oxygen sensors

“The capacity of the filter to hold contaminants and how well the filter removes contaminants are as important today as ever,” said Bruce Coffey, technical service manager at WIX Filtration Products. “However, air filters in today’s engines are more an integral part of the vehicle’s air induction system. With fuel injection and on-board computers, mass airflow measurements are used to optimize fuel usage and exhaust emission. It certainly can be more critical for some applications than others; but, in general, if the air filter causes the intake air stream to be changed greatly then fuel usage and exhaust emission are compromised. Filters are now more an integral part of the engine air induction system. They often need more moisture resistance since they can be remotely mounted and are more likely to come in contact with water or snow in extreme conditions (or at the car wash).”

Coffey added that the visual inspection method still works very well. “Just a monthly check goes a long way toward good maintenance. This works well for both the air induction filter as well as the cabin air filter.”

Storey cautions that Today’s oxygen sensors are built to last longer, but are susceptible to contamination that can shorten their lives.

These two sensors show signs of contamination, the left fuel contamination, the right oil contamination.

Photos: Robert Bosch Inc.

10 SSGM March 2011

disturbing the filter and the air box can lead to problems. “If you open the air box to look at the filter then you might as well change it. Anytime you open the air box you disturb the seal and dislodge contaminant trapped in the filter. We should not recommend anything other than following the owner’s manual for mileage and driving conditions,” she said.

An important element for making cars run smoothly and efficiently is the oxygen sensor. “Oxygen sensors are extremely important,” said Charles Gonwa, Oxygen Sensor Specialist for Bosch. “They keep the air/fuel ratio as at optimum, keep the engine operating at top efficiency, maintain vehicle performance, and protect the catalytic converter from damage due to excess fuel in the exhaust.”

By more closely controlling a vehicle’s air/fuel ratio (AFR), fuel efficiency can be increased, while tailpipe emissions are reduced,” Sukhneet Mavi, technical service coordinator for NGK. “The oxygen sensor functions as the “eyes” and “ears” for the ECU, communicating whether the vehicle is running rich or lean. Theoretically, perfect or optimal combustion occurs when the AFR equals 14.7 parts air to one part fuel also referred to as the Stoichiometric Point. At the Stoichiometric Point, there is little or no pollution present in the exhaust stream. If the AFR is less than 14.7, the fuel mixture is RICH and harmful pollutants such as carbon monoxide (CO) and un-burnt hydrocarbons (HC) are released into the environment. If the AFR is greater than Continued on page 12

www.ssgm.com

Maintenance ||

Resist the temptation of offering cut-price filters

W

hen times are tough it is sometimes tempting to cut a few corners to make a few bucks — or pennies. The few bucks or cents you shave here might also lead you to lose a lot more down the line.

Take for example the simple oil change. Competition has driven the price of this essential service so low that you probably think it’s not really worth to perform them without doing other work on the car. The temptation is that you can make a quick buck or two by substituting a no-name filter for a proper OEM spec one.

There are many reasons not to do this. “Off-shore, no-name parts do not usually have the consistency in quality and delivery needed over time,” said Bruce Coffey, technical service manager at WIX Filtration Products. “A shop’s reputation can be questioned if using very generic, inconsistent parts.

Knowing how this affects the bottom line can be tricky.

“It often seems, by purchasing less expensive parts savings are generated right away. But in the long run, missed sales and catering to the lowest common denominator will erode the bottom line over time.”

“A potential customer would be more comfortable seeing name brand products on the shelf and perhaps be more likely to do business with a shop like that,” said Susan Storey, product manager — customer care & aftersales for General Motors of Canada Ltd. “Name brand filters usually are familiar with OEM requirements and their filters meet those needs. In the event an issue occurs with a named brand filter, they will usually assist in resolving the

www.ssgm.com

Quality filters bring a peace of mind

issue.”

Use of filters from questionable sources can cause problems down the line. “Problems vary from premature engine wear to complete engine failure.

You can end up with unpaid engine claims from some of these suppliers.

ACDelco requires media that meets or exceeds the original filter put on at the engine plant. No-name brand filters have no obligation to meet or exceed those performance requirements.”

“WIX uses filter media that is a blend of cellulose and glass fibres that are structurally bound by a phenolic resin to provide moisture resistance.

No-name brands do not include glass fibres or a phenolic resin due to the expense of these items,” said Coffey.

“The no-name filters do not have as much moisture resistance as a result.

This can often be seen in used oil filters as wavy pleats.”

He also added that while the noname filters will have some similar components that a quality filter has “the quality and performance characteristics of those parts, however, are not the same. Some filters can cause ‘leakdown’ of the oil in the engine while the vehicle is not in use (overnight). This can cause ‘dry-starts’ which increase engine wear.”

With long interval oils now on many cars it is crucial to install a high quality OEM spec or higher oil filter during an oil change. These filters must survive intervals of 15,000 miles (25,000 kilometers) as some auto manufacturers specify.

“Engine technology is much cleaner, so if the correct media is used the filters can last much longer in the vehicle than

By Nestor Gula they used to,” said Storey.

Placing the proper spec filter is very important echoed Coffey. “It is difficult for a filter to survive the longer oil change intervals. Typically what are affected most are the rubber components and the filter media.”

Like most shop owners know, there is no substitute for quality tools and parts. “It is good practice to use quality parts, equal to or better than OE, on anything you intend on keeping for a long time. Name brand helps link your good business name with another quality name,” said WIX’s Coffey. “A shop’s recognition can be helped by using a well-known and well established name brand.”

SSGM The Fram Xtended Guard oil filter uses filtration media that is arranged in two plies and reinforced with a metal screen to deliver up to 10,000 miles of engine protection.

March 2011 SSGM 11

|| Maintenance Continued from page 10

14.7, the fuel mixture is LEAN and is releasing harmful oxides of nitrogen (NOx) into the environment. Constant exposure to excessive amounts of harmful pollutants (NOx, CO, and HC) will eventually lead to catalyst failure, resulting in failed emission tests, poor fuel economy and costly repairs.”

While most oxygen sensors get replaced when there is a warning light on the dashboard, “They should be replaced per the vehicle manufacturer’s recommended replacement interval,” said Gonwa. “This interval could range anywhere from 60,000 miles to 130,000 miles depending on the application. As always, when a DTC code appears and is O2 sensor related, a full and proper diagnosis of the engine management system should be performed to determine if the sensor is indeed defective or worn, and to determine if other system components and conditions caused the DTC illumination.”

It should also be kept top-of-mind that problems with an oxygen sensor

12 SSGM March 2011

Since 1954, WIX Filters has offer a wide range of filters for the aftermarket, including car cabin and engine air filters.

could also be a sign of a problem somewhere else in the engine. Think of the oxygen sensor as a canary in the coal mine. Oxygen sensors can be damaged by contamination, from excessively rich fuel or oil or additives in the fuel. They may also suffer damage when sealants around the engine have started to fail.

Novice technicians should be made aware that the oxygen sensor is sometimes not the cause of a trouble code that is pulled during a routine use of

the scan tool. If there is a lean condition, the oxygen sensor will tell the vehicle’s onboard systems to enrich the fuel mixture.

A vacuum leak can also appear on diagnostic scan as a faulty oxygen sensor. So it is always a good idea to take a little time to see if there is something else causing the ‘problems’ with the oxygen sensor before laying the blame on the sensor itself.

SSGM

www.ssgm.com

|| Scan Tools

Taking Training Online Scan tool makers offer a growing library of technical and training courses online

By Tom Venetis, Editor

S

can tools are now as common and used as often as a torque wrench or screw driver inside today’s service bays. Once they were considered tools only to be used by the most experienced of technicians because of their complexity and the systems they were meant to diagnose.

Today, scan tools have become not only more complex, but surprisingly simpler to use, designed to walk even novice technicians through a diagnostic procedure. It would seem, then, that there is very little need for training on the tools.

The reality is that while the tools have become easier to use, there is now a greater need for training than ever before.

Tool makers taking the lead in training – both online and in class

But why is training now needed more than ever if the tool are becoming easier to use?

The simple answer is that today’s vehicles are more complex than ever before, with an increasing number of modules and control systems operating a wider range of vehicle operations.

It may be an easy thing now to pull a trouble code; the challenge is to know how to track that trouble code back to the specific fault and then knowing how to fix the problem, which all too often not an easy thing to do.

“Tools have certainly have become more intuitive,” said Pat Pierce, director, product development and marketing, professional diagnostics, with SPX Service Solutions. “What people often misunderstand about (scan) tools is that it is becoming less about how to navigate the tools, to push the buttons, 14 SSGM March 2011

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Scan Tools ||

Ross-Tech’s diagnostic solution is compatible with VW and Audi models through 2009, including models using a direct CAN connection for diagnostics and has a database of 12,000 fault codes.

SPX’s Pegisys scan tool features wireless connectivity to OTC’s Direct-Hit Technician by Identifix to help find diagnostic information for the vehicle being worked on.

than it is more about the diagnostic process content – what it is that you are navigating towards and what it is that you need to understand about the diagnostic process that you are in.”

John Mills, national technical trainer for Canada with SPX Service Solutions, added that for SPX scan tool training involves a coordinated approach with technicians learning from instructors about the tool through the use of realworld diagnoses examples.

For example, J2534 reflashing www.ssgm.com

sounds relatively easy. However, it would be a mistake to assume that just knowing how to use the scan tool to identify the issue is enough.

“A technician needs to know how to relate that information to finding workable fixes for the vehicle in a timely manner, which “is a lot more than just telling a technician what button to push.”

SPX Service Solutions has also moved aggressively to offer its Canadian and American users of its diagnostic

tools Web-based training covering specific categories and repairs, and technical issues. Mills points to the Pegisys training. The scan tool course involves training technician on on menu navigation, tool setup, scan tool updating and data stream analysis, and reading codes and testing procedures. At the same time, SPX make available a range of online resources as well for the Pegisys tool, with information on YouTube and the OTC Web site (www.otctool.com), as well as through www.tstseminars.org and CARS OnDemand (www.carscouncil.ca/ho).

“There are several reasons why Web-based training is a good thing,” Mills added. “For one, it can be done on a technician’s own time and he or she can review the material as many times as they wish. With on-site training, perhaps 80 per cent of the people attending the classroom training may grasp the information fully the first time around.

“Having the information and training on the Internet allows a person to review the material and better grasp what was discussed and thereby reinforces the (classroom) training.”

SPX Service Solutions plans to continue to rollout more Internet-based training programs around new features in the company’s roster of diagnostic tools and new diagnostic processes.

Pat Staarmann, sales director for training program with Delphi Product and Service Solutions said Delphi now has a team of ten trainers across North America leading a range of training courses that focus how to use a scan tool’s features to more quickly diagnose and fix problems.

“What our trainers do is go through real-world examples,” said Staarmann.

“They have a scan tool in the class and they will go through several examples of reading specific codes and troubleshooting issues. We have eight courses that are specifically geared to the ODB II scan tool and getting the most value out of that scan tool, and using the codes to really pin-point the failure.

One of the most advanced courses continued on page 18 March 2011 SSGM 15

|| Jim’s Rant

Embrace the Wire, or Else I

By Jim Anderton, Technical Editor

New York-based ABI Research, 10 per cent of new vehicles shipped in 2010 carried advanced electronic systems like adaptive cruise control and wireless Bluetooth connectivity … but that number will be 62 per cent in 2016.

f you’ve lived long enough, you’ll occasionally ponder the “what ifs” in life and speculate about the history that might have been. I started in this industry by working maintenance in an auto parts plant that employed mostly women on long manual assembly lines. As a typical single young man, some were a little more noticeable than the others. One young lady in particular used to catch my attention a lot. She was petite, blonde and pretty with a great personality, sparkling eyes and a killer smile. She was also a talented wildlife artist and liked pickup trucks and dirt bikes, an overall combination that most sensible country-bred twentysomething Canadian men would climb barbed wire to get to.

What does this have to do with the service aftermarket? I believe that telematics is the pretty blonde in our industry, except too few of us see the attraction.

According to New York-based ABI Research, 10 per cent of new vehicles shipped in 2010 carried advanced electronic systems like adaptive cruise control and wireless Bluetooth connectivity … but that number will be 62 per cent in 2016. And as engine reliability improves, maintenance intervals lengthen and kilometers driven remains static or falls, long term thinkers have to be looking to the future of the industry. That future is clearly in the electronic accessory systems. You might be thinking that the stereo and auto electric guys adequately cover that business, but the reality is that the car of the future is more likely to break in the driver support systems like ESC, advanced ABS and GPS navigation than through mechanical systems. And as these systems become more safety critical, the red light on the dashboard will be a must fix, not an ignore-until-smog-check inconvenience.

In the near future, dysfunctional ABS or ESC will be as unacceptable as worn tires or brakes. The opportunity is enormous and even better, the work is cleaner, smarter and should be more profitable than brakes and suspension ever were.

But do we have the training and tools? The recent access to information agreement with the OEMs’, weak as it is, is a good start and the systems themselves will self diagnose to a greater extent than ever, but as any good diagnostic tech knows, nothing beats experience. Sensors and actuators will still form the bulk of the work, but there will be a lot more of them and they will be “smart” requiring simulated inputs and knowledge of complex output signals to find the problems.

None of this will require a degree in electrical engineering, but it will take time to learn. If that learning happens on customer vehicles you might be out of work (or business) before you get up to speed. What does this have to do with the pretty girl on the assembly line? Through some long forgotten stupidity, I never asked her out. While this didn’t necessarily alter either of our lives in a significant way, I do wonder how she’s doing every once in a while. Don’t let this scenario represent you and telematics. Get close to Bluetooth, GPS, Adaptive ABS, Park Assist and the rest now, or end up looking at it from your rear-view mirror. And Annette Miller, if you’re out there, drop me a line!

What do you think?

Have your say and speak your mind! letterstotheeditor@ssgm.com 16 SSGM March 2011

www.ssgm.com

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|| Scan Tools continued from page 15

A Delphi Product and Service Solutions trainer walks through a diagnostic procedure using one of the company’s scan tools. Delphi’s training courses use real-world examples to train technician on how to use scan tools to correctly diagnose and fix problems.

offered is the Mode 6 Data and Drive Cycle diagnostics. This course helps the technician take advantage of the more advanced diagnostic trouble codes that can be accessed (through the tool) and allows the technician to really dive deeper into troubleshooting and diagnosing what exactly where the failure is, either a sensor or software issue.”

Delphi also offers courses “that takes the technician through the various subject matters and at the end of the modules there is a quiz where the technician will have to pass in order to move onto the next module,” said Staarmann.

“Shops can use this to make sure their technicians are trained and upto-date on the latest technologies to diagnose and repair vehicles.”

SPX Service Solutions has a growing number of online courses that help technicians review at any time the training they have received on SPX popular scan tools, such as the Pegisys.

Specialized scan tool makers take to offering training

Bruce Ruhf, director of operations and marketing with Ross-Tech, a maker of scan tools for Volkswagen and Audi has recently started to offer training for The challenge is to know how to track that trouble code back to the specific fault and then knowing how to fix the problem

CARS AD SERIES 2010

its scan tools, partnering with the San HORIZONTAL FORMAT Diego, CA-based Automotive Training Group (ATG).

“Our market is very 1/3 PAGE specific to VW/Audi and VW/Audi does not permit aftermarket repair technicians to attend their schools.”

“(ATG) seems to offer one of the better classes out there and we decided since we have so many people are buying our product and want training on the product, we had to partner with someone.”

The course covers one of the most critical issues on servicing VW/Audi vehicles, mastering ‘Current Track’ Wiring diagrams, module coding, measuring blocks and throttle adaptation.

“The hands-on portion (done by Ross-Tech) reinforces the topics covered,” added Ruhf. “We will outline a problem and we will relate it back to the wiring diagrams. You work with the instructors to learn how to read those diagrams, find the problem and then fix the problem quickly and correctly.”

SSGM

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18 SSGM March 2011

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Choosing the Right Scan Tool to Fit Your Needs

By Tom Hamilton, Curriculum Developer CARS

T

he level of technology in vehicles has increased dramatically within the past few years making vehicle diagnosis a hair pulling experience if you do not have the proper tools. With electronics controlling almost every aspect of a vehicle, a scan tool is a must when it comes to diagnosing a component or system fault. The challenge is that it may be difficult to find a scan tool that has the ability to access all available systems for every make and model of vehicle on the road.

Every scan tool will have its advantages and disadvantages when it comes to accessing various modules on different vehicles. One scan tool may be able to access all the modules on one make or model of vehicle while another scan tool may have limited access. This situation may be reversed using the same two scan tools on a different vehicle.

If you are looking to buy a new scan tool this can cause somewhat of a dilemma and you will need to do your homework before you decide to make a purchase. Here are a few things that may help with your decision. If you work at a repair facility where most of the vehicles coming in for diagnosis are of a specific make, the choice should be based on capabilities of the scan tool with those vehicles in mind. However, if you are working at a repair facility that performs diagnostics on all makes and models of vehicles, the decision of which tool to purchase should be based on that situation. Keep in mind that to provide a wide range of diagnostic capabilities may require that you purchase different types of scan tools to cover the various vehicle makes and models. www.ssgm.com

The next thing you should look at is the capabilities of a scan tool on various vehicles. Most scan tool manufactures will supply information of their scan tool’s capabilities for each make, model and system of a vehicle. Some manufactures will also allow you to use a demonstration model for a period of time which can be extremely helpful. If this opportunity arises, connect the scan tool to every vehicle you can so you know first hand what the capabilities are for each vehicle. Also talk to technicians from other repair facilities, they can provide you with feedback on the scan tools they are using.

To improve the tool’s diagnostic capabilities manufactures may offer a variety of features as part of their scan tool or as optional equipment. These features may include digital meters, oscilloscopes, temperature probes etc. Having all these features incorporated into one scan tool at your finger tips can reduce diagnostic time and the amount of testing equipment needed around the vehicle. As an example, some scan tool models allow you to switch from viewing scan data to viewing gas analyzer data with a press of a button.

Another feature that some manufactures offer as part of their scan

tool software is specific service information. This information can include a description and operation of system components and wiring and connector diagrams. They may also provide testing procedures for specific components. Scan tool manufactures often provide a library of possible fixes for various vehicle issues so a technician is aware of common problems that can cause certain faults. These tech tips are not intended to replace the need for performing the proper diagnostic procedures provided by the vehicle’s Service Information, but to assist the technician in a successful vehicle diagnosis and repair.

Most importantly, ensure you are utilizing the full capabilities of the scan tools available to you when it comes to diagnosing a vehicle. Participating in scan tool training courses or taking some time to practice with the scan tool either by using it in demonstration mode, if available, or connecting to various vehicles at the shop can be a great asset. This will increase your diagnostic capabilities and confidence.

Remember, scan tools do not repair vehicles, technicians do!

For more information on automotive technology visit CARS OnDemand training at: www.cars-council.ca

March 2011 SSGM 19

|| Hybrids

Coming Soon To Your Service Operation Hybrid vehicle technology has moved from the esoteric to the mainstream and moving into your service bays

T

he automobile industry is solidly behind moving the traditional internal combustion engine (ICE) towards new engine designs that benefit from a partial or full electric motor assist. Recent hybrid electric vehicles (HEV) are crammed with new technologies that enhance performances, improve fuel economy, reduce exhaust pollution and contribute to passenger safety and comfort.

Car shows in Detroit, Toronto and Montreal have all showcased some of the most recent hybrid vehicles set to roll onto North American streets and soon into your service operations for maintenance and repair work.

Here is what has appeared at the car shows: Hyundai joins the green club this year with its hybrid Sonata.

The Korean manufacturer opted for a set of lithium polymer batteries and

a six-speed box instead of the popular continuously variable transmission (CVT). The Honda Insight showcases the company’s intelligent ECO assist system to maximize fuel economy. On the other hand, the next-generation Lexus CT 200h has a variety of driving modes: Normal, Sport, Eco and full EV. At BMW, the Active Hybrid 7 is considered a mild hybrid, matching best performance versus weight end efficiency. Porsche turned its Cayenne into a hybrid, a luxury SUV more enviro friendly, enabling the sporty off-roader to cruise exclusively on its electric motor.

Full electric and plug-in

Long promised and soon to hit the roads, Electric Vehicles (EV) or Plugin Hybrid (PHEV), are a new generation of cars that will require their own

By André St-Pierre

infrastructure to refuel them. The question is: where will these vehicles go for service and maintenance? Will it be to the dealers, independent shops or your computer geek? Let’s take a moment to recap some of those new vehicle technologies.

Hybrid types

Hybrids are now classified according to the importance of the electric components and how they work together with the internal combustion engine.

These are the most commonly accepted hybrids and how they work: • The Micro Hybrid solution is the entry level of hybrids. It features a Stop/Start mode with a reversible electric motor that fills both duties of the starter and the alternator. The engine comes to a dead stop when brake pedal is maintained and the vehicle is under five km/h. The first generation of Silverado 42 volthybrid had this feature around 2004.

The industry wants to implement this technology across the board around 2015.

• Mild Hybrids take you to the next level. The Stop/Start mode is still around, but the technology goes another furlong. Regenerative braking capacity kicks in to recharge a set of batteries (electric motor generates kinetic energy through braking).

The Mitsubishi i-MIEV joins the Leaf and could be the perfect urban mover.

20 SSGM March 2011

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Š 2009, Ashland Canada Corp. *Source: Thomas Penway Research Poll of ASE Mechanics in the United States

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|| Hybrids Batteries or super condensers then provide assistance to a small displacement gasoline engine.

• Full Hybrid is the most popular formula. It combines thermal engine and electric motor(s). If power from both sources reaches the wheels directly, this is a parallel architecture, just like a Honda Insight or CR-Z. The other is an epicyclical drive train (a serial or parallel architecture), aka the Toyota Prius.

• The Series Hybrid is an architecture where a combustion engine feeds an electric generator which in turn runs an electric motor that propels the vehicle. Using sophisticate computer software, batteries will store enough energy for the vehicle to drive all electric. Regenerative braking lengthens its autonomy in urban conditions.

• A Plug-in Hybrid is a series or parallel structure that uses a common power outlet – 120 or 240 volts – to recharge the batteries and enables the vehicle to travel electric-only over short distances.

The 100 Per Cent Electric Vehicle

Mitsubishi’s proposal has been the i-MiEV (acronym for Mitsubishi Innovative Electric Vehicle). It features a 16 kw all-electric power plant with lithium-ion battery packs. A full recharge spans over 14 hours on a regular 120 volt outlet or seven hours on a 240 volt. With a special 400 volt outlet, 80 per cent of the charge can be gained within 30 minutes.

The range is a surprising 120 km

“Every drop of fossil fuel saved through any form of technology, hybrid or electric vehicle, is a step in the right direction” Carlos Ghosn, Renault-Nissan CEO

with maximum speed reaching 130 km/h. The perfect commuter econobox.

According to Mitsubishi, the battery system should last a minimum of ten years without any notable lost of capacity or performance. A full recharge costs fewer than 50 cents.

The i-MiEV is already on sale in Japan and Europe. A whole fleet is under severe testing by Hydro One and Hydro-Québec. It will arrive in the Canadian showrooms by the end of the year.

system that monitors the state of the battery, the available range left according to the driving style and the location of the closest charging station.

Nissan Canada announced the basic warranties is the usual 36 months/60,000 km, 60 months/100,000 km for the power train and 96 months/160,000 km for the lithium-ion batteries. A 50-car fleet will be up for hourly and daily leasing in Montreal by next Fall.

A governmental program should feature rebates up to $9,000.

Nissan Leaf

Next-gen hybrids Chevrolet Volt

Nissan was the first major manufacturer to reach the consumer with the Leaf, a subcompact based on the Versa and already available in selected markets across the USA and shortly in Canada.

Finalist for the North American Car of the Year, it earned the award in Europe.

The power train is a single 80 kw electric motor fed by lithium-ion batteries. A full recharge can last up to a long 20 hours on a regular 120 volt outlet, but down to eight hours only with a quicker 240 volt source. A special charging unit will need barely 30 minutes to reach 80 per cent of the capacity.

It is mandatory to have an outside 240 volt source under British Columbia housing laws for every new unit. The industry is close to standardizing the hardware: voltage, breaker, plugs.

The Leaf has an intelligent navi

The Chevy Volt is a Series Hybrid type with a long-range capacity. Green Car of the Year at the Los Angeles car show, it clinched the coveted allaround award in Detroit.

The architecture is different here: the power train starts with an 84 horsepower Ecotec 1.4 litre four cylinder that turns into a generator to top up a set of lithium-ion batteries. Combined, they deliver 150 horsepower for better accelerations. This package provides the Volt a range of 80 km on batteries alone and 500 km when the gas engine kicks in, with a maximum speed of 160 km/h.

A complete charge will require eight hours on a regular outlet while a 240volt plug will do the trick in just three hours through a specific recharge system. GM announced a Chevrolet Volt owners would benefit from an eightyear or 160,000 kilometres warranty on the li-ion battery.

The Chevrolet Volt will debut in selected areas like California, New York and Washington DC, Michigan, Connecticut and Texas. In Canada, Toronto, Vancouver and Montreal, a few weeks ahead of the other large markets in the country.

Plug-in Toyota Prius The Nissan Leaf is a green Versa you can hook-up just like a block heater.

22 SSGM March 2011

Toyota remains number one in the hybrid business considering the numbers of models and their proven techwww.ssgm.com

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|| Hybrids

Hydro-Quebec has been toying with this plug-in Prius for a while: a full thirty clicks without starting the engine.

nology. For 2012, a new generation of Prius plug-in hybrid (PHEV) is stepping in. The technology sits halfway between hybrid and electric. The Prius is a parallel hybrid with a 60 kw electric motor linked to a 98 hp 1.8 litre gas engine, totalling 136 hp.

What is new is the plug-in lithiumion battery pack. Complete recharge requires three hours on a regular outlet and half the time using a 240-volt plug.

Electric autonomy is about 20 km with a top speed of 100 km/h, while in normal operation the vehicle could reach 160 km/h.

At this point in Canada, a few provincial hydro societies and universities have been testing the product.

At the FIA Alternate Fuel Rally held in Mont-Tremblant last Fall, a Toyota Prius PHEV showed fuel best economy using a wink more than 20 litres of fuel over a very challenging 525 km twoday event.

The Chevrolet Volt has a real 16 kw electric engine hiding under the floor.

under cold spell are part of the rough going these new vehicle must face. The recharge infrastructure is under study as well as is overall driver satisfaction.

These different projects could set the pace of introduction for fleets of these new vehicles inside cities or municipal administrations using vehicles that always come back to their base at night.

This fall, Montreal will have a fleet of 50 Nissan Leaf vehicles available for hourly or daily rental.

Among the cars under close scrutiny

by non-automobile manufacturers are the Nissan Leaf, Ford Escape, General Motors’ Volt and the Toyota Prius.

But there are old friends and newcomers to be examined more closely, like the Hyundai Sonata, Honda Insight and CR-Z, and the concept project Px-MiEV from Mitsubishi.

SSGM

André St-Pierre is president of Groupe Efftrans, a company ­specialised in urban transport. http://www.efftrans.com

Real life testing

Some cities and universities are conducting real road and real life testing across the country with electric vehicles, and many of them with the Mitsubishi i-MiEV. Commuting in heavy traffic, driving in snowy conditions, operating 24 SSGM March 2011

Hydro-Quebec has been toying with this plug-in Prius for a while: a full thirty clicks without starting the engine. www.ssgm.com

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Call 1-888-CASTROL visit WakefieldCanada.ca, or call your Wakefield Canada representative today.

SSGM BAYWATCH New Products

Dodge Ram Coil To Air Conversion System Firestone Industrial Products Company, LLC has introduced a new product designed to convert the Dodge Ram 1500 coil spring suspension into a full air suspension to deliver higher leveling capacity and improved ride quality. The 2009-2011 Dodge Ram 1500 Rear Coil to Air Conversion System, part # W21 760 2518, is a no-drill kit designed to completely replace the factory coil spring with an air spring, therefore converting the rear suspension to an Airide suspension. Firestone’s fullair conversion provides a higher leveling capacity — up to the Gross Vehicle Weight Rating (GVWR) of the vehicle — than traditional systems while smoothing the vehicle’s ride.

Firestone’s system also allows for easy loading and trailer attachment thanks to the system’s capability for a six-inch kneel at the hitch by “dumping” air from the springs. The kneeling feature is controlled by an in-cab switch; no calibration is required.

Firestone Industrial Products Company www.ride-rite.com

2011 Hella Catalogue Features Expanded Work Lamp Line Hella Inc., the North American aftermarket subsidiary of automotive lighting and electronics supplier Hella, has just launched its new 2011 Hella Work Lamp catalog. The new catalog offers an extensive range of advanced work lamps, accessories, and replacement bulbs that are specially designed and engineered to meet a wide range of lighting needs for automotive, heavy-duty, farm, forestry, off highway, and construction applications. The 2011 Hella Work Lamp catalog contains over 150 part numbers and features more than 140 pages of specific and technical data on each lighting product, including applicable beam patterns, diagrams, and exploded views. It also lists spare parts and mounting options.

Hella Inc. www.hellausa.com

Go to www.ssgm.com to see the latest technical videos and tools tests with SSGM Magazine’s Technical Editor Jim Anderton.

26 SSGM March 2011

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blair.assoc@rogers.com lucchampagne13@videotron.ca ken.coulter@specialtysales.ca mike.fazackerley@matthewscott.com steve.gushie@gpi.com mike@hollandenterprisesinc.com ro8997@gates.com brad.shaddick@federalmogul.com

Bill Blair Luc Champagne Ken Coulter Mike Fazackerley Steve Gushie Mike Holland Ray Osika Brad Shaddick

GOLF WITH AN INDUSTRY LEADER! SEE THIS MAGAZINE FOR DETAILS. This ad space generously donated by the publisher.

john.vanstone@specialtysales.ca

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Please consider joining us for the 38th annual SHAD’s R&R with all proceeds continuing to benefit Muscular Dystrophy Canada.

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Chairman: John Vanstone

Since 1954, Muscular Dystrophy Canada (MDC) has been committed to improving the quality of life for the tens of thousands of Canadians with neuromuscular disorders and funds leading research for the discovery of therapies and cures. Since 1973, SHAD’s R&R has supported these efforts by donating over $3.6M to MDC. Now entering its’ 38th year, the automotive aftermarket continues to fulfill founder Fred Shaddick’s original mission of “For the Kids”.

That’s how much our generous sponsors have donated to the SHAD’s R&R “For the Kids” charitable golf tournament over the last 37 years!

SHAD’S R&R

(and we’re just getting started)

What a TRIP it’s been!

SSGM BAYWATCH New Products

Mahle Clevite Inc. Releases 2011-2012 Mahle Original Filter Catalog Mahle Clevite Inc. recently released the 2011-2012 Mahle Original Filter Catalog which, for the first time, offers a full range of light- and medium-duty filtration products for all applications including European, Asian and Domestic vehicles.

The 2011-2012 Filter Catalog (FI-20-11) supersedes (FI-10-08/FI-20-08). The new catalog includes information on filter types, removal tools and applications, as well as a product prefix, (available

in English, French and Spanish) as well as discontinued and superseded parts, manufacturer cross reference tables and a number finder. Mahle Original Independent Aftermarket filters are produced to identical performance requirements and quality standards, with identical materials and manufacturing equipment as Original Equipment filters.

Mahle Clevite Inc. www.mahleclevite.com

New, Entry-Level Leak Detection Kit The Tracerline TP-8621 LeakFinder air conditioning and fluid leak detection kit contains everything needed to successfully pinpoint leaks in vessel systems. The heart of the LeakFinder kit is the new OPTI-Lite 6-LED blue light leak detection flashlight. This cordless, compact unit gets into tight areas otherwise unreachable by larger, more cumbersome lamps. It features power comparable to 50W lamps, and has an inspection range up to two feet (0.6 m) or more. The LED lifetime is rated at 100,000 hours. In addition to the flashlight, the kit includes a syringe A/C dye injector with hose/ coupler and R-12 adapter/purge fitting, a one oz bottle of Fluoro-Lite universal A/C dye for all refrigerant systems, a one oz bottle of Dye-Lite All-In-One dye for all oil-based fluids, a one oz bottle of Dye-Lite coolant dye, an eight oz spray bottle of Glo-Away dye cleaner, fluorescenceenhancing glasses and underhood labels. All components come packaged in a rugged plastic carrying case.

Tracerline www.tracerline.com

New AluRack Roof Rack from A.R.E. A.R.E. has expanded its line of truck cap accessories with the AluRack by Prime Design — a 100 per cent aluminum construction roof-mounted rack available from A.R.E. made for full-size short bed and long bed trucks. Featuring an over-the-cab design, the AluRack has a rear roller crossbar for easy material handling and removal.

A.R.E. www.4are.com

28 SSGM March 2011

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SSGM BAYWATCH New Products

dB Performance Exhaust System By Corsa Available for 2011 Jeep Wrangler JK dB Performance Exhausts by Corsa offers an off-road, axle-back exhaust system designed specifically for the new 2011 Jeep Wrangler JK. The Jeep Wrangler JK Off-Road Exhaust System (Part #24413) has a 2.5-inch straightthrough, nonrestrictive design that delivers maximum airflow and a 44 per cent exhaust flow gain in flowbench testing. Featuring 1.75 inches of clearance over the stock system, the stainless steel dB exhaust is ideal for the off-road community that wants

both increased durability and quality.

The Jeep Wrangler JK dB Performance exhaust systems are also available in Single Rear Exit (Part #24411) and Dual Rear Exit (Part #24412) designs. At 2.3 lbs. lighter than stock, these systems deliver a performance gain of 7 hp and 5 lb.-ft. of torque. Installation hardware and an illustrated installation guide are included with the limited 10-year warranty, bolt-on exhaust systems. dB Performance Exhaust www.dBexhaust.com

Performance 2010 Dodge Ram Suspension System From Rancho Giving enthusiasts a combination of pure strength, raw performance and impressive appearance, the new Rancho 2010 Dodge Ram 2500 suspension system is now available and the 2010 Dodge Ram Mega Cab model (manufactured from April 2010 and newer). Compatible with up to 37-in. tires, the new 4-in. Rancho Ram 2500 system includes a forged pitman arm, new front track bar relocation bracket and heavy-duty tubular-style front links. The system also works with

stock wheels. Designed to maintain steering integrity and geometry, Rancho engineers also maintained the OE location of the rack and pinion while maintaining proper driveshaft angles to minimize vibrations. Rancho includes rear leaf spring blocks and a front track bar relocation bracket. The system contains all of the necessary alignment hardware.

Rancho www.gorancho.com

Baywatch continues on page 33 www.ssgm.com

March 2011 SSGM 29

|| Belt Diagnostics

Taking on the Belt and Hose Want to generate some profit? Here are a few handy tips on belt

By Tom Venetis, Editor and hose diagnostics that will do just that.

S

ometimes, we get too wrapped up in the job we are doing to notice a problem that is staring us right in the face. When you have a vehicle up on the hoist for an oil change or even some brake work, how often do you take the time to check the engine belts? How often do you look at the hoses when you are swapping out an old air filter or checking fluid and oil levels? This is not a criticism. We are all very busy and likely focused on doing the very best for the customer’s vehicle. If you do a bang-up job on that brake work or get a person’s vehicle in and out of the shop quickly during an oil change, with a vacuumed interior thrown in as well, you will likely have that customer come back.

The problem is if after that profitable oil change or brake work that customer’s vehicle experiences a hose or belt failure, your shop will likely get the blame. The customer will ask why, when the car was in the shop’s bay, the problem with that belt or hose was not noticed?

SSGM Magazine has written a number of articles over many years on belt and hose maintenance, so we are going to summarize some key things to look for which can tipoff a technician that there is a potential problem and demands the belt or hose be replaced. It takes only a few minutes and can be made part of any technician’s normal workflow on any job. Those few minutes can result in more profits and happier customers.

needs to be replaced and this caused by age, heat and stress.

Cracking is another obvious sign that the belt needs to be replaced and often results from age, high temperatures and stresses placed on the belt as its operates. Sometimes improper installation of the belt or misalignment can cause premature wear leading to belt failure. Improper installation will cause the belt rib to begin separating from the jointed strands which after time will spread and cause the belt to unravel. Misalignment issues will be visible on the belt by the sidewalls of the belt appearing glazed or frayed. A keen ear can even pick-up the noise such a problem produces.

Now, these tips are for traditional Neoprene belts and many technicians have spent a good part of their working lives diagnosing and replacing these belts. But over the last

Troubleshooting Belt Failure

Serpentine belts are the literal lifeline of the engine. If that belts brakes, it can cause a host of costly problems for a person’s vehicle, including failure of the alternator, water pump, power steering system or the air conditioning. Any of these failures will cause a fuming customer to enter your shop, especially if the failure could have been avoided with a few quick visual inspections of the belt.

Take the time to look for such things as belt abrasion, where the each side of the belt looks shiny or glazed. This is usually caused by the belt coming into contact with some foreign object or improper belt tension or a mismatched pulley bearing size. Chunk-out is another sign the belt 30 SSGM March 2011

www.ssgm.com

d r a d n a t Gold S

The

in Recycled Parts

A D V E R T O R I A L

Professional automotive service providers are turning to Standard Auto Wreckers for high quality recycled parts.

“Automotive service providers have come to rely upon the extensive inventory of high quality recycled parts Standard Auto Wreckers has to offer”, said David Gold, Owner of Standard Auto Wreckers. Gold was awarded Locator UpFront’s 2010 most influential overall title.

“Whether it is a front-end component, a motor or a transmission our products are fully tested and come with a 30 day warranty”, says David Gold. “An unbeatable deal for our customers is our extended warranties that takes the fear out of buying recycled auto parts and can even include labour warranties!”

Service providers can access the extensive inventory of automotive parts that Standard has to offer by either calling one of our professional customer service advisors or by searching our web site at www.standardautowreckers. com. In fact Standard’s on-line search engine enables professional service providers to search by make or model or

by VIN number.

Customers can a lso search by product images or even by the ever popular feature “Fresh Road Kill”, which shows all vehicles with model years of 1998 and newer acquired in the last ninety days.

“Recently,” owner David Gold said “we introduced

head light and tail light refinishing services. Using state of the art technology plus quality craftsmanship, plastic head and taillights that are scratched, blasted or tarnished can be refurbished to their original state. The results are like a new OEM headlight at a fraction of the cost.”

Customers can even track deliveries of their orders on line to effectively plan their service schedules within their facilities.

Established in 1979, Standard Auto Wreckers is a leading environmental auto parts recycler. The recent expansion into Niagara Falls, NY where they have an indoor dismantling system unaffected by weather, utilizing the latest in fluid-recovery systems and environmental procedures.

Standard is a proud supporter of the Green Vehicle Disposal network of Auto Recyclers and their Charity Car Program. Green Vehicle Disposal is North America’s largest network of self-regulated auto recycling facilities whose purpose is to provide customers, with an EcoFriendly solution for the diposal of their End of Life Vehicles.

“At Standard Auto Wreckers, whether it is tires, undercar components, motors, transmissions or body parts we are committed to provide the automotive service provider with quality recycled automotive parts, readily available and fully guaranteed,” said David Gold of Standard Auto Wreckers.

ARRIVING DAILY

www.standardautowreckers.com

Call y!

Toda

416-286-8686

1216 Sewells Road, Scarborough, Ontario, M1X 1S1

|| Belt Diagnostics few years, EPDM belts have begun to replace the older belt technologies. The advantage of EPDM is that it last longer and is resistant to noise and cracking. The challenge for a technician is that it is visually harder to detect belt wear and failure as the traditional signs of chunk-out and cracking do not happen. These belts do wear, but over time, steadily losing rubber material.

To make it easier to diagnose belt wear Gates Corporation offers a free belt wear gauge that allows a technician to see how much material has been lost. SSGM Magazine has a video at http://www.ssgm.com/videos/ play/?plid=1000402238 demonstrating this tool and showing a belt replacement using a Gates Micro-V AT EPDM belt.

Don’t wait for the hose to break

Having a hose break is never a good thing. I once had a cooling hose break and it was not a pretty experience. As with belts, signs of wear can be spotted if the time is taken to look for them.

The most obvious sign of trouble is if there is moisture or dripping from around the clamps or connections on a hose.

While this might be cause by a clamp not being on tight enough, a technician should take it as a sign that the hose may be deteriorating. If the clamp is on tight and in good condition, it is likely time to replace the hose before some-

32 SSGM March 2011

thing goes wrong. Electrochemical Degradation (ECD) damage is another problem that can affect a hose. ECD is a bit tricky as it is not obvious by a simple visual inspection.

The hose will look fine to the naked eye. The surest way to tell if a hose is experiencing ECD is by feel, noting any voids, crack or weak spots. If there are any, that hose has to be replaced, preferably with a hose that is made to withstand ECD damage.

Just as feel can help diagnose an ECD-compromised hose, a hose that feels soft, spongy or showing telltale swelling can be signs of the hose suffering oil damage. Oil can react chemically with the rubber and cause the structure of the molecular bonds to weaken and separate by layers which is the cause of the swelling.

Along with replacing the hose, take the time to track down the oil leak as well. Hoses can also be damaged by excessive heat or abrasion or even ozone caused by pollution.

In any case, checking the hoses anytime the vehicle is in the shop is a sure way to catch problems before they result in something unpleasant happens for the driver; and it is a sure way to increase customer satisfaction and profit.

SSGM

Use your smart phone to see SSGM’s Technical Editor install a Gates belt drive system on a Ford F-150.

www.ssgm.com

SSGM BAYWATCH New Products

Rancho Releases RS7000MT Monotube Shock Line Rancho has announced the release of a new, high-gas pressure Rancho RS7000MT monotube shock series. The monotube shock absorbers offer exceptional response to overheating during hauling or on rough roads and trails. The shocks help deliver fast, precise response required by many late-model vehicles.

Each RS7000MT monotube shock includes valving tuned to

each vehicle application platform. The shocks feature a highpressure gas charge separated from the internal oil to provide maximized damping efficiency and control.

The RS7000MT shocks also feature sensitive damping to react more quickly to a diverse range of off-road obstacles.

Rancho www.gorancho.com

dB Performance Exhausts Introduces 4-Inch Slash Cut Tip Leading truck exhaust brand dB Performance Exhausts by Corsa announces it has developed a newly designed 4.0” Slash Cut Polished Tip upgrade for its dB product line in 2011.

Manufactured from 304L stainless steel, the new tip is larger than the company’s previous rolled edge tip and is laser etched with the dB by CORSA logo. All current dB 1⁄2 ton gas trucks will be upgraded to the new tip. The upgraded 4.0” Slash Cut Tip will be effective Jan. 1, 2011.The latest exhaust systems from dB Performance Exhausts include the 2010 Chevrolet Silverado/ GMC Sierra 2500HD 6.0L and the 2010 Dodge Ram 1500.

Available in multiple configurations to support all cab and bed sizes, the dB exhaust systems feature mandrel bend, straightthrough design for maximum airflow with no interior drone. dB Performance Exhaust systems are available from select performance dealers and distributors nationwide. dB Performance Exhausts www.dbexhaust.com

New J2791-Certified Refrigerant Leak Detector Tracer Products has unveiled the TP-9364 PRO-Alert 2791, an electronic refrigerant leak detector that utilizes an infrared sensor to accurately detect refrigerant leaks down to 0.1oz/year (3 g/year). Its threeposition sensitivity switch minimizes false triggering and allows for easy diagnosis of small, medium and large leaks. The unit is sensitive to R-12, R-134a and all other HFC refrigerants, and is certified to meet the new SAE J2791 standard for electronic refrigerant detectors. Unlike heated sensors, the PRO-Alert 2791’s infrared sensor offers consistent response throughout its life, and will not become contaminated by exposure to large amounts of refrigerant. The unit’s high-efficiency air sampling pump provides quicker response and quicker clearing (“zeroing”). The PRO-Alert 2791 is powered by a rechargeable NiMH battery, which provides over six hours of use between charges.

On-board diagnostics indicate charging status, and alert the user to low battery or infrared sensor failure. The unit can also be used with a 120 VAC power adapter and a 12 VDC power adapter with cigarette lighter plug (included). All components are packed in a rugged plastic carrying case.

Tracer Products www.tracerline.com www.ssgm.com

March 2011 SSGM 33

SSGM BAYWATCH New Products

DynoMax Exhaust System For The 2010 Chevy Camaro The new DynoMax Performance Exhaust systems for the 2010 Chevy Camaro gives everything the Camaro owner wants: power, sound and looks. The new performance systems include new tips. DynoMax will launch two systems to cover the 2010 Chevrolet Camaro 3.6L V6 (p/n 39493) — that improves horsepower by 16 and torque by 21 ft. lbs. — and the 2010 Chevrolet Camaro 6.2L V8 (p/n 39494) — that improves horsepower by 14 and torque by 15 ft. lbs. models. Both systems include high-quality, 409-grade stainless steel 2-½-in. mandrel-bent pipes, a premium

material that provides extended protection against corrosion, and include the new logo-embossed DynoMax double-walled 4-in. show tips. All of the necessary OE-quality hangers and brackets are included for easy, fast installation. The systems feature the Ultra Flo Welded muffler, a straight-through, unrestricted design and include Continuous Roving Fiberglass (CRF) technology to absorb unwanted interior resonance and provide a rich, deep performance tone.

DynoMax Performance Exhaust www.DynoMax.com

Hunter Debuts New HawkEye Elite Alignment Hunter’s HawkEye Elite alignment system comes with QuickGrip adaptors and three-dimensional targets to accelerate service with set-up times in seconds instead of minutes. Spring-loaded clamping arms adjust easily to various wheel sizes, and a simple thumb lever locks the clamp in place. Technicians can quickly attach the adaptors without concern for a perfectly centered target; off-centered positioning has no effect on measurement accuracy.

The system’s clamping arms grip the tire tread instead of the rim edge, removing the worry of damaging expensive rims from metal-to-metal contact. Only a protective rubber ring at the base of the adaptor contacts the rim. The entire adaptor and target assembly weighs only six lbs., making it easy to handle and install. A special shop-tough polymer construction makes the assembly tolerant of accidental drops. The target itself contains no electronics and requires very little maintenance.

Additionally, the assembly’s ultra-compact profile easily fits between narrow lift posts and other tight constraints.

Hunter Engineering Company www.hunter.com

Hella Now Offers Complete HID Lamp Kits Hella Inc. now offers complete lamp kits for its Rallye 4000Xi Xenon, Rallye 4000X, and Optilux 4" HID driving lamps. The kits come with everything the customer needs for a successful installation, including two driving lamps, relays, wiring harness, mounting hardware and stepby-step instructions. Hella Rallye 4000Xi is a compact 12V driving lamp that’s made to handle the rigors of off-road racing and deliver maximum lighting performance. The 4000Xi features fully-integrated ballast and an innovative mounting bracket with a built-in position securing lock. The lamp kit also comes with two D1S Xenon capsules 34 SSGM March 2011

and two stone shields. Hella Rallye 4000X features 12V halogen power and free-from reflector, which make it ideal for rural, night driving and off-road activity. The lamp has an innovative mounting bracket with a built-in position securing lock and a tempered glass lens for durability.

The kit also includes two12V/55W H1 bulbs and two stone shields.

Optilux 4" HID is made for offroad vehicles, ATVs, motorcycles and sports cars. Its compact 4" reflector, internal ballast and light weight allows for easier upright mounting with more options than other HID lamps. It features a high impact ABS plastic housing, stamped aluminum reflector and tempered glass lens.

Hella Inc. www.myhellalights.com www.ssgm.com

SSGM BAYWATCH New Products

Corsa offers 2011 Cadillac CTS-V Coupe Exhaust System Corsa Performance Exhausts introduce an axle-back exhaust system for the 2011 Cadillac CTS-V Coupe. The new Cadillac CTS-V exhaust system features a dual rear exit design with Single 4.5-inch Pro-Series tips laser etched with the Corsa logo.

The Cadillac CTS-V exhaust system, which is 19 lbs. lighter than stock, features a nonrestrictive design that delivers a 21 per cent gain in exhaust flow versus stock. Complete installation hardware and instructions are included with the exhaust systems.

Corsa Performance Exhausts www.corsaperformance.com

Automotive Lift Institute Offers Updated Vehicle Lifting Points Guide The Automotive Lift Institute Inc. (ALI) announced the availability of the 2011 edition of ALI’s “VEHICLE LIFTING POINTS for FRAME ENGAGING LIFTS.” This updated guide is a quick-reference single-source manual for lifting point information as recommended by the vehicle manufacturers. The 60-page Lifting Point Guide (LPG) for domestic and imported cars and light trucks uses over 200 undercarriage images to cover the most recent 20 model years. For this new edition, the 2011 model year vehicles were added, some older images were revised, and additional cautionary notes were provided in an effort to clarify pick-up point locations for shop owners, technicians and other LP-Guide users.

Automotive Lift Institute www.autolift.org

VDO Viewline Gauge Series Offers True Performance, Styling Choices Continental Commercial Vehicles & Aftermarket, manufacturer and supplier of VDO OE-engineered instrumentation and replacement parts for the custom vehicle market, has introduced the newest instrument series in the VDO line of instrumentation. This new generation of gauges offers custom vehicle enthusiasts a wide choice of styles and sizes, easy installation, unprecedented performance capabilities, and most importantly, rugged VDO reliability. VDO Viewline is available in a choice of three dial faces: Onyx, Ivory and Sterling. It features fully sealed dual lenses, reverse polarity protection, anti-corrosion materials, and excellent shock and water resistance. The speedometer incorporates OEM style turn signals, high beam and brake warning lights, LED illumination, and a multifunction LCD display that includes a digital clock.

Viewline can also be mounted from the front of a panel, with interchangeable bezels or from behind so it is flush with the dash panel. VDO OEM plug-n-play connectors make installation quick and easy. The Viewline series also features programmable speedometers with an integrated auto-calibrating capability that does not require a ‘black box’. The line also includes tachometers, gauges for voltage, fluid temperature, outside 36 SSGM March 2011

temperature, pyrometer, oil pressure, turbo boost, fuel level and a traditional quartz clock.

Continental Commercial Vehicles & Aftermarket www.vdo.com/usa

www.ssgm.com

Automotive Internet Directory

Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com. To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE PARTS & ACCESSORIES Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

AUTOMOTIVE RECYCLERS Standard Auto Wreckers View Our Online Inventory @ www.standardautowreckers. com or call 416-286-8686.

Experienced Shipping Department to Ensure Parts Arrive Safely.

HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

REFRIGERANT Duracool Refrigerants www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology.

Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

WAREHOUSE DISTRIBUTORS & BUYING GROUPS Bestbuy Distributors Limited

www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers.

The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group Kerr Machine Shop Group Inc.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

ADVERTISERS’ INDEX Advertiser Page # Website ACDelco. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.ACDelco.com Affinia. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.carquest.ca AIA Canada. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.aiacanada.com Aisin. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.aisinaftermarket.com Barton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.bartonauto.com CARS. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.cars-council.ca Equus. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.equus.com Gabriel. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.gabriel.com General Electric. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.gelighting.com Identifix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.identifix.com Nederman. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.nederman.ca OTC. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.pegisysotc.com Standard Auto. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 . . . . . . . . . . . . . . . . . . . . . . . . . . www.standardautowreckers.com Valvoline Oil Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.valvoline.com VL Communications. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.vlcomm.com Wakefield Canada . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.wakefield.ca WIX. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . www.wixfilters.com www.ssgm.com

March 2011 SSGM 37

SSGM BAYWATCH New Products

2010 DynoMax Systems for Taurus SHO & Lincoln MKS Cars DynoMax Performance Exhaust will release a brand-new performance system for 2010 Ford Taurus SHO and Lincoln MKS 3.5L EcoBoost V6 platforms that includes the brand’s high-flow Ultra Flo Welded mufflers. The new exhaust system – an axleback stainless steel dual design – is available now. The new DynoMax Ford Taurus/Lincoln MKS system (p/n 39502) features dual DynoMax Ultra Flo Welded mufflers, a stainless steel muffler series that provides the ultimate combination of power, sound and looks. The mufflers feature advanced, straightthrough internal routing, housed in a heavy-gauge 409 stainless steel case. The system includes four-in. high polish, stainless steel double wall slant-cut tips with an etched DynoMax logo.

DynoMax Performance Exhaust www.DynoMax.com

Hella Power Beam 2000 LED Work Lamp Hella Inc. released its new Hella Power Beam 2000 LED Work Lamp. This new work lamp delivers energy-efficient and economical lighting, providing 2,200 lumens of lighting output (at a light color of 5,700 ºK) while using only 43W of power. The Hella Power Beam 2000 incorporates 16 high-performance, long lasting LEDs to create a powerful white light that’s very close to daylight. In the Power Beam 2000’s design, Hella also uses its Free-Form reflector

technology, which is designed to deliver more lighting output and precise beam placement than conventional lamps. Due to its very low power consumption, the Hella Power Beam 2000 has a lifespan of over 16,000 hours and will last 100 times longer than a traditional halogen bulb. The lamp is built to withstand rugged operating conditions and has a specially developed thermal management design that protects the intense light output from causing overheating.

Hella Inc. www.hellausa.com

Check Corp. Offers Complete Line Of Automotive Aftermarket Seat Heaters Check Corporation offers three models of aftermarket wire seat heater systems designed to meet the needs of drivers wanting to add comfort to their cold-weather travel. Custom-designed for perfect fitment in the front seats of most vehicles, Check’s Standard, Luxury and Premium seat heater offerings feature the latest technology and highest quality materials to deliver one, two or three levels of driver comfort. Check’s Standard model is an affordable system offering heat controlled by an analog thermostat. The company’s Luxury kit features high/ low temperature settings controlled by a miniature digital electronic controller. Those opting for the Premium model enjoy high/medium/low temperature settings, miniature digital electronic controller and a one-hour safety shut off. Premium model options include two types of switches and massage feature. Check offers the Premium model for one seat or as a “FrontSet” — a single kit that includes everything needed to outfit both front seats with one controller, featuring individual temperature switches, one switch and one power connection 38 SSGM March 2011

for easy installation.

Check Corporation www.seatheater.com www.ssgm.com

Yes...

Your Tail Pipe Fits Our Nozzle

Vehicle exhaust fumes contain airborne contaminants and particulates that can cause dizziness, nausea, fatigue and illness when inhaled. Extracting the exhaust fume at the source is key to keeping a healthy and safe working environment.

Call us today to find out how we can improve your work environment and keep your service shop healthy and safe.

Proudly assembled and serviced in

- Twin-Tail Pipes - Quad-Tail Pipes - Conventional Tail Pipes

1-866-332-2611 www.nederman.ca