POWERING SUCCESSFUL MEETINGS NIAGARA FALLS & REGION
Niagara Supplement SeptOct2015.indd 1
15-09-17 9:11 AM
One Contact, One Contract, Unlimited Possibilities
The Hard Rock Club
Falls Avenue Resort delivers what you need! Located directly across the street from the spectacular Niagara Falls, this 20-acre resort combines state-of-the-art meeting venues and first-rate hotels with incredible dining and entertainment options. Whether you’re planning a meeting, conference, awards gala or incentive travel program you’ll deal with one contact, who will guide you through all the Resort and Niagara offers; help you create a one-of-a-kind event that will make even the most discerning clients happy and wow attendees; and wrap it all up in one contract. It’s planning made easy in one of the world’s truly iconic destinations! STAY Falls Avenue Resort has rooms with a View! The four-Diamond Sheraton on the Falls has 669 guestrooms and suites, many featuring panoramic views of Niagara Falls. The historic Crowne Plaza Niagara Falls-Fallsview has 234 guestrooms and suites featuring Fallsviews as well. Together with the Clifton Victoria Inn and Skyline Inn the Resort offers more than 1,200 guestrooms and suites, making it the perfect place to stay for groups of all sizes. MEET The resort makes meeting easy! The Sheraton on the Falls has 35,000+ square feet of
Sheraton on the Falls Guest Suite
Christienne Fallsview Spa’s Infinity Tub
conference space while the Crowne Plaza features 15,000 square feet of dedicated meeting space. Planners can choose from over 35 flexible, function rooms as well as a host of unique venues such as the new Niagara Brewing Company’s Falls-side patio— a total of more than 140,000+ square feet of usable event space. CONNECT The resort knows how important quality connectivity is to planners and attendees. WiFi at the Sheraton on the Falls is available via 23 access points and has been upgraded to handle more than 4,000 devices simultaneously. Connecting of a different kind is available through a range of team-building activities including a cooking lesson/ competition helmed by award-winning chef Jamie Kennedy. PLAY When it’s time to play, you can pick from a wide range of special attractions and entertainment venues. On-site themed venues that are perfect for private parties and teambuilding activities include Planet Hollywood, Rainforest Cafe and the Hard Rock Club and Hard Rock Cafe Niagara Falls. The 24-hour Casino Niagara, Hershey’s Chocolate World Niagara Falls store and action-packed
Adventure City Arcade are all located on the Resort. No transportation needed! EAT Groups staying at Falls Avenue Resort have the chance to embark on amazing culinary journeys at three Fallsview restaurants. Windows by Jamie Kennedy Fresh Grill & Wine Bar is a four-Diamond, farm-to-table experience. The renowned Rainbow Room by Massimo Capra offers authentic Italian cuisine. The Fallsview Buffet Restaurant features live-action cooking stations, and an unbeatable setting and view. Or host an outdoor event on the Fallsview Garden Terrace accommodating up to 1,600 people. Cooking demonstrations, wine tastings, mixology competitions and more—Falls Avenue Resort is an epicurean’s delight! DISCONNECT Before or after a full day of meetings and activities, attendees can relax at the Resort’s award-winning Christienne Fallsview Spa. Delegates will be wowed by the Relaxation Lounge, which looks directly over the Canadian and American Falls. Spa-goers can also enjoy a Falls view while sipping a custom-blended tea or specialty beverage in the exclusive hydrotherapy infinity tub. It’s an unforgettable experience!
Meetings Like Nowhere Else! www.NiagaraMeetings.com | Twitter - @MeetAtFallsAve
CNH_M Niagara Supplement SeptOct2015.indd 2
15-09-17 9:11 AM
NIAGARA FALLS - FALLSVIEW
CNH_M&IT_augustv2.indd 1 Niagara Supplement SeptOct2015.indd 3
2015-09-10 2:08 PM 15-09-17 9:11 AM
• Theme Events at the Brink of the Falls • Legendary Golf Outings • VIP Attraction Tours • Customized Falls Illumination • WEGO Bus Transportation
Legends on the Niagara Golf
Elements on the Falls Restaurant
Whirlpool Aero Car
THE ICONIC
CONFERENCE EXPERIENCE by the niagara parks commission
Book your iconic conference experience with Niagara Parks today! The Niagara Parks Commission Convention Sales & Service Division 5881 Dunn Street, Niagara Falls, Ontario Canada 905.371.0252 conferenceinfo@niagaraparks.com niagaraparksMeetings.com
Niagara Supplement SeptOct2015.indd 4
15-09-17 9:11 AM
M + IT NF Supplement - FCR/Hilton Convention Ad (SEPT/OCT)
NIAGARA’S CONVENTION CONNECTION
MEETING NEEDS. EXCEEDING EXPECTATIONS. Just 30 minutes from Buffalo and 90 minutes from Toronto Over 47,000 square feet of combined meeting space The largest ballroom in the Niagara Region More than 1,300 guest rooms between the two hotels Conveniently attached by an enclosed, climate controlled walkway FOR MORE INFORMATION ABOUT NIAGARA’S CONVENTION CONNECTION, CALL
Fallsview Casino Resort
Hilton Niagara Falls/Fallsview Hotel & Suites
Annette Bennitz, CMM 1.905.371.7740 fallsviewcasinoresort.com
Mary Ann Quait, CMM 1.905.353.7124 niagarafallshilton.com Must be 19 years of age or older to enter the casino. www.knowyourlimit.ca
Niagara Supplement SeptOct2015.indd 5
15-09-17 9:11 AM
H
The Real Deal with...
Convention Centre
S
SERVICE A
multi-day conference with hundreds of delegates is all in a day’s work for many meeting planners, who juggle many months of details so deadlines are met leading up to an event. What happens when those details connect with a convention centre, where the execution of successful events is all in a day’s work for them? At the Scotiabank Convention Centre in Niagara Falls (SCCN), Carrie Paolone, CMP, CEM, Director of Events and Andrea Vertes, Manager, Guest Services, are the key architects of a creative system that partners with planners to ensure a smooth transition from pre-planning to the show floor. Carrie says the guest services team was developed over the last two years as the staff discovered better ways to serve their clients once they were in the building. “We want our clients to know that we’ve got the minute details covered when they’re here and it just takes one call to get anything they need done right away.” The guest services team is in operation long before an event is in the building. “Our pre-con meeting brings in the entire operations team to review the upcoming
event from start to finish so that everyone understands expectations and is on the same page,” says Carrie. Andrea manages the floor supervisor team via radio—one is handed to the client and remains with them throughout the event. A floor supervisor remains on site at all times and will even work shifts if the event day stretches from early morning to late at night. “This system is great for last minute requests and saves our clients from running around trying to find someone to bring more chairs to the podium or make last minute changes to room set-ups,” adds Andrea. Carrie’s team is devoted to customer-focused solutions and takes pride in their notions of client service. “One of our great strengths is that most of our convention staff are from hotel backgrounds and are used to providing great service levels to clients. Everyone takes pride of ownership at Scotiabank Convention Centre. Everyone can be a decision maker and can do what it takes to get the job done.” The real proof of their dedication is in the compliments of past clients...
“
Each and every employee I interacted with bent over backwards to service the event's needs. There were no disjoints from the team, it was as if everyone was reading from the same book. It was a delight working with everyone at the Scotiabank Convention Centre.” Don Peterson, Manager Retail, City Operations Canadian Tire Dealers Association
A
“
Rendez-Vous Canada 2015 was an overwhelming success in part to the great team at the Scotiabank Convention Centre. Everything came together! Working with the team of event professionals at the Scotiabank Convention Centre has raised my level of expectation for customer service.” Ken Ross, V.P., Events & Industry Services Tourism Industry Association of Canada (TIAC)
Ev
to
su
le
“
w
We were pleased with the knowledge and professionalism demonstrated by the entire Scotiabank Convention Centre team. […] Thank you for your contribution to our success and we hope to work with you again in the future.”
bu
Vi
Monique Trottier, Manager, Events Federation of Canadian Municipalities
fa
Find out how the guest services team at Scotiabank Convention Centre can assist with your next successful event.
1
To learn more, please visit our Website:
fallsconventions.com/testimonials
Niagara Supplement SeptOct2015.indd 6
E
15-09-17 9:11 AM
m re
m e
SERVICE EXCELLENCE At the Scotiabank Convention Centre in Niagara Falls, our team of Event Professionals works closely with you, anticipating and reacting to the changing dynamics of your event. Their goal is to provide strong support, by guiding you through every step of the event process, leading you towards our mutual success. Amazing things happen when a convention centre truly partners with you… but you don’t have to take our word for it. Visit us online and discover what our clients are saying:
fallsconventions.com/testimonials 1.888.997.6222
SCCNIAGARA
“Contact us and learn how our team can be part of your event’s success.” Carrie Paolone
Niagara Supplement SeptOct2015.indd 7
CMP, CEM
Andrea Vertes
Director of Events
Manager, Guest Services
090215-002-A
g
Have you heard? About our...
15-09-17 9:11 AM
The way people work is changing. The world today is more social, more mobile, more global and more collaborative and these trends are reshaping work and the business of meetings. If innovating to deliver more inspiring, more engaging, and more results driven meeting experiences is the goal, then Marriott Niagara Falls is leading the field when it comes to delivering on all counts. They are transforming the meeting experience with engaging technology, flexible workspaces and locally themed culinary creations to inspire creative solutions for the way you work today. Marriott has created tools and experiences that focus on the meeting attendee, in addition to the planner. These tools include the industry leading Marriott Red Coat Meeting Services App which connects planners and hotel teams on any web-enabled device— anytime, anywhere. Planners can make requests regarding the food and drink, the technology, the meeting space, the temperature and more. Another fabulous innovation and one of the best digital resources currently available to meeting planners is MeetingsImagined.com. Not only can you come here to be inspired, but you can also gather beautiful planning photos from our Inspiration Gallery into personal sets that can be shared with the team. The site offers hundreds of articles on tips and trends. Plus, there are hands-on mini case studies, “My Best Meeting Moments,” in which meeting planners share the very best elements from events at their hotels. You’ll also find Q&As with some of the meeting world’s most savvy leaders. Providing exceptional events crafted with their culinary experts and local ingredients Marriott world-class chefs and Food &
Beverage experts will astound your guests with their passion and knowledge. They showcase their culinary talent with live cooking or take you on a journey through the story behind the food. Seamlessly incorporating their skills into your event, their talent and passion will enrich every attendee’s experience. Using local, fresh and sustainable ingredients, they collaborate with you to craft a menu that complements your vision. Marriott Niagara ensures that your vision won’t end until the final plate has been cleared. It’s a good time to be an event planner. But thanks to Marriott Niagara Falls Hotels, it’s an even better time to be an attendee. FIND OUT MORE: NiagaraMarriottEvents.com 1-800-493-5187
INSPIRATION AND TOOLS FOR GREAT EVENTS
meetingsimagined.com
M F
Niag
Niagara Supplement SeptOct2015.indd 8
15-09-17 9:11 AM
MARRIOTT NIAGARA FALLS
nd ng
Closest Hotels to the Falls and the Scotiabank Convention Centre Your attendees expect a meeting experience that leaves them feeling connected, inspired and accomplished. That’s why Marriott starts with people — their business purpose, the way they work and the technology they use. With our new Meetings Imagined products and services, we’ll help you design and deliver those inspiring experiences. A website to inspire your planning. An app to connect instantly. All delivered by the best people in the industry. Because when you move the conversation from tables and chairs to people and purpose, amazing things can happen.
LS
m
Discover more at MeetingsImagined.com.
Pick Your Perks And Receive Double Rewards Points LIMITED TIME OFFER. CALL FOR DETAILS.
2 Great Properties, 1 Brand of Service — The Very Best! MARRIOTT FA L L S V I E W
NiagaraMarriottMeetings.com
Niagara Supplement SeptOct2015.indd 9
sales@fallsview.com
1-800-493-5187
MARRIOTT G AT E WAY
NiagaraMarriottEvents.com
15-09-17 9:11 AM
M + IT NF Supplement - FCR/Hilton Convention Advertorial (SEPT/OCT)
Niagara’s Convention Connection!! Located in the heart of the city and steps from Niagara Falls, Fallsview Casino Resort and the Hilton Niagara Falls/Fallsview Hotel & Suites offer a unique setting for your next meeting, conference or signature event. The teams at Fallsview Casino Resort and the Hilton Niagara Falls/Fallsview Hotel & Suites will assist you with every detail, and extend the kind of hospitality that makes each guest feel truly special. At Fallsview Casino Resort your guests will be dazzled by one of the largest casinos in Canada, with over 3,000 slots and 100 table games – an impressive 200,000 square feet of fun and entertainment. Both Fallsview Casino Resort and the Hilton Niagara Falls/ Fallsview Hotel & Suites boast a luxurious CAA/AAA four diamond hotel, combined with over 1,300 luxury guestrooms and
suites designed to provide breathtaking views of Niagara Falls. With over 47,000 sq. ft. of total conference space, the resorts offer great flexibility through a variety of meeting and event spaces, including Canada’s largest 28,000 sq. ft. hotel ballroom at Fallsview Casino Resort. Both properties are conveniently connected by a four-season, climate controlled, enclosed pedestrian skywalk offering over 250 shows a year in the Avalon Theatre, a full service spa, a perfect shopping experience in the Galleria Shops and over 24 dining options to satisfy every taste, including three fine dining restaurants and five lounges and bars – all under one roof! With the combined experience and excellent working relationships, Fallsview Casino Resort and the Hilton Niagara Falls/Fallsview Hotel & Suites will ensure the planning and execution of your event is a seamless experience and one to remember!
Fallsview Casino Resort
Hilton Niagara Falls/Fallsview Hotel & Suites
Annette Bennitz, CMM 1.905.371.7740 fallsviewcasinoresort.com
Mary Ann Quait, CMM 1.905.353.7124 niagarafallshilton.com Must be 19 years of age or older to enter the casino. www.knowyourlimit.ca
Niagara Supplement SeptOct2015.indd 10
15-09-17 9:11 AM
NIAGARA-ON-THE-LAKE MEETING IN WINE COUNTRY
Niagara Supplement SeptOct2015.indd 11
15-09-17 9:11 AM
“
SPECIAL ADVERTISING SECTION
VINTAGE HOTELS:
TRUST THE EXPERTS WITH YOUR BUSINESS With amenities that have been recognized and awarded over and over again by leading travel publications and business planners, unmatched conference and corporate getaway planning, and some of the most beautiful scenery and attractions in Canada, Vintage Hotels’ three unique Niagara-on-the-Lake destinations are the venues of choice for an unforgettable event. Each of the hotels feature unparalleled business amenities, including expert staging, multimedia, and high-speed internet and wireless capabilities. Expert planners will work closely with you to plan your event down to the smallest detail. Team-building programs will enhance your team’s productivity and confidence with activities that are imaginative, effective and highly engaging. A short drive from the GTA and Pearson International Airport, each of their 3 venues offer quick access to spectacular attractions that range from world-class theatre, sightseeing and shopping to magnificent wine-tasting tours.
QUEEN’S LANDING
for smaller business functions, executive retreats or board meetings, and some 110 individually decorated guestrooms. The hotel’s concierge team are renowned for their peerless expertise in providing exceptional and personal service. The Prince of Wales has received many prestigious accolades over the years, including a CAA/AAA’s Four Diamond rating for accommodations and dining at Escabèche Restaurant for 14 years; Top Ten Resort in Canada from Travel + Leisure Magazine; and No. 5 on Spas of America’s List of Top 50 Spas for the Secret Garden Spa.
Space and grace sum up Queen’s Landing, one of the country’s most beautiful hotels, set in a stunning waterfront locale where the Niagara River flows into Lake Ontario. The Grand Georgian Ballroom accommodates up to 300, along with more than a dozen smaller rooms suitable for breakouts and more intimate gatherings. As Vintage Hotels’ most popular conference hotel, the staff and meeting planners are well experienced and fully skilled in the art of event management, and continue to earn praise from clients, and their repeat business. Just a few of Queen’s Landing’s many awards include CAA/AAA’s Four Diamond rating for accommodations and dining in Tiara Restaurant; TripAdvisor Certificate of Excellence; and Conde Nast Traveler’s Gold List, including two recognitions as No. 1 Hotel in Ontario and No. 3 in Canada.
THE PRINCE OF WALES
PILLAR AND POST
Built in the late 1890s as a canning factory, Pillar and Post has been carefully and painstakingly transformed into an intimate, world-class hotel with thoroughly modern comforts. The stunning restoration extends from its expansive skylights to its handsome terra cotta floors, with architecturally stunning exposed brick walls and original post and beam construction, creating a truly inspiring setting for your next conference. Choose from 11 meeting rooms in a warm, country ambience, comprising over 11,500 square feet of meeting space, then retire to one of our 122 cozy guestrooms. After a day of meetings, be sure to set aside time to visit the hotel’s exotic hot springs and spa – voted No. 1 in Canada by Spas of America. That’s only one of the many awards the hotel has earned over the years: from CAA/AAA’s Four Diamond rating for accommodations and dining; TripAdvisor’s Certificate of Excellence for the Cannery Restaurant; No. 5 Hotel in Ontario by Conde Nast Traveler; Travel + Leisure Magazine’s No. 9 Top Resort in Canada, and many more.
The stately Prince of Wales is among Ontario’s most treasured landmark hotels, offering an oasis of Victorian elegance combined with 21st century comforts and amenities. The hotel offers over 4,400 square feet of meeting space, with seven meeting rooms ideal
Niagara Supplement SeptOct2015.indd 12
To find out more, or to book your next Niagara conference, contact the Vintage Hotels’ Sales Team at 1-888-669-5566, or visit www.vintage-hotels.com.
15-09-17 9:11 AM
B
A m o d w
B
“ I give them a 6 star rating... ” TripAdvisor Review, May 2015
“Special thanks to our co-ordinator Peggy Cernick, and our weekend conference co-ordinator Paul and his crew. We were totally taken care of and did not want for anything. Our rooms were absolutely lovely, our conference room was set up exactly as requested, breaks and meals were provided on time... In over 25 years of coordinating conferences, our experience at Queen's Landing with Vintage Hotels was by far the best ever. I give them a 6 star rating for service, accommodations, food and flexibility to make every individual their primary concern, no matter what the request.”
g
Better business is done here
r
n
s: g; 5 9
At Vintage Hotels, we are always working to up our game, and host better and better conferences and meetings. Why? To help you make your business better. Niagara-on-the-Lake’s top three hotels combine to offer dozens of meeting and event spaces of all sizes and styles. Our expert meeting planners arrange every detail from set up to menus to planned excursions. Your guests can make use of all the amenities – from world-class spas to award-winning restaurants at the Prince of Wales, Queen’s Landing, and Pillar and Post.
Book a better conference or event in a location sure to energize and inspire. Talk to one of our event planners today.
vintage-hotels.com | 1-888-669-5566 | salesinquiry@vintage-hotels.com | Niagara-on-the-Lake, Ontario
Niagara Supplement SeptOct2015.indd 13
15-09-17 9:11 AM
+ADVERTORIAL
TRADING SPACES
A LIGHT BULB MOMENT LEADS TO A RENOVATION What do you do when your conference has a trade show/exhibit element to it? A trade show needs a lot of space which can typically only be found in large convention centres and exhibition halls. While, a conference demands a dedicated space with comfortable meeting rooms, state of the art technology, amazing food and outstanding service. It’s difficult to combine both for a seamless experience.
Large groups can now meet in the comfort of our amazing conference facility, stay in our fantastic rooms and dine in style throughout their entire event. Best of all, the trade show environs connect directly with the conference centre, allowing delegates to walk freely between meetings and the show, for a truly comprehensive event.
“We had many conference clients expanding their events to include trade show elements and as their events grew, so did their space requirements. It’s not ideal to snake trade show booths throughout the public spaces or jam them into your largest meeting room. The demand was growing in our business and there was no solution in sight until one day, while looking out over the tennis courts in our club a light bulb went on! That’s a ton of space and it could easily connect to our conference centre!” – Richard Reid, Executive Director of Sales and Hotel Operations at White Oaks Conference Resort & Spa
After careful consideration an architect was called in and construction began on making slight alterations to the existing tennis court building. A double doorway was created leading directly into the facility’s conference centre providing clients with the perfect solution. The Exhibition Hall at White Oaks was born!
Niagara Supplement SeptOct2015.indd 14
Visit the website to take a virtual tour and see the full extent of this great new space at White Oaks Conference Resort, submit your RFP or call for details. WWW.WHITEOAKSRESORT.COM OR TOLL FREE 1-800-263-5766, EXTENSION 5680
15-09-17 9:11 AM
meeting type #0003
the Achiever
YEAH BABY, THIS MEETING IS ABOUT... GETTING... STUFF... DONE! SO ROLL UP THOSE SLEEVES AND FIRE UP THAT LAPTOP, CUZ THIS IS GOING TO GET REAL.
WHATEVER YOUR MEETING PERSONALITY...
WHITE OAKS IS YOUR PERFECT MATCH. BRIGHT INTERIORS, COMFY SEATING, ACCLAIMED SERVICE, STELLAR DINING AND LUXE ACCOMMODATION ARE JUST A FEW REASONS TO GIVE US A CALL.
WWW.WHITEOAKSRESORT.COM 1.800.263.5766
Niagara Supplement SeptOct2015.indd 15
15-09-17 9:11 AM
NFT Oh Ad Meeting_02_FINAL.pdf
1
2015-09-15
9:56 AM
2017
Niagara!
To celebrate Canada's 150th birthday, Niagara Falls has an amazing gift for YOU! Any 2017 meeting or convention held in Niagara Falls that has more than 150 attendees can experience one of our legendary attractions – Hornblower Cruises or Journey Behind the Falls – FOR FREE!* C
M
Y
NIAGARA FALLS FOR
FREE
CM
MY
CY
You
CMY
*
Pick!
K
Contact your Niagara Falls Tourism Sales Team to learn more. 1-800-563-2557 or sales@niagarafallstourism.com
*Certain terms and conditions apply as us for details. Offer subject to change without notice.
Niagara Supplement SeptOct2015.indd 16
15-09-17 9:11 AM