Dental Practice Management Winter 2011 by Annex Business Media

Dental Practice

CANADA’S CANADA’S LEADING LEADING BUSINESS BUSINESS & & LIFESTYLE LIFESTYLE MAGAZINE MAGAZINE FOR FOR DENTISTS DENTISTS

WINTER 2011

MANAGEMENT MANAGEMENT

Technology ISSUE Luxuriousness leads to patient comfort

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T:8.125” S:7”

Don’t just deflate.

Virtually eliminate gingivitis.*

Demonstrated in a clinical study to reduce Gingivitis by 95%1 when using: • Oral-B® Professional Care SmartSeries 5000 Power Toothbrush with SmartGuideTM†, and • New Oral-B® Glide® Pro�HealthTM Clinical Protection for Professionals Floss

Before using the system: Significant gingivitis

2 weeks of use: Initial improvement of gingivitis

6 weeks of use: Further improvement of gingivitis

To learn more about the Pro-HealthTM Clinical Gingivitis Protection, please contact Crest® Oral-B® at 1-888-767-6792 or visit dentalcare.com * Six-week clinical results with New Crest® Pro-HealthTM Clinical Gum Protection Toothpaste, New Oral-B® Glide® Pro-HealthTM Clinical Protection for Professionals Floss, and Oral-B® Professional Care SmartSeries 5000 Power Toothbrush with SmartGuideTM. 1 A er 6 weeks of use. Compared to a dental prophylaxis and brushing with a regular manual toothbrush and anti-cavity toothpaste. Crest® Pro-HealthTM toothpaste treats sensitivity, fights gingivitis, plaque and tartar, and prevents cavities. For adults & children 12 years and older. Do not swallow.

9418YJAN13E

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Enhanced images highlighting the average area and magnitude of improvement in gingivitis over time*

Break the Cycle of Gingivitis*

T:10.875”

†when used in combination with New Crest® Pro-Health™ Clinical Gum Protection Toothpaste

Dental Practice MANAGEMENT

Winter 2011

Features TECHNOLOGY

8 Data Security — Your Responsibility Craig Wilson

OFFICE DESIGN

18 Parkview Oral and

Maxillofacial Surgery

20 Luxuriousness Leads to Patient Comfort

EDUCATION

26 On the Waterfront with George Brown College Sally Choi FINANCE

32 Receive Funding for

your Clinical Achievements

David Rajczak

36 Streamline Your Retirement Savings with a Corporate IRP Adam Tenaschuk

36 Departments 5

Editorial

News Briefs Do Teeth Define Personality?

Dental Marketplace

Cover image © Studio G.R. Martin 2011

Dental Practice Management

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Oralhygiene is all about you, the dental hygienist

3 issues in 2012

Receive your free subscription Visit: http://www.oralhealthgroup.com

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Editorial

IADFE dinner 2011 T

Catherine Wilson, Editor

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he International Academy for Dental Facial Esthetics (IADFE) is an honourary service organization whose mission is to foster interdisciplinary relationships and cooperative education in the area of facial esthetics. The IADFE includes dentists, doctors and individuals of various associated professions, all of whom share a goal of building bridges and relationships whereby esthetic patient needs can be better and more knowledgeably served. The IADFE is truly an international group, as this year’s meeting clearly reaffirmed with new Members from the UK, Bahrain and across the United States. This year’s annual Fellowship Meeting took place on November 28th, in conjunction with the Greater New York Dental Meeting. Within the beautiful surroundings of the Harmonie Club, the Academy inducted a number of new Fellows as well as recognizing the dedication and service of the Academy’s regents. To learn more about membership within the IADFE and their 2012 Spring meeting to be held in Rome, Italy, please visit www.iadfe.org

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News Briefs A BUSINESS INFORMATION GROUP PUBLICATION Editorial Director: Catherine Wilson 416-510-6785 cwilson@oralhealthgroup.com Art Direction: Andrea M. Smith

Infographic: Teeth give you away

Production Manager: Phyllis Wright Circulation: Cindi Holder Advertising Services: Karen Samuels 416-510-5190 karens@bizinfogroup.ca Consumer Ad Sales: Barb Lebo 905-709-2272 barblebo@rogers.com Classified Advertising: Karen Shaw 416-510-6770 kshaw@oralhealthgroup.com Dental Group Assistant: Kahaliah Richards 416-510-6777 krichards@oralhealthgroup.com Senior Account Manager Sandra Horton 416-510-6852 shorton@oralhealthgroup.com Associate Publisher: Hasina Ahmed 416-510-6765 hahmed@oralhealthgroup.com Senior Publisher: Melissa Summerfield 416-510-6781 msummerfield@oralhealthgroup.com Vice President/ Canadian Publishing: Alex Papanou President/ Business Information Group: Bruce Creighton OFFICES Head Office: 80 Valleybrook Drive, Toronto, ON M3B 2S9. Telephone 416-442-5600, Fax 416-510-5140. Dental Practice Management is a quarterly publication designed to provide the entire dental team with business management information to make practices more successful. Articles dealing with investment planning, personal finances, scheduling and collection procedures, in addition to lifestyle issues, are geared to all practicing Canadian dentists, hygienists, dental assistants and office managers. Please address all submissions to: The Editor, Dental Practice Management, 80 Valleybrook Drive,Toronto, ON M3B 2S9. Dental Practice Management (ISSN 0827-1305) is published quarterly, 80 Valleybrook Drive,Toronto, ON M3B 2S9. Subscription rates: $10.00 single copy Canada. One year: ON & rest of Canada $26.70; QC $28.70; NB, NF, NS $28.69; U.S.A. US$27.95; Foreign US$45.95. Dental Guide $18.40 in ON, QC, NS, NB, NF; rest of Canada $17.12; US & Foreign US$16.00. Printed in Canada. All rights reserved. The contents of this publication may not be reproduced either in part or in full without the written consent of the copyright owner. From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Phone: 1-800-668-2374; Fax: 416-442-2191; E-mail: privacyofficer@businessinformationgroup.ca; Mail to: Privacy Officer, Business Information Group, 80 Valleybrook Drive, Toronto, ON M3B 2S9. Canada Post product agreement No. 40069240.

Source: Carrington College California, Dental Assisting Training Program and Killer Info http://carrington.edu/cccblog/programs/dental-assisting/teeth-and-your-personality/ 6

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Dental Practice Management is published quarterly by Business Information Group, a leading Canadian information campany with interests in daily and community newspapers and business-to-business information services. ISSN 0827-1305 (PRINT) ISSN 1923-3450 (ONLINE)

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Bell turns business from anywhere into business as usual. Bell introduces Microsoft® Office 365, the perfect way for your business to stay connected and collaborative—anytime and anywhere. This new, cloud-based version of Microsoft Offi ce allows your team to stay in sync with important documents, contacts, calendars, emails and more. You’ll have peace of mind knowing that Bell offers 24/7 bilingual tech support, and only Bell guarantees a minimum level of speed, so you’ll always have top performance. Best of all, it’s only $7/month per user.1 To find out more, visit bell.ca/office365 or call 1 877 877-2147.

Available to business customers in Canada only, where technology permits. Subject to change without notice and cannot be combined with any other offer. Other conditions may apply including minimum system requirements. No service provides absolute protection. Taxes extra. See Bell’s Terms of Service at bell.ca/businessinternetterms. (1) Available with a Bell Internet plan and a minimum purchase of two licenses. Microsoft and Office 365 are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.

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Technology

DATA SECU

Your res

Craig Wilson

rust is unquestionably the cornerstone upon which a great dental practice is built. Patients trust in the knowledge and skill of the dentist(s), but also trust the practice with their highly sensitive personal financial and health information. Of course, Canadian patients don’t need to trust blindly in their dental providers, at least not as far as their personal information is concerned, because that information is protected by various regulations in this country. Canada has a comprehensive and evolving set of privacy laws built on the Canadian Standards Association’s Model Code for the Protection of Personal Information, including the Personal Information Protection and Electronic Documents Act (PIPEDA), the Personal Information Protection Acts (PIPAs) in Alberta and British Columbia, and the Ontario Personal Health Information Protection Act (PHIPA). Although many of these acts are new, most are being evaluated and are undergoing changes and revisions. Canada is not dissimilar from most other countries in this regard. Worldwide, privacy laws are being enacted and updated at an unprecedented rate. Almost every country has a comprehensive and evolving set of privacy laws. All of the global activity surrounding privacy regulations are a reflection of the importance that the public places on

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personal privacy. Today’s dental patients understand that a privacy breach, especially one involving health information could have serious consequences, including identity theft, the release of traumatizing health information, damage to a victim’s reputation and employment status, or increased risk of physical harm or harassment. The damage that a privacy breach would bring upon a dental practice could be almost as serious. Damage to the practice’s reputation would be severe, and the resources required to manage a breach once it occurs could be significant. But with all of the concern over privacy, busy practices sometimes forget that. Even the most carefully written privacy policies and promises won’t provide much comfort to patients if inadequate computer security fails to secure their personal information. And just what happens if an unauthorized personal information access or ‘data breach’ occurs? In most cases, the first steps will involve contacting legal counsel and then notifying any impacted patients. In Ontario, notification is mandatory for any individual impacted by a health information breach, and in Alberta notification is mandatory in cases involving ANY personal information. Regardless of the official regulations, it is likely prudent to notify all involved individuals since failure to notify may result in

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Technology

A ECURITY

our responsibility There can be no assurance of privacy without first the assurance of security unwanted consequences. Notifying your Privacy Commissioner or Ombudsman is likely also either required or prudent. Recently introduced by the Canadian Government, Bill C-12 contains amendments to the Personal Information Protection and Electronic Documents Act (PIPEDA) which, if passed, will require disclosure of all privacy breaches to either the privacy commissioner, to individuals who may be affected, or both. After a breach notification occurs, the appropriate privacy body may begin an investigation and in some situations a fine or certain sanctions may result. Civil suits are also possible. There will most certainly be a loss of trust among the patient base. Even with the looming threat of severe consequences, data breaches involving the disclosure of personal information, and especially health information, are occurring routinely. This in turn causes individuals to become more and more concerned about these breaches and the ramifications to the organizations involved in these breaches is becoming more severe. As I write this, we are not quite at the midway point of November 2011. However, since the beginning of November the British Columbia Information and Privacy Commissioner Elizabeth Denham has initiated two new

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investigations involving compromised medical records in that province. One involves the loss of an unencrypted laptop containing personal information of approximately 450 patients. The other involves the improper disposal of records containing health information. Also in November 2011, a multi-billion class action lawsuit was filed against a California based health provider after a single workstation containing patient health information was stolen from a locked office during a robbery

Should we just get rid of computers? Is it a good idea to avoid electronic records all together and therefore avoid all of this risk? It turns out that, no, this is not a valid option at all. In many cases data breaches involve regular paper documents. In fact, there is growing awareness that electronic records can be much better protected than can paper records. Digital records are now generally the preferred method for sensitive data storage as they are easier to protect. Ann Cavoukian, Ontario’s Privacy Commissioner, has stated in her Privacy by Design Trilogy that, “Technology itself is not inherently a threat to privacy. The key lies in how we use it. Let’s enlist the support of technology to protect privacy.” She has also backed that up with action. After her investigation into Cancer Care Ontario’s loss of personal information on more than 7,000 patients in 2011, she ordered the organization to stop collecting and sending paper records and instead required that they develop and migrate to an electronic document system. In her order she stated that, “Cancer Care Ontario should not have used a courier service to send paper-based records...when other viable, more secure and privacy protective options were available.” So, unplugging the computers and going back to pen and paper is not an option. What then can we do to limit our risk of data breaches and avoid violating patient privacy?

Awareness Privacy and Security management is all about risk management. There is likely no way to absolutely ensure complete security. Instead, we need to take appropriate measures to work toward an appropriate level of security. Dental offices are in the unenviable position of needing to record and store sensitive health information while also operating within the realities of a small business budget. The data security requirements are really no different than they are at a large hospital, but the legal and I/T resources of a large hospital don’t exist in a small dental practice. It is therefore critically important that dental practices develop their own privacy and security awareness and begin to look at ways to make appropriate improvements to their processes and systems. Contrary to popular belief, privacy and security breaches are not usually caused by third-party hackers or pirates. A Continued on page 29

Dental Practice Management Winter 2011

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ADVERTORIAL

Philips Zoom WhiteSpeed System The #1 patient-requested professional whitening system is now better than ever In our “I want it yesterday” society, patients are requesting faster results. This has been a challenge with whitening because of often time-consuming and inadequate isolation methods, as well as weak chairside bleaching lights.

A “Whiter” Paradigm

Philips has made Zoom better than ever with the introduction of the Philips Zoom WhiteSpeed Light-Activated Whitening System that combines a light with advanced, new LED light technology and variable intensity settings with the now familiar Philips Zoom Chairside Light-Activated 25% hydrogen peroxide bleaching gel to provide easier chairside whitening. The gel works in combination with the Philips Zoom WhiteSpeed technology. The gel is dispensed from a patented, dual-barrel syringe that auto-mixes a 32% hydrogen peroxide gel with a high pH booster gel, producing a 25% hydrogen peroxide gel. Backed by new marketing and training support — a worldwide public relations campaign to drive patients to dental professionals and new programs to help you quickly and easily integrate Philips Zoom into your practice — Philips Zoom WhiteSpeed delivers on the promise of professional teeth whitening and profitable practice building.

To Light or Not to Light?

Light activation of bleaching gels has long been debated. Some studies with other chairside whitening units have demonstrated minimal, if any, noticeable differences in whitening when comparing teeth treated with the same bleaching gel without a chairside light. The new, improved Philips Zoom WhiteSpeed is clinically proven to whiten teeth up to 8 shades in 45 minutes. That’s 40% better than comparable non-light activated systems.1 The new LED light technology emits at the optimal light spectrum with 100% greater light intensity than the closest competitive lamp.2 The light then activates a photo catalyst within Philips Zoom Chairside Light-Activated Gel to greatly accelerate and enhance whitening results and deliver the dramatic results your patients will love.

Solving the Sensitivity Issue

Another drawback to chairside whitening is sensitivity as teeth rehydrate. Some patients demonstrate increased sensitivity after chairside whitening, especially those who have sensitivity before the procedure or have root exposure and enamel wear. With adjustable settings of low, medium, and high, the Zoom WhiteSpeed System now allows to customize the intensity for sensitive patients to ensure each patient receives a more comfortable treatment and a more pleasant experience. The Philips Zoom WhiteSpeed System also uses a sensitivity protocol to further maximize patient comfort. This includes the application

Winter 2011

of Philip’s Relief ACP Oral Care Gel, which acts as a desensitizing agent that can be applied in trays or with a toothbrush.

CLINICAL TIPS Successful Chairside Whitening with Philips Zoom WhiteSpeed System

1. Isolation is critical because chairside whitening solutions typically use highly potent hydrogen peroxide bleaching gel, which can cause soft-tissue damage if it comes in contact with the gingiva or lips. Lip and tongue retractors, such as Philips Zoom’s IsoPrep Retractor and Liquidam light-curable dam, can completely isolate the soft tissue from contact with the bleaching gel and exposure to the chairside whitening light. 2. The whitening gel should be applied in a 1-mm to 2-mm thick layer over all tooth surfaces that will be whitened to ensure that adequate bleaching gel is present to whiten teeth when the light is applied. To avoid spreading the bleaching gel onto the soft tissue or under the isolation, remove the gel from the teeth using a surgical suction tip (now included in the redesigned Philips Zoom Chairside Light-Activated kit) after each 15-minute session. Avoid using the air/water syringe because this can dislodge the isolation and push bleaching gel onto the soft tissue. Any remaining gel can be removed with moist gauze. 3. Tooth sensitivity can be addressed by using the variable intensity settings of the light and by having the patient use a desensitizing agent. The Philips Zoom Chairside LightActivated procedure includes a unique Patient Post Care & Maintenance Kit complete with a syringe of Relief ACP. The Relief ACP gel can be administered in either a take-home tray or applied with a toothbrush daily for 10 to 30 minutes. 4. Application of vitamin E oil to the lips before beginning whitening will minimize irritation. 5. Patients also should be advised that consuming coffee, tea, or red wine or smoking during the first 2 hours after chairside whitening can lead to staining and darkening of the teeth. It will take about two hours for a pellicle to reform on the enamel surface. 6. To maintain and further enhance the chairside whitening results, it is advisable to make take-home trays to be worn by the patient for 30 minutes weekly. The Philips Zoom WhiteSpeed System provides whitening maintenance with either Philips Zoom NiteWhite or DayWhite take-home whitening gels, also conveniently found in the Patient Post Care & Maintenance kit. 1. Compared to Dash 2. Compared to Beyond™ Polus®

Dental Practice Management

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ADV_3530_1

The #1 patient-requested professional whitening system* is now better than ever.

New Philips Zoom offers advanced light technology that gives you more control and your patients even greater results. And with a worldwide public awareness campaign to drive patients to you and new programs to help you easily integrate Philips Zoom WhiteSpeed light-activated whitening into your practice, youâ&#x20AC;&#x2122;ll have the answer to the confident, beautiful smile your patients are asking for. Ask about the new Philips Zoom WhiteSpeed today. Call 800-620-6060 or visit philipsoralhealthcare.com. *In the United States. Philips is a registered trademark of Koninklijke Philips Electronics N.V. ÂŠ2011 Discus Dental, LLC. All rights reserved. To be dispensed by or on the order of a dental professional only. ADV-3530 111111

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ADVERTORIAL

The future is Seamless — not just Paperless By Timothy A. Brown What would happen in your office if your technology suite performed as a fully integrated package? Imagine that your team was free to focus upon higher priorities such as building patient relationship? What if you could re-purpose valuable staff time towards treatment planning and subsequent follow up for outstanding or approved pre-determinations? Imagine a system that reminds you of accounts receivable at every appointment, outdated medical history and other automated processes that help your record keeping system to be compliant and to generate revenue. Our firm just sold a dental practice that had managed to ‘force’ numerous software programs into functioning together as an integrated package. My client openly admits that it consumed extensive time and cost to make it all work. One technician would blame another for the lack of integration and the frustration level soared! Additional processes and forms had to be developed to bridge the deficiency gaps between the software programs. We estimated that the human resource investment into the process of installing, training, upgrading, retraining, re-configuring and generally just managing the entire technology suite in this practice was in excess of $25,000 per year — and that is just the human resource expenses! Never mind the actual software costs, hardware upgrades, down time, lost data, etc. I refer to Microsoft Office Suite as an example, it exists for a reason and over 70% of all businesses employ this Suite. Its modules are designed to function together — seamlessly (most of the time!). In the normal course of appraising dental practices, we gather the invoices for dental software purchased, upgrade costs and hardware re-configuration costs — in most instances it is a major source of aggravation and our clients regularly report the ‘hassle-factor’ they experience each year when one upgrade trig-

gers another, then another with time spent and costs increasing in each instance. Ask yourself this; how many checklists and little notes do you have at your front desk or in your charts that are designed to remind you and your staff to perform your intended daily routines? How many binders do you have in the office for procedures and policies that are rarely accessed and often outdated? Have you custom designed your own forms in order to maintain the data you feel is required to properly ‘push’ information through your systems? We see so many home-made processes that were manufactured by dental offices to supplement the software gaps and most are not kept up to date. Every bit of lost data is a lost revenue opportunity. The efforts are genuine, the results are poor. Thus, complete office automation is the future. A new, fully integrated suite of dental software provides the solution. One that anticipates the need for record keeping, appointment scheduling, accounts and billing controls, digital imaging, intra-oral images, back up and more and ensuring that it works in seamless harmony. Imagine a system that reminds you and your staff of all the processes that are required to be compliant, efficient and in control. Each module purposely designed to work with the other. Is this the way your systems work together now? As a practice appraiser and broker, I have examined almost every dental software package — and I can safely say that Patterson Dental with Eaglesoft and their complementary technologies appear to have found the right answer — One suite of software — One solutionOne Phone Call.

All av ac fea co

Wi pre de

Fo so re te

Timothy is the CEO of ROI Corporation (www.roicorp.com) a company that has documented over $2 Billion in dental practice value since 1974.

Winter 2011 Dental Practice Management

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Eaglesoft

Practice Management Software Seamless integration with more digital solutions, backed by Patterson’s long history and commitment to success. Eaglesoft works hand-in-hand with these Patterson digital products to make your practice more productive and more profitable.

It’s all here.

Visit www.eaglesoft.ca for more information.

Great CAESY content is just a click away.

A Patterson Technology You can relax while InfoSafe locks up your sensitive patient information. InfoSafe provides secure, online backup for all your important patient records and is fully compatible with Eaglesoft, Patterson Imaging and many more software systems. All that, for less than the price of a cup of coffee.

All of the great features available on CAESY DVD are available now on CAESY Cloud. With a click, gain instant access to more than 280 multimedia presentations featuring 3D animation, full-motion video, narration and colourful images.

With CAESY Cloud, you can access these valuable presentations from multiple locations and multiple devices throughout your office at the same time.

Eliminate the unnecessary additional fees associated with developing your practice’s website. Have us do all the work for you or access our easy, user-friendly Content Management System to do it yourself!

see it. hear it. believe it.

Carve your own place on the web today.

For more information on Eaglesoft and the other digital solutions Patterson can provide, contact your Patterson representative, call 866-449-7282 or email techsales@pattersondental.ca.

PCTC120009 (11/11)

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ADVERTORIAL

Dis

For mo Manit

Winter 2011

Dental Practice Management

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B-518-76-V0

Discover the World of Sirona 3D Imaging! Built upon a solid, 100+ year Imaging foundation.

Simply outstanding! The Sirona 3D Family satisfies all your possible 3D Imaging needs... HELIODENT

Plus

XIOS

The Sirona 2D Imaging Family ORTHOPHOS XG F amily

Plus

Starting with the New Orthophos XG3D. This truly hybrid 3D/2D unit features a cylindrical 8cm x 8cm volume, excellent for 3D Imlantology imaging, along with a full complement of 2D Panoramics and the option of Cephalometrics. Truly outstanding! More 3D possibilities! The proven Galileos Comfort and Galileos Compact, with (15x15x15)cm and (12x15x15)cm volumes, provide more advanced 3D Imaging. Whatever your Imaging needs. Sirona has it all!

For more information, please contact your Sirona representative: in British Columbia (604) 889-4441 in Alberta/ Saskatchewan/ Manitoba (604) 760-3046 in Ontario (416) 710-1853 or (416) 816-4469 in Quebec and the Maritimes (514) 214-8383

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ADVERTORIAL

Philips Zoom NiteWhite and DayWhite: Take-Home Whitening Gels That Provide Dramatic Results Philips Zoom’s professional take-home whitening gels do much more than just whiten teeth—they improve surface quality for a healthier smile that stays whiter longer. Philips Zoom NiteWhite and DayWhite are award-winning take-home whiteners used around the world by hundreds of thousands of doctors and patients. These two products, leaders in their categories, have unique qualities not found in any other take-home whiteners: They both feature exclusive cosmetic formulation with technology from the American Dental Association, smart packaging that extends effectiveness and reduces waste, and marketing support from the undeniable leader in dental marketing. Combine all these features and the result is products that can transform the whitening experience for your patients, and help you build your practice.

The dramatic difference of Philips Zoom NiteWhite and DayWhite

According to USA Today, 85% of dental patients want whiter teeth*. Using custom-fitted take-home trays, Philips Zoom NiteWhite and DayWhite gels produce dramatic results. Many take-home whitening products can leave a chalky, spotty or blotchy appearance while the teeth gradually re-hydrate. But many users of Philips Zoom NiteWhite and DayWhite describe their teeth as shiny, glossy, and smooth, even after one treatment, thanks to our unique patented whitening gel formulas with Amorphous Calcium Phosphate (ACP) . Most patients begin to notice results in just one day.

Innovative Syringe

Our patented, dual-barrel syringe keeps ingredients separate until they mix at the tip immediately prior to application. This technology allows ingredients to remain at maximum strength far longer, so you can save time by ordering larger quantities all at once and always have a supply on hand. Since the gels don’t require refrigeration, they won’t compete for valuable space; simply store your kits on the shelf until your patients need them.

New eco-friendly packaging

Both Philips Zoom NiteWhite and DayWhite have been redesigned to protect and preserve our planet by transitioning to sustainable, recycled or recyclable

Before

Winter 2011

materials and eco-friendly ink. Everything in our kits— including the plastic tray cases, syringes and paper packaging—is designed to reduce waste, landfill, and our overall carbon footprint. Now you can feel good about whitening patients’ smiles, as well as making your practice’s carbon footprint smaller. A growing number of patients prefer to use and be treated with eco-friendly products, so be sure to let them know.

Two types of whitening gel to choose from

Philips Zoom NiteWhite and DayWhite are available in various chemistries that can be tailored to a patient’s specific lifestyle. Hydrogen peroxide and carbamide peroxide are the two most common ingredients used to whiten teeth. Hydrogen peroxide is highly potent for a short period of time, and best for patients that need short wear time. Carbamide peroxide is hydrogen peroxide mixed with urea, an ingredient that extends the effectiveness of peroxide over a longer period of time. Carbamide peroxide formulas are best for patients that prefer to wear their trays overnight. Choosing one version of Philips Zoom NiteWhite and DayWhite over another should be based on the lifestyle needs, stain types and treatment required for each individual patient.

Practice Building Tools

Philips Zoom NiteWhite and DayWhite are great products to help expand or grow your practice. Some best practices for marketing Philips Zoom NiteWhite and DayWhite include: • Use our in-office marketing materials to motivate and educate your patients on their whitening options. • Use whitening as your opener to other cosmetic dental procedures by: – Assessing their shade on each visit – Recommending other products that fit their needs and lifestyle • Whiten the smiles of your staff — it’s a great way to get the message across! • Create a Philips Zoom NiteWhite and DayWhite portfolio of “before and after” photos of your patients for the waiting room. Nothing speaks to your patients more powerfully than great “after” photos. * data on file

After

To be trad

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The most advanced formulas in take-home whitening. Itâ&#x20AC;&#x2122;s true. Other professional take-home whiteners might contain desensitizers or soothers but only Philips Zoom NiteWhite and DayWhite have both and ACP. Amorphous Calcium Phosphate (ACP), a patented technology developed by the ADA, leads to the rapid deposition of a new coating of hydroxyapatite over the original tooth surface. This science, combined with peroxide and potassium nitrate is why Philips Zoom NiteWhite and DayWhite do so much more than just whiten. Give your patients the most advanced formulas in take-home whitening with Philips Zoom NiteWhite and DayWhite. The science speaks for itself.

Call today: (800) 620-6060 www.philipsoralhealthcare.com

To be dispensed by or on the order of a dental professional only. ÂŠ2011 Discus Dental, LLC. All rights reserved. Philips is a registered trademark of Koninklijke Philips Electronics N.V. ADV-3531 111111

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Office Design

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Office Design

PARKVIEW oral

& SURGERY

maxillofacial

r. Paul Bhatti’s new practice, Parkview Oral and Maxillofacial Surgery, in Brampton, Ontario, is unique, vibrant, and inviting. His goal was to make patients feel immediately comfortable within a clean, professional environment. The soft color scheme, smart finishes, and effective lighting solutions, were carefully selected with that notion in mind, as was the incorporation of interesting ceiling design, wall detailing and artwork. Understanding procedures and what to expect post-op undoubtedly alleviates most anxiety and concerns, so both consultation rooms are suitably sized for patients and family members, and equipped with computer stations to facilitate communication. Six surgical rooms have been strategically designed to hide much of the large, intimidating equipment. With room for five team members, procedures are efficiently completed. Vital monitors have been located for easy visibility, allowing

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the surgeon’s focus to remain on the surgery field. Recovery rooms with reclining chairs are open to a nurse’s station to ensure close monitoring of patients. A sink, oxygen, and wall suction are available in case of emergency. Another thoughtful consideration is the private exit door, situated near the recovery area. The technology in this office is cuttingedge; 16 networked PCs permit Parkview OMS to be paperless and efficient. Off premises, through POM’s website, patients can remotely enter information, creating an electronic chart in the software, and eliminating the need to fill out forms at their visit. Relevant information is instantly available on all computers, and several techniques are used to safeguard confidentiality. Dr. Bhatti thanks interior designer, Jean Akerman, ARIDO, IDC, the team at K-Dental Inc., and Contant Construction for their significant contributions to his proud achievement. DPM

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LUXURIOUSNESS leads to

patient comfort

Studio G.R. Martin 2011

Office Design

From the moment you step through the door of Villanova Dental Studio’s stylish new office on Hazeldean Road in Ottawa, you immediately realize that this is not your average dental office. A feeling of luxury is captured by the large reception area, with modern furniture and the sound of the flowing waterfall. Like his first office, Dr. Barakat chose to have a unique feel by eliminating a front desk. Instead, patients walk directly into the comfort of a beautiful living room. A private office is used for patients to conduct their financial arrangements and any other confidential conversations.

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www.oralhealthgroup.com

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Studio G.R. Martin 2011

Office Design

Studio G.R. Martin 2011

Interior Design: PBK Design Construction: Terlin Contruction LTD Equipment: Henry Schein Dental

Studio G.R. Martin 2011

Beyond reception, through tall glass doors to the clinical area, is an area of curved walls and 14-foot ceilings. Each operatory has been named with a spa-like motif. In the manner of true ‘frontdesklessness,’ all patient “check outs” are done in the spacious operatories. Spacious and clean, the office flows perfectly. Operatories are roomy, bright, and inviting, equipped with iPod docks, massage chairs, televisions in the ceiling, and 40” TVs for dental radiograph and photograph viewing as well as patient education. Dr. Barakat’s intent was to build an office with luxurious treatment rooms, and with the latest technology to reflect his commitment to excellence in dental care. He has certainly achieved this goal. DPM

Studio G.R. Martin 2011

www.oralhealthgroup.com

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Dental Practice Management Winter 2011

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ADVERTORIAL

Canada’s Dental Software Leader ABELDent Inc.’s mission is to provide dental professionals with the highest return on their investment in dental software for as long as they practice dentistry. Feature-rich and user-friendly, our ABELDent program is backed by a team with a 27-year track record of delivering innovative, high quality software and services to Canadian dentists.

ABELDent

ABELDent Inc.

Comprehensive software that adapts to your needs. ABELDent’s comprehensive clinical and practice management software provides support for offices large and small. Developed in collaboration with the over 2300 practices that use it daily, ABELDent offers a perfect balance of ease of use and flexibility to support a wide variety of practice styles and needs.

A commitment to Canadian dentists. ABEL is guided by the needs of Canadian dentists. ABELDent is taught in many dental programs and there are thousands of experienced ABELDent users across Canada. With “made in Canada” standards for record keeping on the horizon, our commitment to Canadian market concerns is more important than ever.

Support for the paperless practice. Secure electronic charts and forms, electronic storage of externally created documents, email support and a secure patient portal – all of these tools and more provide you with the ability to replace your paper-based charts. Our selective use of standard technologies provides you with flexibility within the constraints of electronic record keeping. ABELDent’s SQL database provides a highly stable platform for your practice data and Authorization Manager allows you to control and, where desirable constrain, access to your software and data.

Quality for peace of mind. Each year ABEL voluntarily submits to an audit of our quality management systems in order to achieve ISO 13485:2003 certification. ISO 13485 is a quality management standard for companies that design and manufacture medical devices. ABELDent software is recognized by Health Canada as a Class II medical device.

Freedom of choice. ABEL allows you the freedom to choose any brand of digital radiography system that meets your requirements. As an independent software company, we are able to work with any dental equipment and hardware supplier.

Professional support at a reasonable cost. ABEL provides professional and responsive support 24/7/365. ABEL offers support plan options to meet different needs – choose a flat rate support package or pay only when you actually use support. MyABEL, our new portal for ABELDent users, includes a support repository, training videos and fee guide downloads. Services with impact. ABEL’s services help you to maximize your investment. ABELDent Portal, ABELDent Mobile, onsite/online training, remote system monitoring and remote data backup all compliment your ABELDent program.

Over 6,000 of your colleagues already benefit from using ABEL’s software and services. For over 27 years ABEL has collaborated with dental professionals to create innovative features that enhance their patient care and practice profitability. With the opportunities and challenges presented by new technology, new record-keeping standards and increased patient expectations, ABEL has the experience and capability to help you to be your best.

ABELDent. Your best choice today and for as long as you practice. Call 800-267-ABEL (2235), press 1 and ask for Sales or visit www.abeldent.com/dpm for more information.

Winter 2011

Dental Practice Management

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Let us partner in your success!

As Canada's dental software leader, ABEL helps dental professionals reach their practice goals. Innovative software backed by outstanding services Commitment to quality - ISO 13485 certified / Class II Medical Device Licence Keen interest in how our clients want their software to work Exceptional value - the last dental software your practice will ever need Over 6000 dentists rely on ABELDent software every day. With products like ABELDent Portal and ABELDent Mobile promoting better communication between practice and patients, the future is bright for ABELDent users.

"ABELDent’s practice management system gave us the ability to quickly become more organized and communicate with others on our clinical and administrative teams much more efficiently than our previous system could. ABELDent has been a great asset in the decade that we’ve been using it." Dr. Howard Black, D.D.S. Scarborough, Ontario

800-267-ABEL (2235)

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www.abeldent.com

info@abeldent.com

02/12/11 9:41 AM

ADVERTORIAL

Canada’s Dental Software Leader ABELDent Inc. has provided comprehensive, high-quality software solutions to dental professionals for 27 years. ABELDent Portal and ABELDent Mobile build on that tradition — offering you new and better ways to provide services to your patients.

Introducing ABELDent Portal Keep your patients and practice in sync. We have an ever-increasing number of ways to communicate with each other. That’s great news for dental practices, but managing multiple methods of communication also presents some challenges. ABELDent Portal helps you to reduce and manage some of the most common communication problems with patients, all the while providing a level of service that just wasn’t possible a few years ago. Patients can view and inform you of changes in their demographic information. They can also view their financial balance, request or confirm appointments, update their medical history in advance of their visit — all from the convenience of their computer or mobile device. ABELDent Portal makes it easy for patients to refer you to their friends — something they’ll be happy to do once they see the level of service that ABELDent Portal helps you to provide. ABELDent Portal displays up-to-the minute information, unlike some portal solutions that work from a copy of practice data made the previous day. If an opening appears in your schedule, you can let patients that want to book an appointment know about it instantly. Each time a patient confirms an appointment; your ABELDent Appointment schedule will reflect the change right away.

With ABELDent Portal, you maintain control over your practice. For example, when a patient submits an update to their profile, you can accept or reject the change at your convenience. Only after you accept the request is the change made permanent in ABELDent. In addition, ABELDent Portal contains many options and limits — you decide what functionality your patients can use.

*** Introducing ABELDent Mobile Stay in touch on the go. ABELDent Mobile provides access to selected ABELDent data from your smart phone or other mobile device. ABELDent Mobile lets you view your schedule and drill down when you need to see more information. Mobile also gives you an easy way to contact patients, the dentists that you refer patients to or those that refer patients to you. ABELDent Mobile accesses data in real time, so the data you look up is always up-to-date. Access is managed by ABELDent Portal so your data is always secure. Data is never stored on your device so it remains protected even if your mobile device is lost or stolen. ABELDent Mobile is available for the most popular mobile devices and platforms — Android (phones and tablets), iOS (iPhone and iPad) and Blackberry phones. ABELDent Mobile is your practice on the go.

ABELDent Portal and ABELDent Mobile are exclusively available to practices using ABELDent. The power of these new products is in their integration with ABELDent — a level of integration that no third-party portal or reminder software can provide.

ABELDent Inc. — Your best choice today and for as long as you practice. Call 800-267-ABEL (2235), press 1 and ask for Sales or visit www.abeldent.com/dpm for more information.

Winter 2011

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Introducing ABELDent Portal & ABELDent Mobile!

ABELDent Portal is a web-based patient communication solution that helps ABELDent users provide exceptional service to their patients. Patients will love the convenience of being able to communicate with your practice, from any computer or mobile device with a web browser, 24 hours a day, 7 days a week. Optional settings enable you to allow your patients to request appointments, schedule appointments, view and inform you of changes in their demographic, insurance or contact information, refer you to their friends or refer their friends to you and more.

ABELDent Mobile is a mobile app for ABELDent users. It's available for the most popular mobile platforms/devices. View your schedule and other information from ABELDent data directly from your smartphone or tablet. No data is ever stored on your device so your confidential patent data is safe, even if your phone is lost or stolen. Secure access and data encryption protect your data against unauthorized access.

Send appointment reminders and track patient responses in real time. You will love the time you save.

800-267-ABEL (2235)

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www.abeldent.com

info@abeldent.com

02/12/11 9:43 AM

Education

ON THE

WATERFRON with George Brown College T

he revitalization of Toronto’s waterfront has introduced many new developments along the city’s shoreline, possibly none more exciting than the new campus for George Brown College’s Centre for Health Sciences. The campus is scheduled to be completed by fall 2012 and will accommodate 3,500 new students in a variety of programs ranging from nursing to dental health. Located at the foot of Sherbourne Street facing Lake Ontario to the south and the new Sherbourne Common park to the east, the new location is being outfitted with state-of-the-art equipment that will enhance dental health education in the city. Given that 70 per cent of health care workers are educated in the college system, institutions like George Brown College have a critical role to play in preparing graduates who are ready to meet the current and future needs of Ontario’s healthcare system. George Brown’s School of Dental Health includes dental assisting, dental hygiene, dental technology and denturism

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and is one of the only colleges to offer restorative dental hygiene. Moving from its current location at George Brown College’s Casa Loma campus to the Waterfront campus gives the school an opportunity to upgrade technology and facilities to provide the best learning environment for students. One of the main areas of the dental school to receive a make-over is the dispensary, where students receive, store, and sterilize equipment. Along with an increase in storage space, a state-of-the-art ventilation system will be installed to allow instruments to cool down without creating condensation as well as the installation of a medical-grade autoclave sterilizer. Currently the students use conventional ultrasonic water baths/cleaners, the Waterfront campus will be equipped with ultrasonic instrument washers. The school is also considering adopting an electronic health record system (EHR) which will allow students to send and document client information electronically.

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Education

While the school’s radiography clinic may ultimately change to a fully digital system, the program will continue teaching manual techniques so students are equipped and comfortable working in both environments. Going digital not only allows the students to keep up with technological advances in the industry but also conserves paper and increases efficiency. Sally Choi The dental clinic has a client base of about 2,500 and the Waterfront campus will allow them to serve more clients from the community. The hygiene clinic will increase the number of operatory chairs from 57 to 75. Currently the school is looking into equipping each operatory with a computer to enable students to watch demonstrations and work at their own pace, rather than being grouped into one operatory to observe a demonstration. At the moment, there are two dental surgical rooms at the Casa Loma campus and they hope to have more in the Waterfront campus, all of which will be accessible to people who use wheelchairs or mobility devices. One of the biggest improvements to the efficiency of the dental school is the amount of physical space that enables the school to accommodate client services and clinics on the same floor. Currently, traveling between floors is problematic for clients and students. One element of the program that will not change is the ability for students to work with different programs to devel-

ONT

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op their interprofessional skills. The Waterfront campus is among the first in Canada purpose-built to deliver interprofessional healthcare education. Students from all four Health Sciences program areas — dental health, nursing, health services management, and health & wellness — will work in concert to serve clients under the supervision of expert faculty and staff. For instance, dental students work with nursing students to learn how to properly take blood pressure. Students will also continue to do placements at community centres, long-term health facilities, private practices and internationally. George Brown College takes pride in building good relationships with a variety of organizations to give students the opportunity to work with a diverse range of practices. The benefits of this new campus also extend to the community with the introduction of WAVE (Wellness, Applied research and Visionary Education), a clinic that will offer lower cost health care services to the general public. WAVE will be a unique cluster of simulated and real clinical service environments that will enable the health sciences students to develop competencies in their chosen programs in a professional setting. Some of the services offered at WAVE will include dental check-ups and assessments, X-rays, teeth cleaning, fabrication of complete or partial dentures, repairs and relining, teeth whitening, fillings, veneers, and bonding as well as hearing aid evaluation, consultation for assistive listening devices and hearing conservation, cardiovascular and fitness assessments, mobility and flexibility training. Along with WAVE, the Waterfront campus will provide amenities such as healthy food services and a bookstore. Student life will animate the up and coming East Bayfront neighbourhood, supporting local businesses and increasing the sense of community. For students, perhaps the greatest benefit will be learn-

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Education

ing in one of the most architecturally beautiful, sustainable and desirably-located educational environments in Ontario. The building’s glass and metal exterior has been designed to provide the most dynamic student experience with unobstructed views of Lake Ontario. One of the unique features of the building is a tall set of deep stairs that can be used as a touchdown area for students, while also facilitating group learning. In keeping with the theme of flexibility, the space can also substitute for larger groups and seminars. The campus will be comprised of two main blocks; the west block houses classrooms and uses heavier material for the programs’ lab, classrooms and simulated hospital area, while the eastern block consists of a public library and simulation centre and faces the park. The materials used in the construction of the campus are significant to the theme of the Waterfront campus itself. Strong materials with a long lifespan such as wood, concrete, basalt, and exposed concrete make up the building’s structure. The use of glass brings the outside in, allowing the building to spill out onto the promenade to promote interaction with the community. The building also incorporates materials that are stable and bacteria controlled from a healthcare perspective. Taking into account the digital sophistication of today’s students, every classroom in the building is considered a

learning lab for multi-media learning. The physical classrooms are flexible for interactive and group learning, while also taking into account that every student learns differently. Classrooms are embedded with tools for different learning purposes, including the furniture, huddle boards and the use of Smart technology. Designed by Stantec Architecture and Kuwabara Payne McKenna Blumberg Architects in joint venture the campus is being built with an environmentally sustainable focus. The goal of the Waterfront campus is to meet Leadership in Energy and Environmental Design (LEED) Gold certification, an internationally accepted benchmark for the design, construction and operation of high performance green buildings. The campus will have features such as advanced energy management, 43 per cent reduction in water use, 51 per cent reduction in energy consumption, use of recycled materials, focus on local materials for construction, bicycle spaces and alternative fuel stations, native/drought-resistant plants, and a 62 per cent green roof area. In locating its new campus in the heart of the city’s developing East Bayfront neighbourhood, George Brown College will be providing Toronto with a new centre of excellence for health sciences education and the community with new resources and clinics promoting health and wellness. DPM

Four solutions, one result:

Practice growth. Patient Education

Study Club Connect

Create your own customized treatment presentations

Create a social network for your study club members

Patient Education Lite

Website Content

Enhance your online presence, your own way

Easily access hundreds of videos with narration

1-877-789-4448 mydentalhub.com

• Free upgrades

• Unlimited training

• Free daily backup

• Unlimited 24/7 access anywhere

• Unlimited support

• Unlimited potential for case acceptance

• Unlimited users

• Unlimited Cloud-Based content access

Apple, the Apple logo, iPhone, iPod touch, and iTunes are trademarks of Apple Inc., registered in the U.S. and other countries. iPad is a trademark of Apple Inc. App Store is a service mark of Apple Inc.

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Technology

Continued from page 9

privacy breach is often caused by human error or faulty practices and procedures. Look to implement simple fixes first. The Royal College of Dental Surgeons of Ontario (RCDSO) has published a Draft Guideline on Electronic Records Management. Although it has not been ratified by the college and may undergo further changes before final approval, it is still an excellent resource for any dental practice, whether in Ontario or elsewhere. In fact, it is currently the most comprehensive and rigorous set of standards published on the topic of data security by any similar organization in North America. If you have not carefully read through these guidelines, I suggest that you take the time to do so. A link to this document and other related information and tools can be found at the end of this article. One common misconception among dentists is that their computer hardware or I/T providers are responsible for their data security. While I/T providers may have the knowledge to assist with the implementation of security solutions, they are ultimately in the business of selling a service that their customers value and are willing to pay for. In many dental offices, it is very obvious that data security is not a big priority. The I/T provider is therefore not inclined to tailor their offering to include more expensive and more secure options. On the other hand, if the practice demonstrates an interest in security, a qualified I/T provider can offer to implement a variety of solutions.

Passwords Dental practices are notoriously poor at implementing appropriate password security. Many practices use either no password or the same password for all users, and generally choose one that is either obvious or nearly so. They do this to avoid the administrative burden that would be imposed by a need to assign passwords to individuals, and to maintain those passwords. To be fair, it is not a trivial task to keep up with demands for new account creation and deletion, and the inevitable forgotten passwords. However, the individual user account is the building block upon which almost every other component of computer security is built. Without the ability to validate an individual user on the system there is no way to provide appropriate levels of access (including no access), or to monitor or audit what individual users are doing. Implement a policy now whereby all individuals have their own user account with their own unique password. Ensure that account sharing is not tolerated, and put processes in place to ensure that all users must login with their own account prior to using any system. As an added step, and if your software allows it, try to setup whatever auditing is available, but the simple act of requiring unique account access for each user is a huge step forward for many practices.

Encryption One of the best ways to ensure that data does not fall into the wrong hands is to encrypt it. Data encryption is the process of transforming data to make it unreadable to any-

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one except those possessing some type of special knowledge, or ‘the key’. Encryption is itself a risky undertaking because loss of ‘the key’ will result in loss of the data. There is no way to recover encrypted data without ‘the key’. However, encryption is necessary whenever data exists where the security of the physical media cannot be assured. Data stored in a bank safety deposit box is presumably safe enough and encryption is not required. Conversely, data stored on a portable device that might be lost or stolen on a bus or park bench, or data transmitted freely across the Internet must be encrypted. Most practices are also bound by some kind of legislation or order requiring them to encrypt data on mobile devices or while data is in transit. In Ontario for example, Order HO-004 and Order HO-007 from the Office of the Information and Privacy Commissioner (IPC) require that personal health information stored on any mobile devices (e.g. laptops, memory sticks, PDSs) be strongly encrypted. “Strong Encryption” was later described in the Fact Sheet: HealthCare Requirement for Strong Encryption to be either AES, or Triple-DES with 168 bit keys. In practical terms, this means that prior to backing up electronic data and moving it offsite (which all practices REALLY should be doing) the data must be first encrypted with the appropriate type of strong encryption. Likewise, any data stored on a device that might be considered ‘mobile,’ or at risk of loss or theft, must be encrypted as well. We highly recommend a free tool called True Crypt for many encryption purposes (www.trucrypt.org). It is a very robust piece of software which allows for the encryption of data on Windows, Mac and Linux platforms. With it the user can encrypt entire drives, volumes, or files. Other tools are available, and many cost little or nothing to implement. For more information and a list of tools to help you encrypt and decrypt data, please visit the link provided at the end of this document. Once some of the basic security precautions listed above have been implemented, there are a myriad of other ways that dental systems can be made more secure. Work with experts; learn a little more about security, and strive to take data security a little more seriously. As security improves, risk diminishes, for the practice and for the patients that trust it with their personal data. Some security improvements are easier than others, but in many cases those improvements are not optional. Besides, how much is a good night’s sleep worth? For more information and tools to help you more fully secure the data in your practice, please visit: http://www. compudent.ca/dpm_security.html DPM Craig Wilson is president of Compudent Systems Inc., an organization that provides custom computer, networking, imaging and technology solutions to dentists and the dental industry.

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ADVERTORIAL

Big things are coming to Power Practice Px Px Forms Tablets like the iPad have changed the face of personal computing and are slowly moving toward the medical and dental industry. With features like touch screen displays, portability, and great battery life, it is easy to see how these ingenious devices are taking over our lives. As a direct result, Exan Mercedes is launching the touch-optimized Px Form system in the Spring of 2012. Easily build your forms in your Power Practice Px system and have your patients fill out these forms with a tablet device. The information the patient enters is transferred directly into the Power Practice system. No need for duplicate data entry, no need for scanning and no mistakes. Px Forms can be used to enter demographics, insurance information, and medical alerts among many other form requirements. Although optimized for the iPad, Px Forms can be used on any tablet device including Android, Blackberry and HP devices. The included Px Form designer allows for custom forms to be built for the needs of

your specific practice. Fonts, colors, and logos are all customizable. This way you can design your form to coincide with your practiceâ&#x20AC;&#x2122;s branding and look.

Enhanced Treatment Proposals With Power Practice Px, Doctors can now create custom treatment proposals directly from the charting module. This makes it much easier to build multiple, complex or multi stage treatments. Once created, the proposals are automatically transferred to the office manager or treatment coordinator to be presented with full Optio animated educational materials to be considered and approved by the patient.

Putting it all together Combine Power Practice Px, Px Forms, Power Chart with Enhanced Treatment Proposals and your practice will be well poised to become completely digital and paperless.

See it all in Spring 2012 Px Forms and the Enhanced Treatment Proposals will be at unveiled at the Pacific Dental Conference in Vancouver on March 6-7, 2011 and The ODA Annual Spring in Toronto on May 10-11, 2012.

Power Practice Px. Software you can trust.

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Dental Practice Management

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Finance

Receive funding

for your CLINICAL

ACHIEVEMENTS

he Scientific Research and Experimental Development (SR&ED) program pays out over $4-billion annually to thousands of innovative companies annually and is the largest single source of federal government support for Canadian companies. The objective of the incentive program is to encourage Canadian businesses of all sizes and in all sectors (including incorporated dental practices) to conduct research and development in Canada. The program is not a grant but rather offers reimbursement for allowable SR&ED expenditures (including part of employees’ salaries) incurred and claimed in corporate income tax filings.

What work qualifies? SR&ED work must: • I nvolve a systematic investigation or search; • Be carried out in a field of science or technology; • I nvolve the advancement of scientific knowledge or technology; • Be conducted by means of experiment or analysis.

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thinkstockphotos.com

David Rajczak, B. Comm, MBA

If your dental practice is incorporated and is issuing substantial payroll to your employees whereby a portion of that expense can be attributed to the development of your own dental clinical innovation or research, you may be eligible to receive additional income (in the form of an expense reimbursement) from a Government research program (SR&ED).

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Finance

As the name implies, categories of SR&ED include various types of Scientific Research as well as Experimental Development which is work undertaken to achieve technological advancements for the purpose of creating new, or improving existing materials, devices, products, processes (new treatment techniques) or protocols. The majority of the work that is claimed is Experimental Development and dental clinical innovation most often fits in this category. An example of work that might qualify would be developing a new capability for an existing piece of dental equipment or new protocol settings for the equipment with the intent that the changes will lead to increased efficacy or patient comfort. Another example might be the development of a new bone grafting technique to improve dental implant success rates. With respect to the dental profession, costs incurred for routine treatments or implementation of wellknown established technology (i.e. digital radiography) would not qualify. In summary, there must be an attempt to achieve advancement through resolution of scientific or technological uncertainties and it must involve systematic investigation. The technological advancement for the purposes of SR&ED eligibility is defined as the development of a characteristic, capability or know-how not previously existing or available.

How to Apply Corporations may apply directly to the SR&ED program by completing the necessary forms which describe the work performed, summarize the expenditures, calculate the refund and provide supporting documentation. However, the expertise required and the opportunity cost of committing time and resources makes this approach impractical for most corporations, and even more so for dental practices. As a result, a whole consulting industry has evolved to respond on behalf of corporations who do not have the inclination, resources, and expertise to file claims on their own. Unfortunately, most of those consulting companies are unable to assist incorporated dental and physician practices due to lack of relevant scientific and clinical expertise.

How Qualified Consultants Help First of all, an experienced consultant can help you determine if you qualify for the program based on SR&ED guidelines for eligibility. In addition to the work required to prepare the application forms, a qualified consultant will have a staff of experienced clinical researchers to support you through all stages of your research activities. They will help you to properly document innovative treatment techniques you may have developed, guide you on data collection and scientific analysis, and assist with submission of scien-

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tific abstracts to dental industry meetings that summarize your clinical results.

Common Questions and Concerns • I don’t have the time required to make a SRED claim since I’m running a busy dental practice If using a qualified consultant, depending on the size of your claim, the time required by the dentist is non-significant and represents a small percentage of the overall time required for claim preparation. An initial halfhour interview is all that is required to discuss the eligibility of your research projects and available project-related documentation. Tax returns and T4 slips for the relevant fiscal years are required. • A m I opening myself up to unnecessary professional scrutiny by reporting my clinical procedures and potential failures? The claim is not critiqued for clinical or scientific viability by any dental governing body but rather is evaluated strictly on meeting the program eligibility requirements by a SRED governing body of the CRA . The claim remains confidential just as submitted tax returns are. • What is the cost for a consultant to apply for a claim on my behalf and what amount of refund can I expect? Most SR&ED consultants do not charge fees upfront but rather will bill a percentage of a successful claim based on the amount reimbursed to the client. For a dental office, the amount of the claim for reimbursement is calculated by first allocating appropriate percentages of dental staff T4 slip wages (including the dentist but normally excluding hygiene) issued by the dental corporation that can be attributed as costs toward the time spent working on clinical innovation. A dental practice that is running qualified research projects can expect to receive tens of thousands of dollars annually from this program. • The program seems too good to be true. Why would the government give me funding for things I perform in my practice? The SRED program was developed to encourage innovation in response to other countries’ offering incentives to their industries in order to be more competitive in the global market place. It is also hoped that the resulting innovation will stimulate employment. There is no reason these goals may not also be applied to the dental profession that is a contributing to the tax base and therefore entitled to reimbursement for expenses incurred in innovation development. • Although I am interested, I am not sure I have done or am currently doing anything innovative that would qualify Continued on page 40

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ADVERTORIAL

Winter 2011

Dental Practice Management

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02/12/11 9:44 AM

Finance

Streamline your retirement savings with a

Corporate IRP

A corporate insured retirement program enables retirees to draw income tax-free Adam Tenaschuk, MBA

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life insurance policy, which in turn lets you take advantage of tax-free or deferred growth and draw retirement income tax-free.

Investing excess earnings This strategy works particularly well for medical professionals who have excess retained earnings in their professional corporation. It works like this: You use your professional corporation to acquire a universal life insurance policy on yourself. Then, the corporation makes deposits to the universal policy in excess of what is required to support it. The extra funds in the contract then grow tax-free, yielding a significant sum of money. When you retire, you then access the cash via loans.

There are two common ways to structure a corporate IRP: • The professional corporation owns the life insurance policy and, using the policy as collateral, takes out against the policy’s cash value and pays a taxable dividend to the corporate shareholder. This is known as a “corporate IRP — pay a dividend.” • The professional corporation owns the life insurance policy, but the shareholder —

thinkstockphotos.com

hat is arguably the most tax-efficient way for incorporated dentists to save for retirement and access those savings in their leisure years? Many would answer RRSPs. While RRSPs are certainly a smart way to reduce what the tax man takes, as contributions are deductible from income and they can grow on a tax-deferred basis, their usefulness for medical professionals earning high incomes is limited. Are we suggesting you don’t use RRSPs to save for retirement? Not at all. By all means, maximize your RRSP or individual pension plan contributions every year (if you have one). But consider expanding your strategy to include an investment vehicle that allows you to shelter 100% of your earnings growth, tax-free. It’s an option that could give you significant money after your retirement. This vehicle is called a corporate insured retirement program (corporate IRP). A corporate IRP allows for retained earnings from your practice to fund a

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Finance

thinkstockphotos.com

again using the policy as collateral — personally takes out a loan equal to its value. This is referred to as a “corporate IRP with shareholder borrowing.” It’s important to note there is no best way to structure a corporate IRP. Each model has its benefits and each has its drawbacks you need to consider, and you should consult with your tax adviser to determine which may be right for you. Assets such as vacation properties result in taxation upon death, so to offset these costs a person can buy a life insurance policy and deposit the maximum so these tax-free funds are available to pay the tax bill. Let’s run through an example to illustrate a corporate IRP with shareholder borrowing. “Dr. David Jackson” is a 50-year-old divorced father of three children who is a nonsmoker of average health. He incorporated his practice in 2006 and is annually maximizing his RRSP or an individual pension plan. Dr. Jackson has excess retained earnings in his corporation that he would like to use to supplement his retirement income. Meanwhile, realizing his vacation property and other assets will attract a fair amount of taxation when he dies, he would like to pool some money to cover these liabilities so no part of his estate will have to be sold to pay the tax bill.

www.oralhealthgroup.com

DPM Wint11 p36,37 Tenaschuk.indd 37

With the strategy, Dr. Jackson’s corporation acquires a $1-million universal life insurance policy on him and deposits the maximum legally allowable premium into the plan annually for 15 years. The actual annual cost for the coverage is $10,937, but over the period his corporation has put in more than that — over $1 million from corporate retained earnings — on a tax-free basis. Upon retiring, Dr. Jackson obtains a bank line of credit and puts up the policy as collateral. Assuming a 6% return on the insurance policy and an 8% borrowing rate on the loan — and that he will live to 82 — Dr. Jackson can draw $109,421 per year from his credit line, tax-free, to supplement his other sources of income. Assuming he dies at 82, the outstanding loan balance would be $3,870,247. The balance would then be paid using the insurance policy’s total benefit of $6,160,336 with the remainder going to Dr. Jackson’s beneficiaries. DPM Adam Tenaschuk is vice-president, yourCFO Advisory Group, Inc., and yourCFO Wealth Management Inc. The company provide dentists with unique tax minimization and estate maximization strategies. www.yourCFOinc.com

Dental Practice Management Winter 2011

02/12/11 8:57 AM

ADVERTORIAL

Winter 2011

Dental Practice Management

DPM Wint11 p38-39 HealthSmart DPS AD.indd 38

02/12/11 9:45 AM

♦ ♦ ♦ ♦ ♦

DPM Wint11 p38-39 HealthSmart DPS AD.indd 39

02/12/11 9:45 AM

Finance

Continued from page 33

s mentioned, routine dentistry does not qualify but if A you feel you have developed a technique or protocol involving technology used in your practice that has yet to be widely implemented, it may be worth having a brief consultation with an SR&ED consulting firm who has previous experience in submitting successful claims for the dental/healthcare profession. • Are there any benefits other than financial to applying for SR&ED funding? The value added benefit of preparing an SR&ED claim is that in many cases it provides by default the core material for scientific abstracts for submission to dental industry meetings as well as materials for lecturing. Similarly, publishing clinical findings and creative treatment techniques can further establish you as a leader in the profession.

Conclusion

The SRED program is a great opportunity for dentists who qualify to be compensated for their hard work in advancing the profession. You may already be eligible for annual financial support for innovative use of a wide range of medical devices, materials and surgical procedures but it is best to consult with a SR&ED consultant with experience in healthcare submissions. Secondly, material derived from your SR&ED submission can help establish yourself as a key opinion leader in the chosen field of your expertise and further set you apart from the majority of your peers. DPM David Rajczak, B.Comm., MBA, is founder of DJR Dental Consulting, a practice management and technology focused company that provides product and service savings to the dental profession. Contact: drajczak@aol.com 905-577-5252 www.djrconsulting.ca

Dental Marketplace Contact: Karen Shaw • tel: 416-510-6770 • fax: 416-510-5140 • e-mail: kshaw@oralhealthgroup.com Toll free: CDA 1-800-268-7742 ext 6770 • Toll free: USA 1-800-387-0273 ext. 6770

93626

JULY 09

Professional Services

97120

FEB 2011

ONTER CONSTRUCTION • Specialized in dental office design & construction. • In-house architect and interior designer. • We are qualified code consultants to review all drawings and make your building permit application easy. • Own millwork facilities for best quality of custom built cabinets and time control of your project.

Tel: (905) 793-2344

96409

APR 07

98114

Alglobe Graham Tuck H.B.A., C.A. Broker 905-472-6000

J.E.S. DESIGN INC.

1-888 777-8825

PH. 905 726 4309 www.jesdesignservices.com

94110

NOV 08

DESIGN SERVICES LEGAL SERVICES FOR DENTISTS u Workplace strategies

Re: Buying or Selling a Dental Practice, u Facility planning Associate Agreements, Leases, Complaint u New technology and Discipline matters before the RCDS. integration Dr. Rollin M. Matsui, Lawyer and Dentist u Interior design E-mail: drmatsui@aol.com u Construction Richmond Hill (905) 709-9272 Fax (905) 881-8856 drawings 031233 FEB 2011u Project co-ordination JOHN McMILLAN — Barrister & Solicitor Serving Dental Professionals Professional Corporations • Practice Purchases and Sales

40Professional Winter Agreements 2011 Dental Practice Management Contracts • Commercial

• • • • • •

www.onterconstruction.com

FEB 2011 Construction Company

20 years construction experience Dental office construction and design + cabinet making. Provide turn key operation to dental office. Reliable construction timing, Good following up service after construction. Call: Stanley New dental location and lease negotiation. Tel: (416) 321-3313 Save time, save money. www.alglobe.com Construction Company

Alglobe

20 years construction experience • Dental office construction and design + cabinet making. 070439 APR 08office. • Provide turn key operation to dental • • • •

Reliable construction timing, Good following up service after construction. New dental location and lease negotiation. Save time, save money.

080702

Call: Stanley Tel: (416) 321-3313 www.alglobe.com

JUNE 09

www.oralhealthgroup.com

Commercial Leasing • Regulatory Matters 8 King Street East 416 364 4771 Suite 1807, Toronto johnmcmillan@bellnet.ca McMILLAN LAW PROFESSIONAL CORPORATION

DPM Wint11 p32,33,40-45 Rajczak.indd 40

02/12/11 8:51 AM

Dental Marketplace Professional Services

Lending to the Canadian Healthcare Professional

• Practice Acquisition Financing • Lease Financing • Debt Restructuring • Mortgages and more... B.C. • Paul McFadyen Prairies • Doug Mallett Ontario • Chris Lowry • Steve Wasylyszyn • Colin Ross Maritimes • Susan Redmond

For more information, please contact a local Desante representative.

1.866.276.7642 www.desante.ca Practices & Offices ST. CATHARINES, ON General Practice for sale. Gross $400K plus, asking $199K. Transition term flexible. 3 ops, 3 x-rays plus pan including dental laboratory. 2 Hygiene days. normanju@yahoo.ca 905-687-3138

MARKHAM, ON Excellent location ready to transfer lease. For a dental office in Markham on Burloak. In Shopper’s Drug Mart Plaza. Ready to build out. Tel: 416-939-5385

HAMILTON, ON

Dental office for sale or lease — NO CHARTS. Used as an orthodontist office. Fully plumbed, wired, partitioned etc on a busy main street in Hamilton. Low cost startup or satellite office. Phone 905-692-5245 or e-mail: ult.ext@sympatico.ca

LESS OFFICE RESPONSIBILITY — EXCEPTIONAL OPPORTUNITY We are a progressive office in mid-town Toronto that is able to accommodate your existing practice 2-4 days per week. All aspects of practice management looked after. This is an ideal opportunity for someone facing lease termination due to sale and demolition, or simply wants to practice without additional stress. Our practice offers comprehensive care with a strong preventive model and on-site periodontist. Dreaming of an easier 9-5? Consider joining our high profile practice that is quality centered. Serious Inquiries Only: info@aestheticsindentistry.com

www.oralhealthgroup.com

DPM Wint11 p32,33,40-45 Rajczak.indd 41

DOWNTOWN TORONTO

Family practice. 3 ops fully equiped. 500+ active patients. Excellent location and opportunity. Owner is relocating, priced to sell. Contact (416) 278-8955.

Careers

Desante - 1/4 pg - 3 3/8" x 4 7

TORONTO, ON LOCUM/ASSOCIATE Locum dentist needed for a minimum of 9 months for a busy upscale downtown practice with possibility of transition to associateship. Yzdowntowndds@gmail.com. Tel: 416-710-3258

GTA, ON

Still referring out oral surgery?!? Wisdom teeth/implants/IV sedation perfomed in your office by an experienced mobile dentist. I have placed hundreds of implants and am a Fellow of the American Dental Implant Association. Contact Dr. Poorsina at 647-998-6684 or Toronto.Implants@gmail.com

Dental Practice Management Winter 2011

02/12/11 8:52 AM

PRING 09

Dental Marketplace Careers

UBC FACULTY OF DENTISTRY GRADUATE PROGRAMS MSc AND PhD IN CRANIOFACIAL SCIENCE PROGRAMS These programs are research-oriented and do not include clinical training. The MSc degree normally requires two years full-time study and can also be taken part-time. The PhD degree requires a minimum of three years. Both offer research training in various oral and dental sciences. • Combined PhD or MSc in Craniofacial Science/Diploma in Endodontics • Combined PhD or MSc in Craniofacial Science/Diploma in Orthodontics • Combined PhD or MSc in Craniofacial Science/Diploma in Pediatric Dentistry • Combined PhD or MSc in Craniofacial Science/Diploma in Periodontics 080908 APRIL 10 • Combined PhD or MSc in Craniofacial Science/Diploma in Prosthodontics The above programs will offer a minimum three-year MSc degree or a minimum six-year PhD degree combined with a Diploma in their specialty. These programs will prepare the students for clinical practice and provide research experience. Applicants must hold a DMD or its equivalent.

IMPLANT SURGERY ACHING CENTER ERTA, WESTLOCK

Is looking for WWW.DENTISTRY.UBC.CA full-time/part-time dentists for: FOR MORE INFORMATION VISIT OR CONTACT: MRS. VICKI KOULOURIS, MANAGER, available in vkoulouris@dentistry.ubc.ca; one TEL: 604.822-4486/FAX: 604.822-3562 Practices are located in very busy retail locations. Modern, OR MS. JACKIE LEE, fodadms@interchange.ubc.ca/TEL: 604.822-8063 Dental Implant

OTTAWA AREA

ociate position is most successful Paperless Offices. If you are energetic, committed and POSTGRADUATE want to grow professionally, please contact rly Spring 2009. Our state-of-PROGRAMS ORAL MEDICINE AND ORAL PATHOLOGY RESIDENCY PROGRAM puterized facility with CT-scan Dr. Raja Sandhu, BDS, DMD This postgraduate residency training n Oral Medicine and Oral Pathology is offered in conjunction with CEO - SANDHU DENTAL GROUP minutes north of Edmonton in a University-affiliated teaching hospitals. It consists of a three or four-year hospital-based, stipended E-mail: rsandhu@sandhudental.ca residency one of three pathways: Oral Medicine, Oral Pathology, or both specialties combined. ching Community ideal forinfamiFax: 613.258.5276 www.sandhudental.ca GENERALto PRACTICE ome from across Canada this RESIDENCY PROGRAM NEW GRADUATES WELCOME In conjunction hospitals the Faculty offers positions in a oneFacility. Become a part of with ourthree University-affiliated teaching year dental residency program beginning July 1 or June 15 for pediatric residency. nd highly qualified young Dental FOR MORE INFORMATION ON POSTGRADUATE PROGRAMS VISIT WWW.DENTISTRY.UBC.CA e a very busy full-service general, OR CONTACT: MS.090336 DOROTHY STANFIELD, MANAGER, SPRING 09dstanf@interchange.ubc.ca tal practice with extremely high TEL: (604) 822-0345/FAX: (604) 822-4532 ASSOCIATE OPPORTUNITY IN THE a 50% split. Be mentored by the COMOX ISLAND, B.C. A sVALLEY s o c i a t eON s h iVANCOUVER ps whose practice is limited excluWe are looking for an associate dentist to join our team in a permanent, full-time position, 3-4 days per week. ntology. TORONTO, ON OSHAWA AREA, ON Our office has an established patient base of 3000+ Part-time: Orthodontist, Periodontist and ly by faxing CV or resume to: patients currently being serviced by just one dentist. We General Dentists are needed for a rapidly Dentist needed in Oshawa Implant Smile Center, have a brand new facility with family all new equipment, digital expanding practice in Toronto. area immediately. Please fax your resumes to x-rays and electronic charting. Our practice is system 349-2626 (Attn: Anita), or (416)-538-8422, to prebased, offering comprehensive care withoraemail strong E-mail: drmint@rogers.com il to drleigh@telus.net. davidkourosh@hotmail.com. ventive model. The Comox Valley is the recreation capital of B.C., ries: 1-888-877-0737 (toll free). ORILLIA, ON offering a mild climate and affordable living. CERTIFIED P/T PERIODONTIST ww.albertadentalimplants.com Part time associate required 1-2 days www.riverwaydental.com WANTED w.implantsmilecenter.com www.discovercomoxvalley.com BURLINGTON/OAKVILLE AREA per week for busy general family

ULY 09

, ALBERTA

ed for progressive, practice located in , Alberta. mail CV to @telus.net o 403-276-3664

INTER 09

E REQUIRED TORONTO

wanted for a Busy Family Please send CVPeriodontist to: riverwaydental@shaw.ca practice. Practice in the Burlington/Oakville area. Please forward resume to Please fax resume to 905-637-0868 dental_2010@live.ca or email: drmgc@rogers.com

090335

FEB 2011

FT/PT ASSOCIATES

FT/PT Associates required for very busy offices in Mississauga, Barrie and Scarborough. Please email: Dentaldreams@live.com. Please specify which location you are applying for.

NEWMARKET, ON ASSOCIATE OPPORTUNITY

Associate wanted for practice in Newmarket,

090325 JULY 09 required. ON. Minimum 3 years experience

Please send your resume to OTTAWA, ON resumes@dawsondental.ca Dentureor fax clinic seeking dentist to it to 1.877.482.4320.

COLLINGWOOD, ONTARIO

Full time Associate needed for well established Collingwood practice, located an hour outside the GTA. Gratifying high end dentistry, excellent patient base, a great team atmosphere. Treatment coordinator, and assistant well trained to assist with all facets of treatment presentation and case acceptance. Buy-in option available. Apply to: collingwooddentist@gmail.com

assume workload from current dentist transitioning out of practice. Clinic has been2011 in business for overManagement 42 Winter Dental Practice 25 years in the Ottawa area. Great opportunity to start taking patients right away. New graduates welcome. Call 613-749-4055 or e-mail: samlima10@aol.com

-time associate ailable immediwell established, practice. Unique a self-motivated, who performs all DPM Wint11 p32,33,40-45 Rajczak.indd stry. Conveniently

PERIODONTIST AVAILABLE — TORONTO

Certified periodontist, UWO graduate, available for periodontics and implantology in a general practice or specialty setting. Email torontoperio@gmail.com or call Dr. Gebrael at 416-617-0520 for complete resume.

Associateships 20 MINUTES FROM AIRDRIE, CALGARY, AB Experienced Associate (5-10+) years required for highly productive General Dentist practice. Ideal Candidate to produce minimum of $120,000/ per month. The clinic has a strong patient base and offers plenty of vacation / off time and has 3 full time and 1 part time dentists already working. Please email in confidence to: dentalbox5@gmail.com

RICHMOND HILL, ON

Beautiful modern Richmond Hill dental office seeks an associate with own patient base to cost share. Office is located in busy plaza with large grocery anchor. This opportunity would also be excellent for a new grad wanting to start their own practice. Future buy-out opportunity for the right candidate. Please contact: costshare@rogers.com

ORANGEVILLE,ON

JUST NORTH OF BRAMPTON/GTA Full Time or Part Time associate (includes Saturdays) required for very busy, well established, modern family dental practice. At least 2 years experience is a bonus. Very large patient base. We are looking for friendly, intelligent, committed, energetic, honest individuals with good communication skills in English, who are willing to work hard and provide dental excellent care in all aspects of dentistry. Please email: Orangevilledental@hotmail.ca

FRASER VALLEY, BC

Fraser Valley Pediatric Associate wanted – 40 minute drive to Vancouver. Excellent work enviornment with above average income. Large, modern family practice. We need an experienced, skilled practitioner with a long term vision for 1-2 times a month. Contact: fvdentaljobs@gmail.com www.oralhealthgroup.com

02/12/11 8:53 AM

Dental Marketplace TORONTO, ON

Pediatric Dentist required for busy North York clinic. Fax 416-241-4816 or email: driangrayson@sympatico.ca

KITCHENER,ON.

Associate needed for a busy and well established family practice. Looking for friendly, people oriented, proficient and quality minded individual. Part-time with possiblity of full-time. Candidate must be committed to providing exceptional and gentle care. Email: highland.dental@rogers.com Fax: 1-866-874-1329.

DOVE DENTAL CENTRES Full-time associate required for one of their dental centres in London ON. Any inquiries, please e-mail to: dovedental@ody.ca

NORTHERN DENTAL CENTRES Opportunity available for P/T and F/T associates in the Kawartha, Haliburton & Minden Areas. Our offices offer a solid patient base, enthusiastic and efficient staff as well as above average remuneration. For additional info please e-mail to: hrdept7@hotmail.ca

CALGARY, ALBERTA

Pediatric Dentists 3-4 days/ month in multiple GP practice locations S.E Calgary. Paid daily 50% production. No receiveables. No overhead! Limitless earning potential. Let’s help kids in dental pain. Please email cdc.smile@gmail.com

GRANDE PRAIRIE, ALBERTA A full time associate needed for our busy, well established family practice. Our practice offers all aspects of family dentistry including I-V sedation, oral sedation and implants. We will be moving into a brand new office soon in a high traffic area. If you are trustworthy, friendly and committed to excellence please contact Christa at 780-539-6883 or email resume to drroy04@telus.net

KITCHENER / WATERLOO, ON P/T quickly leading to F/T associate(s) needed for busy, established dental group in the K-W area. Long standing staff, great working conditions and the ability to practice all modalities of dentistry. Reply to: jawman_24@yahoo.com.

WILLIAMS LAKE, BRITISH COLUMBIA FULL TIME ASSOCIATE

Full Time Associate dentist position available in our modern large family dental practice with a 35 year proven track record. This is a great opportunity for a new graduate to gain excellent clinical experience and earn a SIX figure income while enjoying this outdoor recreation hotspot. Mountain biking, hiking, fishing, skiing, golf and kayaking all at our doorstep. Position is available July 2012. Call Perry Collect 250-398-7161 (daytime); 250-398-9085 (evening); 250-398-8633 (fax) or vitoratos@shaw.ca or visit www.cariboodentalclinic.com

FULL TIME ASSOCIATE TRENTON, ON

We are in search of a full time associate dentist to care for our 4000 + existing patients as well as our 70+ new patients monthly. We offer a well established, educated team including treatment coordinators and restorative hygienist at your disposal. Candidate must be skilled in most aspects of family dentistry. Great potential for 30 K per month and 50+K depending on dentist experience, confidence, communication skills and patient rapport. Office hours are Monday thru Friday 8 a.m. to 4 p.m. Email resume to trishc_9@hotmail.com www.oralhealthgroup.com

DPM Wint11 p32,33,40-45 Rajczak.indd 43

THOMPSON, MB

Westwood dental clinic in Thompson, MB team looking for enthusiastic dentist full time or part time. Accommodations are available. E-mail: westwooddental@hotmail.com tel 204 677 4526

TORONTO, ON

Down Town location is looking for Male Dentist with experience for Fridays 10am-6pm and Saturdays 9am-3pm. Please e-mail CV to info@bcddental.com

OTTAWA, ONTARIO

Do you want to be an Associate with the opportunity of becoming a partner? If so, we are a busy, progressive practice looking for a people oriented dentist seeking to associate with the opportunity of becoming a partner. Please fax resume to 613-523-5318. LLOYDMINSTER, AB Full-time, quality minded, detail and patientoriented Associate required for busy practice. State-of-the-art – digital, offering implants and ortho. Well established, growing practice. Paid on PRODUCTION! New grads welcome. Please email: azhrdental@gmail.com.

THUNDER BAY, ONTARIO

Seeking highly motivated and enthusiastic individual to welcome into our busy newly renovated practice as a full time associate. Our office is equipped with all new equipment including digital x-rays and computerized charting. Our priority is to provide the highest quality of care in a professional and caring environment. Our practice provides all aspects of dental care including GA and sedation dentistry. Our practice offers an exceptional opportunity for experienced Doctors or recent graduates as we boast a large patient base, excellent income potential, full time hours and no weekend office hours required. (200K easily achievable). Future partnership or ownership options available. Thunder Bay is Ontario’s best kept secret for having all the amenities of a larger city yet with all aspects of outdoor sports and activities right in your backyard. If you feel you would like to join our highly skilled team please contact: Dr. Doug Mason drmason@shaw.ca 807-683-5222 or fax 807-683-6812

Dental Practice Management Winter 2011

02/12/11 8:54 AM

Dental Marketplace FULL-TIME ASSOCIATE DARTMOUTH, NOVA SCOTIA Full-Time Associate required to join our wellestablished family practice. We offer experienced, friendly staff and an excellent location. Please contact Donna Fredericks at: hillsidedental@eastlink.ca or call (902)434-4701.

EDMONTON, AB

Full time dental associate sought for state of the art dental practice. Features great staff and patients, paperless, digital imaging, 3D tomography. Located in the heart of downtown Edmonton. Interested candidates please email resume in confidence to omar@infinitydental.ca

OSHAWA, ON ASSOCIATE OPPORTUNITY

Associate wanted for practice in Oshawa, ON. Minimum 3 years experience required. Please send your resume to resumes@dawsondental.ca or fax it to 1.877.482.4320.

FRASER VALLEY, BC

Fraser Valley Associate wanted – 40 minute drive to Vancouver. Excellent work enviornment with above average income. Large, modern family practice. We need an experienced, skilled practitioner with a long term vision and excellent communication skills. IV sedation experience an asset. Contact: fvdentaljobs@gmail.com

NORTH YORK, ON Associate needed for our practice in North York. Great personality, people skills+Min. 3 years exp. Ability to handle emerg, endo,. P/T to start, Saturday a must. Join our team to work, learn and grow in a great environment. E-mail your resume to: implantnuteeth@live.com

ASSOCIATES FOR HAMILTON & WATERLOO, ON

Associates required immediately, for TWO VERY busy and modern practices with VERY strong new patient flow. E-mail: associatedentist@ymail.com Fax CV: 888.880.4024

FULL TIME DENTIST REQUIRED!!! Come and enjoy the beauty of the North!!! Pine Dental Clinic is looking for a full time dentist. Very busy 6 operatory practice. Situated in the great town of Whitehorse, Yukon with a population of 25,000. It’s an outdoor enthusiast’s dream come true. Biking, kayaking, hiking, running … the list goes on and on. If you enjoy the great outdoors this is the job for you!!! Don’t let this job pass you by. Flexible hours and great staff make this the ideal office. Don’t let this job pass you by. Please fax resume to 867-668-5121 or call 867-333-0273 NOW!!! E-mail: pinedental@northwestel.net

TWEED-BELLEVILLE, ON Dental Homecare, a Mobile Dental Service in Central Ontario, has an opportunity for a certified Dentist to work in the Tweed – Belleville area three to five days per week. This is an excellent opportunity for a new or retired Dentist. Applicants should forward correspondence and professional CV to Steve Daynes via steve@dentalhomecare.ca; cellular number: 705-760-1173

GENERAL DENTIST — CALGARY, AB www.broadwaydental.ca

BROADWAY DENTAL ASSOCIATES • Experience the Medicine Hat advantage. • Protect your career from gridlock. • You are interested in predictable community living. • How do you value family time? • Lowest tax and utility rates in the province. • Children walk to nearby schools. • Highest grossing private practice in Southeastern Alberta. • Enjoy all the technological advances in today’s dentistry. • Achieving excellence with our experienced team is assured. • You are interested in above average compensation. • Check out our website, contact Dr. Greg Bradley. • Home of the Medicine Hat Tigers, the team has won two Memorial Cups, five WHL Championships and seven Division Titles. 101 - 7 Strachan Bay S.E. • Medicine Hat, Alberta • T1B 4Y2 Ph: (403) 548-7000 Fax (403) 548-7111 Toll Free 1-888-607-6453 www.broadwaydental.ca

Winter 2011 Dental Practice Management

DPM Wint11 p32,33,40-45 Rajczak.indd 44

Are you looking for a New Direction? One which allows you to be passionate and committed, build relationships and create joy, support you in growth and development. If so our Practice, located in Calgary, Alberta, is defined by these qualities. We are looking for a candidate with a high level of energy and commitment which allows our practice to continue treating our patients with the high level of care they are accustomed to and deserve. We require a strong clinical dentist with proven ability to produce and the ambition to succeed within a growth focused environment. These candidates will have buy-in opportunities available to them. Applicants with a desire to continue education and personal development will be considered. Successful candidate will have the opportunity to create and nurture personal relationships with our patients while providing extraordinary care. A clinically strong, high energy, self starter with defined professional and personal goals will fit the culture already adopted within our practice. To apply for this exceptional opportunity please apply directly with resume and cover letter which outlines why you believe our culture is a fit for you to lavonne.keal@sierracentre.com www.oralhealthgroup.com

02/12/11 8:54 AM

Dental Marketplace EDMONTON, AB ASSOCIATE WANTED

Caring, skilled associate needed in progressive, Sedation/General Practice, with future partnership opportunity. Daytime practice hrs. with flexible options for associate. New graduates and experienced dentists with strong clinical and communication skills may email: sleep@magathan.com fax 780-482-4889.

RED DEER, AB F/T Associate required to provide excellent patient care in a general practice with a well established patient base. We are looking for a motivated person with a strong work ethic to join our team. This is an excellent opportunity to work in a relaxed, patient-focused environment. Email resume in confidence to dentalsdg@gmail.com ASSOCIATE REQUIRED WOODBRIDGE, ON

PT associate required leading to FT leading to purchase. Very busy growing family practice. Owner is focusing on specialty areas. Send CV to: vellorewoodsdentistry@bellnet.ca.

OTTAWA, ONTARIO

We are searching for an associate to join our team in an office that practices a broad spectrum of dentistry with a particular focus on crown and bridge work. Our growing practice needs a qualified associate that would help care for our existing patients as well as the fifty new patients that join our “family” each month. Please email your resume to ottawadentalcareers@gmail.com

MEDICINE HAT, AB

Full time associate position available for a new or recent graduate. Seeking a friendly, compassionate individual with great communication skills. Busy and well established family practice located in a booming community. The successful candidate can look forward to a booked, stable schedule and will receive above average compensation (42%). Please email CV to gentledent@shaw.ca attention Kevin, Office Manager.

SCARBOROUGH, ON

Full-time associate needed for Scarborough, lots of growth potential. Send resumes to thesmileclinics@gmail.com www.oralhealthgroup.com

DPM Wint11 p32,33,40-45 Rajczak.indd 45

BROCKVILLE, ON ASSOCIATE WANTED

Busy, growing family practice providing all aspects of general dentistry in Brockville, ON. Great hours, great compensation options, no evenings, no weekends. Email resume to: drkyly@gmail.com

CAMBRIDGE, ON Looking for a full time associate for a busy practice. Fax resumes to 519-654-9405. ASSOCIATE POSITION IN CALGARY, AB

Full-time associate position available in a well-established, dynamic family practice that has just recently been renovated. This is an opportunity to be the primary provider in a 3 dentist, 3 hygienist practice, and to work with a wonderful, experienced and long-standing team while providing all aspects of dental care. Please email resume in confidence to dental_team@yahoo.ca

OAKVILLE, ON

Experienced dentist required for thriving well-established Oakville Family Practice. Full-time including evenings and Saturday. Email resume to: dentalhiring@hotmail.ca

OSHAWA, ON ASSOCIATE NEEDED

Part time, leading to full time associate needed for our modern 10 operatory practice. We are looking for a long term, caring person to work with two other GPs, a periodontist and denture therapist. Possibility of buy in for the right person. Please fax resume to 905-725-1164 or email to comfortcare@oshawadentist.com

EDMONTON, AB

We require an associate with lots of compassion, goal oriented, and a self starter, who will give our patients quality care dentistry. We offer you a wonderful energetic team to support you. Remuneration is rewarding, as we have a busy practice with a lot of new patients. Weekend and Evenings will be required. We welome New Grads to apply for this exciting position. Please Fax CV to ATTN: Business Manager at (780) 444-3139 or email to wemdental@shaw.ca

ASSOCIATE REQUIRED VAUGHAN, ON Associate for growing practice in Vaughan. Great personality, people skills+Min. 3 years exp. Ability to handle emerg, endo, exo. P/T to start, Saturday a must. Join our team to work, learn and grow in a great environment. E-mail your resume to: drzoom2@gmail.com

MEDICINE HAT, ALBERTA Well-established, busy Family Dental Practice requires a full-time Associate. We have a friendly team providing comprehensive and progressive treatment to a very large patient base. CE Subsidized. New grads are welcome to apply. Please submit resumes by email to medhatdental@gmail.com

WHITEHORSE, YUKON FULL-TIME ASSOCIATE REQUIRED Established and efficiently run downtown clinic. Great opportunity for highly motivated and enthusiastic individual. Being the only dentist, candidate must be committed to provide all aspects of general dentistry independently. Position open until filled. Remuneration @ 45% on collections. E-mail: Whitehorsedental@gmail.com Fax: (867) 633-5698 Administration, PO Box-255, 108 Elliot Street, Whitehorse, Yukon. Y1A 6C4.

Equipment FOR SALE • Intra-oral camera system (HD Doc port) – 3 yrs old • Belmont PAN (good working condition) – 20 yrs old • 2 Belmont Chairman Traversing chairs (newly reupholstered) – 15 yrs old • Tuttnauer Sterilizer (fully functional) – 12 yrs old Please e-mail: tntdds1@hotmail.com

FOR SALE 7-Siemens E-1 chairs, with side delivery, cuspidor, suction and lights mounted on units. 20 years old. Contact: info@doctorjoe.ca

Advertiser’s Index ABELSoft Inc . . . . . . . . . . . . 22-23, 24-25 Bell Canada . . . . . . . . . . . . . . . . . . . . . 7 BiteBank Websites . . . . . . . . . . . . 34-35 Crest Oral-B, P&G, . . . . . . . . . . . . . . . IFC Discus Dental . . . . . . . . . . . 10-11, 16-17 EXAN Software . . . . . . . . . . . . . . . 30-31 Hands on Training . . . . . . . . . . . . . . . 28 HealthSmart Financial Services . . . 38-39 Maxim Software . . . . . . . . . . . . . . 46-47 Patterson Dental . . . . . . . . . . 12-13, OBC Sirona . . . . . . . . . . . . . . . . . . . . . 14-15

Dental Practice Management Winter 2011

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ADVERTORIAL

Maxident 6

Complete Electronic Office Software: Intelligently Different! Maxident has been in dental software for 30+ years. Back then, computerization with Maxident started at the reception desk. Huge efficiencies and earnings were gained. Nowadays, dentists can’t do without dental software! Today computerizing operatories and charts with Maxident will expand on those efficiencies. Huge additional income can be earned! This genre of dental software is moving into an intelligent digital or paperless environment. Most dentists have trepidations because “going paperless” seems like a very big change. Surprisingly, it’s not! Your dental team wants improved ways to do their work. Maxident6’s innovative software makes it easy! MaxiDent6 Complete Electronic Office is high-end (but not expensive), sophisticated software that just makes sense. It’s fully loaded and easy to use! You can easily go paperless and finally replace radiographic film and paper charts. The process is straight forward, simple and completely streamlined. Managing your practice will have a whole new meaning and be easier than before! One component of the Maxident 6 Complete Electronic Office Package includes MaxiChart™ Dental Charting Software. Here is a glimpse of how MaxiChart is intelligent and different: •B uilt for touch screens and tablets! MaxiChart software has a slick, easy to use, smart interface. Impress and educate patients! •A rtificial Intelligence (AI) learns the dentistry done in your office and ensures proper procedure codes and prices are associated with treatment. You no longer need to memorize codes and fees! •S mart, hands-free perio charting is included and allows the hygienist to record all treatment without an assistant. Cut costs! • MaxiChart is built to use the Dental RAT® foot pedal for optimal infection control or use our built-in voice

activated commands! It will repeat pocket depth entries using a human voice! • Can’t type? No worries! “Pick and click” your progress notes, or simply use our voice note dictation system and watch your notes type up before your eyes! This is truly amazing! •W ant to propose different treatment options for your patient? Chart unlimited options per tooth and store them for tracking until your patient or the insurer approves treatment! Print treatment plan options with financial breakdowns! Maxident 6 Complete Electronic Office gives you better treatment control and is far more intelligent than paper charts! You’ll see how easy Maxident makes generating more income! Ask for your free online demo to see it for yourself! Have a small practice and want to go paperless in stages? No problem! All add-ons seamlessly integrate with MaxiDent and our packages are completely scalable to your requirements. Call for more information!

Already computerized or paperless with another system?

We have electronically converted all kinds of different software, including different paperless office software. We can transition you from your existing software and electronically convert your data into Maxident! Ask for your free electronic test conversion!

The final step to shift from paper to paperless…

Our expert instructor will go to your office, train your entire staff and show you how to maximize efficiency and income. We have experts dedicated to train paperless offices! Call to learn more! Maxident is the only computerized paperless software system recommended by “The Digital Dentist”, Dr. Lone Lavine. Call to be added to the FREE webinar series for 2011 and 2012. Learn more and get CE points!

Contact us for your consultation and your free online demo! 1-800-663-7199 or emailus@maxidentsoftware.com Visit www.maxidentsoftware.com

Winter 2011

Dental Practice Management

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DO MORE DENTISTRY • BOOST YOUR INCOME RENEW YOUR PRACTICE AND YOUR EXCITEMENT!

WE TEACH YOU HOW TO MAXIMIZE PRODUCTION BY

GOING PAPERLESS! M A X I D E N T 6 - T H E # 1 P A P E R L E S S S O F T WA R E Recommended by the Digital Dentist, Dr. Lorne Lavine

will take your office & income to the next level! New intelligent features include: • Built in Artificial Intelligence • Touch Screen and Tablet PC friendly • Automated Appointment Reminders • Voice Recognition and Note Dictation

Got Software Already? It's time to trade up! We do excellent electronic data conversions from all systems including other paperless software! Ask for your free data test!

Call Today! Find out how Maxident can renew your excitement and your income!

1-800-663-7199 emailus@maxidentsoftware.com www.maxidentsoftware.com

Intelligently Different Intelligently Different

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