Canadian Technician May 2006

MAY 2006

Running Cool The new rules for finding AC leaks

ALSO:

Canadian Mail Sales Product Agreement #40063170. Return postage guaranteed. Newcom Business Media Inc., 451 Attwell Drive, Toronto, ON M9W 5C4

■ LinderTech North: event wrap-up ■ Pre-booking next month’s work ■ FAQ: Chemicals and additives

www.canadiantechnician.ca

MAY 2006

VOL. 11 NO. 4

Departments

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Editorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 From Our Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Out & About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Eye Spy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Product Central . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Crossword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Ad Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

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Columnists Trackside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .13

By Jamie Maudsley The Car Side . . . . . . . . . . . . . . . . . . . . . . . . . . .30

By Rick Cogbill

Features Management S.O.S. . . . . . . . . . . . . . . . .15 Are you pre-booking next season’s work? If not, you ought to try it. It’s a great way to even out the ebbs and flows of business.

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Air conditioning: Running Cool . . . . . .18 The new basics of leak detection. These days, it is more important than ever to handle air conditioning system work safely and responsibly.

Chemicals and Additives: FAQ . . . . . .22 The list of products is growing. Do you know what’s out there… and how to sell it to your customer?

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THEY CALL IT

RACING. Clive McDonald works for Shell’s global fuels research team.

He’s been actively involved in the development of racing fuels for Ferrari F1 for many years.

WE CALL IT RESEARCH.

Since 1950, Shell International and Ferrari have worked in tandem to design and test highperformance fuels that provide a head start on the competition.

They create high-performance fuel grades that have driven, and continue to drive, the Ferrari F1 team to greater heights.

Thanks to this relationship, Shell Canada is able to study how the fuels they develop react to the extreme conditions of the F1 racetrack.

www.shell.ca

Then we apply this knowledge to the development of quality fuels for Canadian motorists.

This work keeps Shell on track in our search to find the cleanest, most efficient fuels possible.

So while the Ferrari driver focuses on the finish line, Clive focuses on the fuel that helps get them there. Whether you call it racing or research, it’s a winning formula for us all.

Editorial VOLUME 11

NUMBER 4

PUBLISHER Mark Vreugdenhil mark@canadiantechnician.ca (416) 614-5819 EDITOR / ASSOCIATE PUBLISHER Allan Janssen ajanssen@canadiantechnician.ca (416) 614-5814 NATIONAL SALES MANAGER Dale Patenaude dale@canadiantechnician.ca (416) 614-5829 CIRCULATION MANAGER Lilianna Kantor lkantor@canadiantechnician.ca (416) 614-5815 DESIGN & PRODUCTION Tim Norton production@canadiantechnician.ca (416) 614-5810 CONTRIBUTORS Rick Cogbill, Larry Dickison, Will Enns, Jamie Maudsley, Kelly Bennett and Claire Newman PUBLISHED BY Newcom Business Media 451 Attwell Drive Toronto, Ontario M9W 5C4 Phone: (416) 614-0955 Fax: (416) 614-2781 www.canadiantechnician.ca PRESIDENT Jim Glionna Canadian Technician is published monthly except for January and July by Newcom Business Media, Inc., 451 Attwell Drive, Toronto, ON M9W 5C4. The magazine serves the Canadian automotive repair and service industry.

Subscriptions are free to those who meet the criteria. For others: single copy price: $5.35; one-year subscription in Canada: $36.38 ($34.00 plus $2.38 GST); one-year subscription in U.S.: US$40; one-year subscription in all other countries: US$65. Copyright 2006. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without prior written consent of the publisher. The advertiser agrees to protect the publisher against legal action based upon libelous or inaccurate statements, unauthorized use of photographs, or other material in connection with advertisements placed in Canadian Technician. The publisher reserves the right to refuse any advertising which in his opinion is misleading, scatological, or in poor taste. Postmaster: Send address changes to Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4. Printed in Canada. Second class mail: Postage paid at Toronto.

Canadian Publications Mail Sales Agreement #40063170. ISSN 1710-7644.

We acknowledge the financial support of the Government of Canada through the Publications Assistance Program toward our mailing costs. PAP Registration No.10833.

“Stranded” by Will Enns Phone (250) 404-0411 www.canadiantechnician.ca/covers

MAY 2006

Your customer… the expert!

Self-diagnosing is here to stay, thanks to the power of the Internet.

By Allan Janssen I enjoy a good run in the morning. The longer the better. It clears my head, helps me plan my work, and gives me a boost of energy that lasts the whole day long.

But for all the positives, there are some down-sides too. I don’t get to have breakfast with my family.

The weather can prove a challenge, both in winter and summer. And the threat of injury is real.

One evening not long ago I started feeling a dull, throbbing pain in my right knee. I slept uncomfortably all night, and by morning my knee was swollen and I could barely walk. Stairs were especially painful. Running was out of the question.

It confused me because the injury had arrived suddenly, with no fore-warning.

I’d had no falls or missteps that I could peg this to.

Rather than go to my family doctor, though, I took to the Internet to diagnose myself. There I found a condition that seemed to match mine perfectly. As I read on, I realized this was no small problem. Apparently many runners fall victim to this debilitating condition, and it ultimately forces them to abandon the sport. I started to get nervous. Could this be the end of my running career?

Was I one step away from having to use a walker?

At the urging of some of my running buddies, I sought the advice of a professional sports therapist. He smiled when I told him I already knew what I had. “I obviously wasted a lot of time in school,” he said wryly. “I should have just surfed a few web sites!” To humor him I allowed him to conduct his own investigation. I sat there patiently as he poked, prodded, articulated, and extended my limbs for 10 minutes.

His diagnosis was very different from mine. It was true I shared some of the symptoms of the painful debilitating condition I’d found on the Internet, but there were some significant differences. And, no, my running career was not over. It was simply stalled while I adjusted my stretching routine and weight-training.

The Internet had not made me an expert. My own dire predictions were about as realistic as a carnival psychic’s.

Are your customers like me? Do they consult the Internet about the mysterious noises and rattles their cars make, and then try to tell you what the problem is? Or do they have cheap code-readers and think they’re diagnostic gurus? Do they come into your shop telling you how to do your job?

It’s nice every now and then to politely put them in their place, as my sports therapist did to me. But don’t be too tough on them. It’s a sign of the times. The information age allows them to start to understand what’s going on with their vehicles.

They know that when it comes to car repair, ignorance is not bliss. It makes them vulnerable.

What they – and I – tend to forget is that a little knowledge can be a dangerous thing. It’s OK to educate yourself, as long as you don’t try to over-rule the experts. And on the subject of motive power technology, you’re the expert.

Be patient with your self-diagnosing customers. They mean well. They just have to remember on what side of the service counter they belong.

You can reach me toll free at 1-866-222-6787. Or e-mail me at ajanssen@canadiantechnician.ca.

CANADIAN TECHNICIAN 5

LARRY DICKISON

LETTERS

Lock-out situation is grave concern for independents RE: Post facts about Right to Repair, April 2006 I’m the owner of an automotive repair facility in British Columbia. We take pride in being a high-tech facility on the cutting edge of technology. We keep up-to-date with all scanner upgrades available to us.

What concerns me is the increasing need to get onboard computers to recognize new parts (throttle bodies and airbags, to name two) before a repair can be completed. Often this reprogramming can be done only at the OE dealer.

I had a customer who was recently forced to drive to a dealership two hours away, where he had to wait three hours for the needed reprogramming. He was treated poorly and said the quality of service was despicable. This customer now realizes he does not have the right to have his own vehicle repaired where he wants to.

Clearly independent shops cannot repair modern vehicles without access to the required tools and information. So where does the independent shop stand in the future? And what impact will this lock-out situation have on the retail sector when independent shops start closing their doors? How can the government allow this to happen?

Mike Dymus Silvhorn Automotive Pemberton, BC

Scott Smith, manager for government relations with the Automotive Industries Association of Canada, replies: “Many OEM web sites (approximately 60 per cent of them) are not available to Canadian automotive service providers even though they offer up-to-date repair information to the independent aftermarket in the U.S. AIA believes in consumer choice and has been working on the access-to-information issue for some time now. Although we’re making progress, there’s still much work to be done. In the past year, AIA has hosted numerous intra-industry congresses, and awareness/consensus-building gatherings, including events on Parliament Hill and at provincial legislatures. You can track some of the things we’re doing under the Government Relations section of our web site (www.aiacanada.com).

Also on our web site, you’ll find a survey intended for technicians like you who have experienced difficulties in accessing information. Please feel free to fill it out on-line and it will be automatically e-mailed to me when you press ‘submit.’

AIA fully agrees with the gravity of the lock-out situation and is committed to working with the rest of the industry toward a resolution to the problem.”

Newcomers to the trade need to be treated fairly RE: Finding tomorrow’s techs, February 2006 Great article on Brad Saumure, the 17year-old apprentice from Barrie. It’s nice to see young kids getting the chance to become successful mechanics. Keep on wrenchin’ Brad!

But now let’s talk about the ones who

RIDES

Reader

Ron H. Rose, a technician at Jon’s Garage in Avondale, NF sent in this shot of his 1972 Monte Carlo.You can see more “Reader Rides” on our web site at www.canadiantechnician.ca. And if you have a photo of your hot ride, feel free to send it in.We’ll put it up!

6 CANADIAN TECHNICIAN

MAY 2006

are not as fortunate. The ones who are working their guts out, doing all the same kind of jobs that licensed techs do, but not getting properly paid for their efforts.

I once worked for a dealership where 20 guys worked two shifts. Six were licensed (two of whom were foremen who had traded their wrench for a pen).

The other 14 guys were very capable of doing the same work as the licensed guys and a couple were even better. And while they could do safety inspections and repairs on their own, they made only $11 an hour, straight time, compared to the $19 an hour the licensed guys made. Six were signed up as apprentices but the rest were given false hopes.

I think a lot of young people are being strung along. They get disillusioned when they experience the poor starting wages, the high cost of trade school, the neverending tool purchases, and the way some employers might take advantage of them.

We need young people to enter the trade and we need to be fair to them to make them stay. We need to stress the good side of the story – that those who succeed in this business might someday be their own bosses and have the satisfaction of repairing things that not a lot of people can fix. It’s the greatest feeling in the world.

R.W. Thompson Class A Mechanic Belleville, ON

Air conditioning work is best left to the specialists RE: Keeping Your Cool, March 2006 As the owner and operator of a large auto air conditioning shop, I was pleased to see the article by Rick Cogbill. I believe that shops that do not specialize in AC should not do it. The work is increasingly complex, and requires specialty tools and procedures. The risk of refrigerant contamination, environmental damage, and injury is great. Best to leave this work to people who do it day-in and day-out. Good points about the dangers of hydrocarbons too.

Thanks again.

Steve Pearce Airwolfe Auto Air Conditioning Kelowna, BC

Love to hear personal stories in the magazine Re: “Living the Life,” December 2005 I read your magazine religiously and MAY 2006

browse the web forum (www.canadiantechnician.ca/forum) on almost a daily basis. I would love to see a regular feature in the magazine that gives a snap-shot look at an individual technician, much like the article on Steve Penrose. I think readers would love to know why others got into this trade, how they achieved their level of competence, and how they view the future of the industry. It might give some apprentices and newer techs some incentive to stay in the trade.

Gil Verwey, technician Armour Tire & Auto Service Burlington, ON I think that’s a great idea. I would welcome suggestions from readers on who might make a good subject for these mini-profiles. Obviously, we’re looking for someone with a positive outlook on the trade, with lots of experience, some interesting stories to tell, and some unique insights into the industry. Know anyone who fits the bill?

—Allan

March cover painting was a work of art I have always been a fan of your magazine’s painted covers by artist Will Enns, but I found the March 2006 cover to be particularly outstanding.

His paintings usually have a Norman Rockwell/Saturday Evening Post feel to them (and that’s not a complaint – I’m very fond of Rockwell) but in the cover in question, Mr. Enns has forged into new territory. The muted colors and the subtle use of lighting in this moody, impressionistic piece elevates it from magazine illustration to a true work of art. Please pass on my congratulations to Mr. Enns.

Jonathan Locke Bowmanville, ON

Picture was an example of poor workmanship RE: Stop! Qualified Personnel Only, February 2006 The picture that accompanied your story on new brake developments is burned

into my retinas. It shows a 1988-98 GM K-series truck on a hoist with the unitized front hub assembly in two pieces with a brand new rotor on it. Every manual on those bearings says not to disassemble, lubricate, or strike with a hammer. I take the time to remove the bolts, take the bearing assembly – in one piece – from the hub, change the rotor, and then carefully reassemble. No certified tech would try to convince me that the exposed wheel bearing section on the wheel flange with the new rotor wasn’t exposed to a bearings worst enemy: dirt.

The biggest hint is the air hammer on hoist! Sorry for the rant but I kinda lost it when I saw that pic.

Name withheld Clearly I goofed by using that picture.

It’s a scene I captured at what I believe to be a reputable shop. I don’t know if that was a training exercise for an apprentice, or if the tech was repairing a botched job done somewhere else, or if, as you suggest, this truly was an example of poor workmanship. You’re right, however that the picture was a bad choice for the article.

—Allan

How to reach us We welcome your feedback on what you see in Canadian Technician – or anything else you feel strongly about. Drop us a line at Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4. Or send an e-mail to ajanssen@canadiantechnician.ca.

Our fax number is 416/614-2781. We reserve the right to edit your letters for length and clarity.

CANADIAN TECHNICIAN 7

From Our Forum Recent postings on www.canadiantechnician.ca/forum

A nose for the job Not every customer is a joy to work for. Our forum members compare a few of their pet peeves.

Why is it that people wouldn’t dream of going to a doctor without bathing, or to a dentist without brushing their teeth, but have no problem at all dropping their car off for service when it is filthy inside and out?

Posted by: MrPink / 03-26-06 I hear you! Once in a while I think I’ve jumped into a Tim Horton’s or McDonald’s dumpster by mistake!

Posted by: Mech1Warrior1 / 03-26-06 Once I had a blazer in for a safety check. The last owner was a trapper and he’d had dead fish and meat in the back for a long time. Even with all the windows open I couldn’t get in it without gagging. Not long ago I had another one. Something died in that car too! Some cars have so much junk in them you can hardly fit in the seat. What is wrong with people?

Posted by: Mag / 03-26-06 My biggest pet peeve is appointments. Some guy calls and ask if we do brakes. “Yes we do, sir.

Can I—” Click. Ten minutes later the guy shows up. “I’m here for the brake job.”

Who would call a hospital and say “Hey, do you guys do surgery?” and then 10 minutes later walk in “I just called; I’m here for my surgery” No other business works this way.

Posted by: Andrew / 03-26-06 Yeah, or they park in front of the bay door the night before, don’t leave keys or a note, then call at 9 to tell you they’ll drop of the keys shortly.

Don’t get me started!

Posted by: carfixr / 03-27-06

8 CANADIAN TECHNICIAN

I hate when you book someone in for eight to 10 hours of work and when you phone to remind them the day before, they say, “Oh I was going to phone you tomorrow; I can’t make it in. I’ll phone and book an appointment later.” Meanwhile you’ve been turning down work for that day. Grrrrrrrr!

Posted by: msog / 03-27-06 Last week I had an out-ofprovince and we booked four hours for it. The dude phones about five minutes before he’s supposed to be there and says he can’t make it. So I sit on my hands for most of the morning.

Posted by: PopeyeW / 03-28-06 I just finished parking a rather stinky Kia. I think there was some of last year’s Mcdonald’s in the back seat. And you couldn’t see through the windows because of the thick smoke sludge on the glass!

Posted by: trentski / 03-28-06 Had an old fellow with a ’97 or so Cavalier. Entire dash, radio, steering wheel, caked in and dripping with chewing tobacco, hardened chunks and juice. Car packed with garbage. Nice.

Posted by: Ford4Me / 03-28-06 Don’t get me started on dirty cars! I recently quit smoking (week five), and my sense of smell is heightened now. Man, some of these cars are gross! Snap-on should sell nose plugs!

Posted by: hawk / 03-28-06 I had a pick-up a while back with a coolant leak at the heater core. When I opened the glove box I found a mouse nest and recent drop-

pings. I refused to do the job and told him that unless he did some serious disinfecting I would not work on anything else on his truck either.

Posted by: PopeyeW / 03-28-06 Smart of you not to touch that mouse nest. About seven years ago a local shop owner contracted the Hanta virus (a.k.a. deermouse) and just about passed on. He had to shut down his business also.

Posted by: Trentski / 03-29-06 You’ve got to watch those old vehicles that have been parked for a while. A few years ago, we were bending a system on an old farm truck. As the assigned tech was about to button up the last clamp, a five foot snake (harmless) came down on his head to say hi! You should’ve seen the guy run!

Posted by: hawk / 03-29-06 My boss brought this 1974 Pontiac Parisienne into the shop. I thought it was interesting they way he was hanging his head out the driver’s window as he drove. Turns out the guy drove around with three dogs who treated his car like an outhouse. To top it all off, the slob was a cigar smoker; the entire car was an ashtray.

Posted by: RedEnsign / 03-30-06

Join the discussion!

Log on to www.canadiantechnician.ca /forum and see what everyone’s talking about.

If you’ve got an opinion to share,we’re looking forward to hearing it.

MAY 2006

The

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1-800-665-8665 Eastern Canada • 1-800-263-8665 Western Canada Snap-on® is a trademark of Snap-on Incorporated. © 2006 Snap-on Incorporated. All rights reserved.

Supplier News Randy Moore wins AIA Distinguished Service Award

Out

&About

World-class training Toronto shop brings Linder Technical Services to town for three-day conference.

Randy Moore, vice president of franchise operations for Mister Transmission, was awarded the Automotive Industries Association of Canada’s top volunteer honor, the Distinguished Service Award. Presented at AIA’s annual Aftermarket Conference for Executives, the award caps almost 15 years of volunteer work. Moore, who received a standing ovation from delegates to the conference, described the experience as “humbling.” Pictured is Moore (right) with AIA president Ray Datt.

KYB has new director of business development KYB America has named Mike Fiorito to the position of Director of Business Development. KYB Senior Vice President, Mike Howarth, said the move was especially necessary given the recent announcement by CARQUEST that KYB will become their full line shock and strut supplier.

Fiorito previously served as the VP Sales for Affinia’s Under Vehicle Group.

ACDelco calendar to feature technicians’ vehicles ACDelco is offering its TSS members the chance to share their pride and joy with the rest of Canada with the ACDelco Real Car Guys’ Rides Promotion. This spring promotion allows all TSS member technicians to enter their custom, classic or import vehicle into the promotion. Their entries will be judged and 12 winners selected.

The winners will have their vehicle showcased in the 2007 ACDelco Calendar. Contact the ACDelco Info-Line at 1-800-26-DELCO. Promotion runs until May 31, 2006.

New engines/transmission promo GM Goodwrench Engines and Transmissions are offering big incentives this spring. Independent service centres which buy and install a GM Goodwrench engine or transmission during before June 30, 2006 qualify to earn a GM American Express card with 100 reward dollars, valued at $100 Canadian. In related news, GM Goodwrench Engines and Transmissions have increased their warranty to a three-year/160,000 km transferable limited warranty—up from the previous 80,000 km.

Beck/Arnley enhances ordering web site Beck/Arnley’s ordering web site, www.beckorder.com, has been enhanced to provide web ordering capabilities for Canadian customers.

With a valid identification name and password, users can easily sign in and place orders in Canadian dollars, which are then shipped from Beck/Arnley’s Canadian warehouse. Canadian customers can also place orders after hours, just as their U.S. counterparts do.

10 CANADIAN TECHNICIAN

By Allan Janssen Technicians and shop owners from Kelowna to Halifax converged on Toronto last month for a unique training conference.

Dubbed “Lindertech North” for its association with the highly-regarded Linder Technical Services operation in Indianapolis, Indiana, the event was organized by John Cochrane, and held at his shop in the west end of Toronto.

It gave about 100 technicians the chance to “stay conJohn Thornton keeps the audience riveted during a nected” with training sessions five-and-a-half hour session on air-fuel sensors. that focused on air-fuel sensors, bus communications, transmission insights, and vehicle theft leading trainers such as John Thornton, deterrence systems.

Wayne Colonna, and Randy Dillman, were The feedback from attendees was unidense and challenging, with a good balance formly positive. of theory and practical examples from the “This is the kind of training you latest cars entering the aftermarket. need if you’re going to survive in this The curriculum, says Linder Technical business,” said Philip Wilkie, who Services founder Jim Linder, is drawn traveled from Nova Scotia to attend. from feedback from thousands of Linder “The funny thing is, people know they students each month. need it, and they’ll say they need it, “You can’t teach 1982 Buicks today, but so often when someone arranges and unfortunately I think that happens,” it, they don’t show up. The people here he said. “By the same token, you can’t are the ones who are serious about only teach 2007 Corvettes. The timing of getting trained.” the product has to be absolutely perfect.”

Todd Huggard of Kelowna Chrysler The conference was held in conjuncDodge in B.C. agrees. He heard about the tion with a mini-trade show featuring conference on iATN and made immediate diagnostic solutions from a number of plans to attend. “These are the best trainsponsoring companies, including ers in the world and this is a must-attend ACDelco, Vetronix, Mitchell1, Ultrafit event,” he said. “Hopefully something like Exhaust, and Carrus Technologies. this gains a foothold, word gets out, and John Cochrane told participants he is more techs see the value in it. You have to committed to continuing Lindertech stay current. There’s no question.”

North, and has already set the date for Fourth-year apprentice Cale Friess, next year. It will be held April 27-29, 2007 who works at Winn Automotive in at a venue to be announced.

Kelowna, says Lindertech North is invaluable experience for him. “It’s also a fun Linder on training time,” he said. “We’re treating it like a To listen to the full interview with Jim little vacation.”

Linder, log on to www.canadiantechniThe training sessions, led by industrycian.ca.

MAY 2006

Supplier News

OUT & ABOUT

Tenneco relaunches Walker web site

Brushes With Greatness Readers drop the names of their most famous customers.

Had any celebrities in the shop lately? That’s what we asked on a recent crossword page… and some puzzlers showed us their autograph books.

James Chambers of SilverStar Automotive in Edmonton, Alberta did some work for boxer Scotty “The Bulldog” Olson. “We now have a punching bag autographed by him in our shop,” he writes.

Fighters of a different kind include Stu and Owen Hart, who had their Cadillacs serviced at an OK Tire shop in Calgary. “Good bunch of people. Too bad about Owen [who died in the ring]. Real loss,” says one of the techs who worked on the vehicles.

Hockey players were also a common sighting.

Collette Mason, of Serbu Tire in Windsor, Ont., met former Toronto Maple Leaf John Ferguson when he came in for a wheel alignment.

Will Balsom, of Superior Auto in Deer Lake, NL, did some work for Darren Langdon of the New Jersey Devils. And Jamie O’Hanley, of Fair Isle Ford in Charlottetown, P.E.I., has met Bruce Gardiner (then of the Ottawa Senators), and Serge Savard (Montreal Canadiens) at his shop, as well as well-known NHL ref Don Koharski. Jamie’s list also includes skater Jennifer Robinson, and golfer Lori Kane.

Donald MacNeil, of Motorworks Automotive in Brantford, Ont., has another skater, Brian Orser, on his list, but he’s had more luck with film stars, having met Canadian director David Cronenberg, and actor Moe Kaufman. He met all of them while working at a Porsche dealership.

Wayne Smith of Smith’s Auto Tech in Manitoba reported a close encounter with wildlife artist Leslie Sinclair.

And politicians round out the list. Jonathan Denuke of Fundy Ford in Nova Scotia says he repaired the horn on the Nova Scotia governor general’s car. Didn’t get to meet him, though. And Dan Kempe of Carline Muffler in Lethbridge, Alberta, did some work on the disgraced politician Dar Heatherington’s vehicle.

Star-struck yet? Ron Jarvis, of The Mad Mechanic Ltd., in Nanaimo, B.C., puts it all into perspective.

“In our shop,” he writes, “every customer is a celebrity. And, yes, I get to meet each and every one of them.”

In August 2004, Ward Zintel of Perfection Paint & Body in Saskatoon, Sask. took these photos of a right tie rod during a vehicle inspection.“Yes, that is duct tape!” he writes. In the last photo you can see that the jam nut was frozen to the inner tie rod, so the duct tape was someone’s idea of a locking method.

“I had to replace both tie rods as they were seized solid,” says Ward.“I later got them apart on the bench by heating the outer tie rod to full orange heat!”

Have an interesting picture to share? Send the to Eye Spy, c/o Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4. Or e-mail your high-resolution image to the editor: ajanssen@canadiantechnician.ca MAY 2006

The new Walker exhaust web site at www.walkerexhaust.com, has been redesigned with new content and added functionality designed to help vehicle service professionals and consumers.

The new site features detailed technical information and product comparisons covering the complete line of Walker replacement exhaust systems, muffler and resonator assemblies, catalytic converters, pipes and hardware. The site also includes background on Tenneco’s DynoMax and Thrush lines of performance exhaust products and Walker branded systems and components for mediumand heavy-duty vehicles.

Fed-Mogul to give away restored ’66 Chevelle Malibu Federal-Mogul will offer automotive aftermarket professionals the chance to win a beautifully restored and updated 1966 Chevrolet Chevelle Malibu during the second annual Federal-Mogul TEC Training Excellence Sweepstakes. The sweepstakes is open to any automotive technician, machinist or parts professional who attends a 2006 TEC workshop in St. Louis, or an evening field seminar in the U.S. or Canada, or who enrolls via mail. Courses are taught by ASE Master Certified instructors and utilize the latest diagnostic tools and equipment.

Grant Brothers Sales wins Palmar award

Palmar awarded the Grant Brothers Sales team of Louis Mottet, Hugues Bouchard, Richard Drapeau, and Jean-Rene Galarneau a plaque for the 2005 Best Tool Supplier Representatives.

The team had the biggest sales increase in this department. Pictured, from left to right: Gerard Lontin, Director of Tool Purchases, Palmar, Hugues Bouchard, Pierre Lalane, Truck Parts Purchases Director.

SKF wins NAPA excellence award SKF has received the 2005 Service Excellence Award from NAPA Canada during a reception held in Montreal. The award recognized several achievements by SKF, including a 14.5 per cent increase in sales during 2005, outstanding marketing support, a strong product shipping record, excellent customer service and sales support, and SKF’s industry leadership position within the bearing and seal category. SKF has been a supplier to NAPA Canada since 1996.

CANADIAN TECHNICIAN 11

Trackside

Working vacation Ottawa performance specialist Chris Tapp takes his expertise to Daytona for an unforgettable experience.

By Jamie Maudsley

In 2002, Sports Car team owner

you make a one-mile run every single lap!

“The race car work is all unique.

Jacques Guenette approached OttawaWe ran an air-cooled flat-six with 650 They’re all different,” he says. “In a street based horsepower specialist Chris Tapp horsepower in air temperature that was car we can develop the fuel injection and because he was continually blowing 110 degrees and kept it together.” engine set-up so it can be repeated on a motors in his Porsche 911.

Tapp rejects the suggestion that workfew other cars. I could be my own worst Tapp, owner of Chris Tapp ing on a car at the track is a vacation. enemy when it comes to the racing stuff, Automotive, worked on the car, and “It was a ton of work! We would be at because we’ve had such a good track ultimately accompanied it to the Daytona the track all day working. At my shop I record. We do stuff for about five or six race track as part of Guenette’s crew only work on engines, but when you’re on race teams, but I only see them a few times for a Rolex Grand-Am Cup and a year. We’ve been able to come up Vintage race at the legendary with good stuff that doesn’t break Florida playground of speed. and once we get a good system in a It’s the kind of work Tapp loves. car they can run for a long time His shop does regular automotive without a problem.” maintenance, but in addition to The six-bay shop also employees changing oil, rotating tires, and a couple of Class A technicians other tuning fuel injection systems, Tapp than Chris, and one apprentice. has become known as a doctor of Tapp always takes a few things horsepower in the service of a back to the shop that he’s learned number of high-performance race at the track. “In the heat of battle teams and street import owners. at the track, you don’t have everyThe opportunity to participate thing you need. You have to make in the Daytona race was a highdo with what you have. That Chris Tapp, of Chris Tapp Automotive in Ottawa, watches makes you appreciate every tool in light for Tapp.

“They sent the car here along with one of his clients'cars in action. your box at home.” one of their guys. He would do his Guenette, Tapp’s highest-profile work on the car while I was working client, has moved on and is now drivon the engine. We finally got things sorta race team you have to pitch in and help ing a Daytona Prototype in the Rolex ed out and headed for Daytona. We had wherever you’re needed,” he explains. “We Grand-Am series, so Tapp doesn’t get to to keep changing bodies and doing some would thrash on the car and then finally work on that car anymore. But there’s other things so we could race in both get to go out for a late dinner and relax a always the chance he could find his way classes. We qualified well, but broke an little. I never set foot on the sand the to Daytona again working on another race axle in the Rolex race. In the Vintage whole time we were there.” team. race we finished second. That was a realThe 2005 race season was a high point Hopefully, if he gets another chance, ly neat experience.” in Tapp’s work on the track, because a Tapp can find a few minutes during the The 35-year old also thinks the weeknumber of his other customers pounded week to let his feet actually hit the end was one of the toughest tests of the competition at the Grand Prix of Daytona sands next time. his equipment.

Trois-Riveres in Quebec, taking four of “When you’re going drag racing, or the top-10 positions, and putting two Know someone who fixes cars during building a street car, the car is only topdrivers on the podium. the week and races during the weekend? ping out for a short time. With a road racRacing is cool, he admits, but to keep Contact Jamie at jmaudsley@rocketing car, the car is working that much hardthe shop open, he does a lot of street mail.com. Maybe there’s a Trackside er, and for so much longer. At Daytona work too. story there!

MAY 2006

CANADIAN TECHNICIAN 13

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MANAGEMENT

S.O.S. Booked

SOLID

In this series of fictional letters from a new shop owner to his former boss, management trainer Kelly Bennett discusses basic business principles that apply to the automotive repair industry.

Is ‘good’ really good enough? Create a ‘great’ business and you create raving fans.

By Kelly Bennet

offer and we onable, s r e p e , we’r very rk here rowing good wo isn’t g lly: e o e K d s a r e b a W e D tomer at nd it. our cus ndersta hat? Wh reason don’t u u buy t e o m t y o s s u n j a r C o I but f mouth. money… ord-oflue for ng is w i s i t r e good va t adv the bes ? hey say e crowd fast. T from th t u o d stan take to does it

Dear Erol: First of all, I have to say, I really enjoy your e-mails. I’m constantly reminded of what it is like when everything in the business is “new.” Call me crazy, but I often miss those early days!

You’ve hit on my favorite part of the business: taking care of customers. It’s one of the best things about running a shop. If you’re not careful, though, it can be one of the worst.

I used to obsess over getting more customers through my doors. Regardless of how many customers I had, I always felt like I needed more. One day the light turned on when I was at my doctor’s office. I was in the waiting room, when I heard the receptionist tell someone who called that they were not accepting any new patients and she referred the caller to MAY 2006

another doctor. My first reaction was how unprofessional that seemed. Why on earth would they turn away business? I asked the receptionist and she said, “We already have more than enough patients and we want to provide the best possible service to the loyal ones we already have.”

I thought about my shop and how many loyal “patients” we already have. It occurred to me that we didn’t have a car count problem, we had a problem making every car count! My focus was on the wrong thing.

Around the same time I went to a workshop where the instructor was talking about hours per work order and that the average shop was only selling 1.1 hours per work order. A reasonable goal is 3.5 hours.

I’d never tracked mine, but I assumed

I was doing better than average. When I got back to my shop I calculated it and discovered I had 1.2 hours per work order, a little better than the average shop but well below the goal of 3.5 My first thought was that my customers would freak out if I found more work to do on their cars. But I was dead wrong! Facing a big repair job was not what my clients are concerned about.

They’re busy people. Their lives are hectic! A few decades ago people had lots of time and not enough money. Today most people seem to have money but absolutely no time!

All this time I’d been trying to minimize the monetary impact of the work I do for them. I would have been wiser saving them more time. How could I do that? Well, the average person in Canada CANADIAN TECHNICIAN 15

Larry Dickison

with a four-year-old (and older) vehicle will spend about $1,200 a year in maintenance and repair. Most people hate going to a repair shop. Not because it costs them money, but because it’s a hassle. It takes time out of their day… and they just don’t like that.

If I do the work in bite-sizes of about $100 a visit, they’re going to have to come in 12 times to get all the work done. That’s just way too many visits. If my average work order is $200, they have to make six visits. That’s still too many. If it’s $300 on average, I can do all their work in four visits. I decided our goal should be to have an average work order of $400 so my customers only have to make three visits per year. It depends, of course, on how much they drive and how often they need an oil change, but our goal is to see them three or four times per year, maximum.

This philosophy has worked well for our customers and for us. It allows us to better focus on fewer vehicles (patients) per day and better take care of them. I have learned that I can focus more on customer service when my bay doors aren’t constantly opening and closing.

I’ve also learned very well that small things score big points. Oddly enough it turns out that small things “wow” the customers. For example one day my wife came back from one of her business trips and was bragging about the Holiday Inn Express in Charlottetown, P.E.I. It had snowed the night before and she went outside in the morning, she was shocked 16 CANADIAN TECHNICIAN

to see that all of the snow had been brushed off of her car for her. In fact every car in the parking had the snow cleared off. She went inside and told the front desk clerk how amazed she was that someone had cleared off the cars.

The hotel clerk simply said, it’s just a little extra service they like to do for guests. She instantly became a raving fan of that hotel.

That inspired me to see what small things I could do to have my customers become raving fans of my business.

Without a doubt the best thing we’ve implemented is pre-booking our customers’ next appointment – just like a dentist does. In fact, pre-booking appointments has worked better than any other marketing program we’ve put in place, period! It has literally replaced our need to advertise. On any given day we have about 240 pre-booked appointments.

The hardest part was just starting it.

We didn’t want to be pushy with our clients. So we had a brain storming session with our entire team to help come up with a method of pre-booking appointments. Our senior tech, Ed, suggested we give them a toothbrush when they pay their bill – just like the dentist does. People don’t question the concept of pre-booking a dental appointment.

This gives us an opportunity to explain why we’re doing it too. And, I can tell you it works! They don’t mind at all. We call them three days before the appointment and verify that they’re coming. I’m

proud to say that well over 90 per cent of them keep the appointments!

Small things score big points.

So, as you probably expected, I have a couple of book suggestions for you.

The first is Raving Fans by Ken Blanchard. He offers some great simple ideas to assist in developing raving fans.

But you really ought to read Good To Great by Jim Collins. It’s one of my favorite books of all time. Collins points out that the number one enemy to “great” is “good.” I found that statement very convicting. I once thought my shop was pretty good because it was better than the shop down the street. But “better” is not necessarily “good” is it? And, rather than try to be “better” than a bad shop, or even a “good” shop, I should have been trying to create a “great” business. Good To Great helped me plan a strategy to get there.

We’ve implemented a number of things that have really impressed our customers, including washing and vacuuming every car before it is returned to the customer, leaving a box of microwave popcorn with our label on it on the dash, and sending Thanksgiving Day letters to every customer in our database to say “thanks” for their business. I love the response we get from our clients!

Erol, I’d like to really encourage you to focus on creating raving fans. Take care of them the best you can. Do as much as you can on every visit so they don’t have to come back as often. It saves them time, and helps reduce their stress. Best of all, you’ll be making every car count.

Well, I’m out of here. My daughter has Tae Kwon Do tonight and I don’t want to miss it. It’s a small thing, but small things score big points!

As always, I’m only an e-mail away.

—Kelly Kelly Bennett is a certified management trainer with 14 years experience coaching automotive repair shop owners. You can reach him at kellythe coach@aol.com or visit www.kellybennett.ca

MAY 2006

Announcing the

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Here’s how it works*: • Register for the ACDelco Real Rewards promotion 1: Online at www.ACDelcoCanada.com

Or 2: Fill out and mail in a registration form • Buy ACDelco parts during May and June, 2006 • Participating ACDelco Distributors will notify ACDelco of your purchases • Qualifying participants will receive an ACDelco Real Rewards AMEX card loaded with their points!

Keep your card - there will be more promotions throughout the year!

REGISTER NOW AT www.ACDelcoCanada.com. Deadline June 30, 2006.

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Questions? Or to find a participating Distributor, call the ACDelco Info-Line at 1-800-263-3526

*Open to Canadian Independent Service Centres. ACDelco TSS members do not qualify. See your ACDelco Distributor for additional TSS promotions and complete rules andregulations.

LEAK seekers The new basics for finding air conditioning system leaks‌ both large and small.

By Claire Newman

W

inter is finally over and air conditioning season is finally here.

Now’s the time to check if a customer’s AC system is working properly, before the first hot, humid day arrives.

Even though many customers are resistant to high-cost repairs, the desire for cool air on a hot day runs deep and many will still want to know what it would take to repair a chronic AC problem.

The most common reason for an inoperative AC system is low refrigerant level, and the most common reason for a low refrigerant level is a leak somewhere in the system.

So quickly reviewing some of the most effective (and legal) ways to locate refrigerant leaks is important.

Finding any leaks can be time consuming and frustrating, so understanding leak detection methods is essential to keep diagnostic times down to a minimum.

What’s in the system?

First, a quick note about refrigerant identifiers. These days they’re essential. With so many crazy things routinely found in AC systems – from sealers and blended replacement refrigerants, to dangerous hydrocarbons like propane (illegal in many parts of the U.S… but this isn’t the U.S.!) – it’s just good practice to quickly find out what you’re dealing with. It could save your AC service machines from contamination or damage.

Some units do this automatically but if yours doesn’t, it’s worth investing in a dedicated refrigerant identifier.

Finding big leaks For obvious reasons, this is usually easy.

Two common testing methods for large leaks are: Vacuum Attaching a pump to create a vacuum in the AC system, then listening for “hissing” sounds can be one of the quickest

The arrow at left shows the evaporator case drain. Dye residue here may indicate an evaporator core leak.

MAY 2006

ways to find a large leak. If there’s no “hissing” sound, shutting the vacuum pump off and watching to see if the system loses it’s vacuum within a few minutes may also indicate a system leak Unfortunately, this method isn’t very good for checking the valves or valve cores—and it relies on the vacuum pump being able to seal properly.

Nitrogen This is the opposite of the vacuum method. Pressurized nitrogen is introduced into the system and, with the help of soapy water, the escaping nitrogen causes bubbles at the leak site. This method works well with larger leaks but, much like locating a small puncture in a tire using soapy water, this method may not work as well to locate smaller leaks in the system.

Finding small leaks Here’s where you earn your money!

Smaller leaks can often be very challenging to locate.

For best results, you’ll want to check the system both while the vehicle is running and also a few minutes after shutting it off. And remember that AC system components should be clean before you start checking for leaks. In the old days of R12, oily dirt indicated a problem area, but this isn’t true anymore. Dirt and debris may actually seal up small leaks or even fool the testing equipment. Wipe away any residue or grime with a clean rag before beginning to test for leaks to ensure the most accurate results.

The condenser on this vehicle may be a good place to check for leaks.

Electronic leak detectors These are by far the most common method of leak detection, even though they can often be frustrating to use, especially if the shop air has been “contaminated” with something which sets the detector off. Blowing off any suspect areas with shop air may help with diagnosis. The probe of these detectors should be held as closely as possible to the area being tested (less than 1/4” away) and moved slowly along all surfaces, seals, and fittings, especially along the bottom of the components where the refrigerant tends to settle.

Even if a leak is detected right away during diagnosis, continue testing the entire system to avoid embarrassment later by missing another leak.

Testing the evaporator core can be tricky, but it helps to wait a few minutes after the system is shut down, then moving the probe around the evaporator case drain or blower resistor opening.

Trace dyes Fluorescent dye can easily be added to the system (usually with a partial charge of refrigerant, but there are new methods coming on the market all the time). Then a special light is used to check for leaks.

This method is recommended by many manufacturers, but it takes some practice. The dye can be easily washed away CANADIAN TECHNICIAN 19

Check for leaks at the bottom of the receiver-drier, as well as at the seals and fittings.

from AC system components (though not as easily removed from things like fingers and fabrics) there is potential to be confused by previous leaks and other substances like washer fluid or sealers which can also fluoresce under certain light conditions. Traces of the dye usually remain on the evaporator drain tube if the evaporator is leaking.

The dye method can work very well for checking seals and connections within a few hours of being added to the system but often loses its usefulness within a few days.

Additives These are generally not recommended since completely removing them from the system is difficult and most manufacturers won’t warranty components if any additives were used. Finding small leaks can be difficult but adding something “unapproved� to the system to either plug the leak or make it more noticeable can make things worse in the long run.

AC system leaks are usually either large and easy to locate, or small and tough to find. Unfortunately, quite often after a large leak is located and repaired, the refrigerant will seep out through a smaller leak in the same system which either went undiagnosed or got much worse after the initial repair.

Rechecking the AC system for leaks before the vehicle leaves may prevent problems later on.

Finding and repairing leaks is still one of the most common tasks for AC repair work, even though the business has changed so much in recent years. Since customers often resist expensive repairs, it will help if you can assure them you are trained to quickly and accurately diagnose problems that make their vehicles uncomfortable in summer heat.

Being up on AC diagnosis and repair saves time, money and frustration on both sides of the service counter.

Claire Newman is a GM grandmaster technician with 12 years experience.

20 CANADIAN TECHNICIAN

MAY 2006

Spicer® brand chassis not only has more of the parts you need, they also have the Spicer Showdown. Every time an installer or technician purchases one of our professional grade parts, they’ll receive a scratch and win game card. They can then scratch it off to see if they’re an instant winner of a trip to Las Vegas for the Spicer Showdown or hundreds of other prizes. The Grand Prize winner gets a seat at the World Series of Poker® – a $10,000 prize.

NO PURCHASE NECESSARY. Game and sweepstakes starts 4/15/06. Game ends on 8/15/06 and sweepstakes ends on 8/28/06.

Open to independent automotive repair technicians who are legal residents of Canada, are employed in this capacity at the time of awarding prizes, and who have reached the age of majority in their province of residency at the starting date of the promotion. All participants must correctly answer the skill-testing mathematical question, unaided, in order to win and claim a prize. 230 prizes available in the game with ARV ranging between USD$2.25/CAD$2.63 and USD$5,000/CAD$5,854. Odds of winning are 1:304. One prize available in the sweepstakes with ARV USD$5,000/CAD$5,854. Odds of winning depend on the number of eligible entries received. For complete details, see Official Rules of Play at participating locations, or send a self-addressed stamped envelope, received by 8/21/06, to: Spicer Showdown Rules of Play, P.O. Box 579, Waterloo, ON N2J 4B8. Void where prohibited by law.

Ask your Spicer Representative for complete details.

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CHEMICALS AND ADDITIVES:

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22 CANADIAN TECHNICIAN

Modern chemicals and additives bring obvious benefits – in the right applications!

REMEMBER the wonder of your first chemistry set?

No surprise that now, in your adult life, you’re still playing with chemicals – this time within the confines of an automotive bay. But, as when you were a kid, your default position when using automotive-related chemicals and additives should be to strictly follow product instructions and use them for approved applications only.

Used incorrectly, chemicals and additives can cause costly engine or equipment damage. Worse, they can be harmful to technicians and customers alike.

Penetrating lubricant, for example, is a classic example of a product that can be your best friend or worst enemy. The benefits are obvious when you’re removing a bolt that is severely rusted or corroded. A soaking of penetrating oil on a stubborn bolt will save you a lot of sweat and labor. But if it’s present when locking bolts – particularly in critical applications such as lug nuts – the penetrating oil will interfere with the fastener’s ability to torque on properly.

It’s the same with RTV sealants and silicones which are used in place of or in conjunction with cut gaskets. Used in the wrong measure or in the wrong applications, silicone and other formed-in-place sealants can actually undermine the sealing process.

AC additives can be relatively benign MAY 2006

4//,3 &/2 35##%33

!3 !. ).$%0%.$%.4 $)342)"54/2 /& -!4#/ 4//,3

(like leak detection dyes which ride the system with the PAG or Ester oil and refrigerant) or aggressive (like leak sealants and seal rejuvenators). The danger with “maintenance� products is that, used incorrectly, they can become problematic for the system. Manufacturers of many AC components will refuse a warranty claim where a foreign substance like stop-leak is found in the old part. Some AC service equipment will even shut the service down if it detects the presence of certain additives out of concern that they’ll cause damage.

In similar fashion, corrosion inhibitors are tremendously helpful in cooling systems. They adjust the acid/alkaline balance (pH) to prevent silicates and phosphates from creating crystals or scaling which can damage systems from the inside out. But when mixed with another kind of coolant or additive, they lose some of their effectiveness. Always mix kind with kind.

When using cleaners, it’s important to consider the unique properties of the part being cleaned. Aggressive chemicals like brake cleaners and carburetor cleaners can do serious, expensive damage to mass air flow sensors and sensitive electronic equipment. They can destroy seals and interfere with conductivity. Cleaners have now been introduced especially for sensitive parts. Always be sure the product you’re using is approved for the application you’re cleaning.

For obvious reasons, chemicals have limitations. They’ll never be able to mend broken parts. But used as directed, they have remarkable ability to lengthen component life and reduce the harmful effects of wear.

The use of chemicals and additives in automotive repair work is evolving, as technicians get a better handle on where they’re helpful and where they can be harmful. It’s a valuable learning curve to master.

MAY 2006

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CANADIAN TECHNICIAN 23

Temporary adhesive

Safety connector

Automotive cleaner/degreaser

BKD Aerospace Industries has developed a temporary adhesive designed to grab and hold small parts. Ideal for technicians work-

Nothing can be more catastrophic or scary at the track or in the shop than a gas leak or a serious hot oil burn. That’s why Jiffy-tite Quick-Connect Fluid Fittings are designed for both performance and safety. Designed by racers for racers, each fitting is tested and proven to have a 100 per cent leak-proof seal, even at 200 psi. Jiffy-tite fittings are much safer than traditional threaded fittings. With

Sunshine Makers has introduced the new Pro Series Simple Green MAX – a powerful automotive cleaner and degreaser formulated specially for the tough petroleum and carbon soils that come with automotive care. It’s said to be great for cleaning grease off tools, work benches, shop floors, and doors. It also tackles cleaning grease and grime from oil pans and wash basins. It cuts through brake dust, rubber marks, oxidized paint, road tar, bug juice and oil trails. Pro Series Simple Green MAX contains no ammonia or alcohol, is VOC compliant, and is nonflammable and non-abrasive. It is also nontoxic and readily biodegradable.

Simple Green – For more info, go to www.aptmag.ca/products/33202

ing in confined spaces where it is impossible to get a grip with fingers or normal tools, STICK IT temporary adhesive comes in a handy glue stick container. Just dab a very small amount onto on the end of your finger or tool, and then touch it to the part you’re trying to pick up. STICK IT is biodegradable, wipes off cleanly and won’t harm sensitive electronics (it’s dielectric). It was developed using a sophisticated laboratory force measurement instrument to have precisely the “stickiness” and ease of removal needed to hold light assemblies and parts together.

BKD Aerospace Industries – For more info, go to www.aptmag.ca/products/36204

Tire balancer Hunter Engineering’s patented SmartWeight balancing technology is a new wheel balancing method that minimizes correction weight

usage and maximizes productivity, saving money on both material and labor costs. This new method computes correction weights by measuring and evaluating the “absolute” or pure static (shake) and couple (shimmy) forces that cause vibration. Unlike traditional balancing, which judges balance condition based on correction weight values, SmartWeight balancing uses the actual static and couple forces, which directly addresses the source of vibration problems, resulting in the best possible balance.

Hunter – For more info, go to www.aptmag.ca/products/32406

24 CANADIAN TECHNICIAN

threaded fittings there’s always the risk that the gas can leak or prompt a tragic spin-out or crash. Jiffy-tite’s unique high-flow valve technology in the plug-and-socket assembly automatically interrupts the flow of fluid when disconnected to protect against hazardous gas leaks or potential hot oil spills.

Jiffy-tite – For more info, go to www.aptmag.ca/products/36704

Catalog DynoMax Performance Exhaust will launch 95 new part numbers in its latest 2006 master catalog, following more than 162 new part numbers in 2005, to round out its offering of performance exhaust products and related accessories for virtually any enthusiast. DynoMax products are available through leading performance retailers across North America. The new DynoMax catalog features a handy quick-reference guide for cat-back systems and a new layout for the brand’s muffler series that organizes by style and size for more efficient and accurate selling. The catalog also features expanded catalytic converter coverage and incorporates DNX products, Tenneco’s sport compact exhaust brand.

Tenneco – For more info, go to www.aptmag.ca/products/35901

Maintenance line Quick Lube Products has launched a new line of products designed for quick lube professionals. The new line, christened Pro Formula, consists of six specialty products designed to maximize vehicle performance and increase fuel efficiency. The six products include Engine Cleaner, Engine Stop Leak, Fuel Boost, Fuel System Cleaner, Engine Treatment and Engine Protection.

Quick Lube Products – For more info, go to www.aptmag.ca/products/35202

Custom-bent hoses Gates Unicoil — a stainless steel coil with a metal spine — allows technicians to configure custom-bent hoses using straight heater hose. Designed for making quick repairs and for out-of-stock situations, Gates Unicoil can maximize hose sales and profits by increasing service bay turnover. Gates Unicoil is available for 1/2, 5/8 and 3/4-inch ID hoses. Go to www.gates.com/unicoil.

Gates Corporation – For more info, go to www.aptmag.ca/products/36707 MAY 2006

CANBUILT Compressed gas cylinder

ROBOSTRUT:

Air Liquide has introduced Minitop, a compressed gas cylinder with an integrated regulator-valve, which is a portable ready-to-use version of its industrial-sized Altop cylinder. Light (10 kg), ergonomic, easy to handle and safe, Minitop is also economical to use. Its solid tulip cap, which is made of highly resistant, non-corrosive composite materials, totally protects the cylinder’s regulator-valve at all times. The design of each component also includes exclusive safety features.

Air Liquide – For more info, go to www.aptmag.ca/products/36701

Hydraulic Spring Compressor

Scan tool The AutoEnginuity line of PC-based OBD-II scan tools has been introduced into Canada.

AutoEnginuity’s Scan Tool is a hardware and software combination for Windows PC, Windows Mobile 2002, 2003, and 2005 compliant PPC’s and Palm (PDA’s) computing devices. With the optional enhanced software interface options, independent repair shops can have dealerlike capabilities. Now offering support for powertrain/body and chassis for GM, Ford, Toyota and Mazda, and powertrain for Chrysler, Hyundai and Kia. All SAE OBD-II interfaces are supported, including CAN in one convenient hardware connector, supporting USB 2.0, Serial RS232 PC and Wireless Bluetooth connections.

AEToronto – For more info, go to www.aptmag.ca/products/36402

MAF Sensor cleaner Aggressive chemicals like brake cleaners and carburetor cleaners can do serious, expensive damage to mass air flow sensors. That’s why CRC has developed new SensorKleen, a safe and effective alternative to “underground” methods of MAF sensor cleaning.

Pollen, dust and air filter oil can burn onto MAF hotwires causing faulty read-outs, hard starting, stalling and emissions. CRC SensorKleen easily cleans MAF electrical components without damage to the wires or housing. It’s plastic safe and dries in seconds. Dynamometer proven to gain 4 to10 horsepower, improve air/fuel ratio and fuel economy.

CRC – For more info, go to www.aptmag.ca/products/36205

• Complete Strut change over in less than 5 minutes!

• Handles 99% of all struts on today’s vehicles • Hydraulics allows total control and safety for compressing & re-seating springs • Unique 3 Axis Adjustment for maximum tooling contact.

Wall Mount RoboStrut Item # RS-410A Special: $849.68 Optional Mobility Kit Item # RS-410WK Reg: $179.86 SPECIAL: 1/2 price with RS-410A

Air Powered: Platform - Motorcycle - ATV lift - 1000 lb Capacity0 95.0 5.00 :$13 29 Reg L: $1 CIA r Now ise SPE Orde Wheel V e lu e Fre 0 Va Get .0

9 $17

• Removable rear wheel deck • Expandable platform with Optionally Available: - 13” Front Platform Extension - 24” Side Platform Extensions

Model # ML-3000 Shown with Optional Wheel Vise

7,000 lb Storage Lifts: For Cars & SUV’s Model # VL-4700 For cars: 68” Clear ght

Get ow Y er N d TOR r O FAC

Model #VL-4700EXT For SUV’s & pickups: 78” Clear Height • North American Hydraulic units • A complete line of lifts available

WORKSTATION BENCHES & CABINETS • Organize your workspace

Strobe lamp Grote Industries introduces the all new 77453 High Profile Strobe lamp. It combines rugged construction along with the most current advances in 360° strobe technology. This lamp features field selectable dual or quad flash settings and Smart Strobe technology that automatically adjust the light output for day and night time conditions. As well, the 77453 features field replaceable flash tubes. The thread-on-lens and snap-fit flash tube, allows the user to change the flash tube without the use of tools.

Grote – For more info, go to www.aptmag.ca/products/36503 MAY 2006

.00 E $150 REBAT

!

NEW

• Secure your tools. test equipment • Improve Preductivity • Improve shop appearance

See them at: www.canbuilt.com Call your local Parts Supplier or Canbuilt Equipment

1-888-607-2926 • 416-749-6555 ®

www.canbuilt.com • sales@canbuilt.com

CANADIAN TECHNICIAN 25

Oil light reset kit OTC has announced the availability of its new Oil Light Reset Tool Kit. The kit (model #3596E) allows technicians to quickly and efficiently reset the oil service light in select 2005 and older domestic, Asian and European vehicles. The tool set includes adapters and an easy to read graphical display to reset the oil service lights on Volkswagen, Audi, Mercedes Benz, BMW and Volvo vehicles. The user guide provides comprehensive coverage through 2005, and comes complete with all tool and manual reset procedures for domestic and import vehicles.

SPX – For more info, go to www.aptmag.ca/products/36805

Import ride Control Tenneco continues its aggressive coverage expansion of Monroe ride control components for foreign-nameplate vehicles, with immediate availability of dozens of new part numbers for late-model Toyota, Honda, Nissan, Volkswagen, and Land Rover applications. Monroe offers coverage of 98 percent of passenger vehicles registered in North America. New part numbers are available for Monroe Reflex shock absorbers, Monroe Reflex

On The Road To A Better World

Protecting Our Environment with HFC 134a Cross blend refrigerants may cause harmful system contamination. The mobile air conditioning industry has chosen HFC 134a, the only pure refrigerant, as the leading candidate to replace R12.

Arkema is a leading supplier of HFC 134a. We can help you…and the environment. We believe we are on the right road to a better world.

For more information on the availability of HFC 134a call:

Arkema Canada Inc. Fluorochemicals Group 1-800-567-5726

www.arkemagroup.ca

26 CANADIAN TECHNICIAN

struts, Sensa-Trac struts, Monro-Matic Plus struts, and Monroe StrutMate strut mounting kits. The company says it will add more than 110 new Monroe ride control part numbers for foreign-nameplate applications this year.

Tenneco – For more info, go to www.aptmag.ca/products/36901

Leak detection The new Spotgun Jr./Pico-Lite Kit from UView (Part no. 332220) is cost effective and has everything needed to find air conditioning system leaks quickly and accurately. It combines the Spotgun Jr. injection system and the new PICO-Lite compact, high-intensity leak detection light that fluoresces all UV dyes. The Spotgun Jr. delivers a precisely measured amount of dye into the AC system with virtually no coupler wastage. This means more tests per dye cartridge and no messy spills to clean up.

UView – For more info, go to www.aptmag.ca/products/35804

Wheel service equipment Cemb is pleased to introduce in Canada, its complete line of wheel balancers and tire changers for cars, motorcycles, ATVs, trucks, and heavy duty applications. Its newest model C-71 “direct drive” garage wheel balancer has a spin cycle time of only 3.8 seconds on an average 15” wheel. It also has the easiest to use “split and hidden” weight program for alloy wheels in the market place.

The automatic functions of distance and diameter input and direct placement program for stick-on weights means no re-spinning with this machine. You will get the stick-on weights stuck on right the first time.

Cemb – For more info, go to www.aptmag.ca/products/35405

Wheel cleaner PPG has introduced its new Wheel Cleaner, a spray gel product that is part of the company’s new consumer car care product line. PPG Wheel Cleaner adheres to the wheel, removing brake dust and road grime without wiping. Simply spray the cleaner on and hose it off with water.

Because the cleaner is a spray gel, it’s easy to apply, minimizes over-spray and does not run. Its advanced formulation removes aluminum oxidation resulting in brighter, newer-looking wheels.

The cleaner’s unique combination of active agents and solvents is safe for most wheels including coated aluminum, uncoated aluminum, mag, chrome, steel, painted, plastic and wire.

PPG – For more info, go to www.aptmag.ca/products/32211 MAY 2006

CANBUILT Spark plug catalog Robert Bosch has released its 2005/2006 Spark Plug Catalog for cars, light trucks, vans, and small engines. The exhaustive 680-page catalog features details on the company’s complete line of Bosch Super, Bosch Platinum, Bosch Platinum2, and Bosch Platinum+4 spark plugs. In addition to light vehicles, the catalog contains listings for recreational equipment, lawn and garden equipment, and marine applications. There is also a buyer’s guide with technical information, number interchange, and competitor cross reference.

Robert Bosch – For more info, go to www.aptmag.ca/products/36502

Parts degreaser Orison Marketing’s new Piston Kleen parts degreaser uses an advanced water-based formula to clean old engine, transmission, and chassis parts. Highly effective and environmentally safe, it removes stubborn carbon and grease deposits with no scraping, harsh abrasives or volatile solvents. Utilizing the Orison ‘peptizing’ process, biodegradable Piston Kleen actually helps metallic surfaces release carbon deposits while simultaneously removing grime and oil buildup. One-, five-, and 55-gallon containers are available.

Orison Marketing – For more info, go to www.aptmag.ca/products/36202

Fuel injectors Siemens VDO has announced the availability of its new line of racing fuel injectors. The new injectors are designed to produce accurate flow rates and maximum reliability in high-performance racing engines.

They deliver a precision pencil spray at high flow rates. They’re available in both high and low impedance configurations ranging from 36 lbs/hr (374cc/min) up to and including 83 lbs/hr (873cc/min). Fuel flow rates are set and calibrated during manufacturing. Each unit is tested to the highest quality standards in ISO certified facilities.

Siemens – For more info, go to www.aptmag.ca/35702

TM

THE PANTHER HEADLIGHT AIMER Headlight Aiming MADE EASY! Compact Design, Fast & Simple Operation • Easy to understand, setup and use in any bay Accurately Checks Aim for ALL Headlights • ALL Vehicles, ALL Models, ALL Years

MAY 2006

DOT APPROVED for all vehicles

Precision ground Optical GLASS Lens • Not affected by: UV, Direct Sunlight, Overspray or Airborne solvents Your NEW Profit Centre: Average $39.95 charge for a 10 minute Alignment!

Aimer Presentation and Operation manuals available at: www.canbuilt.com

DEMO ONLINE AT www.canbuilt.com Model OPT-5405 Optical Headlight Aimer

For a Limited Time: FREE WITH PURCHASE: 1 of -Aimer protective cover - $34.95 Value 2 of -Headlight Resurfacer/Restorer Kit - $79.90 Value Over $115.00 in Savings !

Limited Time Special: $899.00

PLASTIC & HEADLIGHT RECONDITIONER / PROTECTOR

YOUR OPTIONS: REPLACE OR RESTORE

Muffler The new DynoMax Ultra FloX muffler combines the classic X-pipe configuration and the advanced, ultra-highefficiency straight-through design of an Ultra Flo muffler. This innovative performance solution flows up to 1,100 cubic feet per minute (CFM) at 20.3inches H2O, supporting as much as 500 horsepower. Utilizing an internal three-inch perforated tube X-pipe surrounded by continuous-roving fiberglass, the Ultra Flo X features carefully engineered cross-over section that helps ensure maximum flow and a premium, aggressive performance sound.

Replacing conventional H-pipe designs, the new Ultra Flo X muffler reduces overall weight, space requirements and installation time.

Tenneco – For more info, go to www.aptmag.ca/products/33907

10 Minute Complete Headlight Alignment

BEFORE

AFTER

Average Headlight Replacement cost $ 150.00 ea. & up

• Cleans / restores multiple vehicles • • • •

Easy 2 step application • Clear lenses in minutes Long term, Shine restorer / UV protective coating NON HAZARDOUS - Environment friendly Item # HRC-1500 MFSRP: $39.95

®

Call your local Parts Supplier or Canbuilt Equipment 1-888-607-2926 • 416-749-6555 www.canbuilt.com • sales@canbuilt.com CANADIAN TECHNICIAN 27

2

3

4

5

7

6

8

9

10 11

12

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17

May 06

AUTO PUZZLE

1

18

19 20

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25

ACROSS

1.

4.

7.

9.

10.

11.

13.

14.

15.

17.

19.

20.

22.

23.

24.

Phonograph needle.

Most broad.

The “E”in SAE. Dispatched.

Saved.

Service with a ______.

1970s rock band “_______ Dan.” An angle that measures 90 degrees.

Not sedentary.

A trek through Africa.

Common computer spreadsheet program.

Frequent cause of wet streets.

Type of light.

Unseen story tellers.

The “Right to Repair”fight is all about _____ to OE repair information.

25. Electrical measurement.nt.

1.

2.

3.

4.

5.

6.

7.

8.

11.

12.

15.

16.

17.

18.

21.

22.

DOWN Sight,touch,smell,taste,and hearing.

The stuff you find at the bottom of your pockets.

Driving condition characterized by wheel shake.

What tires go on.

Not light.

School yard snitch is a “______ tale.”

What comedians do… or attempt to do.

What water does in oil.

Unpaid servant. ____ pay for work of _____ value.

Oldsmobile nameplate.

New car options like air conditioning,power windows,and leather seats.

Nissan nameplate.

Type of manifold.

Moniker.

Voyage.

February 2006 Auto Puzzle

Answers to previous crossword puzzles are posted on our website at www.canadiantechnician.ca

T O T O N I T N O F F L B U E H I N O C N E D A L L

A

E

L I T E R

Y

E

N

G

E N X T R O Y

F O U N D B L U E R R U P T S A I O T K D E L A Y E L R B E W A R E Y F O W S P A R K I P D N E R I O R S O E R W T A L O N

Add More Life To Your Car Havoline® has entered a new century of adding more life to your car.

Moving forward, we will continue to embrace vital new technology that translates into value-added solutions for your business.We’re looking towards the future, but we’ll never outgrow the world-class performance and solid technical expertise that got us here in the first place.

For more information call 1 800 465-2772 or visit www.Havoline.com

Congratulations to Donny Woodbeck of Sullivan Motor Products,in Houston,B.C.,winner of a Havoline jacket for solving our February 2006 puzzle.

Win 100! $

Name:

Send your solved puzzle to Canadian Technician.We’ll draw a winner on August 17, 2006.Send to 451 Attwell Drive,Toronto, ON M9W 5C4.Or fax to 416-614-2781.

Workplace: Work address: Phone:

email:

Question of the Month: What was the best training class you ever took and what made it so special?

© 2006 Chevron Global Lubricants. All rights reserved.

continued from page 30 ing none. “Do ya figure we need some kind of special scanner to bleed the antilocks?” he wondered out loud.

“Could be,” shrugged Beanie. “Or maybe the new pads are faulty. We’ve seen that before.”

Basil came over and leaned against the workbench to ponder the situation. The crew fell silent as our mystic guru closed his eyes and stroked his goatee. We knew from past experience that it would be worth the wait. Finally he spoke. “Beanie, all circles of life eventually connect on intersecting planes. What transpires in one arena of consciousness gives us clues as to what’s going on in another.”

We just stared. “Huh?” said Beanie.

Basil rolled his eyes. “Okay, I’ll cut to the chase. Why do your feet hurt?”

He looked down at his greasy work boots. “Because my new shoes don’t fit properly.”

“Precisely!” Basil raised a single forefinger. “Now carry that thought to your new car. What is new, and more importantly, what isn’t?”

Slowly it sunk in; Beanie had put new pads on old rotors. When we removed the rotors for closer inspection, we discovered that they were worn to a taper.

The simple reality was that the new pads weren’t sitting square on the rotors and were flexing every time the brakes were applied, causing the pedal to feel spongy.

A new set of inexpensive rotors completely solved the problem.

“How’s the dancing lessons,” Quigley asked Beanie a week later.

He shrugged. “A lot better once I went out and bought shoes that fit.”

“And what about the new girlfriend,” said Tooner, sucking on a sugar cube.

Beanie squirmed. “That’s not so great.”

“What’s wrong,” I asked. “She’s not such a good dancer?”

“It’s not that.” He sighed. “She’s now decided that her favorite movie is ‘Bullitt.’ And there’s no way I can afford a Mustang GT!” Solved a tricky shop problem lately? Think it would make a good story for The Car Side?

Contact Rick at rick. cogbill@shawcable.com.

MAY 2006

ADVERTISER INDEX The advertisers in this magazine offer quality parts,services and equipment that can help improve the quality of service you offer your customers. Please take a moment to read their advertising message, or click through to their web sites to learn more about what they can offer you.

Advertiser

Page

Website Address

Phone

ACDelco

17

www.ACDelcocanada.com

1-800-26-DELCO

Arkema Canada 700 Third Line Oakville, ON L6J 5A3

26

www.arkemagroup.com

1-800-567-5726

25,27

www.canbuilt.com

416-749-6555 1-888-607-2926

CRC Canada 2-1246 Lorimar Drive Mississauga, ON L5S1R2

20

www.crc-canada.com

905-670-2291

Chevron Global Lubricants 6975A Pacific Circle Mississauga, ON L4T 1A1

28

www.texacohavoline42.com

1-800-465-2772

Delphi Product and Service Solutions 1441 West Long Lake Road Mail Code 480.415.307 Troy, MI 48098

31

www.delphi.com

1-877-GO-DELPHI

Matco Tools 25 Carissa Lane Holland Landing, ON L9N 1R6

23

www.nmtccanada.com

1-866-BUY-TOOL Franchise Opportunities 1-800-368-6651

2

www.ngksparkplugs.ca

1-877-2-Sparky

Quaker State 1101 Blair Road Burlington, ON L7M 1T3

12

Qpower.com

1-800-263-6200

Robert Bosch, Inc. 6955 Creditview Rd. Mississauga, ON L5N 1R1

32

www.bosch.com

1-800-618-4729

Rotary Lift 2840 Argentia Road Unit #4 Mississauga, ON L5N 8G4;

22

www.rotarylift.com

1-888-256-4195

Shell Canada

4

www.shell.ca

Visit our website

Snap-on Tools 2325 Skymark Avenue Mississauga, ON L4W 5A9

9

www.snapon.com

1-800-734-2676

Spicer Chassis Products (Affinia) 6601-A Goreway Drive Mississauga, ON L4V 1V6

21

www.spicerchassis.ca

(905) 405-0956

Robinair - SPX Canada 5695 Whittle Road Mississauga, ON L4Z 3P8

14

www.robinair.com

Contact local agent

Canbuilt Manufacturing 103 Milvan Drive Weston, ON M9L 1Z7

NGK Spark Plugs Canada Limited 505 Apple Creek Blvd.Unit 1 Markham ON L3R 5R1

CANADIAN TECHNICIAN 29

The Car Side

By Rick Cogbill

All circles of life eventually connect on intersecting planes… but what’s that got to do with Beanie’s new car?

The Old Soft Shoe

“O

h-oh.” Tooner stared out the front window in disbelief. “He’s finally lost it.”

All eyes followed his coffee cup as it pointed toward the parking lot. A shiny yellow ’99 VW New Beetle had just rolled in and parked beside Tooner’s rusty old Chevy pickup. The driver’s door opened and Beanie climbed out.

“You’ve got to be kidding!” exclaimed Quigley, our service writer. “Beanie…in a Bug?” “It gets worse,” moaned Tooner. Our young apprentice was now waltzing around in circles, hands extended towards an imaginary dance partner.

Basil pulled on his coveralls. “I don’t know what’s ailing the boy, but that Volkswagen is a vast improvement over an S10 with a boom box.” He peered through his spectacles for a better look.

“I don’t believe I detect even a smidgen of rust.”

The employee in question sauntered into the coffee room, whistling a catchy Big Band tune. “Hey Beanie, where’d you get the new car?” I asked.

“Never mind ‘where,’” broke in Tooner. “I want to know why!”

Beanie shrugged. “It’s my new image.”

“Hmm, let me guess,” ventured Basil.

“You’ve got a new girlfriend.”

Bean’s face lit up. “Yeah! And Rosie is a big fan of The Love Bug movies, so…”

“So you bought a car that she’d like.”

Tooner drained the coffee pot, catching the last drip with his tongue. “Any other changes we should know about?”

“Uh, we’re taking ballroom dancing lessons.”

The empty carafe shattered into a thousand pieces as it hit the floor.

Apparently the thought of The Bean slow 30 CANADIAN TECHNICIAN

dancing to Benny Goodman was too much for Tooner to comprehend this early in the morning.

Beanie bragged about his new car all day. “…and it’s got a 115-horsepower, 2.0litre engine, anti-lock brakes, and a power sun roof that…”

Tooner finally cut him off. “Beanie! It’s a car. It goes, it stops, and it costs you money; end of story.” He turned back to his work. “I liked your old S10 better.”

“Don’t mind him,” I said. “He’s just jealous that you’re driving something with paint on it.”

That night, Beanie stayed late to do a little maintenance on his car, installing new brake pads and changing the oil.

The next morning he was limping as he came in the shop. Quigley raised an eyebrow. “What happened to you; drop a tire on your foot?”

Beanie grimaced. “No, it’s the dancing lessons. My new black dress shoes don’t fit quite right.” He turned to me. “Hey, Slim, my brake pedal went mushy right after I put on those new brake pads last night.” He explained that the rotors were smooth and had measured within spec, so he’d left them alone.

“Did you get some air in the lines?”

He shook his head. “I never even cracked a bleeder. The calipers pushed back nice and easy.”

Tooner scratched his chin. “I don’t know much about these Herby throwbacks, but maybe you’ve popped the master cylinder.” In spite of his critical view of the New Beetle, Tooner spent the next hour helping Beanie bleed the brakes, looking for signs of air but find-

continued on page 29 MAY 2006