Issuu

JUNE 2006

Breaking the Codes Canadian Mail Sales Product Agreement #40063170. Return postage guaranteed. Newcom Business Media Inc., 451 Attwell Drive, Toronto, ON M9W 5C4

Understanding emissions-related DTCs

ALSO: ■ Global Automotive Aftermarket Symposium ■ Shop productivity, efficiency and proficiency ■ Horsepower junkie – the allure of the track

www.canadiantechnician.ca

JUNE 2006

VOL. 11 NO. 5

Departments Editorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 From Our Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Out & About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .9 Eye Spy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10 Product Central . . . . . . . . . . . . . . . . . . . . . . . . . . . .22 Auto Puzzle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Ad Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Columnists The Car Side . . . . . . . . . . . . . . . . . . . . . . . . . . .30 By Rick Cogbill

Features Management S.O.S. . . . . . . . . . . . . . . . .14 If you’re “pretty busy” but not making “buckets of money,” you’ve either got a productivity problem, an efficiency problem… or both!

Profile: Track experience . . . . . . . . . . . .17 Quebec’s Jocelyn Laliberte has made a career of tweaking motors for racers looking for more horsepower and better handling.

Diagnosis: Breaking the codes . . . . . .20 A simple emissions problem can affect many systems. Finding the root problem hinges on how you read the DTCs.

Leading the way in tire pressure monitoring.

Why purchase multiple TPM triggering tools... when one tool is all you need!

The move towards equipping new passenger vehicles with Tire Pressure Monitoring (TPM) Systems has produced a wide variety of sensors. Many automobile manufacturers have incorporated the use of a transmitter built into the valve stem that transmits information to the vehicle control module. Each time the tires/wheels are rotated, the sensors need to be retrained with their new position, thereby requiring the need for a tool that “triggers” the transmitter at the appropriate time during programming. There are many different TPM sensors manufactured today with various triggering techniques including magnetic and electronic frequency sensor initiation. In many cases the vehicle manufacturer has designed a service tool for their specific sensor – necessitating multiple purchases of TPM service tools. That’s why Snap-on® brings you the SensorCheck Tire Pressure Monitoring System – the most comprehensive UNIVERSAL TPM tool designed to trigger all TPM sensors manufactured today.

In addition to triggering TPM sensors after a tire change or rotation, SensorCheck provides audible and visual confirmation of sensor transmission and communication with the vehicle. This diagnostic feature allows technicians to test the TPM sensor prior to removing the wheel from the vehicle, thereby eliminating any responsibility for the cost of replacing a defective sensor. SensorCheck can also be used to reprogram a new sensor into the vehicle computer. SensorCheck is easy to use and includes a “hunting” feature that sorts and evaluates TPM sensors, which often look alike but work differently. SensorCheck is also upgradeable and includes the PIM (program interface module) that allows you to download the newest TPM protocols, keeping you up-to-date.

Talk to your Snap-on® Dealer about how TPMS1 SensorCheck can benefit your business.

1-800-665-8665 Eastern Canada • 1-800-263-8665 Western Canada

Editorial VOLUME 11

NUMBER 5

PUBLISHER Mark Vreugdenhil mark@canadiantechnician.ca (416) 614-5819 EDITOR / ASSOCIATE PUBLISHER Allan Janssen ajanssen@canadiantechnician.ca (416) 614-5814 NATIONAL SALES MANAGER Dale Patenaude dale@canadiantechnician.ca (416) 614-5829 CIRCULATION MANAGER Lilianna Kantor lkantor@canadiantechnician.ca (416) 614-5815 DESIGN & PRODUCTION Tim Norton production@canadiantechnician.ca (416) 614-5810 CONTRIBUTORS Rick Cogbill, Larry Dickison, Will Enns, Jim Linder, Jamie Maudsley, Kelly Bennett and Claire Newman PUBLISHED BY Newcom Business Media 451 Attwell Drive Toronto, Ontario M9W 5C4 Phone: (416) 614-0955 Fax: (416) 614-2781 www.canadiantechnician.ca PRESIDENT Jim Glionna Canadian Technician is published monthly except for January and July by Newcom Business Media, Inc., 451 Attwell Drive, Toronto, ON M9W 5C4. The magazine serves the Canadian automotive repair and service industry. Subscriptions are free to those who meet the criteria. For others: single copy price: $5.35; one-year subscription in Canada: $36.38 ($34.00 plus $2.38 GST); one-year subscription in U.S.: US$40; one-year subscription in all other countries: US$65. Copyright 2006. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without prior written consent of the publisher. The advertiser agrees to protect the publisher against legal action based upon libelous or inaccurate statements, unauthorized use of photographs, or other material in connection with advertisements placed in Canadian Technician. The publisher reserves the right to refuse any advertising which in his opinion is misleading, scatological, or in poor taste. Postmaster: Send address changes to Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4. Printed in Canada. Second class mail: Postage paid at Toronto. Canadian Publications Mail Sales Agreement #40063170. ISSN 1710-7644.

We acknowledge the financial support of the Government of Canada through the Publications Assistance Program toward our mailing costs. PAP Registration No.10833.

“Training Day” by Will Enns Phone (250) 404-0411 www.canadiantechnician.ca/covers

JUNE 2006

Coming unstuck in time Keeping cars on the road is what technicians will be doing for generations to come. By Allan Janssen I’m feeling a little more jetlagged than normal after a spate of recent business travel. It wasn’t so much the distance as the time zones that got to me though. And I don’t mean ‘time zones’ in the traditional sense – I’m talking about time travel. That’s right. I relived much of the 20th Century in Michigan last week, visiting both the GM Heritage Center in Sterling Heights and the Henry Ford Museum in Dearborn. I walked “Highway 100” which showcases 100 years of innovation and design. I saw the automotive industry in its infancy, when motive power was simple and rather inelegant. I saw the Quadricycle, Henry Ford’s first automobile, built in 1896 with a two-cylinder inline engine (59ci) that produced 4 horsepower. I found one of the earliest Curved Dash Oldsmobile, and marveled that this naïve little machine was once considered to be cutting-edge technology. From there, I moved forward in time, through the stumbling advances in motive power, as Detroit ironed out its most obvious mechanical bugs and started concentrating on vehicle style. Through the 40s and 50s, when Americans fell in love with their cars (not hard to see why). Into the 60s and 70s, when the motor industry began exploring ideals and its own Utopian visions of the future of transportation. I studied the earliest “clean” cars with hybrid propulsion systems. I even got behind the wheel of the most outrageous concept vehicles imaginable. And I moved into the present day, with its sophisticated computer-controlled engines, modern styling, and impressive

array of communication, navigation, and entertainment accessories. But the most impressive part of the tour was into the future, represented by hundreds of technicians training to understand not only today’s automotive systems, but the ones that are coming down the pike, the ones that engineers are still fiddling with before finally releasing them. I saw technicians from all parts of North America involved in a competition to prove skills that go far beyond the traditional wrench and muscle-power (see page 9). They excel at advanced electronic theory. They rely on brain power, not brawn to get the job done. They represent the future of our industry. And, in truth, that was the best part of my whirlwind time-tour. I have gained so much respect for the knowledge and skills automotive technicians possess. To be able to find the smallest fault in such a complex piece of machinery, and set right the tiniest imbalance is truly remarkable. I feel like I have witnessed the complete timeline of the motorcar, from its humblest beginnings to its impressive future still being written. And it’s clear that repair technicians will always be a very important part of the equation. The only thing that would have made my time travel experience complete would have been if I’d done it from behind the wheel of a DeLorean DMC-12, the stainless steel wonder made all-themore famous in the Back to the Future movies. You can reach me toll free at 1-866-222-6787. Or e-mail me at ajanssen@canadiantechnician.ca.

CANADIAN TECHNICIAN 5

LARRY DICKISON

LETTERS Flat rate doesn’t always lead to the best results RE: Working by their own rules, April 2006 I have to agree with Paul Summers from Northern Honda in North Bay in regards to flat rate. I’ve worked in flat rate shops and it’s dog-eat-dog on most days. It encourages short cuts, as you try to get the job done quickly so you can start the next one. The more jobs you can do in eight hours, the more you take home at the end of the week. But sometimes the job doesn’t get done right, and it leads to customer complaints. Thank God I have my own shop today. If a job takes me a little longer, I end up with a satisfied customer who will happily come back to my shop. If you can’t do a good job, then don’t do it. Give it to another mechanic. Merle Gordon Merle’s Auto Repairs St. Catharines, ON P.S. I must congratulate you for publishing such an interesting and helpful magazine. I have a son working as a technician in the Canadian military. When I’m through reading, I send it to him and his buddies. So far lots of positive response from them. So once again, thank you for a great contribution to the trade!

Customers should return to OE dealers for a time RE: Lock-out situation is grave concern, May 2006 While I can’t comment specifically on the Volkswagen issue, I can say that Fords are

becoming ever more networked by the vehicle computers. As Ford moved forward into CAN networks and computer controls, more and more things have become VIN specific. ABS modules, air bags and the modules that control them, instrument clusters, and even radios. (Anyone who takes a radio out of a Mustang, Ford 500, or Freestyle/Freestar will soon find out that it will not function until re-initialized.) Here in the U.S., independent shops have access to repair info like this. There’s a charge but it is nominal. Is it fair that a customer would be forced to take the vehicle back to the dealer for some repairs? I would say yes. The OE manufacturers are responsible for their vehicles until the warranty runs out. They are expected to repair them for free if a defect is found. And they have to cover the costs of any recalls. If the owner

was free to take his car anywhere he chose for warranty work as well as his maintenance, the cost of a vehicle would go through the roof. If indy shops were allowed full access to all repair information, I’d bet they would still cherry pick the choice work and send the stuff they didn’t want to the dealer… just like it has always been. Steve Penrose Glendale, AZ

Right-to-repair issue needs a new champion RE: Lock-out situation is grave concern Let’s look at this problem from outside the room, instead of inside it. When OBD2 was introduced, it wasn’t because independents were screaming for it. It was mandated for all vehicles because of pressure from the American EPA and SAE. So

RIDES

Reader

Cecil Bassett, owner of Hi-Tech Auto Rebuilders sent in this shot of his 1929 Hudson Essex. He is planning to install a smallblock Chevy motor. It already has a Dana 60 rear end with 456 gears and posi. You can see more “Reader Rides” on our web site at www.canadiantechnician.ca. And if you have a photo of your hot ride, feel free to send it in.We’ll put it up!

6 CANADIAN TECHNICIAN

JUNE 2006

who will be the champion for R2R (Right to Repair)? My guess would be the Ministry of Health and Safety. I don’t think we’ll ever find someone who will scream that we need to unlock the radio though. Christopher Hochheimer Holden’s Shell Sarnia, ON

Restricted access to information is a growing problem RE: Lock-out situation is grave concern The lock-out is real. At our shop we work on mostly European vehicles. I’ve invested $45k or better, not including updates, in my scan equipment alone, and I still have to take vehicles to the dealer for burn-in if I buy a new comfort module or any other main fuel injection piece. This is a real problem! Sean O’Gorman Glenn’s Import & Domestic Courtenay BC

Government needs to weigh in on this issue RE: Lock-out situation is grave concern I know that dealers provide a necessary service, and are usually more up-to-date than indies. But I find it strange that a government that thinks small business is the backbone of our communities takes no interest in the right-to-repair issue. We indies are being pinched out by large corporations. Of course dealers should do the warranty work. It’s called standing behind your product. I always assumed, perhaps incorrectly, that the cost of warranty repairs was built into the price of a new vehicle. But we always have, and always should be able to fix our customers cars. All of the home electronics companies release wiring diagrams to the independent TV repair shops, why is our industry different? I can’t help but feel that some OEs feel they can’t compete with the level of customer service we indies provide, so they withhold information to force the customers to come back to them. That is not in the consumer’s best interest. It should be illegal. Where is Michael Moore? Sounds like a movie! Pete Lesco Wellington Tire London, ON JUNE 2006

Flushes are great, but repairs still need to be done

Cars aren’t breaking down like they used to

RE: Looking for cars to fix? April 2006 Your editorial caught my attention more than usual this time. I’ve always been an advocate that maintenance is better for the client as well as the technician, but there’s something to be careful of. If your shop is geared up for maintenance with all the latest “triple bypass” machines, that’s great. But until you’ve had all of your client’s cars from new to start your new diet of fluid flushes, cars will continue to break down. Even the best maintained automobile wears out. Pot holes break front ends, modules fail (and you can’t flush those), brakes wear out, and your best client still needs a second car for his college-age kids to drive. So if all the technicians are busy flushing fluids and rotating air filter clips, diagnostic skills will fall by the wayside. Who will fix the car that has the horn blowing when you turn the wipers on? Technicians with the ability to diagnose complex problems don’t grow on trees. You can teach guys to hook up hoses to change fluids in a few minutes... But how will they ever learn the difference between a Zener diode and a PNP transistor? And there’s another danger in investing in the wrong equipment for your shop. You might have your customers on a good flush diet right, but sooner or later you’ll have to tell someone that you can’t replace his leaky heater core, his faulty airbag clockspring, or his wonky wiper linkage because you don’t have the right tools. You used your money to buy transmission dialysis equipment. The ROI on scan tools was too low and you didn’t bother to update them. I agree maintenance is a great way to reduce cost and increase net value to the car owner. It is also highly profitable for the shop. But car manufacturers have been putting maintenance schedules in the cars they sell for 50 years... and owners have largely ignored them. No matter how religiously the car is maintained, it will eventually need repairs. Someone has to do it. Now, if it’s not profitable, you’re doing it wrong! And that’s a whole different kettle of fish. Hans Zundel, Technician. Premier Automotives Ft. McMurray, AB

RE: Looking for cars to fix? Shops hoping for a spike in business whenever there’s a cold snap or a long weekend are going to find themselves in trouble these days. Cars are becoming more reliable. Seeing them towed in during cold weather just doesn’t happen like it used too. Longer intervals for service are changing also. So the question is, are shops changing with the times or not? I think everyone’s learning that it’s cheaper to maintain it, than it is to repair it. Scott Perfect Score Auto Service Calgary, AB

Management S.O.S. shared invaluable ideas RE: Going for gross, April 2006 I was very impressed with the Management S.O.S. column by Kelly Bennett. I especially enjoyed the part about “I am in business to help needy children.” Very admiring words. I am sure that everyone who has read this article must have appreciated it. If we want to be successful, it is about time to change the way we do business. Please keep sharing your invaluable ideas. Sharan Dhanjal Auto Service Centre Brantford, ON

Paying for work done is a matter of respect RE: Going for gross Your article was of great interest to me as I see this kind of behavior every day. People are always saying “No that’s okay. It’s on me.” But I really don’t like to do anything for free and I don’t expect anyone to do it for me. It really boils down to the respect you give others and the respect you demand in return. Thanks for the insight. Good job on the article. Melody Coleman

How to reach us

We welcome your feedback on what you see in Canadian Technician – or anything else you feel strongly about. Drop us a line at Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4. Or send an e-mail to ajanssen@canadiantechnician.ca. Our fax number is 416/614-8861. We reserve the right to edit your letters for length and clarity. CANADIAN TECHNICIAN 7

From Our Forum

Recent postings on www.canadiantechnician.ca/forum

Boots in the bay As one forum member points out,‘Work is tough if your feet hurt.’ What are you wearing… on your feet, I mean. What brand or type of footwear do you wear on the job? I usually get a year out of a pair of boots. The foot-bed gets beaten down from the concrete floors. I have to replace the insoles after six months, and go through a few laces, too. Right now I’m trying a pair of Canadian-made “Canada West” boots from Winnipeg. Anyone else got a boot they swear by? Swear at? Posted by: Carfixr / 04-09-06 Just bought a pair of Sorels two months ago. Set me back about 180 clams. Best boots I’ve ever worn. Virtually no break-in period, nice and warm. For when it gets real cold and snowy I wear Sorel steel-toed snowmobile boots. The only time your feet get wet in those is when they sweat. Posted by: McWrench / 04-09-06 Always used to wear Terra when I was working in Ontario. Can’t get them down here [Arizona] so I have settled on Sketchers. They’re like a safety tennis shoe style. Steel toe and sole but very light and comfortable. When it hits 115°F outside, the parking lot is around the 140°F. You don’t want to heavy a boot on. Posted by: Canuck / 04-09-06 I used to wear Wolverine Durashocks until they changed the design. They were the longest lasting boot I ever had, with one pair lasting three years. Plus they were “running shoe” comfortable right from day one. Now I have a pair of JB Goodhues safety boots. Posted by: Remencin / 04-10-06 I’ve had problems with feet, knees, and back for quite a while now. Orthotics did little, chiroprac8 CANADIAN TECHNICIAN

tor was only temporary solution. I bought a pair of boots out of Edmonton called Z-coil. They look a little goofy, but I can do 10 or 12 hours a day straight through without noticing any bother to my feet. With my old boots I’d be in pain before morning coffee. Posted by: Iammattv / 04-10-06

Hoists only go so high, and I’m 6’2” in my socks. I’m either perpetually slumping (hard on the back), or smashing my head on stuff. If I’m doing some electrical or under-dash work, I sometimes sneak on my running shoes. I know this is bad and I shouldn’t do it. Just being honest. Posted by: Pete / 04-13-06

Just bought a new pair of Dakotas which worked well this winter. Kept my feet warm and dry. Hopefully they’ll last more than a year. Posted by: SlamminSammy / 04-10-06

About six months ago I bought a pair of Mechanix pit boots. Light weight, good for working on concrete, and priced OK at $90. I’ve paid a lot more for less. I go through a pair in a year. Posted by: Scott / 04-13-06

I just bought a pair of Dakota Quad Comfort – $180 and worth every penny. Work is tough if your feet hurt. Posted by: TheChamp / 04-10-06 I can’t believe I’m the only one wearing CAT. I bought a pair at Christmas on sale for $120. Posted by: PopeyeW / 04-11-06 After years of wearing expensive boots, I’ve settled on a pair of composite toed and shank boots from Walmart. Believe it or not, they’re very light, quite comfortable, and durable. And they only cost $30. Posted by: Pumpkin / 04-11-06 I usually buy Terra Light or Wildsiders. They seem to hold up pretty good for 10-12 months. The insoles have to be changed once, and laces every three or four months. I once owned a pair of CATs. Man, they were the absolute best. The most comfortable work boot I ever had. The only draw back was the $225 price tag. Posted by: Hawk / 04-11-06

You guys may think I’m crazy, but I don’t wear boots anymore. Nothing but a good pair of sneakers for me. They last five months if I’m lucky. The wet foot syndrome is pretty much impossible to beat in the winter unless you’re wearing rubber boots! Posted by: Trentski / 04-14-06 I wear the Dakota Met-Guard version. At first I found them a little bulky, but they save the tops of your feet if you drop things frequently. Had them since the fall and are still holding up nice. The most comfortable one I ever had were the Terra Wildsider but the leather was too high quality. Once the oil got in there they just fell apart. Posted by: Andrew / 04-14-06

Join the discussion!

Log on to www.canadiantechnician.ca /forum and see what everyone’s talking about. If you’ve got an opinion to share,we’re looking forward to hearing it.

My problem is that boots add at least an inch to my height. JUNE 2006

Out

&About

ACDelco names Canada’s top TSS techs Fifteen techs vie for the three spots reserved for Canadians at ACDelco’s Technician of the Millennium competition. By Allan Janssen Three Canadian technicians will compete in October for the prestigious title of Technician of the Millennium. Phil Taekema of Woodriver Valley Automotive Service in Moncton, N.B, David Jaggard of Eccles Auto Service Inc. in Dundas, Ont., and Tom Bischoff of Williams Automotive Service in Kelowna, B.C. will face five U.S. competitors at the North American finals of the ACDelcosponsored competition. All are from member shops of ACDelco’s TSS (Total Service Support) banner program. They secured their spots in the finals by beating other regional finalists in a dramatic elimination round at GM’s Heritage Center in Sterling Heights, Michigan. The competition gave the techs two hours to find and fix five different faults on a 2006 Chevrolet Malibu LT. “This is a fantastic competition,” said Jaggard. “It’s a challenge to ask yourself, ‘Can somebody break a car that I can still fix?’” He competed in the Central Canada region against Brandon Dmytryshyn of Locke Street Tire in Hamilton, Ont. (who placed second in his region); Jamie Bridge of Lynja Injection Services Ltd. in Napanee, Ont. (third place); Michael Lopers of Tomlin Auto Service in Oshawa, Ont.; and Paul Biggar of Drummond Service in Niagara Falls, Ont. “Competitions like this bring more awareness that technicians aren’t just hacks,” said Bischoff. “It takes a whole lot of knowledge to fix today’s cars.” He said he’d studied wiring diagrams of the Malibu for weeks before the event. And it seemed to pay off. Of all the competitors, he completed the test fastest. “I’ve got adrenaline rushing through me right now,” he said after leaving the test area about 45 minutes early. “It’s going to take me a while to come JUNE 2006

down from this!” He competed in the Western Canada region against Murray Peissard of Winn Automotive in Kelowna (who placed second in his region); Wayne Colton of Dynamic Auto Service in Winnipeg (third place); Darshan Singh Deol of Deol Auto Service in Edmonton; and Ian Bellamy of Westview Auto Ltd. in Edmonton. “It was a lot of fun,” said Taekema. “It was very nerve-wracking at first, but once I settled down, it was great. Then I was cruising!” He competed in the Eastern Canada region against Charles Smith of D.C.D Auto Electric Inc. in Charlottetown (who placed second in his region); Darren Phillips of Darren Phillips Auto Repair in Lower Cloverdale, N.B (third place); Jack Estey of Craig Auto Electric in Fredericton; and Chris Grant of Sackville Auto Clinic Ltd. in Westcock, N.B. The three regional winners won a trip to the finals in Las Vegas, a new Snap-on tool box, a unique ACDelco uniform, and a commemorative plaque. Cory Graham, ACDelco’s national sales and marketing manager, says the Technician of the Millennium competition demonstrates ACDelco’s commitment to industry-leading training, which gives technicians confidence of knowing they can fix any vehicle properly. “Sadly a lot of shop owners have yet to realize that they have to make an investment in the gentlemen in their bays. By restricting them from going to training, and forcing them to take training on their own at nights or on weekends, they’re missing out on a lot of upgrades in the training world, ways of fixing newer technologies,” he said. For more photos from the ACDelco regional finals, visit www.cana diantechnician.ca.

Phil Taekema, under the hood of a bugged 2006 Chev Malibu.

David Jaggard checks repair information during the competition, held at GM’s Heritage Center in Sterling Heights, Mich.

Tom Bischoff closed the hood of his bugged vehicle about 45 minutes before his competitors. CANADIAN TECHNICIAN 9

Supplier News Ideal Supply holds annual trade show in Ontario

OUT & ABOUT

Encouraging statistics to be released by U.S. group Central Ontario-based Ideal Supply held its annual trade show for industrial, electrical, and automotive customers. Held at the Orangeville Fairgrounds, it drew a crowd of about 1,700 customers over two days in May. It also featured a celebrity appearance by Canadian strongman Hugo Girard (six times named Canada’ strongest man, twice named North America’s strongest man, and in 2002 capturing the World’s Strongest Man title). Pictured above, John MacDonald, Ideal’s vice president of sales and marketing, welcomes Dave Versteegh of Auto Repair Inc., in St. Mary’s, Ont., to the company’s promotions booth where “bucks” earned at the trade show could be exchanged for a wide variety of merchandise.The company is celebrating its 80th year in business.

New Ontario salesperson for Grant Brother Sales David Croteau has joined the Grant Brothers Sales team. He has accepted the position of district sales manager for central and eastern Ontario. Croteau has an extensive background in the automotive and heavy duty jobber industry, starting at his family’s Elliot Lake NAPA store. David was formerly the marketing coordinator for Mevotech.

PartSource opens two locations Thunder Bay mayor Lynn Peterson join Bruce Allen, president of PartSource, and franchisee Bill Markall for a ribbon cutting ceremony to open two new PartSource locations in that northern Ontario city. The celebrations included a charity barbecue with proceeds going to the local Big Brothers/Big Sisters Association. PartSource now has 57 stores in Canada. The two new Thunder Bay stores are located at 321 North Vickers Street and 730 Memorial Avenue.

New ‘Castrol Raceway’ open for business in Edmonton The raceway in Edmonton – once known as Budweiser Motorsport Park – is now being sponsored by Castrol. The facility became Castrol Raceway in May, following a new deal struck with Wakefield Canada, the exclusive distributor of Castrol lubricants in Canada. Castrol Raceway houses a quarter-mile IHRA sanctioned drag strip, a three-eighths mile clay oval track, a 10-acre motocross facility and a 2.7 km road course currently under construction.

10 CANADIAN TECHNICIAN

A report to be published this month is filled with positive news about the American aftermarket. The Automotive Aftermarket Status Report, compiled by the Automotive Aftermarket Suppliers Association (AASA), suggests Americans are taking better care of their cars, DIY activity is continuing to decline, and the economic forecast for the repair business is stronger than it has been for years. AASA says unperformed maintenance – the work that is being ignored on America’s fleet of 232 million light vehicles – has dropped to $52 billion in 2005. That’s $4 billion less than it was estimated to be in 2004, and $10 billion less than the record high set in 2002. “This drop may signify that industry efforts to educate consumers on vehicle maintenance may be paying off and that owners are indeed taking better care of their cars and trucks,” said Steve Handschuh, executive director of AASA. The Automotive Aftermarket Status Report will also contain data suggesting that all types of do-it-yourself (DIY) activity have dropped significantly over the past 10 years. Based on comprehensive consumer surveys, the report reveals that between 1995 and 2005, “heavy” DIY activity fell from 33 per cent of the jobs to 25 per cent; “medium” DIY activity dropped from 35 per cent to 28 per cent; and the per cent of jobs in the “light” DIY service group declined from 54 per cent in 1995 to 40 per cent in 2005. It is believed that increasing vehicle complexity and changing demographics have led to all three levels of DIY activity declining. AASA research director Frank Hampshire notes that the DIY estimates are based on consumer purchases for DIY repairs. Finally, the Status Report predicts that the light vehicle automotive aftermarket industry will grow 4.2 per cent in 2006. New AASA research shows that the value of the light vehicle aftermarket (parts and labor) broke the $200 billion mark for the first time ever in 2005, finishing at $200.41 billion – a 5.2 per cent increase from 2004. The jump was the highest the industry has experienced since a 5.6 per cent increase in 2000. If you include the $54.5 billion heavy duty aftermarket (Class 6 through 8), the total U.S. aftermarket is $255 billion – a 5.1 per cent increase over 2004. AASA estimates that the light vehicle aftermarket will finish 2006 at nearly $209 billion. Growth will continue at a somewhat slower pace and reach $239 billion by the end of the decade. “We expect the aftermarket to only get stronger in the years to come,” says Handschuh.

Sometimes broken down cars come to you on a hook. Other times they come to you on a… cart? This innovative conveyance was spied on the Internet. Have an interesting picture to share? Send it to Eye Spy,c/o Canadian Technician, 451 Attwell Drive,Toronto,ON, M9W 5C4. Or e-mail your high-resolution image to the editor:ajanssen@canadiantechnician.ca JUNE 2006

We don’t just meet these standards. We exceed them.

Trademark of Shell Canada Limited. Used under license by Shell Canada Products.

Extraordinary movement. It’s something worth striving for. BMW, GM, Honda and Toyota established strict TOP TIER Detergent Gasoline standards because engine performance can be adversely affected by poor-quality gasoline. Our commitment was to meet these standards. In fact, we exceeded them. Shell’s TOP TIER Detergent Gasoline helps keep your engine cleaner. And a clean engine helps reduce emissions, and provide optimal fuel economy and performance for your vehicle. We’re the first national fuel company in Canada to exceed these standards and all our gasoline grades – Bronze, Silver and V-Power™ – qualify for this prestigious, high-level designation. Commitment to fuel innovation – that’s what separates Shell from ordinary fuels.

www.shell.ca/toptier

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Supplier News

OUT & ABOUT

NAIT, top students honored for hard work

‘Get it right,’ parts makers told at annual aftermarket conference Fit, form, and function is still the top concern of aftermarket repair shops… and they’ll source their parts from any source necessary to meet their customers’ needs. That was the blunt message to delegates at the 2006 Global Automotive Aftermarket Symposium held in Dearborn, Mich., May 17. A panel of service providers Service provider panel at GAAS. From left: Denny from across North America Kahler, Aaron Clements, Ron Pyle, John Cochrane, challenged aftermarket part and Betty Jo Young. manufacturers to “get it right.” “Form, fit, and function is absolutely strive to get the very best parts we can critical out there,” said Toronto shop get our hands on and in some cases, that owner John Cochrane, owner of does turn out to be an OE part.” Cochrane Automotive. “Our technicians Cochrane also indicated that he has want that and they are demanding that. noticed a rise in purchases from OE dealYou can’t have an oxygen sensor that has erships, and suggested that may be four wires and you just crimp on the terbecause aftermarket pricing is someminals. I’m sorry. That just won’t fly. It times off the mark. has to look the same, perform the same, “When we look at an aftermarket meet the specifications.” price, compared to an OE price, the He pointed out all the costs associated aftermarket price in many cases is signifwith the failure of an aftermarket part but icantly higher… and we’re not talking 10 added, “That’s insignificant compared to per cent. We’re talking 50, 60, 200, somethe fact that we have lost the retail custimes 300 per cent higher,” he said. tomer. He does not have confidence in us.” “We have choices,” Kahler reminded The panel discussion, moderated by the audience of aftermarket executives. Ron Pyle of the Automotive Service “If we specify a brand that we know Association, also included Denny Kahler of works on the vehicle, it drives us Kahler’s Werkstatt in Dublin, Calif.; Aaron absolutely crazy if another brand Clements of C&C Automotive in Augusta, shows up.” Georgia; and Betty Jo Young of Young’s Clements ended the session on a note Automotive Center in Houston, Texas. of appreciations for technicians, saying On the important question of who “Too often we overlook a very important specifies the brand that is purchased for part of the equation, and that’s the techa repair, the panelists were clear that the nician. We have managers, service advifinal decision goes to the technician who sors, fleet sales managers, parts people – will be using it. and each one of them should be working “We get very few questions from the very hard to give that technician everycustomer on wanting a certain brand, but thing that he or she needs to fix that car. we do get a lot of feedback from the We really have to concentrate on the technicians on what they want to use. technicians. Treat them right, pay them And if a technician had a problem with well, give them the benefits that they one part a year ago, that tech does not deserve, and treat them like gold. They want that part again,” said Clements. “We are our most valuable asset.” JUNE 2006

Photo by Brian Cruickshank

By Allan Janssen As part of its customer loyalty program, Warehouse Services Inc. has recognized Denis Guenette, head of the automotive, auto body and parts technician programs at the Northern Alberta Institute of Technology for contributions made to the automotive industry. WSI’s Jim Fraser (pictured above left) presented Denis with a limited edition print in appreciation of his work done. WSI also awarded winners of the NAIT “Highest Academic Achievement” award. Recipients were students Siu Mak and Dmitry Lytovchenko. This term’s winner of the NAIT “Highest Overall Achievement Award” for second-year automotive apprentices went to Ben Tolsma of Bert’s Alignment in Edmonton.

Canbuilt updates web site Canbuilt is describing its new updated web site – www.canbuilt.com – as a work in progress.The plan is to make as much information as possible available with links to catalog pages, demonstrations, presentations, parts lists, installation instructions, and user manuals.The company is constantly looking for feedback from users in an effort to improve content.

Uni-Select purchases Auto Craft The growing network of Uni-Select companies expanded into King of Prussia, PA with the purchase of auto parts, equipment, tools, and accessories distributor Auto Craft Automotive Products, which operates one distribution center, five branch warehouses and seven corporate stores. Uni-Select now operates 45 distribution centers and 173 stores throughout the United States.

CRC names new automotive marketing director Jim Turnure has been named director of marketing for the automotive division of CRC Industries. CRC produces specialty chemicals for automotive maintenance.

Federal budget features tool cost allowance as promised The Automotive Industries Association of Canada is pleased to report that the Conservative government has followed through with a campaign promise to address the cost of tools for skilled labor. In addition, there is now a tax credit initiative and a grant program aimed at helping employers who hire apprentices. In 2002, AIA successfully lobbied for a tool tax credit for apprentices. Since then, AIA has continued to meet with government and opposition representatives to extend this type of tax incentive to all licensed trades. The association describes this spring’s budget announcement as a vindication of its efforts. CANADIAN TECHNICIAN 13

MANAGEMENT

S.O.S. Joining the CLOCK WATCHER

In this series of fictional letters from a new shop owner to his former boss, management trainer Kelly Bennett discusses basic business principles that apply to the automotive repair industry.

If you’re not selling enough labor hours per technician, you have a productivity problem, an efficiency problem… or both!

buckets making ’m not I t u b busy e area pretty t in th . We’re e lowes lly: e h e r t K e h s r i a p e u D rate add r labor doesn’t ting to sure ou ’m star ng just e I i k h a t t m u e B m y o l . S some tional e shop e rate I inten ough th drop th y yet. ble thr I i s d s l o u p o h of mone ume as eed. S uch vol m e we n et as m he volu t g n i t so we g t get r? till no al pape we’re s the loc n i y l realize i heav tise it d adver more an

Dear Erol: Woah! Slow down there! If I understand you correctly, you’re not making much money, so you want to charge your customers less, and spend money advertising, so people will come in and pay you less? Is that what you’re saying? I guess I haven’t been making myself clear. You have to understand that your labor rate is part of a complex equation that goes way beyond a simple comparison of what others in your area are charging. You’ve got to be smart about your labor rate – even if your competitors aren’t. As you know, I belong to a management group that meets every other month and we share lots of information. 14 CANADIAN TECHNICIAN

I can tell you the subject of labor rate comes up fairly often. I’ll never forget my very first meeting. I was talking with one of the “star” members and my hourly labor rate was $2 higher than his. I was so proud of myself and thought this guy could learn a thing or two from me. When we got talking about sales, he said he had average monthly sales of $93,000. Well, I was in the ballpark, with $89,000. I was still feeling pretty good. But then I asked how many technicians he had. Turns out he had two techs and one apprentice. Three guys? How could he be doing $93,000 a month with three guys? I had five technicians and an apprentice! He was doing more in sales with half as many technicians and a lower labor rate? I was instantly humbled. Over the years, I’ve learned a lot about

this subject. Let me try to summarize the problem and the solution as I see it. First, I can assure you that if you’re “pretty busy” but not making “buckets of money,” it’s probably not a labor-rate issue, but a proficiency problem. Proficiency is the calculation of how many hours we sell out of the ones we “buy” from our employees. We buy eight hours of labor every day from each technician. How many of those should we sell? Well, I can tell you that for many years I sold only four or five hours a day per technician. In fact, that’s the average for an independent shop in Canada. For every eight hours a technician is there, the shop sells only four or five. Now, imagine that one day you order eight spark plugs. They arrive later that morning. You can lay them out on the JUNE 2006

Larry Dickison

floor and count them: 1-2-3-4-5-6-7-8. Four are installed in a customer’s car, but at the end of the day, the other four are missing. You can’t find them anywhere. They’re just gone. The next day you order eight tires and install four of them but the other four simply disappear. How long could this go on before you’d make a point of finding out where all the merchandise is going? Most people would tackle that problem the very day they notice it happening! But for some reason, most people don’t freak out about missing hours. For every tech they hire, they lose three or four hours a day, day after day after day. I’ve worked very hard over the years to solve this problem. It has kept me up many nights, thinking through solutions. It’s really quite simple. If you’re not selling the eight hours per technician per day that you’re buying, you either have a productivity problem, or an efficiency problem. Or maybe you have both! The definitions are simple: Productivity is how much time of the day a technician spends on income-producing work. Efficiency is how fast the technician is. Proficiency is the combination of the two. And the bottom line is that nothing impacts your profitability more than productivity and efficiency. Nothing! You need to figure out if your employees are productive. Do they spend JUNE 2006

enough time working on income-producing work? And are they efficient? Are they fast enough at it? And are they doing it right the first time? The best way to answer these questions – and find out conclusively if you have a problem – is by using a time clock or some other system to track productivity and efficiency. Getting a clock was probably the most effective way to “diagnose” what was happening at my shop. And I’ll be candid, I fought getting one for years! I know now that it probably cost me a huge amount of money to operate so long with lost labor inventory. I wasn’t tracking the most valuable inventory I had: my technicians’ time! Here’s what it took to wake me up. One day at a management meeting, the facilitator asked why I still wasn’t using a time clock. I said, “Well, I talked to my technicians and they said they don’t want one.” The facilitator said, “So how long have you been working for them?” In that workshop, we received an Excel spreadsheet that shows the impact of increasing productivity and efficiency. You’ll see by plugging in your own numbers that by increasing productivity from 60% to 90% and efficiency from 100% to 125% you can almost double your sales. The best part is that it is accomplished without working one more hour or increasing the labor rate. That is the power of management! If you know any-

one else who could benefit from this Excel spreadsheet, have them send me an e-mail at kellythecoach@aol.com. I’d be happy to pass it along to them. This was the kind of system I needed in place to keep my business on the rails. I’d learned about the importance of systems in The E-Myth but now it was time to implement! What I really needed was: 1. A time clock for tracking each labor operation; 2. An effective scheduling system; 3. A work order flow system so I could easily track each job; and 4. A marketing system to keep a steady flow of work year round. The result? Our shop now consistently sells between 9.0 and 9.5 hours per technician per day. It’s really easy to tell by the dollars if there’s a problem. If you’re not doing $25,000 to $30,000 per month per technician, you have a problem! Period. It’s all about what happens with the time. Here’s a great new book that I think will help you. It’s called The Number One Thing You Need To Know by Marcus Buckingham. I’ll admit, I found the first part of the book tough. I just wasn’t getting the point. My patience paid off though, because he has great things to say about managing, leading and sustained personal success. I think it will help you build your team and work out the bugs of implementing systems. It’s what us leaders have to do! Well, I’m outa here. Kerry and I have our “date night” tonight and I have some errands to do as part of a few extra surprises for her. Wow, we’ve been married for 20 years and we still pull lots of fun surprises. It’s a blast. Anyway, I’m sure you’ll figure all this productivity stuff. And, as always, I’m only an e-mail away.—Kelly Kelly Bennett is a certified management trainer with 14 years experience coaching automotive repair shop owners. You can reach him at kellythe coach@aol.com or visit www.kellybennett.ca

CANADIAN TECHNICIAN 15

REASON NUMBER

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TRACK experience Jocelyn Laliberte with his GM stock frame with a fiberglass body truck – rebuilt from the ground up.

Former tech made the jump to high-performance work… and hasn’t looked back since. By Jamie Maudsley

t doesn’t matter whether it’s an Acura on a road course, a CASCAR Sportsman car at Autodrome Ste. Eustache, a Dwarf car at Oswego, N.Y., or a high-performance remote-controlled car on an indoor track. If it races, Jocelyn Laliberte will either want to wrench on it or control it. Laliberte started as a licensed techniJUNE 2006

cian just outside of Montreal, before his career became a wild ride that led him to a number of race tracks throughout Quebec, Ontario, and New York. “The shop I was at was closing. I’d been working on cars, and liked it, but I still remember the day I was under the car and had a big chunk of snow go right down my neck. That’s when I started

thinking about working on race cars fulltime,” he says. Laliberte’s talent and work ethic became apparent in his first racing adventure: piloting go-karts. “My first year, I struggled,” he admits. “My motors were getting outperformed every week, so I figured the best way to beat that problem was to [work on them] CANADIAN TECHNICIAN 17

myself. I came out the next season and kicked butt with my own motors.” His successes led to some freelance work, so he formed his own company and began tweaking motors for racers who were looking for the same horsepower and handling that he’d achieved. Ultimately he was hired by a wellknown road racing shoe Francois Audette, as the full-time car chief for an Acura in the Firehawk series, responsible for all the maintenance at the shop during the week. For two seasons he cut his teeth with Francois, until an accident ended his benefactor’s career. Laliberte returned to his own company, Performance Plus, where he built race engines, and set them up for other racers, and fixed them when they needed repair. In 1996, Laliberte climbed behind the wheel again, as he started shoeing a Dwarf-style car in the Legends class at Ste. Eustache, and the Ottodrome in Ottawa. “I started to get the hang of it after the first few nights,” he recalls. “I improved and started running in the top five. I had great horsepower. I was building my own motors, and was able to use quite a bit of theory that I learned from karting to make horsepower. It was first race car I had driven with suspension. I was able to use some of the things on the Formula Ford such as the bump-steer, and how it affected the roll center. Those things weren’t common in the class at the time, and my experience gave me an advantage.” Laliberte was prepared to take a step back from racing again in 1999 to concentrate on his growing racing business… but then he got an offer from Quebec racing legend Claude Leclerc to drive Leclerc’s back-up car in the 1999 Cari-All 300 at Ste. Eustache. “I had a great debut. It was my first time in a full-sized stock car and I was able to stay out of trouble all day and come home with a fifth-place finish. At the time, Claude’s sponsor was looking for a second car at Ste. Eustache, and I got the offer.” The full-time job with Claude involved prepping both cars. Again, he brought with him some unique ideas about suspension, learned from the Dwarf car, to apply to the CASCAR – though on a different scale. 18 CANADIAN TECHNICIAN

“The CASCAR, whew! It was a fullsized purpose-built race car with a ton of horsepower,” he says. “It was a blast to drive. On a road course, a driver can help a bad setup so much, but on an oval, a driver can only do so much if his setup is bad. So I really concentrated on learning how adjustments affected the car.” In 2001, Francois Audette resurfaced – with an exciting new offer. “Francois had started a Formula Ford team for his two sons Mathieu and Remy.

I’d been working on cars, and liked it, but I still remember the day I was under the car and had a big chunk of snow go right down my neck. That’s when I started thinking about working on race cars full-time.” They were both aspiring drivers, and I was able to help them become better racers. I taught them what to ‘feel’ in a race car, and how they could overcome an illhandling car by taking different lines through the corners. Those lessons came from watching their dad race, and racing karts myself.” Laliberte left Audette’s team after two seasons to once again concentrate on his business and his own racing program. He built a Suzuki Swift to race in the MiniStock class at Ste. Eustache and traveled as far as Oswego, New York for the ‘Race of Champions’ in his four-cylinder racer. Late in the season, Laliberte destroyed his Swift in a crash. “It was a bad wreck,” he says. “The car was cut in half and the engine wound up about 400 feet from the car. I had a destroyed race car, but my sponsors wanted me to continue racing, in a truck. We bought a truck that wasn’t in very good shape and rebuilt it from the ground up. So far, we’ve done very well with it. It’s a GM stock frame with a fiberglass body. We have load bolts in it, and some items are fabricated, such as the control arms.”

The big change in the Ste. Eustache Pro Truck division is a new crate motor rule, with everyone racing powerplants from General Motors. “I love them,” exclaims Laliberte. “You save so much time in preparation, and you don’t have to worry at all. It allows my team to spend one less night at the shop working on the car,” he laughs. “—or maybe one more night working on the chassis.” Laliberte is a firm believer that if a technician is a race fan, working on a team will make him that much better of a technician back at the shop. “You learn to use a lot of logic to solve problems,” he explains. “You see things that you don’t see on the street, and when you’re under the pressure of competition, you have to be able to fix those problems quickly.” There are lessons for this determined racer and engine builder even at Circuit Telejuide Ste. Roc, the indoor track for remote controlled cars that he manages in his spare time. More than 100 members race gas- and electric-powered remote controlled cars there, often with big budgets, complete race teams, and big-name sponsors The track is also an oval (with an optional road course on the infield), and measures 161 feet, complete with eight degrees of banking in the corners, which works out to a scale 3/10th-mile surface. He has applied his race experience to this new venue with great success. “I know from working on real race cars that everything has to be straight, and clean. You can’t have anything binding up,” he says. “You have to respect measurements and clearances. When you’re racing a miniature car, it’s much the same as it is at the track, you have to keep a clear head, and not get too excited and start making mistakes. In a lot of ways it’s just like real racing – only smaller.” At both tracks, the full-size and the miniature, he says racers have to stay on their toes and handle any eventuality. “When the feature starts, you have to be there,” he says. “That’s pressure!” Fortunately, Laliberte thrives on that kind of pressure. And he’s always prepared for the next turn on the crazy ride his career has become. JUNE 2006

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Will Enns

Breaking THE CODES

A simple emissions problem can affect many systems. Finding the root problem hinges on how you read the DTCs. By Jim Linder

he interconnection between automotive systems and components grows more complex with each model year. For example, there’s no question that emission problems can lead to drive-ability and engine management problems. Emission controls are constantly monitored by the vehicle’s on-board computer. When an emission control problem or component fails and causes tailpipe emissions to exceed a preset standard, the on-board computer will activate the malfunction indicator lamp (MIL) lamp. A diagnostic trouble code (DTC) will be set by the end of a second trip if the fault is repeated or remains 20 CANADIAN TECHNICIAN

from a previous trip or failure. The most common emission-related problems and DTCs, shown from test lane test results over the last few years, represent six major areas or systems to be concerned with: the O2 sensor, the air-fuel mixture, engine misfire, exhaust gas recirculation, catalyst (catalytic converter), and evaporative emission system (EVAP).

P0133, P0134, and P0141 O2 sensor codes and systems will rank right up there at the top of any emission program and testing. The O2 DTCs are either slow (P0133), zero activity (P0134), or a heater problem (P0141). All of these will cause a

driveability issue as the O2 sensor is considered to be a major control component of all OBD systems. A slow activity sensor usually is a contamination problem with high mileage and improper engine oil control ranking high as the root cause of the problem. A heater circuit is used on most OBD vehicles to assure a rapid report from the sensor to the on-board computer. The most common cause of the DTC P0141 is a defective sensor or an electrical wiring problem in the harness (for example, water in the connector allowing voltage to short out the sensor heater section).

P0171, P0172 “Incorrect fuel trim” means the air-fuel JUNE 2006

ratio remained leaner or richer than the fuel correction limit for the vehicle for a given (spec) amount of time. This being a more damaging code than some others, it must be repaired right away to prevent any further damage to the engine. A lean system can cause engine damage due to heat build-up and a rich condition will flood the engine out, also causing damage. Defective or stuck open fuel injectors and air leaks is the usual cause of these codes.

could restrict exhaust flow, causing harm to engine parts as well.

P0442

EVAP System Fault. The evaporative system is a sealed system and is tested with vacuum applied to fuel tank through valves. System leak down is verified through sensors. Problems with this system are usually caused by a broken seal or a damaged or defective purge valve. Special care must be taken when servicing these systems. A smoke machine is P0300, P0301-2-3-4-5-6-etc used to apply pressurized smoke to the Engine misfire (either specific cylinder system for leak testing. or random) is also a potentially engineOnce some knowledge is gained of damaging DTC. The code is set when the these systems, service and proper diagengine is running at 400-4000 rpm (it nosis can be fairly simple. varies with vehicle make and model) and A good procedure to follow would be vehicle road speed is over 3 mph for a using a scan tool to first download all period of 200-1000 revolution testing trouble codes stored in the computer period. The vehicle’s on-board computer (DTCs). Then download and record has detected irregular crankshaft posifreeze-frame information from the scan tion signals which it interprets as engine tool (information that was recorded at misfire. A flashing MIL lamp with engine the time the DTC was set). Finally, look running indicates the problem is present up any and all TSBs before checking all at time of testing. the basics (visual as well as physical). More often than P0401 not, you’ll find emisInsufficient EGR syssion failures falling Once some knowledge is tem flow detected. into two distinct This EGR monitoring areas: gained of these systems, system test, showing Core Diagnostic service and proper diagnoactual EGR flow, is Trouble Codes – usually checked with Pattern failure DTCs sis can be fairly simple. engine running at where industry unisteady throttle on a formity is achieved. warm engine. The For example, PO300 EGR valve may be forced to open and (random misfire) is a core DTC and most close while the vehicle’s computer vehicles can share the same causes and checks O2 signal response or manifold effects. vacuum changes. No or little change usuNon-Uniform Diagnostic Trouble ally indicates a restricted EGR system Codes – These DTCs may not lead (passages) or an inoperative EGR valve. directly to the problem areas. For example, a slow O2 sensor may set a code for P0420 poor EGR flow based on a slow signal Catalyst Efficiency Below Normal, (bank when the EGR is opened. The code could one or bank 2) is tested at steady throttle say EGR and be a defective O2. with road speed. A typical test condition Care must be taken to confirm and would be steady throttle at road speed of study each and every emission failure. They 45-60 mph for a period of two minutes. can be responsible for a spider’s web of During the test, the computer detected problems affecting several syems. that the front and rear O2 sensor switch rates were close to each other for more than three seconds (Mazda’s actual Jim Linder, also known as “the injecspecs) Much like the O2 sensor, the catation guru” runs Linder Technical lyst failure is usually caused by high Services in Indianapolis, Indiana. mileage or contamination. Catalysts Reach him at jimlinder@juno.com. JUNE 2006

We know what you do for a living... We want to know what you do for fun. Call us toll free

866/222-6787

Tell us your stories ■ Interesting hobbies ■ Prestigious awards ■ Restoration projects ■ Repairs in exotic places ■ Unusual marketing ideas

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Ask for editor

Allan Janssen or send an e-mail to ajanssen@canadiantechnician.ca fax: 416/614-8861

CANADIAN TECHNICIAN 21

Spark plugs

Valve guide driver

E3 Spark Plugs feature a unique DiamondFire Technology – a diamond-shaped electrode with a revolutionary Edge-to-Edge design. The patented design promises better fuel economy, increased horsepower, and significantly decreased toxic emissions. According to E3, carbon deposit buildup is reduced, for an overall improvement in engine performance. It is backed by a five year, 100,000 mile warranty. E3 – For more info, go to www.aptmag.ca/products/37501

The new Powered Valve Guide Driver from Goodson is an adjustable height guide driver with replaceable pilots. Simply standardize the correct installed height on one guide then repeat it on all others. It features replaceable screw-in pilots with 5/16”-18 threads, 6-1/2” overall length. Locking nut and installation sleeves have flats for positive lock and release adjustments. It’s available in standard (AVG-STD) or metric (AVG-MM) Goodson – For more info, go to www.aptmag.ca/products/35803

Battery brochure

Semi-loaded calipers

EnerSys has just published a new multi-fold brochure with information on its entire range of high-performance Odyssey starting, lighting and ignition (SLI) batteries. The catalog describes the extensive family of batteries, designed for personal watercraft, ATVs, snowmobiles, motorcycles, automobiles, SUVs, light trucks, construction vehicles, and tractor trailers. The 12-panel brochure features a chart showing the advantages of Odyssey technology over conventional battery technology. Also included in the brochure is a complete specification chart. EnerSys – For more info, go to www.aptmag.ca/products/34503

While the dynamic new graphics on the Morse Semi-Loaded Caliper package has great visual appeal, it’s also informative. Users know the Morse Semi-Loaded Caliper comes completely pre-assembled, ready for their friction of choice. All hardware needed, including brackets, are pre-assembled where applicable. It’s 100% remanufactured and restored to OE design. There’s also a disc pad wear chart to help the installer identify problems with the brake system that may be contributing to abnormal pad wear. Morse – For more info, go to www.aptmag.ca/products/37903

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For more info, contact Randall Moore, VP Franchise Operations at 1-800-373-8432, randy@mistertransmission.com or visit www.mistertransmission.com 22 CANADIAN TECHNICIAN

JUNE 2006

CANBUILT Ram exhaust DynoMax Performance Exhaust has launched two new high-efficiency performance exhaust options for owners of 2006 Dodge Ram 1500 models. The new DynoMax cat-back systems deliver the brand’s “application-tuned” sound and help enhance horsepower, torque, and engine efficiency. DynoMax now offers a single exhaust cat-back system (p/n 19428) and dual exhaust cat-back system (p/n 19431) for 2006 Dodge Ram 1500 2WD/4WD 3.7L 6-cylinder, 4.7L 8-cylinder, and 5.7L Hemi 8-cylinder applications. Tenneco – For more info, go to www.aptmag.ca/products/37902

Line extensions ACDelco had expanded its line of DuraStop Brake Parts with more than 300 all-makes all-models parts. Included in the addition are semi-metallic friction pads, shoes, drums and rotors, hydraulic parts and friction ready calipers. ACDelco has also enhanced its DuraStop Ceramic Friction Pad Brake line with another 56 new all-makes all-models numbers. ACDelco has also added 207 chassis parts to its already extensive chassis parts line. ACDelco – For more info, go to www.aptmag.ca/products/37906

ROBOSTRUT: Hydraulic Spring Compressor • Complete Strut change over in less than 5 minutes! • Handles 99% of all struts on today’s vehicles • Hydraulics allows total control and safety for compressing & re-seating springs • Unique 3 Axis Adjustment for maximum tooling contact. Wall Mount RoboStrut Item # RS-410A Special: $849.68 Optional Mobility Kit Item # RS-410WK Reg: $179.86 SPECIAL: 1/2 price with RS-410A

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9 $17

Management system Delphi is introducing a suite of new Delphi service products that integrate seamlessly with the R.O. Writer shop management system. R.O. Writer shop management systems are used for appointment scheduling, customer follow-up, parts ordering, tracking of repair progress and technician performance and marketing programs. Integrating these new Delphi service products with R.O. Writer’s user interface using a common wireless infrastructure help improve shop efficiencies and the ability to sell services on modern vehicles, while lowering the overall acquisition cost for both the Delphi and R.O. Writer systems. The Delphi suite of products integrated with the RO Writer user interface helps to improve a shop’s efficiency and lower overall acquisition cost for R.O. Writer equipped service facilities. Delphi – For more info, go to www.aptmag.ca/products/37701

Ball bearing puller When you remanufacture driveline components for a living, it doesn’t take you long to figure out which tools work and which ones don’t. After using virtually every ball bearing puller on the market, RSG determine that they needed to build their own puller: the T-5000. The RSG T-5000 ball bearing puller will pull all types of ball bearings with and without snap ring grooves. It comes with interchangeable jaw sets that cover most applications to pull everything from speedometer drive gears to tone wheels on transmission shafts. For those hard-to-reach bearings on long shafts, the kit includes extension legs to get the job done. RSG – For more info, go to www.aptmag.ca/products/37801 JUNE 2006

• Removable rear wheel deck • Expandable platform with Optionally Available: - 13” Front Platform Extension - 24” Side Platform Extensions

Model # ML-3000 Shown with Optional Wheel Vise

7,000 lb Storage Lifts: For Cars & SUV’s Model # VL-4700 For cars: 68” Clear ght

Get ow Y er N d TOR r O FAC

Model #VL-4700EXT For SUV’s & pickups: 78” Clear Height • North American Hydraulic units • A complete line of lifts available

.00 E $150 REBAT

WORKSTATION BENCHES & CABINETS • Organize your workspace

! NEW

• Secure your tools. test equipment • Improve Preductivity • Improve shop appearance

See them at: www.canbuilt.com Call your local Parts Supplier or Canbuilt Equipment

1-888-607-2926 • 416-749-6555 ®

www.canbuilt.com • sales@canbuilt.com

CANADIAN TECHNICIAN 23

AC compressor Four Seasons has released valuable tech information on avoiding compressor body leaks. It’s well known that Harrison 6 cylinder compressors, particularly the DA6, HR6, HD6 and HT6 models can have body leaks. Since most of these brackets are cast aluminum, warping is highly unlikely as a cause of leaking. HT6 uses a single solid bracket and the key to avoiding leaks and other problems is a solid fit of the compressor

in the cradle and bolt torquing. First, to assure a solid fit in the cradle, try to rock it. If the compressor goes back and forth, place a shim or standard washer between the compressor and the bracket. Then, torque the four bolts evenly and alternately, making sure the compressor remains solid in the cradle before the bolts are torqued. Unless they are torqued properly, as the bracket materials is heated

and cooled in the engine compartment, the bracket and compressor can twist or rock to conform to each other. In addition to avoiding body seal leaks and increasing the compressor life span, careful cradle fit and proper torquing will also reduce vibration and noise. For information about avoiding compressor body leaks in the DA6, HR6 and HD6 H-6 Series models, call the Four Seasons Tech Hot Line or visit www.4s.com. Four Seasons – For more info, go to www.aptmag.ca/products/37706

Work gloves Kimberly-Clark has released two new gloves to strengthen its innovative safety products category for the industrial market. Kleenguard G40 Latex Coated Gloves have a high tear rating of 4 out of 4 (EN388) and are manufactured to reduce latex proteins, while the new Kleenguard G60 Purple Nitrile Cut Resistant Gloves feature Dyneema, “the world’s strongest fiber.” Both gloves provide the protection industrial workers need and the comfort they want. The Kleenguard G40 Latex Coated Gloves are general purpose industrial gloves that provide enhanced dexterity and grip, as well as hand protection, using a latex coating over a comfortable poly-cotton liner. Kimberly-Clark – For more info, go to www.aptmag.ca/products/37703

Leak finder The new ELF-1 EVAP Leak Finder from RTI Technologies uses no heat or smoke. Instead, it utilizes a one-of-a-kind patented technology that is a safe, non-flammable, smoke-free process to find leaks. The leak detecting substance looks like smoke but is actually a plume created by using the patented technology and a special long-lasting oil. The benefits are that nitrogen is not needed and that higher generation rates fill systems more quickly and reduce service times. The ELF-1 meets current OBDII test requirements. RTI – For more info, go to www.aptmag.ca/products/37401

24 CANADIAN TECHNICIAN

JUNE 2006

CANBUILT Canister conditioning Sakor Technologies has introduced the ECS 3000 Canister Conditioning System. The unit meets all EP ACARB requirements for emission canister conditioning using proven, and safe, butane/nitrogen procedures. The ECS 3000 is capable of truly unattended operation, requiring minimal operator interaction while executing simultaneous and independent multiple-canister operations. The ECS 3000 purge/load module incorporates two independent butane loading stations, is easily relocated, and is ideal for either in-vehicle or bench-top operations. Sakor – For more info, go to www.aptmag.ca/products/36403

Cordless impact wrench DeWalt has designed a heavy-duty 36V impact wrench – the DC800KL – with a 36V battery, providing professional users with increased levels of power and runtime, while maintaining a similar weight to corded and other 18V impact wrenches. DeWalt says the DC800KL provides the performance of a corded impact wrench without the restriction of a power cord. It features a patented all-metal anvil that holds sockets stronger and longer, helping to prevent shearing. DeWalt – For more info, go to www.aptmag.ca/products/37803

THE PANTHER HEADLIGHT AIMER Headlight Aiming MADE EASY! Compact Design, Fast & Simple Operation • Easy to understand, setup and use in any bay Accurately Checks Aim for ALL Headlights • ALL Vehicles, ALL Models, ALL Years

10 Minute Complete Headlight Alignment

DOT APPROVED for all vehicles

Precision ground Optical GLASS Lens • Not affected by: UV, Direct Sunlight, Overspray or Airborne solvents Your NEW Profit Centre: Average $39.95 charge for a 10 minute Alignment! Aimer Presentation and Operation manuals available at: www.canbuilt.com

DEMO ONLINE AT www.canbuilt.com Model OPT-5405 Optical Headlight Aimer

Quick-release bit holder Wera Tools recently introduced its new quick-release bit holder, the Rapidaptor. The new Rapidaptor quickly releases bits, providing better work safety and more productivity. It offers one-handed installation and removal of bits, allowing for more ergonomic and efficient work. Installation is quick and easy. The bit is inserted into the Rapidaptor holder without adjustment of the clamping sleeve. A self-locking system is activated as soon as the bit touches the screw’s recess, making a secure and wobble-free connection. Users quickly remove the bit by pushing the clamping sleeve forward. The spring-loaded mechanism unlocks the bit and lifts it away from the magnet, resulting in a fast and easy tool change. Wera – For more info, go to www.aptmag.ca/products/37802

For a Limited Time: FREE WITH PURCHASE: 1 of -Aimer protective cover - $34.95 Value 2 of -Headlight Resurfacer/Restorer Kit - $79.90 Value Over $115.00 in Savings !

Limited Time Special: $899.00

PLASTIC & HEADLIGHT RECONDITIONER / PROTECTOR

YOUR OPTIONS: REPLACE OR RESTORE BEFORE

AFTER

Suspension supplement Rancho’s brand-new, full-color catalog supplement features more than 200 new applications. The publication includes 36 pages of product and system highlights, including the 2005 Hummer H3 suspension system and Rancho’s first-to-market 2007 Chevrolet Tahoe/GMC Yukon suspension system. Tenneco Automotive – For more info, go to www.aptmag.ca/products/37904 JUNE 2006

Average Headlight Replacement cost $ 150.00 ea. & up

• Cleans / restores multiple vehicles • • • •

Easy 2 step application • Clear lenses in minutes Long term, Shine restorer / UV protective coating NON HAZARDOUS - Environment friendly Item # HRC-1500 MFSRP: $39.95

Call your local Parts Supplier or Canbuilt Equipment 1-888-607-2926 • 416-749-6555 www.canbuilt.com • sales@canbuilt.com CANADIAN TECHNICIAN 25

Tire repair kit A patented tubeless tire repair kit that lets users make permanent repairs which will outlast the tire, without removing the wheel itself, is available from North Shore Laboratories Corporation. Safety Seal Tubeless Tire Repair Kits include everything required to make permanent repairs to most flats caused by nails or objects leaving a 1/4” or smaller puncture. North Shore – For more info, go to www.aptmag.ca/products/36705

SUV/light truck tire Pirelli Tire introduces an addition to its Scorpion light truck/SUV tire range – the Scorpion ATR. Completely re-engineered from the previous Scorpion A/T, the new Scorpion ATR is an off-road tire that is equally at home on pavement. With a view to maximizing the versatility of the Scorpion ATR’s performance, Pirelli engineers focused their attention on the tread design and its associated tread compound. They used a new concept of “sweeping” curved grooves into the basic design and then siping the remaining tread blocks in a specific harmonic pattern. These sipes are very fine cuts in the tread blocks which absorb the noise created by contact with the asphalt as the vehicle travels at

speed. Beyond impressive performance, the Scorpion ATR adds great looks to any suitable vehicle. Pirelli – For more info, go to www.aptmag.ca/products/37704

MAF sensor ACDelco has expanded its line of remanufactured mass air flow sensors. There are now 25 additional all-make remanufactured mass air flow sensors in the company’s Emission/Fuel Injection product line. These new part numbers allow ACDelco to enhance coverage against major competitors in the emissions category. The parts include 1983 2005 model year applications. ACDelco – For more info, go to www.aptmag.ca/products/37702

Air induction filters Amsoil has unveiled its new line of universal air induction filters. Amsoil Ea Air Induction Filters offer superior efficiency, excellent airflow and are cleanable. Like other filter products in the Amsoil Ea line, the new filters utilize nanofiber technology and were developed through partnerships with global filtration leaders. The collaborative effort has been orchestrated by Amsoil with the aim of producing a filter unsurpassed in efficiency and service life. Amsoil – For more info, go to www.aptmag.ca/products/37705

GET YOUR FREE SUBSCRIPTION – FILL IN THIS CARD! ❏ Yes, please send (continue to send) CANADIAN TECHNICIAN magazine – FREE! ❏ No... do not send CANADIAN TECHNICIAN magazine to me. Signature

Date

Please Fax Back To:

416/614-8861 or mail to

Name: Company Name: Company Address: City:

Province:

Telephone:

Fax:

Postal Code:

IMPORTANT!

You must answer all questions

e-mail:

2. I am provincially licensed to repair vehicles: ❑ Yes ❑ No

3. I specify, select, approve or influence/recommend the purchase of automotive replacement parts, tools, or equipment (check all that apply): ❑ Specify ❑ Select ❑ Approve ❑ Influence or recommend ❑ None of the above 4. The type of work we do here includes (check all that apply): 1. ❑ Oil / filter / lube service 2. ❑ Battery sales / service 3. ❑ Brake service 4. ❑ Engine repair / overhaul 5. ❑ Engine performance / emissions / tune-up

6. ❑ Electrical service - chassis 7. ❑ Electrical service - engine 8. ❑ Exhaust / muffler / catalytic converter 9. ❑ Shock / strut service 10. ❑ Steering / suspension service 11. ❑ Wheel alignment / wheel service 12. ❑ Transmission / transaxle service or overhaul (automatic) 13. ❑ Transmission / transaxle service or overhaul (manual) 14. ❑ AC service 15. ❑ Cooling system / radiator service 16. ❑ Emission control service 17. ❑ Clutch service 18. ❑ Fuel injection service 19. ❑ Diesel engine service 20. ❑ Tire sales / service

Have a comment to make about Canadian Technician? We’re listening. _________________________________________________ _____________________________________________________________ _____________________________________________________________

❏ Please call me, I have a story idea for Canadian Technician. 26 CANADIAN TECHNICIAN

MY JOB TITLE IS (CHECK ONE ONLY): ❑ Shop owner / Shop manager ❑ Administration ❑ Service writer / Service manager ❑ Lead technician / Shop foreman ❑ Technician ❑ Apprentice ❑ Other (specify):_________________ 5. Average number of vehicles serviced at this location per week: _______________________________________________________ 6. Number of service bays at this location: _______________________________________________________ 7. Number of mechanics/technicians employed at this location: _______________________________________________________ 8. Number of apprentice technicians employed at this location: _______________________________________________________

What would you like to see more of in Canadian Technician?

❏ Human interest stories and profiles ❏ Technical articles ❏ Business management articles ❏ New product information ❏ News about supplier companies

June 2006

1. This location is a (check one only): A. ❑ General service and repair shop B. ❑ Specialized service and repair shop C. ❑ Service station with repair facilities D. ❑ Automotive rebuilder E. ❑ New car/truck dealer F. ❑ Body shop with repair facilities G. ❑ Fleet owner with repair facilities H. ❑ Other (specify): ________________________

451 Attwell Drive, Toronto, ON M9W 5C4

JUNE 2006

GET FREE HEAT WITH A CLEAN BURNâ„˘ USED-OIL FURNACE Now you can dramatically reduce energy costs by burning used oils.Clean Burn Heating Systems (boiler & furnaces) provide what amounts to FREE HEAT and HOT WATER for space heating, in-floor heating and general purpose hot water. Clean Burn is the industry gold standard in used oil heating equipment.

ADVERTISING

www.canadiantechnician.ca

CLASSIFIED

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Reconditioned Fuel Injectors Why pay for new fuel injectors when you can buy reconditioned ones at a FRACTION of the cost? Fuel injectors ultrasonically cleaned offer new injector performance... assuring the highest quality in the industry. Cochrane Automotive now stocks reconditioned fuel injectors from Linder Technical Services in the USA. Sets are flow rate matched and have a 2 year replacement warranty! Cochrane Automotive - Canadian Distributor 44 Chauncey Avenue, Toronto 416 236-1641 or 1 888 236-1641 parts@cochraneauto.ca www.lindertech.com

8. 10. 11. 14. 17. 18. 20. 23. 26. 27. 28. 29. 30. 31.

1. 4. 6. 7.

June 06

AUTO PUZZLE

ACROSS Buff. Maker of Rendezvous, LaCrosse, and Lucerne vehicle. Dodge namplate. Canadian association representing parts manufacturers and distributors (see page 13). Baseball adjudicator (abbreviation). What paint does when you leave it for a while. Device for measuring weight. One of the Great Lakes. Type of pad used by rockets during take off. The second “R”in R2R (see page 7). They work in bays (abbreviation). Alphabetical or chronological. Toss. American gun association (acronym). Nitrous kit (brand name). What you hope to get from the boss each year. Happen. Nickname of NASCAR driver Russell William Wallace.

DOWN

1. Slotted strip of metal used to adjust the front-end alignment on many vehicles. 2. Avoid. 3. Kia nameplate. 4. Alternator part. 5. The “K”and first “O”in KOEO (two words). 7. U.S.equivalent to the Canadian Automobile Association (acronym). 9. Golf term. 12. Long for. 13. Break time. 15. The radiator hose from the engine-coolant outlet to the radiator inlet. 16. Compound formed when a substance combines with oxygen. 19. Important business measurement that compares the profit made on the sale of a part with the selling price. 20. Ford nameplate, discontinued in 1994. 21. The new high-speed scan tool communication protocol for OBD-II diagnosis. 22. Last name of Beatle drummer Ringo. 23. Shop________:the guy who pays the technicians. 24. Out-dated computer operating system. 25. An electro-mechanical switch having a coil and one or more sets of points. March 2006 Auto Puzzle A U T O M A T I C B T B I N E R T I R I M S E E I M I C R O V S O Y C I F O U R C Y C A I L L U T R D R I E R I D E A R N O N A U G H T N T S E M I C O N D U S

Win 100! $

A L L W A Y O U B S L E R V S E E Y N C T O

Y O U R P A S S E N G E R

Add More Life To Your Car Havoline® has entered a new century of adding more life to your car. Moving forward, we will continue to embrace vital new technology that translates into value-added solutions for your business.We’re looking towards the future, but we’ll never outgrow the world-class performance and solid technical expertise that got us here in the first place. For more information call 1 800 465-2772 or visit www.Havoline.com

Congratulations to Eric Boucher of President Auto, in Fredericton, N.B., winner of a Havoline jacket for solving our March 2006 puzzle.

Send your solved puzzle to Canadian Technician.We’ll draw a winner on Sept.17, 2006.Send to 451 Attwell Drive,Toronto, ON M9W 5C4.Or fax to 416-614-8861.

Name: Workplace: Work address: Phone:

email:

Question of the Month: What’s the best perk or benefit you get at work?

continued from page 30 At that moment the plumber walked by on the way to his truck. “Any luck with that toilet?” I asked. “My staff are starting to do the Tinkle Tinkle Two Step.” “Yeah, yeah,” he complained. “Everybody wants it yesterday. Look, that’s quite a blockage you’ve got there. Don’t know what it is or who put it there, but I’m gonna have to break out the snake to fix it.” Tooner watched with interest as the plumber brought in a coil of flexible steel cable and sent it spinning down the pipes to chew its way through the mess inside. The toilet was flowing freely in minutes, with Beanie standing first in line to test drive it. “Hmm,” said Tooner, “that gives me an idea…” Back in the shop, he removed the throttle body assembly and attached an old piece of parking brake cable to his cordless drill. Feeding it into the EGR port, he spun it at slow speed, soaking it well with carb cleaner until the cable suddenly burst through the blocked port into the plenum. It wasn’t long before the EGR port was completely free and functional once more. “And the best part,” bragged Tooner later, “is that I not only didn’t have to replace the upper manifold; I didn’t even have to remove it!” “Let’s hear it for Tooner,” I said, raising my coffee mug in salute, now full for the first time in a month since Beanie took our advice about not reusing the coffee filters. “Hey,” said Quigley after taking a sip of his java. “What are all these floaty things in here?” “Let me guess,” said Basil, picking coffee grinds out of his teeth. “Beanie, instead of using old filters that are plugged and moldy, you’ve now decided to not use any filter at all, right?” “You got it,” grinned The Bean. “It’s a little chunky, but now we’ve got flow!” Solved a tricky shop problem lately? Think it would make a good story for The Car Side? Contact Rick at rick. cogbill@shawcable.com. JUNE 2006

ADVERTISER INDEX The advertisers in this magazine offer quality parts,services and equipment that can help improve the quality of service you offer your customers. Please take a moment to read their advertising message, or click through to their web sites to learn more about what they can offer you. Advertiser

Page

Website Address

Phone

Canbuilt Manufacturing 103 Milvan Drive Weston, ON M9L 1Z7

23,25

www.canbuilt.com

416-749-6555 1-888-607-2926

www.carquest.ca

Contact local rep

19, 28

www.texacohavoline42.com

1-800-465-2772

CRC Canada 2-1246 Lorimar Drive Mississauga, ON L5S1R2

www.crc-canada.com

905-670-2291

Delphi Product and Service Solutions 1441 West Long Lake Road Mail Code 480.415.307 Troy, MI 48098

www.delphi.com

1-877-GO-DELPHI

De-On Supply Waterloo, ON

www.deonsupply.com

1-800-824-4115

Launch Technologies 70 Hanlan Road Vaughan ON L4L 3P6

www.cnlaunch.com

905-265-9330

Linder Technical Services 44 Chauncey Avenue Toronto ON M8Z 2Z2

www.lindertech.com

1-888 236-1641

Mister Transmission 9675 Yonge Street, 2nd Floor Richmond Hill ON L4C 1V7

22 www.mistertransmission.com

1-800-373-8432

CARQUEST Canada 36 Worcester Road Toronto, ON M9W 1K9 Chevron Global Lubricants 6975A Pacific Circle Mississauga, ON L4T 1A1

NGK Spark Plugs Canada Limited 505 Apple Creek Blvd.Unit 1 Markham ON L3R 5R1

www.ngksparkplugs.ca

1-877-2-Sparky

Robert Bosch, Inc. 6955 Creditview Rd. Mississauga, ON L5N 1R1

www.bosch.com

1-800-618-4729

Shell Canada

www.shell.ca

Visit our website

Snap-on Tools 2325 Skymark Avenue Mississauga, ON L4W 5A9

www.snapon.com

1-800-734-2676

Robinair - SPX Canada 5695 Whittle Road Mississauga, ON L4Z 3P8

www.robinair.com Contact local agent

CANADIAN TECHNICIAN 29

The Car Side

By Rick Cogbill

Coffee makers, toilets, EGRs… they all benefit from a good steady stream.

“H

ouston, I think we have a problem,” said Basil as he put down his empty coffee mug. Beanie went over and gave the coffeemaker a shake. “Hey, it ain’t my fault; I started a new batch over 15 minutes ago.” He stared at the slow dribble coming out of the basket. “I don’t know why it’s taking so long.” “Just a suggestion,” I said, “but maybe you should replace the filter more than once a week.” “Ahem.” Basil cleared his throat. “I wasn’t referring to the lack of hot caffeinated liquids, as disturbing as that is; it’s those loud noises across the hall that concern me.” We all stopped to listen to the unpleasantries emanating from the staff washroom. I did a quick head count and came up minus a technician. “Hey, Toon!” I hollered. “Everything okay in there?” The washroom door burst open, revealing Tooner in full outrage. “Okay?” he growled through clenched teeth. “Sure, except for a plugged toilet and some water-logged coveralls!” By this time unpleasant odors were wafting towards the lunchroom. “Oh, look at the time,” said Quigley. “Beanie, I’ll take a rain check on that coffee refill.” But Beanie was already out the door, with Basil close on his heels. “Sorry,” said Tooner. “Did I do that?” “Good guess,” I said as I held my breath and dialed up the local plumber. Once our cantankerous technician was reclothed and sanitized, he came out front looking for his next job. “Take this one,” said Quigley, handing him the keys to a 1999 Pontiac Grand Prix with a 3.1 litre V6. “The MIL lamp is on, and the code is P0401; insufficient EGR flow.” “Huh,” said Tooner, reaching for the work order. “Today is our day for plugged systems… and you can take that clothes peg off your nose, Quig. It was 30 CANADIAN TECHNICIAN

Restoring the flow

only funny for the first 10 minutes.” Quigley obliged and picked up a handwritten note off the service counter. “Apparently the owner had the car to another shop where they told him the EGR passage was restricted, and that it needed a new upper intake manifold.” Tooner’s eyebrows shot up. “That sounds drastic. I’ll see what I can do.” A short time later he called me over for a consultation. “Well, the port is definitely plugged,” he said. “I pulled the EGR valve and started poking at the carbon buildup, but the passage takes a pretty sharp bend,

ending up right behind the throttle plates.” He manually opened the throttle body and shone a light inside. “I suppose I could remove the throttle body and clean the exit port, but it sure would be nice to clean the whole passage.” I noticed a spray can on the work bench. “Isn’t the carb cleaner helping at all?” “Not much,” he grunted. “Already used a whole can. That stuff is really caked in there.”

continued on page 29 JUNE 2006

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