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FEBRUARY 2006

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FEBRUARY 2006

VOL. 11 NO. 1

Departments Editorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5

Letters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6 From Our Forum . . . . . . . . . . . . . . . . . . . . . . . . . . . .8 Out & About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11 Eye Spy . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12 Product Central . . . . . . . . . . . . . . . . . . . . . . . . . . . .24 Crossword . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28 Ad Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .29

Columnists

Trackside . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .14 By Jamie Maudsley It’s Your Turn . . . . . . . . . . . . . . . . . . . . . . . . . . .15 By Guest Columnist Paul Seier The Car Side . . . . . . . . . . . . . . . . . . . . . . . . . . .30 By Rick Cogbill

Features Management S.O.S. . . . . . . . . . . . . . . . .16 Trainer Kelly Bennett begins a new series that highlights business advice from a successful shop owner to a former employee who has started his own shop.

Profile: Techs in training . . . . . . . . . . . . .18 Karl Herzog of Calgary was inspired to create Motive-Action – a vehicle repair business specializing in helping young people break into the automotive trades.

Brakes: What’s next? . . . . . . . . . . . . . . .20 From ‘pre-crash brake assist’ to ‘brake-by-wire,’ here are seven new brake developments you’re going to have to prepare for.

Suspension: Getting the ride right . .22 Most car owners rarely see the underside of their vehicle, so it’s up to you to keep an eye on their suspension needs.

Canadian Technician of the Year ACDelco would like to congratulate Jeff for his recent “Canadian Technician of the Year” award. Jeff continues to demonstrate his commitment to the industry as well as working hard to better his community. Jeff is a terrific role model for young technicians entering the field and a great ambassador for all technicians across Canada. This impressive award is just one of his many outstanding achievements, which include qualifying as one of the top 8 finalists in the last two ACDelco Technician of the Millennium contests.

ACDelco is proud to have Jeff as a Total Service Support member technician, through the valued membership of Eccles Auto Service.

REAL CAR GUYS KNOW No matter what’s on the hoist. Experience ACDelco. Call 1-800-26-DELCO or visit www.ACDelcocanada.com for more information.

Editorial VOLUME 11

NUMBER 1

PUBLISHER Mark Vreugdenhil mark@canadiantechnician.ca (416) 614-5819 EDITOR / ASSOCIATE PUBLISHER Allan Janssen ajanssen@canadiantechnician.ca (416) 614-5814 NATIONAL SALES MANAGER Dale Patenaude dale@canadiantechnician.ca (416) 614-5829 CIRCULATION MANAGER Lilianna Kantor lkantor@canadiantechnician.ca (416) 614-5815 DESIGN & PRODUCTION Tim Norton production@canadiantechnician.ca (416) 614-5810 CONTRIBUTORS Rick Cogbill, Larry Dickison, Will Enns, Jamie Maudsley, Kelly Bennett and Jason Felesky PUBLISHED BY Newcom Business Media 451 Attwell Drive Toronto, Ontario M9W 5C4 Phone: (416) 614-0955 Fax: (416) 614-2781 www.canadiantechnician.ca PRESIDENT Jim Glionna VICE PRESIDENT Wilson Smith Canadian Technician is published monthly except for January and July by Newcom Business Media, Inc., 451 Attwell Drive, Toronto, ON M9W 5C4. The magazine serves the Canadian automotive repair and service industry. Subscriptions are free to those who meet the criteria. For others: single copy price: $5.35; one-year subscription in Canada: $36.38 ($34.00 plus $2.38 GST); one-year subscription in U.S.: US$40; one-year subscription in all other countries: US$65. Copyright 2006. All rights reserved. The contents of this publication may not be reproduced by any means, in whole or in part, without prior written consent of the publisher. The advertiser agrees to protect the publisher against legal action based upon libelous or inaccurate statements, unauthorized use of photographs, or other material in connection with advertisements placed in Canadian Technician. The publisher reserves the right to refuse any advertising which in his opinion is misleading, scatological, or in poor taste. Postmaster: Send address changes to Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4. Printed in Canada. Second class mail: Postage paid at Toronto. Canadian Publications Mail Sales Agreement #40016898. ISSN 1710-7644.

We acknowledge the financial support of the Government of Canada through the Publications Assistance Program toward our mailing costs. PAP Registration No.10833.

“Modern Auto – Old Fashioned Service” by Jason Felesky Phone (250) 494-4451 www.canadiantechnician.ca/covers FEBRUARY 2006

Becoming ‘wise fools’ In business training, the first thing you have to learn is how much you have to learn. By Allan Janssen Want to know the secret of success? Woody Allen famously said that 80 per cent of success is just showing up. Mark Twain suggested it’s a magical combination of ignorance and confidence. Norman Vincent Peale boiled it down to a matter of positive thinking. And many others – from Shakespeare to Yogi Berra – have attempted to define and describe success in the hope of giving inspiration to those seeking it. Perhaps the secret of success is so secret because it means different things to different people. Like the proverbial elephant described by blind men, success can take many shapes and forms, depending on your own personal outlook on life. Obscene amounts of money… personal happiness… self-fulfillment… time off to spend in exotic places… artistic endeavours that communicate a personal point of view… physical or mental agility that distinguishes us in some way or another… Your definition of success is as individual as you are. Even in business, success takes many forms. It can be all about size, or profits, or efficiency. It could also be about stability, or heritage. It could be about relationships. It could be about having fun. Once you define success, you can strive for it. I’ve attended a lot of management workshops lately, and I’ve met a great number of shop owners and technicians who are evaluating the goals they’ve set for their own businesses, and how they can achieve them. In our industry, more so than in many others, young technicians tend to branch off on their own or inherit a shop, so they have to quickly change gears from working the business to managing it. It’s not an easy skill to learn when you’ve spent the biggest part of

your life understanding mechanics, physics, and electronics! I’ve noticed, though, that many of the people I see at these workshops are the ones who are already leaders in the industry. They’re already achieving financial benchmarks that other shops covet. They’re already reaping the financial rewards of improved management strategies. In some measure they have already found success. So why do they keep coming to workshops? The answer is that they’ve become sophomores. Literally, that means ‘wise fools’ – which is actually a lot more complimentary than it sounds. It means they’ve become aware that they have much more to learn. With so many different measures of success, they understand that management coaching is not a one-time cure-all. It’s an ongoing process. If you’re not going to management workshops, or being mentored, we wanted to give you a taste of what you’re missing. We’ve asked one of the top automotive aftermarket management trainers in North America to bring us up to speed on some of the key concepts that are working for successful shops. You’ll find Kelly Bennett’s series, entitled “Management S.O.S.” on page 16. It follows the experiences of a young entrepreneur facing the kind of management crises we all face from time to time. To help him navigate the troubled water, he calls upon his former boss, who is more than pleased to help out. We hope it gives you the inspiration to become a ‘sophomore’ yourself, and embark on your own path to success – however you define that. You can reach me toll free at 1-866-2226787. Or e-mail me at ajanssen@canadiantechnician.ca. CANADIAN TECHNICIAN 5

LETTERS Congratulations, Jeff!

Congratulations to Jeff Taylor! I wasn’t able to attend the party, but now that it’s official, Jeff deserves a pat on the back from all of us. Way to go! Hans Zundel Premier Automotives Ft. McMurray, AB I attended the Canadian Technician of the Year event and after the presentation I got the chance to shake Jeff’s hand and have a “micro chat.” Not only is he a nice guy but he’s a good example of professionalism in our trade. Congratulations again, Jeff! Christopher Hochheimer Holdens’ Shell Sarnia, ON

LARRY DICKISON

RE: Canadian Technician of the Year, December 2005 Congratulations to Jeff Taylor on being chosen as Canadian Technician of the Year! As a long time supplier to Eccles Auto Service in Dundas, we recognize the attention to detail and quality workmanship that is offered by Bruce and his entire team. Bruce’s approach is one of professionalism. More shops like Bruce’s with quality technicians like Jeff, Dave, Will, Scott, and Jeremy would do wonders for our entire industry. Chris Coates Leggat Pontiac Buick Burlington, ON I’d like to congratulate Canadian Technician magazine for putting on a great party at Legendary Motorcar. It was a great event. I really enjoyed myself and I’m looking forward to next year already. How about a dinner too? I’d happily pay to go! Pete Lesco Wellington Tire and Automotive London, ON I’m an avid reader of Canadian Technician and I always look forward to the next issue. One thing I found interesting – and extremely humorous – in your Dec. 2005 issue was in the picture on page 20. If you look at the background carefully, you’ll notice a screwdriver jamming the hoist con-

trols. We all had a good laugh at that! Hopefully the screwdriver is not used for actual hoist operation. Congratulations, Jeff! Steve Jeles Brantford Honda Brantford, ON Good eyes, Steve! I called Jeff to find out the story behind the screwdriver. He said, Yup, it is jammed in the hoist control, but not because of any hoist malfunction. He does it to confirm that the hoist is all the way down. That way, as he’s driving a car into the bay, he knows at a glance that the lift is on the ground. The hoist works fine. Good on you for noticing! – Allan

RIDES

Reader

Roger Simmons owner/operator of RS Performance Auto Service in Orillia, Ont., sent in this shot of his kids’ rides.Twentyone-year-old Melanie Simmons pilots the 1995 LJ Rear Engine Dragster. And 15-year-old Tanner Simmons drives the 2004 Mike Bos Jr. Dragster. Both drive for Jackson Transportation Systems, Delta Faucet Canada, Auto Sense/Auto Logic (Parry Automotive in Orillia, ON), Castrol, Barrie Harley and Lauer’s Restaurant Equipment. Roger crews for both cars on the “Toyrific Racing” team.You can see more “Reader Rides” on our web site at www.canadiantechnician.ca. And if you have a photo of your hot ride, feel free to send it in.We’ll put it up!

6 CANADIAN TECHNICIAN

FEBRUARY 2006

Please be careful how you depict technicians These illustrations are all from your October 2005 issue. Please have a careful look at what they are depicting. We’re in an industry that has been struggling for decades to raise our public image. We need to get the message out that we’re highly skilled and trained professionals with as much education as many other professionals such as teachers, business executives, and computer technicians. I find it hard to understand why the magazine that is supposed to represent the Canadian automotive repair technicians portrays us as buffoons, idiots, simians, and fools. Gord McIvor Owner/operator, Access Automotive Mission, B.C. Gord, I appreciate your passion for the industry. We here at Canadian Technician magazine are also very concerned about the image of technicians. I think we do our part to improve it by celebrating the good work technicians do and by constantly promoting ethical business practices. Seen out of context or without a sense of humour, the images you refer to would indeed be alarming. But, with the possible exception of the Herman cartoon – which is clearly intended for humorous effect – the context behind all the caricatures is in keeping with the mandate of Canadian Technician magazine. I can assure you we will be continue to be vigilant about portraying technicians in a positive light. – Allan

Technology for technology’s sake is dangerous and expensive RE: The Technician of the Future, November 2005 Distance diagnostics comes with an inherent threat to independent repair shops. Once the codes are pulled, the work still has to be done. And On-star – or what ever system the customer is using – will book an appointment at the nearest dealership. But what if the customer doesn’t want to go to the dealer? This is not intended as a put down on the dealers, but is this not just another way for the automakers to squeeze the independent out of the repair market? Also, what ever happened to the K.I.S.S. strategy? Are we so caught up in gadgets that we must use always them… just because it’s possible? I think customers are starting to realize that the repair costs of these systems is astronomical and they don’t want to pay for them. Maybe some automakers should look at putting out a basic, quality car that FEBRUARY 2006

doesn’t need the radio to talk to the engine management computer, so that when the radio goes on the fritz the car won’t run. Why do we need a computer to run the power windows, anyway? No customer wants to find all four windows down in the middle of a storm, with the floors ankle deep in water and the seats soaked through because the computer had a brain fart in the middle of the night. Technology for technology’s sake is not the answer. There comes a point when we make the vehicles worse because of it rather than better. With the glitches I’ve seen in electronics, brake- and steer-bywire scare the hell out of me! Sean O’Gorman Glenn’s Import & Domestic Courtenay BC

Customer shook his mother down for repair money My husband, James Elias, is now retired but for last 10 years of his career, he operated his own shop in the country. We got all kinds of customers, believe me! But we

always laugh when we think about the man who arrived on foot at our shop one evening. He’d left his wife and six-year-old son in the car where it had broken down, about half a mile from our place. We towed the car to the shop and our customer said, “Go ahead and fix it, no matter what it costs. I’ll get the money.” We told him he’d have to get the money first, so he said he’d have to make a phone call. Because his cell phone couldn’t find a signal in our yard, he walked to the road and made his call. We could see him getting angrier and angrier as he spoke. He was gesturing wildly and using lots of profane language. After some extremely rude and offensive behaviour, he finally came to an agreement with the person on the other end of the phone. Would you believe he’d been speaking with his mother! Frieda-Marie Elias Formerly of Springfeldt Auto Wymark, SK

Honesty is big part of any shop’s success RE: Don’t Be Afraid of the Ball, September 2005 I read your article while my Windstar was at the shop with a transmission problem. You talked about four building blocks for success: up-to-date training, having the right equipment, understanding consumers, and ensuring a supply of quality parts. You forgot a very important one: honesty. In my opinion, this is one of the most important things consumers are looking for. I take my cars to a small, oneman shop because I know I’m dealing with a good, honest mechanic. I’ve referred many of my friends and clients to him, and they’ve referred their friends. Keep the good work! Yousri Maassarany Consumer

How to reach us

We welcome your feedback on what you see in Canadian Technician – or anything else you feel strongly about. Drop us a line at Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4. Or send an e-mail to ajanssen@canadiantechnician.ca. Our fax number is 416/614-2781. We reserve the right to edit your letters for length and clarity.

CANADIAN TECHNICIAN 7

From Our Forum

Recent postings on www.canadiantechnician.ca/forum

Punching in on Saturdays Our forum members weigh in the value – or the imposition – of working on weekends. What do you think about weekend work? I know a lot of senior techs seem to get all of them off, leaving the less-experienced techs to take up the slack. It’s hard to motivate yourself to come in when you already work five long days a week. Posted by: Andrew / 08-07-2005 You see lots of tire kickers on Saturday, but we’re only open 9 a.m. to 1 p.m. and by the time the general population gets out of bed and to the shop it’s 10 or 11 a.m., so there isn’t much time to do anything. I’m normally off. I made that arrangement before I started. My kids have to come first at least two days a week. Posted by: Mag / 08-07-2005 I have to do one Saturday a month, but I really believe that customers who insist on doing their maintenance on Saturdays have no respect for me or what I do. My attitude is if it’s broken, it can wait till Monday; rental cars are cheap. Posted by: McWrench / 08-08-2005 We’re closed on weekends. Personally I could use the extra money and since I have no family I’d be willing to work Saturdays. Posted by: MakeRGo / 08-11-2005 I hear what you’re saying in regards to the money! There are times when I wish we were open on Saturdays. But Saturdays just take away from Mondays as far as I’m concerned. Posted by: mech1warrior1/ 08-11-2005 When I was self-employed, my

8 CANADIAN TECHNICIAN

first executive decision was no Saturdays. All you get is grief and cars stuck on the hoist till Monday. Then you start the week behind on your regular appointments. Posted by: carfixr / 08-12-2005 I work every third Saturday. The money is pretty good. Usually flag at least 10 hours or more. But I would still trade ‘em away if I could. I’d rather be home doing whatever than working on a Saturday. Posted by: Canuck623 / 11-12-2005 I get a long-weekend every three weeks. And it’s even better if it lands on a stat long weekend. The money is good on those days. Putting 10 to 14 hours on the books and working only eight, it shows on the paycheque. Posted by: Pontiac / 11-12-2005 We work Monday to Friday 8 a.m. to 5 p.m. Can’t seem to get paid enough to work Saturdays. Besides, the kids are only young once, and life’s to short too work that much. Posted by: Scott / 11-13-2005 We all work five days, 44 hours a week. When it’s your turn for a Saturday, you also get Monday, if you want it. Works out to a three-day weekend per month. Out of the eight of us, only four are on the weekend “rotation.” Personally, I like getting Wednesdays off. It breaks up the week. Posted by: Hawk / 11-13-2005 I like breaking up the week too. The only problem is it’s hard to give a guy a Windstar engine job when he goes home mid-week for a day. Posted by: Trentski / 11-16-2005

Our shop is open 4 10s a week, Mon to Thurs. Only a few complaints from people who weren’t customers to begin when we changed from five days. It’s been great and no loss of income. There’s great motivation to ‘get it done and get Friday off.’ And the 10-hour shift doesn’t seem much longer than the eight-hour shifts we were doing. It was one of the best business moves we’ve made. Posted by: BradT / 12-04-2005

I worked six days a week for 27 years in this business and decided a year ago that I’d cut back to five days. We lost one or two so-so customers but have been doing great. We have no more slow periods to speak of, our customer base made the transition without as much as a hiccup. We have no more back yarders. I had expected a drop in business due to losing a sixth of our revenue hours. In fact we had an increase of over 10 per cent while working one day less. Life is too short and I highly recommend working a five day week if you don’t already. I’ll never go back, ever! Posted by: Cybarr / 12-11-2005

Join the discussion!

Log on to www.canadiantechnician.ca /forum and see what everyone’s talking about. If you’ve got an opinion to share,we’re looking forward to hearing it.

FEBRUARY 2006

ROOKIE OF THE YEAR, KYLE BUSCH —

Kyle Busch

2005 Nextel Cup Rookie of the Year

With over 100 years of original equipment expertise, we’re no rookies. We set the standard for OE quality replacement parts. For parts with precise ﬁt, superior quality and exceptional reliability — the kind that only comes with experience — choose Delphi, the OE veterans. For more information, visit www.delphi.com or call 877-GO-DELPHI.

The likeness of Kyle Busch. the #5 race car, and other trademarks and copyrights used with permission of Hendrick Motorsports.

CONGRATULATIONS FROM THE OE VETERANS.

Out

About

Finding tomorrow’s techs Shop owners and government programs tackle the skilled labour shortage at its source. By Allan Janssen Ed Jagt of Pro-Tech Tire & Auto in Barrie, Ont., wasn’t about to let a potential employee slip through his fingers. When he found a young student who showed true promise as an automotive technician, he worked with school and government officials to bring him into the industry – even though the boy’s high school had no technical program. Brad Saumure, 17, worked at Ed’s shop throughout high school, and now, in his senior year, has been officially enrolled in the province’s apprenticeship program. “I just love fixing cars. It’s a real passion,” he says. “I love the challenges that I come across. Every day it’s something different.” The lesson, says Jagt, is that shop owners have to be constantly on the lookout for the next generation of technicians. They could come from anywhere. “Brad’s a natural. He has a love for mechanics,” he says. “Shop owners are crying out for good apprentices. You’ve got to keep your eyes open, work with the schools, and be willing to take a chance on someone.” Few would dispute there’s a growing shortfall of skilled-trade workers in Canada. According to a recent Ipsos-Reid study the lack of interest in skilled trades can be attributed in large part to negative stereotypes of the trades themselves. For example, the reports shows that only 41 per cent of youth say tradespersons are respected in society, and only 45 per cent say they’d be proud to work in skilled trades. “Most youth in this country look down on skilled trades and are showing little interest in becoming certified journeypersons,” says Beverlie Cook, project manager Skilled Trades Promotion Project. “Most flock to universities, almost as a matter of instinct, with the strong FEBRUARY 2006

Supplier News Rotary names new president Gary Kennon has been appointed president of Rotary Lift. Kennon, who has been with Rotary for 21 years, served as interim president and general manager since mid-2005.

Vetronix, CARQUEST form tool distribution partnership Following the signing of a new partnership agreement, CARQUEST Auto Parts stores will directly sell Vetronix diagnostic equipment. Customers buying through CARQUEST will have the training and product support of Vetronix nationwide factory reps, as well as further support from Vetronix’s own customer service, technical support and service centers.

Lubrication course focuses on heavy duty diesel engines Chevron Products Company has introduced a new training course on its Lubricants University Web site. The new course at www.LubricantsUniversity.com focuses on the role lubrication plays in diesel engine operation. Entitled “Heavy Duty Diesel Engine Lubrication,” it is a self-study web-based program designed for individuals interested in expanding their general lubrication knowledge.

NAPA Canada names Supplier of the Year

Seventeen-year-old Brad Saumure and Ron Mace of the Apprentice Board of Ontario discuss the fine print of an apprenticeship contract.

encouragement of their parents or guidance counselors.” To reach high school students, and start steering them toward skilled trades, the Canadian Apprenticeship Forum and Skills Canada produced television, radio, cinema, and print ads that will be in highrotation through the end of 2006. The goal is to make skilled trades a more popular career choice for Canadian youth. It also encourage employers to hire more apprentices. Shop owners like Jagt don’t have to be reminded. “It’s tough to find an apprentice who has a true interest in the trade,” he says. “There are lots of kids who are trying out different careers. They’re kicking tires. You have to find the ones who are going to stick with the industry and start a career here.” Like many shop owners, he’s constantly looking ahead for the next generation of technicians.

NAPA Auto Parts, Canada (UAP Inc.) has named NGK Spark Plugs Canada Limited as its supplier the year. The selection process was based on support from head office, shipping fill rates, sales support, marketing and promotional support, and special programs. Most importantly, the award looks at overall sales development and growth within NAPA Canada. NAPA Canada says NGK surpassed all of its other suppliers in those categories.

Jobber prizes celebrate WSI’s newest location

Edmonton-based Warehouse Services Inc. recently gave away eight motorized pocket bikes to celebrate the opening of their sixth branch. Owing mainly to the booming Alberta economy, WSI has added four new branches in the last two years. The draws were held just before Christmas, giving the winners a chance to be very popular at Christmas. Pictured, left to right are WSI staffers James Pahl, Zara Wishloff, and Scott Scherr with Jeff Kuny of Schwab Pontiac, Gary Jacobsen of Minute Muffler, Stacy Dolynny of Hart Transmission, and Shantel Dealing of Lendrum Auto. Other winners were Nick Carstairs of LRT Auto, Ed Klapstein of Ed’s Garage, Garson Harper of Diamond Automotive, and Allan Lyslo of Allcare Auto. CANADIAN TECHNICIAN 11

Supplier News NAPA makes personnel changes Cle Smith relinquished his position as regional vice-president for Ontario at the end of last year, taking early retirement. Kevin Herron has been named to take over for Cle. Kevin comes to UAP Inc. from parent company, GPC.

CFL official rejoins Wakefield Robert Skaggs is returning to Wakefield Canada, Canada’s distributor and marketer of Castrol lubricants. Skaggs will assume duties as a territory sales manger in Alberta. He was previously employed with Castrol Canada from 1998 to 2002 but spent the intervening three years in the automotive finance industry with RIFCO (Repair Industry Finance Corporation). For the past five years, Rob has also been an on-field official in the Canadian Football League. During the past season, Rob was a side judge and might have officiated in the Grey Cup had his hometown Eskimos not been playing, which made him ineligible. Wakefield Canada also announces the appointment of J.P. (Jean Paul) Soucie as a territory sales manager within the Central Region.

SS&M team growing Keith Gordon has been promoted to the position of national sales manager, automotive division at Specialty Sales and Marketing. He will report directly to Ken Coulter. He started with SS&M in 1995, and has held increasing responsible positions, including most recently regional manager for Ontario and Atlantic Canada. Garret Broer has been appointed national manager, paint & body in addition to his current responsibilities as western regional manager, automotive division. And Matt Bare has joined Specialty Sales and Marketing as marketing coordinator. He’ll be responsible for supporting SS&M field staff, vendor principals and customers through program development, systems strategies and events.

Ride Control Solutions program boosts KYB sales KYB reports an overwhelming response to its “Ride Control Solutions from KYB” initiative. Launched in August, the program was designed to provide technicians and service writers with the methods and tools they lack to increase shock and strut sales. “It’s our aim to successfully train service dealers across North America to sell shocks and struts based on accurately evaluating the handling and control characteristics of the vehicle, and communicating that to the customer accurately, rather than simply trying to sell based on price,” says KYB director of training William “Mac” McGovern. To find out how “Ride Control Solutions from KYB” can increase your shock and strut business, contact your KYB representative.

OUT & ABOUT

Pranks a lot Oh, the games techs will play when things are slow at work! Fixing cars is a serious business. But that’s not to say technicians can’t have some fun at work, as we found out when we asked crossword puzzlers to tell us the best stunts they’ve ever played on the job. Here are just a few we received. A parts driver who doesn’t enjoy spicy foods was invited to a Christmas lunch at Birkshire Jaguar Specialists in Markham, Ont. What he didn’t know was that the usual marinara dipping sauce on the plate of shrimp had been switched with hot sauce. “We watched him go beet red and then quickly gulp down two glasses of wine to cool down!” one of the pranksters wrote. There was also a report from Harry’s Automotive in London, Ont., where a technician’s work clothes were frozen solid. A hapless employee at Serbu Tire in Windsor, Ont. thought he was rich for a moment when he was punk’d with a fake winning lottery ticket. His reaction of total joy turned to dismay and then to anger when he found out what his buddies had done. Conversely, a tech at OK Tire in Sylvan Lake, Alta, thought he was poor for a moment when he arrived to find an empty spot where his toolbox used to sit. The other techs had rolled it outside and hidden it. The guys at Kamaraus Garage Ltd. in Beausejour, Man., switched a technician’s piles of lug nuts so the right-hand nuts were where the left-hand nuts were. On a vintage Dodge, which has differently threaded right-and left-hand lug nuts, that’d be a head-scratcher! But the most elaborate trick was played on a tech at River’s Edge Services in Prince George, B.C. His co-workers re-routed the coil wire of his pick-up truck into the driver’s seat cushion. When he tried to crank it, he got a nasty shock instead. Perhaps the biggest shock is that even with pranksters like these, work actually gets done at these places!

Rocky Hovorka, owner of The Radiator Service Centre in Winnipeg, Man., sent in this shot of a blown top tank on an early 60s Ford medium duty truck.“It blew open with a bang on the highway,” he reports.“I do believe it lost a belt on the highway in the middle of a hot prairie summer with a load of junk in the box… And, yes, we did fix it.”

Have an interesting picture to share? Send the to Eye Spy, c/o Canadian Technician, 451 Attwell Drive, Toronto, ON, M9W 5C4. Or email your high-resolution image to ajanssen@canadiantechnician.ca

12 CANADIAN TECHNICIAN

FEBRUARY 2006

part #

800-300

Fuel Line Repair Kit BEFORE

AFTER

• OE fuel lines are cumbersome and difficult to install

• Fuel Line Repair Kit saves time – no more difficult manipulation of entire steel fuel lines

• Bay time is wasted waiting for an assembly you don't have in stock

• No more wasted bay time – always have the line you need on hand

• Hours of shop time and labor are wasted replacing multiple line assemblies, when just a small section needs to be repaired

• Fuel Line Repair Kit gives you the ability to fabricate custom fuel lines on demand

See your local Dorman® Distributor for details • Visit our website at www.DormanProducts.com

Trackside

The Underdog Halifax driver Wayne Smith is chronically underfunded… but that doesn’t stop him from winning! By Jamie Maudsley

From Rocky Balboa to Alan ered ‘Hall of Fame’ worthy, with 35 feaNevertheless, the shop is a great place Kulwicki to Notre Dame’s Rudy, everyture wins in 225 career starts, but the 40to get his mind around difficult racing one has a soft spot in their heart for the year-old counts his 1994 season as his dilemmas he faces. underdog. biggest highlight. He combines his race life and shop Wayne Smith of Halifax, N.S., has been “We started that season with a win in life by developing new approaches and an underdog for years. From Monday to the Brass Monkey race at Scotia strategies during the week that he can Friday his day job is at a one-bay auto Speedworld on January first. It was the try out at the track. “There are always litrepair shop, where he does everything first stock car race held anywhere in tle things we try at the track, like gapfrom fix cars to clean bathrooms. North America that year. And we continping spark plugs, different air pressure in On the weekends, he battles to take ued to run well all year. We entered the the tires, and setting both the timing and an under-funded race team to the top of season finale at Raceway Park in P.E.I., the sound of the motor,” he explains. “At the Atlantic Canada stock car world. with three drivers tied for the champithe garage, I don’t get into too much of He keeps the ‘underdog mentalthe high-performance equipment, ity’ in check when he’s at the stock so there isn’t much I can take to car track, however, choosing to the track with me.” focus instead on the challenge of As for taking things away from getting the job done. Despite his the track, there’s always one thing small operational budget, his team he’s got his eye on. “We want to competes with – and often beats – bring the trophy back,” he says. the ‘big money’ teams. His wife Ellen started with the “We’ve been doing it for years, team in 1991, and began spotting and you get these guys that pull in for him in 1996. “She’s my eyes in with the big haulers, and the best the stands, and I’d never get of everything, and we can beat through a race without her!” he them on the track. That makes the says. “She also looks after the win even better,” he says. “Money Wayne Smith, owner/operator of Wayne Smith Automotive website and the paperwork, and solves some problems with a race keeps everyone fed. My 17-year in Beachville, N.S., takes time to sign autographs for fans. car on the track, but it’s spending old son goes to the track with us, every night in the shop, and having a onship lead. We were seven points back. and helps out, but he doesn’t seem to great team behind you that wins races.” I had the race of my life, won, and have that same passion for racing. One Smith’s racing career started as a clinched my first MASCAR champidaughter lives far away, and the other youngster, watching his father – Wayne onship. It was like magic!” comes to cheer us on during the local Smith Sr. – compete. When he turned 16, Hard to believe that with that kind of events, and they’ve all been so support‘Junior’ found his way to Scotia success he spends most of his weekdays ive of my racing career over the years.” Speedworld, in Halifax, before heading in humbler surroundings. Smith Smith has said he’ll continue to comfor the big-time. describes Wayne Smith Automotive in pete, as long as he can. Until he hangs it When Smith scored a MASCAR ride in Beachville, N.S., as a very simple oneup, he’ll be roaming the Maritime ovals, 1989, it jump-started his semi-professionman operation. looking for his fifth title, and hunting big al racing career. He rose to the top of the “I have to do it all, from answering the elephants in his #44 Chevrolet Monte heap by 1994, capturing his first MASphones, to be the cashier, to, of course, Carlo, trying to score another win for the CAR title. He followed that up with a fixing the cars. It sounds pretty overunderdog. three-peat in 1999, 2000 (including a whelming, but I love it,” he says…. and career high six feature wins), and again then adds, “Most days!” Know someone who fixes cars during in 2001 in the newly re-branded CARThe most frustrating part of the job is the week and races during the weekend? QUEST Pro Stock Series. being in the middle of a complex repair Contact Jamie at jmaudsley@rocketThroughout his career, Smith has put when the phone starts to ring. mail.com. Maybe there’s a Trackside up victory totals that could be considConcentration goes right out the window. story there! 14 CANADIAN TECHNICIAN

FEBRUARY 2006

It’s Your Turn

Breaking a vicious cycle Many of the problems we face in our profession can be attributed to a few common causes. By Paul Seier

Have you ever noticed that many of the issues we face in our industry are inter-connected? • Cars are tough to fix – and getting tougher. People who work in our industry and the consumers who seek our services all agree that compounding technological advances and shrinking engine compartment areas make today’s vehicle more difficult to diagnose, repair, and maintain than ever before. • Technicians deserve better pay and more respect. They’re in an extremely demanding trade that demands regular training and constant investment in new tools and equipment. • Consumers have a bad impression of our industry and have trouble trusting us. Those are big problems to overcome, but I’m starting to look at these problems in a new light. I think they’re all related. I’ve been in the business since 1988. I started my own two-bay shop and have since expanded it to four bays. And throughout this extremely challenging endeavour there have been many ups and downs. Here’s what I’ve observed along the way. We have a tendency to feel sorry for ourselves. Most of us are honest people with a genuine drive and ability to fix cars. Unfortunately, too many consumers have had at least one experience where they were charged a lot of money for a diagnosis and repair which didn’t fix the original complaint. They were left with a bad impression of our work – even though we tried our best. We often gripe that the consumer doesn’t understand what we’re up

FEBRUARY 2006

against. But let’s look at it from the consumer’s point of view. They don’t care how hard our work is. They just want their car fixed. So why do we sometimes fail them? For too long our industry has relied on high school dropouts for its workforce. This cannot keep happening. I have interviewed a lot of technicians – both licensed and apprentices – who have difficulty reading or who cannot add 5/8 and 13/16. Many technicians lack the basic skills to keep up with the demands of today’s technology. These days if you’re going to fix cars you have

If we stop feeling sorry for ourselves and start making our industry healthier, new technicians will join us. to be able to do advanced mathematics, understand electrical diagrams, and be familiar with basic electronics. Without these skills, our technicians lack the fundamentals to keep up with vehicle technology. Not only does this create stress in the workplace, but ultimately leads to discouragement. We have finally started to demand Grade 12 equivalency for pre-employment courses… and that’s a good start. But as we start looking for a higher caliber of employee, we have to recognize that high school graduates have a lot of options these days. We complain that not enough of them are choosing the automobile repair industry, but the truth is, we’re not making it seem very attractive.

They hear us grumbling and complaining, and they know our bad reputation. No wonder they’re not clamoring to join us! We have to start selling ourselves properly to the next generation of technicians. What can we offer them? Well, we’re at the forefront of modern technology – few trades can top that. And if we stop feeling sorry for ourselves and start making our industry healthier, new technicians will join us. We have to pay technicians what they’re worth. To do that we have to charge properly for every job. To do that we have to be committed to excellence so the consumer has a positive experience at our shops every time. I firmly believe the average consumer doesn’t mind paying for quality repairs and maintenance, they just don’t want to keep paying for the same thing over again. If we fix their cars right the first time, not only will our reputation improve, but our industry will thrive. See how it is all inter-connected? Consumer confidence will lead to better working conditions and more rewarding compensation for all of us. It’s up to us to break the vicious cycle that has plagued our industry for too long. Paul Seier is the owner of P&P Automotive Repair in Winnipeg, Man.

Got something you want to share with the class? Send your column idea to “It’s Your Turn”c/o Canadian Technician, 451 Attwell Drive,Toronto, ON, M9W 5C54.

Or fax it to 416 614-2781.

CANADIAN TECHNICIAN 15

MANAGEMENT

S.O.S.

In this series of fictional letters from a new shop owner to his former boss, management trainer Kelly Bennett discusses basic business principles that apply to the automotive repair industry.

Why am I HERE?

Figuring out why you got into business in the first place is key to building a successful shop.

had a r you I y, tech fo a s a portantl working most im s , a d w n a I job, When ness. ess-free wn busi mistake! lly: ely str rt my o rrible v a e Dear Ke i t t t s a a l o e t e r d ad a st had I’ve ma in, I h o! I ju I think coming appy? N e h u q I e h s c a , y w pa wn boss g. But steady be my o as doin w o t I d t e a t wh I want d to se I knew g less. I wante nking!! n i i . h k s t a r m e I m s now I’m d custo What wa y… but taff an n re mone by my s o m e c e a k l ecome a a p d to m in my n and b i t u t p i ! r g I wante k e n o pac a n ev tly bei ought t more th constan Maybe I working . m but I’m d ’ e I n i t g bu I ima hours, easy as my own ight? n’t as s i s s back, r o b take me Being a d ’ u o Y . than just being great at fixing cars. e again employe l They either inherit the business when – Ero

Dear Erol: Relax. Take deep breaths. I know you can do this. You don’t have to throw in the towel. Every business owner has a panic attack or two – especially when they’re first starting out. I know I did. When I started this shop, almost 18 years ago, I thought I’d made the biggest mistake of my life. You see, the idea of running a business is so much better than actually running one. Just like the idea of running a marathon is a whole lot easier than actually running one. There’s a reason why fewer than five per cent of the population start their own business. It’s scary… and it requires all of your skills and smarts 16 CANADIAN TECHNICIAN

every single day. I used to say that I never knew a boss could be so stupid until I was self-employed! You know though, after all of those years of hard work and long hours, I wouldn’t change it for anything. Before you get to that stage, you’re going to have to ask yourself why you’re among the small percentage of people who choose to work for themselves. One thing I can tell you for sure is that you do have what it takes to be successful. I got to know you pretty well when you worked for me. You’re a great technician, you’re self-motivated, and you have a strong work ethic. So don’t be too hard on yourself. It’s funny how many technicians in this business eventually end up owning their own shop – only to find out that to be successful requires a lot more

their father retires, or they launch out on their own because they’re tired of making money for someone else. Like you, they just want to control their own destiny and make a decent living. And I don’t blame you. It means you’ve got some entrepreneurial drive. Good for you. But when you’re running the whole show, you’ve got to know more than just how to change a timing belt. In one of the management workshops I took once I heard that “running a business, is really quite simple, all you have to do is buy some parts, and install them for more than what you paid for them. That’s all there is to it really – except for a few thousand details!” So now you have to start learning the details. I think that’s exciting, not discouraging. I still take training sessions FEBRUARY 2006

every year. And you need to start. I saw a sign once in a training room, which read “If you think training is time consuming and expensive, try ignorance.” Think of it this way: professional athletes spend about 90 per cent of their time training, and only 10 per cent performing. As small business owners, we tend to do the opposite. We spend almost no time training and 100 per cent of our time performing – and typically not very well. Sometimes, we just need to stop “doing” so we can learn better and more effective ways of performing. Don’t get frustrated. Get better. Here’s my advice to you: Commit to learning as much as you can about management and leadership. You’re going to need both skills to build your business. I used to think that management and leadership were the same. Through reading I have learned they are quite different. Managers know how to develop systems that solve problems. Time management systems… scheduling systems… marketing systems… work-order flow systems… They’re all designed to streamline your business. Once you put a system in place, though, they’ll only bring the desired result when you train others to use them. Leaders, on the other hand, know how to build and lead a winning team. They inspire, motivate, and encourage. Through workshops and reading, you’ll see how crucial both inspired leadership and effective management are to your shop’s success. Learn where your strengths lie, and put the right people in place to do the other stuff. When I first started managing the business, I found out just how impatient I was with people. It seemed I had a lot more patience for cars than for customers and employees. I think I know you well enough to say that you can improve in that area as well. You might need to hire a good service adviser. I know I did… and, in retrospect, I think I waited too long to hire one. They take a lot of pressure off you, allowing you to be a better manager and leader. Plus, you have a better chance of getting away for training sessions and holidays if you’ve got someone on the counter whom you can really depend on.

FEBRUARY 2006

Choose your changes carefully and then stick to them, no matter what. I recall leaving training sessions almost bouncing off the walls, wanting to go back and “change everything.” I’ve learned the hard way not to get bottlenecked with new ideas. Training doesn’t improve your business. Implementation does. And it’s better to do one thing fully than a whole bunch of things halfway. Read at least a book a month on management and leadership. When I first started, I hardly ever read anything other than the odd trade magazine. One of my instructors explained how much you can learn from a good business book. You get great insights into common problems facing small businesses, and see how others have solved them. It’s almost guaranteed that you’ll find something that applies to your own situation. I know reading has had a tremendous impact on the way I run the shop. Here’s a good book to get started with. It’s called The E-Myth Revisited, by Michael Gerber. It’s all about why most small businesses fail and what to do about it. When I read it, I felt like the author had been watching me, everyday, for years! He knew that I spent too much time working in my business and not

enough time working on it. He also knew that I was letting myself get interrupted with so many distractions like phone calls and e-mails that I couldn’t finish my important work. Once I put some systems in place to streamline my work, the easier and more successful I became. It was weird; I worked less (we even closed the shop on Saturdays – which my family really appreciated) and I made more money. Look, Erol, I know you’ll get through this. You just need to learn a few management principles. And anytime you need help, I’m only an e-mail away. But right now, my friend, I have to get back to my own management duties. It’s pay day tomorrow. I bet you miss those days! (Sorry, I just couldn’t resist that.) The rest of the team says hi. We sure do miss you around here and we wish you success in your own shop!

Kelly Bennett is a certified management trainer with 14 years experience coaching automotive repair shop owners. You can reach him at kellythecoach@aol.com.

CANADIAN TECHNICIAN 17

Techs in training

Calgary program gives ‘at-risk’ young people a chance to enter a potentially lucrative trade. By Robert Rooney

t’s fair to say that when Karl Herzog of Calgary gets inspired he takes action. Certainly that was the case when, as a young man, he took up skiing. He was so impressed with the diesel-powered snow packers at the ski hill that he started a career as a heavy-duty mechanic. And in 1981, when his youth worker brother Michael told him of the employment struggles of ‘at-risk’ young people, he was inspired to create Motive-Action – a vehicle repair business specializing in helping young people break into the automotive trades. “There are a lot of young people out there who have no real connection (to the world of employment), and who don’t really understand what the expectations are,” Herzog says. “I’d seen a lot of those people come and work alongside me – talented people, but unable to get their personal lives in order.” Motive-Action drew on Karl’s and Michael’s strengths. Michael was used to dealing with young people who couldn’t get a career started because of a lack of education and basic skills. And Karl was able to give them their first meaningful jobs. “The idea was born to build a garage where we taught the basics of life management and, as well, provide some work experience and connections to employers,” Herzog explains. For a number of years, Motive-Action 18 CANADIAN TECHNICIAN

operated both a vehicle repair service and an auto body shop. Along the way, they gave young people valuable skills to help them succeed in the job market. And, working with Calgary companies, they placed scores of students in good jobs. Several years ago, Herzog found himself facing some difficult questions. Although

At the tire changing machine, student Patricia Milne is supervised by instructor Corey Clayton. Photo supplied by Motive-Action.

the commercial side of the enterprise was busy, it wasn’t busy enough to fully support the training component. In addition, some firms saw Motive-Action as a competitor, FEBRUARY 2006

which dampened their enthusiasm for cooperation. Herzog admits he had to stop and ask himself some tough questions – mainly was Motive-Action in the business of fixing cars or working with at-risk kids. He came to the conclusion that Motive-Action’s days as a business were over. The Alberta economy had recovered nicely from the negative effects of the National Energy Policy. And as business conditions improved, more shops were in a position to give students a job placement. “We felt we needed the shop initially in order to train people better but with more and more employers getting involved, we didn’t need it anymore,” Herzog says. Motive-Action became strictly a training facility, helping people who have fallen through the cracks of the system. “Typically, our students are between 22 and 24, and they recognize that they need to do something to get beyond the dead-end jobs they’ve had. The word ‘career’ is key,” Herzog says. “We do need people who have accomplished something in their life. We can’t just accept anybody.” Very few students come to the institution as a result of referrals, most are attracted by advertising on the city’s transit system or on local radio. The ads are effective partly because Herzog gets input from his own students. “They’ve told us that anybody can get a job. It’s getting a career that’s important. That’s what they’re after,” he says. The automotive aftermarket is perfect for them because not only does it give them the skills to get a job, but their newfound skills are in demand all over the country, so they have the independence to go anywhere they want. “That license is what they hold in front of them as their main goal,” says Herzog. Lisa Endersby, 25, is one of MotiveAction’s success stories. She became a licensed technician late last year after what she calls a ‘seven-year ordeal’ of rejection and frustration. Endersby decided in high school that she wanted to enter the mechanic’s trade, but shop after shop rejected her resumes, some even ripping them up in front of her. “My obstacle was being female trying to 19 CANADIAN TECHNICIAN

enter a male-dominated industry,” she says. After finally being accepted by a shop with the promise of an apprenticeship, she thought she was on her way but her hopes were soon dashed. “Honestly, the guy turned me into his secretary,” she recalls. After leaving that situation, Endersby was faced with two choices. She was offered job as a tire technician at a major

Marc Beauchemin (top) and Fabian Reyes (bottom) get some hands-on experience at the front-end of an Integra.

Motive-Action founder Karl Herzog (left) and program director Mike Hansen.

chain, but it was clear there was no chance of an apprenticeship. Her other chance was Motive-Action. She chose Motive-Action, which placed her with Shaganappi Chevrolet in Calgary for her work experience. After graduation, Shaganappi offered her a full-time position and then, a year later, an apprenticeship. According to Rob Speers, shop foreman at Shaganappi, the dealership’s experience with Motive-Action placements has been positive. “We’ve had a

few roll through in the last few years and we’re happy with it,” he says. “I would not have any qualms about hiring one of these individuals from Motive-Action.” Motive-Action is funded by the Alberta Works program of the provincial government, which funds 90 six-month positions per year. The institution begins working with a new group every four weeks with about seven or eight students in each group. The first month is spent at the Motive-Action training centre, the next is a placement in a working shop, then back to the centre for a month, and so on. The curriculum is composed of three parts: life skills, theoretical study and practical. “We offer what is basically a mechanic’s program,” says Herzog. “We teach the basics of working with tools and equipment, hoists and so on, safety, first aid, and then basic automotives.” The theoretical part of the program uses some of the same material as would be found in a first-year apprenticeship course. “Essentially, what we’re trying to do is prepare these young folks for entry-level skills out in the workplace,” explains program director Mike Hansen. “There’s a tremendous amount of growth that happens in this program. For a lot of our students, it’s the first time they’ve done well at school. To me that’s one of the most rewarding things of all.” Herzog agrees that Motive-Action is an alternative for people who have found they just don’t fit in the regular school system. “We do a lot of testing initially and then we work with the person to find out what it is that we can do to help them achieve their goals,” he says. “The opportunities are there. It’s largely matching capabilities with work culture. If people want to work, we can help them.” “If you’re in a positive environment, it makes a big difference in achieving your goals,” says Endersby. “What can I say about Motive-Action? They gave me confidence. They gave me resources and they taught me a lot about life. When I walked in I was ready to give up on my dream.” FEBRUARY 2006

STOP!

Qualified Personnel Only Seven new stops on the brake-development continuum… and how to prepare for them. By Rick Cogbill

et’s start with the obvious. Anything to do with brakes is safety-related. And given the complexity and multisystem integration of today’s vehicles, the modern automotive technician has a choice: Keep current with the latest trends, or find yourself out of the brake repair business. While most ground-breaking changes in technology appear first in higher-end automobiles, it isn’t long before they begin to show up in the daily ride. Antilock braking systems (ABS) is an example of a relatively new system feature that is now standard in just about every level of car and truck. Like anything new, ABS had its own share of coming-out blues; over aggressive engagement, dash warning lights that wouldn’t go out, and diagnostic flow charts that led nowhere. Plus, for all their touted safety features it’s been hard to prove that ABS has significantly reduced accidents. That’s probably because drivers were never trained how to use ABS properly. The severely vibrating brake pedal caused many drivers to take their foot off the brake sooner than they should. It was up to the car companies to explain to motorists that ABS doesn’t stop you sooner, just straighter. If automotive engineers have their way, the tradition brake job will change dramatically over the next decade or so.

20 CANADIAN TECHNICIAN

FEBRUARY 2006

But for all that, ABS and its plethora of electronic controls have paved the way for numerous add-on systems. Here are seven new areas where the introduction of electronics to mechanical/hydraulic braking systems is beginning to play a significant role.

1. Electronic Stability Control Called AdvanceTrac by Ford, ESP by Volkswagen (Electronic Stabilization Program), and Stabilitrak by GM, Electronic Stability Control counters skidding and rollovers by monitoring tire speed, steering wheel position, and the centrifugal forces your vehicle undergoes while cornering. If the system thinks you’re about to lose control, it will apply the brakes to individual wheels (among other things) to bring your vehicle back in line.

2. Pre-crash Brake Assist As seen in some Toyotas, this is more than just enhanced power brakes. Through an object-position recognition system using millimeter-wave radar, the Pre-crash Sensor will determine if a possible collision is unavoidable. If it is, it will immediately increase braking force the moment your foot touches the brake pedal. If you fail to hit the brake pedal because you’re daydreaming or asleep, the system will take over and apply the brakes for you, thus reducing the collision speed.

3. Brake Standby Part of the Dynamic Stability Control package found in the new 2006 BMW M Roadster, this is similar to Brake Assist in that if the driver lifts off the accelerator pedal quickly, it anticipates an immediate move for the brakes and immediately positions the brake pads nearer the discs. No more pumping the brakes for a good, hard pedal.

4. Brake Drying systems Already in use by BMW and Mercedes, these take readings from their rain-sensing wiper system, and applies gentle brake pressure to dry out the pads enough to ensure good braking action the moment you need it. FEBRUARY 2006

5. Brake Fade Compensation This heads in the other direction, by monitoring brake pad temperatures, and if you’ve been cooking things up a little by driving like Steve McQueen, BFC will increase the hydraulic brake pressure relative to pedal force so that the vehicle can still be stopped efficiently even with overheated linings.

6. Start-off Assist This makes life easier for the standard transmission enthusiast by preventing car rollback on a hill through holding the brakes on briefly until the clutch is released and the throttle depressed. No more playing with the hand brake on those San Francisco-style streets.

7. Brake-by-wire This is perhaps the most radical change coming down the pipe, and it comes in two basic versions; electromechanical braking (EMB) and electrohydraulic braking (EHB). The latter, EHB uses a brake pedal sensor, similar to a throttle position sensor, to direct hydraulic fluid via an electric pump to each wheel unit as needed. EMB, on the other hand, is a “dry” system, using powerful electric motors at each wheel to apply the brakes, eliminating many of the manufacturing, maintenance, and environmental concerns associated with hydraulic systems. The large power requirements demand a 42-volt system in most cases, but the benefits of true brake-by-wire are significant: Easily connected to emerging systems such as adaptive cruise control, fewer and smaller components that save weight and space, less pollution from corrosive hydraulic fluids, and perhaps most noticeable to the consumer, no more vibrating pedal when the antilock brakes come on. In 2001, Mercedes introduced Sensotronic Brake Control, an electrohydraulic brake-by-wire system, to the motoring public, but announced recently that it was scaling back, due to a large recall in 2004 of faulty systems. You can

expect to see it resurface, as the safety features and possibilities are just too great to ignore.

What about right now? While it may take a few years for some of these features to darken the doors of the independent shops, developing some good repair and maintenance habits now will prepare you for the future. Good training is a must, and the sooner you learn about the new systems the less overwhelming they will be. Good procedures are also warranted; while some manufacturers don’t prescribe brake fluid flushing, it makes good common sense to keep the hydraulic system clean, and to protect those tiny orifices in the ABS control units. Use proper components. Especially with ABS, all four wheels need to brake as they were intended to, so make sure you use only pads that match OEM specs, and for many vehicles today, that means ceramic. Use your tools well. Before you measure a brake rotor for thickness, be sure to zero your micrometer. It very embarrassing to pull a new rotor out of the box, only to find it’s no thicker that the one you took off. And speaking of rotors, take a long hard look at resurfacing – does it really need to be done? The debate rages on this one, but many dealerships don’t do it based on service bulletins from head office. Unless there’s severe corrosion or excessive run-out, simply installing new pads and servicing the caliper slides might be all that’s needed. This will save you some installation time and your customer some money, especially on those “trapped” style rotors. If you do want to resurface, strongly consider purchasing an on-car lathe; the drivability results are generally more reliable. Brakes, like any other system on today’s vehicles, will continue to evolve. Keep yourself up-to-date and you’ll move right along with them; ignore the future and you might find yourself extinct.. CANADIAN TECHNICIAN 21

GETTING the ride right Suspension systems have seen major advances over the years. By Rick Cogbill

ver since a 31-year-old attorney named Ralph Nader released his exposé on the unsafe suspensions of the 1960 to ‘63 Corvairs, there has been increased public demand for safer cars. Since then, a parade of new technology for undercar systems have made vehicles safer and better to drive. More than just better shocks and struts, manufacturers have integrated suspension control with traction control, automatic four-wheel drive on the fly, and anti-lock braking. For three years (2002-2005), GM even offered Quadrasteer four-wheel steering in their full-size pickups and SUVs. But despite the incredible technological advances, these sexy undercar configurations can’t last forever. Somebody still needs to inspect, maintain and ultimately replace them… and that somebody is you.

cle on level ground. Replace springs in axle sets to avoid height differences when you’re done.

Shocks & Struts Shocks and struts dampen spring oscillations, and testing their effectiveness can be tricky. Visually, you can look for signs of oil leakage, worn mounting parts, bent rods or damaged tubes. But all that can appear fine, and yet the shock may not be performing as expected. A test by the Cologne Institute for Traffic Safety showed that a vehicle tested with partially worn shocks needed 23 per cent more stopping distance than it did with new shocks installed. That’s one and a half car lengths.

A better method of shock testing is with a repeatable drop-test system, or drive-on plates that will provide a controlled bounce test and give you an accurate read-out you can show to your customer. Those seriously involved in suspension service may want to consider purchasing such equipment, along with a side slip plate tester for wheel alignment and a low-speed plate tester for brakes, similar to those found in vehicle inspection stations.

Stocking Inventory If you don’t have the product, you can’t make the sale. Your local market will determine what you should stock and

Shop owner Frank Crotty and technician Barry Penny discuss a rear suspension problem in St. John’s, Newfoundland.

Selling Suspension Service Good selling always begins with honest selling; only replace what’s necessary. Start with a road test and look for things like nose-diving, swaying, excessive bounce, clunks, snaps, bottoming out on rough roads. If you’re acting on a customer’s complaint, try to recreate what they’re describing, and take them with you if necessary to verify that you’re hearing the same thing. Follow the road test with an on-hoist visual inspection. It will verify your suspicions and give you an opportunity to show your customer the source of concern.

Springs Broken springs are generally easy to identify. To put it simply, they hold up the car. If a vehicle is sagging to one side or if overall ride height has dropped, there’s most likely a spring problem. By raising the vehicle and letting the wheels hang, you can check for broken springs or mounting problems. Ride height is checked with a tape measure and a data sheet with the vehi22 CANADIAN TECHNICIAN

The cheapest method of performance testing a shock or strut (and hence the most popular) is the bumper jounce test, in which you push down sharply on the bumper and then let go and see what happens. One or two rebounds is considered a pass, but that can be very subjective. What you think is unacceptable may be given a second opinion by the shop down the street, and if they don’t agree (or didn’t push as hard as you did), your reputation is shot. Plus, many modern shocks respond differently under varying conditions and at different oscillation speeds.

how much. For example, if you work in the oil patch, a good supply of heavy duty shocks and ball joints for light-duty pickups might be in order. On the other hand, many shops are reducing inventory overhead by going with suppliers who stock it for them, and deliver on an as-needed basis within reasonable time constraints. Most car owners rarely see the underside of their vehicle, so it’s up to you to keep an eye on their suspension needs. It’s a given that one day they’ll need service… and if you can’t help them, then somebody else will. FEBRUARY 2006

Spicer Ball Joints outperform and outlast the competition. ®

It’s been 50 years since the original ball joint was engineered – and the competition is still using that antiquated design. But Spicer has improved upon this technology in nearly every possible way. From a more durable synthetic boot, to a sturdier one-piece housing, to a patented polymer bearing, every feature of Spicer ball joints is designed to work better and last longer. That means low friction, easy lubrication, no contamination, and superior strength. In a head-to-head matchup with the competition, Spicer is clearly the Chassis Champ. For more information, contact Spicer Chassis Products - 6601-A Goreway Drive, Mississauga, ON L4V 1V6 Tel: 905-405-0956 - Fax: (416) 675-9212 or visit www.spicerchassis.com.

RUBBER BOOT Cracks - allowing in contaminants SYNTHETIC BOOT Resists cracking and splitting METAL-ON-METAL BEARING Requires constant lubrication POLYMER BEARING Is self-lubricating TWO-PIECE STAMPED HOUSING Separates and loosens stud ONE-PIECE STEEL HOUSING Is virtually indestructible

COMPETITOR’S BALL JOINT

SPICER BALL JOINT

Spicer Advanced Technology Idler Arms and Tie Rod Ends With features such as a one-piece T-stud that eliminates wobbling, and larger bearings for enhanced durability, Spicer Idler Arms outmatch the competition. Unlike competitor’s tie rods, Spicer products feature self-lubricating polymer bearings and an anti-corrosive powder coating for longer service life.

Driven to be the best.

On-car brake lathe

Brake lubricant

Hunter’s OCL400 computerized on-car rotor lathe now features a unique new ServoDrive system which enables technicians to vary the spindle speed and rotational torque of the lathe while it’s in operation. The “on-the-fly” speed adjustments does not compromise the final surface finish. The OCL400 also features AntiChatter Technology which oscillates the speed of the lathe while machining the rotor to prevent the build-up of vibration that can occur on any fixed-speed lathe. And ‘ProComp’ computerized compensation adjusts for lateral runout with a push of a button and a simple single-point adjustment, allowing the machining of a rotor within OEM specifications in less than nine minutes. Hunter Engineering – For more info, go to www.aptmag.ca/products/32407

After launching its enhanced friction formulas, Bendix Brakes has introduced Ceramlub a high-performance synthetic brake lubricant designed to help further reduce brake noise. Ceramlub features a technologically advanced formulation that offers lubrication for metal-to-metal and rubber-to-metal contacts. Ceramlub is a high-pressure resistant, dry-film boundary lubricant that withstands extreme temperatures up to 2,800°F, dampens noise and lasts the life of the brake job. Bendix – For more info, go to www.aptmag.ca/products/32904

Need CARB & EPA approved Converters? Just ask Malcolm.

UltraFit wants you to sell more catalytic converters. UltraFit has a full line of direct and universal fit, stainless steel body catalytic converters that replace OE in a snap.

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888-340-5643 ultrafitexhaust.com

24 CANADIAN TECHNICIAN

Brake disc and drum Beck/Arnley announces it has implemented new brake disc and drum packaging with a special design that allows them to stand out from the crowd. The new package is made from recycled plastic that is not only durable, but aids in the prevention of corrosion. Its stackable design allows for stability, which is very important to reducing failure rate and damage due to shipping. Beck/Arnley is committed to offering brake products with OE form, fit, and function that meet or exceed OE specifications. Beck/Arnley – For more info, go to www.aptmag.ca/products/32905

eliminating in-cabin resonance at highway speeds. The true dual system features 4” Pro-Series polished stainless steel exhaust tips for an appearance that exemplifies high performance. Corsa – For more info, go to www.aptmag.ca/products/33901

Ride control products KYB has launched its latest catalog of latemodel domestic and import ride control applications, with expanded coverage for cars, light trucks, and SUVs. KYB’s 2005 Product Catalog is trilingual (English, Spanish and French) and has new listings for a wide array of domestic and import vehicles, including performance upgrades. There is new coverage for more than 250 new applications. The catalog also includes all key product and application information. KYB – For more info, go to www.aptmag.ca/products/33910

Jeep exhaust manifold ATP has done something about what it describes as the inherent weakness of the original equipment tubular exhaust mani-

Exhaust system Corsa Performance has introduced an exhaust system for Pontiac’s 2005 GTO. Corsa says the vehicle’s 6.0L, all-aluminum 400hp LS2 powerplant provides a great foundation for high-performance driving enjoyment. The exhaust system designed specifically for the GTO, utilizes Corsa’s patented Reflective Sound Cancellation (RSC) technology to create an enhanced aggressive sound at idle and during acceleration, while

fold for the 1991-99 4.0 liter Jeep vehicles. Its new CHALLENGE Y by ATP (No. 101212) incorporates a “Y” design collector which better redistributes high heat and vibration. The new 101212 will stand up to more punishment, but broken motor mounts and exhaust hangers will shorten its life. These parts must be inspected and replaced as necessary. ATP – For more info, go to www.aptmag.ca/products/33904

FEBRUARY 2006

CANBUILT Intake manifolds Delphi has announced the addition of original equipment intake manifolds to its engine management product line. Delphi is offering six part numbers – four upper intake manifolds and two lower intake manifolds, covering more than 10 million registered vehicles on the road today. The offering includes two 3.8 litre GM units covering application years 1991 to 2005. Also included are a 4.3 litre upper and lower manifold and the popular 8-cylinder 5.0/5.7 litre upper and lower manifolds. They feature a thickened internal and external rib within the plenum to the high end of the required specification – resulting in a more durable part. Delphi – For more info, go to www.aptmag.ca/products/32304

Belts and hoses Mark IV Automotive has released its 2005 Dayco Import Car Application Catalog, featuring belts and hoses for import applications from Acura to Yugo. The 450-page catalog offers a wealth of information on Dayco products like its Poly Cog belts, No Slack automatic belt tensioners and pulleys, timing belts, Top Cog Vbelts, and radiator and heater hoses. For ease of use, there is a model cross reference and an abbreviation glossary. Mark IV Automotive – For more info, go to www.aptmag.ca/products/32702

FALL EQUIPMENT FEATURE: Air Powered: Platform - Motorcycle - ATV lift - 1000 lb CapacityReg:$1395.00

SPECIAL: $1295.00 Order Now Get Free Wheel Vise

$179.00 Value

• Removable rear wheel deck • Expandable platform with Optionally Available: - 13” Front Platform Extension (ML-3000FE) - 12” Side Platform Extension kit (ML-3000SE

7,000 lb Storage Lifts: For Cars & SUV’s Storage Lifts: Available as: For cars: 68” Clear Model # VL-4700 For SUV’s: 78” Clear Model # VL-4700EXT • North American Hydraulics

Order Now to get your

$150.00 FACTORY REBATE on ALL Storage and Vehicle lifts

Mid Rise Lift Model VL-MRL648 • 6000 lb Capacity • 4 3/4” low Height • 48” Lifting Height • North American Hydraulics

Tire pressure monitor OTC has announced the availability of its new Tire Pressure Monitor Kit. The kit (Model #3833), is universally compatible with all vehicles with a direct tire pressure monitoring system and comes complete with monitor, magnet, manual and carrying case. The monitor software features a vehicle entry system for easy and accurate access to the proper interface to the vehicle. It is updateable to keep up with changing vehicle requirements. The manual contains the critical reset procedures, along with all of the system information including torque specifications and wiring diagrams. SPX – For more info, go to www.aptmag.ca/32804 FEBRUARY 2006

Model # ML-3000 Shown with Optional Front Extension and Wheel Vise

2 Post Lifts: Available as: 9,000 lb Capacity Low Profile: Model # VL-2900FC Clear Floor: Model # VL-2900HL (As shown) 10,000 lb Capacity Clear Floor: Model # VL-2100HLHD • All with North American Hydraulics

Call your local Parts Supplier or Canbuilt Equipment

1-888-607-2926 • 416-749-6555 ®

www.canbuilt.com • sales@canbuilt.com

CANADIAN TECHNICIAN 25

• SAFE AND QUICK INSTALLATION No extra equipment or tools • INCLUDES: Bumpers, strut mounts, coil springs and boots • GET IT RIGHT THE FIRST TIME No chance of missing parts • RESTORES ORIGINAL RIDE

www.gabriel.com

Scissor Lift

Timing lights

Brake fluid service

The Hunter RX Scissor Lift Rack is now available in 9000-lb. and 12,000-lb. lifting capacities, with a choice of runway lengths to fit the service profile and dimensions of any shop. The extra-wide 24” runways with louvered ramps make positioning the vehicle on the lift rack easier. Plus, open access at the front and

OTC has unveiled a new family of timing lights, available in three different models for

Snap-on Equipment has introduced a new adaptor for its recently launched BrakeKare Brake Fluid Service System which allows for comprehensive brake service – bleeding, cleaning, and refilling brake lines on all four wheels plus a diagnostic check – in just 10 to 12 minutes. The new ‘B adapter’ makes the system more universal, allowing shops to service a wider range of vehicles, and making BrakeKare more productive and cost effective. The Snapon BrakeKare EEBR311A electronically flushes a brake system by applying a pulsating pressure at the master cylinder reservoir and vacuum at all four bleeders at the same time. BrakeKare can also be used for hydraulic clutch service. Snap-on – For more info, go to www.aptmag.ca/products/33403

rear create an unrestricted workspace underneath the vehicle. All Hunter RX Scissor Lift Rack models can be installed in a shallow pit that sets the runways flush to the floor when fully lowered. Hunter Engineering – For more info, go to www.aptmag.ca/products/32408

26 CANADIAN TECHNICIAN

a variety of timing applications. The inductive, advance and digital timing lights all offer features that include: an all-metal inductive pickup, reflected super bright Xenon flash, removable leads with positive twist lock connector, one touch control, durable ABS housing with over molded grips, heat resistant over molding on clips and a blow molded case. SPX – For more info, go to www.aptmag.ca/products/32805

FEBRUARY 2006

CANBUILT Oil for hybrid vehicles Pennzoil has introduced the first motor oil in Canada designed specifically for hybrid vehicles. New Pennzoil Platinum for Hybrid Vehicles addresses the unique lubrication requirements of hybrid vehicles, many of which are designed to turn off when the car stops at red lights and stop signs. The harsh stop-and-go operating conditions can accelerate harmful deposit formations and add considerable stress to the engine. Pennzoil Platinum for Hybrid Vehicles provides extra protection against deposits that can rob engine performance. The formulation in this new full synthetic, ILSAC GF-4 certified, SAE 0W-20 motor oil was also developed to improve fuel economy and reduce emissions. Pennzoil-Quaker State – For more info, go to www.aptmag.ca/products/33204

Glass treatment PPG’s new glass treatment, once only available for aftermarket applications through auto body repair shops and service centers, is now available in retail outlets as part of PPG’s new line of consumer products. Known as Aquapel when purchased through installers, PPG Glass Treatment is a patented hydrophobic glass treatment formula that reduces glare and enhances driving visibility in the rain. It lasts for up to six months of normal vehicle use and cleaning – six times longer than silicone-based products. PPG – For more info, go to www.aptmag.ca/products/32212

Antifreeze/coolant Prestone’s new Heavy Duty Diesel Extended-Life Antifreeze/Coolant is now available for all heavy duty engines. Available in concentrated and pre-mixed varieties, it’s designed for both on- or off-road trucks, farm or marine vehicles, as well as gasoline engines with aluminum and other engine metals. It’s also compatible with any heavy duty antifreeze/coolant already present in the cooling systems of these vehicles. It meets the performance requirements of CAT EC-1 and the corrosion prevention requirements of the heavy duty engine environment not found in passenger cars applications. It was designed to provide up to 480,000 kms or 6,000 hours of protection against temperature extremes, rust, corrosion, scale and premature water pump failure. Honeywell – For more info, go to www.aptmag.ca/products/33201 FEBRUARY 2006

THE PANTHER HEADLIGHT AIMER Headlight Aiming MADE EASY! Compact Design, Fast & Simple Operation • Easy to understand, setup and use in any bay Accurately Checks Aim for ALL Headlights • ALL Vehicles, ALL Models, ALL Years

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Precision ground Optical GLASS Lens • Not affected by: UV, Direct Sunlight, Overspray or Airborne solvents Your NEW Profit Centre: Average $39.95 charge for a 10 minute Alignment!

Model OPT-5405 Optical Headlight Aimer

Aimer Presentation and Operation manuals available at: www.canbuilt.com

For a Limited Time: FREE WITH PURCHASE: 1 of -Aimer protective cover - $34.95 Value 2 of -Headlight Resurfacer/Restorer Kit - $79.90 Value Over $115.00 in Savings !

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PLASTIC & HEADLIGHT RECONDITIONER / PROTECTOR

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Easy 2 step application • Clear lenses in minutes Long term, Shine restorer / UV protective coating NON HAZARDOUS - Environment friendly Item # HRC-1500 MFSRP: $39.95

Call your local Parts Supplier or Canbuilt Equipment 1-888-607-2926 • 416-749-6555 www.canbuilt.com • sales@canbuilt.com CANADIAN TECHNICIAN 27

ACROSS

10 11 13 15 16 17

1 3 6 8 9

February 06

AUTO PUZZLE

DOWN

Sum. Discovered. Halt the progress of a task or activity. What buyers make to sellers. A late-delivered part causes this effect on the repair. Consumer’s caution: “Caveat Emptor”(Latin). Bend point between two connected plates. Flash. Outside faces. Mixture of metals. Jeep / Eagle nameplate.

Answers to previous crossword puzzles are posted on our website at www.canadiantechnician.ca

1 2 3 4 5 6 7 11 12 13 14

The Lone Ranger’s sidekick. Metric measurement. 2 Down is a measure of this. Environmental condition in desert areas. New braking technology (see page 21). To have a bearing on. Highways on which you pay by the mile or kilometer. Company with Civic pride. A fob allows keyless _______. The ‘S’in SUV. When solving intermittent problems,it’s good to start with a ______-good part. November 2005 Auto Puzzle

S H A D O W T O A A C O N S R E A R H T L L E S U I T E D B A A R R I V E C A E X TC U T S C E E C C E N A S T R U N K S R

A L U M O A S T S I T A N T I C

M P A E R T T R U E E V S R R I S L E

E R E N S T Y P E N R T H S H E R E T V I D E C N T A R S

Add More Life To Your Car Havoline® has entered a new century of adding more life to your car. Moving forward, we will continue to embrace vital new technology that translates into value-added solutions for your business.We’re looking towards the future, but we’ll never outgrow the world-class performance and solid technical expertise that got us here in the first place. For more information call 1 800 465-2772 or visit www.Havoline.com

Congratulations to Mary Minicucci of Crest Automotive in Richmond Hill,ON winner of $50 for solving our November 2005 puzzle.

Win 100! $

Name:

Send your solved puzzle to Canadian Technician.We’ll draw a winner on Feb.17, 2006.Send to 451 Attwell Drive,Toronto, ON M9W 5C4.Or fax to 416-614-2781.

Workplace: Work address: Phone:

email:

Question of the Month: What was the most dramatic part failure you’ve ever witnessed?

continued from page 30 across and short out the internal FM antenna connection!” I was impressed. “How’d you ever figure that one out?” “Pure luck,” said Basil. “The radio only cut out if we accelerated on turns, meaning it required some lateral force. We thought it was some loose wires, so we began checking all the connections, starting with the antenna and signal booster in the back, and working our way up to the media unit in the centre dash console.” Tooner picked up the story. “When I pulled out the CD player to check the connection, I could hear something rolling around inside.” He pulled a shiny new penny out of his coverall pocket. “Found this inside once we opened ’er up.” The Johnstons were slightly chagrined, but glad to get their vehicle back. Buck Pincher’s old clunker was also ready to go, so we sent word for him to come up and exchange vehicles. I was tired and wanted to go home to bed. “Say, nice rig!” Buck was more than a little jealous as he handed over the keys to my truck. “Didn’t know they came with leather upholstery. Hopefully those marks from my skill saw will disappear with age.” “Wha…!” “And another thing,” Buck continued. “Ever since you lent me this laser level, I’ve had nothing but grief with my garbage disposal. I think there’s something wrong with…” “What’s eating the boss now?” asked Beanie, as the crew watched me chase Buck around the parking lot, swinging a laser level over my head. Quigley shrugged. “Nothing serious, but I think you’d better grab another bottle from his private cabinet. This time bring the Hazelnut Crème Delight.” Special thanks to Paul Summers, Diagnostic Technician at Northern Honda in North Bay, ON for this month’s technical solution. Solved a tricky shop problem lately? Think it would make a good story for The Car Side? Contact Rick at rick.cogbill@shawcable.com.

FEBRUARY 2006

ADVERTISER INDEX The advertisers in this magazine offer quality parts,services and equipment that can help improve the quality of service you offer your customers. Please take a moment to read their advertising message, or click through to their web sites to learn more about what they can offer you. Advertiser

Page

Website Address

Phone

www.ACDelcocanada.com

1-800-26-DELCO

www.gabriel.com

1-800-251-5932

25,27

www.canbuilt.com

416-749-6555 1-888-607-2926

www.havoline.com

1-800-465-2772

www.delphi.com

1-877-GO-DELPHI

Dorman 3400 East Walnut Street Colmar, PA 18915

www.dormanproducts.com

1-800-336-3575

KYB America LLC 140 North Mitchell Court Addison, IL 60101

Robert Bosch, Inc. 6811 Century Avenue Mississauga, ON L5N 1R1

www.bosch.com

1-800-618-4729

Snap-on Tools 2325 Skymark Avenue Mississauga, ON L4W 5A9

www.snapon.com

1-800-734-2676

Spicer Chassis Products 6601-A Goreway Drive Mississauga, ON L4V 1V6

www.spicerchassis.ca

(905) 405-0956

SPX/OTC 5695 Whittle Road Mississauga, ON L4Z 3P8

www.genisysotc.com Contact local agent

Ultra Fit Exhaust Systems 1840 Courtneypark Drive East Mississauga, Ontario L5T 1W1

ACDelco

ArvinMeritor 3600A Lakeshore Boulevard West Toronto ON M8W 4Y8 Canbuilt Manufacturing 103 Milvan Drive Weston, ON M9L 1Z7 Chevron Global Lubricants 6975A Pacific Circle Mississauga, ON L4T 1A1 Delphi Product and Service Solutions 1441 West Long Lake Road Mail Code 480.415.307 Troy, MI 48098

www.kyb.com 620-5555 1-630-620-5555ica LLC)

www.ultrafitexhaust.com

1-888-340-5643

CANADIAN TECHNICIAN 29

The Car Side

By Rick Cogbill

Customer’s can have some unusual theories about the root causes of their automotive problems!

“I

’m telling ya, Slim, ever since you lent me those golf clubs I’ve been inside every sand trap from here to Phoenix, Arizona!” Buck Pincher, just back from his holidays, added another sugar cube to his already syrupy coffee. He was getting on my nerves and it wasn’t just his condiment-stealing habits. “You’ve always been a terrible golfer. Why would my clubs make any difference?” I checked the coffee pot, empty as usual with Buck on the premises. He shrugged. “Well, they seem to work better when you use them… Hey, that reminds me! Ever since you used my snow blower, my sinuses have been plugged up.” I threw up my hands. “Buck, I used your snow blower to clean your parking lot because you were on vacation! Is this the kind of thanks I get?” Buck ignored me and yawned expansively. “Gotta go have my afternoon nap,” he declared. “Since my car ain’t ready yet, can ya drive me home?” I was ready to be rid of him, so I handed him my truck keys. “I’m too busy right now; take my vehicle until we’re finished servicing your car. We’ll swap later.” Buck’s eyes lit up. “Say, it’ll be nice to drive a decent vehicle for once. Ever since you’ve started fixing my car, my bank account’s been shrinking…” “OUT! Get out!” I shouted, chasing him through the front door. Even friendship has its limits. “Ahem.” Quigley was nervously trying to get my attention. “The Johnstons dropped off their Honda.” I glanced at him suspiciously. “Okay…so what’s their problem?” “Well…” Quigley tugged at his collar. “They claim that ever since we installed their snow tires last week, the radio cuts out on right hand turns.” At that moment, a cacophonous erup30 CANADIAN TECHNICIAN

Ever Since… tion shook the building. My violent rantings and ravings filled the air like thick smoke, and the entire staff rushed in to see what was wrong. “Oh, it’s nothing,” I eventually managed to growl. “I’ve just had coffee with Buck Pincher, and you know how that brightens my day.” Quigley handed Basil the keys to the 2002 Honda Pilot. “Why don’t you and Tooner take this thing for a test drive and see what you can find.” Next, he turned to our apprentice. “Beanie, go into the back office and get that bottle Slim saves for special occasions; it’ll calm him down.” “Thanks, Quig,” I groaned, as I staggered for the lunch room. “Some days this business just gets to me…” “I know, I know,” he soothed. “Don’t you worry; we’ll have that Honda figured out in no time.” I found a comfy chair, picked up the bottle Beanie had fetched, and added two shots to my coffee. Ah, I thought as I read the label, French Vanilla Gourmet Coffee Flavoring – where would I be without you. Through the window I could see Basil and Tooner driving in slow circles

around the parking lot, trying to recreate the customer’s complaint. Soon they were back in the shop, and half an hour later they came in with their report. “That was an interesting case.” Basil pulled up a chair and sat down. “Please, tell me the snow tires and the radio aren’t related.” “No!” laughed Basil. “Just a coincidence.” “Yeah,” put in Tooner. “Shortly after they left here last week, their kid stuck a penny into the CD player. Every time they turned right, the penny would roll

continued on page 29 FEBRUARY 2006