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Canadian
September/October 2015
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Todd Milne’s commitment to transformative security projects at UHN make him Security Director of the Year
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CONTENTS 3
Canadian The publication for professional security management
Columns
Volume 37 Number 5
Effective communicator Security Director of the Year Todd Milne takes collaboration to a new level with some ambitious projects at Toronto’s University Health Network
10 risk perspective Beyond bias
Departments
By Linda Johnson
4 editor’s notebook 6 trending
12
9 ASIS update Growth ahead for Atlantic Chapter
Cover photo Paul wright
22 Q&A Securitas Canada president Perry Clarke
Crowded skies
23 Book review Uncluttering the junk drawer
Unmanned aerial vehicles may forever change the way security professionals conduct threat assessments
25 Expert advice An ISO guide to cyber-security
By Paul Dixon
26 product focus Access control
18 visit www.CanadianSecuritymag.com Security leaders will be dropping by our studio in 2015, so be sure to check out the video section of our website for new content.
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@SecurityEd • September/October 2015
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Canadian
4 editor’s notebook By Neil Sutton
Diligence pays off Why awards programs are more than just names on a trophy
W
hat makes a great leader? You can list their accomplishments or their completed projects; count the number of letters after their name, or even count the dollars they have made (or saved) for their organization. Those are all perfectly respectable ways of measuring a person’s success, but I still believe the best way is to ask the people who work with them. There’s no shortage of people willing to step up and speak glowingly about Todd Milne. At the risk of embarrassing Todd, I would say we practically had to turn away people when we were compiling potential interview subjects for this issue’s cover story on “The most coveted Todd, celebrating the fact that he was named the winner of the 10th Security Director of the Year skills in security will award, presented by Canadian Security magazine always be in demand.” and sponsored by Anixter Canada. The people who kindly agreed to be interviewed for the story spoke of Todd’s no-nonsense approach to tackling major projects. They also addressed the fact that he’s not remotely cowed by the very real possibility that a project is not only difficult but potentially game-changing when it comes to improving security operations in the sprawling University Health Network. Based on my own interactions with Todd, he takes that same approach with everything he sets his mind to. When I asked him about speaking at our Focus On Health Care event (which is scheduled for Dec. 9), he not only agreed immediately, but was quick to offer suggestions as to how he could improve his session to offer attendees an optimal experience. For these, and other reasons, it’s gratifying to be able to recognize Todd’s accomplishments, particularly in a milestone year. I say this every year, but it bears repeating: the Security Director of the Year award program is one of Canadian Security magazine’s most important mandates. Not only does it help to spotlight the accomplishments of security professionals, it’s a way for us to give back to the industry. I would encourage anyone who works with a security professional who goes above and beyond to submit their candidacy for Security Director of the Year in 2016 when we open the nomination process again next spring. I would also like to congratulate the Association of Professional Agencies (APSA) for expanding its own awards program this year — adding a guard supervisor of the year award to its already well established guard of the year award. The industry is in a period of immense transition, with roles at all levels, from front line to head office, changing to meet the influx of new technology and new methodologies in security. Yet the most coveted skills in security will always be in demand: hard work, mentorship and compassion. I interviewed the APSA winners, Mary Gates, Lyndon Security and Patrick Truchon, Commissionaires, for our story on p. 6, and they both displayed those traits and more. Awards serve as reminders that people can excel at what they do. Hopefully by sharing winners’ stories we can encourage others to do the same.
The publication for professional security management
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Editorial and Sales Office 222 Edward Street, Aurora, Ontario L4G 1W6 (905) 727-0077 • Fax (905) 727-0017 Web Site: www.canadiansecuritymag.com Canadian Security is the key publication for professional security management in Canada, providing balanced editorial on issues relevant to end users across all industry sectors. Editorial content may, at times, be viewed as controversial but at all times serves to inform and educate readers on topics relevant to their individual and collective growth and interests. Canadian Security is published six times per year by Annex Publishing & Printing Inc. Subscriber Services: badelt@annexnewcom.ca P.O. Box 530, Simcoe ON N3Y 4N5 Tel: 416-442-5600 ext.3546 Fax: 877-624-1940 I.S.S.N. 0709-3403 Printed in Canada Canada Post: Customer #6597297, Agreement #40065710. RETURN UNDELIVERABLE CANADIAN ADDRESS TO CIRCULATION DEPARTMENT P.O. Box 530, Simcoe ON N3Y 4N5 Subscription Rates: Canada: 1 year $40.00 + HST; U.S.A. (payable in US dollars): 1 year $60.00; International (payable in US dollars): 1 year $75.00 The contents of Canadian Security are copyright by ©2015 Annex Publishing & Printing Inc. and may not be reproduced in whole or part without written consent. Annex Publishing & Printing Inc. disclaims any warranty as to the accuracy, completeness or currency of the contents of this publication and disclaims all liability in respect of the results of any action taken or not taken in reliance upon information in this publication.
Editorial Advisory Board Jason Caissie Profile Group
Tracy Ann Kosa Microsoft
Carol Osler TD Bank
Ken Close Trillium Health Partners
Bill McQuade Final Image
Theresa Rowsell Kit and Ace
Ashley Cooper Paladin Security
Clark Northcott Pelco by Schneider Electric
Tim Saunders G4S
David Hyde Hyde & Assoc.
Malcolm Smeaton Whitehorse Group
@SecurityEd September/October • www.canadiansecuritymag.com
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6 trending Calendar Intl. CPTED Association Conference October 19-20, 2015 Calgary, Alta. www.cpted.net National Policing Cybercrime Summit October 19-20, 2015 Toronto, Ont. www.cata.ca SecTor IT Security Conference October 19-21, 2015 Toronto, Ont. www.sector.ca Security Canada Central October 21-22, 2015 Toronto, Ont. www.securitycanadaexpo.com Canadian Health Care Anti-Fraud Association Annual Conference October 21-23, 2015 Niagara Falls, Ont. www.chcaa.org/conference2015 U.S./Canada Border Conference October 27-28, 2015 Detroit, Mich. www.beyond-border.com Securing New Ground October 28-29, 2015 New York, N.Y. www.securingnewground.com ISC East November 18-19, 2015 New York, N.Y. www.isceast.com SecureTech November 25-26, 2015 Ottawa, Ont. www.defenceandsecurity.ca/securetech Fraud & Anti-Counterfeiting Conference December 2-4, 2015 Toronto, Ont. ksllaw.com/20th-annual-main PM Expo December 2-4, 2015 Toronto, Ont. www.pmexpo.com Focus On Health Care Security December 9, 2015 Richmond Hill, Ont. www.focusonseries.ca
APSA recognizes Guard and Supervisor of the Year
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Gates says she has seen the job change he Association of Professional significantly, particularly as technology Security Agencies (APSA) has added has taken a larger role in the profession. a new award to its guard of the year Just the same, she describes herself as program, recognizing guards, and for the “old school,” relying on tried and true first time this year, supervisors. mentoring APSA’s first practices to Security Guard train the next Supervisor of the generation of Year was awarded guards. to Mary Gates, “I’ve got an supervisor for excellent team,” Hamilton, Ont.she says. “I take based Lyndon the young kids Security Services. and I mold them. Gates serves as I teach them supervisor for teamwork — it’s CF Industries’ Mary Gates and Patrick Truchon (centre) receive their awards not individual, it’s chemical fertilizer from Ernie Hehn, president, Lyndon Security (left) and Paul teamwork. That’s plant in St. Clair Guindon, CEO, Commissionaires Ottawa (right) the core of our Township, Ont., entire department.” south of Sarnia. APSA’s Security Guard of the Year Gates has worked at the plant for 24 was won this year by Commissionaire years. She was recognized not only for Patrick Truchon who has himself risen to her longevity, but for the compassion she a supervisory role since the awards were displays, both in her professional role and announced earlier in the summer. in her personal life. A veteran of the Canadian Armed Her employer, Ernie Hehn, president forces, Truchon joined Commissionaires and general manager of Lyndon Security, Ottawa in 2009. nominated Gates for the award, and noted He has worked principally at the in his nomination that she has a “record of Department of Justice in Ottawa and exemplary performance and consistently was also seconded as a guard for the G8 exceeds all job standards.” Summit in Huntsville in 2010. Hehn also noted Gates’ humanitarian Truchon was recognized by APSA contributions — she has performed for the calm professionalism he brings to missionary work helping orphaned the role. “The job itself is a challenge,” he children in the Ukraine and also serves as a says. “I like challenges. Any situation can caregiver for her sister with special needs. happen in a matter of seconds.” “She’s just a remarkable person, not During one such situation, Truchon just a remarkable supervisor,” says Hehn. performed CPR on a Commissionaires “When you go through the nomination colleague. The man had fallen in front process for this award, it talks about of a door, forcing Truchon the enter the somebody who not only represents the room through a window. He was able to client well, the agency well but the security continue CPR until paramedics arrived on guard industry. I think of who she is and the scene. how she lives her life and she’s pretty Both Truchon and Gates received exceptional.” their awards at a presentation earlier this The nomination was also fully summer attended by their employers. supported by CF Industries staff. After more than 20 years in security, — Neil Sutton
September/October 2015 • www.canadiansecuritymag.com
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By Chris Clarke
asis update 9
Growth ahead for Atlantic Chapter
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he Atlantic Canada Chapter (#202) of ASIS International currently has an active membership of 25 (including three certified professionals). The Chapter operates within a relatively small population but has responsibility for four geographically diverse provinces — Newfoundland & Labrador, Nova Scotia, Prince Edward Island and New Brunswick. In my short time as Chapter Chair, I Chris Clarke have discovered that the physical distance has been challenging for all members, especially when it comes to holding meetings and professional development events. As Chapter Chair, one of the mandates I was asked to fulfill was to put an executive in place and try to build on some of the concentrated membership we
have in the Halifax area. We recently held a “Summer Mixer” event in Dartmouth which drew about 20 professionals, including many current members of ASIS and potential new members. Overall, it was a great turnout. Add to that an equivalent number of interested parties who could not attend but were interested in attending future events, it was a very encouraging start to the process. For next steps, the new executive is planning to provide another networking and/or professional development event between now and the end of the year. We are also looking for additional ways to be inclusive of members (and members-to-be) from all areas of Atlantic Canada. Early
discussions with groups like CANASA and the Halifax Security Network have been promising and those groups have been very supportive and eager to work together to grow public awareness of the security industry. Personally, I will be looking forward to meeting with some of my local, regional, national and global colleagues at the upcoming ASIS Seminar and Exhibits (taking place in Anaheim, Calif., Sept. 28 to Oct. 1) so I can mind-share and hopefully take away experiences from those who have grown their Chapters successfully. There will be some work in front of us but I look forward to working with my colleagues to meet the challenges and expectations of Chapter 202! Chris Clarke is the Chair of ASIS Chapter 202.
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10 RISK Perspective By Tim McCreight
Beyond bias
O
Opinions have their place, but empirical data should be your guide
ne of the most underrated impacts and learning how to overcome the many on a successful risk management inherent beliefs and prejudices we all hold program, or conducting a risk for specific topics. When we assess risks, we assessment specifically, is the human factor. need to take a very objective and impartial As a security professional, you may have approach to collecting and analyzing data. already experienced this phenomenon or We should never allow ourselves to be swayed inadvertantly been part of the problem. by an interviewee’s bias about the topic. We Perhaps you can should, though, document relate to the issue. You’ve the observation and then been asked to conduct attempt to validate the “Generalities are a risk assessment of a position. new technology, facility, I always enjoy hearing typically reserved or marketplace. You “absolutes” in a risk for coffee chats, not begin by collecting interview. Over the years, data from interviews, I’ve heard comments like executive reports.” assessments, open source “This system is always intelligence, and firstdown,” “You can’t trust that hand observations. But vendor to patch a system this information becomes at all,” and the perennial tainted by seemingly innocent discussions favourite, “That application is way too risky with peers or superiors. You hear comments for our company.” Instead of reacting to the like, “Those cameras will never work in low comments, I try to probe into the comment. level lighting.” Sound familiar? Questions like “How often does the system go A person’s perception of a product, down, and do you have any statistics you can system or facility — along with their personal share?” are good ways to focus the discussion level of risk tolerance — can alter our on facts, not opinions. The balance we should interpretation of empirical data. Conducting seek to achieve is looking for observations interviews with a system administrator who you can validate — opinions or generalities dislikes one operating system over another are difficult to substantiate and are typically can skew an impartial assessment of risks reserved for coffee chats, not executive reports. facing a technology. Identifying vulnerabilities I learned this lesson growing up in a in a facility’s card access system can be family where my Dad was a risk taker, and exaggerated if the facility has suffered my Mom was very risk averse. There were issues with either the installation or some very interesting discussions I listened operation of the system. I’ve even to over the years — everything from where noticed differences in the types of we were going on holidays, to what house vulnerabilities identified by two we were going to buy. My Dad was a natural operators of the same computer system, gambler, with a high risk tolerance level, based on their personal risk appetite. always looking for opportunities to “win big” One operator was very risk averse and and help the family. responded more conservatively when asked Mom kept all of us grounded in reality, what risks could be accepted within the focusing on what we had, what we could see, system. The other operator seemed far and what we could prove. From her, I learned more open in their personal risk space, the skills I still use today — seek facts and and focused more on the availability remove personal opinions. We could all learn requirements of the system over something from her approach — I’m pretty confidentiality or integrity of the data. sure she’ll be proud if you do. One of the greatest challenges a security professional will face, particularly when Tim McCreight is director, enterprise information security engaging other humans, is identifying bias at Suncor (www.suncor.com).
September/October 2015 • www.canadiansecuritymag.com
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12 security director of the year
2015
SECURITY DIRECTOR OF THE YEAR
Building trust
2015 Security Director of the Year, Todd Milne is responsible for massive security projects at UHN. One of his biggest yet is a $1.5M communications centre
A By Linda Johnson
nyone who knows Todd Milne well would not be surprised to learn that he is planning several major initiatives at the downtown Toronto health-care complex where he is security director. In recent years, he has spearheaded numerous projects that have transformed security operations across the hospital network and taken health-care security in new directions. The most ambitious of the current projects is a $1.5-million communications centre. The facility is five years from completion, and its location still undecided, but Milne is
already looking ahead to the huge contribution it will make, not just to security but to the health-care network as a whole. “The communications centre is the nucleus of the organization,” says Milne, director of security operations at the University Health Network (UHN). “All information is funnelled from that centre, and it is responsible for the entire operation.” Milne was recently selected as the 2015 Security Director of the Year, sponsored by Anixter Canada, by Canadian Security magazine’s editorial advisory board. Milne got the nod based on his recent projects as well as his continued commitment to the security profession. The UHN is a $2-billion organization and is one of Canada’s largest teaching and research hospital networks. It
September/October 2015 • www.canadiansecuritymag.com
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UHN security: (from left) Dennis Virtue, Bill Atkins, Todd Milne, Paul Kightley, Misty Thompson, Brine Hamilton and Mark Anderson
has a staff of more than 14,000 and consists of the Toronto General and Toronto Western Hospitals, the Princess Margaret Cancer Centre and Toronto Rehabilitation Institute, as well as the Michener Institute for Applied Health Sciences, a research centre that recently merged with the UHN. The communications centre, which will integrate all security and life safety systems across the UHN, overcame a big hurdle this year when it received budgetary approval, Milne says. “Now, we just have to be extremely thoughtful in the process to ensure we can avoid the glitches,” he says. “And with every technology, there’s always a glitch.” The centre will include the switchboard and is scalable to building automation, says Milne, whose department consists of 100 security personnel, including one manager and four supervisors. It will allow for the integration of eight to nine
Photo: paul wright
13 service, provides metrics to security multifunctional operators handling staff regarding their performance and tasks such as video monitoring, helps security with decision-making dispatching and alarm monitoring. related to adjusting services. Milne says the centre will make The dashboard draws data from the UHN more efficient. Currently, the security’s incident reporting system, security centres (one in each building) which they have been take calls, handle developing over the dispatches, and last two years. Milne monitor elevator “I look at all the things says the reporting entrapments as we want to accomplish, system has allowed well as more than them to provide 1,100 cameras and and there’s a piece monthly statistics and 1,000 card readers. analyses of events The switchboard happening every year.” occurring throughout also takes calls the organization. and monitors some — Todd Milne, UHN “If the emerg elevator entrapments. director comes to “We’re doing me and says, ‘I need almost the same thing, to know exactly what’s happening but we’re doing it in different locations. with workplace violence in the emerg The centre brings this all together, it’s departments,’ I can generate a report larger and there will be better trained in minutes, showing what type of staff to respond to all these initiatives. assistance was required, the level of So the centre will allow us to be more assistance, the times, dates, peak times efficient and to monitor and dispatch these incidents happen — to assist more effectively,” says Milne. with the development of their safety To achieve management approval, decisions.” Milne created a strategic plan that set Milne began working in security at out in five major categories — human UHN 30 years ago. Like many others, resources, systems and technology, he says, he saw security as a steppingleadership, education, risk and stone to a larger opportunity; his mitigation — current and future plans goal was a career in law enforcement. for security at UHN. But he continued to take educational “When they see this and understand programs, took advantage of contract it, they’re excited. They see the security work and, in time, was offered efficiency in having a communications new opportunities at the health centre for the organization,” he says. network. “Documentation is the foundation “I thought, this is great. They of security, for practitioners and allowed me the opportunity to be security leaders. Where we fall short creative and develop a program. I could sometimes, I think, is we haven’t clearly put my fingerprint on a program and documented our security strategies or engage a team to be part of that. That our plans.” was exciting for me. That’s what has In addition to the communications kept me going. centre, the security department recently “And it still keeps me going,” he implemented 150 extra IP cameras adds. “I look at all the things we want across the UHN to cover some of to accomplish, and there’s a piece the facilities’ blind areas. Milne also happening every year.” developed a “dashboard” that displays Since becoming head of security information on core security services, at Princess Margaret Hospital in support services and key performance 1997 (renamed the Princess Margaret indicators. The dashboard, which will Cancer Centre in 2012), Milne has be accessible to the whole organization, driven the transition of the UHN to communicates the scope of security @SecurityEd • September/October 2015
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Information Supplement
Exchanging ideas: Thought leadership in action Assessing risk means acknowledging vulnerability, but it also means starting from a position of strength. Canadian security professionals gathered recently at a Leadership in Enterprise Security Dinner event hosted by HP Enterprise Security and Canadian Security magazine to discuss current and future trends in risk and security. The event was attended by experts from HP Enterprise Security as well as senior security leaders across multiple fields and disciplines, including finance, event facilities, tourism, communications, health care, transportation, logistics, and many more. Respected security leader Tim McCreight was MC for the evening and acted as a catalyst for dialogue on
Enterprise Security
important issues for the security industry. Topics of discussion included the growing interdependence of physical and logical security, the changing face of risk management, the challenges of dealing with rapidly evolving threat vectors, collaborating with partners to produce more successful outcomes, and educating the end user on best practices.
I s t
G c is s W S s a a
Thoughts, ideas and suggestions flowed freely throughout the evening, with participants sharing wisdom on how they approach situations and arrive at remedies. Ultimately, discussion leads to collaboration and collaboration to action, both within and between organizations.
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16 security director of the year digital technology and the creation of a highly centralized and help set standards. He’s the first guy to respond if another integrated security system. He has added hundreds of cameras, hospital has a question about a security challenge.” overhauled the access control system and created a Security Darryl Da Silva, installation manager for security and fire Operations Centre. at Johnson Controls in Toronto, says Milne is a successful Scott Jupp, director of national accounts and vertical leader because of his ability to listen, take advice from many markets at Mississauga, Ont.-based Stanley people and then formulate a decision based Security Solutions and Ontario chapter on that information. “Todd’s the guy who, if chair for the International Association for “Todd can also be challenging because Healthcare Security & Safety (IAHSS), says he’s constantly pushing the envelope. He he’s not leading at his many of their peers look to the UHN for never backs down from a challenge. He’s its security program and standards. Milne trying to make sure he’s maintaining his hospital, he’s leading has been at the forefront in many areas: budgets within the organization, but at the technology, policy and procedure, activesame time he’s trying to ensure the hospital through the industry.” shooter training, as well as the development keeps up with state-of-the-art technology, — Scott Jupp, Stanley of programs for his facility. whether it be the access control or CCTV.” Security Solutions “He remains consistent with industry Milne was recently appointed chair of best practices. And he participates in IAHSS’s Commission on Certification, the leadership roles and responsibilities that first Canadian to hold the position. And, as have changed how the health-care market chair of the IAHSS golf committee, he helped perceives value in their security leadership. He’s the one organize a tournament this year that raised $23,000, most of setting those standards,” Jupp says. which went to the Princess Margaret Cancer Foundation. It “Todd’s the guy who, if he’s not leading at his hospital, was the highest amount raised in 20 years. he’s leading through the industry and through the IAHSS, Kenneth Close, manager of security and parking at being active and participating and volunteering his time to Trillium Health Partners in Mississauga, Ont., says the certification position is an important one and Milne is well suited to fulfill its responsibilities. “To me, his willingness to share information is for the betterment of the industry,” he says. “He’s an easy guy to get along with, too. He’s social, and he’s funny. I think all those things contribute to his success.” Providing mentorship is important, Milne says, whether the person is pursuing a career within or outside the UHN. He supports staff who want to pursue educational and training programs, encourages them to attend security association events and achieve the next level of certification. He also enthusiastically supports any team member who wants to apply for the UHN’s demanding, year-long Emerging Leaders program. BUILD A BUDGET IP PA “There’s nothing better than seeing someone succeed outside what they thought they were going to be,” he says. UPGRADE AND EXTEND THE LIFETIME Milne is eager for people to better understand what the OF YOUR ANALOG PA security management position entails today. In particular, he MAKE YOUR PA SIP COMPATIBLE says, there is a lack of awareness that security professionals are responsible for ensuring compliance with various regulations and standards. “It’s an eye opener, even for our own security people,” he says. “This is what guides security as a whole. And this is what ultimately guides a security leader.” The communications centre will be a huge endeavour, VoIP Interface Built-in SIP server Milne says. But he is optimistic about its progress. Easy to configure “I’m looking forward to the next few years,” he says. “It’s a challenge, but I’m looking forward to it because we have a 1-800-836-1730 documented plan. We just have to stay the course.”
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Linda Johnson is a freelance writer based in Toronto. September/October 2015 • www.canadiansecuritymag.com Zenitel_CS_SeptOct.indd 1
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Free as can be! options, central servers with complex cabling, and restricted possibilities for integration and scalability. AXIS A1001 has an open interface that enables integration with other systems, such as intrusion detection, heating and HR systems.
T
he physical access control market now offers a new level of freedom with Axis Communications. This freedom comes from the same open IP philosophy that we pioneered in video surveillance by allowing users to select a software provider of their choice. This means no more proprietary access control solutions, but rather a selection of products that work to fit your needs. When it comes to access control – we mean business. So, what’s so special about our solution? AXIS A1001 Network Door Controller offers an open platform for access management. This non-proprietary, IP-based door controller gives you freedom of choice, installation and location. A PoE supported controller at each door eliminates the need for separate power cables for door equipment, such as locks and readers. Hence, installation can be done above the door, reducing your door hardware and cabling needs. Traditional proprietary systems have always meant limited
AXIS A1001 has the freedom and capability to integrate with other Axis solutions as well – including AXIS Camera Station, AXIS Camera Companion, AXIS A8004-VE Network Video Door Station, and AXIS S10 Series Recorders. How else could you get such simple, event-triggered video integration? How is such freedom possible? Color coded connectors and a configuration wizard enables fail-safe and effective installations. The controller supports most reader types and is fitted with configurable input/output ports and controllable power outputs for external equipment, such as door locks and positioning sensors. Built-in web based software for basic access management comes standard with the AXIS A1001. It’s also open for third-party software, allowing the unit to be integrated with solutions provided by Axis partners. With the largest partner network in the industry, you have the possibility to integrate with a large variety of the newest technology on the market today. It’s simple, really. We’re committed to helping you build a simpler, smarter physical access control system to meet your needs today and in the future.
Set yourself free. Open the door to the future and a world of new possibilities. Visit www.axis.com/pacs to learn more.
Visit us at CANASA. Booth #314 October 21-22 in Toronto.
Visit www.axis.com to learn more. @Axis_CA
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18 Technology & policy
The power of
flight
Will Unmanned Aerial Vehicles or “drones” be a hindrance or a boon to security? In some cases, the answers may still be out of reach By Paul Dixon Photo: Master Corporal David Singleton-Browne, Canadian Forces Combat Camera
F
or more than a decade, our nightly news has given us views of high-tech unmanned aircraft, controlled from half a world way, dispensing death and destruction on the world’s hotspots. But more recently, we’ve seen the commercial possibilities of the technology. Amazon, for example, has widely publicized plans for its “Prime Air” home delivery service. There are an increasing number of this new generation of aerial vehicles appearing in the skies over North America. They come in all shapes and sizes. “Drone” is the term that has seized the imagination of the media and the general public in describing a wide range of diverse and not necessarily closely related aerial platforms. To the people who build them and operate them they are known by a range of terms that more accurately describe their capabilities and limitations — Unmanned Aerial Vehicle (UAV), Unmanned Aerial System (UAS), Remotely Piloted Aircraft (RPA) and in some cases, Pilot Optional. For the security industry, this new technology is a two-edged sword that creates as many threats as it does opportunities, offering the potential for expanded areas of service while at the same time presenting challenges to the basic premise of security.
An unmanned aerial vehicle (Scan Eagle) is launched from the flight deck of Her Majesty’s Canadian Ship TORONTO during Operation ARTEMIS in 2013.
In October and November of 2014, small UAVs were spotted by security staff flying over 13 of France’s nuclear power plants. The airspace over and around these facilities is restricted and actively monitored by the military, but their radar did not detect these small, low-flying intruders. In at least two of these sightings, military helicopters attempted to intercept the UAVs, but were unsuccessful. No one was ever identified or has claimed responsibility. In Britain, a UAV hobbyist was fined the equivalent of $7,900 in 2014 after his home-built UAV “accidently” flew too close to a nuclear submarine facility. Also in Britain, HM Prisons have
reported several instances of UAVs being used to transport contraband, usually drugs or cellphones, over walls and into prisons. Back in North America, perhaps the most sacrosanct airspace in the world was penetrated by a small UAV in January of this year. In the wee hours, a small UAV crashed on the lawn of the White House. The Secret Service was quick to point out that there was no actual security threat in this case, but at the same time had to admit that they had no advance warning of its arrival and no way of determining where it had come from. The culprit came forward on his own; a federal employee who
September/October 2015 • www.canadiansecuritymag.com
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technology & policy 19 governing the commercial use of UAVs lived several blocks away, he admitted (of any size) in Canada, there is a to flying the UAV from his apartment mistaken belief that non-commercial window while inebriated. When he lost operators are not governed by connection with it, he simply thought it regulation. UAVs used for research was lost forever and went to bed. or commercial purposes must have The largest increase in UAV activity a Special Flight in North America Operating Certificate has been the reported (SFOC). Nonnumber of intrusions “The military talks commercial operation into commercial about UAVs taking the of a UAV weighing air space. Intrusion under 35kg does reports have grown DDD (dull, dirty and not require a licence exponentially from a or SFOC, but must handful five years ago dangerous) jobs.” follow a list of into the hundreds for — Charles Vidal, ING Transport Canada the current year. At Robotics safety guidelines. the height of wildfire These include: no season this year, operations within nine firefighting helicopters kilometres of an aerodrome or heliport, and aerial tankers were grounded in maximum height not to exceed 90 the Okanagan due to the presence of metres, not to fly over people or in close multiple UAVs sited in the fire zones. proximity to buildings or roadways From the hundreds of incidents in and no operations in proximity Canada in the last five years, only a to firefighting operations or other handful of culprits have been identified emergency responders. Enforcement is a and prosecuted. huge challenge. Public awareness of UAVs has led From the beginning, Canadian to a surge in purchases of small and UAV operators have benefited from the relatively inexpensive units that too Special Flight Operations Standards many people view as toys. They are included in the Canadian Aviation most definitely not toys and fall under Regulations. Introduced before today’s the Canadian Aviation Regulations. drones were conceived, the regulations While there are specific regulations
were intended to govern commercial balloon operators, parachute demonstrations, inspection flights and other events that were of a one-off nature. Drones fit quite nicely into the category of Miscellaneous Special Flight Operations. The regulations in Canada and the U.S. are similar when it comes to the operation of small UAVs for what are deemed hobby or recreational flights, but the major difference between the two countries is that the FAA has been much slower to grant small operators the permits necessary to conduct commercial operations, testing or research on even the smallest scale. The result has been an increasing number of incidents across the U.S. and to a lesser degree in Canada where UAVs are being operated contrary to regulations. Charles Vidal, ING Robotics Chief Technology Officer, says that UAVs are not going to replace helicopters. ING provided the civilian operators for the Scan Eagle UAVs the Royal Canadian Navy deployed from frigates off the coast of Libya and on anti-piracy patrols off the Horn of Africa. The UAV acts as a force multiplier, allowing the warship it operates from a much wider view of the surrounding area, giving it eyes far beyond the horizon. Vidal
Drone revolution For security professionals, UAVs may present a head-scratching conundrum. Their potential for mischief, or worse, is tremendous, but they could also be a huge boon for security, whether it’s life-saving applications like delivering medical equipment in an emergency, or conducting patrols of a facility. James Acevedo, executive director, international operations, Andrews International, has worked with drones and used them to conduct risk assessments. It behooves security professionals to understand the technology, he says. Not only is it here to stay, but it is likely to change the security
landscape in unforeseen ways. “We need to have security professionals get ahead of it. We need to help guide the technology and develop the applications and the programs to assist us in doing what we do,” he says. “I feel that we fear the technology more than we understand it right now. We’re not taking it as seriously as we should as a group.”
The public’s lack of knowledge around drones and what they should or shouldn’t be doing with them is generally worse, says Acevedo, and it will be some time before that changes. He likens this “drone revolution” to the Internet age of the mid- to late 1990s, when that technology really started to enter the public consciousness. Even now, its limits are not well understood. “There’s a laundry list of issues that people need to realize,” says Acevedo. But the potential for drones excites him. “The amount of positive things that drones can do is almost unfathomable.” — Neil Sutton @SecurityEd • September/October 2015
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20 Technology & policy says that ING is taking the lessons learned from operating in the military environment into the domestic market in Canada. “The military talks about UAVs taking the DDD (dirty, dull and dangerous) jobs, but in the commercial world we think of MIM, mapping, inspection and monitoring, because we think these are the three key things that unmanned aircraft can provide.” ING provides the UAV and team of operators for clients in a wide range of missions, from wildlife surveys in the Arctic to pipeline projects in Alberta. Vidal says that ING has been demonstrating the potential use of UAVs to oil companies for “pipeline inspections and security exercises; leak detection with a variety of sensors and at certain times of the year using infrared to see the buried pipelines; [also] mapping activities and right-of-way encroachment patrols.” Police departments in Canada have
relied on helicopters for decades, but they are taking to UAVs to provide a literal boost to investigations across the country. Today the OPP employs a number of UAVs across Ontario, while the RCMP have embraced them across the country. Typically the small multi-rotor UAVs are used to for aerial shots of crime scenes or motor vehicle accident scenes. Increasingly, UAVs are raising concerns about infringement on privacy and the potential for surveillance or simply looking in someone’s window at a most inopportune moment. Police departments in Canada operate under SFOCs that permit them to use their UAVs to support investigations under certain conditions which specify the UAV cannot be flown over people and the area must be blocked off. The SFOC allows for the UAV to be utilized for “operational flights to obtain digital aerial images and video to support
FOCUS ON
S•E•R•I•E•S
investigations of serious collision and major crime scenes/incidents” or “for flight testing, maintenance flights, flight training and demonstration flights.” Privacy rights in Canada and UAVs are the subject of a recent blog posting by Amanda Winters, a Vancouver lawyer specializing in aviation law. She points out that while police and other government agencies are clearly governed by the Charter in terms of privacy issues, the question of privacy issues arising from the use of UAVs by non-governmental operators is still undefined. That said, it is only a matter of time before this comes under scrutiny. The Canadian security industry must develop an awareness of UAVs in order to understand the threat they pose to traditional operations as well as determining what the benefits may be of incorporating them into operations. Paul Dixon is a Vancouver-based freelance writer.
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22
QA &
with Perry Clarke president, Securitas Canada
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erry Clarke has climbed the ranks in the security business. He started out as a Pinkerton guard in 1990 and, 25 years later, is now the president of Securitas Canada. Clarke has worked for Securitas for the duration of his career (Securitas purchased Pinkerton in 1999). He held managerial positions in Vancouver, Calgary and Winnipeg (as area vicepresident for Western Canada) before he was promoted to the top spot, replacing Dwayne Gulsby, who accepted a senior role with Securitas in the U.S. Canadian Security sat down with Clarke to discuss his goals for Securitas Canada. Canadian Security: What were your initial thoughts when you were asked to take over Securitas Canada? Perry Clarke: I look at it as not much different from an area vice-president. An area vice-president needs to be a jack-of-all-trades, work closely with financial, HR, legal, sales, national accounts, vice-presidents. Over the years, I knew I had the respect of
all those people. I didn’t have any reservations moving to Toronto and taking over as the president because it’s just on a bigger scale. CS: What are some of the major initiatives for Securitas? PC: We continue to grow with our integrated guarding across the country. We have a brand new monitoring centre that’s state of the art. Every day, we’re bringing on more clients. We can monitor any type of alarm across the country. We can do remote video monitoring, virtual patrols — any type of elevator, fire, burglar alarm can be monitored. We got into that side of the business in 2014. It’s growing continually. I think there’s going to be more of a need for that as companies are trying to cut costs, save money, but still get the same caliber of security. CS: How do you view recent changes in the guard market? PC: Our philosophy is not to replace the guards. We are a guard company. I
look at the technology side as being a tool for the security officer to be able to do their job. For example, we have our own proprietary SecuritasSentry system where we can put up cameras around a big facility. The security officer would carry the monitoring unit. That system takes a three-second video as soon as somebody passes in front of the motion, sends that to the security officer and alerts the security officer, and that security officer would investigate. It allows the security officer to cover a large area with one person. In the past, it might have taken two or three security officers to patrol [that area]. CS: A number of major guard companies have branched into integration and other areas of professional security. What are Securitas’ goals in that direction? PC: We’re well down that road. In the U.S., they’re moving towards their own [integration] division. Eventually I can see Canada moving in that direction as well. CS: How long will it take to ramp up that business in Canada? PC: Over the next couple of years. We’re catching up fast. They’ve invented the wheel. We don’t plan on reinventing the wheel. A lot of their policies and practices we will adapt. We have a purchasing centre in Charlotte, N.C., that we will be using for systems. CS: What’s your particular management philosophy or style? PC: I’ve been doing this for over 25 years. I have a passion for the security industry. I’m definitely not afraid of change and growing the market. That’s the management style I want to portray to all Securitas management: we need to change, and we need to adapt and grow with the market.
Securitas’ Canadian headquarters in Toronto.
CS: Do you foresee any challenges? PC: It’s more an educational learning curve as to getting to know our clients across the country. I’m not an armchair manager. I like to get out in the field and talk to our security officers and our clients.
September/October 2015 • www.canadiansecuritymag.com
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By Derek Knights
Book review 23
Uncluttering the junk drawer The Organized Mind
By Daniel J. Levitin Penguin Canada ISBN 970-0-525-95418-7
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aniel J. Levitin who, among other things, is a professor of psychology and behavioural neuroscience at McGill University in Montreal, says in the introduction to his book: “The first humans who figured out how to write things down around 5,000 years ago were in essence trying to increase the capacity of their hippocampus, part of the brain’s memory system.” The book discusses the “junk drawer” (you know you have one). He points out that the junk drawer, and its equivalent in computer files, is a sly indicator that people today are inundated with so much “stuff” that we just “put it somewhere” to get it out of the way. His premise is that our minds are just as cluttered. He points out that our brain’s “decision-making network” doesn’t prioritize effectively; the unprecedented amounts of information we deal with is why we struggle so much. He discusses multi-tasking, and that it is a meaningless buzzword in today’s society — because humans can’t multi-task! What our mortal brains do is “switch” between multiple tasks, at a very high speeds. This switching comes at a “high cognitive cost.” We can work at a couple of tasks reasonably well, but add one or two more, and we slow down, operate inefficiently, make more mistakes, thinking we’re working faster, better. Early in the book he describes how attention and memory work, in granular, anatomical detail. He points out that work efficiency and attention-to-detail are not true skills some people have, they are hard-wired abilities. And those abilities are neurochemical; not easily acquired or developed. Then suddenly he is talking about how to organize our homes and sock drawers! Read on (don’t give up) because this sets up chapters on organizing: “Our Social World”; “Our Time”; “Information for the Hardest Decisions”; and “The Business World.” Here is the value of his book, both directly from the perspective of managing people (including yourself), and the less-direct-but-certainly-apt perspective of the security and investigation industry. In the chapter on making decisions, there is a discussion about organizing thoughts and information, for example (his, not mine), about deciding whether to park illegally: pay $20 to park in a lot or risk $50 to park on the street (compare 100
per cent of $20 versus 25 per cent of $50). This is a simplistic version of the problem-solving discussions about harder decisions — facing surgery, risking injury — all of which can help security professionals fine-tune the risk assessment mindset. These thought processes carry over into the business section. You can use some of the lessons and knowledge gained about how the brain works to develop more effective operational structures and staff interaction. Is your organization — or are your operational plans — structured to best address how your people work? What we do, it seems, is build the structure we want and then demand people conform, even though it requires that “rapid-switching” in the brain, with the accompanying “cognitive price” — fatigue, error, stress, illness, and ultimately, inefficiency. Levitin’s book is a good, entertaining explanation. Derek Knights, CPP, CISSP, CFE CIPP/C, PCI, is the senior manager, strategic initiatives, global security and investigations, at the TD Bank Group (www. tdbank.com).
Lawyer,
Mediator
Author of Visual
Evidence
Elliott Goldstein, Cell: 416.315.0066
& B.A., J.D.
elgold@rogers.com
Mediation of Disputes - Commercial, Shareholder, Employment. Litigation to Collect Debts or Defend Customer Lawsuits. Alarm Installation & Monitoring Contracts, Employment Agreements. Minute Book Reviews and Updates, Incorporations. Wills, Powers of Attorney for Property and Personal Care. Video Surveillance Law Seminars, Forensic Video Analysis Law.
www.videoevidence.ca 45 Redondo Drive, Thornhill (Vaughan), ON, Canada L4J 7S7
Fax: 905.597.6226 @SecurityEd • September/October 2015
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expert advice 25
An ISO guide to cyber-security John Di Maria is senior project manager, systems certification – Americas, BSI Group America (www.bsigroup.com/en-CA)
T
o prevent or mitigate cyber attacks, proven protocols and best practices need to be put in place. That’s why international business standards like ISO/IEC 27001 were created — to help organizations keep information assets secure. We can explore how incidents may have been avoided or their impact minimized if a verifiable management system standard, such as ISO/IEC 27001 for an Information Security Management System (ISMS), had been in place.
Record and Log Ensure recording and logging systems are enabled and monitored to generate evidence of unusual activity and detect attacks early. Produce and keep event logs and review regularly. Be alert and act It is critical to have good detection and alert systems in place, but it is also equally important that employees can recognize when the alarm goes off and know how to act accordingly. Know your base and monitor DoS attacks are often launched by flooding the network with unwanted traffic. An important best practice is to track the utilization of your website(s) systems and calculate the baseline. For example, if your baseline utilization is typically at 30 per cent and the maximum
has never gone above 50 per cent, then a spike to a specified level of utilization, say 70 per cent (for example) should start to sound alarm bells. But without knowing what needs to be monitored and measured, when, by whom and the expected results, you open yourself up to potential disaster. Defend against malware Cyberattacks can sometimes come in through malware. Some simple controls to protect against this include: Conducting regular reviews of the software and data content of systems; installing and regularly updating malware detection and repair software; scanning computers and media as a precautionary control, or on a routine basis; and reducing vulnerabilities that could be exploited by malware by good risk assessment and management.
@SecurityEd • September/October 2015 Gaitronics_CS_SeptOct.indd 1
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26 product focus Access Control Electric strike kit
Keyboard for access control
Camden Door Controls The CX-ED2079 kit is a low profile ‘Universal’ grade 2 strike, with three stainless steel faceplates included. The strike features field selectable 12/24V AC/DC voltage, fail safe or fail secure operation, and horizontal adjustability of the strike body. Compatible with centre-line latch entry cylindrical locksets with 1/2” to 5/8” (13mm to 16mm) latch projection, FCX-ED2079 strike comes with three stainless steel faceplates for ANSI square and ANSI round latch opening, as well as a faceplate for wood door frames. www.camdencontrols.com
Cherry The CHERRY JK-A0100EU smart card keyboard is designed to control logical access to networks in order to maintain a secure user base. This keyboard is suited for regulated industries such as government, finance and health care. It requires the secondary authentication of a smart card before allowing access to the connected system. In addition to the smart-chipset card reader, the keyboard supports secure PIN entry. The PC/SC smart card reader is CCID and EMV Level 1 approved, and is also compatible with reading and writing ISO 7816-compliant smart cards. The key layout of the new CHERRY JK-A0100EU provides the optimum key arrangement and the placement of the smart card reader allows for one-handed operation. www.cherrycorp.com
Vandal-resistant proximity card readers Farpointe Data Guardian vandal-resistant and Gibraltar bullet-resistant contactless proximity card readers are suggested for installations where more durability is required than with a standard proximity reader. They are in use at schools, universities, correctional institutions, housing authorities, factories, hospitals and other locales where RFID proximity and smart card readers may be subjected to stress. Protection is enhanced because the electronics are sealed in weather-and tamper-resistant epoxy potting for both indoor and outdoor operations. www.farpointedata.com
Access control platform Sielox The Pinnacle Access Control Platform is a solution for small-to-medium business applications with one to 20 doors. In conjunction with a Sielox 1700 controller, Pinnacle can support up to 32 wireless locks over and above the two hard-wired doors/ readers per controller. Pinnacle’s many built-in utilities and shortcuts enable functions such as database cleanup, counting applications, remote lock/unlock and report viewing to be performed quickly and easily. www.sielox.com
Key control integration Morse Watchmans The KeyWatcher Touch key control system supports C•CURE 9000 Security and Event Management System from Software House with the Stratus everRun Redundancy Solutions. The KeyWatcher Touch system was successfully put through a set of defined tests at Tyco in Westford, Mass. These tests focused on integration interoperability, security and performance between the systems. Morse Watchmans is the first partner to be tested with the new everRun Enterprise 7.2 (2-Node system). C•CURE 9000 Enterprise provides an advanced distributed architecture for enterprise scalability. www.morsewatchmans.com
Lever lock series Allegion The Falcon K Series is an American National Standards Institute/Builders Hardware Manufacturers Association (ANSI/ BHMA) certified Grade 1 cylindrical lever lock series that offers the most common functions, lever styles and finishes. The K Series features conventional cylinders and small format interchangeable cores (SFIC) that are compatible with SFIC products from Falcon and other manufacturers, and comes equipped with lever security caps to help prevent undesired lever removal and sag. us.allegion.com
Ad Index Anixter Avigilon Axis Communications CANASA Commissionaires Elliot Goldstein Gai-Tronics Garrett Metal Detectors
7 www.anixter.ca 11 www.avigilon.com/7k 17 www.axis.com 24 www.securitycanadaexpo.com 2 www.commissionaires.ca 23 www.videoevidence.ca 25 www.gai-tronics.com 28 www.garrett.com
Hewlett-Packard HID HIKVision Keyscan Paladin Securitas Zenitel
14,15 www.hp.com/go/security 27 www.hidglobal.com 8 www.hikvision.com 5 www.keyscan.ca 21 www.paladinsecurity.com 9 www.securitas.ca 16 www.vingtor-stentofon.us
September/October 2015 • www.canadiansecuritymag.com
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