women’s security council award winner
new regions created for asis canada
thwarting the social engineer
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Canadian
May/June 2014
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The publication for professional security management
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frontiers Leaders from Securitas, Paragon, Commissionaires and G4S talk about what’s next for the guard business in a roundtable discussion
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CONTENTS 3
Canadian The publication for professional security management
Columns
The new guard
Departments 4 editor’s notebook Pushing perception 6 trending
Photo: sandra strangemore
12 cctv & the law Video on trial 14 RISK Perspective How elastic are you?
Securitas, Commissionaires, G4S and Paragon discuss wages, skills, technology, training, the competition and more in Canadian Security’s Guarding Roundtable
16
10 ASIS update New regions for ASIS Canada
The hacker in the office
27 product focus Fire & life safety
Social engineers know to exploit a person’s propensity to be polite and helpful By Tristan Bronca
28 Book review In plane language 30 world watch HD network to help manage U.K. flooding; Hawaiian zip-liners tracked via RFID
Volume 36 Number 3
22 visit www.CanadianSecuritymag.com Security leaders will be dropping by our studio in 2014, so be sure to check out the video section of our website for new content.
@SecurityEd • May/June 2014 Milestone_CS_April.indd 1
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Canadian
4 editor’s notebook By Neil Sutton
Pushing perception Confronting misconceptions about security is one way to change them
A
bout a month ago, research firm Leger released a study on behalf of surveillance manufacturer Axis Communications outlining the extent to which Canadians cleave to false impressions about camera technology. According to this data, which was gathered in October of last year, three-quarters of the respondents believe that current facial recognition technology is advanced and subtle enough to pick faces out of a crowd. More interesting (to me, at least) is that 27 per cent of respondents have “no idea” how long video is stored and 26 per cent believe it is stored indefinitely. TV is to blame for false impressions and misapprehensions as to video’s “It’s unlikely that true capabilities, argues the study, and I have heard plenty of anecdotal evidence to support that theory. the public’s view of I was drawn to this data for a number of guards has shifted reasons — the primary being professional curiosity and the fact that it draws from a Canadian sample with the times.” — but the main reason it exists is to underline the fact that security as an industry is still largely misunderstood by the general public. If the equipment side of the security business is misunderstood, one can only imagine what people think about the guarding side. A little more than a month ago, Canadian Security convened a valued group of industry insiders from the guard business for a sort of “State of the Nation” roundtable to examine current trends in guarding. We covered a lot of ground. So much so that what you read in this magazine (see the full story on p. 16) is truly the highlights of the conversation — it would be impossible to print all of it. The goal was to explore issues like expanded duties for guards, wages and the increasing role of technology. We also discussed soft skills and the perception of guarding in the eyes of the public. This is not a new topic — it’s come up several times in the course of our annual salary survey, the results of which are presented in the Nov/Dec issues of this magazine. Typically, though, comments about perception come from the front line. This time they’re coming from the top. In the context of the roundtable discussion, Christina Duffey of Paragon Protection offered the comment that “soft skills are hard,” which is probably one of the more perceptive observations I’ve heard about that subject. Guards are moving into customer service roles more and more, and those skills are more highly sought after by employers. At the same time, I think it’s unlikely that the public’s view of guards has shifted with the times. They would probably no more understand the skills development that goes on behind the scenes than they would have a grasp of a reasonable timeframe to store surveillance footage. As Securitas Canada president Dwayne Gulsby said during the roundtable, “In my 20 years, we’ve come a long way . . . But again, it goes back to that public perception: it’s still trailing behind.” Public perception, whether it’s about the technology or the people involved in security, isn’t going to change overnight, but the fact that security leaders can have a frank discussion about it is perhaps an indication that we’re on the right track.
The publication for professional security management
Group Publisher Paul Grossinger pgrossinger@annexweb.com
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Art Director Graham Jeffrey gjeffrey@annexweb.com
Editorial and Sales Office 222 Edward Street, Aurora, Ontario L4G 1W6 (905) 727-0077 • Fax (905) 727-0017 Web Site: www.canadiansecuritymag.com Canadian Security is the key publication for professional security management in Canada, providing balanced editorial on issues relevant to end users across all industry sectors. Editorial content may, at times, be viewed as controversial but at all times serves to inform and educate readers on topics relevant to their individual and collective growth and interests. Canadian Security is published six times per year by Annex Publishing & Printing Inc. Subscriber Services: Lisa Thomson lthomson@annexweb.com P.O. Box 530, Simcoe ON N3Y 4N5 Tel: 866-790-6070 ext (201) Fax: 877-624-1940 I.S.S.N. 0709-3403 Printed in Canada Canada Post: Customer #6597297, Agreement #40065710. RETURN UNDELIVERABLE CANADIAN ADDRESS TO CIRCULATION DEPARTMENT P.O. Box 530, Simcoe ON N3Y 4N5 Subscription Rates: Canada: 1 year $40.00 + HST; U.S.A. (payable in US dollars): 1 year $60.00; International (payable in US dollars): 1 year $75.00 The contents of Canadian Security are copyright by ©2014 Annex Publishing & Printing Inc. and may not be reproduced in whole or part without written consent. For information on reprints of any article that appear in this publication, contact The Reprint Outsource at 1-877-394-7350. Annex Publishing & Printing Inc. disclaims any warranty as to the accuracy, completeness or currency of the contents of this publication and disclaims all liability in respect of the results of any action taken or not taken in reliance upon information in this publication.
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Editorial Advisory Board Jason Caissie Profile Group
Tracy Ann Kosa Microsoft
Carol Osler TD Bank
Ken Close Trillium Health Partners
Bill McQuade Final Image
Theresa Rowsell Target
Ashley Cooper Paladin Security
Clark Northcott Pelco by Schneider Electric
Tim Saunders G4S
David Hyde Hyde & Assoc.
Malcolm Smeaton Whitehorse Group
@SecurityEd May/June 2014 • www.canadiansecuritymag.com
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6 trending Calendar World Conference on Disaster Management (WCDM) June 15-18, 2014 Metro Toronto Convention Centre Toronto, Ont. www.wcdm.org
Canadian Security Focus On Series: Retail Security June 19, 2014 Sheraton Parkway Richmond Hill, Ont. www.focusonseries.ca
IACLEA Annual Conference June 20-22, 2014 McGill University Montreal, Que. www.iaclea.org
Gartner Security & Risk Management Summit June 23-26, 2014 Washington, D.C. www.gartner.com
Security Canada West
June 25, 2014 River Rock Casino Resort Richmond, B.C. www.securitycanadaexpo.com
Canadian Security Focus On Series: Commercial/Property Management Sept. 16, 2014 Sheraton Parkway Richmond Hill, Ont. www.focusonseries.ca
U.S./Canada Border Conference Sept. 16-17, 2014 Cobo Center Detroit, Mich. www.beyond-border.com
Anixter Showcase
Sept. 18-19, 2014 Mississauga Convention Centre Mississauga, Ont. www.anixter.com/events/ torontoshowcase
Security Canada Atlantic
Sept.18, 2014 Moncton, N.B. www.securitycanadaexpo.com
Canadian recognized by the Women’s Security Council
T
successful within your own organization, his year a Canadian was among the but at the end of the day, reaching outside honourees named as Women of the and providing a support system for other Year by the Women’s Security Council. professionals, for other women, and Silvia Fraser, manager of corporate being a mentor is incredibly security for the City of important to help move the Toronto, was one of industry forward.” seven women recognized Fraser not only for achievements and spearheads large security accomplishments in the projects for the City of security industry by the Toronto, but volunteers with WSC. Fraser was presented industry organizations such the award during the ISC as the Canadian Security West conference, held this Association (CANASA) and April in Las Vegas, Nev. the Toronto chapter of ASIS Fraser, who was Silvia Fraser, manager of corporate International, where she nominated by one of her security, City of Toronto serves as a board member. co-workers at the City of She also organizes an annual Toronto’s corporate security Civic Run in Toronto, which department, says she didn’t raises funds for the United Way. even know she was in the running until “I actually like that about [the WSC]. she received an email notifying her she It’s not just about what you do but how was amongst the winners. you give back. I value this because I Other winners this year include: mentor a lot of people in the industry — Kelly Bond, senior vice-president of men and women alike — and I put a lot sales and marketing, Alarm Capital of time in,” says Fraser. “I think programs Alliance; Jean Gordon Kocienda, global like this are extremely helpful to the threat analyst, Cisco Systems; Christine industry as a whole.” Lanning, president, Integrated Security The awards program started in Technologies; Lindsay Martin-Nez, 2010. Hile says she has seen tremendous vice-president of sales, BadgePass; Rose growth in only a few years. In addition M. Miller, director of protective services, to receiving more nominations each year, MedStar Washington Hospital; and she says there has been an appreciable Nancy Royalty, operations manager, difference in what the nominees are Sonitrol of Evansville. bringing to the table. “This year there’s The nominees are selected by a panel a lot of folks who have really stepped it of six to 10 judges based on not only their up,” says Hile. “They’ve finished degree accomplishments within their respective programs; they’ve finished certifications. organizations but the degree to which One of the women who was honoured they help nurture others in security. has an extensive military background.” “Growth and commitment to your While there are no discrete categories, own organization is important, but also the awards recognize a mixture of what’s of critical importance is giving different stakeholders from across the back to the industry,” says Rhianna industry. “It’s important for us to show Daniels Hile, a founding committee that there’s a variety of women in a member of the WSC. variety of roles that contribute to the “That’s why Silvia is such a great success of this market.” fit for this year’s awards. One of the important things is for you to be — Neil Sutton
May/June 2014 • www.canadiansecuritymag.com
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8 trending
GardaWorld COO promoted to president
M
According to Aubé, his division arc-André Aubé was recently has grown through almost equal parts named president of GardaWorld’s acquisition and organic growth, allowing protective services and aviation services the company to expand beyond its — a title change that reflects significant Quebec base into more of a national growth in the division, he says. presence. GardaWorld purchased the Aubé adds the title of president guarding operations of Total to his existing title of chief Security Management (TSM), operating officer. Other a Toronto-based company divisions within the company employing 1,200 people across — such as cash services and Canada, in November 2013. international protective services Garda’s purchase of Intercon — are already served by a joint Security from Tyco Integrated president and COO. Security was also announced last “Our national footprint year. has increased tremendously Marc-André Aubé, “Definitely we’re committed over the last two or three GardaWorld to the Canadian market,” says years, bringing my division to the Aubé. “The industry’s maturity now same level as my colleagues,” explains allows it to expand further, especially Aubé. “We’ve expanded the size of our with government-related services.” division to a point where there is more Aubé will continue to run operations functionality, more IT requirements, from Montreal, but he says his expanded more HR requirements. I was promoted role will necessitate more travel across from within because of the size of the the country. organization that I am running.”
The life safety of security
J
ason Reid, founder of the National Life Safety Group, presents a series of videos on life safety issues security departments need to know. Available at www. canadiansecuritymag.com, the first in the series tackles effective communications with first responders. Security guards may be able to impart crucial information to fire or police services in the event of an emergency. The second video addresses the topic of creating ROI opportunities for security departments. Observant front-line security staff may be able to mitigate potential safety hazards by reporting situations they encounter on patrols.
Sharing wisdom at ASIS Toronto Best Practices
T
here were more than 100 attendees at the ASIS Toronto chapter’s annual best practices seminar, held in April in Markham, Ont. Speakers at the event included Louis Duranleau, director of corporate security at D+H; Imre Juurlink, program director, violence risk management office, at Toronto’s Ryerson University; Keith Melo, emergency management program coordinator at George Brown College; Brian Claman of GWL Realty; Luciano Cedrone of Brookfield Properties; and Dean Correia of the Security Executive Council.
Ryerson University’s Imre Juurlink on campus violence prevention strategies
ASIS leaders: Bill VanRyswyk, RVP Region 6B (Ont./ Man.); Bill Bradshaw, SRVP - Group 6 Canada; Dave Tyson, President-Elect
Security Executive Council’s Dean Correia with ASIS Toronto Best Practices organizers Scott Jackson and Paul Parent
Louis Duranleau, director of corporate security at D+H, addresses the ASIS audience
Keith Melo, George Brown College, discusses the importance of emergency preparedness
May/June 2014 • www.canadiansecuritymag.com
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10 ASIS UPDATE
New regions for ASIS Canada
A
SIS International has created a new regional structure for its Canadian membership: Region 6A (Montreal, Quebec City and the Atlantic chapters); 6B (Ottawa, Toronto, Southwest Ontario and Manitoba); and 6C (Saskatchewan, Edmonton/Northern Alberta; Calgary/ Southern Alberta and the Canadian Pacific chapter). Along with the new regions come new appointments. Tim McCreight, CPP, has been appointed regional vice-president for Region 6C and Bill VanRyswyk, CPP, will take on a similar role for Region 6B. Stephan Veilleux, CPP, will continue his role as regional vice-president for Region 6A. The main reason for the change is that ASIS membership in Canada
has swelled to 2,300, says Bill Bradshaw, who serves as senior regional vicepresident for all of Group 6 Bill VanRyswyk (Canada). ASIS recognizes that when a region’s membership grows beyond 1,000, it requires division, spreading the responsibility of management across multiple leaders, all of whom give their time to the organization on a volunteer basis. “I think Canada’s always had a high recognition within ASIS,” says Bradshaw. Increasing the number of regions within Canada is an acknowledgement of the commitment Canadian security professionals bring to ASIS, he adds, and also provides greater opportunity for more regional representation.
Stephan Veilleux
Tim McCreight
The new regions allow “people who are interested in promoting the organization” to do so, he says, and provide a structure “where we can influence security policy, whether that be on the municipal level, on a provincial level or on a national level.” According to the organization, long term goals for ASIS Canada include: continued growth, increased support for volunteer leaders, succession planning for future ASIS leaders and additional opportunities for members to participate in ASIS programs.
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Sean Sportun of Mac’s Convenience Stores is building more than just a solid security program
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12 cctv & the law By Elliott Goldstein
Video on trial
A In order for surveillance to have merit in court, it must first pass muster
few months ago, I wrote about Bench dismissed the appeal. It held that dashboard cameras and their if the video had presented a clear picture increasing popularity with the of what transpired and that clear picture general public in Canada and elsewhere. contradicted the officer’s evidence, then there Recently, I came across a case involving may have been a basis for concluding that the admission in court of a there was a palpable error video recorded by a video in the findings of the trial camera in a police cruiser judge. But, the quality of “The assessment car.1 the video made it difficult of a video as to its to come to any conclusions The Defence argued by relying upon it. that the police cruiser value, deficiencies or Interestingly, the video does not show the Manitoba Court of accused’s car was swerving shortcomings was clearly Queen’s Bench also on the road; nor does it commented that the case show that the accused within the trial judge’s law suggests that the trial was swaying once on his function.” judge’s findings must be feet; nor does it show that treated the same whether the accused was slurring those findings are based his words. The trial judge on vive voce evidence (i.e., reviewed the videotape, oral testimony under oath) or videotapes. but because its quality was so poor, the trial The Manitoba Court referred to an Alberta judge was unable to find that it contradicted Court of Appeal case2 in which the defence the observations related in the officer’s testimony. argued, on appeal, that the trial judge’s Because of the poor quality, the trial verdict was unreasonable because the trial judge was not able to place any weight on judge found the content of a video to not it. The accused was convicted at trial and he be of much help on the crucial question of appealed to the Manitoba Court of Queen’s self–defence. Bench, arguing that the trial judge erred by In that Alberta case, the Court of finding that the police officer who stopped Appeal also watched the video and found him had reasonable and probable grounds to no palpable and overriding error by the make a demand for a breath test. trial judge in his assessment of the video. The Manitoba Court of Queen’s According to the Appeal Court of Appeal, the assessment of a video as to its value, deficiencies or shortcomings was clearly within the trial judge’s function. So, what we learn from these cases is the importance of the quality of the video. As the Supreme Court of Canada stated in the famous case of R. v. Nikolovski3, “so long as the video is of good quality and gives a clear picture of events and the perpetrator, it may provide the best evidence …” But we all know that “quality matters.” Elliott Goldstein, B.A., J.D., is a Thornhill, Ont.-based lawyer (elgold@rogers.com). 1. R. v. Seaman 2010 CarswellMan 465, 2010 MBQB 181. 2. R. v. Melnychuk 2008 ABCA 189 (Alta. C.A.). 3. R. v. Nikolovski [1996] 3 S.C.R. 1197.
May/June 2014 • www.canadiansecuritymag.com
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14 RISK Perspective By Tim McCreight
How elastic are you?
O Your ability to adapt to problems will determine how quickly you bounce back from them
ver the past year, we’ve read a conducted exercises to practice our recovery number of disturbing reports on capabilities. The information collected from major companies and the breaches these exercises should be reviewed and then they’ve suffered to their information systems. incorporated into our recovery plans. And With all the incidents we’ve read then we test these plans again. about (and those we aren’t even aware of), Try as we might, we can’t predict every will we ever be secure in this ‘Internet of type of incident or attack our organizations Everything’? If we can’t be secure, can we may face. After reading how some focus on being resilient instead? What does it organizations were breached, it amazes mean to be resilient? me how the attackers When I think of look at an organizations “We cannot be 100 resilience, I picture defense posture and find an elastic band. You ways around it. What we per cent secure. We can apply pressure by can focus on is creating can, though, build out stretching it beyond its an adaptive approach to initial shape. When the responding to these threats. processes to recover.” pressure is released, the If we’ve developed our elastic band reacts by communication processes, returning to its original identified our assets, form. Mature organizations do the same in understood the impact to our business if an times of crisis. An event occurs, pressure is asset is unavailable or missing, and practiced exercises to recover our assets, we’re in applied to the organization, but it eventually pretty good shape! If pressure is applied to returns to its initial state if it has welldeveloped processes and procedures. our organization, there’s a good chance we From an IT perspective, I appreciate will eventually return to our initial state. we cannot protect every information asset But there’s one thing missing. and guarantee the confidentiality, integrity When an incident occurs that we and availability of every piece of data. It haven’t practiced for, what then? That’s has taken me a lifetime of working in the when our ability to adapt will be tested, physical and IT security industry to come to and our problem-solving approach must this realization: we cannot be 100 per cent change. Catastrophic disasters such as fires, secure. We can, though, build out processes floods, terrorist attacks and massive system to recover from events and reduce the impact compromises require adaptive and reflexive approaches. All too often, organizations a crisis can create. As security professionals, we play a key fall back on procedures they’ve previously role in creating a resilient organization. developed, but fall short of addressing the new threat or crisis. The impact can be While we cannot script a response to devastating to an organization, and can even every threat, we can work within our organizations to develop communication lead to the business failing to recover after the crisis. processes so that when an incident occurs, we know how and when to inform our We can help our organizations by senior leadership team. offering leadership and expertise in times of We can work with operational teams to crisis. I don’t know a security professional identify the critical or key assets within our who hasn’t had to manage an investigation, organizations. This information identifies deal with a difficult visitor, detain a suspect or manage a computer forensic assignment. who the asset owners are, the affect these assets have on our business and the impact Maybe it’s time we started playing a greater we’ll face if these assets are unavailable, role in our organizations. damaged beyond repair, or compromised due to an information systems breach. Tim McCreight is a managing consultant at Seccuris If we’ve done our homework, we’ve (www.seccuris.com).
May/June 2014 • www.canadiansecuritymag.com
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16 GUARDING
THE new guard Securitas, Commissionaires, G4S and Paragon discuss wages, skills, technology, contracts, the competition and more in Canadian Security’s Guarding Roundtable
Photos: sandra strangemore
T
o many, the term “security guard” still conjures images of uniformed mall cops. But most aren’t aware of the range of duties frontline security professionals fulfill, nor the degree to which the industry has evolved. Canadian Security magazine recently assembled a panel of experts from companies known primarily for their guarding services: Christina Duffey, vice-president of operations at Paragon Protection; Tim Saunders, senior vice-president of sales at G4S Canada; John Dewar, CEO of Commissionaires Victoria; and Dwayne Gulsby, president of Securitas Canada. Over the course of an April morning these panelists sat down with moderator Neil Sutton to discuss how the industry has changed in recent years. Not only have guard duties expanded, but technology plays a greater role in their working lives. The panel also discussed advancements in guard training and skillsets as well as several other crucial factors affecting the industry like wages, competition, relationships with first responders and how the “mall cop” image can and should be changed.
Tim Saunders, senior vice-president of sales, G4S Canada
new CS May 2014.indd 16
Canadian Security: What effect is the minimum wage increase in Ontario having on your business?
that compression between management and the front-line forces that I think is the more compelling and interesting issue at hand right now.
Tim Saunders: We’re Dwayne Gulsby: I’m sure all in favour of a “We cannot fear I speak for everyone liveable wage, and at the table: there’s we’re all in favour of technology because always been a healthy strategies in terms of gap between minimum creating value that we’re known for wage and entry-level justifies higher rates guarding. We have to wages in our respective within our respective organizations. As client bases. The embrace technology on minimum wage interesting analysis rises — and I echo that became quite so many fronts.” Tim’s comments, compelling for me — Tim Saunders, G4S we all support that was maintaining that liveable wage and gap from supervisor the minimum wage to minimum wage. So increases — it’s you bring the bottom maintaining that gap between up, and the justification is, then you that entry-level officer bring the whole employee base up. So and minimum wage. that’s one of the analyses we’re looking Where in the past, we at now to ensure that we maintain were more attractive that differential between management, to the general supervisory and then field-level staff. From our perspective, the minimum wage doesn’t affect a large percentage of our overall guard force. But it’s that differential that we’re seeing now,
Dwayne Gulsby, president, Securitas Canada
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17 workforce because we had a larger wage to offer versus what was the minimum wage then. And that cascades up into the organization. So if it’s a 50-cent differential, now it’s keeping that gap and keeping that moving up in the organization, all the way up to the account manager, supervisory level, as well. That’s where our challenge lies. John Dewar: There’s a perception of security guards at the lower end, of being not very well trained and being people who couldn’t find a job doing something else. And I think it’s an unfair perception and, as you point out, most of our people are paid higher wages than minimum wages. But [with] the kind of value you have to deliver now, where you’ve got better trained people, you complement the people you have with technology in order to be able to provide the customer with that value. Christina Duffey: Definitely the increases are going to be felt more outside the GTA than they are inside. But the conversations are happening now with our customers and you really have to work within their budgets. But there are repercussions: potentially, renegotiating contracts mid-contract can result in them going out to tender or a reduction in coverage, so a loss of
is, with 60 to 70 per cent of customers, business. And when you reduce the you might be successful with. But there coverage, you have to find other things are 30 to 40 per cent of customers you to supplement, whether it’s alarms, won’t be successful with. Internally, you or spot checks or whatnot. But the have to look at that and strategize: now expectation for service is still the same. we don’t have that gap So you’re going to anymore, so we’ve got have to deliver the “The average age of a to adjust a little bit same but with less. our recruiting effort On the employee side police officer hired today and selection process as well, it’s not just in order to ensure 75 cents, it’s really is 27. Between age we keep that level of 88 cents. You’ve got service acceptable to vacation pay, and 22 and 25, who are they the customer. taxes and all the usually working for? Us.” benefits that go in JD: There are the basic place there. But those — Christina Duffey, Paragon watchman services officers that have out there. But a lot moved up through of security folks — if seniority for increases, it’s access control on your building, they’re now working against someone like the front desk, for instance, a lot who started yesterday and they’re of people have security guards in those making the same wage. So potentially, kind of positions, particularly if there’s that can lead to turnover at site, and more than one company in the building, then training, and it’s a cascade effect, someone who can direct, a conciergefor sure. type of service. And that security guard, in addition to providing security, is also DG: Organizations will take on a greater the first face that people see for all of risk because the costs are now getting those companies when they come in. to the point where it doesn’t make sense So there’s another value component for them. They don’t see the return that you can put in there in terms of on investment. So, they will assign the the quality of the people you put out. It duties to non-security people, or they’ll largely depends on what the customer just eliminate security altogether. They’ll is looking for. Why has he got a security roll the dice. contract? If it’s so he can satisfy his insurance requirement, you may as well Canadian Security: Do customers go with the least expensive option. But understand the cost pressure issues? if you really want security, then it’s a different matter in terms of how much DG: The answer is yes and no; some you’re willing to pay for it. do and some don’t. The reality
John Dewar, CEO, Commissionaires, Victoria
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18 GUARDING watchman and take some courses, and then you get the soft skills and you become the day-time, and then you progress and become the fireman. There’s all these different aspects of training as a strategic tool that we need to make sure we’re utilizing as an industry.
TS: There’s the component of educating that client. Don’t buy it just because you’re checking a box; let’s take a look and define what you believe your risks are and go in and really do the assessment, the analysis. Maybe it’s an integrated solution with cameras, technology and access control, and the guard becomes a minimal part of it. Maybe, it’s a completely different scenario, where you do need a warmgreeting, well-trained individual because they’re the face of your brand, the face of your company. We, as a company, used to be an RFP machine; we used to reply to everything that came in the door and over the fax machine. And now we’re choosing to be a little more disciplined in where we engage in the client base. It’s just us defining what we want to be and represent in the market. Canadian Security: How are guards being trained in today’s market and what new skill sets are they acquiring? JD: There’s a questionable licensing issue. Most provinces, most jurisdictions have some type of standardization, a licensing that guards have to go through. And that provides a basic level of performance that you can get from a security guard. But for a lot of these specialized applications, that licensing doesn’t cover that. It doesn’t cover how to do remote monitoring; it doesn’t cover how to do concierge services. And in fact, we find
we spend probably more than anyone else in additional training on our folks because of the variety of tasks they’re engaged in.
CD: The knowledge base in the private sector is exceptionally deep. We’ve got a lot of really good experts that are using the resources, the training, the information out there to build really good training programs. The use-offorce was the catalyst for the training standards, which is only one element of the training programs that we deal with. Customer service and even the intervention-capable, dealing with the mental health issues of individuals in the properties that we’re at, is becoming more and more prevalent. But there needs to be that better partnership with the ministry, certainly in Ontario, where they are tapping into the private sector. Too often, they go to law enforcement as the experts or those that we pull in to help set and talk about going to get guidelines.
DG: Within the industry, we have provincially mandated training. And I think it’s a fair statement that, along with the Commissionaires, Securitas and the other companies represented, we do have additional training on top of that for all of our security officers, whether they’re dealing with customer service and “You’re not other aspects of the industry. a PhD psychologist for JD: If you’re dealing But the real meat with specialized and potatoes comes $10.75 an hour. So you health requirements, down to when you for example, there’s start dealing with have to manage that a lot of sophisticated customer-specific expectation, and that’s skills that people training. What is that need, whether customer looking for part of that discussion.” it’s sociological/ us to do? And what — John Dewar, Commissionaires psychological kind of training do understanding of we need to develop in what you’re dealing conjunction with that with. And, on the customer in order to other hand, “we’re hiring a security provide a platform for our goals to be guard, so we want to pay him minimum successful? So that’s where you get much wage.” You’re not going to get a PhD more granular on your training and very psychologist for $10.75 an hour. So you specific to the customer’s requirements. have to manage that expectation, and that’s part of that discussion. TS: Training is strategic for us. It allows us to give a career path; it allows us DG: I would agree — and echo within our company to challenge Christina’s comments in reference to the individuals and keep them engaged in Ontario ministry. They tend to operate the industry. So you go from a night
May/June 2014 • www.canadiansecuritymag.com
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HaloMetr
halometrics.com
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20 GUARDING in a vacuum and not to tap into the expertise they have at their doorstep, and sometimes it baffles me. With certain decisions or regulations that come out, you can understand where they’re trying to go. But there’s many different ways they could have got there that would have been smoother inside the industry. I think they’re missing a significant opportunity to further and more greatly engage the industry as they start going through that decision process, that review of a policy or procedure that would affect us directly. Canadian Security: What are the opportunities for more public sector or municipal roles in security? TS: Certainly, I have a strong belief that there is a role for us in those municipal, in provincial roles. It’s a question of getting that market to move, from my perspective, and also earning the right to become recognized as having the ability to participate in key roles. I think it’s a process; I think it’s taking some time; we’re making headway. We talk about parking enforcement; we’re talking about manners in which we can participate and contribute at the municipal government levels and prove our value. We talk about making that leap into court house environments and that kind of thing. But we recognize those are significant roles with significant risk. I think we need to make sure we create the right profile against those roles; we train appropriately. And it’s not always about saving money. It’s about doing it more efficiently and more effectively. CD: There’s been a trend for a while for public-private partnerships. Looking internationally, in Europe — it’s proven — Sweden, Switzerland and even our neighbours to the south, the U.S. There are so many great examples of where that is already in play. And the opposition is, you’ll get poor service, or they won’t be able to train up to the level that a law enforcement or public person would be able to. And it’s been
pattern; we’re doing what we need to do to try to promote what we believe is the right thing to do — not just for our companies but, at the end of the day, it’s for the taxpayers as well. JD: We’ve done quite a bit of research on this. There are two aspects to what you’re saying. One is the public perception of what is core police work and what police should be doing. And the public is less concerned about costsaving than they are about ensuring public safety, and they don’t want to debunked all the way through. So it’s sacrifice public safety for the sake of just a matter of time, and it’s a matter saving costs. So when we talk about the of having those conversations and then skyrocketing costs of police services, and having someone willing to go into it. all the rest, the general public — maybe But there is the need to have some wage until they get their tax bill — doesn’t regulation to ensure that the appropriate really see that as the issue. [It is an issue standards are in place for that for] the police force, municipal managers specialized training that needs to occur and elected municipal officials and those with those types of relationships. folks. But the other side is, what does DG: What we’re talking about is not resonate with the public is being able taking over core police duties. What to take those jobs — police officers, we’re talking about is allowing police sworn members — and releasing them and sheriff departments to get back to from those administrative functions and their roots and get back to their core those things that you don’t need a badge duties and take the soft duties away and a gun to do [and] from them. putting those people As time has on the job doing gone by, we’ve seen “The real meat and public safety where the expansion of those departments potatoes comes down to you do require those specialized skills. We to the point now when you start dealing probably don’t need a where there’s a lot of police officer standing money being spent with customer-specific by a cement truck in where officers, or downtown Vancouver sheriffs’ deputies, training. What is that directing people to are performing drive around the administrative duties. customer looking for us cement truck. It doesn’t make sense. to do?” As there’s more and CD: For many years, more pressures on — Dwayne Gulsby, Securitas you saw the private municipalities as far sector reaching out as budgets go, the to law enforcement more and more focus leadership, trying to get a conversation gets put on this subject. The greater going. Over the last decade we’ve seen challenge is the union side of it, and I they’ve been reaching out a little bit can understand that. more. We all know that, at some point, We all benefit if outsourcing does they may have a second career, so they’re start to occur. But I also see the other starting to see certainly in the leadership side of the coin, as well, with the unions some of the value to having some of protecting jobs. We’re in that holding
May/June 2014 • www.canadiansecuritymag.com
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21 those security skills and some of the knowledge. You see departments that have CPTED, an officer assigned to that just within the department. You see them getting certified in security designations. And that’s new. That was never the case. Certainly, we’ve all been to meetings recently where, for G20 and Pan Am, they’re reaching out; they’re saying, we can only do so much. We’re going to need the private community to come in and help us bridge the gap, regarding everything that’s going to happen during those events. So, it’s moving in the right direction. Canadian Security: How much of that do you think is police resources becoming strained, and how much of it is security side meeting that challenge? CD: It’s both. Budgets are getting smaller and smaller on the public side, and the professionalization of the security industry has definitely gone in the right direction. So there’s a lot more value that’s being seen from the community in terms of, how do you have them work together? JD: I think there’s a lot more stakeholders in this than people at first perceived, and it’s an overused term. There’s clearly the police; there’s clearly those of us that are in the security industry that think we can do something to support them. But there’s also those municipal, elected decision-makers; there’s also those people that are on the police boards that have a different function altogether; and there’s the general public. All of these different folks have different perceptions. TS: I think your question is an interesting one because the environments we’re deployed in, as private providers of security, are far more complex than they ever were. And we’re asking our guards to be polite, be presentable as a foundation and have observational skills. But we’re also asking them to have computer skills. We’re also asking them to do things that were never expected
of them previously. We’re evolving. The skills, the people we’re including in our industry now are far more advanced; it’s a far more complicated environment. We’re stepping up as an industry and really delivering great service. CD: Also, the average age of a police officer hired today is 27. Between age 22 and 25, who are they usually working for? Us. So it’s kind of like a grassroots movement, where we’re actually populating future police departments. They definitely favour the skills that we’re training and that we’re doing. And they come in proven; they can handle those environments because they don’t have that much time to go from here to here through the training they go through at the police schools. TS: And that’s positive churn for us. That’s a compliment. When we have guys churn out of our business into the public sector policing environments. That’s what we consider a good performer. Canadian Security: A lot of vendors are talking about “guard-replacement technology.” What impact is that having? JD: I don’t think we see it as “guard replacement technology,” we see it as “guard augmentation technology.” What the technology does is allow people to be more effective. You may need fewer people to provide security to a site, but you need people. And what comes along with that is, those people that you do have have to be
better trained, have to be all of those things we were talking about earlier. Technology isn’t an answer by itself; technology is a tool and people use tools. You can’t just have the tool there by itself. The tools are there to augment the performance of people. And I don’t see it as replacing them; it’s making them more effective. DG: I said earlier that it is our responsibility to be that security professional for our customers. And there have been countless times when we identified technologies that would either enhance the security officer’s performance or introduce a costreduction opportunity for our customers. That type of technology certainly does. TS: We cannot fear technology because we’re known for guarding. We have to embrace technology, on so many fronts. To John’s point, technology in the hands of our guards can create a better security environment: from a health and safety perspective; how we measure our success in front of our clients in terms of tracking our guards — were they there when they were supposed to be there? — and report-writing on technology. So we have to as companies adapt and explore and embrace technology however we can to create value for our clients. So there’s, how do we make our guards better and more efficient, safer and create better value for our clients? CD: The new generation is tech savvy. And we’re a 24-hour society, a mobile society today. Clients need to know in real time events and things that are happening. The days of the paper and the pencil and filling out the reports are still there, but there’s that learning curve as well. Part of it is the evolution of the industry, but part of it is because you have business leaders managing guard companies as well. We’re thinking of it from an ROI perspective for them as well. And clients are demanding it. They’re demanding us to come to them with more than just one tool. @SecurityEd • May/June 2014
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How the physical workspace could be invaded by a social engineer By Tristan Bronca
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his is how a social engineer will break into your company: He’ll begin with obsessive research. He’ll look for vulnerabilities in your system which most often means “people who are likely to click on things they shouldn’t click on.” If he wants access to certain administrative information, it may be within his power to do so through someone in marketing or accounting, instead of though someone who may be more familiar with his methods, like IT. He’ll find out who his target’s trusted clients are and their lines of business. When he initiates the attack, he’ll pose as a familiar source — someone the
interviewee. “A friendly, good-looking young man in a suit walks into a business and tells the receptionist that he’s late for an appointment,” begins Stu Sjouwerman (pronounced “Showerman”), CEO of security training target may expect a hyperlink or a PDF provider KnowBe4, based in Clearwater, from — and if he’s done his homework, Fla. “‘I spilled coffee all over my resume the victim will open it. He manipulates in the car,’ he’ll say. people as readily as ‘Could you do me a code. big favour and plug Of course, this is “It’s kind of like my thumb drive into an oversimplification. applying Band Aids to your computer and The social engineer print a fresh copy for using a variety of a dam that’s starting to me?’” Unbeknownst tactics depending on to the receptionist, the context, but the spring a leak.” that thumb drive is actions he needs from — Aaron Brooks, Softchoice infected with malware his victim are almost that will give the social always the same. The engineer access to their attacks from afar are workstation and eventually the network. most common — email, text message, The problem, Sjouwerman suggests, and occasionally phone. But sometimes, is that in these types of situations the social engineer has to get a lot closer. people tend to be “nice.” They don’t Take the example of a frazzled
May/June 2014 • www.canadiansecuritymag.com
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Milestone
Canadian Security - May issue.pdf
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Why stop at software? Combining its award-winning video management software with high-performance hardware, Milestone Systems now offers the Milestone Husky™ series, available in three models – use one as a simple standalone or connect multiple models and choose from more than 50 options for a truly customizable and scalable solution. The series is compatible with thousands of cameras and supports Milestone services such as free Customer Dashboard to enable your installer to monitor the health of your system and proactively resolve technical issues. Milestone Husky appliances make it easy to find a configuration to meet the needs of any surveillance solution! Learn more: www.milestonehusky.com TM
SERIES
Video surveillance your way
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24 RISK MANAGEMENT want to send a frantic interviewee to the photocopy place down the street because it may be the case that he really does have an interview and he really is late for it. But Sjouwerman says a comprehensive policy is the only way to keep the bad guys out. The obvious flaw with a simple policy like no foreign devices in a company machine for example, is that the social engineer is an expert in getting people to violate policy, says Kevin Mitnick, formerly the FBI’s most wanted computer criminal and now CEO of Las Vegas, Nev.-based Mitnick Security. Think of how much a social engineer can learn about his target through their social media profiles — anything from their tastes in music and movies, to their sense of humour. Therein lies the social engineer’s single greatest advantage: humans are easier to exploit than machines. “If you had a choice between spending months finding a vulnerability in Microsoft Windows or trying to exploit the user by phoning up and pretending you were tech support, which would you choose?” Sjouwerman says. One takes 10 minutes, the other might take months. All this is further exacerbated by the fact that the evolution of work networks are trending towards convenience, collaboration and productivity over security. A study recently released from tech company Softchoice found that SaaS (Software as a Service) users are less careful with their passwords – being 10 times as likely as non-users to keep their passwords in unprotected documents. And with their transfer of work-related documents – being 16 times more likely to access them through apps IT doesn’t know they’re using. “A lot of people try an application like Gmail or Dropbox out of a need to get something done,” says Aaron Brooks, director of innovation at Toronto-based Softchoice. “But when you’re just testing something, you typically don’t apply best practices. So what happens is you start getting larger groups of people adopting what they used to be testing and now all of a sudden everybody is using it.” This
creates a problem because the policies a good quality image. Or, in some cases that keep security in check haven’t he may simply ride in on the crowd necessarily been written with these new returning from their lunch, tailgating applications or associated behaviours in past security checkpoints. There is mind. “It’s kind of like applying Band always some way in. Aids to a dam that’s starting to spring The trick for companies, Mitnick a leak,” he continues. “A little tiny leak says, is to make it “expensive for them.” doesn’t damage much That means if a social but once you’ve got engineer has targeted “The attacker is going to a company, the 100 of them, you’ve got a flood.” company ought to do ask the victim to either The analogy points what it can to make to an unsettling truth sure its defences are plug in a USB, open up about data security “reasonable.” If so, and perhaps security odds are the hacker an attachment, click on in general. There is will move on rather a hyperlink, or open up always a lag between than spend the time. the rise, recognition “If you want to keep the door.” and resolution of a burglar out of your — Kevin Mitnick, Mitnick Security vulnerabilities. If home, there’s probably a social engineer 100 different ways manages to strike in. So you want to before a company make it hard. Lock can address a particular vulnerability by your windows and doors and use good putting a policy in place or, at the very locks,” he says. Sure, the burglar could least, educating its employees about the just break a window with the brick, but risk, his chances of success are much why would they when they could go greater. somewhere with unlocked windows? Since 2000, companies have hired Mitnick and Sjouwerman have Kevin Mitnick to expose these types developed a partnership to bring of vulnerabilities in their system. Put businesses the tools and education they another way, his clients hire him to need to deal with these kinds of threats, break into their network. In 14 years, distilling 30 years worth of Mitnick’s Mitnick has been able to gain access expertise into an interactive training to confidential information in every module. The course is revised annually single company he was hired to attack to reflect the shifting threats. when allowed to use social engineering “You know, there may be 1,000 and stealth. “I’m not saying that’s cons out there, but at the end of the because we’re so good at it,” he says, day, the attacker is going to ask the “it’s probably because they’re so victim to either plug in a USB, open up unprepared.” True to the nature of an an attachment, click on a hyperlink, actual attack, his tactics vary depending or open up the door,” Mitnick says. By on the situation. It could involve training people around the actions rather sending free booby-trapped hardware than the pretext, it makes it easier for (like keyboards, mice, etc.) or software a receptionist to understand why she (firewalls, for example) that some needs to send the frazzled interviewee to companies will deploy without much a public printer. For many companies, thought. In another case, he may pose that means staging social engineering as a repairman for the copy machine, attacks or phishing scams against its gaining access to the network through own employees to identify weak spots. something few people are aware is As Mitnick says, if the victim knows the capable of such access. He may swipe a con game, they’re less likely to play. badge from someone in a popular coffee, smoking or lunch spot or clone one with Tristan Bronca is a Toronto-based freelance writer.
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INFORMATION SUPPLEMENT
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Market Maturity Spurs Service Improvements
onventional wisdom dictates that as a market matures, vendors consolidate until a few assume leadership and improve the supply of products or services. While the Canadian security market hasn’t reached this level of maturation, it has experienced a significant increase in merger and acquisition activity in the last decade. GardaWorld, Canada’s largest private security solutions firm, has played an active role in the growth and maturity of the market in the last number of years, most recently expanding its expertise through the integration of TSM, Intercon and G4S Cash Solutions in Canada. These strategic assets have enabled GardaWorld to expand its value proposition, either from a security services standpoint, or via geographic reach – or both. “More and more, our clients are looking for a national supplier to manage their security programs,” says Marc Andre Aube, President and Chief Operating Officer, GardaWorld Canada Protective Services division. “That requires security companies that are robust and can to respond to more sophisticated demands.” In the best case scenario, the ongoing professionalization and corporate governance of various securty solution providers – each of which brings different strengths to the value proposition – results in a more disciplined organization that is better equipped to answer client’s increasingly complex requirements. GardaWorld’s recent growth fits this model, enabling the company to expand both the depth and breadth of its offering. “TSM, for example, has a wealth of expertise in the bank- ing sector with specialized security programs,” says Aube. “Through active management of the security program – dis- patching the right person at the right time – they have reduced the incidents of robbery in bank branches. We have analyzed those best practices and incorporated them into our programs with other financial services clients.” Intercon meanwhile, shores up GardaWorld’s offering
GardaWorld by the Numbers: Canada’s largest privately owned security company
22,000
650
Employees
Armored Vehicles
Service in every province and 140 cities across the country
in the commercial property space, a thriving market in the Toronto space, according to Glenn Thomson, GardaWorld’s Vice President of Protective Services for Central and Atlantic Canada. “Intercon has world-class training programs, and when we merge this with GardaWorld’s online training program, iGarda, this makes us a much stronger player, particularly in the Toronto market,” says Thomson. The integration of G4S Cash Solutions, in addition to enhancing GardaWorld’s solutions portfolio, will provide expanded brand recognition as more than 650 armored trucks undergo rebranding over the next 12 months – in every province of the country. “This will increase our visibility factor tremendously,” says Aube. “Once people start to associate GardaWorld with armed guards, it will advance the perception of our overall brand in the market.” Over the next 12 to 18 months, GardaWorld will focus efforts on increasing the level of cohesion among its Canadian operations to provide more consistent and steady service levels to clients. While Aube admits “targeted” acquisitions will continue to be an important tool in GardaWorld’s growth strategy in Canada, they will not come at the expense of organic growth. ”We need both organic growth, which demonstrates we have the right team providing the right solutions, and then the acquisition comes. We will direct resources to the right leaders who are growing their business.” The good news, says Aube, is that the market has reached a new level of sophistication. The industry is now at a point where it can partner with budget-challenged governments for the population’s security needs. “We are now ready as an industry to help governments bal- ance their budget through creative outsourcing solutions. There are many global examples of private security organizations, for instance, helping to reduce to cost of policing in their various countries by providing non-essential security services. This is a model that can be deployed in Canada, and GardaWorld will take a lead role in developing this exciting market.”
Glenn Thomson, Vice President, Protective Services Central and Atlantic Canada 2345 Stanfield Road Mississauga, ON L4Y 3Y3 T : 1.416.915.9500 • 1.800.353.2049 www.garda.com
May/June 2014 • www.canadiansecuritymag.com
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FIRE & LIFE SAFETY Wireless panic button
Emergency notification platform
ELK Products The ELK-6011 Wireless Panic Button features a single “press and hold” button plus, a red LED feedback indicator. The typical application for this sensor is activating a panic or emergency alarm. Each time the button is pressed and held, the ELK-6011 sends a unique TXID identifier to the transceiver and then listens for an acknowledgement. This panic button is designed for use with the ELKM1XRFTW Two-Way Wireless Transceiver for M1 Controls in residential and light commercial applications. ELK’s two-way technology constantly monitors and adjusts RF power levels to deliver clear signals while maximizing battery life. To ensure signals get through, ELK’s wireless utilizes 900 MHz frequency-hopping spread spectrum to increase signal diversity and agility. www.elkproducts.com
Talkaphone WEBS Contact Plus can send notifications through a wide range of media to defined groups of recipients and WEBS-enabled devices. Recipients are able to receive notifications through methods such as phone call, SMS, email,and Android/iPhone mobile app. WEBS Contact Plus is a hosted Software as a Service (SaaS) mass notification solution that is scalable enough to send thousands of notifications around the world almost instantaneously. No installation of on-premise servers or applications is required. www.talkaphone.com
Smoke detector
Barix Simple Paging reproduces live announcements from a desk or on the move with clarity, giving security professionals an intelligible and flexible emergency response tool. IP voice paging announcements can be made from paging stations, tablets and smartphones without further configuration once power, the network and loudspeakers are connected. A typical Simple Paging solution features a Barix Annuncicom PS16 master paging station and Barix Exstreamer IP decoders at end points, along with the Barix Simple Paging mobile app. www.barix.com
NOTIFIER The XAS Smoke Detector is designed to meet the challenges of sensing smoke in harsh environments, hard-to-reach areas or locations where the smoke detector must be mounted outside of the protected space. Its combination of aspiration air sampling technology with addressable spot detection makes the unit suitable for correctional facilities, elevator shafts, HVAC ducts and more. By continuously sampling air from the protected space through a pipe network, the XAS Detector rapidly senses the slightest traces of smoke. Its filtering process and scan of incipient fire signatures verifies the presence of real smoke, thereby diminishing the occurrence of nuisance alarms. www.notifier.com
Duct detector
Security management platform
Potter Electric Signal Company The DDA Analog Addressable Duct Detector provides early detection of smoke and products of combustion present in air moving through HVAC ducts in commercial, industrial and residential applications. The DDA is compatible with the PFC6000 series addressable fire alarm control panels, the Potter Plus panels and any panel compatible with the Potter/Nohmi addressable protocol. This device is built to function in a wide array of conditions and duct systems. www.pottersignal.com
Pacom Systems Unison is an open, product-agnostic security management platform designed for campus organizations. It integrates access control, intrusion detection, video, fire and intercom into a single intuitive user interface, making it suitable for prisons, airports, universities, hospitals and more. Unison features a role-based Graphical User Interface (GUI). With standard Windows conventions and controls, the platform’s usability enables operators to search, bulk-update and report on data across all modules with minimal training. www.pacom.com
Paging solution
Safety and security portfolio Xtralis The Xtralis Everywhere (Xtralis-E) portfolio of converged safety and security solutions provides early detection and remote visual verification of smoke, gas and perimeter threats for businesses, governments and critical infrastructure. Among the next-generation solutions are VESDA-E and VESDA Laser Quantum (VLQ) aspirating smoke detectors (ASD), and the ADPRO FastTrace 2E Remotely Managed Multi-service Gateway (RMG) security platform. The new platforms can be enhanced with hardware expansion modules and remotely downloadable software analytics, called Xapps. www.xtralis.com
Multifunction door alarm STI The Exit Stopper (STI-6400) helps solve the problems of unauthorized exits and entries of fire or emergency doors. The multifunction door alarm alerts if a protected door is opened by emitting an ear-piercing alarm for 30 seconds, three minutes or continuously (as preset by the user). Another option is annunciator mode (loud 95 or 105 dB). A key operated override will silence the alarm and allow authorized exits. Sound intensity choices include 95 or 105 dB. www.sti-usa.com @SecurityEd • May/June 2014
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28 Book review By Derek Knights
in plane language “I
begin with a very simple premise: everything you think you about flying is wrong.” So says commercial airline pilot Patrick Smith a few lines into his book, Cockpit Confidential. Smith’s book, based on his blog “Ask the Pilot,” is not a scandalous tell-all, as the title might suggest. It’s book of “questions, answers, and reflections,” intended to demystify air travel for the day-to-day traveller. The first question he answers is about how a plane weighing 50 tons gets off the ground and then continues on about pilots flying 15-hour flights (there are two pilots and a bunk for the relief to snooze in) or how “near” are “near misses.” (He says people inflate normal incidents into “near misses” through the phenomena of the PEF — Passenger Embellishment Factor!) People ask pilots, “What’s your biggest fear?” Smith says pilots fear things outside their expertise or ability to handle. After all, at 40,000 feet, you can’t pull over to check something. He fears lithium batteries. In either aircraft use or passenger’s luggage. There is a very small likelihood of fire, but a major consequence if it happens. (As you’ll learn throughout the book, more things scare pilots, but their
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training and experience mitigate those risks.) His goal is to explain to the flying public how it all works, and he does so with wit and knowledge. It’s a fun book to read, as well as a helpful one. He covers everything from luggage handling to catering to security. Security professionals, if they read nothing else, should study the first 20 pages of Chapter 6. Actually, they should read the whole book for a number of reasons, but this part’s actually an essay available for free on the blog. There is a flaw in the presentation since he tends to focus on the security screening officer and barely touches on other security programs — but then again he directs his book to educate the flying public and security screeners are this primary interface. He makes some good points about the credibility of visible airport security. For instance, a pilot goes through the screening but baggage handlers and mechanics do not. He describes a run-in with an abrasive and rule-focused Transportation Security Officer over a knife — a small knife normally given to passengers in the first-class cabin with meals. He carries one (and a fork and spoon) in his flight bag. Why, he asks, must a veritable butter knife be taken with great fanfare from a person who could fly the plane directly into a mountain? Again, there are flaws in the logic, but his tale in this section does highlight serious image issues. Remember a recent incident when CATSA officers in Canada were befuddled on what to do about a pipe bomb? And when he does touch on other security programs, he doesn’t get into them in depth — and rightly so, just as security professionals shouldn’t dictate takeoff and landing protocols. I don’t fault him for this; there are better books for discussing security. But what his very excellent book does for air travel, perhaps we as an industry should do for our own security programs. Security-through-obscurity, despite our affinity for it, is not the best way to win hearts and minds. Derek Knights, CPP, CISSP, CFE CIPP/C, PCI, is the senior manager, strategic initiatives, global security and investigations, at the TD Bank Group (www.tdbank.com).
May/June 2014 • www.canadiansecuritymag.com Goldstein_CS_April.indd 1
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30 world watch HD network to help manage U.K. flooding
MetLife Stadium puts surveillance in play
Following dramatic flooding incidents across the U.K., an HD camera network is being deployed in an effort to minimize future damage and provide an early warning system. Designed by Farson Digital Watercams, the nationwide camera network is using Mobotix cameras to provide real-time video feeds of multiple river sites 24/7. Raytec Infra-Red LED lighting allows the system to operate even during hours of complete darkness. The network camera system allows interested parties to view live footage of the rivers at any time, day or night.
MetLife Stadium in East Rutherford, N.J. — home of the New York Giants and the New York Jets — has installed Genetec’s Security Center system in its 82,500 seat stadium. Because of MetLife Image: William Hauser Stadium’s interest in undisrupted video coverage throughout every part of its venue, the integrator on the project, Corporate Security Services, installed hundreds of cameras, many of which were high-resolution Arecont Vision megapixel and panoramic cameras, along with specially placed pan-tilt-zoom (PTZ) cameras, all connected to Genetec Plan Manager, an interactive mapping module in Security Center that gives an overhead-map view to accurately visualize any part of a facility at the click of a button.
Polish tourist mine adopts new cameras for safety
The Monumental Guido Coal Mine, which was founded in 1855, is located in Zabrze in southern Poland. The facility is now a place for people to explore the region’s mining heritage and organize cultural and art events. Coal Mine Guido decided to implement a VIVOTEK network surveillance system, providing its employees and tourists with advanced protection. The surveillance system had to be able help manage the number of people in the mine under low light conditions. The selection of cameras was the biggest challenge in this project since they had to be able to cope with the lighting conditions as well as deliver high quality images and resist dust in the underground tunnels.
Hawaiian zip-liners tracked via RFID HID Global’s SlimFlex RFID tags are being used at Princeville Ranch Adventures in the Hawaiian Islands to help guests capture a photographic record of their zip-lining experiences in the rainforest valleys of Kauai’s north shore. A.C.C. Systems, a distributor and integrator of RFID solutions, provided guidance in the selection of the SlimFlex tag. To connect each guest to his or her pictures, RFID technology in the Snapsportz system allows simultaneous triggering of image capture as well as each image’s assignment to an individual guest. This enables the Snapsportz software to automatically sort images, and retrieve photos on demand. Interactive kiosks enable guests to order prints or digital copies, upload one or all images to a USB drive, or post images to their Facebook page.
Historical Berlin building on the path to IP Alexanderhaus’ in Berlin’s Alexanderplatz is protected as a building of special architectural and historic interest and currently houses the head office of the Berlin Sparkasse, the Berlin savings bank. The facility was constructed in 1930-32, repaired in the 1950s following damage suffered during WWII, then completely reconstructed and significantly expanded in 1994-95. For the last 15 years or so, a Geutebruck analogue video system has been used for security purposes. Recently, local communications and security specialist KTF-Berlin GmbH upgraded it to bring it into the digital age and open it up for future improvements and expansion. The centralized analogue system and analogue displays have been replaced with Geutebruck digital equipment including hybrid re_porter video platforms, a GeViSoft management system and modern digital workstations running GSCView-Station software.
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9 www.avigilon.com 5 www.axis.com 25 www.canasa.org 13 www.chubbedwards.com 2 www.commissionaires.ca 28 www.videoevidence.ca 26 www.garda.com
7 www.g4s.ca G4S HID 32 www.hidglobal.com Honeywell 31 www.honeywellvideo.com IndigoVision 15 www.indigovision.com March Networks 11 www.marchnetworks.com Milestone Systems 3, 23 www.milestonehusky.com
May/June 2014 • www.canadiansecuritymag.com
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Honeywe
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Looking for an easier way to help your customers bridge the gap between analog and IP? Take a look at Honeywell’s family of MAXPRO® NVRs and HVE Encoders. Whether your project calls for 4, 8, 16, or 32 channels, we have you covered. Our dynamic range of hybrid NVRs with efficient encoder technology will save you time and your customers’ money by allowing them to use their existing analog video cameras while they transition to higher definition, better quality IP video solutions. By converting analog signals to digital, HVE encoders provide a cost-effective way to upgrade existing analog systems with High Definition IP cameras. The MAXPRO family is equipped with a quick install wizard that guides users to live video quickly, so setup is a snap for you—and operation is simple for your customers. Stop and take a look at Honeywell. Because when you’re on the road between analog and IP, you can count on us to bridge the gap.
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Move to the secure platform that grows with you.
Leverage HID Global’s extensible iCLASS SE® Platform to keep your access control optimized, today and tomorrow. With constantly evolving access control concerns and demands, how can you ensure your investments today will be operable tomorrow? Go with the new standard in access control — HID Global’s iCLASS SE® Platform, the open and adaptable solution that easily integrates smart cards, mobile devices and whatever tomorrow brings, for greater security and flexibility. Now no matter where technology goes, your access control is always growing with you. Learn more about the iCLASS® SE Platform’s advantages at hidglobal.com/grows-cansec © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved. HID, HID Global, the HID Blue Brick logo, the Chain Design, and iCLASS SE are trademarks or registered trademarks of HID Global or its licensor(s)/supplier(s) in the US and other countries and may not be used without permission.
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