Securing Scotiabank Convention Centre
sharpen your skills for a career boost
Detecting employee fraud
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Canadian
March/April 2014
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Mentor Carol Holden leads by example at Royal Victoria Regional Health Centre
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Canadian The publication for professional security management
Columns 12 RISK Perspective The right amount of scary
Departments 4 editor’s notebook Rewarding excellence 6 trending
Royal Victoria Regional Health Centre’s security director Carol Holden trains her frontline staff to not only handle emergencies but be an integral part of the care-giving team By Neil Sutton
16
8 ASIS update Prosperous in the oil sands
Back to school
14 Q&A Steve McIntyre, manager of life safety, security and parking, Scotiabank Convention Centre
Taking some time to seek out educational opportunities and make new connections can pay career dividends for the ambitious security professional
25 product focus Access control 27 Expert advice Detecting employee fraud 28 Book review Too many errors in Espionage 30 world watch Keeping watch in Tel Aviv; Cameras cope with Mongolian climate
Volume 36 Number 2
Circle of care
10 cctv & the law Dressed for video
Photo: sandra strangemore
Y
CONTENTS 3
By Vawn Himmelsbach
20 visit www.CanadianSecuritymag.com Security leaders will be dropping by our studio in 2014, so be sure to check out the video section of our website for new content.
ity
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@SecurityEd • March/April 2014 Milestone_CS_April.indd 1
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Canadian
4 editor’s notebook By Neil Sutton
Rewarding excellence Why Security Director of the Year is a vital part of what we do
I
t’s about this time of year that I start reminding people in the security business that they should starting putting together a list of people they respect. Respect often goes hand-in-hand with authority — particularly the people who handle it well — but it is most often earned through professionalism and good deeds. Those people may have gone out of their way to help a colleague or encouraged a junior staff member to take on more responsibility. More fundamentally, their actions may have helped their organization effectively manage a crisis or prevented a bad situation from escalating into something much worse. It is these qualities that we look for in candidates for the Security Director of the Year, presented each year by Canadian Security magazine and sponsored by Anixter Canada. As winter turns to spring, and the deadline for nominations begins to loom (this year, July 11), “The common thread I ask people I know to consider nominating people they know for the award. I write about it on social is that they have all media, in the pages of this magazine, on our website and wherever I can find a venue to promote it. sought to improve I feel it’s important that Canadian security themselves and those professionals are aware that there is an opportunity for them to be recognized for their diligence, around them.” ingenuity and hard work. For every outstanding nomination we receive, I know there are at least a dozen more security professionals who are also deserving of recognition. I feel that the award program is one of the most vital services we offer our readers and that’s why I go out of my way to promote it. We have had some outstanding award winners in recent years. Last year, loss prevention manager at Mac’s Convenience Stores Sean Sportun demonstrated how effective security can not only deter crime, but be an outreach tool for youth in the community. By working with police, Crime Stoppers and the management at his own company, he helped build a program that transcends what traditional security can do. In previous years, we’ve had winners from banking, health care, municipal government and even the United Nations. The common thread is that they have all sought to improve themselves and those around them by practicing security effectively and sometimes compassionately. I meet a lot of security directors at ASIS Chapter meetings, student gatherings and our own events like the Focus On series and Security Career Expo. In each case, these are people who are not only attaining their own career goals but help others realize theirs. If you work with such a person, please take 20 minutes out of your day and fill out a Security Director of the Year nomination form, which can be found at canadiansecuritymag.com/security-director-of-the-year.html. The winner will be recognized in a feature article in Canadian Security magazine, and at an awards gala held in October. Hopefully, I will see you there.
The publication for professional security management
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Circulation Lisa Thomson lthomson@annexweb.com
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Editorial and Sales Office 222 Edward Street, Aurora, Ontario L4G 1W6 (905) 727-0077 • Fax (905) 727-0017 Web Site: www.canadiansecuritymag.com Canadian Security is the key publication for professional security management in Canada, providing balanced editorial on issues relevant to end users across all industry sectors. Editorial content may, at times, be viewed as controversial but at all times serves to inform and educate readers on topics relevant to their individual and collective growth and interests. Canadian Security is published six times per year by Annex Publishing & Printing Inc. Subscriber Services: Lisa Thomson lthomson@annexweb.com P.O. Box 530, Simcoe ON N3Y 4N5 Tel: 866-790-6070 ext (201) Fax: 877-624-1940 I.S.S.N. 0709-3403 Printed in Canada Canada Post: Customer #6597297, Agreement #40065710. RETURN UNDELIVERABLE CANADIAN ADDRESS TO CIRCULATION DEPARTMENT P.O. Box 530, Simcoe ON N3Y 4N5 Subscription Rates: Canada: 1 year $40.00 + HST; U.S.A. (payable in US dollars): 1 year $60.00; International (payable in US dollars): 1 year $75.00 The contents of Canadian Security are copyright by ©2014 Annex Publishing & Printing Inc. and may not be reproduced in whole or part without written consent. For information on reprints of any article that appear in this publication, contact The Reprint Outsource at 1-877-394-7350. Annex Publishing & Printing Inc. disclaims any warranty as to the accuracy, completeness or currency of the contents of this publication and disclaims all liability in respect of the results of any action taken or not taken in reliance upon information in this publication.
We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund of the Department of Canadian Heritage.
Editorial Advisory Board Jason Caissie Profile Group
Tracy Ann Kosa Microsoft
Carol Osler TD Bank
Ken Close Trillium Health Partners
Bill McQuade Final Image
Theresa Rowsell Target
Ashley Cooper Paladin Security
Clark Northcott Pelco by Schneider Electric
Tim Saunders G4S
David Hyde Hyde & Assoc.
Malcolm Smeaton Whitehorse Group
@SecurityEd March/April 2014 • www.canadiansecuritymag.com
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6 trending Calendar Security Canada East
April 23, 2014 Sheraton Laval Laval, Que. www.securitycanadaexpo.com
Security Executive Council: Next Generation Security Leader Program
April 23-24, 2014 Markham Event Centre Markham, Ont. www.securityexecutivecouncil.com
ASIS Toronto Chapter Best Practices Seminar April 23-24, 2014 Markham Event Centre Markham, Ont. www.asistoronto.org
Security Canada Alberta
May 8, 2014 Deerfoot Inn & Casino Calgary, Alta. www.securitycanadaexpo.com
National Women in Security Lecture Series May 21, 2014 Ottawa Conference & Event Centre Ottawa, Ont. www.cspf-forum.ca
Anixter Showcase
May 29, 2014 Montreal Airport Marriott Montreal, Que. www.anixter.ca
Security Canada Ottawa
June 4, 2014 Ottawa Conference and Event Centre Ottawa, Ont. www.securitycanadaexpo.com
World Conference on Disaster Management (WCDM) June 15-18, 2014 Metro Toronto Convention Centre Toronto, Ont. www.wcdm.org
Canadian Security Focus On Series: Retail Security June 19, 2014 Sheraton Parkway Richmond Hill, Ont. www.focusonseries.ca
G4S looks beyond cash-in-transit
G
to lead its new risk and compliance 4S Canada says that it has adopted practice. There were already similar a “solutions focus” for its business divisions in place for G4S in the U.S. and moving forward in a bid to let customers the U.K., but it is a new line of business know it can provide more than just guard for Canada. service. Another piece of the puzzle is The company has undergone Bill Henderson, who was hired as significant change in Canada in recent the company’s chief months. At the operating officer, also in beginning of 2014, late 2012. Henderson, the deal to sell its cash a veteran of Maritimesolutions business Ontario Freight Lines to GardaWorld and Purolator, said that for approximately G4S has been able to $110 million closed, “shift the brand. I see this prompting G4S to From left: Former CEO Jean Taillon; Tim company as a solutions issue a press release Saunders, vice-president of customer provider. It was very stating that it would solutions and sales; Bill Henderson, COO attractive for me to come sharpen its focus on here.” the “security solutions marketplace in Tim Saunders, vice-president of Canada.” customer solutions and national sales at “When Garda approached us, it was G4S Canada, said that a “verticalization because of the quality of the team and the strategy” is key to G4S’s success here. quality of the work we delivered. They By addressing vertical markets with thought it would be a valuable asset to specialized security solutions, the them,” said Jean Taillon, former president company aims to reinforce the notion and CEO of G4S Canada. that it can bring more to the table than Taillon was recently promoted to guarding. “We are a solutions integrator,” regional managing director, central said Saunders. “We don’t want to be government services for the U.K. and solely a guarding company from a Ireland region, and a search is currently branding perspective. We want to be on for his replacement in Canada. He recognized that can be consulted for spoke to Canadian Security in the weeks opinion.” prior to that announcement. Key markets for G4S include oil and “The cash-in-transit business in gas, mining, financial services, health care Canada, over the last three years, has and retail. seen some significant growth — especially “Retail is a huge market for us, in financial institutions and commercial and one where we see a terrific amount properties and the commercial retail of opportunity, not only in terms of business,” said Taillon. The “timing was delivering core security services, but also right” to sell the cash solutions business. in expanded product portfolios as well “It became a nice target because it’s within retail,” said Saunders. become a very successful business.” “You may require special training Proceeds from the sale will be from an LP (loss prevention) perspective invested in “business transformation in . . . you may require specific technologies Canada,” added Taillon. “In our guard or specific training to fit attributes within force training, in our employee training retail. Then putting that together for the and new lines of business. One of the key retailer, so they’re not procuring services areas we’re spending a lot of time and individually. That’s going to be the magic: money on is in risk and compliance.” the company that’s able to do that.” In November 2012, G4S Canada hired security consultant Terry Hoffman — Neil Sutton
March/April 2014 • www.canadiansecuritymag.com
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8 ASIS UPDATE
By John Slater
Prosperous in the oil sands T
he ASIS Edmonton Chapter 156 has come into its own and recently celebrated its 30th anniversary. Established in 1983, the Chapter was launched by a handful of dedicated volunteers bent on professionalizing the security industry throughout the North. Little did they know the Chapter would grow to roughly 200 members covering what is arguably now the economic centre of gravity for Canada. The oil sands and related industries have created a huge demand for security services and ASIS members are in the thick of it. Certification is high on the list of clients’ demands and that is where the bulk of the Chapter’s efforts are focused. An all-volunteer group of ASIS-certified members support an annual certification
preparation course. Members seeking past Chapter Chair Geoff Frisbee was their CPP, PSC and PCI certifications awarded the ASIS Canadian Security attend classes where the volunteers share Industry Pioneer a.k.a. The Ron Minion their experiences and wisdom as they Award. His efforts in organizing help the candidates prepare for their topical training events have gone a exams. long way towards In addition to professionalizing the monthly luncheons security industry in featuring various Northern Alberta and industry expert throughout the Arctic. presentations, the ASIS Chapter Chapter holds 156 is alive and 2014 ASIS Chapter 156 Executive: Syd Yaggy, two meet-andwell, populated by Vice Chair; Dreena Fedoruk, Treasurer; Karen greet networking busy professionals Gordon, Secretary; John Slater, Chair events and a golf dedicated to keeping tournament annually. the economy safe and These are supplemented by focused secure. There is always room for more, training sessions such as CPTED and so if you are looking to work along Deep Internet courses. In 2011, the with comrades willing to help you get Chapter received the Roy Bordes Physical established, come North West and join Security Award recognizing excellence in the Chapter. chapter level professional development programming. John Slater is the chair of ASIS Chapter 156 In 2013, long time member and Edmonton.
Future security professionals gather at ASIS Toronto event
A
SIS Toronto recently hosted a student appreciation evening at Durham College in Oshawa, Ont., with a focus on counter-terrorism and threat assessment. Among the speakers were Durham College professor Tracey Marshall, the RCMP’s Viral Borkhataria and Mubin Shaikh. Once a follower of Jihadist doctrine, Shaikh re-evaluated his beliefs following the 9/11 terrorist attacks and has since been a valuable contributor to Canadian national security efforts. Students and members of ASIS Toronto assembled at the event were given a valuable opportunity to hear expert opinions and ask questions.
Canadian Security publisher Peter Young addresses a group of Durham College students
Tracey Marshall, police foundations professor, Durham College
Viral Borkhataria, RCMP
Mike Soberal, ASIS Toronto chapter chair
March/April 2014 • www.canadiansecuritymag.com
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10 cctv & the law By Elliott Goldstein
Dressed for video
R How wearable cameras are changing policing and evidence gathering
ecent events have prompted some had their own cameras, the recorded video police forces to use wearable video would assist in determining credibility and cameras, also known as bodyeliminate the problem of one person’s word, worn video (BWV) cameras, to record the or version of events, versus another. interactions between police officers and the In a recent criminal case in the U.K., public. as reported in New Scientist magazine last For example, the Toronto Police Service October, a man was successfully prosecuted is now running a pilot project with lapel-pin for threatening to harm a police officer and cameras. These cameras his children during an would show the event from incident that occurred at “Police behaviour the officer’s perspective a hospital in Hampshire. and provide the Courts, “The policeman was has come under and those investigating wearing a video camera alleged police misconduct, that captured every scrutiny because of with a more detailed and word,” states the article. accurate account of the Furthermore, 450 such ‘citizen video.’” event. cameras are being rolled out to Hampshire police According to a recent article in the Toronto officers. Star, “Former Special Investigations Unit From a legal perspective, the cameras director Ian Scott is among those in the gather potential evidence that can assist justice system advocating for more use of the trier of fact (i.e., the judge or the jury). video by police in the wake of last summer’s Video from a wearable camera is a great police shooting” of an 18-year-old man and fact-finding tool. Provided that the chain “the Toronto Police Services Board will soon of custody of the video can be proven (i.e., consider a policy of encouraging the public what happened to, and who had access to, to film officers on duty.” the video from the time it was recorded until Critics argue that the move to equip it was tendered in evidence at trial), and frontline police officers with these provided that an authenticating witness can wearable cameras is testify that the video is a true and accurate politically motivated. In reproduction, fair and not misleading, then the past several years, it should be admitted so long as that the trial police behaviour judge finds its probative value outweighs its prejudicial effect (if any). has come under increased scrutiny Some police departments have reported because of “citizen BWV cameras equipped with front-facing video” – the screens have a deterrent effect on woulduse of (mainly) be complainants and police-assaulters. smartphone According to the New Scientist article, civil cameras to capture libertarians support the use of BWV because events involving the of its potential to reduce “abuse of police police. Supporters power.” However, all agree that the BWV of police-worn cameras must be record the entire interaction video cameras say between the police and the public (no it would protect editing permitted!) and the recording must officers against unfounded be backed-up on secure police servers and complaints because “citizen video” retained for future use as evidence. does not always show what the officer actually saw but only provides a third Elliott Goldstein, B.A., J.D. is a Woodbridge, Ont.-based party’s viewpoint of what occurred. If police lawyer (elgold@rogers.com).
March/April 2014 • www.canadiansecuritymag.com
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Anixter
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Come out and see how Anixter and our network of industry-leading manufacturer partners can help you meet the needs of your most challenging infrastructure projects. The Anixter Showcase will also provide you with the opportunity to network with these manufacturers to discuss the latest in technology and solutions.
MONTREAL – May 29
Who Should Attend:
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12 RISK Perspective By Tim McCreight
The right amount of scary
I
Balancing a risk report with appropriate information will help your audience get the message
f you’re a security manager, you’ve three questions should really frame the type probably been asked at some point in of information reported to senior executives your career to report on whether your and direct your data collection to address organization is safe. these concerns. You’ve probably been frustrated with Let’s say you’ve been asked to report to what to include in such a report. What do senior management on the latest phishing they want to know and what do they mean scam and how vulnerable your organization by “safe?” is to that type of threat. I’d start by looking Security metrics and executive reporting at your current controls like anti-spam, are the elusive Holy Grail intrusion prevention of security management. systems and what types “Would customers We treat the reporting of firewalls you have in process as a quest for place. I’d also review any think twice about measurements that will existing security training or entrusting their data hopefully resonate with awareness and see if these our senior business education programs focus to your care?” leaders. We report on the on how phishing scams work and how to identify number of laptops stolen and avoid a phishing email. in our environment, or the number of security incidents we’re aware of. I’d check to see if your organization runs Sometimes we have a dollar value attached anti-phishing exercises, or if the education to a loss event, and we dutifully report these sessions merely talk about phishing in statistics, trying to avert the next disaster. general. I’d review any previous history of Unfortunately, more often than not, we successful phishing incidents by calling the miss the mark when it comes to reporting help desk or desktop support teams. I’d do some research about my industry to see if our value to an organization. I’ve been guilty other companies in our industry segment of this in past lives — providing what I have been targeted by phishing scams. thought were compelling reasons why we’re not safe and how, with just a little more help, Finally, I’d look at how well my organization we could be more secure. We have all seen protects personal and corporate data. those frighteningly large statistics presented Weaving this disparate information into in boardroom settings only to witness the a business report is the real art. It’s tricky. opposite reaction than the one we planned. You want to provide information that will motivate and educate the listener, but not Upon leaving the meeting, we scramble to collect more information and more statistics scare them. Linking phishing attacks to because now we have folks more interested business goals is tough, but what if you in numbers than in the overall merit of our linked the impact a phishing attack may security program. have on your R&D team if they released When we’re given the opportunity company secrets? Would it damage your to report on the progress of the security organization’s reputation if a list of company program, we should consider some email addresses and passwords appeared on important points before we the web? Would customers think twice about start downloading entrusting their data to your care? firewall logs, or The right tone, context and approach are collecting detailed incident key to achieving the dual goal of presenting reports. One hard lesson I’ve risk information and moving your security learned is to know to whom program forward. Let’s see where we go you’re going to present, with this! what they’re concerned about, and the business Tim McCreight is a managing consultant at Seccuris context of the meeting. These (www.seccuris.com).
March/April 2014 • www.canadiansecuritymag.com
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14 SpotLight
QA &
T
with Steve McIntyre, Manager, life safety, security and parking, Scotiabank Convention Centre
If you’re holding a concert and you come in here, I would look at all of the avenues of protection for your group coming in, for my staff and the public. When you come here are and you’re putting on a concert, who do we put at the front of the stage? How do we escort people out of the building? How do we stop people who have tried to sneak things in? All of that is left up to me to do and do a risk analysis and come back with a game plan. I’ll sit with the client and the event manager Scotiabank Convention Centre and try to find answers.
he 288,000 square-foot Scotiabank Convention Centre, in Niagara Falls, Ont., opened for business in 2011 with Steve McIntyre as its security manager. Since
then, the facility has hosted everything from national conventions to children’s theatre. Canadian Security magazine recently spoke to McIntyre about what these experiences have taught him and also about his extra-curricular activities like volunteer fire-fighting. Canadian Security: What is your background in the security industry? Steve McIntyre: I’ve done a little bit of everything. Prior to this, I ran a security firm in Niagara Falls, and also a video monitoring surveillance company. I’ve always been in security in one way or another. Even when I was in retail, I was a regional manager of five or six stores and part of my job was security. CS: What are your responsibilities at the convention centre? SM: My responsibility is keeping the building safe, and implementing policies and procedures. I sit on the health and safety committee, so I get to have an influence there as well. I also do risk mitigation and risk analysis for people who rent our building.
CS: How do you adjust security planning for different events? SM: I think it’s how we present it. If you have an elderly group, for example, coming in for a holiday concert series, is there a risk? Absolutely. But it’s a completely different type of risk. It’s more of a life safety issue. If there was an evacuation, how would I deal with that? I’m more concerned about trips and falls than I am about someone causing a problem in the middle of the event. Last year at our New Year’s Eve event, we had 6,000 people coming in for a concert, which is a whole different concept. Every policy is a living policy, so it changes and grows. Your risk mitigation analysis depends on who’s in the building at what time. Does it make sense to have a food and wine show at the same time as a child’s show? No, it doesn’t, since it’s not good for either client. CS: What have you learned since taking on the role? SM: Security is usually black or white — either you can or you can’t. At a
convention centre it’s not so clearly defined. It’s very customer service oriented and very client driven. Every little ounce that you help towards creating a positive client experience helps to ensure that they come back. There are some things that we’re steadfast on. The biggest challenge is discovering how much the tree can bend without breaking. It can be very trying but fortunately most clients understand that it’s a process that will reward everyone at the end. CS: How much time do you usually have to prepare for an event? SM: It depends. Sometimes it starts off with a month or two months out, and you do your risk analysis and get everything in place, and a week out you find out Tom Jones is coming and you’re selling tickets at the door. It can change that quickly. There are times when you’re doing risk analysis three days before an event because things change that drastically. Flexibility is one of the things we pride ourselves on here — not just as a department, but as a convention centre. There’s no limit to the client. If you want to change your event, do it. Don’t feel that you’re locked into one particular mindset. CS: You also serve as a volunteer firefighter. What is that like? SM: I’ve been on the department for 15 years. Niagara Falls has a full-time fire department and we have three volunteer halls. I’m captain of training. We train within our halls and co-ordinate with our training department downtown. I’m certified in critical incident stress management and debriefings. I’m also certified to teach pump operations, ice water rescue, marine units . . . basically if it’s fire, I can teach it. CS: How are you able to fit that into your work schedule? SM: I have to give kudos to the convention centre. If there’s something big that’s happening and I need to go, they’re good to say, “If you can go, then go.” It’s fantastic. They care so much about the community.
March/April 2014 • www.canadiansecuritymag.com
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16 HEALTH-CARE SECURITY
Circle of
care
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Security and health care go hand-in-hand for Royal Victoria Regional Health Centre’s Carol Holden
Holden knows that hiring and arol Holden cares By Neil Sutton training new employees costs money enough about her and requires some extra effort on her employees to train them part, but she also knows that’s just part to leave. of the process. Frontline staff are trained to Holden, who has maintained rigorous standards at RVH and quickly acquire useful the position of director of security at Royal Victoria skills. “The brilliance that I get [from staff], even if it’s for two Regional Health Centre (RVH) in Barrie, Ont., since 1994, to three years, is second to none. While they’re training and manages a staff of 25 frontline guards. Turnover is frequent in developing their skills, they’re also providing us with optimum the guarding profession, but for Holden it’s practically a badge service.” of honour. Guards leave her employ in search of a policing Holden first joined RVH as a guard in 1988 and was made career and higher earning potential — not because they dislike security director six years later. their jobs at RVH, but because Holden encourages them to “When we started in 1988, we had nothing. We started with achieve their full potential and realize their goals in life. She will a pager [but] we had no radio communication. Now I look at even help them prepare for job interviews. where we are just over 25 years later, we are state of the art,” “My job is to make them successful,” says Holden. “To she says. get them on the [police] force, if that’s what they want to do. Holden currently handles a broad portfolio of I have great employee loyalty . . . awesome loyalty. However, responsibilities including emergency planning, workplace my turnover is definitely to policing. I’ve lost three in this year violence, internal investigations, cameras and security alone. And that’s OK.”
Carol Holden (second from left) encourages her team of frontline security staff to seek out learning opportunities and integrate them into their daily activities at RVH.
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Photo: sandra strangemore
experience and asking, what could have been done differently? technology, and risk and safety. An early mentor who served on Verbal skills are essential at all stages. “They call it a ‘soft the Ontario Provincial Police, and was RVH’s security director skill,’ but it’s one of the more integral things that you can do,” before Holden took over, counseled her to run her turf like a says Holden — especially if you’re dealing with a person who small city and adopt a community-based policing approach. might be coping with severe depression or dementia, or could She has done just that. be intoxicated. By communicating well with other department heads and “It’s quite unpredictable. You don’t know what type of co-ordinating decisions with nurses, physicians, legal, human aggression is coming forward with people,” says Shannon. resources, IT, occupational health and safety, as well as local “With the team here at RVH, it’s always hands on. They’re Barrie police, Holden has ensured that the security department always looking to be part of the solution. As a nurse, I’m is an invaluable part of daily operations. not about to subdue a person who’s incredibly “We have a good reputation of integrity and aggressive.” trust in the organization, which allows us to All officers receive use of force work with any department,” she says. “One and handcuff training, but physical of the things I teach my frontline is about “We have intervention is considered an act of developing the relationship.” last resort, and employed only when “Our department has a very a good reputation of words fail. “We go one step further intimate relationship with the here,” says Holden. “Acknowledge security department,” confirms Tricia integrity and trust, which the person, tell them who you are Swartz, director of patient safety, and explain what is going to happen. quality and risk management. “We allows us to work with Customer service is really where it’s work in conjunction with patient any department.” at. The manner is which you approach representatives to ensure we address the person totally dictates what the any safety or risk issues as well as any — Carol Holden, RVH outcome is going to be.” concerns of patient complaints that may Speaking and communication skills come forward. We work together on privacy come more naturally to some than others, issues, staff safety issues and everything else she adds. In addition to effectively de-escalating in-between.” a potentially dangerous situation, a good speaker might Building that close working relationship begins with make an effective mentor for others, whereas a good report face time, says Holden. She instructs her officers: “If you do writer might be best utilized for emergency planning. nothing else in your first three months as an officer on the floor, Guard training is initially an eight-hour session, and much start introducing yourself. You sit, when you’re on nights, for of that focuses on the soft skills portion of guarding, says 10 or 15 minutes with each area. Then when they call you, they Holden, but realistically, training is an ongoing process. Guards have a relationship with you and then there’s trust.” might find themselves taking extra courses about bullying or Tammi Shannon has worked at RVH for the last decade, first autism or dealing with the elderly or someone who has suffered as a nurse and now as co-manager of the emergency department. from a stroke. She says that about half the department has She says the familiarity the hospital staff has with the security received emergency planning training, and Holden co-ordinates department has helped engender a high level of trust. exercises with other hospital staff as well as with Barrie police. “This place is hands down the best security I’ve ever worked with. I remember saying to my husband [when I first started], Expansion plans ‘I’ve never felt more protected in my workplace,’” she says. In 2009, RVH began a $450-million renovation project, “The [security] people here are really dedicated. They really adding capacity for another 165 in-patient beds, an expanded are part of a team. When they’re out in the coffee bar, people laboratory, imaging and emergency departments, as well as a know them, they’re talking to them, they’re on a first-name new coronary care centre, a cancer centre, and two high-tech basis. A lot of that is because of how Carol leads her team. She operating suites. The hospital began moving into the new has high expectations and they rise to the challenge.” facilities in 2012 in a phased approached. As each department Those high expectations include taking a proactive took ownership of its new digs, Holden used that as an approach to security, says Holden — intervening before a opportunity to test its evacuation plan. Mock evacuations situation is allowed to escalate to violence. “are awesome,” says Holden. “You get to do more training in a year than you do in a lifetime. The more training you get Soft skills to do when they’re at your disposal, the better your frontline Every situation is considered a learning opportunity. Written people will respond when given a real emergency.” and verbal communications are an integral part of the guarding And of course, real emergencies are commonplace in a experience at RVH and they are cultivated to the best of the health-care setting. A memorable event for Holden came person’s ability. Report writing is an exercise in reliving the @SecurityEd • March/April 2014
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18 HEALTH-CARE SECURITY
From left: Heather Nixon, RN; Jackie Swales, RN; Lisa Lennox, patient services clerk; Carol Holden, security director
Photo: sandra strangemore
Emergency gurus in 2007 when a CBRN (chemical, biological, radiological, Holden’s dedication to training, planning, drills and exercises nuclear) event happened at a local high school. It turned out has made her and her department “gurus of emergency to be an isolated incident involving bear spray, but a large planning,” says Swartz. “Through the expertise within the number students were sent to RVH as a result. security department, we’ve been able to create some incredible As a preventative measure, an emergency department safety plans that are used throughout the province.” doctor was sent to the school to assess some cases on Some of those documents, for instance, the spot, but “well over 100 kids were coming,” included training tools for health-care says Holden. “You have to set up a family facilities in preparation for the G8 summit support centre. You have to set up an of 2010. EOC (emergency operations centre) and “With the To say that Holden’s plate is full get that going.” team here at RVH, it’s would be a classic understatement. To complicate matters, a pipe In addition to her hospital duties, burst in one of the trauma rooms, always hands on. They’re she runs her own consulting firm causing another evacuation in the and volunteers her time to talk to hospital itself. “It went from a Code always looking to be part community groups about women’s Red to a Code Green to a partial safety and domestic violence. She evacuation, all within a seven-hour of the solution.” has also taught security courses at period.” — Tammi Shannon, RVH Georgian College and coached in her Naturally, as students began to pour children’s hockey league. into RVH, parents soon followed, creating It all boils down to helping people a massive visitor management issue for the succeed, says Holden. Many of the security hospital. But coping with that many people personnel she trains and mentors leave after a few on short notice allowed Holden to assess how her years for greener pastures, but a number stay on. Three of department held up under pressure. “It almost tests a mass her staff recently received their five-year service pins and her casualty incident without having the actual major casualties,” security supervisor has worked at RVH for 11 years. Holden she says. “At the end of that day, it was an awesome response says she teaches staff to be self-sufficient, and above all, and we did a fantastic job.” recognize that they are part of a larger goal — the provision There were two more CBRN events at area high schools of quality healthcare. “That’s been one of our successes,” she in the months following the bear spray incident, adds Holden. says. “People have a confidence in us and they trust us.” “By the third one, the community had it down pat.”
March/April 2014 • www.canadiansecuritymag.com
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@SecurityEd • March/April 2014
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20 PROFESSIONAL DEVELOPMENT
Back to
school Refreshing your security knowledge, networking and staying on top of the latest trends can provide a much needed career boost
have a career plan and they don’t know how to get to the next step,” he says. First, it’s important to recognize all of the options out hen you’re working long hours, it’s hard there. “There is never enough learning in the security industry,” to put aside time to learn more about says Graham Ospreay, forensic document examiner and changes to the fast-evolving security forgery analyst at G.P. Ospreay & Associates, and program industry. But without new skills, it’s hard to coordinator and academic professor in the Protection Security get noticed by superiors, get a promotion or & Investigation program at Humber College’s Institute of get that new job. Technology and Advanced Learning. While first-time graduates may gravitate toward a twoThe protective services industry as a whole has made huge year diploma program, older, more mature students can strides in federal and provincial legislation and, as a result, earn certificates through continuing education programs. there are now myriad courses available. Night school is an option, as is distance Universities and colleges are also taking the learning. But there are other options as “You’ve got to meet the format into account, offering long-distance well, from conferences and workshops learning and part-time academic processes. offered by industry associations to volunteer people and put yourself “I find there are a lot of professionals opportunities. out there. You become a that are going back [to school] as we change “We place a lot of people in the security technology and processes,” says Ospreay. sector in any given year,” says Bill McQuade, known quantity.” Even Ospreay went back, by taking a president of Final Image, an Oakville, Ont.— Richard Kinchlea, course at Henry’s camera store. In his line of based security recruitment firm. And, he says, Centennial College work as a forensic document examiner, filmthere’s a premium on top-notch talent. based camera skills are becoming obsolete. Continuing education can give security “As my world is changing, I had to go back professionals an edge over other candidates. and relearn,” he says. “You can’t talk about what you did five years ago,” says Two of the biggest benefits of continuing education are McQuade. “We’re in a knowledge-based industry today, so I networking and exposure to new trends within the security think it’s important to be aware of the latest technology [and] field, says Keith Melo, program coordinator and professor in best practices.” emergency management and security at George Brown College Two years ago, McQuade, who has a background in Continuing Education. engineering, took time off to earn his Certified Protection Because it attracts security professionals from across Professional (CPP) credential from ASIS International. “I sectors, it means you have an opportunity to interact with a learned how much I didn’t know,” he says. “It was a very wide range of people, including first responders and critical humbling experience.” infrastructure leaders, he adds. So he asks job applicants a simple question: What are you Staying current on security threats, as well as studying doing to forward your career? “For the most part, very few
By Vawn Himmelsbach
W
March/April 2014 • www.canadiansecuritymag.com
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22 PROFESSIONAL DEVELOPMENT best practices and lessons organizations like the learned, helps you grow Red Cross, says Kinchlea. professionally and gain You could also find your recognition from your way onto an emergency employer, says Melo. preparedness committee. Senior positions That doesn’t mean require a different set of heading to Africa with the qualifications these days, Red Cross during a flood, he adds. We’re seeing titles he adds. If you’re close to changing from “security a regional office, you may manager” to “security and be able to help out with an emergency management emergency preparedness plan In continuing education, you’re likely to meet people with a range of security experience. manager” or “security in that region. Exposure to different backgrounds can be beneficial to professional growth. and business continuity “The best thing to do is manager.” join an association and be active,” says Kinchlea. “That’s how Even if you don’t see “emergency management” in the title, you find out what’s new, who’s doing what. It puts you in the you can be assured you’ll see it in the job description, says face of people who’ve gone above. A lot of people in a lot of Melo. So expanding your skill set is extremely valuable. George these industries don’t necessarily pad themselves with education Brown recently collaborated with Emergency Management to move upwards — they’ll do it that way.” Ontario to offer its Basic Emergency Management and Basic ASIS, for example, has several offerings. The association Incident Management System 200 courses, and with the RCMP offers “dinner and learning” meetings, as well as networking to offer its Counter Terrorism Information Officer course. opportunities. Webinars can also be useful for those who don’t “Where you’re looking at large properties — campuses, have a lot of time or resources. malls — security can turn into an emergency management “I belong to handfuls of professional organizations and I portfolio,” says Richard Kinchlea, chair of emergency pick and choose the meetings I want to go to,” says Ospreay. management and public safety with Centennial College. Information sessions can be invaluable, but be choosy. You can’t Emergency management often gets dropped onto a go to all of them, he says, so look for topics related to your field, security professional as part of the job. So, for larger facilities or those with guest speakers you’re particularly interested in. or campuses, it helps to have facilities Getting into a room full of experts at a management under your belt. conference or networking session is how you “It is up to you to take “It’s my belief, in these type of positions find things out, says Kinchlea. “They will that you come in with one big strength — introduce you to their hidden resources,” he pride and continue to either security or facilities management — adds. and then you have to learn what the rest of The best candidates don’t always have the develop those skills.” your portfolio contains,” says Kinchlea. right mix of experience and job skills, says — Keith Melo, But, he says, it’s difficult to spend time McQuade, but they can make up for it with George Brown College leadership or business skills. on education if you’re already working. “It’s Leadership courses (either specific to possible, but within the security industry, until you start to get up into the higher security or emergency management) can lead to opportunities. So can basic business management courses. Even echelons, you don’t have a lot of time to do professional development and furthering your education. It’s kind of a tough learning better communication skills can help. “What I found is that the more I do, the more opportunity slog.” Continuing education courses are one option and you shows up,” says Kinchlea. “You’ve got to meet the people can also add those onto a degree. You could take a hybrid of and put yourself out there and prove to those who have the in-class and online courses, or courses offered on evenings and opportunity that you’re ready to accept that opportunity.” weekends. As with any profession, your skills will only be valuable as Melo agrees that most adult learners don’t have the time long as they are fostered and practiced. “It is up to you to take to put into a full-time or extended program. At George Brown, pride in that and continue to develop those skills to their full most courses in security or emergency management generally potential,” says Melo. only require a commitment of between 21 and 45 hours, he “The real message is, don’t just pick things at random … says, and many of those courses are offered in class over a the more you like your job and enjoy what you’re doing, the couple of weekends or online. more successful you’ll be,” says Kinchlea. But there are also options outside of school. You could work with the police on a voluntary basis, or with Vawn Himmelsbach is a freelance writer based in Toronto. March/April 2014 • www.canadiansecuritymag.com
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expert advice 27
detecting employee fraud Jordan Deering is a partner with Dentons Canada LLP (www.dentons.com).
N
o workplace is immune from fraud and theft. The Association of Certified Fraud Examiners Report to the Nations on Occupational Fraud and Abuse (2012) estimates that a typical organization loses five per cent of its annual revenues to fraud. Often, one of the biggest causes of fraud losses are the business’ own employees. What can employers do? Here are five strategies they should implement: • Decrease the opportunity. Anti-fraud controls and procedures are the first
step. Employers should implement policies and procedures addressing mandatory vacation — in addition to statutory holidays — for employees, as well as rotation and separation of duties. This is particularly important in accounting or other financially sensitive roles. • Set the right tone. The message needs to come from the top of the organization: we do not tolerate fraud or theft. Management needs to actively support anti-fraud training, controls and audits. • Give your employees support. Personal pressures, such as financial hardships, addictions and mental health concerns, underlie most employee-related fraud. Employers should offer programs and support to employees to assist with the resolution of these issues.
• Consider a whistleblower line. Employees are often the first to notice something out of place. Employers can implement a mechanism to empower their employees to report their concerns in a safe and confidential way. Tips from employees are one of the most effective means of detecting employee fraud. • Watch for the behavioural red flags. Employers cannot afford to ignore the obvious red flags. It may be an employee living well beyond their salary, taking extravagant vacations or making large purchases. Organizations avoiding the implementation of anti-fraud policies and procedures have too much at risk. A proactive approach by an employer to prevent and detect fraud will reduce the risk and is ultimately a cost-saving decision.
@SecurityEd • March/April 2014 Gaitronics_CS_April.indd 1
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28 Book review By Derek Knights
Too many errors in espionage Industrial Espionage: Developing a Counterespionage Program By Daniel J. Benny CRC Press ISBN-10: 1466568143 ISBN-13: 978-1466568143
A
ccording to information provided in this book, the author, Daniel J. Benny, has written many other things: a book on aviation security and 300 articles on security, including securing cultural property. His education ranges from the U.S. Naval War College to Capella University, with stops at Embry-Riddle Aeronautical University, Norwich University, Alvernia University, and Harrisburg Area Community College on the way. So he knows
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his stuff. And there is a great deal of his knowledge packed into this book of nine chapters, three appendices, and 200 or so pages. Of particular value are the opening chapters on “Espionage,” the “Physical Security” sections, and some effective travelsecurity suggestions. Good, solid information. Dr. Benny goes into some detail in this area but truth-betold it’s very U.S.-centric. His background is U.S.-centric, so that’s really not surprising, but it sets up some challenges for a non-U.S. reader. That said, one can extrapolate a lot of very good data on the book’s stated topic. In the last few chapters some things are noticeably awry. It’s a book about developing a counterespionage program but it discusses such things as hangar and flight school security and using RFID tags to track cultural property collections. That’s not a significant crime, per se, but it is a bit jarring. And it was, to me, the last straw. Benny writes in a ponderous and heavily passive-voiced style. The book overuses (and misuses) the word “utilize” so frequently I can’t believe an editor would permit it. There are instances of sections being out of order. There’s a heading “Use of PowerPoint as Cyber Espionage Tradecraft” followed by discussions on fax machines and the U.S. Postal Service before barely mentioning PowerPoint. The odd mistake is one of life’s little annoyances, but there are many: “obliviously” instead of “obviously”; “Chief Confidentiality Officer” (CCO) later using “Confidential” and “Confidentially” for the middle word; misspelling the shortform of “Human Intelligence” — HUMINT — as HUNINT, and others. Lots of little annoyances make one big one. It’s a professional text that’s dedicated to two dogs and a cat. In his acknowledgements the author mentions Sherlock Holmes. Well, others have done that — but usually they also mention the fictional detective’s creator Sir Arthur Conan Doyle. He also writes, ”I wish to thank the United Network Command for Law Enforcement without whose assistance this book would not have been possible.” He leaves the impression it’s a real agency. More commonly known as U.N.C.L.E. — as in “The Man From” — it’s a 1960s TV show! Tongue-in-cheek eccentricities would be welcomed in a near-flawless book, but this isn’t that. Thank you for the good information, Dr. Benny, even if it does take a lot of work to get at it. But please give a little more thought to some of these other issues before publishing your next book. Derek Knights, CPP, CISSP, CFE CIPP/C, PCI, is the senior manager, strategic initiatives, global security and investigations, at the TD Bank Group (www.tdbank.com).
March/April 2014 • www.canadiansecuritymag.com Goldstein_CS_April.indd 1
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30 world watch Keeping watch in Tel Aviv
A Rolex boutique in Tel Aviv, Israel, is using Avigilon’s Control Center (ACC) and Enterprise Network Video Management Software (NVMS) to oversee six HD cameras and two analogue cameras installed throughout the store. The Rolex boutique also uses an Avigilon 5MP camera to overlook the store’s lab, where inventory that is not on display is stocked. Management uses the ACC Mobile mobile application to observe store activity during off-hours and NVRs to store up to 45 days of continuous surveillance footage.
Surveillance makeover at L’Oréal
The L’Oréal operation in Germany employs 2,000 people and includes a modern factory producing skin and hair care products as well as a large logistics centre from which it distributes to the German and Austrian markets. These sites have been secured using Geutebruck video solutions for several decades. In the most recent technology upgrade in 2013, a new IP video system was installed. As the new Geutebruck products were still compatible with the earlier analogue systems, much of the existing infrastructure could be incorporated into the new solution.
Cameras cope with Mongolian climate Arvaikheer City, a provincial capital in Mongolia, decided to install a new public safety surveillance system from Vivotek to reduce crime in public areas. The camera system had to cover a 64 sq-km area as well as cope with local environmental conditions; the city experiences extreme weather, from -39°C with wind chill to highs of over 33°C. In December of last year, 74 network cameras were installed across two main areas: one for monitoring public activities and the other for monitoring roads and traffic. In order to withstand the harsh environment, 14 units of the most durable cameras models were installed, including the SD8362E and SD8323E outdoor PTZ models.
U.K. retailer adopts IP for future marketing options U.K. retailer Paul Smith has installed Milestone video management software and network cameras from Axis Communications in its 45 stores as part of a company-wide IT refresh. Paul Smith’s head of IT, Lee Bingham, says he looks for solutions that are capable of scaling and can last at least a decade. When the IT department was asked to take over running Paul Smith’s video systems, Bingham insisted that it must be moved to IP video. “We plan to work closely with our retail management team to explore the power of the new IP video system — potentially deploying techniques such as facial recognition, heat mapping and dwell-time analytics,” he says.
Quik-E Foods cuts retail crime Quik-E Foods of Lynchburg, Va., is upgrading to a March Networks’ solution that integrates video, audio and transaction data to combat point-of-sale (POS) fraud and other threats to the business. The solution has helped Quik-E Foods improve operations and resolve serious incidents across its chain of 12 convenience stores and five automated car washes. “We caught a cashier who was pausing transactions and then pocketing the money once customers left the store. The scam was adding up to more than $6,000 in losses,” explains Quik-E Foods vicepresident Todd Burgess. Working with March Networks provider Integrated Technology Group, Quik-E Foods is upgrading to high-performance 8000 Series Hybrid NVRs. The chain will also upgrade to March Networks Searchlight for Retail software. Using a Cloud solution, the Quik-E team access to video on their smartphones and tablets.
Ad Index Anixter Axis Communications CANASA Chubb Edwards Commissionaires Elliott Goldstein Gai-Tronics G4S HID
11 www.anixter.com 5 www.axis.com 23 www.canasa.org 21 www.chubbedwards.com 2 www.commissionaires.ca 28 www.videoevidence.ca 27 www.gai-tronics.com 9 www.g4s.ca 32 www.hidglobal.com
Honeywell IndigoVision Interlogix Keyscan March Networks Milestone Systems WCDM Winsted
31 www.honeywellaccess.com 15 www.indigovision.com 19 www.interlogix.com 7 www.keyscan.ca 13 www.marchnetworks.com 3 www.milestonesys.com 24 www.wcdm.org 25 www.winsted.com/wels
March/April 2014 • www.canadiansecuritymag.com
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Honeywe
access with an edge
Finally, a web-based access control system that doesn’t hold you back. Are you ready for an access control system that lets you expand your system quickly and easily whenever your needs change? The innovative modular design of NetAXS-123 gives you easy expansion and more. By moving the system to the edge of your existing network, we’ve eliminated the costs and complexities associated with most access control systems—making it more cost effective and easier than ever to use. Plus, with Honeywell’s connected business solution, you can harness the power of the Internet to have access to your information anytime—which means you’re able to make informed decisions quickly.
Push your access control to the edge with NetAXS®, and watch your business grow. Call us at 1-800-323-4576 today to learn more or visit honeywellaccess.com. © 2014 Honeywell International Inc. All rights reserved.
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Make sure every visitor is a welcomed one.
HID Global Secure Visitor Management solutions track your guests and protect your facility. Upgrade from unsecured paper guest books to the robust security of our EasyLobby® Secure Visitor Management solution. With EasyLobby, you can identify who is in your facility and why, control access to secured areas, screen against unwanted guests and more. Just scan each visitor’s ID and print a customized badge in seconds. And it’s scalable, so you’ll get the protection you need as your company grows. Request a free web demo at hidglobal.com/welcomed-cansec
© 2014 HID Global Corporation/ASSA ABLOY AB. All rights reserved. HID, HID Global, the HID Blue Brick logo, the Chain Design, and EasyLobby are trademarks or registered trademarks of HID Global or its licensor(s)/supplier(s) in the US and other countries and may not be used without permission.
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