good samaritans at airport screening
is civil recovery an effective deterrent?
making the most of information
Page 8
Page 15
Page 17
Canadian
March/April 2015
The publication for professional security management
gearing up for
Pan Am PM# 40065710
Police, private security and event organizers discuss the major sporting event that’s about to ride into 16 Ontario municipalities
www.canadiansecuritymag.com
CS Mar 2015.indd 1
2015-03-25 8:36 AM
BEYOND SECURITY Commissionaires goes beyond client expectations by providing a wide range of security services. We offer: • Security Guarding • Security Consulting • Identification Services (including background checks, fingerprinting) • Non-core Police Services • Security Training For more than 85 years, Commissionaires has secured and protected businesses, property, information and people across Canada. We are a private, not-for-profit organization dedicated to hiring veterans of the Canadian Armed Forces, RCMP and others.
1 888 688 0715 www.commissionnaires.ca/cdnsecurity
Commissionnaires_CS_April.indd CS Mar 2015.indd 2 1
2014-03-21 2015-03-25 2:20 8:36PM AM
CONTENTS 3
Canadian The publication for professional security management
Columns
The calm before the sport
10 risk perspective A seat at the table
Y
Pan Am organizers, along with police and private security, offer insight into how they’re preparing for the Games
11 cctv & the Law Judgement call at casino
Departments 4 editor’s notebook Cooler heads
Volume 37 Number 2
By Linda Johnson
12
6 trending
Asking shoplifters to pay up
8 ASIS update Taking ASIS Canada to the next level
Some retailers seek restitution through a civil recovery process, but is the practice having the desired effect? By Mary Del Ciancio
18 Q&A G4S Canada CEO Peter Panaritis 19 product focus Locks and door hardware 22 world watch Rhino birth broadcast via surveillance equipment; German retailer upgrades cameras
15 visit www.CanadianSecuritymag.com Security leaders will be dropping by our studio in 2015, so be sure to check out the video section of our website for new content.
2015
SECURITY DIRECTOR OF THE YEAR 10th anniversary paving the way for more women in management
breaking new ground in data protection
Page 6
Page 18
Canadian
online opportunities for skills development Page 22
September/October 2014
The publicaTion for professional securiTy managemenT
Canadian
10TH ANNIVERSARY The publication for professional security management
Standard Tom Rousseau’s Olympic efforts for Canadian Tire make him Security Director of the Year
ty
2014 winner Tom Rousseau
Recognizing a decade of security excellence Full details are available at www.canadiansecuritymag.com or contact Neil Sutton at nsutton@annexweb.com
Sponsored by:
Submission Deadline: July 17, 2015 @SecurityEd • March/April 2015
2:20 PM
CS Mar 2015.indd 3
2015-03-25 8:36 AM
Canadian
4 editor’s notebook By Neil Sutton
Cooler heads Why acknowledging weakness can sometimes be the key to strength
I
’ve heard from more than one well-respected senior security executive that security should not be party to panic. By that they meant a security advisor’s job is not to instill fear in their CEO, justified as that fear may seem from time to time, but to inspire confidence in the security department’s ability to deal with potentially terrible outcomes. It may seem counter-intuitive, but an acknowledgement of security’s limitations is, I believe, one way to achieve that. Cisco’s CEO John Chambers famously once said, “There are two types of companies: those who have been hacked, and those “A security advisor’s who don’t yet know they have been hacked.” job is not to instill For the purposes of this column, I found that quote on a Cisco blog, but I’ve seen it dozens of fear but to inspire times across various social media platforms. It’s been repeated over and over for good reason: it confidence.” categorically acknowledges that security breaches will happen, as well as implies that well-prepared companies will probably know what to do about it. More recently, Chambers told CNBC in a January article that 2015 is likely to be a bigger year for breaches than 2014, going as far as to say it will be “much worse.” It’s hard not to believe he’s right. When I interviewed ASIS International president Dave Tyson for our last issue, I asked him about the role of traditional physical security departments in helping to combat cyber crime. The reality of the situation is that large breaches can occur as a result of a perpetrator breaking through the physical barriers first — whether that’s by stealing data via an illicit USB device, posing as an employee or technician to gain entry to a secure room, or simply walking out the door with a server. More troubling still, trusted employees can be complicit in this sort of activity. In SailPoint Technologies’ most recent annual Market Pulse Survey, conducted by U.K.based research firm Vanson Bourne, results indicated that a surprising number of people would sell their corporate password for cash. The amounts varied greatly depending on the respondent and their country of origin (as little as $150, as high as in the millions). Of course, it’s one thing to admit you’ve considered that type of crime in an anonymous survey, and entirely another to actually go through with it. But the fact that some people were able to come up with a dollar figure at all is somewhat shocking. I have a huge amount of respect for people who have very keen insight into this kind of behaviour (and much worse kinds) and are still able to sleep at night. The key, I imagine, is to know all this, know it can, and probably will, happen at some point, but also know what to do about it. I would encourage people to read Tim McCreight’s regular Canadian Security column on risk to gain some insight, particularly when it comes to preparing security-based information for the C-Suite. It can be tempting to give in to panic when security, both physical and logical, is being threatened on an almost routine basis, but the best security people are like the best fire wardens: when the bells start ringing, they know where all the exits are.
The publication for professional security management
Group Publisher Paul Grossinger pgrossinger@annexweb.com
Account Coordinator Trish Ramsay tramsay@annexweb.com
Publisher Peter Young pyoung@annexweb.com
Circulation Lisa Thomson lthomson@annexweb.com
Editor Neil Sutton nsutton@annexweb.com
Director of Soul/COO Sue Fredericks
Art Director Graham Jeffrey gjeffrey@annexweb.com
Editorial and Sales Office 222 Edward Street, Aurora, Ontario L4G 1W6 (905) 727-0077 • Fax (905) 727-0017 Web Site: www.canadiansecuritymag.com Canadian Security is the key publication for professional security management in Canada, providing balanced editorial on issues relevant to end users across all industry sectors. Editorial content may, at times, be viewed as controversial but at all times serves to inform and educate readers on topics relevant to their individual and collective growth and interests. Canadian Security is published six times per year by Annex Publishing & Printing Inc. Subscriber Services: Lisa Thomson lthomson@annexweb.com P.O. Box 530, Simcoe ON N3Y 4N5 Tel: 866-790-6070 ext (201) Fax: 877-624-1940 I.S.S.N. 0709-3403 Printed in Canada Canada Post: Customer #6597297, Agreement #40065710. RETURN UNDELIVERABLE CANADIAN ADDRESS TO CIRCULATION DEPARTMENT P.O. Box 530, Simcoe ON N3Y 4N5 Subscription Rates: Canada: 1 year $40.00 + HST; U.S.A. (payable in US dollars): 1 year $60.00; International (payable in US dollars): 1 year $75.00 The contents of Canadian Security are copyright by ©2015 Annex Publishing & Printing Inc. and may not be reproduced in whole or part without written consent. Annex Publishing & Printing Inc. disclaims any warranty as to the accuracy, completeness or currency of the contents of this publication and disclaims all liability in respect of the results of any action taken or not taken in reliance upon information in this publication.
Editorial Advisory Board Jason Caissie Profile Group
Tracy Ann Kosa Microsoft
Carol Osler TD Bank
Ken Close Trillium Health Partners
Bill McQuade Final Image
Theresa Rowsell Target
Ashley Cooper Paladin Security
Clark Northcott Pelco by Schneider Electric
Tim Saunders G4S
David Hyde Hyde & Assoc.
Malcolm Smeaton Whitehorse Group
@SecurityEd March/April 2015 • www.canadiansecuritymag.com
CS Mar 2015.indd 4
2015-03-25 8:36 AM
Advertorial
m
om
Making the move to IP – what’s stopping you?
H
ave you ever wondered why more people are migrating to IP video? The answer is simple. People want more choices. They also want to get the most out of their investment. With Axis solutions, customers get more. More usable data, and more options for their business and security needs. The move to open systems empower a much more productive and cost-effective means of surveillance than ever before. Because IP is network-based, our cameras can integrate to applications on the network, giving them more options to view, store and analyze live video at multiple locations. Our cameras can also come equipped with SD cards for primary backup storage and embed analytics for motion
detection, cross line detection, people counting and queue monitoring, and the list goes on – giving you more possibilities to analyze operations and improve overall efficiency.
Did we mention the superior image quality? Above all, a clear image is essential to not only know what is happening in real time, but also to have usable video in case an incident occurs. With IP cameras you count on only the best high-quality video images, making it easier for you to identify a specific incident. Long gone are the days of grainy analog video. With the many functions and capabilities IP offers, surveillance possibilities seem endless. So, what are you waiting for? Start leveraging the benefits of IP.
Visit www.axis.com to learn more. @Axis_CA
CS Mar 2015.indd 5
2015-03-25 8:36 AM
6 trending Calendar Border Security Expo April 21-22, 2015 Phoenix, Ariz. www.bordersecurityexpo.com Counter Terror Expo April 21-22, 2015 London, U.K. www.counterterrorexpo.com Canadian Technical Security Conference April 21-23, 2015 North Gower, Ont. www.ctsc-canada.com Security Canada East April 22, 2015 Laval, Que. www.securitycanadaexpo.com IAHSS Annual Conference & Exhibition May 3-6, 2015 St. Louis, Mo. www.iahss.org Security Canada Alberta May 13, 2015 Edmonton, Alta. www.securitycanadaexpo.com Security Canada Ottawa June 3, 2015 Ottawa, Ont. www.securitycanadaexpo.com World Conference on Disaster Management June 8, 2015 Toronto, Ont. www.wcdm.org Focus on Retail Security June 10, 2015 Richmond Hill, Ont. www.focusonseries.ca Security Canada West June 17, 2015 Richmond, B.C. www.securitycanadaexpo.com IAHSS Ontario Chapter Golf Tournament July 10, 2015 Aurora, Ont. www.iahss.org
Xpera marks the spot
A
“We have more than 100 services pproximately five months after inside Xpera, so it’s a lot to keep SCM Insurance Services completed together,” he says, adding that its acquisition of CKR Global from increasingly specialized services have Granite Global Solutions, the company become the norm across the industry as has rebranded as Xpera, creating an it has matured and clients’ needs have even larger risk and investigations firm responded to the changing across Canada. times and their own greater Xpera is a coming awareness of professional together of CKR (which security. in itself was a merger of “Clients who would CanPro Global and Kingliterally phone us after Reed & Associates in 2011) shots rang out in the and SCM firm Forensic 90s were, by the 2000s, Investigations Canada (FIC), catching on to the fact that which were two of the we can proactively plan largest firms of their kind in against these issues; we can Canada, according to Xpera Robert Burns, Xpera hire better, we can staff president Robert Burns. He better, we train better, we can secure our estimates that CKR was approximately facilities better. twice the size of FIC. Jointly, they now “When I first started, there were 67 operate 23 locations coast to coast, licensed investigators in the province of providing the company a presence in B.C. There’s now about 1,400. Things every major city in Canada. Xpera now have changed,” he says. has approximately 700 staff, 500 of them “The whole industry has really licensed security professionals. become a series of specializations. We’re Bringing together CKR and FIC was not the big box store of investigative in some ways quite straightforward, services, we’re more like a mall full of says Burns, considering how logistically boutiques with a suite of services. You complex the process of corporate want to make sure you go to the right amalgamations can be. “Surprisingly, we boutique to get what you need. A lot of didn’t have a huge amount of overlap our staff have very different backgrounds with clients, which is sometimes what and experience. It’s not one size fits all.” you worry about. Sometimes when you The Xpera brand was officially put companies together, one plus one unveiled at a Toronto launch party on doesn’t equal two.” Feb. 2 attended by senior executives While their respective client bases and clients, although the name had may have fit together nicely, there is an leaked out weeks earlier, admits Burns. overlap in the services they provide. But Similar events followed in Calgary and that provided an opportunity to assess Vancouver. best practices, says Burns, blending the The name itself is a Latin derivative most useful elements. “[That’s where] of excellence and expertise, says the good fit comes in,” he says. “We were Burns and was in part generated from doing a lot of the same things, especially consultative conversations with clients. on the investigative side.” “We were able to go back to them and When quizzed about expansion, or say, ‘Using your words and your advice, possible growth opportunities, Burns this is how we’ve named it.’ When you says that Xpera has a five-year plan, build something for years and years, it’s which could include more acquisitions, hard to consider changing [the name] but not necessarily any further additions but I really like it.” to the services it currently offers clients, which he feels are already extensive. — Neil Sutton
H
March/April 2015 • www.canadiansecuritymag.com
CS Mar 2015.indd 6
2015-03-25 8:36 AM
Keysca
When it comes to electronic access control, you expect more. We’re listening. Now with Keyscan as a member of the Kaba Group, our horizon has broadened significantly. With access to more products we are now, more than ever, well-positioned to provide innovative solutions in the networked access control marketplace. As a result, all of our integrator customers and end-users stand to benefit from more products, more integration, and more solutions.
Hear what all the buzz is about at ISC West, booths 25049 and 6089. Two booths; One company; One complete access control solution.
Keyscan Access Control Systems, a member of the Kaba Group • 1.888.KEYSCAN (539.7226) www.keyscan.ca • www.kaba-adsamericas.com
CS Keyscan_CS_March.indd Mar 2015.indd 7 1
2015-03-25 2015-03-10 8:36 10:24 AM AM
8 ASIS UPDATE
By Bill Bradshaw
Taking ASIS Canada to the next level
A
landscape of security is changing. Women s a community of volunteers, ASIS in Security and Young Professionals Canada has been serving Canadian are two examples that the Canadian security professionals since 1983. team has embraced to improve services Our new regional structure has provided to our membership. brought the leadership closer to Certification continues to our membership as we strive to be a focal point as most of the listen to members needs. This chapters provide customized new structure is also listening learning opportunities to to the direction provided by help our members obtain Dave N. Tyson, CPP, 2015 professional, ASIS Board President of ASIS International. Certification. In his inaugural address to the Education and networking membership, Tyson stressed that Bill Bradshaw, ASIS continue to be a driving “we continue to understand Canada force for many of our chapter that the stability, endurance and meetings and events. We encourage you strength of our Society are based on our to participate in these events whenever undying volunteer and headquarters possible. leadership teams collectively working for Our Canada Night committee is the ideals of the Society.” working hard at planning another great We at ASIS Canada understand event in Anaheim, Calif., at the ASIS that there are challenges and that the
Annual Seminar & Exhibits. We are also looking forward to the revitalization of our chapters in Atlantic Canada and Quebec City who have struggled in the past but now have new leadership and a desire to energize chapter activities and growth. We are currently working on and will introduce later this year a new integrated communication strategy designed to reach out to all of our members and also to receive your ideas and suggestions. In closing, I would like to thank our regional leadership team and chapter executives for their tireless and selfless contribution to our society and I would be remiss if I didn’t thank our 2,200 members for their continued support.
M s t
W.G. (Bill) Bradshaw, CPP, is the Senior Regional Vice President, Group 6 (Canada).
CATSA’s recovery service
T
he conventional wisdom about airport screening is that it is a process designed to identity and filter out objects that are not allowed on an aircraft, but it has a secondary function most travellers would probably not suspect: reuniting misplaced items with their rightful owners. According to the Canadian Air Transport Security Authority (CATSA), screening officers and operators at Canadian airports returned 629 items worth more than $244,000 in only a three-month period (October to December last year). Most often, these are items accidentally left behind during the screening process: everything from wallets to keys to laptops to phones and even passports. “Checkpoints can be chaotic,” says CATSA spokesperson Mathieu Larocque. “There’s a lot of passengers, a lot of baggage. Sometimes passengers are stressed or they’re late for their flights, so they pick up their things in a hurry
©2011 CATSA
CATSA security screeners returned 629 items to their owners in a three-month period last year
and they might leave a laptop behind or a phone or glasses or something like that. When that happens, we pick up the items and we keep them until the end of the shift.” In many cases, items can be returned while the passenger is still at the airport, particularly if they are aware the item has gone missing before they board their flight. If they realize when they’re in the air or already at their final destination, they can call CATSA to see if their lost item
has been located. CATSA will even make arrangements with an air carrier to have the item sent along to the destination. The screening process actually makes lost object discovery less random than it might be elsewhere. Passengers are logged via their boarding passes and the whole process is monitored via CCTV. The system can be reviewed to confirm a missing item if the affected passenger lets CATSA know what they lost. — Neil Sutton
March/April 2015 • www.canadiansecuritymag.com
CS Mar 2015.indd 8
2015-03-25 8:36 AM
HID_CS_
Move to the secure platform that grows with you.
Leverage HID Global’s extensible iCLASS SE® Platform to keep your access control optimized, today and tomorrow. With constantly evolving access control concerns and demands, how can you ensure your investments today will be operable tomorrow? Go with the new standard in access control — HID Global’s iCLASS SE® Platform, the open and adaptable solution that easily integrates smart cards, mobile devices and whatever tomorrow brings, for greater security and flexibility. Now no matter where technology goes, your access control is always growing with you. Learn more about the iCLASS® SE Platform’s advantages at hidglobal.com © 2015 HID Global Corporation/ASSA ABLOY AB. All rights reserved. HID, HID Global, the HID Blue Brick logo, the Chain Design, and iCLASS SE are trademarks or registered trademarks of HID Global or its licensor(s)/supplier(s) in the US and other countries and may not be used without permission.
CS Mar 2015.indd 91 HID_CS_April.indd
2015-03-25 8:59 8:36 AM AM 2015-03-20
10 RISK Perspective By Tim McCreight
A seat at the table
R
Security professionals should embrace every opportunity to put themselves in front of the C-Suite
ecent changes to the economic or underrated the impacts of a security event. climate in North America have There are a number of tools that can help us spawned a number of studies, surveys do this, ranging from simple spreadsheets to and assessments on what are the pressing complex GRC (governance, risk, compliance) issues facing executives. applications that can be used across the One survey from The Enterprise Risk organization. The decision to use one over Management Initiative and the North Carolina the other will always be based on the costs of University Poole College an application, the benefits of Management indicates that may be realized by that executives are poised the application, and if the “Don’t go into a session to invest more into risk organization is willing to management initiatives than invest in a tool versus using armed with a 60-page previous years. existing resources. We’d all PowerPoint slide deck. There are a number love to have a new GRC of major financial and application, but sometimes Focus on three or four operational risks the report a spreadsheet conveys the highlighted, but I think same message, without the main risks.” it’s important for security expense. professionals to realize we My point is that risk have an opportunity to help management needs our input our executives and enhance and expertise to ensure we’re their perceptions of how security enables developing appropriate strategies to combat organizations to succeed. the threats facing our organizations. This year is shaping up as a time to really focus on risk, We can take this opportunity to show and use all our avenues to help educate and our executives how we can develop a risk inform senior executives. management program for the organization, or work within an existing enterprise risk What if you’re lucky enough to be asked management framework and identify areas to present your risks to the C-Suite? That’s where we can reduce our exposure to threats terrific news! Security professionals should and vulnerabilities. not fear meeting senior executives — we If you’ve followed my column this past should actively seek out these sessions. But year or so, we’ve gone over risk items like don’t go into a session armed with a 60-page changes to regulatory requirements and PowerPoint slide deck. Focus on three or four industry standards. We can review existing main risks, identify how you found them, information security controls and policies to show what the impact to the organization see if we can help support a mobile device could be, and then lay out a plan to reduce or strategy, or what risks we’d face if we looked mitigate the risks. at a “Bring Your Own Anything” Most executives I know don’t have time program. Supply chains should for very technical or detailed reports that support risk findings. Have those ready for have been assessed to ensure we’re partnering with the right their own support teams, but don’t present companies that can meet them when you’re speaking to executives. our demands as the market Link your findings to efficiency — if you could changes or if disasters occur. reduce these risks, how much more efficient If we’ve done our job could the organization become? Focus on throughout this past year, enabling the business by reducing risk, and you and developed our internal may get invited to the next meeting. risk registry, we can collaborate with other departments to ensure we Tim McCreight is director, enterprise information security haven’t overstated our security posture, at Suncor (www.suncor.com).
March/April 2015 • www.canadiansecuritymag.com
CS Mar 2015.indd 10
2015-03-25 8:36 AM
By Elliott Goldstein
cctv & the law 11
Judgement call at casino
A There appears to be limits on surveillance in gaming establishments
recent British Columbia casino Wiwchar had a reasonable expectation of surveillance case has caught the privacy while using his Blackberry in the attention of law enforcement officers casino. Wiwchar demonstrated a subjective and security professionals. expectation of privacy because he used his In R. v. Ley and Wiwchar1, the Blackberry in a manner that would keep it from the view of other persons, and he used Vancouver Police followed Wiwchar, the an encryption program to send and receive suspected hit man in a recent murder, into messages. Wiwchar’s a casino on March 25, expectation was also 2012. With the help of objectively reasonable casino staff in the video “Wiwchar used his because: monitoring area, the police “[R}easonable persons were able to read the text Blackberry in a even with the knowledge messages on the screen of manner that would of extensive surveillance the Wiwchar’s Blackberry in a casino would not cellphone. The police used keep it from the view of expect their private this technique to gather telecommunications to be “intel” (i.e., intelligence other persons.” secretly recorded while information) by seeing they were present.” what Wiwchar was typing The Court also and messages he received found that the use of the in response. This occurred casino’s surveillance cameras to photograph over a five-hour period, with the police the messages on the screen of Wiwchar’s directing the camera operator to follow Blackberry constituted an interception Wiwchar. of a private communication contrary to The police admitted that without the part VI of the Criminal Code. Wiwchar’s use of the zoom feature on the casino text messages were held to be “private surveillance cameras they could not have communications.” seen the readable text messages. The Court therefore concluded that On March 29, 2012, the police obtained Wiwchar’s rights under s. 8 of the Charter a General Warrant under s. 487.01 of the were violated by the use by the police Criminal Code to allow them to use the of surveillance cameras in the casino video cameras at the casino to covertly to photograph messages on Wiwchar’s read the messages being sent and received Blackberry. by Wiwchar. The police did not have The result was that references to the text a judicial authorization to read messages of Wiwchar were removed from the images of the text messages the affidavit sworn in support of the issuance displayed on Wiwchar’s Blackberry of the warrant used as authority to search an on March 25, 2012. apartment in Surrey, B.C. Defence counsel The police also obtained a will now be arguing the sustainability of the production order on March 29, affidavit itself in court. 2012, that required the casino As a result of this case, it would appear to provide the recordings that casino surveillance cameras cannot be from casino surveillance, used to read text messages of casino patrons, but the recordings were without a warrant, issued in advance. seized by the police before the production order was obtained. Elliott Goldstein, B.A., J.D., is a Thornhill, Ont.-based The British Columbia lawyer (elgold@rogers.com). Supreme Court held, on voir dire (an 1. 2014 BCSC 2108 (CANLII). All quotes are taken from this case. evidence admissibility hearing) that @SecurityEd • March/April 2015
CS Mar 2015.indd 11
2015-03-25 8:36 AM
12 EVENT MANAGEMENT
Pan Am Countdown Amid an inflated budget and controversy over a major contract, stakeholders in Pan Am/Parapan are doing everything they can to ensure a safe event By Linda Johnson
T
soldier in Quebec. That’s all set by the RCMP on a national basis.” About 10,000 athletes and officials are expected to attend the Pan and Parapan Am Games, which run from July 10 to August 15. Events will take place in 34 competition venues in 16 municipalities, including Toronto, across southern Ontario. Overall responsibility for security at the Games lies with the Integrated Security Unit (ISU). Led by the OPP, the unit consists of the municipal, provincial and federal law enforcement agencies assigned to plan, co-ordinate and provide security services for the Games, Leon says. The unit includes the RCMP and representatives of the eight regional police services most affected by the Games: Toronto, Peel, Halton, York,
Hamilton, Niagara, Durham and South Simcoe. Police services in host cities are responsible for security in their jurisdictions, he adds. “If a criminal activity or threat to a person takes place within a venue, the local police service of jurisdiction will be responsible for responding to, and investigating, that incident.” Federal government agencies are providing services that include emergency management hazard exercises, immigration services, national threat assessments and support for security screening, Leon says. Security plans are based on lessons learned from related security events and experiences, including local knowledge of participating police
The Canadian Press/Chris Young
he Pan Am Games are one of the first major public events in Canada since terrorist assaults in Paris and Sydney and, of course, the killing of two Canadian soldiers in October. Security plans, long in the works, have had to adjust to the heightened threat level. “We’re very aware of what has been happening around the world, and we’re being very cautious with respect to our safety and the safety of the public that we’re entrusted to protect,” says Sergeant Peter Leon, provincial media relations co-ordinator, corporate communications and executive services, with the Ontario Provincial Police in Orillia, Ont., in an email interview. Currently, the threat level for the Games is set at medium, Leon says. “The level was adjusted in October, when we had the situation in Ottawa, as well as the incident involving the
March/April 2015 • www.canadiansecuritymag.com
CS Mar 2015.indd 12
2015-03-25 8:36 AM
The Canadian Press/Chris Young
The CIBC Pan Am / Parapan Am Aquatics Centre and Field House in Markham, Ont.
services, he says. “Ontario has analyzed security and operational costs at the Glasgow Commonwealth Games, the London and Vancouver Olympics and the most recent Pan Am Games in Guadalajara, Mexico.” The RCMP provide, Leon adds, “an excellent level of expertise when it comes to venues of this magnitude. They were involved in the planning of the Games in Vancouver, and also in the planning for the G8/G20 summits held on Canadian soil.” The ISU awarded the main private security contract to Contemporary Security Canada (CSC), a Vancouver-based company, in March 2014. Working under police oversight, CSC will be responsible for providing pedestrian screening services at venue access points. This could include, Leon says, operating magnetometers and wands, conducting visual and hand searching of baggage to screen for prohibited items and confirming access credentials of pedestrians and vehicles. Duties may also include monitoring secondary access control areas, such as fire doors, and providing foot patrol of the security perimeter. Leon says the Integrated Security Unit (ISU) will “retain overall responsibility for security measures at the locations where security personnel are deployed and will maintain oversight of the security standards they apply.” At a meeting of the Toronto Police Services Board in February, Toronto Police Chief Bill Blair outlined the specific roles and responsibilities of Toronto police officers at the Games, differentiating these roles from those of the OPP, other police services and private security. According to a report in the Globe and Mail, Chief Blair said security plans for the event would involve a “combined environment” of police services and private security. Derek Gagné, CSC project director, says screening levels will be based on the particular venue. In November, the company began hiring an estimated 5,000 guards, but Gagné wouldn’t say how many have been hired so far. They will also be staffing a number of other positions, he says. “The first is a venue co-ordinator. We then have venue supervisors, screeners, guards and X-ray operators.” Gagné says CSC will be conducting two kinds of training. Ontario guard licence training will be given to those who do not already have a valid Ontario guard licence. “That consists of all of the Ontario Ministry-approved curriculum, as well as first-aid training.” The awarding of the major private contract to CSC was
INSIGHT PRESTIGE CONSOLES IMPROVE YOUR VIEW Winsted provides ergonomic console solutions for your demanding control room operations. We offer stock, customised and bespoke console options with exible monitor mounting solutions to optimise sight lines and improve viewing angles. Our experts create inspiring, feature-rich consoles that work with your operators to enhance comfort, functionality and productivity.
Download your free copy of WELS4 at: winsted.com/wels
@SecurityEd • March/April 2015 Winsted_CS_March.indd 1
CS Mar 2015.indd 13
2015-03-18 12:07 PM
2015-03-25 8:36 AM
14 EVENT MANAGEMENT controversial. CSC is a subsidiary of a company based in the security guards they will manage. This may include existing United States. In addition, the contract, worth $81 million, venue-paid security staff ... and any additional private security was $14 million higher than the runner-up competitor, TO2015 needs to contract.” Toronto-based Reilly Security Group. Gagné says the selection Dove says the committee’s top priority is the safety of was likely the result of their experience: CSC had provided athletes, coaches, officials, visitors and the general public. security at such events as the 2010 G8/G20 Summits and “This is a sports and culture event, not a security event, and Vancouver 2010 Olympic Winter Games. our goal is to provide the safest possible “I can only assume it was based on our Games without interfering with the “This is a sports and track record and past experience,” he says. enjoyment of fans or Ontario residents,” he The overall security budget has also says. culture event, not a come under fire. From an initial estimate Malcolm Smeaton, management adviser of $121.9 million, in 2013, it had grown to in employee relations, security, business security event, and our $247.4 million by November. A report by continuity, contingency planning and crisis goal is to provide the the province’s auditor general in November management at Toronto-based Whitehorse concluded that, while the selection of CSC Group, says security teams will also aim safest possible Games.” was fair and followed government rules, the to reduce safety concerns among athletes. original budget had been underestimated Fully briefed on the security around them, — Kevin Dove, TO2015 and should have been more accurate. athletes can focus on doing their best in their The auditor also found some security events. The biggest challenge for security procurements were behind schedule and services is the number of people attending, that the Games’ organizing committee, TO2015, had “not he says. With so many people to watch, the task of monitoring consistently consulted with the Ministry [of Community cameras throughout an athletic complex requires more human Safety and Correctional Services] and the ISU on security and technological resources. matters.” Another potential pitfall, says Ashley Meehan, viceTO2015 is responsible for asset protection — including president of Vancouver-based Genesis Security Group, is sports equipment, medals and broadcast equipment — in training. Guards must be well trained for their specific jobs venues, securing playing fields and for some access control and know how to conduct thorough searches efficiently. to critical areas within facilities. The committee will soon Crowd management is another key area where things could select its private security contractor, Kevin Dove, TO2015 go wrong. In advance, too, he adds, security services have to senior manager, media relations and issues, says in an email ensure emergency response plans are well thought out and interview. communicated so, in case of an incident, staff know what to “We have evaluated the submissions for our recent RFP do to manage people and direct them to the right places. “So (on Asset Protection — Private Security Services) and are the staff know what their job is wherever they are.” Security preparations are currently on target, and will currently in negotiations. Once contracts are signed in the next few weeks, we will post the names of the winning bidders continue up to and during the Games, Leon says, noting that at TORONTO2015.org.” (There was no announcement at “security plans are scalable should there be a change to the press time.) threat level. The security contractor selected by TO2015, Dove says, “We will do whatever we have to do to make sure all will provide two main services. It will manage “private those attending have the safest Games possible,” he says, “a security across TO2015’s venues before, during and after Games that are just filled with positive memories.” Games time to provide asset protection and manage hiring, training and shift-scheduling for the approximately 500 Linda Johnson is a freelance writer based in Toronto. Mattamy National Cycling Centre, Milton, Ont., built for the PanAm Games 2015
Stacey Newman / Shutterstock.com
March/April 2015 • www.canadiansecuritymag.com
CS Mar 2015.indd 14
2015-03-25 8:36 AM
RETAIL SECURITY 15
Road to Recovery A civil process can act as another deterrent against retail theft, but not everyone agrees with the practice By Mary Del Ciancio
C
not adequate enough to deter the individual from committing anadian retailers lose $4.6 billion a year to the crime. “I thought,” recalls Lawrie, “if the person goes into shrinkage — made up of external and internal theft, a store to get a product and it’s so important to them not to vendor fraud and administrative errors. pay for it that they’re willing to risk a criminal record, that the Civil recovery is one way for retailers to attempt way to actually really deter these people is to go after them in a to recoup some of these losses, and to offset some financial way.” of the administrative costs associated with He approached retail giant Hudson’s Bay dealing with shoplifters. Many retailers adopt “The focus is to send a Company (HBC) about doing a pilot project it as an attempt to deter crime in their stores. with this type of program back in 1992. Those arrested for shoplifting or internal message of deterrence They rolled it out in five stores and saw an thefts in stores with a civil recovery program immediate impact. are sent a demand letter with a settlement and that this thing is “What was amazing right away was the amount — typically around $600, but reduction in the number of juvenile offences,” that may vary from retailer to retailer. The going to go beyond just says Lawrie. “But then as it went on, we saw accused can pay the amount or risk being a slap on the wrist.” that the number of repeat offenders in adults taken to civil court. actually got reduced with this.” Civil recovery is a separate process — Brian Lawrie, Aclaim Civil Today, Lawrie and Aclaim help their 40from criminal proceedings, and paying a Loss Recovery Systems plus retail clients — including HBC — with civil recovery settlement has no bearing on civil recovery programs. But he insists the whether criminal charges are pursued. main focus is deterrence. This is how the process works at Aclaim: The retailer makes The history the arrest, puts the details in a report and sends copies of the Brian Lawrie, president of Aclaim Civil Loss Recovery Systems, report to Aclaim where each case is examined. spent 16 years as a police officer before founding his company “We’re looking for the small percentage of people who 22 years ago — the first company, he says, to help retailers shouldn’t be there. There’s a compassionate component attached adopt civil recovery programs in Canada after seeing similar to this particular civil recovery program,” explains Lawrie, programs deployed successfully in the United States. He also who says not all programs operate this way. “What they’re saw how overwhelmed the criminal courts were with more really looking for is for anything which might trigger the serious offences. Sometimes shoplifting cases, considered minor compassionate component: somebody who may be under stress; offences, were dismissed, diverted or the punishments were @SecurityEd • March/April 2015
CS Mar 2015.indd 15
2015-03-25 8:36 AM
16 RETAIL SECURITY somebody who may be on medication...because these things may have to be dealt with in a different manner than civil recovery.” Those cases that don’t have the “compassionate component” are pursued, and Aclaim sends those individuals letters that indicate the payment amount. It’s up to the individual to decide whether they want to pay the settlement amount or risk the retailer bringing them to civil court.
“What happens is our client will come forward and inevitably they receive one of these civil recovery letters and ask us what to do. So while we don’t represent people in civil court or in small claims court, our generalized advice is to simply ignore the civil demand letters, even though those kinds of commands will continue to come down, because there’s really no legal basis for the claim.” He says the feedback he has received from the clients he has given that advice The payment “I know this for a fact: to is that, while they may receive multiple Lawrie says the amount stolen has no bearing demand letters, he’s never heard of a client on the civil demand payment. It doesn’t there is not one retailer ultimately taken to court. matter whether it’s a $1 chocolate bar or a who makes money on “That’s not to say it never happens. But $1,000 camera, or whether it was recovered it’s never happened to one of my clients who undamaged, the same process happens — this.” has reported it back to me. The case law police are called, reports are prepared, the — Stephen O’Keefe, Retail seems to indicate that on some rare occasions, items are restocked. Council of Canada there have been test cases in that regard, but “There has to be zero tolerance,” he says. even that seems to be very, very few and far “[If] a person is going to risk all of that to between,” Prutschi says. steal a DVD or a tie or a jacket, if it’s that He doesn’t think it’s right for retailers to important that they take the risk, then it has to try to recoup security costs from shoplifters. be dealt with on that level of seriousness.” “These are the types of things that are simply part of the Though Lawrie says they will take into account whether the costs of doing business. If I choose to put an alarm on my suspect is a habitual offender, it’s an internal theft or whether home, and somebody then breaks into my home, I don’t think there are other aggravating circumstances. But the payment I can sue the robber for the cost of my alarm maintenance and amount has to be sufficient enough to be an effective deterrent. surveillance,” he says. It also has to be something that is payable by the average citizen “If the retailers want to recover it, they’re going to have to who would normally go out shopping. sue in small claims, and what is the basis of their claim? There But, he maintains, “the focus is to send a message of isn’t any loss there. All they’ve done is made a business decision deterrence and that this thing is going to go beyond just a slap on that they require security,” he says, adding that loss prevention the wrist or a caution from a police officer. It has to be something is not the only reason stores have security. “They do that for the beyond that to act as a more effective deterrent.” safety of their customers and their staff as well.” Though HBC declined to comment on its civil recovery Prutschi worries that the legalese used in the letters may program, Lawrie says the retailer has significantly reduced the confuse the recipients, causing them to think they’re required number of arrests it makes since adopting civil recovery. to pay the amount. But Lawrie disagrees. “We don’t take away Stephen O’Keefe, one of Retail Council of Canada’s retail any rights from the individual because the individual still has consultants, says that shrinkage as a percentage of sales is lower the right to court if they want to challenge this,” he says. since civil recovery was introduced in Canada. However, he’s not Lawrie encourages those who oppose the practice to sure the reduction can be attributed to civil recovery because it’s remember that it’s the citizen who involved themselves in this difficult to know how many people were deterred from stealing. because of their actions. What he does know, though, is that retailers don’t make a profit on these programs. The bottom line “I know this for a fact: there is not one retailer who makes Retailers are “not in the business of suing people,” says Lawrie. money on this. They’re not making money. They’re just offsetting “They’re in the business of selling product. And because they’re some of their existing costs,” he says. “The reality of the situation in this situation where these thefts take place, they want some is nobody wants to make a profit on this. What they want is to way, any way, that’s going to have an effective way of deterring absorb some of their costs.” these people and reducing the number of losses.” Though not all retailers use this practice, O’Keefe calls it a Otherwise, it’s the honest consumer who will have to pay viable and necessary solution. But not everyone agrees. by absorbing it in the cost of the products they purchase. Civil recovery is one way for retailers to tell consumers “this The opposition is what we do to protect your best interests,” says O’Keefe. “It Edward Prutschi, a lawyer with Adler Bytensky Prutschi at least tells them we’re doing something about this $4.6-billion Shikhman in Toronto, has been vocal about his feelings towards problem.” civil recovery, covering the topic in a recent blog on his firm’s website. He’s a criminal lawyer who represents those charged with “shoplifting-style offences.” Mary Del Ciancio is a freelance writer based in Stouffville, Ont. March/April 2015 • www.canadiansecuritymag.com
CS Mar 2015.indd 16
2015-03-25 8:36 AM
expert advice 17
investigating big data Craig D’Souza is the senior director of corporate investigations, AFIMAC (www. afimaccan.com).
T
oday, we understand big data as a combination of huge volumes of structured data, combined with raw unstructured data, comprising multimedia content such as emails, social media posts, webpages and mobile data. Big data is mostly spoken of in terms of the technology and processes used to aggregate large volumes of data, in order to get valuable answers to critical questions. The increasing adoption for investigations by companies and law enforcement does not come as a surprise.
As criminal attacks have become more sophisticated, a corresponding need for faster and more accurate investigative analysis has emerged. Gartner, predicts that 25 per cent of large companies will have adopted big data analytics to detect at least one fraud or security related case (current adoption stands at eight per cent), and enjoy a positive ROI within six months of implementation. Government agencies have already stepped up their use of big data analytics. The U.S. Postal Service’s Risk Assessment Data Repository is providing investigators and auditors with an overview of potential mail theft and health-care fraud. The system collates data from various sources and presents visualization through a nationwide threat map. It makes the job of pointing out potential areas where frauds may occur less
difficult and allows investigators to take preventive measures. A more recent case is the 2013 Boston marathon bombing. The FBI analyzed 10 terabytes of data from a mountain of information to uncover leads about the perpetrators of the crime. Text messages, photos, cell phone tower call logs, social media data and video surveillance footage were aggregated and analyzed. They used an analytics tool that swept through social media to search for all posts mentioning or referencing “bombs” originating in Boston and neighbouring areas. Big data made the job of tracking down the culprits less time-intensive and allowed FBI to put together an accurate sequence of events. The rate of big data adoption for investigations, by companies of all sizes and from various industries, will inevitably increase in the future.
Introducing Integrated Guarding Solutions Another industry first from Securitas! Integrated Guarding Solutions is a customizable new security solution from Securitas that allows you to combine any of our core service offerings: On-Site Guarding, Remote Guarding, and/or Mobile Guarding, to meet your unique security needs and budget. Our Integrated Guarding Solutions give you: • Cost Efficiencies • Flexible Security Coverage • Service Unification Call us today for your no obligation security assessment: 1-800-268-0545 Securitas Canada is a knowledge leader in security. From a broad range of services of specialized guarding, technology solutions, and consulting and investigations, we customize offerings that are suited to the client’s needs, big or small. 1-800-268-0545
www.securitas.ca
info@securitas.ca
@SecurityEd • March/April 2015 Securitas_CS_March.indd 1
CS Mar 2015.indd 17
2015-03-10 9:35 AM
2015-03-25 8:36 AM
18
QA &
with Peter Panaritis CEO, G4S Canada
A
with cameras over the cash. They’re fter a search that took the asking people in the security business, better part of a year, G4S can you help me with this? I saw it as Canada announced in early more of a managed service play coming 2015 that it had found a new CEO. in here. Former chief Jean Taillon departed in 2014 for a senior position at G4S’s CS: What are the advantages of coming head office in London, U.K. While from a company like Brink’s? Taillon can trace his background to PP: I think the the telecom world, familiarity with his replacement, Peter “I think it’s all about the the customers is a Panaritis has already big thing. It’s not carved out a career people. If you take care a leap [where] I’m in security through going into a whole one of G4S’s former of the people, they take different sector. It’s competitors, Brink’s, nice to be out there a company that is care of the customer.” and know what the practically synonymous mentalities are at with cash in transit and the banks. It’s not armoured truck service. like I’m unfamiliar with the banks. The (G4S Canada sold its own cash business retailers are the same, the banks are to competitor GardaWorld in 2014.) the same. There’s more competitors in A self-described “grassroots guy,” the manpower services — way more Panaritis is getting up to speed on G4S’s [than cash in transit], so that has core business of manpower services, its challenges. Meeting the team got as well as the company’s aspirations me excited to come. There’s a good to grow its relatively new consulting leadership team here with Tim Saunders business. Panaritis sat down with Canadian Security magazine mere days into his tenure at G4S to discuss his plans for the company.
Canadian Security: Where do you see the growth opportunities at G4S? Peter Panaritis I think there is a lot of opportunity at G4S, not only with the manned services, but managed services. We’re dabbling in cameras, we’re dabbling in monitoring. I look at it as, if you’ve got a guy sitting in a building, they can respond to everything in that building. They can be the monitoring centre. You could be the alarm monitoring company for a commercial business. Sobey’s came in and said, I need someone to help me
G4S employs almost 9,800 guards across Canada
(senior vice-president, sales and marketing) and Bill Henderson (chief operating officer) and Peter Loughlin (chief financial officer). Drew Levine (president, G4S Secure Solutions, North America), who has been doing this for, he says, 26 years, is very passionate about the business. CS: Where do you see G4S Canada going under your leadership? PP: It’s about using technology, doing executive security, professional consulting — going into a retailer, it might not even be a big retailer, and saying, “Let’s go in and set up what you need to do.” We might not be the people to execute it, but we can go in and say, “You need this kind of alarm, I would do this with cameras, I would do this with keys…” It’s those types of things. That’s a business that’s really taken off. CS: G4S has 21 Canadian offices and a presence in most major centres, but is there is room for expansion? PP: Should we be in 26 places? If you’re national, you’ve got to be national. You can’t not be in Halifax. [Editor’s Note: G4S does not currently operate an office there.] I don’t think [customers] expect us to be in North Bay, Ont., or Val-d’Or, Que. They understand that we might have to subcontract that out. But with major centres, there’s probably 10 in Canada. I think there are some places you have to be from a national optics perspective. CS: What do you think people should know about you? PP: Well, I think it’s all about the people. If you take care of the people, they take care of the customer and good things happen. Drew talked about, we’ve got to tell the guard, they make the difference. They’re in front of the customer every day. It’s amazing to me that employees might think I’m in front of customers . . . I’m probably the person least in front of the customers, yet they’re in front of customers every hour they’re at work. They’re not in a truck driving around, they’re physically there. They make the difference.
March/April 2015 • www.canadiansecuritymag.com
CS Mar 2015.indd 18
2015-03-25 8:36 AM
locks & door hardware product focus 19 Two-way wireless recessed door contact
Fire-rated wood door
ELK Products The ELK-6023 Two-Way Wireless Recessed Door Sensor mounts into a ¾” drilled hole in a wooden door jamb and becomes nearly invisible once the door is closed. It features ELK’s two-way technology with positive signal acknowledgement, extended range, and long battery life. The ELK-6023 is designed for use with the ELK-M1XRFTW Two-Way Wireless Transceiver for the M1 Security and Automation Control. The M1 allows up to 144 wireless zones in residential and light commercial applications. www.elkproducts.com
Touchscreen intercom system Aiphone The JP Series 7” Touchscreen Video Intercom is designed for identifying visitors at locked entrances found at will call, alley, or shipping and receiving doors. The JP Series includes picture memory to automatically record visitor images to either internal memory or onto a removable SD/SDHC card. All inside stations feature hands-free communication along with a built-in handset for use in high-volume environments or during private conversations. www.aiphone.com
SOLUTION
BUILDING SECURITY
Adams Rite The TRUE Wood RITE Door is a fire-rated integrated wood door system with inset hardware. The company is also launching D3940 Series dual levers. Dual levers on either side of The TRUE Wood RITE Door activate the top latching mechanism allowing each leaf to operate independently eliminating the need for floor strikes, centre latches, flush bolts, astragals or coordinators. All pre-installed lever x lever hardware features the free-wheeling lever mechanism, so when the outside lever is locked, it will rotate freely up and down while remaining securely locked and is also available electrified for access control. www.adamsrite.com
Strikes for electrified locking Camden Door Controls The CX-00 Series Value Line strikes are designed for light duty applications, where an economical fail secure, 8V - 16V AC/DC strike is required. Applications include retrofit installations in small multi-unit apartment buildings utilizing intercom systems. They can be used on wood, metal or aluminum frame doors and are fully reversible for right or left hand doors. www.camdencontrols.com
Lawyer,
Mediator
Author of Visual
&
Evidence
INCREASE SITUATIONAL AWARENESS
IP VIDEO INTERCOM Secure your premises and provide instant voice, video and access with our new line of IP Video Intercoms. Vingtor-Stentofon offers a variety of IP audio systems and solutions to fit your large or small facility requirements. See us at ISC West April 15-17 Sands Expo - Las Vegas Booth 14115 CONTACT US TODAY TO LEARN MORE! 1-800-836-1730 | info@vingtor-stentofon.us | vingtor-stentofon.us
Elliott Goldstein, Cell: 416.315.0066
B.A., J.D.
elgold@rogers.com
Mediation of Disputes - Commercial, Shareholder, Employment. Litigation to Collect Debts or Defend Customer Lawsuits. Alarm Installation & Monitoring Contracts, Employment Agreements. Minute Book Reviews and Updates, Incorporations. Wills, Powers of Attorney for Property and Personal Care. Video Surveillance Law Seminars, Forensic Video Analysis Law.
www.videoevidence.ca 45 Redondo Drive, Thornhill (Vaughan), ON, Canada L4J 7S7
Fax: 905.597.6226 @SecurityEd • March/April 2015
Zenitel_CS_March.indd 1
CS Mar 2015.indd 19
2015-03-10 Goldstein_CS_Sept.indd 10:07 AM 1
2014-09-04 1:44 PM
2015-03-25 8:36 AM
SC_2015calendar-fullpage.pdf
4
1/16/15
3:11 PM
CANASA Presents
2015 C
M
Security Canada East
Security Canada West
Sheraton Laval Laval, Quebec April 22, 2015
River Rock Casino Resort Richmond, British Columbia June 17, 2015
Y
CM
MY
CY
CMY
K
Mark your calendars
Security Canada Alberta River Cree Resort & Casino Edmonton, Alberta May 13, 2015
Security Canada Ottawa Ottawa Conference and Event Centre Ottawa, Ontario June 3, 2015
Security Canada Atlantic Holiday Inn Harbourview Halifax, Nova Scotia September 15, 2015
Security Canada Central Toronto Congress Centre Toronto, Ontario October 21 - 22, 2015
www.SecurityCanadaExpo.com Canasa_CS_March.indd CS Mar 2015.indd 20 1
2015-03-10 2015-03-25 1:44 8:36PM AM
By Derek Knights
Book review 21
Identifying Anonymous Hacker, Hoaxer, Whistleblower, Spy: The Many Faces of Anonymous By Gabriella Coleman Verso ISBN-10: 1781685835 ISBN-13: 978-1781685839
G
c
l
abriella Coleman is a cultural anthropologist at McGill University and holds the Wolfe Chair on Scientific and Technological Literacy. She met with, studied, and ultimately wrote a book about hackers. I urge all security professionals and fraud examiners, and indeed anyone interested in the new ethics of the Internet, to read her book. Soon. Coleman explains the origins and organization of Anonymous in the first few chapters, peppering her explanations with transcripts of IRC (Internet Relay Chat) sessions involving the “members” of Anonymous. Her reporting is fair, and she certainly understands her subjects. She even admits to some sympathies with them. And, I must admit, as I followed the build-up to their campaigns and attacks, I found myself sympathizing with them, too. Anonymous is not really a group; there’s not really any leadership. Various hackers and others would discuss (or argue) about things that bothered them, some of which would become a campaign. One of the first was denial-of-service attacks on Scientology, followed closely by similar campaigns in support of Bradleythen-Chelsea Manning, Wikileaks and Julian Assange, and the defence of Internet pirates — although none of these campaigns was as simple as it might seem. In Canada, when online bullying and sexual assaults drove a young woman to suicide, Anonymous warned it was monitoring the case, threatening to publish identities among other things if it felt the government wasn’t investigating the incident properly. Anonymous is not averse to using illegal techniques, even to the extent of extortion and exposing its enemies (who might not actually be bad persons) to potential physical or financial harm. Not all of Anonymous leans to the illegal and some are vociferously against it; this is more evidence that Anonymous is not an organized, concrete entity — though they might call it a “hive.” One of Dr. Coleman’s chapters focuses on Anonymous’s involvement in the so-called “Arab Spring” which resulted in wide-spread social change in several North African/Middle Eastern regions. She tells the story of one particular “AnonOps” personality, who was instrumental in attacking the Tunisian
government’s retaliation against its protesting citizenry. He turned out to be only 18 years old — an 18-year-old with the ability to bring down a government from his mom’s basement. Anonymous’ decisions are often emotional, but sometimes very well thought out. Anonymous generally believes the end justifies the means, if the end is something they believe in. Their discussions when others justify their means to an end are often brutally frank. So is their intolerance of their own “members,” sometimes. Anonymous is network- and hardware-savvy and knows security. It’s attacked and basically destroyed InfoSec companies (and at least one law firm). Understanding this is imperative for security professionals. Anonymous uses its own rules to identify a target, and will use legal and illegal means to get their message across. Reading this book is a good step to gain some insight into this digital Robin Hood phenomenon. Derek Knights, CPP, CISSP, CFE CIPP/C, PCI, is the senior manager, strategic initiatives, global security and investigations, at the TD Bank Group (www.tdbank.com).
New Publication
Security Professionals: A Guide for Emergency Situations Fred Hunter and Brian Ward
Written by two highly trained emergency management veterans of fire and police services, Security Professionals: A Guide for Emergency Situations fills in the gaps that cannot be met with basic security guard training.
Order # 986617-65201 $75 Softcover April 2015 approx. 100 pages 978-0-7798-6617-5 00228II-A48884 Shipping and handling are extra. Price(s) subject to change without notice and subject to applicable taxes.
This new publication provides practical guidance and detailed explanations on situations involving: • Dealing with and understanding the role and rank structure of police, fire services and emergency medical services • Operation of elevating devices during emergency situations • Operation of fire suppression devices and fire alarm notification equipment • Chemical spills and hazardous materials • Proper handling of crime scenes • Select aspects of disaster management, such as major fire, flood, earthquake, and terrorism
@SecurityEd • March/April 2015 Thomson_CS_March.indd 1
1:44 PM
CS Mar 2015.indd 21
2015-03-10 10:30 AM
2015-03-25 8:36 AM
22 world watch Dubai manufacturer utilizes surveillance for safety
IBS-Mapei, a manufacturer of adhesive and chemical products for the construction industry, has deployed Oncam Grandeye’s 360-degree surveillance platform to ensure compliance with health and safety regulations. With a workforce of individuals from more than 25 nationalities — many of whom do not speak the same language — IBSMapei sought a technology platform that could augment the efforts of its on-site personnel to limit the occurrence of safety incidents.
U.S. hospital upgrades turnstile solution
Thomas Jefferson University Hospital in Philadelphia recently ordered a new turnstile solution to secure its Gibbon Building lobbies. The solution includes Fastlane Plus AS optical turnstiles and Fastlane Intelligate. This latest order is one of several the hospital placed in 2014 which, in total, will secure five different buildings on the hospital campus. The health-care facility had already deployed a similar Fastlane solution prior to this upgrade. Nine lanes of Fastlane Plus AS will be installed by Siemens Building Technologies.
German retailer upgrades cameras SECOMP, a Germany-based distributor of VIVOTEK products was commissioned to revamp the security system of German Hypermarket EDEKA Voth. A comprehensive solution was designed that encompassed both indoor and outdoor surveillance throughout the entire complex. Twentyfour VIVOTEK’s cameras were installed, comprising a combination of FD8166, FD8335H, IP7361, and MD7560. The FD8166 was specifically selected for monitoring grocery aisle activity and 20, one between two aisles, were installed throughout the complex.
Minn. PD uses iPad Minis Joel Scharf, Chief of Police of the Big Lake (Minn.) Police Department, wanted to provide his 12 officers with a way to use an iPad in the field. “We began experimenting with a couple of iPads and tried a variety of options that were hindered by the lack of an Internet connection or the amount of data we were trying to push through the system,” says Scharf. “Through a demonstration at a trade show, we realized that we could use the iCrimeFighter mobile solution to tie together audio recordings, photos, video and dictation from the field.” Now officers can capture video, audio, photographs, dictation and notes to document the case while at the scene. Once the evidence is captured, the system then organizes the evidence by case and automatically uploads it to a secure Cloud server for later retrieval and processing through a secure portal.
Rhino birth broadcast via surveillance equipment Copenhagen Zoo broadcast the birth of a male rhino calf on Jan. 24 using Milestone VMS technology. The company has entered into a strategic collaboration with the zoo to use video technology to enhance visitors’ experiences. The broadcast attracted more than 35,000 views on YouTube. Rhino births in zoos are rare and the last delivery in Copenhagen Zoo was in 1982. Holders of annual passes can now watch live video from the rhino pen and get more information on this endangered species. “Milestone has opened our eyes to new uses of video and shown us marketing opportunities that we had not discovered ourselves. The video software is not only helping us with safety and protection of the animals and staff — there are so many additional possibilities as well,” says Steffen Straede, CEO at Copenhagen Zoo.
Ad Index Axis Communications CANASA Commissionaires Elliott Goldstein G4S Garrett Metal Detectors
5 www.axis.com 20 www.securitycanadaexpo.com 2 www.commissionaires.ca 19 www.videoevidence.ca 23 www.g4s.ca 24 www.garrett.com
HID Global Keyscan Securitas Thomson Reuters Winsted Zenitel
9 www.hidglobal.com 7 www.keyscan.ca 17 www.securitas.ca 21 www.triform.com 13 www.winsted.com 19 www.vingtor-stentofon.us
March/April 2015 • www.canadiansecuritymag.com
CS Mar 2015.indd 22
2015-03-25 8:36 AM
G4S_CS
Integrated Solution Consulting
Expert design consulting for enterprise security solutions 1-888-717-4447 • solutions@ca.g4s.com • www.g4s.ca
G4S_CS_April.indd CS Mar 2015.indd 23 1
2015-03-18 8:36 2015-03-25 3:07 AM PM
Team with GARRETTÂŽ to create your SAFE ZONE Enjoy peace of mind as you enjoy your favorite sporting events. Sports fans are passionate about their teams. Garrett Metal Detectors help keep them safe so they can simply relax and enjoy their big game. Our American-made products have been an integral part of the security plan at major sports events such as the Olympic Games, the Pan American Games, FIFA World Cup venues, professional football, and even the Little League BaseballÂŽ World Series.
Garrett supports the spirit of competition.
MADE IN THE USA
Garrett_CS_Jan.indd CS Mar 2015.indd 24 1
2015-01-21 2015-03-25 8:43 8:36AM AM