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Q&A with Canadian Tire security manager
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CONTENTS 3
Canadian The publication for professional security management
Columns
The art appreciator
10 cctv & the law Scanning for evidence
4 editor’s notebook Parsing privacy
By Neil Sutton Photo: Clive Chan
Y
Robert Porporino manages the delicate balance between security and access for Toronto’s Art Gallery of Ontario
12 the big Picture Security and the P3
Departments
Volume 36 Number 1
14 Remembering the Flood
6 trending
The City of Calgary’s Owen Key shares lessons learned during one of Canada’s biggest natural disasters
8 ASIS update Striving for skills in Manitoba
By Linda Johnson
22 Q&A Peter Bonzelius, manager of corporate security, Canadian Tire
18
24 product focus Biometrics
visit www.CanadianSecuritymag.com
26 world watch Network cameras monitor U.K. wildlife; Australian retailer upgrades analogue systems
Security leaders will be dropping by our studio in 2013, so be sure to check out the video section of our website for new content.
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Commercial - September 16 Health Care - December 10 www.focusonseries.ca @SecurityEd • January/February 2014
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Canadian
4 editor’s notebook By Neil Sutton
The publication for professional security management
Parsing privacy Image and data collection carries a heavy burden of responsibility
T
here was a time, not so long ago, when the word “privacy” basically meant being able to confidently conduct your personal life behind closed doors. Today, of course, the situation is very different. Realistically, “privacy,” and all that it entails has undergone a great deal of change over the last few decades — mostly due to the advent and proliferation of the public Internet, the ability of organizations, both public and private, to not only collect but mine personal and financial data and, of course, the growing spectre of terrorism on domestic shores. In the last year, the idea that people may not have as much privacy as they originally thought has “In some ways the really gone mainstream. From NSA whistleblowers to massive retail security data compromises to lost general populous laptops, there is a very real chance that the data we has been a willing once viewed as belonging to us has now been seen by people we would rather had not. collaborator.” In some ways, the general populous has been a willing collaborator in this process. More and more data is being sacrificed on a daily basis as people turn over information about their likes, dislikes, shopping preferences, familial connections and business backgrounds. It is astoundingly easy for people to broadcast not only their whereabouts, thanks to GPS data, but a moment to moment diary on what they plan to watch on TV and how much cream they like in their coffee. I have been fortunate enough to hear Dr. Joseph Ferenbok, an assistant professor at the University of Toronto, speak on this topic several times, including at a recent “Focus On Campus Security” event hosted by this magazine. Ferenbok points out the inherent contradictions in companies that monitor their premises using surveillance cameras but have no effective working policy to govern how that data is managed from a privacy perspective. When he challenged these companies to provide him copies of images that were taken of himself using CCTV, he says that many were at first stupefied that someone had made such a request and then were unsure of how to handle it. The problem here, as is often the case, is that technology grows in sophistication more quickly than most people are able to create sustainable and sensible policy to govern its use. Ann Cavoukian, the Information and Privacy Commissioner of Ontario, has actively pursued a policy of what her department calls Privacy By Design — the idea of embedding privacy into tools and practices, or as the Commissioner’s website calls it, “privacy up front.” It’s a useful way of approaching privacy and would help to forestall the myriad privacy problems that seem to crop up after the fact. Of course, no methodology is ever going to be foolproof. Data breaches are probably going to happen despite best intentions — either through the malicious actions of others or carelessess on the part of the keepers of the data. But it behooves security and privacy directors to make privacy policy a primary concern for legal and ethical reasons, as well as maintaining the good reputation of the companies that employ them. If Dr. Ferenbok came knocking on your door, would you know what to do?
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Editorial and Sales Office 222 Edward Street, Aurora, Ontario L4G 1W6 (905) 727-0077 • Fax (905) 727-0017 Web Site: www.canadiansecuritymag.com Canadian Security is the key publication for professional security management in Canada, providing balanced editorial on issues relevant to end users across all industry sectors. Editorial content may, at times, be viewed as controversial but at all times serves to inform and educate readers on topics relevant to their individual and collective growth and interests. Canadian Security is published six times per year by Annex Publishing & Printing Inc. Subscriber Services: Nicole Cuerrier Ncuerrier@annexweb.com P.O. Box 530, Simcoe ON N3Y 4N5 Tel: 866-790-6070 ext (208) Fax: 877-624-1940 I.S.S.N. 0709-3403 Printed in Canada Canada Post: Customer #6597297, Agreement #40065710. RETURN UNDELIVERABLE CANADIAN ADDRESS TO CIRCULATION DEPARTMENT P.O. Box 530, Simcoe ON N3Y 4N5 Subscription Rates: Canada: 1 year $40.00 + HST; U.S.A. (payable in US dollars): 1 year $60.00; International (payable in US dollars): 1 year $75.00 The contents of Canadian Security are copyright by ©2014 Annex Publishing & Printing Inc. and may not be reproduced in whole or part without written consent. For information on reprints of any article that appear in this publication, contact The Reprint Outsource at 1-877-394-7350. Annex Publishing & Printing Inc. disclaims any warranty as to the accuracy, completeness or currency of the contents of this publication and disclaims all liability in respect of the results of any action taken or not taken in reliance upon information in this publication.
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Editorial Advisory Board Jason Caissie Profile Group
Tracy Ann Kosa Microsoft
Carol Osler TD Bank
Ken Close Trillium Health Partners
Bill McQuade Final Image
Theresa Rowsell Target
Ashley Cooper Paladin Security
Clark Northcott Pelco by Schneider Electric
Tim Saunders G4S
David Hyde Hyde & Assoc.
Malcolm Smeaton Whitehorse Group
@SecurityEd January/February 2014 • www.canadiansecuritymag.com
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6 trending Calendar Border Security Expo
March 18-19, 2014 Phoenix, Ariz. www.bordersecurityexpo.com
Canadian Security Focus On Series: Financial
March 27, 2014 Richmond Hill, Ont. www.focusonseries.ca
ISC West
April 1-4, 2014 Las Vegas, NV www.iscwest.com
Canadian Technical Security Conference April 8-10, 2014 North Gower, Ont. www.ctsc-canada.com
Security Canada East
April 23, 2014 Laval, Que. www.securitycanadaexpo.com
Counter Terror Expo
April 29-30, 2014 London, U.K. www.counterterrorexpo.com
Security Canada Alberta
May 8, 2014 Calgary, Alta. www.securitycanadaexpo.com
Port Secure
May 13-15, 2014 Ottawa, Ont. www.portsecure.ca
IAHSS AGM
May 18-21, 2014 San Diego, Calif. www.iahss.org
National Women in Security Lecture Series
May 21, 2014 Ottawa, Ont. www.cspf-forum.ca
Security Canada Ottawa
June 4, 2014 Ottawa, Ont. www.securitycanadaexpo.com
CCSP suspends operations
A
Keyes says it has been difficult to ccording to its interim president, generate volunteer support for the the Canadian Council of Security CCSP. Positions within the organization Professionals is on indefinite hiatus are all unpaid and many of the key pending an improvement in membership people who have been involved with numbers, greater support from volunteers its management over the decades have and the resolution of its financial issues. drifted away as they approach retirement Fergus Keyes, who has served as age. He commended Bob Marentette, who interim president for the past two years, occupied the executive director says that membership in the position before Blaustein, for his CCSP (formerly known as the commitment to the CCSP and Canadian Society for Industrial his continued support for it in Security until its name changed the face of adversity. in 2012) has dwindled to the The CCSP, operating under point “where the fees simply its original name of CSIS, has don’t cover the costs of keeping it been in existence since the operating.” 1950s. Keyes, who has been a The decision to shut down Fergus Keyes member since 1975, says the the organization, at least organization has struggled to maintain temporarily, was made in December 2013. its relevance in recent years. He says it Keyes estimates that at that point paid originally fulfilled three key functions: membership was on the order of 25. to connect security professionals, to The last official CCSP meeting was disseminate information, and provide held in October 2012 in Ottawa. At educational opportunities for its members. that time, executive director Andrea “All of these things, I think, over the Blaustein laid out a five-year plan for last decade, with the Internet and social the organization which included a media, are served in another milieu.” revamping of its education component, a Despite its challenges, Keyes re-evaluation of its certification program maintains that the CCSP is not beyond and the possibility of developing working resurrection. “I still continue to hope partnerships with educational institutions that I can find some financing for the and the private sector. At press time, operation,” he says. Blaustein did not respond to requests to be interviewed for this article. — Neil Sutton
G4S hires new consultant
R
Hastings is credentialed as obert Hastings has joined a Certified Protection Specialist G4S as consultant, risk and (CPS) through Executive compliance. Security International. He is Hastings has more than currently awaiting his credential 15 years of experience in the as a Professional in Critical industry. He has also been Infrastructure Protection (PCIP) engaged as an executive from the Critical Infrastructure protection operator, assigned to Institute and is currently a former Lieutenant Governor Robert Hastings pursuing his Physical Security of Ontario. Prior to that, he Professional designation. worked for a mid-sized municipality, and He has been a member of ASIS was responsible for drafting the citywide International since 2005. corporate security policy.
January/February 2014 • www.canadiansecuritymag.com
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8 ASIS UPDATE
By Paul Johnson
Striving for skills in Manitoba M
anitoba Chapter has 110 active members with at least 20 members having an ASIS designation, a couple having dual designations. Education plays an important role in our Chapter’s activities. In the last two years we ran a study weekend for members studying for a CPP certificate and a session in early 2014 is planned. In May of 2013, a partnership was formed between our chapter, the Winnipeg Police Service, Downtown Biz and Forks–North Portage. In the same month, an instructor from Florida came up to teach a one-week CPTED course for 46 participants. Former chapter chair Randy James CPP was instrumental in the success of this course. Without these partnerships we could not have run a course of this calibre in Winnipeg. The 6th Chapter Conference and trade show was held in November of 2013. Our Chapter vice-chair Jacques Gagne, CPP, chaired the Conference
Committee and was assisted by Randy Investors Stadium, Winnipeg International James, CPP. Although with the economy, Airport, and the NORAD command the attendance was down from the past, centre. This allowed our members to view it was a well-run and a very successful some of the latest security features being program. The conference attracted a built into these structures. number of high profile speakers. We support a local charity, Education activities support the Siloam Mission, through our a scholarship fund that was golf tournament and holiday established in the name of an luncheon. The Mission provides ASIS member who passed away food and shelter, as well as quite suddenly. The Randy long term assistance to our less Schmeichel scholarship has fortunate. been presented over the last The Manitoba Chapter two years to children of our continues to attract members who Paul Johnson membership who are continuing are looking to be part of the city’s their education. security network. We are pleased to have We hold 10 monthly lunch a number of the industry’s female security meetings and seek out speakers who professionals in our chapter. Two of them can provide insight into a broad range have been long serving members of our of topics. Some of these have included executive: Membership Chair Kim Caron a presentation by members of the and Secretary Trudy Lawson. Canadian Forces on their experiences in Education and relationships are two the Security Operations in Afghanistan, very valuable resources to have in any members of the new Winnipeg Police profession. ASIS Manitoba Chapter 198 helicopter unit and a weather expert will continue our commitment to these from the University of Manitoba on in 2014. global warming to name a few. We have also had “behind the scenes” Paul Johnson is the chairperson of ASIS tours of the new Winnipeg Post office, the International Manitoba Chapter 198.
Canadian Security’s top stories of 2013
C
anadian Security publishes daily information via its web portal www.canadiansecuritymag.com. These are some of the most-read stories of the year based on web traffic. GardaWorld buys TSM’s guarding business Posted: Nov. 13, 2013 GardaWorld buys the guarding operations of Toronto-based Total Security Management Services (TSM). Elevated status for Toronto’s corporate security department Posted: Feb. 25, 2013 Silvia Fraser, supervisor, business strategies and security risk management unit
(Corporate Security Section), for the City of Toronto communicates changes to the city’s security department. Among them, a new title for Dwaine Nichol (director, corporate security), and the elevation of the department to its own city unit. Telus buys Toronto digital forensics provider Posted: Feb. 1, 2013 Telus announced it has acquired Torontobased digital forensics provider Digital WYZDOM in order to beef up that area of its security practice. Financial terms of the acquisition were not disclosed. Digital WYZDOM specializes in digital forensics, network security, e-discovery, intellectual property and fraud advisory services.
Sean Sportun of Mac’s Convenience named Security Director of the Year Posted: Oct. 2, 2013 Sean Sportun, manager of security and loss prevention for Mac’s Convenience Stores in Central Canada, is named Canadian Security magazine’s Security Director of the Year. Sportun received the award at a gala event, sponsored by Anixter Canada, in October. IAHSS releases violence in health care stats Posted: Jan. 28, 2013 According to the 2012 Crime and Security Trends Survey released by the International Association for Healthcare Security and Safety, that year saw the greatest number of fatalities reported by IAHSS members.
January/February 2014 • www.canadiansecuritymag.com
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10 cctv & the law By Elliott Goldstein
Scanning for evidence
F How 3D laser technology is changing crime scene analysis
orensic investigators now have a captured — an estimated 10 million points new tool to use to document crime, in only five minutes. As such, explains accident, and fire scenes — the 3D FARO, information can be retained and laser scanner. documented by investigators objectively FARO a manufacturer of such devices, thanks to the accuracy obtained by the states on its website (www.faro.com), “3D laser technology and later analyzed, using laser scanning is the process of capturing purpose-built software, “long after the millions of data points of a real-world crime scene is gone.” environment (a 3D point One of the many cloud), allowing you to benefits of laser scanning “The advantage of laser view that environment is the ability to use its data virtually. These point to generate photorealistic scanners is the sheer clouds can be used to 3D models of the scanned produce accurate, realistic, scene. These models volume of data that can 3D computer graphical can then be used in models for use in a variety courtroom presentations to be captured.” of applications including interactively and accurately investigations of crime, bring the trier of fact accident and fire scenes.” (judge or jury) to the scene. Laser Scanners use various types of For example, Crown Attorneys could create technology to measure objects in a scene. a view of the crime scene to show the paths “Time-of-flight” scanners emit pulses of of people allegedly involved in the crime, laser light, which bounce off an object. The providing a more compelling argument over scanner measures the time for the reflected photographs or videos. By generating models laser light to return to the distance sensor. of the scene using scan data, the scene can be “By timing the round-trip flight,” says revisited and re-examined at a later date for FARO, “the distance between the surface of additional information. an object and the scanner can be calculated.” Laser scanners can be used both indoors Often used for long-range scans, they can and out, thereby permitting the accurate capture as many as 50,000 points per second. capture of the detailed dimensions of rooms “Phase shift” laser scanners, which and environments. are faster and provide higher resolution, In addition to providing room emit an infrared laser that is reflected back visualizations, laser scanners can be used to determine bullet trajectories, analyse blood to the system. “The distance between the object and the scanner is then calculated by stain patterns, and demonstrate what was visible from a particular viewpoint. analyzing the phase shifts in the wavelength The Forensic Identification Services (FIS) of the return beam compared to the emitted light,” says the company. at the Toronto Police Service currently uses a Traditionally, investigators at a crime, FARO laser scanner for scene documentation accident or fire scene must decide what to and analysis. FIS can now create a “flyphotograph, videotape, measure and collect through rendering” in order to present and then do so. They don’t have much time a reconstruction of a crime scene. More and are often working in cramped, sometimes information is available at the Toronto Police dangerous areas. These investigators use tape website, including a demonstration video measures, measuring wheels and cameras (www.torontopolice.on.ca/forensics) to capture images, collect and record Laser scanning is an exciting new tool in measurements, and document scenes and the arsenal of scene of crime officers! objects within them. The advantage of laser scanners is Elliott Goldstein, B.A., J.D. is a Woodbridge, Ont.-based the sheer volume of data that can be lawyer (elgold@rogers.com).
January/February 2014 • www.canadiansecuritymag.com
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12 the big picture
By Yves Duguay
Security and the P3
V
Why public and private partnerships make sense in today’s security environment
alue creation is at the heart relationship that binds the parties together of everything we do, whether in contracts that are outcome-based and we’re self-employed or working performance driven. It’s a relationship that for a private company or public agency. draws upon the complementary strengths of Corporate objectives, as a general rule, seek each partner. to continuously improve that value creation This public-private partnership approach potential. would also lend itself well to the public Delivery of security solutions will security sector. Non-core police functions continue to be shaped could be delivered by by our fiscal reality private security firms, under “Public and private and be dependent upon contractual arrangements, using technological with adequate controls and sectors must experiment oversight, as done with the improvements to act as the catalyst to accelerate CATSA contracts. A number with alternative means change. of administrative services, According to a paper some crime prevention to deliver security.” published in 2011 by noninitiatives, background profit research group the checks, the management Rand Corp., the future of and reporting of minor policing will require governments and police infractions, crowd control for commercial forces to use innovative technologies to bridge events and other functions that do not require jurisdictional and communication issues, to the extensive skill set of our police officers leverage the potential of big data, and to better could be conducted by the private sector. The assess current and future threats. resulting public/private partnership would allow our governments and police services Public and private security sectors to maximize the full potential of their expert must work together and experiment police forces to better allocate limited resources with alternative means to deliver security to the most urgent security priorities. services, primarily through adapting existing innovative practices. An example that Financial performance indicators and illustrates the success of this approach is the ratios relevant to the world of policing public/private partnership that CATSA (the could be developed by consultative or board Canadian Air Transport Security Authority) committees, based upon best practices already has developed with private security firms in existence and applying it to the world of policing in Canada. These could include (G4S, Securitas, Garda) to deliver aviation security screening in 89 airports in Canada. indicators pertaining to effectiveness, efficiency, quality of service and cost ratios. CATSA screening officers are employed These same committees could be the by these firms who in turn are responsible focal point for assisting governments and for recruiting, training (in a joint police departments in identifying innovative program, managed by CATSA) community security solutions. and supervising this workforce in accordance with CATSA By measuring security, promoting contractual requirements. The innovation, and applying alternative delivery role of these officers to deliver means, our community of security partners will important and sensitive be able to achieve and demonstrate the value security services, including that security brings to the Canadian public and the detection of explosives and the governments it serves. weapons of all sorts, is critical to the delivery of the national strategy to Yves Duguay is the former SVP, operations and customer protect civil aviation. experience at CATSA, and currently the president of security This model exemplifies a true collaborative consulting firm HCiWorld (www.hciworld.ca).
January/February 2014 • www.canadiansecuritymag.com
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14 Risk management
The art appreciator Director of protection services Robert Porporino has redesigned the Art Gallery of Ontario’s security program to allow the public to enjoy art in a relaxed atmosphere while still keeping it safe and secure By Neil Sutton
have to wrap my head around the design of the room. It would be easy to say it’s Fort Knox and no one can go near it, but that’s not the case. It has to be accessible to the public. It has to hen you’re in charge of security for a look friendly, but at the same time the gallery needs to know it major art gallery, there are at least two is protected 100 per cent. It is a challenge.” thoughts that go through your mind on a The last major security incident experienced by the AGO daily basis: works of art are beautiful and came in January 2004 when five small ivory carvings were should be available for appreciation; they taken from the gallery’s Thomson collection. They were later are also astronomically valuable in some cases and must be returned by a lawyer acting on behalf of the protected 24x7. accused. It’s this duality that makes life interesting The spectre of theft is always a “top for the Art Gallery of Ontario’s director of “It would be easy to say priority,” says Porporino, “My personal protection services Robert Porporino. belief is that it’s mostly organized crime. It’s Porporino first joined the Toronto gallery, it’s Fort Knox and no really high-level stuff, if it’s going to happen, the largest in Canada, two years ago. He one can go near it, but and we’ve got to be ready for all of those was recruited for the role of security director scenarios.” thanks to an impressive resume and more that’s not the case.” Porporino keeps tabs on what is than two decades of security experience. — Robert Porporino happening in the art world and is also in As an aspiring police officer, he was regular contact with the police as well as offered a role on the executive security team security directors of other public facilities like for Conrad Black when the media baron was the nearby Royal Ontario Museum. launching the National Post newspaper in “Having those relationships is a huge plus,” he says. “I can tell the late ’90s. He also helped design the security system for the you that many times in my tenure here and my phone is ringing, newspaper’s offices before moving on to work for Citibank as it’s someone from 52 division or an investigator on a case. The director of security for its Canadian operations. He has since public, too. We get tips about things — some valid, some not.” worked as a consultant for the House of Commons security The biggest risks to the loss or damage of art can come services in Ottawa and at First Canadian Place, a 72-storey in transportation, he says. The gallery is frequently moving office tower in downtown Toronto as manager of security for in, displaying, then moving out art and artefacts worth huge property management firm Brookfield. sums of money, often on loan from other collections and In an abstract sense, art is an asset like any other in that galleries. The AGO recently displayed a collection of items and it requires protection, but the reality of it is different, says memorabilia connected to musician David Bowie; currently, it Porporino, particularly when it is viewed on a daily basis by is hosting an exhibit called “The Great Upheaval: Masterpieces thousands of visitors. from the Guggenheim Collection, 1910-1918,” featuring works “You have to digest the value of the items,” says Porporino. from Kandinsky, Chagall and Matisse among others, on loan “When I get a list that says, ‘this item is worth $100 million,’ I
Photo: Clive Chan
W
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Robert Porporino, seated inside the AGO’s Gallery Italia, occupies the dual role of keeping art both safe and approachable.
@SecurityEd • January/February 2014
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16 Risk management from the Guggenheim Museum in New York. Porporino works closely with the security teams of other galleries, carefully co-ordinating every aspect of their transportation and eventual display. “It’s usually a question and answer type scenario,” he says, “where they’re asking what type of security systems that you have in place, how you are going to protect the pieces, how [they are handled] in transit. In general, they’re usually pretty receptive.” He adds that in most cases, the AGO will know well in advance about what’s coming in and will usually have six months to a year to prepare for the arrival of an incoming Pictured outside the AGO main entrance, Robert Porporino is part of a transformation exhibit. That’s if “things line up right,” he says. project for the gallery, helping to relax security rules where they make sense — like There are significant differences in how galleries handle bags and cameras — to enhance the enjoyment of visitors. security country to country. Having an armed guard stand next to a valuable art work while it’s being displayed may be One of the first actions Porporino took when he joined the acceptable to some art museums overseas, but that’s not likely AGO was to change security personnel rotations. He ensured to ever happen at a Canadian gallery. “I chuckled the first time I that the control room was monitored at all times by two heard that,” he says. operators so nothing was missed. He also changed how guards The logistics of moving and protecting whole collections are deployed in the gallery. take up a large part of Porporino’s time, but it’s the comings “It took me probably five or six months just to evaluate and and goings of staff and visitors that he has to think about on understand the operation,” he says. “The one thing I noticed is a daily basis. At any time, there might be 4,000 people inside that we had a lot of static guards. They were utilized one per the gallery. During the Bowie exhibit, an average of 250 to 300 gallery.” people an hour were coming through the front doors. Porporino broke the building up into zones, assessed the To encourage visitors, the gallery has made a concerted risk in each and now deploys guards accordingly. The security effort to be as open and inclusive as possible. There are school officers move in different rotations based on risk and the traffic groups visiting on a regular basis and the AGO holds “Family flow of visitors. Moving around also helps them stay focused Sundays” so people of all ages can enjoy and appreciate art. The and attentive. gallery also hosts weddings on weekends and By implementing these changes, Proporino “First Thursdays” are a monthly event from has saved the gallery more than $500,000 a 7 p.m. to 11:30 p.m. with drinks and music, “Our guards are trained year in labour costs. “It’s one of my jobs to drawing mostly young professionals. explain that scenario to the senior leadership “The AGO is constantly gathering to approach people in a team, and for them to buy into the security feedback from visitors and re-evaluating its family-friendly way.” program I presented,” he says. “They were policies to ensure that the visitor experience seriously appreciative.” is the best and safest it can be,” explains — Robert Porporino Porporino’s next project is the deployment Alicia Vandermeer, the AGO’s chief of visitor of analytics software, which will help the experience and exhibitions. Changes in recent security department make the most of its years have included loosening the restrictions surveillance equipment. “It will help us understand the flow of on the bag size visitors can bring into the gallery and allowing people within the gallery,” he says, “so we can understand on a photography in some areas. There is also public Wi-Fi available. Saturday afternoon where our traffic flow is going and where “These little things, and our ability to respond to visitor our people are going.” needs, make a big difference to how the public sees us and The AGO brought Porporino on board for his security experiences our exhibitions,” adds Vandermeer. skills and attention to detail, but it has also given back to him There are 120 employees in the security department — a in ways he didn’t anticipate. Once he truly began to fathom the mix of managers and in-house guard staff who are there to idea that paint and canvas could be worth hundreds of millions keep careful watch and gently remind a patron of the rules if of dollars, and all that entails from a security perspective, they are overstepping their bounds. “Our guards are trained to he could also see from an art appreciator’s point of view. “I approach people in a family-friendly way,” says Porporino, “to wouldn’t have considered myself very highly educated in art explain that there are rules and policies. There is a safe distance when I took the job,” he says. “At least now I can have some in how close they can be.” type of discussion on the different pieces. It has enhanced my The facility is also monitored via 500 cameras and a control appreciation of art and to understand a little bit about the room, so the security department is quickly aware of any passion of it.” situation that requires intervention.
h
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Alberta was faced with an enormous challlenge in the summer of 2013, but careful planning and hard work helped stem the tide
Remembering the
flood
By Linda Johnson
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n the middle of last year’s Alberta floods, with tens of thousands of people relocated, highways collapsed and major infrastructure under water, a buckled bridge caused a CPR freight train to derail, threatening to spill its load of petrochemicals into a river. “There were long days, long working hours,” says Owen Key, manager of corporate security for the City of Calgary. “Our operations are 24x7 in normal times, but to be ramped up like that did place enormous stresses on our staff.”
The flooding, which would claim two lives and become the costliest natural disaster in Canadian history, began June 20, when torrential rains caused the Elbow and Bow rivers, which merge in Calgary, to overflow. On that day, the City of Calgary’s Emergency Management Agency (CEMA) activated the emergency operations centre (EOC) and quickly declared a state of local emergency, which gave them extra powers, including mandatory evacuation. “Within an hour and a half of that, we knew we had to evacuate 80,000
people out of about 30 communities,” Key says. “We have a number of sensors and systems that alert us to river flow. We also have flood maps, so we knew the likelihood of certain river flows and what areas needed to be evacuated.” Through the crisis, CEMA and the EOC directed emergency activities. The city was fortunate, he adds, in that it had opened a completely new EOC just five months earlier. The primary role of corporate security, which has a staff of about 50, was to support CEMA and first responders through its network of
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PHOTO: THE CANADIAN PRESS (JONATHAN HAYWARD)
18 DISASTER MANAGEMENT
CCTV cameras and mobile cameras, Key says. They provided mobile camera units at the site of the train derailment. “So we had eyes on the incident immediately. And that was being fed back to our emergency services remotely and recording for any possible charges down the road,” he says. Security staff also helped control traffic and protect critical infrastructure, such as the Glenmore reservoir and water treatment plant. “[At the bus depot], we worked hand in hand with [transit police] to ensure the site was secured and contained and that the assets were contained as best as possible. The same From left: Andrew Babineau, security operations supervisor; Kelly Jones, security advisor; and Guy Kerr, security with the wastewater plant — though it’s advisor pictured in the City of Calgary’s Corporate Security’s Operations Command Post Vehicle (OCPV). Owen Key, a bit difficult when the entire plant is manager of corporate security, says that his team participates in training exercises each year in preparation for under water,” he says. possible floods, so everyone was well prepared to handle the worst when it actually occurred. During the crisis, Key’s department excludes people, then we exclude their Key and a team that included building provided security for evacuation perspective on what needs to happen inspectors, electricians and facility centres and other sites the city now during a crisis,” he says. managers, went through all city-owned had to run. They also had to re-locate Preparedness should also emphasize buildings to make sure life-safety and their integrated security centre, which adaptability, Holowachuk says. security systems were functioning and monitors CCTV, access control and Emergencies never go according to plan, offices were fully habitable. other functions across thousands of sites so people need to be flexible and ready Key says his staff’s experience, and which went offline due to flooding to find solutions during a crisis. training and hard work allowed them at Calgary’s municipal complex. “The plan on paper is important. to handle the crisis professionally Security staff left the building and went But the plan isn’t going to make throughout, even when to their redundant security decisions. It is people who will make they knew some staff had operations centre. decisions and be creative. So the best already lost their homes. “In the interim, prior value with preparedness is investing “It was just a matter to re-locating out there, in people and making that an ongoing of doing a professional job we ran our systems off a investment,” he says. in extreme circumstances,” laptop from our emergency Michael R. Galin, senior partner he says. “We exercise for operations centre,” he says. at Toronto-based risk management floods every year. So we’re Power outages and consulting firm Contingensee, says well prepared.” floodwater damage in disaster management has three Training exercises are downtown Calgary left elements: emergency planning, which an essential part of any 3,000 to 4,000 workers focuses on the cause of the disaster; preparedness program, without office space. business continuity planning, which says Brock Holowachuk, Corporate security, which Owen Key, City of Calgary is centred on its effect; and disaster president of Kemptville, oversees information recovery planning, which deals with Ont.-based contingency security for the city, played technological functions, such as IT management institute DRI Canada. a large role during the recovery phase in systems and data centres. Exercises, especially for those who co-ordinating the remote authentication An organization should begin, he will be in leadership positions during process to allow city employees to work says, by conducting a risk assessment a crisis, will ensure everyone can do remotely. And they helped institute, in to identify the dependencies required expected tasks and execute the plan. just one and a half weeks, a virtualized to conduct business processes and It’s also important that everyone in desktop environment. help planners determine recovery-time an organization participate actively in It would take two to three months objectives, which are based on the preparation activities. for municipal offices to be up and predicted effects of a disruption and how “If we take an approach that running after the floods. Before then,
Photos: Will Young
PHOTO: THE CANADIAN PRESS (JONATHAN HAYWARD)
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20 DISASTER MANAGEMENT “Before Year 2000, you might have much disruption they can tolerate. recognized that you depended on phone “Once you know everything you lines. But the approach required for Year need to conduct your business and how 2000 said, ‘We can’t be comfortable long you can tolerate being out, you can knowing that we depend upon use that information to determine your something. We have to go to the people recovery strategies, or the resilience you we depend on, understand their plan and want to bake in ahead of time so you have some assurance about whether they don’t go down,” he says. can do it, and how Organizations we’re going to work today face major “We had eyes on the through a problem,’ ” challenges in he says. putting an effective incident immediately.” Galin agrees preparedness plan in — Owen Key, City of Calgary disaster management place, Holowachuk has undergone huge says. Certainly, many change in recent have limited budgets years. Above all, the and have difficulty increased ability to communicate during putting resources towards emergency a disruption has made it much easier planning. to get information to people in a timely Since 2000, too, he adds, the scope manner. of emergency management has expanded But better communication has also and become more complicated, as made managing information more organizations have recognized the need difficult, he adds. Intervals between to co-operate with those they rely on.
updates used to be taken for granted; today, there’s much less patience. “You’re expected to be pushing this information out much more frequently, and more and more information. And that becomes an extra pressure on the emergency response process. It’s about managing expectations,” he says. Looking back, Key says, the floods helped identify areas for improvement. Their security systems need better network connections and power redundancy. There are information management challenges ahead, too. Although their systems are good, they need to ensure redundancy for all their systems. “We always strive to update our business continuity plans and our emergency response plans,” he says. “Now, I think the next phase is that we need to practice, practice, practice.” Linda Johnson is a freelance writer based in Toronto.
Following the fire How a small B.C. community keeps its residents safe
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hen a wildfire began raging through the small community of Peachland, B.C., in September 2012, emergency managers knew that, for the first time, residents could track the progress of the fire and receive emergency evacuation notices wherever they were. During a wildfire, the emergency operations centre (EOC) of the Regional District of Central Okanagan keeps residents informed of the fire’s location, of zones to be evacuated immediately and of areas “on alert” — those that need to prepare to evacuate. Historically, the centre produced PDF maps and communicated them to residents through media releases and on the region’s website. Though new maps went out every few hours,
they were soon out of date. Thus, the region decided to introduce web-based mapping technology, selecting ArcGIS Online, by Toronto-based Esri Canada. “With the evolution of technology and everyone using mobile apps and their phones, it lended really well to switch it to a live mapping system,” says Dave Orlando, GIS analyst with the Regional District of Central Okanagan. Now, when a wildfire starts, the EOC draws evacuation boundaries on a map, sends it immediately to the website and edits it as the situation changes. “As soon as we hit ‘save,’ all the different online maps reference the same source data,” he says. “Whether you’re looking at it on your iPad, your
phone or right at your computer, it’s all live, current data right away,” he says. Residents can see the interactive map on the Central Okanagan Emergency Operations website or can access it through an app. The new system increased the EOC’s ability to communicate with the public effectively during the wildfire, says Jason Brolund, deputy fire chief for Kelowna Fire Department. “Without a doubt, we were better able to inform the public about exactly where the evacuation areas and evacuation alerts were. We could direct the public to the website, and they could see for themselves which streets were evacuated — and which weren’t,” he says. — Linda Johnson
January/February 2014 • www.canadiansecuritymag.com
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22 SpotLight
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with Peter Bonzelius, manager of corporate security, Canadian Tire
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lifting or typical theft perspective, what eter Bonzelius has worked with we do is advise and train our dealers numerous retailers during his and trickle that down to associates. So career, including Holt Renfrew, in essence, what you get in a Canadian Radio Shack and Rexall Pharma Tire store is every single employee is Plus, but says he has found a home at a loss prevention agent. We heighten Canadian Tire. their awareness and train them on Bonzelius is tasked with managing how to use best practices in customer security for a mixed retail environment. service to combat theft. The Canadian Tire Fraud, being a lot stores are dealer“Instead of having one more involved and a operated whereas lot trickier, we actually other aspects of floor-walker with two conduct professional the business are investigations when corporately owned eyes, we have 20-30 those come up. and managed. He What we’ve basically explains what it employees looking.” established is a tiered takes to manage approach to loss these relationships prevention. Tier 1 is and how all training: heightening awareness through employees can become loss prevention both formal training, newsletter professionals if they’re properly updates on current crime trends and prepared. things of that nature. We equip the employees to deal with those things Canadian Security: What are your duties themselves. So instead of having one at Canadian Tire? floor-walker with two eyes, we have 20Peter Bonzelius: I oversee all security 30 employees with 40-60 eyes looking and loss prevention for all corporate and taking care of it. The second banners: Canadian Tire, Canadian Tire tier is the establishment of effective Petroleum and PartSource. Under my policy and procedure that will restrict umbrella is the physical security aspects internal theft and goes a long way to of both our corporate offices and deter it. The third tier is to actively and corporate buildings and the typical loss effectively investigate those few people prevention retail stuff all comes under that fall between the cracks. Basically me as well. we address loss at every possible step of the way. CS: What is the relationship between you and the individual stores? CS: Is each store ultimately responsible PB: Our Canadian Tire stores are all for its own security? dealer-owned and operated whereas PB: They’re responsible to follow it up PartSource and Petroleum are largely themselves. As franchisees, they have corporate. There’s a little bit of the ability to make their own decisions difference in how we approach cases. when it comes to what kind of security With the Canadian Tire branded stores, they deploy, however we do actively I’m the first line of investigation for advise them on what the latest and anything related to payment cards and greatest in the industry is. We advise PCI compliance. However from a shop-
CS: So your role is advisory? PB: Yes, but only with Canadian Tire stores. With PartSource and Petroleum, we’re very direct. We’re boots to the ground. For lack of a better word, we’ll dictate what they’re going to have as opposed to suggest. With PartSource and the gas bars, we decide what technologies are utilized, we’re just starting with a new preferred vendor for CCTV. We want to get away from previous generations of CCTV equipment moving forward into network and IP technology. We’re using megapixel cameras now as opposed to the old analogue cameras. We’re aggressively moving forward into the next generation of CCTV — we’re using the Avigilon system and our service vendor is Diebold. They’ve actually been fantastic throughout the whole process, co-ordinating with our IT department.
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CS: How much sharing of loss prevention information goes on between individual stores and between stores and corporate? PB: They are very good about it. The dealers have the Canadian Tire Dealer Association and they share quite a lot of information between each other. Very often I’ll get a heads up to an ongoing criminal enterprise and they’ve already identified on their own who the victims are. It’s a great association.
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CS: What works best for security, a dealer model where stores make their own decisions or a central corporate entity dictating choices? PB: I find greater comfort in having it all run corporately and having it dictated. But that’s for the same reason I can’t be a passenger in a car — it’s a personal thing. However, having been exposed to the dealer model now for four years, I think I’ve been fortunate to be exposed to a model that works really well. As long as they keep asking the right questions of the right people and end up with the right equipment, I’m perfectly fine with it.
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24 product focus
Biometrics Door security
Access control reader
FST21 Digital Doorman is an all-in-one In Motion Identification Access Control solution. It incorporates FST21’s SafeRise solution with dedicated hardware and plug and play installation, and can be installed in any door with an electronic lock. The system includes: SafeRise software, an FST21 all-in-one server, a full IP intercom with digital directory and a five megapixel IP camera. SafeRise incorporates biometric fusion technology, which provides identification and authentication of individuals using a combination of facial, voice and behavioural recognition. No keys, cards or codes are required. www.fst21.com
Invixium/Lumidigm The IXM SENSE access control reader combines multispectral fingerprint imaging technology supplied by Lumidigm coupled with Invixium’s matching algorithm which delivers 10,000 matches per second. It uses the Android OS (Jelly Bean) and an integrated presence detection sensor and features an IP65 rating, power over ethernet (PoE), multiple smart and proximity card options. IXM SENSE also features presence detect which informs the biometric sensor and the processor that a user is in proximity of the device and instructs the sensor and other user authentication related components and services to turn on. This intelligent feature reduces power consumption and increases sensor life. www.invixium.com
Biometric access and time terminals Morpho (Safran) The MorphoAccess SIGMA Series includes models for indoor and outdoor use. The devices fit into existing infrastructure of legacy Bioscrypt and Morpho installations as well as new implementations. MorphoAccess SIGMA’s design provides a tablet-like user experience allowing for a broad range of applications, customization and user interaction. Morpho’s fingerprint algorithms deliver fast one-to-many matching against a single 100K user database. www.morpho.com
Biometric reader Cansec The Zodiac FR100 biometric reader is capable of storing 500/1400 user templates. It offers a read response of less than one second, sending the user’s Wiegand data to any access control panel to provide accurate user validation. Alternatively, using its internal relay in stand-alone mode, it can be used to restrict access to CNC machines, punch presses, or other equipment which must only be operated by trained personnel. User enrollment is done at the reader by an administrator in less than a minute. User templates can be exported and imported via network or USB connectivity to simplify management of multi-reader installations. www.cansec.com
Credential technology HID Global The iCLASS Seos credential is a standards-based technology to manage and authenticate identities. It supports current, emerging and future technologies such as NFC-enabled smartphones. To meet the increasing demand for securing contactless communications, iCLASS Seos provides data integrity and enhanced privacy protection by leveraging the industry’s latest standardized cryptographic algorithms. www.hidglobal.com
Facial recognition Suprema FaceStation is a next generation IP-based biometric access control terminal featuring face recognition. It is equipped with a 4.3-inch LCD screen, high performance CPU and supports Wi-Fi, PoE, RS485 and Wiegand. FaceStation overcomes shortcomings created by lighting intensity and pose variation in conventional face recognition technology on the basis of its advanced algorithm and patented adaptive IR illumination technology. FaceStation’s technology enables the face image extraction process to remain robust in various lighting conditions while achieving a matching speed of 1:1,000 in less than one second. www.suprema.co.kr January/February 2014 • www.canadiansecuritymag.com
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26 world watch Military site requires light for vehicle checks
Police department combats gun crime with video
A U.K. military site has chosen Raytec VARIO White-Light LED illuminators as part of a high security, anti-terrorism operation, concerning 24/7 vehicle inspection. Security staff are required to check all vehicles within a gated compound area for foreign objects and improvised explosive devices (IEDs). However, when inspecting vehicles at night, the compound required additional illumination. Babcock International Group, an engineering support services company were consulted to help find a suitable product. Raytec was selected and produced a unique design that met the 100 lux requirement using VARIO w8 White-Light illuminators.
The Nassau County Police Department is using IP video and gunshot detection technology to fight criminal firearm activity. With the goal of driving down gun violence in the RooseveltUniondale area of New York, the Nassau County Police Department wanted to leverage its Milestone XProtect video surveillance solution. To help deter gun crime and assist in solving firearm-related cases, the department focused on enhancing the capabilities of its street cameras. The solution uses ShotSpotter’s sensors to locate gunshots in the camera coverage area and the HawkEye Effect to triangulate the sensors, map the location, direct the cameras to the location and notify first responders while recording the video.
Australian retailer upgrades analogue systems
Australian retailer Harvey Norman is upgrading its video security systems with Geutebruck IP technology. Franchisees at approximately a third of stores in Australia and New Zealand are now using the technology, replacing aging analogue systems. The new technology is being applied in various ways depending on the size of the site and the existing equipment. Small stores have 40 to 50 cameras, large ones around 110, with the average being 60 to 70. Some stores have pure IP systems using super micro servers with 30 cameras per server. Some solutions are hybrid systems, using Geutebruck re_porter hardware with existing analogue cameras and new IP ones sited to monitor critical areas.
Network cameras monitor U.K. wildlife Simon King, naturalist and the founder of SimonKingWildlife.com, has set up five locations in the U.K. for real-time monitoring of wildlife. A site in London, for example, is used to monitor peregrines and foxes and another in Somerset captures images of otters, kingfishers, dippers and badgers. Technology deployed at the sites includes VIVOTEK network cameras which are designed for diverse outdoor applications. The cameras were recommended by Huw Edwards, director of iCode Systems. “We designed the Live Cam section of the site to share the wonder of wildlife with as many people as possible, wherever in the world they may be. Thanks to Huw Edwards’ professional advice and assistance, we selected VIVOTEK cameras with iCode System’s intelligent VMS i-Catcher,” says King.
Indian orphanage installs cameras for safety InOrphans in Need, a U.K.-based NGO, is using a solution from Oncam Grandeye to help protect an orphanage in India, comprised of 24 buildings and an integrated school. The technology allows for retrospection, which means that managers can go back to any event and go inside an image to find a person or an incident. The camera gives them 24/7/365 situational awareness, and the de-warping software makes an image taken with a fisheye lens readily discernible. The orphanage, located 35 km from Delhi, will provide clothing, a minimum of three meals a day, and medical treatment and counseling. Children will be taught basic skills such as cooking, raising crops and keeping livestock. “By ensuring that the orphanages are established at places with easy access to colleges and universities, we hope that many will go on to train to become doctors, lawyers, teachers or civil servants,” says Anis Musa, Trustee at Orphans in Need.
Ad Index Axis Communications CANASA Commissionaires Diebold G4S HaloMetrics
5 www.axis.com 23 www.canasa.org 2 www.commissionaires.ca 9 www.diebold.com 7 www.g4s.ca 17 www.halometrics.com
HID IndigoVision Keyscan March Networks Samsung
28 www.hidglobal.com 13 www.indigovision.com 27 www.keyscan.ca 21 www.marchnetworks.com 11 www.samsung-security.com
January/February 2014 • www.canadiansecuritymag.com
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Keysca
KEYSCAN AURORA HAS ARRIVED THE FUTURE OF ACCESS CONTROL IS NOW Keyscan Aurora is now shipping Fuelled by 25 years of research and development, Aurora is the software platform that eclipses industry standards. With new features, enhanced capabilities and expanded capacity, Aurora anticipates your evolving needs. • • • • • • •
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Move to the secure platform that grows with you.
Leverage HID Global’s extensible iCLASS SE® Platform to keep your access control optimized, today and tomorrow. With constantly evolving access control concerns and demands, how can you ensure your investments today will be operable tomorrow? Go with the new standard in access control — HID Global’s iCLASS SE® Platform, the open and adaptable solution that easily integrates smart cards, mobile devices and whatever tomorrow brings, for greater security and flexibility. Now no matter where technology goes, your access control is always growing with you. Learn more about the iCLASS® SE Platform’s advantages at hidglobal.com/grows-cansec © 2013 HID Global Corporation/ASSA ABLOY AB. All rights reserved. HID, HID Global, the HID Blue Brick logo, the Chain Design, and iCLASS SE are trademarks or registered trademarks of HID Global or its licensor(s)/supplier(s) in the US and other countries and may not be used without permission.
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