Bodyshop August 2012

August 2012

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

How Tei Seizinger Mearns’ Otto’s Collision and Other Top Shops Got

Lean, Mean,

and Green Plus: TIME SAVING TIPS FROM THE PROS CROSS CANADA DOOR RATE SURVEY BANNER PROGRAMS AT A GLANCE

CANADA POST CANADIAN PUBLICATIONS MAIL AGREEMENT #40069240

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Visit www.bodyshopbiz.com

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AUTOMOTIVE

FINISHES

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

contents

August 2012 l Volume 42, Issue 4

Features 18

Time Saving Tips

28

Banner Programs at A Glance

30

Door Rates Survey

Spray booth and computerized measuring suppliers offer their insights on how to save time at every stage of the process.

Bodyshop’s guide to national and regional banners, franchises, and networks and what they offer shops, set out in handy chart form.

Door rates—posted versus paid—have long been a sore point for collision repairers. Still, it’s worthwhile to re-examine them and compare rates nationally.

6

Cover Story

12

Lean, Mean, and Green

18

Four leading collision repair shops describe what they did to streamline operations, save time and money, and eliminate inefficiencies all through the shop.

In Every Issue 4

From the Publisher

22

Internet Directory

6

News

26

Advertisers Index

22

Products

visit us at bodyshopbiz.com In the next issue: Our annual Specialty Refinishing and Custom Bodywork issue, Bodyshop’s Annual Canadian Custom Bodywork and Refinish Awards, and much more. www.bodyshopbiz.com l August 2012 l Bodyshop 3

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

from the publisher

Publisher’s Comment Last issue I threw my support behind the challenge to get bodyshops and insurers talking. Judging by the conversations and letters since, clearly this has struck a nerve.

Interestingly enough, it seemed at the time that this was a conversation that had been occurring in various corners of this fine industry for some time, and yet when it came right down to it, very few of the concerns were really getting any traction with insurers.

Whether the conversation was about supplements, parts usage, materials allowances, steering, towing charges, or the topic of this issue’s survey, door rates, the one common factor is that the conversation between insurers and bodyshops has been distinctly one-way.

Which means it hasn’t been a conversation at all.

One letter I received put the facts into sharp focus. The letter stated in no uncertain terms that the shop owner had gone to insurers asking them to tell him what he needed to do to get onto their DRP programs. He invited them out to see his facility and to start the conversation. That was in early May. By the end of June he had yet to have a single taker. True, there were a couple of polite “not my department” responses, but I think that this lack of response speaks volumes about the way that insurers view their role in the repair process.

The phrase “insurance partner” has become almost a cliché in the business, and though there are probably cases where both shops and insurers have worked together, for the most part it seems that the idea of partnership is really wishful thinking.

Before I go on, let’s review the definition of the word “partnership.” I think we can all agree that the strict definition of a business partnership—that of mutual ownership, and the sharing of profits and liabilities—does not apply. More generally, however, the idea of a partnership as an arrangement where parties agree to cooperate to advance their mutual interests should fit. But more and more often, as promised volumes of business fail to materialize, shops are wondering when their benefits are going to start rolling in.

Some of the comments that accompanied our door rate survey— featured in my old spot at the back of the issue—show clearly that frustrations are mounting.

“Overall, I believe there should be a 15-20% increase in door rates overall to keep in line with inflation.”

“Some insurance companies [have] not increased rates since 2006.

Operating expenses and the demand for warranty and free services increase, their shop support decreases.”

“The insurance industry dictates rates to most shops and then mirrors these rates back to themselves for skewed survey results which they present to the repair industry. This survey is long overdue! Good job!!”

Thanks, but the real lesson here is the clear lack of a cooperative framework, and suspicions of unseemly and unprofessional behaviour.

There’s more to it, of course, but it all amounts to a very unhealthy environment—but one that must be remedied, and repaired, if this industry is going to continue to be in a position to conveniently, efficiently, and safely repair customers’ vehicles into the future.

We need to talk, but it’s going to take more than just hot air to make it right.

B Andrew Ross aross@bodyshopbiz.com

PUBLISHER Andrew Ross 416-510-6763 aross@bodyshopbiz.com

ASSOCIATE EDITOR Martha Uniacke Breen MUBREEN@BODYSHOPBIZ.COM EDITORIAL CONSULTANT Brian Harper CONTRIBUTOR Abi Slone SALES MANAGER Jay Armstrong 416-510-6745 jarmstrong@bodyshopbiz.com PRODUCTION MANAGER Steven Hofmann 416-510-6757 shofmann@bizinfogroup.ca ART DIRECTOR Choo Hwee Kuan PRINT MANAGER Phyllis Wright CIRCULATION MANAGER Selina Rahaman 416-442-5600 ext.3528 CUSTOMER SERVICE Roshni Thava 416-442-5600 ext 3555 VICE-PRESIDENT Alex Papanou PRESIDENT Bruce Creighton

BODYSHOP is published by BIG Magazines LP, a div. of Glacier BIG Holdings Company Ltd. 80 Valleybrook Drive, Toronto, ON M3B 2S9 Phone 416-442-5600 Fax 416-510-5140 Subscription rates: Canada – $39.95 (add applicable taxes) per year, $62.95 (add applicable taxes) for 2 years, single copy $7.00. USA and all other foreign – US$61.95 per year. U.S. single copy US$10.00.

All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner. Nor may any part of this publication be stored in a retrieval system of any nature without prior written consent.

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From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Tel: 1-800-268-7742 Fax: 416-442-2191 E-Mail: privacyofficer@bizinfogroup.ca Mail to: Privacy Officer, Business Information Group, 80 Valleybrook Drive, Toronto, ON M3B 2S9 ISSN 0045-2319 Online 1923-354X Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return postage guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept. — Bodyshop Magazine, 80 Valleybrook Drive, Toronto, ON M3B 2S9 We acknowledge the financial support of the Government of Canada through the Canada Periodical Fund (CPF) for our publishing activities.

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news

New Martino Location Goes Lean

Jack Martino (left) and brother Vince, owners of Martino Bros. Collision~CSN at the launch of their new location near the Toronto airport.

T

oronto-centred Martino Bros.

Collision~CSN recently celebrated the opening of its new Dixon Road location with a barbecue that featured some very special guests, including a visit by Toronto mayor Rob Ford. The new Martino Bros. Airport location joins the company’s existing Dundas Street West location.

Owner Jack Martino and his brother Vince embraced the Lean philosophy about two years ago, after taking PPG’s

comprehensive Lean course. As Jack recalls, going down to PPG’s Nashville head office and being exposed to how other shops were dealing with the same challenges they were, was a wake-up call.

For example, he says, “We were bringing in 40 cars at a time, and putting out 12.

So we cut back and brought in 25 cars at a time. Still put out 12. So we thought, why are we creating all this havoc, all this mess?” The shop cut down to a throughput of just 12 at a time, and now push for

The $64,000 Answer: Toronto Towing Company and Owner Fined For Illegal Car Sales

R

oberto Iraheta and Roberto Towing & Auto Services Inc. pleaded guilty to two counts each of acting as a dealer without benefit of registration (curbsiding), and two counts each of engaging in unfair business practices by making false, misleading or deceptive statements.

In Ontario, all dealers and salespersons must be registered with the Ontario Motor Vehicle Industry Council (OMVIC). Unregistered companies or individuals who sell motor vehicles as a matter of business, are considered curbsiders, and are breaking the law. Iraheta was fined $15,000, and the company $13,000, for curbsiding.

Iraheta was also fined $24,000 and the

company $12,000, for making false, misleading, or deceptive statements about the history of the vehicles sold. This included a false statement about the accident history of a vehicle and a false statement about the distance a vehicle had travelled.

Iraheta and Roberto Towing & Auto Services Inc. were charged by OMVIC, regulator of motor vehicle sales in Ontario, in 2010, after OMVIC investigators received information vehicles were being sold from 15 Elrose Avenue in Toronto.

OMVIC’s investigation found approximately 31 vehicles had been sold, some of which were rebuilt insurance write-offs.

maybe 13 or 14, instead of the stress, mess and possible damage of having multiple cars onsite, waiting for work.

The key, says Martino, is in streamlining all steps so that cars move smoothly from one department to the next, keeping everything clean and uncluttered, and above all having a good team onside who understand the advantages—financial as well as practical—of working to top efficiency.

“Everything is clean, and everything is exposed—there are no cars cluttering up sightlines. Now we’re in a better place, and we feel better about it.”

Hamilton Police Advisory for Car Damaged in Serious Hit and Run

H

amilton police would like collision repair shops to be on the lookout for a 1994-1998 Black Nissan 240SX model S14, either coupe, convertible or hatchback.

On July 4th, 2012 an elderly male was struck while riding his bicycle in the area of Hwy. #8 and Grays Rd. Injuries were serious but not lifethreatening at the time of the incident. The collision resulted in the passenger side mirror being torn off by the rider’s elbow and the suspect vehicle fleeing the scene. To date, no party has come forward to police.

This is a somewhat rare car with a car enthusiast following. It is hopeful that the owner of this vehicle has or will attempt to have the black passenger mirror, colour KH3, replaced and/or repaired.

If your collision repair shop or recycling yard is aware of this vehicle or has had an involvement with the replacement of or painting a mirror for this vehicle please call: D/Cst. Walter Niblock #866, Collision Reconstruction Unit, 155 King William St., Hamilton, Ontario, (905) 546-4753, email wniblock@hamiltonpolice.on.ca.

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AkzoNobel Presents 2012 Most Influential Women in the Collision Repair Industry Awards Winners of AkzoNoble’s 2012 Most Influential Women in the Collision Repair Industry award are Kim Parson, president, Automotive Collision Technologies Inc., Randallstown, MD; Catherine Mills, executive director, Florida Autobody Collision Alliance, Orange Park, FL; and Kim Roberts, manager, Fix Auto, Barrie, Ontario.

A

Canadian was among the 2012 winners of the 2012 AkzoNobel Automotive & Aerospace Coatings Americas (A&AC) Most Influential Women in the Collision Repair Industry (MIW)

awards, held recently in San Antonio, Texas. 2012 marked the thirteenth year for the prestigious and coveted industry recognition.

Kim Roberts, manager, Fix Auto, Barrie, Ontario, joins Kim Parson, president, Automotive Collision Technologies Inc.,

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Randallstown, MD; and Catherine Mills, executive director, Florida Autobody Collision Alliance, Orange Park, FL. in receiving the awards.

Award honourees follow in the footsteps of more than seventy past recipients who hold leadership positions within industry associations, shop operation and service sectors of the U.S. and Canadian collision repair industry. They were selected for their contributions to the organizations they represent as well as the automotive industry at large and their respective communities.

The MIW program was established in 1998 to both recognize and promote the contributions of key leaders representing a valuable resource pool for the collision repair industry. The MIW program also enables scholarships, administered through I-CAR, to be provided to deserving women seeking to advance their education and pursue career opportunities within the collision repair industry.

Nova Scotia Shop Site for TV Custom Build

orld-famous car designer, builder, and painter Rich Evans set out with a team of nine other automotive experts to Elmsdale, Nova Scotia recently for the filming of an upcoming episode of “World Wide Car Building with Rich Evans,” a car building show with a cultural twist.

“World Wide Car Building with Rich Evans” (WWCB) is a documentary-style TV series in which Evans collaborates with car builders around the world, engaging the audience in a cultural exchange of creativity, technique, and the universal love for the automobile.

In this episode, Rich and crew team up with Curtis MacLean of Curtis Customs. Together, the team will build a customized 2004 Hummer H2 for National Basketball League CEO Andre Levingston.

Each episode of WWCB begins with a client’s request for Rich Evans to build a one-of-a-kind car. Evans assembles a team of specialists who travel to that country for the build.

Evans is widely known as a car designer and builder up for any challenge who is also known for his unique vehicle graphics, customization and modification. Celebrities often seek out Evans’s work on special projects around the globe.

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427 Auto Collision-CSN Celebrates

SAVE TIME, SAVE MONEY!

The D’Allessandro family celebrated another successful event, and a very special birthday. (l-r) John D’Allesandro, mother Gina, sons Frank and Lorenzo, and father Ralph, who celebrated his 81st birthday at the event.

T

he 427 Auto Collision Annual Charity BBQ once again attracted a strong contingent from the collision industry, but this year festivities were punctuated by birthday celebrations for the patriarch of the D’Allessandro family.

Ralph D’Allessandro, father to Lorenzo, John, and Frank who operate the Toronto business today, was on hand to blow out the candles for his 81st birthday, with wife Gina by his side. A rousing rendition of “Happy Birthday” followed.

Lorenzo D’Alessandro thanked business partners and customers for once

again making the annual BBQ charity fundraiser a success.

“Thank you for helping us raise money for a great cause in Make a Wish. We try to raise money for three to four trips a year at about $10,000 for each so everything helps.”

In all, some 300 were expected to attend the day’s festivities, with special appearances by cheerleaders from the Raptors and the Argonauts, music, and a selection of custom bikes and cars for enthusiasts.

And the Winner Is! Congratulations to the winner of a luxury brand wristwatch in our “High End Vehicle Repair Survey.”

The winner is:

THE MOST ADVANCED AUTOBODY PART ORDERING SYSTEM • Order parts FRESE from your PS! L HO L A R preferred FO NOW! TRY IT suppliers • Add new suppliers easily • Data owned and controlled by you • Secure transactions

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Stay tuned for future surveys and prizes.

See page 30 for our annual Door Rate Survey.

Custom Refinish Award Up For Grabs In 2012 The Bodyshop Magazine Custom Refinish and Bodywork Award is up for grabs.

Bodyshop Magazine is looking for the unique, the professional, and the passionate workmanship exhibited by past Canadian recipients of the award.

The winning example will be featured in the October issue of Bodyshop Magazine.

Nominate a shop or custom car professional today online at www.bodyshopbiz. com/awards/bodywork/ or by sending a nominating letter and images by mail to: Custom Refinish and Bodywork Award, Bodyshop Magazine, 80 Valleybrook Drive, Toronto, Ont., M3B 2S9.

Order parts with a few clicks of your mouse from any computer 24/7

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Letters Dear editor: I believe that the collision repair industry is near the tipping point (Publisher’s Note, June 2012). If you look at the editorials in your and other trade publications, and the dialogue taking place in the online discussion forums, it clearly demonstrates the sorry state of the relationship between insurers and repairers.

My view is that as an industry, we need more consultation and collaboration in order to address the issues facing our industry today. I remember back to a CCIF meeting in Edmonton, and again in Toronto when Doug Kirk spoke on the insurer/repairer relationship and situation in the U.K., and suggested that we as an industry could or should take control here in Canada before it was too late! Or are we already too late?

We should not paint all insurers nor all repairers with the same brush; there are good ethical players on all sides of this industry. [But] I believe that Tom’s presentation at the CCIF in Vancouver was a call for more dialogue, consultation, and collaboration, and perhaps a wake-up call for this industry.

Kudos to Tom for getting the conversation started. I just hope that more dialogue will take place as a result of his presentation.

Dana Alexander, General Manager Dana’s Collision Center/CSN Fredericton, N.B.

Appointments CARSTAR has announced the appointment of Terry Holowaty as CARSTAR’s new quality systems specialist for Western Canada. Holowaty will work directly with franchise partners in Western Canada, helping them to understand and implement CQS best practices in the technical, estimating, and production aspects of their operations. Holowaty will also work towards supporting the needs of CARSTAR’s insurance partners in these regions, and ensure their customer’s vehicles are repaired correctly and within a timely manner, in accordance with CARSTAR’s quality standards.

Holowaty is trained as a journeyman autobody technician, with more than 25 years of experience in the collision repair industry, including 15 at the managerial level. In addition, he has run his own independent auto damage appraiser company.

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Lean, Mean, a

We talked to bodyshops across the country to f lean, maximize efficiency, or do their part to red Here’s a sampling of what they had to say.

By Martha Uniacke Breen

Shelley MacKay, MacKay’s CARSTAR Collision, Sackville, N.S.

“The best thing we ever did was install a management system [Summit] in June 2010. It keeps all the information in one location, so that when we do an estimate or the estimate

comes in from the insurance company, it exports the assignment, makes it easy to move the job along, orders the parts, and keeps everything about that job in one place, including all the customer info. I like that it’s completely paperless (though that did take some getting used to!). Everything is scanned in, all communications with the insurance company or customer are done by email, and any notes, etc., are all in one spot where it’s very easy to look it up. It also streamlines payroll, since all of the techs’ hours are tracked as well as cycle times.

“Whenever we have a customer walk-in or an insurance job, we have the customer fill out a form with their complete info, and it also has room to give feedback, such as where did they hear about us, and so on. Our estimator has his job down to a science, but he works from the same sheet while doing his teardown, and it has a checklist on it. Then while the car is in the shop, the repair order will have all of that information, plus any notes, contained on it, so it’s all in one place.

“Then finally, before every car leaves, we do a step-by-step quality control procedure to catch anything we might have missed. It’s part of quality service, but it also lets us know exactly where we stand if there should be a comeback.

“Being extremely well organized at every stage is very important; not only with the management system, but by having good manual systems as well.”

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n, and Green

try to find out what they’re doing to go (or stay) t to reduce their carbon footprint. y.

Richard Marsh, Brimell Group Collision~CSN, Toronto, Ontario “The key to our entire operation is the 5S concept: sorting, stabilizing, sweeping, standardizing, and sustaining. It’s based on a Japanese concept that was implemented by Toyota, and we have applied it to every operation in the shop.

“It works like this: you start with ‘Sorting,’ i.e., identifying an area that needs to be worked on, and starting by removing anything in the area that doesn’t belong there, contributes to reducing efficiency, or makes it disorganized.

“Then you ‘Straighten/Stabilize’: you return what you will be keeping in this area in a smart and organized way, and fine-tune it if necessary, so the process of maintaining it can be learned and repeated by everyone who works in this area.

“The third step is ‘Sweeping/Shining,’ which refers to keeping the area clean and spotless, as well as streamlined and free from clutter. “‘Standardizing’ comes next: that’s where the process is internalized as standard operating procedure, and you ensure that everyone in the organization, from the techs to the front office, understands exactly what the procedures and organizing principle of a given area are, where everything goes, and where it gets put back.

“The last step is ‘sustaining.’ This is about documenting

the process, in effect: the 5S system for every department and every process is codified in writing and maintained throughout the organization.

“We use the 5S system in every procedure in the shop.

To take one example, with estimating, we have 100% digital processes to communicate with the insurance company and our customer, as well as internally in the shop. The entire estimating process follows Lean principles—from blueprinting, meticulous disassembly, to repair plan generation, following a detailed procedure, with checklists at every stage, so that once the estimate is generated and approved, it will be perhaps 99% accurate. The key is to get it right the first time, because if you don’t get this step right, it will fall apart all along the rest of the process.

“A system like 5S is actually very easy to implement, and once people see how it works and see the efficiency of it, they buy into it and productivity goes way up. From experience, I have found that keeping things simple is the best way.”

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Tei Seizinger Mearns, Otto’s Collision Centre, Ottawa, Ontario “Scheduling is a big thing with us. We have a small team of only 12, with three people in the front office, so we can only take on so many jobs at a time. The old mentality was just to take in every job and push the guys if needed; but now we make appointments, so that we are only doing a given number [and size] of jobs at any given time. That way, we know what is coming in, can pre-order the parts, and don’t take up bays waiting for what we need. Then, when the parts do come in, we call the customer and make the appointment to get it done.

“We apply Lean principles to our parts ordering as well. We have a special position in the shop of parts coordinator, who actually attends the build-down at the estimate and sees for himself what parts will be needed. Then when the parts arrive, we use a parts cart to transport them directly to his office, so he can see at a glance what has come in, and can authorize the start of the repair.

“In the front office, we use the Summit Management System, which sets out everything in black and white. We have terminals throughout the shop, and I can see at a glance what every guy is doing at a moment’s notice. And everything is right there.

“Our receptionist, Angie, has been trained in mirrormatching estimates and other shop procedures, so she’s more than ‘just’ a receptionist. She updates customers every day by email (or phone, if preferred); she handles receivables from the insurance companies (the Summit system has a tracking system, but sometimes there are things like towing orders that you need to ensure have been paid for), and handles many other functions.

“Quality control is everything in a shop, so we monitor it at every stage. As a car moves from one stage to another, we have a little stick-on light that we put on the vehicle to notify myself or Kirk (our appraiser) to come and do an inspection before signing it off to the next stage. It takes a little extra time, but it’s a matter of pride.

“Every two hours, we have what we call ‘pitch meetings.’ I go out on the shop floor with a little air horn and blow it, and we make sure everyone is working to the best effect of their time. We even have all our techs skilled in every job, so that if one department is backed up, we can call in techs from other departments. It eliminates bottlenecks and makes sure all the techs are working to the best efficiency they can.”

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Daniel Tsatsos, Superior Auto Collision, Toronto, Ontario Did you know that when you are spraying a catalyzed paint product in a spray booth or prep deck, the proper personal protection equipment is an air-supplied respirator?

Air supplied respirators must be supplied with Grade “D” Breathable Air. Quality Air Breathing Systems are designed to provide Grade “D” Breathable Air from your existing compressed air system, for compliance with current CSA Standards when using an air supplied respirator.

Systems sized from one person to twelve persons at the same time. We offer complete systems, with proper filtration and carbon monoxide monitors, panel mounted, and ready to use. Available in belt mounted, wall mount, and portable versions.

“One way we’ve improved efficiency is by participating in the aftermarket pricing program, whereby the insurance company might only want to pay for an aftermarket part, but we can go to the OEM and have them match the price with a brand name part. Not everyone participates, but many of the major OEMs do. Customers love this, and so do the insurance companies.

“Also, we’ll do scheduling for cars with minor damage, if the vehicle is still operable. When we do the estimate, we’ll take the paint code and other information, then make an appointment with the customer to bring the car back later, once we’ve pre-ordered paint and other materials such as parts if needed.

“That way, it’s all ready to roll when the customer brings the car in, and it saves considerable time and money: there’s less downtime for the customer, no need for a rental car, and it doesn’t tie up space in the shop with cars waiting for parts or waiting to be worked on. It’s much easier for us to schedule shop time as well.

“We use the Mitchell Repair Centre program; it’s saved us a huge amount of time in processing paperwork, doing invoices, etc.; you can just scan in any paperwork, and we do all our invoices by email now.

“We’re very big on streamlined communications with employees. With the Mitchell Repair Centre, it’s very easy to input any notes about the car that a tech or the estimator may have noticed, such as prior or hidden damage, etc. We also write right on the car using special pens that don’t damage the paint, to point out any damage, so there’s no chance an employee will miss anything.”

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time timesaving savingtips tips

Time is Money

When it comes to basic shop functions like painting and measuring, good housekeeping practices save time and keep operations moving smoothly

By Abi Slone

You may never have heard of artist Francis Davis Millet, but if you’re in the bodyshop business, this is the man you want to thank. Before his untimely death on the Titanic (yes, the Titanic), in 1892 Millet invented what is said to be the first spray paint delivery system, all in order to meet a deadline. And since most shops have more work than time, being efficient is still the goal, 120 years later.

Thankfully, when it comes to spray painting and booth technology, the heavy lifting is now taken care of by industry leaders such as Spray-Tech and Grand Prix Imports. But to put together a process that makes the most of the time and talent you have on hand takes more than a top-notch machine. BodyShop looked to experts and industry best practices for tips and advice on how to save time and set up an efficient and effective shop.

Continued on page 20

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time time saving saving tips tips

Continued from page 18

Global Finishing Solutions (GFS), based in Barrie, Ontario, not only offers a variety of paint booth systems and a weekly “booth blog” for up-to-date industry information, but provides its customers with a finishing school of sorts. GFS Canadian sales manager Karen Winter believes that cleanliness is next to godliness when it comes to getting the job done right the first time. From each area of the booth (mixing and the paint spray booth areas) to each step of the process, protecting the vehicle surface from contaminants is key.

Preparing the vehicle thoroughly before painting will help ensure there’s no dirt being introduced to the automobile surface.

Outside of the booth, first pressure wash, degrease, and perform a chemical wash (using one towel for solvent and another for drying the vehicle). When sanding the car, remember not to touch it with uncovered hands, which can unintentionally transfer oils, and when it’s covered and ready, move into the booth and do a final dust removal before the painting process begins.

The operator can also bring contaminants into the booth, so ensure that he is wearing the appropriate attire—no T-shirts or any cotton materials, as they contain minuscule fibres that can adhere to the paint. Cover all hair with a hairnet, and lint-free suits are a must.

Some key things to look out for when it comes to completing the perfect paint job, the first time around? Paint straining, done the right way (avoid strainers where fibres can be deposited into the paint); mopping, with the best of intentions (never use a cotton mop in the booth, as it will leave fibres that can become airborne and adhere to the paint); and avoid wooden paint stirrers that seem helpful, but can leave small fibres in the paint itself. And remember to always follow the manufacturer’s directions to get the best results.

Saving time is one way to be efficient in the shop, but adopting energy-efficient practices can positively affect your bottom line. Grand Prix Imports’ Accudraft I-Pad comes equipped with accuHz Variable Frequency drives, giving the shop control over its own process and helping to get the job done faster while reducing energy costs. Founded in 1971, Accudraft was among the first to introduce the downdraft auto body paint booth, and continues to innovate with its Dual PaintBase Technology system, allowing the system to change between water-based or standard (solvent-based) paint

modes, preparing shops for water-based paints in a cost-effective way.

Spray-Tech systems are committed to helping bodyshops not only adopt waterbased paints, but also to address the issue of waterborne’s slower drying times, which can backlog a shop. The company has introduced a system that increases the velocity and amount of air moving over the vehicle’s surface and reduces the relative humidity by heating the air, effectively evaporating the water, thus speeding up the drying time from start to finish.

But beyond industrial innovations, there are other ways to save time, money, and the environment in the bodyshop. According to Tim Morgan, managing director of Elektron Inc., the first step in running an efficient shop is to “clean and sort your facility,” then you can move on from there. But what does that mean?

Based on the Lean principles of automotive production adopted by Toyota in the ’50s and subsequently applied to automakers and the automotive industry overall, this process has become part of best practices when it comes to assessing shops across North America. The key to the Lean philosophy lies in focusing on the talents of

your team, day-to-day processes, and how well the team communicates, with a view to maximizing efficiency and minimizing waste.

Central to the Lean system is implementing the 5S System to create a seamless work environment. The 5 S’s are sort, set in order, shine, standardize, and sustain. Essentially, each task should have everything it needs to be completed on hand, and organized in the order in which the task will proceed. Also very important is that the work environment should be clean and the process adhered to, no matter the task.

In addition to Lean changes on a shop floor, the office can often streamline its processes with such good housekeeping tasks as keeping tools like pens and questionnaires close at hand, and by assisting in managing the floor’s workload and setting realistic customer expectations, leaving everyone time to do the best job, the first time.

Learning how to save time without compromising quality and service takes organization and thought from the top down. But using the right tools and implementing the right processes at each stage can result in significant cost savings, and ultimately, better quality output.

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ASRW is the industry’s leading resource for comprehensive knowledge, networking & trends.

With something for everyone, it’s the only place where automotive service & repair professionals will find everything they need to accomplish their business goals for the next year: 200+ hours of education, opportunities to meet with the brightest minds and a wide array of products/ services – all while enjoying life in the Big Easy. We provide the resources. You decide where they will take you in the next year.

RouLeR! L aissez Les Bons Temps Exhibits: October 11–13 Conference: October 10–13 Morial Convention Center New Orleans, LA USA Held During:

ASRW12-FullPgAd-0312-NACE-8.125x10.875.indd 1 nace p21.indd 21

Co-located with:

7/3/12 1:15 PM 27/07/12 7:35 AM

products

Disposable Vented Paint Cup System

New Max Grinders

DeVilbiss Automotive Refinishing announces the availability of the Gunner Cup. The Gunner Cup is a disposable vented paint cup system that allows users to mix, paint, and store all with one cup.

The new cup is an easy-to-use two-piece system available with either 125-micron or 200-micron filters. The cup features easy-toread paint company-specified mixing ratios, and also has flat lids available for easy stacking and temporary storage. The disposable hard cup design is engineered for consistent fluid flow with its patented air valve. The Gunner Cup works with waterborne basecoats, clearcoats, and solvent basecoats.

DeVilbiss Automotive Refinishing www.autorefinishdevilbiss.com

Ingersoll Rand’s 5102Max Angle and 5108Max Straight Die Grinders deliver the power technicians need to complete tough material removal jobs quickly. Each die grinder comes with a ¼” and 6 mm collet and features an enhanced grip design, so operators can run the tool for an extended period of time without fatigue. The 5102Max has an exclusive spindle lock feature for faster abrasive changeovers. The tools’ lube-free motor design eliminates oil contamination in the work environment and does not require daily lubrication, like many competitive products.

Also, a piped-away exhaust kit comes standard with each tool.

Ingersoll Rand www.ingersollrand.com

Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com.

To find out how your organization can be included in this directory and on the web, contact aross@jobbernews.com

AUTOMOTIVE PARTS & ACCESSORIES

AUTOMOTIVE RECYCLERS

Aisin World Corp. of America, Inc. (AWA), a leading Tier One automotive components supplier and one of the world’s largest manufacturers of aftermarket parts. AISIN’s original equipment technology and know-how is used to ensure product quality and reliability.

To learn more about our products, request a catalogue today. www.aisinaftermarket.com Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers S.B International Inc. www.sbintl.com “We keep engines humming”

AUTOMOTIVE RECYCLERS Carcone’s Auto Recycling and Wheel Refinishing www.carcone.com With over 32 years of experience Carcone’s Auto Recycling & Wheel Refinishing is your one stop for quality recycled products and wheel refinishing needs. Call today at 1-800-263-2022 or visit us on line at www.carcone.com

Standard Auto Wreckers View Our Online Inventory @ www. standardautowreckers. com or call 416-286-8686. Experienced Shipping Department to Ensure Parts Arrive Safely.

BUSINESS MANAGEMENT SERVICES The Automotive Aftermarket E-Learning Centre Ltd www.aaec.ca AAEC - BEST - Business Evaluation Support & Training - Instructing and Coaching with the Proven Business Management Tools that drives a shop’s Bottom Line, Team Culture and Marketplace Credibility.

HAND CLEANERS GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

WAREHOUSE DISTRIBUTORS & BUYING GROUPS Bestbuy Distributors Limited www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers.

The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group Kerr Machine Shop Group Inc.

www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

REFRIGERANT Duracool Refrigerants

www.duracool.com Nationally Distributed by: Deepfreeze Refrigerants Inc. The Leaders in Hydrocarbon Refrigerant Technology. Guaranteed In writing not to harm any Mobile A/C System. You can feel the Difference that Quality Makes. “Our Formula Never Changes”.

Stay up to date at www.VOCcompliance.com

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ADVERTISERS INDEX

Company

Page #

Advics North America (AMSales@advics-na.com) ........9 p22,24,26 August Prods.indd 22

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products

Continued from page 22

Updated Arc Armor Helmets

All-in-One Portable Welding System

Miller Electric Mfg. Co. introduces new digital controls and new headgear for its Arc Armor Digital Elite, Digital Performance, and Digital Pro-Hobby Series auto-darkening welding helmets. The allnew digital controls make it easier for the welder to adjust shade, delay, and sensitivity, even when wearing gloves. The new headgear is designed to increase comfort, is substantially easier to adjust to personal preferences than previous models, and has been tested to withstand the rigours of daily use. The updates also include the introduction of two new female-inspired graphic designs: Fury and Illusion. These are the industry’s first large-window professionalgrade helmets with graphics for women.

Miller Electric Mfg. Co. www.millerwelds.com

Miller Electric Mfg. Co. has introduced the new Multimatic 200, an all-in-one portable multiprocess welding power source capable of performing MIG, Stick, and TIG welding processes in one compact design. The new Auto-Set Elite feature allows operators to quickly and easily set weld parameters based on material type and thickness, as well as fine-tune those parameters to match each specific application. The unit weighs only 29 pounds and connects to common 120- and 230-volt power receptacles with the Miller-exclusive MVP multi-voltage plug. The system has a durable, impact-resistant polycarbonate case that protects the machine from harsh environments and the rigours of daily use.

Miller Electric Mfg. Co. www.millerwelds.com

Air Speed Frequency drive Direct fire gas burner Heating recuperator Smart cure

New technological power.

BLOWPOWER. Blowtherm, innovative system optimises the already remarkable performances of the most famous and appreciated spray booths in the world.

An added value for the most careful and demanding spray booth operator.

Energy saving Reduced environmental impact Shorter operating cycles Exceptional results Higher profits Tomorrow technology, today.

REFINISHING PLANTS FOR THE MODERN BODY SHOP

TSSA Certified Contractor Flat Line Spraybooth Specialists Inc. t: 905.475.560t0 f: 905.475.5605 250 Shields Court, Markham, ON L3R 0M5

Mitchell Integrates with KPA Software Mitchell has announced a new technology integration with KPA as a partner in the RepairCenter ToolStore, making it possible for auto body repair shops to engage with KPA’s compliance solutions directly from the RepairCenter Workspace. KPA’s proprietary myKPAonline system for automotive repair and collision centres is now seamlessly integrated into RepairCenter through the ToolStore to provide auto body shops compliance assistance with local and federal laws. The assistance offered by KPA can cover all aspects of OSHA, EPA and DOT compliance and can also provide loss control benefits, reducing overhead shop expenses. KPA’s nationwide compliance experts can supplement the myKPAonline software solution to provide personalized onsite assistance.

Mitchell Repair Center www.mitchell.com

www.flatlinessi.com

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FBS_Ad-Aug-Sep_K-AUTO-MASK.pdf

7/24/2012

12:44:42 PM

K-Auto Mask Waterborne Professional quality, low creped masking tape with heat resitant rubber based adhesive. Ideal for automotive, marine and industrial applications.

#48010 #48020 #48025

3/4” x 55yd (32 rolls per box) 1.5” x 55yd (16 rolls per box) 2.0” x 55yd (12 rolls per box)

Benefits & Advantages Very thin/sharp edge - ideal for applications with waterborne paints.

Removable without residue with oven curing temperature of 90 °C (194 °F) for 1hr.

Excellent handling and cornering, clean paint lines, conformable and flexible.

Manufactured in Germany by IKS Exclusively for FBS Distribution Co., Inc. Tel.: 1-888.984.9441 sales@fbs-online.com www.fbs-online.com

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products

Continued from page 24

Compact, Efficient Pressure-Fed Gun

New Masking Tape Products

Sata has introduced a very lightweight, pressure-fed gun designed for the manual serial coating of small and complex parts. The SATAminijet 1000K can be connected via double diaphragm pumps, pressure pots, or central material supply systems for greatest versatility. With its compact and ergonomic design and low weight, the gun allows even long-term use without operator fatigue, is easy to operate and can be very precisely adjusted. The gun is available in nozzle sizes of 0.3, 0.5, 0.8, 1.0, and 1.2, and is also offered in a suction cup version with 1.4 nozzle size for smaller surfaces.

Sata/Eurotech Spray Products www.satacanada.com

Norton’s new Norton PG and Norton AquaMask (AM) masking tapes release smoothly and remove cleanly with no slivers or adhesive remaining, and effectively protect the car from paint bleed-through and flaking from the backside. Compatible with solvent and waterborne paints, the tapes are stain- and transfer-resistant, as well as UV-resistant for up to three days.

The Norton PG has an added benefit of being able to withstand temperatures up to 325 degrees F and still removes cleanly from either hot or cold surfaces. The more cost-effective Norton AM is enhanced with a rubber-based adhesive that securely bonds to itself and any substrate during the spraying process.

Norton www.saint-gobain-abrasives.com

advertiser index Auto Magicians

8

www.automagicians.ca

Blair Equipment

26

www.blairequipment.com

BMW

32

www.bmw.ca

CANUSA

11

www.canusa-cdc.com

DuPont Performance Coatings

5,7

www.cromax.dupont.com

FBS

25

www.fbs-online.com

First Choice Auto Repair Systems Inc 9

www.Ezpartorder.com www.EZShopManager.com

Flatline

24

www.flatlinessi.com

Kaeser Compressors

14

www.kaeser.com

Kennedy Paint

31

www.southernpolyurenthanes.com

Martech Services

16

wwwbreathingsystems.com

Mirka

10

www.mirka.com

NACE

21

www.asrwevents.com

15,17,19

www.OEConnection.ca/shop

OEConnection

Pro-Spray Automotive Refinishes

2

www.ProSprayFinishes.com

Sherwin Williams Automotive Refinishes 23

www.sherwin-automotive.com

ValsparAutomotive

27

www.valsparautomotive.com

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banner chart

Banners, Networks and Fr

We asked some of Canada’s leading regional and national banners, networks and franchises to give us a bri Here, at a glance, is what they told us. (Note: Several companies are in transition and elected not to particip

NAME TYPE

HOW LONG IN MEMBERS OPERATION

REACH /DUES

COST TO JOIN TO JOINING

PRERE MEMB

Maaco Collision Repair & Auto Painting

Franchise & Banner

40 years

450

International

$30,000 for new franchise license; Banners vary, depending on sales volume and market size

N/A

CARSTAR Automotive Canada Inc.

Franchise

18 years

160+

National

$30K-$250K/based on market

N/A

CSN Collision & Glass

Network

10 years

130

National

flat monthly fee

Evidence training; insuranc business municipa of a lifet work an Lifetime receptio in repair trained s evidence in techn compute systems monitori custome demonst strong p insuranc participa training

CK Collision

Banner/chain

34 years

4

Regional

Zero cost, zero dues

Ownersh rapport w

Fix Auto

Franchise Network

20 years

205

National

There is an initial fee to join the network along with the cost to undergo brand conversion; fee will vary based on the current status of the location

Full audi various a include f personal review

Quality Assured Group

Network

20 years

17

Regional

Buy-in covers legal fees, start-up kit with flag; monthly fees

Member ICBC Va requirem

NAPA AutoPro Collision

Banner

N/A

47 (Que.); 12 (rest of Canada)

Regional/ National

N/A

N/A

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banner chart

nd Franchises, At A Glance

s to give us a brief rundown of what they require to join, and what their members receive in return. d not to participate.)

N

PREREQUISITES MEMBERSHIP

BENEFITS OF /CONFERENCES

TRAINING

SOCIAL ACTIVITIES

anchise vary, es et size

N/A

Brand name recognition; increased buying power; increased sales (retail, fleet, trade); business and technical support

4-week New Franchisee program; ongoing operational training and support

Annual International Convention, regular meetings

N/A

Regional managers and regional directors to assist franchise partners, backed by a full corporate staff

Full menu of support services and ongoing training, both in-store and online

Annual Industry Conference; Soaps It Up National Car Wash Fundraiser in support of Cystic Fibrosis Canada; Annual Charity Golf Tournament in support of Cystic Fibrosis Canada

Evidence of ongoing commitment to technical training; strong progressive relations with insurance companies; evidence of proper business license; Compliance with all municipal/provincial/federal permits; provision of a lifetime guarantee on all collision repair work and willingness to incorporate CSN’s Lifetime Warranty Program; clean and inviting reception area; modern facility with the latest in repair equipment technology; properly trained staff and certified technicians; evidence of ongoing commitment to participate in technical training programs; Utilize computerized estimating and/or management systems; willingness to utilize a 3rd party CSI monitoring provider to ensure excellent customer service is delivered consistently; demonstrate leadership in local marketplace; strong progressive relationships with insurance companies; commitment to actively participate in CSN related functions/events, training programs and industry initiatives.

Participation in CSN’s National or Regional Insurance Agreements; being connected to a group of like-minded collision repair facility owners with high standards in quality and professionalism; ability to connect with key stakeholders within the collision repair industry; gain important industry insight to assist you in maintaining a successful business for the future; realize strategic and financial benefits as a participant of programs offered by CSN’s valued industry partners; participant of CSN’s National Lifetime Warranty Program; Best-in-Class training; key performance measurement standards to improve all areas of your business; Opportunity to link your strong brand within your community while connecting to CSN Collision and Glass’ national brand presence; alliance with The National Network of Collision Repair Facilities who has your local business needs in mind

Customer Service; Production; IT Solutions: Glass Installation; Insurance Relations; I-CAR courses

Annual Conference; Annual Golf Tournament; Adjuster Date Night; Quarterly Members Meetings; Insurance Relations Socials

Ownership of building and land; good rapport with insurance companies

True benchmarking; load levelling of staff/vehicles; training support; management support; technical support; financial support

I-CAR; BASF Performance Group; NACE; Ancillary Certification programs (welding, A/C, health and safety, etc.)

We are looking forward to announcing an exciting new social activity before the end of the year

Full audit of the facility measuring various areas of operations that include facility, equipment, quality, personality of management, financial review

Join a leading group; secure your future; invest in a shops succession plan; improve profitability; join the most recognized network by insurance companies on a national basis; predict the future

Operations: I-CAR, customer service, management, sales training, soft skills training. Insurance: I-CAR, customer service, time management, soft skills training

Several annual regional events, as well as National Annual Conference and National Annual Golf Tournament

Member of B.C. Auto Retailers’ Association; ICBC Valet Express member; some territory requirements

Group buying power; joint advertising; group calendars and other promo items; joint website; group networking

ICBC training program 2X a year; joint sessions at head office

Annual meeting plus 2 regional meetings per year; monthly management meetings; social events

N/A

NAPA ProLink procurement and electronic catalogue; assistance in estimating and business with insurers; bodyshop board of directors; online NAPA AUtoPro Collision Boutique; group insurance

Training in preparation of imaging estimates

Karting: NAPA AutoPro Collision (Montreal); Quebec annual conference jointly with AutoPro mechanics’ shops

l fee to along undergo n; fee n the the

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door rate survey

DOOR RATES SURVEY:

What is the average posted door rate?

Purple: Mechanical; Green: Frame; Red: Refinish; Blue: Body

WHAT’S RIGHT? D

oor rates—posted versus paid—have long been a sore point for collision repairers. Still, it continues to be worthwhile to re-examine them.

After all, rates serve as a jumping-off point for discussions related not only to profitability and the new demands on shops, but also repairer-insurer relations, and how this industry is destined to evolve in terms of the services that shops provide.

The survey results show a wide disparity in the posted and paid door rates across the country, from an average paid body labour rate of $45.25 in Quebec to a high of $72.70 in Alberta.

Perhaps the most notable facts are that mechanical rates are between $15 and $20 an hour higher than the door rates for what is considered bodyshop work (body, refinish, frame)—is it any wonder more shops are venturing into mechanical repair?—and the fact that respondents told us that the real rate should be about $15 an hour higher, more or less across the board.

What is the actual average door rate paid?

WHAT BODYSHOPS SAY: “We need licences, permits, certificates, training, updating, I-CAR, paint company training, insurance training, etc. [We] purchase equipment, upgrade equipment, computers, scanners, etc. like mechanics, doctors, dentists, etc. Why do we not get paid equally?”--Robert Dumais, Streamline Collision, Barrie, Ont. “Qualified help and the proper equipment necessary for repairs are going to be impossible to obtain at current rates, plus the percentage of the bottom line. What’s next?”--Terry Frid, Terry’s Auto Body, Dundas, Ont. “In our area, to be competitive with techs’ wages and retain skilled and certified people is difficult, due to the province’s oil and gas industry paying much higher wages. We must see a change in our industry very soon.”

Vince, L-Jay Autobody, Nisku, Alta.

“The gap between body shops and other trades is too great. Why are we lagging behind?”--anonymous

What should average door rate actually be?

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