Bodyshop December 2009

December 2009 www.bodyshopbiz.com

PLUS:

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

WATERBORNE SURVEY RESULTS FINDING THE RIGHT SPRAY GUN AND MORE

Making the Grade THE BODYSHOP MAGAZINE 2009 INSURANCE REPORT CARD

Connect with a valuable

CSN offers a non-competitive, open forum

group of experienced

is our strength. Quality, service and

collision repair professionals.

group where unity yet independence customer care focused facilities are what our network is built on. Thinking of connecting? Make the right one.

We are DEDICATED TO EXCELLENCE!

For more information please visit us at: www.csninc.ca or e-mail info@csninc.ca CSN Corporate 377 Evans Ave, Suite 102 Toronto, ON M8Z 1K8 866-400-4CSN

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Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

contents

December 2009 l Volume 38, Issue 6

Features 14

Paint by Numbers

17

2010 Autobody Industry Directory

26

The Way of The Gun

28

Entering Turbulence

Find out where the industry stands in terms of its progress towards waterborne conversion, in our semi-annual waterborne benchmark survey

Waterborne technology has changed the demands placed on your paint equipment, especially your spray guns. Find out everything you need to know to make an informed equipment purchase.

Supplemental air movement systems have become a new technical reality for the industry, particularly when trying to get the best drying times out of the new waterborne paint. Find out what the pros at I-CAR recommend when it comes to the technical side of spray booth air movement.

Cover Story

10

Making the Grade We asked you to assess the KPIs of your insurance partners. Now we present you with the results, in our second annual Insurer Report Card.

26

28

In Every Issue 4

Viewpoint

35

Subscription information

News

36

Internet directory

31

Photo file

36

Advertiser index

34

Products

37

From the publisher

6

visit us at bodyshopbiz.com In the next issue: New Body Tech; The 2010 Cross Canada Survey Results; Spray Gun Cleaning Tips and More. www.bodyshopbiz.com l December 2009 l Bodyshop 3

Bodyshop CANADA’S MAGAZINE FOR COLLISION REPAIR PROFESSIONALS SINCE 1970

viewpoint

Crashing and Burning A good friend of mine who works in and around the insurance business and I were recently having lunch when the topic of conversation quickly turned to television, and in particular, a new cable program called Crash and Burn. While I won’t bore you with an in-depth plot or character summary, suffice to say that the show revolves around the insurance business, and dramatizes the shady decisions that much of the public assumes to be the modus operandi of the industry. Because the entire show revolves around the life of what appears to be a caricature of a greedy insurance adjuster, it inevitably involves a few members of the collision repair business as well.

This is where the show gets interesting, and frankly disturbing, for those in this business. Far from a professional operation, the shop depicted in the show is run by members of the Russian mob, who appear to have only a passing interest in the business of collision repair. In fact, in the first half of one episode I watched, the shop crew was shown taking part in money laundering, racketeering, coercion, assault with a deadly weapon (a car), general unpleasantness, and obvious insurance fraud.

I don’t want to be alarmist and suggest that this one program, whose popularity and longevity have yet to be proven, represents a clear and present danger for the collision repair business. It’s bad public relations for sure, but it would be premature to sound the alarm bells. That being said, some of the more industry-related dialogue between the insurance rep and the shop owner does play up a certain public perception about the industry that is worth confronting.

I don’t think I’m going too far out on a limb when I say that the collision repair business does not enjoy the most stellar of reputations. Despite the huge strides in professionalism that the industry has seen in the last decade or so, the broader public can often be difficult to 4 Bodyshop l December 2009 l www.bodyshopbiz.com

convince. (Trust me, I know. As a journalist, I think my profession ranks somewhere between politician and snake oil salesman.) But a tough battle for hearts and minds should not be seen as a losing proposition. In fact, poor customer impressions of the industry could be your shop’s greatest advantage.

Picture yourself as a customer who is brand-new to the collision industry.

All you know is what you’ve seen and heard on television. When you walk into a shop for the first time and deal with its staff, one of two things will happen. Either your suspicions and prejudices will be confirmed and solidified, or they will be debunked.

Take a quick look around your shop, your operation and your staff. Do they reinforce the negative stereotype, or do they bust the mould? Thankfully, a lot of shops I’ve been to of late seem to fall into the latter category, and that can only mean more positive things in the future.

And, as discussed, it doesn’t take much to create that surprise experience, particularly when a first-time customer’s expectations are so low. A pleasant waiting room, a hot cup of coffee, and a genuinely friendly staff who can help sort through the process is likely all it’s going to take. It’s hardly a tall order when you think of it that way, yet it’s surprisingly lacking in some operations.

In the end, if customers leave your shop feeling like they received friendly, professional service in a clean, modern, and comfortable environment, and feel as though they were treated fairly (or even a little better), their impressions of the industry as a whole might not change all that much. But, it might change enough to start chipping away at the stereotype.

There’s a new year’s resolution in there somewhere.

From all of us here at Bodyshop, I wish you a safe and happy holiday season.

B

EDITOR J.D. Ney 416-510-6839 jdney@bodyshopbiz.com

PUBLISHER Andrew Ross 416-510-6763 aross@bodyshopbiz.com SALES MANAGER Jay Armstrong 416-510-6745 jarmstrong@bodyshopbiz.com ACCOUNT MANAGER Jim Petsis 416-510-6842 jpetsis@bodyshopbiz.com PRODUCTION MANAGER Steven Hofmann 416-510-6757 shofmann@bizinfogroup.ca ART DIRECTOR Lisa Zambri PRINT MANAGER Phyllis Wright CIRCULATION MANAGER Selina Rahaman 416-442-5600 ext.3528 CUSTOMER SERVICE Roshni Thava 416-442-5600 ext 3555 VICE-PRESIDENT Alex Papanou PRESIDENT Bruce Creighton

BODYSHOP is a division of BIG Magazines LP 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2 Phone 416-442-5600 Fax 416-510-5140 Subscription rates: Canada – $39.95 (add applicable taxes) per year, $62.95 (add applicable taxes) for 2 years, single copy $7.00. USA and all other foreign – US$61.95 per year. U.S. single copy US$10.00.

All rights reserved. Printed in Canada. The contents of this publication may not be reproduced or transmitted in any form, either in part or full, including photocopying and recording, without the written consent of the copyright owner.

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From time to time we make our subscription list available to select companies and organizations whose product or service may interest you. If you do not wish your contact information to be made available, please contact us via one of the following methods: Tel: 1-800-268-7742 Fax: 416-4422191 E-Mail: privacyofficer@bizinfogroup.ca Mail to: Privacy Officer, Business Information Group, 12 Concorde Place, Suite 800 Toronto, ON M3C 4J2 ISSN 0045-2319 Canada Post Canadian Publications Mail Sales Product Agreement No. 40069240 Return postage guaranteed. Send change of address notices, undeliverable copies and subscription orders to: Circulation Dept. — Bodyshop Magazine, 12 Concorde Place, Suite 800, Toronto, ON M3C 4J2 We acknowledge the financial support of the Government of Canada through the Publications Assistance Program towards our mailing costs.

PAP Registration NO.11024 Member of Member of Inc.

J.D. Ney, Editor jdney@bodyshopbiz.com

Inc.

Association of Association of Business Publishers Business Publishers 205 East 42nd Street 205York, East 42nd Street New NY 10017 New York, NY 10017

When the experts need help, they call us.

Collision repair specialists choose Rondex, because they know we will provide the best products, service and solutions. Rondex is the undisputed leader in collision repair supplies and services in western Canada.

Call us today and we’ll help you find the way to greater service.

Paint • People • Performance www.rondex.ca 177 Isabel Street, Winnipeg, MB R3A 1G8 Phone: 204-943-4531 Toll Free: 1-877-766-3392 Fax: 204-942-0631

news

Winter Wonderland

A

lthough it hardly comes as a surprise to Canada’s drivers each year, winter’s arrival generates a considerable increase in automotive claims, says insurer Aviva.

According to historical data, Aviva sees an average increase of over 38% in customer claims during the winter months compared to the rest of the year.

Slippery roadways and whiteout conditions accounted for more than $38.5 million in auto-collision claim payments for Aviva Canada between December 2007 and February 2008.

The first snowfall of the year historically accounts for the highest instance of collisions. “While Canadians are traditionally very experienced winter drivers, the first snowfall of the year can be extremely challenging even for the most apt motorist,� says Jim Haskins, executive vice-president of claims and procurement for Aviva Canada. “Icy road conditions result in vehicle sliding and skidding, which are the most common causes of collisions particularly at the start of the season.�

Results also show that of those insured, an average of 5.6% file claims in winter, compared to 4.1% filing claims during the rest of the year.

Snow, sleet, and black ice often force drivers to focus on the road straight ahead. With drivers being less conscious of their surroundings to the left and right, vehicle collisions and fender-benders are far more prevalent.

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CSN Welcomes Waterdown

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A Star is Born

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Paint cars faster than ever before.

DuPont was pleased to be the Gold Sponsor 2009 of the WorldSkills Car Painting Competition. We celebrate Daniel Green’s achievement, as the representative for Canada in the Car Painting Competition. Harold Then, Canadian Expert, mentored Daniel. The sixteen competitors used leading edge Cromax® Pro basecoat with a one-visit application. All results were excellent!

With 1.5 coat coverage, wet-on-wet application and no flash time between coats, it’s easy to see why leading shops are making the switch to DuPont™ Cromax® Pro. To learn more about increasing your productivity visit www.cromaxpro.dupont.com or speak with a DuPont Refinish waterborne conversion specialist at 1.800.668.6945, prompt 5.

iel

Dan

en

Gre

Copyright © 2009 DuPont. The DuPont Oval Logo, DuPontTM, The miracles of scienceTM and Cromax® are trademarks or registered trademarks of E. I. du Pont de Nemours and Company or its affiliates. All rights reserved.

news

Sold!

Web World

BASF Automotive Refinish has announced that it has launched a new and improved website design with the same familiar name: www.basfrefinish. com.

The first thing users will notice is that the new design offers a clean appearance and streamlined content.

BASF also made major changes to the site navigation structure, which provides users with improved communication and greater ease of navigation.

The site continues to be multilingual, featuring English, Spanish, and French language choices to better serve all North American customers. Another new feature to the site is an upgraded search interface, providing an interactive results grid allowing for column sorting and resizable columns.

The company says the new site design and functionality is part of BASF’s ongoing effort to help make its customers more successful.

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FOR BREAKING NEWS VISIT www. bodyshopbiz.com

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Eye Spies

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Appointments

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The Fix Factor

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www.bodyshopbiz.com l December 2009 l Bodyshop 9

Filco.qx

Insurer Report Card 2009

insurer survey 2009

Bodyshop Magazineâ&#x20AC;&#x2122;s annual opportunity to let readers measure the KPIs of the insurance providers

P

W

hat a year it has been. While it was certainly a difficult haul for many in the collision repair business, we would be remiss if we neglected to mention that 2009 was also the year that some insurance giants nearly evaporated, casualties of the sub-prime crisis in the United States. However, despite the economic turmoil, the general public kept on drivingâ&#x20AC;&#x201D;and inevitably, kept on running into one another, which meant a steady if not overflowing stream of work for shops across Canada. That steady flow of vehicles means a steady flow of paperwork and communications between collision repair facilities and the various insurance partners they work with. While it is usually the prerogative of the insurance business to analyze the various shops looking for the top KPI scores, we here at Bodyshop Magazine feel as though there should always be some reciprocity, which is why we are proud to unveil the results of our second annual Insurer Report Card.

10 Bodyshop l December 2009 l www.bodyshopbiz.com

D

Filco.qxd

11/27/09

10:30 AM

Page 1

DOWNDRAFT SPRAY BOOTH SPRINTEK MODEL

Wi t “ER he n th S”s ew yst em

• Cutting–edge technology! High volume airflow, appropriate for waterborne paint products • Rock wool, insulated wall panels • ITM digital control panel for advanced diagnostics • Variable airflow control by means of Variable Frequency Drives.

• Saves up to 32% of your energy costs & increases productivity, compared to a conventional booth!

• CSA International approved • Crossdraft and SemiDowndraft booths also available Prices available upon request

PORTAIR SYSTEM «WATERBORNE PAINT»

Wall-mounted

Ceiling-rail

Portable with telescopic stand

• Portair drying system, specifically designed for water-base paint.

• Air flow of each fan can be individually controlled.

• Air consumption is less than 5 c.f.m.

• Fully sealed air motor.

SPRAY GUN WASHERS • For water or solvent based • Automatic or manual

TGL165

For more information about our bodyshop equipment, visit our web site at www.filcoinc.com or call-us at 1-888-837-6452 or 514-955-8870.

TGL177

insurer survey 2009

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The Grading Process

The list of insurance providers included in the survey includes both public and private companies, and represents the companies with the largest amounts of auto insurance business in Canada. In some cases, subsidiaries and brands have been included, when it was felt the brand or subsidiary had a strong identity separate from that of its parent organization. So, for instance, you’ll see Johnson/Unifund separate from Royal & Sun Alliance.

To determine the final mark in each category, each letter was assigned a numerical value on a scale of 1 to 5, and then the average (median) value was calculated. From there, the letter that corresponds to the median value appears on the report card.

The survey was emailed to bodyshops during November 2009; 135 people responded. The majority of respondents were owners, presidents, or managers.

Feedback from respondents How could insurance companies improve their relationship with repairers?

“Communication with the shop regarding when or if a deductible has been waived. Often the customer arrives to pick up the vehicle and tells us it’s been waived, but all the paperwork says otherwise. Now it’s a wait to call the insurance company to verify! Time frame after a supplement has been submitted.”

“Take full responsibility for all the costs associated with EJXIVQEVOIX TEVXW XLEX IMXLIV HS RSX ¿X SV JEMP TVIQEturely. Then hold the aftermarket manufacturers responsible for those costs, keeping it revenue-neutral for the shop and insurance company, and maybe the quality control for a/m parts manufacturers will improve.”

“All shops should be able to keep all their customers. It is the customer’s choice and they need to be educated on how the system works, not scared into doing something they don’t understand. We all know why certain shops are DRP, and unfortunately it has nothing to do with quality of repairs or experience. I think we have all had enough of this garbage going on.”

“Be more aware of what the independent appraisers are telling their customers. Some put down certain bodyshops or tell the customer there are extra charges if they choose a certain shop. Also it is not being made very [clear] to the customer that it is their choice where to take their vehicle, and many customers feel bullied into taking it where the insurance company says to. This creates bad blood with shops not on the preferred lists.”

“Help creating partnerships with smaller community bodyshops. We have closer relationships with local people, ensuring quality consistent repairs. We need the insurance companies to help build relationships with us.”

“Bring door rate up so we can keep up on training equipment and bring in younger staff to learn the trade.”

“Keep the procedure simple. Don’t hassle shops over XVMZMEP MXIQW 7LSTW NYWX [ERX XS ¿\ VITEMVEFPI ZILMGPIW and be compensated fairly.”

12 Bodyshop l December 2009 l www.bodyshopbiz.com

“Insurance companies should understand that most collision repair shops are a small business and that one person may do many jobs. We cannot function like a large corporation where each person has one or two WTIGM¿G XEWOW µ ´0IX GYWXSQIVW [LS LEZI E ¶GIVXM¿IH· WLST MR QMRH KS XS that business. Don’t make them feel they are breaking a contract with the insurer if they choose their own facility!”

Aa Bb Cc Dd Ee Ff Gg Hh Ii Jj Kk Ll Mm Nn Oo Pp Qq Rr Ss Tt Uu Vv Ww Xx Yy Zz

HOW WOULD YOU RATE EACH INSURANCE COMPANY ON: Allstate Aviva AXA Canada Certas Direct Chieftain Coachman Co-operators Desjardins General Economical ICBC (Insurance Corporation of British Columbia) ING Canada Johnson Corp. Unifund Kingsway Financial La Capitale Lombard Manitoba Public Insurance Northbridge Financial Pilot RBC General Royal & Sun Alliance SGI (Saskatchewan General Insurance) State Farm Insurance Company TD Meloche Monnex The Dominion of Canada Wawanesa Mutual Insurance Western Assurance Zurich Canada

The knowledge and integrity of field staff (appraisers, adjusters, and claims desk staff)

Quality and responsiveness of appraisers and adjusters

Knowledge

Responsiveness

B A A A A C A A A B A A C C B A B A A A B A A A A A A

B A A A A B A A A

B A A A C B A B A A B B A A A A A A

Payment practices (rates, material allowances, and policies regarding payment) Payment

A A A B A+ B A B A A+ A B B C B A B B B B B A A A A B A

Customer service toward repairers

Commitment Clear, Procedures to safe consistent for estimates and supplements and proper communication repairs with repairers

Service

Estimate procedures

A A A B C A A C A B B B A A A A B A

A A A B B B B B A B B B A+ A A A B B

A A A A A+ B A A A

B A A A A+ B A A A

Safety

A A A A A+ B A A A

A+ A A A B A A A A A A A A+ A A A B B

Communication

B B B B B B A B B

B B B B B B B B B B B B A B A B B B

www.bodyshopbiz.com l December 2009 l Bodyshop 13

market trends

Survey Says:2009 Our semi-annual look at the status of waterborne conversions

A

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The Big Picture

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14 Bodyshop l December 2009 l www.bodyshopbiz.com

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Training

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Cost

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www.bodyshopbiz.com l December 2009 l Bodyshop 15

market trends

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NORTH AMERICAN WIDE COMPUTER LOCATOR Best selection of quality guaranteed late model used auto parts Extended Warranties available Large selection of late model rebuilders Daily deliveries to Southern Ontario 1-800-263-8104 www.millersauto.com info@millersauto.com

16 Bodyshop l December 2009 l www.bodyshopbiz.com

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industry listings

2010 AUTOBODY DIRECTORY 3M CANADA COMPANY – AUTOMOTIVE AFTERMARKET DIVISION PO Box 5757 London ON N6A 4T1 519 451-2500 Fax: 519 452-6088 Toll-Free: 800 265-1840 innovation@ca.3m.com/canada Web: www.3m.ca Pres/Gen Mgr Jim McSheffrey Mktg/Ops Mgr Scott Blanchard Sls Mgr West Marc Bonneau Sls Mgr East Eric Leveille Sls Mgr ON Mike Savage Mktg Analyst Ray Lemieux Bus Mgr Aftermarket Rick Berg Exec Dir Kevin Higgins 5 STAR AUTOBODY PRODUCTS & ADVANTAGE REFINISH PRODUCTS 1505 North Hayden Rd Suite 111 Scottsdale AZ 85257 480 451-4451 Fax: 480 451-5556 Toll-Free: 877 334-6474 info@autobodybrands.com Web: www.autobodybrands.com Pres Lloyd Fields VP Private Brands Craig Robatzek

AB WAREHOUSE INC. 725 boul Industriel Blainville QC J7C 3V3 450 435-0725 Fax: 450 435-9959 Toll-Free: 866 435-0725 info@abwarehouse.ca Web: www.abwarehouse.ca Pres Patrick Bertrand Dir-Mktg John Nobile ABS WAREHOUSE LTD. 1845 St Mathews Ave Winnipeg MB R3H 0A8 204 694-2879 Fax: 204 632-5513 Web: www.abswarehouse.com Pres Rondex Ron Greenwood VP Dexter Greenwod Gen Mgr Bob Cote ACROSS CANADA WAREHOUSES LTD. 7050 Weston Rd Suite 510 Woodbridge ON L4L 8B7 905 265-9969 Fax: 905 265-9963 ADG FORWARD CANADA INC 6580 Davand Dr Unit 4 Mississauga ON L5T 2M3 905 461-1180 Fax: 905 461-1178 Toll-Free: 800 575-4085 sales@adgforward.com Web: adgforward.com VP-Ops David Facciol Rep Alan Vigneux AFTERMARKET SALES & SOLUTIONS GROUP INC. 5763 3rd Line Essa Township Alliston ON L9R 1V2 705 435-3299 Fax: 416 574-0761

AIR FLOW RESEARCH HEADS 28611 W Industry Dr Valencia CA 91355 661 257-8124 Fax: 661 257-4462 sales@airflowresearch.com Web: www.airflowresearch.com Pres Rick Sperling Res/Dev/Sls Mgr Tony Mamo Product Mgr Jess Ulloa Plant Mgr Chris Paul Engrg Mgr Sergio Ramirez Office Mgr Leighann Simon AIR LIFT COMPANY PO Box 80167 Lansing MI 48908 Location: 2727 Snow Rd Lansing MI 48917 517 322-2144 Fax: 517 322-9479 Toll-Free: 800 248-0892 export@airliftcompany.com Web: www.airliftcompany.com Pres Kevin Mehigh Natl Sls Mgr Mike Morgan Export Mgr Debbie Kirby AIR LIQUIDE CANADA INC. 1250 boul René-Lévesque O bureau 1700 Montréal QC H3B 5E6 514 933-0303 Fax: 514 846-7700 Toll-Free: 800 817-7697 info.alc@airliquide.com Web: www.airliquide.ca Pres/COO Luc Doyon AKN AUTOMOTIVE LTD. 90 Saunders Rd Unit 3 Barrie ON L4N 9A8 705 726-2333 Fax: 705 726-2399 AKZO NOBEL COATINGS LTD. – CAR REFINISHES DIVISION 110 Woodbine Downs Blvd Unit 4 Etobicoke ON M9W 5S6 416 674-6633 Fax: 416 674-6640 Toll-Free: 800 361-4655 Web: www.akzonobelcarrefinishes. net Reg Mgr Western David Smith Reg Mgr Eastern Lonnie Drefco Dist Sls Mgr Eastern Andre Cabana Dist Sls Mgr ON Ray Wills Mktg Mgr Cda Roland Taube Strategic Acct Mgr Delando Hawthorne ALBERTA AUTOMOTIVE RECYCLERS & DISMANTLERS ASSOCIATION (AARDA) 24650 33 St Edmonton AB T5Y 6J1 780 478-5820 Fax: 780 478-5860 admin@aarda.com Web: www.aarda.com ALL TOOL CANADA 110 Claireport Cres Unit 1 Etobicoke ON M9W 6P3 416 213-0955 Fax: 416 213-0958 Web: www.alltoolcanada.com

AMADOR BUSINESS COMPUTERS INC. 17509 107 Ave NW Edmonton AB T5S 1E5 780 483-2727 Fax: 780 489-2601 Toll-Free: 888 826-2367 Techline: 800 661-2727 sales@amador.ca Web: www.amador.ca Dir-Sls/Mktg Khalid Mouallem A.M.H. CANADA LTÉE/LTD 391 rue Saint-Jean-Baptiste E Rimouski QC G5L 1Z2 418 724-4105 Fax: 418 722-6108 Toll-Free: 877 724-4105 sales.amh@amh.ca Web: www.amh.ca Pres/Gen Mgr Ali Osmani Sls Mgr USA Ed Weihs Tech Adviser/Sls Support Carol Gosselin ANDREAE TEAM, INC. PO Box 2538 Ardmore OK 73402-2538 Location: 3550 Cypert Way Ardmore OK 73401 580 223-9334 Fax: 580 226-8189 Toll-Free: 800 891-9785 info@andreaeteam.us Web: www.andreaeteam.com Gen Mgr Boyd Richerson Mktg Mgr Kristy Richerson ANEST IWATA USA, INC. 9920 Windisch Rd West Chester OH 45069 513 755-3100 Fax: 513 755-0888 Toll-Free: 800 440-0282 Web: www.anestiwata.com NA Mktg Mgr Mark Hebbeler ARC MANUFACTURING (AUTOMOTIVE REPAIR CORP.) PO Box 3332 Spokane WA 99220 Location: 314 E Jackson St Spokane WA 99207 509 244-2730 Fax: 509 244-2721 Toll-Free: 800 644-2730 sales@arcmfg.com Web: www.arcmfg.com Pres Susan Fuchs Exec VP Tasha Sheets THE ARMAKLEEN COMPANY 469 N Harrison St Princeton NJ 08543-5297 609 497-7220 Fax: 609 497-7176 Toll-Free: 800 332-5424 delia.downes@churchdwight.com Web: www.armex.com Gen Mgr Steve Buch Product Mgr Delia L Downes Dir-Research/Dev Daniel Smith ARSLAN AUTOMOTIVE CANADA LTD. 84 av Leacock Pointe-Claire QC H9R 1H1 514 694-1113 Fax: 514 694-6277 Toll-Free: 800 465-8575 arslan@securenet.net Web: www.straintec-arslan.com Pres Arman Gurarslan VP/Gen Mgr Savars Gurarslan Sls Mgr Michel Bedard Cust Serv Mgr Andre Grenier ASE (AUTOMOTIVE SERVICE EXCELLENCE) 101 Blue Seal Dr SE

Suite 101 Leesburg VA 20175 703 669-6600 Fax: 703 669-6123 Web: www.ase.com Pres/CEO Tim Zilke Sr VP Trish Serratore VP-Corp Commun Tony Molla ASSOCIATION DES RECYCLEURS DE PIÈCES D’AUTOS ET DE CAMIONS INC. (ARPAC) 2196 rue de la Tourmente Sainte-Adèle QC J8B 2W7 450 229-0315 Fax: 450 229-0313 info@arpac.org Web: www.arpac.org AUDATEX – A SOLERA COMPANY 1210 Sheppard Ave E Suite 704 Toronto ON M2K 1E3 416 498-3777 Fax: 416 498-3770 Web: www.audatex.com Pres/COO Tony Aquila Dir-Sls Michel Caron Cdn Sr Dir-Field Serv/Training Gary Thompson Man Dir John Kotsopoulos AUTO-KNOW INC. 248 Slater Cres Oakville ON L6K 2C8 905 845-3612 ronbrown@on.aibn.com Web: www.auto-know.com Pres Ron Brown AUTO MACHINERY & GENERAL SUPPLY CO. LTD. PO Box 9 Stn A Fredericton NB E3B 4Y2 Location: 50 Whiting Rd Fredericton NB E3B 5V5 506 453-1600 Fax: 506 450-8391 Pres Ronald Vaughan VP J Douglas Vaughan Sls Mgr David Vaughan Purch Agt Chris Gallagher Purch Agt David Young Sec-Treas Dorothy Vaughan Office Mgr Susan Sankster AUTO QUIP CANADA 13 Grandview Cres Bradford ON L3Z 2A5 905 778-9228 Fax: 905 778-8970 Toll-Free: 866 325-2886 sales@autoquip.ca Web: www.autoquip.ca Owner Roger Turmel Ops/Parts Mgr Andrew Fletcher Sls Mgr Serge Courchesne Accntg Mgr Donna Watson AUTO-QUOTE MANAGEMENT SYSTEMS 206-10470 176 St Edmonton AB T5S 1L3 780 483-8766 Fax: 780 483-8721 Toll-Free: 800 297-8766 Web: www.auto-quote.info Mgr Lloyd Arcand AUTOBODY EQUIPMENT 205 – 329 North Rd Suite 324 New Westminster BC V3K 6Z8 604 936-2001 Fax: 604 936-3006 Contact Ben Brawley

AUTOCARE S.L. INC. 7260 rue Cordner LaSalle QC H8N 2W8 514 489-8770 Fax: 514 489-8845 Toll-Free: 800 826-4370 info@autocare-sl.com Web: www.auto-care.ca Pres Gary Barefoot Prod Mgr Mario Martel Office Mgr Debbie Robertson AUTODEALERSTAFF.CA 906 SW St. Lucie West Blvd Suite 316 Port St. Lucie FL 34986 772 240-1464 danielp@consultods.com Web: www.autodealerstaff.ca Tech Ops Mgr Daniel Palmer AUTOMARKET SALES GROUP 38 Olivetree Rd Brantford ON N3R 7X2 519 758-9977 Fax: 519 756-9958 rob@amsg.ca Pres Robert A Grinton VP L W Thurston AUTOMOBILITY MANUFACTURING CORPORATION 1444 Lorne St Regina SK S4R 2K4 306 791-9840 Fax: 306 525-0282 Toll-Free: 800 470-7067 sales@handcontrolscorp.com Web: www.automobility.ca Pres Peter Hillcoff Dir-Sls Shontell Sigda AUTOMOTIVE AFTERMARKET E-LEARNING CENTRE LTD. 2193 Walkers Line Burlington ON L7M 4W2 905 331-2376 Ext. 1 Fax: 905 331-6180 Toll-Free: 800 267-5497 greenwood@aaec.ca Web: www.aaec.ca Pres/CEO Robert (Bob) Greenwood AUTOMOTIVE AFTERMARKET INDUSTRY ASSOCIATION 7101 Wisconsin Ave Suite 1300 Bethesda MD 20814-3423 301 654-6664 Fax: 301 654-3299 aaia@aftermarket.org Web: www.aftermarket.org Past Pres Alfred L Gaspar Pres/CEO Kathleen Schmatz Sr VP-Mktg/Member Rel Rich White Consultant/Gen Couns George Keeley Sr Dir Ind Relations Larry Northup AUTOMOTIVE BUSINESS CONSULTANTS, INC. 3044 Bloor St W Suite 105 Toronto ON M8X 1C4 416 587-1748 jayperry@a-b-c-inc.com Web: www.a-b-c-inc.com Founder/CEO Jay Perry VP-Mktg Kim Perry AUTOMOTIVE CAREER DEVELOPMENT CENTER 40 Boyd St Suite 200 Worcester MA 01606 508 852-5857 Fax: 508 856-9280 Toll-Free: 800 939-7909 craig@auto-careers.org Web: www.fixhybrid.com Owner Craig Van Batenburg

www.bodyshopbiz.com l December 2009 l Bodyshop 17

COMPANY DIRECTORY

AEM ELECTRIC COMPANY 35 Artisans Cres London ON N5V 5E9 519 452-7785 Fax: 519 452-7119 rlennox@arcticsnowplows.com Web: www.snowplowlights.com Ops Mgr Rick Lennox

Toll-Free Fax: 866 211-0991 info@aftermarketsales.ca Web: www.aftermarketsales.ca Pres Remi Welch

industry listings AUTOMOTIVE INDUSTRIES ASSN. OF CANADA (AIA CANADA) 1272 Wellington St W Ottawa ON K1Y 3A7 613 728-5821 Fax: 613 728-6021 Toll-Free: 800 808-2920 info.aia@aiacanada.com Web: www.aiacanada.com Co-Pres Raymond Datt Co-Pres Marc Brazeau VP Deborah Moynes-Keshen Mgr-Govt/ Ind Rel Scott Smith Dir-Natl Bus Dev Steve Houle Mktg/Comm Mgr Patty Kettles

COMPANY DIRECTORY

AUTOMOTIVE INNOVATIONS LTD. 2895 Derry Rd E Suite 546 Mississauga ON L4T 1A6 Fax: 905 764-6942 Toll-Free: 800 461-6734 info@pushorpull.com Web: www.pushorpull.com AUTOMOTIVE INTERNATIONAL INC. 8855 Blue Ash Rd Cincinnati OH 45242 513 489-7883 Fax: 513 489-1329 Toll-Free: 800 543-7156 rlh@autoint.com Web: www.valugard.net Pres/CEO Richard L Hallberg Jr VP-Sls/Mktg David Besuden VP-Ops Pamela Hallberg Exec Sls Admin Beth Bremmer Tech Dir Tim Brune AUTOMOTIVE RECYCLERS OF CANADA 134 Langarth St E London ON N6C 1Z5 519 858-8761 Web: www.autorecyclers.ca Man Dir Steve Fletcher B & R RECOVERY INC. 12233 67 St NW Edmonton AB T5B 1M8 780 474-2900 Fax: 780 474-2920 ronmacdonell@shawbiz.ca Pres Ron MacDonell Purchaser Bryan McGeachy BASF CANADA INC. 100 Milverton Dr Floor 5 Mississauga ON L5R 4H1 Toll-Free: 800 758-2273 Web: www.basfrefinish.com Product Mgr Tuija Laughlen BEAR CANADA – MARKTECH 16 Camperdown Rd Hebbs Cross NS B0J 1V0 902 527-1693 Fax: 902 527-2004 info@bearcanada.ca Web: www.bearcanada.ca Pres Mark Weare

VP-Fin Jim McManus VP-Ops Steve Fitzsimons Mgr Eastern Reg Bernard Lefebvre Exec Asst Janice Walker BLACKHAWK (CANADA) 309 Exchange Ave Conway AR 72032 501 450-1500 Fax: 501 450-1585 Toll-Free: 877 482-4866 Web: www.snaponequipment.com VP-Distrib Sls Niall Davidson BODY SHOP SOLUTIONS, LTD. 50-21546 Township Rd 520 Sherwood Park AB T8E 1E5 780 922-2092 Fax: 780 922-0186 Contact Tim Sieben BONDO CORPORATION 3700 Atlanta Ind Pky NW Atlanta GA 30331 404 696-2730 Fax: 404 699-2794 Toll-Free: 888 422-6636 Toll-Free Fax: 800 622-2855 Techline: 800 421-2663 Web: www.bondo.com Pres Pat Formica Mktg Mgr Mark Cummings New Prod/Dev Mgr Jackie Johnson BRUNO WESSEL LTD. – BRANICK 1132 Elias St Suite 2 London ON N5W 3P6 Fax: 519 452-3911 Toll-Free: 877 452-1935 jeffs@brunowessel.com Web: www.brunowessel.com Dir Jeff Smith BUDGET CAR & TRUCK RENTALS TORONTO LTD. 5905 Campus Rd Mississauga ON L4V 1P9 905 676-1240 Fax: 905 676-0440 Web: www.budgettoronto.com Pres/CEO Ron Bresler Sr VP Bob Wood C.D.C. DISTRIBUTION CENTRES TORONTO INC. 6290 Kestrel Rd Mississauga ON L5T 1P3 905 564-0403 Fax: 905 564-2372 Toll-Free: 800 834-1836 cdctoronto@canusa-dcd.com Web: www.canusa-cdc.com Pres Ivor Jones VP Steve Drake Gen Mgr Roger Williams Sls Mgr Roland Singh Mktg Mgr John Penall APC Store Mgr Johnny Suknundun

BEMACK PLANNING SERVICES, INC. PO Box 2717 Canyon Country CA 91386-2717 661 252-0440 info@bemack.com Web: www.bemack.com Brian Evison

CA TECHNOLOGIES PO Box 17820 Boulder CO 80301 303 438-5707 Fax: 303 438-5708 Toll-Free: 888 820-4498 sales@spraycat.com Web: www.spraycat.com Ops Mgr James V Jacquemard Dir-Sls/Mktg Fred Caudillo

BESTBUY DISTRIBUTORS LIMITED 3355 American Dr Mississauga ON L4V 1Y7 905 673-0444 Fax: 905 673-8833 Web: www.bestbuyautoparts.ca Pres Jeff VandeSande

CAMPROVIS, LDA Povoa Do Salgueiro Anadia Sangalhos 3780-528 Portugal 351234742440 Fax: 351234742443 camprovis@sapo.pt

18 Bodyshop l December 2009 l www.bodyshopbiz.com

CANADIAN AUTO PRESERVATION INC. 390 Bradwick Dr Concord ON L4K 2W4 905 660-9615 Fax: 905 738-6603 Toll-Free: 800 387-3760 info@capfinalcoat.com Web: www.capfinalcoat.com Pres Randy Peek Mktg Mgr Sam Cavalcante

CARCONE’S AUTO RECYCLING 1030 Bloomington Rd Aurora ON L4G 3G8 905 773-5778 Fax: 905 773-0482 Toll-Free: 800 263-2022 info@carcone.com Web: www.carcone.com Co-Owner Michael Carcone Co-Owner Claudio Russo Co-Owner Tony Carcone Co-Owner Gus Badali

CANADIAN COLLISION INDUSTRY FORUM (CCIF) 128 Cranberry Lane Aurora ON L4G 5Z3 905 726-9027 Fax: 905 726-9038 administrator@ccif.net Web: www.ccif.net Chairman Tony Canade Admin Mike Bryan

CARGROOM 600 Nova Dr SE Massillon OH 44646 330 830-6000 Fax: 330 830-6005 Toll-Free: 800 321-0672 techinfo@uschem.com Web: www.uschem.com Mktg Mgr Laura Yerkey

CANADIAN DENT 3424 114th Ave SE Calgary AB T2Z 3V6 403 271-8374 Fax: 403 313-7366 Toll-Free: 877 683-9576 info@canadiandent.com Web: www.canadiandent.com Co-Owner Dave Welyk Co-Owner Brenda Welyk CANBUILT MANUFACTURING – DIV. OF SAYCO DISTRIBUTORS LTD. 103 Milvan Dr Weston ON M9L 1Z7 416 749-6555 Fax: 416 749-7597 Toll-Free: 888 607-2926 sales@canbuilt.com Web: www.canbuilt.com Pres Bill Teskey Sls Mgr Russ W Murdock Controller Lisa Teskey CAR BENCH SYSTEMS 115 Brock St Barrie ON L4N 2H3 705 725-5400 Fax: 705 725-5422 info@carbenchsystems.ca Web: www.carbenchsystems.ca CAR-O-LINER AUTOMOTIVE SYSTEMS, INC. 29900 Anthony Dr Wixom MI 48393 248 624-5900 Fax: 248 624-9529 Toll-Free: 800 521-9696 info@car-o-liner.com Web: www.car-o-liner.com Pres/CEO Jeffrey L Kern Dir-Sls NA Gary McGonegal Global Dir-Training Tim Morgan CAR-PART.COM 1980 Highland Pike Fort Wright KY 41017 859 344-1925 Fax: 859 344-1954 sales@car-part.com Web: www.car-part.com CARBORUNDUM – AUTOMOTIVE REFINISHING DIVISION PO Box 3008 Hamilton ON L8L 7Y5 Location: 3 Beach Rd 800 263-6565 Fax: 800 561-9490 Toll-Free: 800 263-6565 Toll-Free Fax: 800 561-9490 Web: www.carboauto.com Reg Sls Mgr Central/Western Cda Robert J Stracina Mktg Info Spec Angela Spano

CARS – (CAR SYSTEMS INC.) 1928 Reiss Crt Mississauga ON L5J 3S3 905 823-7677 Toll-Free: 800 511-2524 info@CARSystems.ca Web: www.CARSystems.ca Partner/Pres John Lett Partner Ray Coulson CARSTAR AUTOMOTIVE CANADA 1124 Rymal Rd E Hamilton ON L8W 3N7 905 388-2264 Fax: 905 388-1124 Toll-Free: 800 701-9452 Web: www.carstar.ca Natl Ins Rel Mgr Terie Brown CARSYSTEM DISTRIBUTION INC. 1405 rue St-Amour Saint-Laurent QC H4S 1T4 514 745-5959 Fax: 514 745-6802 info@carsystem.ca Web: www.carsystem.ca Mgr Andrew Kost CATALYST INDUSTRIES, INC. 4930 West Industrial Way Coeur d’Alene ID 83815 208 667-4066 Fax: 208 765-5398 info@finalsand.com Web: www.finalsand.com Pres David McCullough VP-Sls/Mktg Jim Corley Gen Mgr Dana Pannell CELETTE, INC./ELECTRON INC. 1142 N Main St Lombard IL 60148 630 396-6100 Fax: 630 495-4078 Toll-Free: 800 235-3883 contactus@celette-na.com Web: www.celette.com Gen Mgr Mattias J Larisch CHALLENGER LIFTS PO Box 3944 Louisville KY 40201-3944 Location: 200 Cabel St 502 625-0700 Fax: 502 625-0711 Toll-Free: 800 648-5438 Web: www.challengerlifts.com CHASE AUTO BODY SUPPLIES 1338 Border St Winnipeg MB R3H 0M9 204 633-4576 Fax: 204 633-4580 Toll-Free: 800 486-3111 Gen Mgr Tim Shay

CHASSIS LINER CORPORATION 4571 Valley Industrial Blvd S Suite 400 Shakopee MN 55379 Fax: 320 762-8145 Toll-Free: 800 259-4598 fixbody@chassisliner.com Web: www.chassisliner.com CHEMICAR U.S.A. 670 New York St Memphis TN 38104 901 274-3347 Fax: 901 274-8816 Toll-Free: 800 261-7976 info@chemicar.com Web: www.chemicar.com Pres Gino Bauwens CHEMSPEC USA INC. 9287 Smucker Rd Orrville OH 44667 800 328-4892 Fax: 330 669-3965 Web: www.montprod.com CHIEF AUTOMOTIVE TECHNOLOGIES 996 Industrial Dr Madison IN 47250 Toll-Free: 800 445-9262 Toll-Free Fax: 866 275-0173 info@chiefautomotive.com Web: www.chiefautomotive.com Pres Gary Kennon VP-Sls Mike Cranfill Cdn Sls Mgr Robert Holland (CHINA) JHL AUTOMOTIVE 23 Pelee St Ottawa ON K2M 2V5 613 599-7127 Fax: 613 599-6870 chinaauto@sympatico.ca Web: www.jhl-auto.net (CHINA) SHENYANG JINYUAN HERLI 330 Amita St Ottawa ON K2C 4H9 613 226-7070 Fax: 613 226-9119 chinaauto@sympatico.ca Web: www.jhl-auto.net Export Mgr Changan Shao CHRYSLER CANADA PO Box 1621 Windsor ON N9A 4H6 519 973-2306 Fax: 519 973-2200 Web: www.mopar.ca Pres/CEO Reid Bigland Sr Mgr-Natl Serv/Parts Jim Kiritsis CLIPLIGHT 961 Alness St Toronto ON M3J 2J1 416 736-9036 Fax: 416 736-9138 Toll-Free: 800 526-7096 sales@cliplight.com Web: www.cliplight.com Pres Jack Brass CEO/Gen Mgr Lorne Hilts Mktg Mgr Dennis Sullivan Tech Admin Coord Ketan Trivedi CO-AUTO CO-OPERATIVE INC. 441 Hanlan Rd Woodbridge ON L4L 3T1 905 264-7022 Fax: 905 264-7025 Toll-Free: 888 338-9996 Toll-Free Fax: 800 263-6338 Web: www.co-auto.com Pres/CEO Tom Langton Dir-Sls/Mktg Trevor Dawson Dir-Fin Janette Andrade

COASTAL FINISHING SYSTEMS, INC. 6861 Hastings St E Burnaby BC V5B 2S9 778 878-4237 Fax: 360 647-3648 sales@coastalfs.com Web: www.coastalfs.com COL-MET – PAINTLINE PRODUCTS INC. 37 Hamilton Rd Barrie ON L4N 8Y6 705 721-9500 Fax: 705 721-8646 Toll-Free: 800 668-8448 spraybooths@paintline.ca Web: www.paintline.ca Sls Rep Charles Makad COLLISION INDUSTRY ACTION GROUP (OF ONTARIO) 66 Guided Crt Suite 2 Toronto ON M9V 4K6 416 741-8481 Fax: 416 741-8906 Web: www.collisionontario.com Rep Ed Cafferty

COUNTERACT BALANCING BEADS 13029 8th Line Georgetown ON L7G 4S4 905 873-3339 Fax: 905 873-3088 Toll-Free: 800 572-8952 info@counteractbalancing.com Web: www.counterbalancing.com CRACKMASTER DISTRIBUTORS LTD. 25 Rayborn Cres St Albert AB T8N 5B9 780 460-4246 Fax: 780 460-4251 Toll-Free: 888 349-2729 terry@crackmasterscanada.com Web: www.crackmasterscanada.com Pres Ivan Mayer Sls Mgr Terry Mayer Office Mgr Kim Bindon Credit Mgr Tammy Shuler Sls Rep Doug Dofher

CYCLO INDUSTRIES 401 Maplewood Dr Suite 108 Jupiter FL 33458 561 775-9600 Fax: 561 622-1055 cyclo@cyclo.com Web: www.cyclo.com D.G. BEVAN INSURANCE BROKERS LTD. 160 Bradford St Barrie ON L4N 3B5 Fax: 705 726-9843 Toll-Free: 800 667-9810 mbevan@dgbevan.com Garage Program Commercial Producer Matt Bevan DAYTONA AUTOMOTIVE EQUIPMENT PO Box 3077 Brighton ON K0K 1H0 Location: 101 Applewood Dr 613 475-5400 Fax: 613 475-6547 Toll-Free: 866 219-9991 sales@daytonaproducts.com Web: www.daytonaproducts.com Pres Joe Dennison Ops Mgr Chris Bassett Dir-Mktg/Distrib Terry Kaiser DE-ON SUPPLY LTD. 1595 Labsinger Line RR 1 Waterloo ON N2J 4G8 519 664-3586 Fax: 519 664-2897 Toll-Free: 800 824-4115 Toll-Free Fax: 888 626-7843 info@deonsupply.com Web: www.deonsupply.com Pres Dean Brubacher Ops Mgr Greg Clarke Mktg Mgr Rudy Hamm Sec-Treas Ron Lugowski DEEPFREEZE REFRIGERANTS INC. 2695 Slough St Mississauga ON L4T 1G2 905 671-4222 Fax: 905 671-4223 Toll-Free: 888 463-2665 info@duracool.com Web: www.duracool.com Sales/Mktg Tech Support Larry Parkinson

CRESCENT INDUSTRIES LTD. 1400 Bonhill Rd Mississauga ON L5T 1L3 905 364-5093 Fax: 905 364-5094 Pres Z Siddiqui

DELPHI CORPORATION 5725 Delphi Dr Troy MI 48098 248 813-2000 Toll-Free: 877GODELPHI Web: www.delphi.com

CRYSTALTEK – WEST END PRODUCTS 1010 Windward Ridge Pky Alpharetta GA 30005 770 643-8501 Fax: 770 643-8820 Toll-Free: 866 485-5202 jlasik@westendproducts.com Web: www.westendproducts.com Pres Janie Lasik

DELTA TECH INDUSTRIES, LLC 807 S Fee Ana St Placentia CA 92870 714 577-8028 Fax: 714 577-0140 sales@deltalights.com Web: www.deltalights.com Pres Bogdan Durian Mktg Mgr Jade Scholz Prod Mgr Joel Moran

CSI COMPLETE 8080 Corporate Blvd Plain City OH 43064

DIAMOND LUSTRE LTD. PO Box 333 Willow Street PA 17584

Location: 2850 Willow St Pike 717 464-4800 Fax: 717 464-5159 Toll-Free: 800 899-2833 sales@diamondlustre.com Web: www.diamondlustre.com Pres Bruce Micciche DIRECT LINE ENVIRONMENTAL CORP. 1070 Toy Ave Pickering ON L1W 3P1 905 509-2460 Ext. 305 Fax: 905 428-6007 Toll-Free: 800 541-2527 ckrizan@dlenv.com Web: www.dlenv.com Supvr Carl Krizan DISCOUNT CAR AND TRUCK RENTALS 710 Arrow Rd North York ON M9M 2M1 416 744-7942 Fax: 416 744-3732 Web: www.discountcar.com VP-Fin/Admn Amy Lau VP Barry Singer DISCOUNT KEY MACHINES.COM/ BUSCH 8241 Caraway Dr Orlando FL 32819 407 352-1532 Fax: 407 363-4666 Web: www.discountkeymachines.com DISTRIBUTION PDG/TECO/IME-LIGHT 88 ch du Tremblay Boucherville QC J4B 6Z6 514 327-0222 Fax: 514 327-7289 mcote@distributionpdg.ca Web: -www.distributionpdg.ca DLGRAPHICS, INC. 500 N Pontiac Trail Suite F Walled Lake MI 48390 248 313-9706 Fax: 248 313-9718 THE DOMINION SURE SEAL GROUP OF COMPANIES 6175 Danville Rd Mississauga ON L5T 2H7 905 670-5411 Fax: 905 670-5174 Toll-Free: 800 265-0790 Techline: 800 265-0790 sales@dominionsureseal.com Web: www.dominionsureseal.com Pres/CEO Ronald B Morton Cdn Sls Mgr Darrin Heise Mktg Mgr Global Bruce Murray Sls Coord Lennette Palermo DST, INC. 2 South Pointe Dr Suite 180 Lake Forest CA 92630 949 614-8860 Fax: 949 614-8861 Toll-Free: 800 700-4378 info@dstinc.com Web: www.dstinc.com Pres Stan Gowisnock VP-Mktg Lou Stover Sls Exec Dale Gluck DUPONT REFINISH 408 Fairall St Ajax ON L1S 1R6 Toll-Free: 800 668-6945 Web: www.performancecoatings. dupont.com Mktg/Comm Spec Lee Doan

Fax: 905 477-2277 Web: www.enterpriserentacar.ca

DV SYSTEMS INC. 490 Welham Rd Barrie ON L4N 8Z4 705 728-5657 Fax: 705 728-4974 Toll-Free: 800 668-8558 Toll-Free Fax: 800 561-1663 sales@dvayatems.ca Web: www.dvsystems.ca Pres Garth Greenough CEO Bogdan Markiel Sls Mgr QC Denis Paquet Sls Mgr ON Biren Bhalla Sls Mgr MB SK AB BC Ken House Our commitment to quality and respect for the customer has been constant since the early 1900s, making DV Systems #1 with leading distributors in North America.

E-Z MIX – DIV. OF HYMAN’S AUTO SUPPLY COMPANY 8614 Commercial Ave Chicago IL 60617 773 978-8264 Fax: 773 978-1012 Toll-Free: 800 322-5651 info@ezmix.com Web: www.ezmix.com Pres/CEO Rick Hyman VP Marty Hyman Mfg Agent Larry Bergman Mfg Agent Jack Bergman EASTERN AUTOMOTIVE WAREHOUSING – DIV. OF AUTO MACHINERY PO Box 9 Fredericton NB E3B 4Y2 Location: 50 Whiting Rd Fredericton NB E3B 5V5 506 453-1600 Fax: 506 450-8391 Pres Ronald Vaughan VP Doug Vaughan Sls Mgr David Vaughan Purch Mgr Chris Gallagher Purch Mgr David Young Sec-Treas Dorothy Vaughan Controller Susan Sangster EEZER PRODUCTS, INC. 4734 E Home Ave Fresno CA 93703 559 255-4140 Fax: 559 255-4907 Toll-Free: 800 237-0683 sales@eezer.com Web: eezer.com Pres Leighton Sjostrand ELEKTRON INC. 2155 Stonington Ave Suite 112 Hoffman Estates IL 60169 847 755-1521 Fax: 847 755-1524 Web: www.elektron-bremen.com Pres Matthias J Larisch EMPACK 98 Walker Dr Brampton ON L6T 4H6 905 792-6571 Fax: 905 792-3826 info@empack.ca Web: www.emzone.ca Dir-Sls/Mktg Cameron Brown ENTERPRISE RENT-A-CAR 7390 Woodbine Ave Suite 100 Markham ON L3R 1A5 905 477-2199

EQUIP’ AUTO C/O PROMOSALONS CANADA 20 Queen St W Suite 2004 Toronto ON M5H 3R3 416 929-2562 Fax: 416 929-2564 Toll-Free: 800 565-5443 canada.toronto@promosalons.com Web: www.promosalons.com ERB & ERB INSURANCE BROKERS LTD. PO Box 2670 Kitchener ON N2H 6N2 Location: 30 Queen St N 519 579-4270 Fax: 519 741-1977 Toll-Free: 800 265-2634 jchmiel@erb-erb.com Web: www.erb-erb.com Pres James Chmiel Chairman David J Westfall ESCO 15270 Flight Path Dr Brooksville FL 34604 352 754-1117 Fax: 352 754-4508 sales@esco.net Web: www.esco.net Intl Sls Rep Luis Goyeneche EUROTECH SPRAY PRODUCTS LTD. 3636 Burnsland Rd SE Calgary AB T2G 3Z2 403 287-3678 Fax: 403 287-3724 Toll-Free: 800 884-7282 Toll-Free Fax: 800 273-7282 Web: www.satacanada.com Pres Hans Lengsfeld Natl Sls Mgr Bill Burns Controller Ajid Bacchus EUROVAC INC. 116 Buttermill Ave Concord ON L4K 3X7 905 738-9255 Fax: 905 738-4603 Techline: 800 265-3878 bretter@eurovac.com Web: www.eurovac.com Pres Burt Retter Sls Mgr Charlie Retter EXEL NORTH AMERICA, CANADIAN BRANCH 931 Progress Ave Unit 7 Scarborough ON M1G 3V5 416 431-5017 Fax: 416 431-9171 Toll-Free: 800 450-0655 Web: www.exel-na.com VP S T Rajan Mktg Coord Rhonda Joslin EXFIRE/3G INC. 350 Santiago Ave Long Beach CA 90814 562 787-2088 Fax: 562 494-2835 chrisr@exfireinc.com Web: www.exfireinc.com Pres Chris Ramezani (F.D.) GILLES DAIGLE INC. – AUTO TRACTION DIVISION 222 boul Saint-Vallier Saint-Vallier QC G0R 4J0 418 884-3273 Fax: 418 884-3831 gillesdaigle@autotraction.ca Web: www.autotraction.net

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COMPANY DIRECTORY

COLLISION SOLUTIONS NETWORK (CSN) 377 Evans Ave Suite 102 Toronto ON M8Z 1K8 416 503-4468 Fax: 416 503-0210 Toll-Free: 866 400-4276 info@csninc.ca Web: www.csninc.ca COO Flavio Battilana Dir-Ops Larry French Dir-Mktg Lianne Perissinotti Bus Dev Mgr Bev Groves

614 873-9830 Fax: 614 873-9834 Toll-Free: 800 343-0641 Ext. 227 dmerrell@csicomplete.com Web: www.csicomplete.com Pres Douglas Webb Sr VP John Webb VP-Sls David Merrell

industry listings Pres Gilles Daigle Sls Marc Robert Admin/Sls Julie Daigle F.M.S.I. AUTOMOTIVE HARDWARE INC. 1070 Heritage Rd Burlington ON L7L 4X9 905 335-0327 Fax: 519 822-0520 Toll-Free: 800 651-7445 info@fmsiinc.com Web: www.fmsiinc.com Gen Mgr David Greenwood Technical Bill Mercer Cust Serv Rep Linda Boure

COMPANY DIRECTORY

FANDELI INTERNATIONAL CORPORATION 1812 Brittmoore Rd Suite 218 Houston TX 77043 713 973-8993 Fax: 713 973-8997 Toll-Free: 800 346-9913 customerservice@fandeli.com Web: www.fandeli.com Gen Mgr Ignacio Ricaud Natl Sls Mgr Dave Basham Natl Auto Sls Mgr David McNair FBS DISTRIBUTION CO. INC.- DIV. OF FBS INVESTMENTS LTD. 704-2071 Kingsway Ave Port Coquitlam BC V3C 6N2 604 472-0773 Fax: 604 472-0776 Toll-Free: 888 984-9441 Toll-Free Fax: 888 984-9840 info@fbs-online.com Web: www.fbs-online.com Dir-Ops Robert Kwiatkowski Supvr/Mgr Graphics Dept Artur Babiarz FEDERATED INSURANCE PO Box 5800 Winnipeg MB R3C 3C9 Fax: 204 783-4443 Toll-Free: 800 665-1934 mauro.ditullio@federated.ca Web: www.federated.ca FIBRE GLASS-EVERCOAT CO. OF CANADA 41 Brockley Dr Unit 4 Hamilton ON L8E 3C3 905 560-1060 Fax: 905 560-4009 Toll-Free: 800 387-2861 jpaton@evercoat.com Web: www.evercoat.com FILCO TERMOMECCANICA NORTH AMERICA 10740 av Racette Montréal-Nord QC H1G 5H6 514 955-8870 Fax: 514 955-4216 Toll-Free: 888 837-6452 info@filcoinc.com Web: www.filcoinc.com Pres Vince Filice FINESSE PINSTRIPING CANADA 2885 Todd Lane Windsor ON N9H 1L2 519 969-3022 Fax: 519 969-9740 Toll-Free: 800 420-6095 Pres John Lopez FINISH LINE SALES LTD. 1173 Topsail Rd Mount Pearl NL A1N 2C3 709 745-5353

Fax: 709 745-5354 Mgr Gene Stapleton FITZGERALD’S RESTORATION PRODUCTS INC. 4646 Qantas Lane Unit B-12 Stockton CA 95206 209 463-1483 Fax: 209 463-1320 Toll-Free: 800 441-3326 Techline: 800 441-3326 dean@fitzgeraldsrestoration.com Web: www.fitzgeraldsrestoration. com Pres Dean Fitzgerald FIX AUTO 160 Traders Blvd E Suite 204 Mississauga ON L4Z 3K7 905 712-0011 Fax: 905 712-1376 Toll-Free: 877 344-4349 customer.service@fixauto.com Web: www.fixauto.com Pres Steve Leal Dir-Ops Mike Kaplenreale Dir-Sls/Mktg Athena Hilts Franchise Developer Stu Ictein Franchise Developer Andy Neufeld FLAT LINE SPRAY BOOTH SPECIALISTS 250 Sheilds Crt Unit 17 Markham ON L3R 9W7 905 475-5600 Fax: 905 475-5605 mgibson@flatlinessi.com Web: www.flatlinessi.com Sls Mgr Matt Gibson FLEETCHEK.COM 490 Lansdowne Ave Montréal QC H3Y 2V2 Fax: 514 633-6413 Toll-Free: 866 414-2435 andrew@fleetchek.com Web: www.fleetchek.com VP-Mktg Andrew Lindsay FOSTER GOLD & ASSOCIATES 150 Glacier St Coquitlam BC V3K 5Z6 604 945-7111 Fax: 604 945-7222 brent@fostergoldcanada.com Pres Daryl Foster Sls Mgr Sean Foster Sls Mgr Brent Foster G.O.S.S. INDUSTRIES INTERNATIONAL INC. 6226 Danville Rd Mississauga ON L5T 2H7 905 795-9830 Fax: 905 795-9832 rschacter@gossindustries.com Web: www.gossindustries.com Pres Robert Schacter G2S EQUIPMENTS ULC 1895 ch St-François Dorval QC H9P 1K3 514 683-8665 Fax: 514 683-9925 Toll-Free: 800 361-2592 Web: www.g2sequip.ca Pres Chant Tobi Ops/Admn/Tech Mgr Kevin Kallaghlian Sls Mgr Maurice Gavard Hum Res Mgr Alphonse Cataphago Accts Payable/Import Export Admin Eva M

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GARDGROUP INC. 4056 Meadowbrook Dr Suite 102 London ON N6L 1E4 519 652-5242 Fax: 519 652-9614 Toll-Free: 800 682-6943 sales@gardgroup.com Web: www.gardgroup.com Pres Donald F Hawken Project Mgr Bruno Pupulin Office Mgr Lucy Simas GARMAT USA, INC. 1401 W Stanford Ave Englewood CO 80110 303 781-6802 Ext. 24 Fax: 303 781-2683 Toll-Free: 800 442-7628 johan@garmat.com Web: www.garmat.com Gen Mgr Johan Hawaert GEMTEX ABRASIVES 60 Belfield Rd Toronto ON M9W 1G1 416 245-5605 Fax: 416 243-3723 Toll-Free: 800 387-5100 cmccarthy@gemtexabrasives.com Web: www.gemtexabrasives.com Mktg Mgr Carol McCarthy GENIUS TOOLS INTERNATIONAL LTD. 6725 Pacific Cir Mississauga ON L5T 1S6 905 670-4111 Fax: 905 670-4160 Toll-Free: 800 955-8665 info@geniustools.net Web: www.geniustools.net Exec Mgr Winni Chang Head Sls Henry Chang Admin Zuhra Azizi GILLES DAIGLE, INC. 301 rte de Saint-Vallier Saint-Vallier QC G0R 4J0 418 884-3273; (Sls Agent) 418 563-0242 Fax: 418 884-3831 gillesdaigle@autotraction.ca Pres Gilles Daigle GLOBAL FINISHING SOLUTIONS 565 Bryne Dr Unit F Barrie ON L4N 9Y3 705 719-4007 Fax: 705 719-4103 Toll-Free: 888 712-5777 Toll-Free Fax: 888 795-3680 info@globalfinishing.com Web: www.globalfinishing.com Cdn Sls Mgr Karen Winter Mktg Mgr Jonathan Barrick Mktg Coord Jennifer Maglicic GO INDUSTRIES INC. 420 N Grove Rd Richardson TX 75081 972 783-7444 Fax: 972 437-3425 Toll-Free: 800 527-4345 Toll-Free Fax: 800 442-5263 sales@goindustries.com Web: www.goindustries.com CEO Bob Orth Sr Natl Sls Mgr A Scott B Covelli GOFF’S CURTAIN WALLS 1228 Hickory St Pewaukee WI 53072 414 691-4998 Fax: 414 691-3255 Toll-Free: 800 234-0337 Web: www.goffscurtainwalls.com Pres Tony Goff

GRACO CANADA INC. – LUBRICATION EQUIPMENT DIVISION PO Box 1441 Minneapolis MN 55440 Location: 1201 Lund Blvd Anoka MN 55303 612 623-6533 Fax: 612 623-6587 Toll-Free: 800 533-9655 Toll-Free Fax: 800 533-9656 Web: www.graco.com Dir-Sls/Mktg Tony Gargano Comm Mgr Holly Grover GRAYMILLS CORPORATION 3705 N Lincoln Ave Chicago IL 60613 773 477-4100 Fax: 773 477-4133 Toll-Free: 888 472-9645 Toll-Free Fax: 800 478-8673 info@graymills.com Web: www.graymills.com VP-Sls John Bosselli Indus Sls Mgr Steve N Cotra Mktg/Commun Coord Roseann Franciszkiewicz GREENBANK IND INC. 33 Ianson Dr Greenbank ON L0C 1B0 905 982-0359 Toll-Free: 888 497-8888 Toll-Free Fax: 888 467-8888 gbi@sympatico.ca Web: www.greenbank.ca Gen Mgr Jack White GRIME EATER PRODUCTS LIMITED 3163 Winston Churchill Blvd P.O. Box 26048 Mississauga ON L5L 5W7 Location: 4140B Sladeview Cres Unit 1-2 Mississauga ON L5L 6A1 905 820-2255 Fax: 905 820-9988 Toll-Free: 888 424-2976 ken@grimeeater.com Web: www.grimeeater.com Pres Mel Hayes Natl Sls Mgr Ken Little GROTE INDUSTRIES, INC. 230 Travail Rd Markham ON L3S 3J1 905 209-9744 Fax: 905 209-9757 Toll-Free: 800 268-5612 canada@grote.com Web: www.grote.com Mktg/Brand Dev Mgr Mark Paul GUSPRO INC. PO Box 970 Chatham ON N7M 5L5 Location: 280 Grand Ave E 519 352-4550 Fax: 519 352-7676 Toll-Free: 888 648-7776 Toll-Free Fax: 800 667-8742 guspro@guspro.com Web: www.guspro.com Pres Paul Sunnen Sls Mgr John Mariconda H & S AUTOSHOT MANUFACTURING COMPANY LIMITED 49 Mountainview Rd N Georgetown ON L7G 4J7 905 873-1813 Fax: 905 873-2813 Toll-Free: 888 677-3798 info@hsautoshot.com Web: www.hsautoshot.com H. PAULIN & CO. LIMITED 55 Milne Ave

Scarborough ON M1L 4N3 416 694-3351 Fax: 416 694-1869 Toll-Free: 800 266-4000 marketing@hpaulin.com Web: www.hpaulin.com Pres Richard Paulin VP Jeff Johnson Sls Mgr Roger Boulanger Natl Mktg Mgr John Timms Product Mgr Paul McCarney HAMILTON DISTRICT AUTOBODY REPAIR ASSOCIATION PO Box 47594 RPO Centre Mall Hamilton ON L8H 7S7 Location: 606 Rennie St Hamilton ON L8H 3P5 905 545-3388 Fax: 905 545-3440 Toll-Free: 866 309-4272 info@ciia.com Web: www.ciia.com Exec Dir John Norris HAYNES MANUALS, INC. 861 Lawrence Dr Newbury Park CA 91320 805 498-6703 Fax: 805 498-2867 Techline: 800 442-9637 Web: www.haynes.com Pres Eric H Oakley VP-Sls Harvey Wolff VP-Editorial Scott Mauck Ed Mgr Mike Forsythe Dir-Mktg George Brueggeman HEDSON TECHNOLOGIES N.A. INC. 466 Speers Rd Floor 3 Oakville ON L6K 3W9 905 339-2800 Fax: 416 352-5738 Toll-Free: 866 478-4328 sales@hedsonna.com Web: www.hedsonna.com Pres Mike Bertrand HENKEL CANADA CORPORATION 2225 Meadowpine Blvd Mississauga ON L5N 7P2 905 814-6511 Fax: 905 814-5774 Toll-Free: 800 263-5043 Web: www.loctite.com Sr Mktg Mgr Darrell Connor HERB LEWIS COMPANY LTD. 5790 boul Industriel Montréal-Nord QC H1G 3J2 514 323-2322 Fax: 514 329-3818 info@herblewis.com Pres Bernard Mainville Purchasing Benoit Mainville HERKULES EQUIPMENT CORPORATION 2760 Ridgeway Crt Walled Lake MI 48390 248 960-7100 Fax: 248 960-7109 Toll-Free: 800 444-4351 info@herkules.us Web: www.herkules.us Pres Todd Bacon VP Kevin Prost Dir-Mktg Kris Fairbrother HERTZ CAR & TRUCK RENTAL 3670 Hurontario St Mississauga ON L5B 1P3 905 279-7330 Fax: 905 279-9604 Web: www.hertz.com Mgr Farid Sheikh

HI-LINE MANUFACTURING CO. LTD. – QUALITY AUTOMOTIVE DIVISION 119 Toryork Dr Weston ON M9L 1X9 416 749-1121 Fax: 416 749-8658 Toll-Free: 800 387-7417 jasongreen@rogers.com Web: hi-linemanufacturing.com Pres Howard Greenwald Gen Mgr Jason Greenwald HI TAC CLAMP CORPORATION 6861E Hastings St Burnaby BC V5B 1S9 604 298-6222 Fax: 604 298-0274 Toll-Free: 888 298-6225 info@hi-tacclamp.com Web: www.hitacclamp.com Owner Joe Markarian HINES INDUSTRIES INC. 793 Airport Blvd Ann Arbor MI 48108-1639 734 769-2300 Fax: 734 996-9192 aftermarketsales@hinesindustries. com Web: www.hinesindustries.com Auto Aftermkt Sls Mgr John Witt Sls Admin Bev Monge

HYDRA-LIFT INDUSTRIES LTD. 77 Steelcase Rd W Unit 6 Markham ON L3R 2S5 905 470-2235 Fax: 905 470-2396 Toll-Free: 800 387-5718 info@hydra-lift.com Web: www.hydra-lift.com Pres Bill Ward I-CAR 110 Woodbine Downs Blvd Unit 4 Etobicoke ON M9W 5S6 416 299-4227 Fax: 416 299-5575 Toll-Free: 800 422-7456 Toll-Free Fax: 800 329-4227 canada@i-car.com Web: www.i-car.com Mgr Cda Joe Da Cuhna Mktg Spec Brandon Eckenrode IKON WHEELS 1800 Ironstone Manor Unit 1A Pickering ON L1W 3J9 905 839-8899 Fax: 905 839-8895 Web: www.ikonwheels.com INDASA ABRASIVES 9 Falstrom Crt Passaic NJ 07055 973 916-0090 Fax: 973 916-0092 Toll-Free: 800 326-5909 Web: www.indasausa.com INDEPENDENT DISTRIBUTORS LTD. 330 High St W Moose Jaw SK S6H 1S9

INFRATECH 344 W 157th St Gardena CA 90248 310 354-1250 Fax: 310 523-3674 Toll-Free: 800 421-9455 info@infratech-usa.com Web: www.infratech-usa.com Pres John Mazzotta Sls Rep Joe Petro INGERSOLL-RAND CANADA INC. 51 Worcester Rd Toronto ON M9W 4K2 416 213-4500 Fax: 416 213-4510 Toll-Free: 877 924-7435 Toll-Free Fax: 877 422-2258 Web: www.irtools.com Pres Marc Dufour Mktg Mgr Jeff Armour Bus Dir – Cda Al Trudelle INLETT EQUIPMENT 2-1830 Dublin Ave Winnipeg MB R3H 0H3 204 953-6644 Fax: 204 633-4878 Toll-Free: 888 773-7823 equipment@inlett.com Web: www.inlett.com Mgr Tony Zarrillo INTERNATIONAL EPOXIES & SEALERS PO Box 185 San Antonio FL 33576-7053 Location: 30241 Commerce Dr 352 588-2400 Ext. 109 Fax: 352 588-2465 Toll-Free: 800 451-7206 Ext. 109 Toll-Free Fax: 866 239-0328 mail@internationalepoxies.com Web: www.internationalepoxies.com Pres/Owner Steve Busch Natl Sls Mgr Jerry Zingerman INTERTAPE POLYMER GROUP 110E montée de Liesse Saint-Laurent QC H4T 1N4 810 364-9000 Fax: 888 678-8273 Toll-Free: 800 440-8273 Techline: 877 447-4832 Web: www.intertapepolymer.com VP-Prod Graham James Sls Mgr Tom Nicolosi Distrib Mgr Dale McSween Sls Rep Jeanie Skuta ISLAND CLEAN AIR INC. – AUTO BODY DIVISION 8793 Cambie St Vancouver BC V6P 3J9 604 322-2979 Fax: 604 322-8674 Toll-Free: 800 661-8211 derrick@islandcleanair.com Web: www.islandcleanair.com Pres Joe Lim Natl Acct Mgr Bodyshop Div Derrick Swain J.HERNICK LIMITED / HERNICK AUTOMOTIVE SERVICES INC PO Box 184 Stn T Toronto ON M6B 4A1 416 213-9913 Fax: 416 213-0648 Toll-Free: 800 268-7432 Toll-Free Fax: 800 263-6629 sales@hernick.com Web: jhernick.com

JAGAN LAMPS LTD. 14 Transport Centre Rohtak Rd Punjabi Bagh New Delhi, India 110035 91 11 28312357 Fax: 91 11 28312165 halogenbulb@vsnl.com Web: www.autobulbs.org

KASUMA AUTO ENG (P) LTD Vit Bhawan Gondal Rd OPP Gurukul Temple Rajkot Gujara INDIA 360002 912827252403 Fax: 912827253200 info@kasumabearings.com Web: www.kasumabearings.com

JES SALES LTD. 15 Geddes St Grimsby ON L3M 1J3 905 945-2878 Fax: 905 945-7007 Toll-Free: 800 839-6111 jerrysnyder@bellnet.ca Web: www.cegroup.com Pres Jerry E Snyder

KEN-CO INDUSTRIES LTD. 1070 Heritage Rd Burlington ON L7L 4X9 905 335-1828 Fax: 905 335-1829 Toll-Free: 800 263-4283 info@ken-co.com Web: www.ken-co.com Pres Barry Dixon Gen Sls Mgr Tom Peacock Office Mgr Patricia Taylor Cust Serv Mgr Dawn Downie

JET EQUIPMENT & TOOLS LTD. 3260 Production Way Burnaby BC V5A 4W4 604 444-5300 Fax: 604 444-9227 Toll-Free: 800 472-7685 Toll-Free Fax: 800 663-7742 info@jetequipment.com Web: www.jetequipment.com Natl Sls Mgr Carlo Delfante Sls Mgr Bill Marsh Sls Mgr Peter McLean Sls Mgr Réjean Marchand Dir-Prod Mgmt Bill Jeffery JIFFY ENTERPRISES (AIR TECH) 110 Norfinch Dr Unit 8 North York ON M3N 1X1 416 665-1866 Fax: 416 665-5824 Web: www.airtech2000.com Pres George Chadjideris JOHNSON WINDOW FILMS, INC. 20655 Annalee Ave Carson City NV 90746 310 631-6672 Fax: 310 631-6628 Toll-Free: 800 448-8468 info@johnsonwindowfilms.com Web: www.johnsonwindowfilms.com Intl Sls Associate Spencer Robley Marketing Director Cody Forbes JS PRODUCTS INC. 5540 B S Procyon Ave Las Vegas NV 89118 702 362-7011 Fax: 702 362-5084 Toll-Free: 800 255-7011 Web: www.steelman-js.com Pres/Owner Steve Brantley VP-Sls Johnny Mora Product Mgr Diane Buckner K-G PACKAGING INC. 8001 Keele St Concord ON L4K 1Y8 905 669-9855 Fax: 905 669-6184 Web: www.kgpackaging.com Pres Lee Paige VP-Sls/Mktg Bernie Weitzman Tech Dir Kent Horne KARCHER CANADA INC. 6975 Creditview Rd Unit 2 Mississauga ON L5N 8E9 905 672-8233 Fax: 905 672-3155 Toll-Free: 888 705-9444 Toll-Free Fax: 800 465-6013 info@karcher.ca Web: www.karcher.ca Pres/CFO Ken Saeckl VP-Comm Bus Dev Al Bennett Bus Serv Mgr Laura Park

KEYSTONE AUTOMOTIVE INDUSTRIES 8500 rue Jarry E Anjou QC H1J 1X7 514 355-2200 Fax: 514 355-3355 Toll-Free: 800 665-7562 Web: www.keystone-auto.com Reg Mgr Jean Sebastien Michaud KIMBERLY-CLARK – DIY DIVISION 14627 128 Ave NW Edmonton AB T5L 3H3 Fax: 780 459-2696 Toll-Free: 800 443-4231 Ext. 665 jjasinsk@kcc.com Web: www.kcdiy.com VP Jerry Jasinski KING HO TRAFFIC MATERIAL CO. LTD. 669 Tengshing Rd Kueisan Hsiang, Taoyuan Hsien Taiwan 333 88633597779 Fax: 88633503294 kingho.snn@msa.hinet.net Web: www.kingho.com.tw KLEEN-FLO TUMBLER INDUSTRIES LTD. 75 Advance Blvd Brampton ON L6T 4N1 905 793-4311 Fax: 905 793-4318 Toll-Free: 800 216-7778 kleenflo@kleenflo.com Web: www.kleenflo.com Pres Keith Osborne VP-Fin Ken Watt VP-Mktg Chris Osborne Reg Sls Mgr Central/Maritime Adam Candido Reg Sls Mgr QC Denis Desaulniers KMS TOOLS AND EQUIPMENT 110 Woolridge St Coquitlam BC V3K 5V4 604 522-5599 Fax: 604 522-0638 KOCH PACKAGING SYSTEMS, LP 44 Indian Lane E Towaco NJ 07082 973 541-7312 Fax: 973 402-2144 info@kochpackaging.com Web: www.kochpackaging.com Sls Eng Mark Mosher Man Dir Ernst Felker KONETA, INC. – PROTECTA PO Box 150 Wapakoneta OH 45895-0150 Location: 1400 Lunar Dr 419 739-4200

Fax: 419 739-4247 Toll-Free: 800 356-0712 Techline: 800 356-0712 sales@konetainc.com Web: www.konetainc.com OEM Mgr Anita M Byrne Sls Mgr Bob Lightle Sls/Mktg Mgr Sarah Stechman Sls Coord Linda Lee KROWN RUST CONTROL SYSTEMS 245 Creditstone Rd Concord ON L4K 1N6 905 738-6191 Fax: 905 738-6190 Toll-Free: 800 410-9669 info@krown.com Web: www.krown.com Reg Dir Bernard St-Denis KUEHNE & NAGEL INTERNATIONAL LTD. 6335 Edwards Blvd Mississauga ON L5T 2W7 905 670-6901 Fax: 905 565-7007 Web: www.kuehne-nagel.com LAFLAMME AIR LIBRE INC. – DIV. OF LAL INC. 111 rue Beauvais Delson QC J5B 1W6 450 638-5475 Fax: 450 638-6771 mlanglois.lal@bellnet.ca Assoc Dir Martin Langlois LANGEMAN MANUFACTURING LIMITED 56 Oak St E Leamington ON N8H 2C2 519 326-6104 Fax: 519 326-4188 sales@langeman.com Web: www.langeman.com Pres Gary D Langeman Controller Beth Loewen Cust Serv Mgr Rob Langeman LECAVALIER AUTO PARTS – PIÈCES AUTOMOBILES LECAVALIER 2925 boul Ste-Sophie Sainte-Sophie QC J5J 1L1 450 436-2441 Fax: 450 436-9500 Toll-Free: 800 363-2567 info@lecavalier.com Web: www.lecavalier.com Dir-Sls Guy Potvin LES INDUSTRIES MB 288 Rang Saint-Edouard St-Jean-sur-Richel QC J2X 5T9 450 346-3637 Fax: 450 346-5858 Toll-Free: 888 922-7722 industriesmb@qc.aira.com Web: www.industriesmb.com Pres Marcel Bergeron VP Lucie Bergeron LINCOLN ELECTRIC COMPANY 22801 St Clair Ave Cleveland OH 44117 216 481-8100 Fax: 216 383-8381 Web: www.lincolnelectric.com Sls Rep Ron Myers LINDE CANADA LIMITED 5860 Chedworth Way Mississauga ON L5R 0A2 905 501-1700 Fax: 905 501-1717 Toll-Free: 888 256-7359 info@lindecanada.com Web: www.lindecanada.com Mktg Coord Meghan Gibson

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COMPANY DIRECTORY

HOLM, HICKS, WHITE & ASSOCIATES LTD. 555 Marjorie St Winnipeg MB R3H 0S8 204 888-3211 Fax: 204 888-3225 gwhite@holmhickswhite.com Web: www.holmhickswhite.com Pres Gerry White Sec-Treas Jeff Holm Sls Rep Terry Korchak

306 692-3660 Fax: 306 692-3008 idl@sasktel.net Pres Brad Nahorney Sec-Treas Leo Feeleus

industry listings LORD CORPORATION PO Box 8012 Cary NC 27511 Location: 111 Lord Dr 919 859-3034 Fax: 919 859-1292 Toll-Free: 800 234-3876 Sls Mgr Jim Perritt LORDCO PARTS LTD. 22866 Dewdney Trunk Rd Maple Ridge BC V2X 3K6 604 467-1581 Fax: 604 466-4172 Toll-Free: 877 591-1581 Web: www.lordco.com Pres Ed Coates VP-Sls Doug Coates VP-Distrib Bob Coleman Mktg Mgr Sarah Durant

COMPANY DIRECTORY

LOUIS M. GERSON CO., INC. 16 Commerce Blvd Middleboro MA 02346 508 947-4000 Fax: 508 947-5442 Toll-Free: 800 225-8623 Toll-Free Fax: 800 443-7766 sales@gersonco.com Web: www.GersonPro.com Pres Ronald Gerson CFO Christopher Nazar VP-Sls Auto Tom Nicolosi LYMAN AGENCIES LTD. 202-3785 Myrtle St Burnaby BC V5E 4E7 604 435-9098 Fax: 604 435-7289 sales@lyman-agencies.com Web: www.lyman-agencies.com Pres Kenneth Morrison M P MARKETING 65 Rang Saint-David Lot 100 Ste-Brigit-Saults QC J0C 1E0 514 239-2343 Fax: 819 336-9242 pirsonm@netco.ca Sls Rep Marc Pirson M&B ENGINEERING S.R.L. Via Della Costituzione 45 Correggio Reggio Emilia, Italy 42015 39-0522-644511 Fax: 39-0522-644512 info@mb-re.it Web: www.mb-re.it CEO Dido Boni MAACO SYSTEMS CANADA INC. 8400 Lawson Unit 1 Milton ON L9T 0A4 905 875-1248 Fax: 905 875-0105 Toll-Free: 800 387-6780 opportunities@maaco.ca Web: www.maaco.ca Pres Gary Dohring Mktg Mgr Bob Mauro MAC TOOLS – DIV. OF STANLEY 505 N Cleveland Ave Westerville OH 43082 614 755-7000 Toll-Free: 800 622-8665 Toll-Free Fax: 800 622-3295 Web: www.mactools.com COO Michael Murray CFO Trish Pieper VP-Sls/Mktg Dan Pilolo Dir-Mktg Roger Spee MANCORP INDUSTRIAL SALES LTD. 20186 113B Ave

Maple Ridge BC V2X 2N6 604 420-4332 Fax: 604 942-4950 Toll-Free: 800 595-2632 info@mancorp.ca Web: www.mancorp.ca Gen Mgr Glenn Sheffer Principal Marilyn Sheffer Sls Mgr Keith Sheffer Controller Neil Sheffer Serv Mgr Max Hughes MANN+HUMMEL USA INC. 6400 S Sprinkle Rd Portage MI 49002 269 329-3900 Fax: 269 329-5032 info@mann-hummel.com Web: www.mann-filter.us Acct Mgr Mike Petty MAPLE LEAF FILE & SAW LIMITED 5570 Ambler Dr Mississauga ON L4W 2K9 905 624-3529 Fax: 905 624-2695 Pres Jessie MacDonald Mktg Mgr Tammy MacDonald Sls Rep B J MacDonald MASTER APPLIANCE CORP. PO Box 68 Racine WI 53401-0068 Location: 2420 18th St Racine WI 53403-2381 262 633-7791 Fax: 262 633-9745 Toll-Free: 800 558-9413 Techline: 262 633-8840 sales@masterappliance.com Web: www.masterappliance.com Pres Scott Radwill Dir-Sls/Mktg John Brott Cust Serv Mgr Lindy Hinsman Materials Mgr Dan Naughton MASTER SCHOOL OF AUTOBODY MANAGEMENT 2171 Grand Ave Galesberg IL 61401 805 564-3436 Fax: 309 342-0931 MATCO TOOLS CANADA 25 Karissa Lane Holland Landing ON L9N 1R6 905 953-1016 Fax: 905 953-1424 Web: www.matcotools.com Gen Mgr Ralph Breitkreutz MATTHEWS COLLISION EQUIPMENT LTD. 72 Canyon Dr NW Calgary AB T2L 0R3 403 560-6925 Fax: 403 282-3412 matthewsequipment@shaw.ca Sls Mgr Norm Matthews MAXZONE AUTO PARTS CORP. 15889 Slover Ave Fontana CA 92337 909 822-3288 Fax: 909 822-3399 Toll-Free: 888 286-1188 maxzone@maxzone.com Web: www.maxzone.com VP-Bus Dev Galen Chen Reg Sls Rep Meggre Tsa Reg Sls Rep Danny Liu Reg Sls Rep Brook Yong Mktg Asst Tina Chen MCGARD LLC 3875 California Rd Orchard Park NY 14127 716 662-8980

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Fax: 716 662-8985 Toll-Free: 800 669-6887 mcgard@mcgard.com Web: www.mcgard.com Pres Peter McCauley CEO Durham McCauley VP-Sls/Mktg John Mondo Sls Mgr Serena Duminuco Sls Mgr Kevin Halt Media Coord Lorrie Lux MEGUIAR’S (CANADA) INC. 6175 Danville Rd Mississauga ON L5T 2H7 905 670-5580 Fax: 905 670-5174 Toll-Free: 800 278-4559 Techline: 800 278-4559 Web: www.meguiarscanada.com Pres/CEO Ronald B Morton Natl Sls/Gen Mgr Greg Morton Ops Mgr Larry Cook Reg Mgr Yuri Gerzon MERITHIAN PRODUCTS CORP. 220 Viceroy Rd Unit 13 Concord ON L4K 3C2 905 669-0570 Fax: 905 669-1598 Toll-Free: 800 920-8823 support@merithian.com Web: www.merithian.com Pres Larry Miller METABO CANADA, INC. 55 Administration Rd Unit 7 Concord ON L4K 4G9 905 761-0023 Fax: 905 761-0026 info@metabo.ca Web: www.metabo.ca Mktg Mgr Al Reed Pub Rel Coord Christina Sanchez Man Dir Mike Clune MICROFLEX 2301 Robb Dr Reno NV 89523 775 746-6600 Fax: 775 746-6586 Toll-Free: 800 876-6866 hleung@microflex.com Web: www.microflex.com VP-Intl Sls Richard Todd Intl Accts Mgr Hyong Leung MIRKA ABRASIVES CANADA INC. 841 Sydney St Unit 7 Cornwall ON K6H 7L2 Fax: 800 626-6970 Toll-Free: 800 843-3904 john.booth@mirka.com Web: www.mirka.com Pres E John Booth Mktg Mgr Michael Gulley Cust Serv Rep Diane Landals MITCHELL INTERNATIONAL 4711 Yonge St Suite 702 North York ON M2N 6K8 416 733-1633 Fax: 416 733-0099 Toll-Free: 888 271-6176 Web: www.mitchell.com VP/Gen Mgr Cdn Ops Mike Jerry Dir Field Ops David Haldenby MOBILE AIR CONDITIONING SOCIETY (MACS) WORLDWIDE PO Box 88 Lansdale PA 19446 Location: 225 S Broad St 215 631-7020 Fax: 214 631-7017 info@macsw.org

Web: www.macsw.org Pres Elvis Hoffpavir VP-Sls/Mktg Marion Posen MODERN SALES CO-OP 87 Caplan Ave Barrie ON L4N 9J3 705 733-1771 Fax: 705 733-0770 reid.ferguson@modernsales.ca Web: www.modernsales.ca Pres Don Skuce VP Reid Ferguson Ops Mgr Perry Shareef Sls/Mktg Mgr Eric St. Peters MOHAWK LIFTS LTD. PO Box 110 Amsterdam NY 12010-0110 Location: 65 Vrooman Ave 518 842-1431 Fax: 518 842-1289 Toll-Free: 800 833-2006 sperlstein@mohawklifts.com Web: www.mohawklifts.com Pres Rick Wells Sls Mgr Steve Perlstein Sls Mitch Weller Sls Ray Pedrick MONDIAL LIFT S.R.L. Via Teramo 15 Manoppello Scalo Pescara, Italy 65125 39-085-8569125 Fax: 39-085-8562286 info@mondial-lift.com Web: www.mondial-lift.com Man Dir Alfonso Taraschi MONIDEX DISTRIBUTION INTERNATIONAL 10700 rue Colbert Anjou QC H1J 2H8 514 323-9932 Fax: 514 323-0020 Toll-Free: 800 463-4131 monidex@makocom.com Pres Sal Polletta Parts Mgr Richard Sfrozin Sls Phil Carmosino MORGAN MANUFACTURING, INC. PO Box 737 Petaluma CA 94952-0737 Location: 521 Second St 707 763-6848 Fax: 707 763-4507 Toll-Free: 800 423-4692 customerservice@morganmfg.com Web: www.morganmfg.com Pres Carl Butch Palmgren Office Mgr Mary Kinney Cust Serv Rep Janice Luchini MORTON P. SHULMAN 600 rue de la Montagne bureau 600 Montréal QC H3C 4S4 514 937-7614 Fax: 514 937-1576 Sls Mgr Morton P Shulman MORTON PAINT COMPANY 600 Nova Dr SE Massillon OH 44646 330 830-6000 Fax: 330 830-6005 Toll-Free: 800 321-0672 techinfo@uschem.com Web: www.uschem.com Pres Tom Perry Mktg Mgr Laura Yerkey Dir Natl Accts John Franken MOTOR GUARD CORPORATION 580 Carnegie St Manteca CA 95337

209 239-9191 Fax: 209 239-5114 Toll-Free: 800 227-2822 Toll-Free Fax: 800 237-7581 info@motorguard.com Web: www.motorguard.com Pres David Barleen Natl Sls Mgr Brian Jacobson Inside Sls Admin Marie Casuga NACE-INTERNATIONAL AUTOBODY CONGRESS & EXPOSITION PO Box 612128 Dallas TX 75261-2128 Location: 6191 N Highway 161 Suite 500 Irving TX 75038-2128 972 536-6444 Fax: 972 536-6445 Toll-Free: 888 529-1641 info@naceexpo.com Web: www.naceexpo.com Mktg Mgr Pamela Miller NAPIER ENTERPRISES 4 Nihan Dr Unit 3 St Catharines ON L2N 1L1 905 935-0427 Fax: 905 935-2918 Toll-Free: 800 567-2434 salez@napierenterprises.com Web: www.sportzbynapier.com Pres Roman Napieraj VP Christina Milan Cust Serv Mgr Jackie Weaver Sls/Mktg Rep sales Department Mktg Coord Katie Gordon NATIONAL AUTOMOTIVE TRADES ASSOCIATION 1-8980 Fraserwood Crt Burnaby BC V5J 5H7 604 432-7987 Fax: 604 432-1756 dalefinch@ara.bc.ca Web: www.natacanada.com Pres Rob Lang Exec VP Dale Finch Sec-Treas Bill Burkimsher NEXA AUTOCOLOR 2301 Royal Windsor Dr Mississauga ON L5J 1K5 905 823-8377 Fax: 905 823-4139 automotiverefinishcanada@ppg.com Web: www.nexaautocolor.com Reg Mgr Western Cda Stan Siemens Reg Mgr Eastern Cda Jean Guy Rosa Reg Mgr ON Gus Giachalis Mktg Prog Mgr Jeffery Murphy Cdn Adv Mgr Jennifer Rosiak-Wong Dir-Refinish Cda Brian Roberson NEXTBASE-USA 2630 Strozier Ave Unit F El Monte CA 91733 714 993-9628 sales@nextbase-usa.com Web: www.nextbase-usa.com Sls Mgr Keating Leung NISSAN CANADA INC. 5290 Orbitor Dr Mississauga ON L4W 4Z5 905 629-2888 Fax: 905 629-9742 NORTECH INNOVATIVE PRODUCTS 7300 East Danbro Cres Mississauga ON L5N 6C2 905 812-5117 Fax: 905 812-5106 Toll-Free: 800 387-3180 Pres Mike Cooper

NORTON – AUTOMOTIVE REFINISHING DIVISION PO Box 3008 Hamilton ON L8L 7Y5 Location: 3 Beach Rd 905 547-2551 Fax: 905 547-8593 Toll-Free: 800 263-6565 Toll-Free Fax: 800 850-5816 Web: www.nortonautomotive.com Sls Supvr – Maritimes Dennis Mahar Sls Supvr – Ottawa Nicole Constantineau Sls Supvr – Hamilton/Niagara/GTA Tony DeGregorio Reg Sls Mgr Central/Western Cda Robert J Stracina Reg Sls Mgr Eastern Cda Claudio Di Sabato Sls Rep Montréal Daniel Lessard Sls Rep QC François Couillard Mktg Info Spec Angela Spano NORTOOL AUTOMOTIVE WAREHOUSING INC. 438 Limestone Cres Toronto ON M3J 2S4 416 667-1083 Fax: 416 667-0812 Toll-Free: 800 268-1941 ntsales@autoforce.ca Web: www.autoforce.ca Pres Daron Misakyan Sls/Mktg Mgr Leo Garboushian Purch Mgr Hagop Misakyan Sls Rep SW ON Joe Sinardi

OMEGA ENVIRONMENTAL TECHNOLOGIES (AUTOMOTIVE DIV.) 10802 N Stemmons Dallas TX 75220 214 357-1795 Fax: 214 357-8292 Toll-Free: 888 286-6342 Toll-Free Fax: 888 663-4287 Web: www.omega-usa.com Pres Grace Davis CEO Thom Davis VP-Sls Tommy France ONTARIO AUTOMOTIVE EQUIPMENT CORP. 84 Algonquin Rd Little Britain ON K0M 2C0 416 771-1414 Fax: 705 786-9799 andreim@xplornet.com Web: www.ontarioautomotiveequipment.ca Andrei Marcovicia ONTARIO AUTOMOTIVE RECYCLERS ASSOCIATION (OARA) 845 Upper James St Unit 224 Hamilton ON L9C 3A3 519 858-8761 Web: www.oara.com Exec Dir Steve Fletcher ONTARIO SPRAY BOOTH LTD. 20 Bram Crt Unit 849 Brampton ON L6W 3R6 905 459-9332 Fax: 905 454-3464 Toll-Free: 866 293-3406

OPTIMA SPRAY EQUIPMENT 580 Carnegie St Manteca CA 95337 209 239-9191 Fax: 209 239-5114 Toll-Free: 800 227-2822 info@motorguard.com Web: www.motorguard.com Pres David Barleen Gen Mgr Tim Keating Natl Sls Mgr Brian Jacobson OSRAM SYLVANIA LTD. 2001 Drew Rd Mississauga ON L5S 1S4 905 673-6171 Fax: 905 671-5584 Toll-Free: 800 544-4828 Web: www.sylvania.com Pres Abbas Khan VP-Sls/Mktg JoAnn McKeown Sls Mgr Rolf Muench Mktg/Comm Mgr Laura Fuller PAINTLINE PRODUCTS INC. 37 Hamilton Rd Barrie ON L4N 8Y6 705 721-9500 Fax: 705 721-8646 Toll-Free: 800 668-8448 cmakad@paintline.ca Web: www.paintline.ca Pres James Burke VP Jeff Burke Gen Mgr Central Scott South Spray Booth Sls Charles Makad PARASOL INC. 252A Broadway Ave Toronto ON M4P 1V9 416 486-4947 Fax: 416 486-3552 Toll-Free: 888 702-0778 Techline: 416 200-6231 info@parasolinc.com Web: www.parasolinc.com CEO Harjit Bijlani PBE DISTRIBUTORS INC. 1368 United Blvd Coquitlam BC V3K 6Y2 604 540-7200 Fax: 604 526-2237 Toll-Free: 800 663-2523 Natl Sls Mgr Arnie White Dir-Purch Jim Coxford PBE TECHNOLOGIES INC. 1210 Fortune Ave Detroit Lakes MN 56501 218 847-2118 Fax: 218 847-9416 Toll-Free: 800 293-3710 Web: www.spotwelder.com Product Mgr E John Kern PERMATEX CANADA 8450 Lawson Rd Unit 1 Milton ON L9T 0J8 905 693-8900 Fax: 905 864-8602 Web: www.permatex.com Gen Mgr Ian Fletcher Mktg Mgr Donny Braga PJ1: PJH BRANDS 8747 E Via de Commercio Scottsdale AZ 85258-3328 480 991-8002 Fax: 480 998-4838 sales@pjhbrands.com Web: www.pj1.com Pres P J Harvey VP-Mktg Jeff Pinto

Comm Mgr Kim Hounshell PLASTIQUE ROYAL INC. 1120 Place Verner Laval QC H7E 4P2 450 661-8250 Fax: 450 661-7006 POLYCRACKER, INC. 487 Division St Boonton NJ 07005 973 335-2828 Fax: 973 402-7222 Toll-Free: 800 334-2524 polycracker@netscape.com Web: www.fisheyeterminator.com/ polycracker Gen Mgr Sharron Lippman PPG CANADA INC. – AUTOMOTIVE REFINISH CANADA 2301 Royal Windsor Dr Mississauga ON L5J 1K5 905 823-8377 Fax: 905 823-0398 Toll-Free: 888 310-4762 Web: www.ppgrefinish.com Dir-Refinish Cda Brian Roberson PRO BODY PARTS 1761 Pembina Hwy Unit 3 Winnipeg MB R3T 2G6 204 982-3020 Fax: 204 255-5270 probodyparts@probodyparts.com Web: www.probodyparts.com Pres David Provinciano Purch Mgr Iain Shepherd PRO FORM PRODUCTS LTD. 604 McGeachie Dr Milton ON L9T 3Y5 905 878-4990 Fax: 905 878-1189 Toll-Free: 800 387-7981 proformprod@bellnet.ca Web: www.proformprod.com Pres Jerry West VP/Gen Mgr Marlene Speck Exec VP Jim Speck PRO SPOT INTERNATIONAL, INC. 2625 Temple Hts Dr Suite ‘A’ Oceanside CA 92056 760 407-1414 Fax: 760 407-1421 Toll-Free: 877 776-7768 info@prospot.com Web: www.prospot.com Pres Joran Olsson Adv Rep Debbie DePew PRO-SPRAY EUROPEAN AUTOMOTIVE FINISHES 600 Nova Dr SE Massillon OH 44646 330 830-6000 Fax: 330 830-6005 Toll-Free: 800 321-0672 Web: www.prosprayfinishes.com Pres Tom Perry Mktg Mgr Laura Yerkey Dir-Bus Dev Tom Gardner Dir-Natl Accts John Franken PRO-TEK 901 rue Hérelle Longueuil QC J4G 2M8 450 651-4249 Fax: 450 651-9941 Toll-Free: 800 361-7956 outil@pro-tek.ca Web: www.pro-tek.ca Pres Aurèle Chartrand Natl Sls Mgr Jack Vandervelde Controller Claire Labbe

PROMACH OUTILLAGE ET EQUIPMENT 806 ch de la Grande-Côte RR 1 Boisbriand QC J7G 3K9 450 430-4335 Fax: 450 430-2230 Toll-Free: 888 594-6018 promach@videotron.ca Pres Gérard Provost Sec Diane Provost PULL-IT CORPORATION/MO-CLAMP 6920 SW 111th Ave Beaverton OR 97008 503 644-9167 Fax: 503 644-2733 Toll-Free: 800 678-5548 Web: www.moclamp.com Pres Donald R Jensen VP Karen A Crook Mfg/Purch Mgr Kraig Kyriss R & H PRODUCTS 1721 SE Grace Ave Unit F Battle Ground WA 98604 360 687-9784 Fax: 360 687-3452 sales@rh-products.com Web: http://www.rh-products.com Pres Larry Kopkie R.S. FINISHING SYSTEMS INC. 145 Industrial Pkwy S Unit 2 Aurora ON L4G 3V5 905 881-9768 Fax: 905 482-0316 matthew@rsfinishing.com Web: www.rsfinishing.com Pres Richard Bannister Special Equip Dir Matthew Bannister READING TECHNOLOGIES INC. (RTI) 1031F MacArthur Rd Reading PA 19605 610 372-9200 Fax: 610 372-1984 Toll-Free: 800 521-9200 info@driair.com Web: www.rti-pbe.com CEO Paul Flynn Sls Mgr Larry Parker REGIONAL AUTOMOTIVE WAREHOUSING 1389 Triole St Ottawa ON K1B 4T4 613 746-7707 Fax: 613 746-7388 Toll-Free: 800 344-0106 Pres Marc Brunelle VP Dominic Monaco Buyer Tom Gilbert ROBERT BOSCH INC. – AUTOMOTIVE DIVISION 6955 Creditview Rd Mississauga ON L5N 1R1 905 826-6060 Fax: 905 826-5120 Toll-Free: 800 618-4729 Toll-Free Fax: 877 250-4305 Techline: 800 283-1111 VP/Gen Mgr Automotive Randy Klein Natl Sls Mgr Cameron Young Mktg Mgr Sam Sgro ROCKY MOUNTAIN SALES (2007) LTD. 12608 126th St Edmonton AB T5L 0X6 780 454-8890 Fax: 780 454-2356 Gen Mgr Todd Nichol

ROTARY LIFT 2840 Argentia Rd Unit 4 Mississauga ON L5N 8G4 815 227-3168 Fax: 812 268-9543 Toll-Free: 888 256-4195 Web: www.rotarylift.com ROUSSEAU MÉTAL, INC. 105 av de Gaspé O St-Jean-Port-Joli QC G0R 3G0 418 598-3381 Fax: 418 598-6776 Toll-Free: 866 463-4270 info@rousseaumetal.com Web: www.rousseau-automotive.com Mktg Rep Mathieu Ametil Mktg/Comm Mgr Carolyn Cuke RPM SALES AND MARKETING 250 Ferguson Dr Woodstock ON N4V 1B3 519 421-3986 rzehnal@hotmail.com Partner Paul Murphy Partner Ron Zehnal RTI TECHNOLOGIES, INC. PO Box 3099 York PA 17402 Location: 10 Innovation Dr 717 840-0678 Fax: 717 755-8304 Toll-Free: 800 468-2321 rti@rtitech.com Web: www.rtitech.com CFO Dennis Beaverson VP-Sls Steve Anderson VP-Mktg/Bus Dev Jim Markle VP-Ops Dan Feeser Mktg/Comm/Research Mgr Amanda Summers Sls Rep Teresa Scott Sls Rep Allen Updegraff VP-Tech Thomas Crandall RUST CHECK CORP. (THE DOMINION SURE SEAL GROUP OF COMPANIES) 6175 Danville Rd Mississauga ON L5T 2H7 905 564-9991 Fax: 905 564-9150 Toll-Free: 800 465-9262 Web: www.rustcheck.com Pres/CEO Ronald B Morton Natl Sls Mgr Mario Segreti SAICO-USA 371 Gees Mill Business Pky Suite 300 Conyers GA 30013 770 760-8779 Fax: 770 760-8065 Toll-Free: 800 733-1524 Techline: 800 224-1007 sales@automotiveindustrialsolutions.com Web: www.automotiveindustrialsolutions.com Pres Sidney H Bobbitt SAINT-GOBAIN ABRASIVES CANADA INC. PO Box 10 Plattsville ON N0J 1S0 Location: 28 Albert St 519 684-7441 Fax: 519 684-7601 Web: www.saint-gobain.com Mgr-Graphic Design Bob Bender SASKATCHEWAN ASSOCIATION OF AUTOMOTIVE REPAIRERS INC. PO Box 25083 Saskatoon SK S7K 8B7 306 220-5919 dir@s-a-a-r.com

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COMPANY DIRECTORY

NOVA VERTA CANADA (ITAL/CAN AUTOMOTIVE LTD.) 231 Millway Ave Unit 16 Concord ON L4K 3W7 905 669-8844 Fax: 905 669-8845 Toll-Free: 888 280-6682 italcan@bellnet.ca Web: www.novaverta.ca Pres Bruno Muzzi Ops Mgr Domenic Muzzi

ontariospraybooth@bellnet.ca Partner Jim MacDonald

industry listings Web: www.s-a-a-r.com Exec Dir Bill Ziebart SAYCO DISTRIBUTORS LTD. – DIV. OF CANBUILT MFG. 103 Milvan Dr Weston ON M9L 1Z7 416 749-6555 Fax: 416 749-7597 Toll-Free: 888 607-2926 sales@canbuilt.com Web: www.canbuilt.com Pres Bill Teskey Sls Mgr Russ Murdock

COMPANY DIRECTORY

SCORPION COATINGS CAN. INC. 25 Rayborn Cres St Albert AB T8N 5B9 780 460-4246 Fax: 780 460-4251 Toll-Free: 888 349-2729 info@crackmasterscanada.com Web: www.scorpioncanada.com Pres Ivan Mayer Sls Mgr Terry Mayer Office Mgr Kim Bindon SEFOR INC. 8134 boul Lévesque E Laval QC H7A 1V2 514 326-6000 Fax: 450 665-4133 Toll-Free: 800 463-6000 sefor.inc@videotron.ca Pres Claude Chenier Dir Raymond Sevigny Sec-Treas Claire H Chenier SEM PRODUCTS, INC. 1685 Overview Dr Rock Hill SC 29730 Fax: 803 207-8300 Toll-Free: 866 327-7829 Web: www.semproducts.com Pres Steve Fussy Natl Sls Mgr Roger Mitchell Reg Sls Mgr East Juan Cordova SHANGHAI UB MACHINERY CO. LTD. 3294 Artesian Dr Mississauga ON L5M 7J8 905 997-4768 Fax: 905 997-4768 chen_jun0429@hotmail.com Web: www.novatork.com Rep Jun Chen SHAVER INDUSTRIES INC. 20 Steckle Pl Unit 8 Kitchener ON N2E 2C3 519 894-4800 Fax: 519 894-4726 Toll-Free: 888 766-8328 sales@shaverinc.com Web: www.shaverinc.com Pres Mark Shaver SHEREX INDUSTRIES LTD. 4180 Morris Dr Burlington ON L7L 5L6 800 263-6656 Fax: 905 639-9537 Web: www.sherex.ca Owner Tom Kane SHERWIN-WILLIAMS AUTOMOTIVE FINISHES 180 Brunel Rd Mississauga ON L4Z 1T5 905 890-1600 Fax: 905 890-0462 Toll-Free: 800 340-6133 canadian.communications@sherwin. com Web: www.sherwin-automotive.com Dir-Sls/Ops Bob Leibel Reg Mgr Eastern Yves Roy

Reg Mgr Western Thayne Christensen Reg Mgr Ontario Daryll O’Keefe Zone Mgr Canada Dave Lalonde Natl Acct Mgr Serge LeBlanc Natl Fleet Mgr Earl Stone Nat Auto Parts Mgr Tom Forster SHERWIN-WILLIAMS INC. – DIVERSIFIED BRANDS DIVISION 18 rue du Bourgogne Kirkland QC H9H 5B4 Location: 101 Prospect Ave Cleveland OH 44115 514 671-0008 Fax: 216 774-1827 rfragnito@sherwin.com Web: www.duplicolor.com VP-Sls Brian Padden Dir-Sls Doug Arnold Natl Sls Mgr Riccardo Fragnito Product Mgr Steve Spirko SHOOT SUIT, INC. 1721 SE Grace Ave Unit D Battle Ground WA 98604 360 687-3451 Fax: 360 687-3452 Toll-Free: 800 422-1604 larry@shootsuit.com Web: www.shootsuit.com VP Larry Kopkie SHOP SOLUTIONS GROUP 115 Brock St Barrie ON L4N 2M3 705 725-5444 Fax: 705 725-5422 infor@ssgroupcanada.ca Web: www.ssgroupcanada.ca SHURTAPE 1506 Highland Ave NE Hickory NC 28602 828 322-2700 Ext. 5464 Fax: 828 322-5583 Toll-Free: 800 438-5779 Ext. 5464 Techline: 828 322-2700 kolender@shurtape.com Web: www.shurtape.com Pres Jim Shuford Cdn Sls Mgr Donna Parkhurst Cdn Sls Mgr Todd Jones Product Mgr Terry Hagood SIA ABRASIFS JJS INC. 900 ch Olivier Saint-Nicolas QC G7A 2N1 418 836-0557 Fax: 418 836-0537 Toll-Free: 800 463-1574 abrasifsjjs@siajjs.com Web: www.sia-abrasives.com Pres Andree Samson Sls Mgr Simon Patry Sls Tech Brett Statchel SNAP-ON TOOLS OF CANADA LTD. 1171 Gorham St Newmarket ON L3Y 8Y2 905 836-9755 Fax: 905 836-9828 Toll-Free: 800 665-8665 Techline: 800 665-8665 -canadacustomercare@snapon.com Web: www.snapon.com/canada VP-Sls/Gen Mgr Brian Ross Mktg Comm Mgr Ray Lavender Mktg Mgr Peter Hoyle SPECIALITY PRODUCT SALES, INC. 420 Deermont Crt SE Calgary AB T2J 5W7 403 271-9270 Fax: 403 271-9191 larry@spsales.com Pres Jack Bergman Gen Mgr Larry Bergman

24 Bodyshop l December 2009 l www.bodyshopbiz.com

SPECIALTY PRODUCTS COMPANY – SPC PERFORMANCE DIVISION PO Box 923 Longmont CO 80502 Location: 4045 Specialty Pl Longmont CO 80504 303 772-2103 Fax: 303 772-1918 Toll-Free: 800 525-6505 info@specprod.com Web: www.specprod.com Pres/CEO Ben Bigelow Adv Mgr Vickie Wheeler SPECTRA CHROME CANADA LTD. 177B Exeter Rd London ON N6L 1A4 519 652-0007 Fax: 519 652-2477 spectrachrome@bellnet.ca Web: www.sprayonchrome.ca Pres Rick Bauslaugh SPECTRA PREMIUM INDUSTRIES INC. 1421 rue Ampère Boucherville QC J4B 5Z5 450 641-3090 Fax: 450 641-6113 Techline: 900 363-8533 spectra@spectrapremium.com Web: www.spectrapremium.com VP-Sls/Mktg Jason Best Natl Sls Mgr Max Carter Mktg Mgr Gilles Tremblay SPIES HECKER 408 Fairall St Ajax ON L1S 1R6 800 668-6945 Toll-Free: 800 668-6945 dpc-portal.canada@usa.dupont.com Web: www.spiesheckerusa.com Mktg/Comm Specialist Lee Doan SPRAY GUN SOLUTIONS INC. 13887 W 59th Pl Arvada CO 80004 303 424-3741 Fax: 303 424-8669 spraygunsolutionsinc@msn.com Web: www.spraygunsolutions.com Pres Tom Sullivan SPRAY TECH/JUNAIR AMERICA 1427 N Linden Ave Rialto CA 92376 909 609-6158 Fax: 909 419-7020 Web: www.spraytech.com SPRAYLINE SYSTEMS INC. PO Box 75207 CSP White Rock White Rock BC V4B 5L4 604 880-3053 Fax: 604 648-8748 tom@sprayline.ca Web: www.sprayline.ca SPX SERVICE SOLUTIONS 28635 Mound Rd Warren MI 48092 416 818-4158 Toll-Free Fax: 800 363-7329 Sls Mgr Michael Turner STANDARD AUTO WRECKERS 1216 Sewells Rd Scarborough ON M1X 1S1 416 286-8686 Fax: 416 286-8690 Web: www.standardautowreckers.net Owner David Gold STANDOX 408 Fairall St Ajax ON L1S 1R6 Toll-Free: 800 668-6945

dpc-portal.canada@usa.dupont.com Web: www.standoxna.com STECK MANUFACTURING COMPANY, INC. 1115 S Broadway Dayton OH 45408 937 222-0062 Fax: 937 222-6666 Toll-Free: 800 227-8325 sales@steckmfg.com Web: www.steckmfg.com Pres John Brill VP Rick Vogel STRAIN-TEC MFG. 84 av Leacock Pointe-Claire QC H9R 1H1 514 694-1113 Fax: 514 694-6277 Toll-Free: 800 465-8575 arslan@securenet.net Web: www.straintec-arslan.com Pres Arman Gurarslan SUMMIT SOFTWARE SOLUTIONS, INC. 12130 Travertine Crt Poway CA 92064 858 547-8697 Fax: 858 547-8698 Toll-Free: 800 377-2661 sales@summitsoftwaresolutions.com Web: www.summitsoftwaresolutions.com Pres Frank Terlep SUNTEK WINDOW FILMS PO Box 4668 Martinsville VA 24115 Location: 345 Beaver Creek Dr Martinsville VA 24112 276 632-4991 Fax: 276 632-0173 Toll-Free: 888 321-5111 Web: www.suntekfilms.com Mgr-Suntek Direct Sls Liza Noland Mktg Coord Yvonne Spencer SUPER 48 SALES INC. 215 Rivermede Rd Concord ON L4K 3M5 905 669-4020 Fax: 905 738-8270 sales@super48sales.com Web: www.super48sales.com Pres Ali Ratanshi Mgr Rose Ladha Cust Care Shelly Lalji Cust Care Nash Ratanshi SUPERFINISH SYSTEMS LTD. 1034 Toy Ave Pickering ON L1W 3P1 905 619-9785 Fax: 905 683-3311 Toll-Free: 877 778-7746 info@superfinishsystems.com Web: www.superfinishsystems.com Pres John O’Halloran Sls/Tech Mgr Gary Cooper Mktg Coord Michelle O’Hara Acct Mgr Liz Wilson TECOR SPRAY BOOTHS, INC. 3005 Saskatchewan Dr Regina SK S4T 1H5 306 586-4144 Fax: 306 584-3368 canadasales@tecorbooths.com Web: www.tecorbooths.com Pres Tom Chellberg VP Jim Hopkins Sec Althea Chellberg TONGDA AUTO MAINTENANCE EQUIP 1504 Farmstead Rd Unit 17

North York ON M2L 2G1 416 795-5182 Fax: 416 510-0989 zhongca@hotmail.com Web: www.yktongda.com Export Mgr Matthew Zhang TOOL INVENTORY & APPRAISAL SYSTEM INC. PO Box 1056 Cookstown ON L0L 1L0 Fax: 705 458-9822 Toll-Free: 866 877-2259 Web: www.toolappraisal.com Pres Tony Auchincloss TOPRING 895 boul Industriel Granby QC J2J 1A6 450 375-1828 Fax: 450 375-1408 Toll-Free: 800 263-8677 solutions@topring.ca Web: www.topring.com Product Mgr Alexandre Ménard TRACER PRODUCTS – DIV. OF SPECTRONICS CORPORATION 956 Brush Hollow Rd Westbury NY 11590 516 333-1254 Fax: 516 876-8411 Toll-Free: 800 641-1133 Toll-Free Fax: 800 354-2353 info@tracerline.com Web: www.tracerline.com Pres Jonathan Cooper VP-Sls/Mktg Gary Fixel Natl Sls Mgr Mike Fleming Mktg Commun Mgr Bob Savasta TRANSTAR AUTOBODY TECHNOLOGIES INC. 2040 Heiserman Dr Brighton MI 48114 810 220-3000 Fax: 810 220-3048 Toll-Free: 800 824-2843 Toll-Free Fax: 800 477-7923 publicrelations@tat-co.com Web: www.tat-co.com Pres/COO Charles Fuqua Jr Cdn Sls Mgr Cheryl Selwood Mktg Mgr Julie M Pallares Mktg Spec Michelle White TRIM-GARD COMPANY LIMITED 472 Newbold St London ON N6E 1K6 519 681-1090 Fax: 519 681-9880 Toll-Free: 800 265-6074 sales@trim-gard.com Web: www.trim-gard.com Gen Mgr Monte Goble TRISK LTD. 466 Speers Rd Floor 3 Oakville ON L6K 3W9 905 466-2800 Fax: 416 352-5738 Toll-Free: 866 418-7475 sales@hedsonna.com Web: www.hedsonna.com Gen Mgr Mike Bertrand Cust Serv Mgr Dustin King U-POL PRODUCTS 1263 Route 31 S Lebanon NJ 08833 908 730-8858 Fax: 908 730-6621 Toll-Free: 800 340-7824 Toll-Free Fax: 800 787-5150 sales@u-pol.com Web: www.u-pol.com Pres Calvin M Sanders Reg Mgr Michael C Sanders

Sls Mgr Sherry L Meissner U.S. CHEMICAL & PLASTICS – DIV. OF ALCO INDUSTRIES, INC. 600 Nova Dr Massillon OH 44646 330 830-6000 Fax: 330 830-6005 Toll-Free: 800 321-0672 techinfo@uschem.com Web: www.uschem.com Pres Tom Perry Mktg Mgr Laura Yerkey Dir-Natl Acct John Franken Dir-Bus Dev Tom Gardner UAP INC. 7025 rue Ontario E Montréal QC H1N 2B3 514 256-5031 Fax: 514 256-8469 Web: www.uapinc.com Pres/COO Robert R Hattem Exec VP Auto Parts Div Kevin Chase Exec VP-Purch/Supply Tom Hunt VP-Hum Res Daniel Dallaire VP-Plan/Spec Proj Duncan Pickard

UNI-RAM CORPORATION 381 Bentley St Markham ON L3R 9T2 905 477-5911 Fax: 905 477-8922 Toll-Free: 800 417-9133 Web: www.uniram.com Pres Sam Yamamoto Gen Mgr Gord Meehay Sls Mgr Jay Farquharson Reg Rep Larry Bergmann UNI-SÉLECT INC. 170 boul Industriel Boucherville QC J4B 2X3 450 641-2440 Fax: 450 655-9532 ldonnini@uni-select.com Web: www.uni-select.com Pres/CEO Jacques Landreville Cdn Exec VP Automotive Group Gary O’Connor VP-Sls/Mktg Robert Beauchamp VP-Corp Dev Guy Archambault VP MIS Jean-Pierre Beaulieu Pres USA Gary Kremer Mktg Mgr Linda Donnini UNI-SELECT PRAIRIES INC. 11754 170th St Edmonton AB T5S 1J7 780 452-2440 Fax: 780 444-3308 Toll-Free: 800 667-2862 Web: www.uni-select.com Gen Mgr Sean Corcelli Ops Mgr Ken Glen Mktg Mgr Bob Chapman Hum Res Mgr Sandy Finseth Admn Mgr Tim Gallant PBE Spec Pat Kovacs UNICURE SPRAYBOOTHS 104 Spence Lane Nashville TN 37210 615 889-3330 Fax: 615 889-6773 Toll-Free: 800 868-3033

UNITED SPRAY BOOTHS LTD. 380 Bradwick Dr Concord ON L4K 2W4 905 738-5489 Fax: 905 738-6751 Toll-Free: 800 901-3338 Web: www.unitedspraybooths.com Pres Jarvis Warda VP Peter Stamos UNITOOL INC. 9220 rue Charles-de-Latour Montréal QC H4N 1M2 514 384-9102 Fax: 514 383-4963 Toll-Free: 800 361-0417 Toll-Free Fax: 800 361-0112 info@unitool.com Web: www.unitool.com VP-Sls/Mktg Jay Tutunjian Purch Agt Nathalie Hadjetian Admin Aline Hadjetian USI OF NORTH AMERICA, INC. 565 Commerce St Franklin Lakes NJ 07417 201 405-7760 Fax: 201 405-1070 Toll-Free: 877 874-6362 sales.usi@usius.com Web: www.usiofnorthamerica.com Pres Richard Bannister UVIEW ULTRAVIOLET SYSTEMS INC. 1324 Blundell Rd Mississauga ON L4Y 1M5 905 615-8620 Fax: 905 615-9745 Toll-Free: 877 776-8486 sales@uview.com Web: www.uview.com Pres Tony Ferraro CEO Phil Trigiani Intl Dir-Sls Les Paulowski Dir-Sls Jeff Prickett Sls Mgr Jack Kligman Product Mgr Stephen Whate Mktg Coord Simon Ozorio VALCO CINCINNATI CP, INC. 411 Circle Freeway Dr Cincinnati OH 45246 513 874-6550 Fax: 513 874-1424 Toll-Free: 800 788-3865 lloyd@valcocp.com Web: www.valco-cp.com Pres Rich Santefort Sls Mgr Brian Santefort Sls Mgr Lloyd A Sturtevant Cust Serv Mgr Margaret Meeks VALLEY CARCOLOR INC. 13-19257 Enterprise Way Surrey BC V3S 6J8 604 530-5622 Fax: 604 530-2410 Gen Mgr Cal Belton VALSPAR INC. (PLASTI-KOTE) 7655 Tranmere Dr Mississauga ON L5S 1L4 905 671-8333 Fax: 905 671-0254 Toll-Free: 888 234-5790 Toll-Free Fax: 877 604-4325 Web: www.plastikote.com Natl Sls Mgr Auto Channel Gus Amodeo Product Mgr Matt Carlson Wrhse Mgr Godfrey Weir

VALSPAR REFINISH, INC. 210 Crosby St Picayune MS 39466 601 798-4731 Fax: 601 798-6147 Toll-Free: 800 845-2500 Web: www.valsparrefinish.com Mktg Mgr Nick Dahl Plant Mgr Ken Jett Hum Res Mgr Suzanne Connell Mktg Coord Adam Hollowell VIKING BLAST AND WASH SYSTEMS 3810 N Toben Wichita KS 67226 316 634-6699 Fax: 316 634-6658 Toll-Free: 800 835-1096 sales@vikingcorporation.com Web: www.vikingcorporation.com Gen Mgr Deron Lock Mktg/Adv Mgr Kristen Knox VISKON-AIRE CORPORATION 410 Winfield Ave Salisbury MD 21801 410 543-8802 Fax: 410 543-0545 Toll-Free: 800 336-3758 sales@viskon-aire.com Web: www.viskon-aire.com Pres Rob Johnson Natl Sls Mgr Mike Small Cust Serv Mgr Jane Shehan VOLKSWAGEN PARTS & SERVICE 3800 Hamlin Auburn Hills MI 48328 248 754-5000 Fax: 248 754-6504 Toll-Free: 800 822-8987 W & E SALES CO., INC. 370 Elizabeth Ave Newark NJ 07112-2708 973 824-2000 Fax: 973 824-7382 Toll-Free: 800 932-9009 wemail@att.net Web: www.wesales.com Gen Mgr Richard Carr Sls Mgr Carl Casella Accnt Tom Carr WSSL AUTO PARTS DISTRIBUTORS 1633 Ontario Ave Saskatoon SK S7K 1S7 306 665-7061 Fax: 306 653-4332 Toll-Free: 800 667-3964 wssl.cls@sasktel.net Pres/Gen Mgr Clarence L Schneider VP/Asst Mgr Glen Schneider WEATHER TECH CANADA 516 Parkdale Ave N Hamilton ON L8H 5Y5 Toll-Free: 800 441-6287 Toll-Free Fax: 800 461-1458 sales@marcor.ca Web: www.weathertechcanada.com WELLS MANUFACTURING CORP. PO Box 70 Fond Du Lac WI 54936-0070 Location: 26 S Brooke St Fond Du Lac WI 54935 920 922-5900 Fax: 920 922-3585 sales@wellsmfgcorp.com Web: www.wellsmfgcorp.com Pres David A Peace VP-Sls/Mktg Steve Hildebrand WESTERN STATES MFG. PO Box 3655 Sioux City IA 51103 Location: 811 Main St

712 252-4248 Fax: 712 258-4368 westernweld@aol.com Web: www.westernweld.com Gen Mgr Kerry T Bressler WESTWARD TOOLS & EQUIPMENT 14360 123 Ave NW Edmonton AB T5L 2Y3 780 454-8180 Fax: 780 451-3379 Toll-Free: 866 523-4443 Toll-Free Fax: 866 453-2708 Web: www.westwardtools.ca Gen Mgr Glenn Wallace Sls Mgr East Jonathan Devenish Sls Mgr West Scott Laurie WHITE & PETERS LTD. 101-1368 United Blvd Coquitlam BC V3K 6Y2 604 526-4641 Fax: 604 526-4632 Gen Mgr Mort Hall WHOLESALE AUTO PARTS WAREHOUSES 106 Caledonia Rd St-Isidore ON K0C 2B0 613 524-2400 Fax: 613 524-2793 Toll-Free: 866 864-5800 -wap1@ROGERS.COM Web: www.wholesaleautopartswarehouses.com CEO Trevor Kingsbury CFO Penny Cook Sls Mick McDonald WILSON AIR TOOLS & EQUIPMENT 1236 Speers Rd Unit 3 Oakville ON L6L 2X4 905 847-6663 Fax: 905 847-7073 nvince@bellnet.ca Pres Norm Vince Sls-Industrial Ted Willis WIZARDS/RJ STAR, INC. 11469 8th St NE Hanover MN 55341 763 497-5155 Fax: 763 497-5125

Toll-Free: 800 356-7223 sales@wizardsproducts.com Web: www.wizardsproducts.com Owner John Schlumpberger Pres Amy Antonsen Bus Mgr Susan Antonsen WORLD AUTO PARTS (CANADA) LTD. 355 Carlingview Dr Unit 1 Etobicoke ON M9W 5G8 416 675-6767 Fax: 416 675-6755 Techline: 800 668-4434 Web: www.monaco-group.ca Pres Dominic Monaco VP Alan Alber Gen Mgr Warren Brown Ops Mgr Nancy Wilson Terr Mgr Brian Chisholm Terr Mgr Richard Tothe Terr Mgr Francois Fortin Wrhse Mgr Steve Hurd WORLDWARE ENTERPRISES LTD. 30 Rosslinn Rd Cambridge ON N1S 3K1 519 621-8244 Fax: 519 622-5281 Toll-Free: 866 621-8244 crobinson@eatoils.ca Web: www.eatoils.com Natl Sls Mgr Charles Robinson WÜRTH CANADA 6330 Tomken Rd Mississauga ON L5T 1N2 905 564-6225 Fax: 905 564-3628 Toll-Free: 800 263-5002 Toll-Free Fax: 800 347-0677 Web: www.wurthcanada.com Mktg Mgr Goran Abramovic ZURAWEL PATTON SAMPLE 16 Citadel Pk NW Calgary AB T3G 3X8 403 519-5666 Fax: 403 547-6398 duane@zps.ca Web: www.zps.ca Co-Owner Duane Zurawel Co-Owner Bill Sample Co-Owner Gord Patton

Autobody Product Directory To change or add a listing, please contact: Bodyshop Directory 12 Concorde Place, Suite 800, Toronto, ON, M3C 4J2 TEL: 416-510-6748 e-mail: mlamkey@bizinfogroup.ca www.bodyshopbiz.com l December 2009 l Bodyshop 25

COMPANY DIRECTORY

ULTIMATE LININGS, LTD. – NEW BUSINESS DEVELOPMENT DIVISION 6630 Roxburgh Dr Suite 175 Houston TX 77041 713 466-0302 Fax: 713 937-0065 Toll-Free: 800 989-9869 info@ultimatelinings.com Web: www.ultimatelinings.com VP-Sls/Mktg John Jamroz VP Barry McCoraroy

unicure@spraybooths.com Web: www.spraybooths.com Natl Sls Mgr John Abernathy Cust Serv Mgr Doug Debelak

equipment feature

GUN

THE WAY OF THE

Is Your Spray Gun Equipment Ready for Waterborne?

By David Halpert

W

ith regulation deadlines looming for collision repairers to convert their facilities from solvent-based paints to low-VOC-compliant paints, you might think that many shops are scrambling in preparation for the switch. However, according to most spray gun manufacturers, it’s quite the opposite. On the whole, Canadian repair shops are more than prepared for the transition. And while some are still relying heavily on solvent-based paint, the process of converting your spray guns from one to the other is not as difficult as you might think.

Considerations and Concerns About Waterborne

The SATAjet 3000 RP spray gun with RPS cup complies with all VOC regulations with regard to solvent reduction. It contains a newly developed nozzle concept for even higher colour-match precision and homogeneous material distribution.

26 Bodyshop l December 2009 l www.bodyshopbiz.com

When word first hit that collision repair facilities in Canada would have to either upgrade or replace their existing equipment in order to be waterborne-compliant, feelings likely ranged from caution to outright panic.

However, underlying this fear was a misconception that conversion meant investing large sums of money into their shop’s equipment. “[The economy] has softened, but not to the point where [collision repair owners] are not willing to make any investment in guns or equipment for their shop. The timing is kind of interesting; they all need to make the investment, they all need to get upgraded to meet the new low-VOC laws, but at the same time we’re in the middle of a depressed economy,” says Vito Gallo, a CMAX store manager in Edmonton.

Waterborne certainly has its advantages from a financial standpoint. In terms of product savings, an estimated 40% less material is required during application compared to solvent-based paints. Also, low-VOC compounds provide better coverage during application, thus requiring fewer coats overall.

“Years ago guys had one gun, and then they started with a proper primer gun. Now we’ve gone from a primer gun to a basecoat gun, and now we have a clearcoat gun. Now you’ve got guns that are waterborne-specific.

Again, a good painter is not going to hesitate to put [down] $500-600 just for that application,” says Tim Walker, service coordinator for White & Peters in Coquitlam, B.C. Simply buying new has its advantages (and savings) in your spray gun equipment over a more outdated model. Better atomization, more functional control on the better models, and greater advancements in nozzle technology specific to waterborne are just some of the benefits that can increase efficiency on the job.

Similarly, an older-model spray gun used over hundreds, or in some cases thousands, of paint jobs can lead to poor atomization, which can result in stripping in the metallics or sagging, where one end is applying more product than the other.

“The major paint brands have introduced their waterborne materials to many collision shops around Canada. Different spray guns are required for spraying solvent-borne versus

N

waterborne materials. The retrofitting of present spray equipment and/or getting new spray guns has been ongoing. We have been training painters, distributors, and paint company personnel on the subject of waterborne spraying and drying equipment for about three years now,” says Bill Burns, eastern sales manager for Eurotech Spray Products Ltd., the exclusive and independent importer and distributor of SATA Products in Canada.

The Waterborne Process

When it comes to purchasing the right spray gun equipment, the choice largely depends on the specific needs of your shop. Spray gun manufacturers have been consulting with paint companies to come up with the best recommendations for a wide variety of shop conditions. For Canada, that means working in hot dry weather, cold dry weather, as well as issues when it comes to humidity and temperature.

“To get the best performance on clearcoat, that’s going to require a certain type of atomization, and that certain type may vary on the relative humidity in the shop and also the temperature. So the tech needs to be more educated on how the products perform with the nozzles that he’s putting together with them,” says Ray Odette, North American sales manager and managing partner for Anest-Iwata USA. Different waterborne paints feature different formulations, leading paint manufacturers to tailor their own application processes to enable collision repair technicians to get the best results possible using their product. Similarly, the nature of waterborne makes lowVOC compounds thicker—and, in turn, heavier—than solvent-based paints. This has led many spray gun equipment manufacturers to create and adapt their own lines of waterborne-specific guns, and some are finding it a challenge in making them compliant to as many formulations out there as possible.

“On the solvent-borne you get away with an HVLP basecoat very well, but once you go to the waterborne basecoat, because it’s so viscous, it’s heavy material, the paint companies are going, ‘We don’t even want to see you using an HVLP, you have to use either “highefficiency” or what other manufacturers call a “reduced-pressure” spray gun,’ because [wa-

terborne] is thicker,” says Jeff Parker, Canadian sales manager for DeVilbiss.

Spray Gun Equipment and Technology

In the wake of many collision repair shops currently evaluating their equipment needs, Bodyshop asked major spray gun equipment manufacturers what’s new in their product lines to help ease the transition from solvent-based to waterborne.

“The SATA RPS (rapid-preparation system) as a disposable cup system has really been the newest advancement from SATA in the past three to four years. That’s geared specifically for waterborne, because it’s always much easier to work with a disposable cup system when dealing with [waterborne paints] as opposed to a hard cup. Secondly, nozzle technology has advanced and evolved over the last several years as well. We’re at the point now where there are specific nozzle setups designed for certain manufacturers to spray their material in the best possible manner,” continues Burns.

Anest-Iwata devotes an entire set of products to waterborne conversion, specifically the W400-LV Compliant Spray Gun, the LPH400-LV HVLP Spray Gun, and the ADG-1 Aquadry gun with adjustable dryer stand.

“Firstly, the air blower ADG-1 gun is an air amplifier, [which] creates an air entrainment, essentially a tornado that comes out of the opening of that blower. And by creating that tornado we can direct the air to the surface, rather than just purely amplify it. Our reasoning for that is mostly for spot repairs. If you can direct the air at the repair area, you get the most velocity, [which] causes rapid dry,” continues Odette. “The other one is the W400-LV. That gun can be used two ways.

[It] is used primary as a clearcoat gun and a waterborne-basecoat application gun when the humidity is high or medium-high and the temperature is low.

“The LPH-400 creates a coarser atomization; in areas where the humidity is low and the temperature is warm you need a bigger droplet to go to the surface. The difference between waterborne paint and solvent-borne paint is with solvent-borne you have the abil-

Top: The ADG-1 Aquadry gun increases Venturi air entrainment airflow by 6:1 for spot repairs. Combined with the adjustable dryer stand, guns are easily oriented and are provided with quick couplers for fast disassembly.

Bottom: The DeVilbiss SRi Pro Spot Repair Gun with high-efficiency air cap and DeKups disposable cup is a small gravity-fed spray gun designed for spraying spot repairs and small areas. The gun can spray from a small round to a 9” fan pattern.

ity to change the reducer selection to affect the evaporation (or dry rate) of the paint, [while] with waterborne you change the evaporation rate by the atomization and the air flow.”

Jeff Parker, Canadian sales manager for DeVilbiss, also noted one of the more popular products when it comes to waterborne conversion.

“We’ve recently brought out the SRI-Pro, which is a high-efficiency spot repair gun. We were the first on the market with a high-efficiency spot repair gun for small damage repairs. As the paint companies have gone through their conversions, they’ve taken a liking to the high-efficiency guns, as opposed to the HVLP guns, because they break the paint up better. The waterborne materials have a viscosity that’s closer to clearcoat.”

If you haven’t begun the preparations for converting your shop to waterborne, it would probably be a good idea to begin soon. Contact your local paint manufacturers and suppliers to ensure the spray equipment you get best serves your shop’s needs.

B

www.bodyshopbiz.com l December 2009 l Bodyshop 27

i-car tech update

ENTERING

TURBULENCE Waterborne paint and supplemental air movement systems Figure 1

Figure 2

W

ith the topic of waterborne paints playing such a critical role in this issue and the industry at large, we thought it would be a good opportunity to check in with the experts at I-CAR to get their take on the topic of supplemental air movement systems, and how the drying and curing game has changed with the onset of waterborne painting systems.

According to I-CAR, turbulent air movement is a key to efficient drying when applying waterborne finish material. What is turbulent air? With regard to drying waterborne refinish materials, turbulent air allows moisture to rapidly escape from the surface of the panel.

In a typical spray booth environment, “laminar air” is what is commonly created along the length of the panel. This type of airflow traps moisture beneath what is called a boundary layer. This is a layer of air between the fast-moving air and the painted surface of the vehicle (see Figure 1). Air movement systems add turbulence to the airflow, breaking up the boundary layer and allowing moisture to escape.

To generate the turbulent air, supplemental air movement systems are needed.

These systems are available as wall-mounted blower towers, hand-held venturi blowers (air multipliers), or ceiling fans. Each system is uniquely designed to create turbulent air.

The system chosen depends on personal preference and budget.

Wall-Mounted Systems

Figure 3

Wall-mounted systems typically have a total of four towers, positioned in each corner of the spray booth. The tower is equipped with multiple venturi-style nozzles that direct forced air onto the vehicle surface. The nozzles are adjustable so the air can be directed toward various locations along the vehicle’s surface to achieve the most efficient drying (see Figure 2).

For this article, we will use the QAD system

from Junair as an example of a wall-mounted air movement system. While this subject was covered in the Waterborne Products, Systems, and Application (REF07) program, I-CAR has recently installed a QAD system with the help of Junair, providing a more detailed look into the installation and operation of this system. The Junair QAD system now joins the AcceleCure ceiling fan system by Garmat, and the SATA hand-held venturi blowers as supplemental air movement systems in the I-CAR Tech Centre spray booth.

QAD System

This particular system uses filtered, ambient air to create forced air in the spray booth.

The filters are located in the intake plenum where they provide the system with clean air (see Figure 3).

The air-supplying units distribute the forced air using a blower motor located on top of the spray booth. The forced air is transferred to the towers via four air ducts, one for each of the towers.

On this system, the blower nozzles on the towers are located behind an automatic door that opens for operation and closes when the system is turned off. This allows the nozzles to be protected from overspray during painting operations, as well as reduce the dirt buildup that can contaminate finishes. There is also slight positive pressure when the doors are closed to prevent contaminants from getting behind the closed door. The doors are pneumatically operated through the control panel and the speed at which the doors open can be adjusted on the bottom of the air cylinders.

The system can also be used during the spray booth bake cycle to ensure heat is evenly distributed throughout the spray booth, similar to a convection-type oven.

Installation

The installation procedure for this type of air movement system is fairly straightforward. As

28 Bodyshop l December 2009 l www.bodyshopbiz.com

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i-car tech update Figure 5

Figure 4

ionizes the airflow directed at the vehicle. This system uses a Static Neutralization bar that is fitted to the tower between the two columns of nozzles, to reduce the static charge.

Proper Use of Wall-Mounted Systems

Figure 6

mentioned earlier, the towers are mounted at or near the corners of the spray booth.

Through-holes must be drilled into the side of the spray booth to accommodate the ductwork that transports the filtered air to the air supplying towers (see Figure 4). The motor assembly is mounted on top of the spray booth and draws air from inside the spray booth. The air filter is installed in the spray booth between the ceiling filter and the roof of the spray booth. The filter is designed to remove particulates up to 10 microns.

Almost all spray booth designs can be retrofitted with this type of air movement system. One common issue is where to locate the towers. Personnel doors, lights, and equipment can hinder the location. The most common solution is to simply move the location of the tower away from the hindrance, but still keeping it near the corner of the spray booth. The nozzles can be adjusted to compensate for the tower position.

Common installation time is about 10 to 20 hours. To help accommodate the collision repair facility’s working schedule, some installation crews work when the facility is closed for the day for minimal workflow disruption.

Static Neutralization

A vehicle carries a relatively high static charge, particularly plastic parts such as bumpers.

Static electricity in the form of electrostatic attraction or repulsion generates dust contamination and other paint defects. To compensate for this, this system is equipped with an option that 30 Bodyshop l December 2009 l www.bodyshopbiz.com

To use the wall-mounted system, the spray booth must be turned on. When the power switch on the control panel is engaged, the system will open the doors to the units and engage the blower (see Figure 5). The air velocity may not be adjustable.

Depending on the options, the system may include a feature that can be used to control the spray booth temperature while in flash-off mode. This feature turns on with the power switch. For this feature to be operational, the bake switch for the spray booth must be wired into the control panel.

Maintenance

Like every forced-air drying system, maintenance is key to optimum performance of the wall-mounted system. Some key maintenance items include replacing the air intake filters periodically to ensure proper airflow.

Junair recommends that the filter tubes be changed at the same time as the intake filter.

Other periodic maintenance items include but are not limited to: • wiping down the nozzles and tower.

• functionally testing the system.

• cleaning pneumatic systems related to the door opening system.

• calibrating the temperature controller.

• verifying nozzle velocity.

Check with the manufacturer for specific service schedules.

In addition to wall-mounted air movement systems, other types of systems include hand-held air multipliers and high-speed and adjustable ceiling fans.

Hand-Held Air Multipliers

Hand-held air multipliers may be available with adjustable stands (see Figure 6). They employ the venturi effect to multiply volume/ velocity, which can be up to 12 times the air-

Figure 7

Figure 8

flow from the compressed air system. This particular system is generally a less expensive option compared to ceiling fans and wallmounted towers.

Hand-held air multipliers make use of compressed air, and therefore may require a compressor upgrade to handle increased cfm depending on how many multipliers are used.

If the compressor is able to handle the increased cfm, the compressor may run longer to keep up with the increased demand.

Ceiling Fans

Spray booth ceiling fans use clean ambient air to brake up the laminar airflow around the vehicle (see Figure 7). This system consists of bladed fans with safety cages, which are mounted through the ceiling in the centre of the spray booth.

The fan motors are mounted outside of the spray booth and may have to be routed around the fire-suppression system in the spray booth.

During installation, the fans are evenly spaced in the spray booth, which may require modification of the air plenum in the ceiling.

During operation, the fan speed can be adjusted using the control panel located outside of the spray booth (see Figure 8). Proper fan speed depends on the technician’s preference.

Additional information on ceiling fans, hand-held air multipliers, and wall-mounted units is available through the I-CAR live Waterborne Products, Systems, and Application (REF07) training program.

Conclusion

For the refinishing department to run efficiently, quick dry time of a waterborne finish is key. There are a number of options available including hand-held air multipliers, ceiling fans, and wall-mounted air movement systems. Each of these systems can be installed with little to no change in the design of a spray booth, and little disruption to workflow. Which system will work best for a collision repair facility depends on the needs of each repair facility. For more information on each of these types of systems, contact your local vendor.

B

photo file

Canadian Collision Repair Night Last Vegas 2009

Some 400 attended a very successful Canadian Collision Repair Night held alongside the NACE event in Las Vegas in November. Here are a few who stood still long enough for us to take their picture.

www.bodyshopbiz.com l December 2009 l Bodyshop 31

photo file

CARSTAR Casino Night Cards and cash for a good cause.

m

32 Bodyshop l December 2009 l www.bodyshopbiz.com

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shift your marketing strategy into high gear For more information, log on to www.certifiedfirst.com or call 1-866-CERT-1ST (1-866-237-8178)

©2009 PPG Industries All rights reserved. www.ppgrefinish.com www.certifiedfirst.com

products

Wrench Set

Drying/Curing System Laflamme Air Libre inc. is offering the #LX3 drying and curing system for waterborne paints. The system provides additional airflow directed at the refinished panels, accelerates moisture evaporation, and therefore dramatically speeds up drying time.

The #LX3 can be retrofitted to any type of paint booth. Each #LX3 tower has eight multi-position directional nozzles that can be directed to best suit your application needs. Internal filtering (double-filtered) unit ensures clean air delivery and fast cycle times. Faster flash-off times between coats mean dramatically reduced cycle times, saving on labour and booth operating costs. The system also provides accelerated cure times during the baking cycle for solvent-borne finishes, and all components are covered by a three-year warranty.

Laflamme Air Libre (450)-638-5475 www.laflammeairlibre.com

Medium-Duty Vehicle Lift Mohawk’s TP-16 is a clear floor aboveground lift capable of raising medium-duty vehicles up to 16,000 lbs. The TP-16 electric/ hydraulic lift features Mohawk’s all-position mechanical and hydraulic safeties, total drive-through design, automatic swing arm restraints, and height-adjustable overhead hydraulic lines (optional underground lines are available). The TP-16 has a twin-cylinder direct-drive design using no chains or cables. Standard equipment includes 5”, 7 ½”, and 10” frame adaptors and features the Mohawk patented hydraulic equalization system. All Mohawk lifts are designed and manufactured in the U.S.A. Mohawk’s TP-16 lift is ALI/ETL certified to meet the one and only National Safety Standard for garage lifts. Mohawk’s TP-16 lift comes with a 25-year structural, 10-year mechanical warranty, plus a limited lifetime hydraulic cylinder warranty.

Mohawk Lifts (800) 833-2006 www.mohawklifts.com

34 Bodyshop l December 2009 l www.bodyshopbiz.com

Snap-on has launched a new set of Flank Drive flare-nut crowfoot wrenches. Designed to access those hard-to-get-at areas, Snap-on crowfoot wrenches are manufactured to be extremely durable and long-lasting. The five-piece 3/8” set (205ANM) includes sizes 12, 13, 14, 17 and 19 mm and features thin wall design for better access around obstacles near the line; 12-point flare configuration; and the Flank Drive wrenching system. The wrenches are suitable for applications such as power steering and other lines on domestic and import vehicles; expansion valves and A/C lines; hydraulic lines and industrial equipment; fuel filter lines; oxygen sensors on Honda BF40/BF50D marine outboard engines (use ANM14 wrench).

Snap-on Tools of Canada (905)-624-0066 www.snapon.com

Shop Workspace Mitchell International, Inc. has announced the launch of Mitchell RepairCenter, the industry’s first Shop Workspace. Building on the strength of its business management systems, repair information content, and customer satisfaction services functionality, Mitchell RepairCenter represents the first of a new class of software solutions—the Shop Workspace—that will transform how repair shops run their business for years to come. The Mitchell RepairCenter takes collision repair software solutions far beyond current offerings, giving shops the ability to manage the repair, the customer, and the business, all from within their own personalized workspace.

Mitchell RepairCenter enables shops to manage their business their way and dramatically improves how the collision repair industry purchases and puts software to work in their shop.

Shops of all sizes will build their own Workspace by selecting from over 30 comprehensive modules that span the three key areas upon which great shops focus: the repair, the customer, and the business.

Mitchell International (800)-238-9111 www.mitchell.com

Air Mover Gun Holder Arslanâ&#x20AC;&#x2122;s Air Mover gun holder unit is a practical tool to mount Air Mover guns in the paint booth, saving floor space. The units are made of 14-gauge metal, have super strong magnets, and are finished with powder coated/baked paint.

Arslan Automotive (514) 694-1113 www.straintec-arslan.com/auto/main_fs.htm

Separation Equipment Zebra Skimmers Corporation, a full-line manufacturer of oil skimmers and industrial fluid maintenance equipment, expands its Muscle Coalescer line to include a new model for servicing air compressor condensate. Benefits of the Muscle Compressor Coalescer include: a robust, yet simple, design that fits any budget; automatic air release vent and de-oiled water exit; reduced compressor waste stream by up to 98%; the ability to work with almost any size compressor; and a lifetime warranty.

Zebra Skimmers Corp.

(888)-249-4855 www.zebraskimmers.com

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Automotive Internet Directory Visit these companies directly at their web addresses or check out the growing list of Hot Links at www.autoserviceworld.com.

To find out how your organization can be included in this directory and on the web, contact Brayden J C Ford 416-510-5206

HAND CLEANERS

AUTOMOTIVE PARTS & ACCESSORIES

GOJO Industries, Inc. www.automotive.gojo.com GOJO is a leading manufacturer of skin care products and services for many marketing including automotive and manufacturing. GOJO continues to pursue a commitment of creating well-being through hand hygiene and healthy skin.

Goodyear Engineered Products www.goodyearep.com/aftermarket www.goodyearbeltsandhose.com The officially licensed belt of NASCAR. Gatorback, the quiet belt. You can never replace Goodyear quality.

NGK Spark Plugs Canada Limited www.ngksparkplugs.ca The World Leader in Spark Plugs, Oxygen Sensors and Ignition Wire Sets.

Used by 87% of the World’s OE Manufacturers

LUBRICANTS & ADDITIVES Empack/emzone Automotive Care & Maintenance www.emzone.ca The high performance emzone product line is specially formulated for your detailing and maintenance needs. For maintenance: Lubricants, Brake Cleaners, Degreasers, and Coatings. For detailing: Glass Cleaners, Carpet Foams, Tire Shines and Auto Fresh.

S.B International Inc. www.sbintl.com “We keep engines humming” ZEX AC Compressors Division of Mister Starter

www.misterstarter.com Remanufactured/New A/C compressors and Turbochargers/Superchargers for complete line of cars and trucks, DOMESTIC & IMPORTS. Custom Rebuilds also available for your needs.

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COLLISION REPAIR Masters School of Autobody Management www.masters-school.com Masters offers a number of education programs and implementation follow-up programs designed to take bodyshops to the next level of success.

38, 39

Collision Solution Network DuPont Performance Coatings Filco Inc Termmeccania North America

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PPG Canada

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TOOLS & EQUIPMENT AIR LIQUIDE CANADA INC. www.airliquide.ca Your one-stop shop for all your industrial gases and welding supplies.

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WAREHOUSE DISTRIBUTORS & BUYING GROUPS Bestbuy Distributors Limited

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Empack / emzone Refrigerants www.emzone.ca Eco-friendly, non-ozone depleting and system safe. The emzone quality A/C Refrigerant product line includes stop leak, system conditioner, oil charge, UV dye leak detection, and dryer offering colder vent temperatures, improved system efficiency, lower head pressure and greater gas mileage. Ideal for cars, trucks, SUVs and tractors.

www.bestbuyautoparts.ca Independent buying group and warehouse distributor that allocates its profits to member shareholders and provides unbeatable value for independent jobbers.

advertiser index BMW Canada

REFRIGERANT

Stay up to date at www. VOCcompliance.com 36 Bodyshop l December 2009 l www.bodyshopbiz.com

The E.R.I. Group www.theerigroup.com Canada’s Premier Machine Shop Buying Group Kerr Machine Shop Group Inc.

www.kerrmachineshopgroup.com Buying group for machine shops and performance shops.

from the publisher

Promise Ahead In 2010 At the end of a turbulent year like 2009, it is easy to get pessimistic about the future. But from my vantage point, there is actually much to be optimistic about in the coming year. For one—and it is a big one—we can finally look forward to an end to the great conversion debate.

It has been, for some, an excruciating period both in terms of decisions to be made and money to be spent. To mangle an old phrase, “Never before have so few given so much for so little.” Essentially, while there is much in the way of benefit from the conversion to waterborne systems in terms of health and safety and an inescapable lessening of the environmental footprint, from a business and technical aspect it’s really a zero-sum game: shops that were great and effective before are great and effective now, while those that struggle will probably struggle in the future. The industry may smell better, but it is not a changed industry. The issues of profitability, door rates, technical and business training, customer relations, and the ever-changing vehicle landscape remain much as they did before.

Or, at least, the changes that we have seen have been precipitated less by the greening of the products we use than by the shock that financial markets took more than a year ago.

The impact of this is seen in consumers’ reluctance to make a claim for small repairs and, paradoxically, in their increasing need to make the big claim. In both cases, the downward pressure on prices and the dreaded deductible negotiation have made life on the front counter, the back office, and on the shop floor tougher over the past year.

Still, as I said, there is much reason for optimism. The drop in new car sales and the need to seek business has caused a necessary shift in the decision-making of at least some players. In a sense, the gap between production shops and smaller, more acutely customer-paid shops is growing. Big shops get bigger, but smaller shops can get more profitable too, if they’re going after the right customers.

Not long ago I was reminded of the fact that it is the bottom line, not the top line, of a business that really matters, and this was in the context of not always knowing just how the “other guy” is doing.

If you saw a bodyshop down the street from you shrink in size, and take in only a few cars a month, it would not be unreasonable to assume that the business was struggling. But what if you found out that the owner had carved out a healthy little niche in specialty cars, with little in the way of staffing and overhead to carry, leaving him with a better monthly operating profit and little in the way of headaches when business got light?

Not that getting big and profitable isn’t good too, but it is different. And, while I always have a soft spot in my heart for the small shop since they’re often the home of real artisans who will amaze with their skill and creativity, the larger shops will continue to be innovators in their own way, because they are driven by necessity and because they have the resources to.

Together though, the entire industry has placed itself in a better position to handle the changing market than it did when it entered 2009.

Less panic and more determination is clear in every conversation I have had recently.

So in this spirit I wish a Happy New Year to you and yours. Be good, be safe.

B Andrew Ross aross@bodyshopbiz.com

www.bodyshopbiz.com l December 2009 l Bodyshop 37

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11/20/09 12:23:06 PM

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