Community Impact Report 2020

THE POWER OF PERSEVERANCE:

With Your Sup Goodwill Chan When devastating

But even darker days were ahead.

tornadoes darkened skies and uprooted lives across Middle and West Tennessee in early March

By the third week of March, cases of the COVID-19 virus began surging nationwide, and we took action that once would have been unthinkable — temporarily closing our

2020, few realized that a global pandemic was already

29 stores, two Outlets and eight Career Solutions Centers.

upon us.

Faced with unprecedented circumstances and financial uncertainty, we took the even more difficult step of

Over the next few weeks, we mobilized to support team

furloughing three-quarters of our more than 1,100 team

members who lost belongings in the tornadoes as well

members.

as local communities that suffered extensive The sale of donated goods in Goodwill’s retail

damage. Goodwill donated a portion of

locations accounts for 98 percent of our

store sales proceeds to American Red Cross disaster relief, and we supplied the agency with Goodwill gift cards for victims.

By year’s end, thousands of Tennesseans discovered a silver lining among the storm clouds — an opportunity to change their lives and unlock their potential through Goodwill’s mission services.

PAGE 2 | 2020 COMMUNITY IMPACT REPORT

revenue and fuels our nonprofit mission of changing lives

pport, nged Lives in 2020 through education, training and employment. For five

Shoppers returned, and store sales bounced back strongly.

long weeks, our stores remained closed to the shoppers

Goodwill’s mission services took on a new urgency, as

who help make that mission possible.

people whose livelihoods were affected by the virus

But Team Goodwill’s commitment to the mission never wavered.

sought new skills and opportunities.

Some received training and built futures in construction.

Though our Career Solutions Centers closed, our career

Some earned certifications in information technology.

coaches and trainers immediately began providing

Some found work through virtual job fairs. Still others

services by phone and email to clients. Moreover, they

found renewed purpose through a position at Goodwill.

quickly created ways to connect job-seekers with employers and provide much-needed skills training via

By year’s end, thousands of Tennesseans discovered a

Internet conferencing software.

silver lining among the storm clouds — an opportunity to change their lives and unlock their potential through

Throughout that period, Goodwill’s generous supporters continued to bring us donations of clothing, shoes and home goods. And as lockdowns lifted across the state, we

Goodwill’s mission services.

Achievement amid adversity.

were overjoyed to begin bringing our employees back to

I am immensely proud of how Goodwill Industries of

work and reopening our stores.

Middle Tennessee responded to the challenges of 2020,

Innovation, constant communication and hard work were necessary to ensure our top priority: protecting the

and I am inspired by our clients’ stories of resilience and transformation during that difficult time.

health of our employees, shoppers, donors and clients.

I hope you will be inspired as well. The pages of this

Mask requirements, social distancing, hand sanitizer,

report will tell you more.

plexiglass barriers, cleaning schedules, wellness checks and numerous other protocols were promptly integrated into our operations to align with the advice of health experts.

Matthew Bourlakas | President & CEO

“Though our Career Solutions Centers closed, our career coaches and trainers immediately began providing services by phone and email to clients. Moreover, they quickly innovated ways to connect job-seekers with employers and provide muchneeded skills training via Internet conferencing software.”

2020 COMMUNITY IMPACT REPORT | PAGE 3

GOODWILL IMPACT WEEK:

Honoring individuals who have achieved great success Goodwill Industries of

Trials to Triumph, differed in that it was held entirely

Middle Tennessee hosted

online, since the COVID-19 pandemic prevented an in-

the 12th annual Impact Week Celebration from Nov. 16-20, 2020. As in past

person celebration. Instead, a new video was posted daily to Goodwill’s website, introduced each day by Clay Hart of Pinnacle Financial Partners and one of five generous

years, the uplifting celebration honored individuals who

sponsors: American Paper & Twine, BlueCrossBlueShield,

achieved great success in their lives through Goodwill’s

CoreCivic, Enchiridion Foundation and T&T Foundation.

vital education, training and employment programs.

NewsChannel 5’s Emmy award-winning journalist Rhori

Awards also were presented to community partners

Johnston from Nashville joined Goodwill for the 12th

who went beyond the call of duty to help fulfill Goodwill’s mission of changing lives through education, training and employment.

The 2020 celebration, From

year as the host of the Impact Week videos. The

Thank you TO OUR 2020 SPONSORS

PRESENTING SPONSOR:: GOLD SPONSORS: SILVER SPONSORS: TABLE SPONSORS:

} } }

result was an expanded audience for the celebration and greater awareness of the power of work and its positive ripple effect across our community.

Pinnacle Financial Partners

American Paper & Twine • BCBS of Tennessee • CoreCivic Foundation Enchiridion Foundation • T&T Family Foundation Autow • HUB • LBMC • Lockton • TVA Energy Right Acuff & Associates Inc. • Balcon Enterprises • CapStar Financial Management Elliston Place Soda Shop • Finn Partners • Fourth Capital • Goodwill Board of Directors • NES Symetra • vCom Solutions • Donna Wallace • Wilson Marketing Group

See How Goodwill is Celebrating its Impact in 2021, and Learn How You Can Sponsor a Future Event.

PAGE 4 | 2020 COMMUNITY IMPACT REPORT

LEARN MORE

Stories that kept us inspired in 2020 LATEASHA DAVIS

PLAY VIDEO

PIONEER OF THE YEAR - TY OSMAN

PLAY VIDEO

ASPELL RECOVERY CENTER - MISSION PARTNER OF THE YEAR

PLAY VIDEO

DAVID B. LIFSEY SCHOLARSHIP - PRECIOUS DAVIS

PLAY VIDEO

MANIKA RINGO - ACHIEVER OF THE YEAR

PLAY VIDEO

LAVOI-KATZ AWARD - YORK GERLOCK

2020 COMMUNITY IMPACT REPORT | PAGE 5

PROVIDING EDUCATION:

Classes, coach start new caree Margaret

should try Goodwill, which had once helped him find

Santiago returned

work. So Margaret walked into the local Goodwill Career

to Tennessee in October of 2020 with

Solutions Center and found two career coaches eager to help her.

hopes of a fresh start.

In addition to guiding Margaret through an assessment of After a 20-year separation, she was rejoining her husband,

her professional interests, the coaches showed her lists of

who lives in Columbia. And after working as a fast-food

jobs available with local employers. They introduced her

manager in New York for most of that time, she was

to the center’s computers, enabling her to take several of

hoping to find a different line of work.

Goodwill’s virtual Job Readiness classes, including ResumeWriting, Exploring Jobs Online and Interviewing for

But Margaret, who is 59, faced serious challenges in her

Work.

job search. She needed an updated resume, and she lacked the basic computer skills

Over several visits to the center, the career

necessary to find — and apply for — job opportunities.

Her husband told her she

PAGE 6 | 2020 COMMUNITY IMPACT REPORT

coaches helped Margaret fine-tune her

“The coaches and the classes gave me the skills and confidence I needed to find a job I enjoy.”

resume, apply for several jobs online and get comfortable using a computer for Internet searches, email and more.

hes help woman er path One of the jobs Margaret applied for was a retail associate

“Without them, I would have really had a hard time

position in the Columbia Goodwill store. In November of

trying to switch my field of work, especially during the

2020, she interviewed — using her newly polished resume

pandemic,” said Margaret, who in August was named

and interview techniques she learned in her Job Readiness

the store’s employee of the month. “The coaches and the

classes — and was hired. The next day, she took bouquets

classes gave me the skills and confidence I needed to find a

of flowers to her two career coaches to thank them for

job I enjoy.”

their help.

During 2020, Goodwill Industries of Middle expanded its suite of free educational services that equip job-seekers with knowledge needed to find a job, move into a better job or succeed in a career.

HiSET Classes

Financial Literacy

Having a high school diploma or equivalent is important

This class is designed to help individuals gain control of

to help wage-earners sustain themselves and their

their personal finances and keep them on solid ground.

families, as those who do typically earn $9,600 per year

Topics include creating a budget; setting financial SMART

more than those who do not. These classes prepare

goals; determining needs vs. wants and understanding

students to and pass the HiSET exam and earn a state-

financial institutions.

issued high school credential.

Digital Literacy

Job Readiness This suite of virtual and in-person classes is designed to

This entry-level computer class is designed for new

provide clients with the skills and knowledge needed to

users who are interested in learning basic computer

successfully find and maintain employment in today’s

terminology; use of a keyboard, mouse, icons, folders and

competitive job market. These included Resume Writing,

applications; Internet usage and navigation; use of email;

Explore Jobs Online, Applying for Work, Interviewing

basic resume creation skills; and online job search skills.

for Work, Preparing for Success at Work and Work from

Office Productivity

Home.

This three-day introduction to Microsoft Office suite and Google suite teaches participants to use Microsoft Word, Microsoft Excel, PowerPoint, Gmail, Google Calendar, Google Docs & Google Sheets.

2020 COMMUNITY COMMUNITY IMPACT IMPACT REPORT REPORT || PAGE PAGE 7 7 2020

BARRIERS Deafness

or other hearing Impairment

40*

PEOPLE SERVED:

Innovating to provide assistance to those who need it most

Blindness or other visual Impairment

63*

Despite the challenges of 2020, Goodwill met its mission goals, providing thousands of people with training and employment services

TOTA

10

WATCH HIS STORY

PAGE 8 | 2020 COMMUNITY IMPACT REPORT

S FACED BY THOSE WE SERVE Developmental Disability

Learning Disability

Other Physical Disability

Other Than Autism

Other Than Autism

95*

176*

Neurological Disability

Autism

Other Disabling Condition

165

*

23*

Psychiatric Disability

419*

601*

431*

Two or More Disabilities

346*

English Not Primary Language

AL SERVED

250*

Unemployed

0,983

dislocated worker

10,911*

Homeless Persons

Older Worker

3,238*

613* Lack of GED high school equivalency History of Substance Abuse

25

*

Criminal Background

1,104*

703*

High School Diploma

2,908*

GED/ High School Equivalency

693*

* Some duplicates may exist due to some people reporting more than one disability or barrier to employment.

2020 COMMUNITY IMPACT REPORT | PAGE 9

PROVIDING TRAINING:

Goodwill tech c mom of three l Kara Israel

A friend showed Kara a story in the local newspaper

always wanted

about a once-homeless, single mom who had taken a tech

to break into

course from Goodwill Industries of Middle Tennessee and

the technology

launched a successful career at Google. Kara contacted

field, but without a college degree or formal training, her options were limited.

the woman, who recommended she apply for the Google IT Support Professional Certificate Program at Goodwill.

Kara did, and she received a full scholarship.

Soon after, she lost her marketing job and began working

The Los Angeles native moved to Nashville to attend

a series of day-labor positions. Nonetheless, she remained

college, but she got pregnant with twins and had to drop

committed to her IT support studies, completing online

out to support her new family. She worked for many

lessons on her phone during lunch breaks or in the

years as a digital marketing specialist. But

evenings.

when her marriage ended, leaving her

When she graduated in June of 2020,

to be a single parent to three young daughters, she needed a more stable and lucrative job.

“My life is 100% different now,” she says.

“Sometimes you just need that extra push from someone, and I found that at Goodwill.”

PAGE 10 | 2020 COMMUNITY IMPACT REPORT PAGE 10 | 2020 COMMUNITY IMPACT REPORT

Goodwill helped Kara apply for a one-year, paid apprenticeship with Accenture — a business management

course helps land her dream job

WATCH HER STORY

consulting firm for which she had always wanted to

advantage of Accenture’s culture of training, learning

work. Thanks in part to her new tech certification, Kara

Blue Prism, a robotic process automation software. As her

was accepted. The apprenticeship boosted her income,

apprenticeship neared an end, Accenture offered Kara

allowing her to move into a nicer apartment with better

permanent employment as a business analyst.

schools for her children. She began attending church, met a special man and got married in August of 2020.

She made the most of her opportunity and took full

“My life is 100% different now,” she says. “Sometimes you just need that extra push from someone, and I found that at Goodwill.”

When following pandemic health guidelines, it can be hard to provide hands-on training. We responded to these challenges by offering both online training as well as programs that could be delivered safely while meeting the needs of a pandemic economy.

Google IT and Python Training

Call Center

This blended certificate program prepares participants for

manage incoming phone calls and succeed in a call center

entry-level positions in the IT field. Graduates have the

or remote customer service environment.

opportunity to share their resumes with top companies in the industry.

Construction & Weatherization This program helps participants embark on rewarding careers in residential or industrial construction or related

Teaches entry-level workers how to professionally

Custodial This program is for anyone interested in becoming a front-line cleaning and maintenance professional. The instruction is led by a CMI-certified trainer.

fields. Graduates receive certification from the National

Forklift

Center for Construction, Education and Research (NCCER);

This half-day program is for participants interested

OSHA 10 safety certification; basic resume creation

in forklift operator positions in the warehousing and

skills; and online job search skills.

manufacturing industries.

All program participants also received job search assistance from Goodwill, free of charge as always.

2020 2020 COMMUNITY COMMUNITY COMMUNITY IMPACT IMPACT IMPACT REPORT REPORT REPORT ||| PAGE PAGE PAGE 11 11 7 2020

LEADERSHIP:

Providing a clear vision in times of uncertainty 2020 SENIOR MANAGEMENT Matthew Bourlakas

Matt Gloster

Christine Skold

President and CEO

Vice President of Mission Advancement

Chief Financial Officer

Beth Alexander

Mike Mott

Leisa Wamsley

Vice President of Development

Vice President of Human Resources

Vice President of Donated Goods

Laura Braam

Ed O’Kelley

Vice President of Marketing

Vice President of IT

Catrina Coggins credits a yearlong rehab, 12-step recovery and the trust and support of Goodwill’s Vice President of Retail with turning her life around.

WATCH HER STORY

PAGE 12 | 2020 COMMUNITY IMPACT REPORT

2020 BOARD OF DIRECTORS CHAIRPERSON

VICE CHAIRPERSON

LEGAL COUNSEL

Dave Fentress

Bryan L. Bean

Christopher S. Dunn

Vice President, Internal Audit Dollar General Corporation

Senior Vice President Pinnacle Financial Partners

Waller Lansden Dortch & Davis, LLP Attorneys

SECRETARY

TREASURER

Matthew Bourlakas

Dr. Arrita Summers

Michael Madden

President Tennessee College of Applied Technology

Chief Financial Officer and Treasurer Priam Properties

President and CEO Goodwill Industries of Middle Tennessee

Christine Skold Chief Financial Officer Goodwill Industries of Middle Tennessee

DIRECTORS Leisa Byars

Tom Lampe

Mr. Fred McLaughlin

Owner The Goddard School in Hendersonville

Vice President, Nashville Region Messer Construction

Senior Vice President, Private Wealth Baird Private Wealth Management

Dave Fentress

Keith Lampkin

Cristina Oakeley

Vice President, Internal Audit Dollar General Corporation

Deputy Director Clarksville Housing Authority

Owner Caliente Consulting

Clay Jackson

Robert Massie

John W. Stone, III

VP, Supply Chain Planning Tractor Supply Company

Vice President, IT Business Integration & Strategy Dollar General Corporation

Attorney

Roy Jordan Wealth Management Advisor Northwestern Mutual

Clay Teter Retired

Philip McGowan Partner DVL Seigenthaler

John C. Tishler

Suzan Ilic

Beth Johnson

Kevin Mitchell

Senior Portfolio Manager Tennessee Consolidated Retirement System

Senior Investment Consultant Mercer Investment Consulting

Partner TrustCore

Partner Waller Lansden Dortch & Davis, LLP

TRUSTEES

2020 COMMUNITY IMPACT REPORT | PAGE 13

PROVIDING EMPLOYMENT:

Goodwill job he recover indepe After an accident

likely never walk again.

robbed him of his

He began woodworking in his garage to take his mind

ability to walk,

off his troubles. He built miniature rocking chairs, scale

Danny Stephens

models of loved ones’ homes, wishing wells and large

was filled with

lighthouses.

self-doubt and searching for a way forward. His family and girlfriend, his doctors and his own creativity all helped him to cope, but it was a job at Goodwill that allowed Danny to begin charting a new course in life.

By 2017, he felt ready to return to work. He investigated several possibilities without success before trying the Lewisburg Goodwill store. Danny was hired as a greeter but quickly mastered other duties. Then the manager had a register lowered to the height of his wheelchair so Danny could be a cashier.

He became a favorite of customers and co-workers,

Danny was just 23 when his motorcycle

frequently cracking jokes to make them laugh.

struck a car in 2011, injuring his spine. A nine-hour surgery saved his life, but the former Marshall

Danny says

County High School football

Goodwill changed his

standout was told he would

life by giving him an opportunity to share his talents and energy with others, renewing his confidence.

PAGE 14 | 2020 COMMUNITY IMPACT REPORT PAGE 14 10 | | 2020 2020COMMUNITY COMMUNITYIMPACT IMPACTREPORT REPORT

As the pandemic hit full swing in March and April of 2020, Goodwill stores were closed for five weeks. Danny used the time off to build a 12-foot tall Cape Hatteras replica lighthouse, which

elps man endence

WATCH HIS STORY

now stands at a local mini-golf range.

Now 32, Danny says Goodwill changed his life by giving

Money he saved from his paycheck during 2020 allowed

him an opportunity to share his talents and energy with

Danny to purchase a van equipped with an access ramp

others, renewing his confidence.

and hand controls. He says the van has restored a lot of independence he had missed since his accident.

“Goodwill has definitely been a lighthouse for me,” he adds.

Goodwill strives to help people change their lives through the power of work.

In addition to education and training, we offer a host of personalized job-seeker support services and the opportunity to come work directly for Goodwill. This work did not stop in 2020 — we just had to get creative.

Career Coaching Goodwill’s Career Solutions Centers remained staffed by highly skilled Career Coaches who provide free, oneon-one services for job-seekers to help them overcome barriers to employment, acquire new skills and pursue rewarding careers. These services were available by appointment or digitally, depending on the client’s needs.

and workers with disabilities or other barriers to employment. We are eager to talk with all job-seekers about opportunities on Team Goodwill.

Job Fairs and Employer Connections Goodwill’s nine Career Solutions Centers in middle and west Tennessee regularly host free hiring events and job fairs to connect job-seekers with employers. These

Direct Hiring Goodwill employs roughly 1,100 team members throughout the 48 counties we serve, and we were open as a state-designated essential service for all but five weeks in 2020. We are particularly proud to be an employer of choice for veterans, senior citizens,

events frequently result in on-the-spot interviews and job offers. In 2020, we had to innovate by offering online job fairs, socially distanced outdoor-only fairs and even drive-through fairs. We also partnered with Nashville’s Metro Action Commission and Mayor’s Office to co-host and facilitate citywide online job fairs.

individuals in recovery, the formerly incarcerated,

2020 2020COMMUNITY COMMUNITY COMMUNITYIMPACT IMPACT IMPACTREPORT REPORT REPORT ||| PAGE PAGE PAGE15 11 7 2020

FINANCIAL RESPONSIBILITY:

Operating efficiently to provide others with opportunity Ninety-one cents out of every dollar Goodwill spent in 2020 were applied toward its mission, funding muchneeded training and employment services for the community.

PAGE 16 | 2020 COMMUNITY IMPACT REPORT

Sale of Goods

$55,639,430

Sale of Land Buildings & Equipment

$516,655

Grants for Rehabilitation Services

United Way Support

Investment Income

Fundraising

Increase of Investments

One-Time Gift

$1,299,525 $284,621

$4,503,660

$36,991

$1,098,197

Total Received

$10,000,000

$73,379,079

Sales Program

Mission Services

General and Administrative

Change In Net Assets

$43,575,667 $6,916,022 Fundraising

$270,247

$3,476,895 $19,140,248

Total Invested $73,379,079

2020 COMMUNITY IMPACT REPORT | PAGE 17

Help us to continue to change lives SIGN UP FOR OUR EMAILS Sign up for our emails to receive news about Goodwill’s promotions and how our mission is changing lives. giveit2goodwill.org/shop DONATE HOUSEHOLD ITEMS Donate your gently used items at any of more than 45 locations throughout middle and west Tennessee.

For our locations visit: giveit2goodwill.org/donate

$$$

FOLLOW US ON SOCIAL MEDIA Follow us on Facebook, Twitter, Instagram & LinkedIn to help show your support and share the good news with your friends and family. @giveit2goodwill

GIVE A FINANCIAL GIFT Through the sale of donated goods in our stores and with funding from generous donors, Goodwill Career Solutions is helping many in need. Your financial gifts are dedicated to providing free training to anyone who has experienced a barrier to employment, including veterans, single parents, people with disabilities and others with histories of homelessness or incarceration. Your gift provides job placement assistance and a wide range of skills training.

giveit2goodwill.org/give

937 Herman Street, Nashville, TN 37208

Phone: 615.742.4151 • Web: giveit2goodwill.org

CHANGING LIVES THROUGH EDUCATION, TRAINING AND EMPLOYMENT