2019 Community Impact Report

2019 COMMUNITY IMPACT REPORT Partnering with organizations, educators and employers to help people gain skills and find pathways out of poverty.

Dear Goodwill family and friends,

With Goodwill’s assistance, these people completed

Amid this year of uncertainty and

occupational training programs, earned industry-

upheaval, 2019 can seem like a

recognized certifications, achieved secondary education

distant memory. But even before

credentials and gained digital literacy skills.

tornadoes, protests and pandemic, many Middle and West Tennessee residents faced serious challenges.

Thousands found the help they needed to overcome those challenges at Goodwill Industries of Middle Tennessee.

Goodwill’s focus is helping clients achieve the ABCs of employment: finding A job and upskilling for a Better job, which will lead to a Career. Through its many free training programs, Goodwill guides job-seekers to employment in high-growth industries that offer a pathway out of poverty,

They include people like Manika, a single mom who,

away from government benefits and toward financial

despite having experienced homelessness, dreamed of

independence.

finishing high school and establishing a career. Thanks to a job and leadership training from Goodwill, Manika is now a full-time college student pursuing a degree in nursing administrative management.

Over the past decade, our nonprofit organization has helped more than 62,000 people find work, creating a tremendous ripple effect on the regional economy.

And Goodwill’s operations have made the state greener,

Last year, Goodwill’s eight regional Career Solutions

renewing the life cycle of hundreds of millions of useful

Centers provided employment and training opportunities

items, diverting them from landfills.

to 11,139 people, including many with developmental or physical disabilities, veterans, seniors, ex-offenders and young adults not engaged in education or employment.

PAGE 2 | 2019 COMMUNITY IMPACT REPORT

Most of this is made possible from the sale of donated goods in our retail stores, Outlets and at OnlineGoodwill.com Whenever you donate clothing, home goods or money;

UPSKILLING

DEVELOPING PATHWAYS OUT OF POVERTY shop with us; hire our clients; partner or volunteer with our organization; or share the word about our bargains or our mission, you really do change lives.

Which brings us back to 2020. With no end yet in sight for the pandemic and with Tennessee experiencing record

Tennesseans Who Left College Without a Credential

Middle-skill jobs skills gap in Tennessee

900K

13%

In addition to Tennesseans who never started college, 900,000 completed some college but did not earn a credential or degree.

Upskilling helps these people move into better paying jobs and reduces the need for government assistance.

Middle-skills jobs account for 58% of Tennessee’s labor market, but only 45% of the state’s workforce is trained to the middle-skill level — a 13% skills gap. Upskilling narrows that gap and helps employers thrive.

unemployment, the community needs Goodwill’s mission services more than ever — even as we face unprecedented challenges in the retail landscape.

I am grateful to work with a talented and passionate Board of Directors, complemented by a talented and equally impassioned staff, who are seeing us through these trying times.

And I am so very thankful for you — for your continued trust in Goodwill Industries of Middle Tennessee and for all the ways you support our nonprofit organization.

The opportunity

Integrate undervalued and untapped talent from lowand moderate-income rate Tennessee communities into a middle-skills workforce in high-growth industries

Matthew Bourlakas | President & CEO

Source: Investing in America’s Workforce: Report on Workforce Development Needs and Opportunities – 2017 Federal Reserve System Tennessee Department of Labor and Workforce Development

2019 COMMUNITY IMPACT REPORT | PAGE 3

FROM

TRIALS TO TRIUMPH

GOODWILL’S IMPACT CELEBRATION HONORS INDIVIDUALS WHO HAVE ACHIEVED GREAT SUCCESS

G

oodwill Industries of Middle Tennessee hosted the 11th annual Impact Luncheon on Nov. 18, 2019. The uplifting celebration honored individuals who achieved great success in their

lives through Goodwill’s vital programs. Awards were also presented to community partners who go beyond the call of duty to help fulfill Goodwill’s mission of changing lives

JOIN US THIS YEAR

Virtual Impact Week 2020 From trials to triumph

Tune in at 2 p.m. for inspiring stories daily Monday, Nov. 16 - Friday, Nov. 20 giveit2goodwill.org/ImpactWeek

through education, training and employment.

Hundreds of guests representing community, corporate and nonprofit leaders joined Goodwill to celebrate the power of work and its positive ripple effect across our community.

The event was emceed by Emmy award-winning journalist Rhori Johnston from NewsChannel 5 Nashville.

THANK YOU FOR YOUR SUPPORT With funding from Goodwill’s sale of donated goods, its Career Solutions programs are helping many in need. Last year, more than 11,000 people, including veterans, single parents, people with

Please consider supporting one of the most inspiring events in middle Tennessee, hosted by the world-ranked #1 brand for doing the most good for the most people.

BECOME A SPONSOR

PAGE 4 | 2019 COMMUNITY IMPACT REPORT

disabilities and others with histories of homelessness or incarceration received job placement assistance and a wide range of skills training. Watch some of their inspiring stories on the following page.

DONATE TODAY

INSPIRING STORIES FROM OUR AWARD WINNERS

GAVIN WILSON

DANNY STEPHENS

LOGAN GUARINO

WEDAD BESHAY

BRADLEY MORTON

2019 COMMUNITY IMPACT REPORT | PAGE 5

PROJECTED INCOME

$65,758

Manika Ringo

Goodwill’s Leadership Training Program

CURRENT ROLE

FULL-TIME STUDENT

GoodPaths is a 12-week training and development program designed to help promising Goodwill employees identify their strengths, develop their leadership skills and achieve their professional goals, whether with Goodwill or another organization. Upon completion, participants are equipped with the confidence and knowledge to pursue the next step in their careers.

Participants Learn

1ST PROMOTION

$20,800

• Office productivity skills • Financial literacy • Potential career paths • Communication and other skills needed for advancement

Benefits • Interest and aptitude assessments • Career exploration activities • One-on-one coaching by a trained Career Navigator

1ST JOB WITH GOODWILL*

$16,120 *Part-time 2015 starting wage

• Introduction to community resources • Ongoing career guidance and assistance PAGE 6 | 2019 COMMUNITY IMPACT REPORT

MANIKA’S UPWARD CAREER PATH

FROM

HOMELESS TO GOODWILL TO COLLEGE

THE AMAZING JOURNEY OF A SINGLE MOM OF FIVE

MOVING...

M

anika Ringo, a single mother of five, first became pregnant when she was in the ninth-grade in Arizona. She dropped

out, and for 15 years, she dreamed of returning to school. Though she worked as a restaurant night manager, the death of her father and a series of poor life choices left her homeless. In 2015, Manika moved with her children to Cookeville, Tenn., and got a part-time job at Goodwill. Manika was quickly promoted to full-time store administrator. In 2019, she was selected for a leadership development program called GoodPaths. She was assigned a Career Navigator who motivated her to seek her high school equivalency diploma and helped her explore college opportunities. Manika earned her diploma, graduating this spring.

“Not only did Goodwill give me an opportunity when I was down, they helped me to complete one of the biggest goals in my life,” she said.

She also gave her notice at Goodwill and became a full-time student at Volunteer State Community College. Manika’s goal is to earn a bachelor’s degree in administrative management, enabling her to earn a good living for her children and get off all forms of government assistance.

READ HER FULL STORY 2019 COMMUNITY IMPACT REPORT | PAGE 7

LIFTING UP PEOPLE WITH DISABILITIES & BARRIERS TO EMPLOYMENT INDIVIDUALS WITH BARRIERS TO EMPLOYMENT

or dislocated worker

Including Working Poor

Criminal Background

Lack of GED high school equivalency

982*

High School Diploma

4,106*

GED/ High School Equivalency

History of Substance Abuse

Older Worker

English Not Primary Language

Unemployed

8,360*

12*

Underemployed

93*

1,217*

PAGE 8 | 2019 COMMUNITY IMPACT REPORT

430*

1,070*

650*

Homeless Persons

Completed 8th Grade

270*

199*

* Number of people who reported having a barrier to employment. Some duplicates may exist due to some reporting more than one barrier.

11,139 TOTAL PERSONS SERVED

INDIVIDUALS WITH DISABILITIES

Psychiatric Disability

Emotional Disability

Neurological Disability

Other Disabling Condition

Autism

Learning Disability

Developmental Disability

Blindness

73*

62*

60*

307*

52*

Deafness

or other hearing Impairment

50*

258*

Other Than Autism

Other Physical Disability

102*

139*

Other Than Autism

Two or More Disabilities

553*

318*

or other visual Impairment

* Number of people who reported having a disability. Some duplicates may exist due to some reporting more than one disability.

2019 COMMUNITY IMPACT REPORT | PAGE 9

FROM

STIFLED TO MOTIVATED TO UNLIMITED THE SKY IS THE LIMIT FOR THIS SELF-STARTER

GAINING...

L

ateasha Davis, 30, said her position as a housekeeping supervisor had become boring. She and her four children also lacked permanent housing — living in a hotel in Madison. At a Goodwill-hosted job fair, she learned about Goodwill’s Construction Training Program and entered the program

in January of 2018. She worked hard and settled on a goal of one day owning a cleaning service that also performed minor repairs.

“I never thought I would be doing construction at all,” she said. “But I’m a tomboy. I work hard at anything I do.”

After graduation, Lateasha was hired by Messer Construction and helped build a Family Justice Center in Nashville. Her new pay rate allowed her to move into a home. Lateasha left the job to have a fifth child, but then enrolled in an entrepreneurship course with a local nonprofit. She has since launched her dream business: Bless This Mess Cleaning and Repair. She scored a contract to clean and repair a local church and is now seeking additional clients.

WATCH HER STORY

PAGE 10 | 2019 COMMUNITY IMPACT REPORT

PROJECTED INCOME

$50,000

CURRENT INCOME

$31,200

Lateasha Davis

Goodwill Construction Training Program Goodwill’s Construction and Weatherization Training Program provides classroom and hands-on training. Students in this National Center for Construction Education and Research (NCCER)-certified

1ST PROMOTION

$21,840

course learn the names and uses of most construction tools, how to stay safe on a job site, how to properly measure materials for projects, how to price jobs and much more.

Participants Learn • Construction Safety • Hands-on Use of Hand & Power Tools • Reading Blueprints • Basic Rigging • Material Handling • Weatherization Techniques • Construction Math • Communication • Employability Skills

1ST JOB AFTER COMING TO GOODWILL

$18,720

Benefits • Five-week Paid Training Program ($100/week) • Job Readiness Preparation • Basic Computer & Resume Classes • Forklift Training

LATESHA’S UPWARD CAREER PATH

• NCCER Certification

2019 COMMUNITY IMPACT REPORT | PAGE 11

2019 SENIOR MANAGEMENT Matthew Bourlakas

Mike Mott

President and CEO

Vice President of Human Resources

Christine Skold

Ed O’Kelley

Chief Financial Officer

Vice President of Information Technology

Matt Gloster Vice President of Mission Advancement

Leisa Wamsley Vice President of Donated Goods

Karl Houston Senior Director of Marketing and Community Relations

2019 BOARD OF DIRECTORS OFFICERS CHAIRPERSON

TREASURER

Dave Fentress

Michael Madden

Vice President, Internal Audit Dollar General Corporation

Chief Financial Officer and Treasurer Priam Properties

SECRETARY

LEGAL COUNSEL

Dr. Arrita Summers

Christopher S. Dunn

President Tennessee College of Applied Technology

Waller Lansden Dortch & Davis, LLP Attorneys

Matthew Bourlakas President and CEO Goodwill Industries of Middle Tennessee

Christine Skold

VICE CHAIRPERSON

Bryan L. Bean Senior Vice President Pinnacle Financial Partners

Chief Financial Officer Goodwill Industries of Middle Tennessee

HUMAN CAPITAL CHAIR

John C. Tishler Partner Waller Lansden Dortch & Davis, LLP

DIRECTORS

Leisa Byars

Patricia Brown James

Fred McLaughlin

Owner The Goddard School in Hendersonville

Founder & Consultant PB&J Consulting

Senior Vice President, Investments Robert W. Baird & Co., Inc.

Clay Jackson

Roy Jordan

John W. Stone, III

VP, Supply Chain Planning Tractor Supply Company

Wealth Management Advisor Northwestern Mutual

Attorney

Kevin Mitchell

Kathryn I. Thompson

Jeff Young

Kevin Mitchell Financial Planner TrustCore

Partner, CEO Thompson Research Group

Vice President FirstBank

TRUSTEES

PAGE 12 | 2019 COMMUNITY IMPACT REPORT

LEADERSHIP & VISION

LEADING BY MOVING OTHERS FORWARD 6,975*

Job Readiness Training

5,296*

Occupational Skills Training

Organizational Services

Job Placement Services

Basic In-Person Services

Career Exploration Services

3,406*

675*

9,372*

1,092*

Job Placements

Avg. Wage Per Hour

Avg. Weekly Hours

Employment Outside of Goodwill

1,193*

At start of Employment Outside of Goodwill

Employment Outside of Goodwill

12.45

35.12

$

* People helped by Goodwill’s mission services in 2019

2019 COMMUNITY IMPACT REPORT | PAGE 13

FROM

NOT NEEDED TO WANTED TO SUSTAINED GOODWILL DONATIONS FIND PURPOSE AGAIN

G

oodwill Industries of Middle Tennessee

Donating to Goodwill is a convenient

is a nonprofit, social enterprise that sells

way for people to reduce clutter in

donated goods in its stores to change lives

through education, training and employment across 48

their homes, help others in need in

Tennessee counties. It is also one of the state’s greenest

local communities and keep Tennessee

organizations.

green. Goodwill has about 60 Donation

Last year, Goodwill processed more than 37 million

Express Centers across Middle and

donated items for sale in its stores and Outlets and

West Tennessee.

OnlineGoodwill.com. By selling these items, Goodwill extends their useful life cycle and keeps them from being thrown away. Even many donations that cannot be sold still provide value for Goodwill’s mission and help preserve the environment. In 2019, Goodwill found ways to reuse or repurpose more than 29 million pounds of materials, keeping them out of landfills. The nonprofit’s recycling of cardboard and paper pulp alone saved more than 25,000 trees from being cut down.

29

MILLION POUNDS

OF MATERIALS KEPT OUT OF LANDFILLS

By selling donated items, Goodwill extends their useful life cycle and keeps them from being thrown away.

PAGE 14 | 2019 COMMUNITY IMPACT REPORT

TAKE A WALK IN THE LIFE OF A SINGLE SHOE NOT NEEDED Each day, thousands of pairs of shoes are given to Goodwill. They are among tens of millions of pounds of clothing and household goods donated to Goodwill Industries of Middle Tennessee every year across the 48 counties it serves.

WANTED Most donated items are sold in Goodwill’s stores, Outlets and at OnlineGoodwill.com, allowing them to find new life with new owners, rather than being discarded. But Goodwill works hard to squeeze the maximum value out of all donated items — even those that can’t be sold in stores.

SUSTAINED Many shoes given to Goodwill are partnerless — meaning only one shoe was donated. These are paired with similar shoes and sold for reuse in underdeveloped countries, or their parts, such as rubber soles, are repurposed into new products. In this way, unsold materials still contribute to Goodwill’s mission of providing job training and employment opportunities for people struggling to find work.

“Our most important take-away is that we’ve been good stewards of the environment and created jobs.”

— Mary Stockett, Goodwill’s director of continuous improvement and post market development.

2019 COMMUNITY IMPACT REPORT | PAGE 15

PROJECTED INCOME

$47,328

Jose Ortega

Goodwill’s Job Services Program

CURRENT INCOME

$36,421

Goodwill offers numerous programs to help people to overcome a wide variety of barriers to employment, such as a disability, a history of incarceration or a language gap. Courses range from Computer Basics to Google IT Support Training Certificate and from Call Center to Forklift. A foundational class many clients receive is Job Readiness. In that class:

Participants Learn

1ST PROMOTION

$31,200

• Online application assistance • Interview skills and preparation • Resume optimization • Dress-for-success guidance

Benefits • Better access to employers that fit the participants’ skill-sets • How to overcome any barriers preventing participants from reaching their employment goals • Proper preparation for interviews to land more job offers • Learning correct grammar and punctuation to help ensure their application will make it through the initial screening process

PAGE 16 | 2019 COMMUNITY IMPACT REPORT

1ST JOB WITH GOODWILL*

$15,600 *Part-time 2011 starting wage

JOSE’S UPWARD CAREER PATH

FROM

STRUGGLING TO HOPEFUL TO THRIVING HOW ONE MAN OVERCAME MISFORTUNE

GROW...

J

Jose Ortega was a college student with hopes of getting a soccer scholarship and becoming a doctor. But

in 2007, he became the victim of a violent assault in Mt. Pleasant, Tenn.

A gunshot wound left him paralyzed from the waist down. Jose longed for a return to normalcy and tried in vain to find a job. He became depressed. In April of 2011, he joined his sister on a shopping trip to Goodwill in Spring Hill and stopped in at Goodwill Career Solutions.

A Goodwill case manager told him about a program that helped people with disabilities and other barriers transition into jobs at Goodwill. Jose began working for Goodwill as a part-time administrative assistant. His manager saw his potential and helped him develop his skills. Jose was promoted and today serves as a Goodwill career coach.

“My experience has taught me that we all need a little bit of help. Just a pat on the back or a positive comment can make a big difference in the day of someone who is feeling discouraged.�

READ MORE ABOUT JOSE 2019 COMMUNITY IMPACT REPORT | PAGE 17

ORGANIZATIONAL FINANCIALS

OPERATING RESPONSIBLY TO ADVANCE OTHERS SOURCES OF FUNDING Sale of Goods

$60,904,152 Grants for Rehabilitation Services

$818,894

Investment Income

$678,586

Increase of Investments

$2,489,593

Sale of Land Buildings & Equipment

$449,467

United Way Support

$35,596 Other

$593,515 PAGE 18 | 2019 COMMUNITY IMPACT REPORT

Total Received

$65,969,803

$60+

MILLION

GIVEN TO HELP CHANGE LIVES

PLACES MONEY WAS INVESTED

Sales Program

$49,636,853 General and Administrative

$7,101,590 Fundraising

$152,834

Total Invested

$65,969,803

Mission Services

$3,709,678

Change In Net Assets

$5,368,848

2019 COMMUNITY IMPACT REPORT | PAGE 19

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$$$

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Phone: 615.742.4151 • Web: giveit2goodwill.org

CHANGING LIVES THROUGH EDUCATION, TRAINING AND EMPLOYMENT