American Liquid Waste - September 2020

SEPTEMBER 2020

INSIDE 14 Ways to Foster Employee Engagement p 8 2020-2021 BUYER’S GUIDE p 15 IN THE NEWS: COXREELS® p 26 SUCCESSION PLANNING p 28

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September 2020 | VOLUME 16 | ISSUE 9

CONTENTS

F E AT U R E S 8 14 Ways to Foster Employee Engagement 15 2020/2021 Buyer’s Guide 26 In The News 28 3 Steps Business Owners Should Take Prior to Succession Planning 32 Hemley’s Septic: Serving Gig Harbor Since 1962 36 ALW Classifieds 38 Index of Advertisers CEO & PUBLISHER Gideon W. Smith

CREATIVE DIRECTOR Melissa Kennelly

SENIOR EDITOR Katherine Nolan

EDITORIAL MANAGER Heidi Karpinich

ADVERTISING Tracy Rodean

CIRCULATION Noah Aiden

Phoenix Global Media Inc. P.O. Box 235, Stockton New Jersey 08559 866-418-4400 phone 973-532-0319 fax sales@americanliquidwaste.com

SUBSCRIPTIONS $15.00 per year, or by eligible request.

American Liquid Waste Magazine is published by Phoenix Global Media Inc. Copyright 2020 by Phoenix Global Media Inc. All rights reserved.

POSTMASTER: Please send changes to American Liquid Waste Magazine P.O. Box 235, Stockton New Jersey 08559

Opinions expressed in editorial submissions contributed to American Liquid Waste Magazine are those of the individual authors exclusively and do not necessarily reflect the opinions of American Liquid Waste Magazine, its staff, its advertisers, or its readership. American Liquid Waste Magazine assumes no liability or responsibility toward independently contributed editorial submissions or any typographical errors, mistakes, misprints, or missing information within advertising copy.

4 A ME RIC AN L IQUID WA S T E S EP T EM BER 2020

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12/19/12 4:57 PM

BUSINESS CORNER

TECH NEWS

P R O D U C T W AT C H

A S S O C I AT I O N N E W S

14 WAYS TO FOSTER

EMPLOYEE ENGAGEMENT

IN THE NEWS

A S S O C I AT I O N I N S I D E R

INDEX SPOTLIGHT It’s a competitive advantage for a service business like por table restroom rental businesses to have employees with a strong sense of commitment to their work roles and to the company they work for and its mission. Entrepreneurs throughout the broader business sector know that succeeding in their par ticular consumer markets first requires succeeding with their workforces.

A

mong the measurable results of

WHAT IS EMPLOYEE ENGAGEMENT?

increasing engagement across a group

Worker engagement is the level of an

of employees are higher productivity, quality,

employee’s sense of commitment to his

and employee satisfaction and retention

or her role in the effort to achieve the

rates. Below are some well-proven tips for

company’s goals, objectives, and its mission.

fostering employee engagement in your

There are major business advantages of

portable restroom rental business or septic

having employees who are fully engaged in

services company.

their roles, work, and company.

8 A ME RIC AN L IQUID WA S T E S EP T EM BER 2020

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LEADERSHIP SKILLS FOR INCREASING WORKER ENGAGEMENT

That disinterest leaves workers

Business leaders need certain general skills to succeed in keeping employees engaged with their roles and

to manage their engagement,

the company sufficiently to maintain strong levels of

without management guid-

employee satisfaction and retention:

ance. That kind of detachment

4 Listening — Practicing active listening is key to

by a leader sets up a highly

learning what employees need and want from their employer and their work experience. Ask

disengaging interpersonal rela-

workers for their opinions on alternatives, and

tionship between management

their feedback on results. Understand the need for

and workers.

people to be heard to be fully engaged.

4 Speaking — The ability to communicate goals, strategies, and expectations, and to bring

tight controls encourages people to become

employees into the process of working with

more engaged.

management through challenges, and provide

4

Excessive Kindness — Managers who suffer from

transparency through information sharing is

this syndrome may exhibit people-pleasing

essential for increasing engagement.

behaviors. For example, they may feel too

OBSTACLES TO INCREASING TEAM ENGAGEMENT

uncomfortable imposing expectations on people.

As a business manager, you need to first understand

Or, they may be too afraid of someone quitting

the business need for employee engagement. Building

to provide the normal constructive feedback

engagement requires insights into what motivates

employees need to succeed and remain engaged.

the individuals on your team. Insufficient efforts to

4

Indifference — Difficulty relating to people whose

get to know your employees and build a good rapport

personal motivations and occupational paths

renders an inhospitable workplace culture.

are different than their own can cause some

4

Unkindness — Disrespectful overly-authoritative

managers to fail to recognize workers’ value to

and inflexible management is a common

the business. That disinterest leaves workers to

complaint from disengaged employees.

manage their engagement, without management

Employers who demonstrate a lack of trust in

guidance. That kind of detachment by a leader

workers, or who make unrealistic demands cannot

sets up a highly disengaging interpersonal

expect employees to remain engaged. Loosening

relationship between management and workers.

continued on page 10

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S E P T E M B E R 2 0 2 0 A M E RI C A N LI QUI D WASTE 9

BUSINESS CORNER

TECH NEWS

basics for generating an atmosphere of engagement.

...making sure employees P R O D U C T W AT C H know that they are valued and trusted, and understanding their needs and desires for their employment are all forS generating an I N T Hbasics E NEW atmosphere of engagement.

14 WAYS TO INCREASE EMPLOYEE ENGAGEMENT

S PWe’ve OTL I G H T that making sure employees know established that they are valued and trusted, and understanding their needs and desires for their employment are all

Here are some other essentials for ensuring employees

S support O C I AT N toNbecome E W Smore fully haveA allSthe theyI O need engaged at work:

1 Provide a safe space for individuals to speak freely about their concerns.

2 Show appreciation for strong efforts.

A S S O C I AT I O N I N S I D E R 3 Celebrate individual and group accomplishments.

4 Assess project and task needs, and supply workers with the tools they need to succeed.

5 Show patience and encourage people to talk, instead of just listening.

INDEX

6 Acknowledge people when you’re in their work vicinity. continued on page 12

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BUSINESS CORNER

7

Talk to workers about how their work furthers

the AT company.

P R Othe D goals U C Tof W CH

8

Empower people to work autonomously as much as possible.

9

TECH NEWS

Maintain ongoing development to help workers build their job skills.

IN THE NEWS

10 Implement solutions to obstacles that are impacting workers’ progress.

forNteam A S SSet O Ctimes I AT I O NEWS and one-on-one talks with workers, to ask how they’re doing in their A S Sjob O Cresponsibilities, I AT I O N I N S I D E R

with their coworkers, and in general at work.

11 Keep an open-door management policy, encouraging workers to discuss issues.

SPOTLIGHT

12 Bring workers into collaboration on solutions whenever possible.

13 Provide time for all workers to make suggestions for most efficiently meeting the team’s goals.

14 Ensure that plans are formalized for helping

freely. Suggest that they say what they think about

I Njobs, D Epreferences, X their needed improvements,

desired opportunities, or any other feedback they want to provide.

4 Record — List all problems you believe are hindering achievement of optimum engagement, based on your surveys and your observations. List all the potential solutions you can think of for each

employees resolve any problems they’re having

problem. Sort your list in order of priority, and then

in meeting performance benchmarks and for

by the ease of completion.

helping them advance toward their career goals.

4 Schedule — Set times for team and one-on-one talks with workers, to ask how they’re doing in their

DEVELOPMENT PLAN FOR FOSTERING EMPLOYEE ENGAGEMENT

job responsibilities, with their coworkers, and in general at work.

How confident are you that you can increase the

4 Learn — Read items from the Additional Resources

engagement of your workers with their jobs, your

section at the bottom of this article soon. Then,

management, and your business? Here are some ways

select at least one other article or book chapter

to help you develop your understanding of employees’

per week to help advance your self-education in

needs and interests and how to increase engagement,

employee engagement.

based on that knowledge:

FINAL THOUGHT

4 Survey — Canvass your staff anonymously about

The benefits to a business from increasing employee

their employee experience working for your

engagement are well proven, in improving work

business. Ask just a few open-ended questions, to

quality, talent retention, profitability, brand reputation,

encourage workers to express their impressions

and more. Fully engaged staff members have

continued on page 14

1 2 A MERIC AN L IQUID WA S TE S EP T EM BER 2020

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BUSINESS CORNER

TECH NEWS

adopted a deeper interest in the company’s success.

It has become a more personal endeavor for them,

P R O D U C T W AT C H

and Athey S Sthink O C more I ATabout I O Nwhat N Ehelps W Sthe business, vs. only about their personal performance goals and achievements.

In an organization full of well-engaged workers, the team is fully motivated to strive to achieve the maximum results for the business. Team members

IN THE NEWS

happily go beyond A S Sstrive O CtoI AT I O Nemployers’ I N S I Dand E Rcustomers’ expectations, focus on creative solutions, collaborate, support one another, and their manager(s). They present themselves every day to customers and other employees with an air of true professionalism and enthusiasm for their work.

SPOTLIGHT

AIbusiness with a fully engaged team exhibits the NDEX quality of internal culture that any talented employment prospect naturally wants to be a part of and that consumers in your market want to trust with their needs for portable restroom rental services.

Additional Resources Five Steps To Drive Employee Engagement And Business Growth, Forbes, https://www.forbes.com/ sites/forbescoachescouncil/2018/04/20/five-stepsto-drive-employee-engagement-and-businessgrowth/#41f69c1c4e2f Engaging Employees Starts with Remembering What Your Company Stands For, Harvard Business Review, Retrieved 2-22-2019 from https://hbr.org/2018/03/ engaging-employees-starts-with-remembering-whatyour-company-stands-for Carrots and Sticks Don’t Work: Build a Culture of Employee Engagement, Marciano, ISBN-13: 978-07171401-3

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S E P T E M B E R 2 0 2 0 A M E R I C A N LI QUI D WASTE 15

AERATION SYSTEMS Bio-Microbics 913-422-0707 biomicrobics.com Robuschi USA 704-424-1018 877-424-1020 robuschi.com

ALARMS Omnisite 317-885-6330 omnisite.com

ALTERNATIVE ONSITE SYSTEMS Bio-Microbics, Inc. 800-753-FAST (3278) biomicrobics.com Clarus Environment Products a Zoeller Company 800-928-7867 clarusenvironmental.com

GapVax Inc. 814-535-6766 gapvax.com Super Products LLC 800-837-9711 www.superproductsllc.com Vactor Manufacturing 815-672-3171 vactor.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

CHEMICALS FOR PORTABLE RESTROOMS Armal 866-873-7796 armal.biz

Imperial Industries Inc. 800-558-2945 imperialind.com Surco Portable Sanitation Products 412-789-8683 surco.com

Presby Environmental, Inc.

COMPUTER SOFTWARE

presbyenvironmental.com

R.S. Technical Services, Inc. 800-767-1974 rstechserv.com

800-473-5298

BACTERIA CHEMICALS— SEPTIC/GREASE Bio-Microbics 913-422-0707 biomicrobics.com

Wintac Software 1-800-724-7899 intacinternational.com

CRANES—TRUCK MOUNT

Cassco Bio Labs 314-427-5500 cassico-bio.com

Del Hydraulics 716-853-7996 del.us.com

BUCKET MACHINES

Tiger Manufacturing Co. 325-677-2112 tigermfgco.com

Sewer Equipment 888-477-7901 sewerequipment.com

CATCH BASIN CLEANERS Bucher Municipal North America 704-658-1333 www.buchermunicipal.com

J.C. Gury Company 1-800-903-3385 jcgury.com

DECALS/SIGNAGE GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

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Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com Kewanna Screen Printing 800-348-2454 KSPprints.com

DEWATERING

Presby Environmental, Inc.

Bright Technologies Hopkins, MI 800-253-0532 brightbeltpress.com

presbyenvironmental.com

Gorman-Rupp Company 419-755-1011 GRpumps.com Fluid Technology, Inc. 513-241-1600 fluidtechnologyinc.com Zoeller Company 502-778-2731 zoeller.com

DIRECTIONAL DRILLING

General Pump 888-474-5487 generalpump.com

DRAINFIELD COMPONENTS

Advanced Drainage Systems Inc. 800-821-6710 ads-pipe.com Clarus Environment Products a Zoeller Company 800-928-7867 clarusenvironmental.com

800-473-5298

Zoeller Company 502-778-2731 zoeller.com

DREDGING Fluid Technology Inc. 513-241-1600 fluidtechnologyinc.com

EDUCATION & TRAINING Bucks Fabricating 800-233-0867 bucksfab.com Clarus Environment Products a Zoeller Company 800-928-7867 clarusenvironmental.com NozzTeq® Inc. 866-620-5915 nozzteq.com

EXCAVATING EQUIPMENT GapVax Inc. 814-535-6766 gapvax.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com Keith Huber Inc. 800-334-8237 keithhuber.com

Soil Surgeon Inc 949-363-1401 soilsurgeoninc.com Vi Visi sitt Us Us

FILTERS

General Pump 888-474-5487 generalpump.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

GREASE HANDLING EQUIPMENT ComVac Systems Inc. 800-243-7986 comvacsystems.com Drain Net Tech.

908-236-0277 drain-net.com

Imperial Industries Inc. 800-558-2945 imperialind.com NozzTeq® Inc. 866-620-5915 nozzteq.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

General Pump 888-474-5487 generalpump.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

Imperial Industries Inc. 800-558-2945 imperialind.com Kuriyama of America Inc.

847-755-0360 kuriyama.com NozzTeq® Inc. 866-620-5915 nozzteq.com Standard Equipment 312-829-1919 standardequipment.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com Vactor Manufacturing 815-672-3171 vactor.com

HOSES & NOZZLES— HIGH PRESSURE WATER Advanced Infrastructure Technologies 844-669-9537 advancedworld.com Bucher Municipal North America 704-658-1333 www.buchermunicipal.com Dultmeier Sales 800-228-9666 dultmeier.com GapVax Inc. 814-535-6766 gapvax.com

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Water Cannon Inc. 800-333-9274 watercannon.com

HOSES—VACUUM

Armstrong Equipment Inc 800-699-7557 vacpump.com

ComVac Systems Inc. 800-243-7986 comvacsystems.com

ComVac Systems Inc. 800-243-7986 comvacsystems.com

GapVax Inc. 814-535-6766 gapvax.com

Dultmeier Sales 800-228-9666 dultmeier.com GapVax Inc. 814-535-6766 gapvax.com

Imperial Industries Inc. 800-558-2945 imperialind.com

GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

Kuriyama of America Inc.

Imperial Industries Inc. 800-558-2945 imperialind.com Kuriyama of America Inc.

847-755-0360 kuriyama.com NozzTeq® Inc. 866-620-5915 nozzteq.com Texcel 800-231-7116 texcelrubber.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vactor Manufacturing 815-672-3171 vactor.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

847-755-0360 kuriyama.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vactor Manufacturing 815-672-3171 vactor.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

HOSE REELS Coxreels 800-269-7335 coxreels.com Dultmeier Sales 800-228-9666 dultmeier.co GapVax Inc. 814-535-6766 gapvax.com

HOSE FITTINGS—VACUUM

Abbott Rubber Company Inc. 800-852-1855 pumperhose.com

Armstrong Equipment Inc 800-699-7557 vacpump.com

General Pump 888-474-5487 generalpump.com

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GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

Imperial Industries Inc. 800-558-2945 imperialind.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

HYDRAULIC PARTS & COMPONENTS Armstrong Equip. Service Orange, CA 800-699-7557

Hot Jet USA / Powerline Industries 800-624-8186 hotjetusa.com Muncie Power Products, Inc. 800-367-7867 munciepower.com NozzTeq® Inc. 866-620-5915 nozzteq.com

Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com

HYDRO EXCAVATION EQUIPMENT GapVax Inc. 814-535-6766 gapvax.com

General Pump 888-474-5487 generalpump.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

Cam Spray 800-648-5011 camspray.com GapVax Inc. 814-535-6766 gapvax.com

Sewer Equipment 888-477-7901 sewerequipment.com General Pump 888-474-5487 generalpump.com Soil Surgeon Inc 949-363-1401 soilsurgeoninc.com Super Products LLC 800-837-9711 superproductsllc.com

General Pump 888-474-5487 generalpump.com

JET/VAC COMBO MACHINES

Vactor Manufacturing 815-672-3171 vactor.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

Water Cannon Inc. 800-333-9274 watercannon.com

INSURANCE

GPM Truck Centers 630-543-7373 gpmpumpandtruck.com Hot Jet USA / Powerline Industries 800-624-8186 hotjetusa.com

Imperial Industries Inc. 800-558-2945 imperialind.com NozzTeq® Inc. 866-620-5915 nozzteq.com Sewer Equipment 888-477-7901 sewerequipment.com

Bucher Municipal North America 704-658-1333 www.buchermunicipal.com GapVax Inc. 814-535-6766 gapvax.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com Hot Jet USA / Powerline Industries 800-624-8186 hotjetusa.com Sewer Equipment 888-477-7901 sewerequipment.com Super Products LLC 800-837-9711 superproductsllc.com Vactor Manufacturing 815-672-3171 vactor.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

LEASING FINANCING SERVICES

Commercial Credit Group Inc. 704-731-0031 commercialcreditgroup.com

Standard Equipment 312-829-1919 standardequipment.com

Liberty Financial Group Inc. 800-422-1844 libertyfg.com

ushagent.com/pamelabarnes

Super Products LLC 800-837-9711 superproductsllc.com

LOCATORS—PIPE/LEAK VALVE/SEWER

JETTERS

Vactor Manufacturing 815-672-3171 vactor.com

NozzTeq® Inc. 866-620-5915 nozzteq.com

Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

Superior Signal Company LLC 732-251-0800 superiorsignal.com

Pamela Barnes Insurance 501-747-0606

American Jetter 866-944-3569 americanjetter.com

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Vactor Manufacturing 815-672-3171 vactor.com

MOBILE COMMAND CENTERS JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com

ODOR CONTROL PRODUCTS Vivax-Metrotech Corp 800-446-3392 vivax-metrotech.com

Armstrong Equipment Inc 800-699-7557 vacpump.com

Superior Signal Company 732-251-0800 superiorsignal.com Surco Portable Sanitation Products 412-789-8683 surco.com

Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com

ONSITE SEPTIC SYSTEMS

LOCKS Drain Net Tech.

908-236-0277 drain-net.com Lock America International, Inc. 800-422-2866 laigroup.com

Five Peaks 866-293-1502 Imperial Industries Inc. fivepeaks.net 800-558-2945 imperialind.com

MOBILE SHOWER TRAILERS

Pro-Act Biotech 401-245-7004 bill@proactbiotech.com proactbiotech.com

JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com

REX-BAC-T® Technologies 888-886-1461 rex-bac-t.com

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Presby Environmental, Inc.

800-473-5298

Advanced Drainage Systems Inc. 800-821-6710 ads-pipe.com Clarus Environment Products

a Zoeller Company 800-928-7867 clarusenvironmental.com

presbyenvironmental.com

RotoSolutions Inc. 800-868-0973 rotosolutions.com Septronics Inc. 888-565-8908 septronicsinc.com Snyder Industries Inc. 402-467-5221 snydernet.com

SS EE PTE P T E MBE M B E RR 22 00 22 00 AMERI A M E R IC CAN A N LLII QUID QUI D WA WASTE 19 STE 15

PIPE

Advanced Drainage Systems Inc. 800-821-6710 ads-pipe.com

PIPELINE REHABILITATION/ LINING Cues 800-327-7791 cuesinc.com Logiball Inc. 800-246-5988 logiball.com

PORTABLE RESTROOM ACCESSORIES & SUPPLIES

Imperial Industries Inc. 800-558-2945 imperialind.com Pumptec Inc 866-857-7078 pumptec.com Surco Products 800-556-0111 surcopt.com

PORTABLE RESTROOMS

NozzTeq® Inc. 866-620-5915 nozzteq.com Perma-Liner Industries, Inc. 727-507-9749866-336-2568 perma-liner.com

PIPE PLUGS

Armal, Inc. 770-491-6410 armal.biz Comforts of Home Services, Inc. 630-906-8002 cohsi.com

Logiball Inc. 800-246-5988 logiball.com NozzTeq® Inc. 866-620-5915 nozzteq.com

PORTABLE LAUNDRY TRAILERS

Imperial Industries Inc. 800-558-2945 imperialind.com PolyJohn 800-292-1305 polyjohn.com

PORTABLE RESTROOM SERVICE TRUCKS

JAG Mobile Solutions 800-815-2557 jabmobilesolutions.com Best Enterprises Inc. 800-288-2378 bestenterprises.net

2 0 A MERIC AN L IQUID WA S TE S EP T EM BER 2020 1 6 A MER IC A N LIQ U ID WASTE S EP TEMBER 2020

JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com McKee Farm Technologies 519-669-5720 mckeetechnologies.com

Imperial Industries Inc. 800-558-2945 imperialind.com JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com Ledwell & Son Enterprises 888-533-9355 ledwell.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com Vacutrux Ltd. 519-669-1625 vacutrux.com White River Distributors 870-793-2374 lpgbobtails.com

PORTABLE RESTROOM TRAILERS

Advanced Drainage Systems Inc. 800-821-6710 ads-pipe.com Cherne Industries 800-THE-PLUG (843-7584) cherneind.com

ComVac Systems Inc. 800-243-7986 comvacsystems.com

Black Tie Products 708-675-0825 restroomtrailersonline.com Comforts of Home Services, Inc. 630-906-8002 cohsi.com F.M. Manufacturing Archbold, OH 419-445-0700 fmmfg.com Forest River, Inc. 574-266-7520 Imperial Industries Inc. forestriverinc.com/ 800-558-2945 restroomtrailers.com imperialind.com

UltraLav 877-301-3837 ultralav.com

PORTABLE SHOWER TRAILERS JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com

PORTABLE SINKS Five Peaks 866-293-1502 fivepeaks.net

Imperial Industries Inc. 800-558-2945 imperialind.com

POSITIVE DISPLACEMENT BLOWERS Armstrong Equipment, Inc. 800-699-7557 vacpump.com ComVac Systems Inc. 800-243-7986 comvacsystems.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

POWER TAKE-OFFS Muncie Power Products, Inc. 800-367-7867 munciepower.com

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PUMPS— HIGH PRESSURE WATER

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Armstrong Equipment Inc. 714-289-7600 800-699-7557

Armstrong Equipment, Inc. 800-699-7557 vacpump.com

Andert Inc. 860-974-3893

Cam Spray 800-648-5011 camspray.com Dultmeier Sales 800-228-9666 dultmeier.com

General Pump 888-474-5487 generalpump.com Hot Jet USA / Powerline Industries 800-624-8186 hotjetusa.com NozzTeq® Inc. 866-620-5915 nozzteq.com

General Pump 888-474-5487 generalpump.com Gorman-Rupp Company 419-755-1011 GRpumps.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

Imperial Industries Inc. 800-558-2945 imperialind.com Schult Engineering Princeton, IA 563-289-5808 Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

Vacuum Sales, Inc. 856-627-7790 vacuumsalesinc.com Water Cannon Inc. 800-333-9274 watercannon.com Water Cannon Inc. 800-333-9274 watercannon.com

PUMP PARTS & COMPONENTS Armstrong Equipment Inc 800-699-7557 vacpump.com ComVac Systems Inc. 800-243-7986 comvacsystems.com Erickson Tank & Pump 509-785-2955 ericksontank.com

PUMPS— EFFLUENT/SEWAGE/SUMP Clarus Environment Products a Zoeller Company 800-928-7867 clarusenvironmental.com Dultmeier Sales 800-228-9666 dultmeier.com Liberty Pumps 585-494-1817 liberypumps.com

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AquaBlast Corp.

800-338-7373 aquablast.com Beall Corp.

Salem, OR 800-252-6736 Dultmeier Sales 800-228-9666 dultmeier.com GapVax Inc. 814-535-6766 gapvax.com

Armstrong Equipment Inc 800-699-7557 vacpump.com Chandler Equipment Inc. 800-342-0887 chandlerequipment.com ComVac Systems Inc. 800-243-7986 comvacsystems.com Dultmeier Sales 800-228-9666 dultmeier.com Erickson Tank & Pump 509-785-2955 ericksontank.com

General Pump 888-474-5487 generalpump.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

Imperial Industries Inc. 800-558-2945 imperialind.com NLB Corp.

248-624-5555 nlbcorp.com NozzTeq® Inc. 866-620-5915 nozzteq.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

GapVax Inc. 814-535-6766 gapvax.com Imperial Industries Inc. 800-558-2945 imperialind.com Robuschi USA 704-424-1018/877-4241020 robuschi.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

PUSH CAMERAS Advanced Infrastructure Technologies 310-534-4000 advancedworld.com

RENTAL EQUIPMENT Bucher Municipal North America 704-658-1333 www.buchermunicipal.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

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NozzTeq® Inc. 866-620-5915 nozzteq.com

GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

R.S. Technical Services, Inc. 800-767-1974 rstechserv.com

Sewer Equipment 888-477-7901 sewerequipment.com

Sewer Equipment 888-477-7901 sewerequipment.com

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Super Products LLC 800-837-9711 www.superproductsllc.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com Vactor Manufacturing 815-672-3171 vactor.com

REPAIR/REBUILDING EQUIPMENT GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

Imperial Industries Inc. 800-558-2945 imperialind.com NozzTeq® Inc. 866-620-5915 nozzteq.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

NozzTeq® Inc. 866-620-5915 nozzteq.com REX-BAC-T® Technologies 888-886-1461 rex-bac-t.com

SAFETY EQUIPMENT & TRAINING Coxreels 800-269-7335 coxreels.com

SEPTIC DRAINFIELD RESTORATION Bio-Microbics, Inc. 800-753-FAST (3278) biomicrobics.com

SEPTIC SYSTEM COMPONENTS Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com

SEWER CAMERAS Presby Environmental, Inc.

800-473-5298

presbyenvironmental.com

Quanics Inc. 877-QUANICS (782-6427) quanics.net Roth Global Plastics 866-943-7256 roth-usa.com Snyder Industries Inc. 402-467-5221 snydernet.com

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Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com

RISER LIDS Presby Environmental, Inc.

Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com Snyder Industries Inc. 402-467-5221 snydernet.com

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Infiltrator Systems Inc. 800-221-4436 infiltratorsystems.com

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REX-BAC-T® Technologies 888-886-1461 rex-bac-t.com Septic Drainer 518-812-0000 septicdrainer.com Zoeller Company 502-778-2731 zoeller.com

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STORAGE TANKS Dultmeier Sales 800-228-9666 dultmeier.com

Imperial Industries Inc. 800-558-2945 imperialind.com

Vivax-Metrotech Corp 1-408-734-1400 vivax-metrotech.com

TANK PARTS & COMPONENTS Armstrong Equipment Inc 800-699-7557 vacpump.com ComVac Systems Inc. 800-243-7986 comvacsystems.com

Imperial Industries Inc. 800-558-2945 imperialind.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

TRUCK ACCESSORIES ComVac Systems Inc. 800-243-7986 comvacsystems.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

TV INSPECTION EQUIPMENT Advanced Infrastructure Technologies 844-669-9537 advancedworld.com General Pipe Cleaners 800-245-6200 drainbrain.com ViVis si i t tUs Us

GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

Tiger Manufacturing Co. 325-677-2112 tigermfgco.com

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Joe Johnson Equipment 705-733-7700 jjei.com

Super Products LLC 800-837-9711 www.superproductsllc.com

GapVax Inc. 814-535-6766 gapvax.com

NozzTeq® Inc. 866-620-5915 nozzteq.com

Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

R.S. Technical Services, Inc. 800-767-1974 rstechserv.com

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Vivax-Metrotech Corp 800-446-3392 vivax-metrotech.com

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Bucher Municipal North America 704-658-1333 www.buchermunicipal.com ComVac Systems Inc. 800-243-7986 comvacsystems.com GapVax Inc. 888-442-7829 gapvax.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com truck.com

Best Enterprises Inc. 800-288-2378 bestenterprises.net ComVac Systems Inc. 800-243-7986 comvacsystems.com GapVax Inc. 814-535-6766 gapvax.com GPM Truck Centers 630-543-7373 gpmpumpandtruck.com

Imperial Industries Inc. 800-558-2945 imperialind.com Ledwell & Son Enterprises 888-533-9355 ledwell.com Standard Equipment 312-829-1919 standardequipment.com Super Products LLC 800-837-9711 www.superproductsllc.com

Imperial Industries Inc. 800-558-2945 imperialind.com JAG Mobile Solutions 800-815-2557 jagmobilesolutions.com

Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com

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Joe Johnson Equipment 705-733-7700 jjei.com

Imperial Industries Inc. 800-558-2945 imperialind.com Ledwell & Son Enterprises 888-533-9355 ledwell.com Super Products LLC 800-837-9711 superproductsllc.com Tiger Manufacturing Co. 325-677-2112 tigermfgco.com Vac-Con, Inc. 904-284-4200 vac-con.com Vacutrux Ltd. 519-669-1625 vacutrux.com

WATERBLASTING EQUIPMENT Advanced Infrastructure Technologies 844-669-9537 advancedworld.com

General Pump 888-474-5487 generalpump.com Joe Johnson Equipment 705-733-7700 jjei.com Kuriyama of America Inc.

847-755-0360 kuriyama.com NLB Corp.

248-624-5555 nlbcorp.com NozzTeq® Inc. 866-620-5915 nozzteq.com

Water Cannon Inc. 800-333-9274 watercannon.com

Vacuum Sales Inc. 856-627-7790 vacuumsalesinc.com White River Distributors 870-793-2374 LPGBotais.com

WATER BLAST HOSES Kuriyama of America Inc.

847-755-0360 kuriyama.com

Vis it Us S E P T E M B E R 2 0 2 0 A M E R I C A N LI QUI D WASTE 25

IN THE NEWS

A S S O C I AT I O N I N S I D E R

SPOTLIGHT

INDEX

COXREELS® OFFERS CUSTOM PRODUCTS FOR ANY APPLICATION Coxreels is pleased to offer our customers thousands of standard products to choose from; however, in the event that a customer cannot locate the perfect reel for a specific application, Coxreels has the capability to custom build any product to your exact specification. Coxreels custom built products offer a complete solution to any of your hose, cord, and cable reel needs. Coxreels offers custom design expertise and manufacturing flexibility that is unique in our industry, which is why we are proud to

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3

STEPS BUSINESS OWNERS SHOULD TAKE PRIOR TO

SUCCESSION PLANNING

BY MARK LEYDEN, CLU®, CEO & FOUNDER, MARK LEYDEN & ASSOCIATE

This is the second in a series of four ar ticles discussing considerations around succession and continuity planning for family businesses leading to how life insurance

“The owner must have a clear vision of where they are going and how they are going to get there,” says Mike Hutson, CPA, CEPA, the Founder of Edge Business Strategies in Indianapolis and a Professional EOS Implementor. Hutson routinely works with

strategies are utilized to achieve

family-owned businesses to help them align

many of the goals for such planning.

operations to reach defined goals. “There are

This ar ticle discusses the first 3 steps

two components in any vision for the future

a business owner should under take

– a business part and a family and personal

when beginning the process.

M

piece. The owner must decide what they want to get out of the business for themselves

any business owners today simply do

and consider how this impacts the future

not adequately plan their succession.

of the business, which may include other

Reasons for procrastination vary and include

family members.” Check out Mark’s previous

not wanting to leave or let go, not wishing to

article: Create a Formal Business Succession

face their own mortality and an apprehension

Plan in 7 Steps

about creating family disharmony with tough justifications for not planning an exit are

DEFINE THE VISION OF THE FUTURE OF THE COMPANY AND AN OWNER’S INVOLVEMENT

emotional, and a business owner must set

The process must begin with the owner

aside emotion and plan strategically.

having an honest conversation with

discussions and decisions. In effect, most

2 8 A MERIC AN L IQUID WA S TE S EP T EM BER 2020

Vi si t Us

themselves. How long does the owner want to stay

rather than later calls for short-term actions which

in the business, either running it or in some other

would quickly enhance the value of the business.

capacity? By answering this question, the owner

Conversely, if the sale of the business is off in the

can first consider their own needs and how long the

future, the current operating strategy should at least

business might satisfy those needs – financially and

preserve shareholder value if not increase it.

otherwise — as the first building block in planning.

A family business owner must honestly and accurately answer these four questions to set the rest of the foundation for a succession plan:

4 4

in the short-term, the next step is to identify one or a successor is started, the better the outcome,” says

If the business is to remain who will lead it?

Will the selection of a new leader create interpersonal ill will and bitterness?

4

Unless the owner has chosen to sell the family business more successors. “The earlier the process for choosing

Should the owner keep the business or sell it? within a family,

4

IDENTIFY SUCCESSORS

If the business is to be sold, will that happen in the near future or in the long term?

A family business owner does not have to consider the path set by answering these questions to be

Dan Luther, an attorney, and

“Many business owners are focused solely upon growing their business and they need to take steps to make sure the business will thrive past their involvement. ...”

inflexible. For instance, choosing

partner with the Chicago office of Mayer Brown, LLP. “Many business owners are focused solely upon growing their business and they need to take steps to make sure the business will thrive past their involvement. Selecting the next generation of leadership is a critical element of this process.”

In a situation where the succession plan calls for an eventual sale, identifying a

to keep the business within the family does not mean

successor can mean hiring a future potential buyer

selecting a specific heir. It may mean choosing more

and grooming them just as would be done for a family

than one and, through a development program, being

member. An outsider may also be chosen as the

able to eventually make the selection. Also, choosing

successor in situations where the business will remain

the family succession path does not mean the business

within the family but there are no family members

could not be sold someday if conditions warranted.

interested or qualified to operate the company.

Although there is flexibility in carrying out the

For some family businesses, there are easily determined

succession plan, there are elements that cannot wait.

successors from within the family and the process for

If the business is to be sold, there are vastly different

transition is clear. In many instances, though, there may

goals to plan for depending on whether the sale is

be a need to ‘wait-and-see’, especially where members

in the near future or not. Selling the business sooner

of the next generation are still in school or have other continued on page 30

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S E P T E M B E R 2 0 2 0 A M E R I C A N LI QUI D WASTE 29

INDEX

SPOTLIGHT

careers and have not yet decided whether or not to

4

join the business.

Shared vision for the future viability of the company

“I find that the children of owners who have first

4

worked elsewhere after college for at least a few years and gain experience outside of the family business

competitiveness in the marketplace

4

make the best successors,” notes Luther. “In addition to the obvious advantages of learning skills in a different environment, there are subjective benefits to not

Integrity and courage to build trust and ensure Flexibility to change direction and plans as industry demands change

4

Once successors have been identified, the process of communicating the plan and grooming these

joining the company right away such as the other

future leaders should begin

employees in the family business

immediately.

having more respect for a son or daughter who appears to have earned their place in the company instead of just being dropped in.”

Some businesses find themselves in the difficult position of where a family member who believes they should be the successor is not the right fit. This usually means a difficult conversation must take place. Luther finds these

Perhaps the greatest risk to most family businesses is that the institutional knowledge of the company is held solely by the owner.

discussions do not happen as often as they should. “Who wants to tell their kid that they are not cutting the mustard and someone else is going to fill the role?” Conversely, those parents who have a child who is a clear successor are happy to have the succession conversation.

Before making any decisions, potential successors should be objectively evaluated on these skills:

4

Competence and credibility to make strong, successful decisions

4

Team-building and coaching skills to support ongoing learning

4

Self-direction and willingness to take direction for optimal goal achievement

3 0 A MERIC AN L IQUID WA S TE S EP T EM BER 2020

PLANNING FOR CONTINGENCIES Family business owners will attribute some of their success to being prepared for unplanned events as opposed to simply being lucky. This third step in the family business succession planning process protects businesses from unexpected catastrophic events. Business owners can implement strategic

planning for the unexpected. The degree or level of contingency planning is the amount of risk exposure an owner is willing to accept should the unexpected occur.

Perhaps the greatest risk to most family businesses is that the institutional knowledge of the company is held solely by the owner. This is problematic, especially when an unexpected disaster includes the owner. While many contingencies can be mitigated with the purchase of financial products and life insurance, the details of how to handle contingencies should be recorded as formalized processes and procedures. Identified successors as well as family

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Edge Business Strategies’ Hutson notes that most family businesses are not transferable or, at least not for anything near the value the owner has in mind.

“The success of a lot of closely-held businesses are a

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impairs market value.” In these situations, it is critical that the business take on a life of its own away from

owner.

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ABOUT THE AUTHOR

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Mark Leyden, CLU® is the CEO and founder of Mark Leyden & Associates, an Indianapolis-based firm

specializing in assisting businesses and families in

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S E P T E M B E R 2 0 2 0 A M E R I C A N LI QUI D WASTE 31

SPOTLIGHT

INDEX

HEMLEY’S SEPTIC: SERVING GIG HARBOR SINCE 1962

Hemley’s Septic Service got its start almost 60 years ago in 1962. At the time founder, Richard Hemley worked for a company that provided septic repair services. During these formative years, he learned all the ins and outs of septic

At that moment, he and his wife Annetta started scrimping and saving furiously for the money to buy their own septic pumping truck. They socked away nickels and dimes for years, recycling every aluminum can they could find, until they could finally afford to buy

design, repair, and optimization. So when

the first septic pump truck to have its home station in

he saw the first septic pump truck to set

Gig Harbor.

wheels in Gig Harbor- called in by a major

American Dream that’s just got all the hallmarks of

retailer owing to the fact that no such

wholesomeness we love in a start-up story. The Hemleys

facility existed withing the city limits-Mr. Hemley quickly realized he could win a corner on the local market by starting his own local septic pumping truck service.

It’s one of those classic, heartwarming stories of the

have two children who were born not too long after the auspicious beginning of Hemley’s Septic Pumping Service. Today, their son Jerry is married and has taken over the family business. Richard and Annetta enjoy classic cars and are enjoying all the pleasures that our retirement years are meant to be rich with. continued on page 34

3 2 A MERIC AN L IQUID WA S TE S EP T EM BER 2020

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S E P T E M B E R 2 0 2 0 A M E R I C A N LI QUI D WASTE 33

SPOTLIGHT

INDEX

HEMLEY’S SEPTIC SERVICES To this day, few other local septic services can match the list of capabilities that Hemleys offers their community.

Their septic service list includes; 4 Septic Tank Cleaning Service 4 Septic Tank Inspection Service 4 Drain Cleaning 4 Septic Tank Troubleshooting/Repair 4 Septic Tank Installation 4 Septic Tank Pumping & Maintenance 4 Septic Tank System Rejuvenating 4 Grease Trap Services 4 HydroJetting 4 Camera and Video Pipe Inspection As you can imagine, their Septic Tank Pumping & Maintenance and Septic Tank System Rejuvenating services take up a huge amount of their operational time. But their advanced services like HydroJetting, Camera and Video Pipe Inspection services make Hemley’s an invaluable service provider not only to local homeowners, but they have also made the company an indispensable item on the quickreference list of medium to large scale organizations all over their local area and the surrounding region.

Their service area includes Gig Harbor, Port Orchard, Key Peninsula, Silverdale, North Kitsap, Puyallup, Tacoma, and more.

HEMLEY’S HANDY KANS PORTABLE TOILET RENTAL SERVICES represents an industry-leading shift from the conventional business model for septic and industrial plumbing companies. The Hemley team believes that no modern septic service company of any size is complete without portable toilet rentals – and no growing community is complete without the availability of this important service!

Hemley’s Handy Kans are functional, durable and supremely practical portable toilets, ideal for construction sites, public events, and so much more. Their practical and reliable toilets are popular with the Washington construction industry, and with local governments for projects, and they’re a real lifesaver for any company that needs portable toilets while expanding their facilities.

Finally, it’s worth noting that Hemley’s business website is

HEMLEY’S PORTABLE TOILET RENTAL SERVICES

fully mobile compatible. That means busy contractors, job

Hemley’s Handy Kans portable restroom facilities are light

bosses, and busy homeowners can order online in the touch

and affordable rental toilet units. This rental service revenue

of a button. It does make a big difference as an executive or

channel has proven highly cost-effective for Hemley and a

decision-maker to be able to pull the trigger on a portable

truly handy option for the company’s septic and industrial

toilet or septic service with few to zero barriers to delivery.

plumbing customers. When they need to have portable

And of course, they make free quotes available through

toilets brought to their sites on short notice, Hemley’s can

their Free Hemley’s Quote contact form.

meet fast delivery demands. The vendor can also service the toilets quickly and effectively, at very competitive rates.

Despite the utility nature of portable toilets, Hemley’s

It is refreshing to see a waste management company that serves its community with this kind of dedication to speed, follow-through, and commitment to quality.

Handy Kans can meet luxury needs for special occasion use too. Industrial and luxury restroom models are available in

Sources

handicap-friendly designs. Handwashing stations are also

https://hemleyseptic.com/portable-toilet-rental-porta-pottygigharbor-portorchard-keypeninsula-northkitsap-tacomapuyallup-wa-near-me/

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JETTER Specify red & white or black

ICE & SNOW?

Buy my septic tank business in South Carolina. Located 3 Miles from the Atlantic Ocean and most of my work is near Repair: 508-693-2625 theWe beach.

My good name and e reputation, and after 48Corp. years W m General Wire, Ratech, RIDGID, Hathorn ‘e in the business I would like make e your Electric Eel,toGatorCams, Vision Intruders lik retire. I will stay involved look ck or u in the business for at least 30 r and Vivax Inspection Cameras, t y t t Po days after purchase to assist in Porta and Cables Art Proof Locators, CommandtheModules transition. email a photo of your truck!

Price Includes: New & Refurbished Inspection Septic Pump Truck, 8yd Dump Equipment For Truck, 301C John Sale Deere, Trailer, GLOBAL SEPTIC 770-904-2202 F150 Service Truck, Misc. Tools, Rental Equipment Yellow Page Ad Available and Web Site.

HONDA ENGINES

ARAUJO BROS, INC

Portable Toilets Construction and Special Events

FREE

Ask Call Today To Get Started:About Our 48-Hr. Turn sales@stampworks.netAround Time

800-758-2743

Daily & Weekly Rates

All Enquires pleas e contact

Pamela Atherton, President INSPECTION CAMERAS GSBB Services, LLC

®

DELIVERED PRICE

Most Versatile Jetter On The Market!

Diesel Propane Gas $ GX120QX - 4HP 375 $ GX160QX - 5.5HP 375 $ GX200QX - 6.5HP 399 $ GX270QAG - 9HP 579 $ GX390QA - 13HP 599

THANK YOU

• 35 HP Vanguard On Sale For Only • Remote Control $ • Cleans Drains from 2”-8”+

24,995!

24 995!

Fully loaded! Call for details!

1-800-213-3272

843-535-5712 ARE OUR www.gsbb.biz

Specify Red & White or Black

Un contacto en Espanol: llama al:

800.786.9274

866-944-3569

ONLY BUSINESS!

ERICKSON

973-478-0893

Tank & Pump

DYNAMIC REPAIRS 40 Arnot St., Unit 20 Lodi, NJ 07644

dynamiccablerepairs@yahoo.com

www.dynamicrepairs.net

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THANK YOU

W E

509.785.2955 Vi si t Us CALL FOR UPDATED LIST OF

WE’RE IN THIS TOGETHER

You perform an essential service, and so many people depend on you to deliver.

Rest easy, knowing you can continue to depend on us and our quality builds.

Thanks for all you do. Be safe & know we’re always thinking of you.

CUSTOM BUILT. DRIVEN BY YOU. 314 Lake Avenue N., Hamilton, ON L8E 3A2 | t: 800-263-4508 | e: sales@transwaysystems.com | www.transwaysystems.com

INDEX Abbott Rubber CO. Inc...................................................2 800-852-1855 / pumperhose.com

GSBB Services, LLC....................................................... 36 843-535-5712 / www.gsbb.biz

PolyJohn Enterprises................................................... 39 800-292-1305 / polyjohn.com

American Jetter............................................................. 36 866-944-3569 / americanjetter.com

Imperial Industries Inc................................................ 21 800-558-2945 / imperialind.com

Power Line Industries / Hot Jet USA...................... 36 800-213-3272 / hotjetusa.com

Aqua-Zyme Disposal Systems Inc............................ 2 979-245-5656 / aqua-zyme.com

In The Round Dewatering......................................... 10 317-539-7511 / ITRDewatering.com

Armal Inc......................................................................... 23 866-873-7796 / www.armal.biz

J.C. Gury Company Inc...................................................6 800-903-3385 / jcgury.com

Best Enterprises Inc..................................................... 13 800-288-2378 / bestenterprises.net

Key Commercial Corp................................................. 10 877-333-4539 / keycommercial.com

Bright Dyes..................................................................... 36 800-394-0678 / brightdyes.com

Mid-State Tank Co., Inc..................................................4 800-722-8384 /midstatetank.com

Cam Spray....................................................................... 31 800-648-5011 / camspray.com

Navitas Credit Corp...................................................... 14 800-422-1844 /navitascredit.com

Com Vac..............................................................................5 800-243-7986 / comvacsystems.com

Norweco Inc......................................................................7 800-667-9326 /norweco.com

Comforts of Home....................................................... 38 877-382-2935 / cohsi.com

NozzTeq........................................................................... 33 866-620-5915 / nozzteq.com

Coxreels............................................................................ 26 800-269-7335 / coxreels.com

Paul Swoyer Septics LLC.............................................BC 830-935-4936

General Pump . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 generalpump.com

Peterson Products...........................................................6 800-669-1434 / pipeplug.com

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RCS II Inc......................................................................6, 31 518-812-0000 / septicdrainer.com Robuschi ......................................................................... 35 gardnerdenverproducts.com • Roth Global Plastics........................................................4 866-943-7256 / roth-america.com Stamp Works.................................................................. 36 800-758-2743 / sales@stampworks.net The Water Expo............................................................. 27 305-412-3976 / thewaterexpo.com Transway Systems Inc................................................. 37 800-263-4508 / transwaysystems.com VacCon............................................................................. 11 904-493-4969 / vac- con.com Vacuum Sales Inc.............................................................3 800-547-7790 / vacuumsalesinc.com Westmoor Ltd................................................................ 36 800-367-0972 / westmoorltd.com

Vi si t Us

There When You Need Us...

EVEN IN THE MOST CHALLENGING OF TIMES Seemingly overnight as a result of COVID-19, there was a global surge in demand for sanitation products.

While there have been and continue to be obstacles to overcome, PolyJohn has pushed forward to uphold our promise to be there when you need us.

To increase safety and continue to serve you well, we have: • Ramped up production by putting in 3 full shifts and operating 24/7 • Increased our workforce by 40% to better accommodate high demand • Implemented strict COVID-19 health and safety regulations for everyone’s benefit, including taping off department areas, preventing interdepartmental transfers and deep cleaning the plant twice a month, including the sanitation of every surface

• Continued to provide all necessary sanitation supplies — toilets, sinks, sanitizers, chemicals, toilet paper and more — at the highest level of output our company has ever achieved • Increased sink production capacity by 250% • Maintained honest communication. We explained order delays, stopped taking orders on certain products and instituted an equitable plan because we didn’t want to overpromise and under-deliver

Always Have Been & Always Will Be

2500 GASPAR AVE., WHITING, IN 46394

pjALW.COM | 800.292.1305

w w w. a mer ica nliquidwa ste.co m

DOWNLOAD OUR GUIDES PJProductGuide.com | PJBuyersGuide.com

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