STAFF MATTERS
Update for Catskill Regional Medical Center employees, physicians and volunteers
March/April 2018
A Message From Our Leader It’s hard to believe that the first anniversary of Catskill Regional Medical Group’s Monticello (Town of Thompson) Urgent Care and Primary Care office will be here in May. We are proud to share that we have already seen and treated over 10,000 patients! Additionally, our Urgent Care was recently accredited by the Urgent Care Association of America (UCAOA). Only six percent of urgent care facilities have this designation. This designation places them among a select few such centers across the country to have met all established criteria of the UCAOA. All three of our Primary Care offices have received the Patient-Centered Medical Home (PCMH) recognition by the National Committee for Quality Assurance (NCQA). This recognition is rewarded to facilities for using evidence-based, patient-centered processes that focus on highly coordinated care and long-term participative relationships. NCQA Patient-Centered Medical Home standards emphasize the use of systematic, patient-centered, coordinated care that supports access, communication and patient involvement. Jonathan Schiller
Please make sure to visit and support your fellow healthcare providers and continue to refer patients to our primary and specialty providers whenever possible. The Urgent Care and Primary Care office is beautiful and spacious with 11,000 square feet, and is comprised of 12 exam/procedure rooms, laboratory space and state-of-the-art x-ray technology. Located at the intersection of Route 42 and Concord Road in the Town of Thompson, the office is easily accessible by patients traveling in either direction on State Route 17 and is within minutes of the casino. Our Group has offices in Monticello, Harris, Livingston Manor and Callicoon. It continues to grow as a multi-specialty, hospitalsupported Group with Board-certified doctors, Board-certified nurse practitioners and Board-certified advanced practice professionals providing outpatient and inpatient care. Our Group serves Sullivan, Ulster, Delaware counties and beyond. Please share this information with your families and friends so that we all can be committed to a healthier community. Sincerely, Jonathan Schiller, CEO
Compliance Program Receives Quality Excellence Award The Greater Hudson Valley Health System (GHVHS) Compliance Team has been awarded the 2018 Partners in Performance Excellence Process Recognition Award for its excellence in implementing a successful compliance management system throughout our growing enterprise.
GHVHS Compliance Team accepting PiPEX award. (L to R) Natasha Mele, Executive Assistant; Harriette Muir, Compliance Audit Manager; Stephen J. Sugrue, Chief Compliance Officer of GHVHS; Scott Batulis, President & CEO; Trish Manna, Director of Compliance, Audit, HIPAA Privacy and Bill Self, PiPEX Executive Director.
“We could not be prouder of the Compliance Team here at our health system,” said GHVHS Chief Compliance Officer, Stephen J. Sugrue. “From start to finish, our staff provides every patient with ethical and knowledgeable care and it is great to see this translate into industry recognition.”
GHVHS Medical Group
Update Congratulations Catskill Regional Medical Group Urgent Care in Monticello recently treated its 10,000th patient and will celebrate its one year anniversary at the end of May!
The Fight Against Colon Cancer Catskill Regional Medical Group participated in the 22nd annual SUNY Sullivan Women's Conference. Dr. Lauren Roman, Dietitian Amanda Highhouse and Chef Jacqueline Palmer led a workshop on preventing Colon Cancer.
GHVHS News
One Of The World’s Most Ethical Companies Award
L to R: Trish Manna, GHVHS Director of Compliance, Audit & HIPAA Privacy; Timothy Erblich, CEO of Ethisphere; Harriette Muir, GHVHS Compliance Audit Manager; Stephen Sugrue, GHVHS VP of Compliance, Audit & Real Estate; Scott Batulis, GHVHS President & CEO; Rolland Peacock, GHVHS Board of Directors Chair and Natasha Mele, Executive Assistant.
On March 13, representatives of the Greater Hudson Valley Health System (GHVHS) proudly accepted our World’s Most Ethical Companies Award at the Ethisphere Honoree Gala held in New York City. GHVHS has been recognized by the Ethisphere Institute, a global leader in defining and advancing the standards of ethical business practices, as one of the 2018 World’s Most Ethical Companies. GHVHS is one of only seven honorees to be recognized in the non-profit healthcare providers industry worldwide, underscoring their commitment to leading with integrity and prioritizing ethical business practices. 2
Catskill Regional Medical Center Now Offers Video Electroencephalogram Services Catskill Regional Medical Center is pleased to offer Video Electroencephalogram (VEEG) services to adult inpatients. The VEEG monitoring test is a specialized form of an electroencephalogram (EEG) test in which the inpatient is constantly monitored by video. This allows doctors to observe brainwave activity during the time a seizure is occurring. “This is a new service to our community,” Catskill Regional Medical Center Chief Executive Officer, Jonathan Schiller said. “Having VEEG at Catskill Regional will result in fewer patients being transferred out of Sullivan County for the diagnosis of seizure disorders and more timely care for newly diagnosed patients. This testing is also very beneficial for patients that have other brain disorders.” “The VEEG exam is a prolonged test (over 24 hours), and is accompanied by continuous video recording,” said Greater Hudson Valley Health System Director of Cardiopulmonary & Special Diagnostics, Beth Kellogg, RRT. “The EEG and recorded behavior are displayed simultaneously, allowing point-to-point correlations of recorded events and any accompanying electrographic changes.” Catskill Regional has also added seizure detection software, called Persyst, that helps the physicians easily identify any seizure activity in the EEG. With this new technology, it is now possible to record continuous VEEG monitoring in our Critical Care Unit (CCU). It provides dynamic information about brain function that permits early detection of changes in neurologic status. Nonconvulsive seizures are common in comatose and critically ill
patients and can have multiple negative effects on the injured brain. The majority of seizures in these patients cannot be detected without VEEG monitoring. The gold standard in the diagnosis of epileptic and non-epileptic seizures is a recording during VEEG monitoring. VEEG video monitoring can be provided to patients in the CCU who continue to have frequent seizures despite antiepileptic drugs. VEEG monitoring can alert clinicians to any acute brain event, including seizures, ischemia, increasing intracranial pressure, hemorrhage and even systemic abnormalities affecting the brain, such as hypoxia, hypotension and acidosis. For more information on Video Electroencephalogram Services at Catskill Regional, please contact Greater Hudson Valley Health System Director of Cardiopulmonary & Special Diagnostics, Beth Kellogg, RRT at 845-397-3549.
Upcoming Town Hall Meetings Please attend a Town Hall meeting on one of the dates and times listed below. The meetings are 30 minutes and will update everyone on what is happening at CRMC, both at the Harris and Callicoon campuses. Meetings will be held on:
Monday
4/30
1:00 p.m.
Harris Board Room
Tuesday
5/1
7:00 a.m.
Harris Board Room
Wednesday
5/2
3:00 p.m.
Administrative Conf. Room
Monday
5/7
3:00 p.m.
Callicoon Solarium
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Have You Filled Out A Golden Certificate? Celebrate the good deed of a co-worker who you believe is a role model by filling out a Golden Certificate for them and presenting the certificate to their Supervisor. The employee will be recognized with your Golden Certificate during his or her next staff meeting. The employee is then nominated for the quarterly Outstanding Care Awards. For more information or to get a Golden Certificate, speak to your supervisor.
GOLDEN CERTIFICATE Catskill Regional Medical Cent
er
Golden Recipient: ________
_____________ Departm
ent: ________
_______ Recognition was received from: ____________________ _______________ Date of event: ____________________ Your RELATE PEOPLE CENT ERED COMMUNICATION SKILLS were recognized: 1. Supported a coworker 2. Respected the patien t’s preferences 3. Provided exceptional physical comfort for the patient 4. Coordinated exceptional care 5. Demonstrated exceptional communication skills 6. Provided exceptional Continuity and Transition for the patient 7. Provided emotional suppo rt 8. Noticed your Leadership in our Culture of Care RELA TE Journey Additional information: _________________________ _________________________ _________________________ __________
Thank you for being a role
model for CRMC. The kindne ss and concern you offered
______
has been recognized and docum
ented.
Thank You To Our Volunteers Catskill Regional celebrated National Volunteer Week, from April 15 to April 21. The next time you see a volunteer, please take the time to thank him or her for their service to our patients, visitors, staff and employees.
REVERSING THE STIGMA Combating Addiction In New York State Real New Yorkers • Real Stories • Real Recovery
Join us for a film screening and community conversation in honor of National Prevention Week, proudly presented by Catskill Regional Medical Center and Orange Regional Medical Center. Screening reservations can be made by calling the Orange Regional Health Connection at 1-888-321-ORMC (6762). Please RSVP by the morning of the screening. Screening Dates
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Sullivan County
Orange County
Tuesday, May 15 5:00 p.m. Hurleyville Arts Centre 12 Railroad Avenue, Hurleyville
Friday, May 18 2:00 p.m. Paramount Theatre 17 South Street, Middletown
Members of the Greater Hudson Valley Health System
In Partnership With