INSIGHTs & INTUITION

As an organization what fuels your competitive drive and how do you use it to achieve success?

Mike Delfs President and CEO Jamestown Regional Medical Center Jamestown, N.D.

Our mission at Jamestown Regional Medical Center is to exceed expectations and be THE difference in the lives of those we serve. To do that, our board believes independence is the fuel that best serves the community and helps us succeed. Our community also clearly wants us to remain independent. Independence at JRMC means we can quickly respond to the needs of our nine-county service area. Our ticket to independence is growth. Knowing that, we’ve offered specialty care service lines (cancer care, urology, orthopedics, podiatry, ear, nose and throat and wound care), many of which are unheard of in communities and hospitals of our size.

We also offer specialty care in neighboring communities like Carrington and Valley City. The success of those service lines is defined in two ways: 1) their impact on the community, and 2) the impact on the organization. We’re proud to say we’re exceeding expectations in both.

At Nexus Innovations, our competitive drive is fueled by a highly competitive and constantly changing technology environment that provides the opportunity for our team to compete. We are a team who wants to win at whatever we do – and winning to us means empowering our clients for success by delivering strategic technology solutions that help make them more effective and efficient.

Jordan Pope Director of Business Operations and Solutions Nexus Innovations Bismarck, N.D.

We exist in a world where you could walk into any community bank and find the same products and services that we offer at Choice Bank, but what you won’t be able to find elsewhere are our people.

One of our core values is to better the places we live; when we hire individuals who are as passionate about what we do in our communities as we are, and provide them opportunities and validation that affirm each of their roles are critical to our overall success, we create a work experience that can’t be recreated across the street. When new roles and opportunities arise, we make it a point to look for talent from within, before considering external candidates, because we know that we can teach the mechanics of banking to anyone – but we can’t teach passion for service.

When you find people whose drive to have an impact is intrinsic, you do everything in your power to give them opportunities to take on new roles and challenges to grow, not only as professionals, but also as people living in the communities that they serve.

Emily Wieck VP, Talent Management and Organizational Development Choice Bank Bloomington, Minn.

You must inspire your team, and that starts with culture. Workplace culture isn’t created by any one person. It’s the collective effort of a group of inspired individuals working toward common goals with purpose and inclusivity.

As leaders, we must show each team member how their goals and performance contribute to the success of the organization. We ensure alignment of our team’s individual goals all the way up to our corporate strategic objectives, so that everyone understands the impact they have on the success of the organization.

If you think of the goal as the destination, then creating an action plan is the journey. The key to hitting any goal is finding joy in that journey. We create action plans and schedule regular touch points to foster an environment of collaboration and open communication. As leaders, it’s our job to provide our team members with training, resources and inspiration to find that joy in their journey.

PASSENGERS ON U.S. AIRLINES IN 2019

926 Million

One Year: 4.1%

Two Years: 9.0%

U.S. AVERAGE DOMESTIC FARES

From 2Q 2019: -3.6%

From 3Q 2014: -18.3%

Airfares for the third quarter in 2019 was down 3.6% ($358) from the second quarter of the same year, according to the Bureau of Transportation Statistics, and down 1.2% ($349) from the third quarter of 2018. However, it’s an even larger decrease, 18.3%, from the third quarter total in 2014 ($422).

SOURCE: Bureau of Transportation Statistics, BTS Air Fares, Origin and Destination Survey

Ticketticket

PASSENGERS IN MILLIONS, UNADJUSTED (000,000)

U.S. airlines carried more passengers in 2019 than in any previous year, according to the Bureau of Transportation Statistics, which estimates that 925.5 million passengers boarded flights in the full year of 2019. It was the highest total based on comparable records since 2003.

SOUCE: Bureau of Transportation Statistics

PASSENGERS IN MILLIONS (SEASONALLY ADJUSTED)

U.S. airlines carried an estimated 78.2 million systemwide (domestic and international) scheduled service passengers in December 2019, reaching a new seasonally-adjusted alltime high, according to the BTS first estimate, up 0.4% from the November second estimate. BTS estimated 68.6 million domestic passengers and 9.7 million international passengers on U.S. airlines flights in December. The domestic passenger number was a seasonally-adjusted all-time high.

SOUCE: Bureau of Transportation Statistics