Onboarding Properties Starts DayOne

On abuilding’s amenitieslist, internet is non-negotiable.Ifyou aren’tofferingit, youmay be missing outonrenters expectingtoconnect with ease. Enter MidcoProperties. We caterspecifically to theneedsof multi-dwellingunits,bringing fast, affordable internettoyour tenants.

To ensureyourinternetlivesupto expectations, we have adedicated PropertiesFulfillment team to provide asmooth experienceat everystepofimplementation –from themomentthe contractissignedall the wayuntilafterservices arelive.

What doestheProperties

Fulfillmentteam do?

Thefulfillment team partnerswith property owners andmanagers to coordinateWi-Fi,internetand TV installations at theirmulti-dwelling units –includingapartments, townhomes,senior livingcomplexes, hotelsandmore. From consulting withelectrician inspections to conductingtrainingcalls,there’s reallynothingthis team won’ttackle to getacomplexontheMidco® grid.

What istheimplementationprocess?

Oncethefirst contract issigned: Within 24 hours,thecustomerhears fromtheir assigned implementation coordinator to officiallybegin onboarding. Thecoordinator answersquestions, explains the process,and establishes a strong relationshipandlineof communication.

From first contacttoinstallation: It is mostlyproject coordination: answeringquestions,making electrician recommendations, coordinatingengineerand electricianvisits –anythingto ensurethata property is ready forMidco services. Thecoordinator gives status updatesuntilit’s time fortheinstallation,whichthe coordinatoralsoschedules.

Afterinstallation: Thecoordinator sends afinalwrap-upemailwith supportinformation,usefullinks andourcustomersupportcontact information.As acourtesy, we providetheproperty’saccount numberagainandoffertosetup afirstbill reviewsessionsothere aren’t anysurprises.

Howdoeslocationaffectthe installationtimeline?

Being on ournetwork (on-net), nearournetwork (near-net)or faraway fromournetwork (offnet)plays arole in howandwhen servicesareinstalled.Timingcan vary.Midco’svast fibernetwork makes connectingnewsites fasterandeasier,butsometimes extratimeandhelpisneeded to reachlocations.

–On-net:Minimalconstruction is required.Oftentimes, only aservicelineinstallisneeded

–Near-net:Underground and aerialconstruction of newfiberopticlinestoextendtheMidco FiberNetworkwillbe needed.

–Off-net:Our team works with one ofpreferredpartner carriers tocoordinate network connectivity –orexpands our Midco FiberNetwork.

Client fulfillment takescareof allaspects of theprocessfor eachpropertyandprovides arough completiontimeline

Howdoesthe relationship betweenour team andthe customer grow overtime?

Theimplementation teamoften workswithpropertydevelopers whoarejugglingmultipleprojects andbuildingcontracts. Forthis reason,Midcocoordinators and account executives collaborate to ensuresymmetry.Our team buildsa closerelationshipwith the property developer to know allthe movingpieces in play and streamlinefutureprojects.

Tucker Norton

Age: 38 Senior Project Manager

Kraus-Anderson Construction Co. Bismarck, N.D.

Tucker Norton is a senior project manager at Kraus-Anderson Construction in Bismarck. He graduated from North Dakota State University in 2007 with a bachelor’s degree in construction management and minor in business administration.

As a senior project manager, Norton works with KA’s clients and design partners from preconstruction through project completion to understand owner and stakeholder goals, provide best value options and facilitate informed decision-making from an owner’s perspective. He enjoys and takes pride in the challenges and rewards of the construction industry, from the details of planning to the big picture understanding of the immense impact projects provide to clients and the communities they serve.

Since joining Kraus-Anderson in 2015, Norton has managed almost $200 million in commercial construction projects spanning across North Dakota including notable projects for Central Cass Public Schools, recently completed NDSU Sugihara Hall, and NDSU Peltier Complex currently under construction. Norton along with his wife, Ashley, and their two children, Harley and Huxton, reside in New Salem, North Dakota.

Jeff Poulos

Age: 39

Vice President, Order Fulfillment

Digi-Key Electronics

Thief River Falls, Minn.

Jeff Poulos has spent his career improving warehouse and distribution operations across a variety of major brands from Kohl’s to Amazon, Uline and now Digi-Key Electronics. He is a seasoned executive with nearly two decades of supply chain and operations management experience working for several major, multibillion-dollar corporations during periods of rapid growth. He is a results-driven leader and teambuilder with a proven record of success in both talent development and change management. He is a servant leader who engages employees at all levels. A graduate from Millikin University in Decatur, Ill., Jeff holds a bachelor’s degree in finance &; business management.

He has been integral in opening Digi-Key’s brand new 2.2 million square foot Product Distribution Center (PDCe), since starting with Digi-Key a year and a half ago.

Beyond being an accomplished supply chain professional, Poulos is a volunteer football and basketball coach.

R.J. Pathroff

Age: 35 Attorney

Vogel Law Firm

Bismarck, N.D.

R.J. Pathroff represents companies and individuals in high‐stakes business disputes. He has secured wins for clients in the construction, oil and gas, real estate, transportation, manufacturing, environmental, and insurance industries. He has developed a particular emphasis in problems dealing with construction and real estate. He represents contractors, property owners, subcontractors, developers, and tenants during projects and in court and arbitration proceedings.

He is a skilled trial lawyer and a trusted partner to his clients. He is heavily involved in and responsible for all aspects of his cases, from initial client contact through the discovery process, motion practice, oral argument, mediation, trial or arbitration, and appeal. He regularly appears on behalf of his clients in state and federal courts and in arbitration.

Pathroff has been honored since 2015 as a Great Plains Rising Star® and is a Fellow of the Construction Lawyers Society of America. He graduated from Duke University with a B.A. in Public Policy and earned his J.D., with honors, at Southern Methodist University School of Law.

Shawn Romo

Age: 34

Senior Ag Loan Officer

Western Cooperative Credit Union Williston, N.D.

Shawn Romo is an ag loan officer with Western Cooperative Credit Union in Williston serving both northwestern North Dakota and northeastern Montana. He has been working at WCCU since 2010 where he started as a teller and now an Ag Loan Officer for more than 11 years. He holds true to the WCCU culture of honesty and diligent care for our members, both financially and personally. He is always one to lend a hand, volunteering his time, talent, and strengths to our communities and WCCU programs.

In addition to his career, he coaches both football and basketball for his home community in Bainville, Montana. He also helps his family farm and ranch and is active in other community groups such as being Treasurer for Bainvillle FFA Alumni and Bainville Booster Club. Romo grew up in Bainville and obtained a degree in agricultural studies with a business/marketing emphasis and a minor in banking and financing from Dickinson State University in 2011.

Megan Rupe

Age: 28

Marketing Team Leader

BeMobile

Grand Forks, N.D.

During her tenure, Megan Rupe has helped BeMobile through immense growth including acquisitions, technology innovations, and navigating a retail environment deemed essential during a pandemic. She supports 68 locations in seven states with both interstate marketing and local community involvement.

Rupe has introduced company-wide events such as BeMobile’s Crayon Drive which helps collect thousands of pounds of crayons to be recycled for schools and daycares. She also carries on the tradition of the annual BeMobile Backpack Giveaway event which will have its 10th anniversary in 2023.

The Giveaway has provided over $1 million in school supplies for kids in the communities BeMobile serves. Rupe’s heart for service and volunteering is also visible outside of work. She has served on the board of The Salvation Army in Grand Forks for two years, and on the planning committee for the Walk to End Alzheimers for the last 6 years. She is proud to have helped raise $90,000+ each year for Alzheimer’s research. You can also find Rupe fostering with Journey Home Animal Rescue in Grand Forks helping dogs find their forever homes.

Tom Stadum

Age: 32

CEO and Founder of Fjell Capital Fjell Capital Fargo, N.D.

As a third-generation wealth advisor, Tom Stadum, CEPA®, CRPC®, carries on the tradition of his grandfather and father by helping families manage and protect their wealth. He is founder and CEO of Fjell Capital, an independent wealth management firm and Co-Founder of Lykkly, a FinTech company that offers financial solutions through their software as an employee benefits platform. He ranked in Forbes’ 2020 Top 10 Best-In-State Wealth Advisors, as well as ranked No. 1 for Forbes’ Next Gen Best-In-State Wealth Advisors in 2019.

Prior to founding Fjell Capital in 2020, Stadum worked as a wealth advisor at UBS for more than seven years. He holds the Certified Exit Planning Advisor designation and the Chartered Retirement Planning Counselor designation. He is active in the community and serves on several non-profit advisory boards.