
8 minute read
COMMUNICATION Develop your communication skills.
Always remember when communicating that people will forget what you did, but people will never forget how you made them feel.
Empathy and understanding connect people. It is a state of perceiving and relating to another person's feelings and needs without blaming them, offering advice, or trying to fix the situation.
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Empathy also means “reading” another person's inner state and interpreting it in a way that will help the other person, offer support, and develop mutual trust.
Every relationship can teach us something, and by building positive relationships with others, we will be happier and more fulfilled and feel more supported, united, and connected.
It is important for your success in both business and private life to develop good conditions for everyone to communicate.
Good communication helps us understand people and situations better.
It helps us overcome diversities, build trust, and respect, and create the right conditions to share creative ideas and solve problems, like dealing with drama, manipulators, mindset shift.
COMMUNICATION
Developing strong communication skills is essential to building a successful career and also plays a key role in private life. Using, improving, and showcasing your communication skills can help you succeed.
Although communication itself seems simple, often when we try to establish communication with others, there is always a possibility of misunderstanding which could cause conflicts and frustrations in personal or professional life in relation to others.
In this modern age in which we live, we receive, send, and process a large number of messages every day. But successful communication is much more than sharing information. It is also an understanding of the feelings behind this information.
Successful communication can deepen relationships in our personal or professional lives, helping us to better understand the people and situations that occur daily.
Developing communication skills can help us avoid conflict, compromise, and make better decisions.
For example, employees today expect to be informed about all aspects of the business and not to miss any important information. They expect leaders to regularly communicate their roles and goals. They expect continuous feedback on their work, and they expect to be able to find the information they need in seconds.
Leaders who successfully communicate organizational values and goals to their employees have much lower turnover rates.
Although we can develop certain communication skills, communication is more effective when it is spontaneous than when it follows certain quickly applied formulas.
It takes time and effort to develop such skills and become a good communicator.
The more effort and practice, the more spontaneous and instinctive the communication skills will be.
Below you will find some tips for developing the communication skills that are so important to your success.
1. Active listening: active listening means paying close attention to the people you are communicating with, by engaging with them, asking questions, and asking to rephrase or clarify.
Practicing active listening can build respect for others and increase understanding at work and in life in general.
As you actively listen, focus on the person conversing with you, avoiding distractions such as mobile phones, computers, or other projects, while preparing questions, comments, or ideas to respond in a meaningful way.
2. The communication method: using the right medium of communication is an important skill. There are pros and cons to exchanging through emails, letters, phone calls, in-person meetings, or instant messages.
Communicating is best, when you consider your audience, the information you want to share, and how best to share it.
There are many methods to communicate clearly to ensure that no communication problems arise.
For example, with non-verbal communication, you can send wordless messages with your tone of voice, gestures, facial expressions, and other methods.
Here are some helpful ways to communicate nonverbally:
a. Body language: use positive body language to emphasize important points. Stand up straight and use handshakes to convey confidence and certainty.
Look at the people you are talking to and avoid rolling your eyes or looking away frequently. Wear formal clothes, like a suit, to look confident and prepared.
b. Gestures: common gestures are waving, pointing, shrugging, and using arms and fingers to indicate.
You can check your watch to show you're ready to end a conversation and move on to another task, or you can nod to show you understand and agree with what another person is saying.
c. Facial expressions: a person's facial expression is the first thing you see when you meet them.
Facial expressions of happiness, anger, fear, sadness, and other emotions are the same across cultures, making them very understandable.
You should smile when appropriate and ensure your expression remains calm and confident.
d. Paralanguage: is your tone of voice, volume, and pitch. A different tone can make the same statement sound enthusiastic, hesitant, angry, sad, or sarcastic.
Paying attention to your paralanguage can help people perceive you as relaxed, confident, and authoritative.
You should use a tone of voice that suits your environment. Words can mean different things to different people, and it depends on the tone of voice you use. Yelling or using an inappropriate tone of voice can turn people off.
Avoid mumbling and speak clearly to avoid confusion, save time, and avoid repeating yourself. Don't assume people understand the information given to them if you speak in a way that doesn't allow everyone to hear clearly.
3. Written communication: written communication is essential for press releases, brochures, memos, contracts, manuals, etc.
You have to write clearly and precisely to convey the thoughts and ideas to everyone.
You must plan, organize, write, edit, and revise your words and phrases as needed and write with the intended readers in mind.
Where appropriate, use concise headings and subheadings and write simple words in clear, short sentences and paragraphs.
Make sure everything is easy to understand and back up your opinions with as many facts as possible.
Always summarize the main points of your writing at the end and let the reader, know what happens next.
4. Visual communication: visual communication can make it easier to understand verbal communication. Many people retain information better when it is presented to them visually.
For example, a helpful diagram or video can help people put together a piece of furniture better than several pages of written instructions.
5. Amiability: Friendly traits like honesty and kindness can help foster trust and understanding when communicating at work or socially.
Try to communicate with a positive attitude, keep an open mind, and ask questions to help you understand where they are coming from.
Small gestures like asking someone how they're doing, smiling while they're talking, or praising a job well done can help foster productive relationships.
You can practice friendliness by remembering skillful details of past conversations. For example, if a friend tells you that her child's birthday is coming up and you contact her later, you might ask her how the birthday party went.
6. Trust: in the workplace, people are more likely to respond to ideas presented with assertiveness.
There are many ways to appear confident, including making eye contact when talking to someone, sitting up straight with your shoulders open, and preparing yourself so that your thoughts are polite, and you can respond to any questions.
Confident communication is useful not only at work, but also during social activities.
7. Share comments: good communicators are keen to accept critical feedback and provide constructive feedback to others. Comments should answer questions, provide solutions, or help reinforce the project or topic in question.
Providing and accepting feedback is an essential skill in the workplace and in society because it can help you and the people around you make meaningful improvements.
A great way to learn how to give feedback is to take notes on the feedback people give you. When you come across a well-explained comment, take the time to observe and analyze why it was good, why it resonated with you, and how you might apply this new skill in the future.
8. Volume and transparency: when you speak, it is important that you be clear and audible. Adjusting your voice so you can be heard in a variety of contexts is a skill, and it's essential for communicating effectively.
Speaking too loudly can be disrespectful or embarrassing in certain situations. If you are unsure, observe to see how others are communicating.
Another aspect of verbal communication is changing the pronunciation of a vowel and the tone. This involves how your pitch rises and falls, your tonality, your accent pattern, and the spaces you place between sentences.
Such details can be effective in communicating emotion and giving your audience insight into how your message should be interpreted whether you realize it or not.
9. Empathy: having empathy means not only understanding, but also sharing the emotions of others. This communication skill is important in team and individual situations. In either case, you will need to understand other people's emotions and select an appropriate response.
For example, if someone is expressing anger or frustration, empathy can help you recognize and neutralize their emotions. At the same time, empathy allows you to assimilate if a person is positive and enthusiastic and thus help you gain support for your ideas and projects.
10. Respect: a key aspect of respect is knowing when to initiate communication and respond. Respect above all else is to allow others to speak without interruption. It is considered a necessary communication skill for success.
Communicating respectfully also means making the best use of your time by staying on topic, asking clear questions, and fully answering any questions you are asked.
11. The ability to react quickly: whether you're answering a phone call or an email, quick communications are considered more effective than those that are slow to respond.
One method is to determine how long your response will take. Is this a request or question you can answer in the next five minutes?
If so, it might be a good idea to fix it as soon as you can. If it is a more complex request or question, you can always confirm that you have received the message and let the person you are talking to know that you will answer in full a little later and if necessary, with an urgent request, your response time.