Delivery Program and Operational Plan 2024-25 - Half Yearly Progress Report July-December

Georges River Council Half Yearly Progress Report 2024/25

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Delivery Program and Operational Plan 2024/25 July to December 2024 Progress Report

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Georges River Council Half Yearly Progress Report 2024/25

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Acknowledgement of Traditional Owners Georges River Council acknowledges the Bidjigal people of the Eora Nation, who are the traditional inhabitants and custodians of all land and water in which the Georges River region is situated.

Council recognises Aboriginal and Torres Strait Islander peoples as an integral part of the Georges River community and highly values their social and cultural contributions. Georges River Council pays respect to Elders past, present and emerging.

Georges River Council is committed to showing respect for Aboriginal people as Australia’s first peoples. Council has adopted the practice of acknowledging the Traditional Custodians of Country at events, ceremonies, meetings and functions.

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Progress Report - Half Yearly 2024-2025 The Georges River area is known as a clean, green and welcoming place with beautiful and accessible bushland and waterways.

It offers a diversity of active, connected places and heritage areas that we can plan for in collaboration with our community.

People attend many events and activities and can access a choice of housing and a mix of jobs and economic opportunities near where they live.

In short, our vision is: Naturally connected to place, community and country.

The six pillars of our Community Strategic Plan that we are working to achieve are: • Our community • Our green environment • Our economy • Our built environment • Our place in Sydney • Our governance This report details some of the programs and projects we delivered during 2024/25 which contribute to delivering our community’s visions for the future.

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Contents Table of Contents Acknowledgement of Traditional Owners .......................................................................................................................... 2 Progress Report - Half Yearly 2024-2025............................................................................................................................ 3 How to read this report ...................................................................................................................................................... 5 Pillar 1: Our community ...................................................................................................................................................... 8 Pillar 2: Our green environment ....................................................................................................................................... 22 Pillar 3: Our economy ....................................................................................................................................................... 29 Pillar 4: Our built environment ......................................................................................................................................... 35 Pillar 5: Our place in Sydney ............................................................................................................................................. 46 Pillar 6: Our governance ................................................................................................................................................... 51

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How to read this report The focus of this January to June 2024 progress report is on the 2023/24 Operational Plan actions which contribute to the overall Delivery Program 2022-2026.

The Plan contains actions which reflect both ongoing services and new projects or initiatives which are contributing to the four-year outcomes and supporting continuous improvement.

How we rate the status

   

Completed

On Track

Off Track

Completed All agreed milestones achieved.

On Track On time, within budget and meeting agreed levels.

Off Track Behind schedule due to budget or other constraints.

Cancelled Deliverable no longer proceeding.

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

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Overall Progress We are currently in the third year of our four year delivery program with the following results on our Operational Plan actions: 88% on track 6% completed 5% off track 1% cancelled

To be updated

Income

Expenditure

6.6%

0.2%

Above YTD adopted budget

Above adopted YTD budget

Customer Requests

Correspondence

Complaints

Completed within agreed times July to June 2024

Responded to within agreed times July to December 2024

Completed within agreed times July to December 2024

93%

82%

100%

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

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On Track

Off Track

7

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Pillar 1: Our community Offers a diversity of people, places, events, and lifestyle options.

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Achievements • Council’s annual calendar of events attracted over 20,000 attendees, including popular events such as the Un[contained] Arts Festival, NO to Domestic Violence Walk, Magic of Christmas, Skate, Break, Build, Citizenship Ceremony, Fringeville, Makers & Manufacturers Opening and 1x4 Exhibition Opening.

•Council delivered its annual report on the Disability and Inclusion Action Plan, which included undertaking of the Accessible, Inclusive, and Liveable Communities Audit. This audit assessed 14 key Council facilities for accessibility and inclusivity, providing valuable insights to guide improvements in service delivery and facility design.

• As part of Child Protection Month, Council produced a child safety awareness video to promote the importance of creating safe environments for children. The video featured the Executive team, along with children, families, and educators from Council's Early Learning Services and Youth Advisory Committee, to highlight the collective responsibility in safeguarding children within the community.

• The Inclusive Early Learning Services feasibility study was endorsed by Council. This study will ensure that Council’s Early Learning Services are more accessible and inclusive, meeting the diverse needs of all children and families in our community.

• Exhibitions and associated programs were conducted to enhance the profile of the Museum & Gallery. Highlights included the '1 x 4' travelling exhibition and the 'Makers & Manufacturers' exhibition.

• The Beverly Hills Creative Studio, located in Merv Lynch Reserve, was launched and included in Council’s self-service booking system. The Beverly Hills Creative Studio supports a variety of art practices, including production of work and rehearsal space.

• Council has implemented a proactive maintenance schedule for the CCTV Camera network to enhance its reliability. Additionally, significant upgrades have been carried out on critical CCTV network infrastructure, strengthening the resilience and dependability of the CCTV system both now and into the future.

• Council held a public heritage information session in October 2024, aimed at assisting owners and managers of heritage properties to better understand the importance of preserving Georges River Council’s heritage, what is appropriate development, and the approval requirements.

• Council’s 2024/25 Heritage Building Grant Program was open for applications from 15 August – 13 October 2024. Applicants will be notified of the outcome following endorsement of the recommendations at the February 2025 Council meeting. Projects will be completed by 1 December 2025 and will contribute to the promotion and celebration of Georges River Council heritage.

• Delivery of the Road Safety Program for 2024.

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PILLAR 1: OUR COMMUNITY PERFORMANCE INDICATORS Description

Annual Results Target To Date

Status

YTD Comments

Customer satisfaction with community centres and performance venues

≥ 80%

86%

On Track

Customer satisfaction with community centres and performances venues exceeds annual target.

Customer satisfaction with Early Learning Services

≥ 80%

No Data

On Track

No satisfaction surveys completed for quarters 1 and 2.

Customer satisfaction with Events

≥ 80%

81%

Off Track

Customer satisfaction with Council events reached 81%, exceeding the annual target of 80%. This result reflects feedback from key events including the Un[contained] Arts Festival in Kogarah, the NO to Domestic Violence Walk, and the Magic of Christmas at Carss Bush Park.

Customer satisfaction with Library Services

≥ 80%

83%

On Track

Customer satisfaction with library services exceeded annual target. Positive customer feedback related to the consistent quality of collections, helpful staff and programs across the year.

Customer satisfaction with Museum and Gallery

≥ 80%

90%

On Track

Customer satisfaction at Hurstville Museum & Gallery exceeded annual target. Positive customer feedback related to the consistent quality of programs and exhibitions on display across the year.

Utilisation of Council's Early Learning Services

> 90%

85%

Off Track

The year-to-date average utilisation rate across all centres is 85%.

Utilisation of Council's performance venues for hire

≥ 60%

64%

On Track

This is the first year this measure has been reported.

Year-to-date utilisation has exceeded the annual target and is expected to continue trending positively, supported by improvements to customer experience and initiatives to better promote the venues.

1.1: Our community is socially and culturally connected and we strive for social equity.

1.1.1: Initiate, facilitate and support inclusive and accessible events that meet community aspirations and connect people, communities and diverse groups.

1.1.1A: Implement an annual program of Council run and Council supported events.

Action Action Name Code 1.1.1Ai

Status

Implement an annual

Completed

Comments



From October to December 2024, Council hosted a program of events designed to connect people, communities, and diverse groups. The NO to

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Georges River Council Half Yearly Progress Report 2024/25

Action Action Name Code

Status

11

Comments

calendar of destination and localised events.

Domestic Violence Walk, the Mayor's Christmas Cheer, and the Magic of Christmas were standout events, spreading powerful messages of unity, support, and festive joy.

These signature events enlivened the Georges River area, fostering connection and community pride while celebrating important causes and traditions.

Council also supported a number of community-led events and festivals, including the Historic Apostolic Visit, Headspace Hurstville's 10th Anniversary, Carss Park Foodies Markets, Little Legs Foundation Car Show, The Grove Academy Christmas Party, and Christmas Carols in the Plaza.

Support for some these events was provided through Event Grants in accordance with the Grants and Donations Policy, ensuring their success in strengthening the community and enriching the lives of residents.

1.1.1B: Develop and implement the Georges River Council Event Strategy 2022 – 2027.

Action Action Name Code

Status

Comments

1.1.1Bi

Implement the Georges River Council Events and Festivals Charter



Progress on developing the Georges River Council Events and Festivals Charter Action Plan continued this quarter, with key issues reviewed to inform its direction and ensure it delivers meaningful benefits to the community. While major events such as Christmas, Australia Day, and Lunar New Year were the primary focus during this period, one-on-one support for community event organisers continued, and work on the action plan remains underway.

Council secured $500,000 over two years from the NSW Government's Vibrant Streets Package - Permit/Plug/Play Pilot Program. This funding will streamline approvals and create event-ready streets, supporting strategic event activation. It will simplify processes and install infrastructure, making community events easier and cheaper to run. Global traffic management plans and DAs are underway for event sites in Kogarah, Hurstville, and Carss Bush Park.

1.1.1Bii

Develop and deliver workshops to build capacity within the community on Council's Events and Festivals Charter, Event Guide and Event Toolkit.



Progress on the planning and delivery of workshops was paused this quarter as staff focused on delivering major events (Christmas, Australia Day, Lunar New Year). Community Capacity building workshops will form part of the 2025 Community Impact Series (CIS). These workshops will focus on how to hold successful and compliant events in Georges River Council areas.

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1.1.1C: Maximise the utility of Netstrata Jubilee as a venue for Council’s major events.

Action Code

Action Name

Status

Comments

1.1.1Ci

Engage planning consultant to initiate DA to extend the event program at Netstrata Jubilee Stadium to include entertainment, cultural and community events.



Approved Plan of Management must be in place to enable DA application under the LEP.

1.1.1Cii

Finalise POM to enable lodging of DA to stage other major events at the venue.



Plan of Management and Master Plan to be approved by Council and Crown Lands prior to DA application under LEP. Likely late 2025.

Operational budget bid in 2025/26 budget for consultants to prepare DA with associated event plans such as noise management plan etc.

1.1.1Ciii

Promote and market the venue to video and film production companies and establish branding and operation of the functions and events business at the stadium.



This action is ongoing and included in Premium Facilities’ business planning. Regular enquiries and conversions for film shoots and functions at the venue.

1.1.2: Foster and support programs and installations such as Art Trails and Public Art that celebrate diversity, our multicultural community, supports innovation and creativity and contributes to the creative economy.

1.1.2A: Provide a range of programs such as the Georges River Art Prize and the Artist in Residence Program.

Action Action Code Name 1.1.2Ai

Deliver Georges River Art Prize and Artist in Residence Program.

Status

Comments



Completed

The Artist in Residence program continued through Q2 with one artist, the writer Maureen Flynn. She is a writer of speculative science fiction/ fantasy and horror and crime fiction short stories. Maureen spent her time at Carss Park during here residency researching, planning and drafting a psychological crime novel.

Planning for the Georges River Art Prize 2025 began in December 2024 with the development of a project plan, graphic design, media promotional materials, and shortlisting of the judging panel.

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Georges River Council Half Yearly Progress Report 2024/25

Action Action Code Name 1.1.2Aii

Deliver a range of public art and cultural programs.

Status

13

Comments



From 9 November 2024, Hurstville Museum & Gallery opened the Makers & Manufacturers the industrial history of St George exhibition (on display until 11 May 2025). The exhibition highlights the untold stories of the industrial history of the St George region, incorporating historical material from Hurstville Museum & Gallery's collection along with loan items from public and private collections. The exhibition has included a range of associated public programs and a children's detective trail. In October 2024, the Local Emerging Artist Call Out was advertised (closing 16 February 2025) to create a talent pool of emerging artists living in the area to be mentored or participate in Georges River public art projects. During December 2024, the public art in the new Carss Bush Park Playground was completed featuring aboriginal design motifs in sandstone.

1.1.3: Develop, support and promote programs, services and activities that foster social support, participation and wellbeing for our diverse community regardless of age, gender, physical or mental ability, sexual orientation or cultural or religious background.

1.1.3A: Develop and Implement social justice strategies to build the social strengths of the Georges River community.

Action Code

Action Name

Status

1.1.3Ai

Implement the Social Justice Charter Plan for Georges River Council



Council worked alongside Cred Consulting to deliver the Accessible, Inclusive, and Liveable Communities Audit. The resulting recommendation report will be used to improve service delivery, facility design, & capital works to ensure community facilities are safe and accessible to vulnerable and marginalised communities.

Council's mental health month program included outreach session with key community partners, Council officers amplified water safety resources in community languages as part of City Life's Get Summer Ready campaign.

Council officers commenced development of a targeted capacity-building program to promote Venue Hire Grants to culturally and linguistically diverse communities and improve the utilisation of Council venues. The program aims to increase awareness and understanding of community venue hire, grant processes, access to subsidised properties, and the range of available resources and venue options.

1.1.3Aiii

Develop and implement the Aboriginal and Torres Strait Islander Strategy.



Councillors were briefed on Council's Draft Aboriginal and Torres Strait Islander Strategy.

The Draft Strategy was considered at the Community and Culture Committee meeting on 11 November, with no amendments recommended.

At the Council meeting on 25 November, Councillors approved the Draft Strategy for public exhibition over at least 56 days.

Following incorporation of feedback received over the public exhibition period, the Strategy will go before Council at their meeting on 24 February 2025 for adoption. If adopted, implementation of the Strategy will then begin.

1.1.3Aiv

Implement the Aboriginal and Torres Strait



Councillors were briefed on Council's Draft Aboriginal and Torres Strait Islander Strategy which includes an Action Plan.

At the Council meeting on 25 November, Councillors approved the Draft

Completed

Comments

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Georges River Council Half Yearly Progress Report 2024/25

Action Code

Action Name

Status

14

Comments

Islander Strategy Action Plan.

Strategy and Action plan for public exhibition over at least 56 days.

Following incorporation of feedback received over the public exhibition period, the Strategy and Action Plan will go before Council at their meeting on 24 February for adoption. If adopted, implementation of the Strategy Action Plan will then begin.

1.1.3B: Develop and implement the Georges River Council Disability and Inclusion Action Plan 2022-2026.

Action Action Code Name 1.1.3Bi

Implement the Georges River Council Disability and Inclusion Action Plan 2022-2026.

Status

Comments



Council has continued to co-facilitate the Bayside, St George and Sutherland Shire Disability Interagency and its associated Employment Working Party and continued to lead the Access and Inclusion Advisory Committee.

People and Culture continued development of the internal Georges River Inclusion Strategy continued in this time in consultation with key staff and community stakeholders.

Council worked alongside Cred Consulting to deliver the Accessible, Inclusive and Liveable Communities Audit. The resulting recommendation report will be used to inform improvements to service delivery and facility design, as well as capital works, to ensure 14 of Council's key community facilities are safe, welcoming, and accessible to vulnerable and marginalised communities.

Council submitted annual reporting of Disability and Inclusion Action Plan achievements and challenges for the 2023/2024 financial year to the Department of Communities and Justice.

1.1.4: Provide high quality, affordable education, care and protection for children across Council’s Early Learning Centres.

1.1.4A: Implement the 2021-2031 Early Learning Services Strategy to meet the educational and care needs of children and their families.

Action Code

Action Name

1.1.4Ai

Implement Child and Staff Wellbeing Action Plan

Status

Comments



The Health and Wellbeing Group celebrated Mental Health Month by promoting mental health awareness across Early Childhood Services. This included sharing information through centre newsletters and Educational Leader reports. The group also discussed ideas for creating an annual action plan to incorporate Mental Health Month into the centres' yearly calendar.

A Be You consultant provided valuable resources to support the development of plans that address both nutrition and mental health wellbeing. Additionally, resources on trauma-informed practices for early childhood organisations were shared with the group.

1.1.4Aii

Implement Council's Child Protection Action Plan.



Completed

Completed work with the Communications and Engagement team to implement innovative strategies for internal communications and awareness.

Completed a review and update of child safe collateral to ensure it is

On Track

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Georges River Council Half Yearly Progress Report 2024/25

Action Code

Action Name

Status

15

Comments displayed in all Council facilities.

Completed a review of child protection agenda item practices organisationally to ensure use and effectiveness.

Completed a review Council's child safe commitment statement.

1.1.4Aiii

Implement the Early Learning Services Strategy



Embedded a consistent, high-quality induction and orientation program across all Council early learning centres by reviewing the administrative forms and processes around enrolment and create/distribute enrolment and orientation feedback survey to new families.

A streamlined process was developed and implemented to manage casual staff across all centres. This included the rollout of Deputy, a new rostering system that notifies casual staff of available shifts and allows them to view and select shifts directly through the Deputy app.

1.1.4Aiv

Review demand for an additional needs early learning centre. This action completed 23/24



Action completed in 2023/24.

1.2: Diverse, vibrant community hubs and facilities are connected, well maintained and have equitable access.

1.2.1: Develop our library services to provide for inclusive hubs, spaces and services, collections, programs and facilities.

1.2.1A: Implement the 2030 Library Strategy to improve service delivery, technology, collections, information services, community engagement and programs.

Action Code

Action Name

1.2.1Ai

Investigate innovative ways to provide library services to the western half of the Georges River Local Government Area.



A community survey was developed to understand preferences and priorities of library users and non-users. The survey will be available over the Christmas and New Year period through to the end of February 2025.

1.2.1Aii

Activate the reading and sensory garden at Hurstville Library through programs and other community engagement.



Project placed on hold due to building constraints.

Completed

Status

Comments

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Code

Action Name

Status

16

Comments

Placed on hold due to building constraints.

1.2.1Aiii

Deliver library services that reflect the diverse community of Georges River to facilitate crosscultural communication, collaboration, mutual understanding and inclusion.



Mental Health Month featured a display of information resources as well as collaborative interactive public art projects including a mandala to colour in, kindness wall and creative community mural. In the HSC Rescue program, 340 students learned about mindfulness.

Day of People with Disability saw the launch of the Hurstville Library sensory map, social stories and in-house headphone loans with social stories translated into community languages.

During October school holidays, 66 parents and children from Chinese, Vietnamese, Indonesian and Indian backgrounds attended recycled craft workshops and learned about sustainability.

The Christmas Concert featured performances from a Chinese Opera singer, South Hurstville Kindergarten and the NSW Railway Band.

Aged Care information sessions were provided in Chinese language.

Key library signs were translated in Arabic, Chinese, Greek, and Nepalese

1.2.1Aiv

Develop partnerships with the community specialists and other organisations to support the delivery of programs and collections.



St George and Sutherland Mental Health Services, Headspace, 3Bridges and 2connect delivered HSC Rescue program.

Specialists delivered digital media, STEM, and music programs, partnered with Tinkery, Children's Discovery, Mark and Movement.

Arts organisation Shopfront delivered Creative Digital Media drop-ins for young people.

The NSW Makerspace Working Group meeting was hosted in the Hurstville Media Lab. Kogarah Community Services had a library pop up to connect community with local services including aged care and children's services.

Services Australia provided information sessions on Aged Care, Age Pension in English and Chinese.

Local speech pathologists provided information about language and literacy development.

StoryShare and Good Games Publishing taught tabletop game design as part of the Play Con Australia (Australian Tabletop Gaming Convention).

The library shared information about membership and services at St George Migrant Info Day at Rockdale Town Hall

1.2.1Av

Continue to implement and review the Georges River Library Debt Recovery and

Completed



Unpaid debt from lost or damaged library collection items continued to be monitored this quarter. Of all items loaned, less than one percent (just 0.4%) resulted in unpaid debt due to loss or damage.

On Track

Off Track

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Georges River Council Half Yearly Progress Report 2024/25

Action Code

Action Name

Status

17

Comments

Management Plan.

1.2.2: Provide a range of affordable and accessible facilities and community hubs for community-based activities.

1.2.2A: Provide a range of affordable and accessible facilities for community-based Action Code

Action Name

1.2.2Ai

Maintain and provide for hire community properties across the Georges River Local Government Area.

Status

activities.

Comments



Council manages 12 hireable venues throughout the Georges River area.

Maintenance of these facilities are conducted through annual maintenance schedules and addressing any reactive maintenance required.

Council's Community Property Portfolio consists of 65 community properties under a community lease or license. Depending on land classification, vacancies within the portfolio are provided to the community as per requirements of the Georges River Council Lease and License Policy.

Maintenance of the portfolio is undertaken as specified within the Lease or License Agreement of each property.

This quarter, refurbishment commenced for a vacant community property located at 1a Allen Street, South Hurstville. Following its scheduled completion of March 2025, Council will then seek a suitable not-for-profit organisation to enter into a Lease agreement for the property, to provide an affordable and accessible facility for community-based activities.

1.2.2Aiii



Deliver actions identified in the Georges River Community Infrastructure Needs Assessment and Acquisition Area Strategy (CINAAAS)

Council made progress on two key actions this quarter. Regarding Action G4 (design flexible spaces) on 25 November 2024, Council approved Modstruct Group's tender (CCL093-24) for the Peakhurst Park Community Centre's design, planning permission, and construction at 7a Hedley Street, Riverwood. An inception meeting on planning application requirements, design and submission will occur early January 2025.

For Action G6: (Centralised facility access) the Bookable system now includes libraries and premium sports facilities, enabling online booking and payment.

Keyless access was installed at seven venues, the Carss Park Arts Residence, and the Beverly Hills Creative Studio, with implementation via Bookable access codes.

1.2.2B: Create community spaces to deliver enhanced programs and experiences for community members.

Action Action Name Code 1.2.2Bi

Status

Create a multifunctional, accessible and flexible

Completed

Comments



The Beverly Hills Creative Studio was formally named by Council and the facility was made available for hire on Council's self-service web platform Bookable.

To understand the ongoing community needs and priorities regarding programming spaces, the Library 2030 Check-In Survey was launched in

On Track

Off Track

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Georges River Council Half Yearly Progress Report 2024/25

Action Action Name Code

Status

Comments

programming space.

1.2.2Bii

Provide opportunities for the community to engage with the Library and Hurstville Museum & Gallery outside Council buildings through outreach, online and delivery services.

18

December 2024 via YourSay. The survey is scheduled to close on 28 February 2025 and will contribute towards a presentation of the common findings alongside the Community Infrastructure Needs Assessment and Acquisition Area Strategy (CINAAAS), Georges River Library Strategy, NSW Public Library Guidelines and Standards, and the Accessible, Inclusive and Liveable Communities Audit, to be presented to Council, this financial year.



Offsite Artist in Residence program with Maureen Flynn - book launch and writing talk at Carss Park Life Saving Hall, titled 'Building YOUR writing community/Book Launch of young adult fantasy book, Island of Spirits', on 24 November 2024.

GRC Migrant Information Day at Rockdale Town Hall, providing library information and resources to our local migrant communities (2 October 2024).

Children and Youth Services team outreach to Young Academics Mortdale preschool.

St George Chinese Services Network - to discuss and share services and events information for Chinese community in St George areas (9 November 2024).

Photo Bingo Photography Competition - outreach across YourSay alongside two Photo Walks occurred in Hurstville and Oatley. 300 people views on the page, 196 downloaded resources and 11 people entered the competition. (1 October - 1 December 2024).

Home Library Service and Library Go delivered 2952 loans over the quarter.

1.2.3: Encourage and promote the arts and creativity through Council’s cultural facilities including Hurstville Museum & Gallery, Hurstville Entertainment Centre and Carss Park Artists Cottage.

1.2.3A: Implement the Create Georges River Cultural Strategy to support our community’s cultural activities and initiatives.

Action Code

Action Name

1.2.3Ai

Implement the Create Georges River Cultural Strategy to support and strengthen our community's cultural activities and initiatives.



Increase the profile of Hurstville Museum & Gallery through



1.2.3Aii

Completed

Status

Comments In October 2024, the Local Emerging Artist Call Out was advertised (closing 16 February 2025) to create a talent pool of emerging artists living in the area to be mentored or participate in Georges River public art projects.

Council continued to maintain the Arts, Heritage and Culture Directory which provides a platform for individuals, groups and organisations to showcase their work and services to the community.

Exhibitions in the Dragon's Lair Gallery community art space during Q2 included the 'Living Abodes' by Margaret Lyons and 'Yellow' by Art Wonderland Studio.

The '1 x 4' travelling exhibition from Newcastle Museum concluded.

From 9 November 2024, Hurstville Museum & Gallery opened the 'Makers & Manufacturers the industrial history of St George' exhibition (on display until 11 May 2025). The exhibition highlights the untold stories of the industrial history of the St George region, incorporating

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Code

Action Name

Status

Comments

the implementation of a comprehensive and diverse program of exhibitions and events.

1.2.3Aiii

19

historical material from Hurstville Museum & Gallery's collection along with loan items from public and private collections. The exhibition has been accompanied by programs in November and December including collage workshops, Leather activity (Drop-in, all ages), Glass workshop (after-hours for adults), and a Baby Explorers program.



Establish and increase the profile of the creative studio in Merv Lynch Reserve.

The Beverly Hills Creative Studio was integrated into the new Bookable system for venue hire. In November 2024, Council resolved to officially rename the facility the 'Beverly Hills Creative Studio,' located in Merv Lynch Reserve, Beverly Hills.

1.3: The community is safe and healthy.

1.3.1: Implement actions to maintain and promote the community safety of our area.

1.3.1A: Increase community and road safety in Georges River Local Government Area.

Action Action Name Code

Status

Comments

1.3.1Ai

Deliver the 2024/25 Traffic and Transport Program and Scope 2025/26 Program.



Key projects from the 2024/25 are being managed through the City Technical Services Team. Scoping for 2025/26 has commenced, Key projects have been identified for 2025/26 and will be outlined as part of the Capital Budget process, these projects continue to be scoped to ensure feasible outcomes.

1.3.1Aii

Review the pilot of the Community Safety Program.



The Community Safety Education Program has been evaluated, and the feedback gathered has been incorporated into the ET-endorsed Community Impact Series.. A Community Safety Officer will be recruited in the coming months and will further evaluate the existing relationship with the St George PAC and other community groups to support community safety.

1.3.1B: Investigate systems to improve public safety and accessibility.

Action Action Name Code 1.3.1Bi

Status

Implement annual program of funded initiatives to upgrade council's security and CCTV systems to provide public safety

Completed

Comments



IMT Team have completed the upgrade of the CCTV recording solution to enhance capability and allow greater flexibility to access to review footage by authorised personnel. Critical infrastructure replacements occurred to enhance the reliability of the Hurstville CBD cameras as well as the implementation of a formal contract for maintenance and servicing of the CCTV Camera fleet. The team are currently with Community and Culture teams to add CCTV to new sites such as the new skate park, pending grant funding approval.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Action Name Code

Status

20

Comments

and accessibility.

1.3.2: Conduct regulatory functions in accordance with legislative requirements.

1.3.2A: Adopt and implement a Fire Safety Program that maintains buildings with essential fire services to safeguard the community.

Action Action Name Code 1.3.2Ai

Status

Comments



Implement actions to ensure compliance with the directions set by the NSW State Government relating to external combustible cladding and Council's Fire Safety Audit.

Ongoing operational matter - Council is continuing to work with Project Remediate and property owners to pursue the removal of combustible cladding from premises.

1.3.2B: Liaise with the NSW Government and relevant stakeholders to keep up-to-date with legislative changes around regulatory functions.

Action Action Name Code 1.3.2Bi

Implement the 2024/25 regulatory programs to ensure compliance with the relevant legislation and to address community safety concerns.

Status

Comments



Completed

The Parking and Rangers Unit investigated 2,406 service requests. 1,217 Parking; 435 vehicles obstructing path/strip or driveways, 187 relating to trucks, 38 relating to school zones and the remainder for other parking matters, 372 warning notices issued for minor offences. The Rangers team investigated 1189 service requests; 299 animal matters (73 cat, 175 dog, 12 roosters, 39 other animals), 785 unattended items (544 abandoned vehicles, 241 other items), 61 illegal dumping and 44 regarding abandoned trolleys.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

21

1.3.2C: Implement programs relating to food premises, skin penetration premises and regulated systems Action Action Name Code 1.3.2Ci

Status

Comments



Establish an ongoing Public Health program, including skin penetration, regulated system and public swimming program to promote community's health and safety.

This project was completed in June 2024. No further action required.

1.4: Georges River area heritage and history is protected.

1.4.1: Encourage and promote heritage and history through collections, programs, heritage trails and protection policies.

1.4.1A: Promote the retention and conservation of heritage items within the Georges River Local Government Area.

Action Action Name Code 1.4.1Aii

Status

Review heritage controls in the Georges River Development Control Plan 2021. Conduct a heritage information session for owners of heritage listed properties.

Completed

Comments



Council engaged Edwards Heritage Consultants to undertake a review of heritage controls in the Georges River Development Control Plan 2021.

Research and fieldwork have been undertaken. The consultant is currently preparing the draft report. A Heritage Information Session was held on 29 October 2024 at the Hurstville Civic Theatre. There were approximately 85 attendees.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

22

Pillar 2: Our green environment A protected environment and green open spaces

Achievements • Council’s Celebratory and Commemorative Tree Giveaway program was launched.

• New waste collection vehicles launched during December after the commencement of the new waste collection contract.

• Secured a grant of $100,000 from the NSW Environment Protection Authority (EPA) Local Government Waste Solutions Fund to develop a Sustainable and Circular Economy Design Guide.

• Launched the Hook and Line Bin trial at two popular fishing spots at Tom Uglys Bridge and Sans Souci Park Fishing Pier, Sans Souci.

• Additional justification was submitted to the DPHI to clarify and strengthen the need to introduce biodiversity and local character provisions via the Biodiversity and Character Planning Proposal.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

23

2: OUR GREEN ENVIRONMENT PERFORMANCE INDICATORS Description

Annual Results Target To Date

Status

YTD Comments

Number of hectares of active bush regeneration activities.

≥ 20

20

On Track

Further updates to reporting are under development to ensure the inclusion of bushcare volunteer work within this measure.

Number of native plants including trees, shrubs and ground covers planted to improve habitat, biodiversity and bushland structure (or other community tree planting) activities.

≥ 2,000

6215

On Track

Council continues to propagate and purchase native plants to improve biodiversity and canopy within bushland areas.

Number of street trees planted each year

≥ 160

129

Off Track

129 street trees have been planted YTD. Planting was particularly reduced due to unfavourable planting conditions and budgetary constraints.

Number of volunteer hours associated with Bushcare activities

≥ 3,000

On Track

Bushcare volunteers undertook 651.5 hours of bush regeneration activities. Bushcare volunteering hours were reduced due to weather conditions, staff leave and increase in WHS reporting.

Percentage of environmental pollution complaints responded to within two business days.

> 75%

97%

On Track

220 of 227 requests actioned within two business days.

Percentage of food premises inspected annually.

= 100%

41%

Off Track

Of the 382 medium and high-risk food premises requiring inspection 315 were inspected.

Percentage of waste customer requests responded to within 48 hours.

> 98%

Completed

On Track

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

24

2.1: Our environmentally sustainable practices inspire us all to protect and nurture the natural environment.

2.1.1: Prepare the Georges River area to be resilient in addressing climate change and reducing energy and water usage.

2.1.1A: Implement the Resilience Action Plan 2022- 2040 for Council services.

Action Action Name Code 2.1.1Ai

Status

Comments



Report on the implementation progress of the Environmental Resilience Action Plan 2022 - 2040. * The implementation of the plan is subject to a budget bid for FY24/25.

Progress towards the actions of the Environmental Resilience Action Plan is positive, with the majority of actions have commenced, or been completed. This action will remain ongoing in the FY 2024/25. The progress against this action will be ongoing until 2040, and completion is subject to funding.

2.1.1B: Undertake programs and activities to educate the community on reducing energy consumption, protecting waterways, reducing waste and taking other action to improve the environment, with a focus on climate change projects Action Action Name Code 2.1.1Bi

Status

Comments



Implement activities to educate the community on reducing energy consumption and protecting the environment.

Council, in leading by example and ensuring its operations are as sustainable as possible, with reduced emissions, will continue to focus on community education campaigns and services to work towards Council's 2050 community emissions target at the achievement of Council's net zero carbon emissions target for the year 2025. Emissions monitoring continued to occur during the reporting period, ahead of the 2024/25 annual energy update report, due to be presented to Council by the end of the 2025 calendar year.

2.1.2: Ensure waste is managed as a resource with minimal impacts from its disposal.

2.1.2A: Implement the Waste Strategy 2021-2040.

Action Action Name Code 2.1.2Ai

Status

Report on the implementation progress of the Waste Strategy 2021-2040. *The implementation of the strategy is subject to a budget bid for FY24/25

Completed

Comments



The implementation of the Waste Strategy 2021-2040 will remain ongoing until 2040.

Council continues to resume functions for the management of illegally dumped waste with regards to investigations and enforcement with the employment of the Ranger Waste with investigations during the reporting period. Activities are however on hold due to the vacancy of the position.

Delivery of community recycling events continues with the expanded ewaste recycling drop off events held during the reporting period.

Planning for and implementation of the new waste collection contract remains a priority during the period, and into the next reporting period,

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Action Name Code

Status

25

Comments as evidence of joint procurement with Bayside Council in accordance with the Waste Strategy.

2.1.2B: Deliver community education initiatives to support environmentally sustainable waste disposal and recycling practices.

Action Action Code Name 2.1.2Bi

Status

Implement the annual Waste Education Program.

Comments



Council continues to deliver a comprehensive waste education program each year. The delivery of the Household Chemical Cleanout events has continued during the reporting period, along with the expansion of the e-waste recycling drop off events to include a range of additional items for recycling funded due to a successful grant application. The waste education program remains focused on preparations in community education for the implementation of the new waste collection contract in FY 2024/25, with LGA-wide communications to be delivered during January and February, for bin collection day changes.

2.1.3: Prepare for natural disasters such as bushfires and extreme weather events.

2.1.3A: Maintain and implement the Georges River Local Emergency Management Plan in collaboration with the Local Emergency Management Committee (LEMC).

Action Action Name Code

Status

Comments

2.1.3Ai

Continue to drive increased greening and creation/improvement of open spaces in our town centres.



The addition of any new open space or increased greening will require additional resources and budget. Council officers continue to look for opportunities to meet this goal. Council resolved NM 106-24 to undertake a tree planting program to support Georges River Council in reaching 40% tree canopy by 2036.

2.1.3Aii

Commence design of active transport and micro mobility routes within the Local Government Area.



The E-scooter trial continued in the Kogarah CBD concluded on the 10 January 2025 and is currently being review by Council staff and stakeholders.

Designs are commencing for active transport linkages as a result of the recreational network strategy.

The Oatley to Como Shared pathway design continues to be developed.

2.2: Our waterways are healthy and accessible.

2.2.1: Protect the Georges River and waterways to be clean and naturalised.

2.2.1A: Represent Council's ambitions for the Georges River through the GRCCC. Action Action Code Name

Status

Comments

2.2.1Ai



Council continued to offer financial support the GRCCC (Georges Riverkeeper) for the development of the Catchment Management Plan (CMP) alongside all member councils. The development of the CMP

Support the GRCCC on an ongoing basis

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Action Code Name

Status

to progress joint programs for the benefit of the Georges River. * The support for GRCCC is subject to a budget bid for FY24/25

26

Comments remained on-going during the reporting period.

A total of $40,000 has now been provided in the 2023/24 and 2024/25 operational budget and covered all of Council's financial contribution to the CMP development. Delivery of the CMP is dependent on all member Council's providing their financial contribution to the Riverkeeper by the end of the 2024/25 financial year.

2.2.2: Maintain and implement strategies to provide access to our waterways 2.2.2A: Implement the recommendations of the Foreshore Scenic Character Review into the Georges River Local Environmental Plan.

Action Action Name Code 2.2.2Ai

Prepare a Planning Proposal to amend the Georges River LEP to introduce biodiversity and character provisions.

Status



Comments Council resolved to forward the Biodiversity, Character and Foreshore Scenic Protection Area (FSPA) Planning Proposal to the Department of Planning, Housing and Infrastructure (DPHI) for a Gateway Determination on 22 July 2024. The Planning Proposal was forwarded for a Gateway Determination on 23 July 2024. DPHI requested additional information including the submission of new mapping in relation to the proposed Biodiversity, FSPA and Unique Character Areas (UCAs). Responses to these requests were sent to DPHI. This Planning Proposal has now been closed, and incorporated into the Integrated Biodiversity, Character, FSPA and Additional and Diverse Housing Planning Proposal. The Integrated Planning Proposal was submitted to DPHI on 11 November 2024 seeking Gateway Determination. This action is now complete as the Planning Proposal has been prepared and forwarded to DPHI.

2.2.2B: Maintain Council's marine and foreshore assets to be functional and safe.

Action Action Name Code 2.2.2Bi

Prioritise and scope for open space and recreation asset renewals, rationalisation and upgrades based on the findings of Council's strategies.

Completed

Status



On Track

Comments Preventative maintenance routines are on track with capital and operational budget bids being submitted for larger value maintenance items that arise. San Souci fishing ponton permanent repairs are out for quotation and are expected to be completed in Q3.

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

27

2.3: Greening, canopy cover and bushland and biodiversity preservation are maximised.

2.3.1: Increase and promote our tree canopy, shrubs and bushland coverage.

2.3.1A: Provide appropriate and responsive management of current and future tree assets within the Georges River Local Government Area.

Action Code

Action Name

Status

Comments

2.3.1Ai

Implement Council's Tree Management Policy.



All tree management decisions, both public and private, are determined in accordance with the guidelines set out in Council's Tree Management Policy 2024. Recent Council nominations may require subsequent reviews of the Tree Management Policy to facilitate concerns raised by community groups and members.

2.3.1Aii

Continue expanding urban tree canopy to work towards Council's target of 40% urban canopy by 2039 with a focus on areas of high urban heat.



Works are ongoing to promote residential plantings and tree retention where practical through educational and promotional materials. Council has reestablished its Tree Planting Working Group to strategise options and methods to increase urban canopy throughout the local government area.

2.3.1Aiii

Maintain the Significant Tree Register for the Local Government Area.



Council at its meeting held on Monday 18 December 2023 adopted 257 trees at 16 sites to be included on the Significant Tree Register. The Register is published on Council's website and will be managed in accordance with the Tree Management Policy. The Significant Tree Register will be reviewed every 5 years and further nominations for inclusion of trees into the Significant Tree Register will occur when a significant number of nominations are submitted (10+) or at the five-year review (subject to available funding).

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

28

2.3.2: Protect and reinstate our biodiversity, including endemic flora and fauna 2.3.2A: Implement Council's Bush Regeneration Program to protect, conserve and enhance the natural environment.

Action Action Name Code

Status

Comments

2.3.2Ai

Implement the 2024/25 Bush Regeneration Program.



City Technical Services is committed to the preservation, restoration, and sustainable management of Council bushland, demonstrated by the Bushcare Team who collaboratively manage contractors, volunteers and undertake direct bush regeneration actions to implement the 2024/25 Bush Regeneration Program.

2.3.2Aii

Implement the high priority recommendations of the Biodiversity Study 2021 including preparing a Biodiversity Strategy. * The implementation of the study is subject to the provision of funding.



The recommendations outlined in the Biodiversity Study 2021 are progressively being implemented - notably, the declaration of 19 parks and reserves throughout the LGA as category 2 Wildlife Protection Areas through the Wildlife Protection Area Policy, endorsed by Council in August 2022.

In November 2023 Council considered a report outlining the costs to Council to implement the Wildlife Protection Area (WPA) Policy, while considering progress made to date in implementing the Policy in protecting native fauna. A budget bid was submitted seeking funds to enable implementation of the WPA's for the protection of native fauna and the installation of WPA signage was completed.

The implementation of the recommendations is subject to future available funding. The delivery of a Biodiversity Strategy was not funded for delivery within the 2023/24 financial year, nor for the 2024/25 financial year.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

29

Pillar 3: Our economy A diverse and productive economy

Achievements • In partnership with Business Chamber South and Spark Festival delivered a series of business support programs including networking events and skills development workshops.

• Council was successful in obtaining the Open Streets and Plug, Play Permit program for Transport for NSW to support the streamlining of events in public spaces including Hurstville and Kogarah.

• Members of the Economic Leadership Group met with the Director of Investment NSW to discuss state priorities and alignments in the region.

• Delivered two Olympic themed events, Skate, Break and Build, as part of the Places to Love project funded by Transport for NSW which highlighted newly renovated facilities of Olds Park to a national audience.

• Preparation of Part 2 of the Commercial Centres Strategy is underway.

• Website is now actively promoted via the Discover Georges River marketing strategy.

• Marketing campaign in operation spanning television, online and offline content.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

30

3: OUR ECONOMY PERFORMANCE INDICATORS Description

Annual Results Status Target To Date

YTD Comments

All 24 commercial centres cleaned daily.

= 100%

100%

On Track

Hurstville and Kogarah CBD's, town centres and public amenities continue to be cleansed and sanitised via high pressure hosing of footpaths/pavement areas, street furniture and other hard-surfaced public assets as part of the rolling Deep Cleansing Program which ensures an ongoing focus on improved service standards in these high traffic areas.

A deep cleanse of Hurstville and Kogarah CBD's was also conducted by an external contractor in quarter 2.

Kilometres of roads swept

> 30,000

10487

Off Track

10,487 kilometres of road have been swept YTD. Results are off track due to ongoing tracking software issues and waste being emptied at Rockdale, affecting available sweeper operational times.

Percentage of engineering operations service requests actioned against works scheduled.

≥ 80%

100%

On Track

The use of CiAnywhere and ongoing development of new job categories continues to enable effective scheduling and job completion.

The percentage of reported graffiti removed within 5 days

> 80%

97%

On Track

A total of 469 CRMs have been received YTD.

3.1: Local jobs and local businesses are supported to grow.

3.1.1: Support local businesses to help protect jobs and create employment opportunities 3.1.1A: Implement initiatives in key economic sectors in response to the Economic Development Strategy.

Action Action Name Code 3.1.1Ai

Status

To implement the Advocacy Impact Plan through targeted and strategic advocacy initiatives, including the Maintenance of the Advocacy

Completed

Comments



The themes of the advocacy impact plan will be captured and consolidated in the upcoming Economic Development Strategy and corresponding action plans.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Action Name Code

Status

31

Comments

Register for the organisation.

3.1.2: Encourage the Night Time Economy, particularly in Hurstville, Beverly Hills and Kogarah, to grow.

3.1.2A: Deliver programs to activate and increase the night time economy in town centres Action Action Name Code 3.1.2Ai

Status

Placemaking/street activation. To implement the Places We Love and Open Street NSW Government Grants to increase street activation and drive new night time economy opportunities in the Georges River Local Government Area.

Completed

Comments



As part of the Places to Love Program a return brief from the consultant about the Artwork concept for the final intervention was delivered. A YourSay survey was published to seek further feedback and directed engagement with the Early Learning Services. The results were obtained and will be applied to an EOI for artist engagement supported by the Public Art team from the Cultural Services.

The EOI was closed, and submissions will be included as part of the Lucky Voucher Booklet. Feedback from one of the Economic Leadership Group members were received to improve future engagements with local businesses.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

32

3.1.3: Target economic development in key locations and sectors within the local government area 3.1.3A: Actively participate with State agencies and Bayside Council to achieve the ambitions for the Kogarah Health and Research Hub Collaboration Area.

Action Action Name Code 3.1.3Ai

Status

Comments



To facilitate three meetings of the Georges River Economic Leadership Group that enables genuine and authentic engagement for the preparation of the next Georges River Economic Development Strategy.

The EOI for the Economic Leadership Group (ELG) was published and is being promoted through networks. Current ELG members are being assessed according to the TOR if they are eligible and interested to continue for 2025.

3.1.3B: Prepare and implement an action plan to market the Georges River Local Government Area’s investment opportunities.

Action Action Name Code 3.1.3Bi

Status

To deliver a comprehensive and integrated campaign, "Sydney's Connected Community" to an audience across the Sydney Metropolitan Region.

Completed

Comments



The marketing plan continued with Google Advertising deployed into the market. Development work on the Discover Georges River website is being quoted to build a more robust ability to showcase Council's venues for hire and expand the ability to showcase more of what the Georges River has to offer visitors. Paid social media marketing in support of Discover Georges River has also commenced leveraging Sydney Weekender TV coverage.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

33

3.1.3C: Maximise the Potential of the Kogarah Health and Research Hub. *This is now incorporated in 3.1.1Ai 3.1.3D: Build the cultural identity of Hurstville CBD as the Heart of the City. *This is now incorporated in 3.1.2Ai

3.2: Our town centres are green, clean, vibrant, and activated and have good amenities.

3.2.1: Provide regular maintenance and cleansing of town centres and public toilets.

3.2.1A: Maintain Council's green open space and town centres to be functional and safe.

Action Action Name Code 3.2.1Ai

Status

Comments



Undertake programmed and reactive cleansing, sportsfield and park maintenance works of Council's green open spaces and town centres.

Programmed and reactive cleansing schedules, including amenities cleaning, town centre cleansing/sweeping and deep cleansing activities, were all undertaken on regular schedules within agreed service timeframes. Park mowing was undertaken on a 3-weekly basis and tractor mowing of sportsfields was performed weekly. The audit results of the amenity blocks have been consistently above 90%.

3.2.2: Encourage and support targeted, place-based events and activities to activate town centres.

3.2.2A: Work with other directorates and teams to implement, promote and market long term placebased initiatives. *This is now incorporated in 3.1.2Ai 3.2.3: Implement greening and planting strategies in town centres 3.2.3A: Assist and promote the greening and creation of open space in our town centres.

Action Action Name Code 3.2.3Ai

Status

Continue to drive increased greening and creation/ improvement of open space in our town centres.

Completed

Comments



The addition of any new open space or increased greening will require additional resources and budget. Council officers continue to look for opportunities to meet this goal. Council resolved NM 106-24 to undertake a tree planting program.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

34

3.2.4: Protect employment growth and services during land rezoning processes.

3.2.4A: Implement the recommendations of the Commercial Centres Strategy.

Action Action Name Code 3.2.4Ai

Status

Continue the work of the Commercial Centres Strategy for all centres within the Georges River Local Government Area. (Part 2)

Comments



An assessment proforma is under preparation to enable prioritisation of centres that require review. Project funding will be used to prepare structure plans for focus centres.

3.3: Georges River is a 30 minute city.

3.3.1: Advocate to the NSW Government to support Georges River as a 30 minute city.

3.3.1A: Advancement of the ‘River Rail’ through the identification of and protection of infrastructure corridors with Transport for NSW. *This is now incorporated in 3.1.1Ai 3.3.1B: Influence the next iteration of district and metropolitan planning, with recognition of the untapped potential of the Southern Aerotropolis. *This is now incorporated in 3.1.1Ai and 3.1.2Ai

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

35

Pillar 4: Our built environment Quality, well planned development

Achievements • A Draft Plan of Management and Master Plan for the Jubilee Stadium Precinct was prepared following extensive community input in mid-2024.

• Council was successful in obtaining grant funding from the Federal Housing Support Program to commence the preparation of master plans for Riverwood Local Centre and Kogarah Strategic Centre.

• Council received funding from Department of Climate Change, Energy, the Environment and Water to complete a feasibility study of Gloucester Road, Stoney Creek Road and Morgan Street for the NSW Flood Recovery and Resilience Grant Program.

• Council received funding from Department of Climate Change, Energy, the Environment and Water to review the Floodplain Management Program for Hurstville, Mortdale and Peakhurst wards, • Council received funding from the NSW Department of Planning, Industry and Environment for the Metropolitan Greenspaces Program (MGP) to design the Peakhurst Park Adventure Play Space.

• Council received funding from Transport for NSW (TfNSW) as part of the TfNSW Safety Program 2023-2026 to upgrade existing crossings for Palmerston and Victor Streets Kogarah.

• Georges River Council was the first Sydney Metro Council to run an E-scooter trial.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

36

4: OUR BUILT ENVIRONMENT PERFORMANCE INDICATORS Description

Annual Results Status Target To Date

Civil design for private works completed within timeframe

> 90%

94%

YTD Comments

Off Track

59 driveway applications received.

5 Section 68. stormwater applications received.

Mean gross assessment times (in days) on DAs, modifications, DA reviews.

< 90

189

Off Track

Development and Building continue to implement best practice processes and actions that assist in improving application processing times and customer service, and operationally continues to reduce outstanding applications on hand despite labour sourcing issues and other challenges.

Number of DAs determined.

> 800

226

Off Track

Although it appears that council is off track in achieving the target of the determination of more than 800 applications over the financial year, the metric is directly associated with the number of applications received so it is difficult to predict due to external driving factors which impact the lodgement of applications. Lodgement is directly associated with a number of variables such as: •Broader economic conditions for the community or developers to submit applications; •The cost of land, materials, and availability of suitably priced skilled construction labour; •The precise formulation of the policy and whether the policy responds to an existing market demand.

Percentage of Construction Certificates determined

> 90%

55%

Off Track

2 Construction Certificates were lodged during Q2, of these 1 was determined. A request for additional information for the outstanding construction certificate application was sent to the applicant prior to approval. The CC is likely to be issued this quarter.

Percentage of occupancy across Council-owned commercial properties.

> 90%

94%

On Track

Includes only properties that are available for lease.

Percentage of planning proposals meeting Gateway determination timeframes.

> 85%

100%

On Track

A Gateway Determination for 84D Roberts Avenue Mortdale Planning Proposal was received on 30 September 2024. The Planning Proposal was on public exhibition from 6 November to 6 December 2024 and the outcomes will be reported to the Environment and Planning Committee on 10 February 2025. The Housekeeping Amendment Planning Proposal was gazetted on 8 November 2024. The Integrated Planning Proposal for Biodiversity, Character and FSPA and

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Description

Annual Results Status Target To Date

37

YTD Comments

Additional and Diverse Housing was submitted to DPHI seeking Gateway Determination on 11 November 2024. All Planning Proposals are currently on track.

Percentage of pothole requests made safe and scheduled for repair within 48 hours.

= 100%

85%

Off Track

There has been a reduction in pothole requests to date over the last two reporting periods.

Percentage of utility restorations completed within timeframe advised.

≥ 80%

91%

On Track

341 Utility Restorations have been received this period with 325 being completed/issued or ready to issue.

4.1: New development should make Georges River more liveable, vibrant and sustainable 4.1.1: Prepare Development Control Plans and Master Plans to guide liveable development and amenity.

4.1.1A: Complete a Master Plan for Beverly Hills and Mortdale that will revitalise the centre and respond to the community’s ideas and aspirations for the future of the centre.

Action Action Code Name 4.1.1.Ai

Finalise the Master Plan for Beverly Hills Town Centre

Status

Comments



An updated Flood Impact Risk Assessment (FIRA) was received in October 2024 (latest version submitted on 14 January 2025) and was sent to the SES/DECCEW and Council engineers (relevant stakeholders) for final comments. The consultant has updated the Master Plan as a result of flooding and Gas Pipeline constraints. The updated Master Plan will be reported to the Environment and Planning Committee Meeting and Council in February 2025 for endorsement to exhibit.

4.1.1B: Prepare a Master Plan for the Riverwood Local Centre in association with the Riverwood community and Canterbury-Bankstown Council.

Action Action Name Code 4.1.1Bi

Status

Commence the preparation of a Master Plan for the Riverwood Local Centre. * 4.1.1Bi currently has no supporting funds for FY24-

Completed

Comments



A report was presented to the Environment and Planning Committee Meeting on 11 November 2024 and Council on 25 November 2024 seeking endorsement of the study area, objectives and inclusion of Affordable Housing provision in the Master Plan. A Request for Quotation to engage an external consultant was sent out on 2 December 2024 and the deadline to make a submission is 31 January 2025. The Commonwealth Government's Housing Support Program funding agreement was signed on 6 December 2024, which provides Council an additional $250,000 for this project. Council has requested that the funding

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Action Name Code

Status

38

Comments

25 for the Riverwood Town Centre.

deadline be extended until 30 May 2026 and a revised project plan will be sent to the Department of Planning, Housing and Infrastructure (DPHI).

4.1.1C: Include the Hurstville Civic Centre site in the Georges River Local Environmental Plan 2021. *This project is completed.

4.1.1D: Develop and implement planning controls to protect the scenic character of the foreshore.

Action Action Name Code 4.1.1Di

Prepare a planning proposal to amend the Georges River LEP to introduce biodiversity and character provisions.

Status

Comments



Completed

Council resolved to forward the Biodiversity, Character and Foreshore Scenic Protection Area (FSPA) Planning Proposal to the Department of Planning, Housing and Infrastructure (DPHI) for a Gateway Determination on 22 July 2024. The Planning Proposal was forwarded for a Gateway Determination on 23 July 2024. DPHI requested additional information including the submission of new mapping in relation to the proposed Biodiversity, FSPA and Unique Character Areas. Responses to these requests were sent to DPHI. This Planning Proposal has now been closed, and incorporated into the Integrated Biodiversity, Character, FSPA and Additional and Diverse Housing Planning Proposal. The Integrated Planning Proposal was submitted to DPHI on 11 November 2024 seeking Gateway Determination. This action is now complete as the Planning Proposal has been prepared and forwarded to DPHI.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

39

4.1.2: Undertake rigorous assessment of development applications (DAs) by Council staff, local planning panel and Sydney South Planning Panel.

4.1.2A: Monitor and standardise DA assessment reports and templates.

Action Action Code Name

Status

Comments

4.1.2Ai

Ensure report templates continue to reflect current planning controls and peer review processes.



A project based review of Development and Building's assessment reports, templates and conditions is on-going to ensure they reflect current legislation and planning controls. While delegation review processes have assisted in ensuring regular updates to the assessment reports and templates, the holistic review will ensure consistency across the department and alignment with current legislation and planning controls in a succinct format.

4.1.2Aii

Ensure templates are up to date and reflect any legislative changes and maintain peer review processes.



Templates are up to date at the time of reporting and some further enhancements are being reviewed to ensure that operational and legislative changes are regularly considered.

4.1.2B: Provide ongoing education to the community about controls to the development and building approval processes.

Action Action Name Code

Status

Comments

4.1.2Bi

Hold community information session on planning development and building sessions and ensure website is up to date.



No sessions were held in Q2 2024/25. The website was updated with information relating to Council’s newly adopted policy 'Principal Certifier and Council Responsibilities Policy 2024'. A draft policy, 'Council related Development Application Policy' was exhibited for community consultation.

4.1.2Bii

Provide and maintain up to date self-help information on Council's website.



Websites were reviewed to ensure currency and accuracy. Currently, a plain language review is being undertaken with respect to the pages.

Some changes have already been implemented.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

40

4.2: Affordable and quality housing options are available.

4.2.1: Develop policies that encourage a greater supply of housing diversity and choice.

4.2.1A: Develop and implement an Affordable Rental Housing Scheme.

Action Action Name Code 4.2.1Ai

Status

Comments



Continue with the development of an Affordable Contributions Housing Scheme that applies to the Georges River Local Government Area.

Consultants Hill PDA provided the final feasibility assessment report in December 2024 for internal review.

4.2.1B: Provide affordable housing in one of Council's redevelopments.

Action Action Name Code

Status

Comments

4.2.1Bi

Investigate Hurstville Civic Precinct for the provision of affordable housing.



Consultants Hill PDA provided the final feasibility assessment report in December 2024 for internal review. Strategic Planning is a project member of Council's Urban Precincts and Partnerships Program for the Hurstville Civic Centre.

4.2.1Bii

Prepare an overview of the requirement to acquire residential property for the provision of affordable housing.



Affordable housing to be considered in conjunction with the wider property strategy associated with the Civic Precinct redevelopment.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

41

4.3: There are a range of transport options and increased walkability and cycling to connect people, goods and businesses.

4.3.1: Provide expert advice and lobby the State Government to provide and improve public transport options such as train and bus services 4.3.1A: Pursue State Government priority for express trains on the T4 line stop at Kogarah and T8 line to the CBD, the River Rail and Hurstville (or Kogarah) to Macquarie Park via Rhodes (through Burwood or Strathfield) rail line. *This is now incorporated in 3.1.1Ai. 4.3.2: Plan for, improve and maintain safe and connected footpaths and cycleways 4.3.2A: Maintain Council's footpath network to be functional and safe.

Action Action Name Code 4.3.2.Ai

Status

Comments



Undertake programmed capital and reactive maintenance works of Council's footpath assets.

The allocated operational budget for footpath repairs has not been able to keep pace with the number of service requests which is leading to temporary make safes remaining in place for extended periods. Service requests for footpath maintenance date back to 2022.

The capital footpath replacement program has progressed very well and will be completed in late April or early May 2025.

4.3.2B: Continue to maintain Council's walkways and cycleways to be functional and safe.

Action Action Name Code 4.3.2Bi

Status

Comments



Commence design of active transport and micro mobility routes within the Local Government Area.

Council has received a Get Active NSW grant to commence the design of cycle linkages. The concept of the recreational network has been completed, key linkages in are now being assessed for their design feasibility and are being prioritised by Council staff.

4.4: Everyone has access to quality parks and open space and active and passive recreation facilities 4.4.1: Ensure public parks, open space and Council buildings are accessible, well maintained and managed.

4.4.1A: Maintain Council's buildings and open space to be functional and safe.

Action Action Name Code 4.4.1Ai

Status

Undertake programmed and reactive maintenance works of

Completed

Comments



Preventative maintenance routines are on track with capital and operational budget bids being submitted for larger value maintenance item that arises.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Action Name Code

Status

42

Comments

Council's buildings.

4.4.1B: Incorporate design principles for parks and open spaces that promote resilience.

Action Action Name Code 4.4.1Bi

Status

Comments



Ensure that design principles that promote resilience are incorporated into plans for open space.

City Technical Services incorporates resilience into open space designs to ensure they enhance accessibility and place design while meeting relevant standards and legislation. This focus ensures the creation of spaces that are robust, inclusive, and meet the needs of diverse communities.

4.4.1C: Implement the GRC Open Space, Recreation and Community Facilities Strategy.

Action Code

Action Name

Status

Comments

4.4.1Ci

Prioritise and scope for open space and recreation asset renewals, rationalisation and upgrades based on the findings of Council's strategies.



Project scopes/ briefs have been submitted for 2025/26 open space renewals and upgrades ready for the budget review process. The team continues to refine the scope of these projects to support timely delivery.

4.4.1Cii

Assist the State Government to develop business cases, designs and development consent for a new aquatic facility.



Council continues to assist the State Government where required to progress the development of an aquatic facility at Carss Park. A November 2025 Council Resolution identified the future allocation of $10M towards the construction of a facility.

4.4.1Ciii

Implement the 2024/25 Recreational and Open Space Capital Works Program



City Technical Services continues to execute investigation, design and construction actions as programmed within the 2024/25 Financial Year Capital Works Program to meet Recreational and Open Space project requirements.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

43

4.4.2: Plan and provide active and passive recreation including skate parks, aquatic facilities and off road biking opportunities.

4.4.2A: Research and plan for active and passive recreation opportunities within the Georges River Local Government Area.*4.4.2Ai has been completed 2023/24 and therefore is removed.

Action Code

Action Name

4.4.2Aii

Scope a program of increased cycling opportunities across the Georges River Local Government Area.

Status

Comments



Active transport plans and designs continue to be developed. Shared pathway opportunities form part of Master Plans and Plans of Management, most recently this includes Carss Park and Todd Park.

4.4.2B: Progress the construction of a new aquatic facility in the LGA. Action Action Name Code 4.4.2Bi

Status

Comments



Assist the State Government to develop Business Cases, Design and Development consent for a new aquatic facility at Carss Park.

Council continues to assist the State Government where required to progress the development of an aquatic facility at Carss Park. A November 2025 Council Resolution identified the future allocation of $10M towards the construction of a facility.

4.4.3: Review Plans of Management for all open space in the local government area.

4.4.3A: Ensure our parks and reserves have updated Plans of Management and Master Plans Action Code

Action Name

4.4.3Ai

Continue the Plans of Management for Crown Lands in accordance with the Crown Land Management Act. The continuation of work is subject to funding in the FY2024/25 budget.

Status

Completed

Comments



The following Plans of Management were underway in Q2: Beverley Park Plan of Management Carss Bush Park and Todd Park Plan of Management and Master Plan Donnelly Park Plan of Management and Master Plan Jubilee Stadium Precinct Plan of Management and Master Plan Merriman Reserve Plan of Management and Landscape Masterplan Generic Plans of Management - Amendment 1 (adopted by Council in November 2024)

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Status

44

Action Code

Action Name

Comments

4.4.3Aii

Prepare the Plan of Management and Master Plan for Carss Bush Park and Todd Park. * The continuation of work is subject to funding in the FY2024/25 budget.



A draft Plan of Management and Master Plan was briefed to Council staff in October 2024. A revised draft Plan of Management and Master Plan has been sent to Council for review and circulated to internal staff for comment in January 2025. The updated documents will be reported to the Environment and Planning Committee Meeting and Council seeking endorsement for public exhibition. The documents will be forwarded to Crown Lands for an approval to exhibit. Public exhibition will occur once Crown approval is received. A parallel process for the Native Title work on the Crown Lands parcels is also underway.

4.4.3Aiii

Commence the Plan of Management and Master Plan for the Jubilee Stadium Precinct. *The continuation of work is subject to funding in the FY2024/25 budget.



This project commenced 'Stage 2 Design Development' in September.

Updates to the Master Plan were made following internal comments and the resolution of ET's meeting on 15 October 2024. A Councillor workshop was held on 2 December 2024 to present on the draft Master Plan, categorisation of land and staging held. The Master Plan will be amended based on feedback on parking for 49 English Street and 247 Princes Highway in Stage 1. The draft Plan of Management was received and circulated for internal comments in December 2024. Staff feedback on the draft Plan of Management and Native Title Advice was sent back to the consultants in January 2025.

4.5: Council-led development and assets provide quality, long term benefits to everyone.

4.5.1: Provide new and upgraded community assets and services to the LGA 4.5.1A: Plan for and implement a purchasing program for property requiring compulsory acquisition in the comprehensive LEP Action Action Name Code 4.5.1Ai

Status

Acquire land for open space purposes as identified in the Local Environmental Plan.

Completed

Comments



Non-compulsory land acquisitions progressing steadily. It is likely that 3 properties will be acquired this financial year.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

45

4.5.1B: Achieve service delivery outcomes through a 10 year Capital Works Program driven by Council Strategies.

Action Code

Action Name

Status

Comments

4.5.1Bi

Implement the 2024/25 Sportsfield Renovation Program.



Council completed renovations on sporting fields, including top dressing, applying herbicides and fertilisers, turf patching, and adjusting irrigation schedules to accommodate hotter and drier weather conditions.

Preparations are progressing well and remain on track for the winter sports season commencing in March/April 2025.

4.5.1Bii

Deliver the 2024/25 Critical Safety and Asset Renewal Program.



City Technical Services continues to execute investigation, design and construction actions as programmed within the 2024/25 financial year Capital Works Program to meet Critical Safety and Asset Renewal requirements.

4.5.1BiII

Deliver the 2024/25 Road Renewal Program.



Road rehabilitation contractors have commenced on ground works associated with the completion of the 2024/25 Road Rehabilitation Scope.

4.5.1C: Deliver Asset Management Plans for each Asset Class (Roads, Buildings, Open Space and Stormwater) which plan for the long term sustainability of Council’s Infrastructure assets.

Action Action Name Code 4.5.1Ci

Status

Comments



Implement the 10-year Asset Management Plans including their improvement programs.

Asset Management Plans for Open Space, Transport, Stormwater and Buildings have been completed and are in draft. Once footpath condition assessment is completed the plans will be finalised.

Even though they are in draft, they are currently being used by the asset management team to inform planning decisions. Most recently the plans have been used to develop the renewal programs for the 2025/26 financial year capital works budget.

4.5.1D: Provide new and upgraded community assets such as new library services to the western part of our LGA. Action Action Code Name 4.5.1Di

Implement the actions from the Georges River Libraries Feasibility Study.

Status

Comments



Completed

A community survey was developed to understand preferences and priorities of library users and non-users. The survey will be available over the Christmas and New Year period through to the end of February 2025.

A presentation of the results of the community survey as well as findings of the Community Infrastructure Needs Assessment and Acquisition Area Strategy (CINAAAS), Georges River Library Strategy, NSW Public Library Guidelines and Standards and the results of the accessibility audit is scheduled to be presented at a Councillor Briefing in April 2025 to help determine priority library services for the western part of the local government area.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

46

Pillar 5: Our place in Sydney Commitment to collaboration, partnerships and sharing resources

Achievements • Council successfully launched Bookable, a self-service online platform that enables customers to check availability, book Council facilities (venues for hire, library meeting rooms, parks, open spaces, premium sporting facilities and sporting fields), and make real-time payments. This platform improves accessibility and streamlines the booking process.

• A new e-learning module for Customer Excellence training was developed as part of mandatory annual staff training. This training supports Council’s goal of continuing to be a customer-centric organisation.

• A new "Stay on the Line" survey was implemented as part of the upgraded call centre system. This real-time feedback mechanism captures customer sentiment immediately after interactions with Customer Experience officers, gauging overall satisfaction, perceived first-call resolution, and ease of engagement with Council.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Completed

On Track

Off Track

47

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

48

5: OUR PLACE IN SYDNEY PERFORMANCE INDICATORS Description

Annual Results Status Target To Date

YTD Comments

Council's overall Customer Experience Rating

≥ 65%

78%

On Track

Customer Experience rating YTD exceeds annual target.

Implementation of the Customer Experience Strategy action items will continue to support the achievement of this measure.

Customer satisfaction with face-to-face interaction at Council operated facilities.

≥ 80%

84%

On Track

Customer satisfaction with face-to-face interaction at Council operated facilities YTD exceeds annual target.

Percentage of customers satisfied with the overall experience with their customer requests to Council.

≥ 80%

55%

Off Track

Year-to-date customer satisfaction with service requests continues to fall short of the annual target. Targeted improvements are being implemented in Quarter 3 to address this issue.

5.1: Leadership focuses on innovation and improving the customer experience.

5.1.1: Promote Georges River as a place for innovation and collaboration and a desirable location for government and private investment.

5.1.1A: Explore the viability of a university precinct in Georges River Local Government Area and new investment from government and private enterprise to increase the region’s competitiveness as a place for investment and innovation. *5.1.1Ai is now incorporated in 3.1.1Ai and 3.1.3Bi and 5.1.1Aiii to 3.1.2Ai Action Action Name Code 5.1.1Aii

Status

To provide a suite of resources, information and events to support local businesses to be innovative and grow.

Completed

Comments



Engagements with UTS Tech Hub, UNSW Founders, UNSW Praxis, UTS Creative Intelligence and Innovation, and Macquarie University have begun to explore potential collaborative partnerships within the LGA.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

49

5.1.2: Provide positive experiences across all customer interactions for our community and visitors.

5.1.2A: Improve consistency and reliability of service across all customer contact channels.

Action Code

Action Name

5.1.2Ai

Expand availability and range of selfservice options for customers.

Status



Comments The new Log It/Fix It landing page improves customer experience with clear guidance on the service request system, including expected wait times. A user guide empowers independent requests, saving time and reducing complexity. The platform clarifies Council's service responsibilities and directs users to appropriate contacts for other inquiries, ensuring efficient issue resolution.

Council also expanded Bookable, its online booking system, to include libraries and premium sports facilities, enabling online booking and payment. Bookable offers secure online credit card payments and now includes BPAY, providing a convenient direct bank transfer option.

5.1.2Aii

Establish a new baseline for Georges River website engagement and accessibility utilising new and existing analytics tools. *5.1.2Aii has been incorporated in other Communications & Engagement actions.



The Georges River Council website had 422,464 page views and 113,251 active users.

1,267 pages were modified or published, and 95 website feedback items were actioned.

367 spelling errors and 119 broken links were resolved using the Monsido dashboard and reporting feature.

Project highlights for the quarter included enhancements to the Waste Booking Portal, including accessibility updates, CSS stylesheet adjustments, and a comprehensive review and revamp of the Waste pages. Training was provided to improve the readability and accessibility of content writing. Website page tile template text description fixed to left justification with vendor, improving readability and usability for a broad range of users, including those with disabilities.

5.1.2Aiii

Develop and deliver rolespecific customer experience training and mentoring for all Council staff to support a customer-centric culture.



The new Customer Experience e-learning module was developed in Q2 and is scheduled to launch in February 2025 as mandatory training for all Georges River Council staff.

Endorsed by the General Manager, this training will ensure that staff continue to develop and enhance their customer service skills. It will also support the organisation's commitment to becoming more customer-centric, as outlined in the Customer Experience Strategy.

5.1.2Aiv

Identify and implement improved methods for community members to contact Council and provide feedback.



A new "Stay on the Line" survey was implemented in October 2024 as part of the upgraded call centre system. This real-time feedback mechanism captures customer sentiment immediately after interactions with Customer Experience agents, gauging overall satisfaction, perceived first-call resolution, and ease of engagement with Council.

With a monthly capacity of 750 surveys, the data will highlight strengths and areas for development. Initial results show very positive customer feedback.

The "Digital Smiley Email Feedback" initiative, including its rollout plan, received Executive Team endorsement in November. Implementation is

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Code

Action Name

Status

50

Comments underway and projected for completion by May 2025. This tool will measure overall customer satisfaction with written email correspondence, a growing communication channel, and identify drivers of satisfaction or dissatisfaction. Reporting will begin in Q2 2025/2026.

5.2: The three spheres of government work together to improve services and facilities in our area.

5.2.1: Advocate to all levels of government to ensure critical infrastructure accompanies residential and employment growth.

5.2.1A: Develop an advocacy strategy that identifies how Georges River Council can influence government policy and secure government investment in the Georges River Local Government Area. *This is now incorporated in 3.1.1Ai. 5.2.1B: Work with neighbouring councils to facilitate major projects with long-term delivery timeframes. *This is now incorporated in 3.1.1Ai. 5.2.2: Investigate the opportunities for government land and shared facilities being used for open space and other uses e.g., schools and health.

5.2.2A: Develop an engagement program for services and facilities where regional collaboration would assist in their delivery, including those identified in the GRC Open Space, Recreation and Community Facilities Strategy.

Action Action Name Code 5.2.2Ai

Status

Continue with shared and joint use program with Department of Education.

Comments



Investigations for partnerships are ongoing.

5.3: Georges River is known for being environmentally and culturally rich and enhances its metropolitan position as a destination for people and business.

5.3.1: Demonstrate our environmental and cultural riches through policies, programs and projects to showcase and immerse our residents and visitors in our lifestyle.

5.3.1A: Develop and build a brand and identity for the local government area.*This is now incorporated in 3.1.3Bi. 5.3.1B: Establish Council's reputation as a leading local government organisation. *This is now incorporated in 3.1.1Ai.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

51

Pillar 6: Our governance Leadership and transparency

Achievements • In September and October, Council successfully completed several major upgrades to its core enterprise systems and software. These upgrades set the stage for the continuation of the Enterprise Resource Planning, which will facilitate the exploration of system integrations and enhancements, ensuring Council stays aligned with community expectations.

• Councillor induction program included important presentations to assist new and returning Councillors in upholding the values of the Council and maintaining integrity and transparency in decision-making whilst maintaining a lens on risk mitigation.

• Council provided $256,229 in financial and in-kind support to various community projects and events through its grants and donations programs.

• Community consultation on the Georges River Community Infrastructure Needs Assessment and Acquisition Area Strategy stands out as a highly engaged project for the reporting period, demonstrating Council’s commitment to incorporating community feedback into its strategic planning.

The Community Infrastructure Needs Assessment and Acquisition Area Strategy serves as strategic guidance for open space and community facility provisions. It pinpoints the gaps at the local government area level, ensuring that future provisions are focused and effective. Council actively sought community feedback on the draft strategy. Over 400 submissions were received, highlighting significant community interest and engagement. A key point of community feedback was centred on the recommendation to explore partial reclamation of golf courses to address the shortfall of active open space. After receiving 430 submissions opposing this idea, Council acknowledged the community's concerns and confirmed that there are no plans to pursue this option. This example underscores the importance of community input in shaping local government strategies and ensuring that the community's voice is genuinely considered in planning the area’s future.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

52

6: OUR GOVERNANCE PERFORMANCE INDICATORS Description

Annual Target

Result s To Date

Status

YTD Comments

Actual year-to date income is no more than +/- 5% from the year-to-date approved budget.

< 5%

2%

On Track

Actuals exceed budget largely due to higher rates of interest income on investments as well as higher income from regulatory fines.

Actual year-to-date expenditure is no more than +/- 5% from the yearto-date approved budget.

< 5%

3%

On Track

Actual expenses are less than budget, largely due to the timing of expenditure. An underspend in Materials and Services (timing) across most directorates is partially offset by an overspend in legal fees and employee costs.

Attempted resolution of Class 1 merit appeals by way of alternative dispute resolution such as s34 conciliation wherever possible and appropriate.

= 100%

88%

On Track

Over the last six months the majority of Class 1 Appeals were resolved in Council's favour either by entering into S34 Agreements or resolved following amended plans being provided during a Court hearing.

Council decisions made at meetings closed to the public.

< 10%

2%

On Track

There were 4 closed items at Council Meetings for this 6 month period.

Cyber Threat Preparedness

> 85%

95%

On Track

Council has continued to enhance its measures to reduce and prevent ongoing cyber threats. In the first half of the year, we have achieved several major milestones, including the implementation of a Security Information and Event Management (SIEM) solution, enforcement of Domain-based Message Authentication, Reporting & Conformance (DMARC), and the finalisation of Network Access Control (NAC) solutions. Each of these initiatives plays a crucial role in monitoring, detecting, and preventing potential cyber events.

These projects, combined with our ongoing audit program, enable Council to advance its data protection efforts while continuously monitoring fundamental security elements.

This ensures that we are well-prepared to respond effectively in the event of a cyber incident.

We remain dedicated to strengthening our cyber security posture to safeguard our community's data and maintain the integrity of our systems.

Investment portfolio returns for the financial year to date exceeding industry benchmark as disclosed by CPG.

Completed

2.465%

On Track

On Track

The financial year to date performance return in Council's investment portfolio was 2.465%. It is 0.222% above the Bloomberg Ausbond Bank Bill Index of 2.243%. The benchmark was higher during the month, and Council's portfolio also delivered higher returns. Relative performance has tended to expand as the calendar year progresses and would benefit from any 2025 rate cut.

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Description

Annual Target

Result s To Date

Number of registered speakers at Committee Meetings.

>0

Number of registered speakers at Council Meetings.

53

Status

YTD Comments

5

On Track

There were 5 people registered to speak at Committee meetings all were for Environment and Planning Committee during the 6-month period.

>5

60

On Track

There were 60 people registered to speak at Council meetings for the 6-month period

Percentage compliance with statutory and legislative reporting requirements (Office of Local Government Compliance Calendar).

= 100%

100%

On Track

All IP&R documents are on track to meet the deadline. The Annual Report and State of Our City Report have been published to the web. The CSP, Delivery Program, Operational Plan, Resource Strategy and Progress Report are being worked on and are on track to meet the deadline.

Percentage of Committee Meeting business papers made publicly available on Council's website at least three days prior to each meeting.

= 100

100

On Track

All business papers were made available on Council's website within the timeframe for the 6-month period.

Percentage of complaints completed within agreed times.

≥ 90%

100%

On Track

YTD result consistently exceeds annual target. Complaint volumes remain consistent.

Percentage of correspondence responded to within 14 days.

> 80%

83%

On Track

YTD result exceeds annual target.

Percentage of Council Meeting business papers made publicly available on Council's website at least three days prior to each meeting.

= 100%

100%

On Track

All business papers were made available to the public within the timeframe for the 6-month period.

Percentage of Critical devices on Council's network fully patched

≥ 80%

100%

On Track

This measure has been exceeded and Council's critical devices remain fully patched. Our team continues to focus closely on this area, conducting regular patching on all endpoints and infrastructure devices. Our goal is to deploy critical patches within very short time frames to meet the ASD Essential 8 Maturity Level 2 requirements.

In addition to these efforts, Council leverages software to identify and report endpoints and devices that are out of sync with patching. This allows us to remediate and rectify any discrepancies, ensuring that our network and device patching levels are consistently achieved.

We remain committed to maintaining high standards of security for our community by ensuring that all critical devices are fully patched and protected

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Description

Annual Target

Result s To Date

Percentage of customer requests completed within agreed times.

≥ 90%

Percentage of Cyber Threats blocked

> 80%

54

Status

YTD Comments

93%

On Track

YTD result consistently exceeds annual target.

98%

On Track

We are pleased to report that Council has achieved significant success in maintaining the security of our systems and technology infrastructure. Our team has not only met but exceeded our targeted goal of blocking 80% of cyber threats. For the first half of the 2024/2025 financial year, we have successfully blocked 98% of cyber threats.

This achievement is a result of our team's constant vigilance and adaptability to the ever-changing cyber landscape. We employ a multi-layered approach to security, which includes the use of firewalls, email and web filtering, security lockdowns, and adherence to best practices. These measures ensure that we can effectively protect Councils data and maintain the integrity of our systems.

We remain committed to continuously improving our cyber security measures to safeguard our data and systems against potential threats.

Percentage of legal cases determined in accordance with Council's corporate and strategic objectives including successful prosecutions (convictions) and/ or fines for major environment offences, including tree breaches

> 75%

100%

On Track

Over the last six months all prosecutions have been determined in Council's favour.

Percentage of WHS Incident Management Corrective Actions finalised within agreed times

≥ 60%

70%

On Track

Total x 157 incidents. Closed corrective actions within timeframe 110 total.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

55

6.1: Our community’s voice is considered in planning the area’s future.

6.1.1: Commit to consult and engage the community on projects, initiative and issues which have an impact on their lives.

6.1.1A: Embed a culture of continuous improvement where we use the feedback provided by the community to improve our programs and services.

Action Action Name Code 6.1.1Ai

Status

Comments



Undertake the biannual community satisfaction survey and provide results to Managers and the Executive team for action. *6.1.1Ai has been incorporated Communication & Engagement actions.

The last Community Satisfaction Survey was undertaken in 2023, endorsed by the Executive Team and briefings and results presentations were held with all Managers across Council.

6.1.1B: Develop a service delivery review program of Council’s services. *6.1.1Bii has been incorporated in 6.1.1Bi. Action Action Code Name 6.1.1Bi

Develop an ongoing service review program roadmap.

Status

Comments



The Draft Service Review Framework and Service Catalogue will be presented to Executive on 28 January 2025 and then to Council for endorsement. A list of prioritised Services for Review has been created for inclusion in the Delivery Program, the draft will go to Council for approval for public exhibition at the April Council meeting.

6.1.1C: Embed Council's Engagement Strategy as an overarching process for all Council engagement activity Action Action Name Code

Status

Comments

6.1.1Ci

Maintain on Your Say a community facing dashboard on engagement activity.



The finalised and release of the 2023/24 dashboard, now publicly available on the site. This dashboard, now in combination with four years of reporting, allows users to trend engagement data and the key consultations that were conducted. For 2023/24, parks and open space consultations ranked consistently high, the total number of projects was consistent with previous years, and an upward trend of site registrations.

6.1.1Cii

To expand the suite of resources and training programs for



Communications and Engagement continue to explore and deliver new tools, training and resource opportunities to strengthen the knowledge base and awareness of engagement across the organisation. Some options Community Engagement Lead is investigating in Q2 and Q3 include:

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Action Name Code

Status

56

Comments •Refreshing a training module or session on Your Say as a Council platform for staff to understand how to set up a project, monitor performance and understand reports.

•Building a structured engagement calendar for the Early Learning Services to work on individual, but long term projects. These might not be projects Council is actively working on and aspirational in nature, but supports an alignment with out-of-cycle and place-based engagement for Children to have their say on broader and easier to interpret feedback opportunities.

Council staff to create more opportunities for community engagement.

6.1.1D: Refer a broad range of Council and community issues for engagement to Council’s Your Say platform.

Action Action Name Code 6.1.1Di

Status

To deliver an innovative approach utilising a broad range of tools to enable authentic community engagement.

Comments



Your Say supported 16 consultations across the quarter. Although most were administrative in nature (supporting existing policy renewal or responsive to Council motions) some provided innovative ways for the wider community to be involved in decision making processes. Key amongst these was the Community Strategic Plan, which included 8 popups, interviews with Council's advisory committees, and targeted youth engagement across ELS, schools and libraries. A successful youth activation saw 50 young people contribute over 15 ideas to the CSP pillars, and overall contributed to 30% of total feedback on the CSP review. The Libraries 2030 check in has also utilised various cultural and holiday events to seek feedback, including Lunar New Year giveaways and engagement wall, Blind-date-a-book library loves tie in, and LEA activation to promote library spaces and places. This contributed to a 50% increase in engagement rate on Your Say compared to last quarter.

6.1.1E: Develop comprehensive engagement and communication plans for Council’s community engagements.*6.1.1Eii is now incorporated in 6.1.1Fi. Action Action Name Code 6.1.1Ei

To create and implement Engagement and Communications Plans for major projects.

Completed

Status

Comments



We delivered both major, minor, and continuous consultations that required measured and considered plans to manage delivery, risk and contingencies. Engagement and communication plans are built with project teams to scale engagement approach, options, and distribution.

This template continues to be a source of truth across the agency, providing clear direction to parties on their timeline, goals, and outcome.

The Community Strategic Plan required cross-agency coordination from property, parks, events, communications, marketing, OGM, and an external consultant. A detailed, live document was established and controlled by Community Engagement Lead to document milestones, calendarise all events, develop print and social media campaigns, and project updates to project teams on progress. A final report built from the plan was circulated to management and team highlighting the success of the plan and its delivery.

On Track

Off Track

Cancelled

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57

6.1.1F: Develop an Annual Community Consultation Progress report.

Action Action Name Code 6.1.1Fi

Status

Comments



Develop a comprehensive community engagement report for Council's annual report and maintain on Your Say a community facing dashboard engagement activity.

As part of Council's Annual Report, Communications and Engagement provide metrics on participation, consultation, and trends compared to previous years. This content is based on reports run both at the monthly interval for City Futures reporting, Quarterly reporting for pulse, and ad hoc dashboard reporting via Your Say. Data can be collected from Your Say, Councils Engagement platform, through the yearly benchmarking tool, through project reporting and through a refreshable online dashboard. These tools enable consultation data to be retrieved and examined at the project or organisation level, and for specified times.

Compared to Q1 reporting, visitation has increased 15% and contributions increased 128%, however registrations dipped 45%. This decrease can be attributed to fewer projects requiring hard registration to participate.

6.1.1G: Provide opportunities for the community to engage with their ward Councillors.

6.1.2: Ensure Council’s financial assistance and grants programs are managed effectively.

6.1.2A: Deliver and report on Council's financial assistance program.

Action Action Name Code 6.1.2.Ai

Status

Provide reports on Council's financial assistance program, including community grants, microgrants, venue hire program, heritage grants, event grants, event sponsorship and donations program.

Comments



In 2024–2025, Council provided funding through multiple grant programs: Venue Hire Grants: •

Round 5: 3 projects were funded, totalling $7,545.00.

•

Round 6: 1 project was funded, totalling $4,395.00.

•

Round 7: 2 projects were funded, totalling $2,754.50.

Community Grants: •

Micro Grants: •

Round 1: 5 projects received funding, totalling $5,000.00.

Event Grants: •

Completed

Round 1: A total of 16 projects were funded, including 11 Small Projects and 5 Major Projects, with a combined total of $145,000.00 awarded.

On Track

1 event was funded with a grant of $10,000.00.

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

58

6.2: Our decisions are based on evidence which consider financial impacts, the environment and impacts on future generations.

6.2.1: Ensure the behaviour and decisions of councillors and staff is professional and ethical.

6.2.1A: Facilitate the Audit, Risk and Improvement Committee (ARIC) to fulfil its responsibilities under the Local Government Act and ARIC Charter.

Action Code

Action Name

Status

6.2.1Ai

Facilitate ARIC reports to Council on activities and functions, including an Annual Report from the ARIC Chair.



The November ARIC meeting minutes were received at the December Finance & Governance Committee meeting and were submitted and adopted at the 16 December Normal Council meeting.

The next ARIC meeting has been re-scheduled for 13 March 2025 The Annual Report for ARIC is not due until June 2025.

6.2.1Aii

Facilitate renewal or replacement of ARIC independent member by June 2025.

Assessment to be completed prior to reappointment. If not renewed, recruit a new ARIC member to the Committee through an EOI process to replace outgoing member.



The next ARIC member (who is also the ARIC Chair) is due for review in March 2025.

Being the first term of appointment there is an opportunity, in line with the Terms of Reference (& OLG Guidelines) to reappoint for a further term of up to 4 years. All options will be discussed with the General Manager early in 2025.

6.2.1Aiii

Prepare an annual ARIC Responsibility Calendar reflecting Local Government and ARIC Charter requirements to be completed throughout the year.



The adopted ARIC Forward Responsibility Calendar for 2025 calendar year is in effect and informing the scheduled meetings and the content expected to be reported on.

2025 meeting dates have been circulated amongst ARIC members and invites sent to secure dates and resources for at least the March meeting.

Completed

Comments

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

59

6.2.1B: Promote and assist in creating an ethical organisational environment with emphasis on internal controls, efficiency, effectiveness and good governance.

Action Code

Action Name

Status

6.2.1.Bi

Complete the 2023/24 Audit Program.



The next program of IMT audits has commenced being the Network Segmentation Audit.

The Commercial Property review is in final stages and the presentation is expected in the first quarter of 2025.

The Asset Maturity Review has been evaluated, and the preferred consultant will be engaged in the first quarter of 2025.

The Fleet Review that was originally expected to be revised by the author / consultant from the 2017 report has retired and a new scope was developed for release to LGP panellists for submissions. This has come back to Council with a higher-than-expected cost. Alternatives are being pursued by the evaluation panel members with a view to present options to the Executive for consideration and approval moving forward.

6.2.1Bii

Implement any mandatory internal audit guidelines issued by the OLG.



Under the OLG guidelines, the ARIC Terms of Reference and the Internal Audit Charter have been reviewed by the ARIC and approved by the General Manager as an administrative change and uploaded to the ARIC HUB. Scheduled ARIC meetings have been held and minutes tabled at the Finance & Governance Committee and subsequent Council meetings and uploaded to the ARIC HUB. All Executive team members are invited to ARIC meetings at the request of the ARIC Chair.

6.2.1Biii

Continue rolling out governmentfocused education, enhancing organisational frameworks, and implementing safeguards to ensure the Council promotes and enforces high ethical standards.



As part of the Councillor Induction Program, Code of Conduct training was provided by an external consultant, as well as risk framework training by the Head of Corporate Governance and Risk. Additionally, an online training module was prepared on practical code of conduct obligations for Councillors, and the Fraud and Corruption Control Framework at Council. Code of Conduct training was provided to new staff during the orientation presentations as scheduled by the Learning and Development team.

Completed

Comments

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

60

6.2.1C: Implement and deliver a Councillor induction and professional development program to ensure the Mayor and Councillors are aware of the knowledge, skills and personal attributes expected of them in their civic roles under the Local Government Act 1993, and of the support Council should be providing to ensure they are able to effectively fulfil their roles.

Action Action Name Code

Status

Comments

6.2.1Ci

Provide ample training and development opportunities (offered both externally and internally) to ensure diversity of choice and availability.



Training and development opportunities are continually being offered to Councillors utilising their training and conference budget allocation within the Mayor and Councillors Expenses Policy.

6.2.1Cii

Provide opportunities for a recommended minimum of 12 hours of skill and/or development training to be achieved by each Councillor annually.



All Councillors are encouraged to complete minimum 12 hours of skill and/or development training. Training opportunities are provided within Council and externally through LGNSW and other agencies.

6.2.2: Maintain a sustainably strong financial position balanced with demand for essential services and new projects and having regard for Section 8(b)(d)(ii) of the Local Government Act (the current generation funds the cost of its services).

6.2.2A: Ensure financial decisions address the key financial sustainability risks to secure Council's immediate and long-term future.

Action Action Name Code 6.2.2Ai

Align the annual budget strategy to incorporate proposed new projects and programs and to facilitate financially sustainable decisions

Status

Comments



Completed

The 2024/25 original budgeted operating result was a surplus of $2 million and has been revised to $4.5 million in the Quarter 2 review. The financial performance of Council to December 2024 is an operating surplus of $5.5 million. This is significantly higher than what was originally forecast due to several one-off events (Insurance claim reimbursement, higher than expected interest income, and the commercial property make good). These positive variances are partially offset by an overspend on employee costs which are forecast to exceed the full year adopted budget by approximately $1.0 million. Achieving the 6.5% negative vacancy budget continues to be a challenge as vacant roles are filled and/or the community demand for service requires casuals and temporary contractors to fill vacant positions.

Council must continue to adhere to the principles of sound financial management to protect cash for ongoing operations and ensure Council avoids operating in deficit in future years.

On Track

Off Track

Cancelled

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61

6.2.2B: Ensure the Long-Term Financial Plan incorporates strategic priorities and risks.

Action Action Name Status Code 6.2.2Bi

Ensure the annual Long Term Financial Plan adequately highlights emerging risks and outlined actions to remediate.

Comments



Annual updating of the LTFP indicates a deficit position will occur in year 4 (shown as Model 1 in the Resourcing Strategy) and will need to be addressed in the coming years. Without intervention from IPART to align the rate peg with the award and CPI increases the economy has recently faced around the cost of materials, Council may have to submit another application for an SRV to continue to achieve surplus results. Alternately, service reviews to identify non-essential services that are contributing to the deficits, and asset management plans to prioritize asset management practices and the decommissioning of underperforming or underutilised assets.

Council has established the Project Review Committee to prioritise the capital works project proposals for the Executive Team (ET) consideration in forming the 2024/25 and future year budgets

6.2.2C: Ensure financial policy and process improvements focus on the integrity of controls, improved data for business decisions and customer experience.

Action Action Code Name 6.2.2Ci

Expand payment channels and self-service online access for financial processes.

Status

Comments



The finance and events team recently implemented a BPAY payment option in the Bookable software platform, which provides this payment option for community halls, sporting fields, etc. which did not have this option previously. Investigating the sundry debtor and DA payment BPAY ability would be the next focus area, which was delayed due to the SaaS migration project, which is now complete.

6.2.3: Undertake effective risk management to manage risks that may arise.

6.2.3A: Annually review Council’s enterprise and operational risks.

Action Action Name Code 6.2.3Ai

Status

Maintain the focus on education, awareness and mitigation with respect to risk management and increase Council maturity in regards to Council's Enterprise Risk Management Framework.

Completed

Comments



Feedback provided to Risk owners at end of Q1 reporting period, as well as during online quarterly reviews. changes to risk ratings made as required. Monthly reporting to ET to recommence for risks outside of appetite, for 2025. Planning for annual risk review to commence in Q3.

Governance and Risk have commenced on-site risk assessments as required and two were completed in Q2 for Merv Lynch and Oatley Pleasure Grounds. Further development of the risk assessment forms is required whilst this process is developed in-house.

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Action Name Code 6.2.3Aii

Status

Comments



Review and report on the Governance and Risk Frameworks status to the Audit, Risk and Improvement Committee.

62

Quarterly reporting to the ARIC has been maintained as required throughout the quarter with an expansion of the detail provided to include all risks outside of appetite. This was well-received by the ARIC. Additional data has been requested for notifiable incidents, in the Child safety and WHS areas. The Governance and Risk team have commenced in-house risk assessments at site inspections, when requested as this service will no longer be provided by Council's risk consultants.

6.2.4: Ensure procurement policies and practices demonstrate best practice in probity assurance and legislative compliance.

6.2.4A: Review procurement policy and practice through the Local Government Procurement Program.

Action Action Name Code 6.2.4Ai

Status

Comments



Focus on procurement and contracts governance strategies and practices via continued training, reporting and awareness.

Procurement team has a continued focus on adherence to policy and best practices. Purchase order training continues and has been formalised as part of employee induction. Review of outstanding purchase orders and requisitions is conducted monthly. A review of the procure to pay training course is underway. In the second half of 2024, the Procurement team and Learning and Development team facilitated a fraud and awareness training provided by ICAC. Additional exception reports are being developed and will be released to the business once the testing phase is complete. The first instalment will be a report that shows when an invoice date is prior to the purchase order date. The first procurement quarterly update was presented to the ET in December 2024.

6.2.5: Undertake effective management of council’s digital framework to enable responsive and timely services and information.

6.2.5A: Implement the Digital Resourcing Management Plan.

Action Code

Action Name

Status

6.2.5Ai

Continue to implement digital transformation initiatives that improve our eplanning, regulatory and asset management services.



The team has been working to identify a suitable partner to support the Enterprise Resource Planning (ERP) project, a long-term initiative aimed at enhancing efficiencies in e-planning, regulatory processes, and asset management.

Additionally, we have been focused on resolving complex issues following the SaaS migration that occurred in Q1. Work has now recommenced on initiatives designed to deliver minor efficiencies for staff, along with the development of new public applications to streamline community interactions with Council.

6.2.5Aii

Engineering trust through the implementation of the



The Independent Audit Program 2024/26 is now underway, with the Network Segmentation and Security Audit currently in progress. The audit report is anticipated to be finalised in early Q3 and will be presented to the ET and the Audit, Risk, and Improvement Committee

Completed

Comments

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Code

Action Name

Status

63

Comments

independent information security audit program, to build business resilience and safeguard Council's information.

(ARIC).

The Internal Network Penetration Testing is scheduled to commence, with findings to be reported through the same channels (ET and ARIC).

Concurrently, efforts to address outstanding audit actions are ongoing, with progress being monitored and reported regularly.

6.2.5Aiii

Implement Annual program of funded initiatives for organisational plans of Council: - Customer and Digital Experience Program - Cultural Program - 2030 Library Strategy - 2021-2031 Early Learning Services Strategy.



The IMT team has been actively collaborating with the Community and Culture team on the implementation of a new Contact Centre Platform and the further rollout of the community booking system. These initiatives are designed to enhance operational efficiency and improve the delivery of community services.

The replacement of the Contact Centre Platform will provide a more robust and user-friendly system, enabling better customer engagement and streamlining service delivery. Meanwhile, the continued implementation of the community booking system will facilitate more seamless management of community events, and facility bookings.

Together, these projects lay the foundation for expanded capabilities, supporting the strategic goals and initiatives of the Community and Culture team.

6.2.5Aiv

Review Council's Enterprise architecture to future proof and enable secure, scalable information services.



Update: Market assessment of Council's enterprise systems has now commenced since the successful migration of the Technology One enterprise platform to the cloud was completed. after the conclusion of this project, resourcing has now become available to focus on the Enterprise Resource Planning (ERP) project. the first step will be to "Go to market" to acquire high level consultancy support to guide the next stages in this significant project. The RFP for such a resource has closed on 25 November 2024, and 3 key vendors have been identified.

Initial discussions with these vendors has commenced and will continue into Q3.

Completed

On Track

Off Track

Cancelled

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64

6.3: Our community knows why and how decisions are made.

6.3.1: The community is informed, has access to information and Council reports and reports from other levels of government, institutions and organisations pertaining to Georges River are made public.

6.3.1A: Maintain online public registers as required under the Government Information (Public Access) Act 2009 (GIPA) and Designated Persons disclosure returns (section 4.21-4.27 of Council's Code of Conduct).

Action Action Name Status Code 6.3.1.Ai

Continue to maintain online public registers as required including gifts and benefits and Councillor disclosures of interest returns.

Comments



The Governance and Risk team has been working consistently to increase the accuracy and timely updating of registers, ensuring those business units responsible are advised of their requirements and provided the information to maintain Council's obligations. This compliance is reported to the ARIC and in the Governance report to ET. Disclosures of Interest for designated persons and the Gifts and Benefits public registers were updated in Q2. The Investment report is updated monthly by the Finance team. There is a review of the contracts register being undertaken in Q3.

6.3.1B: Report to the Office of Local Government and the NSW Ombudsman on Code of Conduct and Public Interest Disclosure matters in accordance with statutory reporting requirements.

Action Action Name Code 6.3.1Bi

Status

Continue reporting statistics to the Office of Local Government, NSW Ombudsman and the Information Privacy Commission in accordance with statutory reporting requirements and Council's Procedures for the Administration of the Code of Conduct and Public Interest Disclosures Reporting Policy.

Completed

Comments



Code of Conduct statistics were reported by the Chief Audit Executive to both ARIC and in the Annual Report, as were PID and GIPA statistics by the Governance team.

On Track

Off Track

Cancelled

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65

6.3.1C: Comply with all requirements of Integrated Planning and Reporting legislation, including progress reports for the Community Strategic Plan, Delivery Program and Operational Plan.

Action Action Name Code 6.3.1Ci

Status

Comments



Communicate Council's progress against the Community Strategic Plan, Delivery Program and Operational Plan.

The Annual Report and State of Our City Report are completed, endorsed by Council and on the Council’s web. The revised CSP is on track, community consultation has been completed and the CSP is currently being written based on the feedback in conjunction with our consultant. The completed drafts of the CSP, Delivery Program, Operational Plan and Resourcing Strategy as well as the CSP will go to the April Council meeting to go on public exhibition for comment.

6.3.1D: Provide live webcasting of all Council and Committee meetings.

Action Action Name Code 6.3.1Di

Recordings of all Council and Committee meetings to be available on Council's website for a period of four years (from 2021 onwards).

Status

Comments



This has now become a Council process.

6.3.1E: Maintain online records of Council and Committee papers and minutes.

Action Action Name Code 6.3.1Ei

Status

Ensure the unconfirmed minutes of each meeting of Council are published on Council's website within five business days.

Completed

Comments



Unconfirmed minutes have all been published on Council's website within five business days of the meeting occurring.

On Track

Off Track

Cancelled

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66

6.4: The workforce is inspiring, diverse and engaged.

6.4.1: Implement leading people practices to create a high performing, capable and resilient workforce.

6.4.1A: Implement a Workplace Health and Safety System to support a well and safe workplace.

Action Action Code Name 6.4.1Ai

Evaluate Work, Health and Safety (WH&S) procedures and implement effective controls to manage WH&S risks.

Status

Comments



WHSMS review and actions remain on track / ongoing.

WHS Risk Management & Responsibility training concluded November 2024.

10 x total Toolbox Talks for City Operational Services were delivered (as per the Toolbox Schedule 2024) for the reporting period. Focus on high risk works, education, Safework updates, incident awareness.

Both the Corporate and Operational WHS Committees are effectively conducting their duties in a proactive safety focused manner, issues are being resolved within agreed specific timeframes, and committee members are actively contributing to safer workplace in a collaborative environment.

WHSMS Documents for review/development in progress.

6.4.1B: Implement the 2022-2026 Workforce Management Plan.

Action Code

Action Name

Status

6.4.1Bi

Enhance and refine Council's Performance Excellence Program to achieve leading practices in reviewing, managing and recognising performance, fostering an environment where employees are engaged, aligned and motivated to excel in their roles.



The biannual salary review process was successfully launched in November. Key establishment data was provided to Directors and Managers to support assessing eligibility of staff for consideration and discussion of salary increase and performance reward recommendations.

In addition, an auto calculation template was developed to collate recommendations in each directorate and streamline the exercise of financial costing and processing of General Manager approved outcomes

by People & Culture and Finance. Approved salary increases and performance reward outcomes for each directorate were determined at the General Manager level salary review meetings in December, to be paid in the pay period ending 31 January 2025.

6.4.1Bii

Design and implement Council's Diversity, Inclusion and Belonging Strategy to ensure a diverse and



Further consultation with community capacity building team to collate feedback to be provided to the consultant in the new year.

Completed

Comments

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Code

Action Name

Status

67

Comments

inclusive workplace that supports and develops great people from diverse backgrounds, ensuring our people feel valued and are showing up to work as their best self.

6.4.1Biii

Refine and strengthen Council's Wellness and Belonging Program to drive a healthier, happier and more productive and engaged workforce, and promote Council as an employer of choice.



Mental health month initiative Lunch! The New Happy Hour was very well received and was designed in consultation with our M-FIT champions network to leverage them as wellness ambassadors. The initiative launched a wellness survey that is being used to explore wellness offerings that can be offered to staff to support their wellbeing at work. A call out for more staff to join the M-FIT champions network saw 28 new M-FIT applications come through with 25 progressed to undertake Mental Health First Aid Training in Q3 2025. People Experience partnership meetings also commenced with an agenda item checking in with teams about psychosocial hazards providing insights into programs that can be planned for 2025 to mitigate and prevent these hazards in the workplace.

Continued planning of a WELL-FIT program for 2025 and ongoing.

6.4.1Biv

Design and implement Council's Talent Acquisition and Retention Strategy to drive greater diversity and ensure we have the right people in the right roles with the right capabilities.



Work has continued on focus challenge areas of the TA Strategy: 'Knowledge Gap', 'Internal Stakeholder and Candidate Experience' and 'Sourcing Strategies'. Sessions have been confirmed and will commence from 11 February for our new education program: 'Targeted Talent Acquisition: Creative and Inclusive Strategies to Attract the Right People'.

Sessions are mandatory for all Managers, Coordinators/Heads of, and Team Leaders, and optional/strongly encouraged for those who have formed part of a recruitment panel in the past or who aspire to in the future. The redeveloped Talent Acquisition Policy, and new Offboard to Onboard Procedure, introducing a bespoke recruitment campaign menu were implemented in December following a consultation process. Work also continued on review of Council's 'careers' page content and LinkedIn Life Page content, to be completed by Q4.

6.4.1Bv

Design a modern and future lead flexible working scheme, embracing flexibility for success, by establishing flexible working



A staff survey is being developed, to be launched in Q3, providing opportunity for all staff to provide feedback on the current flexible work opportunities at GRC, and to advise the most important flexible working opportunities for them, gaging professional and personal. Data from this survey will inform Flex-Fit 2.0, the evolution of the current Flex-Fit Policy, including consideration of the 4 Day Week model across other areas of Council.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

Action Code

Action Name

Status

68

Comments

arrangements that truly promote flexibility across our diverse workforce.

Completed

On Track

Off Track

Cancelled

Georges River Council Half Yearly Progress Report 2024/25

69

Delivery Program and Operational Plan 2024/25 July to December 2024 Half Yearly Progress Report georgesriver.nsw.gov.au

Completed

On Track

Off Track

Cancelled