& Consumer Satisfaction Surveys

In Michigan, mental health service areas are divided into 10 regions called PIHPs (Prepaid Inpatient Health Plans). Genesee Health System is in the Region 10 geographic area. This region includes GHS, Lapeer County CMH, Sanilac County CMH, and St. Clair County CMH.

Each year, the Region conducts a consumer satisfaction survey in conjunction with each county provider.

In Genesee County, 165 adult consumers and 70 children who were consumers responded to the survey provided by the Region. In addition, GHS reviewed surveys from 191 individuals who were recently discharged from services.

In the Region 10 surveys, 98% of adults and 82% of children surveyed said they were satisfied with the services received.

In the discharge surveys, the open-ended questions elicited comments of satisfaction, dissatisfaction, and general availability of services. Most were overall positive, and some gave feedback for improvement.

Overall, the Region identified recommendations for the area that included:

• Review barriers to service

• Address nationwide staffing crisis and that impact locally

• Review areas of person-centered planning

• Review lower scores of satisfaction for children