LaPlante | Williams

OUT D OOR LI V I NG

In this issue:

Your Proposal

Portfolio of Pictures

What to Expect Next ?

ABOUT ATMOSPHERE WHAT QUESTIONS TO ASK 5 BIGGEST MISTAKES MADE BY HOMEOWNERS

ATMOSPHERE OUTDOORLIVING

Everything You Need To Know About Pool Construction If you want to be sure that your pool and spa build or remodel is the perfect experience, then you will love this handy little guide. This was not written to sell features of a pool or spa, nor to promote a particular pool builder.

Instead, this was written specifically for you, the homeowner, to help you get exactly what you want, no matter how inexperienced you may be. The secret to getting The Perfect Swimming Pool or Spa is to learn more about the building process.

•

Portfolio of Pictures

•

Your Proposal

•

About Atmosphere

3 4 5

•

What to Expect Next

6

•

Proposal Overview

8

•

5 Biggest Mistakes Made by

9

Homeowners •

Questions to Ask Your Pool Builder

10

•

Clients Bill of Rights

11

•

Thank You

12

PORTFOLIO OF PICTURES As the saying goes, a picture is worth a thousand words! With that in mind, we wanted to share some great images of our custom pools so you can let your imagination run wild and envision your perfect backyard environment!

So here are “a few thousand words” for you to enjoy!

3

POOL PROPOSAL January 3rd, 2024

LaPlante | Williams Residence 13140 E Desert Holly Drive DBA: Atmosphere Outdoor Living ATMOSPHERE POOLS & LANDSCAPE ROC# 346202 | 346203 | 345849

4

About ATMOSPHERE OUTDOOR LIVING

5

ATMOSPHERE Has A 5 Star Rating

INTRODUCTION Hello, Thank you for letting us quote your exciting landscaping project.

Having a beautiful yard you can be proud of and enjoy year round is our goal.

Attached you will see a full quote of work to be done as well as pictures showing the areas we will be working on.

Please review the quote and highlight any areas you may have questions on. I have broken the actual quote down into simple line items for easy reference and discussion.

The following are the steps we will take once we agree on the project.

Get sign off on all work that will be completed 2. Pre-construction walk through 1.

3.

Removal of all old materials and waste if necessary

4.

Fully licensed and insured crew will then begin the process of completing your work

Contact with your project manager or sales person will happen throughout your project 6. Final sign off and payment of the entire project once complete

5.

Thank you again for letting us be part of this exciting landscaping renovation and we look forward to giving you the dream yard you have always wanted Warmly,

PROPOSAL OVERVIEW Pool Items: 126 Perimeter 581 Area 3 – 7 Depths

40x23 Length x Width 1195 Interior Area 21,186 Gallons

Standard Excavation - 8 to 10’ gate Plumbing - In-floor cleaning system - Upgraded loops and returns - Upgraded 2.5 suction line - Automatic water leveler - Aerator Steel (rebar) - Installed per engineering specifications - Upgraded to #3 and #4 steel Electric - Bonding per code; GFCI Shotcrete - Installed per engineering specifications; 12” bond beam; 6” walls and floors; 8” stress areas Equipment - Hayward equipment - Cartridge filter – Swim Clear Cartridge Filter - (2) Variable speed pumps – TriStar 950 VS - (6) LED multi – Color Logic 320 LED Light Automation - Hayward control panel – Omni Smart Pool Automation Baja Shelf – with umbrella sleeve (2) Water Features and Raised Deck +18 Spa Coping – Travertine; color TBD Tile - color TBD Pool Interior: mini pebble; color TBD *Price does not include hard dig. Unfortunately, a hard dig will not be determined until excavation starts. If a hard dig is determined, the price will be given to the homeowner before completion of the dig.

*Price does not include landscape repair

Atmosphere Pools and Landscape Proposal - ROC#345849 ROC#346202 ROC#346203 Client Name: Client Address: Phone: Date:

LaPlante | Williams Residence 13140 E Desert Holly Drive 520-891-0909 1/31/24

126 Perimeter 5 Avg Depth 581 Area 6 Max Depth 3.5 - 6 Depths 1195 Interior Area 40 x 23 Length and Width 21,186 Gallons ALL pricing is itemized out and easy to read. Atmosphere DOES NOT do base packages!

We aim to lower your price, and give you an expderience you can enjoy.

Quantity 1

Items Description Pool Permits Engineering | Permits | Plans |Layout

Unit ea

Price $

Total Permit Items Pool Excavation Standard Excavation - Pool and Spa Over 5' Deep - 7' deep Dump Fees - varies by location *Price does not include hard dig Total Excavation Items 1 1 1

1 30 2 6 1 1

Pool Plumbing In-Floor with Spa - Complete infloor cleaning system In-Floor Heads In-Floor Valve Waterfall Lines - includes 40' Additional Spa Jets and Pump 2nd Skimmer

$3,850.00

ea ea ea

$ $ $

Pool Rebar Diving Pool with Spa

Total Rebar Items

1

5,280.00 1,045.00 605.00 $6,930.00

ea ea ea ea ea ea

$ $ $ $ $ $

Total Plumbing Items

1

3,850.00

10,250.00 3,795.00 1,320.00 1,650.00 3,080.00 605.00 $20,700.00

ea

$

6,270.00 $6,270.00

Pool Electric Electric Minimum - includes bonding, GFCI, hooking up pumps, automation, ea $ lights,7,000.00 etc.

Total Electric Items

1 1 1

Pool Gas Lines Gas Run Heater Hookup Gas Permit

$7,000.00

ea ea ea

$ $ $

Total Gas Line Items Pool Equipment 1 Pool | Spa | Water Feature - with OmniPL 1 Salt System *Equipment details on PROPOSAL OVERVIEW page Total Equipment Items

48 1

Pool Shotcrete Shotcrete Shotcrete - Spa

$6,507.50

ea ea

$ $

Pool Water Features Water Features and Raised Deck

ea ea

$ $

1 1 1

ea

$

ea ea ea

$ $ $

Pool Deck Travertine Coping - upgrade

lf

$

Pool Interior Mini Pebble - pool and spa with glass

Pool Miscellaneous Starter Kit Pool StarUp 1 Month Free Maintenance Masonry Delivery Charge

3,465.00 $3,465.00

ea

$

Total Interior Items

1 1 1 1

2,200.00 880.00 3,300.00 $6,380.00

Total Deck Items

1

7,700.00 $7,700.00

Total Tile Items

126

26,400.00 1,375.00 $27,775.00

Total Water Feature Items Pool Tile Standard Pool Tile - includes step and bench tricm Standard Pool Tile - spa Upgraded Tile - on spa

18,150.00 1,870.00 $20,020.00

Total Shotcrete Items

1

5,600.00 412.50 495.00

16,500.00 $16,500.00

lf lf lf lf

$ $ $ $

165.00 935.00 302.50

1 Paver Delivery Charge 1 H&D Total Miscellaneous Items

52 2 700 200

Irrigation Items Deco Drain Drip Valve Assembly Drip Line Emitters

ea sf

$ $

302.50 385.00 $2,090.00

lf ea lf ea

$ $ $ $

929.50 473.00 1,540.00 880.00

Total Irrigation Items

$3,822.50

80 80 80 3 10 6

Landscape Items 1 Gallon Shrub 5 Gallon Shrub 5 Gallon Standard Cactus 24" Box Trees Ocotillos - 6' Saguaro Spears

ea ea ea ea ea lf

$ $ $ $ $ $

1,936.00 3,080.00 5,720.00 1,287.00 1,540.00 660.00

10 10 10 2

2x2x1 Boulders 250# 2x2x2 Boulders 500# 2x3x3 Boulders 750# Pre-Emergent

ea ea ea ea

$ $ $ $

1,320.00 1,540.00 2,145.00 330.00

54 1 500

Spot and Path Lights - LED 300w Timer Light Wire

ea ea lf

$ $ $

7,722.00 396.00 990.00

245

Travertine Border - ExE

lf

$

2,964.50

Total Landscape Items

85

Granite Items Granite Tier 1

$31,630.50

ton

$

Total Granite Items

12,155.00 $12,155.00

1 40 5 64

Masonry Items Block Wall 8" Tall - Bocce Court and Golf Area Block Wall 3' Tall - Front yard wall Block Wall 5' Tall - garbage cans Retaining Wall 2' Tall - planter wall

ea lf lf lf

$ $ $ $

3,157.00 2,640.00 429.00 4,646.40

18 1 1 1

Seat Wall 18" Tall w/ Travertine Cap AND Backrest Wall Conversation Fire Pit - 18" Glass Fire Rings

lf ea ea ea

$ $ $ $

1,881.00 1,705.00 522.50 297.00

1

Gas Key Valve

ea

$

508.20

12 12 25 6 75

3x3x12 BBQ w/ Travertine Paver 42" Bar Top w/ Travertine Paver Cap Water Run Electrical Outlet Electrical Run - 110V *No appliances Included

lf lf lf ea lf

$ $ $ $ $

3,960.00 1,914.00 233.75 759.00 990.00

1 2 1 6 330 1

Media Wall Standard Pillar 16x16x8 Stacked Stone or Tile on Media Wall and Pillars Track Lighting 4k Pergolas 4k Permits

ea ea ea ea ea ea

$ $ $ $ $ $

1,650.00 1,320.00 4,950.00 1,320.00 18,150.00 1,650.00

1

Stucco and Paint

ea

$

1,650.00

Total Masonry Items

$54,332.85

2190

Flatwork Items Fresca Pavers - small versailles pattern

sf

$

36,135.00

1110

Pavers - standard

sf

$

8,547.00

Total Flatwork Items

1625 1220 5

Turf Items Artificial Grass Putting Green Cups and Flags

$44,682.00

sf sf ea

$ $ $

Total Turf Items

1 1 1

11,171.88 12,078.00 825.00 $24,074.88

Miscellaneous Items Masonry Delivery Charges Paver Delivery Charges Hauling & Dumping

Total Miscellaneous Items Grand Total DISCOUNT Sub Total Tax Project Total

ea ea ea

$ $ $

275.00 275.00 385.00 $935.00 $306,820.23 $20,000.00 $286,820.23 $17,352.624 $304,172.849

Pool Total Landscape Total Taxes

$135,187.50 $171,632.73 $17,352.624

What to Expect Next Contract Adjustment : There may be adjustments to the contract depending on any upgraded features.

Final and Contract Signing : Upon your final approval, sign the contract.

Material Selection : Choose materials for the decking, pool interior and any water feature.

Engineering Plans and Permits : Draw up final engineering plans. Apply for necessary construction and utility permits.

Permitting Process : The permitting process typically takes about Two weeks.

6

What to Expect Next Start Date and Construction Schedule : After permits are approved, set a start date and lay out the construction schedule in phases.

We will keep you informed about the completion of each stage.

Construction Completion : When construction is finished and the pool Is filled, we will conduct an orientation on operating the pool equipment.

Final Dive-In : After the orientation and pool chemicals are balanced, You and your family are ready to enjoy your new outdoor space!

TERMS AND CONDITIONS 1. ATMOSPHERE Pools and Landscape, LLC price includes all materials, labor, taxes and permits to

complete all work according to specifications and materials incorporated herein or attached in accordance with the plan concept.

2. Any alteration or deviation from the plan or contract involving extra costs will be executed on a

signed addendum and may become an additional charge over and above this contract amount.

3. It is the responsibility of the Homeowner to ensure the plans comply with any applicable Codes,

Covenants, and Restrictions of their Homeowners Association.

4. The design submitted with this proposal is exclusive property of ATMOSPHERE Pools and Landscape, LLC

and may not be used in whole or part without the express written consent of ATMOSPHERE Pools and Landscape, LLC.

5. ATMOSPHERE Pools and Landscape, LLC shall not be responsible for delays or failure to perform due to:

acts of nature, threat to inclement weather, accidents, delays caused by Homeowner, non-issuance of all required permits, lack of availability of construction materials, or other delays beyond contractor’s control.

6. Grade, drainage, and flow of water, at the above-listed project address, are the responsibility of

Homeowner, Developer and/or Home Builder. ATMOSPHERE Pools and Landscape, LLC will maintain the grades, drainage, and water flows provided. Under no circumstances will ATMOSPHERE Pools and Landscape, LLC be held liable for damages that may occur due to improper grades, drainage, or water flow. Any issues or concerns with grade, drainage, or water flow shall be addressed before work commences.

7. Homeowner understands and agrees the final payment shall be paid upon substantial completion of this

work – BEFORE final interior is finished. Any other payment arrangements must be outlined on this contract at the time of signing.

8. All

landscape and pool materials installed or not remain the property of ATMOSPHERE Pools and

Landscape, LLC until paid in full.

WARRANTY Protection Warranty All workmanship, labor and materials used in construction by ATMOSPHERE Pools and Landscape are covered by the two-year protection warranty to the original owner from the original start-up date unless otherwise specified. Most pool equipment carries a two-year warranty. Some equipment may have shorter or longer manufacturer’s warranties and such warranties apply. All Workmanship warranties are strictly followed as dictated by the Arizona Registrar of Contractors and all workmanship, and materials are to be free from defect from start up on the project. All warranty requests must be submitted via calling into the office and/or e-mailing your request at general-info@azatmosphere.com Limitations Defects or failures caused by the lack of maintenance, proper care and/or correct water chemistry. The swimming pool shall be kept full of water at all times except for the purposes of repair or maintenance not to exceed five (5) days. The swimming pool shall be used in a normal and reasonable manner. (Pools should not be drained when it is 90 degrees or more outside.)

Coverage ATMOSPHERE Pools and Landscape warrants, subject to the conditions set forth herein, that it will either repair or replace at its sole discretion any of the following or other warranted items, provided defect is caused by improper workmanship or materials.

Plumbing All piping systems, water and gas, carry a five-year workmanship warranty subject to outside influences such as negligence, acts of God, expansive soil, or other uncontrollable conditions.

Electrical All electrical installations carry a five-year workmanship and material defect warranty. Computers, bulbs, automated valves, water levelers, etc. carry less than two years, so it is advisable to review manufacturer warranties for these items.

Shotcrete | Gunite Home owner is required to “water down” the shotcrete for 3 days after shotcrete is complete – 3 times a day (morning, afternoon and evening). “Water down” means – make sure the shotcrete is wet, standing water is not necessary. This will ensure the shotcrete cures the way it is supposed to. Shotcrete comes with a LIFETIME warranty for the original buyer.

Equipment ATMOSPHERE Pools and Landscape honors all equipment manufacturer warranties. Most equipment carries a two-year warranty. ATMOSPHERE Pools and Landscape prides itself in offering the highest quality equipment to you, the client. Due to this, we carry several different lines of equipment that in many cases offer varied warranties. Please ask your design consultant for the warranty information for your specificequipment unique to your project.

Deck All decks carry a five-year workmanship warranty. ATMOSPHERE Pools and Landscape has set forth many procedures to aid in the prevention of cracking, however, hairline and minor cracks are common in all concrete.

The Arizona Registrar of Contractors has published criteria for repairable concrete failures. This statute defines the areas of workmanship criteria.

Tile and Stone All tile and stone (that have been deemed acceptable by the manufacturer for use around swimming pools) carry a five-year workmanship warranty. All tile is subject to some discoloration over time due to lot dyes.

There may be some variation in tile color due to dye lots, such is common and not considered a default.

Due to varying chemistry in water, calcium buildup and discoloration of tile is common. It is recommended that your pool be serviced by an experienced professional to help minimize these conditions.

All natural stone, including flagstone and slate, are prone to flaking. Over time, many stones will cease in flaking, however, some stones continue this process for many years. This flaking is a natural process that is not consideredpoor workmanship or material defect. Some discoloration and calcification may occur over time and can be expected.

Masonry All masonry carries a five-year workmanship warranty. ATMOSPHERE Pools and Landscape has set forth many procedures to aid in the prevention of cracking, however, hairline and minor cracks are common in all concrete, including stucco, rock joints in waterfalls, and grout lines. The Arizona Registrar of Contractors has published criteria for repairable concrete failures.

Interior Finishes ATMOSPHERE Pools and Landscape prides itself in offering the highest quality interior finishes to you, the client.

Due to this, we carry several different lines of finishes that in many cases offer varying manufacturers warranties. Please ask your design consultant for the extended warranty information for your specific finish.

Regular Pebble and Mini Pebble aggregate products are warranted against failure for 5 years from the date of installation. This is for material failure, not chemical abuse or structural failure. Workmanship is warranted for 5 years also as long as it is covered by water. If the product is out of water, such as on rolled bond beam, etc., the workmanship warranty is for 2 years. Micro Pebble is warranted against material failure for 5 years also.

Labor and workmanship is warranted for Pebble Finafor 2 years. (Please refer to the Pebble Fina Start up letter for further clarification).

Natural stone and application techniques can result in color variations in tone and appearance. This variation in shades is not to be considered a failure. These color and shade variations are one of the highlights of the natural pebble pool finish.

Discoloration, staining, marbling, minor surface cracks or checking, spider cracks, shrinkage cracks, cracks, and minor cracks caused by structural damage are excluded from the warranty.

Cleaning Systems Paramount PV3, A&A and Blue Square warrants that all cleaning head bodies will be free of defects for as long as the original pool owner owns the pool.

Paramount PV3, A&A and Blue Square warrants that the water valve will be free of defects for three (3) years.

Exclusions This warranty does not cover pools that are located on properties 1) which are used for rental or commercial purposes or 2) which are located outside the metropolitan Phoenix area. ATMOSPHERE Pools and Landscape may elect to provide coverage outside Phoenix but only upon the written authorization of ATMOSPHERE Pools and Landscape management. Except to the extent prohibited by applicable law and provided in this Warranty or the Standard Warranty, no other warranties, whether express or implied, including the warranties of merchantability and fitness for a particular purpose, shall apply.

Limitations Coverage under this Warranty includes the repair and replacement of Warranted Items that are damaged during the course of normal use only. Coverage does not include the repair or replacement of any Warranted Items damaged as a result of: 1) a condition that constitutes a violation of any building code in effect at the time of damage; 2) repairs, alterations or service not performed by authorized ATMOSPHERE Pools and Landscape personnel; 3) failure any of the Warranted Items as outlined in the manufacturer’s owners’ manual; 4) any alterations or modifications from manufacturer’s original specifications made to Warranted Items; 5) failure to maintain proper chemical balance of pool water; 6) missing parts; 7) structural changes made by Buyer; 8) fire, electrical failure or surge, water damage, lighting, mud, earthquake, storms, freezing, accidents, pests or any other act of God; 9) neglect or abuse. Coverage under this Warranty does not include the repair or replacement of Warranted Items which are damaged due to normal wear and tear, including but not limited to, skimmer, lids and baskets, rubber gaskets or o-rings, pump baskets, filter pressure gauges, D.E. filter grids, Mega Media elements, Filter Media, light bulbs or remote control batteries. ATMOSPHERE Pools and Landscape is not responsible for matching colors or brands which are no longer available, but will make a reasonable effort to match colors or brands as close as is possible. ATMOSPHERE Pools and Landscape reserves the right to substitute parts or items as deemed necessary by ATMOSPHERE Pools and Landscape. In the event of buildingor similar code changes, ATMOSPHERE Pools and Landscape is not responsible for additional material, expense or performance of service required to restore the pool to its original condition.

Warranty Period The term of this Warranty will begin on the Effective Date (start-up date) and will continue for the entire time the pool is in possession of the Buyer, provided that Buyer has paid ATMOSPHERE Pools and Landscape its entire payment obligation pursuant to the pool contract.

Submission of Claims To properly submit a claim pursuant to this Warranty, Buyer or Buyer’s authorized agent must notify ATMOSPHERE Pools and Landscape of damage to any of the Warranted Items as soon as the damage is discovered. Failure to notify ATMOSPHERE Pools and Landscape within a reasonable time shall void any warranties afforded herein.

ATMOSPHERE Pools and Landscape shall not charge a service call for any items that fall under the Standard Warranty (with exception of any warranty exclusionary items noted above).

Governing Law All workmanship warranties will comply with and are requested by Arizona Revised Statutes as deemed in writing by the Arizona Registrar of Contractors.

Liability ATMOSPHERE Pools and Landscape and its staff is not responsible for incidental or consequential damages that are as a result of the use or ownership of any ATMOSPHERE Pools and Landscape pool or products.

ATMOSPHERE would like to thank you for the opportunity to allow us to bid on your project. We understand that a project of this size is an important investment, and we are dedicated to provide the highest quality of work for you. If you have any questions or concerns, please feel free to reach out to us at any time. Thank you again for the opportunity, and the team at ATMOSPHERE looks forward to working with you.

5 BIGGEST MISTAKES MADE BY HOMEOWNERS Starting any home building project is always momentous.

For most people, it involves living with the work in progress – not to mention lots of decisions, excitement about the changes, and hopefully, a final reveal that makes everyone happy.

Whether you are starting from scratch with a new pool, or remodeling your existing pool, before you start your journey of looking at samples and design drawings, make sure you do not make these building mistakes as outlined by builders themselves.

Not Knowing What You Want Before you even begin interviewing pool builders, make some hard decisions.

This is the time to ask yourself what you want to accomplish, and why.

When you can communicate these specific goals to your builder, you will be able to tap into their knowledge on how to make your vision come to life. Doing research on your likes and dislikes, materials and ideas will only help when you sit down with your builder – and help you feel confident about your choices.

2

1

Really Thinking About Your Lifestyle Do you have an active household? Are children and pets a part of your life? Do you need something that will be low maintenance?

Who will be using it? Questions like these may seem simple, but they will tell you and the pool builder a lot about how to determine features for your pool and spa build or remodel.

9

5 BIGGESTMISTAKES MADE BY HOMEOWNERS

Neglecting Window Shopping Get out there and explore your friend’s pools or view photos of pools or spas online.

Find out what works best in your area and what does not. If your home has features you are proud of, you can see how others with similar homes have added to the aesthetic in their backyard pool or landscaping.

Home shows are another great way to learn about the latest innovations and styles that work well for our area. It is one of the few times that you will be able to stock up on information and brochures from a wide variety of businesses – and you will get lots of inspiration.

4

3

Being Realistic About Your Budget Once you determine your goals for your building project, set your budget.

And, once you set your budget, add on an additional 20% of that amount as a reserve. Do not move ahead unless you can assure that you have that cushion in place. With your budget and reserve set aside, you will not only reduce your stress levels, but you might even have a surplus at the end of the project.

Choosing Your Builder Carefully The first company you interview may not be the best choice. By talking to at least three builders and getting quotes, you will have a firm idea of your project scope, and possibly learn about some items you did not consider.

Be sure that any company you work with has not only proven themselves in the past by having lots of positive reviews online but will also be there in the future if you need them. Be aware of companies that claim to be experts but only have a year or two of experience. Excellent communication and the ability to listen to your needs are essential for any builder relationship.

5

TOP 5 QUESTIONS TO ASK YOUR POOL BUILDER One of the best things you can do to ensure your building project goes smoothly is to treat your relationship with your builder like you would any other relationship. After all, this is a person to whom you will be entrusting a significant amount of your time, money, and, of course, your home.

Do not be afraid to ask lots of questions. A good builder wants you to ask questions so you can be sure you are on the same page every step of the way. Here are some questions you can start with:

ONE

What is included in the price?

Pool building and remodeling involves a lot of different elements and moving parts, all of which can be difficult to keep track of. A great way to ensure nothing falls through the cracks is to ask about what—exactly—is included in your builder’s pricing. The last thing you want is to come to the end of a project only to find that things you expected to be completed will cost extra time and money.

TWO

Can you get the materials I want?

A building project is a major investment, both financially and with your time, so you do not want to end up with a final product that does not look like what you had in mind. To prevent that from happening, it is important to be clear on the types of materials you want to use. Do not make the mistake of letting a builder talk you into using materials that are almost what you want, but not quite. Be open about the specifics of the look and feel that you are after and bring photos to further illustrate your ideas.

10

TOP 5 QUESTIONS TOASK YOUR POOL BUILDER

THREE

Is the company going to be around in the future?

The most beneficial builder relationshipis one thatcan lasta lifetime.

That isbecausethe builder you hire isgoing tobecome intimately familiar with your needs, desires, and style sensibilities, which will make him/her far better equipped to make any changes or updates you would like to get done in the future. So, you want to be clear on the future of your relationship and feel confident that if any issues, problems, orprojects arise in your future, they will be there to have

FOUR

What factors can affect the timeline?

A primary challenge ofa building project is waiting forthat project tobe completed. There isnoway around it—quality renovations take timeand, often, a whole lot of it. For a strong, realistic handle on your project’s timeline, askyourbuilder whatfactorswill affectit. It isalmostinevitable that unexpected obstacles will arise, but if you stay informed on how thoseobstacles will impact the length of your project, youwill be able to plan accordingly and rest easier.

FIVE

How will you stay in touch with me through the process?

We cannot emphasize enough the importance of strong communication when it comesto making your building project run as smoothly as possible.

As mentioned, it is an inevitability that unforeseen obstacles will come up throughoutthe process, and time is money. To make sure thoseobstacles do not slow down the project is to keep an open line of communication so that you can answer questions and make important decisions as soon as they come up.

The more open and communicative youare with each other, the more trust youwill have in the process. Withholding questions orlimiting your communication can have costly consequences.

CLIENT BILL OF RIGHTS We believe that each client should understand his or her rights as a client and should understand our pledge to you.

We have a professional responsibility and ethical obligation to act with integrity, honesty, competency, and confidentiality and to instill and preserve your confidence in the results that we guarantee.

Therefore, we advocate and declare the following rights to clients in respect of our duties and obligations: Atmosphere Outdoor Living will act with professionalism, integrity, competence, and objectivity at a l l times.

Atmosphere Outdoor Living will deliver a l l t hat was promised within the signed contract/proposal.

Atmosphere Outdoor Living will have the utmost respect for your time.

Weather permitting, a ll timelines will be met and delivered upon unl es s otherwise agreed.

Atmosphere Outdoor Living will establish a f lo w of communication, responding to a l l needs and concerns within a timely manner.

Atmosphere Outdoor Living will provide you with accurate information and services in real time. Atmosphere Outdoor Living will, as an industry professional, address your concerns and provide services while maintaining the highest l ev el of professional judgment and undivided attention. Atmosphere Outdoor Living will remain honest and will not knowingly understate or overstate problems or successes.

Atmosphere Outdoor Living guarantees t hat your personal information will be held with strict confidentiality.

Atmosphere Outdoor Living will t r eat you with the personal respect t hat you deserve.

Should we fail in our responsibilities and obligations to you, our client, we will work diligently to correct any issues that may arise, and will correct them to your full satisfaction. Under no circumstances will we seek to minimize or disregard your concerns. Our goal is to adhere to the foregoing client Bill of Rights at all times and during all communications.

11

Dear [NAME], I wanted to express our sincere gratitude for choosing Atmosphere Outdoor Living as your pool builder. Your trust in us is invaluable, and we are truly honored to embark on this journey together. At Atmosphere Outdoor Living, we cherish the relationships we build with clients, and your belief in our capabilities fuels our commitment to delivering exceptional results.

As we move forward, please know that we are fully dedicated to exceeding your expectations. Your vision, goals, and challenges are at the core of our collaborative efforts for success. Thank you for this opportunity; we look forward to a long and prosperous partnership. If there's anything you need or ways we can enhance your experience, please don't hesitate to reach out.

Warm regards,

AT M OS P H E R E OU T D OOR LIVIN G | WWW .A ZA T M OS P H ER E .C OM | 480.448.0296