Our Performance Summary 2022/2023
Glasgow & Clyde Rape Crisis Helpline: Freephone 08088 00 00 14
2022 to 2027 Strategic Plan https://www.glasgowclyderapecrisis.org.uk/get-informed/strategic-plan/
GCRC Digital https://www.glasgowclyderapecrisis.org.uk/ https://www.roseyproject.co.uk/ https://twitter.com/RCCGlasgow
The content in this document contains references to and detail on rape and sexual violence. Reader discretion is advised.
Overview Glasgow and Clyde Rape Crisis (GCRC) launched our new 5-year Strategic Plan for 2022 to 2027. This performance and impact report provides an insight into how well we have delivered services, represented survivor's experiences and diversity, trained organisations, and worked with young people, to assess how we have progressed with the strategic objectives outlined in our Strategic Plan for its first operational year - the period from 01 April 2022 to 31 March 2023. Comparison to our performance and impact in our previous operational years is also provided. Most importantly though, first-hand testimonies on the difference we have made to women and girls who asked for our help, is presented throughout. These sit alongside the experiences of workers who are by the side of survivors, and partners seeking our help. Our objectives 1. To achieve the best outcomes for women and girls who have experienced sexual violence. 2. To contribute to the prevention of sexual violence and the ability of survivors to safely disclose their experience. 3. To campaign for social change that tackles the sexual inequality women and girls experience. 4. To embrace diversity and excellence within our workforce.
Support to survivors - at a glance We have supported 3,006 individual survivors across all of our services. This is a 16% increase from 2021/22, representing 420 survivors. GCRC serves approximately 21% (1.3million people) of Scotland's total population. Of this 1.3 million, 663,000 are women and girls. The majority of our support 57% (1,700 survivors) is provided to survivors from Glasgow city. With a population estimate of 628,000 people, Glasgow accounts for approximately 11% of Scotland's total. With 51% of Glasgow's population being women or girls we aim to provide at least 55% of our services to survivors from Glasgow. Renfrewshire, East Renfrewshire, East and Dunbartonshire, and Inverclyde account for 10% of Scotland's total population. We aim to provide at least 45% of our services to survivors from these local authority areas. 2000 1800
1700
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1200 1000 800 600 400
350 210
200
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Number
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Almost 49% (1,473) of survivors we have supported in 2022/23 are between the age of 20 and 39 years. The oldest survivor we supported in this period was 80 years old, and the youngest 13 years old.
% of survivors supported
50
40
30 27.1 21.7
20
18.2 15.2
15
10 2.8
0 14-19
20-29
20-39
40-49
50-59
60 and over
Age
Women continue to represent the majority of survivors we support at 2,766 (92%). There has been no change in this operational year to 2021/22 levels of survivors we support who are men, 98 (3.27%) or transgender 16 (0.56%).
Woman Man Transgender Non-binary Non-disclosed 20%
40%
60%
80%
100%
Survivors access our services through many different referral routes. Self-referral levels of 1,043 survivors (34.73%) continues to account for the majority of these routes. 2.60%
3.90%
0.60%
0.90% 5.21% 4.90%
19.72%
17.82%
9.61% 34.73%
Local authority Education
Addiction services
NHS
Rape Crisis Scotland
Police
Counselling services
Voluntary organisation
Criminal Justice & Legal Services
Self
Disclosing ethnicity is always the choice of the survivors we support. Approximately half of survivors supported in this period did share their ethnicity with us, and the majority identified as white (62.79%) African 4.79%
Arabic
2.03%
Asian 11.77%
Black Chinese Indian White
62.79%
15.56% 1.45% 1.60%
The nationality of survivors we support is incredibly diverse. Whilst the majority are from Scotland or elsewhere in the United Kingdom, during the 2022/23 operational period, we supported survivors from: Bangladesh, Belgium, Botswana, Brazil, Cameroon, Canada, Egypt, Greece, Grenada, Indonesia, Iran, Iraq, Ireland, Italy, Kuwait, Libya, Morocco, Namibia, Nigeria, Nigeria, Pakistan, Peru, Poland, Portugal, Salvador, Sierra Leone, Slovakia, Somalia, South Africa, Spain, Sri Lanka, Sudan, Sweden, Syria, Turkey, Uganda and Vietnam.
Survivors who seek our support have experienced rape or sexual abuse for a variety of reasons. An experience of Rape accounts for 49% (1,473 survivors). Female Genital Mutliation Online Abuse Stalking Sexual Assault
10%
20%
30%
40%
Forced Marriage Grooming Childhood Sexual Abuse Rape Sexual Exploitation
50%
60%
70%
80%
90%
100%
The rape or sexual abuse takes place in a variety of locations, including care homes, hospitals, entertainment venues, public transport and in the survivor's or perpetrator's home. Whilst many believe that rape and sexual violence is predominantly a one-off experience, our evidence shows this is not the case with 34% (1,022) of survivors experiencing on-going sexual violence for one year or more.
One-off
Less than 1 year
1 to 3 years
6+ years
4 to 6 years
Postcodes
With Glasgow having the highest population in Scotland, and the most zones (almost 50% of the city) in the top 20% most deprived areas in the country, it's vital that GCRC reaches survivors who need our help in these zones. During 2022/23 we have prioritised survivors from the G20, G21 and G22 postcode area, with the communities in these areas traditionally not accessing our help as easily. Survivors from these areas accounted for 16.3% (277) of all survivors supported in Glasgow, compared to an average of 1% (19 survivors) in prior years. This is an increase of 258 survivors. G1 G11 G12 G13 G14 G15 G2 G20 G21 G22 G23 G3 G31 G32 G33 G34 G4 G40 G41 G42 G43 G44 G45 G46 G5 G51 G52 G53 G60 G61 G62 G64 G65 G66 G69 G73 G76 G77 G78 G81 G82 G83 G84 1
2
3
4
5
6
7
% of survivors from Glasgow overall
8
9
Our success in reaching these communities has been aided by altering our service delivery approach from one that was predominantly city centre based, meaning survivors have to come to where we are, to one that is now community based too. With 7 local bases now consistently present in these community areas, we know this model is vital to providing survivors with the support they need, when they need it. Across the other five local authority areas we operate within, we have also increased our community based services from one (in Clydebank serving West Dunbartonshire) to 5 with the addition of Inverclyde, East Renfrewshire, East Dunbartonshire and Renfrewshire now benefiting from local based services provided by GCRC. We now operate local based direct services in all the local authority areas we support, which we have not done previously. We have had 25,351 contact points with survivors. A contact point includes a phone call, message, email, video call or WhatsApp. This has increased by 30% (5,868) from 2021/22. Over the course of 2022/23 we have significantly improved the average number of days a survivor who is not in immediate crisis, would wait for our emotional and therapeutic support service, our Ruby service for Black, Asian and Ethnic Minority communities, and for young survivors between the age of 13 and 18 years. At the beginning of 2022 operational year, we changed the waiting list for young survivors to remove those between 19 and 25 years old. This was to ensure we provided an immediate response to young people who had disclosed as a result of a prevention or training session with GCRC, or who were experiencing current or historical abuse as a young person.
Av. no. working days wait March 2022 Av. no. working days wait March 2023 400 372
300
No. of days
300
218 200
185
100
20
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8
Ro se y
10
0
Ju
25
Waiting List Type
Survivors requiring justice support will always be triaged and offered a service within 3 days. It is important to note that throughout the year actual waiting times do fluctuate for most of our services depending on demand levels and resource availability. It is helpful however for service and resource modelling to compare average times at the start of each operational year.
Impact
Advocacy in Justice: Support to Report Service 696 survivors supported by 5 workers 21.15% of total support provided Type something 278 survivors' experience evaluated
· 75% of survivors supported, rated the service they received as excellent. · 75% of survivors said they strongly agree that they felt safe and relaxed with their worker. · 62% of survivors strongly agree that they felt well-informed about the services GCRC could offer them. · 88% of survivors strongly agree that their knowledge of the criminal justice system was improved because of the support they received from GCRC. · 75% of survivors strongly agree that their worker focused on what was important to them whilst navigating the complexities of the criminal justice system. · 88% of survivors agree or strongly agree that the support sessions were empowering for them.
Impact
Support - Ruby Project 303 survivors supported by 3 workers 10.07% of total support provided 121 survivors' experience evaluated
· 100% of survivors supported, rated the service they received as excellent. · 33% of survivors said they strongly agree that they felt safe and relaxed with their worker, with 67% agreeing. · 67% of survivors strongly agree that they felt well-informed about the services GCRC could offer them. · 67% of survivors strongly agree that their understanding of their trauma and its impact had increased · 67% of survivors strongly agree that their worker focused on what was important to them. · 100% of survivors agree or strongly agree that their mental health and well-being has improved because of the support they received.
Impact
2,007 survivors supported by 8 workers and 5 volunteers ·
66.76% of total support provided
Emotional Support and Triage Service
1,505 survivors' experience evaluated · 92% of survivors supported, rated the service they received as excellent. · 90% of survivors said they strongly agree that they felt safe and comfortable taking sessions in our support suites. · 100% of survivors strongly agree that they felt wellinformed about the services GCRC could offer them. · 75% of survivors strongly agree that their understanding of their trauma and its impact had increased · 83% of survivors strongly agree that they felt empowered during sessions. · 58% of survivors felt there was a delay in their support starting when they needed it.
Connect Live Helpline Service - at a glance
Individual contacts
We have helped 1,887 people through our connect live phone, messenger and email service. This is an increase of 12% from 2021/22. This help was provided across 835 hours.
1680
1877
No. of hours
780
0
835 500
1000
1500
2000
Number 2021/22
2022/23
The Connect Live Service was supported by 5 regular volunteers who have undertaken GCRC's bespoke training programme and also staff from GCRC. A new cohort of volunteers began our training programme in 2022/23's intake, with 14 starting and 8 completing it.
Prevention, training and consultancy at a glance We reached 3,164 individuals across all of our prevention, training and consultancy work in schools, further and higher education, and within public and private organisations.This is a 21% increase from 2021/22, representing an additional 546 people.
A total of 2,672 young people in secondary schools across the 6 local authority areas we operate within have benefitted from our Prevention Programme. 1100 1000
978 908
900 800
786
700 600 500 400 300 200 100 0 Glasgow
Renfrewshire, East Renfrewshire & Inverclyde
East & West Dunbartonshire
In addition to our activity in secondary schools, we have also worked with 18 community based youth-groups, to deliver 22 workshops benefitting 107 young people who have additional needs and delivery requirements. Our prevention activity works with young people in school and youth group settings on a variety of areas relating to gender based violence, including consent, pornography, cultural understandings, stereotyping and relationships. An additional 172 people from public, private and higher and further education organisations have been reached with a variety of training and bespoke consultancy focused services. These are organisations in our operational area in Scotland, as well as from across the United Kingdom and worldwide. Bystander Bespoke consultancy 44.68%
Bystander 8.83%
First Responder Supporting survivors investigator Bespoke consultancy
investigator 3.90% First Responder 36.88% Supporting survivors 5.71%
Across the six local authority areas we operate within, we have reached young people and individuals in a total of 31 schools, 18 youth groups, four colleges/universities and 8 charities or other organisations.
Worldwide, we have worked with represenatives from the Foreign and Commonwealth Development Office of the U.K. Government and with staff from British Consulates, national governments, police, health and women's support and advocacy organisations in Greece, Turkey, the Balearic Islands, U.S.A., Madrid and East, South and West Africa.
Impact 2,779 young people participated Delivered by 4 workers
Prevention and youth work
1,085 young people's experience evaluated · 95% of young people better understand what the law says about consent. · 94% of young people understand that people have the right to change their mind about taking part in any sexual activity at any time. · 92% of young people understand more about the importance of sexual partners respecting each other’s feelings and wishes. · 87% of young people better understand that it is not ok to share nudes of people under 18 without their consent. · 93% of young people feel better able to recognise sexual harassment online and avoid joining in. · 80% of young people know where a friend could go for support if they told them they have been raped or sexually assaulted. · 90% of young people believe young people should have education on these issues. · 83% of young people better understand what consent means.
Impact
First-responder training I have a better understanding of what is defined as Gender-Based Violence (GBV) in Scotland 92.31% of respondents agreed. I am more aware of the prevalence of GBV in Scotland and how difficult it can be for survivors to disclose. 92.31% of respondents agreed. I have a better understanding of the law in Scotland in relation to GBV. 100% of respondents agreed. I have a better understanding of the impacts of Gender-Based Violence (GBV) 100% of respondents agreed. I have a better understanding of the key principles of Trauma Informed Practice and its importance when supporting survivors of GBV. 100% of respondents agreed. I have a better understanding of my role as a First Responder and my crucial response in a survivor’s recovery. 100% of respondents agreed. I am more aware of what my responsibilities are when encouraging safe boundaries. 100% of respondents agreed. I am more aware of how I can be affected by vicarious trauma and what to do if I feel this is happening. 100% of respondents agreed
Representing survivor and service experiences - at a glance It's important for GCRC to ensure the experiences of survivors and the evidence from our services and expertise is used to pursue progressive change in the political, economic, social and legal/policy landscape women and girls live their lives within. Throughout 2022/23 we have prioritised our representation focus to ensure local and national forums and government processes, have our information and resulting recommendations on how to understand and address the demand on our services, and to redress the policy, funding, justice and legal systems that are contributing to the inequality experienced by women and girls. We know this inequality correlates directly to the continued societal tolerance of the instances of rape and sexual abuse they experience. We have both continued or joined partnerships and forums outwith the rape crisis network to pursue this aim. This includes: Criminal Justice Voluntary Sector Forum.
Standing Group - Violence Against Women and Girls Glasgow. Coalition for Sex Equality for Women and Girls. Violence Against Women and Girls Partnerships in each local authority area we operate within. Health and Social Care Partnerships in each local authority area we operate within.
Throughout 2022/23 we have responded directly to national consultations on: The Independent Review of Funding and Commissioning of Violence Against Women and Girls Services. Victim, Witnesses and Justice Reform Bill Scotland.
GCRC has also ensured that the experiences of survivors and our services are used to influence: The strategic and operational delivery of the national advocacy project overseen by Rape Crisis Scotland. Police Scotland's referral processes to prevent survivors from repeating their experiences and instances of re-traumatisation. The operational delivery method of the national prevention programme to focus more on long-term attitudinal change with young people in schools. The safeguarding of single-sex service provision.
To achieve the outreach and community based service provision outlined in 'Support to survivors- At a glance' section of this report, we secured new and positive relationships with Health and Social Care Partnerships, Housing Associations, Community Centres, local Voluntary and Charity organisations and councillors to work in partnership together to deliver on this.
Communicating to and with survivors, supporters and partners - at a glance Throughout 2022/23 we reviewed, reimagined and redesigned all aspects of our communications - from digital, to social, to print, to in person - and we are now more confident in our ability to reach survivors and partners. We rebranded, based on survivor and partner feedback that we could and should improve the warmth, accessibility and openness of our logo, our premises, our website and our marketing. We reflected on how we present as a united voice, to ensure that whoever a survivor works with or knows at GCRC, they can be confident that they represent GCRC's vision, purpose and positions with both passion and accuracy. We have become more proactive across different digital and social media channels to improve our ability to reach survivors and supporters of all ages and stages.
The Glasgow and Clyde Rape Crisis Centre is a charitable company limited by guarantee. Registered in Scotland, company no SC127793. A Scottish Charity, no SCO06595.
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