Talents, Skills and Abilities The Gasser Advantage
This is a Preview of Gasser Chair Company’s facilities and equipment. It is not meant to substitute for a factory tour. Rather, it is a summary of our talents, skills and abilities intended to stimulate your curiosity. It is the WHO we are, WHAT we do, HOW we do it and WHY we do it that defines the value and benefits of owning Gasser seating. This presentation begins with a brief history of the company and list of processes that comprise our operations. Each of the following pages presents one of the processes with images, description and summary statement referred to as the Gasser Advantage.
Artfully designed. Beautifully executed. Gasser chairs don’t merely perform, they dazzle.
QUALITIES, STRENGTHS & BENEFITS Gasser Chair Company was founded in 1946 by three brothers devoted to
building
quality
seating
that
excelled in both form and function. At the start, all operations were located in a 3-story wood frame barn just north of Youngstown, Ohio.
QUALITY ASSURANCE SALES & SERVICE DESIGN & ENGINEERING
Several additions were made as the
RESEARCH & DEVELOPMENT
business grew, until this wooden
TESTING & ASSESSMENT
building was replaced with concrete block and steel in 1983.
METAL PROCESSING METAL FINISHING PLYWOOD PROCESSING HARDWOOD PROCESSING HARDWOOD FINISHING FOAM CUSHION MOLDING POLYMER PROCESSING UPHOLSTERY PREP & TAILORING COMING TOGETHER
Today the headquarter offices and Product Development Center occupy a 20,000 Sq. Ft. building located on
STEWARDSHIP WRAP UP
the original site.
moved to larger facilities several
“First impressions are indelibly marked on the fabric of the mind.”
times over the last 70 years so
− John J. Tarrant
Manufacturing
operations
have
that all facilities now total more than 225,000 Sq. Ft..
The Gasser Advantage
“Delivering ultimate customer satisfaction through quality at the source results” is a true statement that best describes the Gasser Quality Assurance program. Every decision involving every aspect of our business, throughout the company beginning with management, through procurement, manufacturing and final inspection, including follow-up after delivery,
QUALITY ASSURANCE
is governed by this philosophy. A comprehensive Quality Assurance Program is the Gasser Advantage.
“Quality is never an accident. It is always the result of intelligent effort.” − John Ruskin
The Gasser Advantage
Within 24 hours of initial contact, a customer’s inquiry will receive a response from a knowledgeable member of the Gasser sales and service department. This team is comprised of experienced associates qualified to assist in the planning of seating solutions; from proposing various product types, styles and options to presenting a selection of colorful
SALES & SERVICES
fabrics and arranging for samples. Customer service that exceeds expectation is the Gasser Advantage.
“Treat your customers like lifetime partners.” − Michael Leboeuf
The Gasser Advantage
Customer requests for new or modified seating, whether by verbal description, rough sketch or professional drawing, are reviewed by the Gasser product design team. Renderings may be prepared for the customer’s review prior to making engineered drawings, bills of material and full-scale prototypes. When necessary, a finished sample will be built for the buyer’s final approval.
DESIGN & ENGINEERING
The ability to design and build custom seating is the Gasser Advantage.
“A chair is a very difficult object. A skyscraper is almost easier. That is why Chippendale is famous.” − Ludwig Mies van der Rohe
The Gasser Advantage
The continuous pursuit of innovative seating solutions for the markets we serve is the source of inspiration for our experienced team of product design engineers. Trade dress rights have been established and authenticated for a number of popular Gasser models. In addition, the several design and engineering patents demonstrate our relentless enthusiasm for innovation.
RESEARCH & DEVELOPMENT
The ability to create innovative seating solutions is the Gasser Advantage.
“The heart and soul of a company is creativity and innovation.” − Bob Iger
The Gasser Advantage
The Gasser engineering team performs testing of products and components to validate durability, life expectancy and safety aspects. Testing is conducted in accordance with the industry standards defined by ANSI and BIFMA. However, where standards do not exist, Gasser has devised strenuous testing procedures to simulate the real-world conditions and concerns of the specific
TESTING & ASSESSMENT
markets we serve. Aggressive testing to validate product reliability is the Gasser Advantage.
“Quality isn’t something that can be argued into an article or promised into it. It must be put there. If it isn’t put there, the finest sales talk in the world won’t act as a substitute.” − C. G. Campbell
The Gasser Advantage
The Gasser metal department is staffed with experienced team members who skillfully perform a variety of functions using state-of-the-art machinery and equipment. The ability and expertise to fabricate the required metal components in-house for all Gasser seating products allows for maximum control of product quality, processing efficiency and scheduling flexibility.
METAL PROCESSING
A comprehensive modern metal fabricating operation is the Gasser Advantage.
“Almost all quality improvement comes via simplification of design, manufacturing… layout, processes, and procedures.” − Tom Peters
The Gasser Advantage
Gasser’s metal finishing system is a comprehensive, environmentally friendly powder coat process. Operators skillfully manage color consistency, application accuracy and oven-curing processes in order to assure a high-quality, attractive and durable finish. A collection of fashionable colors is maintained, however special-order and custom-match colors are available on request.
METAL FINISHING
An ecologically friendly powder coating operation is the Gasser Advantage.
“Integrity is the essence of everything successful.” − Buckminster Fuller
The Gasser Advantage
Multi-ply hardwood panels provide superior strength and resiliency for the internal components of most Gasser seating products. Flat and curved plywood components are sized, shaped and prepared by experienced team members. Typical time-tested and proven processing standards are utilized, with modern technology sensibly incorporated as needed for precision and proficiency.
PLYWOOD PROCESSING
Accurately processing hardwood panels is the Gasser Advantage.
“Endurance is the crowning quality…” − James Russell Lowell
The Gasser Advantage
All Gasser hardwood frame models are manufactured from select, kiln-dried lumber. Frame components, sized and shaped to specification, are assembled according to engineered requirements using mortise and tenon or double-doweled joinery. All connections are reinforced with screws and high-strength glue in order to assure a durable hardwood
HARDWOOD PROCESSING
frame with dependable, long-lasting joints. Hardwood frames assembled with proven methods are the Gasser Advantage.
“Outside of the chair, the teapot is the most ubiquitous and important design element in the domestic environment and almost everyone who has tackled the world of design has ended up designing one.” − David McFadden
The Gasser Advantage
Talented craftspeople carefully apply specially formulated stains and finishes with impeccable attention to detail. In between the required finish applications, each frame is fine sanded to achieve a satin-smooth texture and lustrous appearance. A final pass through the drying chamber cures and seals the top coat assuring a stable, long-lasting and attractive finish.
HARDWOOD FINISHING
A quality hardwood finish application process is the Gasser Advantage.
“It is not so much for its beauty that the forest makes a claim upon men’s hearts...” − Robert Louis Stevenson
The Gasser Advantage
Skilled personnel operate state-of-the-art foam cushion molding equipment to assure efficient production and product quality. Conducting assessments of the equipment and product inspections periodically throughout production verifies that the required cushion density and resiliency characteristics are accurately and consistently maintained.
FOAM CUSHION MOLDING
Molding foam cushions in-house to assure quality is the Gasser Advantage.
“It is easier to do a job right than to explain why you didn’t.” − Martin Van Buren
The Gasser Advantage
Qualified operators control our precision polymer extrusion equipment to produce various components such as chair seat aprons, backrest perimeters and table edges. This operation is designed to assure the highest product quality and maximum scheduling flexibility. Efficiently reprocessing of all excess and fall-off polymer material is an added benefit to having an in-house system.
POLYMER PROCESSING
The expertise to accurately process polymer extrusions is the Gasser Advantage.
“It is the accuracy and detail inherent in crafted goods that endows them with lasting value.” − Tim Jackson
The Gasser Advantage
Extensive training is required to develop the aptitude, hand dexterity and body strength needed for various upholstery preparation and tailoring positions. Talented cutters and seamstresses prepare upholstery to the sizes and patterns required. Upholsterers then fasten the upholstery to the frames using a distinctive head-to-head stapling technique that assures a secure attachment and attractive appearance.
UPHOLSTERY PREP & TAILORING
Experienced and skillful upholstery craftspeople are the Gasser Advantage.
“The difference between style and fashion is quality.” − Giorgio Armani
The Gasser Advantage
Experienced team members adhere to proven assembly procedures for all Gasser seating. A final inspection is carefully conducted before protective polymer wrap is applied and the product is released for shipping. Packaging to insure safe transportation is typically a precisely sized cardboard carton or, when applicable, blanket-wrapping each
COMING TOGETHER
product − a preferred, eco-friendly transit method. Executing warranted assembly and packaging practices is the Gasser Advantage.
“The bitterness of poor quality remains long after the appeal of low pricing is forgotten.” − Benjamin Franklin
The Gasser Advantage
Gasser maintains a comprehensive green initiative; including such programs as recycling residual materials from production as well as non-production activities; reprocessing viable components of chairs taken back in trade for
STEWARDSHIP
new; restoring Gasser trade-ins as ‘Proven Solutions’; replacing facility lighting with high efficiency, LED fixtures; and eco-friendly packaging methods. A passionate commitment to social responsibility is the Gasser Advantage.
“It makes a big difference to recycle. It makes a big difference to use recycled products.” − Emily Deschanel
The Gasser Advantage
WRAP UP THE GASSER ADVANTAGE …is a comprehensive Quality Assurance Program. …is customer service that exceeds expectations. …is the ability to design and build custom seating. …is the ability to create innovative seating solutions. …is aggressive testing to validate product reliability. …is a comprehensive modern metal fabricating operation. …is an ecologically friendly powder coating operation. …is accurately processing hardwood panels. …is hardwood frames assembled with proven methods. …is a quality hardwood finish application process. …is molding foam cushions in-house to assure quality. …is the expertise to accurately process polymer extrusions.
“A customer is the most important visitor on our premises. He is not dependent on us, we are dependent on him. He is not an interruption of our work, he is the purpose of it. He is not an outsider to our business, he is a part of it. We are not doing him a favor by serving him, he is doing us a favor by giving us an opportunity to do so.” − Mahatma Gandhi
The Gasser Advantage
…is experienced and skilled upholstery craftspeople. …is executing warranted assembly and packaging practices. …is a passionate commitment to social responsibility.
The Gasser business model is based on the fundamental premise that performing all aspects of the manufacturing process, including design and engineering, is vital to providing high-quality commercial seating solutions. The Gasser philosophy is that a chair consists of more than merely a seat, a back and four legs; and that the process of building a quality chair should involve more than assembling generic parts. Gasser Chair Company remains a reliable and trusted source for dependable, quality, long-term commercial seating solutions because of the many qualities herein referenced as the Gasser Advantage.
“Delivering ultimate customer satisfaction through quality at the source results.� Mark E. Gasser | President | Gasser Chair Company, Inc.
gasserchair.com Youngstown OH 44505
USA
800.323.2234
330.759.2234
Fax 330.759.9844
sales@gasserchair.com
Š2016 Gasser Chair Co., Inc. - Printed in USA - 9.14.16