GW Views Issue 5 - Sept '16

See and hear more

Your open window on today’s garage market

Reader Review

New SIP induction tool

Issue 5, September 2016

Why careful clutch fitment is more important than ever

PLUS GW puts your MOT questions to the DVSA

The future of diagnostics discussed

VW owner takes revenge against dealer

Passion and dedication: the foundations to success

Damper Timing and auxiliary tensioners

Clutch Release Bearings

Transmission Bearings

Conception et réalisation Service publicité NTN-SNR -© NTN-SNR 10/2015 - Crédits : Visuelys - Pedro Studio Photo

Air Conditioning Bearings

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Suspension Arm Kits

Brake discs with integrated bearings

Suspension strut bearings & kits

Water pump kits Timing belt kits Wheel bearing kits

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With You

Your news CONTENTS your features your magazine 10 GW puts your MOT questions to the DVSA

THIS quarter’s cover story follows a visit to ZF Services UK where I joined a number of garage owners and technicians of all ages on a clutch course.

It turns out that clutch technology has come

The future of diagnostics discussed

a long way in recent years – take a look on page 40 and listen to GW’s podcast coverage to find out how.

In August GW reported on the DVSA’s plans to introduce new MOT security cards but, just

Passion and dedication: the foundations to success

12 months after the switchover to the new MOT testing service, feelings are still sore for many garages and there’s understandably some uncertainty about the new cards.

That’s why we’ve put forward your MOT

Why careful clutch fitment is more important than ever

questions to the DVSA, find out how the agency responded on page 10.

Elsewhere in this issue, we’ve visited the Bosch service and training centre in Uxbridge for GWTV coverage, revealing ‘the future of diagnostics’.

There’s a review of a new induction heating tool (page 42), thanks to the help of a Telford independent.

Speaking of reviews, if you’re up to help us try out more of the latest innovative products and services get in touch.

Tweet us @GarageWireUK or email me directly to share your news and comments.

Mike Ruff | Editor michael.ruff@garagewire.co.uk

Reader reviews new SIP induction tool

20 22 40 42

News................................................. 4 OFFBEAT NEWS .................................. 7 ProBLEM JOBS ................................ 27 Products and services .............. 50 DRIVING FORCES ............................. 55 Viewing window ........................... 64 Review: Automechanika Birmingham................................... 72 3

NEWS

The news that’s got everyone talking

Aftermarket reacts to Brexit 80 per cent of independent garages backed leave but the industry is now FULL urging the govSTORY... ernment to act quickly.

FULL STORY...

NEWS UPDATE

“What’s going to happen with Block Exemption when we come out? Will we no longer be able to work on cars under warranty? Wonder if the exit voters thought about that?” Neil Gibbs, Dartmoor Garages.

FULL STORY...

Theresa May has said negotiations for an official Brexit will not take place before the end of the year but industry experts predict that the majority of regulations affecting the aftermarket will remain in place.

“I’d just like to know why all the optimists out there that voted ‘leave’ think European motor manufacturers will be compliant in our renegotiated ‘better deal for UK garages’, when we’ve just deeply insulted them by rejecting them.” Steve Proctor.

“We import more cars than we export. What if the government was to implement more tax on imports if they do not comply with our Block Exemption rules? Let’s put the great back in Britain.” Jeffrey Morris.

”I think we will struggle with the expertise on the legal front because, for the last 40 years part of the monies paid into Brussels funded this.” Tim Hubbard.

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“Although I keep hearing there may be ‘new opportunities’, I don’t hear anyone actually saying what those opportunities may be? I voted to remain because I could not see any benefit for our business to exit. The proof will be in the coming years no doubt.” Julie Westley, Westley Garage Helston.

“I wanted to stay in and I have a foreign mechanic in our team who’s very honest and reliable. Nothing to be gained by leaving.”

Steve Rogers, Fairlee Service Station.

What Brexit could mean for block exemption Independents remain concerned about maintaining a competitive market with main dealers.

IGA says there’s ‘no need to panic’ and that FULL ‘radical changes to most areas of STORY...

UK law remain unlikely.’

FULL STORY...

FULL STORY...

DVSA updates MOT guidance on stretched tyres Regulations are clear on tread depth, cuts and FULL STORY... speed ratings but stretched FULL STORY... tyres remain unclear.

FULL STORY...

“As far as the customer is concerned, the tyre is inflated on the rim so therefore is seated correctly or it would be flat. I know this seems a bit stupid maybe on my part but ask DVSA to define incorrectly seated please, not just a picture of a sidewall that is open to question.” Anon.

Main dealers fail to find vehicle faults, Auto Express survey shows ”Dealers are too greedy and just can’t see past money. I’ve worked for dealers and independents and now have my own garage but I remember working for the dealers and they don’t want you to spend time on fault finding. They would rather you make an educated guess because they just want to get the money in and there’s no money in fault finding only in fault rectification.

They can afford to play that game because they have warranty to fall back on if it goes wrong but, as the rest of us who don’t value money as much as reputation know, this game is a false economy.” Peter H.

NEWS ”The tyre is designed to do a specific job.

When you effectively change the shape of the tyre, the tyre no longer serves its purpose. Sidewalls work in conjunction with the rim to strengthen the tyre. The forces exerted on the tyre are now compromised because the side wall is no longer efficient.

This affects top speed and also stopping power.” Paul O Neill.

FULL STORY...

More than a third of respondents complain that main dealers could not FULL STORY... diagnose a problem.

FULL STORY...

“In all the main dealers I’ve worked in, we were never given enough time to diagnose faults. Whilst the pressure to be efficient is always on our backs, proper pay and training is the way forward not just the pound of flesh for the greedy guy at the top.” Marcus Hamblin.

“It’s no good moaning, the minions at the DVSA have made up their minds and spent a fortune on these cards. We’re getting them no matter what, frustrating as it may be.

The only thing I don’t understand is why the DVSA asked for our opinions when they had clearly already made up their minds.” Les Phillips, Beach Garage.

DVSA to replace MOT PIN system with new ‘security card’ FULL STORY...

Users will get their electronic cards later this year but garages are already FULL STORY... expressing concerns.

FULL STORY...

“The DVSA will never stamp out fraud, crooked people always seem to be one jump ahead. This latest attempt will end up costing testers more grief and money.

We might as well go back to written tickets for all the good that computerisation has done.” Les.

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GONE TO THE POLLS

Reader views in numbers

Brexit • 39% think the EU “caused too many problems” for their business.

22%

• 22% believe their business will be worse off after Brexit.

• 22% say Brexit will only benefit their business in the long run.

• 17% are concerned about the future of Block Exemption.

MY BUSINESS WILL BE WORSE OFF

New MOT security cards • 7% say they’re a “great idea”.

what's wrong with the current system?

• Another 7% think it’s another DVSA “cost-cutting” measure.

• Two in five question what is wrong with the current PIN system.

• 46% worry that it’s “something else to go wrong”.

DVSA award for new MOT testing service • 73% say the DVSA should “absolutely not” have accepted the award.

• One in five argue that we should have expected problems for such a big task and that the DVSA deserved the award.

73%

• 7% said “who cares?”

Join the debate and share your views with GW 6

should “absolutely not” have accepted the award

EMAIL

TWITTER

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0330 555 0170

The odd, the weird and the horrifying

OFFBEAT NEWS

VW owner takes revenge against dealer

AN IRATE Volkswagen Transporter owner has gone on a unique advertising campaign in a bid to get his main dealer to do the right thing.

“This van burns one litre of oil every 350 miles due to an inherent engine defect”.

The van features new signage recommending others not to buy one because of an “inherent fault” with the piston rings, which means it needs a new engine at just 60,000 miles.

It has been reported that he parks the van outside his Volkswagen dealership at the weekends to deter others from buying one.

The eye-catching signage reads: “Thinking about buying a new VW Transporter?

“I wouldn’t recommend it.

The owner says he was quoted for a new engine at a cost of more than £5,000.

The image has been shared on social media with many supporting the owner while others are more eager to point out the owner’s red-faced spelling mistake of the word ‘inherent’.

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OFFBEAT NEWS

How not to fit a towbar GARY of Snuff Mill Garage in Sheffield was horrified to find this modified towbar on a Nissan Micra during an MOT.

From 1 August 1988 type approved towbars can only be fitted to passenger vehicles up to 3500kgs if the vehicle has been type approved.

He said it was “a brilliant piece of work showing someone’s home-made towbar fitting skills and there’s no reinforcement in the boot floor.”

It appears the towbar wasn’t even designed for this vehicle – the wrongly sized mounting brackets would almost certainly fail.

However, type approval doesn’t apply to privately imported vehicles from outside of the European Economic Community.

Fitting can be done independently if the installation is carried out to the manufacturer’s instructions.

Low mileage doesn’t guarantee safety D & M Motors Ltd in Bolton came across a common sight for MOT testers on a Ford Fiesta that had covered just 43,000 miles.

On inspection the rear brake pipes, including unions and brake hose ferrules, were heavily corroded and leaking fluid under pressure.

Admittedly, the car was registered in 1998 but it goes to show that a lack of regular maintenance, even on low mileage cars, can result in dangerous defects.

DIY repair could have ended badly AN MOT tester at Autocare Services in Exeter discovered this brake caliper on a Vauxhall Corsa.

The car had been fitted with new brake pads and was used for around three weeks before a professional was able inform the driver that his car was unroadworthy.

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HOT TOPICS

Have your say on the news

GW puts your MOT questions to the DVSA The agency has made significant changes to the MOT in the last 12 months and there’s more developments to come too. With so much going on, GW has put your questions to the DVSA.

or respond to any technical questions.”

Others weren’t so negative but were keen for the agency to explain more.

Dave of Queensway Garage in Horsham, asked: “Will each card be unique to each tester or will all the cards be the same?

A NEW MOT card, which works similar to an “At the moment no one knows my pin online banking security card, is to replace number but me; with this card anyone can the current PIN system later this year. generate a pin using the card?”

Users will have to press a button on the Lee Heywood asked: “Will we be getting front of the card to generate a unique sixa spare card like before and will DVSA be digit PIN needed to log in to the MOT testing funding replacements when they fail?" service.

In response to the many questions put forward, a DVSA statement obtained by GW explained that the new card will make the system “At the moment no one knows more secure and that feedback from early trials had been “positive”. my pin number but me; with this The agency said: “We have card anyone can generate a pin carried out two trials so far, the first was with six vehicle testing station's using the card?”

(VTS) with a total of 37 users, this trial was testing the delivery and activation of cards.

“We had a further trial later in the year Commenting on the DVSA’s announcement with 11 VTS's and 72 users where we tested of the new cards, GW reader, Andrew Jones card delivery, activation and the lost/damaged said: "I can guarantee when these fail, which process. they will, we will again be left on our own with DVSA staff not even able to answer the phone “We have also been out to many VTS's with

New MOT security cards

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specialist user researchers gathering feedback on the security card web pages and fulfilment processes.

“User feedback has generally been good and we have responded by making the necessary changes to the system to make it as

HOT TOPICS

Understandably, the news reignited anger for testing stations forced to endure major problems last year during the switchover process.

Contingency testing, slot payment issues, system speed, error messages and prolonged periods of downtime were just some of the many problems testers reported to GW, The official rollout of the new slamming the system as ‘unfit for MOT security cards will start in purpose’.

Andrew Jones of A and P Vehicle October and will be completed by Services in South Wales expressed the end of the year. his outrage and questioned whether the DVSA should have accepted the award. easy to use as possible.”

He said: “I cannot believe how detached from reality and deluded the DVSA are.

The official rollout of the new MOT security cards will start in October and will be “I really feel so angry about this and completed by the end of the year. instead of someone being held to account The cards and any replacements will be for the stress and anger caused during the free, although the DVSA has reserved the right switchover they have just ignored us again to charge in the future. and given themselves a pat on the back.

Users that were involved with the trials will “A number of garages were almost forced be the first to receive them via post and an to close.” evaluation will take place before the agency continues the launch for all users.

You can expect to receive more information “I cannot believe how from the DVSA in the coming weeks and you will be asked to activate the card within the detached from reality and MOT application. deluded the DVSA are.”

Once registered, the card is unique to each user.

New MOT testing service The DVSA’s MOT modernisation programme received an award earlier this year after it “successfully switched all MOT garages in Great Britain over to the new MOT testing service”.

DVSA takes first place in Digital Leader awards for its new MOT testing service’

In reply, the DVSA told GW: “Full and thorough investigations identified the root causes of these issues and remediation plans were worked through and implemented promptly through a series of infrastructure changes to improve stability and resilience.

“Although there were some service outages during the early phase following the rollout, garages were still able to continue to MOT test vehicles using the established contingency testing procedures.”

12 months on from last year’s rollout problems, the new system has now completed 51.1 million MOTs. The DVSA said recent enhancements to the service include improved stability and resilience, database upgrades to enhance query response times, data quality enhancements to benefit motorists and garages, as well as

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HOT TOPICS

upgrades to slot payment services.

However, Tim Davies of Bar Lane Motors in Nottingham said: “One year on and it’s still crashing.

“We can’t order slots and we’re unable to do some duplicates.”

Also reporting problems, Rob Garlick of Bridgecut Motors in Birmingham said: “Our MOT tester was asked to update his password two weeks ago.

“He is now locked out of the system and

“When you explain to your customers that they will get a piece of hand written paper ... they tend to go somewhere else.” even after a new account they still cannot unlock it.

“We are now back on contingency testing.

“When you explain to your customers that they will get a piece of hand written paper, and that their direct debit they have setup for road tax will not work, and that if they get picked up on a camera for not having a valid MOT they will have this paper to justify it, they tend to go somewhere else.”

The DVSA has told GW that users should report any issues with the MOT testing service to the DVSA business service desk on 0330 123 5654.

Testers that require support with MOT testing standards and procedures should contact the DVSA customer service centre on 0300 123 9000.

The agency added: “If users want to suggest ways that DVSA could improve the MOT application then they should use the feedback link at the top of the page within the application.”

MOT test fees Last year the Department for Transport (DfT) received data from the industry with calls for the government to reassess statutory MOT test fees.

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Readers have continued to express concerns about MOT discounters and have asked if the DVSA is doing anything about it.

The agency has told GW: “We are currently working with the DfT on a review of MOT test fees ahead of a formal consultation in early 2017.

“Discounting has formed some of these discussions and will be addressed.”

More changE Over the coming months, the DVSA has confirmed that it will be working on a number of new features which have been prioritised based on VTS feedback.

Enhancements will be made to the MOT test registration and vehicle search, MOT test result capture and also duplicate certificate access.

Explaining its priorities, the agency said: “All of these enhancements are aimed at making the service intuitive and easier to navigate.

“We have already made changes to allow representatives of Authorised Examiners and VTSs to allow them to make changes to their business entities facilitated through a number self-serve features.

“We are in the process of releasing test quality information (TQI) which allows the service users access to their data, encouraging regular reviews with an aim of increasing the quality of MOT testing.”

Your contacts • •

DVSA business service desk on 0330 123 5654 DVSA customer service centre on 0300 123 9000

CONTACT GW

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DVSA to take action against MOT stations that remove DPFs, IGA reports The reality Steve Coles, head of MOT at the Independent Garage Association discusses the implications of DPF removal services.

SOME firms are offering services to remove DPFs with the claim that it will improve the economy.

However, the Independent Garage Association (IGA) is reminding garages that it is an offence to drive a vehicle that has been modified this way, as it will no longer meet the emissions standards the car achieved when it was approved for sale in the UK. The potential penalties for failing to comply with Regulation 61a are fines of up to £1,000 for a car or £2,500 for a light goods vehicle.

However, it wasn’t until February 2014 that the DPF was made part of the MOT after, the then Roads Minister, Robert Goodwill said: “I am very concerned that vehicles are being modified in a way that is clearly detrimental to people’s health and undoes the hard work car manufacturers have taken to improve emissions standards.

“It has become apparent the government had to intervene to clarify the position on particulate filter removal given the unacceptable negative impact on air quality.”

Today, testers can reject because “a catalytic converter or particulate filter [is] missing where one was fitted as standard”.

The tester can only fail if it is clear that the filter is missing and there was one fitted as standard.

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The IGA say testers often face the situation where they are not sure if one was fitted as standard and there is no data available that can confirm one way or another.

Alternatively, the tester might be able to see that the DPF case is present and connected but with welds showing that, at some stage, the case has been cut open.

The tester would not be able to prove that the DPF has been removed.

As always, in the situation where the tester is not 100 per cent certain that a failure exists then the correct course of action would be to pass and advise.

There has been talk of tighter smoke test values for DPF equipped vehicles to help ensure the DPF is functioning – something the DVSA say will be looked at when time allows.

In the meantime, the DVSA is stating its aim to take action against any business that is authorised for MOT testing who also offers a DPF removal service outside the MOT. The agency said: “Authorised Examiners are responsible to ensure that MOT testing is carried out to the required standards.

“Where a VTS is offering a service which could undermine this (such as removing or bypassing DPFs) DVSA will consider this as bringing the MOT Scheme into disrepute.

“Where the scheme is brought into disrepute DVSA may consider taking action to remove the authorisation if appropriate.”

What the law states It is an offence under the Road Vehicles Regulations (Regulation 61a(3)1) to use a vehicle which has been modified in such a way that it no longer complies with the air pollutant emissions standards it was designed to meet.

Non-OE turbos produce up to 40 per cent less torque, lab tests show Copies also found to produce as much as 28 per cent more NOx and 3 per cent more CO2 than OE turbochargers.

TURBOS built to the original specifications of the factory-installed part they replace have significantly better performance, CO2 and NOX emissions than non-original copies, an independent study has found.

Commissioned by Honeywell Transportation Systems and conducted by Millbrook Group, the research used the average of two approved replacement turbos built to OE specifications from Honeywell’s Garrett brand of replacement turbos as well as a leading competitor to compare against the highest-selling third-party units in Europe, which were reverse-engineered or remanufactured without qualified turbo factory support.

Low-end torque with an engine using a copy turbocharger fell by between 15 per cent and 40 per cent compared to OE fit turbochargers.

NOx emissions from non-OE copy turbos were between 8 per cent and 28 per cent higher.

CO2 emissions from some non-OE copy turbochargers were nearly 3 per cent greater, measuring between 2.0g/km and 4.5g/km higher than OE turbochargers, or an emissions amount approximately equivalent to using an

additional litre of fuel for every tank driven.

Eric Fraysse, aftermarket vice president and general manager at Honeywell Transportation Systems, said: “The results of

“NOx emissions from non-OE copy turbos were between 8 per cent and 28 per cent higher..." this independent study are a clear indication of why Honeywell’s Garrett genuine replacement turbochargers from Honeywell are the best value proposition for distributors, installers and the end customer.

“While this test was done using the New European Driving Cycle (NEDC), we expect the performance and emissions gap would have been even larger had the more relevant Worldwide Light Duty Test Cycle (WLTC) been used.”

MORE DETAILS 15

The turbocharger people

BTN Turbo is the only UK supplier of all major turbocharger brands. Technical helpline available for diagnostic information on 01895 466663 or www.btnturbo.com.

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VM recalls: An opportunity for the independent aftermarket?

According to recent data analysed by JD Power and Associates, there were more than 51 million recalls issued by vehicle manufacturers during 2015 but more than 45 million vehicles recalled between 2013 and 2015 remain unresolved.

service and repair information, we can provide workshops with the recall information they need to turn these opportunities into reality.

“What service managers need to realise is that these are not ‘theoretical opportunities’ that are only open to the few ‘top’ independents.

“This information is available irrespective of the size of their business and bearing in mind the number of recalls and their low response rate, it is very likely that these vehicles are coming into and out of their workshops on a daily basis.

“What the TecAlliance system provides is not just the details of the recall issued by the vehicle manufacturer, but also the repair process and parts required to carry out the

ALTHOUGH drivers have to take the majority of the responsibility for this extraordinary figure, contributory factors include the short supply of some specific replacement parts and vehicles being sold on before the work is done, which “These figures do not only reveal the depth of therefore terminates the direct the problem, they also point to a tremendous line of communication from profit opportunity for the independent” dealer to owner.

“These figures do not only reveal the depth of the problem, they also point to a tremendous profit opportunity for the independent,” says Shaun Greasley, general manager for TecAlliance UK and Ireland.

“However, the opportunity can only become a reality if the independent sector can easily find out which cars are affected and what needs to be done to resolve the recall.

“At TecAlliance, we specialise in collecting, standardising and presenting data to allow every sector of the aftermarket to benefit from the information that data contains.

“This means that when it comes to technical

work, and all made available by simple a website login.

“The technician then just needs to check to find out whether a recall has been done or whether it is one of the millions that still requires the work to be carried out.”

For more information about TecAlliance, please contact Shaun Greasley on 01829 752888.

MORE DETAILS 17

ECOBAT Battery Technologies: A new company for a positive future September’s Automechanika Frankfurt will be the venue for the first official appearance of ECOBAT Battery Technologies, a new company that has been formed from the consolidation of three independent businesses operating within the ECOBAT Technologies Group.

ECOBAT Battery Technologies is an entirely new entity, which is able to offer a unique and comprehensive battery service across Europe.

The three consolidated businesses all have an enviable heritage and superb reputation within their home markets and in the case of Manbat, that heritage, which began in 1952, enabled the company to establish itself as the UK’s largest battery distributor and the country’s sole supplier of Lucas batteries, with a 12 branch network offering a truly national service.

In a press release, ECOBAT said:

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“The establishment of ECOBAT Battery Technologies is a strategic development that makes the entity Europe’s number one battery partner, offering a four-fold service from product conception, design and construction, to its regional and local circulation and end of life collection.

“The entity is able to back up its offering with the brands that provide the opportunities that workshops need to develop their battery

“...a strategic development that makes the entity Europe’s number one battery partner” related business and with premium quality products that give their customers complete confidence.”

Prominent in its portfolio is Lucas, a brand widely recognised across the continent and offering huge potential for future growth.

Environmental responsibilities is another area in which ECOBAT Battery Technologies can make a positive difference by providing a truly European closed-loop recycling service that takes care of all the waste management requirements for the workshop and ensures the most environmentally sensitive outcome for battery disposal.

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ON THE ROAD

Aftermarket features worth reading

The future of diagnostics GW attends ‘Simply Bosch’ Hickleys event at the Bosch service and training centre for a look at the latest in automotive diagnostics.

A ‘SIMPLY BOSCH’ trade event has revealed the latest in automotive diagnostics, demonstrating newly launched tools and services including a new touchless wheel alignment system and a new concept known as ‘connected workshops’.

Explaining the connected bay concept, Bosch technical manager, Andy Morrison told GW: “Connecting everything together in one lane is quite new and in a very short space of time technicians will get a lot of information to share with the customer and then obviously the opportunity to upsell from that.”

The bay incorporates a touchless wheel aligner, brake tester, suspension tester and also a tread depth measuring device.

The data is automatically imported into a computer system, providing quick and easy access to all of the measurements needed for general vehicle health check.

Steve Moley of Bosch was also on hand at the show demonstrating the pass-thru capabilities of the Bosch KTS 570 using BMW software.

He said: “The software that we’re running

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on our Bosch DCU 220 is actually BMW software, it’s downloadable from their portal.

“We’re using the Bosch KTS as the passthru device to communicate directly with the BMW 320 and that gives us the capability to diagnose the ECUs in the same way as a BMW technician would.”

The two-day event also held a number

“...the capability to diagnose the ECUs in the same way as a BMW technician would.” of presentations including diagnostics over internet protocol (DOIP), testing Euro five vehicle criteria and ‘pass thru’ technology, maximising profits from wheel alignment, testing and diagnosing lane departure systems, adaptive cruise control and park assist.

ON THE ROAD

Diagnostics over internet protocol In the presentation on DOIP, Mark Banks said DOIP rumours include the so-called death of aftermarket diagnostic tools and the 16-pin OBD socket, independents must be on the internet to diagnose a vehicle and they will have to pay the VM each time they plug in.

Dispelling these concerns, he compared the speed of a high-speed CAN bus network, which works at 500KB per second, to the Ethernet, which DOIP is based on and works at 100Mbit/sec – that’s 200 times faster.

On CAN bus there’s eight bytes of useful information per frame compared to 461,500 bytes of useful data per frame on DOIP. “It’s all about speed, quantity and quality, that’s my take on why VMs are doing this,” he added.

Most European VMs have included Ethernet on the 16-pin OBD socket.

Many of the rumours revolved around the new Volvo XC90, which contrary to popular belief, does have an OBD socket, according to Mark.

“The Ethernet is integrated into the OBD socket.

“Regulated OBD and base diagnosis is possible via CAN.”

Mark Banks of Bosch, who presented a seminar on diagnostics over internet protocol (DOIP), told GW: “A lot of the manufacturers are rumoured to be going down this route with diagnostics and there’s a lot of concern in the aftermarket about whether we’ll still be able to work on these cars.

“It’s a very new subject and the only thing that we can guarantee is that nothing will stay the same.

“The message is to wait until you know the

“...many of the rumours revolved around the new Volvo XC90...” facts before believing all of the scare stories.”

Specialising in key programming, diagnostic and garage equipment, Hickleys holds a number of shows and presentations for garage owners and technicians throughout the year.

Robin Huish, managing director of the event’s organiser, Hickeys, told GW: “We hold our own diagnostic and garage equipment show every year having previously had ‘Simply Diagnostics’ and ‘Simply GE’ but this is the first time we have combined the shows and majored on our close links with Bosch.

With regards to the future of diagnostics, the key message from ‘Simply Bosch’ is that whatever the future throws at the independent aftermarket, the Bosch team are ready for it.

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OVER TO YOU

The big issues that matter to you

Mark and Jayne Kettle with Andy Savva (centre)

Passion and dedication is the foundation to success

by Mike Ruff, GW Editor

GW visits EAC Telford with industry expert, Andy Savva to discuss productivity and business strategy.

WALKING into the reception at EAC Telford and speaking to the friendly assistants sat at a long desk with perfectly aligned computer screens, and you could be forgiven for thinking that this was a main dealer, complete with comfortable leather seats and even a scale model of the garage.

“Our guy fixed it in 20 minutes because we’ve got the right equipment and right team in place.”

It gives a fantastic first impression for the customer.

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EAC Telford EAC Telford has traded from an impressive 7,000 sq.ft site since 2013 with an MOT bay and nine additional vehicle lifts.

The business has grown to become a respected garage and is part of the Bosch Car Service network, has recently registered to become a ServiceSure Autocentre and is also a member of the Independent Garage Association.

Location: Telford, Shropshire.

Owners: Mark and Jayne Kettle.

The big issue: Customer service, staff and efficiency.

But that’s no coincidence, owner Mark Kettle told GW that his ambition was always to provide a dealer-level service for his customers.

He said: “We’re one of the biggest independents in Telford and I think we’ve got more equipment than 99 per cent of the others out there.

“Just because a garage hasn’t got a nice workshop and reception, it doesn’t mean that

OVER TO YOU

they’re not very good but if you do have that Andy to visit EAC Telford. and you also have the right equipment and Speaking to GW, Andy staff, customers will keep coming back to you. said: “We’re in an egotistic “We had a Jag in today, it’s been to three business and it takes a lot of courage for garages locally.

“Our guy fixed it in 20 minutes because we’ve got the right “...to do the kind of figures that he does in equipment and right team in Telford is exceptional but he’s still only running place.” at 70 per cent of what he has available."

However, Mark explained that there has always been part of him that wanted to make changes someone of Mark’s age and experience to ask to the business but, like so many others, he for someone else’s opinion about his business. struggled to find the time to implement them.

“He thought he was really, really busy, It was only after visiting Automechanika which he is – to do the kind of figures that he Birmingham and listening to Any Savva does in Telford is exceptional – but he’s still present on the Original Equipment Suppliers

Photos Andy took of the workshop before improvements were made.

Aftermarket Association stand, that he felt he needed to make that time.

Inspired by Andy’s passion and the success story of Brunswick Garage, Mark arranged for

only running at 70 per cent of what he has available.

“So what we’re trying to do is fine tune bits of the business.”

Andy Savva Andy has owned and managed successful garages since 1994 and has been involved in the automotive industry for more than 30 years.

flourished and it proved that there is life in the independent if you focus on the right things.

He says his passion and drive to reenergise independent garage owners stems from his time working at other garages and main dealers where customers and staff weren’t treated as they should be.

“If you offer the service, there are people that are willing to pay.

It’s a mind-set that paved the way for his achievements at Brunswick Garage, which he founded in 2010 to rival national chains and main dealers on customer service, technical expertise and facilities.

Today, Andy is well known for his industry expertise and provides business strategy for independent garage owners.

Andy

said:

“The

business

just

“But you have to be true to your word and true to your marketing.”

23

OVER To you

GW’s visit to EAC Telford comes mid-way through this fine-tuning process, which has already seen efficiency improve throughout the business.

While technicians may have been walking around 300 paces to try to find a tool

“We’re now capturing one more MOT a day, if we do that five days a week, well that’s the best part of £10,000 a year.” previously, Andy has reduced it to around 120 paces.

Everything has its place and Mark’s staff are fully on-board with keeping the workshop clean, tidy and organised – they even spent a Saturday night repainting the floor.

Andy recommended installing a tool board

on each lift, a simple idea but one that ensures regularly used tools are always to hand.

Less wondering about means more time on the job.

Mark said: “We’ve had a clean-up, put things where they’re supposed to go and it’s a much better place to work.

“Andy took some photos of the garage when he first came and I didn’t think it was my garage.

“It shocked me because I see it every day but having someone new and looking at things with a new perspective is a real benefit.

“We’ve got a nice reception but if we then bring customers through into the workshop and it’s dirty and filthy, it’s not a great impression for them.

“A clean workshop also makes your staff

24

feel better when they come to work in the morning.”

Mark was keen to reflect on the impact changes to lunch arrangements will have too.

“We used to close from 1-1.30 for lunch but Andy suggested that we have split shifts.

“We’re now capturing one more MOT a day, if we do that five days a week, well that’s the best part of £10,000 a year.”

For Andy, it’s about making it a happier place for the staff to work and reenergising Mark and Jayne so they get “the return they deserve”.

“They have the foundations to allow them to take six/seven weeks for holiday and that’s

“If it means people closing or not being to work on cars, so be it. ” want I want to create but you can’t have that if you don’t have good people and good processes in place,” he explained.

Listening to Mark, Jayne and Andy, it’s also

OVER TO YOU

about combatting that stereotypical view of the independent aftermarket.

“Our image is generally not very good because that’s how it’s perceived by the media,” Andy said.

“The garage that you see in EastEnders and Coronation Street is the same as it was 30 years ago.

“You always read about the bad but you’re never told about the good.”

Having invested in equipment and training themselves, Mark and Jayne worry for garages that are failing to make any such investments and are supporting calls for industry-wide licensing.

“Joe public shouldn’t be able to go to a local factor and buy pads and discs to fit on their car,” Mark said.

“You should have to have a licence, like Corghi for the gas industry.”

Andy added: “I still cannot comprehend how someone can take a £30,000 vehicle and have it repaired in a garage without a standard.

“Changing brakes 25 years ago, for example, is not the same as it is now – it’s hugely different.”

For licensing to work, it “has to have meat on the bone,” Andy continued.

“If it means people closing or not being to work on cars, so be it.

Andy’s Top Tips Look at vehicle parc and demographics within a given area and offer a specialism that no-one else can offer.

Look at it like a general practitioner.

They have a very good wealth of knowledge about the whole body, but when they discover what may be wrong with you, they’ll send you to a consultant.

That’s what I wanted Brunswick Garage to be.

Yes, you can be a general practitioner but to repair and service all makes of cars is practically impossible with the way technology is going.

“It will improve for the rest that are willing to invest and have passion.”

Back at EAC Telford, Mark and Jayne are outlining plans for the next five years with continued training and investment – including plans to install an electric vehicle charge point for customers.

It’s thanks to this passion and dedication that they are able to rely on settled staff and happy customers.

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Quality and professionalism proves most rewarding for R B Motors on AA Garage Guide AA Garage Guide, an online search and booking site that puts quality first, has helped a London-based garage increase profitability, achieving impressive booking figures since signing up.

R B MOTORS is listed on the AA Garage Guide because the owners recognise the value of promoting high quality, professional garages to AA customers seeking the best levels of service.

Since joining, the garage has received a total of 24 booking requests worth an average of £263 per invoice, with one in every four profile views resulting in a booking.

Mima Rybanska, trade marketing manager at AA Garage Guide, said: “R B Motors is a prime example of a business that has taken the time to ensure that its presence on AA Garage Guide accurately depicts the integrity of the garage.

“Their profile page is well populated, containing all the information users need to make an informed decision on whether to make a booking.

“The detailed list of services and associated costs leaves no room for ambiguity, and it is this transparency which really helps to drive bookings.”

Adhering to the stringent quality standards set

by GROUPAUTO, Motor Codes and being listed on the IMI Professional Register has helped R B Motors receive an overall rating on-site of 5/5.

One happy customer, D Slape, reports: “Made an appointment for my MOT and was informed I would need a full service soon, which could be done the same day, together with fixing the interior light problem.

“All done and I’m very happy.”

What is the AA Garage Guide?

Mahmud Walji, owner of R B Motors, said: “The AA's new Garage Guide is a brilliant platform.

AA Garage Guide is an online platform that helps motorists search for and book at their best local garage for MOTs, servicing and repairs.

“It does exactly what it says: it makes it easy for customers to find a high quality garage for their MOT or Service.

There are no subscription fees for garages, just a flat administration fee per confirmed booking, which means garages only pay for the business that AA Garage Guide generates on their behalf.

MORE DETAILS 26

“Garages can quickly respond and manage their bookings easily online.

“Thanks to the AA, my business has already gained a number of new customers for life.

“I highly recommend the Garage Guide for both garages and motorists alike.”

RB Motors, South London. Image © Google Street View

PROBLEM JOBS

Head scratching nuisances

Owner wastes thousands on parts only to find out it was a relay fault Stephen Kasapis tells GW how ‘a bit of detective’ work fixes a fault where others had failed.

Job SHEET Vehicle: 2010 Audi A4 Problem: Bosch GDI system low pressure History: Vehicle has already had a new high-pressure pump, new low-pressure pump and a new fuel rail sensor.

I WAS asked to see why the engine check light was coming on.

This car had already had thousands spent on it but the engine light kept coming on with low power for the first five minutes.

I scanned the system with a scan tool and it came up with low pressure system.

With the freeze, I saw that the control system volts were only 11.97 volts.

Ok, now don't forget this car has already had lots of parts put onto it by another workshop and it was still not fixed.

So I set up the scan tool and went for a drive.

The fuel pressure was 580 PSI at idle and went up to about 1160 PSI, yes these Bosch GDI systems have very high pressure.

Now for more testing, so I set up my PicoScope Lab Scope to see why the car was coming up with

low-pressure codes.

I found that when you first start the car, for the first few seconds, we only had 70 PSI. This is just the low pressure working so I set up the scope on the fuel rail.

The rail pressure sometimes had good pressure and other times it was bad.

This is good for me because I have found something that’s not right with this system.

I then set up the scope on the high-pressure pump valve.

When I first started the car for only the first few seconds, I lost power to the valve.

With no power supply, the high pressure will dump the fuel back to the tank and we will only have low 70 PSI. Now I know why this car had low fuel pressure codes.

I now need to find why we are losing power to the high-pressure frequency valve.

The power and the control for the valve comes from an ECU so I looked at the wiring diagrams and saw that it had a few power supplies going to the ECU coming from a few relays.

I removed the covers under the wipers and found one of the relays for the power to the ECU was bad.

It was the reason why we were losing the high pressure, this car did not need thousands spending on it.

I put a new relay on and tested the system again.

Thanks to a bit of detective work and the big clue from the freeze frame of low volts and knowing how to set up the PicoScope, I fixed this car.

27

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28

Contact your local branch

gsfcarparts.com

Why alternator clutch pulley failure needs further investigation A common cause of premature alternator clutch pulley failure is a tensioning issue, not the part itself, according to rotating electrics remanufacturer Autoelectro.

WRITING exclusively in GW Views, the company argued that the pulley is often blamed; however, the starters and alternators specialist believes the main root of the problem lies in excessive tension being applied to the pulley.

Autoelectro urged technicians to inspect the tensioner and replace if necessary, as only checking and replacing the belt is a short-term solution and will create long-term problems.

The rotating electrics remanufacturer has offered a number of hints and tips for technicians to assist with their decision-making.

Noisy tensioner Whilst the engine is running listen closely for any unusual noises emanating from the tensioner.

Rust contamination A rusty pulley or tensioner will create problems of its own.

If rust build-up is discovered on either, that part will need changing.

Rust ‘bleed’ from the tensioner between the arm and the base affects electrical components, such as the alternator.

It is recommended, where possible, to replace a flat spring tensioner with a round spring tensioner as these do not rust.

Cracks Remove the tensioner and check for any damage to the arm, housing or bracket.

Normally, cracks will be noticed near the tension stops and mounting holes.

If damage is discovered, the tensioner must be replaced.

MORE DETAILS

Any notable squeaks and/or rattles could indicate a possible failure.

If so, the engine should be switched off, the belt removed and the pulley and tensioner arm rotated to check for resistance and listen for any abnormal noise.

The tensioner must be replaced if it is noisy.

Worn idler bearing Take the belt off with the engine turned off and manually rotate the tensioner pulley.

Any abnormal noise or ‘play’ from the pulley could indicate a bearing failure.

The pulley should have a slight ‘pitch’ when ‘rocking’ it.

If there is any noise, resistance or excessive play, the idler must be substituted.

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FREE ONLINE TECHNICAL INFORMATION Need Help...?

Correct diagnosis is becoming much more difficult as technical information and support becomes more difficult to obtain.

We understand this at Autoelectro and we now provide vehicle specific technical information on our website to assist you in addition to a live chat facility so that we can provide answers to you immediately.

Register now to access this invaluable source of information so that you can quickly and efficiently resolve starting and charging problems without the worry of the job coming back.

AEC1868 - Charging fault and/or noisy due to belt slip and coolant leak Engine coolant leaking onto alternator creating belt slip: Mini R50/R52/R53 1.6 / 1.4 Petrol 2001-9 (W10 engine code).

Alternators fitted to the above vehicles are being returned under warranty after replacement due to the drive belt slipping.

Upon inspection there were signs of engine coolant on the drive bracket.

We have found that there is a coolant pipe which runs directly above the alternator and across the mounting brackets.

When the original alternator has been removed the pipe has not been detached or moved into a safe position, perhaps to save time.

By doing this the pipe chafes against the alternator mounting bolts causing leakage of coolant on to the alternator and drive belt. This results in the drive belt slipping resulting in a charging fault / low charge fault.

www.autoelectro.co.uk Since 1986, Autoelectro is the leading Remanufacturer & Supplier of Starter Motors and Alternators in the UK. 30

Renault Megane II diesel timing belt kit installation A step-by-step technical guide to help technicians through the process, avoiding complications and ensuring a first rate professional job.

Job sheet Vehicle: Renault Megane II Engine: 1.5-litre diesel with belt driven water pump.

Notes: As replacing the belt also requires the auxiliary drive system to be removed, Dayco recommends that all the system’s components – primary and auxiliary drive – be replaced at the same time.

Release the retaining clips of the timing belt casing and remove its upper and lower parts.

Remove the five retaining bolts of the upper engine mounting flange to give access to the timing drive assembly.

1

As with all primary drive system jobs, the work should be undertaken when the engine is cold.

Ideally, the vehicle will not have been run for at least four hours.

START by removing the engine cover, then the front right wheel and cowling to expose the auxiliary drive system.

With a spanner, slacken off the belt tensioner, remove the belt and then the tensioner.

After removing the lower engine mount rod, securely support the engine before removing the upper rod, along with the entire upper engine mount.

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After removing the plug on the front of the engine block, insert the crankshaft timing tool and rotate the crankshaft pulley bolt clockwise so that it rests on the timing tool.

Insert the camshaft timing tool on the flange of the camshaft pulley before removing the crankshaft pulley.

Remove the timing belt tensioner, the belt itself and the alternator, followed by the plastic cowlings attached to the top and front of the engine to give access to the water pump, which can then be removed.

After flushing out the cooling system to remove any debris, position the gasket and apply mastic to the two left hand retaining bolts as shown (figure 1) before fitting the new water pump from Dayco kit KTBWP5320.

Slacken off the bolts of the camshaft pulley, allowing it to turn, but remain centred and turn the camshaft pulley completely clockwise.

Fit the new belt tensioner, paying attention to its correct positioning with its tab located in the corresponding recess (figure 2).

Then fit the new Dayco High Tenacity ‘white’ timing belt, ensuring its correct direction of rotation and that the reference marks on the belt correspond precisely to those on the toothed wheels of the camshaft, injection pump and crankshaft (figure 3).

With an Allen key, position the pointer and temporarily tighten the belt tensioner.

Tighten the camshaft pulley bolts to a torque of 15Nm. Then remove the camshaft and crankshaft timing tools.

Turn the crankshaft clockwise through two rotations and repositioned appropriately, check the engine timing using the tools.

Now, loosen the bolts of the camshaft pulley so that it can turn but remain centred.

Loosen off the belt tension bolt and reposition the pointer as in (figure 4) before tightening to a torque of 30Nm. Check that the timing is correct again by torqueing the camshaft pulley bolts to 15Nm, removing the timing tools and turning the crankshaft clockwise through two rotations and reinserting the tools.

Refit the components in reverse order of their removal but check, and if necessary, replace the crankshaft pulley with Dayco DPV1138 and the auxiliary belt tensioner with Dayco APV2477.

Dayco recommend the auxiliary belt 6PK1200 is always replaced.

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2

3

4 Crankshaft pulley bolt torque: M12 > 60Nm +100° or M14 > 120Nm +100°.

Finally, refill the cooling system, start the engine, check carefully for leaks and ensure the radiator fan is operating correctly.

MORE DETAILS

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33

Always check the DPF after fitting a new turbo, advises MAHLE Jonathan Walker MAHLE MD

MAHLE highlights a simple but easily overlooked mistake that technicians make when fitting a new turbocharger.

WHEN technicians are fitting a new turbocharger, MAHLE say there needs to be a thorough check of the DPF as there could be a build up of extremely fine soot particulates that occur with combustion, which may lead to the component breaking.

This could also be the reason if performance issues continue after a new turbocharger is fitted or if the new turbocharger fails immediately.

The particulate filter has a limited uptake capacity and must be regenerated or replaced at specific intervals.

If this is not done and the DPF exceeds its loading limit, the differential pressure rises.

This can result in a loss of performance and malfunctions during driving and can even lead to the turbocharger completely failing.

Exhaust gases are continuously being filtered and if there is a build up of particulates, due to the excessive counter-pressure, the exhaust gases will no longer be able to pass through the DPF unobstructed, which can lead to a penetration of the bearing house, stripping the oil film from the radial bearings.

This results in increased wear and may even lead to calcination and subsequent breakage of the rotor shaft.

Coked residue in the oil return line to the oil sump is a clear indication of this damage scenario.

34

This clearly shows the importance of checking the DPF before fitting a new turbocharger, failure to follow this simple routine could lead to poor engine performance and dissatisfied customers.

For more information about MAHLE Aftermarket, call 0845 688 5007.

MORE DETAILS

RetroClassicsCultur award MAHLE has been awarded the 2016 “RetroClassicsCultur” award by Professor Pfeiffer, head of the 20 member jury of Retro Classics meets Barock the deciders of the winner, for special services to the preservation of the historical automotive cultural heritage.

Many engine parts in MAHLE Aftermarket’s ‘Classics Line’ were developed and jointly produced with the manufacturers for OE purposes.

MAHLE Aftermarket’s ‘Classics Line’ has expanded recently to include even more components for vintage, neo classic and modern classic cars.

The company has recently manufactured pistons for the Porsche 917, the most successful sports car of the 1970’s.

35

Filters under pressure is limited, for example, as the filter becomes clogged with debris towards the end of its service life.

The pressure regulating valve plays a crucial role in this circuit by protecting the oil filter from exposure to extreme operating pressures.

A fault with either one of these valves is often the cause of premature failure of a spinon oil filter.

The valve malfunction has the potential to cause a significant build-up of pressure within the filter housing, which in turn can cause the collapse of the central tube or element.

The effects of a collapsed filter 1) The filter stops working causing contaminants to flow through the system.

Comline’s range of high-quality spin-on oil filters feature reinforced, 'super strength’ central tubes designed to cope with highpressure operating conditions.

Comline provides insight into a technical issue that is frequently, but incorrectly, attributed to a faulty spin-on oil filter.

UPON discovering a collapsed oil filter it may seem obvious to point the finger of blame at the filter for not being up to the task, but Comline points out that problems with the engine’s by-pass circuit are a likely cause of this loss of filter integrity.

According to Comline, it’s an issue that can compromise even the most durable, highquality filters.

Modern engines generally feature a bypass circuit consisting of a filter by-pass valve, located in either the engine or within the oil filter, and a separate pressure regulating valve.

The former is designed to ensure consistent oil flow to the engine at all times and comes into operation when the filter functionality

36

2) Prevention of oil flow to the engine.

3) Internal filter components being forced loose from the filter causing further contamination the fluid system.

Failure to diagnose problems with the bypass or pressure regulating valves can cause unseen damage to the engine and, in severe cases, may even result in engine failure.

A comprehensive check of the bypass circuit is therefore essential upon discovering filter collapse.

Comline is currently rolling out a brand-new look across its range of spin-on oil filters which will deliver instant, out-of-the-box appeal.

MORE DETAILS

Comline is honoured to receive ‘The Queen’s Award for Enterprise: International Trade’, the UK’s highest business accolade, awarded annually by Her Majesty The Queen.

This distinction reflects sustained and significant growth for Comline in export markets and underlines our position as one of the fastest growing automotive brands in Europe.

Trust Comline Place your trust in our comprehensive range of filters, brake pads & discs, steering & suspension and other high-quality parts.

Contact Us T: +44 (0)1582 578 888 W: www.comline.uk.com E: info@comline.uk.com

37

ADAS recalibration system tool helps set safety standards Camera and radar recalibration is an issue that affects the whole of the service and repair industry, not just bodyshops.

THAT’S the message from HELLA GUTMANN SOLUTIONS (HGS) who are at the forefront of recalibration system tools for the aftermarket.

HGS has a long standing business relationship with independent research centre, Thatcham Research, who recently hosted a ‘Repair Focus’ event, which was attended by all the major bodyshop groups and insurance companies.

“The cameras and radar need to be calibrated properly or they can pose a significant safety risk to the driver and others.”

Thatcham uses the company’s camera and sensor calibration (CSC) tool to carry out specific tests to establish the correct safety procedures when repairing a vehicle.

Thatcham has recently issued the ‘ADAS Glazing Code of Practice’, which gives clear guidance on the recalibration of ADAS systems during the replacement or refit of windscreens.

Neil Hilton, head of business development at HGS said: “Although ‘Repair Focus’ is an event primarily for the bodyshop and insurance industries, camera and radar recalibration is an issue that affects the whole of the service and repair industry.

38

“By providing a genuine all-makes solution for the entire aftermarket, HGS is at the forefront of enabling the independent sector to remain not only relevant, but competitive.”

HGS’s pioneering ADAS recalibration solution was also a significant part of the IBIS Global Summit 2016, where one of the keynote speakers during the event was sales and marketing director at Autoglass UK, Neil Atherton.

Autoglass is working with HGS to ensure its network is fully able to undertake all ADAS recalibration work.

During his address, which included the challenges and opportunities of ADAS, Neil Atherton explained that HGS provided the solution strategy for Autoglass and for the wider independent garage community with its excellent CSC tool.

For HGS, Neil Hilton said: “We know just how important these tools are when it comes to recalibrating a vehicle.

“The cameras and radar need to be calibrated properly or they can pose a significant safety risk to the driver and others.”

For more information about the products available from HGS, call 01295 662402.

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To find out more call 01295 662402 or email hgs.support@hella.com www.hella-gutmann.co.uk

39

TRAINING

Clutch course offers something for everyone

by Mike Ruff, GW Editor

The IMI-approved one-day ZF clutch course considers the key aspects of clutch system awareness, illustrating clutch functions, components and types through presentation, discussion and practical tutorial.

LISTEN NOW LISTEN NOW

CourseLISTEN overview NOW

• Components and clutch operation.

• Clutch release systems: CSC fitting awareness and installation.

• Vibration damping: damper design, functions and features.

• XTend self-adjusting clutch: features and fitting awareness.

• Fitting awareness theory.

• Practical fitting awareness in the workshop.

40

WHETHER you’re an apprentice or a technician with 40 years’ worth of experience, you’ll gain a valuable insight into the latest clutch technology and will appreciate exactly why careful fitment is essential if you want to avoid unnecessary down time and future job rectification work.

That’s the views of the delegates who had just completed the IMI ZF clutch test paper and whom I had joined during the classroom theory and workshop practical demonstrations.

The course opens with an introduction to clutch function, design and ratings.

It’s an opportunity for the younger delegates to get to grips with the basics and also for the more experienced in the group to learn about some of the latest clutch technology such as the XTend cover assemblies which provide automatic wear compensation.

David Gibbons, course delegate and director at Auto Medics in Worthing, said: “With self-adjusting clutches coming in now, it’s useful to update our knowledge.

“We have dealt with all of these things before but it’s good to know exactly what you should be doing and why you should be doing it.”

Having covered clutch operation and components, discussion turned to practical fitting tips and diagnostic skills.

Technical trainer, Richard Saunt and technical support technician, Tim Hodgkin told me that the course aims to inform technicians about potential problems and to equip them with the knowledge and skills to prevent damage before and during fitment.

A practical demonstration showed the correct fitting procedure and the required tools to ensure the clutch operates as it should.

I asked Tim about some of the clutch failures he’s seen, he said: “You see a variety of issues and damage, everything from out and out abuse of the part where it’s been slipped to destruction and burnt out but then there are the more subtle things too.

“Issues such as distortion to the clutch cover if it’s bolted down unevenly will trigger the adjustment mechanisms on XTend clutches, but the use of the correct tooling can prevent this problem.

“Damage such as bending of the driven plate during installation or applying too much grease to the hub spline when fitting the clutch disk are all innocent mistakes.

“These mistakes can however cause premature clutch failure.”

Common complaints include clutch judder, which Tim tells me can be caused by a damaged or distorted clutch cover, this leads to clutch drag, insufficient clearance and uneven pressure plate lift.

Fitment issues, such as the incorrect

Common clutch problems • Clutch judder.

• Clutch drag/low lift/overheating.

• Angular parallel offset.

• Spring fingers worn unevenly.

• Worn diaphragm spring fingers.

• Distorted cover housing.

• Damaged tangential springs.

• Friction material broken off the driven plate.

• Burnt friction lining.

• Cracked pressure plate.

• Overheated pressure plate.

TRAINING

alignment between the engine and gearbox can cause a range of problems including worn diaphragm spring fingers, while failure to

“I didn’t actually realise, if I was honest and truthful, just how fragile clutches are.” adhere to the correct tightening sequences can lead to distortion and uneven wear.

Chris Clark of Chris Clark Autos said: “You think you know all of this but to see it in the flesh and have these things pointed out to you is of real benefit.

“I didn’t actually realise, if I was honest and truthful, just how fragile clutches are.”

Developments in clutch technology Tighter regulations have seen manufactures make advanced developments in clutch technology in recent years to help meet emissions regulations and performance expectations.

Tim explained to me that clutches are now lighter, they must fit tighter spaces and so they are much more fragile than they once were which is why careful handling and fitment are crucial.

Technical training manager, Wayne McCluskey added: “Although clutches are clutches, they now work differently, and require careful handling and installation if they are to achieve their maximum performance.

“The material specifications are different, and the clutch materials can now be thinner and lighter in order to meet the demands of the vehicle manufacturers.

“As a result, products are now sometimes more prone to damage and there are tighter tolerances to consider, you have less room to make a mistake.

“It’s really just making everybody aware of what these potential pitfalls are.

“Mostly technicians will fit clutches and they will be OK, but occasionally they’ll fit one and it won’t work.

“We want to give the technicians the skills and knowledge they need to install these products in the most effective and trouble free way.”

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READER REVIEWS

Have your say on the latest products and services

SIP induction heating tool An efficient and reliable alternative to traditional heating methods for the safe removal of corroded bolts.

Safe and efficient SIP Industrial Products has launched its new induction heating tool as an efficient and reliable alternative to traditional heating methods for the safe removal of corroded bolts.

It’s compact, highly portable and comes supplied with four heating elements; additional replacement heating elements are available.

MORE DETAILS 42

YOUR first instinct to tackle a stubborn, rusted bolt might be to grab a blow torch or perhaps even the oxy-acetylene.

A blast of heat might help loosen it but you’re running the risk of damaging other surrounding parts.

This is where SIP Industrial Products’ new heat induction tool would come in handy – a press of the trigger delivers 800ºC of localised heat in a matter of seconds.

Reviewing the new tool for GW, Jack Alford of Court Autos Telford explains why every workshop should have one.

He said: “It’s a really useful bit of kit, simple to use and it’s flexible so you can heat up exactly what you need to rather than everything around it too.

“With tracking for example, you have to watch you don’t catch a CV boot or anti roll bar or you’ll have an MOT failure.”

The 1.5KVA SIP heat induction tool is powered from a 230v socket (13 amp supply)

and can be used for a variety of applications in the workshop.

It’s portable design features a strap so the generator can be secured on the technician’s shoulder.

Supplied with four heating elements, Jack said you can connect and bend each one into the exact shape required for the job in hand, making it particularly useful for confined spaces.

“We used it to help remove a crank pulley on a VW Crafter van the other day,” he added.

“We did the cam belt and then found that the front crank pulley seal was leaking so we had to get the crank pulley off to be able to get to the seal but it was really stuck on and a puller didn’t want to move it.

READER REVIEWS

“It’s a really useful bit of kit, simple to use and it’s flexible so you can heat up exactly what you need to rather than everything around it too. ” “We’d have struggled without the induction tool and certainly didn’t want to risk putting a new cam belt on with the oil leak.”

Using the tool is as simple as opening the box, connecting and element and pressing a button.

James Hull, a vehicle technician at Court Autos added: “I use to do mobile mechanics and this would have been really helpful.

“Subframe bolts and stuff like that, this would have been so much better than struggling with a bit of WD40 for hours on end.”

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REPEXPERT users reap the benefits of membership Online portal provides quick and easy access to vehicle manufacturer instructions and specifications as well as OE know-how from the experts.

Schaeffler Automotive Aftermarket’s online portal, REPXPERT offers everything from product updates to installation videos with details on the entire Schaeffler product range including LuK, INA, FAG and Ruville.

A year on since the launch of the newly improved online service, independent garages have been registering for technical data and collecting points in the REPXPERT loyalty programme.

REPXPERT members can redeem bonus points found in every LuK, INA and FAG box in return for valuable TecRMI information.

The built-in TecRMI-powered REPXPERT product catalogue allows users to search by make, model or OE number, plus several other search options such as by VIN or engine code.

Malcolm Short, technical services manager for Schaeffler Automotive Aftermarket in the

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UK, adds: “All TecRMI information related to Schaeffler components, whether it be LuK, INA, FAG or Ruville, is now available for free to REPXPERT members.”

Points can also be spent on a wide range of tools and workshop accessories in the REPXPERT ‘bonus shop’.

MORE DETAILS TWITTER

All Schaeffler product related TecRMI information guides (inc. VM fitting instructions) are now FREE for members!* *no points redemption required

WORK. LEARN. INFORM.

REPXPERT delivers everything to make the life of a professional workshop mechanic easier.

Developed by experts for experts, with a focus on quality — just like our products.

It’s quick and it’s simple to use. Sign up now for free!

› Redeem your bonus points for VM installation instructions › Schaeffler product details at a glance › Training and installation videos › The very latest product updates and service information › Everything you need to know about LuK, INA, FAG and Ruville

BY EXPERTS. FOR EXPERTS. Hotline: 01432 264264 follow us for more! @REPXPERT_UK

www.repxpert.co.uk REPXPERT – a trademark of Schaeffler Automotive Aftermarket.

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46

Data evidence shows ‘BG Works’ In an initiative dubbed ‘BG Works’, BG Products has given GW access to data gathered following some of the most popular treatments in its range.

WORKING in partnership with garages through demonstrations and services on real customer vehicles, BG Products has collated a large amount of data to demonstrate the pre- and post- service difference.

BG performance oil service High engine temperatures in heavy traffic leads to a thermal breakdown of the engine oil and BG Products warn that not all of this oil is removed during a drain and fill oil change.

Deposits are left behind, forming sludge and varnish in the engine, which can cause exhaust

smoke and increased oil usage, and as a result, restricted performance.

BG EPR safely and effectively cleans and removes oxidised particles and fluid contamination left behind from previous oil changes.

Fortify the new oil with BG MOA for prolonged engine protection and optimum performance.

BG fuel system service Modern engines are vulnerable to carbon deposits that can build up in the fuel injectors, intake ports, combustion chambers and on intake valves.

According to BG Products, even the smallest amount of carbon can produce increased exhaust emissions, reduced gas

Job sheet: Fuel system service Job sheet: BG oil service Vehicle: Peugeot 206 Mileage: 98,000 miles

Using long-term fuel trim as an objective measure, after 19 minutes in the tank, the difference can be seen already.

Average compression before treatment: 200PSI

This engine was at full operating temperature when the first picture was taken, showing fuel trim at 6.2 in the red.

Average compression after treatment: 225PSI

19 minutes later, performance had improved to 3.1 in the green.

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mileage, driveability problems and engine knock.

In one tank of fuel BG44K – or BG 244 for diesel – cleans and removes deposits from fuel injectors, valves, O2 sensors and the combustion chamber.

BG air intake service Particulate matter from the diesel exhaust system falls out of suspension during the cooling process, constricting the EGR valve, EGR Runners and the air intake manifold.

Deposit build-up in the air intake tract, fuel injectors, valves and combustion chamber of petrol vehicles can also affect performance.

The BG Products air intake service chemically cleans each part of the fuel system in-situ and restores the vehicle to peak performance.

Job sheet: DPF and emissions service Vehicle: BMW 3 Series diesel Mileage: 98,000 miles DPF pressure before treatment: 634.89mbar DPF pressure after treatment: 2.88mbar

Job sheet: Air intake service Vehicle: Audi A4 Engine: Petrol Torque before treatment: 229ft.lb Torque after treatment: 279 ft.lb

BG DPF and emissions system service BG Products’ DPF and emissions cleaning system resolves poor combustion and the resulting build-up of soot, which can combine to cause DPF failure.

Following a four-year investigation into blocked DPFs, BG Products developed a system to clean DPFs and restore engine combustion efficiency, prolonging DPF life and restoring economy.

The process cleans the air intake, injectors, piston rings and DPF, and has been put to the test by industry expert, Frank Massey.

MORE DETAILS 48

BG ATF fluid exchange service After 30,000 miles, transmission fluid begins to oxidize and deposits can form around the transmission's many moving parts, resulting in valves that stick and gears that slip or are sluggish and chatter as they shift.

Dual pumps on BG Products’ ATF fluid exchange machine removes the old fluid without leaving any of the deposits that cause gear grinding, delayed transmission response, stalling, or failure.

An optical display tube visibly shows the transition of old dirty fluid to clear fresh fluid.

Vehicle OEMs recommend regular gearbox oil changes to prevent performance issues.

In particular, new direct-shift gearbox (DSG) technology is designed with fine engineering tolerances, which, if affected, can damage the gearbox parts and affect performance.

Before

After

“Just 28 per cent of drivers plan to use their current garage for their next service or repair” Source: WhoCanFixMyCar.com

We can help.

Get on board with BG Products today!

• Increased Customer Visits • Customer Retention

• Customer Satisfaction • Increased Profitability

Ask about our service performance guarantees - They’re great for customer retention!

“Average profit increased by over 30% per customer” Independent 2-bay garage BG Petrol Air Intake Cleaning Service Hyundai Santa Fe 2.0l (58,000 miles) Before

After

% diff

98hp

108hp

+10hp

Result: 10hp increase in horsepower!

BG Diesel Air Intake Cleaning Service Renault Grand Scenic 1.9 DCI Turbo Before

After

Short runs

36.9 mpg

39.6 mpg

% difference +7% mpg

Motorway

38.7 mpg

43.2 mpg

+12% mpg

BG Air Intake Cleaning Service • Provides increased Power and Economy • Petrol Air Intake Service takes approx. 20 minutes

Did you know..

BG’s Air Intake Service Tool prices start at just £395 +VAT!

And a rental plan for BG’s Air Intake Tool is available too! - Speak to your BG Rep or call 01284 777934

Leaders in automotive solutions and improving garage profitability www.bgprod.co.uk

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T: 01284 777934

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Email: info@bgprod.co.uk

49

PRODUCTS & SERVICES

A glance at the best products, services and offers

Get essential MOT data free for a month with ProCarData

Save £200 on the Mini-Ductor induction heating tool For a limited time only the Mini-Ductor II + tool is available at a vastly reduced price.

Induction Innovations

MORE DETAILS

New electric brake bleeder Try before you buy: Web-based vehicle data package for MOT and service workshops.

Easy one-man operation for brake and clutch bleeding.

Prosol UK MORE DETAILS

Sykes-Pickavant

Photo a dodgy shock or coil spring to win in KYB comp

Prizes include a selection of tools from Sykes-Pickavant along with KYB clothing.

MORE DETAILS

New engine, gearbox and diff oil drainers in SIP promotion 80 litre steel collection tank mounted on heavy-duty wheels for easy manoeuvring.

KYB Europe MORE DETAILS 50

SIP Industrial

MORE DETAILS

UNILITE USB RECHARGEABLE BEANIE HEADLIGHT A warm knitted beanie hat with integrated USB rechargeable LED headlight • • • • • • • •

4x high powered SMD LEDs - 150 lumen 300MA Lithium-polymer battery Press once to turn on and toggle between 3 light intensity levels Lasts approx 4 hours off one charge Light is easily removed from the hat to re-charge Comfortable knitted beanie, one size fits all Material: 35% acrylic 65% polyester, machine washable at 30˚ Ideal for: Runners, Walkers, Camping, Plumbers, Electricians, Tradesman, Mechanics and Contract Engineers

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gsfcarparts.com 51

Four-gas analyser diagnostics One of the most important diagnostic tools in the engine repair sector is the four-gas analyser, although it is an essential tool to carry out the MOT emissions test, it is rarely used as a diagnostic tool, explains EEC’s Stuart Still.

I’M OFTEN surprised how little information is retrieved by the technician after completing an emissions test using the four-gas analyser, as you can identify numerus malfunctions if you know how to read a four-gas report.

Customers are normally told; ‘your car has passed/failed the MOT on the emissions’, but the MOT only requires values of CO, HC plus a lambda reading.

If the reading of CO was 0.35, HC at 123ppm, and a lambda reading of 0.99 at 2500 rpm, this would constitute an emissions failure.

You could conclude that the catalytic converter needs replacing because the CO is too high.

A new catalytic converter could reduce the CO to 0.2 because it will be working at 100 per cent, for a few weeks, allowing the vehicle to pass the emissions section of the MOT. The CO and HC values will reduce for only a short period of time.

There is a problem that needs to be corrected before the new catalytic converter is damaged, locating and solving these problems are fairly simple and straightforward.

You need a report from your four-gas analyser showing the values of CO, CO2, HC, O2, and a lambda reading.

CO2 and O2 are missing from the MOT test but are extremely important in assisting a diagnosis of any emissions fault.

You need to add the two missing values of CO2 at 13.6 and O2 at 0.56 to the MOT test report of CO at 0.35 and HC at 123PPM with the lambda reading at 0.99.

The O2 value should be less than 0.2, but as you see it is too high at 0.56.

This could be the result of a small hole, damaged gasket or failed exhaust manifold gasket.

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Assuming that the engine is running lean due to the extra O2, it will adjust the fuel mixture to the correct ratio of one part petrol to 14.7 parts air (lambda).

This will make the mixture richer, resulting in an excess of HC and CO, thus causing damage to the catalytic converter, and a possible failure of the converter within its warranty period.

The air leak needs to be found and repaired immediately.

Locating emission faults Repeating the process after fitting a new catalytic converter is an ideal opportunity to locate a number of emission faults.

These could include over fuelling, air filter, exhaust back pressure, ignition problems etc.

Always check the four-gas values after replacing a failed coil pack as it can be the cause of a catalytic converter failure.

At the beginning of the year, I presented an emissions training course for a midlands free fit/ repair chain, and as a result they purchased a hand held four-gas analyser for each of their sites, since then their diagnosis of catalytic converter failure has halved.

The ideal values to look for • CO<0.2 per cent.

• CO2 >13.5 per cent.

• O2 <0.2 per cent.

• HC <15PPM. • Lambda Btw 0.99 & 1.01 at 2500 rpm.

MORE DETAILS EMAIL

Inductive heating tools:

A safer, faster and more efficient means of heating

With health and safety such a key part of workshop life, Induction Innovations says the use of inductive heating tools, such as the Mini-Ductor range, can provide peace of mind.

Oxy-acetylene is risky THE risks of fire and explosion hazards from using oxy-acetylene for welding and cutting are well documented by the Health and Safety Executive.

increases the consequential fire risk.

Plastics, wiring and trim around the subject part can catch fire.

Replacing damaged wiring can be expensive and, if unnoticed, could potentially put the driver at risk too.

Higher Costs On average, insurance premiums are 10-30 per cent higher when using oxy-acetylene.

Added to the average cost of £150 a year to rent a gas bottle, the overheads start to mount up.

“... invisible heat created by high frequency magnetic fields...”

Acetylene is extremely flammable, unstable and has a tendency to emit toxic fumes.

Gas cylinders carry risks, such as a cylinder explosion, rapid release of compressed gas, an impact, or manual handling injuries.

The use of a torch in a confined space vastly

A viable alternative is induction heating, which uses invisible heat created by high frequency magnetic fields to heat metal parts in seconds.

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Ferrous metal parts heat up very quickly, with less collateral damage, because the heat is localised on the part only.

Removing rusted exhaust bolts with induction heat

The Inductor product range from Induction Innovations includes the user-friendly MiniDuctor handheld unit and the Pro-Max 2kw trolley or work bench mounted inverter.

Induction Innovations said: “These CE marked, easy-to-use tools can cope with a variety of heating needs.

“Different types of bendable coils can be attached to the unit to fit the problem part and these can be usefully shaped to fit into hard to reach crevices and tight spots.”

MORE DETAILS

Induction heating tools are safer, with a heavily reduced risk from fire, explosions or toxic fumes, as rubber, plastic or glass are not heated.

EMAIL

The tools are proven to increase garage productivity by up to 50 per cent as downtime is minimised, parts can be re-used and insurance premiums are reduced if gas bottles are not on site.

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THE AWARD WINNING MINI-DUCTOR® IS AVAILABLE IN 240V, 110V and 12V VARIANTS.

Provides precise heat for the easy removal of hardware from corrosion or thread lock compounds, including bearings, ball joints, tie rods, manifold bolts and more. Use where a torch can never go - near brake and fuel lines; will not harm plastic or rubber!

Available through your local motor factor and stockist.

TM

theinductor.co.uk

54

Now Only £395 + VAT

DRIVING FORCES

Manning the gateway for the best products and services

by Mike Ruff, GW Editor

Garage Equipment Association chief executive, Dave Garratt tells GW how the association has been upholding standards and communicating with government agencies for the last 71 years.

FROM service tools to MOT bays and pretty much everything in between, the GEA’s 115 members are bound by a strict code of practice which means garages can be reassured that they are dealing with professional businesses that are responsible and answerable. During an exclusive GW interview at the GEA’s offices in Daventry, Dave Garratt told the story of how it all began.

“After the war manufacturers could see that there was going to be a pretty big industry in garage equipment and quite a few that had been making tanks or machine gun posts decided that they wanted to go into manufacturing other large metallic items.

“I think that’s where Bradbury came from, Crypton and Bradbury with their lifts.

“A group of about ten of these manufacturers got together and decided to create a trade association,” he explained.

Today the GEA provides an industry platform, which makes it easier to talk to government agencies including the DVSA, HSE, DfT and Defra.

"...the GEA provides an industry platform, which makes it easier to talk to government agencies..."

Through a series of meetings held throughout the year, where members are invited to voice their concerns, Dave is able to represent the interests of the industry.

He said: “It’s intelligence gathering from my own industry to make sure that when I represent our members I’m representing their interests not just my beliefs.

“I’m able to talk from the industry.”

Recent meetings have been concerned with emissions.

The insolvency of a company that previously checked the accuracy of new diesel smoke meters has meant that manufactures of these meters have had no route to market for the last couple of years.

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DRIVING FORCES

“We invited the DVSA down to our working group meetings and in the end it was concluded that the only people who could put a system together that could approve a diesel smoke meter was the GEA. “We’ve now bought a number of test vehicles, including a 20-year old ERF Tractor Unit.

“We use the vehicles to check that new smoke meters are accurate to the Bosch reference unit.”

GEA on the connected car On the topic of lobbying, GW put the so-called connected car threat to Dave who told us that the GEA is approaching the issue from a number of angles.

Firstly, the GEA is fighting for an open platform but with Brexit, this could prove even more difficult than initially thought.

Currently, the only regulation that states a

"...the GEA is fighting for an open platform but with Brexit, this could prove even more difficult than initially thought." diagnostic socket must exist is to carry emissions information.

VMs are also using the diagnostic socket for ABS, SRS, electronic gearbox and multiple other systems on the vehicle – for the time being.

“We fear that the VMs will start to take this additional data away from the socket because there’s no regulation to protect this.

“Block Exemption means VMs are obligated to supply data but they’re not obligated in any way to supply diagnostic information apart from emissions, that’s the big headache.

“They’ll have to keep that 16-pin socket and we’ll get emissions related codes but that’s not going to help you with the rest of the car.

“We’ve started to look at the doomsday scenario, if we can’t get that to happen is there any way we can have our own server?

“If not, should we be talking to VMs about doing business deals with them to allow access to their server?”

It’s an interesting point because at the moment any garage can buy VM tools if they wanted specialise in a particular brand.

It’s a market which the VMs may not want to lose.

Dave continued: “So are the VMs also thinking

56

of a way to allow independent garages to have access to their server?

“Possibly, I would think.

“They haven’t got enough dealers and they’ve got a business where they sell their tools to independent garages and they’re not going to want to lose that.

“And then, more importantly, there’s the parts.

“VMs don’t want an independent buying from Euro Car Parts, they’re going to want the parts business for themselves.

“They’re going to be trying to create a situation where they can do a deal with a group of garages to have access to their server and then once they have got that the diagnostic tool they’ll be using will lead them down to buying the Ford part or the GM part.

“I’m thinking five year’s down the road but at this moment in time we’re mainly fighting to make sure that it doesn’t happen.

“I think the independent sector will reduce in number but it will survive one way or another.

“What worries me is the parts people; they’re the first people who will suffer if we can’t get our own platform.”

GEA on SWOBs Since April it has been illegal to burn waste oil in a small waste oil burner (SWOB) unless you obtain a new permit under Schedule 13A of the Environmental Permitting Regulations 2010.

Following a meeting with DEFRA minister, Rory Stewart MP, Dave told us that DEFRA “had actually put some thought into this”.

We asked Dave what he meant exactly and if there was any scope for a reversal in the law now that we’ve voted for Brexit.

“Rory was pretty straightforward.

“He was saying that we can’t control the quality of the oil that gets poured into an oil burner.

“You can still use a SWOB but you’ve got to use recycled oil in it.

“So you have to have your waste oil collected, cleaned and then buy it back to put it in your waste oil burner.

“It tends to not make it very efficient but what his argument for doing that was at least that way you can control the quality.

“If we could find a way of filtering the oil before burning it and then wait until we start stripping the EU rules that we want to remain in place after Brexit, we might still have a chance of fighting it.

“The trouble is, by then most people will have got use to using normal oil in their SWOBS.”

Sports car manufacturer, Zenos names First Line as OE supply partner

Zenos fits a range of First Line’s products, including Borg & Beck’s BECKTEC braking, First Line’s steering and suspension components and a bespoke hand brake cable.

THE three model, Zenos range consists of the E10, E10 S and E10 R and offers something for everyone, whether simply some fun at the weekend or track day thrills.”

Already, over 100 have been sold in countries across the globe, representing the clear demand and interest in these high performance vehicles.

First Line has been supplying Zenos and other British manufacturers for several years, which is testament to the premium quality products that the company offers.

ends across all of their models, all of which are crucial to control the high performance track car and ensure the handling balance enthusiasts require.

The programme also provides hassle free fitment, as where applicable, all ball joints, link bars and suspension arms in the range are supplied with the necessary fitting components as standard.

For more information about the premium quality products available from the First Line Ltd, call 01869 248484.

MORE DETAILS

Steering and suspension Zenos confidently fits First Line steering and suspension components, including heavy duty stabiliser Links, ball joints and tie rod

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Offering a comprehensive range of over 37,000 references across 60 different product groups, including without doubt the largest range of Steering & Suspension components to the UK Aftermarket, First Line Ltd. are pleased to shout about their OE supply partnerships with many of the British Car Manufacturers.

Zenos Cars fit First Line as OE, so you can too.

www.firstline.co.uk

58

Q&A with Apec Braking Graeme Ryder, technical development manager for Apec Braking, has been visiting workshops answering technicians’ questions about Apec coated discs.

Why is Apec now offering more coated discs?

To satisfy consumer demand.

Many cars now have alloy wheels so discs are more visible than before.

Apec coated discs have a premium black coating rather than silver.

Silver can quickly discolour and shows up brake dust and traffic film.

Black enhances the appearance of silver alloy wheels and suits the increasingly popular darker coloured and diamond cut wheels.

What coating does Apec use?

It’s a unique, highly durable formulation that’s passed stringent tests, including resisting corrosion during salt spray testing.

If the protection is so good, why isn’t Apec introducing more coated discs?

We are, originally we matched OE; if the original disc was coated, we offered a coated replacement.

But from now on all new discs we introduce will be coated for extra protection, so we’ll not only match, but surpass OE.

What else is different about Apec coated discs?

When we coat our discs, we know when to stop.

and edges are coated, to avoid contaminating the brake pads.

If the friction surface is coated, the pad can retain the coating.

This extends bedding-in, reduces braking performance, generates noise and increases the risk of scoring the discs.

Any other reasons why I should choose Apec discs?

Apec discs match OE specification for materials, including high carbon content where applicable.

They are precision manufactured to withstand constant heating and cooling, resist warping and cracking, and to fit first time.

With over 1650 brake disc part numbers, we cover all popular applications and many more.

And we offer market-leading value for money, absorbing our extra manufacturing costs to supply the very best products at competitive prices.

For more information about Apec coated discs or other Apec products call the Apec TECHMATE team on 01454 285054.

MORE DETAILS EMAIL

We mask the friction surfaces so only the hub

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When we coat our discs, we know where to stop.

Friction surfaces masked.

Only hubs and edges coated to prevent contamination of brake pads.

Black coating matches OE and gives long-lasting smart appearance.

Effective protection of disc edges and hubs.

All mounting holes precision drilled for easy fitting.

Uniform thickness and hardness. Highly resistant to warping.

Made to match OE quality, durability and performance.

Precision made from high quality steel.

Like all Apec Braking products, our coated discs are made to match OE standards. So where the original discs have coated hubs and edges, Apec discs have them too. But when it comes to the friction surface, we stop – so there’s no coating to contaminate the pads and reduce their efficiency.

Our coated disc range matches OE applications and also includes other models, especially those where the hub is visible through the wheel. Make sure you ask your factor for Apec discs – matching OE and more.

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Boost bulb sales with the Osram Installer Programme With 90 per cent of all information being received by motorists being visual, OSRAM say the best quality vehicle lighting plays an essential part in increasing road safety.

TO support garages that carry out regular bulb checks and replace faulty and failed bulbs on a

“... lighting and signalling are the most common MOT failures.” daily basis, Osram have developed the “Osram Installer Programme”, supporting the needs of garages and workshops when it comes to choosing the right light for their customers.

The Osram Installer Programme is free to join and available to garages, workshops, MOT test stations and mobile mechanics.

It offers exclusive access to Osram’s unique bulb fitting DVD that provides detailed bulb fitting instructions for most makes and models of car, including detailed fitting instructions for the replacement of HID (Xenon) bulbs that

have previously been regarded as dealer fit only.

OSRAM say lighting and signalling are the most common MOT failures, so helping customers select the right OE replacement or upgrade bulb is made easier with the Osram bulb menu which is included in a welcome pack when signed up.

The extra marketing and point of sale materials provided will help to boost bulb sales and an Osram certificate will give customers peace of mind that their vehicle lighting is being looked after by a certified Osram Installer.

Osram’s range of products which are available to garages and workshops from many parts distributors nationwide, are of genuine OE quality, and include standard halogen and HID (Xenon) types as well as market leading upgrade bulbs, DRL kits and LED retrofit bulbs.

John Lancaster, specialty lighting business unit manager at Osram, said: “The Osram Installer Programme is designed to give the much needed bulb application and product information directly to garages, MOT stations and workshops to enable them to fit OE quality bulbs with confidence.”

Signing up to the programme also includes a free company listing on the Osram Installer locator tool enabling customers to locate an approved installer near to them.

Osram Installer Programme

EMAIL 61

www.osraminstaller.co.uk

Light is Osram

Sign up to the Osram Installer Programme now and fit the best from the biggest OE bulb manufacturer!

Osram is the world leading Original Equipment supplier of automotive bulbs and lighting solutions. The professional installer programme allows exclusive access to helpful information and tools that can increase bulb sales. Osram are offering professional garages and workshops an opportunity to sign up to the Osram Installer Programme for free!

For details and to sign up visit: www.osraminstaller.co.uk

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MAM Software announces autumn release Autowork Online cloud-based garage management software update to offer improved service for workshop operations.

MAM Software has announced plans of an Autowork Online autumn release, which will provide users with improved integration on MAM's new Autocat v8 parts catalogue data.

Using new and enhanced product information, garages can lookup and order parts from compatible suppliers within the Autowork Online software.

The update will increase the accuracy of parts searches, giving users increased confidence that the parts they select will fit the vehicle in question.

Enhanced server-side processing will also make the lookups quicker and more efficient.

Enhancements to existing features The ‘document’ screen will be fully customisable, and the ‘custom jobs’ screen will sport a cleaner interface.

The ability to set an SMS sender ID allowing recipients of the message to know who the sender will be incorporated into the new release.

The software's integrated service schedule and repair times database will also be refreshed to deliver high quality data in a new, easy-to-use format.

The autumn release will build on the new functionality introduced in the summer update.

Released in July, it introduced a selection of new features designed to improve productivity and help garages operate more efficiently.

It included a new job groupings facility, which allows parts and labour for a particular task to be grouped together, resulting in a clearer, easier to read document.

A new work in progress (WIP) screen was also introduced to provide a simple visual overview of the status of outstanding jobs.

Another new feature was deferred work, which allows users to postpone work, rather than deleting it completely.

Reminders can then be sent via SMS or email to customers and deferred work converted back to a job card when the customer returns.

And it also included a new technicians efficiency report that allows itemised timesheets to be recorded and analysed.

MORE DETAILS 63

VIEWING WINDOW

A candid glimpse into the mind of a vehicle technician

Joe Pugh reveals his love for all things Saab in GW’s Viewing Window AFTER a long career in the Saab network, Joe founded his own garage business following the demise of the Saab brand in the UK. Located in Surrey’s Epsom Downs, Joe’s Repairs specialises in Saab but welcomes all makes and models from every decade.

What was your first job?

And the worst car?

I used to work on cars with my dad and it was just something that I wanted to do.

Coming up to my 16th birthday, I started as an apprentice at Bell and Colvill Saab in West Horsley.

I applied to a few apprenticeships but Saab took my fancy.

I had been to the motor show about ‘85/’86 and I remember getting a Saab 900 poster but I don’t think I really got into Saabs until my apprenticeship there.

I wish I went for something different now they’ve gone bust though!

It’s got to be a BMW or Mercedes Benz hasn’t it, they’re just not my cup of tea.

What was on your last job sheet?

I was just putting an alternator on a Vauxhall Combo.

What's the best car you’ve worked on?

Saab 900 16S, they’re the business aren’t they?

I was 16 doing my apprenticeship when I first got my hands on one.

Nobody likes working on them I don’t think but I just love them and I own five at the minute.

I really do love them.

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"Nobody likes working on them I don’t think but I just love them and I own five at the minute."

What's the most useful garage tool you have used?

Smoke machines are a really good bit of kit, I’ve had mine for about a year now.

Obviously, it’s for induction air leaks but I’m always using it to find an oil leak too.

What's the most useless garage tool you have ever used?

My apprentice.

No, I can’t really say that, I’m trying to think of something at the bottom of the tool box.

VIEWING WINDOW "They were ahead of their time I suppose."

What profession would you be in if you weren’t a vehicle technician?

It’s probably the old Sun diagnostic machines because they were just never used, no one knew how to use them.

To be fair though, I’ve got a scope now which is basically what that thing did, so that’s not really a fair answer.

They were ahead of their time I suppose, I mean at the time they were useless just because there was a lack of knowledge and nobody really knew how to use them.

I love being a vehicle technician, that’s all I’d want to be and I’ve got my own garage now.

I love coming to work, that’s unusual isn’t it?

What do you listen to in the workshop?

The other blokes whining.

What's your ideal day off?

Joe - "They’re the business."

Either hill walking or a bit of white-water kayaking, I like a bit that.

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VIEWING WINDOW "... they wheeled me onto the roundabout outside Bell and Colvill near Guildford and left me there all afternoon."

What was the most embarrassing moment of your career?

I’m not sure actually, they use to do some terrible things to me when I was an apprentice.

You know, all the usual stuff really.

I remember being tied up to wheelbarrow, they wheeled me onto the roundabout outside Bell and Colvill near Guildford and left me there all afternoon.

They could get away with stuff like that in the ‘80s.

What is the highlight of your career so far?

We came runner up in Garage of the Year this year and I was a Master Technician for Saab, which is an achievement I’m proud of.

What is the biggest challenge the industry faces at the moment?

I don’t think enough people have trained on hybrid and electric cars in the non-franchised garages, it’s going to be a big problem.

A lot of people are burying their heads in the sand.

We’ve done hybrid training here but generally I think most garages aren’t doing enough training.

It’s really important, probably one of the most important things for us but a lot of garages don’t seem to think so.

Apprentices are very important things to have too, I’ve got one that’s going into his third year and another just about to start his first year.

Everybody was young once and they all need a chance.

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OESAA

Old garage at Much Wenlock Š Richard Green

Original Equipment Suppliers Aftermarket Association

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MANN+HUMMEL acquires Affinia global filtration operations The global ďŹ ltration operations of the Affinia Group, including brands WIX and FILTRON, have now become part of the MANN+HUMMEL Group.

HIGHEST standards in quality, service, and innovations, supported by over 1,000 research and development specialists, help make MANN+HUMMEL a distinguished development partner and original equipment supplier to the automotive and mechanical engineering industries.

The newly joined company ensures that both will continue to grow and serve their customers with the best in ďŹ ltration solutions, supported by 150 years of combined experience, complementary competencies, and 20,000 valued employees worldwide.

MORE DETAILS

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MANN+HUMMEL acquires global filtration operations of Affinia (Group) The global filtration operations of the Affinia Group, including the well-known brands WIX and FILTRON, have now become part of the MANN+HUMMEL Group. Highest standards in quality, service, and innovations, supported by over 1,000 research and development specialists, help make MANN+HUMMEL a distinguished development partner and original equipment supplier to the automotive and mechanical engineering industries. The newly joined company ensures that both will continue to grow and serve their customers with the best in filtration solutions, supported by 150 years of combined experience, complementary competencies, and 20,000 valued employees worldwide.

If you want to know more about the MANN+HUMMEL acquisition, please visit www.wixeurope.com or contact your local WIX Distributor.

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Harvesting data: Jobs to expect this autumn Click Mechanic, an online marketplace for car repairs analyses last yearâ&#x20AC;&#x2122;s data to highlight which jobs are likely to increase or decrease in popularity in the coming months.

THE fact different types of repairs are more or less popular at different times of the year will come as no surprise to anyone, however, not all of the peaks and troughs of repairs are as obvious as you might think.

As is to be expected, there was a huge increase in the number of heater repair requests last autumn.

Click Mechanic saw a 116 per cent increase in heater blower motor replacement requests coupled by an 86 per cent drop in air conditioning repair requests.

Shorter days lead to a 99 per cent increase in headlamp replacements last year and the wet weather was met with a 35 per cent increase in wiper motor repairs. There was also a huge increase in the number of customers requesting inspections, as their car would not start.

Battery faults are the most common cause of breakdowns during this time and can be made worse with bad weather.

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There were also increases in the number of clutch replacements, brake pad replacements and alternator replacements.

"Shorter days lead to a 99 per cent increase in headlamp replacements last year and the wet weather was met with a 35 per cent increase in wiper motor repairs. "

Finally, we saw a 20 per cent and 21 per cent drop in major and minor services, respectively; however there was a slight increase in the number of scheduled services requested from car owners.

MORE DETAILS TWITTER

Affordable workshop wear Dickies introduces new products and ranges, with style and functionality at value for money.

EVEN if you are just starting out, you can still turn up to the workplace looking trendy while wearing the right kit without breaking the bank, says Dickies.

The new two-tone ED24/7 everyday trousers have a 245gsm fabric that ensures they are tough but light enough to retain agility.

They are free of any exposed metals such as zips and buttons, so no inadvertently scratching surfaces or paintwork, and their handy cargo pockets give easy access to tools.

The two-tone colourways means ED24/7 trousers are easy to match with many other items of clothing in the extensive Dickies workwear range.

Redhawk Stud Front coveralls are Dickies most affordable workwear where economy is a requirement.

Functional and durable These garments retain all of Dickies traditional construction standards and have

a concealed stud-fronted pocket design to prevent scratches to paintwork.

The anti-slip Deltona boot may offers protection within the toe-caps and midsole is completely metal-free, which helps keep the weight of the boot to a minimum.

The uppers are manufactured from a water resistant black leather and have a breathable lining too.

Also available is Dickies Preston boot, which is a steel-toe cap boot, with the addition of steel within the midsole for underfoot protection.

The uppers are a high quality full grain leather with water resistant properties and the product also features a breathable mesh lining.

MORE DETAILS 71

Review: Automechanika Birmingham 2016 UK Automechanika launch ‘exceeds all expectations’, attracting more than 12,000 visitors.

Apec's Graeme Ryder demonstrates the new EPB tool to visitors.

IT WAS a nerve-racking time for the show’s organisers but the launch of the Automechanika brand in the UK has successfully established itself as the annual automotive event in the UK automotive trade industry.

The exhibition is set to return on June 6-8, 2017 with the promise of offering more for independent garage owners and technicians.

Simon Albert, event director said: “We have something unique here that the industry needed, and it wouldn’t have been possible without the overwhelming support of the exhibitors, visitors and trade partners.

“Next year the event will continue to go from strength to strength with 35 per cent increase in stand space, a supply chain specific area and will be colocated alongside Reifen, the world leading tyre exhibition.”

MORE DETAILS TWITTER 72

Celebrity guests, Suzi Perry and Mark Webber.

Event organiser, Simon Albert with Rachel Riley and SMMT chief executive, Mike Hawes.

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