Garage Wire Views - August 2018

The digital home for independent garages Issue 4, August 2018

REVIEWED: WAECO ASC 5500RPA

Customer-supplied parts: fake parts campaign gathers pace On the road with Sol-X

How to get a good apprentice

Hall 3.0 G41

The automotive aftermarket is on the move and so are we.

Our new VisionPRO lighting and vision range and VXPRO sense and control range have been designed and engineered to help your business to compete and thrive.

Join us at Automechanika Frankfurt to discover more.

Automotive Bulbs Mirrors and Glass Wiper Blades Warning and Safety

e

Engine Sense and Control Ignition Components Fuelling Components Window Lift Regulators

ELTA Automotive Ltd 01675 466999 sales@elta.co.uk

2

Independents unite in battle against customer supplied parts Graham Stoakes on how to get a good apprentice Reader review: WAECO ASC 5500RPA On the road with Sol-X Solutions News in brief................ 5 Gone to the polls ...... 11 BRAND NEWS ................ 28

17 22 24 35 TECH TIPS..................... 38 YOUR GARAGE ............... 42

MEET TIM. BEARING EXPERT.

TIM ADAMS

INA / FAG Product Specialist & REPXPERT

You get more from us than just OE parts.

Tim is Schaeffler’s INA & FAG product specialist. Basically, that means Tim knows everything there is to know about bearings. From the bearings you find in INA tensioners, idlers and water pumps - to good old fashioned (and some extremely high-tech) wheel bearings.

Tim also knows the best way to fit them, helping to avoid potential premature failures and keeping you and your customers happy. He shares that know-how during regular training sessions held around the country. Of course, it helps if every single OE specification component you need to carry out a professional repair is in the box, right down to the last nut, bolt and washer. www.repxpert.co.uk

4

NEWS IN BRIEF

DVSA to crack down on fraudsters WITH new MOT risk rating Traffic light system expected implemented this autumn

to

be

Garages to be awarded red, amber or green rating Officials will monitor tester data The methods they plan to implement will not deal with the idiot testers who are corrupt enough to do bent tests.

Lee Heywood on Facebook.

Improved site visit assessment to be implemented

FULL STORY 5

ACADEMY

of Automotive Skills

The UK’s largest MOT training provider

A “one stop shop” for all your MOT needs As the UK’s largest MOT training provider we deliver high quality, cost effective training at prices that cannot be beaten.

With weekly courses at sites in Southam, Warwickshire and Runcorn, Cheshire, we can support your business no matter your requirements. Call us on 0845 305 4230 to see how we can help.

• • • • • • • •

Light Vehicle Inspection Level 3 MOT Tester Training Motorcycle Tester Training MOT Centre Management MOT Annual Training On Site Observed Tests Quality Control Audits Site Risk Assessments

WE R MOT UN TESTE R COUR SES EVER Y WEEK

BOOK A COURSE with our friendly team on 0845 305 4230 or find out more at www.RMItrainingAcademy.co.uk

6

NEWS IN BRIEF

Garages accused of “bullying” customers into repairs Claims new MOT categories being used to "hold motorists to ransom" over repairs I’m sure that everyone could tell a true story about a car that has come to their workshop with supposed dangerous faults diagnosed elsewhere be it a fast fit chain, main dealer or mobile mechanic, only to find the parts are not faulty or in need of replacement.

Alastair Mayne on Garage Wire.

Official advice states a car should not be driven with a ‘dangerous fault’

COLUMNIST OPINION

Independents put blame on poorly worded manual

Unscrupulous garages are “nothing new”, GW readers add

FULL STORY 7

AIR TOOLS S R O S S E R P M O C R I A SIP PRODUCT CATALOGUE

AVAIL ABLE NOW FROM SIP DEALERS

Tel: 01509 500500 | Email: sales@sip-group.com | www.sip-group.com /sipindustrial

@sipindustrial

/siptechzone

8

NEWS IN BRIEF

Driver caught using bucket for a seat and mole grips for steering

Police report motorist for "too many offences to mention�

This endangered so many people he should be banned from driving for life.

Jim Walker on Garage Wire.

Officer dubbed it the most "unroadworthy" car ever seen

Mole grips for steering and bucket used as seat Car also had missing bumper, headlights and had a flat tyre

FULL STORY 9

LESS STOCK, MORE SALES

Suitable as a direct replacement for OE beam blades, and for upgrading conventional blades to beam technology, all of your customers can benefit from the very latest wiping performance with TRICO Flex. And with just 14 part numbers covering 97% of the vehicle car parc, you benefit from increased wiper blade sales from one compact display stand.

The versatile way to increase your wiper blade sales

www.trico.eu.com +44 (0)1495 767700

10

GONE TO THE POLLS

MOT fraud

75% say the DVSA “needs to do more”

15% believe the DVSA’s approach to MOT fraud “is getting better”

10% believe the DVSA is doing “an excellent job”

IN THE NEWS An MOT tester that pocketed thousands of pounds having issued 62 bogus certificates without even seeing the vehicles has recently been caught out after an anonymous tip‑off from a member of the public.

The tester now faces a 13-month suspended prison sentence.

FULL STORY 11

t sa x u e ne Se cha e M

BG POWERFLOW SUITE OF SERVICES PROVEN DECARBONISATION SOLUTIONS USING BG PRODUCTS

TO DRIVE GROWTH & ENHANCE PROFITABILITY

G

IN R E IV

DEL

• More customers • More profit • Increased visits • Customer retention

PER VEHICLE SERVICE COSTS START AT £25

√

ND A ED DED T S N TE E M OM C E R

BY BEN COLLINS The Former Stig

+ EQUIPMENT RENTAL FROM £16 PER MONTH - EASY TERMS

Leaders in automotive solutions and improving garage profitability www.bgpowerflow.com | T: 01284 777934 | Email: info@bgprod.co.uk

12

GONE TO THE POLLS

Aggressive customers Around 80 per cent of GW say they have to deal with aggressive customers

63.2% say it’s only “very occasional”

11.8% say it’s once a month

6.6% say it’s once a week

A 26-year-old man who launched a ferocious attack on a teenage apprentice at a garage in Brighouse, West Yorkshire has been jailed for 18 months.

Teenager repeatedly punched, kicked and stamped while garage owner was also hit by a second attacker.

FULL STORY 13

AN INDEPENDENTLY OWNED & MANAGED BUSINESS

14

GONE TO THE POLLS

Vehicle recalls UP BY a third

56%

25%

19%

think the rising number of vehicle recalls is a result of vehicle manufacturers “cutting costs”

think it’s down to “Shortened vehicle development periods”

think it’s because of the pace of technological change within the industry

IN THE NEWS Data released by the DVSA this week shows that during the 2016-2017 financial year the number of recall campaigns went up – rising to 440 in total over the 333 recorded between 2015 and 2016.

FULL STORY

15

T E X A

U K

P R E S E N T S

A DAS Wednesday 26th September, 6pm-9:30pm Email marketing.uk@texa.com for more information.

16

HOT TOPICS

Independents unite in battle against customer supplied parts Campaign to raise awareness about the dangers of fake car parts reignites debate on customer supplied parts We fitted a turbo to a car which the customer supplied from a breakers yard. The turbo failed within an hour.

Matt Archer of Archers Colwick.

FULL STORY

Intellectual Property Office launches counterfeit parts awareness campaign Money-strapped motorists warned against sourcing their own parts Garages liable for failed customer-sourced parts 17

18

SURVEY: Xenon HID headlight bulbs Ring recognised as one of the most popular automotive lighting brands

“don’t know about HIDs”

purchase & replace HIDs

THINK a quarter of cars that enter their workshop are fitted with HIDs

FULL STORY 19

SURVEY: Air conditioning compressors

noted electrical malfunction as the most common failure

only ever “occasionally” replace A/C compressors

do so two or three times a month source their from their local factor say oil is “very important” for A/C compressors

said quality is the most important factor when choosing a replacement Price and availability were also important

compressors

use a remanufacturer

FULL STORY 20

QUALITY

The specialist in vehicle electronics

Your one stop engine management solution

www.cambiare-ve.com

OE

2 year or 30,000 mile warranty

• All Cambiare parts are either OE quality or BER compliant • UK Technical Hotline: 0845 543 8280 • Live web-catalogue www.cambiare-ve.com

For more information: Contact your local Cambiare representative.

The Cambiare range consists of the following products:

ABS Sensors

Air Mass Sensors

EGR Valves

Exhaust Gas Temp. Sensors

Fuel Injectors

Fuel Pumps

Ignition Coils & Leads

Lambda Sensors

Sensors & Switches

Throttle Bodies

21

GRAHAM STOAKES OPINION

HOW TO GET a good apprentice Industry author, lecturer and GW columnist reveals the answers to your apprenticeship questions

You must remember that initially your apprentice may not make you any money, and you should see their training as an investment.

FULL STORY

22

BRAND NEWS

Automotive recruitment specialist extends offices to meet rising demand Expansion will help to accommodate the Norwichbased business' growing team

FULL STORY

Air Con Stations

5

Bosch ACS511 R134a

Texa Konfort 780R Bi-Gas R134a/1234yf

Texa Konfort 707R 1234yf

Waeco ASC2000G R134a

£2295.00

£4500.00

£1995.00

£2995.00

Lease £12.45 pw

Lease £24.40 pw

Lease £10.82 pw

Lease £16.24 pw

Extend the warranty of your new Air conditioning station by purchasing Hickleys extended warranty and maintenance package for only:

£290.00 T&C’s. To qualify the unit must be serviced every 12 months by Hickleys Ltd.

A selection of our R134a, 1234yf & Bi-Gas machines from 4 Leading Manufacturers Please visit our website for full details of our complete range Prices exclude VAT

01823 328530 www.hickleys.com

sales@hickleys.com

23

READER REVIEW

WAECO ASC 5500RPA air conditioning service unit Innovative machine features fully automatic refrigerant recycling, oil and additive management, as well as automatic vacuum and leak checks

4.5

24

READER REVIEW

TUNAP DPF cleaner 5.0 Highly praised diesel particulate filter cleaner lives up to expectations in this exclusive GW reader review I have heard good things about TUNAP. Anthony Pickering of Cypress Autoservices

in Lowestoft.

FULL STORY

PRODUCT DETAILS 25

PRODUCTS AND SERVICES

Free ADAS presentation Importance of ADAS awareness and calibration

FROM: TEXA MORE DETAILS

Smart Pro key programmer starter kit Programmes transponder keys, proximity keys and remotes MORE

DETAILS

FROM: Hickleys

Corghi Four-post lift and wheel alignment package deals Free delivery and installation

MORE DETAILS

FROM: REMA TIP TOP 26

They make pads I rely on Krzysztof Hołowczyc - Polish rally star, three-time Polish Champion, ERC – Champion, winner of Cross Country Classification, 3rd place winner of Dakar Rally

Lumag Ltd office@lumagltd.co.uk +44 (0) 121 520 1160

www.breck.pl

27

BRAND NEWS

Workshop achieves "incredible results" with award winning decontamination Dartmoor independent completes more than 300 treatments in a matter of months

FULL STORY

First Line reveals PSA thermostat specification changes OE production issue caused overheating related problems

FULL STORY

IGA garage achieves perfect score with AA Certified Garages wishing to join the Certified programme must pass rigorous inspection

FULL STORY 28

ON THE ROAD

Pico Automotive Roadshow 2018 We join the action at APD in Tewkesbury where we discover the benefits of oscilloscope technology and Pico’s advanced support material It takes the element of doubt out of it, I’d struggle without it.

Nigel Baldwin, GB Motor Services.

MORE DETAILS 29

When fault codes aren’t enough

Save time and money with To see our full range of vehicle diagnostic equipment visit:

www.picoauto.com/A151

Email: sales@picotech.com. Errors and omissions excepted. Please contact Pico Technology for the latest prices before ordering.

30

ANDY PARSONS OPINION

Bullying MOT stations is nothing new but a fixed price test should be

GW columnist, Andy Parsons reacts to recent claims that garages are now scaremongering to get work

I can't help but feel that anyone offering an MOT for ÂŁ20, or even "free", may have an ulterior motive.

FULL STORY 31

Y DA RY * XT VE LE NE LI AB D E A IL AV

TIMING

TOOLS

WE’VE GOT KITS FOR THOUSANDS OF ENGINES

TRY OUR EASY TO USE TOOL FINDER, ALL YOU NEED IS THE REG PLATE NUMBER, JUST 3 EASY STEPS VISIT:

drapertools.com/timingtools *Next day delivery on orders placed by 3pm, UK mainland only, (deliveries to the Scottish Highlands and some outlying areas may be subject to further restrictions).

1

2

3

ENTER REG

SELECT TOOL

FIND STOCKIST

YOU CAN FIND THE DRAPER TOOLS FULL RANGE OF TIMING

drapertools.com/timingtools TOOLS ON AUTOCAT IN THE FITTING TOOLS CATEGORY

32

ON THE ROAD

Turbo trends, problem engines and future developments Turbo-related repairs are on the rise with almost half of independent garages reporting to replace one turbo every week

98 per cent of all turbocharger problems are caused by oil issues.

Phil Wilson, BTN Turbo.

watch the video 33

The turbocharger people

BTN Turbo is the only UK supplier of all major turbocharger brands. Technical helpline available for diagnostic information on 01895 466663 or www.btnturbo.com.

34

ON THE ROAD

Sol-X Solutions: A strictly trade-only brand you can rely on GWTV tours the North West with Sol-X Solutions to find out what the brand has to offer for independents You don’t have to spend an awful lot of money to solve a problem on a DPF. Paul Woodend, sales manager at Sol-X Solutions.

MORE DETAILS 35

ON THE ROAD

How Comline’s braking range is helping drive the brand’s ongoing growth GWTV visits Comline’s HQ to reveal what’s behind its ‘fit-first-time’ ethos when it comes to the Comline braking range Most people tend to underrate brake pads and treat them like a commodity but actually they’re an intensely engineered product.

watch the video 36

www.dayco.com

From the best OE technology to the best aftermarket service.

The Dayco Friction Wheel is engineered to transfer the power from the crankshaft pulley to the water pump pulley through a unique and patented system. Thanks to this new technology Dayco offers to the market the complete range of Prince engines BMW PSA FEAD components.

37

TECH TIPS

Skoda Octavia 2.0 TDI timing belt kit installation Step-by-step fitment procedure

FULL STORY

Demand rising for HID bulbs High intensity discharge bulbs are now increasingly being seen on vehicles entering the independent aftermarket

FULL STORY

DPF tampering “no longer an option�

Motorists told to expect major MOT fail if DPF has been removed or if vehicle emits exhaust smoke

FULL STORY 38

Our ABS rings send all the right signals.

• Replaces damaged ABS ring to restore correct operation.

• A new range of precision manufactured direct replacements for OE. • Anti-corrosion coating for extreme environments.

39

AARON PHILLIPS OPINION

Dealing with a customer who's "not afraid to go back to jail"

GW columnist, Aaron Phillips describes terrifying moment customer threatened to poke out his eyes and set him on fire He turned up on one occasion and told us ‘I've been to prison before and don't mind going back over this’.

FULL STORY 40

THE ENGINE EXPERTS.

Complete repair solutions for every engine system.

For timing, FEAD, valve train and cooling - think INA. Schaeffler delivers high-tech products for all of today’s sophisticated engine systems to every leading vehicle manufacturer, and to professional mechanics around the world.

The INA range of innovative engine repair solutions are designed to be simple to fit whilst maintaining the same quality and reliability as the original components.

For Timing, FEAD, Cooling and Valve Train applications - fit INA. #EngineExperts Visit www.repxpert.co.uk for more information

41

YOUR GARAGE

Village workshop invests thousands to become electric car specialist GW Views heads to Stockbury where the people behind Tomsett Kent MOT Centre say more garages should do what they've done

As vehicle manufacturers create more and more hybrid and electric vehicles the need for specialist repairers will grow and we hope to be ahead of the curve.

Dave Tomsett, Tomsett Kent MOT Centre.

FULL STORY 42

BRAND NEWS

Apec introduces latest new-to-range ABS rings FULL STORY

Range set to grow in line with demand

TechMan helps Manor Motor Company to fill its MOT bay daily FULL STORY

Workshop owner reports on early wins since adopting the garage management system in January

TRICO commended in Auto Express Product Awards 2018 FULL STORY

Exact Fit range 'commended' during test of ten wiper blades on 2011 Skoda Superb

43

BRAND NEWS

REPXPERT takes its expertise on the road More technicians get to grips with LuK 2CT double clutch technology

FULL STORY

Lumag celebrates its 30th anniversary Manufacturer of friction materials celebrates its third decade

FULL STORY

44

BRAND NEWS

SIP 50th anniversary special edition equipment Five year warranty included with exclusive range

FULL STORY

Maserati Levante equipped with Sogefi designed oil filter module Sogefi filter technologies featured on Trofeo 3.8 litre

FULL STORY

Summer sizzlers with The Parts Alliance’s Garage Essentials Glossy 68 page A4 publication is available on request from all branches

FULL STORY 45

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