AutoTorque - May 2019

VOICE TO THE MOTOR TRADE

MAY 2019

Full report and reaction to The Parts Alliance Spring Show DVSA: motorists responsible for ADAS, for now Aftermarket brand declares itself ready for Brexit Servicesure Garage of the Year Award winner announced

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Suppliers and customers join celebrity guests at The Parts Alliance Spring Trade Show

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DVSA: Motorists responsible for ADAS and isn’t a part of MOT yet

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Servicesure Garage of the Year Award winner announced

Aftermarket brand tells us why it’s ready for Brexit

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Brands Latest..................................................................... 19 Branch Focus: meet the team and story behind our branches........................................ 37 Tech Focus: the latest innovations you should know about................................................... 42 Servicesure Summary....................................................... 48 Reader Poll....................................................................... 50

ARANTEE GU

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LEADING THE WAY WITH OUR BRAKING EXPERTISE, INNOVATIVE SOLUTIONS AND EXCEPTIONAL QUALITY

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THE MARK OF AN ORIGINAL QUALITY SUPPLIER To prove our confidence in the quality of every Bendix product look for our warranty mark.

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LATEST INDUSTRY NEWS

Suppliers and customers join celebrity guests at The Parts Alliance Spring Trade Show A series of technical talks, market developments, profit opportunities for branches and garages, and a surprise awards ceremony awaited guests The Parts Alliance hosted its first trade show of 2019 on Wednesday 27th March with motoring celebrities and global suppliers joining over 500 customers at the Spring Trade Show.

The event took place at the Centenary Pavilion

“We thought we should come for a wander around and see because we’ve never had the chance to get to anything like this before,” said David Gilfeather, owner of DG Autos in Rodley, Leeds.

of Leeds United’s Elland Road stadium, bringing the opportunity to discuss the latest products, technology, market developments and profit opportunities with more than 50 of the trading group’s supplier partners.

Branches of BBC Superfactors, BMS Superfactors, GSF Car Parts, SAS Autoparts and Waterloo Motor Trade all invited customers, who took the opportunity to not only do business but also listen to interviews with special guests.

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LATEST INDUSTRY NEWS

Champion guests and tech chat talk of the town Fuzz Townshend from Car SOS talked about highlights from his TV shows whilst threetime British Touring Car Champion Matt Neal discussed improvements to his car and hopes for the upcoming season.

Fuzz said: “For The Parts Alliance to put on an event where garage owners can meet fantastic suppliers and get a better understanding of their products is so valuable.”

Technical talks were given by Comma Oil on how changes in engine technology are impacting the choice of engine lubricants; Schaeffler discussed DMF technology, whilst Delphi provided numerous insights on keeping up with developing VM digital service record technology.

“We were delighted by the turnout on our first visit to Leeds with a show of this scale,” said Simon Moore, head of marketing at The Parts Alliance.

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LATEST INDUSTRY NEWS

Industry excited by emerging tech and product innovations

Nick Nafahran, of Vehicle Repairs UK in Leeds, was interested in a Tecalemit tyre changer and said: “I’ve got to see it and got all the information that I need, so it’s been useful.”

“I’ve only got a little garage and I’m usually in the workshop until late but I’m glad I made the time for this – free food and drink too, so what’s not to like?”

Customers are advised to look out for more events in 2019.

The evening ran until nearly 10pm with an extensive prize draw seeing around 20 prizes, generously donated by suppliers, given away to garages on the night.

Andrew Wood of APW Cars in Otley, Leeds added: “I’m here to see new technology; I’ve just been inside the REPXPERT van - it’s a real eye opener to see where the industry is going; I’d definitely recommend others to try to get to one of these events if they have the chance.

FULL STORY

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The UK’s leading exhibition for the automotive aftermarket

4-6 June 2019, NEC

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LATEST INDUSTRY NEWS

DVSA update: Motorists need to ensure all vehicle systems work themselves, even if it isn't covered by MOT Government body looking to clamp down on MOT fraud through the banning of fraudulent testers as ADAS remains out of scope of MOT Neil Barlow, DVSA's head of vehicle engineering, said: "Drivers should ensure all vehicle systems, regardless of whether they are covered by MOT, work correctly and should get any problems seen to as soon as possible.

“DVSA’s priority is to help everyone keep their vehicle safe to drive.

ADAS does not yet fall within the scope of MOT; we’re constantly reviewing the test to ensure it keeps up with changes in vehicle technology.”

“As well as any legal penalties, DVSA can, and does, ban people guilty of MOT fraud from testing.”

FULL STORY

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LATEST INDUSTRY NEWS

Servicesure Autocentre of the Year award winner announced M M Autos named Servicesure’s ‘Autocentre of the Year’ at eagerly anticipated evening ceremony Speaking at the event, Paul Dineen, head of garage programmes, said: “The network continues to expand rapidly: in October 2018, Manor Motor Company became the 500th member, and numbers have since risen to 540 garages.”

Servicesure has named M M Autos in Dundee as its ‘Autocentre of the Year’ during an exclusive awards evening which took place at Coombe Abbey on Thursday 11 April.

Launched last year, the competition was created

Paul continued, “Tonight’s winners are a real credit to the Servicesure network, and it’s a pleasure to be able to pay tribute to your professionalism and hard work.

to shine a light on best practice and performance from within the Servicesure Autocentre network.

Each shortlisted garage was recognised for their excellence during the ceremony: Burntwood Auto Centre received the ‘Best Newcomer’ award, Simon Graeme Auto Service Centre took home The Motor Ombudsman’s ‘Customer Service’ trophy, while Lowgate Garage, Chester Auto Services, Gordon’s Garage and A1 Motorist Centre were the winners in their respective regions.

FULL STORY

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LATEST INDUSTRY NEWS

Lesjรถfors reassures coil springs customers that it is ready for Brexit Aftermarket brand has taken steps to ensure availability of suspension coil springs is maintained whatever the outcome of Brexit

To prepare for Brexit, Lesjรถfors has increased raw wire stocks, with spring wire sourced from a global supplier that is not subject to tariffs, and shipped directly to UK ports.

Should the UK leave the EU without a deal, World Trade Organisation (WTO) rules would automatically apply, potentially imposing tariffs on all coil springs entering the country.

As well as maintaining a coil spring stock of around 450,000 units at their UK distribution centre, Lesjรถfors has been working to ensure zero disruption and continued availability.

FULL STORY

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Competitor (non-OE) Hub Unit

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QUALITY IS NOT JUST SKIN DEEP. Wheel bearings with a genuine heart.

Shiny on the outside does not necessarily mean quality on the inside, especially if you have paid under the odds for a safety critical component such as a wheel bearing. If you supply or fit a component that is found to be the primary cause of an accident that results in severe injury or fatality, it could be your livelihood at stake - not just a warranty claim.

So look very closely before choosing low cost, unbranded or poor quality products. Or better still - just put your trust in the ORIGINAL manufacturer.

FAG. Because deep down you know that not all wheel bearings are the same. www.repxpert.co.uk | www.schaeffler.co.uk/aftermarket

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THE PARTS ALLIANCE: LATEST NEWS IN BRIEF YOUR DIGEST OF NEWS FROM THE PARTS ALLIANCE

Solihull team pull together for inspirational Seren National accounts coordinator Lorraine Latham and the team at Solihull are doing some fantastic fundraising for an inspirational young girl with Acute Lymphoblastic Leukaemia.

Lorraine said: “We’re a really close team and everyone here has really taken Seren’s story to their hearts and come together to support her, so it’s great to have so much help.

“Her chemo is intensifying and she’s getting weekly lumbar punctures to check progress, so this is a crucial part of Seren’s treatment.”

New Midpoint team member is a real hoot The Parts Alliance team at Midpoint in Birmingham got a shock when a barn owl took up residence at the warehouse.

The owl hung around for two days before flying off, presumably deciding against a career in the automotive industry.

Maybe this quarter's best barn find had just heard enough hooting for one day?

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THE PARTS ALLIANCE: LATEST NEWS IN BRIEF

Marathon man Ash had his sights set on London Ash Rogers has come a long way since he Ash ran the marathon to raise money for submitted a ballot for the 2019 London Marathon Northamptonshire Health Charitable Fund after a night at the pub.

(NHCF), a charity supporting Nstep, a service that The regional pricing manager for East Midlands specialises in supporting people who have first and London had already completed a robust and episode psychosis. relentless training regime to prepare him for the 26 miles.

Ahead of the race Ash said: “I literally hadn’t run since I was at school and I’m now 37, so when I say I’m a beginner, I really am, but preparation is going really well and everyone here is getting behind me – even though there is a sweepstake on what mile I’ll make it to!”

Spotlight on... Gerry Burke at GSF Watford It’s a big year for Gerry Burke, assistant branch manager at GSF Watford.

He’s celebrating three decades in the business in 2019 and, although times have changed, Gerry’s reputation as a walking knowledge bank is as strong as ever.

GSF Watford branch manager Lars de Groot said: “Gerry’s been at this branch for 13 years and everyone knows that if they have an issue or a question, he’ll have the answer.

“Five of our biggest customers really value the relationship he’s built with them over the years, so the business is benefiting from him as well as the team here.”

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WINNING WITH THE PARTS ALLIANCE

Carcraft Service Centre set for Sardinia with The Parts Alliance ‘Original Experience’ promotion winner to enjoy VIP experience courtesy of The Parts Alliance and Delphi The Parts Alliance has confirmed Carcraft MOT and Service Centre Ltd as a major prize winner in the ‘Original Experience’ promotion.

The promotion winners were business partners Phil Avery and Joel Chandler, who both enjoy classic car restoration outside of working at the garage in Rye, East Sussex.

It was Joel who found the winning scratch card; he’ll now enjoy a VIP trip with flights and accommodation to Sardinia in June courtesy of Delphi and The Parts Alliance.

After some time, relaxing on the island, a close-up view of the Italian leg of the WRC rally awaits.

The ‘Original Experience’ was supported by Delphi, Comma, MANN-FILTER and NGK; it concluded in March.

“There were amazing motoring experiences to be won and a total pot of 65,000 prizes, with a serious message to encourage garages to use quality products from brands they can rely upon to ensure motorists gain the ‘original experience’,” said Simon Moore, head of marketing at The Parts Alliance.

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THIS JUNE, WHY NOT PAY A VISIT TO THE GARAGE OF THE FUTURE. Come and meet the Schaeffler REPXPERT team at the UK’s biggest aftermarket event held on June 4-6 at the NEC in Birmingham.

Schaeffler REPXPERT members can get the full VIP experience by logging into their account and following the link to register for their REPXPERT VIP ticket, which includes lunch on the Schaeffler stand plus a premium workshop goody bag to take home. You also get access to all the benefits of ‘The Big UK Garage Event’ such as breakfast, a free parking voucher, training opportunities and lots more.

Login or register for free at www.repxpert.co.uk.

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THE PARTS ALLIANCE: LATEST NEWS IN BRIEF

Chester goes red for Comic Relief Our support teams at Chester Service Centre donned their finest red wares and munched their way through an afternoon of delicious treats, all in the name of raising money for Comic Relief's Red Nose Day 2019.

Talent resourcer Kirsty Jones from our HR team organised the fundraising push and, with a helping hand from the team, did a great job of getting everyone at Chester involved.

Thank you to everyone who took part and donated to help the team raise £112!

GSF Banbury crowned Branch of the Year in our first internal awards President and COO Neil Croxson surprised managers at the evening part of The Parts Alliance National Conference when he announced the launch of new internal awards.

GSF Banbury was awarded Branch of the Year, while SCMF Croydon was named New Branch of the Year.

Neil said: “Our business is complex and fast-paced, and our teams across the network are working incredibly hard every day to deliver the best possible service to our customers.”

GSF Banbury branch manager Max Stubbs said: “It’s nice to have the recognition that what we’re doing is going well and that it’s recognised by the leaders of the business.”

SMCF branch manager Bill Barrett said: “Our blood, sweat and tears have gone into getting the branch to where it is and we’re proud of where we’ve come in a year, so we were shocked but hugely appreciative to win.”

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BRANDS LATEST BEN

Charity launches series of fundraising challenges to support automotive community with 'lifechanging' support Ben has invited companies and individuals from the automotive community to ‘Bring It On 4 Ben’ and raise funds for industry colleagues Ben, the independent charity dedicated to the automotive industry, has launched a series of 'exciting' fundraising challenges for the entire automotive industry to get involved in with its 'Bring It On 4 Ben' campaign.

Matt Wigginton, business development director at Ben, said: "The automotive industry is built on competitiveness and Bring It On 4 Ben is a great way to harness that.

“You’ll be part of something fun and inspiring and will be raising vital funds to support people in our industry at the same time.”

The launch of Bring It On 4 Ben will see both individuals and companies taking on different fundraising challenges to help Ben support even more industry people.

FULL STORY

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Can't cope?

Don’t struggle alone, talk to us Stressed? Depressed? Anxious?

You’re not alone. Every year one in four of us experience some kind of mental health issue. Ben is here for you.

Always here for you www.ben.org.uk Helpline 08081 311 333

Find plenty of advice, online chat and self-help tools on our website, or talk to us on the helpline, free and in complete confidence, Monday-Friday 8am-8pm.

Ben - Motor and Allied Trades Benevolent Fund. Lynwood Court, Lynwood Village, Rise Road, Ascot, SL5 0FG. A charity registered in England and Wales (no.297877) and Scotland (no.SC039842).

Here for the automotive industry

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BRANDS LATEST COMMA

Oil stock management simplified with new stock profiling tool, Comma says Tool designed to help factors and garages boost profits through the removal of stock wastage

Factors can now profile the engine oils they need, in the relevant pack sizes, through a newly released stock management system based on location and the cars that are regularly serviced by garage factor customers.

Factors and workshops can find their correct stock profile by entering their location, number of vehicles they service and, if they are a marque specialist, by selecting the make of vehicles they service.

Mike Bewsey, sales and marketing director of Comma, said: “The objective of Comma’s latest stock profiling tool is to assist both the distributor and workshop customer by utilising a staggering 2mn unique application lookups across the whole of the UK, to simplify oil stocking.

“This unique tool makes oil selection simple, meaning less capital is tied up by the workshop.”

FULL STORY

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Confidence comes from within

New for 2019

What oils should your workshop stock?

Maximise your servicing profit by helping you stock the right oil, in the right pack sizes Using data gathered from CommaOil.com (2.4m VRN look-ups)

Local level stock profiling based on actual vehicle lookups

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For the first time, you can profile the engine oil you need to stock, based on the cars you service and the location of your workshop

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Improve your cash flow so you don’t tie up money by stocking the wrong grades

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Peace of mind when servicing cars by using Comma’s online application system

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Give your customers more confidence by servicing their car with an OE approved oil

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Profit calculator focussing on margin opportunity

226L per month

Ask your local stockist for more information and get your free stock profile report today

www.CommaOil.com 4094

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BRANDS LATEST LESJÖFERS

MOT technicians can pass potentially 'dangerous' vehicles with current coil spring regulations, Lesjöfors says MOT inspection rules changed in 2018, giving additional guidance for the testing of suspension components, including coil springs, but regulations are still too vague, the springs “The new guidelines finally manufacturer has said include ‘unsafe modification’ of a coil spring as a potential reason for rejection/failure, but still allow welded repairs in certain circumstances, despite the fact that introducing heat to a coil spring can pose a significant safety risk.

Despite some improvements, MOT regulations on coil springs are still too vague and give testers the opportunity to pass a potentially dangerous spring, Lesjöfors has said.

In a statement, Lesjöfors said that the wording in the current regulations could cause confusion.

They said: "These guidelines give MOT testers a lot of leeway to pass a spring which may in fact be dangerous, as words like ‘insecurely’ and ‘seriously’ are not defined.

“Once the heat-treatment process is complete, introducing extreme temperatures via welding will alter the internal structure of the spring, significantly increasing the risk of breakage.”

FULL STORY

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BRANDS LATEST MONROE

Monroe brand uses 3D pedestrian crossings to raise awareness of replacing worn shocks Global

ride

control

brand

using crossing design to gain drivers' attention and reaffirm commitment to consumer safety by transforming crossings Monroe®'s brand of automotive and commercialvehicle ride control products, Tenneco, has applied three-dimensional graphics to two pedestrian crossings in Maia, Portugal, to help educate drivers on the importance of replacing worn shock absorbers.

The 3D graphics are designed to gain drivers’ attention so they can slow down when approaching the crossings.

One or more worn shock absorbers can increase a vehicle’s stopping distance in certain driving situations, Monroe has said.

“We are confident this new initiative will educate vehicle owners about the need for properly functioning shock absorbers,” Oliver Schyns, marketing director Tenneco Europe Aftermarket, said.

“We hope to extend this exciting concept to cities throughout Europe.”

FULL STORY

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CHOOSE WISELY.

After all, your shocks are carrying your most precious cargo.

Visit www.monroe.com to find your nearest Monroe Safety Fitment expert.

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BRANDS LATEST OSRAM

Automotive bulb performance upgrades provide unique sales opportunity for factors OSRAM releases point of sale (POS) materials for factors and garages to stock latest products and upgrades

An OSRAM statement said: “Most recently, the relaunched range of PERFORMANCE upgrades NIGHT BREAKER - allows drivers to maximise light on the road ahead to see further and ultimately be safer as a result.

“To assist garages, workshops and factors in adding value to their businesses, a full range of point of sale materials to stock and present the premium, OE-quality range is available.”

OSR AM, the global automotive aftermarket lighting brand, has released a series of product upgrades and POS materials to support factors and garages, all of which are available from The Parts Alliance.

Lighting and signalling offer some of the most profitable opportunities in the automotive aftermarket, according to the brand.

FULL STORY 27

www.osram.co.uk/am

Get the best performance headlight bulbs for your customers from OSRAM.

Light is maximum performance Forward lighting on a vehicle plays a simple but lifesaving role that should never be compromised. Your customers always want maximum performance from their headlights and this lighting season has been no different. Maximum performance from OSRAM is available now, so stock up with the best range of bulb packages from OSRAM for all your customers needs.

For more information on the range go to: osram.co.uk/am

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BRANDS LATEST POLYBUSH

Barking up the right tree: canine encounter inspired suspension bushes five times more durable than rubber What does a dog called Suba have to do with polyurethane suspension bushes? Polybush explains how its products save the automotive industry and the NHS money Polybush has claimed that its polyurethane suspension bushes have the ability to last up to five times as long as rubber alternatives, reflecting on the humourous beginnings the brand had to inspire its products.

The company started at a Wrexham factory where Suba picked up a piece of polyurethane elastomer and her owner, Roy, noticed that the elastomer was completely untarnished and free of bite marks: this triggered a series of events.

“An example of a huge cost saving is a bush that was designed for the ambulance market.

“The bushes were suffering premature wear due to their intense usage, but the parts required were not available separately meaning a full ARB and spring replacement was needed on a regular basis.

“Polybush was able to design a bush that solved the problem of premature wear, fitted perfectly into the current ARBs, and saved the NHS £700 in parts costs.”

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The benefits of using Polybush

Under every great car is Polybush.

Save workshop time with bushes designed for quick and easy fitting.

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Large range for car & LCV

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Win the business!

Bushes available without replacing costly O.E. arms.

Made to O.E. spec with better than O.E quality and results.

Proven solution for common MOT failures.

Polybush, Clywedog Road South, Wrexham Industrial Estate, Wrexham LL13 9XS Tel: +44 (0) 1978 664316 Fax: +44 (0) 1978 661190 Website: www.polybush.co.uk Email: sales@polybush.co.uk

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BRANDS LATEST VALEO

Valeo urges garages to discover benefits of Tech Assist Services available include training, technical data and support hotline to help garages access training on demand Valeo has launched a new technical training and support service to help the aftermarket with learning new technologies and working practices.

The company has said its new technical assistance service, Tech Assist, is “unparalleled” compared to other market offerings.

The training webinars, which cover topics including air conditioning, wiping systems and clutch repairs, can be accessed online from anywhere, at any time.

A Valeo spokesperson said: “If you’re like a lot of workshop professionals, there aren’t enough hours in the day to complete your current workload, let alone train yourself and your team in new technologies and procedures, therefore, Valeo has developed a series of technical webinars for industry professionals.”

FULL STORY

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*Passenger Car O.E. Worldwide Market Share 2017 in value, excluding trucks.

Worldwide leader in wiper systems

Make no compromise and fit the Original wiper technology!

Technical information and fitting instructions on: valeoservice.co.uk

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BRANDS LATEST ZF

ZF brand launches campaign to illustrate benefits of processes to distributers and workshops OE steering and suspension component reveals

manufacturer

tongue-in-cheek

campaign to communicate obsession with precision, pioneering

excellence

and OE heritage A new multi-media campaign for ZF brand Lemförder exploring the processes that create its OE components for factors and garages has gone live across Europe.

Lemförder says it demonstrates how the unique German precision processes have made Lemförder a worldwide brand for OE steering and suspension parts over the past 70 years – and which are now relied on by more than 50 vehicle manufacturers.

Kevin Price, UK marketing manager, ZF Aftermarket, explained: “Everyone knows and trusts German manufacturing; and, because it is consistently good, this campaign illustrates that this must be born of a national state of mind; a love of perfection, a fixation for making things the best that they can be.

“For increased road safety, all Lemförder aftermarket products are manufactured in the same quality as the original equipment manufacturers’: this is illustrated in the humourous, memorable campaign.”

FULL STORY

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Our obsessive attention to detail?

It’s something to be proud of.

In Germany, we strive for perfection. At LEMFÖRDER we admit, it’s an obsession. That’s why more than 50 vehicle manufacturers rely on LEMFÖRDER for original equipment. For quality without compromise, choose LEMFÖRDER.

lemfoerderprecision.com

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BRANCH NEWS

GSF Southend officially opens with more set to follow New branch manager Mark Woolley-Goodson explains how the culture within The Parts Alliance has ensured a seamless and successful start to branch life GSF Southend is now open and the Essex-based branch is delighted with how business has started, thanks in no small part to the national strength of The Parts Alliance and the support it has provided.

Mark, who joined The Parts Alliance when the branch opened in January 2019, focused on his team quickly developing strong customer relationships. He said: "We needed to go and see our potential customers and educate them on the brand.

“Since then, we've found a pricing structure that provides the OE (original equipment) products customers want at prices that are competitive with aftermarket parts supplied by rivals.

“People have been choosing OE with GSF for its parts range and availability, and that's something I've immediately noticed being a part of The Parts Alliance.”

The work ethic and culture of the group to deliver what branches want and need, as well as training, has surprised Mark, and it's exactly what GSF Southend needed to hit the ground running. He noted: “I can't fault The Parts Alliance.

“The way in which they approach and engage with you is really positive and completely different from anything I've ever worked in.

“They're moving on very quickly and I think they can be the best in the country.”

The new branch already calls upon 12 members of full-time and agency staff and utilises four vans, in a mixture of sales, driving and warehouse roles.

Full story on this and Mark’s views on the latest product trends

FULL STORY

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BRANCH FOCUS

GSF Banbury: The Branch of the Year The inaugural winner of the Branch of the Year Award at The Parts Alliance explains the secret to their success and how their processes are helping staff serve customers better It's official: GSF Banbury is The Parts Alliance Branch of the Year; but, with national recognition from the trading group, how do you create a successful branch and deliver those high levels of service? As branch manager Max Stubbs explains, sometimes simplicity can be key.

Being an award winner, you might think there is a recipe for success that is needed to be named as the number one branch within The Parts Alliance, but consistency has been one of the key methods of generating success.

Branch manager Max explains: “We just stuck to our standard internal processes laid out by GSF and The Parts Alliance.

“Things can go wrong very quickly if you deviate from what you should be doing, and this has a knock-on effect on other areas of the branch.”

He continued: “Being proactive and not waiting for business to come to you - it won't.

“Also building customer relationships, most of our top customers would consider us more than just a supplier, we are someone on the end of the phone that will go the extra mile for them.”

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BRANCH FOCUS Making time for staff to better themselves is at the core of his work in the branch, and no shortage of careful employee management has been key to the recent award win.

He says: “I will always spare some time with my staff to help better themselves, if I can.

“We also have an onlinebased learning platform where all members of staff can log in and progress through all manner of different courses, which is ideal for career progression.”

This has all helped GSF Banbury win the first ever Branch of the Year Award from The Parts Alliance, but it could not have come as more of a surprise to Max.

“I had no idea there were even going to be awards, and even then, that we’d be up for it,” he remarks.

“Knowing that what we’re doing is valued goes a long way; everyone gets on and works for each other and goes the extra mile.”

If GSF Banbury's phenomenal year could be summarised by one key element, Max is clear in his answer.

“Communicating with customers,” he maintains.

“Whether it be good or bad news, or just a catch-up chat, keeping in contact is key to building and maintaining a good relationship.”

Having those relationships is taking GSF Banbury to new heights, but technology is becoming increasingly important to a successful branch, and Max does not underestimate this.

“The support and resources you have within The Parts Alliance is huge, and to have the ability to go down avenues we haven't been able to before is fantastic.

“It just means we can offer so much more to our customers,” Max concludes.

FULL STORY

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BRANCH FOCUS

SCMF Croydon: Succeeding as the new kid on the block SCMF Croydon has flourished during the last year, winning the New Branch of the Year Award but, as branch manager Bill Barrett explains, a different approach to customer service has been key to their branch success

“I believe in giving clear expectations to my team and giving them the support to achieve them.

“Always having a clear development plan in place to support sales growth.

“Regular meetings to review performance in all areas help to make sure we are achieving all KPIs.”

“I spend no time in my office; 90 per cent of my time either with supporting the sales team, supporting the warehouse or visiting customers.

“I like to remain visible and active, which I feel is proactive - and to make sure we have the right people in the right places,” Bill confirms.

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BRANCH FOCUS Winning the award has proved pleasing recognition for SCMF Croydon.

“We were shocked and hugely appreciative to win.

“It's nice to have the recognition of our blood, sweat and tears that have gone into getting the branch to where it is and we’re proud of where we’ve come in a year.”

Bill also maintains a keen focus on staff training, encouraging multi-skilling staff to have flexibility to cover absences.

“Being part of The Parts Alliance really does embrace local service with national strength.

“Through trading as SC Motor Factors or Allparts, for instance, it makes you relevant in the area whilst being able to have the same offering that the trade has grown to expect.”

Branch-specific initiatives can maintain customers, but The Alliance's national activity has invaluable too.

help Parts been

“I have been extremely impressed with the offering from the marketing team.

“The level of support and incentives available along with localised support is second to none.”

FULL STORY

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TECH FOCUS

Vehicle filters - what garages and factors need to know to adapt to changing technology Latest trends and practices for correct air, cabin and oil filter replacement and maintenance are examined, and industry routines need to change, MAHLE says.

“Fitting cabin filters is increasingly complex, and garages can spend a lot of time having to remove other components to ensure a correct fit.”

“There is a greater demand for quality, especially from motor factors, and this is impacting on garages.”

”We’ve launched CareMetix®, a five-layer cabin filter specially designed to improve passenger health and wellbeing by removing nasty odours and harmful contaminants from vehicle cabins.”

“Cabin filters should always be changed at regular service intervals and we make motor factors and garages aware of the importance of this, as well as opportunities and how to promote these to the customer.“

FULL STORY

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Repair shops need a supplier who covers the full range of Asian vehicles.

Repair shops need products in original equipment quality, not just matching quality.

The independent repair shop is exactly what its name suggests: independent—and wants to stay that way.

DRIVING PERFORMANCE FROM DISTRIBUTORS TO TECHNICIANS

SMART PART(ner) www.mahle-aftermarket.com

With three research and development centres in Asia, MAHLE is a true Asia specialist.

Original equipment quality as per GVO 461/2010 ensures that the manufacturer’s warranty stays valid and parts perform to the same standard as the original.

Our partners are supported with up-to-date technical information in multiple formats, which allows them to respond to the demands of the market.

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TECH FOCUS

Customisable air filter shapes launched by MANN+HUMMEL MANN-FILTER Flexline has flexible external contours to improve flexibility for technicians and fitters in engine compartments with limited space MANN+HUMMEL has launched a series of customisable air filter shapes that aim to make more efficient use of space in engine compartments and deliver an improved dust-holding capacity.

The company has developed new air filters with flexible external contours that provide a larger filtration area and improved installation space.

For the independent automotive aftermarket, they are available as MANN-FILTER Flexline C 26 017 and C 30 030 for the MercedesBenz A and B Class.

“We can accommodate a larger filtration area compared with conventional designs, and thus achieve higher separation efficiency and dust holding capacity,� said Daniel Schmid, product developer for Automotive Aftermarket Air Filter Elements at MANN+HUMMEL.

FULL STORY

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From the first mile to the last.

MANN-FILTER – for first fit and the automotive aftermarket.

Air filter Flexline C 30 030 Patent pending customised air filter shapes

MANN-FILTER, the premium filter brand of the automotive aftermarket, offers innovative solutions to new, challenging filtration demands. For instance, patent pending FLEXLINE air filters resolve ever decreasing engine compartment space issues, improve absorption volumes and create greater airflow surface areas while reducing pressure differentials and enhancing acoustics. Another perfect example of Original MANN-FILTER products that are used as original equipment in new cars and available yellow-green boxed in the independent automotive aftermarket. Always choose Original MANN-FILTER in 100 % OE quality!

MANN-FILTER – Perfect parts. Perfect service. www.mann-filter.com

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TECH FOCUS

'Ground-breaking' DPF cleaner granted patent as motorists saved millions in replacement parts Patent-approved on Vetech DPF Professional Cleaner to prevent inferior copycats being bought or sold anywhere in UK The Parts Alliance has confirmed that a design patent has been granted for Vetech’s ground-breaking DPF Professional Cleaner, which to-date has treated over 100,000 DPFs and saved motorists millions in replacement parts.

The patent means other ‘copy-cat’ DPF cleaning products can no longer be legitimately bought or sold in the UK.

Watch the simple process in action Over 58,000 views already

John Wright, product marketing director at The Parts Alliance, explained: “This product really has changed the landscape of DPF cleaning solutions.

“It is unparalleled in its effectiveness; we simply don’t hear cases where it hasn’t worked - often drivers will have tried numerous other treatments before finding ours actually works.”

Full story on the innovative DPF cleaning tech

FULL STORY

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Intelligent Automotive Chemistry.

TĂœV Approved automotive chemicals incorporating the latest advances in nano technology and blended to outperform all rivals. Independently tested and certified.

A new generation of High Performance Additives & System Cleaners.

Explore the full range at

www.powatec.eu

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SERVICESURE SUMMARY

Network members praise being a part of Servicesure Servicesure members reveal why being a part of the network helps their workshop thrive as they look forward to a new 'tailored' insurance service thanks to new partner.

Servicesure has announced its ‘Autocentre of the Year’ winner at the eagerly anticipated ceremony that took place at Coombe Abbey on 11 April, with members in attendance praising the importance of the network's benefits.

Having been a member of Servicesure for four years, Adam Rogers, director at A1 Motorist Centre, said: “There are countless other benefits too, such as training for continuous professional development for staff and access to technical assistance.”

Nominee, Josh Watts, director at Burntwood Auto Centre, commented: “We can provide a great range of services that others simply can’t thanks to Servicesure, making us more attractive as a garage.”

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SERVICESURE SUMMARY

Bollington appointment as new insurance provider ensures ‘tailored’ service for garages

Servicesure has appointed Bollington as its insurance provider, supplying an exclusive comprehensive cover package for the national garage network.

“Bollington’s industry credentials, along with its flexibility to tailor its service to create a bespoke package for each business in our

The partnership commenced on Monday, 1 April, with Bollington’s team of local account managers providing a carefully-tailored, personal service which establishes each business’ individual insurance requirements.

An initial site visit will be arranged to run through each garage’s needs, with Bollington able to assist in areas such as road risks cover, premises cover, employers’ liability up to £10M, public ad products liability up to £5M, tools cover and more.

network makes them the perfect business partner for Servicesure,” said Paul Dineen, head of garage programmes at The Parts Alliance.

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BPI GROUP europe

READER POLL

Let us know what you think the number one factor will be for business success in 2019 and be in with a chance of winning a prize from The Parts Alliance.

Please submit your own answer suggestions; the most common answer we receive will be entered into a prize draw to win the gift Let us know the following: What do you think the number one factor for business success will be in 2019? And be in with a chance of winning an exclusive prize from The Parts Alliance.

SUBMIT YOUR ANSWER

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to ex be cit ou Lo la ing t fo ok un i r ch nit the ed iat in ive 20 s 19

Servicesure Autocentres is the UK’s fastest growing network of garages.

Established in 2004, it is a nationwide group of likeminded garages working to a strict set of business practices and quality standards.

Membership is by invitation only and the many advantages include access to business planning, workshop efficiency programmes, marketing support and money saving services.

Members also benefit from being able to offer the best in industry National Warranty Scheme which guarantees all the replacement parts* that have been fitted to your customer’s vehicle. Terms and conditions apply.

Other benefits include:

• Service plans

• Online technical support

• Insurance packages for workshops

• Waste management

• Local advertising

• New profit opportunities

• Courtesy cars

• Workwear, hygiene and laundry solutions

• Face-to-Face business management and help

• Car sales and leasing

And much more…

For details visit servicesureautocentres.com or call 0330 041 2118 *Parts must be purchased from The Parts Alliance and associate members

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Auto Torque from The Parts Alliance brings you the latest news and buzz from around the automotive aftermarket, including business advice, technical tips, industry interviews and competitions.

Subscribe for FREE today to receive fortnightly industry news delivered directly to your inbox by visiting www.autotorque.news