1. Our business

Contents

Title

1. Our business 2. Understanding Employment Status 3. Entitlement to work in the UK 4. Working with us 5. Our professional reputation 6. Assignments 7. Conduct 8. Working time regulations 9. Recording hours worked 10. Absence from work 11. Pay, holiday pay, and pay queries 12. Changing your details 13. Agency worker regulations – worker rights 14. Equal opportunities 15. Dignity at work 16. Preventing hidden labour exploitation and Stronger Together 17. Ethical trading 18. Complaints 19. Benefits – pensions FAQ’s` 20. Health and safety – the policy 21. Health and safety manual handling 22. Health and safety – first aid and accidents 23. Health and safety – fire 24. Health and safety – special notes for food production assignments 25. Statement of best practice

Page

2 3 3 3 3-4 4 4-6 6 6-7 7-8 8-10 10 10-12 12-14 14 -15 15 15 16 17 17 18 19 19 19 19

1. Our business

Originally founded in 1998, we are now one of the top five largest industrial providers in the UK, supplying temporary, contract and permanent workers to companies across industrial, commercial, technical, construction, fmcg and healthcare sectors. We offer nationwide coverage through high-street branches, specialist divisions and onsite managed solutions. With a turnover of almost £200 million in 2019, we currently payroll in excess of 12,000 temporary workers each week and cover more than 3 million shifts per year.

This policy is applicable to all businesses, offices and operations within the gap personnel group, including: gap personnel Holdings Limited – Company Reg – 3589208 – GLAA – CAST0004 – https://www.gap-personnel.com/ global personnel Limited – Company Reg – 11828264 – https://global-personnel.com/ gap technical Limited – Company Reg – 5646432 – https://www.gap-technical.com/ gap personnel (TELFORD) LTD – company Reg – 13377649 – GLAA – GAP0008 – https://www.gap-personnel.com/ Quattro Recruitment Limited – Company Reg – 7131120 –GLAA – QUAT0001– https://www.gap-personnel.com/ Quattro Healthcare Ltd – Company Reg - 9389534 - https://www.gap-healthcare.com/

Through collaboration and innovation, we increase our Hirer’s productivity and exceed their efficiency targets, all while maintaining full compliance and commitment to service excellence.

This handbook has been created with the intention of providing information to our applicants and workers about important industry legislation, basic health and safety information, social and ethical compliance practices, key expectations we have of your conduct whilst representing the employment business, followed by key policies and procedures you need to be aware of. Please ensure you take the time to read this handbook, if there is anything you do not understand or need further advice on please feel free to ask us.

This handbook is to be used in conjunction with Contract For Services agreements. Alternative handbooks are provided where other Employment Status agreements are entered into.