2022 Hurricane Preparation Guide

CITY OF

GREENACRES

2022

HURRICANE Preparation

TABLE OF CONTENTS Cover

1

Table of Contents

2

City Officials

3

Anatomy of a Hurricane

4

Storm Preparation

5

Before the Storm

6

Shelter Locations

7

General Emergency Supply Kit Important Numbers and Information

10 - 11

Landfall

12

After the Storm

13

Additional Resources

14

Maintaining Your Plan

15

Did You Know

16

Greenacres Flood Zones

17

Greenacres EOC

18

Phone Numbers

19

Conclusion

20 www.greenacresfl.gov

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urricane Season is June 1st through November 30th. Communities can cope with and recover H from the aftermath of a hurricane if residents and businesses plan and prepare for emergencies like hurricanes.

Being prepared means having a plan and knowing what to do before, during, and after a hurricane moves through an area. It is one of the most effective things each of us can do to protect our homes, businesses, and loved ones.

It is essential that you and your family are ready before a storm approaches.

Welcome to Greenacres...

Peter A. Noble District 2

Judith Dugo District 3

Joel Flores

John Tharp District 1

Paula Bousquet District 5

Susy Díaz District 4

Councilmember

Councilmember

Mayor

CITY OF

GREENACRES

City Officials

Councilmember

Councilmember

Councilmember

ANATOMY OF A HURRICANE Hurricanes are born in the steamy late-summer environment of the tropics when rapidly evaporating ocean waters combine with strong wind currents. Several hundreds miles wide and packing winds of more than 100 mph, hurricanes cool the Earth by sucking heat from the Earth’s surface and drawing it into the upper atmosphere above 40,000 feet.

EXHAUST Hot air is drawn into the atmosphere.

Spiraling storm clouds

EYE WALL Storm’s fiercest winds

EYE Cool air descends into the 20-milewide eye, creating a small center of calm weather.

Spiraling winds spin counter-clockwise

Hurricane breeding grounds HIGH WINDS In the lower few thousand feet of the hurricane air flows in toward the center and swirls upward. These spiraling winds gain speed as they approach the central eye, just as currents do in a whirlpool. The narrower the eye, the stronger the winds.

U.S.

warm waters Africa

South America

The largest, most powerful hurricanes ever recorded on Earth spanned more than 1,000 miles across with wind gusts as high as 200mph. But these storms pale in comparison to Jupiter’s Great Red Spot, a massive hurricane-like storm that has lasted for over 180 years, and is larger than the Earth itself.

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STORM PREPARATION HOME

Protect your home by securing windows and doors, where wind can enter, with storm shutters or board up windows with plywood.

Bring in any outdoor furniture/ items that could become airborne. Turn refrigerator to coldest temperature setting and lower A/C (turn their circuit breakers off after power goes out). Unplug electronics and cover with waterproof coverings. Turn off BBQ propane tanks. Take pictures of your home both inside and outside for insurance purposes.

PERSONAL ITEMS Inventory your household items.

Photo/video contents and record the make, model, serial number, and keep information in a safe place or send by mail or electronically to a friend/relative who lives out of town, and out of the storm’s path.

Compile important documents (insurance policies, bank documents, mortgages, phone numbers of family and friends, medical information etc.) Make a copy and store or place important documents and photos in waterproof plastic bags. Obtain cash in-case Automatic Teller Machines (ATM) are out of service.

MOBILE HOMES All residents living in a manufactured/mobile home must evacuate in a hurricane warning when an evacuation order has been issued. Even tropical storm-force winds can topple these types of homes. If possible, arrange to stay with family or friends who live inland in a nonevacuation area.

TREE TRIMMING Do not begin any tree trimming or clean-up activities during a storm watch/warning as trimmed limbs and branches could become projectiles if not disposed of properly. Fallen trees and uncollected debris stacked along roads are among the biggest obstructions, along with traffic, wind and flooding, when attempting to restore power following a Hurricane. Tree trimming should be completed BEFORE hurricane season.

WATER

Prior to a storm, stock up on at least three (3) days worth of drinking water per person in case water becomes contaminated in your area; don’t forget drinking water for your pet(s). Water can also be collected in clean aluminum or plastic containers and stored in a cool location, and you can also fill bathtubs with water for nondrinking use. Freeze water jugs and fill ice chest. In case water becomes contaminated and a Boil Water notice is issued, you will have to boil water, even if it is filtered, vigorously for 3-5 minutes and let cool before drinking.

SANITATION Once a watch/warning has been issued, the City’s collection services may be suspended and Solid Waste Authority facilities may be closed early in preparation of the storm. Therefore, do not begin construction projects that produce debris or any mass tree trimmings as this places a tremendous burden on the collection and disposal processes and there is not enough equipment or manpower to handle the additional material before the storm makes landfall. You could put not only yourself at risk but your neighbors as well.

Therefore, do not take materials to the curb, transfer stations or landfill.

VEHICLE / GASOLINE Fuel up vehicles and propane tanks; obtain fuel for generators.

Move vehicle(s) into a garage or next to a building; avoid parking near trees and utility poles. If you have an electric garage door opener, find the manual release lever and learn how to operate it in case of power outage. Brace garage door.

BOATS Know your responsibilities, tie down and stabilize your boat securely. Keep your vessel registration number and location with you. Never try to ride out a hurricane/ storm in your boat. Marinas will close when winds reach 39 mph. Drawbridges will not open for boats when an evacuation has been ordered.

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BEFORE THE STORM MAKE A PLAN Make a family plan (personal, family, pet). Decide where to ride out the storm and establish an out-of-state emergency contact. If you stay during a hurricane, check your family emergency supply kit for sufficient supplies and gather any missing or additional items that may be needed.

• • • • • • • •

Build an emergency supply kit; (visit www.ready.gov/build-a-kit). If evacuating, prepare a Hurricane Evacuation Supply Kit. Know the disaster plan of your child’s school or day-care and know the expectation of your employer before and after a hurricane.

Locate your water meter and electrical shut-off.

Subscribe to free wireless emergency alerts such as the PBC DART app.

Add emergency contact information in your cell phone. Obtain cell phone car chargers.

Stock and store medications, and obtain extra prescriptions if necessary.

Test generator (do not operate during storm).

Purchase materials to protect windows. If you have shutters, be sure you know how to install/operate and have all tools/equipment necessary to do so. Lubricate moving parts and test shutters annually.

ALERTPBC is Palm Beach County’s Emergency Notification System allowing you to opt in to receive notifications via phone calls, text messaging, email, and more based on locations you care about.

For additional information visit https://discover.pbcgov.org/publicsafety/dem/Pages/ Know-Your-Zone.aspx.

PET SAFETY Risk Shelters cannot accept pets because of health and safety regulations. Service animals for people with disabilities are an exception.

Have a plan for your pets if you are evacuating and not taking them with you. Have them stay with friends/family who are not evacuating or board them with a local facility or your veterinarian.

The Pet Friendly Shelter is located inside the West Boynton Recreational Center at 6000 Northtree Boulevard, Lake Worth, FL 33463 and is only available to Palm Beach County residents who reside in a mandatory evacuation zone, mobile home or sub-standard housing. Proof of residency will be required. Space is limited and pre-registration is required. Visit www. pbcgov.com/animal.

ELECTRONICS Fully charge portable electronic devices. Even if cell towers are down, cell phones can be used as a camera to document damage, provide light if power goes out as well as keep you updated based on phone services subscribed to.

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Verify that there is a sufficient supply of batteries for radios, flashlight and fans. Obtain a manual can opener in case of power loss. Limit the use of electronics until the storm has passed and power is stabilized. It’s important to turn off and unplug devices to prevent power surge damage and battery drain.

SHELTER LOCATIONS FOR GREENACRES Evacuation centers should only be considered as a shelter of last resort. Not all shelters will be opened at the same time. Once an evacuation order has been issued, stay tuned to local TV and radio stations for shelter opening announcements. Check YOUR shelter information and locations and plan accordingly if you have pets (see Page 13 for pet safety/shelter information).

• • •

Evacuations orders are implemented in mobile home parks which are mandatory evacuation zones in the City of Greenacres.

If you have medical needs, and need a Special Needs Shelter, call 561-712-6400 to PreRegister or visit https://discover.pbcgov.org for an online application.

EMS Units transport pre-registered special needs citizens to critical care shelter.

John I. Leonard High School 4701 10th Avenue North Greenacres, FL 33463

Palm Beach Central High School 8499 Forest Hill Boulevard Wellington, FL 33411

Prepare a “go kit” with personal items you cannot do without during an emergency. If you evacuate, allow at least twice the usual travel time. Shut off water and gas to home. Take photo ID and proof of address. Unplug or turn breaker off to hot water heater.

ROADWAY SAFETY Ensure the storm drain inlets in the roads and parking areas in your community are not clogged with a build-up of leaves or debris on the surface. During a storm, drains and catch basins can easily get clogged due to excess water and/ or debris, resulting in traffic impairments and other hazardous conditions. If you see that any drains on public roads are blocked, please contact the City’s Public Works Department at 561-642-2071.

GENERATOR SAFETY Using a generator incorrectly can lead to dangerous situations. According to the Centers for Disease Control, over 500 people die each year from accidental Carbon Monoxide (CO) poisoning. Many of these deaths could have been avoided if the following safety guidelines were followed:

• • • • • • •

NEVER use a portable generator indoors; only use a portable generator outside and away from any doors, windows, or vents that could allow CO to enter your home. They should NOT be operated on the balcony of a multi-unit building.

Do not use a portable generator in the rain; consumer-grade generators are not weatherproof and there is a risk of electrocution or shock.

Follow the manufacturer’s instructions; plug appliances into heavy-duty extension cords and then plug the cords into the generator.

Purchase a carbon monoxide detector and ensure the unit is functioning correctly.

Never power the electric to the house wiring by plugging the generator into a wall outlet; this is called “back-feeding” and presents a serious risk to both utility workers and neighbors served by the same transformer.

Maintain an adequate supply of fuel and store in specifically approved containers in a cool, dry, ventilated and secure area, away from appliances. Keep out of the reach of children.

Turn generator off and let it cool before refuelling.

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General Emergency Supply Kit / Special Needs Contacts FOOD Water, one (1) gallon of water per person per day for at least five (5) days, for drinking and sanitation.

Mess kits, paper cups, plates, plastic utensils, and paper towels.

Matches/lighter in a waterproof container.

Can opener for food (if kit contains canned food)

Powdered drinks, instant coffee/tea

HOUSEHOLD ITEMS Flashlight and extra batteries, sternos, lanterns.

Whistle, to signal for help.

Battery-powered radio (or hand crank radio), TV, fan and a NOAA Weather Radio with tone alert and extra batteries for both.

Wrench or pliers to turn off utilities.

Fire extinguisher.

Dust mask, or cotton t-shirt, to help filter contaminated air and plastic sheeting and duct tape to shelter-in-place.

Food, at least a five-day supply of nonperishable food:

• Small containers of canned fruits, • • • •

meats, vegetables and fish not requiring cooking Crackers, dry cereal, granola bars, bread Canned or bottled juices Nuts, peanut butter Dry Milk

Emergency reference material such as a first aid book or information from www.ready.gov Local maps.

Water purification tablets or household chlorine bleach and medicine dropper, for disinfecting, dilute nine parts water to one part bleach. In an extreme emergency for drinking purposes, you can use 16 drops of regular household bleach per gallon of water. Do not use scented, color safe or bleaches with added cleaners.

TOILETRIES First Aid Kit, Face Masks

(include sunscreen, insect repellent)

Personal hygiene items:

• Soap, Sanitizer, Wipes • Toothbrush, toothpaste • Washcloths, towels, etc.

• Shampoo, deodorant • Shaving kit • Feminine items

Moist towelettes, garbage bags and plastic ties for personal sanitation.

Sleeping bag or warm blanket for each person.

Complete change of clothing including long sleeved shirt, long pants and sturdy shoes.

Unique family needs, such as daily prescription medications, eye glasses, infant formula or diapers.

OTHER Important family documents such as copies of insurance policies, identification and bank account records in a waterproof, portable container.

Cash or traveler’s checks and change.

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Paper and pencil.

Books, games, puzzles or other activities for children.

It is recommended to have two (2) emergency kits - one full kit at home and a smaller portable kit in your vehicle.

INFANT SUPPLIES A baby needs one (1) gallon of water per day for up to five (5) days. Water is used to make formula, for drinking, and for sanitation.

Antibacterial wipes and hand sanitizer.

Baby food in pouches or jars and disposable feeding spoons.

Medications and infant pain reliever, such as ibuprofen or acetaminophen.

Diapers, wipes and diaper rash cream.

Ready-to-feed formula in single serving cans or bottles A thermometer.

Baby blankets; extra baby clothes and shoes for older infant.

A portable crib; baby sling or carrier.

Small disposable cups.

Copies of vaccination records.

Toilet Paper.

SENIORS Make the necessary arrangements for the elderly , frail or disabled people who may need special assistance from family members, friends or social service agencies.

Decide NOW where you would go if ordered to evacuate.

Notify your health agency where you will be during a hurricane.

Check with your supplier regarding emergency plans if you require oxygen.

If you have to evacuate, take medications, written instructions regarding your care; bedding, walker, wheelchair, cane or other special equipment.

If you require hospitalization, you must make prior arrangements with your physician.

Obtain assistance as necessary.

SPECIAL NEEDS Palm Beach County has established a Special Needs Shelter Program to provide for citizens with certain medical conditions during an emergency and is staffed with physicians and nurses.

The shelter is not a medical facility and provides limited services. Call the Special Needs Program at 561-7126400 and ask to speak with a Special Needs Coordinator.

PETS Pet Supplies:

• Pet food, bowls, extra water and a

manual can opener.

• Collar with ID tag, harness or leash.

• A photo of you and your pet(s) together.

• Familiar items, favorite toys, bedding, and treats, etc.

If you do not qualify for the Special Needs Program and need transportation ONLY to a shelter, the County will provide transportation but you MUST be PreRegistered and live in an evacuation zone or mobile/manufactured home, be physically handicapped or have no other means of transportation. Call Palm Tran Connection to register at 561-649-9838.

• Important documents -

pet registration information, vaccination documents and medical records.

• Sanitation-pet litter, litter box, newspapers, paper towels, plastic trash bags, etc.

• Crate or pet carrier.

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My Important Numbers & Information HOUSEHOLD INFORMATION My Water Provider is: Phone: Other: My Electric Provider is: Phone: Other: My Gas Provider is: Phone: Other: My Garbage/Debris Provider is: Phone: Other:

My Phone Provider is: Phone: Other:

My Local Shelter is: Phone: Other:

My Local Store Powered by Generator is: Phone: Other:

My Local Gas Station Powered by Generator is: Phone: Other: 10

SCHOOL / WORKPLACE / OTHER Name: Phone: Address: Other:

Name: Phone: Address: Other:

Name: Phone: Address: Other:

EMERGENCY CONTACT Name: Email: Phone: Cell: Address:

OUT OF TOWN CONTACT Name: Email: Phone: Cell: Address: 11

LANDFALL HURRICANE CATEGORIES Category 1 Minimal: No real structural damage; some flooding.

Winds: 74 - 95 mph

• • •

•

Category 2 Moderate: Material damage to buildings; small craft break moorings.

Winds: 96 - 110 mph

Category 3 Extensive: Structural damage to small houses; inland flooding.

Category 4 Extreme: Major structural damage & heavy flooding; evacuation necessary.

Winds: 111 - 130 mph

Listen to NOAA Weather Radio, local radio or TV stations for information and instructions.

Stay inside a well constructed building or home if you have NOT been ordered to leave.

If you are in a two-story house or multi-story building, go to an interior first-floor room, such as a bathroom or closet. Take refuge in a small interior room, closet or hallway if conditions warrant.

Keep a flashlight with you, DO NOT use candles.

• • • • •

Winds: 131 - 155 mph

Category 5 Catastrophic: Massive damage to buildings; small structures blown over or away.

Winds: Over 155 mph

Stay away from windows and doors even if they are covered, and do not open.

Unplug small appliances; turn off utilities as directed by authorities.

Do not operate gas grill or portable generator.

Stay off phones (both cell and landlines) unless absolutely necessary, (voice calls increase traffic stress on local networks which delays emergency communication).

Lie on the floor under a table of sturdy object should conditions worsen.

SERVICES AVAILABLE DURING A STORM CITY OF GREENACRES FIRE RESCUE & PBSO DISTRICT 16 Response continues until it is no longer safe to be in the storm; personnel remains in stand-by mode. As calls for PBSO are received, they are prioritized and handled when it is safe for personnel to respond.

SANITATION Waste collection services will stop when the SWA closes the landfills, approximately 12-24 hours prior to a storm. Visit SWA.org for additional information or call 561-697-2700 or 1-866-792-4636.

PUBLIC TRANSPORTATION Once winds reach a sustained level of 40-45 mph, Palm Tran bus service will be discontinued. Visit Palmtran.org for additional information.

CITY PARKS

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All parks will be closed after a hurricane until the park is free of debris and is safe to open to the public. Signs will be posted in the City announcing park openings and closings.

AFTER THE STORM

• •

• • •

• •

If you evacuated, return only when local officials announce it is safe to do so.

Do not drive unless absolutely necessary as storm debris may be on the roadways making driving hazardous and roads may be closed for your protection. If barricaded or flooded, turn around. Do not drive into flooded areas as the depth of the water is not always obvious and the condition of the road under the water may not be safe.

When traffic lights/signals are not working due to power outages, the intersections should be treated as a four-way stop.

Standing water may be electrically charged from underground or downed power lines; report downed lines to FPL or Public Safety.

Look for fire hazards such as flooded electrical circuits or submerged appliances.

Look for electrical system damage. If you see sparks or frayed wires, turn off the electricity at the main fuse box or circuit breaker.

Check for gas leaks. If you smell gas or hear a hissing noise, open a window and leave quickly. Turn off the gas at the outside main valve, and call the gas company.

Check for sewage and water line damage.

If you think sewage lines are damaged, don’t use toilets, call a plumber.

If water pipes are damaged, don’t use tap water, call the Palm Beach County Water Utilities Department.

• •

• •

• • •

Check on neighbors after a storm to make sure they’re okay. Older adults are more at risk so just a moment of your time can mean a lot to someone who may need help.

When it is safe to do so, assess any damages to your property (take photos to document). Begin taking steps to minimize further damage from rain or standing water. If the street or parking area is flooded, check the inlets for debris and clear leaves and other vegetation, which will allow storm water to drain.

Open windows/doors to ventilate and dry out your home and safely make immediate repairs that are feasible and will stop further damage.

During power outages, running water and flushing toilets should be limited as lift stations could overflow. (If wastewater starts backing up inside the house, locate and remove plug on the clean-out outside the house. Reinstall after power is restored).

Use flashlights in the dark, DO NOT use candles as the open flame is a potential fire hazard.

Contact management company (if applicable) and arrange for clearing and debris removal.

Call 9-1-1 for emergencies only.

BLUE ROOF PROGRAM The US Army Corps of Engineers implements the blue roof program on behalf of the Federal Emergency Management Agency (FEMA). Operation Blue Roof provides homeowners with free temporary blue plastic roof coverings for eligible homes damaged by a hurricane.

This program allows victims back into their homes so that they can return to their routines as quickly as possible. After a hurricane, registration sites will be established in the County.

Registrants must fill out an application and sign a right-of-entry form.

The Corps will employ contractors to install plastic sheeting on homes of pre-qualified applicants. The sheeting is for free-standing homes, not apartments or commercial establishments. The sheeting cannot be installed on tile or flat roofs. No individual tarps will be available. For additional information call toll free 1-888-ROOF-BLU (1-888-766-3258).

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ADDITIONAL RESOURCES OPEN FOR BUSINESS - POWERED BY GENERATORS FOOD STORES ALDI - Greenacres Location - 3401 Jog Road, Greenacres, FL 33467 JUMBO SUPERMARKETSUPERMARKET- 5100 Lake Worth Road, Greenacres, FL 33463 JUMBO SUPERMARKETSUPERMARKET- Woodlake Plaza - 5851 Lake Worth Road, Greenacres, FL 33463 PUBLIX - Atlantis - 4849 South Military Trail, Greenacres, FL 33463 PUBLIX - Riverbridge Center - 6790 Forest Hill Boulevard, Greenacres, FL 33413 TARGET - 5900 Lake Worth Road, Greenacres FL 33463 WALMART NEIGHBORHOOD MARKET - 3911 Jog Road, Greenacres, FL 33467 WALMART SUPERCENTER - 6294 Forest Hill Boulevard, Greenacres, FL 33415

GAS STATIONS CUMBERLAND FARMS - 4771 S. Military Trail, Greenacres, FL 33463 CUMBERLAND FARMS - 5245 10th Avenue North, Greenacres, FL 33463 FOREST HILL MART - 6482 Forest Hill Boulevard, Greenacres FL 33463 SHELL - 6323 Lake Worth Road, Greenacres, FL 33463 WAWA - Greenacres Location - 6566 Lake Worth Road, Lake Worth

HARDWARE STORES ACE HARDWARE - Riverbridge Center - 6770 Forest Hill Blvd, Greenacres, FL 33413 HOME DEPOT - 5750 Jog Road, Lake Worth, FL 33463 HOME DEPOT - 4241 Lake Worth Road, Lake Worth, FL 33461 LOWES - 103 So. So. State Road 7, Royal Palm Beach, FL 33411

EMERGENCY RESOURCES ORGANIZATION

WEBSITE

PHONE #

www.fema.org

800-621-3362

www.fsis.usda.gov

888-674-6854

FLORIDA DIVISION OF EMERGENCY MANAGEMENT

www.floridadisaster.org

850-413-9969

CDC EMERGENCY PREPAREDNESS & RESPONSE

https://emergency.cdc.gov

800-232-4636

FEMA FOOD SAFETY

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MAINTAINING YOUR PLAN COMMUNICATION PLAN

• • • • •

Make a list of family, friends and others who will be part of your plan.

Your family may not be together when disaster strikes so plan how you will contact each other. Complete a contact card for each family member and have them keep these cards handy in a wallet/backpack. Also keep on file at your child’s school.

Consider a plan where each family member calls or emails the same friend or relative in the event of an emergency. A friend/relative who lives out of town, and out of the storm’s path may be the best choice.

Watch and listen to local TV and radio for official instructions as they become available.

If you plan to evacuate your home, make sure those in your support network know when and where you plan to go. Be sure someone locally has an extra key to your home.

HOMEOWNER ASSOCIATIONS

• • • • • • •

Confirm arrangements for debris/vegetation removal with landscaping company or contractor.

Establish contact list of board members/management company.

Clear drainage systems including inlets, pipes, and outfall structures.

Compile list of residents that may need assistance before and after a hurricane.

Close storm shutters on common area buildings.

Remove or secure loose items on common property. Secure/move outdoor objects or bring indoors.

Close dumpster lids.

GENERAL PURPOSE TARPS

PREPARE YOUR POOL

Heavy gauge and extra-heavy gauge polyethylene waterproof tarps are available from hardware stores. They have sewnin edges for extra strength and rust-proof aluminium grommets. These blue tarps can be used temporarily on a damaged roof but cannot be relied upon to provide protection during a hurricane.

Never empty your pool before a major storm.

Adequate water levels help hold a pool in place when heavy rains raise the local water table, and prevent it from cracking. To help manage flooding, drain only one to two feet of water from your pool. Turn off the pump and motor, and cover them with plastic to prevent them from getting soaked. Shock your pool with chlorine to prevent bacteria build-up.

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DID YOU KNOW...

PBC EMERGENCY OPERATIONS CENTER (EOC) - ACTIVATION LEVELS LEVEL 1

FULL ACTIVATION: All lead and support agencies are notified. The Emergency Operations Center (EOC) is staffed by Division of Emergency Management (DEM) personnel, the Executive Policy Group (EPG), all Sections and Branches, their staff, as well as State and Federal representatives.

LEVEL 2

PARTIAL ACTIVATION: Selected Emergency Operations Center (EOC) staff are notified.

The EOC is staffed by Division of Emergency Management (DEM) personnel, their staff, and outside agencies as required to meet the operational need of the incident.

LEVEL 3

ENHANCED ACTIVATION: The Division of Emergency Management (DEM) transitions to this level for incidents or special events that have the potential for escalation. Notifications are made to appropriate Division and County personnel and support organizations that may be required to take action as part of their normal responsibilities.

LEVEL 4

NORMAL ACTIVATION: This is the normal day-to-day operational level for the Division of Emergency Management (DEM) and the County Warning Point (CWP), which are continuously monitoring local, regional, national, and international events, evaluating threats, and analyzing their impact on Palm Beach County.

DISASTER AWARENESS RECOVER TOOL - APP (DART) You can download the DART App for your smart phone. The App includes information regarding evacuation zones, shelter open/closed status, damage assessment information, and many other features to help you during a disaster.

IS PALM BEACH COUNTY PREPARED? Yes. Palm Beach County’s hurricane response and recovery plans are well seasoned and their staff is prepared. The County and the cities have developed a well-coordinated response to provide public safety and health services to those areas affected by a hurricane.

FLORIDA POWER & LIGHT (FPL) FPL representatives are at the PBC Emergency Operations Center (EOC) and the County coordinates power restoration with them. State and federal response agency representatives will be housed at the EOC before, during, and after the storm to provide assistance to us. PBC has dedicated staff whose sole purpose is to save lives and protect property after a storm and get us back to full operation as soon as possible.

IT WILL NEVER HAPPEN HERE That’s probably what people in New Orleans, Homestead, and the Keys have said. But the entire coast from Texas to Maine is vulnerable to hurricanes.

GOVERNMENT WEBSITES Palm Beach County has several resources for obtaining accurate and important information. The Division of Emergency Management administers the www.ReadyPBC. com website and www.PBCgov.com to provide up-to-date information.

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Be Informed

GREENACRES FLOOD ZONES Did you know that some areas in Greenacres are potentially prone to some amount of flooding from excessive rainfall? Property owners need to know their flood risk. The latest FEMA Flood Insurance Rate Maps now include several areas within the City to be in a special flood hazard area called Flood Zone AE, including many properties north of Lake Worth Road between Military Trail and Pinehurst Drive.

If your property is within the AE Zone and you have a mortgage, there is a chance your lender may require you to obtain flood insurance. Our Building Department has the latest map panels that are in effect and is available to answer questions on Flood Zone and Base Flood Elevation determinations, including onsite flood protection information and retrofitting.

For more information please contact the Building Department at 561-642-2059 or visit http://maps. co.palm-beach.fl.us/cwgis/?app=floodzones to view the flood hazard maps online to check if your property is in a flood zone.

MAP LEGEND City Boundary Flood Zone AE = Subject to Flooding Flood Zone X = Outside Flood Zone Area

CITY OF GREENACRES FLOOD ZONES

The information contained herein is believed to be true and accurate; however, it is not warranted or certified accuracy. The City shall not be held liable for errors contained herein or for incidental consequential damages in connection with the use of this material.

Any use or re-use of this information will be at the users own risk.

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CITY OF

GREENACRES

Fire Rescue Headquarters - Station 94 / EOC PBSO District 16

PHONE NUMBERS

EMERGENCY HELPLINES

EMERGENCY HELPLINES Recovery Assistance

Animals

561-233-1200

PBC Animal Care & Control

Recovery Information

Business Support

Small Business Administration

800-827-5722

Florida Dept. of Business & Professional Regulation Florida Division of Workers Compensation PBC Crisis Line/Referrals United Way of PBC

FEMA (Federal Emergency Management Agency)

800-621-3362

Schools

Contractor Licensing

Emotional Support

800-333-4636 www.USA.gov

Federal Government

850-487-1395 800-742-2214

Greenacres Fire Rescue Non-Emergency Service PBSO - District 16 Greenacres Non-Emergency Service

Food/Water Pick-up Location

PBC Emergency Management

(Check local news for distribution sites)

9-1-1 561-642-2129

561-688-5210

561-712-6400

561-686-3530 561-840-4500

Housing Assistance

Dept. of Housing & Urban Development (Federal)

American Red Cross (Palm Beach Area)

Traffic Signals PBC Repairs

Transportation

Palm Tran Bus & Transportation

Tri-Rail

561-833-7711 561-684-4030 www.palmtran.org 561-841-4200 877-930-4287 561-649-9838 877-870-9849 800-874-7245 www.tri-rail.com (Residential)

AT&T (Bellsouth)

877-737-2478

AT&T U-verse (Digital TV)

866-620-6900 800-288-2020

(Home of Xfinity)

Florida Power & Light (FPL - Electric)

800-227-8676

Price Gouging

Office of Attorney General

Shelter

Comcast Cable 202-708-1112

Insurance Complaints Florida Department of Financial Services

2-1-1 561-383-1112 www. 211palmbeach.org

Utility Interruptions

Health Issues

PBC Health Department

Senior Assistance

Palm Tran Connection Svc.

Food/Mass Feeding Salvation Army

561-357-7500

(Emergency Line)

PBC Crisis Line

2-1-1 or www. .211palmbeach.org 561-375-6600

Fire/Medical/Police

PBC School Board

866-966-7226

PBC Water Utilities

(Business)

800-266-2278 (Power Outage)

800-468-8243 800-226-3545

(Water/Sewer)

561-740-4600

Florida Public Utilities (Gas)

561-832-0872

19

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PRSRT STD U.S. POSTAGE

PAID

WEST PALM BEACH FLORIDA PERMIT NO. 1505

CITY OF GREENACRES 5800 Melaleuca Lane Greenacres, FL 33463

Ph: 561-642-2000 F x : 561-642-2004 w w w.greenacresfl.gov

N E  GR E E N AC LA