09/26
Vol. 14
The Way We Care Look who created a joyful resident experience! I recently moved in, and Alexis Green guided me through every step, making sign‑up and move‑in effortless. Their "Welcome Packet" was clear and helpful, and the community calendar has already been a great bonus—I’ve enjoyed events like the end‑of‑summer pool party and the back‑to‑school Chick‑fil‑A grab‑and‑go. Those thoughtful touches throughout the year truly make a difference. Her support made the transition completely stress‑free, and instead of feeling overwhelmed, I felt excited, confident, and genuinely cared for. If you want a smooth, organized move‑in backed by people who truly want you to feel at home, Clear Run delivers. I knew right away I made the right choice! - Andrew Alexis Green - Sales Manager- Clear Run We are awarding 250 Ovations points to Alexis for making a difference.
Kindness Is Contagious
“Great service starts with a genuine desire to help.”
Take one minute today to think of one person, one moment, or one thing you’re grateful for. Then take it one step further—if a person came to mind, tell them. A quick thank-you, note, or kind word can turn a moment of gratitude into a meaningful experience for someone else.
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S E R V I C E I S O U R S I G N AT U R E A M E N I T Y
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08/26
Vol. 13
The Way We Care Have you heard what a resident said about Chelsea Seagroves? Chelsea is very patient, efficient and best part she was able to focus on me and keep my kiddo happily distracted while we filled out our lease agreement. I was distracted but Chelsea was not. The quick communication responses with any questions I have is amazing. The fastest turnaround time I’ve ever experienced. She makes you feel like family here! - K. Hodges Chelsea Seagroves - Sales Manager- Yardhomes Cottonwood Creek We are awarding 250 Ovations points to Chelsea for your outstanding service!
“Every phone call, maintenance visit, email, and greeting is an opportunity to make someone's day a little brighter. Kindness is the foundation of exceptional service.”
Did you know? 85% of renters use rental listing websites when searching for their next home, making them the #1 resource for apartment searches. Takeaway: Your online presence, photos, and reviews are working around the clock to attract new residents. - Apartments.com
S E R V I C E I S O U R S I G N AT U R E A M E N I T Y
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07/26
Vol. 12
The Way We Care Have you heard what a resident said about Kyra Dunbar? Kyra Dunbar made my apartment search an incredible experience from start to finish. She was professional, knowledgeable, patient, and genuinely cared about helping me find the right home. She answered every question quickly, kept me informed throughout the process, and made everything feel smooth and stress-free. Her positive attitude and outstanding customer service truly set her apart. If you’re looking for someone who goes above and beyond, I highly recommend asking for Kyra. She is hands down one of the best leasing agents I’ve ever worked with. Thank you for making the experience so easy and welcoming! Kyra Dunbar - Sales Professional - The Ashley Gables Buckhead We are awarding 250 Ovations points to Kyra for your outstanding service!
“Excellence is not a skill, it’s an attitude.” Ralph Marston
Did you know? Positive community-resident communication improves retention. Managers who engage residents regularly see 25 - 40% lower turnover rates.
S E R V I C E I S O U R S I G N AT U R E A M E N I T Y
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06/26
Vol. 11
The Way We Care Have you heard what a resident said about Mike Pardee? Mike is outstanding! He is always professional, friendly, and incredibly responsive whenever I submit a maintenance request. Most recently, he fixed an issue with my glass-top stove burner, and he resolved it quickly and efficiently. He takes the time to explain what he’s doing, ensures everything is working properly before leaving, and genuinely cares about providing excellent service. It’s rare to find someone so dependable and knowledgeable. Mike consistently goes above and beyond, and his prompt attention to maintenance issues makes living here a much better experience. Thank you, Mike, for all your hard work and dedication! Highly recommended! - Veera Michael Pardee - Service Technician - Villas at Stone Oak Ranch We are awarding 250 Ovations points to Mike for your outstanding service!
This months book recommendation comes from Diana Gallego. Thank you Diana! We will be awarding 250 Ovations points to Diana
Did you know that maintenance experience often outweighs amenities when it comes to resident loyalty, with residents more likely to stay when service requests are handled quickly, correctly, and with clear communication?
S E R V I C E I S O U R S I G N AT U R E A M E N I T Y
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05/26
Vol. 10
The Way We Care Have you heard what a resident said about Madison Crisp? I've had a great experience at Gables. It has one of the best views in Austin from the rooftop pool, the location is great being right next to the lake and west 6th, the maintenance staff always replaces lightbulbs within minutes, and the property managers are incredibly helpful. Madison specifically went above and beyond to answer an array of questions I had regarding different units. Everyone here is really kind and makes you feel at home. Definitely recommend checking it out! - J. Firenzi Madison Crisp - Sales Professional - Gables Park Plaza We are awarding 250 Ovations points to Madison for your outstanding service!
“Every interaction is an opportunity to make a lasting impression.” Author Unknown
The Science of Kindness
04/26
Vol. 09
The Way We Care Have you heard what a resident said about Brendon Golden? “I had the pleasure of being guided by the leasing PROFESSIONAL Brendon a couple days ago. He was witty, personable, and was able to answer all the questions I had and even took time to speak with the property manager for more detailed questions. I know he’s fairly new to this location, but PLEASE keep him around. A complete gentleman who opened the door and walked me to my car after the tour and sealed the deal to me applying the same day. I look forward to residing here!” - T. Hall Brendon Golden - Sales Professional - Gables Century Center We are awarding 250 Ovations points to Brendon for your outstanding service!
“Be Mindful of intention. Intention is the seed that creates our future.” Jack Kornfield
59% 59%
Did you know that residents who feel welcomed, connected, and well-supported during the first days are 59% more likely to renew their lease and their positive experiences often translate into referrals and higher retention?
03/26
Vol. 08
The Way We Care Have you heard what a resident said about Lesley Lancaster? Lesley is truly an amazing human being and an absolute pleasure to work with. From start to finish, she made what can be a stressful apartment search feel supported, thoughtful, and genuinely positive. Her professionalism, kindness, and energy are unmatched, and it is clear that she truly cares about people, not just the process. She is incredibly knowledgeable, attentive, and patient, and she consistently went above and beyond to ensure all questions were answered and that we felt comfortable every step of the way. I toured many, many properties during my search for a new home, and Lesley was one of the very few who provided such a lasting and genuinely memorable experience. She made what can often feel like an overwhelming and transactional process feel thoughtful and human. Pointe 14 is a beautiful, well-maintained property. Ultimately, we did not move forward since there was not a unit available that suited our needs at the time, but I sincerely appreciate Lesley’s time, patience, and support throughout the entire process. Pointe 14 truly has someone special in Lesley. - M. Huff We are awarding 250 Ovations points to Lesley for your outstanding service!
“What you do makes a difference, and you have to decide what kind of difference you want to make.” Jane Goodall
Our Mission in Action
Click here to learn more
02/26
Vol. 07
The Way We Care Have you heard what Karen Freihage said about Danielle Wilson? Danielle “Thank you for your assistance with a strange issue we had at the property. You stepped in like a hero to help get this issue resolved for us when I had hit a dead end! You always come through for me and the team, and we all appreciate everything you!! “ Karen Freihage - Senior General Manager Danielle Wilson - Property Accountant We are awarding 250 Ovations points to Danielle for your outstanding service!
“It takes months to find a customer... seconds to lose one.” Vince Lombardi
Click here to read more about our Wow Fridge
01/26
Vol. 06
The Way We Care What Our Residents Are Saying Bimini Square Apartments truly feels like home. The property is always clean, well maintained, and welcoming. You can tell a lot of care goes into keeping everything looking great and running smoothly. What really sets Bimini Square apart is the amazing staff. Bella, Harry, and Katie go above and beyond to make residents feel valued and taken care of. They are friendly, professional, responsive, and always willing to help with anything you need. Their positive attitudes and dedication make such a difference. I have never felt more at home in an apartment community before and truly couldn't be happier living here. Our family highly recommends Bimini Square to anyone looking for a clean, comfortable home with an outstanding team supporting it. We are awarding 250 Ovations points to Bella, Harry, & Katie for your outstanding service!
“Alone we can do so little; together we can do so much.” Helen Keller
12/25
Vol. 05
The Way We Care What our residents are saying. “Gables Union Market has been one of my more enjoyable living experiences to date. I'd especially send my thanks and gratitude to the maintenance team (Clyde) for their outstanding work and professionalism. Every request I've submitted has been handled both quickly and effectively, resulting in a great living experience.” - RD Wright We will be awarding 250 Ovations points to you Clyde for your outstanding service! Share your stories, ideas, favorite quotes, books or podcasts by emailing CX@gables.com. If your share is used in “The Way We Care”, you will receive 250 Ovations points!
Winning Over Customers by Exceeding Expectations
“Do what you do so well that they will want to see it again and bring their friends.” Walt Disney
11/25
Vol. 04
The Way We Care “The Way We Care”, our monthly communication dedicated to celebrating and strengthening the Customer Experience (CX) across Gables. During this holiday season, we are especially grateful for our associates and the dedication, heart, and excellence you bring to Gables every day. Please share your stories, ideas, favorite quotes, books or podcasts by emailing CX@gables.com. If your share is used in “The Way We Care”, you will receive 200 Ovations points!
Be Nice to Yourself
“Excellence is to do a common thing in an uncommon way”. Booker T. Washington
10/25
Vol. 03
The Way We Care “The Way We Care”, our monthly communication dedicated to celebrating and strengthening the Customer Experience (CX) across Gables. Please share your stories, ideas, favorite quotes, books or podcasts by emailing CX@gables.com. If your share is used in “The Way We Care”, you will receive 200 Ovations points!
The Secret to GREAT Customer Service
“Kind words can be short and easy to speak, but their echoes are truly endless”. Mother Teresa
09/25
Vol. 02
The Way We Care “The Way We Care”, our monthly communication dedicated to celebrating and strengthening the Customer Experience (CX) across Gables. Each month, we will share updates, success stories, practical tips and more that highlight Customer Experience (CX). These communications will be housed on our new Signature Service page on Gablesnet for your easy access and ongoing reference. This month’s book recommendation comes from Judy Newell, thank you Judy! To show you our appreciation, you will receive 200 Ovations points. Please share your stories, ideas, favorite quotes, books or podcasts by emailing CX@gables.com. If your share is used in “The Way We Care”, you will receive 200 Ovations points!
“People don’t care about how much you know until they know how much you care.” Theodore Roosevelt
Book Recommendation
08/25
Vol. 01
The Way We Care We’re excited to introduce “The Way We Care”, our monthly communication dedicated to celebrating and strengthening the Customer Experience (CX) across Gables. Each month, we’ll share updates, success stories, practical tips and more that highlight Customer Experience (CX). These communications will be housed on our new Signature Service page on Gablesnet for your easy access and ongoing reference. “The Way We Care” is more than a communication, it’s a space to share ideas, celebrate wins, and stay connected in our mission to create exceptional experiences every day. Please share your stories, ideas, favorite quotes, books or podcasts by emailing CX@gables.com. If your share is used in “The Way We Care”, you will receive 200 Ovations points!
“Customer service shouldn’t be a department, it should be the entire company.” Don Alden Adams
How do you show up?
Click Here for a quick video.
Book Recommendation