Gables Park Plaza
Guests
Where can my guest park?
Guests may park on the basement level, first level, and the first half of the second level after the retail gate in the parking garage. Retail parking rates are $15.00 for up to 3 hours, $3 for each additional hour. At 8 hours, rates will max out at $21. If a vehicle remains for 24 hours, they will be charged $25.
Where do my movers park?
Moving trucks must park in the loading/unloading zone.
How does my guest access the garage?
Guests only have access to the garage levels located before the gate (basement, first floor, and first half of the second floor). Guests are not permitted beyond the garage gate.
Where does the delivery person come in or do I have to meet them?
Packages will be delivered to our concierge desk, or if it is USPS, to a locker in the mailroom. Any USPS package delivered that is too big to fit into a locker will be delivered to the concierge.
How many guests can I have with me at the amenities?
There are two guests allowed per apartment.
How many guests can I have at the pool?
There are two guests allowed per apartment.
How do I let friends in the gate?
Guests are not permitted beyond the garage gate. However, once they park in the designated parking, you can let them in the building at the call box located at the backdoor of the leasing office or the call box located directly across from the main entrance to the leasing office.
Maintenance
How do I submit work orders?
You may email the office or submit them through Rent Café .
How do I call Maintenance after hours?
You may contact maintenance through the office phone number.
What is considered a maintenance emergency?
Maintenance problems considered an emergency include the following:
1. No electricity throughout the apartment.
2. No water.
3. No air conditioning on a day of extreme heat (80+ degrees).
4. Water entering the apartment.
5. Possibility of fire.
6. Impeded plumbing in an apartment with only one bathroom.
7. No heat.
8. Non-functioning or malfunctioning smoke detector.
9. Gas leak (also call the gas company).
10. Running water that cannot be shut off.
11. Malfunctioning door or window locks.
Furry Friends
Where is the best place to walk my pet?
In the grassy areas around the building, or in our lovely courtyard.
Do you have a dog wash area?
Yes, there is a dog wash area in the courtyard.
Do I have to have my dog on a leash?
Yes. All dogs must be on a leash at all times.
Where are the doggie waste stations located?
There are two in the courtyard and one at each exit of the first-floor stairwells.
Local Neighborhood
Where is the closest post office?
510 Guadalupe St.
Where is the closest grocery store?
Whole Foods (525 N Lamar), Trader Joe’s (211 Walter Seaholm Drive, Suite 100), or Randall’s (715 S. Exposition Boulevard)
What bus route are we on?
You may contact Capital Metro for route specifics at 512.474.1200.
What is the closest Metro/Train or Bus station?
Lamar and Cesar Chavez
Where are schools for this area located?
Mathews Elementary 906 West Lynn St.
O’Henry Middle School 2610 W 10th St.
Austin High School 1715 W Cesar Chavez
Do you have a biking or walking trail close?
Yes. Town Lake hike and bike trail is located directly across the street.
When are fitness classes held and where?
Barre 3 offers fitness classes. Residents may contact them for current schedule. Our community also has a fitness center on the 8th floor.
Where can I rent a canoe or kayak?
Texas Rowing Center off of the Town Lake Trail behind Austin High School.
Can I have food delivered from Whole Foods?
Yes, with a minimum $15 order.
Where is the closest mall?
Barton Creek Mall, located at 2901 S Capital of Texas Hwy
What retailers are located in your building?
• Barre 3: Yoga and Barre Pilates
• The Loop Running Supply
• Mellow Johnny’s Bike Shop
Is there a place to store my bike onsite? Yes, there is a bike storage room onsite.
Follow Us:
FindusonFacebookatwww.facebook.com/gablesparkplazaapartmentsoronInstagram (@gablesparkplaza).
EMERGENCY MAINTENANCE:
Youcanreachmaintenanceafterhoursformaintenanceemergenciesbydialingour officenumberandfollowingthepromptsformaintenance.Youcanalsofollowthe promptstoleaveamessageforourleasingofficeandconcierge.
Courtesy Patrol:
ForconcernsafterofficehourspleasefeelfreecontactourCourtesyPatrolcompany. YoucanreachourCourtesyPatrolOfficebydialingtheofficenumberandfollowingthe promptsforcourtesypatrol.Shouldyouneedimmediateattentionpleasedial9.1.1.
Wireless Internet:
YoucanfindWiFiinourCourtyard,PoolArea,SkyLoungeandFitnessCenter.Toaccess thePoolandSkyLoungeWiFi,simplyenterourofficephonenumber (5124777275) as thepassword.FortheFitnessCenter,enteralllowercase (parkplaza) as the password.
Concierge Information:
TheconciergeisavailableMonday-Fridayfrom10amto7pmandSaturday&Sunday from12pmto5pm.Theyarelocateddirectlyacrossfromthemailcenter.Theyhandle allresidentservices,includingkeyreleases,packagereceiving,andotherconcerns. Whetherit’slocaldining,nightlife,housekeepingorpetservices,donothesitateto contactthemforgreatrecommendations!
Notificationswillbeprovidedforpackagesthathavebeenreceivedandcheckedin.We askthatyouhavepatiencewithourConciergeteamastheydiligentlyworktoscanand check-inallpackages.WhenyouhavereceivedanemailnotificationfromGables,your packageswillbereadytobepickedup.
Wanttotakeadvantageofthevaletdrycleaningservice?Contactthemformore details!
Emailconcierge.parkplaza@gables.com DirectLine:512-495-1543
How Visitors Get In:
Whenyourguestswanttoenterthebuilding,theycanusethecallboxconveniently locatedonthefirstfloorofthegarageneartheresidentservicesdoor.Yourguestwill needtoenteryourapartmentnumberorscrolltoyourapartmentnumberandpress thecallbutton.Thiswillthenallowyoutospeakwithyourguestthroughthecallbox.To grantaccessanddiscontinuethecall,press9onyourphone.Ifpressing9doesnot
work,trypressingitafewtimesinarow.Theywillthenhave60secondstoproceedto theclosestelevatorandpressthebutton.
Fitness Center, Pool Deck and Sky Lounge:
Thefitnesscenterisopen24/7.Pleasedonotremoveanyequipmentfromtheareaand useeachpieceofequipmentwithcaution.
Thepooldeckisopenfrom10amto10pmdaily.Thecodetoopenthepooldoorsis2& 4together,then3.Glassitemsarenotpermittedinthepoolarea.Weaskthatduring thesummerandweekends,eachresidentkeeptheirgueststoaminimumof2guests perleaseholder.Theoutdoorgrillspacesarebasedonafirstcomefirstserve.Weask thatyoupleasecleanupafterusingthespaceandbesuretoturnoffthegrillswhenyou aredone.
TheSkyLoungeisopen24/7. HelpyourselftouseourtwoMaccomputersandprinter. Limitedprintingisavailableviatheoffice.Onlytwoguestperapartmentarepermitted whenusingSkyLounge.WanttheSkyLoungealltoyourselforhavealargeparty planned?ReservationsfortheSkyLoungecanbemadewiththeconciergeforarental feeof$100perhourplusacleaningfee.*Subjecttoinspection.
Theater:
Thetheatreislocatedonthe8th floorneartheSkyLoungeandisbasedonafirstcome firstservebasis.Onlytwoguestsperapartmentarepermitted.Contacttheofficeat 512.495.1543ifyouhaveanyquestionsonhowtooperatetheindividualsystems.
Parking and Towing Information:
Thefirsttwofloorsoftheparkinggaragebelongtoretail. Residentialparkingstarts aftertheresidentialgateonthe2nd floor.ThereisadedicatedEXITLANEforRESIDENTS ONLY. Thiswillhelpwithtrafficflowasyouleavethebuilding,soyoudonothaveto waitforpeopletopay.Yourproxycardwillopenthisgate.*Intheeventyourproxycard isnotallowingentranceorexitutilizethe“help”buttononthecallbox,thenselect“call support”forassistance.Ifthe“help”buttonisnotutilized,refundsarenotguaranteed.
Please note that your proxy cards will NOT work for first floor garage parking/entrance. Thesespotsarestrictlyfortheleasingofficeandretail. Ifyougo throughthisgate,youwillneedtopaytoexit. Yourproxycardwillworkontheupramp tothe2nd floor,andyourfoboraccesscodewillworkattheresidentialgate.
Guest Parking:
Park Plaza does NOT have guest parking behind the residential gate. Thisisfor residentsonly. Yourguestsarewelcometoparkintheretailparkingandwillbesubject toanyapplicablecharges.TheyalsomayparkatthemetersonElectricDrive. Please note, our office will NOT be validating any guest/vendor parking. If you have visitors,
housekeepers, dog walkers, etc., they must utilize street parking or paid guest/retail parking.
Retail Parking Garage Rates:
Complimentary15-minutegraceperiod
0-3hours-$15
4-5hours-$18
6-8hours-$21
24hours-$25
LostTicket-$30
*Ratesaresubjecttochange.
Metered Street Parking Hours of Operation:
Monday–Wednesday
8:00A.M.–6:00P.M.
Thursday–Friday
8:00A.M.–12:00A.M.
Saturday 11:00A.M.–12:00A.M.
Towing:
Eachresidentneedstoparkpastourresidentgateonthe2ndfloor.ThereisNOGUEST PARKING.Yourguestsmayparkanywhereonthefirstandbasementlevels.Theymay alsoparkanywherebeforethegateonthe2ndlevel.Therearenorefundsfortowing. A car is subject to towing from the Gables Park Plaza parking garage if:
- Itisparkedpasttheresidentgatewithoutproperparkingpermission.
- Itisparkedinahandicapparkingspotwithouttheproperstickersortags.
- Itisdoubleparked.
Ifyourcaristowed,youcancontact Space Makers Towing at 512.961.3076
Valet Trash Service:
Ourcommunityoffersvalettrashserviceforyourconvenience!Bagsshouldbetied whenplacedoutsidedoorsinthevalettrashcontainerortakentothetrashchute rooms,locatedneartheunitsendingin01and31oneachfloor.Bagsshouldbe droppeddowntrashchuteiftakentotrashroom. There is a $25.00/bag violation for
any bags not thrown down the chute. Pleasehelpsuskeepthesespacesclearand clean.
ValetTrashwillpickuptwobagsoftrashpervisitandanadditionalbagforrecycling. Maxbagsoftrashplacedoutsidetheapartmentare3onlyif1isforrecycling. Nocardboardboxes,hangers,bedspreadsthatarenotinabagandtied,etc.shouldbe droppeddownthetrashchutes. Theseitemsgetcaughtinthetrashchutecausingtrash tobackup.
Valettrashcontainershouldbeplacedoutsideforcollectionfrom6:00PMto8:00PM, SundaythroughThursdayonly!
Nomattresses,boxsprings,orlargepiecesoffurnitureshouldbedepositedintrash cuterooms.
Allcardboardboxesshouldbebrokendownwhetherforvalettrashcollectionorif placedintrashcuterooms.
Placeyourrecyclableitemsinbluetrashbagsontopofyourvalettrashcan. Recycle bagsaretobeprovidedbyyou,howeverasacourtesywedohavealimitedsupplyat theconciergedeskwhicharesubjecttoavailability.
Formoreinformation,pleaseseethe“ValetTrashCollectionAddendum”inyourlease contract,aswellas,thefollowingflyer.
Fire and Other Emergencies:
Intheeventofafireemergency,allresidentsmustevacuatethebuilding.Westrongly suggestyougatherascloseaspossibletothegrassyareaontheNortheastcornerofthe roundaboutoutsidethebuilding. ThisisthecornerdirectlyacrossSandraMuraidaWay. Weallneedtohelpeachother. Makesureyourneighborsarepresentandiftheyare not,reportthemtoarepresentativeoftheAustinFireDepartment(AFD).
Inordertoensurethesmoothestpossiblewaytocommunicatestatusandanyother informationduringtimesofemergency,wehaveset-upaseparatephonenumberthat providesupdatestoyouaswereceivethem. Pleasenotethatthemessagewillhavea recordedupdateonlyandwillnottakemessages. Recordingswillbeupdatedas frequentlyaswehaveadditionalinformationtosharethatcanimpactourcommunity. The EmergencyVoiceMailUpdatePhoneNumberis833.229.0817Ext.5366.Inaddition, duringanemergency,youcanreceiveupdatesviatwitterfromAFD.Justfollow @AFD_115SMandmakesureyousetitsoyoureceivealertsonyourmobilephone.
If you are cooking and there is smoke in your apartment or in our Sky Lounge, please DO NOT open your front door or the door into the main corridor. Doingsowillsetoff thefirealarmsthroughouttheentirebuilding.Instead,weaskthatyouopenany windoworpatiodoorleadingoutsidethebuilding.Thiswillhelpthesmokedissipate morequicklyanddecreasetheriskofsettingoffthefirealarms.
Eachapartmentwillhaveonefireextinguisherlocatedbeneathyourkitchensink. Ifa fireinyourapartmentistoolargetocontain,donottrytoputitoutwiththefire extinguisher.Instead,pleaseexitthebuildingimmediatelyandpulloneofthefire alarmsasyouleave. Onceyouaresafelyoutsidethebuilding,call9-1-1.
Thereareseveralpullstationsthroughoutthebuildingwhichwillactivatethefire alarmsandalertAFDofanemergency. Activatingapullstationwithoutatrue emergencyisaseriousoffense. Bydoingso,theresidentresponsibleissubjecttofines, non-renewal,orleasetermination. Furthermore,youwillbeinvestigatedbyAFD’s Arsondepartment.
UntilAFDassessesthedangerandlocatesthefire,itisbesttoevacuatethebuildingand meetattheresidentmeetingspot. Pleasedonottrytoexitthebuildinginyourcar. If AFDneedstolayhosetoputoutafire,theymaycloseoffthestreetleadingtoour property. Nocarswouldbeabletoenterorexitthestreetorgarageandwewouldnot wantthistoputanyresidentorguestinharm’sway.
Light Bulb and Battery Replacement:
Whenyourlightbulbsorsmokedetectorbatterygoesout,youhavetheoptionto purchasethemfromParkPlazaatcost.SimplyenteraservicerequestonGables Gatewayandletusknowyouwouldliketobuyoneandwewillreplaceitforyouwithin 24hoursonabusinessday.Ifyou’dliketoprovidethebulb/batteryyourself,wewill gladlyreplaceitforyou!
Ifyourlightbulbsorsmokedetectorbatteryhappenstofailwithin30daysofmove-in orwithin30daysofpurchasefromParkPlaza,theywillbereplacedforfree.
Belowisthelistofbulbsyouwillfindinyourapartmentandthecostpriceperbulb.The nearesthardwarestoreisHomeDepotlocatedat,3600SInterstate35FrontageRd, Austin,TX.
Bulb General Use Specific Location of Bulbs
Bulb
Gables Gateway, Rent Café:
ThebelowimageisanexampleofwhattheGablesGateway,RentCaféportallookslike. ToaccessGablesGateway,RentCafégoto www.gables.com.Clickonthe“Resident”tab onthetoprightcorner.ScrollthroughandselectGablesParkPlaza,thenclick“Go”.
Important things to remember:
YourYES(utility/waterbill)willpostonthe25th ofthemonth.Yourrentwillpostat midnightonthe28thofthemonth.Ifyoupayonlineafter11:00pmofthe3rd,youwill besubjecttolatefees.
WhenaddingorsettingupyourbankaccounttoRentCafépleasedosoimmediately aftermovinginandtakenotethatanychangesmadetoyourpaymentaccountsshould bedonebeforethe25th ofeverymonthtopreventdelays.Keepinmind,somebanks takelongertoverifytobankaccounts.
Ifyouprepayinthesystemandyourrenthasnotposted,yourpaymentwillbeapplied totheoldestbalancesfirst,mostlikelyyourYESbill. Thiswillresultinanunpaidrental amountstillbeingoutstandingandwillbesubjecttolatefees. Bestwaytoavoidthisis topayyourrentplusYESbalanceatonceusingthe“ExtraPaymentAmount”boxonthe nextpage.
*Autopayisalsoavailableforyourconvenience.
Example 1: Account balance $0/No utility billing
Uponlogin,thebalancereflecteddueis$0.Findpastmonthlychargestodetermine amounttobebilledonthe28thandinputthistotalintheExtraPaymentAmountfield. ClickonNexttoprogressthroughprocessingthepayment.
Example 2: Balance due (includes past due balance and/or utility billing)
TheAccountBalancewillreflectatthetop;thisamountwillautomaticallybeincludedin thepayment.Findpastmonthlychargestodetermineamounttobebilledonthe28th andinputthisintheExtraPaymentAmountfield. ClickonNexttoprogressthrough processingthepayment.
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