Gables Mirabella
Community Information and Amenities When are the nearest fitness classes held and where? Trophy Fitness Uptown is approximately 0.2 miles from the community, located off Vine St. just a couple of blocks away. Trophy Fitness Uptown 2812 Vine St. Suite 300 Dallas, TX 75204 214-999-2826
What are the hours of the amenities?
Gables Mirabella offers the following amenities for you to enjoy: • 24 hours for fitness center • Pool hours are 10am to 10pm daily.
Where do I dispose of my trash?
Gables Mirabella has trash chutes located on every floor in the SE & NW corners. Valet Trash runs Sunday- Thursday excluding holidays. Trash needs be placed outside your front door between the hours of 6p-8p Sunday- Thursday and placed back into apartment home by 8am next morning.
Where are the recycling centers?
We pride ourselves on green initiatives to care for the environment. Gables Mirabella has recycling areas located in the 1st level of the parking garage, P1. Thank you for helping us take care of the earth.
What do I do with my move-in boxes?
It is helpful to everyone in the community if everyone breaks down all boxes and disposes of them in our recycling centers. We do ask that you do not use the trash chutes for boxes, as they can block the chute and create undesirable overflow. In addition to recycling, we have a green initiative in our community called “Box Swap”. Break down your boxes flat and place them on the box swap cart for others to use. Blue box swap cart is located inside the parking garage, P1 level, by the Parcel Lockers. This will help other residents that need cardboard boxes while consciously disposing of your boxes that are in good condition.
Gables Mirabella How does my fob/remote work?
When entering the gate or accessing the elevators, hold the fob up to the keypad. We can also program your Toll Tag for the garage gate to open automatically when you pull up.
Where are the mailboxes located?
The mailboxes are located by the North elevator corridor by the leasing office.
Do you have resident activities or events? Gables Mirabella has many fun events and activities schedule that promote a sense of community and allow opportunity for you to meet other residents. Keep up to date on all of our community gatherings in our newsletter and through e-blasts. You can expect to see events such as: • •
Pool Parties Holiday Events
Can I have a party at the pool?
Our relaxing pool areas are available for all residents and their guest to enjoy during pool hours. To ensure enjoyment for all residents at the pool, we regretfully do not permit private pool parties. There is a maximum of 2 guests per apartment home.
Where is the best place for me to park?
You may park inside our resident parking garage. We have open, reserved and visitor spaces inside our parking garage.
Conveniences How do I pay rent online? We have made paying your rent easy by setting you up with your personal online account to the Rent Café. You will go to www.gables.com and click on the Resident Login in the upper right-hand corner. Select the link to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Rent Café include placing a service request for repairs needed in your apartment home. You can also download our Gables Resident app for Android and iPhones.
How do I reserve the freight elevator? You do not have to reserve a freight elevator on your move in date.
Gables Mirabella Where can I access WI-FI in the building? The leasing office and the pool area are WI-FI accessible for your use and convenience. This amenity is complimentary and part of your community benefits.
Do you have a courtesy officer onsite and how do I get a hold of them?
We do not have a courtesy officer on site. Should you ever witness any suspicious or criminal activity, you should always call 911 for local law enforcement support. For nonemergencies, you can call/text Uptown Inc. non-emergency line at 214.214.UPTN (8687).
Guests Where can my guests park?
There are “visitor” spaces available on both levels of the resident parking garage.
Where do my movers park?
In the interest of safety and proper clearance for other residents and emergency vehicles, your movers may unload outside parking garage entrance near gate.
How does my guest access the garage?
Visitors can only access the garage by calling you from the guest callbox at the garage gate.
Where does the delivery person come in or do I have to meet them?
Delivery people will need to use the guest call box to enter the gate to get to your apartment during non-business hours. In the event you are not home at the time of a delivery, the office can sign for a package.
How many guests can I have with me at the amenities?
We love it when you share your community with your friends and family. Two guests are welcome to join you in all of the amenity areas.
How do I let friends in the gate?
Your guests will contact you via the call box at the gate or near the lobby elevators. You will receive a call on the phone line that you provide upon move-in when your guest dials you from the gate phone pad. If the caller is someone you wish to permit entry, press “9” on your phone’s keypad and the gate will open.
Gables Mirabella
Maintenance How do I submit service requests?
We want placing a service request for work needed in your apartment home easy. You may contact the leasing office via phone at 214-954-6400, via email at gablesmirabella@gables.com, in person, or through Rent Café to place your service request. If you have not already signed up for Rent Café, you can go to www.gables.com and click on the Resident Login in the upper right-hand corner. Select the link with Gables Mirabella to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world. Additional services available on Rent Café include paying your rent online.
What do I do if I have a Maintenance emergency after hours?
For those times that you may have an emergency after office hours, you may contact the leasing office at 214-954-6400 for maintenance assistance. The answering service will dispatch your service emergency to the on-call service technician. You should receive a call from the technician within the hour. Please note, we are not responsible for lockouts and you will have to call a locksmith during non-business hours.
What is considered a maintenance emergency? Emergency maintenance problems that will be dispatched to the on-call service technician include: 1. No electricity throughout the apartment 2. No water. 3. No air conditioning on a day of extreme heat (80+ degrees). 4. Water entering the apartment. 5. Possibility of fire. 6. Impeded plumbing in an apartment with only one bathroom. 7. No heat. 8. Non-functioning or malfunctioning smoke detector. 9. Gas leak (also call the gas company, Atmos). 10. Running water that cannot be shut off. 11. Malfunctioning door or window locks.
Gables Mirabella
Furry Friends Do you have a dog park?
Gables Mirabella is located near The Katy Trail which welcomes your furry family members to mingle. The Katy Trial is located two block west, across Carlisle Avenue.
Where is the best place to walk my pet?
The green areas around the property are appropriate to walk your pets. Please help us to maintain a clean and pleasant community by always picking up after your pets. There are many doggie stations surrounding the community.
Do I have to have my dog on a leash?
For the safety of your dog and all residents in the community, all pets are required to be on a leash when in any common area. It’s the law and the best practice for your pet’s safety.
Local Neighborhood Where is the nearest post office?
Located .06 miles from the community, at the intersection of Oaklawn Ave. and Gillespie. Below is the address and phone number for your reference. United States Post Office 2825 Oaklawn Ave. Dallas, TX 75219 (800) ASK-USPS
Where is the nearest grocery store?
Located 0.2 miles from the community, at the intersection of McKinney Ave. and Routh St. Below is the address and phone number for your reference. Whole Foods Market 2510 McKinney Ave. Dallas, TX 75204 469-518-5814
Gables Mirabella
What is the nearest Metro/Train?
M-Line Trolley (www.mata.org/ride/route-map/) Nearest stop is between Cole Ave. and McKinney Ave. Located .2 miles from the community. (214) 855-0006 Dart Rail (DART) (www.dart.org) Located .5 miles from the community, next to American Airlines Center. (214) 979-1111
What is the nearest bus stop?
Carlisle & Allen (www.dart.org) The closest bus stop is located 0.3 miles from the community, at the intersection of Allen and Carlisle St.
Where is the nearest biking or walking trail?
The Katy Trail Located .2 miles west of the community, across from Carlisle Avenue. www.katytraildallas.org
Where is the nearest laundry facility?
The laundry center is located on the 2nd floor close in front of #211. Residents can also bring their dry-cleaning items to the office and Ivy Cleaners provides a laundry bag and they will pick the laundry up and bring it back to the property. They will also deliver to the apartment if the resident provides a key release by email or in writing. Ivy Cleaners 214-215-4596 (David) Available right here at the community is a dry-cleaning pickup service.
Where are schools for this area located? Elementary School: Located 1 mile from the community, at the intersection of Throckmorton and Cedar Springs Rd. Below is the address and phone number for your reference. Sam Houston Elementary School 2827 Throckmorton Ave Dallas, TX 75219 972-749-5800
Gables Mirabella Middle School: Located 1.3 miles from the community, at the intersection of Lemmon Ave. and Caddo St. Below is the address and phone number for your reference. Ignite Middle School 2211 Caddo St. Dallas, TX 75204 972-724-7770 High School: Located 1.1 miles from the community, at the intersection of Haskell and McKinney Ave. Below is the address and phone number for your reference. North Dallas High 3120 N Haskell Ave Dallas, TX 75204 972-925-1500
Where is the nearest mall?
Located 6.5 miles from the community, at the intersection of North Central Expressway (I75) and Park Lane. Below is the address and phone number for your reference. NorthPark Mall 8687 N Central Expressway Dallas, TX 214-361-6345 www.northparkcenter.com
Where is the nearest outdoor shopping area?
Located 2 miles from the community, at the intersection of Lemmon and Mckinney Ave. Below is the address and phone number for your reference. West Village Dallas, TX 214-219-1144 www.westvil.com
Gables Mirabella Where is the nearest museum?
Located 1.2 miles from the community, at the intersection of Pearl and Woodall Rogers (I30). Below is the address and phone number for your reference. Dallas Museum of Art 1717 N Harwood Dallas, TX 214-922-1200 http://dallasmuseumofart.org/index.htm
Where is the nearest airport?
Located 4.7 miles from the community, on Mockingbird near Lemmon/Cedar Springs. Below is the address and phone number for your reference. Dallas Love Field Airport 8008 Cedar Springs Road Dallas, TX 214-670-6080 www.dallas-lovefield.com
Where is the nearest pharmacy?
Located .8 miles from the community, at the intersection of McKinney Ave and Lemmon. Below is the address and phone number for your reference. Walgreens 3802 Cedar Springs Rd Dallas, TX 214-443-5160 http://www.walgreens.com
Trash Valet Collection Procedures SUNDAY – THURSDAY
STEP 1
Service collection starts at 8:00 pm Trash must be at your door not later than 7:50 pm
Trash Preparation • Use the 13-gallon trash container provided by WeDoTrash, with a 13-gallon bag • Tie the trash bag and leave inside trash container
STEP 2 Using Receptacle
• Flatten all boxes before placing outside
• Place trash container with trash bag tied up inside, outside your door not later than 7:50 pm
REMEMBER! * Place the trash can outside your door between 7:00 pm to 7:50 pm * Place ALL trash inside trash bag * Please use a 13-gallon kitchen trash bag
* Double bag cat litter and fecal matter
* Sharp objects should not be placed inside trash bag
STEP 3 Remove Receptacle • Place trash container back inside your home in the morning, after trash has been collected
* If you have more than one bag, make sure to tie as well and place on top of trash container
• Place flattened boxes under or behind the trash container
* Double bag if bag is leaking or contains liquids
“Thank you for allowing us to serve you” For questions call (844) 90-TRASH or visit WeDoTrash.com
Non-Service Days:
New Years Eve, New Years
Day, Christmas Eve,
Christmas Day, July 4th,
Thanksgiving, Easter,
Memorial Day, Labor Day
Procedimientos de Recolección de Basura DE DOMINGO A JUEVES
El servicio de recolección comienza a las 8:00 pm La basura debe estar en su Puerta a más tardar a las 7:50 pm PASO
1
Preparación de Basura • Use el de contenedor de basura de 13 galones proporcionado por WeDoTrash, con una bolsa de 13 galones • Amarre la bolsa de basura y déjela dentro del contenedor
PASO
2
Uso del Contenedor de Basura
• Desarme y deje planas las cajas de cartón antes de colocarlas afuera para su recolección
¡RECORDAR! * Coloque el bote de basura frente a su Puerta entre las 7:00 pm y 7:50 pm * Coloque TODA la basura dentro de una bolsa * Utilice bolsas de basura de 13 galones * Debe usar doble bolsa para la arena de gatos y material fecal * Objetos afilados y vidrio no deben ser colocados dentro de la bolsa de basura
PASO
3
Retire el Contenedor de Basura • Colocar el contenedor de basura dentro de su casa después de que la basura ha sido recogida
• Coloque el contenedor de basura con bolsa de atada en la Puerta de su apartamento no más tarde de las 7:50 pm * Si tienes más de una bolsa, asegúrese de que está atada y colóquela encima del contenedor de basura • Coloque las cajas desarmadas y aplanadas debajo o detrás del contenedor de basura
* Asegúrese de que la bolsa no tenga orificios para evitar la fuga de líquidos
“Gracias por permitirnos servirle”
Si tiene preguntas, llame al (844)90-TRASH o visite WeDoTrash.com
Días Sin Servicio:
New Years Eve, New Years Day, Christmas Eve,
Christmas Day, July 4th, Thanksgiving, Easter,
Memorial Day, Labor Day
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GABLES RESIDENTIAL
How to Set Up AutoPay on Rent Cafe We’re excited to announce that we’re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.
1.) LOG INTO RENT CAFE Log into your rent cafe similar to how you would to pay your rent.
2.) SELECT AUTOPAY SET UP When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.
3.) ENTER PAYMENT, START, AND END DATE Select the Payment Account for your auto-pay. Then enter the date you would like the auto-pay to start and end.
GABLES RESIDENTIAL
4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water. The auto-pay will only draft what is due if your max pay is higher than what is owed.
5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.
ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE CONVENIENCE OF AUTO-PAY! Should you have any questions do not hesitate to reach out to the Leasing Office.
Our focus on environmental risk management, resource conservation and energy optimization drive the development and management of communities that support quality living environments for our residents.
We are asking our residents to join us in practicing being "green." Check out these helpful tips below!
Click here to learn more about our Sustainability efforts and practices.
At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!
As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to offer our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!
benefits.petinsurance.com/gables-residents Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at
gables.com/give
Learn more about the benefits of Paws to Care™ at
gables.com/pawstocare
Professionally Managed By:
2600 Cole Avenue• Dallas, TX 75204 | 214.954.6400| gables.com/Mirabella