Gables Citywalk Move In Packet

Community Information and Amenities

Can I use all the phases’ amenities?

Yes

What are the hours of the amenities?

• Pool Hours: 6:00AM – 10:00PM

• Fitness Center: 24 hours

What time does the pool close?

10:00PM

Where are the recycling centers?

Waterford Square back corner trash area, Building 4 trash area, Building 7 Trash area.

What do I do with my move in boxes?

Recycling areas listed above.

How does my fob/remote work?

Each resident is issued 1 remote/fob at move in. There is a button to push when driving through the gate. Hold the remote body up to the grey touch plate to get into the fitness center and pedestrian gates.

Where are the mail boxes located?

• 2828 Mailbox located near entrance and building one

• 2929 Mailbox located near buildings 5 and 6

• 2300 Mailbox located right past entrance near building 4.

Do you have resident activities or events?

We host monthly resident events that are released in our monthly community newsletters. We also host quarterly AT&T events and quarterly crime awareness meetings.

Can I have a party at the pool?

No, as you are only allowed 2 guests at the pool per apartment.

Where is the best place for me to park?

Resident parking spots are labeled “resident only” on the curb. They are uncovered spots throughout all 3 sections of the community. Covered parking and garages are reserved spots for certain residents. Contact the office to reserve a carport or garage.

Conveniences

How do I pay rent online?

We have made paying your rent easy by setting you up with your personal online account Rent Café. You will go to www.gables.com and click on the Resident Login in the upper right-hand corner. Select the link to set up your Rent Café account. This is a great way to stay connected to your management team from anywhere in the world.

Where can I access WI-FI in the building?

WIFI is available around the pool at Waterford Square & the pool behind the leasing office. Registration is required to use it. Please see management for details.

Do you have a courtesy officer onsite and how do I get a hold of them?

Yes, our courtesy officer’s name is Mike. Call the leasing office and if it’s after hours, the answering service will be able to send a message to him.

Guests

Where can my guests park?

Visitor parking is located behind building #4 at 2828 Greenbriar. There are a few spaces available next to the exit gate at Waterford Square as well. These spots are labeled “visitors only” on the curb of the spaces.

Where do my movers park?

In the parking lot near breezeways that are close to the apartment.

Where does the delivery person come in or do I have to meet them?

The resident’s guest or delivery service will utilize the call box located by the entrance gates. Press # and then the apartment number to call the resident. When the resident answers the call, press “9” on the phone to allow entry access.

How many guests can I have with me at the amenities? 2 guests per resident.

How do I let friends in the gate?

The resident’s guest or delivery service will utilize the call box located by the entrance gates. Press # and then the apartment number to call the resident. When the resident answers the call, press “9” on the phone to allow entry access.

Maintenance

How do I submit service requests?

Call the office, email the office at citywalk.servicerequest@gables.com, or submit them through Rent Café.

What do I do if I have a Maintenance emergency after hours?

Call the office and speak with the answering service regarding the maintenance emergency. The answering service team will page the on-call service technician to come out.

What is considered a maintenance emergency?

Emergency maintenance problems that will be dispatched to the on-call service technician include:

1. No electricity throughout the apartment

2. No water.

3. No air conditioning on a day of extreme heat (80+ degrees).

4. Water entering the apartment.

5. Possibility of fire.

6. Impeded plumbing in an apartment with only one bathroom.

7. No heat.

8. Non-functioning or malfunctioning smoke detector.

9. Gas leak (also call the gas company).

10. Running water that cannot be shut off.

11. Malfunctioning door or window locks.

Furry Friends

Where is the best place to walk my pet?

Surrounding neighborhood & there are pet stations throughout the property.

Do I have to have my dog on a leash?

Yes, at all times.

Where are the doggie waste stations located?

• Between buildings 2 & 3 at 2828 Greenbriar

• By the mail station at 2929 Greenbriar

• Along the front of the property at Waterford Square

Local Neighborhood

Where is the nearest post office?

3740 Greenbriar St. Houston, TX (713) 528-5875

Where is the nearest grocery store?

Whole Foods

2955 Kirby Dr.

Houston, TX – 0.5 Miles (713) 520-1937

H-E-B Foods

1701 W. Alabama St. Houston, TX – 0.8 Miles (713) 529-2475

What is the closest Metro/Train or Bus station?

• Westheimer & S. Shepherd (www.ridemetro.org) – 0.3 Miles

• Greenbriar & W. Alabama (www.ridemetro.org) – 457 Feet

What bus route are we on?

Route 81 & Route 82 (www.ridemetro.org)

Metro Park and Ride (www.ridemetro.com)

Located 22 miles from the community, at the intersection South Braeswood and Kirby

Below is the phone number for your reference:

4675 South Braeswood (at South Loop)

Houston, TX 77096 713.635.4000

Gables Citywalk Waterford Square

Where is the nearest bus stop?

Metro Park and Ride (www.ridemetro.com)

Located 1 block from the community, at the intersection of Kirby and Westheimer.

What bus route are we on?

Route 18- Kirby Limited (www.ridemetro.com)

Where are schools for this area located?

Elementary

Poe Elementary School

5100 Hazard St. – 1.2 Miles (www.s.houstonisd.org/poees)

(713) 535-3780

Middle

Lanier Middle School

2600 Woodhead St- 0.8 Miles (www.purplepups.org)

(713) 942-1900

High School

Lamar High School

3325 Westheimer – 1.0 Miles (www.lamarhs.org)

(713) 522-5960

Where is the nearest biking or walking trail?

Memorial Park

Memorial Park – 3.7 Miles. Below is the address for your reference.

6501 Memorial Drive Houston, TX 77007

Where is the nearest laundry facility?

Washers and Dryers are included in all of our apartment homes, however if you are in need of a laundry facility, this one is nearby:

D & S Coin Laundry Wash-Fold

1613 Westheimer St. Houston, TX 77006

713.526.8284

Where is the nearest mall?

Below is the address and phone number for your reference.

Galleria Mall

5075 Westeimer Road Houston, TX

713.621.1907

How close is the beach?

• Galveston, TX – 52.9 miles, 1 hour

• Lake Conroe, TX – 57.6 miles, 1 hour

Where is the nearest theater?

Edwards Greenway 24

3839 Weslayan St. – 2.4 Miles

(713) 871-8880

Where is the nearest gym?

LA Fitness

3995 Richmond St. – 2.2 Miles

(713) 481-1909

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How to Set Up AutoPay on Rent Cafe

We’re excited to announce that we ’ re now able to offer autopay set-up for your monthly rent. We look forward to better serving you and hope this payment option will be a beneficial and convenient service for you.

1.)

Log into your rent cafe similar to how you would to pay your rent.

2.) SELECT AUTOPAY SET UP

When you log in you will arrive at your home page. Select the Auto-pay Set Up tab.

3.)

4.) ENTER PAY DATE, PERCENTAGE AND MAX PAY

Select the day the payment will draft for payment. Then enter 100% in the Percentage. Next, enter in the Max Pay Amount. This amount will be the max that will pull from your bank. Keep in mind the average monthly charge will only show your rent and NOT water. It is recommended to do a max pay more than what you pay on average for rent and water The auto-pay will only draft what is due if your max pay is higher than what is owed

5.) HOW TO KNOW WHAT TO ENTER FOR MAX PAY

Unsure of what to enter for the Max Pay? Select Recent Activity to view your previous payments. If your average payment is $2000 then it is recommend to do the max pay as $2300 for good measure. Please note if the max pay is set up for less than what is owed the auto-pay will not be able to draft from the bank. For example, if your max pay is set at $2000, but you owe $2030 the auto-pay will not draft from the bank.

ONCE ALL ITEMS ARE ENTERED HIT NEXT TO COMPLETE THE SET UP, THEN ENJOY THE CONVENIENCE OF AUTO-PAY!

Should you have any questions do not hesitate to reach out to the Leasing Office.

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At Gables, we understand that your pets are members of your family. We value how important they are to you and we strive to make your pets feel right at home. That's why we've developed the Paws to Care™ program to celebrate your pet!

As a Gables resident, you can “Paws to Care” for your precious pets for a reduced rate. Gables has partnered with Nationwide to o er our residents exclusive access to discounted pet protection. This is just one of the many perks for our Gables pets! Visit the website below to register!

benefits.petinsurance.com/gables-residents

Gables supports the charity Guardian Angels Medical Service Dogs, Inc. This organization trains and donates medical service dogs to deserving Veterans and others in need. Learn more about this impactful nonprofit at medicalservicedogs.org, or donate today at gables.com/give

Learn more about the benefits of Paws to Care™ at gables.com/pawstocare

WELCOME GABLES RESIDENT:

Take $$$ with you when you leave Gables to purchase a home!

Welcome to the American Dream Plan

Did you know? As a Gables resident, you can take $$$

purchase a home. Here’s how it works:

The American Dream Plan pays 1.5% of the purchase price of your home toward the closing costs

✦The program applies to purchases of new homes, resale homes, condominiums and townhouses.

✦Must use the participating lender and registered real estate

✦Lender: Synergy Mortgage, LLC

✦Real Estate Agent: Contact Shannon for a REALTOR® partner in your city.

The program is available in Austin, Dallas, Fort Worth, Houston and all surrounding cities.

The American Dream Plan has helped Gables residents become homeowners for more than 17 years while giving them real dollars toward the costs involved in securing a home loan.

Shannon Benson, NMLS #315936,

280-1944 | Shannon@GablesDreamPlan.com