Presentation-07

Why Lingble?

Delivering global e-commerce tailored to you and your customers

Lingble is a total e-commerce solution developed for global sales and dedicated to providing order-to-delivery capabilities through highly customised webshops.

2

Optimised service With Lingble you can localize your online customer experience, provide multi-lingual customerand after sales support, and manage your webshop orders, shipping, digital marketing and data on a single, globalreaching platform.

3

In more detail

4

Support and service

5

Global Online Shop Set-Up and Maintenance

24/7 Around-The-World Technology Support

Cross-Border Marketing Management

We create your own mobile-ready, flexible global webstore: localized and tailored for each market you wish to target.

Our developers are strategically located in different regions to ensure your online shop is running smoothly even when your team is asleep.

We help you manage marketing agencies in countries where you want to expand your e-commerce presence and help you oversee the implementation of paid digital marketing strategies.

Multilingual Customer Support

After-Sales Support

Returns and Exchanges Management

Round-the-clock, customer support in local languages, with live chat option, so that your customer experience is optimised.

We communicate with your customers in their own language to provide after-sales support and liaise between them and you as needed.

We handle returns and exchange logistics with end customers, as well as refunds through various payment gateways.

Payments, logistics and shipping

6

Payment Methods

Fraud Protection

Currency Management

Integrated global as well as domestic payment methods. Your Lingble site allows you to accept over 100 payment methods from around the world.

In cross-border e-commerce, credit card fraud is widespread. With Lingble we make sure that you have zero fraudulent chargeback risk.

No forex risk. You choose the currency you want to receive; we handle the risk of accepting all currencies on the customer end.

International Shipping and Tracking

Customs Handling

Distribution Quality Assurance

From your door, to your customers’ doors we handle the shipping and tracking of packages to ensure the quick and safe delivery of your products to your customers.

Customs issues are common when shipping across borders. We handle any issue arising with customs authorities and paperwork for duties, VAT, remittances and importing.

With Lingble you eliminate black-market channels and take control of your distribution, ensuring your customers across the world get the highest standard of service and a great experience with yourbrand/business.

Building your own online assets As e-commerce continues to progress as a key sales channel, it is more important than ever to build your own online assets.

Data Collection and Analytics Unlike external platforms, with Lingble you own your customer data: your most importantonline asset. We also provide you with data analytics in a succinct, actionable format.

7

Your own URL Why put time and effort into building someone else’s platform? With Lingble we grow the trust and value in your own web address: your flagship online real estate.

Search Engine Optimization We build Search Engine Optimized sites that attract and retain your customers. No need to spend money, time or energy improving someone else’s SEO.

The value to you

A truly cross-border online shop

Control your online distribution and pricing strategy

Define youronline branding strategy

8

Easily capture untapped demand

Own your customer data

Increase anddiversify your revenue

Eliminate your relianceon external platforms

Build trust in your own URL

Thrive in the online economy

Designed to reach theworld • 100+ payment methods fully integrated, including OTC local payments • International fraud protection and zero chargeback risk • Cross-border return and refund process management • Delivery Duties Paid pricing and shipping capability • Integrated multilingual customer support functions (live chat and email support)

MULTI PRICING

9

Behind the scenes at Lingble

10

Agile Technology

11

Platform flexibility and extensibility • Our platform is flexible, extensible and scalable, without compromising security and confidentiality • Robust open API platform makes any integration to your existing systems or even your future innovative idea possible

12

Key API

Description

Catalog

Manages products, brands and categories

Currency

Manage currency displayed

Shopping Cart

Create a shopping cart

Checkout

Create a checkout

Orders

Create and manage orders

Customers

Manage customers

Subscribers

Manage newsletter subscribers

Price Lists

Create variations of catalog pricing

Marketing

Create and manage coupons and banners

Store Content

Manage the store’s blog, web pages and redirects

Wishlist

Create and manage customer wishlists

Market MarketAdvantage Advantage Feature Cost

Website Setup andHosting

Multi-lingual Capabilities Multi-pricing Capabilities

Per Country CatalogDisplay

Per Country UIAdjustments

Shopify

Borderfree

Lingble

Large Digital Transformation

$

$$

$$ Incl. ship. + transact. costs

$$$$

Requires resources

(Limited)

Unlimited

Unlimited

(Based on partner needs)

(Based on partner needs)

100+

Requires resources to integrate and ongoing costs

(Limited)

(Limited)

(Limited)

(Limited)

Only at checkout

DDP Shopping

24/7 Customer Support Multi-lingual Live Chat Payment Methods

Requires resources to integrate and ongoing costs

International Fraud Protection

Requires resources to integrate and ongoing costs

Requires resources to integrate and ongoing costs

Requires resources to integrate

Requires resources to integrate

Integration of allMajor POS Systems

1 5

ShippingManagement ShippingCosts

Warehousing and Fulfillment Marketing

13

At a cost Management and Consulting

At a cost

Our stats

14

95% customer satisfaction rate across our sites

Response time to chat within 35 seconds

Up to 70% of customers become repeat customers

High conversion rates on returning visitors (~2%)

Satisfaction Rating

Market comparison 96%

Lingble

Benchmark (Industry: Retail)

Lingbl e

88%

4.7 out of 5 stars (based on 396 reviews of Partner sites)

Average First Reply Time (hr)

Farfetch

3.1 out of 5 stars

Lingble

11.33hrs

(based on 825 reviews - Sitejabber)

Benchmark (Industry: Retail)

Borderfree

1.8 out of 5 stars (based on 196 reviews - Sitejabber)

15

18.8hrs