Company Background
Company Values
Showrooms
Brands
Employee Handbook
Software Outline
Who's Who of Fuse
New Hire Checklist
Fuse Speciality Appliances was developed by three experienced and knowledgeable appliance experts, Mike Robertson, Alexa Warner, and Tim Brohawn. Together they created a high-end boutique experience that is focused on fulfilling the end user's goal. Now located in Naples, North Palm Beach, Ft. Lauderdale, and Miami the team is dedicated to helping their client's kitchen dreams come true.
Withover30yearsofapplianceknowledge,our teamofexpertsrepresentsthebestand brightestintheindustry
Withdecadesofexperience,ourteamof expertsprovidesindividualizedattentionto matchourclientswiththeperfectappliances thatenhancethewaytheylive
We’vetargetedmanufacturersthatstand behindtheirproductsdemonstratingthe highestlevelsofserviceafterthesale
Wetakegreatprideintherelationshipsand partnershipswebuildandalwayswork relentlesslyontheclient’sbehalftohelpthem achievetheirgoals
You make wise decisions despite ambiguity
You identify root causes. You think strategically, and can articulate what you are, and are not, trying to do
You listen well, instead of reacting fast
You are concise and articulate in speech and writing
You maintain calm poise in stressful situations
You develop new ideas that prove impactful
You look for every opportunity to reduce complexity and keep things simple
You are flexible and thrive in a constantly evolving organization
You accept responsibility for your actions and build trust internally and externally.
You take ownership of our work and focus on finding solutions, not identifying problems
You value everyone and treat people with dignity and professionalism. You treat people with courtesy, politeness, and kindness
You act with uncompromising honesty and integrity in everything you do
You are open, trustworthy and truthful
You learn rapidly and eagerly
You seek alternate perspectives to improve your ideas
You seek to understand clients changing needs and desires
You strive to approach things in a positive way while realizing all emotiuon are valid
You come to work with an open and optimistic mind.
All Fuse employees must read and acknowledge the Employee Handbook
We utilize HubSpot CRM (customer relationship management) for all internal communications. This software provides a platform where we can organize, automate, and keep track of every interaction and activity that happens within a company.
We utilize EPASS for ERP (enterprise resource planning) system to optimize the flow, from pointof-entry to financial analysis. EPASS helps to manage our inventory and provides a platform where we can organize, automate, and keep track of every interaction and activity that happens within our company
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We utilize CoAdvantage for our HR process. CoAdvantage administers payroll, benefits, workers’ compensation, and core HR functions. Within Coadvantage, under Payroll, we utilize StatusTime to request and schedule time off.
Throughout our business model, we have a few different software programs that help our operations and sales process. During your first week, familiarize yourself with these programs and if you have any questions reach out to your manager.
We utilize Podium for our web chat and payment software. This helps us deliver a seamless experience, from first impression to payment, by responding faster and smarter.
We utilize Steel Cod to search all our manufacturers. Steal Cod provides information on how retailers, homeowners, and trade professionals share, communicate and access technical specifications. products.
We utilize Ramp for all transactions and expenses. products. With Ramp, we get 5-in-1 software that consolidates corporate cards, expense management, bill payments, accounting, and reporting.
Mike Robertson
Alexa Warner
Tim Brohawn
Barbara Culic: Ft. Lauderdale & Miami
Josee Sternberg: North Palm
Michelle Hitt: Naples
Catalina Rabenstine
Brian Bjork
Scott Bennett
Ashley Beeks
Alberto Marrero
Meet with HR - Ashley Beeks (video or in-person)
Review and complete the setup in CoAdvantage
Review & sign the employee handbook
Send signed acknowledgment to your manager & HR
Set up Office 365 with HR or Manager
B A C K G R O U N D
Have your manager assign emails to applicable groups/lists
Add company signature to your email
Create an EPASS User
Create Terminal for user (manager)
Create Salesperson (manager)
Pin EPASS to the taskbar
EPASS SUPPORT:
EPASS: 604.439.1115
ePASS Support support@epass.software
Introduce yourself to the team!
Send a photo and intro bio to Marketing and HR
julia.roberto@fuseappliances.com
ashley.beeks@fuseapplianes.com
Now that you know a little bit about us, let's get you set up! Below we have a list of items that you will complete during your first week. If you have any questions feel free to contact your manager
Add User to Podium
Bookmark Podium on the browser
Download the Podium App on your phone
Add User to HubSpot
Bookmark HubSpot on your browser
Download the HubSpot App on your phone
Get an office phone and extension (Mitech)
MITECH Support: support@mitech1.com
For any phone issues you can also reach out to Pam Chess pam@pmbtelecom.com or IPFone Support support@ipfone.com
Complete CoAdvantage LMS training
Familiarize yourself with HubSpot
Start the HubSpot Academy Sales Training
Familiarize yourself with Epass
Go through the Fuse PLAY Terminal to work through Epass
Get social with Fuse
Like and follow all social media platforms
Facebook, Instagram, Linkedin, YouTube
Setup 1:1 Weekly Meetings with your manager for the next two months
Add a weekly meeting to your Outlook calendar
Review job description and goals with your manager
