FT Issue 5/2025

The magazine for Funeral Directors in Ireland

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õöõÐùìóðîðöüú íüõìùèó èõë ôìôöùðèó êìùìôöõðìú

Humanist funerals and memorials are non-religious ceremonies which focus on the person who has died, the life they led, and the relationships they forged.

They are based on the humanist perspective that every life is valuable and unique. è ĉĖĎĂďĊĔĕ ćĖďĆēĂč Đē ĎĆĎĐēĊĂč ĊĔ ĕĉĆ đĆēćĆĄĕ ĐđĕĊĐď ćĐē ćĂĎĊčĊĆĔ Ăďą ćēĊĆďąĔ ĘĉĐ ĘĂďĕ Ă ĔĊďĄĆēĆ đĆēĔĐďĂč ĄĐĎĎĆĎĐēĂĕĊĐď Đć ĕĉĆĊē čĐėĆą ĐďĆ ĘĊĕĉĐĖĕ ēĆčĊĈĊĐď ìĂĄĉ ćĖďĆēĂč Ăďą ĎĆĎĐēĊĂč ĄĆēĆĎĐďĚ ĊĔ ĕĂĊčĐēĆą ĕĐ ĕĉĆ đĆēĔĐď ĘĉĐ ĉĂĔ ąĊĆą Ăďą ĕĉĆ ĘĊĔĉĆĔ Đć ĕĉĆ đĆĐđčĆ ĘĉĐ čĐėĆ ĕĉĆĎ Ċď ĕĉĆ ĎĐĔĕ ĥĕĕĊďĈ ĘĂĚ đĐĔĔĊăčĆ ûĉĂĕ ĎĂĚ ăĆ Ăď ĖđăĆĂĕ ĄĆčĆăēĂĕĊĐď Đć čĊćĆ Đē Ă ĄĆēĆĎĐďĚ ĘĊĕĉ Ă ĎĐēĆ ĕēĂąĊĕĊĐďĂč ĕĐďĆ ïĖĎĂďĊĔĕ ćĖďĆēĂčĔ ĂēĆ ĊďĄčĖĔĊėĆ Ăďą ĘĆčĄĐĎĊďĈ ĕĐ đĆĐđčĆ Đć Ăčč ăĂĄČĈēĐĖďąĔ Ăďą ćĂĊĕĉĔ ûĉĆĚ ĐćĕĆď ĊďĄčĖąĆ ĕĊĎĆ ćĐē ēĆĦĆĄĕĊĐď Đď ĕĉĆ đĆēĔĐď ĘĉĐ ĉĂĔ ąĊĆą ĘĉĆď ĕĉĐĔĆ ĘĊĕĉ ēĆčĊĈĊĐĖĔ ăĆčĊĆćĔ ĄĂď ĔĂĚ Ă ĔĊčĆďĕ đēĂĚĆē Ċć ĕĉĆĚ ĘĊĔĉ Humanist funerals and memorial ceremonies are conducted by our trained and accredited celebrants.

FIND YOUR LOCAL CELEBRANT Emma Crawford 07976 124056

Stewart Holden 07971 634098

Ian Deboys 07368 440040

Hope Kelly 07530 000300

Terri Gilleece 07801418492

Janni Knox 07890 861690

Avril Hawthorne 07854 436914

Richard Lavery 07802 839543

Michael McAlinden 07305 892201 MaryLou McShane 07962 906236

Emily O'Dowd Lewis 07955 200555

Trevor Molloy 07549 946622

Declan Walsh 07859 816585

humanists.uk/ceremonies ïĖĎĂďĊĔĕĔ üò -3 ôĐēĆčĂďą úĕēĆĆĕ óĐďąĐď ìê+ý 2éé ùĆĈĊĔĕĆēĆą êĉĂēĊĕĚ õĐ ,2/321

Rachel Smith 07957 474643

The magazine for Funeral Directors in Ireland

Paddy Townley obituary Page 6

Civic honour for Peter Carty Page 10

IAFD excellence programme Page 17

Contents Paddy Townley obituary..........................................................................................................6 Benny Martin obituary..............................................................................................................9 Civic honour for Peter Carty...............................................................................................10 Ian Milne obituary.....................................................................................................................16 IAFD News.................................................................................................................................... 17 Award for John at 70.............................................................................................................. 22 125 years of service.................................................................................................................. 25 Use of ChatGPT is just the beginning by Mark Feehan..........................................28 Quinn Hearse and Limousine on 30 years and looking forward.......................30 BIE News....................................................................................................................................... 32 Tim Collison on The most noticed feature.................................................................46 Conor Clear on working solo, together........................................................................ 52 Eimer Duffy on making first impressions count......................................................... 56 Ian Fee gives thanks for the past this Christmas.......................................................60 Jennifer Muldowney reports from Chicago................................................................62 SAIF News....................................................................................................................................66 Mattie Lennon remembers his best Christmas so far............................................. 72 Delay in Roselawn redevelopment ‘hugely disappointing’..................................80 Classifieds....................................................................................................................................86

EDITORIAL AND ADVERTISING CONTACTS: Graham Brown, Ruth McQuillan, Vikki Crangle, Paula Hanna Tel: (028) 3835 5060 (048) from ROI

Funeral Times is owned and published by: InHouse Publications, 1 Annagh Drive, Craigavon, Co. Armagh BT63 5WF E: sales@funeraltimes.com

Disclaimer: Readers are urged to support the magazine’s advertisers, but the publishers cannot be held responsible for any claims made or implied in the advertisements. The publishers reserve the right to refuse advertising. Opinions expressed in this magazine by contributing writers and advertisers are not necessarily those of the publishers. Every effort is made to ensure the accuracy of information contributed for inclusion in this magazine but no legal responsibility will be accepted by the publishers for loss arising from the use of published articles. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system or transmitted in any form or by any means without prior consent. Articles and photographs for inclusion are welcomed but the publishers cannot accept responsibility for their loss or damage however caused.

FuneralTimes | 3

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Compassionate undertaking Written by Fr. Paul Clayton-Lea

F

or many of us a visit to or from an undertaker is something that usually only happens during a time of bereavement and loss.

Beyond that few people look forward to meeting those whose job inevitably reminds us of our mortality.

One notable exception to the rule was an undertaker whose own funeral a few months ago drew thousands of mourners and wellwishers to his family in their loss. I feel fortunate to have known him most of my life.

The Townley family of Drogheda in Co. Louth have served, comforted and Paddy Townley stood with bereaved families for generations and as they gathered in June of 2025 to bury their own patriarch and founder Paddy, who with his wife Patricia established their undertaking business in the early 1980s, countless stories from the great gathering of people testified to the faith, compassion and good humour of the man who all seemed to agree was gifted with a special kind of empathy that went well beyond providing his professional undertaking services.

Another unusual aspect of his funeral was the guard of honour provided by a large contingent of the Medical Missionaries of Mary, the order founded by Mother Mary Martin (the 50th anniversary of her death is commemorated this year) and whose personal mentorship Paddy had experienced as a porter and an ambulance driver in the great hospital she had built long before he was drawn into the undertaking business.

Mother Mary had seen something special in Paddy as a young man. She entrusted him with delicate and sensitive responsibilities for patients like the writer C. S Lewis’s brother Warren who was an alcoholic and had been given up by his doctors in Oxford; Mother

6 | FuneralTimes

Mary knew Paddy would be discreet as well as sensitive and she saw in him the qualities of patience and good humour that she herself said many times could achieve anything. In the same hospital Paddy met his wife Patricia when she was visiting her mother as a patient but then later Patricia became a patient herself – I’m not sure if she was sick with love for Paddy but he certainly was besotted with her and that didn’t change over the 58 years of their married life together. Mother Mary was there on their wedding day.

Mother Mary had also instilled in the young Paddy a great respect for the dead. He recalled a particular early experience that had stayed with him for the rest of his life. “ One day I was bringing a body to the mortuary with a nurse. There were always special starched sheets there for covering the deceased person. On that occasion Mother Mary was with me and also the Matron of the day, Sr. Monica Prendergast. Mother Mary said that she would like to show me how to properly cover the deceased. She told me to go to the left hand side of the body and then she showed me how to lay out the body with the starched sheets. As she folded the sheet she prayed ‘in the name of the Father, the Son and the Holy Spirit’ and went on to say’ Paddy remember this is someone’s mother, father, brother, sister, son or daughter or baby.

No matter who it is, they should be treated with respect as their body is the house of the Blessed Sacrament.” (Memories of Mother Mary Martin mmmworldwide.org).

After their marriage Paddy bought a hearse to hire out to local funeral directors as a means of supplementing the income for

Paddy pictured outside their funeral home with his much loved family; Patricia, Paula and Aidan his growing young family. He hadn’t initially intended to become a funeral director himself but when helping a neighbour out with a funeral he and others discovered the calling and organizational skills within himself for undertaking and so began the business from their family home in Boyle O’ Reilly Terrace in Drogheda in 1988 long before they moved to their new spacious funeral home in 1992.

I can remember calling to the house when some of the children were there and seeing something that you wouldn’t normally see when someone opened their front door -there was a coffin lid propped up in the hallway – I never had the nerve to ask him if he kept any of the deceased in his garage at the time! But to say the least it was a very busy home and happy home. The family learned fast how to deal with people and to cope with the 24/7 demands that often accompanied their services.

Paddy frequently said that he owed his gift of empathy to Mother Mary who had encouraged him to develop what she already perceived as his gift– “ Always try and put yourself in the other person’s shoes” he quoted her. Paddy never forgot this lesson from her and passed this advice on not only to his children but as I know from personal experience, gave it respectfully on occasion to priests as well.

Paddy’s respectful determination – others might say stubbornness, was always on behalf of those who needed his perseverance and determination.

Paddy with his brothers and sister had lost his own father Joe when he was just 12 years old so he had a very early insight into bereavement and loss and the struggle of his own mother Ellen in bringing up her young family alone when there was little or no social welfare or support for women in that situation. Children grew up fast in Ireland of the 1950’s and 60’s where neighbours were often a lifeline. All of this helped mould Paddy as the person he became – a man of compassion and understanding with a special tenderness and gentleness for those who suffered bereavement. His sense of humour enabled him to put families at ease in the most stressful situations. Some of his quirky sayings were recalled after his passing, among them, ‘I’ve boxed more people than Muhammad Ali’ he would assure people who didn’t know him with a smile.

Unusually too for an undertaker Paddy, a regular Mass goer, had no hesitancy about speaking of God when the occasion arose - it wasn’t just a comforting phrase, he had a real and a living faith. There was a humorous example of that in his early days in the 1970s FuneralTimes | 7

driving the ambulance when a doctor from abroad came to the Lourdes hospital and was sent out with Paddy on a call. He asked Paddy ‘Who else will be with us?” Paddy responded – it will be just you and me and the Divine Assistance. Paddy meant what he said but the puzzled doctor looked around for awhile and then asked just who and where was the divine assistance that was coming with them?

As an undertaker and a person of faith Paddy Townley was God’s gift to the Christian community especially those wounded and hurt by the death of their loved ones. He knew that bereavement was a life-changing event for a family and that each bereavement whether sudden or expected was unique; it was never a routine occasion. He literally walked the extra mile with those who mourned keeping in touch even after the funeral was over and the world went on. He never forgot their pain. Some of that grief took its toll on him, he wouldn’t have been human if it hadn’t, and in his later years tears came readily when he recalled what some families had gone through. Grief it’s been said is the price we pay for love; but he fought the

good fight to the end of his 85 years always believing in the Divine Assistance that he knew had been his throughout his life.

During Paddy’s funeral Mass in Our Lady of Lourdes Church adjacent to the hospital and the convent grounds of the MMM it was a moving sight to see his family take up rows of seats on one side of the large church and the Medical Missionaries of Mary taking up similarly packed rows on the other side. Paddy was flanked in death as in life by his two families.

His favourite phrase ‘keep rowing the boat even if it’s just with one oar’ came to many minds as he was taken to his resting place. He always encouraged those grieving to believe that they were never alone.

His legacy as a compassionate undertaker formed by his own life experiences, his deep faith and mentored by the relentlessly compassionate Mother Mary Martin had made him one of the finest examples of his profession who will be long remembered by those whose lives he touched.

BEFORE

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Fr. Paul Clayton-Lea

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There’ll never be another

Benny Martin

M

any Funeral Directors lined the streets of Moy, Co. Tyrone, to pay to their respects to industry colleague, Benedict ‘Benny’ Martin.

Mr. Martin was well-known in mid Ulster and beyond for his business, Benedict J. Martin & Son. He was laid to rest at St John’s Cemetery Moy after a Requiem Mass at St Peter’s Church, Collegeland.

The funeral home was founded by his father, also Benedict, in 1950.

Benny’s colleague, Jacqui O’Kane of Maguire’s of Omagh said: “There’ll never be another Benny Martin, and I tell you; I am so proud and very honoured to have worked with him over the years, and to be able to lead the tribute.”

David Cranston, of D. Cranston Funeral

Director, Dungannon ; Dominic Muldoon, of Dominic Muldoon & Sons Funeral Directors, Aughnacloy; Patsy O’Neill, hearse-driver for Benedict J Martin & Son; Kevin Quinn, of KM Quinn Funeral Directors, Cookstown; Gary Currie, of Currie Funeral Services, Dungannon; and Podge Quinn, of E. Quinn & Sons, Dungannon joined Jacqui in leading the funeral procession.

“Every single one of those funeral directors there today, they were there because they loved the bones of him. We all lined alongside the hearse, Kevin drove the hearse, and I led it up the town, and right to the grave.”

“This man has made a real empire.

This man built this up from scratch.”

Mr. Martin leaves behind his wife Maura, children Benedict and Maria, and grandchildren Dara and Jude.

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Peter Carty receives civic honour award T

he Fermanagh Trust spoke to many people in Peter’s own community when his name was put forward as a deserving recipient of a civic honour award. Many spoke of his outstanding kindness as a Funeral Director as from 1980 he served, comforted and stood with bereaved families; they mentioned his compassionate ear, uplifting smile and deep empathy for all who suffer loss also his care going way beyond the usual work of a funeral director.

One story is told how in the early years when there was little or no transport from the small village in West Fermanagh to the city of Belfast Peter would drive worried people to visit a sick relative on what was then

L-R: Liam Slevin, Maeve Carty (Peter’s wife), Peter Carty, Mary Noble and Gerard O Brien a marathon journey to the Royal Victoria or Musgrave Park Hospitals. He would bring them to the hospital door, help them negotiate the officialdom of reception and then right up to the door of the ward with a gentle reminder that they stay as long

Peter presenting a cheque for his chosen charity to Anthony McGoldrick, representative for Breakthrough TID who assists families whose children are dealing with diabetes 10 | FuneralTimes

as they wanted and he would be there to bring them home.

Peter knew that any death was an earth shattering event for all - be that the tragic loss of a young person or the sad loss of a beloved elderly relative.. so he walks every step of the way with a grieving family.

Peter also realises how very hard it is on a family when the funeral is over and everyone seems to be back getting on with their lives so he faithfully visits the bereaved in the following weeks and months allowing them to share the sad and happy memories knowing they are not alone in their loss.

In so doing Peter is carrying on the compassion and kindness taught to him by his caring parents Terry and Margaret.

A lovely night was had by all 30 recipients at the awards event in the Ardhowen Theatre, Enniskillen. Food was served and then into theatre where each recipient came

back row l to right Louise Leonard, Peter, Brian McCaffrey David Monaghan Oliver McCaffrey front row Pauline Carson Florence Brunt and Joyce Graham. certificate and a cheque of to the stage and each with diabetes and their £1000 for their chosen charity. individual was congratulated families as many are dealing Peter gave his £1000 to the and presented with a lovely with this within the local society which helps children framed photo, an awards community.

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Two celebrants walk into a funeral… one’s humanist, one’s independent…

What’s the difference and does it matter? Yes! Let me explain…

L ike everything else, modern funerals are evolving. They look and sound different than before and that is a good thing.

Northern Ireland is a country that has always had a religious heartbeat that influences every aspect of life. But it is changing.

There was a time when the only funeral type was at a church with a clergyman using the familiar formula of hymns, prayers, readings and eulogies.

That is not always the way funerals are conducted now.

Cremation as a concept is becoming increasingly less frightening and more widely

accepted, not just practically but ethically as well. Conversations around death and dying are more open and frequent too as people find comfort in the flexibility of options. Ceremonies conducted in the ceremony room of a Funeral Directors are seen as a welcoming option and the person leading the Celebration of Life is changing too.

You will be hearing the term “Celebrant” a lot more now as people choose this option for their life events.

But are all Celebrants the same? The answer to that is NO. Humanists work from a totally non-religious

Here to help your families who don’t want a minister/priest led funeral service or a fully non-religious humanist service.

I offer a unique bespoke ceremony that includes anything your family desires.

Tel: 07825 093329

Gillian Cummings

Email: gillianecummings@hotmail.co.uk

Independent Funeral Celebrant

14 | FuneralTimes

standpoint. That means no prayers, hymns or spiritual readings. No mention of God in any form is included. This is NOT out of stubbornness or a lack of respect but because their belief system focuses on purely human experience, memories and values. Their ceremonies will be warm, professional and focussed on the person who has passed, but it will have no spiritual input. This is a great fit for families who want a fully secular service without ANY reference to faith or an afterlife.

BUT there is another kind of Celebrant, ME, an independent one. Let me explain exactly how that is different.

I am much more flexible in the creation and delivery of my ceremonies. I am not tied to any particular belief system which means that I can (and have) blended spiritual elements, prayers, hymns, readings etc with secular themes depending on what feels exactly right for the family celebrating and honouring their loved one.

So, what does that look like in practice? It might be a heartfelt, corporate style rendition of the Lord’s Prayer followed seamlessly and unapologetically by ABBA’S “Dancing Queen”.

No problem.

Please do not think that is disrespectful.

When it comes to honouring a life, authenticity matters more than convention. A wellcrafted ceremony makes space for an honest combination of reverence and joy, solemnity and sparkle- whatever best reflects the person we have gathered to remember.

Human beings are the most complex, diverse, difficult and gloriously contrasting creatures and an end-of-life celebration should combine EVERY element of their world and not just tailored to fit a certain formula.

As that Independent Celebrant, I see my role as shaping and creating a Celebration of

Farewell that is as unique as the person that is being remembered.

My business name is” Honoured”. I chose this because I am passionate about recognising and respecting the beauty, depth and dignity of a life well lived- honouring the unique stories, values and experiences that shape each individual and acknowledging the lasting impact they leave behind.

For me, it is truly an honour to compose a unique ceremony for a person that encompasses everything that they were in life, no holding back, no strings attached, no perceived contradictions, just truth.

Because in the midst of great loss, a thoughtfully led ceremony that honours the person in their unique essence, can offer comfort, create space for reflection and honour the life of the person who has passed. It also helps the family and friends find meaning, connection and even some peace as they begin to navigate their grief journey. With the right voice guiding it, a uniquely personal ceremony can be a powerful and lasting legacy.

I would love to be that celebrant who provides a bespoke ceremony for your clients.

Gillian Cummings Honoured Celebrant Ceremonies FuneralTimes | 15

A daily adventure into the unknown F uneral director Ian Milne passed away suddenly in September at his home in Banbridge, Co. Down.

Over 1,200 people posted tributes to Mr Milne after his business announced his sudden death, many describing him as “an absolute gentleman”.

Retired Church of Ireland Archbishop Alan Harper led a service of thanksgiving in Holy Trinity Church, Banbridge, where he described him as a man who was always willing to “take on a scrap”.

By turns a soldier, policeman, prison officer, and funeral director, he said Ian had also been “a risk taker because he was prepared to do what few others were prepared to do: the quiet, confidential but risky work of being a peace maker.”

“There was always a restless energy about Ian Milne, he was always willing to take up a cause or take on a scrap,” he added.

Son Andrew said affectionately that his father was “a daily adventure into the unknown”.

Archbishop Harper said: “I retain the highest

16 | FuneralTimes

regard for all that undertakers do, and for the care, respect, sensitivity and expertise with which they do them.

“No one embodied that care, respect, sensitivity and expertise more than did Ian Milne – I can say this with conviction by drawing on my own direct personal experience.”

Among the challenges Ian embraced were taking on the banks on behalf of small business during the banking crisis of 2008/9 and advancing the case for regulation of professional standards in the funeral sector.

Mr Harper’s final words were to Ian’s extended family, including his former wife Valerie, their children Stuart, Rebecca and Andrew, and Ian’s fiancé Susan.

“You should be in no doubt of the respect, admiration and love he had for each of you,” he said.

Excellence Programme Update T he Irish Association of Funeral Directors is proud to announce that the Excellence Programme is now live for members across the Republic of Ireland.

Since its relaunch in September, several members have already successfully completed the audit, a strong start that reflects the sector’s commitment to high standards.

The programme helps funeral directors benchmark and demonstrate best practice in service quality, care, and professionalism.

With new instructional videos, an integrated CRM submission system, and dedicated support, it’s easier than ever for members to achieve certification.

By engaging in this initiative, participants are helping to raise standards and strengthen the profession nationwide.

IAFD Vice President John-Mark Griffin presents Graham Gleasure, Gleasure Funeral Homes with his Certificate of Excellence

Funeral Directing Certificate Award (FDCA) - New term begins -

T

he 2025/26 Funeral Directing Certificate Award (FDCA) has officially commenced, with all available places filled and strong demand continuing for next

year’s intake.

This year’s participants come from a wide range of roles and regions, reflecting the FDCA’s growing national relevance. Delivered in

Glasnevin, the course equips funeral professionals with the practical skills, knowledge, and ethical foundations essential to serving families with care and dignity.

A new module on the use of artificial intelligence in funeral service has been added for 2025/26, highlighting the course’s forward-looking approach. The continued growth and success of the FDCA underline the IAFD’s commitment to supporting education and excellence within the profession.

New Public Relations Officer – Jane Clarke

T

he IAFD Board is pleased to announce the appointment of Jane Clarke as its new Public Relations Officer, succeeding John-Mark Griffin.

Jane brings extensive communications experience and a passion for promoting the work of Ireland’s funeral professionals. “I’m honoured to take on this role and to build on the strong foundations already in place,” she said.

The Association extends its sincere thanks to John-Mark for his outstanding contribution and welcomes Jane to her new position. She can be reached at pro@iafd.ie.

Jane Clarke and John-Mark Griffin

Christmas Message from the Irish Association of Funeral Directors As the year draws to a close, the Irish Association of Funeral Directors would like to extend our heartfelt thanks and warmest wishes to all our members, colleagues, and friends across the funeral profession.

Christmas is a time for reflection, gratitude, and togetherness. It reminds us of the compassion and care that lie at the heart of our work, supporting families at their most vulnerable moments, and honouring lives with dignity and respect.

To our members, thank you for your continued dedication, professionalism, and commitment to the highest standards of

18 | FuneralTimes

service. Your efforts uphold the values that define our profession and strengthen our community.

To our colleagues and partners throughout the wider funeral sector, we also offer our sincere appreciation. Collaboration and mutual respect remain central to our shared mission of service and care.

As we look ahead to a new year, may the season bring you peace, rest, and moments of joy with those closest to you. From all of us at the Irish Association of Funeral Directors Nollaig Shona and a peaceful Christmas to you all.

Niamh Sweeney (President) John Sweeney and Sons Fairgreen Arklow, Co Wicklow Ph: 0402 32333 Email: president@iafd.ie

Jane Clarke (Public Relations Officer) Staffords Funeral Directors 60 North Strand Road, Dublin 3.

Ph: 01 8550555 Email: pro@iafd.ie

Fintan Cooney (First Vice President) Fanagans Funeral Directors 54 Aungier Street Dublin 2 Ph: 01 4167700 Email: fintancooney@fanagans.ie

Niall Mulligan (Immediate Past President) Heffernan’s Funeral Directors Trim, Co. Meath Mobile: 086 8208501 Ph: 046 9438662 Email: heffernansfd@gmail.com

John Mark Griffin (2nd Vice President) Griffin Funerals John’s Gate Pennywell Limerick Ph: 061 415000 Email: johnmark@griffinsfunerals.com Paul Reilly (Hon. Secretary) Oliver Reilly Ltd Funeral Directors Leinster Street, Maynooth Ph: 045-868230 Email: secretary@iafd.ie Kylie Gourley (Membership Officer) Funeral Partners Northern Ireland 300 Newtownards Road Belfast BT4 1HF Ph: 028 9045 1021 Email: membership@iafd.ie Peter Maguire (Education Officer) Massey Bros Funerals Head office 109 The Coombe, Dublin 8, D08 AK10 Telephone 01 4533333 Email: education@iafd.ie

Tom Lawless Lawless Funeral Directors Mucklagh, Tullamore, Co. Offaly Ph: 057 9322622 Email: info@tullamorefunerals.ie Dara Gillespie Finlays Funeral Service Tierney Street Ardee, Co. Louth Mobile: 086 7923472 Email: dara.gillespie@finlaygrp.com Donal Forde Fordes Funeral Homes Ltd South Gate Bridge Cork, Co. Cork Ph: 021 4318222 Email: donal@fordesfuneralhome.ie

FuneralTimes | 19

CPL FUNERAL SUPPLIES

William Tel: NI/ROI (028/048) 8167 1247 Mob: 0044 (0)7730 409000 McGuckin Tel: NI (028) 816 71247 / ROI: (048) 816 71247 www.cplsupplies.com

sales@cplsupplies.com

WE WOULD LIKE TO WISH ALL OUR CUSTOMERS A VERY MERRY CHRISTMAS AND A PROSPEROUS NEW YEAR!

R

ecent fit-outs completed for Aidan Walsh and Sons Funeral Directors, Cappoquin, Co. Waterford Mercedes Vito and Ford Transit

Crematorium News Antrim and Newtownabbey Crematorium recognises Crematorium technician John White for achieving prestigious qualification at 70 Antrim and Newtownabbey Crematorium has celebrated a significant milestone within its team, recognising the dedication and achievement of Crematorium Technician John White.

With more than 100 years of combined bereavement experience among the crematorium staff, John’s recent accomplishment stands out as a testament to lifelong commitment to learning and professional excellence in funeral care.

At 70 years old, John

John receiving his ctts certificate 22 | FuneralTimes

embarked on a new chapter in his distinguished career in the funeral industry by successfully completing the Crematorium Technician Training Scheme (CTTS), a nationally recognised qualification delivered by the Institute of Cemetery and Crematorium Management (ICCM). The CTTS programme ensures that crematorium staff are fully trained and qualified in line with statutory guidance for crematoria operations and emissions control, as outlined in Process Guidance Note PG 5/2 (12).

After decades of compassionate service in the industry, John described achieving the CTTS qualification as a source of great pride and personal fulfilment. “There is an overwhelming sense of job satisfaction in being able to use my experience to support bereaved families,” said John.

“It’s a privilege to continue serving in a role I care deeply about.”

Crematorium Manager Jim Parker praised the importance of such accredited training, and said: “The independent accreditation provides assurance that crematorium staff have undergone rigorous operational and academic assessment. It confirms their ability to meet the high standards required in this essential work.”

Antrim and Newtownabbey Crematorium, which opened in 2023, is conveniently located just off the A8 from Sandyknowes Roundabout (M2) to Larne, directly opposite Ballyearl Arts and Leisure Centre on the Doagh Road. Owned and operated by

Antrim and Newtownabbey Borough Council, the crematorium team, alongside the wider Bereavement Services and Cemetery teams was recently awarded the

prestigious APSE UK Best Service Team 2024 in the Cemetery and Crematorium Service category.

John White’s achievement highlights the professionalism

and dedication of the Antrim and Newtownabbey Crematorium Team, reinforcing their ongoing commitment to compassionate care and operational excellence.

£10,000 Council donation to Fresh Minds Education marked at Crematorium Open Day

F

resh Minds Education, a local charity based in Antrim that supports bereaved young people and their families, has been awarded a generous £10,000 donation from Antrim and Newtownabbey Borough Council.

The donation was officially presented by the Mayor of Antrim and Newtownabbey, Councillor Leah Kirkpatrick and the former Mayor, Councillor Neil Kelly, during the annual Crematorium Open Day. This latest contribution brings the Council’s total support for the charity to £22,500 following a previous donation of £12,500 in March 2025.

The donation was made possible through the Metal Recycling Scheme, an initiative supported by the Council’s

Crematorium since its opening in June 2023. Fresh Minds Education was one of the charities selected by Councillor Kelly during his term as Mayor. Proceeds from the scheme are allocated to local charities supporting bereavement care, selected by the serving Mayor.

Mayor Kirkpatrick said, “Fresh Minds Education provides vital support to families navigating the profound pain of loss. I’m pleased to see this important charity receive another generous donation to continue their compassionate work.

Today’s cheque presentation, held during the Crematorium Open Day, was especially meaningful, a reminder that those visiting may one day need this support. It’s reassuring to know such a

valuable resource is available in our community.”

Councillor Kelly added, “I’m absolutely delighted that the Council is once again supporting Fresh Minds Education. The bereavement care service they provide are truly invaluable to families at their most vulnerable moments.”

Fresh Minds Education expressed sincere thanks for the ongoing support, the donation will extend their reach and provide muchneeded care, understanding, and resources to families navigating grief.

To learn more about Fresh Minds Education and their programmes, visit: www. freshmindseducation.com

Cheque presentation at the Crematorium Open Day

Looking after your past whilst protecting your future

6HFXUH \RXU OHJDF\ DQG SODQ IRU D SURVSHURXV 1HZ <HDU The Autumn Budget brought about some key changes to capital gains tax for business owners. The current rate of 10% RQ WKH ƄUVW P RI JDLQV VXEMHFW WR HOLJLELOLW\ ZLOO QRZ RQO\ apply to businesses sold up to 5th April 2025. After this date, it will increase to 14%, rising further to 18% in April 2026. As cash would be included in a sale, this can also be extracted at a more favourable rate than via dividends, and we encourage all owners to discuss this with their accountants.

take advantage of this short window of opportunity. We have welcomed over 1,000 years of heritage and experience into our business over the last 12 months and would be happy to provide you with a no-obligation business valuation to help you move swiftly, should you also decide to protect your legacy and secure the best outcome for your future.

Please visit www.funeralpartners.co.uk/story to hear more from our team and partners and to start the conversation.

Should you be thinking of selling your business, now is therefore the perfect time to consider options if you are to

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Steve Wilkinson 0HUJHUV $FTXLVLWLRQV 'LUHFWRU 07528 970531 steve.wilkinson@funeralpartners.co.uk

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Houston & Williamson marks 125 years of service to Belfast families

O

ne of Belfast’s most respected funeral directors, Houston & Williamson, has celebrated an incredible 125 years of service to the local community with a special thanksgiving event held at the company’s premises.

The event brought together current and former team members, along with representatives from local schools, community organisations, and church clergy, to honour the firm’s proud heritage and enduring commitment to compassionate service.

The service was led by the Rev. Jack Lambe, with music from the Malvern School Choir, adding a heartfelt touch to the occasion.

Guests enjoyed the opportunity to share memories, reconnect and celebrate the funeral directors’ remarkable journey spanning more than a century.

Paul Williamson, great-

June McCandless and Paul Williamson grandson of founder David Williamson and special guest at the ceremony, said: “It’s an incredible honour to represent my family at such a remarkable milestone. Houston & Williamson has been part of our community for 125 years, serving families through generations with care, dignity and respect.

“My great-grandfather, David

(L-R) Peter Mulholland, Mulhollands Funeral Directors; Paul Williamson; June McCandless; James Brown, James Brown & Sons; Jim Henning, former manager of Houston & Williamson

Williamson, alongside the Houston brothers, founded this business on values of compassion and service. Seeing those same principles still at the heart of Houston & Williamson today is deeply moving. The company’s legacy isn’t just in the years it has traded, but in the trust and relationships built across generations. It’s wonderful to see that tradition continuing.”

Funeral Arranger June McCandless, a team member with 35 years’ service, added: “It is a privilege to be part of a business with such deep roots in the local community. Every family we serve becomes part of the Houston & Williamson story.

“Over the years, we have seen many changes – new facilities, new faces, and new ways of working – but our commitment to compassion and professionalism has never changed. Marking 125 years is a proud moment for everyone FuneralTimes | 25

here. We are honouring the past while looking forward to serving future generations with the same care and respect.”

The current team at Houston & Williamson also includes Funeral Arranger Gemma Wilkie and Funeral Director Stephen Love.

Founded around 1900 as Houston Brothers and Williamson, the company’s roots stretch back to when David Williamson and the Houston brothers – Archie, Samuel and James – first established a

hackney car service. David also ran a small milk delivery business before expanding into funeral services, which soon became the company’s main focus.

Over the decades, four generations of the Williamson family have guided the firm through times of change and growth. After the end of the Second World War, ownership passed to David Jnr. Williamson and John Williamson, who steered the firm through some challenging years. Under the

leadership of the founder’s grandson, Davey Williamson, and his son Archie (both now deceased), Houston & Williamson became one of Northern Ireland’s most respected funeral directors.

The business, which settled at its current premises on Crumlin Road in 1975, is now part of Funeral Partners Northern Ireland, continuing to uphold its founding principles while serving the Belfast community with professionalism and compassion.

Funeral directors earn prestigious award for making a difference in the community Going the extra mile has earned a funeral directors recognition with a prestigious business award from Holywood Chamber of Commerce.

John Gray & Co, which serves Holywood and Bangor in County Down, Northern Ireland, was ‘Highly Commended’ in the Community Impact Award category of the Holywood Chamber President’s Awards.

The Holywood team were singled out for their professionalism, compassion, quiet dedication and going far beyond their role as funeral directors by supporting families going through some of life’s most difficult moments with care, dignity and genuine community spirit.

According to Holywood Chamber of Commerce, John Gray & Co’s commitment to Holywood is “woven into the fabric of the town” – from sponsoring local events and supporting older generations 26 | FuneralTimes

John Gray & Co Funeral Arranger Riana Mackenzie de Sousa with the certificate from Holywood Chamber of Commerce. to being a reassuring, familiar presence when people need it most.

John Gray & Co Funeral Arranger Riana Mackenzie de Sousa said: “We really weren’t expecting this award. It’s so lovely to be recognised in this way and we feel very honoured. We’ve been part of the community for 60 years and have always looked for ways to support people in any way we can.

“We launched our

Community Assistance Programme recently to donate funds to local groups doing amazing things for residents and the wider community.

We also support Redburn Community Centre and Camphill Holywood, which creates inclusive communities for adults with special needs.”

Riana has also launched ‘Silver Surfers’, an initiative to help older residents use technology and navigate the internet. She recently joined parishioners at St Colmcille’s Church, My Lady’s Mile, Holywood, for a coffee morning session focused on internet safety and helping older adults protect themselves online.

She explained: “Parishioners shared their experiences using technology, and I offered advice and support for anyone who might need help with laptops, phones or tablets. We had a really positive response to the session, and we now plan to organise more.”

Community groups in County Antrim receive cash boost to support good causes

Friends of Antrim Castle Gardens

Ballycraigy Primary School PTA

Community groups and their good causes in County Antrim have received a welcome boost thanks to the latest wave of funding from a local funeral directors’ charitable fund.

B

airds of Antrim Funeral Directors, which has proudly served County Antrim community since 1870, has awarded its latest allocation of grants for this year to four local organisations through its Community Assistance Programme. They include: Friends of Antrim Castle Gardens ‘Christmas Cheer’ project was awarded £300 towards the cost of creating and distributing floral pots to residents who are lonely or going through a bereavement.

Ballycraigy Primary School Parent Teacher Association was awarded £300 towards its Primary Help Out Support Club, which provides a safe, welcoming place for pupils as an extension of their school day.

FC Moylena was awarded £300 towards the purchase of new jackets for players to stay warm during training and matches.

All About Us – ASD Teens was awarded £300 for its Buddy Bash

project, which celebrates young volunteers supporting their peers with additional needs.

Business Principal Jon Baird said: “We are delighted to support the incredible work of local groups making a real difference for residents and the wider community every day. These grants highlight the amazing variety of projects happening on our doorstep, from supporting children and youth sport to helping those going through a difficult time.

“It’s truly inspiring to see how each of these organisations is positively impacting people’s lives, and we are proud to back them through this fund.”

The donations marked the second round of funding for 2025 through the Bairds of

Antrim Community Assistance Programme, a new initiative dedicated to supporting the local community and those in need.

The programme offers grants to small local charities and not-for profit organisations working for the benefit of residents living in the Antrim area. Projects must align with one or more of the fund’s four categories Health, Education, Employment Opportunities, and Poverty and Social Deprivation.

For more information about the Bairds of Antrim Community Assistance Programme, visit: www. bairdsfuneralservice.com/ community-assistanceprogramme/

FuneralTimes | 27

3rd Edition

By Mark Feehan

Most Funeral Directors use ChatGPT. But that’s just the beginning...

I

f you’re using ChatGPT to write the odd condolence or social post, you’ve already taken your first step.

But here’s the truth: It’s what you do next that will decide how far ahead, or behind, you’ll be in 2026.

Because AI isn’t just for writing. It can quietly automate the everyday tasks that drain your time, from reminders and reports to social posts, forms, and follow-ups, freeing you to do what no system ever could: talk to families.

The Next 12 Months Will Be a Turning Point Right now, most funeral homes are using one or two AI tools. The next generation will be running fifty.

That doesn’t mean they’ll be less human; it means they’ll have more time to be present.

Imagine this: Every family email answered kindly, Every anniversary remembered, Every tribute written, designed, and posted, without you typing a word.

That’s not fantasy. That’s here, quietly waiting for the first directors brave enough to plan it in.

My Top AI Tools for Funeral Directors I’ve shortlisted Ai tools that can help you save hours every week, hand-picked for funeral care, community engagement, and aftercare.

You’ll find tools that: • Write with empathy: ChatGPT, Claude.ai, Flowrite • Design and post content beautifully: Canva

28 | FuneralTimes

Magic Studio, Visla, Pictory, Lumen5 • Handle admin automatically: Zapier, Notion AI, QuickBooks AI Assistant • Keep families connected: Humata.ai, Tidio AI, PromptLoop • Help you lead smarter: Predict.ai, Feedly AI, Reclaim.ai Together, they form what I call “The Care Stack”, a digital layer that quietly runs the background so you can stay out front.

If you’d like the full list and how to apply it in your business, message me, I’ll send you a guide tailored to your setup.

Why You Need to Plan for AI Now Every major change in business history follows the same curve: First they ignore it, then they try it, then they wish they’d started sooner.

AI won’t replace you. But a director who uses it to save ten hours a week will serve more families, care better, and build stronger referrals, without ever working longer.

2026 will reward the ones who prepare now.

Here’s Where to Begin Start with five tools: 1. ChatGPT – for writing and planning content 2. Canva Magic Studio – for beautiful visual design 3. Zapier – to connect systems and automate the routine 4. Humata.ai – to analyse family notes and guide follow-ups 5. RIP Ireland – built for funeral directors, for

families, powered by an eco-system of support features for after the funeral ends. And it will help you create a new revenue stream for your business!

Together, they will save you time, and help you increase profits.

Final Thought The future isn’t coming to the funeral industry, it’s already here, moving quietly through the offices of directors who’ve decided to make technology work for them, not against them.

The question isn’t “Should I use AI?” It’s “Which parts of my business could AI take care of, so I can take care of families?”

If you’d like to find out, get in touch. My team of experts and I will map out how AI can save

you time, protect your team from burnout, and help your care reach further than ever.

Mark Feehan Founder, markfeehan.com

Helping funeral directors stay human in the age of AI

FuneralTimes | 29

Thirty years - thank you!

As another year draws to a close, we at Quinn Hearse & Limousine are taking a quiet moment to reflect on a significant milestone. Our 30th anniversary. It’s a moment for gratitude, and that gratitude is directed squarely at you, the funeral directors of Ireland.

F

or three decades, we’ve had the profound privilege of working alongside you. It’s a relationship that goes beyond supplier and client. Our vehicles are entrusted with a huge responsibility the moment they leave our workshop. They play a quiet, supporting role in your essential work, and we never, for a second, lose sight of the weight that carries.

The trust you’ve placed in us, the standards you demand, and the deep care you show for your communities have fundamentally shaped the way we think, design, and build.

A Simple Idea, Built to Last Our story began thirty years ago with a simple goal: to expand the choices available to dedicated funeral directors across Ireland. At the time, the market offered a stark contrast between costly new hearses and a second-hand market that could be a gamble on reliability. We saw an opportunity to build a third way- a new kind of business that offered funeral directors a genuine choice.

We were founded on the belief that every professional deserves access to a vehicle they can trust completely. Our focus was never on what already existed, but on what we could add: a vehicle that was dignified in its appearance, dependable in its performance, and practical in its maintenance. A purposeful tool designed for the specific demands of your work, built to a standard that would ensure its dignity for years to come.

That founding principle remains our guiding star. “Practical to maintain” is a commitment born from your feedback about workshop time and the need for a vehicle to be ready.

30 | FuneralTimes

“Respectful in appearance” means a design that speaks of quiet dignity, honouring the families you serve. “Built with care” is the sum of every weld and every stitch by our team, who understand the gravity of their work.

The Dialogue of Partnership In 2025, we were proud to see our new 214 E-Class move into its second year of full production. This wasn’t a process that happened in isolation. It was shaped by the thoughtful feedback and steady support from the undertakers who have already brought it into service. Your candour about everything from deck height and lighting to suspension and ease of access is what turns a good vehicle into the right vehicle. This dialogue, the ongoing conversation between your experience on the road and our skill in the workshop, is the lifeblood of our progress. It’s how we evolve, together.

A Shared Understanding We know the pressures you work undermaintaining standards, managing costs, and ensuring consistency in the most delicate of circumstances. These are challenges we recognise in our own workshop too. Training skilled craftspeople takes time. Holding the line on quality demands patience and discipline.

And the work only feels right when it’s done properly.

It’s a shared mindset. An unspoken understanding that “good enough” is never good enough. That common ground is the foundation of our respect for this profession and the relationships we’ve built within it.

Looking Forward with Gratitude So, as we mark these thirty years, our message is a simple and heartfelt one: thank you.

Thank you for the trust you’ve placed in a family business from the start. Thank you for the candid conversations at trade shows, the thoughtful phone calls, and the partnerships that have spanned decades. You have made us who we are.

We are proud to be a part of the fabric of this profession in Ireland, and we look to the future with a renewed commitment to serving you with the same dedication, reliability, and respect that you show your communities every single day.

From the Quinn family, we wish you and yours a peaceful Christmas, and we look forward to continuing this journey with you in the year ahead.

New Delivery - Quinn Hearse and Limousine

Daniel, John and Barra from Daniel Daffy Funeral Directors collect their new 3 door Volkswagen from Quinn Hearse & Limousine Ltd, Portglenone FuneralTimes | 31

BIE News BIE News Ireland Division Hi All, I hope everyone had a lovely 2025 as we near the end. I want to say another huge thank you to everyone who attended our 3rd and final meeting of 2025 in the Hamlet Court Hotel Johnstownbridge, on the 19th October. We had a great turn out of members and students. A huge welcome to our new students on attending their first meeting, it was great to see some new faces! We had the honour of welcoming our National President Edward Williams-Price, his partner Jo and his father Anthony, thank you so much for coming over.

Following our meeting we had a presentation from Phil Hoggarth on the importance of PPE and workplace hygiene, it Members and students at the meeting in October

32 | FuneralTimes

refreshed us and brought us back to basics and being more aware in our environments. Then to finish the day we had a presentation by Cyril Gantley on Formaldehyde, an indepth talk on the workings of formaldehyde and how the buffers work with it. A huge thanks to Phil and Cyril ye are amazing!

Our first meeting and AGM will be held on the 8th February 2026 this will be a fun filled day so looking forward to seeing everybody.

On a final note, I hope everyone has a lovely Christmas and a happy New Year!

BIE Irish Chairperson

Niamh Cusack

List of BIE Officers and Appointed Representatives for 2025/2026 IRISH DIVISION Chairperson, Divisional Liaison Officer & 2nd National Council Rep: Niamh Cusack MBIE Ballingowan West, Villierstown, Cappoquin, Co. Waterford.

Tel: 086 3744762 E: cusackembalmings@gmail.com Vice Chairperson: Gillian O’Shea Magnh, Fenor South, Tramore, Co. Waterford Tel 086 0685591 E: gillianosheabie@gmail.com Secretary & Public Relations officer: Sarah Roe 4. Thorndale Park, Arthane Dublin D05 T9H0 Tel: 085 7313237 E: sarah.roe.embalming@gmail.com 1st National Council Rep & National Educational Rep: Cyril Gantley MBIE 336 Kildare Road, Crumlin, Dublin 12 Mobile: 085 7671582 E: cyril.gantley@mortuary-science.ie Treasurer and Professional Standards Rep: Susan Moran MBIE 20 Cedarwood Park Newbridge, Co. Kildare Mobile 086 0619500 E.susan.moran@mortuary-science.ie

NORTHERN IRELAND DIVISION NI Chairman: David Rice MBIE Milne Funeral Services 59 Seagoe Road, Portadown BT63 5HS Tel: 07811 109343 Email: contact@milnefuneralservices.co.uk NI Vice Chairman: Nicholas Gormley MBIE Unit 5, 3 Main Street, Maghera BT46 5AA Tel: 07761 500902 Email: support@gms-ni.com

NI Secretary: Jamie Carnahan MBIE S. Clarke & Son Funeral Directors 12 Court Square, Newtownards BT23 7NY Tel: 028 9181 2168 Email: jamie@sclarkeandson.co.uk

NATIONAL UK DIVISION

NI Treasurer: Andrew McMullan MBIE 22 High Street, Ballymoney Co. Antrim BT53 6AQ Tel: 028 2766 2265 E: andrew@mcmullanfunerals.com

1st Vice National President: Maria Stibbards

NI Public Relations Offcer: Ciaran Bailie MBIE 27 Navan Court Armagh Tel. 07523 477852 ciaranbailie@googlemail.com

National General Secretary: Gareth Doherty

NI Student Liaison Officer Charlie Poots MBIE NI 1st National Council Representative: Laurence O’Neill MBIE 98 Stewartstown Road, Belfast BT11 9JP Tel: 028 9062 0099 E: oneill8210@hotmail.com NI 2nd National Council Representative: Mrs Barbara Fowley, MBIE Killakee, Rockbrook Rathfarnham, Dublin 16 Telephone: 00353 (0)86 1911022 Email: barbarafowley@yahoo.ie

President: Mr Edward William-Price MBIE Imm. Past National President: Mrs Rachel Shipley MBIE

2nd Vice National President: Karen Caney FBIE National PRO Ben Whithworth

National Treasurer: Michael Liddle FBIE 10 Yew Tree Close, Silsoe MK45 4EQ Tel: 01525 860117 E: michaelliddle914@gmail.com Editor: Gwen Schofield FBIE 9 Seymour Walk, Meltham, Holmfirth HD9 4BP Home Tel: 01484 851994 Mobile: 07778 279100 E: gwen.schofield@ntlworld.co.uk Master Fellow: Karen Caney FBIE Student Liaison Officer: Adrian Walters MBIE Tel: 01564 778991

NI Professional Standards Rep: Pat Harley, MBIE 67 Creggan Road, L’derry BT48 9DA Tel: 07712 899137 E: pat.harley@hotmail.co.uk NI 1st Educational Committee Representative: Deborah McConnell MBIE James Brown & Sons 300 Newtownards Road, Belfast Tel: 028 9045 1021 E: jamesbrown.belfast@funeralpartners. com

FuneralTimes | 33

34 | FuneralTimes

07546 954222

07971 634098

07305 892201

Ian Deboys 07368 440040

Hope Kelly 07530 000300

MaryLou McShane 07962 906236

O'Dowd Lewis 07955 200555 Declan Walsh 07859 816585

Meet the Humanist Ceremonies celebrants!

A series of profileshumanists.uk/ceremonies on Humanist Ceremonies trained and accredited celebrants in Northern Ireland, meet three of the network.

Humanists UK, we 39 Moreland Street, London EC1V 8BB Registered Charity No. 285987

Find a celebrant: humanists.uk/ceremonies/find-a-celebrant/funerals/

EMMA CRAWFORD

MICHAEL MCALINDEN

JILL ROBSON

Emma has quickly become a trusted and respected humanist celebrant with funeral directors and crematorium staff.

She has a kind and empathetic approach and delivers a warm and personable ceremony that aims to be inclusive to those of all faiths and none. She loves listening to the stories and memories people have of their loved ones and works hard to craft a unique funeral ceremony that celebrates their life while acknowledging the grief. As a trained family mediator and with over 20 years experience in working in the caring sector in a variety of roles, Emma has excellent people and communication skills.

Emma has a fun but busy family life in Ballyclare with her partner, twins, and three dogs. She loves nothing more than going for a forest walk with them all, followed by tea and carrot cake in a cosy café.

Michael (aka Micky) is very much a people person having worked in the voluntary and statutory youth service in Northern Ireland for the past 30 years.

Having worked with young people all his professional life, he has a keen sense of service to the community so becoming a celebrant was a natural progression for him.

He trained in 2019 to become a humanist funeral celebrant following the death of a close friend who was non-religious but whose family were unaware that a non-religious funeral was an option.

From this point on funerals have become very important to Micky who notes that, while we need to mourn the loss of a loved one, we also need to remember and celebrate the wonderful life they have lived and the joy they brought to everyone who knew them.

Jill, originally from southwest Scotland, relocated to County Antrim nearly thirty years ago after marrying a local farmer. She now lives in Ballyclare, which she considers her home.

Following the death of her mother, Jill recognised that arranging her mum’s funeral was a last act of love and respect, and she helped create a service that truly reflected her mother’s life.

This experience inspired Jill to pursue a career as a humanist celebrant.

Throughout her professional life as a nurse and midwife, Jill provided compassionate support to numerous families during difficult times, offering guidance and empathy.

She prides herself on providing a tailored service which highlights the individuality of the deceased but remains rooted in love.

In her spare time she loves nothing more than walking in the Belfast Hills with ‘Dora’ her much loved cockapoo.

FuneralTimes | 35

New Delivery - Quinn Hearse and Limousine

Paul Clarke collects a new 6 door limousine on behalf of Murphy Funeral Directors, Edenmore, Dublin 5

Pearson Repatriation Service (UK) ! SMALL INDEPENDENT FAMILY RUN COMPANY OFFERING A FAST AND RELIABLE SERVICE HOURS A DAY

As part of our service to you, we can: s 2EPATRIATE THE DECEASED FROM THE 5+ s 0ROVIDE A COFlN AND INTERIOR s 0ROVIDE EMBALMING SERVICES

Telephone +44 (0)1484 844289 Proprietor Clive J Pearson LMBIFD. DIP.FD. MBIE -ANCHESTER 2OAD -ARSDEN (UDDERSlELD 7EST 9ORKSHIRE 5+ ($ %9 36 | FuneralTimes

BEYOND THE SERVICE: SUPPORTING FAMILIES IN THE QUIET AFTERMATH As the year begins to slow and the darker evenings draw in, many families feel the weight of loss more deeply. The festive months can bring both comfort and heartache, a time when empty chairs at the table are felt more keenly, and when quiet moments often stir the strongest memories.

Those of us who work within the funeral profession understand that grief doesn’t follow the calendar. When the service is over and the flowers begin to fade, families are often left facing the practical and emotional realities that come after loss.

At Specialist Cleaning NI, our work often begins in that quiet space beyond the funeral. Whether it’s restoring a home after a traumatic event or simply helping create a peaceful environment for loved ones to begin again, our role extends far beyond cleaning. It’s about care, respect, understanding and offering support when people need it most.

As we move toward the year’s end, it’s a timely reminder that compassion doesn’t stop at the graveside. A gentle follow up call, a listening ear, or even a trusted recommendation for aftercare support can make a lasting difference. In this season of reflection, our continued kindness helps families feel seen, supported, and never alone in the quiet that follows goodbye.

Alana x

Specialist

Cleaning

SPECIALIST CLEANING SERVICES FOR AFTER A DEATH

We understand sometimes the circumstances of a death can be unpleasant and very traumatic. Unfortunately this can also mean needing a specialist cleaning service.

You can now offer our specialist services within your arrangements.

Discreetly and respectfully we clean up all manner of incidents. specialistcleaningni.com | info@specialistcleaningni.com Tel: 07522 921299

Alana Gillen SC 128x93mm.indd 1

28/09/2023 09:54 FuneralTimes | 37

New Delivery - Quinn Hearse and Limousine

Michael John Quinn, Athenry with his new 3 door 214 hearse from Quinns Hearse & Limousine Ltd. Co. Antrim

Morning Grave Products, Listillion, Letterkenny, Co. Donegal Tel: 074 9120449 Email: morningdonegal@gmail.com Web: www.morninggraveproducts.ie 38 | FuneralTimes

Through our own personal experience we received the inspiration to set up Treasured Keepsakes, to give people a wide variety of options upon a loved one’s passing should they choose to keep a lock of hair, cremated remains, a piece of jewellery, a photograph or anything that is a personal reminder of their loved one in a small keepsake, keepsake pendant or urn.

Funeral directors we are currently working with have tailored our service to suit their needs. We have two options of how our service can work for you. If you wish you can buy our products from us at a wholesale price and sell them directly to your clients. Alternatively we can offer this service to your clients directly.

We would hope that by recommending our service we will enhance and add value to your business at no extra cost to you.

For more information contact us or visit our website Tel: 01 825 4579 From NI: 00353 1 825 4579 info@treasuredkeepsakes.ie www.treasuredkeepsakes.ie

A new look for Lyn Oakes uniforms

- Tailored for the future L

yn Oakes, the market leader in uniforms for funeral professionals, is proud to announce the launch of its newly redesigned website – a sleek, intuitive platform that brings their craftsmanship and customer service into an updated era.

Serving the funeral industry for nearly 50 years, this third-generation family business has long been trusted for its high-quality garments, crafted with longevity, elegance, and professionalism in mind. The new website reflects these same values – offering a smoother, more accessible user experience, an expanded product range, and deeper insights into the brand’s tailoring expertise.

From bespoke tailoring to custom and off-the-peg options, Lyn Oakes uniforms are designed to fit every requirement, size, and budget – without ever compromising on quality. With size-inclusive options for men and women, their uniforms are made to stand the test of time using heavyweight fabrics, reinforced stitching, and innovative production methods.

Customers can now shop their offthe-peg online – from top hats and suits to shoes – as well as browse bespoke looks and book consultations with their team of travelling tailors.

The site also introduces new features, such as behind-the-scenes insights into the design process and a closer look at the British craftsmanship behind each piece.

With a strong focus on sustainability 40 | FuneralTimes

and fair pricing, Lyn Oakes champions timeless tailoring over fast fashion – ensuring funeral directors can invest in uniforms that reflect dignity and professionalism, while staying environmentally mindful.

Visit the new website: www.lynoakes.co.uk to experience a smarter, easier way to shop – and discover what’s been tailored for you.

Shepherd’s are Lyn Oakes’ Irish agent, and their friendly team can help to assist with all your uniform enquiries.

T: 01299 827360 W: www.lynoakes.co.uk E: sales@lynoakes.co.uk

T. 00353 43 334 9702 W:: www.shepherds.ie E: sales@shepherds.ie FuneralTimes | 41

Thank you from Dementia NI We would like to extend our sincere thanks to everyone within the funeral profession for the care, support, and compassion you show to individuals, families, and friends following the loss of a loved one.

For many families, making an In Memory gift brings comfort and peace, knowing that their loved one’s life continues to make a difference, creating something positive at a time of loss and grief.

Thank you for the support and guidance you provide when someone chooses to donate to the work of Dementia NI. Every pound raised in Northern Ireland stays here, ensuring that the generosity of spirit across our communities continues to make a real and lasting impact for people living with dementia, now and in the future.

Wishing everyone a peaceful Christmas and New Year from all of us at Dementia NI.

Happy Christmas

42 | FuneralTimes

Macmillan coffee morning at Dereck Marshall & Sons W

e would like to extend our heartfelt thanks to everyone who supported our recent Macmillan Coffee Morning. Your generosity, time, and kind donations helped make the event a great success in aid of Macmillan Cancer Support, raising an amazing £2,495.00 with gift aid still to be added.

Cancer touches so many of us and our families, and this is a charity very close to our hearts - with Dereck himself having served as Chairman of the Dungannon Branch for many years. The work Macmillan does make an incredible difference to those affected, and we’re truly grateful for the continued support of our community in helping raise vital funds for such an important cause.

Thank you once again for your kindness and generosity.

Anne Wilson, Dereck Marshall, June Parke and Irene Marshall

• Trade Embalming (straight & PM cases) • Mobile Service and Mortuary Facilities • Removals • Repatriation Embalming and Cadseal Services • Refrigerated storage facility now available

Simon 07563 828660 • Dereck 07834 091005

• email : sgmarshall@hotmail.co.uk • web: Dereckmarshallandsons.co.uk Stangmore Park, 4a Far circular Road, Dungannon, Co. Tyrone BT71 6LW

We would like to thank our advertisers and readers for their continued support and wish everyone a peaceful Christmas.

From the all staff at Funeral Times magazine FuneralTimes | 43

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The most noticed Feature

By Tim Collison, CFSP

T

he position of the mouth is arguably the single greatest source of complaints regarding the appearance of the deceased. “The lips don’t look right.” “The mouth is too wide.”

“He looks angry.” “My dad never wore lipstick.”

All of these comments are familiar to us.

Let’s break down the causes of some of these problems.

The Lips Don’t Look Right Without a photograph, it is difficult to know how someone’s mouth appeared during life.

Generally, problems arise because of the amount of upper and lower mucus membrane (the reddish portion of the lip) which we determine should show. Especially when there has been a loss of weight and a corresponding loss of muscle tissue, the lips may flatten and lose their natural curvature. The absence of teeth or dentures also makes it necessary for the embalmer to “guesstimate” the best position for the lips. By making sure that we have restored the underlying foundation when positioning the mouth - whether we do that by the use of a mouth former, cotton treated with Kalip, or Inr-Seel - we can simplify the determination of the line of closure, and thus the amount of upper and lower mucus membrane which is visible.

46 46 || FuneralTimes FuneralTimes

The Mouth is Too Wide Of all the comments about mouths heard from family members, this one is probably the most commonly heard by funeral directors. If the mouth of the deceased appears too wide, the cause will probably be found amongst the issues listed in the previous paragraph. To fully understand the changes in facial features which are produced by aging and sickness, we need to look at the foundation of the facial features.

The shape of a person’s face is determined by layers of skin, subcutaneous fat, muscle, and bone tissue. A change in any of these components will ultimately change the appearance of someone’s face. No matter whether it is the result of age, trauma, or disease, the slightest change will be noticeable to those viewing the deceased. Most often when the appearance of the mouth is unnatural, there are other corresponding anomalies in the face which may not be commented upon. This is because people viewing a remains normally focus on the mouth and eyes rather than other features.

When the mouth of the deceased seems too wide, it’s likely that the cheeks lack fullness, the chin is not as wide or pronounced as it should be, and the jaw line is sharper or more clearly

defined than it was in life. These changes are caused by the loss of tissue mass in the face.

We know that when muscle tissue atrophies, it shrinks or diminishes in size. Especially when the muscles are arranged in a circular manner and capable of contracting as they are around the eyes and the mouth and to some extent the nares, if this tissue atrophies or becomes desiccated it will distort the normal shape of the feature.

Simple gravity and the shrinkage of the tissues supporting the mouth will cause it to flatten and will cause the corners to pull outward and downward. When the embalmer positions the mouth, unless he or she compensates for this loss of foundation, there will be a tendency to have a very flat mouth which doesn’t exhibit a normal size or curvature. Keep in mind that the anatomical outer limits for the mouth are the centers of the eyes. Remember too that the thicknesses of the upper and lower integumentary lip have probably diminished when the subject is of advanced age or has died of disease. Knowing these two things, the embalmer can compensate for loss of underlying muscle and fat, and can create a natural looking mouth.

Can You Put a Smile on Their Face?

I think when funeral directors hear this request, we sometimes cringe. However, what most families usually mean is that they would like their loved one to have a pleasant expression on their face. The appearance of the mouth is the primary determining factor in creating a pleasant expression.

If the mouth is turned down at the corners and for some reason the angulus oris eminences are not visible, this will leave the mouth with a neutral or even negative appearing expression.

To understand this, examine your own face in the mirror. Begin by totally relaxing your face.

See the position of the corners of your mouth and observe the flatness just above the corners.

Now think of something pleasant and allow yourself to smile just slightly. As you look in the mirror, notice how the corners of your mouth begin to turn up and the eminences above them become more evident. This slight change in the position of the corners of the mouth and the angulus oris eminences makes a tremendous difference in the appearance of the deceased,

just as it made a tremendous difference in your own face as you watched it in the mirror.

For the embalmer to be able to establish this expression on the mouth, there must be sufficient foundation for the upper and lower integumentary lip. It’s quite advantageous to use a material such as Inr-Seel for any filling which must be done, since this mastic material is able to be molded with greater success than cotton, and Inr-Seel will maintain the position you leave the features in. When the foundation has been put into place, then the mucus membrane portion of the lips should be placed into proper position. When the positioning of the mouth is completed, the corners should be positioned as has just been explained. If the mouth does not want to stay in that position, you may need to remove some Inr-Seel, or add more of it. The embalmer will find there is no substitute for practice in achieving success with this. The establishment of the angulus oris eminences can be achieved by using the blunt end of an aneurysm hook. The eminence is slightly elevated in comparison to the upper integumentary lip, with a border curving in toward the mouth.

The Mouth Looks Too Full There can be several reasons why the mouth of the deceased can look full or, on some individuals, pursed. If the mouth has been overfilled with cotton or Inr-Seel, or if the mouth former has not been properly fitted, these things can cause the lips to protrude unnaturally. Another explanation may be that the mouth has been closed too tightly.

Especially if the deceased does not have their own teeth and dentures are unavailable, it is common to close the mouth without leaving the proper spacing between the mandible and the maxilla. When the mouth is closed too tightly, the integumentary lip will push out, producing a full or pursed expression. The embalmer must rely on his or her own judgment to determine the amount of space between the upper and lower jaw so as to produce a natural looking mouth closure. When someone has their own teeth or dentures, you should position the jaws so that there is 1/8” to 1/4” gap between the upper and lower rows of teeth. When teeth or dentures are missing, the embalmer must add this distance to the FuneralTimes 47 FuneralTimes || 47

estimated space the teeth or dentures would have taken up when determining how to position the jaws.

One sure sign that the mouth has been closed too tightly is unnatural looking skin folds. These will usually occur in two places. One is directly beneath the root of the nose, in the philtrum.

This fold will be horizontal and will disappear when the tension on the injector needle has been relieved slightly. The other fold which can be seen when the mouth is closed too tightly are at the corners of the mouth. If you have creases here which disappear when the injector needles are loosened slightly, the mouth was probably closed too tightly.

Since it is more closely examined than any other feature on the deceased, extra attention to foundation building and positioning of the mouth is essential to ensure the satisfaction of the family. This will also determine the first impression of all the other individuals viewing the deceased - and therefore their first impression of you as a professional.

One of the most frequent questions we get asked is regarding lip cosmetizing. I’ve been asked countless times whether we manufacture “a good lip color.” Well, as the saying goes, “There’s good news, and there’s bad news.” The good news is that Dodge manufactures several blended cosmetics which will provide a natural cosmetic treatment for lips. The bad news is that we don’t manufacture a lip cosmetic which is perfect for every set of lips, or even one cosmetic which can be used for every male of any one race, and one that can be used for every female of any race. The sad truth is, if you desire a perfect lip cosmetic to be used on each deceased body you treat, you will need to blend it yourself. While the cosmetic which is in the jar on your shelf will, in many cases, provide an acceptable color, in many cases it will not.

Knowing how to blend other cosmetics into this base lip color is the tool which will help you achieve superior results in every case.

There are several different cosmetics which are compounded to be used on the mucous membrane portion of the lips. I can remember when I was first around the funeral home in my hometown 40 years ago seeing bottles of Merthiolate sitting on the shelf in the preparation room. Since we used this product at home for cuts and scrapes, I assumed that 48 48 || FuneralTimes FuneralTimes

it was in the preparation room for the same reason. I found out later that this was the lip cosmetic which was used on most of the male calls. Surprisingly enough, some liquid lip rouges which are still available today are very close in color to the antiseptic I saw on the shelf years ago.

The most common forms of lip cosmetics available are liquid and cream rouges, as well as cream cosmetics specifically compounded for warm color areas. Some of these would include Kalochrome Youthful, Adult, and Old Age. There are also corresponding Perma Pigments and there is a Kalon pigment actually named “Lip Color.” The manner in which they are used is determined by their composition. The liquid and cream rouges are both translucent coloring agents which should be lightly applied to reintroduce redness to the mucous membranes.

While they vary slightly in terms of intensity, their sole purpose is to re- establish red coloring lost in death. There is no covering or concealing imperfections or blemishes when one uses these cosmetics. Liquid and Cream Lip Rouges also will not adhere to waxed areas with any degree of success.

The other types of cosmetics which can be used for lips are those which contain pigments.

The vehicles in various formulations of pigmented cosmetics include oil, paraffin, and mineral spirits.

The use of these pigments is the most common method for cosmetizing lips. Such cosmetics can both re-establish natural color, cover discolorations, and adhere to wax.

The color of the mucous membrane of the lip is composed of three complexion pigments: red, melanin or brown, and carotene or yellow.

It follows then that any blended cosmetic used on the lips should also be composed of these three pigments, and should be adjusted with the addition of one or more of these components.

At one of the funeral homes where I was employed, we were the recipients of free cosmetics. This was the case since one of the funeral director’s relatives was a sales representative for a large cosmetic manufacturer. The cosmetics we received did come in handy in some cases, especially mascara, eyeliner, and fingernail polish. A problem occurred, how- ever, with the lip cosmetic we were given. Apparently, the only

lipstick which was available to us for free was a shade called Sweet Rose. I believe a layperson who saw this color would call it pink. While Sweet Rose did have its use, I quickly learned that it had to be blended with Light Brown Blending Kalochrome for use on most males.

One key element in adjusting lip cosmetics properly for various subjects is bearing in mind that a determinant factor in complexions is melanin content. In most cases if the lip color does not look natural, it’s because there is too little brown. When there are complaints about the lip color of the deceased, it’s most often that the lips are too red or too purple. Especially when it is not convenient to completely remove the lip cosmetic and reapply a different color, the addition of a small amount of brown cosmetic over the surface of the lips will often rectify this situation. In most cases if the lip color does not look natural, it’s because there is too little brown.

Another point to consider is that the pigmentation of the lips is not consistent over the entire surface. Just as the rest of the complexion has variegation of color, so does the red portion of the lips. Here there are areas of greater red concentration as well as greater brown, so irregular coloration is not something to be avoided. On the contrary, lips will appear more natural if one avoids a constant color across the surface. One simple technique for creating color variegation is to apply small spots of Light Brown Blending Kalochrome randomly on the lip surface and then stippling lightly.

Applying the cosmetic to the lip surface is generally accomplished using a small (1/4” or less) chisel-shaped brush. Many cosmeticians use this style because it will leave a sharply defined edge of cosmetic material. However, if the mucous membrane portion of the lips is

closely examined, one will see that there is no definite margin visible. The red portion of the lips merge with the surrounding integumentary and has no definite border. This is an advantage to the cosmetician, because there’s no need to recreate natural lip coloring with perfect symmetry... the lips are not naturally symmetrical.

Here’s another method of applying lip cosmetic which may produce a more natural appearance: Rather than tracing the border of the lips with the brush and filling in the remainder of the lip surface with cosmetics, begin at the line of closure and apply the cosmetic toward the margins of the lip with vertical brush strokes. This will naturally diminish the amount of cosmetic at the borders of the lips, and it will keep an indistinct margin between the mucous membranes and the integumentary.

When we consider that when someone views a deceased individual for the first time, that they focus first on the face as a whole, then the mouth specifically, it makes sense for us to study this area and notice its nuances.

The physiology of the mouth and lip surfaces are specific to each individual. The care we take to observe and correct changes caused by death, measures the level of pride and professionalism we have in caring for the deceased and the families who have chosen us to serve them.

Tim is CEO and Vice President of Sales & Marketing for Dodge. He is a regular presenter at the Dodge Seminars and is a licensed funeral director and embalmer in the State of Michigan.

If you would like to be added to the mailing list for the complementary Dodge Magazine which is printed quarterly or would like to discuss any of the products mentioned in this article, please contact us on the number below: Shepherds Funeral Supplies, Unit 2A Royal Canal Business Park, Athlone Road, Co. Longford. Ph. 00353 43 3349702/ 00353 87 2486668

50 | FuneralTimes

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As celebrants, most of us operate solo. Our offices are often our kitchen tables, our workdays are shaped by deadlines and the quiet focus of writing, and our workmates might be the ever-present stack of notepads, your laptop, or even the kettle. It’s the epitome of self-employed life: freedom, flexibility, and the occasional feeling that you’re talking to yourself a lot.

This self-employed bubble makes the moment the phone rings, a funeral director calling, such a special shift. For that ceremony, for that family, we get to step out of our solitary world and become part of a professional team. It’s the delightful balance of this job; the independence of managing our own business paired with the structure and enjoyment of a shared purpose.

The first contact is nearly always a simple phone call. I might be anywhere, stuck in traffic, finishing up the weekly food shop, or, let’s be honest, midway through a questionable sandwich in the car. But the moment a funeral director’s name flashes up, the ‘Professional mode’ switches on instantly.

It’s often a short conversation: checking my availability, a quick overview on the family, and perhaps a sensitivity note or two. You don’t need every detail; just enough to take the baton and move forward with care. I’ll often end that conversation with, “The family are in good hands with me.” It’s something I genuinely mean as best I can.

While we all try our best to be polished and professional, I’m always conscious that I’m being entrusted not just with a family, but with the funeral home’s reputation. I’m one of their chosen professionals for that service. And that trust is something I know other celebrants also take incredibly seriously, we all work hard to be the reliable, safe pair of hands the director needs. Once the baton is passed, the process kicks in.

And I guess, to truly appreciate the teamwork on the day, you have to understand the solitude that precedes it. For every forty-minute service, there are typically eight to ten hours of solitary, focused work. It begins with the meeting, often held in a family’s home or a quiet room at the funeral home. This is where we shift from being a business owner to being a listener. We hear about a person’s life; their quirks, their victories, their loves, and their losses, in an hour or so. It’s 52 | FuneralTimes

Working solo, together: The balance between independence and teamwork

By Conor Clear

an act of profound trust from a grieving family, and it requires us to be 100% present, to absorb their stories and emotions without getting pulled under by them.

Then comes the writing; and this really is the truly solitary art. Sitting at the desk, often late at night or early in the morning, crafting a narrative from those raw, beautiful fragments.

You are trying to find the right language that honours a full life, strikes the perfect balance between tears and smiles, and avoids sounding trite or overly formal. It’s about being humble enough to know that these words are not about your articulacy, but about the family’s truth. It can be a long, careful process of editing, pacing, and reading sections aloud to an empty room, constantly checking: Does this sound like them?

Does this feel right?

Many other excellent celebrants I know share this dedication to the craft. They understand that the success of the service is built on the unseen hours spent making it personal. It’s a point of professional pride for us all, knowing that we’ve put in the work to ensure the family receives a sincere genuine ceremony.

Meanwhile, coordination continues behind the scenes. There are the practicalities; a text to confirm arrival time, an email to the crematorium to check the music list, or a quick chat with the arranger to ensure the running order is seamless. I’ll often liaise with crematorium staff about the order of service and, depending on the venue, print a hard copy for them.

Being part of a team means you get to see other funeral professionals at work. It’s always genuinely lovely to arrive at a crematorium and see the familiar faces. You can tell fairly quickly how their day is going, whether they’re under pressure or have time for a quick ‘hello’.

The same goes for the funeral directors. So often there are times when the celebrant, the funeral arranger, and the family will cross paths together and it’s lovely to see the warmth and care they provide to families in their way.

Just before a service begins, there might be a final moment of stillness. The attendees are seated, the music is queued, and I wait for that quiet nod from the director.

Of course, we are human!? So things may not always go perfectly, of course. Thankfully, the hiccups have been minimal on my celebrancy

journey, but they can happen. Technology can have a mind of its own. Music can skip. Photos can vanish. I once left a USB with a family’s slideshow sitting on my desk at home. That’s the kind of mistake you only make once!!! I’ve checked my bag twice ever since.

There are moments beyond anyone’s control too. I think of one occasion when an attendee became unwell mid-service, and we had to stop the service. While I did what any celebrant is trained to do; hold the room with calm and composure; the funeral director and crematorium staff stepped in and handled the practical emergency, calmly and quickly.

There have been lighter moments too of course. One morning, in a wonderful funeral home, I realised just after the service had begun that I didn’t have the remote to close the curtains. I waited for an appropriate opportunity; a four-minute slideshow. I slipped quietly and discreetly (and I hope seamlessly) out the side door, and once the door closed behind me, I bolted down the corridor to the front office. I think the team still laugh at the sound of me click-clacking in my shoes down the corridor. Remote retrieved, I slipped back in without ever giving the game away. What I remember most wasn’t necessarily the dash down the hall but the team’s reaction, no panic, no fuss, just understanding. These moments remind me that, while I so often work alone, I’m never without support.

Most celebrants will have moved into this landscape from a previous career. Some of my peers, I know, come from high pressure environments where team work and problem solving have naturally become part of their professional DNA. I discovered the term ‘transferrable skills’ as I shifted from media and the live television environment into my celebrancy journey. And I’ve come to believe that families may not remember a problem; but they remember how calmly the room felt while it was fixed.

Every service brings a lesson. The USB taught me about checking, and checking again; the remote too. The medical emergency reminded me that composure is contagious. Each of those moments becomes part of how you grow, and the more you do the work, the more you realise that learning never stops. Simply doing the job, day after day, is what refines you.

FuneralTimes | 53

Teamwork evolves in the same way. The more time you spend with good directors and staff, the more you recognise the rhythm of their work. You learn when to step forward, when to pause, and when to simply let the moment breathe.

Families will rarely know, and they shouldn’t need to, who is staff and who is freelance. From their perspective, it’s one seamless act of care.

They see one group of people working together to make something difficult a little more bearable. And that’s as it should be.

For me, that sense of partnership extends beyond logistics. It’s knowing that we share the same standards and the same intention to give

every family a ceremony that feels right for them.

Being a celebrant is, by nature, a solitary profession. There are long stretches spent writing, driving, preparing, and reflecting alone.

But when you step into a funeral home, even briefly, you’re reminded that you’re part of something much larger. It’s one of the loveliest balances in this work, the independence of self-employment paired with the reassurance of being part of a team when it matters most. Because for that family, on that day, we are one team, a partnership built on trust, professionalism, and care. And for me, that is such a lovely part of being a celebrant.

Conor Clear is a funeral celebrant and broadcaster based in Dublin.

He works with families to create meaningful funeral services that reflect the personality and values of the person being remembered.

You can find him at www.conorclear.com or on social media on Instagram @conorclearcelebrant.

54 | FuneralTimes

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Eimer Duffy is a Social Media Consultant and Trainer at FIT Social Media. Through bespoke solutions, Eimer helps Funeral Professionals gain a better online presence, build communities and trust online with zero stress and hassle in a short space of time. She also co-hosts The Let’s Get Social Show and you can catch that on all the major podcast channels such as Spotify etc... And for more information on what Eimer provides go to www.fitsocialmedia.co.uk

Making first impressions count: Why your Google business profile deserves attention At the end of September, professionals from across the UK and further afield gathered for the annual conference hosted by the Institute of Cemetery and Crematorium Management (ICCM). Held over two days, ICCM Learning Conference ICCM25 brought together those working in local authorities, cemetery and crematorium operations, bereavement services, funeral professionals, suppliers, and exhibitors. All committed to advancing standards, sharing best practice, and embracing innovation in our sector.

The event offered practical insights and updates on everything from memorialisation and regulation to sustainability, bereavement care, and digital tools. There was a strong sense of shared purpose, a commitment to improving the experiences of the families we all serve.

One aspect was how families engage with funeral and bereavement services. More and more, those first steps are taken online, not at the door or over the phone. Understanding how cemeteries, crematoriums, funeral businesses and suppliers appear in search results, on Google Maps and through online reviews is becoming just as important. And with this in mind, The ICCM invited me to speak at ICCM25 to deliver a session on this very topic: “The Google Tool for Cemeteries & Crematoria: Making First Impressions Count.”

56 | FuneralTimes

Why Google Business Profiles Matter Many professionals across the funeral sector are still unfamiliar with what a Google Business Profile (GBP) is or how significant a role it plays in shaping first impressions.

Simply put, your GBP is what appears when someone searches for your business or service on Google. It’s free to use and can include: • Your name, phone number and WhatsApp business contact etc • Google Reviews and comments • Photos and videos of your premises, grounds or team • A short business description • Updates or posts about events, products and services • Directions via Google Maps • Links to social media and your website Think of it as your digital front door before clicking your website result. For many families, it’s the first interaction they’ll have with your service, long before they make contact.

To put it in perspective, Google processes over 16.4 billion searches every day (check out this report: https://explodingtopics.com/ blog/google-searches-per-day) and when families search for funeral homes, crematoria, cemeteries or end-of-life services, your profile

is likely what they’ll find first especially on mobile phones. Whether it’s up to date or not, your profile is still there and that digital first impression will either build trust or raise questions.

The Most Common Mistake? Doing Nothing.

During the session, I asked attendees whether they actively manage their Google Business Profile. The vast majority admitted they don’t, not because they don’t care, but because they didn’t realise how much it mattered.

Often, profiles are created automatically but left unattended. This can result in: • No website or social media links • Outdated or missing images and videos • Inaccurate or vague service information • Unanswered reviews, which may reflect poorly This isn’t about flashy marketing. It’s about ensuring that your service is visible, accessible and trusted when families need it most.

AI Can Help - Even If You’re Not Tech-Savvy A highlight of my session was an interactive exercise using ChatGPT, where we explored how artificial intelligence can help improve your profile, even if you’re not particularly confident with technology.

I introduced a simple prompt formula: What + Where + Tone For example: “Write a warm and professional reply to a 5-star Google review left for our crematorium (put in name here) in Glasgow.”

Delegates tried live prompts I provided, from review replies to business descriptions. The results were immediate and often impressive, lightbulb moments happened all around.

These types of prompts make AI tools easier and more human to use, especially for those who don’t consider themselves digitally confident. The exercise showed that with the right guidance, anyone in the sector can begin using AI as a time-saving, supportive assistant to enhance their public-facing presence.

The key is to treat the AI response as a starting point, a draft that reflects your style and message. Copying a generic AI reply risks duplication and doesn’t reflect the personal care your service offers.

FuneralTimes | 57

Make your Google Business Profile work for you Here are some of the key takeaways I shared at ICCM25 to help professionals improve their GBP with minimal effort: • You don’t need to manage your GBP daily to make an impact. You can support your team with ideas, insights, and feedback.

• Small updates make a big difference. Current contact details such as a Business WhatsApp, meaningful photos and updates.

• Online reviews shape public perception.

Responding thoughtfully within 24 hours demonstrates compassion and professionalism.

• Tools like ChatGPT can save you time. Use AI to plan posts, draft responses, and improve listings all without needing tech skills.

Small improvements can have a big impact especially when families are researching between providers online.

Want a Free Audit of Your Profile?

If you’re unsure where to begin, at the ICCM conference I was giving free audits of Google Business Profiles and I’m delighted to give

readers of The Funeral Times magazine the same for the month of December. I’ll look at what’s working, what’s missing and give personalised suggestions based on your location, services and audience.

“First impressions happen online. So make your GBP count.”

Get in touch via email or connect with me on LinkedIn or Facebook.

Looking Ahead to ICCM26 I highly recommend attending ICCM26, taking place on 29–30 September 2026. It’s a unique event where you’ll hear from industry leaders, meet suppliers and stay informed on the latest trends shaping the funeral sector.

Want to have a chat about this or anything else regarding social media or digital marketing? Perhaps you’d like a free online video audit of your current online presence to gain insight into what your customer sees?

Get in touch with me for a free exploration call to discuss how we can enhance your online presence.

Visit www.fitsocialmedia.co.uk for more information or email me at: eimer@fitsocialmedia.co.uk

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58 | FuneralTimes

Give thanks for the past this Christmas - By Ian Fee Celebrant Lakelands Funeral Home & Crematorium, Cavan

I

have a confession to make: I love Christmas. I mean, I LOVE Christmas!!

It’s my favourite time of year. Even with the dark evenings, the dreadful weather, the hustle and the bustle and the rampant overcommercialisation, it remains a magical time, a unique blending of nostalgia and hope. As a music fan and, even more so, a movie fan, it’s a great time as well. All those cheesy songs that you wouldn’t dare listen to during any of the other eleven months of the year. And then there’s the Christmas movies!

Whether it’s Bing Crosby and Danny Kaye in White Christmas or the Muppets’ telling of a Christmas Carol, to Bruce Willis climbing through the air ducts in Die Hard (yes, it’s a Christmas movie) and Jimmy Stewart reminding us that every time a bell rings, an angel gets his wings in It’s a Wonderful Life, I binge as many of them as I can between December 1st and New Year’s Eve. My love of Christmas comes from my parents and how they made it such a special time for us as children. The essence of what made it special traverses age and defies the loss of innocence that growing up inevitably brings. Even when our festivities dimmed in those first Christmases following my parents’ passing, we embraced the meaning of what they had created for us even more tightly, partly trying to squeeze more from the memory and partly afraid that it might fade from our lives like Marley’s ghost.

For all of us who work in the funeral business, we know all too well that death is no respecter of calendars or festivities and most of us understand the singular sadness the families we’ve journeyed with this year face this Christmas. The absence is felt more deeply than anything else and that sense of loss can blanket everything

60 | FuneralTimes

like a fresh fall of snow. The thaw can come as we share our memories, tell our stories, and pass on our traditions. When we think back on many of those songs and films we enjoy at Christmastime, many of them have more than a hint of sadness, of longing, of loneliness or regret. When we look past the easy nostalgia, there is a depth of truth in so much of what we associate with the festive season, an acknowledgement of the reality that lies beneath the tinsel and lights. When I was a priest, I loved the Christmas vigil Mass, or the Midnight Mass as its mostly erroneously called these days. I was always conscious of those in the congregation who had experienced loss or hardship that year, conscious of the families who were missing someone who had sat with them the year before: the husband without his wife, the children without their parent, the mother without her son. Wherever the crib was in the church, the cross still stood over it, the eternal balance of life and death that lies at the heart of every winter. Those gathered in the church had faith in something beyond death, a light that would pierce the darkness of this world which was made real for them in the child born in the stable. Those whose faith is not in the spiritual but in the cycle of nature trust that the days will get brighter and warmer, that the animals, now asleep, will awake into a new spring, that the human spirit will evolve and learn and find new ways to express the wonder of life. This is our hope for Christmas. We let go of what we must but hold on to what we should. We give thanks for the past and carry the best of it into the future. We remember with gratitude and pass on the love we’ve known as the beautiful gift it was and will be again.

Crematorium, Facilities and Remembrance Garden Memorial Keepsakes

Lakelands Crematorium, Dublin Rd, Cavan, Co. Cavan Tel: 049 4362200 / Mob: 086 2458489 Email: info@LakelandsCrematorium.ie www.LakelandsCrematorium.ie

Jennifer Muldowney is an International event planner for memorials based in the United States of America. Known as The Glam Reaper, Jennifer blends her extensive education in business, communications, and bereavement with a passion for modern memorial planning. As an award-winning memorial planner and speaker, she has made a significant international impact in the funeral space, advocating for personalised, and environmentally conscious funerals and digital legacies. Check out her Tedx Talk ‘Grief as Unique as your Heartbeat’ and ‘The Glam Reaper Podcast’ or Muldowney Memorials (.com) to learn more.

By Jennifer Muldowney

Global perspectives, local implications: reflections on NFDA / The future of deathcare summit in Chicago Last month, the global funeral-service profession converged in Chicago for two interconnected events that show how much our sector is evolving and how those changes offer opportunity for the Irish and wider European markets. The big one was the NFDA 2025 International Convention & Expo, and preceding it, the inaugural Future of Deathcare Summit. Designed to spark collaboration across technology, marketing and memorial care, the Summit invited speakers and attendees to imagine how we might evolve our practices without losing the personal touch that defines them.

I

was privileged to be part of the panel “Generational Expectations: Gen X and Millennial demands for eco-conscious, personalized, multicultural and servicedriven approaches” at the Summit. Here are some of the key take-aways: • The framing of the Summit as “efficiency through evolution while preserving experience” emphasized that innovation shouldn’t override human

62 | FuneralTimes

connection, but serve it, something we are hearing alot with this dawn of Ai. • The discussion around generational expectations reinforced what we in Europe and Ireland are already sensing: younger families expect personalisation, digital integration, environmental mindfulness and cultural inclusivity. While the U.S. market differs from Ireland

in scale and regulation, the parallels are undeniable.

The same families we serve in Dublin or Galway are watching global trends online and they’re expecting the same innovation they see abroad.

• The Summit helped set a tone for the main convention: one of “what’s next” rather than “what is”.

• I loved what Erin Creger said “Funeral professionals run

FuneralTimes | 63

businesses, not charities.

Being profitable and making profit is important and needed to be stated.”

• Listen to your families, really listen and bring in a second party or person to hear what you don’t or miss when in an arrangement.

From there, McCormick Place transformed into a hub of learning and networking as the NFDA Convention officially opened. Over four days, delegates explored topics ranging from embalming science and grief care to marketing, death tech, and sustainability. The Expo floor, the largest of its kind globally showcased new products and ideas from caskets and urns to live-streaming platforms and AI-driven planning tools.

• Personalization as core expectation - Attendees repeatedly emphasized that families now often view bespoke memorials not as “nice add-ons” but as standard expectations.

• Digital legacy and technology - Tools ranging from livestreaming, QR memorials, online pre-planning and digital after-care (and yes, Ai!) featured heavily. The US market may be further along in scale, but the opportunities are global. For Ireland, this is fertile terrain and something that needs to be considered by even the most remote funeral home.

• Environmental & sustainability drive - From green funerals to regulation and consumer demand, sustainability is becoming

64 | FuneralTimes

non-negotiable. The Summit and Convention both referenced the need to adapt business models accordingly and there was a massive show from the composting community at both events and even a conversation cafe on the power and positivity of natural organic reduction.

• Business model adaptation and revenue diversification - With market pressures such as direct cremation, commoditisation and shifting expectations, funeral homes are being challenged to rethink revenue streams, service formats and value propositions.

Attending a US-based convention of this scale brings both familiar and new lessons.

Here are a few reflections: Networking across borders was richer than ever; the Summit added newer voices and cross-industry perspectives. This global vantage point is something Irish professionals can tap into.

The attendence internationally felt larger than ever and the international reception was a most welcome time to converse. It was great of course to meet with Lesley Witter, John Finlay and the super talented Glyn Tallon while there! The Irish were out in force. While large conventions can sometimes feel overwhelming, the real value lies in community and I received that warmth in droves at this years convention! So many friends, so little time - this seemed to resonate with alot of people

too and what a wonderful thing that is to hear.

The dual experience of the Summit and NFDA 2025 Convention reinforced that change is both necessary and full of possibility. For Ireland’s funeral-service community, the challenge and opportunity lie in bridging global innovation with local authenticity: designing services that honour tradition and resonate with today’s families. Attending both events underscored for me that Ireland has a unique opportunity: we’re small enough to be nimble, while still rooted in tradition. The Irish wake remains one of the most authentic, communitybased mourning rituals in the world. Pair that with modern storytelling, environmental awareness and new memorial technology, and we can lead the charge. While both gatherings inspired optimism, they also highlighted areas for improvement. The Summit could have benefited from stronger endorsement and support from NFDA leadership and the NFDA should take note that some folks preferred to go to the Summit over the Convention and that was based on price and subject matters. Still, feedback from attendees was overwhelmingly positive, and the dialogue it began will only grow louder as we head toward next year’s NFDA 2026 Convention in San Antonio. The heart of funeral service is universal but how we deliver it must continue to evolve.

Warmest wishes to all our customers for a Merry Christmas and a prosperous New Year!

On The Day Grave Surrounds (Grave Surrounds Ltd. Read. 765548) Unit 6 Howleys Square, Main Street, Oranmore, Galway

T: 086 2645707 E: info@gravesurrounds.ie

(Patent Application No. GB2317496.4)

SAIF annual subscription renewal T

he Business Centre have started sending out the annual membership subscriptions which must be paid by the 31st January 2026 to ensure that your membership and accompanying benefits continue.

For those who have not signed up for direct debit you will be able to pay electronically by either BACS, debit or credit card or online via the members area.

Please note that this year subscriptions will not be posted but the amount to pay and method can be found by logging into your account via the members secure area of the website or by calling the Business Centre 0345 230 6777 or 01279 726777.

AGM / Banquet weekend - March 2026 For 2026, the SAIF AGM Banquet Weekend will be held 26th – 29th March 2026 at the Crowne Plaza, Stratford-upon-Avon and on behalf of the National President, The National Executive Committee and the SAIF Business Centre, we cannot wait to see you.

A

s a taste of what to expect, the weekend commences with Golf at Blackwell Golf Club then on Friday with a welcome lunch where there will be the opportunity for members to meet associate members as well as catching up with colleagues. This will be followed in the afternoon with an interactive education session, speakers to be announced shortly.

Friday evening is a chance to step back in time to the 1920’s to visit the races in Peaky Blinders style so, if you wish, don those suits, flat caps and flapper dresses.

Saturday, we have the Annual General Meeting followed by lunch and then free time to explore Shakespeare’s town of Stratford-Upon-Avon.

Saturday evening is the blacktie banquet, so dancing shoes at the ready for entertainment

by Wired and for those night

66 | FuneralTimes

Crowne Plaza, Stratford-upon-Avon

owls the customary supper.

On the Sunday morning, we bade farewell to the current National President, Ross Hickton and welcome the 1st Vice President, Gary Staker

to take the reins of National President.

Details on how to book this event can be found by visiting the events page of the SAIF website.

NOTICE OF SAIF ANNUAL GENERAL MEETING To: Members of The National Society of Allied and Independent Funeral Directors The Annual General Meeting is to be held on:

Saturday 28th March 2026 at 9.30am At the Crowne Plaza, Stratford-Upon-Avon

A fond farewell After 12 and a half years of dedicated service at the SAIF Business Centre, we bid a heartfelt farewell to Angela Camp.

Throughout her time with us, Angela has played an integral role in supporting SAIF - from managing website

updates to coordinating SAIF communications with care, precision, and professionalism.

We are truly grateful for her commitment and the positive impact she’s made.

As she moves on to her next chapter, we extend our

warmest thanks and best wishes for the future. Angela will be greatly missed by colleagues and members alike.

Thank you, Angela, for everything you’ve done — and for doing it all with such dedication and grace.

Over the Christmas period the SAIF Business Centre opening times will be: Wednesday 24th December 9.00 – 15.00 Monday 29th December 10.00 – 14.00 Tuesday 30th December 10.00 – 14.00 Wednesday 31st December 10.00 – 14.00 Normal hours from Friday 2nd January 2026

From all at SAIF Business Centre we wish all our SAIF members and readers, a MERRY CHRISTMAS AND HAPPY NEW YEAR!

ONLINE

Anatomy & Physiology, plus many more CPD courses available through our website

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Nationwide Collection and Embalming Service.

Daily Collections from Dublin Hospitals, Nursing Homes etc. (deceased can be then collected from our premises or delivered to your Funeral Home)

Fully Equipped Fleet of Private Ambulances Mercedes Saloon Type Limousine now available for hire Woodstock Ind. Est. Athy, Co. Kildare

086 0619500 059 8631541 085 7671582 www.mortuary-science.ie

FuneralTimes | 67

Join the association that’s leading the way.

Representing and promoting the interests of over 1,500 funeral homes.

SAIF is at the forefront of tackling the big industry issues that matter to you.

As the united voice of independent funeral directors we have led the way in setting the highest standards of professionalism and conduct within the industry. By joining SAIF you too can demonstrate that you uphold this same commitment.

For over 30 years SAIF has been promoting and protecting the interests and values of independent funeral directors. Supporting our members is at the heart of everything we do, listening, responding and engaging to secure your independent future.

Join SAIF now: visit saif.org.uk or call us on 0345 230 6777 or 01279 726777

Northern Ireland Chest Heart & Stroke

This Christmas, give the Gift of Hope At just 30 years old, Gillian’s life changed in an instant when she suffered a massive brainstem stroke. Gillian was rushed to hospital and went through hours of brain surgery. She spent weeks in a coma. At one stage, doctors even talked about turning off her life-support. When Gillian came out of her coma, she described it as waking up to a nightmare. The impact of the stroke was massive- she couldn’t walk and struggled to speak.

Gillian spent six months in the Regional Acquired Brain Injury Unit at Musgrave Park Hospital where she had physio every day, and worked to relearn how to do simple, everyday things. It was tough, physically and mentally.

After she completed her rehab, Gillian was placed in a care home as there was no care package available. Imagine how that felt, at just 30 years old, to be in a care home?

Finally, over a year after her stroke, Gillian was able to go home. But life was far from how it had been when she left. Gillian was in a wheelchair, still dealing with speech issues, fatigue, and weakness in her left hand and right leg. Then, Northern Ireland Chest Heart & Stroke came into her life.

At the start, she came in her wheelchair and couldn’t do many of the exercises. She made progress every week however and by the end could do all the activities. Gillian now attends our regular Stroke Wellness Sessions. She says NICHS programmes give her the opportunity to meet others who totally understand what she has gone through, and see her for her, not her stroke. Gillian has made many friends, and has ongoing support from our team. Happily, Gillian and her partner Gordon recently got married, and Gillian had the strength to walk down the aisle.

Gillian says she wouldn’t be where she is today without our charity- and without the people who support us. When you give to NICHS, your donation really does change lives. It funds real services for real people in communities across Northern Ireland – people like Gillian.

If you would like to give the Gift of Hope this Christmas, please donate to our Christmas Appeal at www.nichs.org.uk/ make-a-donation or call 028 9026 6743.

Lynne and Julie from our Care team visited Gillian at home as part of our Family Support Service. Gillian said it was invaluable to have support from people who understood stroke and could answer her questions.

Gillian joined our Post Rehab Exercise Programme, a rehab programme for stroke survivors.

FuneralTimes | 69

Seasons

Greetings from

Coleman Milne

As we come to the end of a successful year, we want to take a moment to thank our customers and our incredible team for their continued trust, dedication, and support.

In 2025, we proudly delivered 240 units – each one representing far more than an order. Every delivery symbolises a valued relationship built on trust, craftsmanship, and shared values.

Whether you’ve been part of the Coleman Milne family for decades or have only recently joined us, your partnership has made this remarkable year possible.

Looking toward 2026, we want to thank you for being part of this fantastic journey. From all of us at Coleman Milne, we wish you a wonderful Christmas and an exciting New Year filled with new possibilities.

MY BEST CHRISTMAS SO FAR

By Mattie Lennon My best Christmas was Christmas 1956 but I didn’t know it at the time.

About the eighth of December that year I developed a pain in my stomach which didn’t feel all that serious.

Various stages of discomfort, ranging from relatively mild to severe pain, continued until the end of the month.

By this stage a hard lump could be felt in my stomach. All kinds of remedies from the relic of Blessed Martin de Porres to Lourdes water to many folk “cures” were applied. None of them did me any harm. Medical intervention hadn’t been sought. And because of the thinking of the time and the climate in which we lived I don’t blame anyone for that...

On Sunday December 30th Doctor Clearkin from Blessington was called.

As the December light was fading he examined me. His work illuminated by lamplight as rural electrification was still in the future. He told my parents that if it was appendicitis then I was “a very strong boy.” He was puzzled and didn’t make a diagnosis. His best guess was that one of my testicles hadn’t descended and he insisted that I was too ill to be out of bed.

He called the ambulance and on arrival I wanted to sit in the front but Mick Byrne, the driver, was adamant that I would be parallel with the horizontal in the back. I don’t know what time we arrived at Baltinglass Hospital but the doctor there was equally puzzled.

I was loaded up again and we hit the 72 | FuneralTimes

road for Mercer’s Hospital in Dublin. It was only my second visit to the Capital.

The previous May my father brought me to Frawley’s in Thomas Street to buy my Confirmation suit.

Two years earlier I spent some days in hospital with a knocked-out elbow so I wasn’t all that perturbed by the clinical environment.

My details were taken as well as the name of the local postmaster as the post office in Lacken was our nearest phone... I received a penicillin injection every four hours and I still remember the taste of liquid paraffin.

Many doctors examined me and all were equally puzzled... One of them described me as “intelligent” but very few people have agreed with him since.

Whenever I hear the ballad “Sean South from Garryowen” I’m transported back to the radio of Patsy Cavanagh from Craanford County Wexford, who was in the corner of the ward. It was New Year’s Day 1953 and the main news item covered the shooting of Sean South and Fergal O’ Hanlon at Brookeborough, County Fermanagh the night before.

I’m not sure if I turned off the immersion this morning or where I put the car keys but I’m amazed at how many names of my fellow patients I can remember after more than three score years. There was Seamus Osborne also from Craanford, Tony Hand, from Arklow, who was younger than me and whose father was in the army. Pipe

smoking Kerryman, Tim Toomey, who was a guard in Enniskerry. When he learned that his father had died he asked me to say a prayer for him.

George McCullough, a farmer, from Goresbridge, County Kilkenny who was a seanachai and didn’t know it.

On that first day of the New Year, my father came to visit me. He was able to tell me that one of the surgeons in Mercers had “his hands blessed by the Pope.” When, not quite out of earshot, he asked a doctor about my condition,

he was told. “Well, He’s an unusual case.” ( I was still a mystery to the medical profession.)

I didn’t ever ascertain how close to death I was. I meant to look for my medical records before Mercers Hospital closed in 1983 but procrastination got in the way.

So far I have lived through 78 Christmases, all of them good even if some of them resulted in severe hangovers. But the best one was in 1956, because I was alive to see it.

Poetry Corner... Poetry Corner... Poetry Corner... Poetry Corner... ... Poetry Corner

FAIRIES The hills of Holy Ireland have palaces inside, Where snugly in the winter the ‘little folk’ abide.

They come out in the summer when all is fresh and green, We sometimes hear their music, but they are rarely seen.

For pleasure they go planting, thorn bushes here and there, To cut them down or touch them the farmers never dare.

For fear the little people might cause them grief and woe, Or crops might fail to ripen or else refuse to grow.

In raths and haunted places it is unwise to spy, Upon them at their revels what time the moon is high.

One foolish man who did so, found to his dismay, That somehow as he watched them a year had passed away.

But they will never harm you or bother you for spite, If you leave them bread and milk upon the hob at night.

Hugh Alexander 1908 FuneralTimes | 73

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76 | FuneralTimes

What is Kidney Disease?

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A Titanic Night for Kidney Health!

Stephen Watson, NIKRF Ambassador, Jeanie Martin, NIKRF Board Member, Prof Charuhas Thakar, NIKRF Scientific Advisor and Robert Scott, NIKRF Board Member are pictured at a recent function in Titanic Hotel Belfast to promote kidney health

Northern Ireland Kidney Research Fund recently ran their 2025 Christmas Card Competition, where dialysis patients across the six renal hospital units in Northern Ireland designed Christmas cards which are reproduced and sold, to raise muchneeded funds for the charity.

The winner of this year’s competition was Gianni Ditano from Belfast City Hospital Renal Unit.

Gianni is pictured receiving a £30 Marks & Spencers gift voucher from NIKRF Board Member, Robert Scott, along with a packet of his printed cards.

FuneralTimes | 79

Delay in crematorium redevelopment ‘hugely disappointing’ Despite revealing plans for a new £18m crematorium at Roselawn in 2021 the project has been hit by further delays with Belfast City Council recently announcing that it is ‘considering options’.

The delays have been described as ‘hugely disappointing’ by Stephen Larkin, a Belfast based funeral director and past Northern Ireland president of the National Association of Funeral Directors.

The existing Roselawn facility opened in 1961 and was expected to handle 700 cremations a year, but demand has grown and there is limited availability in Northern Ireland. Families are limited to 20 minute slots which “is very rushed for families. It means they are not able to say a proper farewell to their loved ones and they don’t have the time to share memories or sum up somebody’s life. How can you sum up somebody, say who’s lived for 90 years in 20 minutes?,” Mr Larkin commented. Planning permission for the development, which would include another service chapel, was granted in 2023 yet further feasibility studies have been ordered.

The proposed development for the crematorium included two ceremony

rooms, each seating up to 200 people, two new ceremony rooms each overlooking a landscaped courtyard, each with its own waiting area and toilet facilities.

Belfast City Councillor Michael Long said the “current facilities are past their prime” and “they need to be replaced”. “I think we need to take a much more sensible and evidence based way forward”.

He explained that there were a number of issues that led to delays including Covid-19, changes to the way people want to have services, a new crematorium opening in Antrim and Newtownabbey Borough Council and price rises. He said the council is “hoping to move forward in terms of the actual plans in the next couple of months”.

“The aim is to get something that is going to be appropriate for people in Belfast and which is actually going to be a facility that is going to really serve the local people,” he told BBC Radio Ulster’s Evening Extra programme.

Image credit: The Newsletter

Artists impression of the new Crematorium 80 | FuneralTimes

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