__MAIN_TEXT__

Page 1

DANGEROUS GOODS DANGEROUS GOODS 101 Our guide to the symbols and terminology

SOMALI PIRACY

Can more be done to make the route safe?

REGIONAL FOCUS Global: Africa

ISSUE42


MDXpress is the culmination of more than 30 years of freighting experience.

EXPRESS FREIGHT

Our aim is to be your partner and provide a firstclass customer experience, guiding you through the transport process and treating every shipment with the same high level of attention as your first booking. The partner philosophy is... 'It’s not just a shipment, it is our shipment.'

ROAD FREIGHT

OCEAN FREIGHT

AIR FREIGHT

Midlands office

Scotland office

South East office

MDXpress Ltd Station House Station Road Shenstone Lichfield, WS14 0NW +44 (0)1543 484346

MDXpress Ltd Ancaster Business Centre Cross Street Callander FK17 8E Stirlingshire +44 (0)1360 602000

MDXpress Ltd 29 Hill Top Tonbridge TN9 2UN Kent +44 (0)1732 440582

To receive a quotation or more information about MDXPRESS, please call or email info@mdxpress.co.uk and we will contact you as soon as possible.

mdxpress.co.uk 2

FORWARDER magazine

ISSUE42


W

ISSUE42

elcome to the 'Hazardous & dangerous goods' edition of FORWARDER magazine.

CONTENTS

FORWARDER DIGEST Some snippets from the month, from the Editor

2

INDUSTRY NEWS News and press releases from the world of freight

FOCUS ROUNDUP Articles from the last 12 months relating to this month's focus

FORWARDER SPOTLIGHT Crown Couriers

4 40 46

FORWARDER FOCUS Dangerous goods 101...all you need to know

50

REGIONAL FOCUS Somali piracy...can more be done to protect trade? FORWARD TECH Helping you to sea clearly...Ocean Insights talks tech

M&A FOCUS Opportunities in the world of mergers & acquisitions RECRUITMENT FOCUS Jobs and candidates in the freight industry

58 62 66 72

MARKETING FOCUS SEO revisited...fighting your way to the top

88

A WORD FROM... Florian Freese

92 FORWARDER magazine

ISSUE42

3


Eurgent - TIME CRITICAL EXPERTS FOR EUROPEAN LOGISTICS AND EXPRESS FREIGHT FORWARDING AEROSPACE AND AUTOMOTIVE SPECIALISTS 24/7 OPERATIONAL COMMUNICATION AND SUPPORT AIR-RIDE, HAZARDOUS AND TEMPERATURE CONTROLLED EXTENSIVE COVERAGE OF ALL EUROPEAN DESTINATIONS COMPREHENSIVE NETWORK OF SECURE SUPPLIERS

Please call us for immediate quotation +44 (0)1656 656535 enq@ eurgent.co.uk www.eurgent.co.uk

4

FORWARDER magazine

ISSUE42


WELCOME TO FORWARDER... A WORD FROM

C

THE EDITOR

MEET THE TEAM

an you believe we’re already coming to the end of quarter

CRAIG EDITOR-IN-CHIEF

two? Where has the time gone‽ Last issue, we were

craig@freight-media.com

prepping for one of logistics' most popular UK events,

RACHEL EDITOR

Multimodal. We are excited to present you with our coverage

rachel@forwardermagazine.com +44 (0)1454 628 771

of the three-day event. The FORWARDER stand attracted a

lot of existing and new readers. If you’re of the latter, welcome!

RICHARD ADVERTISING

Whilst I was at the event, I conducted some video interviews with

richard@freight-media.com +44 (0)1454 275 952

companies including the FTA, Gravity Supply Chain, Descartes and Hazchem, which you can watch on our website (search on the site

DOM ADVERTISING

for 'Multimodal 2019') or YouTube channel (social media links to the right...no, down a bit...that's it).

dom@freight-media.com +44 (0)1454 628 794

The topic for this issue is hazardous and dangerous goods. Because

NICK ADVERTISING nick@freight-media.com +44 (0)1454 275 931

there is so much information to learn about this type of transport, FORWARDER features a special edition Hazardous and dangerous

MOHIT SOCIAL MEDIA

pun). We hope it's useful!

TIM GRAPHIC DESIGNER

mohit@freight-media.com

goods 101, which is eight pages full of explosive content (excuse the

tim@forwardermagazine.com Rachel Jefferies, Editor, FORWARDER magazine

Read the magazine online: FORWARDERmagazine.com/read-forwarder twitter.com/ForwarderMag

instagram.com/forwardermag

facebook.com/forwardermagazine linkedin.com/company/forwarder-magazine YouTube.com and search 'FORWARDER mag' FORWARDERmagazine.com Unit 8 Apex Court, Woodlands, Bristol BS32 4JT, United Kingdom

HAVE SOMETHING TO SAY? LET US KNOW! FORWARDER magazine

ISSUE42

1


FORWARDER DIGEST

A

nd just like that, quarter two is over! Whilst the year seems like it’s flying by (pardon the pun, those of you in air freight), politics seems to feel like it’s dragging on. Especially Brexit. This week, Theresa May has warned her potential successors that the outcome of a no-deal Brexit

After Ford and General Motors' expansion to Europe, it is apparent

will threaten the UK’s future. According to The Guardian, recent

that the former is now scaling back to what they know best: trucks

polls suggested that there is more support for independence; more

and SUVs. Ford currently has 23 plants in Europe, including the UK,

so if Boris Johnson becomes prime minister and pushes for a no-deal

Spain, Russia and Romania. The plan at the time of building these

departure. The battle between Boris Johnson and Jeremy Hunt is still

plants was to build their global market via expansion throughout

live, and the public await the decision from the Conservative Party,

Europe. However, Ford has recently made a proposal to cut at least

and the chosen person will replace May place after her step down.

six of these European plants. This means that around 12,000 jobs could be at stake. These plans to cut back from European plants is not uncommon. General Motors cut back almost all plants in 2017, before selling their European brands to Peugeot. It seems as though these two car makers were facing a large amount of competition throughout Europe, due to highly successful competitors such as VW, Renault and Peugeot. According to the European Automotive Manufacturers Association, VW’s new passenger-car registrations in the EU between January and May 2019 was 745,299, whereas Ford’s was only 421,510. The new focus for Ford (again, no pun intended), is to invest in making vehicles for the commercial market, business buyers and governments, as opposed to personal-use cars. Ford will be directing their energy more towards cargo vans and trucks. Due to Ford being the number-one business-vehicle company, it puts the car maker at an advantage with its competition.

2

FORWARDER magazine

ISSUE42


On a different note: according to The Guardian, China's border guards have been secretly downloading surveillance apps onto tourists’ mobile devices. It has been revealed that travellers have been targeted when entering the region neighbouring Kyrgyzstan. The guards have been downloading a secret app onto tourists’ phones which gives them access to emails, texts, contacts and information about the handset. The news has been broadcasted to travellers to encourage then not to hand over their phones. Finally, perhaps next month we will have some clarity over the UK’s prime minister and what will happen with Brexit, but for now we will have to sit back and wait… Rachel Jefferies, Editor, FORWARDER magazine

www.theguardian.com/world/2019/jul/02 /chinese-border-guards-surveillance-app-tourists-phones FORWARDER magazine

ISSUE42

3


INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found by searching for virginatlanticcargo

5 JUNE 2019

VIRGIN ATLANTIC CARGO FIRST TO ADOPT ACCENTURE’S

CARGO MANAGEMENT PLATFORM V irgin Atlantic Cargo’s digital transformation to simplify its

We are making this significant investment in a new cargo

business and give customers new self-service solutions

management system and digital infrastructure because the way

will be powered by the implementation of the latest

customers want to interact with us, and their expectations, are

Accenture Freight & Logistics Software 8.0 (AFLS 8.0) platform.

changing as new technologies emerge in the cargo space. With Accenture’s full suite of AFLS modules, including cloud-enabled

Virgin Atlantic will be the first company to adopt the unique digital

digital interactions with our customers and partners, we will evolve

capabilities of the latest AFLS 8.0 platform, Accenture’s cloud-

the way we do business and offer our products and services.

enabled, end-to-end cargo management software suite. Developed

Suzy Wardle, Virgin Atlantic Cargo’s Head of Digital & Distribution

by Accenture, a leading professional services company, the new platform will replace Virgin’s 10-year-old Voyager operating system

The AFLS 8.0 platform will support the continued growth

when the first phase goes live in early 2020. This investment goes

of Virgin’s cargo business by enabling:

beyond a traditional cargo management system and will drive the

•• Automation and self-service supporting simpler pricing, booking

airline’s digital future, delivering game-changing benefits for the airline, its customers and partners.

and routing processes •• Better decision-making ability, aligning revenue management processes around routes, capacity, costs and rates

Once the system is fully operational based on the release of subsequent phases, Virgin Atlantic customers’ systems will be able to interface directly through APIs and connect with the airline’s new web platform for pricing, bookings, allocations, and operations, while

•• Real-time visibility, control and enhanced utilisation of capacity, increasing profitability •• Simplification of processes and greater responsiveness, supporting business goals

‘live chat’ and Chatbots will offer 24/7 interaction based on each

•• Data warehousing, enabling analytics and optimisation

customers’ communications preferences.

•• Integration with other Virgin systems, enabling seamless syncing with its cargo partners

4

FORWARDER magazine

ISSUE42


ABOUT VIRGIN ATLANTIC CARGO

Cargo has been an important part of Virgin Atlantic’s business ever since the airline was founded by entrepreneur Sir Richard Branson 34 years ago. Today, the airline carries

KEY FACTS

over 240 million kilos of cargo annually and, with a strong commitment to innovation and customer service at its core,

New platform

Virgin Atlantic Cargo is recognised as one of the world’s most

Virgin Atlantic Cargo is the launch customer for Accenture’s latest

customer-focused and service-oriented airlines, earning 14

AFLS 8.0 cargo management platform

international Cargo Airline of the Year awards.

Launch date Phase 1 to go live in early 2020

Headquartered in London, Virgin Atlantic Cargo trades in

Customer benefits

37 countries and sells services to destinations in over 60

The system will enable customers to interface directly through

countries worldwide. Alongside joint venture partner Delta

APIs for pricing, bookings, allocations and operations. ‘Live chat’

Cargo, they operate a leading transatlantic network, offering

and Chatbots will offer 24/7 interaction

a choice of 38 flights a day between the UK and US which, in 2018, carried over a quarter of total trans-Atlantic air cargo volumes. Virgin Atlantic Cargo is also the long-haul international cargo sales and management partner for Virgin

Our entire business model is based on giving customers more choice

Australia, connecting the two airline’s networks over Los

and flexibility, whether this means more routes and frequencies, new

Angeles and Hong Kong. In 2019, Virgin Atlantic Cargo’s

products and services, or the ability to interact with us in the way they

volumes will benefit from a 22% increase in capacity provided

want to do business. And, we want our customers to experience great

by the delivery of the airline’s first Airbus A350-1000 aircraft

service. We are making positive progress in each of these areas but

as well as the launch of its new Tel Aviv route in September.

to modernise and future-proof our business, we need a far-reaching

Investment in new technologies will make the airline even

digitisation programme which allows customers to interact with us

easier to do business with, while in Q4 will see Virgin Atlantic

in new and innovative ways by offering them the opportunity to do

Cargo and Delta Cargo move in a state-of-the-art cargo

everything they do with us today by phone and email via a digital

terminal, doubling the size of their joint Heathrow operation.

platform. We are looking forward to having real-time intelligence to make the most informed business decisions. The AFLS 8.0 platform is

On May 15, 2018 Air France-KLM, Delta Air Lines and Virgin

going to accelerate our digital transformation and give customers even

Atlantic Limited signed definitive agreements to combine the

more reasons to choose to work with Virgin Atlantic.

existing trans-Atlantic joint ventures. Closer cooperation

Dominic Kennedy, Managing Director, Cargo

between Delta Cargo, Air France KLM Cargo and Virgin Atlantic Cargo across the trans-Atlantic is subject to

We are delighted to work with Virgin Atlantic as they make a wise pivot

regulatory approvals and the receipt of anti-trust immunity

to their digital future using the AFLS 8.0 platform. Accenture designed

(ATI) from the US Department of Transportation (DOT).

this platform to help its clients reinvent the way they communicate and

Once ATI is received, the cargo divisions will be able to

operate with customers, employees and partner ecosystems. For Virgin

start working together giving customers more choice across

Atlantic Cargo, AFLS 8.0 will support its goals to redefine core business

a broad network of passenger flights with joint trucking

processes and drive commercial and operational excellence.

options and tailored products and services.

Ganesh Vaideeswaran, Managing Director, Accenture AFLS FORWARDER magazine

ISSUE42

5


INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at imhx.net

FORKLIFT OPERATORS JUNE 2019

WILL RISE TO THE CHALLENGE AT IMHX 2019

T

he UK’s top forklift truck drivers are invited to put their skills to the test by taking part in a live Forklift Operator Challenge, which is taking place throughout IMHX 2019

(NEC, Birmingham, September 24-27, 2019). Organised by Talent in Logistics in partnership with UniCarriers, the Forklift Operator Challenge will see lift truck operators undertake a series of tests designed to show their skills, knowledge and

Any qualified counterbalance lift truck operator can register to take

understanding of the need for safe forklift operation.

part in the Forklift Operator Challenge by visiting stand 6B190 at any time during IMHX 2019 or by contacting Talent in Logistics in

Forklift operators don’t tend to get highly recognised for their hard

advance by email at talentinlogistics@capitb.co.uk.

work, which is why we want to celebrate these individuals and encourage them to continue their efforts. The Forklift Operator Challenge will

Transport, logistics and the supply chain need ever-increasing

also demonstrate the importance of skilled, safe and efficient forklift

and changing skills to keep Britain moving and the Forklift Operator

operators to the productivity and profitability of any company.

Challenge is just one of a number features planned that will highlight

Ruth Edwards, Business Manager, Talent in Logistics

the importance of skills and training at IMHX 2019. Rob Fisher, IMHX 2019 event director

The operators taking part will use the award-winning Unicarriers TX3 electric counterbalance truck and UniCarriers will provide each

Over 400 companies from around the world will be presenting the

entrant with a truck familiarisation session before they compete to

latest developments in intralogistics and supply chain technology

ensure that they enjoy the truck’s new technology and extra features.

at IMHX 2019, making the show the largest international logistics

Chris Bates, Sales Director, UniCarriers UK

solutions exhibition the UK has ever seen. Visitors can pre-register to receive a free IMHX 2019 visitor pass at www.imhx.net

6

FORWARDER magazine

ISSUE42


W

innsboro, TX, June 2019 - Team Worldwide, a

Customers and our overseas Partners can store their dutiable

global yet locally-minded freight forwarder and

goods without payment of duties, and will have access to bonded

3PL company, announces new customs bonded

facility benefits like no duties on re-exported goods.

services for their International and local customers. Team enhances

Jaime Cabrera, LATAM Business Development Manager, Team

its presence in Miami with a new bonded warehouse to serve its logistics network and underscores its ongoing commitment to

Team’s IBEC will allow freight a short-term entry into the USA

provide competitive global supply chain solutions to their Branch

thereby allowing customers to avoid paying duty and be able to

Offices, customers, and overseas agents. “The expansion of our

re-export within 15 days. No duty is collected until goods are

Miami Gateway to include bonded capabilities is a major advancement

withdrawn for consumption. Importers can move freight in transit

in Team’s ability to support the needs of our global customers and

or consolidate to any overseas destination. Bonded warehouses

partners. It allows us to handle the transshipment of goods from and

are an integral part of the global supply chain. Team Worldwide is

to all areas of the world and Latin America,” stated Bob Imbriani,

dedicated to continued enhancement of services for meeting the

Executive Vice President of International.

logistics needs of their customers.

Team Worldwide now offers Class 2 Customs Bonded Warehousing and In-Bond Export Consolidation (IBEC) in Miami, Florida. The new bonded warehouse allows Team to handle freight in-bond for their existing customers as well as their overseas agents which can offer them lower costs in duty for goods in transit to overseas destinations.

TEAM WORLDWIDE ANNOUNCES BONDED WAREHOUSING & IBEC IN MIAMI FORWARDER magazine

ISSUE42

7


INDUSTRY NEWS

PIONEERING SPEED-TO-MARKET SOLUTIONS JUNE 2019

EFL LAUNCHES EXCLUSIVE CHARTER TO PITTSBURGH, USA

G

lobal Logistics Provider EFL recently launched an exclusive

per planned performance. Furthermore, the geographical position of

weekly charter to Pittsburgh, USA as part of its continuous

Pittsburgh offers a unique advantage where onforwarding to primary

efforts to developing innovative solutions for global

customers in the East and the Mid-West can be fulfilled overnight.

brands. The inaugural shipment of over 90 tonnes was moved on a Boeing 777 freighter operated by Qatar Airways Cargo from Doha

Mr. S. Senthilnathan, Group CEO at EFL said, "As a customer centric

to Pittsburgh International Airport in Moon, Pennsylvania. EFL’s

company, we are honored to have collaborated with Qatar Airways

expertise in designing fit-for-purpose air freight solutions is clearly

Cargo to launch an exclusive charter service for the leading fashion

demonstrated with this latest solution which offers customers a

brands in the USA. At a time when most in the industry are being

total transit time of 72 hours to get cargo from Asia and move it

cautious in adding capacity and vary of upcoming challenges, this

out the same day to regional distribution centers and retail stores in

latest solution is proof of our commitment to always prioritizing

the US. For global brands, cargo can be consolidated from multiple

the needs of our customers. We are confident that this new

sourcing markets enabling them to drive increased efficiencies and

collaboration will continue to enhance our efforts in nurturing

leverage on just-in-time inventory models to optimize the supply

engagement with customers as well as carriers and drive us to

chain.

develop more innovative, fit-for-purpose solutions. In addition to this, we look forward to providing this exclusive charter service to

As more customers opt for speed to market solutions, the launch

other industries as well in the future".

of this weekly PIT service follows the HUB and SPOKE model and will facilitate capabilities of providing time definite deliveries in

2019 became a promising year for EFL having handled over 200,000

USA’s largest cities. The collaboration with Qatar Airways Cargo

Metric Tons of Airfreight in 2018 leading them to be listed among the

enables EFL offices in the Far East and Indian Sub-continent to

Top 20 Global Air Freight Forwarders and the only Indian Subcontinent

access capacity without any interruption and provides customers

based company to record YOY growth in the first quarter of 2019.

the opportunity to feed larger volumes and enjoy 100% flown as

Qatar Airways Cargo is one of the leading international air cargo

8

FORWARDER magazine

ISSUE42


WANT TO KNOW MORE? Further information can be found at expofreight.com

ABOUT EFL EFL is a leading provider of freight forwarding and supply chain management solutions ranked among the top 35 logistics companies in the world. With a presence that spans 18 countries and supported by an international network of experienced partners, EFL is well equipped to meet the demanding challenges of a complex, rapidly evolving logistics world. With over 3 carriers, serving more than 60 freighter destinations worldwide via

decades of experience, its 2300+ diverse team has successfully

its Doha hub. The carrier also offers belly-hold cargo services to

delivered personalised and flexible solutions to the globe’s

over 160 destinations globally. EFL together with Qatar Airways

largest fashion retail brands. EFL is a member of Expolanka

Cargo will continue to work in equilibrium, not only to strengthen

Holdings PLC and now a part of the larger conglomerate in the

their long-term partnership, but to continuously facilitate tailored

logistics industry in Japan, SG Holdings Group.

solutions to achieve excellence in service delivery. FORWARDER magazine

ISSUE42

9


FTA Events

Our industry-leading Transport Manager conferences are back for 2019, providing you with the latest information and guidance on industry legislation to help you manage the safety and compliance of your operation.

Date

Venue

Yeovil

Thursday 26 September

Peterborough

Tuesday 8 October

Newcastle

Thursday 10 October

Manchester

Thursday 17 October

London

Thursday 31 October

Southampton

Tuesday 5 November

Belfast

Thursday 7 November

Falkirk

Tuesday 12 November

Doncaster

Tuesday 19 November

Coventry

Tuesday 26 November

Chepstow

Thursday 28 November

fta.co.uk/fmtm19

GSF 2019 Global Logistics

FTA is introducing a two-day conference covering regulatory, technology and market developments in the management of ocean shipping, air cargo and international land transport contracts.

Early-bird discount – re book befo 30 June

Date:

17-18 September 2019

Venue: Kings Place, Kings Cross, London

fta.co.uk/fmgl19 10

FORWARDER magazine

ISSUE42

fta.co.uk/fmevents


Join us for this exciting new conference! Future Van 2019 will bring together key industry leaders, innovative thinkers, manufacturers and operators to discuss the future of vans.

Date:

Thursday 3 October 2019

Venue: NAEC, Stoneleigh Park, Warwickshire

fta.co.uk/fmfv19 Join your peers at the leading awards event for the industry, by the industry! The date is fast approaching for FTA’s 3rd annual glittering awards reception and celebratory dinner – it really is set to be the event of the year.

Date:

Entries close 28 June! Enter now at fta.co.uk/ fmla19

Thursday 24 October 2019

Venue: Park Plaza Westminster Bridge London, SE1 7UT

fta.co.uk/fmla19

fta.co.uk/fmevents

FORWARDER magazine

ISSUE42

11


INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at shwca.se/globetracker

5 JUNE 2019

GLOBE TRACKER SECURES

SECOND-LARGEST IoT DEPLOYMENT IN MARITIME HISTORY R eal-time GPS location, temperature information, power-

from the beginning will give them an opportunity to receive products

off alerts – these are just a few of the features that

that are tailor-made for their needs - while giving us a chance to

'Hapag-Lloyd LIVE' will offer. At the Transport Logistic

deliver the best-possible service at the same time.

international trade fair in Munich, Hapag-Lloyd introduced its new

Juan Carlos Duk,

real-time container monitoring programme, Hapag-Lloyd LIVE.

Managing Director Global Commercial Development, Hapag-Lloyd

In an initial step, the company is equipping its entire reefer fleet

of some 100,000 containers. As the programme is designed to

The smart reefer solution, which leverages the latest loT technology

fit customers' needs, Hapag-Lloyd intends to develop commercial

to meet Hapag-Lloyd's requirements, has been developed by Globe

products in close co-operation with its customers in order to

Tracker, a leading supplier of supply-chain visibility solutions.

adapt the solution even further.

The telecommunications experts T-Mobile Austria as part of Deutsche Telekom Group and Ericsson will also be supporting this

The product features of Hapag-Lloyd LIVE will be gradually released

project by providing global connectivity and state-of-the art IoT

for use as the entire reefer fleet is being outfitted. Furthermore,

infrastructure for seamless integration into existing Hapag-Lloyd

some Hapag-Lloyd LIVE features may also be made available upon

software and services.

request to dry container customers to add value through enhanced supply chain transparency.

We are honoured to have been chosen by Hapag-Lloyd because of our innovative strength and ability to provide a world-class cold

With our corporate 'Strategy 2023', we have set ourselves

chain visibility solution. We are extremely impressed with the

the goal of becoming number one for quality. Customers expect

rigorous detail, focus, diligence and high quality of their selection

more reliable supply chains, so the industry needs to change and

process, and could not be more pleased with the result.

invest sufficiently. It is imperative that we understand and fulfil

JĂĄkup Lamhauge, CEO, Globe Tracker

our customers' needs faster than our competitors. Inviting our customers to further shape our real-time monitoring products right

12

FORWARDER magazine

ISSUE42


ABOUT HAPAG-LLOYD

ABOUT GLOBE TRACKER APS

With a fleet of 235 modern container ships and a total

Globe Tracker is a privately held Danish company that is

transport capacity of 1.7 million TEU, Hapag-Lloyd is

specialized in supply chain tracking, monitoring and cutting-

one of the world's leading liner shipping companies. The

edge sensor technology, providing true end-to-end supply

Company has around 12,800 employees and 398 offices

chain visibility. Globe Tracker has offices in Denmark, the

in 128 countries. Hapag-Lloyd has a container capacity of

United States, Iceland, the Faroe Islands and Canada.

approximately 2.5 million TEU - including one of the largest and most modern fleets of reefer containers. A total of 121 liner services worldwide ensure fast and reliable connections between more than 600 ports on all the continents. HapagLloyd is one of the leading operators in the Transatlantic, Middle East, Latin America and Intra-America trades.

ABOUT T-MOBILE AUSTRIA (MAGENTA TELEKOM) Magenta Telekom, previously known as T-Mobile Austria and UPC Austria before the merger in 2018, is part of

ABOUT ERICSSON

Deutsche Telekom Group, one of the world's leading integrated telecommunications companies, with some 178 million mobile customers, 28 million fixed-network lines,

Ericsson enables communications service providers to capture

and 20 million broadband lines. Deutsche Telekom provides

the full value of connectivity. The company's portfolio spans

fixed-network /broadband, mobile communications,

Networks, Digital Services, Managed Services, and Emerging

Internet, and IPTV products and services for consumers, and

Business, and is designed to help our customers go digital,

information and communication technology (ICT) solutions

increase efficiency and find new revenue streams. Ericsson's

for business and corporate customers. Magenta Telekom,

investments in innovation have delivered the benefits of

one of the leading providers of telecommunications, TV and

telephony and mobile broadband to billions of people around

entertainment in Austria, serves amongst other functions

the world. The Ericsson stock is listed on Nasdaq Stockholm

as a machine to machine communication (M2M) expert for

and on Nasdaq New York.

the Deutsche Telekom Group.

FORWARDER magazine

ISSUE42

13


INDUSTRY NEWS

NEXT-GENERATION LOGISTICS FOOD PARK JUNE 2019

PLANNED FOR THAMES ENTERPRISE PARK DEVELOPMENT

A

t Multi-Modal 2019, iSec discussed its vision for the next

Considerable progress has already been made to prepare the site for

generation of logistics at Thames Enterprise Park, in

development, including planning consent granted for the remediation

North West Europe’s largest single regeneration project.

of the first phase of around 100 acres.

The introduction of the London Gateway megaport a few years

iSec, the industrial development arm of Marcol, is one of the

ago began a seismic shift in the logistics model of the UK. The

country’s largest owner of cold stores and sees a clear strategy

region has attracted a new injection of capital as forward-thinking

of locating 'clusters' of food manufacturers and distributors in one

developers are helping bring the UK food and logistics model into

dedicated Food Hub close to London.

the 21st century. The scale of the development will allow food distributors and Located on the site of the former Coryton oil refinery on the River

manufacturers to locate in clusters, enabling more efficient supply chains

Thames in Essex, Thames Enterprise Park is being developed by iSec,

directly into London and more widely. This gives potential for cost and

part of the Marcol Group, in partnership with Greenergy. Together

energy reduction in a sector that is sometimes resource inefficient and

iSec and Greenergy will develop a 415 acre (4 million sq ft) superhub

in need of increased automation. In the past, it made sense to put food

on this former oil refinery site to include a food hub, energy hub,

distribution sites in the centre of the country. But as residential real estate

sustainable industries hub and an innovation hub – creating up to

takes over from industrial development, there is a shortage of industrial

4,500 new jobs for the region.

space and manufacturers need to rethink their strategy. The new food hub will give operators the chance to start from scratch and bring forward

The multi-modal development benefits from direct access to the

the next generation of logistics for the food industry, allowing them to

River Thames and a railfreight interchange, as well as first class road

incorporate future automation and technologies, such as industry 4.0, and

links to London which is only 33 miles away.

bring chilled storage, distribution and manufacturing together on one site. Mike Forster, Development Director, iSec

14

FORWARDER magazine

ISSUE42


WANT TO KNOW MORE? Further information can be found at isecgroup.uk

ABOUT ISEC iSec, formerly known as Industrial Securities and Marcol

iSec is part of Marcol, a privately owned and funded investment

Industrial, has operated in the industrial sector since its formation

business, with 40 years trading history. Marcol has more than

in 1995. A London-based pan-European business with offices in

€2.5bn assets under management including industrial, residential,

UK, France, Germany, Benelux and Hungary.

offices, retail, hotels and healthcare properties.

iSec has a significant track record  in bringing forward large

iSec has a growing portfolio of strategic sites ranging from “ready

strategic development landholdings, with a UK current pipeline

to go” developments to a significant strategic landbank, which is

GDV of £300m, across five major developments – Horizon 38

expected to provide 4.5m square feet of logistics space.

in Bristol, Tudor Cross in Bolsover, Unity in Doncaster, Atlantic Park in Liverpool, and Twinwoods in Bedford.

The scheme will also include an energy hub targeting a variety of waste-to-energy uses. This could ultimately complement the energy requirements of operators in the food park, with the potential for a private wire network. The final element of Thames Enterprise Park is an innovation hub providing skills, training and R&D facilities in a dedicated state-of-theart facility, with a mix of office, amenity and conferencing space aimed at enhancing training and job opportunities in the Thames Gateway. Mike adds:

Each of the four elements of the scheme has the potential

to support and sustain each other, with energy generated by the energy park being utilised by the food hub, waste food providing feedstock for the energy hub and waste-derived fuels from the energy park being utilised by Greenergy at the adjacent Thames Oilport. This provides a rare opportunity to deliver a sustainable, integrated and highly skilled employment site in the South East that will help drive forward the economic success of the Thurrock and Thames Gateway.

FORWARDER magazine

ISSUE42

15


INDUSTRY NEWS

DELIVERING THE MILK MAY 2019

WITH JCB TELETRUK TECHNOLOGY

F

reshways is the UK’s largest independent processing dairy and

Historically, Freshways has relied upon a fleet of counterbalanced

provides wholesalers, manufacturers and other businesses

forklift trucks to load the vans with full containers and unload the

such as cafés, hotels, retailers and bakeries with milk and

empty ones that come back to the Acton site using the van’s side

cream products together with a wide range of own-label and branded

and rear doors.

food including bread, yogurt, fruit juices, cheeses, and eggs. However, the loading and unloading process was resulting in

The company produces and distributes some 6 million litres of milk

unacceptably frequent damage to the Mercedes van fleet so an

per week from its processing facility in Acton, West London and

alternative handling method was sought.

operates additional retail distribution sites in Leeds, Manchester, Derby, Coventry, Cardiff, Birmingham and Plympton in Devon.

Alex McDougall says:

We were recording high incidents of damage

to the vans’ ‘T-bar’, bulk head and floor. We attributed this to the The company’s Acton site operates around the clock, seven days

difficulty our lift truck operators were having when loading the first

a week. Raw milk arrives at the facility from UK farms in insulated

of the ‘clappers’ through the side door and the impact caused when

tankers and is emptied into a number of storage silos before undergoing

the second container was loaded through the rear doors and pushed

processing and bottling. Once filled, PET containers or flexible ‘pouches’

into the first unit.

are delivered from the bottling line to the adjacent cold store where they are held prior to onward delivery to Freshways’ clients.

Safety was also a concern. Alex McDougall says:

It is not unusual

for a coffee store to return all or part of their order due to order Palletised loads destined for Freshways’ various UK-wide distribution

amendments, so vans returning to Acton with product on-board have

sites are put into waiting refrigerated trailers, while a fleet of over

to be unloaded. Retrieving a full or semi-full container from a van

100 Mercedes Sprinter vans is used to deliver orders directly from the

involves applying a strap to the container which allows it to be pulled

Acton site to retailers across London and the south east of England.

out – either manually or by lift truck. The need to add the strap brings an element of manual handling that we are keen to avoid.

Freshways service some of the biggest purveyors of coffee in the UK and, typically, the Sprinters leave the Acton site destined for coffee

After discussing the various issues with the company’s materials

shops loaded with two plastic transport containers – or ‘clappers’,

handling equipment supplier, Hiremech, Freshways opted to trial

as they are known – filled with ‘pouches’ of milk.

JCB Teletruk technology at the Acton site.

16

FORWARDER magazine

ISSUE42


WANT TO KNOW MORE?

INSTANT TRANSACTIONS

Further information can be found at shwca.se/globetracker

SAFE & SECURE The JCB Teletruk differs from a conventional counterbalanced forklift in a number of ways but the most obvious is in its use of a lift mast configuration.

COMPLETELY EXCLUSIVE

The Teletruk’s unique telescopic mast design gives a forward reach of

Learn more about WCA’s fee-FREE banking solution

2.4 metres, which allows the Teletruk to deliver a pallet or container

www.wcaworld.com/Benefits/PartnerPay

telescopic boom mast in place of the standard lift truck’s vertical

to the far end of a delivery vehicle without touching the floor or sides of the vans, until the pallet is gently lowered in to position. In this way, the Teletruk greatly reduces the risk of load and vehicle

As Freshways have realised, one of the most common causes of lost

damage and, of course, cuts the likelihood of injury associated with

van ‘up time’ is not an engine fault deriving from poor maintenance

manually handling loads in to vehicles.

or damage resulting from reckless driving: it is bodywork damage inflicted by poor load handling and loading techniques. In simple

Freshways experienced an immediate and significant drop in vehicle

terms, when it comes to van loading it is common practice for a small

damage during the trial of the JCB Teletruk, while the exposure

counterbalanced truck or pallet truck to be used to lift a palletized

of warehouse staff to the risk of manual handling injury was also

load into the back of a vehicle. The pallet is then often ‘slid’ into

significantly reduced.

the van’s storage space either manually or using the forks of the lift truck. But, as many fleet operators have found to their cost, there is

In addition, throughput speeds at the site improved noticeably, as Alex

a significant likelihood that a container or other palletized load that

McDougall explains:

The ability to load and unload our van fleet

is slid into the back of a van will often cause significant damage to

using only the vehicles’ rear doors has speeded up the goods-out and

the vehicle. More and more logistics operators and courier firms are

container returns process. When it comes to unloading containers,

eliminating this problem by introducing JCB’s Teletruk technology

the Teletruk’s boom mast allows both ‘clappers’ to be removed from

to their operations.

the van without the need to apply a shackle strap to the container at

Paul Murray, General Manager, Teletruk, JCB

the far end of the van as had previously been required. Following the success of the trial, Freshways has taken delivery of a diesel powered Teletruk from the JCB Logistics range which has been supplied by Hiremech on a five-year service and maintenance contract.

FORWARDER magazine

ISSUE42

17


INDUSTRY NEWS 24 JUNE 2019

IS DIGITISATION THE KEY TO

PREVENTING CROSS-BORDER LANDED COSTS FROM DISRUPTING INTERNATIONAL eCOMMERCE?

I

n a time of continued economic and political uncertainty –

To date international air-to-final-mile has been a winning combination

where threats against global trade either quickly materialise

for e-commerce – and across many European countries this includes

or fizzle out as part of hardline foreign policy negotiations –

train/truck/van-to-final-mile. However, as Sweden witnessed in Spring

companies involved in international trade must now contend with

2018, a new value-added-tax (VAT) on all postal items arriving from

an unprecedented amount of uncertainty and risk as the ‘new

non-E.U. countries caused wide-spread disruption and over 400,000

normal’. However, Johannes Panzer, Head of Industry Strategy for

refused packages as consumers were presented with an additional fee

Ecommerce, Descartes Systems UK, outlines how e-commerce

on delivery (so called landed costs) that they had no prior visibility of.

organisations can ride the storm of uncertainty to international retail success...

Without a trade agreement in place, a similar scenario could easily arise across the EU, in particular as the EU Commission is set to

Mounting Uncertainty

abolish a current exemption on VAT for e-commerce imports valued

UK e-commerce businesses currently shipping to the EU (and vice-

at less than €22. The impacts are potentially far-reaching. Consumer

versa) need to prepare for the forthcoming split from the single

costs will undoubtedly increase as vendors will be required to pay

market – or so is the latest thinking. As geopolitical factors such

increased duties and taxes, and without visibility of these costs

as these drive changes within international trade regulations, it has

provided accurately at checkout, it could lead to a mass ‘return to

become nearly impossible for organisations to effectively ensure

sender’ scenario where packages are rejected at the last mile of

compliance. It has also become more costly than ever as penalties for

delivery. Research shows that 93% of consumers will not make an

denied-party infractions, for example, reach record levels. Not to

online purchase without full visibility of estimated import costs, plus

mention consumer confidence in international e-commerce retailers.

delivery: being unprepared and unaware of the duties isn’t an option for organisations who want to continue to sell internationally.

18

FORWARDER magazine

ISSUE42


With uncertainty mounting, there is an urgent need for logistics and

returns. By disclosing duty and tax rates upfront during checkout,

supply chain professionals to have a more comprehensive understanding

international customers understand the true cost of sale and are less

of current and potential international trade developments due to the

likely to reject a shipment due to unexpected fees.

likely impact on global sourcing, infrastructure and operations. The good news is that utilising global trade content — solutions packed

Giving customers visibility of these otherwise hidden costs is not

with everything from the latest import and export data down to the

only key to realising new market opportunities, however. It also

bill of lading, to databases for international trade regulations, rulings

provides an opportunity for competitive differentiation, particularly

and duties — can help companies gain greater visibility and confidence

with items that consumers can purchase from multiple e-commerce

within their trade operations.

vendors. Giving a potential customer visibility of the item cost, plus separate shipping costs – even shipping options – can add positively

Realising New Opportunities

to the overall customer experience by positioning yourself as a

Any check-out process for goods that will be delivered outside

trusted and transparent retail partner.

their customs territory should, by default, use the Harmonised Item Description and Coding System to identify a product’s HS code

Conclusion

and combine that with delivery destination to provide the full cost

There is no doubt that global trade uncertainty is set to stay –

information consumers require to make a purchase decision.

at least for the foreseeable future. However, this is no reason for domestic businesses to shy away from international expansion.

In a sector where customers can come from virtually anywhere in

Nor is it a reason for e-commerce retailers operating internationally

the world, this global trade content helps e-commerce companies

to consider battening down the hatches.

remain compliant with international trade agreements and avoid business transactions with restricted parties. To do so, many

On the contrary, those organisations who are set up properly and are

companies are loading duty and tax data, as well as sanctioned-party

harnessing global trade data within their sales and fulfilment processes,

lists, directly into the back end of their shopping carts to provide

will not only reduce risk; they have the opportunity to positively

accuracy and transparency around potential landed costs.

differentiate themselves and gain international competitive advantage.

Global trade content is also beneficial in helping ecommerce

Johannes Panzer,

companies better manage against difficult and costly cross-border

Head of Industry Strategy for Ecommerce, Descartes Systems UK FORWARDER magazine

ISSUE42

19


INDUSTRY NEWS

W

incanton is launching ‘Virtual Access to Storage

We have pioneered collaborative warehousing for a number of

and Transport’ (VAST) to make finding and

years, but with oneVASTwarehouse.com we are virtualising our

selling warehouse space quick and easy, via

services and getting a better utilisation rate for our customers’

www.oneVASTwarehouse.com.

warehouse space. This has evolved from a great idea, created through Wincanton’s W2 Labs programme, in which we explore

This collaborative platform matches buyers and sellers of warehouse

digital innovation in logistics. We are all in a race for space – to

space, allowing companies that need on-demand access to storage to

find it, to secure it and to generate the best value from it – and

find it quickly, and warehouse owners the opportunity to advertise

oneVASTwarehouse.com is a brilliant way to virtualise Wincanton’s

underutilised space to generate a new income stream.

huge breadth of services, while achieving a far better utilisation rate for our own and our customers’ warehouse space. oneVASTwarehouse.

By simply logging on to oneVASTwarehouse.com, companies can list

com is exactly the kind of collaborative innovation that defines us.

space for free – no matter how large or small, short or long-term.

Adrian Colman, Chief Executive Officer, Wincanton

Anyone looking for storage space can search by location, space size, storage duration and required facilities before being put in direct contact

For further details, visit www.oneVASTwarehouse.com

with the warehouse of their choice. Further to this, customers can purchase additional wraparound 3PL services, such as pick-and-pack.

Key facts: • 17,600 colleagues

oneVASTwarehouse.com also offers its users access to Wincanton’s

• 200+ locations

4,000-strong vehicle transport network (the 3rd largest LGV fleet in

• Revenue £1.1bn

the UK) for a complete collection and delivery service.

• 4,600 drivers

20

• 14.3m sqft of warehousing space FORWARDER magazine

ISSUE42


WANT TO KNOW MORE?

providing supply chain solutions to some of the world’s most admired companies across a wide range of industries including retail, construction, defence and energy. As a trusted and respected business partner, we design and implement services and solutions that range from setting up and operating distribution networks, through to bonded warehouses, technology hosting, container transport and storage. We strive for operational excellence in everything we do. We work hard to understand and respond to our customers’ needs, build long-term relationships and use our skills and expertise to deliver a smarter, added value service, every day. Our customers rely on us to make their businesses operate more efficiently and to gain a competitive advantage in their sector.

WINCANTON CREATES

Wincanton is the largest British third party logistics (3PL) company,

JUNE 2019

ABOUT WINCANTON

ONE ‘VAST’ WAREHOUSE, ONLINE

Further information can be found at onevastwarehouse.com

FORWARDER magazine

ISSUE42

21


INDUSTRY NEWS 20 MAY 2019

ALLSEAS GLOBAL LOGISTICS ACQUIRES

17.5% STAKE IN THE NAXCO GROUP A llseas Global logistics are proud to announce a recent

natural next step to become more closely involved in the Group,

strategic development in the acquisition of an 17.5% stake

but the acquisition also forms part of our global strategy giving us

in one of the largest fully integrated shipping and logistics

access to a network of owned offices with a broad range of skills

providers, The Naxco Group.

within the industry. NAXCO, also being a stakeholder in the global network United Ocean Lines (UOL), gives us further access to a

Naxco, a 50 year old company with 340 employees globally and

forwarding network across all continents so our global coverage

offices in key locations across Europe, Africa, and Asia, helps to

is now even greater than ever before. This acquisition is one of

further extend our global reach.

a number of growth ambitions we have on our agenda to further strengthen our position globally, whilst not forgetting our core

After securing the deal, our Founder and Managing Director, Darren

values and commitments

Wright said: NAXCO Group is a leading and innovative global partner, present Since we established our successful joint venture of DKT Allseas

in all segments of the transport chain. Composed of 24 affiliates

Shipping with the Belgian division of NAXCO Group, it has become

and 340 employees worldwide, all active in Shipping, Forwarding &

apparent that we share the same vision and principles. It was the

Logistics, NVOCC and Port & Marine services.

22

FORWARDER magazine

ISSUE42


A WORLD OF KNOWLEDGE EXPERTLY DELIVERED.

However large or complex your cargo, we’re experts in solving the big shipping problems, worldwide. We’ve built a wealth of unrivalled expertise in out of gauge cargo – and a reputation for making light work of the most challenging, time-critical deliveries. With a logistics network that spans the globe, we’re the team you can turn to for big picture thinking, by land, sea or air.

See how we can make your complex cargo or project seem surprisingly simple. Call: +44

(0)330 555 5555

www.allseasglobal.com

23

Caramagazine Bilner, Logistics Consultant FORWARDER ISSUE42


INDUSTRY NEWS

HARTSFIELDJACKSON ATLANTA INT L AIRPORT SELECTS WFS 6 JUNE 2019

TO MEET THE REGION’S FUTURE WORLD CLASS CARGO HANDLING NEEDS

W

orldwide Flight Services (WFS), the world’s largest

This is a really big win for WFS and for the airlines we will be

air cargo handler, is extending its North American

working with in Atlanta. As the biggest handler in North America,

network to Atlanta after winning the tender to

present at over 60 major airports, Atlanta has been a significant gap

operate Hartsfield-Jackson Atlanta International Airport’s (H-JAIA)

in our network. We have been very attracted to Atlanta for some

new Cargo Building C, a key part of the airport’s multi-billion dollar

time and are excited by what we can do to support the airport’s

master plan to accommodate the future aviation needs of the region.

long-term growth, most notably by bringing our best-in-class global safety and security standards to the market. We applaud the City

This move, represents the latest investment by WFS to grow its

of Atlanta and Hartsfield-Jackson Atlanta International Airport for

global handling capabilities. The company has recently expanded its

investing in the modernization of its cargo infrastructure to meet

facilities in Paris, New York JFK, Brussels, Copenhagen and Madrid

the fast-growing cargo demand in the region.

which, with the addition of Atlanta, adds a further 700,000 square

Mike Simpson, Executive Vice President Americas, WFS

feet to its international operations footprint. Our goal is to offer the highest quality of handling services to WFS is taking a long-term lease on the new facility, the most modern

attract high-value cargo onboard the more than 900,000 flight

cargo terminal in Atlanta, as part of a multi-million dollar investment

operations from Atlanta annually. With more airlines recognizing

to bring its world class service, safety and security programmes to

the outstanding opportunities we offer, WFS will play an important

support the airport’s strong cargo growth. In 2018, cargo volumes at

role in Atlanta’s future growth by further enhancing our reputation

Hartsfield-Jackson Atlanta International Airport rose 4.7% to over

as a first class, and safe and secure, cargo hub.

700,000 tonnes, which followed a 7.5% increase in the previous year.

Elliott Paige, Airport Director, Air Service Development, H-JAIA

24

FORWARDER magazine

ISSUE42


WANT TO KNOW MORE? Further information can be found at wfs.aero

WFS will commence operations in Cargo Building C in late 2019 and

management system to maximise its operational efficiency and will

will announce its launch customers shortly.

also invest in the implementation of a multi-layered security system linked directly to its centralized Security Operations Center (SOC)

Located in the airport’s South Cargo Area, the newly-constructed

in North America to provide 24/7 security surveillance.

facility combines a 120,000 square feet warehouse and 20,000 square feet of office space and will incorporate freighter ramp handling facilities and a container bypass handling system. To support house 2,500 square feet of dedicated cooling facilities capable of

ABOUT WFS

storing 140 skids plus ULD containers for handling pharmaceuticals

Founded in 1971 and headquartered in Paris, WFS

as well as other perishables cargoes. WFS is also commencing the

(www.wfs.aero) is the world’s largest air cargo handler and

process to become the first cargo handling partner in Atlanta to

one of the leading providers of ground handling and technical

achieve Good Distribution Practice (GDP) certification.

services with annual revenues of over EUR1.2 billion. Its

customers’ premium temperature-controlled products, it will also

26,400 employees serve more than 270 airlines at 198 major In line with its commitment to the highest quality, safety and security

airports in 22 countries on five continents.

standards WFS will equip the building with its unique ePic warehouse FORWARDER magazine

ISSUE42

25


INDUSTRY NEWS

ALWAYS CARBON OFFSET AIRFREIGHT 27 JUNE 2019

...SCANLOG STOPS SELLING TRADITIONAL AIR FREIGHT

O

ne of Sweden's largest air freight forwarders,

From now on, Scanlog will always offset for the CO2e emissions

Scandinavian Logistics Partners AB (Scanlog) will cease

caused by the air freight (including pre- and on-carriage) that is

selling traditional air freight and is now launching Always

handled for its customers, by investing in projects certified according

Carbon Offset Airfreight.

to the international standards Gold Standard and CCBS (Climate & Community Biodiversity Standard). The Carbon offsetting also

For many years we have been working on the concept of

contributes to sustainable ecological and social development in

Responsible Logistics with a big focus on reducing the environmental

the regions where the projects are and contributes to the UN's

impact of transportation. Together with our customers we optimize

Sustainable Development Goals.

routing, capacity utilization and not at least transport modes. Thanks to this we have become a major rail freight operator. But we are also

Pending fossil-free aviation, which will most likely be introduced

one of the major air freight forwarders in Sweden and now we want

gradually over the next couple of decades thanks to the development

to take a step towards reducing the climate impact of aviation.

of both biofuel production and electrified aircraft, we who fly must

Mattias Ljungberg, CEO, Scanlog

also act here and now. It therefore feels important to contribute to reducing the climate impact of aviation immediately.

Aviation accounts for about 2–3 % of global greenhouse gas emissions

Mathias Wideroth, executive chairman and co-founder, Scanlog

(CO2e) and the transport sector as a whole account for about 15%. Air freight offers industry and commerce the opportunity to quickly and

Mattias Ljungberg summarises:

safely bring home goods and finished products from all over the world.

in Sweden, and probably in the world, who now always carbon

For the export industry air freight is in many cases the only option

offsets all air freight we handle without cost to our customers.

to transport time-sensitive, delicate or perishable products to global

It feels very good!

customers. The aviation sector's CO2e emissions are small in relation to other sectors' emissions, but CO2e emissions per transported unit are considerably larger than for other modes of transport.

26

FORWARDER magazine

ISSUE42

We are the first logistics company


WANT TO KNOW MORE? Further information can be found at marinetraffic.com

G

lobal ship tracking intelligence company MarineTraffic is

The addition of exactEarth data to the existing satellite dataset on

partnering with satellite AIS data provider exactEarth

MarineTraffic will particularly enhance the visibility of vessels in both

to deliver additional real-time information to its users.

the Gulf of Mexico and the South China Sea where the high volume

The new agreement makes MarineTraffic the shipping industry's

of close-proximity vessels presents detection challenges.

most comprehensive provider of terrestrial and satellite AIS data. The additional satellite data compliments the MarineTraffic coastal

MarineTraffic is a leading provider of vessel movement

receiver network: the world's largest and most extensive system

information services and we look forward to contributing to

consisting of 3,500 points of presence allowing for real-time vessel

their ongoing efforts to enhance their customer experience. This

tracking data of most of the global shipping fleet.

Agreement opens-up another channel for our satellite AIS data services and is a further positive indication of the response we

The addition of exactEarth's high resolution, real-time AIS data

have received from customers, prospects and partners regarding

means that MarineTraffic is now the go-to source for any professional

the real-time functionality of exactView RT. With its superior

seeking the most comprehensive view of shipping movements. Users

vessel detection, rapid update rate and reliability, exactView RT

of our platform exploiting our ocean coverage services will see

is becoming a must-have data source on major data platforms

enhanced functionality thanks to the higher frequency, coverage and

throughout the maritime industry.

less than one-minute latency delivered by the exactViewRT satellite

Peter Mabson, President & CEO, exactEarth

constellation. This means that our popular predictive services will be more accurate than ever before, allowing our customers to monitor

MarineTraffic is committed to providing the very best global ship

and plan more precisely.

tracking service for the six million users of the service. The enhanced

Argyris Stasinakis, Partner Business Development, MarineTraffic

service contributes to the MarineTraffic vision of making the shipping industry more transparent, efficient and eco friendly.

13 JUNE 2019

MARINETRAFFIC PARTNERS WITH EXACTEARTH TO DELIVER

MOST COMPLETE SHIP TRACKING YET FORWARDER magazine

ISSUE42

27


INDUSTRY NEWS

SHIPPERS DEMAND EFFICIENCY 6 JUNE 2019

...& TECHNOLOGY BRINGS IT

D

igital practices and technology adoption are bringing

Mr Frost underlined how Cogoport is delivering a digital

greater productivity, effectiveness and profitability in

transformation that is now driving better shipping solutions for its

the shipping and logistics industry, Cogoport President

global customer base.

It’s a change for the better – providing clarity

Flemming Frost told industry leaders yesterday (Wednesday) at

and transparency to shippers, while reducing their costs with a simpler,

a major shipping conference in the Netherlands. Speaking at the

more efficient and effective booking product. Customers themselves

Evofenedex SCM Summit in Zoetermeer, Mr Frost said the time is

say that Cogoport is saving them between 10-15% on every container

now ripe for technology to play a much bigger role in shipping, in

shipment and these efficiencies will continue to increase as we remove

order to drive efficiencies for all concerned.

archaic and timely processes,

Mr Frost, previously Director of Logistics at Tesla and European

The Evofenedex SCM Summit was organised with a theme of –

CEO for Damco, the Maersk Group’s global logistics business, is now

Logistics and platforms: future music or harsh reality? Speakers

a core part of a leadership team spearheading the rapid development

included representatives from leading industry organisations including:

of Cogoport - a global online freight marketplace.

Capgemini, Uber freight, Tradelens, DiManEx, etc. Participants

Flemming said.

discussed the progress of new platforms and marketplaces, like Speaking at the Evofenedex SCM Summit, he said:

Traditionally

Cogoport, and their role in today’s supply chain and economy.

the industry has been marred by opacity, information asymmetry and inefficiency. But now our freight industry is slowly being rethought

However, Mr Frost joined others in warning that industry

and disrupted by technology, with conventional processes being

inefficiencies were being tolerated, unnecessarily, because of a slow

transformed and transparency being demanded by customers in the

rate of adoption of new technology within the past decade.

market. Technology, like the Cogoport platform, is helping companies to recast value chains, improve client satisfaction, customer and

Only last week a ‘Global Freight Forwarding 2019’ report from

financial management, and to increase their profitability – which can

Transport Intelligence, warned of the wasted opportunity for shippers.

only be good for the global economy.

Markets and technologies have both developed significantly, but the overall landscape is broadly similar to that in the previous 10 years,” said the report, adding: “There appears little drive within the sector to change things fundamentally, and the large number of parties involved in the supply chain has made visibility difficult to achieve.

28

FORWARDER magazine

ISSUE42


FORWARDER magazine

ISSUE42

29


INDUSTRY NEWS

AIRBRIDGECARGO & CARGOLOGICAIR JOIN CARGO.ONE 3 JUNE 2019

TO OFFER THEIR GLOBAL CAPACITIES DIGITALLY ● Innovation leaders: AirBridgeCargo and CargoLogicAir among the first airlines to offer spot market capacities for digital booking

Offering our capacities on cargo.one enables us to meet customers’

growing demand for digital solutions and to give forwarders of all sizes access to our large global freighter network.

● Access to new customers: cargo.one enables AirBridgeCargo and

Robert van de Weg, VP Sales and Marketing, Volga-Dnepr Group

CargoLogicAir to reach new groups of customers through digital distribution channel

Being capable now to better reach small and medium-sized forwarders through cargo.one will also help us increase our

● Strong support: Forwarders welcome the decision to make

short-term capacity sales and thus our load factors, to grow

capacities available for online booking, giving them faster access to

even more sustainably.

freighter capacities

David Kerr, Chief Executive Officer, CLA

London|Berlin, June 3, 2019 - In a major move for the industry,

The move to partner up with cargo.one is highly welcome by freight

leading cargo airlines AirBridgeCargo (ABC) and CargoLogicAir

forwarders. Hauke Langert, CEO Airfreight at Skyline Express

(CLA) are entering into a global partnership with air cargo booking

International, commented:

platform cargo.one to become the first all-cargo airlines to make

access to freighter capacities is a real game-changer. cargo.one now

their capacities available for digital booking with instant confirmation.

allows us to have 24/7 access to CLA and ABC capacities and enables

Gaining faster and more efficient

us to serve our customers and partners based on real-time rates. Through the partnership, ABC and CLA will be able to market their global capacities to cargo.one’s rapidly growing customer base of

This view is echoed by Steffen Löbert, Managing Director at CS4

hundreds of freight forwarding companies digitally. Forwarders of

Logistics:

all sizes will in turn be able to search for, compare and book offers

to expand our relationship with ABC and CLA because of the much

of ABC and CLA.

easier access now.

30

FORWARDER magazine

ISSUE42

We highly welcome the partnership and looking forward


ABOUT AIRBRIDGECARGO AIRLINES

ABOUT CARGOLOGICAIR

ABC is one of the world’s fastest-growing cargo airlines,

Launched in 2015, CargoLogicAir is the United Kingdom’s

and its expanding route network connects customers in the

only maindeck freighter airline. Headquartered close to

largest trans-regional markets of Asia, Europe and North

London Heathrow Airport and with our main operating base

America, covering more than 30 major cargo gateways

at London Stansted Airport, we connect British companies

and accommodating trade flows worldwide. All flights are

with prime export markets in Europe, North America, the

operated via ABC’s cargo hub at Moscow Sheremetyevo

Middle East and Asia Pacific. We also enable international

Airport, featuring the latest equipment and guaranteeing

businesses to bring their goods to the UK to supply British

seamless connections throughout the airline’s expanded

companies and consumers. CargoLogicAir’s growing fleet

international network in a 48-hour delivery time, including

of modern, nose-loading Boeing 747 freighters includes the

handling, all managed by highly skilled and qualified ground

new generation 747-8F with its increased payload of 139

handling personnel.

tonnes and incorporating the most advanced technologies to enhance its cargo carrying capabilities and environmental efficiencies. Our team of more than 200 experienced and

ABOUT CARGO.ONE

highly-trained professionals are working in close partnership with customers in a wide range of key industry sectors. We aim to ensure our operating network supports their major

Cargo One GmbH (cargo.one) was founded in Berlin in

trade lanes and offers the time-critical delivery solutions

August 2017 by the entrepreneurs Moritz Claussen, Oliver

they need to enhance their business reputations with buyers

Neumann and Mike Rötgers. The company has developed

around the world.

a platform for booking and marketing air freight capacities. cargo.one focuses on offering and booking dynamic freight rates, making it the first booking platform of its kind. IATA air freight forwarders can search, compare and book these rates on the cargo.one platform in real time and receive immediate booking confirmation. Partner airlines gain access to a costeffective, data-driven and fully digital distribution channel. cargo.one's product changes long and asynchronous booking processes by telephone or e-mail, enabling substantial savings on both sides. The cargo.one team combines international experience in building digital business models with relevant expertise in the modernization of B2B processes.

We are very excited to enable this industry-first. ABC and CLA

The offering of AirBridgeCargo and CargoLogicAir capacities

are spearheading innovation for all-cargo airlines to become more

is planned to go live later this summer after completion of the

digital and thus customer centric. And, they are now able to access

integration of the carriers’ in-house systems with cargo.one.

the untapped market of smaller and medium-sized forwarders that were previously not able to book with them. This will help them to further up their sales and load factors across their networks. Moritz Claussen, managing director and founder of cargo.one. FORWARDER magazine

ISSUE42

31


INDUSTRY NEWS

EMBRACING NEXT-GEN TECH JUNE 2019

WITH CROWN COURIERS

C

rown Couriers is the UK’s leading nationwide bespoke sameday courier. From one control centre based in the midlands, Crown Couriers runs 24/365 ensuring every

consignment receives the same dedicated service, day or night. Operating nationwide across the UK and Ireland with a fleet of over 500 vehicles, we are truly providing a service to all. Crown Couriers offer the complete logistical solution providing warehousing and storage space for businesses. Innovation is at the heart of Crown Couriers. Continually investing in new technology enables us to find ways to deliver more for our customers, offering increased flexibility and better communication.

Investment into dynamic text and email notification software enables

From online booking and live GPS tracking, optimised route

us to provide proactive, real-time updates in relation to the status

planning, dynamic text and email notifications to secure online

and location of a consignment direct to the customer, in the most

stock control are a few of the offerings which allows us to cater

timely and effective way.

for more specific requirements. Online booking and Live GPS tracking provides our customers with a The implementation of intelligent route planning software has

secure log in area. Offering the greatest flexibility when it comes to

provided Crown Couriers with the ability to schedule its fleet of

booking and managing their consignments. Using live GPS updates,

over 500 vehicles holistically, ensuring routes are coordinated in the

Crown Couriers online tracking software provides the customer

most effective manner. Through the clever detection of current and

with the most up to date information, allowing them to monitor

imminent traffic issues and the elimination of unnecessary mileage,

their consignment as it progresses. That includes the visibility of

this impressive system allows us to deliver an enhanced experience

POD’s from the point of delivery.

for our customers, whilst driving cost savings.

32

FORWARDER magazine

ISSUE42


Crown Couriers also offer a smart link telephone system, integrated

Managing Director, Tim Seagers expressed that innovation is most

e-Finance, barcode scanning and a secure online stock control

effective when used as a tool to support and not replace the human

system used in the warehouse. The online stock control creates a

element of its service. The investment in technology has supported

complete logistical solution meaning that Crown Couriers clients

our 24/365 customer service teams to work more efficiently and

receive a quick and efficient turn around, and can keep up with any

communicate with the customers quicker.

surge in consumer demand. Finding new innovative technological ways to a deliver a better Internally, Crown Couriers have transformed from using localised

service is a key priority to Crown Couriers. Using a combination of

servers to cloud based servers. Cloud based servers allow staff to

the 24/365 control centre, manned by our experienced customer

access sites from any computer system and location, it also cuts

service teams with innovative technologies has allowed Crown

down the possibility of downtime. Crown Couriers are introducing

Couriers to develop a bespoke and tailored service.

thin clients instead of desktop PCs which use less energy and give quicker response times. Using technology like this is a more effective

Call our team today: 0330 333 4400 or alternatively email:

and efficient method.

info@crowncouriers.co.uk. You can also visit our website at: www.crowncouriers.co.uk

FORWARDER magazine

ISSUE42

33


INDUSTRY NEWS

MULTIMODAL 2019

MULTIMODAL 2019 IN REVIEW

WHAT IS MULTIMODAL? Chances are, if you’re involved in the freight and logistics

2019’s show

industry, you’ve probably heard of Multimodal. Multimodal is an

According to Meantime Communications, over 9,000 visitors

annual three-day event held in Birmingham NEC, bringing freight

attended the show, a third of which were from shipping, retail

forwarders, hauliers, operators and suppliers to the industry

and manufacturing. More than 60 speakers took part in the

together, all under one roof. The event has been running for

seminars that were scheduled, discussing issues around Brexit,

eleven years, and will be back for its twelfth year in 2020.

Blockchain and more.

Why attend Multimodal?

Each year, Multimodal welcomes exhibitors and visitors from the

Multimodal is one of the most talked about events in the

UK, Ireland and northern Europe. The event includes an awards

logistics industry. It is the chance for exhibitors to showcase

ceremony on the Tuesday evening, which recognises industry

their products and meet new and existing clients, which can

specialists for their hard work and success.

produce promising leads. The event was a perfect opportunity for exhibitors to display Multimodal gives attendees the opportunity to: •• Meet and do business with the UK’s leading

their branding, products and services for not only customers, but other businesses. With this in mind, FORWARDER spoke to exhibitors to gain some feedback about the event.

shippers, importers and exporters •• Network with over 10,000 visitors at the only must-attend

We have found Multimodal this year really beneficial in terms

event for the UK and Ireland’s transport and logistics sector

of getting our brand out in front of potential new customers,

•• Reach over 800,000 key shippers and transport and logistics

showing a range of our products, whether that is our packing

personnel through your association with the Multimodal

benches, conveyor system, strapping tools, but also through

marketing campaign

to our cart section and robot wrapper…it has really been a

•• Schedule meetings and spend invaluable face to face time with your key customers, prospects and industry decision makers at the Multimodal VIP room

34

FORWARDER magazine

ISSUE42

spectacle for people. Darren Smith, Marketing Manager, Southgate


AWARDS CEREMONY Multimodal hosts an awards ceremony each year to recognise

This year’s FTA Multimodal Awards Evening was held at the

the hard work and achievements that are made within the

VOX, Resorts World at the NEC on the 18th June 2019. The

supply chain. This includes air, road, rail, maritime and freight

awards ceremony hosted over 800 guests, VIPs and staff, which

forwarding services, and the winner is decided through a vote

also provided a great networking opportunity. The evening

from the readers of Multimodal’s newsletter.

was hosted by Steve Davis OBE, where he shared his hilarious anecdotes and humorous stories, which made for a very entertaining evening. FORWARDER would like to congratulate all nominees and winners of the 2019 awards.

Port Operator of the Year

Multimodal Personality of the Year Award

THE WINNERS

sponsored by Eddie Stobart Logistics

Sponsored by Dennison Trailers

DP World

Jeremy Nixon

Air Cargo Operator of the Year

3PL of the Year

Multimodal 2019 Exhibitor of the Year

sponsored by Pallite

sponsored by Maersk

Sponsored by Gravity Supply Chain

DHL Global Forwarding

Kuehne + Nagel

Kuehne + Nagel

Road Freight Operator of the Year

Pallet Network of the Year

LERS Excellence in Innovation Award

sponsored by Maritime Transport

sponsored by Crown Lift Trucks

Sponsored by Exxon Mobil

DSV

TPN, The Pallet Network

John Lewis Partnership

Rail Freight Operator of the Year

Young Logistics Professional of the Year

LERS Leadership in Fleet Efficiency Award

sponsored by Howard Tenens

Sponsored by Forth Ports

Sponsored by Bridgestone

Freightliner

Craig Bickley, Maritime Transport

Sainsbury's

Sea Freight Operator of the Year

Shipper/Partner of the Year

sponsored by Freightliner

Sponsored by Bristol Port Company​

Mediterranean Shipping Company

Asahi with Malcolm Logistics

FORWARDER magazine

ISSUE42

35


INDUSTRY NEWS

MULTIMODAL 2019

MULTIMODAL 2019 IN REVIEW

HOW DID FORWARDER GET ON AT THE SHOW? A note from Rachel, the Editor

FORWARDER magazine had a great presence at Multimodal

From a content creation aspect, Multimodal gave me a great

2019. Our stand showcased various products, from our

opportunity to find out what types of products and services are

magazine to freightwebsite.design, and it was great to display

out there that you might not typically come across on a day-to-

the last two issues of the magazine. As a team, we noticed

day basis. I met a variety of companies including Transpereon,

that the quality of meetings were significantly high. This meant

Descartes, Gravity Supply Chain and Hazchem, giving me insight

that we could not only meet existing readers, but we could

into how their product impacts the freight and logistics sector.

introduce the magazine to new audiences, whether they were

As an editor, my job requires a lot of research and keeping up to

visiting or exhibiting the event.

date with the latest trends and technology. Technology plays a huge part in the supply chain, so taking the time to find out about the latest innovations was not only thought provoking, but would benefit my industry awareness when writing for FORWARDER.

36

FORWARDER magazine

ISSUE42


TESTIMONIALS For MSC, Multimodal presents a great opportunity to join with our industry peers, foster our customer relationships and develop new business opportunities. The work of Robert Jervis and his team, to host this event each year, is a real asset to our industry. Multimodal enables businesses like ours to continue to develop commercial presence through the recent difficult trading period, and is testament to Robert’s vision, determination and understanding of our industry. Dan Everitt, Managing Director, MSC UK   This is the first time that Freightliner has sponsored the VIP Lounge, which still provided us with a strong brand presence and a great base from which the team could network with customers and fellow industry colleagues. Lynn Crump, Head of Corporate Communications, Freightliner After three years of attendance we are now established as an exhibitor, and we receive return customers each year who in turn bring other customers to meet and speak with us. Chris Clark, Director Global Sales and Marketing, Cakeboxx Gideon Hillman Consulting attended Multimodal in 2010 for the first time, and have attended all subsequent years leading up to their most recent year of attendance – 2017. Always a positive show, with excellent visitors and friendly exhibitors alike, Gideon Hillman Consulting continues to attend Multimodal year after year, to make new connections, and a number of quality and qualified leads. We eagerly anticipate attending in 2018. Gideon Hillman, Managing Director, Gideon Hillman Consulting

FORWARDER magazine

ISSUE42

37


INDUSTRY NEWS

MULTIMODAL 2019

MULTIMODAL 2019 IN REVIEW THE INTERVIEWS Multimodal provides the perfect opportunity for exploring

in hearing about what the industry has to offer – we know our

the industry in the present day and what it has to offer.

readers are too Furthermore, we are always keen to hear how

FORWARDER took the time to schedule interviews with

the magazine is received by our readers, so we also took this

companies that represent different areas of the industry.

opportunity to ask your opinion on our pride and joy.

Speaking to those from all different areas of the supply chain, FORWARDER had chance to have a sit-down conversation

Crossing our media platforms allowed us to reach different

with some of the most innovative and exciting projects to date.

forms of content: editorial and video. You can access our videos on our website or YouTube channel.

Aware that we were covering the Multimodal 2019 event, we wanted to provide our audience with something a little

Like what you see? Want to be a part of the discussion?

bit different. Something slightly outside the box, as well as

Let us know!

complementing our online presence. We are always interested

Descartes with Andrew Tavener, Head of Marketing Descartes (Nasdaq:DSGX) (TSX:DSG) provides on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes. Andrew presented FORWARDER with information about Descartes and the services that they offer to the supply chain. Andrew goes onto to explain how he thinks the industry is shape-shifting to adapt to an online data supply chain, making optimisation of transport organisation key without having to compromise the driver hours’ legislation. Find out what Andrew has to say about this matter in the full interview.

38

FORWARDER magazine

ISSUE42


Gravity Supply Chain with Dave Graham, Head of One Commercial Team Gravity is a cloud-based business network and execution platform for supply chain management and global trade. We offer a suite of apps built for today’s mobile and ‘always-on’ workforce that simplifies the planning, execution and optimization of your end-to- end supply chain, regardless of company size, industry or vertical. In short, we eliminate the clutter so you can focus on what matters most - serving your customers. FORWARDER had the chance to speak to Dave Graham, who enlightened us about Gravity Supply Chain. We spoke about how technology is changing the freight industry, and we are now transporting goods in a much more digitalised world. Having all your eggs in one basket (or, on one software, should I say) isn’t always a bad rule to live by. The supply chain is as fast-paced and can be incredibly complex in terms of communication between sectors.

The Hazchem Network with Nada Marinovic, Network Director and PGS Global with Kerry Rayner, Key Account Manager The Hazchem Network is the only pallet network dedicated to chemicals Backed by the biggest names in UK chemical transport we offer simple pricing, next day delivery and 100% assurance. The network offers next day nationwide service for single (or greater) pallet consignments. 100% compliant: ADR fleets, DGSA, HERS back-up. Our chat with The Hazchem Network provided insight into freight that specifically deals with dangerous and hazardous goods… hmm, how fitting! We were keen to find out what The Hazchem Network is and how it helps its members to safely deliver dangerous and hazardous materials. Kerry from PGS Global is one of The Hazchem Network’s members, which demonstrated how the network can assist and benefit the user.

YOU CAN WATCH ALL OF THESE INTERVIEWS & OUR VIDEO MONTAGE OF THE SHOW ON OUR WEBSITE ...JUST SEARCH ON THE SITE FOR 'THE INTERVIEWS' FORWARDER magazine

ISSUE42

39


FOCUS ROUNDUP

DANGEROUS GOODS

TRAIN TO HIRE APRIL 2018

...GEODIS INVESTS IN BASIC TRAINING FOR ITS FUTURE HAZARDOUS MATERIALS DRIVERS

A

t both its Lillebonne and Villers-Saint-Paul sites in France, all

As the transport sector in France faces serious challenges in

of which are dedicated to the chemical sector, GEODIS is

recruitment and driver retention, employee skills and the stability

offering integrated training to 22 job seekers. The training

of our teams are more than ever the key elements of our quality of

is offered in partnership with Pôle Emploi [the French national

service,

employment agency], the training organisation AFTRAL, and the

Road Transport.

explains Olivier Royer, GEODIS’ Executive Vice President

French Driving School (ECF). As part of the bargain, trainees will

and gas, which demand a high level of technical sophistication and

receive 'hazardous materials' driver positions on permanent contract.

unfailing safety.

Since last February, GEODIS’ Lillebonne site has been supporting

A similar project is underway at the Villers-Saint-Paul site, which also

ten job seekers through a customised career development course,

specializes in the transport of chemical and gas products. It involves

in preparation for their recruitment in May as “chemical-gas” drivers

twelve job seekers, holding only a C licence at the start, who will

on permanent work contracts.

undergo 280 hours of training (FIMO, ADR, CE licence) conducted

This is especially true in the areas of chemical

by AFTRAL, in order to be hired on permanent contract. Meanwhile, each will have benefited from an integrated training given by the ECF, which will include: the heavy vehicle licence CE

With these measures, GEODIS, as a leading employer in France,

(authorizing, in France, the driving of vehicles whose materials

reinforces its commitment to training and development. Following

or merchandise exceed 7.5 tons); FIMO (Obligatory minimum

Lillebonne and Villers-Saint-Paul, similar train-to-hire campaigns are

basic training) skills training; and ADR (European Agreement

already being planned for other GEODIS chemical sites.

concerning the International Carriage of Dangerous Goods by Road) authorization. The skill development of future drivers will be

This project is co-financed by GEODIS and OPCA Transports, an

provided by GEODIS, which will get its new hires the 'super heavy'

agency that finances professional training in the transport sector.

CE licence and train them for several weeks, in teams of two, on

It benefited from the support of Pôle Emploi in the preselection of

the specific processes of its clients.

candidates and the payment of compensation during their training.

40

FORWARDER magazine

ISSUE42


WANT TO KNOW MORE? Further information can be found at geodis.com

ABOUT GEODIS GEODIS is a top-rated, global supply chain operator recognized

Currently GEODIS has over 40,500 employees, a direct presence

for its passion and commitment to helping clients overcome their

in 67 countries, and a global network spanning 120 countries.

logistical constraints. GEODIS’ growth-focused offerings (Supply

GEODIS’ parent company, SNCF Logistics, is a division of the

Chain Optimization, Freight Forwarding, Contract Logistics,

SNCF group (the French National Railway Corporation). In

Distribution & Express, and Road Transport) coupled with the

2017, GEODIS reached €8.1 billion in sales and continues to

company’s historical success has led to wide-spread recognition

position itself for global growth.

including being ranked #7 worldwide and #4 in Europe.

FORWARDER magazine

ISSUE42

41


FOCUS ROUNDUP

NORTHERN IRELAND

MAY 2019

RHA ANNOUNCES ITS FIRST

NORTHERN IRELAND POLICY MANAGER T he Road Haulage Association has announced its first policy

John is a very well-respected figure with incredible industry and

manager for Northern Ireland. John Martin – a logistics

regulatory knowledge – this will be a huge asset to our members.

professional with over 30 years’ experience in the sector

We’re very pleased to welcome John to the RHA.

– will assume the newly created role on 1 July as the RHA boosts the sector’s profile in Northern Ireland.

John is well-known in the industry and has had a distinguished career in the Department for Infrastructure, working his way up from a vehicle and driving examiner, to head of the Transport Regulation Unit. He was also the Department’s chief transport enforcement officer for 15 years, the deputy head of the Transport Regulation Unit for over four years, and the interim traffic regulator for 18 months. He also has considerable transport policy experience working with DVSA, DfT and the EC. John Martin said:

This is a fantastic opportunity for me to work for

the Association and represent its members. My skills, knowledge and experience of working inside government will greatly enhance the RHA profile within the region and give greater local representation. I’m looking forward to joining the team and engaging with all parties at a very challenging time.

42

FORWARDER magazine

ISSUE42

Richard Burnett, Chief Executive, RHA


T

he Freight Transport Association (FTA), which represents

Trade between Britain and Northern Ireland is key for the

logistics operators on both sides of the Irish Sea, is calling

continued success of the nation’s economy. For such a key route,

on the government to prioritise the infrastructure deficit

the lack of consistent road surface is a headache for both freight

leading to and from Loch Ryan, which handles approximately 45% of

operators and local residents, and deserves urgent attention.

Northern Ireland’s trade with the rest of the UK.

Bypasses need to be constructed as a priority for the villages that the road currently travels through, and we would urge Transport

Trading conditions are already under stress over business’ Brexit

Scotland to investigate the possibility of duplicating the current A9

concerns, and the uncertainty on delivery times caused by an

pilot scheme, which uses average speed cameras and increased speed

ageing road network is only compounding the problem. The A75

limits of 50mph, to keep this key economic corridor to and from

in Scotland is the quickest direct route connecting Great Britain to

Northern Ireland open and functioning efficiently.

shipping serving Northern Ireland and is vitally important for ‘just in

Chris MacRae, policy manager for Scotland, FTA

time deliveries which retailers and agri-food producers in Northern Ireland rely on.

There are 9,000 sailings a year on the Loch Ryan to Belfast route,

Seamus Leheny, policy manager for Northern Ireland, FTA

carrying 410 thousand units of freight. However, growth on the route of 1.3% in the year to date is outstripped by far greater growth in movements on the route between Dublin and Holyhead. This will only continue if the inadequate quality of the A75 is not addressed soon.

GREAT BRITAIN / NORTHERN IRELAND TRADE NEEDS BETTER ROAD SUPPORT FEBRUARY 2018

SAYS FTA

FORWARDER magazine

ISSUE42

43


FOCUS ROUNDUP

AFRICA

MAY 2019

NAVIGATE RESPONSE WELCOMES

NIGERIAN & ITALIAN PARTNERS

TO CRISIS COMMUNICATIONS NETWORK

N

avigate Response welcomes two new partners to its

Joining the network, Adedayo Ojo said...

global crisis communications network to strengthen coverage in the key maritime hotspots of West Africa

and the Mediterranean.

This is a great opportunity for us, and for Navigate Response. West Africa – and especially the Gulf of Guinea – has seen more than its fair share of maritime incidents in recent years, not least with

Continuing pirate activity in West Africa has repeatedly drawn

the rise in offshore piracy. Caritas can assist Navigate's clients who

international media attention and presented signification local

may be dealing with West Africa's fragmented and often government

changes for shipping companies. To further strengthen the support

influenced media to help ensure accuracy and to protect the client's

available to our clients, Navigate Response is proud to have partnered

licence to operate within the region.

with Caritas Communications led by Adedayo Ojo. In Italy, recent media interest in the maritime industry has been With offices in Lagos, Nigeria and Accra, Ghana, Caritas is a leading

largely driven by the ongoing Mediterranean refugee crisis and the

Africa-focused reputation management and communications

bankruptcies of established maritime brands. Italy's complex media

agency. Caritas specialises in crisis management, having developed

and political landscape, which is often driven by close personal

emergency response procedures for leading brands including the

relationships, presents significant difficulties for outsiders. Navigate

Nigerian affiliates of Total and ExxonMobil, and leading indigenous

Response is delighted to be working with Riccardo Masnata, who

players such as MainOne and Honeywell Group. Their cross-sector

brings more than 20 years' experience as a public relations advisor

experience includes maritime, oil and gas, and aviation.

and journalist in the maritime sector.

44

FORWARDER magazine

ISSUE42


Riccardo Masnata and his team have worked for leading Italian

We are delighted to bring two more communications

and international brands including MSC Cruises, APM Terminals,

specialists into our global response network. Their

Blu Navy, Genoa Oil Terminal, USCLAC (Italian shipmasters'

teams add both crisis management expertise and vital

association), British Gas, CRN (Ferretti Group) and Archimede

knowledge of regional media landscapes. Our network

Maritime Training Network.

of 42 offices in 28 countries provides our clients with unrivalled access to local experts backed up by the

Joining the Navigate Response global network, Riccardo said...

global experience necessary to respond effectively to any maritime incident.

I am delighted to be part of Navigate's global network. I believe partnership is paramount in any crisis, when maritime stakeholders and media relations need to be managed. The initial response is critical and both the cultural and communications terrain requires careful regional navigation. Welcoming Adedayo Ojo and Riccardo Masnata, Chief Operations Officer at Navigate Response, Dustin Eno said...

FORWARDER magazine

ISSUE42

45


FORWARDER SPOTLIGHT

CROWN COURIERS

C

rown Couriers is the UK’s leading nationwide bespoke

distribution. Passionate about innovation, we have the capability

sameday courier. Established in 1990, we have been creating

to develop systems and processes to suit the needs of any sector.

bespoke sameday courier solutions for our customers for

almost three decades. We understand that a ‘one size fits all’ approach

From one control centre based in the Midlands, Crown Couriers

doesn’t always offer the best service; that’s why our experienced

runs 24/365 ensuring every consignment receives the same dedicated

account managers work with businesses to develop a service that is

service, day or night. Operating nationwide across the UK and

tailored to meet their individual requirements, including stock control

Ireland with a fleet of over 500 vehicles, we are truly providing

management, route planning and bespoke KPI reporting.

a service to all. Our drivers are carefully selected and specifically trained to meet the bespoke needs of our customers enabling us to

Our experience in working across a wide range of sectors makes us

respond quickly to varying demands. Every driver is security cleared,

a knowledgeable and reliable logistics partner for businesses from a

uniformed and carrying I.D.

variety of industries, for example; healthcare, professional services, automotive, information technology, aviation & AOG, logistics and

46

FORWARDER magazine

ISSUE42


Offering a wide range of services Crown Couriers are very passionate

Crown Couriers offer the complete logistical solution providing

about how important your consignment is. With sameday delivery at

warehousing and storage space for businesses. The 11,500 ft²

the core of our business, Crown Couriers only uses dedicated vans

highly secure and modern warehouse is situated in Tamworth

which are traceable from delivery to collection. The control centre is

adjacent to the control centre. A prime location for distribution

also manned throughout the night by our experienced teams, ensuring

across the UK, with easy reach from Junction 10 of the M42

the same high level of service is maintained consistently. We have also

and both the M6 and M1 motorways, enabling Crown Couriers

invested in forward-thinking, dynamic route planning technology to

to operate both collection and delivery services to and from

help save businesses time and money on their scheduled and multi-

locations across the country. We offer palletisation and shrink

drop deliveries. We are very keen on providing specialist services by

wrap, pick and pack and a cross dock facility, as well as online

applying our expertise to develop a solution that truly adds value for

stock control: a complete solution meaning that Crown Couriers

your business. By working in collaboration with our customers we are

clients receive a quick and efficient turn around, and can keep up

able to produce flexible, tailored same day solutions.

with any surge in consumer demand.

FORWARDER magazine

ISSUE42

47


FORWARDER SPOTLIGHT

CROWN COURIERS

Crown Couriers are passionate about innovation. Investing in new

Being greener and cleaner is becoming of more importance to us all.

technology enables us to find ways to deliver more for our customers,

A recent study by our Commercial Manager shows a reduction in our

offering increased flexibility and better communications. Our online

carbon footprint average of nearly 10% for Q1 2019 compared to an

booking and real-time GPS tracking allows you to follow your

analysis in Q1 2017. Crown Couriers are aware of the environmental

consignment from booking right through to delivery. The optimised

impact carbon emissions have and are always looking to become a

route planning capability enables us to offer more to our customers,

more environmentally friendly service.

with the ability to schedule our fleet holistically, ensuring routes are coordinated in the most effective manner. Investment into dynamic

So why choose Crown Couriers? If you are a looking for a same day

text and email notification software enables us to provide proactive,

dedicated service, operating from one control centre then Crown

real-time updates in relation to the status and location of a consignment

Couriers is the right option for you. We pride ourselves as a logistics

direct to the customer, in the most timely and effective way.

partner providing services across many different industries.

48

FORWARDER magazine

ISSUE42


FORWARDER magazine

ISSUE42

49


FORWARDER FOCUS

HAZARDOUS & DANGEROUS GOODS

DANGEROUS GOODS 101 ...ALL YOU NEED TO KNOW H

azardous and dangerous goods need to be handled with the appropriate care – self explanatory, really. Transporting these types

of goods comes with (potentially) great risk, and if the right procedures are not carried out, it may lead to fatality. From symbols and codes, to how the rules and regulations were introduced, FORWARDER has put together a ‘hazardous and dangerous

goods 101.’ Think of it as your very own dangerous goods freight bible, if you like…

DANGEROUS OR HAZARDOUS?

Dangerous goods (abbreviated as DG) are generally items or substances that pose a risk to health, safety, property or the environment when being transported. Hazardous goods or materials

THE GLOBALLY HARMONIZED SYSTEM OF CLASSIFICATION & LABELLING OF CHEMICALS (GHS)

The GHS is a classification of hazardous and dangerous goods which

(abbreviated as HAZMAT) are substances – solids, liquids or gases

is internationally known and agreed. The GHS body is managed by the

– that can harm people, animals, property or the environment, and

United Nations and uses standardised hazard testing criteria, universal

therefore have to adhere to chemical regulations.

warning pictograms and safety sheets which contain information about types of hazardous products. The regulations for hazardous

Hazardous goods include materials that are radioactive, flammable,

and dangerous goods to be carried by road are highly prescriptive.

explosive, corrosive, oxidizing, toxic, pathogenic or allergenic. Furthermore, physical conditions such as compressed gases and

The GHS label and standardised information took quite a while to

liquids or hot materials can be classified as hazardous during certain

become highly prevalent in industry, but the system has been widely

circumstances, for example a gas reaching a temperature that could

used as of 2017 in most major countries around the world, including

make it inherently dangerous.

throughout the EU.

50

FORWARDER magazine

ISSUE42


HOW DID THE REGULATIONS & DANGEROUS GOODS LEGISLATION START?

IMPORTING DANGEROUS GOODS INTERNATIONALLY

was in a consultative document, published in the late 1970s following

international standards must be met as governed by the UN

the introduction of the Health and Safety at Work Act in 1974.

Committee of Experts, which are contained in a so-called

This document was, however, too complex, and was later changed

'orange book', which covers all information from codes,

in the following three divisions...

classification, packaging, labelling and the transport modes

The very first regulations created for dangerous goods classification

In the need for international dangerous goods transport,

of dangerous goods. •• The Classification, Labelling and Packaging of Dangerous Substances Regulations 1984 (CPR) •• The Dangerous Substances (Conveyance by Road in Road Tankers and Tank Containers) Regulations 1981 (RTR) •• The Dangerous Substances (Conveyance by Road in Packages) Regulations 1986 (PGR) Fast forward to more recent times and a European agreement regarding the International Carriage of Dangerous Goods by Road (ADR) came into force in 2004. The ADR agreement grants permission for dangerous goods to travel between multiple countries, under the condition that the full requirements are met. According to IATA, Sub-Section 1.5 of the IATA Dangerous Goods Regulations (DGR) requires training for dangerous good handlers and transporters. Required levels of training are dependent on the occupational responsibility, but it applies to all industry workers involved in air transport, freight forwarding, ground service providers and airlines. NOTE: There have been significant changes to the 60th edition of the Dangerous Goods Regulations (DGR), which went into effect 1 January 2019. Please ensure you have read the most up-to-date document if you are involved in hazardous or dangerous goods transportation.

FORWARDER magazine

ISSUE42

51


FORWARDER FOCUS

HAZARDOUS & DANGEROUS GOODS

HOW ARE DANGEROUS GOODS LABELLED?

Examples of symbol labels:

Dangerous and hazardous goods are usually labelled with a diamondshaped sign with a red border to signify danger (regional versions also exist). The Globally Harmonized System of Classification and

Toxic

Labelling of Chemicals lists the following signs depending on the type and severity of the substance. Label elements include... Symbols – These are GHS hazard pictograms, which convey

Corrosive

information regarding health, physical and environment. Harmful chemicals and irritants are marked with an exclamation mark to warn for its danger. Pictograms are usually diamond-shaped, with

Signal words – Words that signify 'danger' or 'warning' are used

red borders, white backgrounds and black symbols.

to highlight hazards and differentiate the severity between hazard categories. Only one word should be used per label, and the word should only be used for the most severe hazards. GHS Hazard statement – Standardised phrases that are allocated to categories which describe the nature of the hazard. For products that contain more than one hazard, clear and correct information displaying these hazards is required. Product identifier – this is essentially an ingredient disclosure, which names (and numbers) the hazardous product contents which should also incorporate the substance’s chemical identity. Labels should also include a description of how corrosive or harmful it is to the body, such as skin irritation, serious eye damage, germ cell mutagenicity etc.. Supplier identification – the contact details (name, address, telephone number) of the supplier.

52

FORWARDER magazine

ISSUE42


CLASSES OF HAZARDOUS GOODS

Class 2 , Gases

descriptions are required to be documented when handling and

Gases tend to be stored under pressure in order to reduce its volume,

transporting the goods.

saving space when transporting and storing. Should the pressure be

Hazardous goods are classified into divisions. These classification

released suddenly, the fast air release can create high energy release

Class 1, Explosives

and rocketing, putting the surroundings in danger. Furthermore, as most gases are denser and heavier than oxygen, meaning that exposure of

Explosives contain material apt to changing from its resting state into

the gases in confined spaces can cause suffocation. Some gases liquefy

(very hot) gas. This produces a rapid and violent chemical reaction,

under pressure in normal temperatures, such as chlorine and ammonia.

otherwise known as an explosion. When an explosion occurs, the chemical energy (heat) rises to several thousand degrees, expanding

Gases are also separated into divisions due to their physical dangers:

and forcing outwards. There is a range of low and high explosives,

2.1 Flammable gases

and not all chemical reactions are triggered in the same way. Some

2.2 Non-flammable, non-toxic gases

react from violent shock (e.g. a high-speed traffic accident), high

2.3 Toxic gases

temperatures (e.g. fire), and some even by low temperature.

Class 3, Flammable liquids There are six divisions of explosives in Class 1, ranging from highexplosive reactions to low. These divisions are crucial when

Flammable liquids such as petroleum (petrol) and industrial processed

transporting loads, as the different types of loads will most likely need

(alcohol) are highly flammable if exposed to a naked flame. Fuels

different levels of care, safety procedures and transport specifications.

are one of the largest tonnage of dangerous goods transported in the freight industry. The flashpoint for petrol is -40º C, meaning it

Explosives are acknowledged as NEQ (Net Explosive Quantity)

burns at normal temperatures, whilst diesel’s is 65º C, which has

when documented during transport, which is usually unconnected

to be heated to be able to burn. The UN Class 3 limit is generally

to the gross weight.

flashpoint 60º C, which is not classified as dangerous for transport.

Division

Flammable liquids are set in Packing Groups in reference to their

1. Mass explosion hazard

boiling point and flashpoint.

2. Projection hazard only 3. Fire hazard and minor blast or minor projection hazard

Packing Group Initial Boiling Point Flashpoint (closed cup)

4. Minimal hazard

I

Below 35º C

5. Blasting agents

II

Above 35 º C

Below 23 º C

6. Very insensitive denoting articles

III

Above 35 º C

>23 º C and <60 º C

FORWARDER magazine

ISSUE42

53


FORWARDER FOCUS

HAZARDOUS & DANGEROUS GOODS

Class 4.1/4.2/4.3

5.2 – Organic peroxides, its molecule structure contains carbon

Flammable solids

and oxygen which makes the substance vulnerable to ignition.

Spontaneously combustible

Materials are likely to be used in industrial settings, and can as

Dangerous when wet

a result be unpredictably explosive. Usually classified as either Class 1 or Class 5.2, reflective of its purpose. Often kept at

4.1 – Flammable solids, usually burn more easily than materials

a temperature-controlled (refrigeration) level to keep the

like wood and paper. When burning of these flammable solids

molecules inactive and to prevent from reacting (and creating a

occur, the flames will be aggressive and rapid, resulting in high

fire or explosion). Organic peroxides can be highly damaging to

levels of heat. Flammable solids can also decompose dangerously

the human body, specifically the eyes.

and produce toxic gases.

Class 6.1/6.2 4.2 – Spontaneously combustible, can either be in solid or liquid

Toxics

form. Spontaneously ignite when in contact with oxygen, so must

Infectious substances

be kept in airtight protection or as liquids under a special blanket. Ignition levels can vary depending on the material, ranging from

6.1 – Toxics, which are chemical poisons that can cause damage

five minutes to lengthy periods of time. Classification also

to the human body, whether it be exclusive to one exposed part,

adheres to Packing Groups I, II and III depending on the ignition

or the entire body. Toxics must not be able to get inside of the

level of the material.

body, whether it be through swallowing, breathing or absorption of the skin as the toxics can kill in minutes. Some toxics may not

4.3 – Dangerous when wet, reacting with water (liquid or vapour

kill if the exposure is low, but will harm the body. 6.1 can be in

form), which causes flammable gases. These flammable gases can

solid or liquid form, and toxic gasses are classified as Class 2.3.

ignite through the heat of the reaction. Class 4.3 must be kept in watertight, sealed containers.

6.2 – Infectious substances, contains pathogens, such as microorganisms that can cause infectious diseases in both animals and

Class 5.1 / 5.2

humans if exposed to the substance.

Oxidising Agents Category A – Substance is capable of causing permanent

Organic peroxides

disability or life-threatening diseases to humans or animals. 5.1 – Oxidising Agents, feature high oxygen content, which can be the reason for a chemical reaction. May oxidise with other flammable and combustible materials, producing heat and resulting in fire and burning. The only way to put out an Oxidising Agent-caused fire is by large amounts of cold water.

54

FORWARDER magazine

ISSUE42

Examples are: Rabies Virus, Ebola Virus and Hepatitis B Virus.


Class 7

Class 8

Radioactives

Corrosives

Radioactives are materials that have unpredictable atoms that change

Corrosives, often described as acids of alkalis, are highly damaging

their structure at random over a period of time, emitting radiation

substances that can cause positive chemical changes, affecting the

that can be harmful to animals and humans. Depending on the type

material that has come in contact with it. This can be highly damaging

of radiation, exposure can cause damage to the body, including

to the body, destroying tissue and organs in the human body.

mutation and biological changes. Radioactive packages are generally safe to import and export, as the packaging acts as protection.

Corrosives are packaged specially with the corrosive level considered.

However, it can still be dependent on how radioactive the source is.

Assigned to Packing Groups, corrosives are packaged according to its ability to destroy the full thickness of skin tissue over an observation period. There are strict requirements for transporting corrosives, especially via ocean freight.

Class 9 Other Substances Class 9 covers the substances that arenâ&#x20AC;&#x2122;t already covered by the previous classes, yet still threat some sort of danger. Furthermore, these properties cannot be included in the UN Class system due to crossing two or more Class boundaries. The information has to be recorded on the individual material to warn for dangers and what the contents includes. The two UN numbers in Class 9 for environmentally hazardous materials. UN 3077 Environmentally Hazardous Substance Solid N.O.S and UN 3082 Environmentally Hazardous Substance Liquid N.O.S.

FORWARDER magazine

ISSUE42

55


FORWARDER FOCUS

HAZARDOUS & DANGEROUS GOODS

Packaging and tanks As highlighted in some of the classified substances above, materials may

SAFETY DATA SHEET

The Safety Data Sheet (SDS) are key documents that must be used

need special packaging or tanks to contain them. Whether it be for

to safely supply, handle and use chemicals. It is required to be used by

storage or transport purposes (or both), it is vital that the packaging is

the REACH (Registration, Evaluation, Authorisation and restriction

suitable. Should the goods be incorrectly packaged or stored, it could

of Chemicals) Regulation, and is enforced for safety reasons due to

increase risks, and even trigger ignition, corrosion or harm.

the high-risk nature of the dangerous goods. The SDS details about the hazardous goods plus risk assessment information by Control

Referring to volume 2 of the aforementioned 'orange books',

of Substances Hazardous to Health Regulations (COSHH). A SDS

ADR require that the packaging is defined by standardised terms

is not an assessment itself, but more of an informative document.

(Chapters). Transporters are also required to list details regarding the construction and testing of the packagings/tanks.

WHEN SHOULD YOU SUPPLY AN S.D.S?

According to REACH Regulations, you must provide a SDS if Here is an example of the details that should be provided when

you supply a substance or mixture that is classified as hazardous

listing the packaging and/or tanks when transporting a load:

under the CLP Regulation, if you are a supplier and your customer

•• UN No.1263 Paint product in PG I (first entry)

requests a SDS, or you are a supplier of a product listed as ‘special

•• Column 8 shows that it may be packed according

case’ in the CLP Regulation. Even in the event of using materials

to the instruction P001

that are not classified as hazardous, but contain small amounts of

•• In turn, top of column 8 directs you to para 4.1.4, which

hazardous substances, a SDS is required. Full details for when you

gives the details of what P001 allows.

should supply a SDS can be found on the REACH document on

A wide range of packaging types is given.

the hse.gov.uk website.

(Taken from hse.gov.uk )

Different requirements may apply according to the details of previously mentioned, Packaging Group (PG). In most cases, packaging needs to be certified to UN standards. Testing may need to be carried out on the packaging to test for its durability. Certified packaging is referred to as 'type-approved', or 'UN certified'. Examples of types of tanks are pressure receptacles (aerosols), intermediate bulk containers, portable tanks and vacuum-operated waste tanks.

56

FORWARDER magazine

ISSUE42


WHAT INFORMATION NEEDS TO BE LISTED ON AN S.D.S? 1. Identification

2. Hazard(s) identification 3. Composition/ information on ingredients 4. First-aid measures 5. Fire-fighting measures 6. Accidental release measures 7. Handling and storage 8. Exposure control/ personal protection 9. Physical and chemical properties 10. chemical stability and reactivity 11. Toxicological information 12. Ecological information 13. Disposal considerations 14. Transport information 15. Regulatory information 16. Other information

TRANSPORTING HAZARDOUS GOODS

Hazardous goods have to be transported with care. Depending on the mode of transport, special requirements may have to be made in order for the load to reach its destination safely with minimal risks. For example, dangerous Class 1 high-pressure gas loads on an air cargo load could increase risks being at higher altitude, or 4.3 (Dangerous when wet) loads may need extra attention if being carried via sea. According to the IATA Dangerous Goods Regulations (DGR), shippers must provide a DG Shipper’s Declaration (DGD) as well as an electronic version (e-DGD). The electronic version is required for digital, safety and accessibility reasons.

Rachel Jefferies, Editor, FORWARDER

57

Sources: DSV.com, Health and Safety Executive (hse.gov.com), REACH and Safety Data Sheets, IATA, Transporting Dangerous Goods @ GOV.UK, DGR FORWARDER magazine ISSUE42


REGIONAL FOCUS AFRICA

A

lthough we are living in a high-tech and high-security

Pirates use varying methods of attack to maximise surprise, but

world, Somali pirate attacks still occur and it is

the most common techniques being employed use high-speed

a common problem for ships that pass from the

motorboats, or skiffs, launched from mother ships (to extend

Mediterranean Sea through to the Indian Ocean. Pirate

their reach) to approach and fire at the target vessel(s). Pirates

attacks are not only a great danger for the safety of those on

may use weapons such as rocket-propelled grenades to slow

board, but goods may also be jeopardised. One of the main

down the ships and gain access to the deck. Once the pirates

trade routes for UK and Europe ocean cargo is through the

have hijacked the ship, they will most likely demand a large

Mediterranean Sea, passing through the Suez Canal to the

ransom for the safe return of the crew, the goods on board and

Red Sea and the Arabian Sea. This route gives access to the

the ship itself.

east of the globe, accessing major regions such as India, UAE, China and the north of Africa and then on to Australia, and

Should a load need to be transported to the East, there is a

while this route provides opportunities for importing goods,

real risk that the ship could be hijacked. Of course, this creates

it comes at great risk.

dangers and implications for the load being transported, as it could cause delays or even goods to go missing. The Somali piracy issue

Somalian pirates target ships that pass through the closing of

is one of Africa’s largest freight route problems. With that said,

the Red Sea, hijacking for goods and keeping the crew on board

governments and cargo businesses are constantly attempting to

hostage. According to World Shipping Council, there were

reduce these risks. Governing bodies and companies such as

439 pirate attacks and 45 merchant vessels hijacked worldwide

the World Shipping Council (WSC), International Chamber of

during 2011, at the peak of Somali piracy. 237 of these attacks

Shipping (ICS) and International Maritime Organisation (IMO) all

and 28 of these hijackings occurred in the Gulf of Aden, off the

go to great lengths to ensure that shippers can access this route

coast of Somalia, and in the wider Indian Ocean. At the time

as safely as possible, avoiding traps or opportunists.

these statistics were released, 12 ships and over 170 seafarers were being held hostage by Somali pirates for ransom.

Governments actively monitor the affected areas and offer training and information on what to do if captains spot any signs

So, what types of freight are at risk of being hijacked? Typically,

of being targeted or are under attack. Furthermore, the IMO

liner vessels (e.g. container ships and roll-on/roll-off vessels)

Maritime Safety Committee (MSC 89) are now approved to

are at less risk due to their higher operating speeds, boarding

provide guidance to ship owners and operators. This includes

height above the water and the bulky nature of their cargo.

the use of private armed guards on ships operating in the high-

However, liner vessels are still targeted by Somali pirates. The

risk areas for further protection.

pirates are increasing their advantage by using already-hijacked merchant ships when attacking in the northern Arabian Sea and along the coast of India. This is around 1,500 miles from the coast of Somalia itself.

58

FORWARDER magazine

ISSUE42


WANT TO KNOW MORE? Further information can be found at worldshipping.org

439 pirate attacks and 45 merchant vessels hijacked worldwide throughout 2011. 237 of these attacks and 28 of these hijackings occurred in the Gulf of

439

45

Aden, off the coast of Somalia, and in the wider Indian ocean.

Although governments are currently providing help for shippers, it is clear that more still needs to be done. Maritime shipping associations have initiated the 'Save our Seafarers' campaign, which fights for further security and efforts to be made to reduce the number of attacks. Governments are being challenged to make changes, such as authorising naval forces to detain pirates and to prosecute and punish them. After the peak of piracy in 2011, attacks dropped sharply after the implementation of such measures, until in 2012 they had reached a six-year low.

SOMALI PIRACY Rachel Jefferies, Editor, FORWARDER magazine

...WHAT 'ARRRR THE ISSUES?

FORWARDER magazine

ISSUE42

59


REGIONAL FOCUS

K

enya is a member of East African Community (EAC). It has the largest Gross Domestic Product (GDP) economy in south east and central Africa. Kenya’s has a population

of approximately 41 million. Over 60 UK companies operate from Kenya, including Barclays bank, British Airways, BAT, Standard Chartered bank, Diageo, GlaxoSmithKline, Unilever, De La Rue, Finlays, G4S, Tullow Oil and BG Group. Benefits to UK businesses exporting to Kenya include... •• Fully liberalised economy – free flow of trade and foreign private investment •• Good financial and legal systems compared to sub-Saharan Africa

Challenges to doing business in Kenya include... •• Strong competition from the east, especially on price

•• Skilled workforce

•• Security threats

•• Regional entry point for the east Africa region – Nairobi serves as a regional economic hub

•• Infrastructure limitations

•• Well-established private sector

•• Bureaucracy

•• English is the official language

•• Counterfeiting

•• Daily flights from the UK

•• High levels of corruption (145 out of 175 on the corruption index)

•• Can be high cost of doing business (such as taxes)

•• Ranks 136 out of 189 for ease of doing business according to World Bank

EXPORT

You should ensure you take the necessary steps to comply with the requirements of the UK Bribery Act.

TO KENYA

ISSUES & REGULATIONS 60

FORWARDER magazine

ISSUE42


TRADE BETWEEN UK & KENYA

TAXATION & CUSTOMS

The UK is one of the largest foreign investors in Kenya.

Tax

Bilateral trade totals over £1.3 billion.

Kenya has the following direct and indirect taxes: •• income tax

UK exports to Kenya declined from £272.4 million in 2012

•• customs and excise duties

to £252.1 million in 2013.

•• Value Added Tax (VAT)

The top 4 UK exports for 2013: •• Tea (£91.4 million)

•• corporate tax •• personal income tax

•• Vegetables (£76.1 million)

More information can be found from the Kenya Revenue

•• Crude vegetable materials (£60.4 million)

Authority or by contacting the Department for International

•• Baby prams, toys and games (£3.7 million)

Trade (DIT) Kenya.

Legal considerations

Customs

Kenya’s legal system is based on English law and practice.

You can find more about import tariffs in the Market Access Database.

Standards The Kenya Bureau of Standards (KEBS) is responsible for

Documentation

the preparation, adoption and application of standards

Companies need a number of documents to set up in Kenya,

for imported and domestically manufactured products.

including:

All products must have a test certificate from an ISO/IEC

•• Certificate of Registration

17025 accredited laboratory.

•• Company PIN Number •• VAT number

ENTRY REQUIREMENTS

Department for International Trade (DIT) Kenya can give advice on these documents.

You need a visa to enter Kenya. Passports should be valid for at least 3 months after the end date of your visit.

It is also essential to obtain or issue receipts and invoices whenever transacting to avoid potential disputes.

You can get different types of visa on arrival by air with a cash payment. The different types are: •• Single entry (USD 50) •• Multiple entry (USD 100) •• Transit (USD 20)

https://www.gov.uk/government/publications/exporting-to-kenya/ exporting-to-kenya Contains public sector information licensed under the Open Government Licence v1.0.

FORWARDER magazine

ISSUE42

61


FORWARD TECH

V

ast amounts of shipping companies rely on manual

Cracking down on what is most important for containerised

procedures to record data onto their transportation

shipping, Ocean Insights recognised that it is imperative to

management system (TMS). Whilst it’s a traditional

know the location of containers, especially if they are at high

process, this form of data handling can be unreliable, potentially

risk. This includes customers with high volumes of containers

threatening a company and their assets. An outdated method?

across multiple carriers, so the built-in container track-and-trace

Perhaps. Considering that we live in such a digitalised world,

solution alerts clients each time a container’s ETA changes or

this could be seen as an old-fashioned process. Especially when

if the container is stationary at a port longer than expected.

we are exposed to readily available features such as monitoring,

The solution further delivers a complete suite of carrier and

alerts and GPS and tracking.

While manual processes

port performance statistics, offering business intelligence

are time consuming, inefficient and add to the unnecessary

for efficient planning and decision-making through the use of

cost digital adoption is lagging, especially in ocean freight,

detailed performance analytics provided to the customer. As an

says Dr. Felix Richter, CEO, Ocean Insights.

example, performance comparisons for China Ocean Shipping Company (COSCO) as well as Orient Overseas Container Line

Conscious that ocean freight is crying out for an innovation to

(OOCL) provides information about the transhipment ports that

increase the visibility of overseas shipping, Ocean Insights has

are prone to delays, highlighting options where additional time

created a data-driven solution. Ensuring that freight forwarders

purchases from carriers could avoid future demurrage costs.

can manage their workflow digitally and monitor their freight operations, Ocean Insights’ IT ‘Container Track & Trace’ technology

Sea ports are flooded with import loads, and there are around

could be the future of the logistics industry. Ocean Insights’ close

five-million sailing schedule changes every day. A service that

work with Beneficial Cargo Owners (BCOs) provides an insight of

provides improved visibility in ocean freight shipments is key.

the technicalities in the shipping industry, addressing its technology

Ocean Insights delivers strategic supply-chain visibility that also

to suit the needs of each shipper’s pain points. Richter states that

solves schedule data reliability. Ocean Insights’ Sailing Schedule

Ocean Insights 'provides effective data and solutions to curtail IT and

database monitors, updates and curates schedule data around

data complexity and automate the container tracking processes.'

the clock.

HELPING YOU TO


Richter confirms,

we provide the most accurate and

complete sailing schedule data on all shipping lines and

ABOUT OCEAN INSIGHTS

services.

This standardised approach to ocean freight

Ocean Insights was founded in Hong Kong in 2012. With

also makes the API easy to integrate with clients’ existing

offices in India and Germany, the Ocean Insights Team

TMS systems and software.

is today operating on global scale, providing data and intelligence for the logistics industry to improve visibility

The number-one priority for shipping data handling is quality

and transparency in ocean freight.

of results. In order to achieve quality, you need efficiency, reliability and security. Using the most-updated methods and

For the first time ever, we combine container liner schedules

technology for recording data will not only decrease your

and carriers’ container tracking information with neutral AIS

risk of monetary losses, but also human error.

vessel tracking data, allowing our customers to plan and monitor operations on a level never experienced before.

Rachel Jefferies, Editor, FORWARDER magazine

With a strong IT focus and an expert team of data analysts, we take pride in supporting our customers and showing the guiding thread in a field where data is often hardly available and even less often comparable. Our team is constantly working on new approaches and innovative solutions that will make your day-to-day operations easier and give you knowledge and tools to let you be a step ahead. And we’re growing! Ocean Insights’ innovative Container Track & Trace software service connects carrier information with actual vessel whereabouts, providing neutral, real-time information for all your shipments, independent from the carrier and booking channel. Container status updates, ETA, schedule changes and delays are consolidated from multiple sources and standardized across all carriers, allowing logistics teams all around the globe to take action before things go wrong in their logistics chain. Moreover, Ocean Insights‘ Container Sailing Schedules service offers over 96 percent of the world’s sailing routes and schedules in one consolidated service package, curated and quality-assured.


WELCOME TO FREIGHTABASE

F

reightabase is an online digital platform for sourcing specialist

At Freightabase we understand that consumersâ&#x20AC;&#x2122; needs are changing,

carriers to or from any part of the globe. You can source

and with constant time constraints freight buyers need to make

all carrier types, ranging from airlines, shipping lines, freight

educated decisions quickly. The idea of a shipping manager being able

forwarders and parcel carriers.

64

FORWARDER magazine

to source information to make a well-informed decision is exciting. ISSUE42


QUICK QUOTE

The ‘Quick Quote’ is designed to assist busy cargo owners who may not have the time to do an advanced search. Simply complete a very simple form and our customer services team will do the rest for you. The service is available on desktop and mobile and the app is being released soon.

DIRECTORY

The ‘Directory’ is recommended if you are looking for a carrier by name or in a specific location. You can also select carriers by key words, e.g. ‘perishables’ or ‘project cargo’. The Directory also lists service suppliers to the industry, e.g. marine insurance or mergers & aquisitions.

LOADING LIST

The ‘Loading List’ is a more advanced search where users can find carriers that specialise in a specific trade lane or shipping route. You can select mode of transport, collection and delivery point. This will then produce a list of specialist carriers to consider for your shipment.

FORWARDER magazine

ISSUE42

65


M&A for the global freight & logistics industry

+44 (0)20 3872 6906 â&#x20AC;˘ enquiries@freightmergers.com 11 Gower Street, London

Freight Mergers are specialists in selling owner-managed freight forwarding, transportation and logistics businesses. For most company owners, selling their business is the most important financial transaction of their life. Therefore, we tailor our services to each individual clientâ&#x20AC;&#x2122;s needs, utilising our mastered, proactive approach to selling businesses that connects strategic buyers with sellers who are aiming to realise the value of their business. We have over ten years of experience in the sector and, due to our specialist approach and unparalleled network, we can put you in touch with international and domestic trade buyers.

www.freightmergers.com 66

FORWARDER magazine

ISSUE42


F R E I G H T

Are you planning to buy or sell a freight forwarding company? FORWARDER magazine

ISSUE42

67


M&A FOCUS

F R E I G H T

WITH

COMPANIES

FOR SALE FRENCH FREIGHT FORWARDER

GERMAN FREIGHT FORWARDER

Ref. 898FM | France

Ref. 763FM | Germany

Key business features

Key business features

•• Established in 2004

•• International air & ocean freight forwarder

•• Privately owned

•• Privately owned – one shareholder

•• International air & ocean: 70%

•• 3 offices across Germany

•• Logistics & road freight: 30%

•• 19 staff

•• 46 staff (2 locations)

•• 50% air freight, 50% sea freight | 70% export, 30% import

•• Clearly defined 2nd-tier management structure

•• Sectors: events logistics and general cargo

•• Export: 66% (China, India, S.E Asia) | Import: 33%

•• Export to China, South America, North America

•• Sectors: aerospace, events, AOG, general cargo

•• Import from China

•• Turnover €16m

•• Turnover €7.0m

•• EBITDA €1.0m

•• PBT €1.0m

IF YOU ARE INTERESTED IN ANY OF THESE OPPORTUNITIES, PLEASE CONTACT... FORWARDER magazine ISSUE42

68


SELLING OR BUYING A FREIGHT COMPANY? GET IN TOUCH

+44 (0)20 3872 6906

enquiries@freightmergers.com

GERMAN FREIGHT FORWARDER

SOUTHERN & SOUTH AMERICAN N.V.O.C.C. & FORWARDER

Ref. 290FM | Germany

Ref. 448FM | South East USA & South America

Key business features

Key business features

•• Established in 1980

A licensed, national customs broker, freight forwarder and NVOCC

•• Privately owned

•• Established 20 years ago

•• 2 offices across Europe, 44 staff combined

•• Privately owned – looking to continue under new ownership

•• 90% sea freight – Asia, EU, Far East | 10% air freight

•• 20 staff across 3 locations

•• Imports: FAK Cargo, consumer, textiles, industrial

•• Sector: focus on moving large mining, construction and oil/gas machinery, also moving general freight

•• Exports: Automotive, chemicals, industrials

•• 60% ocean | 30% road | 8% air | 2% rail

•• Owner would look at retaining a minority stake in the business

•• Turnover $10m

•• Turnover €20m | PBT €200k •• No debt

DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS

david@freightmergers.com +44 (0)20 3872 6906 FORWARDER magazine ISSUE42

69


M&A FOCUS

F R E I G H T

COMPANY SUMMARY:

WITH

MULTIMODAL FREIGHT FORWARDER

Ref. 2232FM | London Heathrow (LHR) Key business features

AIR

Import 17% Export 48% OCEAN

•• Company trading 10+ years •• Six full-time members of staff including two Directors •• IATA and BIFA accredited •• Diverse spread of clients, top 15 represent 78% of T/O •• Global network of partners offering multimodal solutions •• Moved 683,218 kg of air freight in 2017 ••157 LCL and 175 FCL shipments in 2017

Financials

Import 18% Export 8% ROAD

Import 3% Export 1% UK DOMESTIC

4%

FINANCIALS

T/O: £1.3m Adj. PBT: £200k

2018 ••Turnover: £1.30m

GET IN TOUCH

+44 (0)20 3872 6906

•• Gross profit: £410k •• Adj. Profit Before Tax: £200k 2017 ••Turnover: £1.43m •• Gross profit: £454k

SELLER OF THE MONTH •• Adj. Profit Before Tax: £220k

70

FORWARDER magazine

ISSUE42


Ref. 4356FM | UK, US & Germany Overview •• My client offers global freight forwarding, customs brokerage and supply chain management providing air, ocean & road services alongside value-added services •• Having grown organically over a period of 45 years, they are now generating annual consolidated revenue of €300+ million •• Originally established in Europe, they now have a worldwide presence with 20 offices and 1,000+ employees whilst still remaining privately owned ••The primary markets for my client are China, U.K, Australia, South Africa, the Middle East and the U.S. •• With consistent profits and a capital fund, my client is in a strong position with the ability and capacity to acquire privately owned companies

Investment remit •• Focus on international freight (air and ocean), with limited trucking or domestic operations •• Companies located in UK, U.S and Germany ••Turnover of the business to be a minimum of €5.0m, preferably €10m - €50m •• Privately owned companies •• 5+ staff •• Gross operating margin: Expected to be in region of 15 to 30% •• Company must control business rather than large amounts of agent-routed cargo

BUYER OF THE MONTH FORWARDER magazine

ISSUE42

71


RECRUITMENT FOCUS POWERED BY

72

FORWARDER magazine

ISSUE42


FORWARDER magazine

ISSUE42

73


RECRUITMENT FOCUS POWERED BY

LOGISTICS PLUS PRESENTS NEW

LOGISTICS CAREERS PLUS MORE FOR DUMMIES BOOK L ogistics Plus Inc., a leading worldwide provider of

transportation, logistics and supply chain solutions, is proud

to announce that is has partnered with John Wiley & Sons,

publishers of the For DummiesÂŽ books series, and author Daniel

Stanton, aka 'Mr. Supply Chain,' to present a new Logistics Careers Plus More For DummiesÂŽ book.

The logistics industry is critically important to both our national and global economies. More than 50 million people are employed worldwide in the logistics sector. Logistics and supply chain management is about seeing a business as an interconnected system. Logistics Careers Plus More For Dummies explains why pursuing a logistics career is an exciting and rewarding professional opportunity. This book starts by explaining what a supply chain is, and then shows how to plan and manage a career as a successful logistics professional. Whether you're fresh out of high school, or pursuing a college degree, the logistics industry is always looking for professional interns, drivers, planners, specialists, programmers, managers, and leaders. To download an electronic edition of the book, please visit: www.logisticsplus.net/dummies Hard copy editions are available upon request at: www.logisticsplus.net/contactus

74

FORWARDER magazine

ISSUE42


WANT TO KNOW MORE? Further information can be found at logisticsplus.net

ABOUT DANIEL STANTON

ABOUT JOHN WILEY & SONS, INC.

Daniel Stanton, PMP, CSCP, SCPro, MSCE, MCP, MBA,

Wiley empowers researchers, learners, universities, and

M Eng is a global executive with expertise in supply

corporations to achieve their goals in an ever-changing world.

chain management and project leadership. He has

For over 200 years it has been helping people and organizations

worked with Caterpillar, the U.S. Navy, APICS, MHI,

develop the skills and knowledge they need to succeed.

and several smaller firms. He's also been a professor at

Wiley develops digital education, learning, assessment, and

Bradley University, Jack Welch Management Institute,

certification solutions to help universities, businesses, and

and National American University.

individuals move between education and employment and achieve their ambitions. By partnering with learned societies, it

Daniel is recognised as a LinkedIn Learning Insider, a "Pro to

supports researchers to communicate discoveries that make a

Know" for Supply & Demand Chain Executive Magazine, and

difference. Its online scientific, technical, medical, and scholarly

a Supply Chain Futurist for IBM Watson Supply Chain. Learn

journals, books, and other digital content build on a 200-year

more at www.danielstanton.com.

heritage of quality publishing. Learn more at www.wiley.com.

ABOUT LOGISTICS PLUS INC. Logistics Plus Inc. provides freight transportation, warehousing,

The Logistics PlusÂŽ network includes offices located in Erie, PA;

fulfillment, global logistics, business intelligence technology,

Little Rock, AR; Los Angeles, CA; Riverside, CA; San Diego, CA;

and supply chain management solutions through a worldwide

San Francisco, CA; Visalia, CA; Atlanta, GA; Chicago, IL; Detroit,

network of talented and caring professionals. The company was

MI; Lexington, NC; Buffalo, NY; New York, NY; Olean, NY; Akron,

founded over 23 years ago in Erie, PA by local entrepreneur, Jim

OH; Cleveland, OH; Charleston, SC; Nashville, TN; Dallas, TX;

Berlin. Today, Logistics Plus is a highly-regarded fast-growing

Fort Worth, TX; Houston, TX; Laredo, TX; Winchester, VA;

and award-winning transportation and logistics company. With

Madison, WI; Australia; Bahrain; Belgium; Brazil; Canada; China;

a strong passion for excellence, its 500+ employees put the

Colombia; Czech Republic; Egypt; France; Germany; Hong Kong;

"plus" in logistics by doing the big things properly, and the

India; Indonesia; Kazakhstan; Kenya; Libya; Mexico; Netherlands;

countless little things, that together ensure complete customer

Poland; Saudi Arabia; Singapore; Taiwan; Turkey; UAE; Uganda;

satisfaction and success.

and United Kingdom; with additional agents around the world. For more information, visit www.logisticsplus.net or follow @LogisticsPlus on Twitter.

FORWARDER magazine

ISSUE42

75


RECRUITMENT FOCUS POWERED BY

10 CONFIDENT BREXIT APPOINTMENTS

AT FREIGHT LOGISTICS SOLUTIONS

F

reight Logistics Solutions of Pontypool was established the

Chris Williams, formerly of Sphere Recruitment has joined as

day after the UK referendum result in June 2016. After

Associate Finance Director...

huge success over the past three years, and a move to

Looking to turn over £5.6m over the last year, FLS has made

its new HQ in January, recent account wins have supported new

incredible progress over the past three years and has a great current

Brexit-driven appointments.

run rate of £10.5m. The HMRC and currency exchange is going to be an increasingly important element of our business. It’s going to

The brain child of Ieuan Rosser – formerly Managing Director of

be an exciting next few years

outsourced labour company Smart Solutions – FLS was established as a supply-chain management / freight forwarding company to support

With extensive experience in the freight sector, Steve Anderson

UK manufacturers in the under-resourced freight transport sector.

and Charly Spence have joined the Client Solutions team as regional managers. They will look at increasing sales across the UK and

After an exceptional first three years trading and new account wins,

developing new 'European' Lanes on behalf of our clients.

FLS has made ten confident new appointments to the business. Joining the Operations Team is Vickie Dampier-Pearce from Paul Cleverley, formally Head of Digital Marketing at MRA Marketing,

Concordia. She will lead the FLS Sea and Air Freight Team. Helen

Gloucestershire and previously Marketing Director at Smart

Waite has joined as commercial administrator to look after the

Solutions, has been engaged as Marketing and Communications

increased pressures on European road transport brought on by

Director. He also joins the board...

Brexit. Robyn Lewis, also from Concordia, and Anthony Ford from

The government’s advice to manufacturers during the Brexit

XPO are joining the team as Road Transport Planners.

process is to strike new relationships with supply-chain managers and freight forwarders, to support them during the change in the

Following successful completion of their apprenticeships FLS has

European trading landscape. My job is to make sure FLS is one of

also appointed Emily Edwards to the Finance Team and Ben Jones as

their top choices when considering who to partner with.

Transport Planner. They are the first to complete FLS’s own in-house logistics apprenticeship, which they passed with flying colours.

76

FORWARDER magazine

ISSUE42


Ieuan, South West Natwest Entrepreneur of the Year continues... We have just mobilised another five-year onsite logistics contract in South Wales with huge service-quality improvements and cost

ABOUT FLS

savings for our new client. Certainly, increasing our outsourced

Established by Ieuan Rosser in Wales in 2016, Freight Logistics

contracts is where our business development is heavily focused.

Solutions was created in reaction to Brexit, the UK driver shortage and the skills deficit in the transport sector.

Wales start-up company of the year, Freight Logistics Solutions really is a ‘Brexit Baby.’ Ieuan spent a number of years working with manufacturing

FLS provides supply chain management and freight transport

clients across Wales and England who were really struggling with their

solutions to over 250 clients across the UK.

transport requirements. They either faced huge difficulties in sourcing drivers for their own fleet as a result of the UK's huge shortage of

With over 12,000 carriers on its books, FLS has grown

drivers or they struggled to achieve the capacity and service quality

over the past three years from two to 25 staff and to £5.6m

required to be able to take their business to the next level. With a huge

turnover 2018-19.

resource of preferred suppliers, delivering around the globe through road, air and sea, FLS is a transport partner with enormous potential.

FLS won the 2017 Wales Global Startup Business of the Year award. The company also won Service Start-up, Capital

Ieuan comments,

Lots of manufacturers have long-running, direct

and Regional Start-up, Global Business Start-up and overall

contracts with hauliers but we have found transport options are often

Wales Start-up Business of the Year in 2018. FLS has won

restricted by the capacity of the hauliers. Resource and competitive

Torfaen Employer of the Year, and was runner up in the

costs are high while service levels are low. Brexit, in whatever

Wales Apprenticeship Awards.

shape, creates a whole additional set of logistical and administration challenges and clients need support to deal with them. FLS is arranging

Ieuan Rosser won Natwest Entrepreneur of the Year,

over 3,000 shipments a month, buying in bulk from preferred suppliers

Southwest, in 2018.

and passing those savings onto our clients. FORWARDER magazine

ISSUE42

77


RECRUITMENT FOCUS POWERED BY

BRANCH START-UP WEST YORKSHIRE ryan@headfordgroup.com | +44 (0)1454 628 787

•• £110K GP new business so far this year and more within pipeline •• Business to bring: 80% road, 10% air & 10% sea •• Mode experience: 50% sea, 25% air & 25% road •• Trade routes: Far East, USA, Eastern & Western Europe •• Salary: £45,000

MANAGING DIRECTOR (WILL RELOCATE UK-WIDE)

BRANCH MANAGER MANCHESTER

jamiew@headfordgroup.com | +44 (0)1454 275 951

•• 10 years’ experience within the industry •• Multi-modal (air, sea & road) •• Directly in charge of 5+ employees •• Operations, sales & business development experience

UK Multimodal Managing Director available for relocation UK wide. Ideally looking for another senior executive level role within an international forwarder of any size. Previous experience primarily with large multinationals. •• Air, Ocean, Road, Rail, 3PL experience •• Managed over 450 employees across multiple UK offices •• Led and overseen merges between companies •• Experienced in aerospace, oil & gas, healthcare and chemical •• Over 30 years of international experience

ryan@headfordgroup.com | +44 (0)1454 628 787

BUSINESS DEV. MANAGER SOUTH EAST – £50k jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Over 10 years within logistics field sales •• Air, ocean & road sales experience •• Won major accounts for a global forwarder •• Specialist in RORO, machinery & automotive sectors •• Based in the South East

EUROPEAN ROAD FREIGHT OPERATOR ESSEX, UK – £25,000 john@headfordgroup.com | +44 (0)1454 275 932

•• 10 years' road freight experience •• Stable career history, 2 jobs in the past 10 years •• Dealing with Euro imports and exports across Europe •• Dealing with all documentation from A-Z

78

FORWARDER magazine

ISSUE42 ISSUE35


CANDIDATES GLOBAL ACCOUNT DIRECTOR ESSEX

jamiew@headfordgroup.com | +44 (0)1454 275 951

SALES EXECUTIVE, GOVERNMENT, DEFENSE & FMS WASHINGTON DC, USA

•• 20 + Years industry experience •• Handles £5 mill GP on blue chip accounts •• Won multiple awards within the industry •• Previous shipping line experience •• Asia, Far East & USA focus

danny@headfordgroup.com | +1 646 915 1495

AIR & OCEAN SALES EXECUTIVE SFO, CA

AIR & OCEAN BUSINESS DEVELOPMENT MANAGER MIAMI, FL

samuel@headfordgroup.com | +1 312 496 6624

•• Achieved $450K+ GP in 2017 •• Territory: National •• 75% new business - 25% existing •• 50% air & 50% ocean – 65% import & 35% export •• Trade routes – Asia, Europe & Latin America •• Verticals: general cargo including high-tech, solar, medical, machines, packaging, temperature controlled, •• Salary: $95K

•• Handles medium – large Project accounts •• Close to $1m GP – 2018 YTD •• Main lanes are Middle East, Africa & S. Asia •• 70% Air, 20% Ocean, 10% Trucking •• Handles accounts nationwide •• No non-compete

lewis@headfordgroup.com | +1 404 592 6315

•• GP for 2017 was around $710,000 •• Territory – Florida with a focus on Miami •• 30% air & 70% ocean – 60% export & 40% import •• Domestic trucking (brokerage LTL & FTL), warehouse & distribution •• Trade routes: Latin America, Asia & Europe •• Salary: $85K

FORWARDER magazine

ISSUE42

79


RECRUITMENT FOCUS POWERED BY

LCL EXPORT OPERATOR SOUTHAMPTON, UK – £26,000–£31,000

OCEAN IMPORT OPERATOR SOUTHAMPTON, UK – £23,000–£28,000

tom@headfordgroup.com | +44 (0)1454 275 934

tom@headfordgroup.com | +44 (0)1454 275 934

•• Manage Export process from

•• All ocean import documentation from A-Z •• Will be dealing with customs entries •• Ocean import experience needed

start to finish •• Receive bookings from clients and issue booking confirmation •• Manage load factors to ensure optimum loading •• Create export customs entries

CUSTOMS CLERK SOUTHAMPTON, UK – £18,000 ROAD FREIGHT OPERATOR LEEDS, UK – £23,000–£26,000 paul@headfordgroup.com | +44 (0)1454 628 785

•• Keeping customers advised and updated at all stages •• Can complete all documents from A-Z •• Experienced in Groupage, LTL, FTL

MULTIMODAL OPERATOR BIRMINGHAM, UK – £neg. paul@headfordgroup.com | +44 (0)1454 628 785

80

FORWARDER magazine

ISSUE35

tom@headfordgroup.com | +44 (0)1454 275 934

•• Will be completing customs entries for ocean imports

•• Will be assisting operations team •• Experience of processing customs entries required

OCEAN FREIGHT BDM SOUTHAMPTON, UK – £40,000 + CAR jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Covering Solent area •• Selling FCL & LCL freight services •• Global forwarder


VACANCIES UNITED KINGDOM

CUSTOMS CLEARANCE CLERK HEATHROW, UK – £22,000–£30,000

GENERAL MANAGER, UK & EUROPE HEATHROW, UK – PACKAGE UP TO £90,000

tom@headfordgroup.com | +44 (0)1454 275 934

jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Completing a high standard of air/sea import customs entries •• Working accurately in fast-paced environment •• 3 or more years’ experience with customs entries

•• Air, ocean & road freight •• Managing around 30 employees •• Strong people management required •• Commercially focused

IMPORT OPERATOR HEATHROW, UK – £27,000–£31,000 tom@headfordgroup.com | +44 (0)1454 275 934

•• Working full import process from start to finish •• Over 2 years’ experience required •• Will be working in a fast-paced rates and bookings department

PRICING SPECIALIST BIRMINGHAM, UK – £26,000–£30,000 paul@headfordgroup.com | +44 (0)1454 628 785

OCEAN EXPORT OPERATOR BIRMINGHAM, UK – £neg. paul@headfordgroup.com | +44 (0)1454 628 785

AIR FREIGHT SPECIALIST (4 ON, 4 OFF) HEATHROW, UK – £28,000–£32,000 tom@headfordgroup.com | +44 (0)1454 275 934

OCEAN EXPORT TEAM LEADER BIRMINGHAM, UK – £neg.

•• Dealing with exports, AOG, entries, cutting AWBs and

paul@headfordgroup.com | +44 (0)1454 628 785

completing data entry •• Strong experience in exports •• 3 years+ experience required

AIR & OCEAN BUSINESS DEVELOPMENT MANAGER KENT, UK – £40,000 + CAR + COMMISSION jamiew@headfordgroup.com | +44 (0)1454 275 951

OCEAN IMPORT OPERATOR BIRMINGHAM, UK – £neg. paul@headfordgroup.com | +44 (0)1454 628 785

•• Mid-sized forwarder •• Covering Dartford, Essex & Solent •• Selling air & ocean services


RECRUITMENT FOCUS POWERED BY

EXPORT MANAGER C. KILKENNY, R.O.I. – €40,000–€45,000 ryan@headfordgroup.com | +44 (0)1454 628 787

•• Leading the Export Operations team •• Acting as the point of escalation for any issues •• Implementing and monitoring KPI’s •• Managing continuous improvement within the department •• Staff appraisals •• Visiting customers where necessary

ROAD FREIGHT BUSINESS DEVELOPMENT MANAGER C. KILKENNY, R.O.I. – €40,000–€50,000 + CAR + BO. ryan@headfordgroup.com | +44 (0)1454 628 787

AIR & OCEAN BUSINESS DEVELOPMENT MANAGER C. DUBLIN, R.O.I. – €45,000–€60,000 +CAR + BO. ryan@headfordgroup.com | +44 (0)1454 628 787

•• Building and maintaining a customer network and hunting for new business

•• Client development •• Maintaining existing relationships •• Presenting monthly and quarterly performance figures to the board and sales team members

DEPOT OPERATIONS MANAGER C. DUBLIN, R.O.I. – €60,000–€70,000 +CAR + BO. ryan@headfordgroup.com | +44 (0)1454 628 787

•• Building and maintaining a customer network

•• Manage a team of supervisors with the responsibility

BUSINESS DEVELOPMENT MANAGER FRANKFURT (JW555) – €60,000

ROAD FREIGHT BUSINESS DEVELOPMENT MANAGER C. DUBLIN, R.O.I. – €40,000–€50,000 + CAR + BO.

and hunting for new business •• Client development •• Maintaining existing relationships •• Presenting monthly and quarterly performance figures to the board and sales team members

jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Selling Air & Ocean solutions •• Global Forwarder •• Covering Frankfurt region •• Asia, Indian subcontinent, Australasian route focus

for drivers, P&L, warehouse sortation, delivery and operations •• Managing a busy depot with 100+ staff •• Drive and lead the change process to deliver a fully integrated service centre operation

ryan@headfordgroup.com | +44 (0)1454 628 787

•• Development of new business •• Retention of existing business, maintain and develop customer relationships

•• Customer negotiation to achieve competitive cost structures •• Handling quotation requests •• Issue sales reports & quote requests and ensure appropriate follow up on all replies

82

FORWARDER magazine

ISSUE35


VACANCIES INTERNATIONAL

SALES MANAGER AMSTERDAM – €5,000 PER MONTH +CAR + BONUS

OCEAN FREIGHT SALES EXECUTIVE COPENHAGEN – COMPETITIVE +CAR + BONUS

john@headfordgroup.com | +44 (0)1454 275 935

john@headfordgroup.com | +44 (0)1454 275 935

A mid-size forwarder in the Amsterdam area are expanding due to growth. They are now looking to hire an experienced Sales Executive, so sell airfreight services across The Netherlands. This is a new business role, where you will work closely with operations to ensure the smooth onboarding of new clients.

An international top 25 freight forwarder are looking to increase their business development team based in Copenhagen

•• 10% Bonus for life of accounts •• Car, Laptop & mobile included

BUSINESS DEVELOPMENT MANAGER ISTANBUL – €5,000 PER MONTH +CAR + BONUS john@headfordgroup.com | +44 (0)1454 275 935

A small forwarder in Istanbul area are now looking to hire an experienced Sales Executive, to sell air & ocean freight services across Eastern Europe. This is a hunter role with lots of opportunities to progress, and grow a team around you.

•• 15% Bonus for life of accounts •• Car, Laptop & mobile included

BRANCH MANAGER STUTTGART (JW890) – CIRCA €80,000 jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Air & Ocean operations •• Managing around 30 employees •• German forwarder with 4 + German offices

•• Work as part of a large international company •• Competitive salary expectation •• Highly generous bonus / commission plan

DECLARANT / CUSTOMS OFFICER ROTTERDAM – NEGOTIABLE, ~€3,200 PER MONTH john@headfordgroup.com | +44 (0)1454 275 935

A large freight forwarder have several vacancies to join their team of declarants in Rotterdam. You will work as part of a team to make sure the company meet their customs requirements to maintain the smooth running of accounts

•• Must hold a declarant license •• Salary is negotiable, approximately €3,200 per month •• Support & training from a well know international freight forwarder •• Highly generous bonus / commission plan

INSIDE SALES EXECUTIVE FRANKFURT (JW221) – €45,000 jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Air & Ocean focused •• Assisting sales team with leads, cold calling •• Inside sales team of 6


RECRUITMENT FOCUS POWERED BY

BUSINESS DEVELOPMENT MANAGER NEW YORK, NY – $80 - 100K

AIRFREIGHT EXPORT OPERATOR HAMBURG (JW443) – €40,000

danny@headfordgroup.com | +1 (646) 915 1495

jamiew@headfordgroup.com | +44 (0)1454 275 951

•• 4 offices in the US – New York x 2, L.A. & New Jersey •• Air, Ocean, Road, Warehousing & Distribution, CHB,

•• Handling all documentation start to finish •• Fast pace air export team of 6 •• General Cargo with worldwide trade routes

PO Management and more

•• Industry coverage: Fashion & Retail, Hospitality, Consumer, Food/Beverage

•• Technology is a big aspect, utilizing CargoWise and offering real-time visibility & tracking

EXPORT AGENT CHARLOTTE, NC – $41K - $45K tom@headfordgroup.com | +1 (470) 558 2953

BUSINESS DEVELOPMENT MANAGER ATLANTA, GA – $70 - 90K + 5% OF ALL GP lewis@headfordgroup.com | +1 (404) 592 6315

•• Air, Ocean, Trucking, Customs Brokerage,

•• 2-3 years export experience required •• CargoWise experience would be a plus •• Working with both air and ocean exports •• Fast paced export department

Warehousing/Distribution

•• Specialize in Government & Bio-Pharma Logistics while also covering FAK

•• Average tenure of 10.6 years per employee •• 10% growth 2017 to 2019

VICE PRESIDENT – CUSTOMS BROKEAGE LOS ANGELES, CA – $110 - 200K lewis@headfordgroup.com | +1 (404) 592 6315

OCEAN IMPORT CO-ORDINATOR LOS ANGELES, CA - $45 - $55 DOE ben@headfordgroup.com | +1 (470) 481 1844

•• Work with President to grow the US business •• Lead branch start-ups •• US offices already in LA, San Francisco, Portland, Seattle •• Services include customs brokerage, consulting, Air/ Ocean freight forwarding

•• Must be comfortable with full Import process (including billing)

•• 2+ years of experience is required (with a Freight Forwarder)

•• Located in Inglewood, LA

OCEAN EXPORT OPERATOR HAMBURG – JW442 jamiew@headfordgroup.com | +44 (0)1454 275 951

•• All export documentation start to finish •• Global top 20 forwarder •• Team of 8

84

FORWARDER magazine

ISSUE35


VACANCIES INTERNATIONAL

IT / SOFTWARE MANAGER FELTHAM/HEATHROW

jason@headfordgroup.com | +44 (0)1454 628 779

Our client is a medium-to-large-sized freight forwarder, which has kept a focus on excellence in service and personalised solutions for our customers. Facilitating this service-driven culture is an experienced staff with a wealth of knowledge in all facets of international forwarding and logistics.

•• Full-time position •• Salary discussed on application •• Excellent benefits Position

The client is aiming to bring in an IT/software manager on a full-time basis to manage their in-house system, which is currently outsourced. This role may be suited to a Senior Software Manager looking at moving into IT management where they will be in charge of this product. The client wishes to separate this software to run the logistics side of the business. Skills and knowledge

•• SQL •• Cloud (AWS preferable) •• e-Commerce •• Some coding will need to implemented but is dependent on the candidate, C# .NET is suitable •• Should be able to manage integrations For more information, please contact Jason Pocock for further details and the next stage of the interview process.


Fill your vacancies

Back oďŹ&#x192;ce

Let us assist with your company's growth...

Finance

Europe +44 01454 275957 ryan@headfordgroup.com

86

FORWARDER magazine

ISSUE42

Operations Sales Management

USA Sourcing market-leading talent.

www.headfordgroup.com


Your strategic growth partner. Executive Search • Branch Startups • Senior Appointments • Mergers & Acquisitions • Media

Considering a change? More responsibility? Fairer pay? Better commission? Send us your CV today...

Asia +1 404 592 6315 lewis@headfordgroup.com

Middle East +971 (0) 45 015 675 simon@headford.ae

FORWARDER magazine

UAE

ISSUE42

87


MARKETING FOCUS WITH

R

unning your own website isn’t a walk in the park. It needs to look sharp, run smoothly and regularly requires your

COMMIT TO CONTENT

One of the best ways to drive traffic and website interaction is by

undivided attention. If your website is a successful one, it

posting unique content on your site. Many websites achieve this

can be a champion of your company. So how can you ensure you’re

through a blog feature, writing posts that could spark interest from

getting the best out of your website?

web users within their industry. For example, you might want to

START THE RACE RIGHT

write informative posts, which will remain timeless and relevant to users who search for the keywords that happen to be featured

You wouldn’t run a race with a sprained ankle. Chances are, you’d

within your post. Alternatively, your posts could be industry news

have lost the race before it had even begun. Effort and time wasted,

related, which will attract attention from anyone searching live,

and you’d probably end up in a worse state than you started. Think

trending buzzwords. It’s ideal to switch up your posts and maybe

about this principle, but with your website. Why post content and

even create categories once your posts become more numerous.

expect results when it’s not running (excuse the pun) properly in

If you’re struggling for inspiration, just ask yourself what sort of

the first place? Is your website’s performance up to scratch? Is it

content you would be interested in reading about.

designed with both aesthetics and usability in mind? Does it have enough high-quality content to drive your site to Google’s top results? These are all questions you should be asking to make sure your website is at its optimum running pace.

CONSIDER GOOGLE ADS (AKA ADWORDS)

It will provide you with traffic (the website kind, not the transport kind), but you will have to be prepared to dig into your pocket. Although there is a fee, your website will reach the top tier on Google’s search results with keyword searches. Once you start receiving more traffic, you will notice a spike in sales leads and customer interaction. While this can become expensive, it might be a good idea to dip your toes in the water of Google Ads to get some traffic to your site and to hit the ground running. Something to consider before you splash your cash on advertising is to plan your budget, your goals and how long you intend to advertise for.

88

FORWARDER magazine

ISSUE42

#1


WANT TO KNOW MORE?

DON’T TRY TO CHEAT THE SYSTEM ...IT WON’T WORK ANY MORE

'Once I crack Google’s code, life will be a breeze,' I hear you say. I’ll stop you right there. Google is much more than a bunch of

rules that web users have to abide by to in order to achieve decent results. In fact, Google constantly changes its algorithms to prevent

manipulation of the system. Did you also know that Google analyses every page and the links to and from your website? This is called

‘crawling’ – essentially, search engines trawl throughout your website and rank you according to what they find. Don’t get comfortable, SEO-related rules are designed to keep you on your toes!

CTRL+C then CTRL+V, right? Nope. Absolutely not. Set down your coffee and pause your wellness podcast, because what I’m going to say next is very important. You mustn’t copy and paste your

content. Blog posts, ‘about’ sections, company profiles, services...

this rule applies to the lot. A blinding mistake a lot of people make is ripping content from a random site, posting it as their own. This is

not only plagiarism (and could even land you with a fine attached to a copyright lawsuit), but can also have hugely detrimental effects on your SEO. The world of SEO is a complex one, but the simplest rule

to remember is that the more unique content you have, the better. If you can’t avoid reposting content, such as with a supplied press

release or a bulky technical reference, it is essential to credit the

source with a backlink to the source, and highly advisable to insert a canonical link. These essentially prove that you recognise that the

content is duplicated and that you are aware of the original source already existing. Google will then not penalise you for this.

This avoidance of duplicate material should extend to the rest of

your site as well, even with your own, original content. Don't have the same content repeated within the site or you'll be punished by Google. Instead, make sure you rewrite any information that you

intend to repeat, for example a summary of a service on the home page and the more elaborated version on the services page.

REVISITED

S.E.O.

Further information can be found at freight-media.com

FORWARDER magazine

ISSUE42

89


MARKETING FOCUS WITH

KEEP IT SIMPLE

DON’T NEGLECT KEYWORDS

to enhance your SEO. Firstly, keep your post’s URL (www.etc...)

searching for a topic remotely relevant to your website may stumble

as simple as possible. If your title is above five words, then make

across your website thanks to a beautiful little keyword you once

There are a few key tips to keep in mind when writing content

sure you customise your URL link to something still relevant to the article, but shorter. A post URL of ‘www.webpage.com/blog/howto-make-sure-your-post-URL-isnot-too-long’...is probably too long. This doesn’t mean that you have to change the title of your article – your CMS (Content Management System, e.g. Wordpress) should allow you customise your post URL. Perhaps www.webpage.com/blog/keepingURLs-simple would be better suited. Another point to consider is paragraph size, sentence structures and repetition of words. Keep your sentences simple and brief if you can – this reads much better and increases

The clue is in the title: key. Keywords are vital to your SEO. Anyone

A POST URL OF ‘WWW. WEBPAGE.COM /BLOG/HOWTO-MAKESURE-YOURPOST-URL-ISNOT-TOO-LONG’ ...IS PROBABLY TOO LONG

wrote a few times in an article. Cargo, freight, airlines, goods, shipping: in the case of the logistics industry, these are little Easter eggs you can leave around your site for an internet browser (and potential customer) to discover. Bingo! They discover your website and are likely to take a nose around. If you’re wondering what the world is talking about online, visit Google Trends. Google Trends displays the current, most talked-about keywords being searched for online. Although don’t be surprised if the majority of keyword trends include Kardashian, Love Island, Jeff Bezos or Game of Thrones! Sometimes it’s just in the

your website’s readability for Google’s crawlers. Your opening paragraph

craft of making even the most contrasting topics fit. I mean, you see

should be fairly succinct, around four-to-five sentences. Feel free to go

what I did there, right? I just bagged myself four of the most talked-about

into more detail in the main body of your text, but remember that

keywords in one article ;-)

nobody likes a big slab of copy. It’s daunting and unappealing. Break up your text with headers, images and paragraph breaks. Even use ‘pull quotes’ to illuminate important elements of your article. Repetition of keywords can be bad for SEO. Again, don’t underestimate Google. It knows if you’re trying to outsmart it by cramming too many keywords in one paragraph. Note that you gain a loyal reader by creating interesting, relatable content. As a writer, I can say that connecting with your reader should always be your #1 priority.

90

FORWARDER magazine

ISSUE42


UTILISE YOUR SOCIAL MEDIA ACCOUNTS (IF YOU DON’T HAVE A SOCIAL MEDIA PRESENCE...GET ONE!)

ANALYSE YOUR SITE

Social media is easily one of the most successful and quickest

audience would be completely inappropriate and nothing would be

network-building tools. Just one retweet could reveal your brand

achieved. Apply this mentality to your website, and ask yourself

to thousands of other Twitter followers. Internet users check

whether your website and its content is reaching the right target

their social media on their lunch breaks, waiting in queues, sat

audience. If it’s not, then the chances are you’re not getting the

on a train, even whilst waiting for the kettle to boil. Reaching

optimal results. Take a look at Google Analytics and dissect your

new audiences couldn’t be easier. Link to your social media from

website’s structure and activity. Using this data-analysing tool, you

If you were to see a professor giving a university-level lecture to a class of toddlers, you’d think...pretty pointless, right? The target

will be able to review your audience demographic, your most popular webpages, your organic visit levels and much more. This is a great way to see what areas you’re acing, and whether there are elements of your site that need to be improved. Consider and address the points above, and you’ll be ready to ace the race. And remember, this is all a lot to take in and a lot to commit yourself to as a business owner or marketing executive. SEO work is one of the services we offer, so get in touch with the team if you'd be more comfortable leaving it to the professionals...I doubt anyone would blame you! Rachel Jefferies, Editor, FORWARDER magazine

your website, and link to your website from your social media. If you’ve posted a new blog post, tweet about it. Post it on LinkedIn. Use hashtags to extend to a wider audience. Some of the biggest brands reach far more people these days thanks to their social media marketing; just look at Apple, Nike, Spotify. Again, more traffic and a higher click rate will boost your website’s interaction performance and Google ranking. FORWARDER magazine

ISSUE42

91


A WORD FROM...

FLORIAN FREESE

L

ogistics marketplaces are taking highly specialized areas by storm. With Container xChange, we’re building the first online platform for container logistics – more than 300 companies already find SOC Containers and identify partners on our marketplace. In this article, we share the challenges we face as a logistics

marketplace and explain how we try to overcome them. Chicken-and-egg problem

Shifting the mentality

In the realm of marketplaces, the concomitant

behind legacy processes

chicken-and-egg problem is inevitable. Demand

We’ve been organising SOC Containers with

from container suppliers on the platform drives

emails and calls for years now, and we see no

users to join, but if there are no suppliers to

reason to change that,

begin with, where would the users come from?

sounds familiar to you? Shifting perspective of

With xChange, we focused on shipping lines in

those long-time bosses who are still relying on

the beginning before opening our platform for

paper order requisitions, hand-written stock

leasing companies, forwarders and container

reports and phone calls call can be a long

traders as well. They joined xChange to have

process. It worked for them for a few decades,

Large stakes involved in decision

access to a global equipment pool and avoid

why should they change it? As a marketplace,

making lead to long sales cycles

empty container moves. What made them

you need to incentivize and outline that positive

Unlike the decisions made in B2C or C2C

stay on the platform though? Of course,

impacts by far outstrip the hassle of introducing

marketplaces, choices made in B2B bear

shipping lines saw the number of members

and adapting to these changes.

heavier responsibility, as it can affect the

is something which

growing, and they made deals that saved them

lifeline of the company. Stakes are higher,

a good amount of money, but we think that

For us, it was surprisingly no considerable

too. A simple decision by an employee can

an excellent customer service team is vital!

challenge to convince the Managing Director

extend beyond an individual impact to broader

To solve the chicken-and-egg problem, you

of a shipping company to use xChange

implications on the department and even the

need to go above and beyond to make sure

– the argument of saving money and time was

entire company.

the platform solves a problem for its users.

clear enough so that they gave us a try. That’s

That’s why we put much effort into helping

only the first step, though! It took us some

For us, the average sales cycle is anywhere

every member individually and for instance,

time to improve user experience and simplify

between three and nine months – it requires

looking for potential matches on behalf of our

processes to make sure companies not only

patience, persistence and great success

members even outside of the platform to make

sign-up but use xChange. The person that

stories, brochures or demo videos to

sure they get a good deal.

pays for the membership and the person that

convince a group of multiple people involved

actually uses the platform is different – and you

in making decisions.

need to consider that to shift legacy processes.

92

FORWARDER magazine

ISSUE42


CHALLENGES OF B2B MARKETPLACES IN TRANSPORT & LOGISTICS

Don’t forget the end user (focus on user experience!) Logistics is fragmented, and processes are complicated as they involve multiple different stakeholders such as shippers, liners, agents and many more. For us, it was a huge challenge in the beginning not to overcomplicate these processes when digitizing them. It takes a deep understanding of the market and requires a lot of A/B testing to accomplish a good user experience in logistics marketplaces. Looking back, it took us one-to-two years to understand the importance of good user experience! We focused too much on

Many people ask us for a trial account – it is

level! However, speaking the same language,

convincing Managing Directors but forgot

easier to convince your boss of something

sharing data and having a certain level of

to think about the actual end user who only

when you can show them how it works.

data quality is essential when accessing a

works with a platform if it is easy to use.

For us, it is not possible to give away free trial

logistics marketplace! At xChange, we offer

accounts because our members go through

integrations via API and EDI, but there is no

Pass the test!

comprehensive vetting processes before they

such thing as a “one-size-fits-all” solution.

Marketplaces in logistics and platforms are new

get access to sensitive data on the platform.

To technically integrate our customers, we

for companies involved in container logistics

We solve this with live demos and screen

need to customise the technical interface

or shipping. It doesn’t not matter how good

sharing to show people how xChange helps

individually. We usually do that within 14

your solution is, your customers/ members will

their business in a 'guided product tour.'

days for our customers to support those

heavily test your services in the beginning. What

that have no huge IT-Team on their own.

happens is that companies heavily test you with

Technical integration or

edge cases first because they shift their core

non-existing data standards

We think, it is not about technology! Sharing

business on your platform, and it takes much

Members of xChange need to speak the

data and integrating with service providers is

effort to pass the tests and convince companies.

same language! That might not be a problem

still relatively new in shipping – that’s why it

At Container xChange, we try to overcome

for some industries, but most companies

is about creating trust and being transparent

this with our customer success team which

still rely on excel, self-made tools or old

with your customers! Tell them what benefits

stays close to every customer, and we run a

software and what makes it worse is that

they get from a technical integration and show

comprehensive onboarding and vetting process

data standards are non-existent. It takes

them how you use or store their data to make

in the beginning to create trust.

time to bring warehouses, shippers, agents,

them feel safe and understand the benefits of

customs and the shipping line on the same

technical integration.

Florian Freese, Container xChange FORWARDER magazine

ISSUE42

93


INDUSTRY SERVICES YOUR ADVERT HERE...

To find out how you or your company could get involved, email marketing@transaid.org Transaid transforms lives through safe, available, and sustainable transport. As an international development organisation that shares transport expertise with partners and governments, Transaid empowers people to build the skills they need to transform their own lives.

F R E I G H T

Your leading provider of premium UK & European logistics

Are you planning to buy or sell a freight forwarding company? +44 (0)1454 275930 â&#x20AC;˘ enquiries@freightmergers.com

To find out more or to arrange a free quote visit www.fraserfreight.co.uk or call 02392 675050 To find out more or to arrange a free quote visit www.fraserfreight.co.uk or call 02392 675050

5569_FF_CALENDAR_ADVERT_v2.indd 1

03/01/2018 09:05

UK | 03/01/2018 USA | Middle East |

5569_FF_CALENDAR_ADVERT_v2.indd 1

Strategic recruitment for the freight industry 03/01/2018 09:05

+44 (0)1454 628 770 www.headfordgroup.com

94

FORWARDER magazine

ISSUE42

Your leading provider of premium UK & European logistics

To find out more or to arrange a free quote visit www.fraserfreight.co.uk or call 02392 675050

To find out more or to arrange a free quote visit www.fraserfreight.co.uk or call 02392 675050

Your leading provider of premium UK & European logistics

5569_FF_CALENDAR_ADVERT_v2.indd 1

Your leading provider of premium UK & European logistics

09:05

Design and installation of... Racking | Shelving | Partitioning | Mezzanine ďŹ&#x201A;oors Racking inspections | H&S reports

sales@spartandirect.co.uk 0121 706 3591

the effective use of space


INSURANCE

MEDIA

VEHICLES

PALLETS

MERGERS & ACQUISITIONS

PUBLIC RELATIONS

FINANCE

RECRUITMENT

ASSOCIATIONS

SECURITY

RACKING

EQUIPMENT

MAINTENANCE TRAINING ...ETC

MarinAir

go Services

GREECE (EU HQ) Cargo Services INDIA 2a HONG KONG info@marinair.gr www.marinair.gr

The only organisation in the UK that represents all of logistics, with more than 16,000 members from the road, rail, sea and air industries Join us at fta.co.uk

Marinair

go Services

Cargo Services 2b

MarinAir

Cargo Services

Greece 6945 123456 mail.com - www.marinair.gr

LONDON FREIGHT CLUB www.londonfreightclub.com londonfreightclub@hotmail.com • 02392 554 200

THE LEADING BODY REPRESENTING THE UK INTERNATIONAL FREIGHT SERVICES INDUSTRY

Join the RHA The Voice of Road Haulage WE GROW SHAREHOLDER VALUE... THROUGH PEOPLE, TEAMS & PARTNERSHIPS MATT PERRY, DIRECTOR • 07843 314922

www.transition15.com

Call us on 01733 261131 Email us at headoffice@rha.uk.net

FORWARDER magazine

ISSUE42

95


THE LAST WORD...

T

oday 5asideCHESS Battling Suicide Bus Tour and TALENT

We’ll make the bus available to businesses who are able to show a

IN LOGISTICS are throwing out a challenge to businesses

real and tangible commitment to connection and promoting positive

and organisations. Show you genuinely care about Driving

mental health in the workplace.

Better Mental Health in the logistics industry through driving real action and the bus to events and shows and truckstops etc.

Take the bus to the Truckfest or a truckstop or a lay-by this is your chance to you show your care.

The 5asideCHESS Battling Suicide Bus has been on tour since July 2018 visiting towns, cities, universities and workplaces in a battle against loneliness, social isolation and the mental health problems these issues cause. The bus is signed with more than 300 messages to those lost to Suicide – tangible evidence of the devastating ripples caused when someone takes their own life. We are pausing the tour at this point in time. We are a small team and the scale of the disconnection problem is huge. We’re very proud of the impact the bus makes but we’ve become concerned that organisations are using a visit from the Battling Suicide Bus as a way to tick a box on a well-being form rather than being prepared to make long lasting changes which would make a genuine difference. We’ve decided to tackle the problem a different way. We want businesses to take on the challenge of driving the bus themselves and taking it and 5asideCHESS into their own businesses – using them as tools to start positive action which they will continue when the bus is no longer there. The need for positive mental health interventions in all walks of life is evident. The need for awareness of both physical and mental health of commercial vehicle drivers is something that the industry has long talked about. Isolation, lack of exercise and being away

For more details email hello@5asidechess.com

from home and loved ones for long periods of time has a known detrimental effect on drivers. Studies have been conducted but,

For further press details contact Claire Elbrow,

to date, little has actually been done to tackle the problem and

info@bluelizardmarketing.com 07799 588285 or contact

support better mental health.

Ross Smith direct on 07778 463597

96

FORWARDER magazine

ISSUE42


WANT TO KNOW MORE? Further information can be found at 5asidechess.com

Driving Better Mental Health Campaign backed by...

LET’S TALK

…WE’RE HANDING THE KEYS OVER TO YOU FORWARDER magazine

ISSUE42

97


THE LAST WORD... THE TEAM...

CRAIG EDITOR-IN-CHIEF RACHEL EDITOR RICHARD ADVERTISING DOM ADVERTISING NICK ADVERTISING TIM DESIGNER

A FINAL WORD FROM

THE EDITOR...

N

ext issue, you can expect to read all about UK distribution and networks, when we explore distribution hubs in the UK such as Birmingham and the South Westâ&#x20AC;¦which

brings me onto our regional foci, which will be south-west UK and the Middle East. Following on from the piracy article in this issue, we will explore the issues and dangers in shipping cargo through the Red and Arabian Seas to reach the freight hub that is Dubai. Rachel Jefferies, Editor, FORWARDER magazine

98

FORWARDER magazine

ISSUE42


NEXT MONTH...

MONTHLY FOCUS

PUBLISHED BY

UK distribution & networks

REGIONAL FOCUS

UK: South West | Global: Middle East

INDUSTRY NEWS

More news and press releases from the world of freight

FOCUS ROUNDUP

Articles from the last 12 months relevant to the focus

ASK THE EXPERTS

Topical knowledge from the FTA and other industry experts

FORWARD TECH

Industry knowledge focused on technology and advancements

MARKETING FOCUS

We help you to get your message out to the industry

M&A FOCUS

More from the world of mergers & acquisitions in freight

RECRUITMENT FOCUS

Current jobs and candidates from Forwardingjobs

Please be aware, in this dynamic industry these topics and features are subject to change.

Unit 8 Apex Court, Almondsbury Business Park, Bristol BS32 4JT twitter.com/ForwarderMag ForwarderMag facebook.com/forwardermagazine linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com EDITOR-IN-CHIEF

Craig Headford craig@freight-media.com • +44 (0)1454 275 946 EDITOR

Rachel Jefferies rachel@forwardermagazine.com ADVERTISING

Richard Booth richard@freight-media.com • +44 (0)1454 275 952 Dom Roberts dom@freight-media.com • +44 (0)1454 628 794 Nick Pratt nick@freight-media.com • +44 (0)1454 275 931 DIGITAL MARKETING

Darren Glasspool d.glasspool@freight-media.com

I

f you would like your editorial to feature in next month’s magazine,

GRAPHIC DESIGN

please contact our editor Rachel using the contact details to the

Tim Headford tim@forwardermagazine.com

right. If you would like to advertise in FORWARDER magazine,

SUBSCRIBE

full details of our rates and technical specifications can be found in

subscriptions@forwardermagazine.com

our media pack. Please email us for a copy.

FORWARDER magazine is free in the UK. Please email for a subscription form. Please visit us online at

www.forwardermagazine.com When you’re finished with this magazine, please recycle it.

FORWARDER magazine

ISSUE42

99


WHATâ&#x20AC;&#x2122;S COMING UP...

#24

100

WCA

#26

North East Benelux

Trevor Paul, Twente Express

South West Middle East

Sela Koydengoctu, DGS Group

HAZARDOUS GOODS

Northern Ireland Africa Eddie Buist, Peter Murphy, Action International

#30

PUBLISHEDOCTOBER2018

Karl Hodgkinson, Howard Tenens

PROJECT CARGO

#28

ISSUE42

Scotland Far East

UK DISTRIBUTION & NETWORKS

AIRFREIGHT & AIRLINES Solent Scandinavia

Introducing... Freightabase

#32

UK & GLOBAL COURIER Midlands Mediterranean Introducing... Loadie

PUBLISHEDNOVEMBER2018

Manchester Australasia

SUPPLY CHAIN

PUBLISHEDAUGUST2018

Simon Beechener, Simpex

#33

#31

PUBLISHEDJULY2018

Yorkshire The Americas

AIRPORTS & SEAPORTS

FORWARDER magazine

PUBLISHEDJUNE2018

Caroline Barber, Transaid

Felixstowe & Ipswich Western Europe Matt Parry, Transition 15

PUBLISHEDMARCH2018

Liverpool & North Wales Indian subcontinent

EUROPEAN ROAD

PUBLISHEDAPRIL2018

CUSTOMS CLEARANCE

TEMPERATURE CONTROLLED

PUBLISHEDFEBRUARY2018

PUBLISHEDDECEMBER2017

, Kent & Sussex

PUBLISHEDJANUARY2018

AN FREIGHT HIPPING LINES

#29

PUBLISHEDSEPTEMBER2018

#27

#25

WARE & STO

Essex, Eastern

#34


PUBLISHEDDECEMBER2018

#35

#37

OCEAN FREIGHT & SHIPPING LINES Heathrow & London Iberia

#39

TEMPERATURE CONTROLLED

Liverpool & North Wales Indian subcontinent

Featuring... Antwerp XL

EHOUSING ORAGE

Kent & Sussex n Europe

CUSTOMS CLEARANCE & BONDED Wâ&#x20AC;&#x2122;HOUSING Felixstowe & Ipswich Western Europe

AIR PORTS & SEA PORTS Manchester Australasia

#43

EUROPEAN ROAD & EXPRESS

SUPPLY CHAIN & RETAIL

Featuring... Retail Transport Services

Featuring... Freight Logistics Solutions

Yorkshire The Americas

Scotland Far East

PROJECT CARGO & ABNORMAL LOADS North East Benelux

UK DISTRIBUTION & NETWORKS South West Middle East

HAZARDOUS & DANGEROUS GOODS Northern Ireland Africa

AIR FREIGHT & AIRLINES Solent Scandinavia

Featuring... Allseas Global

George Baker, George Baker Shipping

#36

#41

#38

#40

#42

#44

= printed issue

FORWARDER magazine

ISSUE42

101


READ ALL ABOUT IT! MDXpress is the culmination of more than 30 years of freighting experience.

EXPRESS FREIGHT

Our aim is to be your partner and provide a firstclass customer experience, guiding you through the transport process and treating every shipment with the same high level of attention as your first booking. The partner philosophy is... 'It’s not just a shipment, it is our shipment.'

ROAD FREIGHT

OCEAN FREIGHT

AIR FREIGHT

Midlands office

Scotland office

MDXpress Ltd Station House Station Road Shenstone Lichfield, WS14 0NW +44 (0)1543 484346

MDXpress Ltd MDXpress Ltd Ancaster Business Centre 29 Hill Top Cross Street Tonbridge We're into our third year Callander FK17 8E TN9 now 2UNand all of our issues are available on ISSUU.com – just search 'Forwarder'. Of course, you can always Stirlingshire Kent read the latest issue on our website, at... +44 (0)1360 602000 +44 (0)1732 440582

South East office

FORWARDER please call or email info@mdxpress.co.uk and we will contact you as soon as possible. MAGAZINE.COM /READ-FORWARDER To receive a quotation or more information about MDXPRESS,

mdxpress.co.uk 102

FORWARDER magazine

ISSUE42


DOWNLOAD THE FREE APP TODAY

UK +44 (0)1454 628 794 USA +1 (646)968 0534 UAE +971 04 246 2836 FORWARDER magazine

ISSUE42

103


104

FORWARDER magazine

ISSUE42

Profile for Freight Solutions

FORWARDER magazine issue 42, 'Hazardous & dangerous goods'  

The 'Hazardous & dangerous goods' issue. Regional Focus: Africa.

FORWARDER magazine issue 42, 'Hazardous & dangerous goods'  

The 'Hazardous & dangerous goods' issue. Regional Focus: Africa.