UK & INTERNATIONAL
COURIER IS COURIER BEING KILLED by commerce?
A GREEN FUTURE for the Midlands
UK: Midlands | Global: Mediterranean
LOGISTICS YOU CONTROL WITH KARL WILSON & CHRIS JOHNSON
F R O M F O R W A R D E R M A G A Z I N E • P O W E R E D B Y F R E I G H TA B A S E
elcome to the 'UK & International Courier' edition of FORWARDER magazine.
The freight industry's month in review from the Editor
Cover fe ature: Introdu cing...
LOADIE with K
a rl & Chris Wilson J o h n so n
News and press releases from the world of freight
Articles from the last 12 months relating to this month's focus
Introducing Loadie, with Karl Wilson & Chris Johnson
FORWARDER SPOTLIGHT | Wings Onboard
FORWARDER FOCUS | Is courier being killed by commerce?
REGIONAL FOCUS A green future for the Midlands FORWARD TECH
Unpacking the demand for the UK courier
| Export to Cyprus
Artificial intelligence: the time for claiming ‘gimmick’ is over
Ceva’s acquisition rejection | Freight companies for sale and sought
Vacancies and candidates in the freight industry
Getting the most out of social media FORWARDER magazine
in Partnership with
LOGISTICS & SUPPLY CHAIN MANAGEMENT FOR CARGO OWNERS
SAVE THE DATE 1 6 – 18 OCTOBER 2018
WELCOME TO FORWARDER... A WORD FROM
MEET THE TEAM
t’s been a turbulent month as we head into the final quarter
of the year. Our regional focus this issue on the Midlands had
SARAH SENIOR EDITOR
us talking to Midlands Connect, a cross-regional partnership
designed to support the area’s infrastructure development. Between
HS2 and new Rail Hub proposals, there’s a lot going on when it comes
to rail development in the area, and that’s without considering the
developments happening in the local air cargo handling.
email@example.com +44 (0)1454 275 931
Elsewhere in the mag, I’ll be exploring e-commerce and its effect
on the livelihood of the courier, as well as breaking down AI’s
firstname.lastname@example.org +44 (0)1454 628 771
potential in our supply chain. You can also catch some snippets of
the conversation from my time at various industry events over the last few weeks, including the Capital Link International Maritime
email@example.com +44 (0)1454 628 775
Shipping Forum, and IRC: Internet Retailing Conference. As always,
get in touch with your thoughts, comments and opinions.
firstname.lastname@example.org +44 (0)1454 628 794
Sarah O'Connell, Senior Editor, FORWARDER magazine
ROB ADVERTISING email@example.com +44 (0)1454 628 784
ow this is the issue I’ve been waiting for. UK and
MOHIT SOCIAL MEDIA
International courier. Online shopping is rather (proudly
yet embarrassingly, both at the same time) a specialism of
TIM GRAPHIC DESIGNER
mine, so delving into the likes of courier service is almost as exciting
as coming home to a little brown package at my door. So what is FORWARDER delivering to you this issue? We will be exploring the demands of customers and its effect on courier services, taking
Read the magazine online: got to www.ISSUU.com
a trip to the Mediterranean (we wish!), a sneak peak into our time
and search for FORWARDER
at Breakbulk Houston for the launch of FORWARDER USA, and so much more.
facebook.com/forwardermagazine Rachel Jefferies, Editor, FORWARDER magazine
linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com Unit 8 Apex Court, Woodlands, Bristol BS32 4JT FORWARDER magazine
his month has been a busy one for
Back on UK soil, figures released in the latest Creditsafe Watchdog
FORWARDER. We officially launched
Report show promising signs of growth for the UK’s Transport and
the pilot edition of FORWARDER
Logistics sector, as the total value of sales, number of employees
USA at Breakbulk Americas: the largest
and number of active companies have all increased year on year.
exhibition for the project cargo and
Not much has shifted when it comes to Brexit, as negotiations are
breakbulk industry in North America.
still ongoing. It feels a little redundant to continue second-guessing
We were greeted with an incredible
what’s going to happen when there are more pressing issues at
reception and are already gathering
home. The Felixstowe TOS implementation failure from earlier in
leads for the first ‘live’ edition of the quarterly publication, which
the year has still yet to be cleared, with all Southern ports struggling
will be distributed in January 2019.
to cope. The resulting congestion has meant that some imports are being diverted, resulting in knock-on effects at a number of other
Not everything stateside is quite so sunny at the moment. Hurricane
North European ports.
Florence has caused an estimated $38 billion in damage according
SIGNS OF GROWTH FOR THE UK’S TRANSPORT AND LOGISTICS SECTOR, AS THE TOTAL VALUE OF SALES, NUMBER OF EMPLOYEES AND NUMBER OF ACTIVE COMPANIES HAVE ALL INCREASED YEAR-ON-YEAR
to some reports, and at the time of writing Hurricane Michael has also hit the states causing catastrophe. The result for the logistics industry has been a backlog of work due to road closures, delays and the closure of major ports. A well-oiled supply chain is essential for getting consumers and businesses alike back to their routine, back to stability. October has also broken the news that Sears – America’s iconic retailer – has filed for bankruptcy, citing tough payment terms from suppliers and logistics. A number of suppliers are demanding payment upfront amidst the financial troubles, making things even more difficult for the retail giant. And the so-called ‘trade wars’ between the US and China are also causing upset, as expected. A supplier audit by AsiaInspection has found that ethical progress in Chinese factories has stagnated since Q2 of 2018, with the tenuous trade relations creating a ‘breeding ground’ for poor ethics. The report, ‘AI Q4 2018 Barometer’ paints a concerning picture for employee wages and working conditions, as well as poor waste management which is said to contribute to ‘immediate/imminent risk’.
In spite of Felixstowe’s next-gen digital TOS fiasco, - which, let’s face it, has had catastrophic consequences - excitement in the emerging
STILL NOT CONVINCED?
and intelligent technology side of this industry is ramping up of late.
Let’s take a swing back to Hurricane Florence: the
I’m particularly enthusiastic about the recent partnership forged
devastation, flooding, damaged infrastructure and employees
between Intel and Rolls-Royce, working together to explore the
left stranded. There is available data out there from national
future of ‘autonomous container ships’ (driverless ships). This kind of
statistics offices, governments, analysts and the media which
project will be a mammoth undertaking. If you think autonomous cars
could be utilised to predict trends – but there would never be
and trucks are complex, there are a multitude of further variables
the time, the capacity or the ability to analyse this data and
to consider in this climate, and the amount of data that’s needed for
apply it in a predictive manner. But there are technologies
this technology to work is astronomical. According to a Rolls-Royce
available that can use this data to combat potential issues
press release, the collaboration is aimed at making commercial
before they arise. Riskpulse Sunrise is an example of one
shipping safer with its combination of Rolls-Royce’s advanced ship
such technology which claims to be able to predict issues up
technology and Intel’s components and systems engineering.
to two weeks ahead of time, analysing risks such as weather, extreme temperatures, natural disasters and even criminal
Embracing this kind of innovation is the key to economic growth,
activity. The system has been designed specifically for use by
productivity and stability. It’s important not to be turned-off
the transportation and logistics industry.
to technology and digitalisation in the wake of failures such as Felixstowe’s. There have been a multitude of research reports
Between next-generation innovation such as this and the
published within the last few weeks that have confirmed the
Rolls-Royce-Intel partnership, we are seeing key examples
e-commerce sector’s rise is contributing significantly to market
of tangible developments happening within the supply chain
growth, along with R&D developments across the sector. Robotics,
which will catapult those implementing technology straight
Artificial Intelligence and Blockchain are going to be key to a safer,
into the future – as long as any transitions to new ways of
more efficient and more secure sector.
working are handled with caution and expertise. If you’d like to be featured in either the UK or USA edition of FORWARDER, email us at firstname.lastname@example.org Sarah O'Connell, Senior Editor, FORWARDER magazine
DSV IN THE UK 20 SEPTEMBER 2018
TAKE DELIVERY OF 1000th MAN TRUCK
lobal transport and logistics provider DSV, a subsidiary of DSV
Vehicle service and support is a key factor for our business, if
A/S has just taken delivery of their 1,000th UK MAN truck.
we’re not on the road we’re simply not delivering our customers
Through their own strategically placed hubs, DSV plan and
goods. The MAN Dealer Network is first class, they are commercial
route the daily delivery of full load, part load and groupage shipments
vehicle specialists, so they understand the challenges of running
both nationally and to/from Europe. DSV operates more than 20,000
an operation such as our own, and the importance of uptime in
trucks on the road each day across Europe, with offices in more than
keeping our business moving. Covering an average 120,000kms a
80 countries worldwide. DSV’s latest fleet edition is a New MAN TGX
year our vehicles will be in service for four years, this means that
26.500 6x2 tractor featuring the range-topping flagship XXL Cab.
fast, responsive and customer-focused backup is essential.
In marking the significance of the 1000th MAN truck to enter service for DSV in the UK, unlike the traditional DSV deep blue livery with white lettering, the new vehicle is painted in a commemorative silver with the DSV logo in black. This vehicle marks not one, but two milestones for DSV here in the UK. Firstly, it is the 1000th MAN truck that we have operated within our UK fleet over the past 20 years, and secondly all 1000 vehicles have been sold to us by the same contact from MAN, Mark Price. Keith Northen, Fleet Manager, Immingham DSV Road division, UK The New TGX 26.500 XXL joins an existing fleet of 172 DSV vehicles, 142 of which are MAN. MAN Truck & Bus UK has a 20year partnership with DSV, providing vehicles and services, through their in-house finance function, MAN Financial Services (MANFS).
Supplying the first MAN truck to DSV UK back in 1997: It’s been a delight working with DSV for all these years, I can remember each and every vehicle. This new one however holds a special significance for me, not only is the 1000th vehicle that I’ve personally sold to them, but it also has a unique one-off livery to mark the occasion. Mark Price, International Key Account Manager, MAN Truck & Bus UK Ltd.
WANT TO KNOW MORE? Further information can be found at home.kpmg.com
TRANSPORT REASSURANCES NEEDED 20 SEPTEMBER 2018
IN THE EVENT OF A ‘NO DEAL’ BREXIT
he British public are concerned that UK transport
networks could be placed under strain in the event of a ‘No Deal’ outcome from Brexit negotiations,
according to a survey by KPMG UK. The poll, of 3,044 members of the British public, found that if the UK does not strike a deal with the European Union, then 62.9 percent believe that they will face severe travel delays across the transport network, particularly at ports. Half of the respondents (50.3 percent) believe that flight delays and cancellations are likely to occur and that travel between the UK and EU will become difficult (52.9 percent). These numbers paint a picture of the level of uncertainty
DSV are true professionals in the field of road transport
amongst the British public with regards to Brexit. If there
service and over the years the partnership between DSV and
is a ‘No Deal’ outcome then the UK Government needs
MAN has gone from strength to strength. I’d personally like
to start planning and reassuring the British public that
to thank DSV for the business over the last 20 years and look
the transport system in the UK will operate as usual. The
forward to the next 20.
Government also needs to analyse the impacts on business of any backlog of containers and lorries at UK ports and ensure that appropriate contingency planning is in place. Ed Thomas, UK Head of Transport at KPMG FORWARDER magazine
INDUSTRY NEWS 17 OCTOBER 2018
DPD OPENS THE
UK'S FIRST ALL-ELECTRIC PARCEL DEPOT IN CENTRAL LONDON
he nation's favourite parcel delivery company DPD has
DPD has initially bought 10 Nissan eNV200 all-electric vans capable
today opened the UK's first all-electric parcel depot in the
of making 120 stops a day, and DPD Westminster is running seven
heart of Westminster and announced plans for a further
of these currently. DPD has also deployed eight micro-vehicles
seven all-electric sites in the capital.
from Norwegian manufacturer Paxster at the Vandon Street site and has a further 23 on order. The Paxsters are delivering to the
The new 5,000 sq ft facility on Vandon Street will be known as
immediate area around the depot and are expected to operate 60
DPD Westminster and will have capacity to deliver 2,000 parcels a
stops on one charge per day.
day utilising an all-electric fleet. DPD has invested over ÂŁ500,000 refurbishing the site including the introduction of a state-of-the-art
DPD Westminster is also home to the first DPD UK owned Pickup
electric charging system that will enable the deployment of electric
shop, with a dedicated access point for consumers collecting parcels
vehicles without major infrastructure upgrades.
from the site. The new shop will add to DPD's network of 2,500 Pickup sites across the UK, operated in partnership with brands such
Using all-electric vehicles in both the inward feed of parcels to DPD
as Sainsbury's, Matalan and Halfords.
Westminster, and the final delivery to customers, DPD will initially see a reduction of 45 tonnes of CO2 per annum. This will increase
DPD expects to invest in the region of ÂŁ3m on the DPD Westminster
as more all-electric vehicles and depots are introduced into the
depot over the next 10 years, while the site for its second all-
DPD's all-electric network.
electric London depot in Shoreditch has already been secured. DPD confirmed it is currently working on plans for a further six
DPD has deployed three new types of all-electric vehicles to operate the depot. Two all-electric Mitsubishi Fuso eCanter 7.5t vehicles will feed parcels into the depot each day, while the final mile deliveries will be completed by two different all-electric vehicles.
all-electric depots in the capital.
WANT TO KNOW MORE? Further information can be found at www.dpd.co.uk
DPD Westminster is aligned with the objectives of Transport for
London's toxic air contributes to thousands of early deaths
London (TfL) who will be introducing an Ultra Low Emission Zone
each year and is putting the health of children at risk so it's
in central London from April 2019. The initiative also supports DPD
good to see businesses like DPD preparing for the Ultra Low
Group's strategic objective to become the most responsible city
Emission Zone (ULEZ) and helping protect Londoners' health
centre delivery company in Europe.
by transforming their delivery fleet. Across the city the Mayor has taken bold action to help cut toxic vehicle emissions which
This is a hugely significant announcement for us with Westminster
are responsible for over 50 per cent of air pollution. With
set to be the first of a series of all-electric DPD depots. Reducing
six months to go until the introduction of ULEZ in central
and neutralising our carbon footprint; providing smarter and more
London, people are more aware than ever of the harmful
efficient urban delivery solutions and driving innovation are at the
pollution older vehicles, especially heavy goods and delivery
heart of DPD's DrivingChange programme. We want to be the
vehicles, can emit. The Mayor's ambition is for all new cars and
leader in alternative fuel vehicles in the UK, with the ultimate aim
vans to be zero-emission from 2030 and I hope this is the first
being to move to a zero emission fleet. Westminster is clearly the
of many all-electric delivery depots in London.
first step towards that goal and will be instrumental in developing
Shirley Rodrigues, Deputy Mayor for Environment & Energy
our future EV proposition and strategy. DPD Westminster is an outstanding location and the vehicles are fantastic. We looked at a wide range of options before making our decision and we've
been testing these three models extensively in recent months.
The UK's favourite parcel delivery company: DPD has
In terms of reliability and performance they have been excellent.
been voted top in MoneySavingExpert's consumer
There are still significant external issues to be overcome in terms
satisfaction poll for parcel delivery companies five
of the infrastructure to support an all-electric fleet on the scale we
need, across the whole of central London. But I'm delighted with our proposition here and we will continue to work with the key
In April 2015, DPD was awarded the Queen's Award
stakeholders to realise our aims and support the Mayor of London
for Enterprise 2015 in the Innovation category, for its
and TfL's ambition for a cleaner and less congested capital.
unique one-hour delivery service, Predict.
Dwain McDonald, CEO, DPD
DPD is a member of DPDgroup, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe. The company operates more than 8,000 vehicles from 65 locations and delivers over 230 million parcels a year.
WINCANTON MIXES IT WITH THE BEST 19 SEPTEMBER 2018
COURTESY OF MERCEDES-BENZ TRUCKS
incanton has praised the performance of its first,
Purpose-designed for construction-related applications, the muscular
directly commissioned truck mixers, 25 Mercedes-
Arocs is available as a rigid, drawbar prime mover or tractor unit, in
Benz Arocs eight-wheelers which have just
a variety of configurations and with on- or off-road frame – as N3
completed a highly successful year in service.
variants designed primarily for on road use, Wincanton’s trucks are fitted with front and rear underrun protection.
They’ve proved every bit as reliable and cost-effective to operate
as we’d hoped, while driver feedback has also been resoundingly
All are Arocs 3240 LB (mixer) models with air suspended rear axles, which
positive. In short, the 8x4 Arocs is perfectly suited to the role.
allow the chassis to be lowered when necessary to facilitate loading in
Ranald Forbes, Director of Construction at Wincanton
batching plants, and advanced, 290 kW (400 hp) six-cylinder engines that drive through 12-speed Mercedes PowerShift automated transmissions.
In 2016 the largest British logistics company became the first 3PL provider to enter the ready-mixed concrete supply chain. Having
As drivers can be working away from base for days at a time the
identified significant potential for growth in the sector, it then drew
Arocs have air-conditioned L- ClassicSpace sleeper cabs with optional
up a detailed specification for additional mixers to be based on
comfort features including fridges and microwave ovens. Their 8m3
32-tonne Arocs chassis which it ordered from established supplier
Cifa drums, meanwhile, were fitted by the Italian manufacturer’s UK
Orwell Truck & Van, the Mercedes-Benz Dealer for East Anglia.
agent Wilcox Commercial Vehicles at its factory in Peterborough.
WANT TO KNOW MORE? Further information can be found at wincanton.co.uk
Safety is a key focus for Wincanton and in addition to a comprehensive
Mercedes-Benz Arocs meet the requirements of our Fleet Operator
Mercedes-Benz specification that includes the Active Brake Assist
Recognition Scheme (FORS) accreditation, but their top-notch
system, the Arocs are equipped with recordable cameras, side and
safety, reliability and performance features assist us in attracting
corner sensors, and indicators that issue verbal warnings when
the best drivers, to the ultimate benefit of our customers.
the vehicle is turning left, all of which are by Brigade Electronics. Forward-facing MiX Telematics cameras also provide live feeds
Wincanton envisages eight-year lives for its Arocs mixers and opted
over the Internet.
for the N3 specification to reflect the fact that N3G variants which do not have underrun protection may be banned from many towns
Following an expansion earlier this year of the relationship between
and cities in the relatively near future.
the two companies, which also entailed the employment of 16 new drivers, 21 of Wincantonâ€™s Mercedes-Benz mixers are now working
The company enjoys partnerships with customers across all business
on behalf of Aggregate Industries.
sectors, and runs a fleet of more than 4,000 vehicles, many of which wear Mercedes-Benz three-pointed stars, from 200 locations
Ranald Forbes said Wincanton was offering customers in the
across the UK and Ireland. Wincanton takes pride in offering a
construction industry access to some of the most sophisticated
comprehensive portfolio of services which are both flexible and
safety and performance technologies on the market.
scalable â€“ it can handle anything from a single container to the provision of a complete supply chain solution.
These vehicles, and our Ready-mix offering, were designed specifically with industry challenges in mind, and meet the needs of the Aggregate Industries business and drivers alike. Not only do our FORWARDER magazine
INDUSTRY NEEDS SMALL BUSINESSES M illennium Cargo Founder and CEO, Chadd Blunt, has
I have been working in the trade since I left school, and can
reiterated the need for small businesses in the post-
honestly say there are not many things I have not tried and handled in
Brexit logistics industry and supply chain.
this industry. It’s hands-on experience that gave me a deep knowledge of the freight forwarding world and solidified my understanding of
Speaking to FORWARDER magazine about the quality of services being offered by the industry’s largest shippers, Blunt said:
how to get the best for my customers. There is still a need for smaller, independent forwarders. We are not ashamed of being a smaller company.
Multi-nationals are getting bigger and more powerful, but they’re getting worse. They cannot offer the bespoke, tailored services that
The family-run company’s ethos is ‘making things simple’, with
we do, and they don’t value smaller clients.
offerings which include imports and exports, rail, road, air, sea, warehousing, consolidation and distribution co-ordinated from their
His comments come as the FTA’s Pauline Bastidon, Head of European policy, warns small-business owners in particular to prepare for ‘the worst-case scenario’ of a no-deal Brexit next March. In a statement, she described the time for industry decisions coming close to ‘reaching the point of no return’. There has been concern over the final impact on SMEs if Britain exits the EU without a deal. However, Blunt remains optimistic due to his team’s approachability, along with their commitment to developing excellent client relations, resulting in a number of longterm partnerships.
head office in Birmingham.
WANT TO KNOW MORE? Further information can be found at bibbyinternational.com
FO’s member in the UK, Bibby International Logistics has had an exciting yet challenging few months as explained by General Manager, Tim McFarland:
We have been working very closely with a VIP client, who imports
So far, this implementation has been very successful with our client
electronic equipment, to develop and implement a bespoke ‘all in’ door-to-
delighted with the way we have approached the project and identified
door service to enhance and expedite the transit process from collection
the most efficient and cost-effective measures in order to meet the
in the Far East through to the final point of delivery in the UK. This may
tight timeframe without being detrimental to the exact requirements.
seem pretty straightforward, however, once the goods arrive in the UK, we have just 24 hours to transport the goods to our warehouse, de-van
In addition, we have also recently taken a commercial decision
each 40’ high cube container, breakdown the pallet formations and rework
to strengthen the resources within our European Road Freight
each pallet in to a mixed line pick to meet the client’s exact demands
Department. This is to reflect the natural growth in the number of
for this high specification job. Once this stage has been completed, the
road freight consignments that we are now undertaking. If there are
transport to the clients designated final delivery point is undertaken. In
any of our UFO partners that have any European or UK domestic
total, this has to be completed within 48 hours of the container being
road freight enquiries, feel free to contact us.
available at the port, which leaves very little margin for error.
ABOUT UNIVERSAL FREIGHT ORGANISATION
Rachel Humphrey established the Universal Freight Organisation (UFO) in January 2000 to provide independent freight forwarders access to a trusted, worldwide network of agents who could handle their shipments, whilst working professionally and safely. We are proud to have maintained our ‘One Member per Country’ policy (with the exception of USA and China), making us one of the only remaining exclusive freight forwarder networks in the world.
AN EXCITING YET CHALLENGING FEW MONTHS
10 OCTOBER 2018
LIGHT WEIGHTING 15 OCTOBER 2018
...HOW MUCH CAN IT ACTUALLY SAVE ON FUEL COSTS?
n light of the recent EU proposals to cut CO2 emissions by
We are moving from an age where a lot of vehicle bodies would be
15%, increasing numbers of small and medium-sized haulage
made from a variety of extremely heavy materials. Now Thermhex
companies are looking at ways to reduce weight and save on fuel.
and Styrofoam are being used more regularly to manufacture vehicles instead. When you are talking about the big areas of a truck side
The targets, ordered by the European Commission on 17 May 2018,
and roof, this would be extremely advantageous for saving weight.
include a mandatory 15% reduction in CO emission from trucks by
It goes without saying that there would be significant fuel savings.
2025, and at least a 30% decrease by 2030.
Danny Phelan, National Sales Manager, Panel Systems
Research shows that reducing the weight of heavy-duty vehicles by
Refrigerated transport, which are used to deliver chilled items, tend
10% can lead to a 5.5% improvement in fuel economy and vastly
to be built with extruded polystyrene in the middle to keep it cool
lower carbon-dioxide emissions.
and with aluminium and GRP for the faces of the truck.
Weight reduction methods include substituting standard trailers
They’re already light weight panels but there may be components
with aluminium-based alternatives and replacing sides and floors
within the vehicle body construction that is made of plywood that
with lightweight composite Styrofoam panels.
could be replaced with Thermhex.
Styrofoam, which is known for its high compressive strength, has
The caravan industry is also seeing a move to Thermhex, replacing
been used to great effect over the years for improving insulation in
plywood wall linings in several leisure vehicles.
new build construction and is now utilised as a core in lightweight structural panels for caravans and trucks.
Most of the caravan manufacturers use extruded polystyrene in floors because of its high compressive strength. But within the walls
Data shows that a typical 100-truck fleet would save around £76,000
they tend to use the main polystyrene because it doesn’t require
a year in diesel costs by reducing 2,500 lbs of weight per truck.
to be as structural as the floors do. Vinyl wallpaper within caravans
Heavy plywood core panels are used as the sides and floors of many
would normally be laminated on to plywood, but to reduce weight it
dry freight vehicles —used to deliver solid dry goods such as grains,
can be laminated on to Thermhex. You can only imagine how much
steel products and other raw materials. However, firms are now
weight that saves with the number of walls in caravans.
looking to lightweight alternatives such as Thermhex, which features a polypropylene honeycomb core.
WANT TO KNOW MORE? Further information can be found at panelsystems.co.uk
The growth of CO2 levels in the atmosphere has spurred the recent
This information will also be available for public access, excluding
proposal, which will add to other EU climate goals including The
cases that must protect private data and where fair competition
Paris Climate Agreement of 2015 and the Energy Union strategy.
must be guaranteed.
The CO2 emissions and fuel consumption performance of heavy-duty
The rise in transparency is aimed at encouraging manufacturers to
vehicles registered in the EU will, for the first time, be monitored
develop more economical vehicles, as well as helping the environment
and measured by data provided by authorities and manufacturers.
by decreasing CO2 emissions.
Transport companies will be able to gain access to the standardised
However, this policy has been deemed unrealistic from truck
information in order to compare different models of high-duty
manufacturers, who say a 7% CO2 reduction target by 2025 would
vehicles and lower fuel costs, which reportedly takes up around
be more achievable, expressing concerns that heavy fines may be
30% of a haulerâ€™s costs.
placed if goals are not met. FORWARDER magazine
TYRES ON THE DRIVE 15 OCTOBER 2018
OFFERS CUSTOMERS DYNAMIC APPOINTMENT SELF-SCHEDULING WITH DESCARTES
escartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announces that UK-based mobile tyre-fitting
company, Tyres on the Drive, now offers delivery appointment selfscheduling online using Descartes’ dynamic appointment scheduling and route planning solution. The offering provides a differentiated customer experience while improving the productivity of Tyres On
As part of Descartes’ Routing, Mobile, and Telematics suite, the
The Drive’s fleet and technicians.
appointment booking solution deployed at Tyres On The Drive determines the best delivery options to present to a customer
To enhance our customers’ experience, we wanted to offer
during the buying process. These options are dynamically derived
them the ability to self-select their appointment, but base options
and economically scored based upon multiple variables, such as
presented on specific business parameters that enable us to operate
job location; proximity to other scheduled jobs; estimated job
as efficiently as possible. We deployed Descartes’ solution because
time; order size; and road speeds and other restrictions. The
of its proven ability to interact with the customer during the buying
solution’s flexibility allows distributors, retailers and other delivery
process to provide optimised, real-time appointment booking.
organisations to offer different appointment window sizes and
Ray Fernandez, CEO, Tyres On The Drive
value-added services. These important features help drive revenue for Tyres On The Drive by providing appointment flexibility and
Tyres On The Drive offers consumers a mobile tyre fitting service at
adoption of incremental services.
a location and time of their choice, with appointments available seven days a week from 8am – 8pm. The company employs approximately
Tyres On The Drive is an innovative business and an excellent
100 technicians and operates a fleet of 70 vans across the UK, who
example of how using real-time optimized appointment booking can
will carry out approximately 150,000 jobs in 2018. Descartes has
help turn the customer experience into a competitive advantage.
helped to replace the company’s largely manual, contact centre
We’re able to help our users not only do a better job serving their
based appointment booking process.
customers with our solution, but also run their delivery operations more efficiently at the same time. Pól Sweeney, UK Vice President of Sales, Descartes
WANT TO KNOW MORE? Further information can be found at www.cmlplc.com
he team at CML are celebrating one full year of running
After completing our first rail freight delivery from China last year
multiple weekly FCL shipments via rail, after completing their
the uptake on our rail services from existing and new clients was
first ever rail freight delivery from China last September.
phenomenal, so it was an inevitable conclusion that the rail product would evolve far more quickly than the operators anticipated. It is
The 4,957-mile inaugural journey along parts of the old Silk Road
no surprise that we are now able to offer LCL rail services for our
from Shenyang in China to Duisburg in Germany took 18 days to
clients providing a door to door transit time of around 28 days. Being
complete, nearly two weeks quicker when compared to general far
able to offer our customers this form of transportation not only
east sea freight and provided CML with the perfect solution when
allows us to give our clients the most competitive rates, but shippers
it needed to move its clients stock quicker.
can benefit from a much greener solution within their supply chain, helping to meet their environmental goals.
October also marks six months since the team’s inaugural LCL rail shipment.
CML’s adoption expansion into LCL rail freight shipments reinforces the company’s position as an industry leader taking innovative steps
The advantages of shipping by rail over sea and air are already
towards more efficient freight forwarding.
being embraced by retailers and manufacturers alike. But with the restrictions on rail bookings traditionally requiring shipments to be
For more information about CML or to find out more about its
FCL, this service has allowed smaller consignments, originally planned
services, please visit, www.cmlplc.com or call 01455 200 700.
as air shipments, to be despatched by rail. This reduces costs and provides a greater array of shipping options to smaller importers and high value brands whose volumes of exclusive products are insufficient to meet FCL requirements. Sharing space in a rail container with other shippers has allowed importers to beat ocean freight transit times whilst minimising the impact on unit costs. By offering this service to its clients, CML is able to provide a complete end-to-end solution as CML’s Freight Operations Manager, Pat Treanor, confirms:
11 OCTOBER 2018
CML’S RAIL SERVICE CELEBRATES
A YEAR OF SERVICE FORWARDER magazine
4751 INDUSTRY NEWS
2018 EVENT STATS
Freight Forwarder Sea Transport Equipment Ports & Terminals Cargo Owner Road Transport Industry-related Services Education Barge & Inland Waterways
BREAKBULK AMERICAS 2018 1507 COMPANIES COUNTRIES REPRESENTED
SHIPPERS ATTENDED FROM 190EXHIBITORS COMPANIES, INCLUDING: SHIPPERS
Bechtel • NOV, Fluor • McDermott • GE • SABIC • Kiewit • Siemens • Kinder Morgan Halliburton • Linde • ExxonMobil • TechnipFMC • KBR • Shell • Schlumberger • Saipem Glencore • Baker Hughes • Aramco • SpaceX • Sinopec • Pemex • BP • Wood • Wartsila Vestas • ArcelorMittal • Georgia Pacific • Caterpillar • Angola LNG • Air Liquide Freight Forwarder • thyssenkrupp • SNC-Lavalin • Rusal • Orascom E&C • Ocyan Weatherford Sea Transport Noble Energy • NASA • Lockheed Martin • Huntsman • EDF EN Canada • Baosteel
Equipment Ports & Terminals Cargo Owner Road Transport Industry-related Services 27% 26% Education Barge & Inland Waterways EPC, Engineering, Construction Manufacturer
TOP 5 INDUSTRIAL SECTORS 24% Oil & Gas
COUNTRIES 9% 7% REPRESENTED Metals
SHIPPERS ATTENDED FROM 190 COMPANIES, INCLUDING: OFFICIAL EVENT PHOTOS Bechtel • NOV, Fluor • McDermott • GE • SABIC • Kiewit • Siemens • Kinder Morgan
Halliburton • Linde • ExxonMobil • TechnipFMC • KBR • Shell • Schlumberger • Saipem Glencore • Baker Hughes • Aramco • SpaceX • Sinopec • Pemex • BP • Wood • Wartsila Vestas • ArcelorMittal • GeorgiaOF Pacific • Caterpillar • Angola LNG • Air Liquide VIDEO NUMBER Weatherford • thyssenkrupp • SNC-Lavalin • Rusal • Orascom E&C • Ocyan TIMES #BBAM18 INTERVIEWS Noble Energy • NASA • Lockheed Martin • Huntsman • EDF EN Canada • Baosteel USED FORWARDER magazine 20ATTENDEES’
TOP 5 INDUSTRIAL SECTORS Logistics Management 30%
9% Sales / Marketing
OFFICIAL EVENT PHOTOS
NUMBER OF TIMES #BBAM18 USED
ATTENDEES’ PURCHASING AUTHORITY
Logistics Management Sales / Marketing
Final Purchasing Authority
Operations Management Project Management
4% Chartering Management
of this year's exhibitor space rebooked for 2019
ATTENDEES’ PRIMARY JOB FUNCTION
Reserve Stands and Sponsorships at breakbulk.com/events/breakbulk-americas-2019/interest CELEBRATING 30 YEARS October 8-10, 2019 | Houston, Texas, USA Source: BreakBulk FORWARDER magazine
TRANSPORT REASSURANCES NEEDED 25 SEPTEMBER 2018
IN THE EVENT OF A ‘NO DEAL’ BREXIT
he British public are concerned that UK transport networks could be placed under strain in the event of a ‘No Deal’ outcome from Brexit negotiations, according to a survey
by KPMG UK. The poll, of 3,044 members of the British public, found that if the UK does not strike a deal with the European Union, then 62.9 percent believe that they will face severe travel delays across the transport network, particularly at ports. Half of the respondents (50.3 percent) believe that flight delays and cancellations are likely to occur and that travel between the UK and EU will become difficult (52.9 percent). These numbers paint a picture of the level of uncertainty amongst the British public with regards to Brexit. If there is a ‘No Deal’ outcome then the UK Government needs to start planning and reassuring the British public that the transport system in the UK will operate as usual. The Government also needs to analyse the impacts on business of any backlog of containers and lorries at UK ports and ensure that appropriate contingency planning is in place. Ed Thomas, UK Head of Transport at KPMG
Central London on Wednesday 19 December 2018
Learn about the top 10 actions everyone in the supply chain should implement today to mitigate the biggest risks, whatever happens next March
Join FTA’s team of Brexit logistics experts to find out what you or your supply chain should be doing right now to make your business Brexit-ready Why attend: • Get the best advice on a practical strategy for Brexit • Identify the biggest risks and opportunities that need action now, before it’s too late • Get your questions answered and concerns addressed • Understand the steps you can take today to reduce risk and be ready for Brexit, whatever the outcome • Access the biggest Brexit brains in logistics – a one-stop shop for Brexit advice • Get a consultation with one of FTA’s experts • De-risk Brexit for your business • Get ahead of the competition
fta.co.uk/glrfb LLC18 advert Brexit 220x280.indd 1
INDUSTRY NEWS 27 SEPTEMBER 2018
THE FIRST & FINAL MILE, KEY CONSIDERATIONS FOR
FLAWLESS & SUSTAINABLE DELIVERY PERFORMANCE T here are two critical aspects of the logistics process, the
into the customer’s hand, whether that is in store via click and
first mile and then the final mile. It is the efficiency with
collect, at home, office, drop off point or smart locker.
which retailers manage these two essential aspects of
supply chain logistics in a seamless way that is key to their survival.
It is the efficiency with which retailers and their logistics providers can manage these two essential aspects of supply chain logistics in
The face of retail is changing almost beyond recognition. As huge
a seamless way that is key to their survival. This includes keeping
household names are falling victim to the success of the more agile
customers informed throughout and ensuring the customer delivery
ecommerce players and their logistics partners, retailers are being
experience is achieved in the most efficient and effective manner. In
challenged like never before. However, not all is lost. If retailers
a highly competitive, increasingly price pressured retail market, no
are to appease the demands of the ‘need it now’, digital savvy
company can afford to make customer promises that are too fragile
consumers, they must rely on an efficient and well-connected
or expensive to sustain in the long term.
logistics infrastructure, that helps them to provide a seamless customer experience, every time; even in peak periods when up to
Zetes looks at the options available to retailers and where they
a third of deliveries arrived late or incomplete.
should be focusing their energy in order to gain the edge that results in a competitive customer experience.
In order to deliver a first-class experience, there are two critical aspects of the logistics process that must be flawless. The first mile – a process triggered by a customer order, for picking, packing, validation and transport. And then the final mile – getting the item
Logistics efficiency in an urban world
Transforming the Store Environment
74% of Europeâ€™s population currently live in urban areas, and a 69% increase
Many retailers are already looking to fulfil online orders
in parcel deliveries is expected across Europe by 2021. This means that
from a store rather than the warehouse, creating high
transport and logistics models need to focus on solutions designed for
street locations that double up as a showroom and
dense, developed cities such as Berlin, London and Paris where new delivery
fulfilment centre, as well as handling click and collect and
initiatives like landing a drone would be a challenge, but autonomous
returns. This has the added advantage of increased footfall
commercial vehicles and electric vehicles will have more appeal.
and incremental purchases while collecting or returning to store, something the pure-play retailer cannot achieve.
Urban Consolidation Centres are gaining ground, providing a location where all deliveries from multiple suppliers are brought, sorted and
With the shift to both Urban Consolidation Centres
then dispatched to one specific area or street, resulting in fewer
and fulfilment from the store, there is a growing
shipments and optimised loads. Using Urban Consolidation Centres
interest in new entrants to the delivery market, using
could save companies 25% per parcel delivery, reduce delivery related
collaborative, crowd-sourced delivery platforms and
mileage by up to 45%, cut vehicle maintenance costs, reduce emissions
applications to provide consumers with multiple delivery
of nitrogen oxide, CO2 and particulates and ease congestion.
options. Tapping into an existing network of employees, customers and drivers to deliver one-off products to
Night deliveries could also be explored to reduce congestion during the
anywhere in the infrastructure, is appealing. But this is a
day â€“ allowing suppliers to use bigger trucks and reducing the number of
volatile market, with competition and funding constraints
deliveries. In addition to requiring local authorities to review overnight
the two main causes for the failure of crowd-sourced
restrictions, this prompts the need for some form of secure drop off
delivery start-ups. To succeed, organisations must invest
location, such as Smart Lockers. If adopted, this model should increase
in solutions that provide full visibility, allowing retailers to
the right first-time delivery ratio, as well as reducing drive time on less
track and manage the performance of disparate groups to
congested roads. Combining night deliveries with Urban Consolidation
continually reinforce quality and avoid brand damage.
Centres, electric vehicles, load pooling, parcel lockers and AGV lockers, could also play its part in the environment, reducing emissions by up to 30%, while also cutting costs per parcel by 25% to 55%.
INDUSTRY NEWS Embracing technology
Without trusted real-time information providing visibility on
In order to leverage any of the new and innovative options available to
the critical pathways performance; how can a retailer ensure
retailers, they must ensure that their infrastructure is underpinned by an
it is achieving the right level of engagement? Or that delivery
agile, scalable and connected execution technology solution. There are
promises are met and that delivery methods are appropriate?
many opportunities to achieve rapid first-time fulfilment and utilisation
The entire experience represents the brand, from product to
of assets and resources, through end to end visibility, to control costs
price, delivery promise to delivery reality. Essentially, retailers
and proactively manage every step of the process. However, just 13% of
need not only consider every aspect of the delivery experience
retailers are investing in technology to bring further agility and efficiency
but also ensure excellent governance of that experience to
to the organisation.
continually delight the customer. A flawless brand experience requires an intelligent, connected and collaborative ecosystem. Sources provided by Zetes
Conclusion Fulfilment & delivery is no longer an armâ€™s length operational function; it should be fundamentally at the core of the business, as it directly affects brand perception, customer purchase decisions, loyalty and ultimately competitive advantage. However, with greater complexity, more stakeholders involved in the value creation / destruction, retailers need to consider not only how to embrace the innovation that is rapidly being enabled by new technologies and innovative service providers but also how to do so in a way that is affordable, efficient and sustainable
WANT TO KNOW MORE? Further information can be found at www.ufofreight.com
EXPERT KNOWLEDGE & EXPERIENCE 3 OCTOBER 2018
AT PRIMELOGISTICS IN BELARUS
e are pleased to introduce representation in Belarus
PrimeLogistics have been present in the growing Belarus market
with PrimeLogistics. Their offices are located in the
since 2011, offering comprehensive freight forwarding services.
country's capital, Minsk, and their responsive team
We are a reliable, stable organisation, independent of changes on the
provide the friendliest customer service. The company offer a full
capital markets. The family character of the company allows for quick
range of freight forwarding services including air, ocean (FCL &
decision making and flexible reactions as well as developing long-
LCL), road (FTL & LTL) and rail (FCL & LCL) as well as oversized
term development plans which do not depend on the composition
and heavy transports.
of the management board. Jeronimas Ravinskas, Owner, PrimeLogistics
UNIVERSAL FREIGHT ORGANISATION Rachel Humphrey established the Universal Freight Organisation (UFO) in January 2000 to provide independent freight forwarders access to a trusted, worldwide network of agents who could handle their shipments, whilst working professionally and safely. We are proud to have maintained our â€˜One Member per Countryâ€™ policy (with the exception of USA and China), making us one of the only remaining exclusive freight forwarder networks in the world.
INDUSTRY NEWS 2 OCTOBER 2018
THE PORT OF ANTWERP
ADDRESSES THE BREAKBULK COMMUNITY & GIVES SPECIAL MENTION TO ANTWERP XL
he Port of Antwerp recently gave a sneak preview of what the breakbulk industry can expect over the coming year, by hosting an underwater-themed boat tour on Antwerp’s
Heavy Lift, Project Forwarding International, FORWARDER
magazine and Baltic Transport Journal are just some of the international publications now partnering and promoting the event next year as well as industry partners Project Cargo Network, Antwerp Freight Forwarding Association, Project Professionals
Opened by Antwerp’s Vice-Mayor, the Port of Antwerp treated 400
Group and Cross Ocean.
breakbulk professionals to an exclusive evening of networking and entertainment, including an opera performance on the water and an impressive sound and light show.
The industry recognises that Antwerp has long been the home of the breakbreak sector. Within the first few weeks we had already secured a large number of exhibitors and now it’s important that
Antwerp XL received a special mention in the opening remarks and
we are listening to what the breakbulk community is saying and
a warm welcome from the entire breakbulk community present. In
providing a solution to their needs. By partnering with global media
response to the need for a breakbulk event back in Antwerp, the
publications and associations, we are creating a global network and
exhibition is serving the needs of the industry and is now set to be
ensuring this event is the must-attend BreakBulk show.
the leading global event for the entire breakbulk supply chain.
Nicholas Powell, Divisional Director, Antwerp XL
In addition, Antwerp XL has gained global recognition and support
Other media partners supporting the event include Actualidad,
from major ports, associations, knowledge platforms and media and
Supply Chain & Logistics Group, Ship2shore, Cargo Connections,
through an extensive marketing campaign is capturing the attention
Forklift Action, Project Cargo Weekly, CLC Group, Freightbook,
of professionals around the world.
Harbours Review and Universal Freight Organisation.
WANT TO KNOW MORE? Further information can be found at www.easyfairs.com
Some of the latest exhibitors to join this month include Liebherr-
Antwerp XL will take place in Antwerp on 7-9 May 2019.
MCCtec Rostock, Q Terminals, A Projects, Manora Logistics,
For more information visit www.antwerpxl.com
Caribbean Lines, Global ISL BVBA, Ovet BV, Aertssen Group, Katoen Natie and Charterama BV to name just a few. Antwerp XL will be organised by Easyfairs, one of the worldâ€™s fastest growing exhibition organisers. Headquartered in Brussels, Easyfairs has extensive experience within the manufacturing, oil & gas, cargo, maritime, transport & logistics industries and runs over 220 exhibitions worldwide. FORWARDER magazine
FORWARDER USA LAUNCHES AT BREAKBULK 4 OCTOBER 2018
he FORWARDER team recently attended the Breakbulk Americas event in Houston, launching FORWARDER USAâ€™s pilot issue.
During the last few months, the team have been preparing for the launch of the first US FORWARDER magazine. The publication officially launched in Houston, Texas, during the Breakbulk event.
The aim of FORWARDER USA is to provide tailored content to their US readers, which makes up for almost 45% of their readers.
The magazineâ€™s sections will remain adjacent to the original UK version, delivering relevant and informative content regarding the the US freight industry. The magazine is set to be released quarterly both online and in print. FORWARDER were welcomed by Breakbulk on Tuesday 2
October in Houston, and celebrated the release of the new US publication on their media stand. Breakbulk is one of the largest logistic events in the freight industry, bringing together shippers and suppliers from not only America, but from around the globe. Exhibitors and sponsors at the event include freight forwarders, road, rail and air transportation, specialised ocean carriers and more. The event was between 2 and 4 October 2018.
BreakBulk Americas in Houston
WANT TO KNOW MORE? Further information can be found at forwarder-usa.com
READ THE PILOT ISSUE AT
FORWARDER-USA.com FORWARDER made an appearance at the Breakbulk Europe event in Bremen earlier this year, and the next Breakbulk event is in Dubai, 11-12 February 2019. Read more about FORWARDER’s time in Breakbulk Houston in
The Headford Group’s quarterly newsletter, Q3, available soon. Meanwhile, you can read about the team's visit to Breakbulk Bremen in our Q2 newsletter. Rachel Jefferies, Editor, FORWARDER magazine
BreakBulk Europe in Bremen
W.I.S. HANDLE HEAVY BOILER SHIPMENT 17 OCTOBER 2018
FROM ITALY TO KAZAKHSTAN
his summer has proved a challenging one for W.I.S. as they
Activities during this process included EXW pre-engineering
come out having succeeded in some of the heaviest and
works for all operations, including but not limited to: production
shipments in their company's history.
of transport plans, progress reports, supervision and inspection of equipment, transportation arrangements, lifting, lashing & securing
From Porto Marghera, Venice, W.I.S. dealt with the delivery of 3
plans and all associated calculations and design.
Boilers (2945 x 1560 x 1125 cm, 622,000 kg) and the installation of grillage - L/S/D and welding included. Their responsibilities on-site included: •• Site visits •• Route survey analysis •• Client/company coordination •• Pre-phase and operational reporting on all engineering activities The shipment was loaded by means of 2x22 axles SPMT.
ABOUT PROJECT CARGO NETWORK Project Cargo Network is an ISO 9001 and ISO 14001 certified organisation established in 2010 to provide heavy lift and project cargo specialists access to a trusted, worldwide network of agents who handle their specialist shipments, whilst working professionally and safely under a strict Code of Conduct. Today, PCN has an international presence that extends to over 240 specialist members in more than 105 countries. With collective Annual Revenues of USD $2.7 Billion, PCN is collectively now larger than many multi-national companies.
K O BO OW N
Join us on 14 November for the Future Logistics Conference & Expo at the Warwickshire Event Centre where we will bring together the leaders of tomorrow’s industry This unmissable one-day conference is packed with ideas and influential speakers.
F R E I G H T
ondon is a global centre for both private equity and transaction activity. The UK Freight industry is among the largest in Europe, and the team felt it
is ‘natural’ for Freight Mergers to add to its Bristol office
Throughout the day you will: ✓ hear from thought leaders, inventors, and innovators ✓ get to grips with the challenges facing the industry ✓ discover new opportunities for your operation ✓ understand the factors driving change ✓ hear from those reshaping the sector ✓ learn how you can benefit from new technologies, processes and developments The logistics industry is changing rapidly and in order to stay ahead of the game, organisations need to embrace the opportunities being created by artificial intelligence (AI), vehicle automation and other factors driving change. The Future Logistics Conference & Expo will give you the opportunity to meet the innovators, technologists and inventors who are reshaping the logistics industry, and gain answers to the questions keeping you awake at night. You will leave confident in the future of your operation.
To find out more visit fta.co.uk/flc or call 03717 11 22 22* *
Calls may be recorded for training purposes
with a permanent presence in the capital. David Roberts, Head of the London office, explains: The team and I welcome the opportunity to be closer to the major freight hubs and leading private equity houses. We felt it was the natural progression for our advisory team to be located here, and I’m confident this expansion will significantly drive the firm's growth over the coming years. Freight Mergers will continue to seek growth in international markets, being located in the most connected city in the world will allow us to showcase their services on a global scale. Additional exposure to overseas investors will benefit the team’s sell-side clients and maximise their chances of delivering successful results for shareholders. At the same time, Freight Mergers announces a new addition to its team: Luke Mitchell, will be based at the new London office, until recently Luke worked on the M&A team for RSM UK and brings an exceptional level of client service to the team. The team’s new office is based in No.11 Gower Street, Fitzrovia, London WC1E 6HB
FREIGHT M&A FIRM OPENS
NEW LONDON OFFICE
& EXPANDS TEAM FORWARDER magazine
With organically grown data built up over the last 10 years and over 25 consultants updating records of freight forwarders, shippers, supply chain and logistics departments worldwide, our data is unrivalled. We can run campaigns by geographical region or by vertical market.
Internal and external communications. Newsletter production as well as content writing as required. Newsletters are an excellent way to increase client awareness of new services and keep employees fully engaged.
Our Postal Mailshot data is the cleanest in the industry. We can produce postal mailshots in exactly the same format as our eShot campaigns. As with our digital marketing we are able to target geographical regions or verticals according to your requirements.
PAF Finder is a new section being added to FORWARDER magazine where you can talk about your Partners, Agents and Franchise (PAF) agreements. It will include promotional editorial and a section where you can advertise for a new partner, agent or franchise.
The FORWARDER Directory is a listing of freight forwarding companies, shipping lines, airlines, etc. The Directory has recently been redesigned to include all of the countries in each issue and to be a persistent, ever-evolving resource.
FORWARDERmagazine.com is the magazine, advertising space and Directory online. We offer a daily posting service straight to the site that gets shared across the whole of the Freight Media social platform including Freightabase, LinkedIn Facebook and Twitter.
CONTACT US: KATIE@FREIGHT-MEDIA.COM +44 (0)1454 628 771 FORWARDER magazine ISSUE33 34
FREIGHTMEDIA PROVIDES AN OUTSOURCED MARKETING SOLUTION FOR THE FREIGHT INDUSTRY
Significant front-cover exposure and 6-page Q&A in FORWARDER magazine about you and your company. Designed for the forwarder that wants to stand out from the competition and for use when presenting your services to clients. Includes a separate PDF booklet.
A two- or four-page spread in FORWARDER magazine ideal for anyone aiming to promote a new facility. As with ‘Move it Like…’ we can produce a handout that your sales team can use for client meetings and marketing campaigns.
An excellent way of promoting new services, new recruits or any exciting projects that you may have coming up. Over the next 12 months we will be covering various topics around UK regions, international trade lanes and vertical markets.
Our team of social media experts will post regular articles to increase brand awareness and exposure. Most of our clients are too busy moving freight to get caught up in perfecting their social media presence. We will take it off your hands.
Your website is your shop front and you only get one chance to make a first impression. We are here to ensure it’s an excellent one. Our digital marketing and design team will work with start-ups, SMEs or top-25 forwarders to forge their online presence.
Forwardingjobs.com is the leading job board for the Freight Forwarding Industry. If you are recruiting on a regular basis we can offer a range of services depending on your requirements and vacancies are included in the recruitment section of FORWARDER.
WWW.FREIGHT-MEDIA.COM 35 FORWARDER magazine
WOULD YOU LIKE TO SUBSCRIBE? TO FORWARDER?
e want as many people as possible to read this magazine and to get something from it. Pass it round
If you would like your own subscription to FORWARDER,
please complete the form, take a picture or cut out the
the office (and forward the digital verision to your
page and send it to subscriptions@forwardermagazine.
contacts). Just remember to get it back again, because it's intended
com or Freight Media Ltd, 8 Apex Court, Woodlands,
to be a retained resource for you to refer to again and again. Hence
Bristol BS32 4JT, UK. We'll be straight back in touch with a
the monthly topic and regional focus.
subscription cost based on your location in the world.
Company name Freight forwarder Ocean
Courier Air cargo
Shipping line Air courier
INDUSTRY NEWS MOVE IT LIKE... REGIONAL FOCUS FORWARD LAW READ FORWARDER ASK THE EXPERTS
CHILLED TRANSPORT OPERATOR 24 JULY 2018
GOES FOR NEW MANDATA TMS
rapidly growing Midlands-based road haulage company
by the end of 2019 to meet growing demand for its distribution
is among the first to invest in a new cloud transport
services from customers, who include Redstar Beverages and
management system to support its ambitious expansion plans.
Peterborough-based Barnack Storage and Logistics, which provides chilled and ambient transport services to customers across the UK, has specified new TMS Go! from specialist software provider Mandata to automate transport functions and improve control of its growing workload. The technology, which is being phased in across delivery operations, provides enhanced visibility;enabling the company’s dispatch team to access a centralised drag and drop operated interface to simplify the planning and monitoring of its work. This facility is being incorporated as part of a package of technologybased measures included in TMS Go!, which help to move the
Indeed, a report published in 2017 predicts the global refrigerated
business swiftly on to a paperless job planning and invoicing
road transportation market to grow by more than 26% in the next
system. This includes driver and vehicle calendar management,
three years in the face of rising e-commerce grocery deliveries and
vehicle percentage fill levels, repeat jobs, electronic manifests, sub-
awareness of the benefits of cold chain logistics.
contractor management and map-based planning. TMS Go! is an easy-to-use, out-of-the-box, subscription-based cloud The move to TMS Go! will deliver significant benefits for Barnack
product, enabling operators such as Barnack – who are looking to
as it gears up for expansion over the next 12 months on the back
migrate to digital systems – to simplify and manage better order-to-
of an ambitious capital investment strategy to fuel growth. The
invoice processes via cost-effective paperless technology.
company plans to increase its current fleet of eight vehicles to 18
WANT TO KNOW MORE? Further information can be found at www.mandata.com
Initial usage by Barnack will see upwards of 10 jobs a day processed
In turn, this will allow Stephen Knight and his team to ensure
through TMS Go!, but this is expected to ramp-up significantly as
customers are better informed of the progress of an order
the business takes on more work.
via a robust paperless manifest to proof-of-delivery (POD) solution and have all the necessary details needed to invoice
The transport operator expects to recoup important savings on
the back of its investment thanks to smarter vehicle optimisation and a greater capacity to plan for full trailer loads. This will
Manifest’s set to streamline the business even further,
'contribute significantly' to driving down operating costs,
facilitating ever smarter ways of working. We will align it to
reducing administration tasks and paperwork, and improving
current operations to enable us to deliver extra financial savings,
overall fleet utilisation.
efficiencies and higher standards of driver performance
Mandata’s approach of channelling information into one place, on a
Ultimately, for Stephen Knight, key performance indicators
single system, is a key benefit of TMS Go!, said Barnack’s managing
around future fleet operations will be the true measure
director, Stephen Knight, who’s overseeing the installation of
several user features that are expected to save several hours-aweek processing orders and customer invoices.
We’re constantly working with customers on ways to improve our service. Data provided by TMS Go! will
We are confident the system will improve workload
be shared, enabling us to identify and tackle areas of
optimisation long term for our own fleet and pallet network,
under-performance, or issues before they become an
along with greatly enhanced driver communication and customer
visibility. Adopting the technology will automate many of our manual systems, improving service levels in the process.It also
Mandata is a UK leader in the provision of integrated
provides an extremely cost effective, flexible modular solution,
transport and logistics software for companies operating
which can be quickly scaled-up to provide even more added
in all sectors of the road transport industry. Its software
value as we expand fleet operations in the next 12 months.
automates and simplifies complex processes and enables
Stephen Knight, Managing Director, Barnack
operators to plan, manage, monitor and invoice work with one centralised system. TMS Go! is available for £89 per
A digital ePOD (proof of delivery) solution, the Manifest app, will
user, per month for the first licence, and £79/month for
be introduced once TMS Go! Go fully live, enabling drivers to
receive work instructions. They will see at a glance, via a suitable smartphone device, the sequence of jobs and manifest details, which can be updated with changes throughout the day.
WARWICKSHIRE TEENAGER SCOOPS TOP PRIZE IN FREIGHT INDUSTRY COMPETITION
teenager from Warwickshire has won the top prize in
I am delighted to hear that Ben has won the iPad in our Skills
a national careers competition, hosted by the Freight
Show contest. I worked on our stand at the CV Show and I know
Transport Association (FTA) on its stand at the Skills Show
the competition was extremely tough indeed. Some of the questions
2017 and run in partnership with careers campaign Think Logistics.
were very difficult and many adults were stumped, so it's great to see Ben came out the winner. I know everyone at FTA would like
Ben Bardell won an iPad for achieving the highest score in the Think
to offer him our congratulations.
Logistics quiz, the campaign which aims to encourage more young
Sally Gilson, Head of Skills Campaigns, FTA
people to consider careers in the logistics sector. Ben, who is a Year 11 student at the St Thomas More Catholic School in Nuneaton,
According to FTA's most recent Skills Shortage Report, around
beat off several hundred other entrants to scoop the top prize.
2.5m people work in jobs associated with the logistics sector and the number of opportunities is growing. It is estimated the
The Think Logistics quiz posed a variety of questions about the
industry needs around 50,000 commercial vehicle drivers, alongside
contribution made by the logistics industry to the UK economy and
technicians, engineers and qualified transport managers. Ms Gilson
tested competitors' knowledge of key transport facts and figures.
says the labour shortage remains a key issue for the industry:
The prize was donated by Career Ready, the charity which works to prepare young people for employment. Ben was presented with
FTA has been working incredibly hard to raise awareness of the
his iPad on behalf of Think Logistics by Charlotte Wright, West
labour shortage in the logistics sector and particularly the lack of
Midlands Regional Manager for Career Ready.
qualified HGV drivers. We want to spread the word that logistics offers job hunters of all ages and backgrounds a wide variety of exciting and varied career opportunities. We are particularly keen to reach young people and we hope Ben's visit to our stand along with the thousands of other young people who came along, will have attracted the interest of some logistics stars of the future.
Efficient logistics are vital to keep Britain trading, directly having
more important to UK plc. A champion and challenger, FTA speaks
an impact on more than seven million people employed in the
to Government with one voice on behalf of the whole sector, with
making, selling and moving of goods. With Brexit, new technology
members from the road, rail, sea and air industries, as well as the
and other disruptive forces driving change in the way goods move
buyers of freight services such as retailers and manufacturers.
across borders and through the supply chain, logistics has never been
NAVIGATE RESPONSE WELCOMES NIGERIAN & ITALIAN PARTNERS TO CRISIS COMMUNICATIONS NETWORK
avigate Response welcomes two new partners to its
Joining the network, Adedayo Ojo said...
global crisis communications network to strengthen coverage in the key maritime hotspots of West Africa
and the Mediterranean.
This is a great opportunity for us, and for Navigate Response. West Africa â€“ and especially the Gulf of Guinea â€“ has seen more than its fair share of maritime incidents in recent years, not least with
Continuing pirate activity in West Africa has repeatedly drawn
the rise in offshore piracy. Caritas can assist Navigate's clients who
international media attention and presented signification local
may be dealing with West Africa's fragmented and often government
changes for shipping companies. To further strengthen the support
influenced media to help ensure accuracy and to protect the client's
available to our clients, Navigate Response is proud to have partnered
licence to operate within the region.
with Caritas Communications led by Adedayo Ojo. In Italy, recent media interest in the maritime industry has been With offices in Lagos, Nigeria and Accra, Ghana, Caritas is a leading
largely driven by the ongoing Mediterranean refugee crisis and the
Africa-focused reputation management and communications
bankruptcies of established maritime brands. Italy's complex media
agency. Caritas specialises in crisis management, having developed
and political landscape, which is often driven by close personal
emergency response procedures for leading brands including the
relationships, presents significant difficulties for outsiders. Navigate
Nigerian affiliates of Total and ExxonMobil, and leading indigenous
Response is delighted to be working with Riccardo Masnata, who
players such as MainOne and Honeywell Group. Their cross-sector
brings more than 20 years' experience as a public relations advisor
experience includes maritime, oil and gas, and aviation.
and journalist in the maritime sector.
Riccardo Masnata and his team have worked for leading Italian
Welcoming Adedayo Ojo and Riccardo Masnata, Chief
and international brands including MSC Cruises, APM Terminals,
Operations Officer at Navigate Response, Dustin Eno said...
Blu Navy, Genoa Oil Terminal, USCLAC (Italian shipmasters' association), British Gas, CRN (Ferretti Group) and Archimede Maritime Training Network.
We are delighted to bring two more communications specialists into our global response network. Their teams add both crisis management expertise and vital knowledge of regional media landscapes.
Joining the Navigate Response global network, Riccardo said...
Our network of 42 offices in 28 countries provides our clients with unrivalled access to local experts backed up by the global experience
I am delighted to be part of Navigate's global network. I believe
necessary to respond effectively to any maritime incident.
partnership is paramount in any crisis, when maritime stakeholders and media relations need to be managed. The initial response is critical and both the cultural and communications terrain requires
ABOUT NAVIGATE RESPONSE
careful regional navigation.
Navigate Response is the leading global crisis communications network specialising in the international shipping, port and offshore industries; head-quartered in London and Singapore, we operate a global network of 42 offices in 28 countries around the world. Our experienced team of maritime media responders are on call 24/7 to provide immediate support and expert advice for any situation that threatens our client's operations or reputations.
FORWARDER Directory POWERED BY
The FORWARDER Directory is a catalogue of freight forwarding companies, shipping lines, airlines, etc. that specialise in shipping to or from major countries throughout the world. You can place any size advert from a free single-line entry to a double-page spread to promote your strongest services. Our team can advise you on how best to use the space. If you wish to advertise, please contact Dom...
email@example.com or +44 (0)1454 628 794
NEW... UK DIRECTORY NEW
DIREUK CTOR UK li Y stings
b then by sp y region, eciali sm
INTRODUCING OUR NEW SECTION... UK specialisms, divided into the 12 UK regions we judge to be most familiar to the freight industry professional at work. From 'abnormal loads' to 'warehousing & storage', if you need it done, it's in here.
www. FORWARDER Directory .com FORWARDER magazine
November 2016 LAUNCHED
Beta tested from August 2017 Full launch October 2018 WEBSITE
Same day, next day, vetted & rated drivers, state of the art tracking & payment system, no bidding system, automated invoices & PODs, free to upload jobs PLATFORMS
CMS: www.loadieapp.com (for customers adding loads) iOS & Android Loadie app (for drivers looking for jobs) SOCIAL MEDIA
www.facebook.com/Loadiemobileapp www.twitter.com/loadie_app www.linkedin.com/company/loadie-ltd CONTACT
Chris Johnson, CEO firstname.lastname@example.org email@example.com
LOADIE CHRIS&KARL 46
CHRIS SAYS... For customers it’s free to upload jobs, fast and reduces hassle...
Loadie is a logistics marketplace that allows people to
The whole process is completely seamless through the app.
upload their deliveries and connect them with available
A driver can find a job, either through the map or through
delivery drivers. It’s a fully automated system that is
notifications. They get taken to the job, proof of delivery, and
managed through a customer management system and a
paid via the app, so it’s totally seamless. Everything is done
mobile app for the delivery drivers.
on the app, so this means no invoicing, and no paperwork.
COVER FEATURE Q A
So, tell us about Loadie... Simply put we are the first exchange / logistics marketplace that offers a seamless straight through automated process from collection to delivery including full tracking, PODs, invoices and payments all in one system.
DON'T FORGET... You can use the CMS, not the app, to send a load. The app is for drivers.
What is your favourite feature ? I think the best feedback we have had so far has been from the drivers, and the fact that the app has an automated invoicing and payment system built in. We think van and truck drivers get a really hard rap get a really tough time from the press and public, but it’s a hard job and some smaller companies can really struggle
Our system works like Uber for freight in that you can access
if they are on long payment terms as well as having to chase their
local available (pre-vetted) drivers in real time, track them
hard-earned money! The tracking and ease of getting the jobs is
to the collection, then your clients are able to track them
brilliant but I think the fact that they get paid quickly and hassle
to the delivery point. All the paperwork including the PODs
free is a massive plus and one of Loadie’s main USPs (and no one
and invoices are handled electronically, and payment is made
else can do it!) (and we’re the only ones who do it!).
instantly to the driver’s app wallet on completion of the job. The funds then made available to withdraw within 72 hours. (This is to protect against fraudulent activity) All these features mean that the process is faster, simpler and easier to manage for both the customer sending the load and the driver taking the load. Customer complaints and enquiries are dramatically reduced as they can see where the driver is on screen in real time, and drivers can contact customers directly if they are having issues. All in all, we wanted to create an application that gave everybody in the supply chain a huge advantage over what is currently out in the market, and with Loadie we have done that. For customers it’s free to upload jobs, fast and reduces hassle due to the superior level of transparency as well as the option to pay via credit/debit card or by pre agreed credit terms. For drivers it’s free to download with no subscription fees, no bidding system and the price you see is the price you accept! Price you see and accept is the price you get paid.
How does Loadie work? The customer (anyone who needs to send goods) can add their load on to www.loadieapp.com after signing up on the system. They can either pay for the load using a credit/debit card (don’t worry – we only take the money from escrow once a POD has been signed!) or they can apply for a credit account in which case we pay the driver and bill the customer on negotiated credit terms. The customer then inputs the usual details including how much they want to pay, destination, and special requirements, etc and the load instantly goes live on to the system where pre-vetted drivers who’s vehicle credentials match the load can view the load details including destination, price and special terms via a text notification or via the map on their smart phone. Before a job is accepted the driver is only given the first part of the postcode & town/city. We do not give the full address or any customer details until the job is accepted.
The driver (using the mobile app) then accepts the load
Tell us about how Loadie developed... ...the history/how the idea came about and how you developed it as an idea, and then how it formed into the platform it is
and from that moment on can be tracked as soon as they are on the way to pick it up. The driver can then choose to take the job now or later depending on the timing needed for the load, but as soon as they say they are “on the way” the customer is informed via an
The process started around 10 years ago when one of
automated email, and the driver becomes trackable.
our founders was working in logistics planning for a large manufacturer. When his contact book ran out of options
The customer will also receive notifications when the
to move urgent loads he was left high and dry. This made
driver is within 10 miles of the drop off point, so
him think of a platform not unlike existing exchanges / job
they can be ready & help eliminate waiting times. The
boards, but he took a job overseas and put the idea on hold.
proof of delivery which can include pictures of the
After moving back to the UK, he discussed the idea with an
goods is taken and then all the relevant paperwork
ex-colleague and one of his contacts who had a background
including invoices are automatically emailed to the
in e-commerce and technology. As the exchange model had
relevant parties and the driver then receives the
been done already the question was how to take the next
funds instantly into his app wallet.
leap and create some truly innovative technology to give the customer and drivers a system that was better than anything else on the market – So we created Loadie!
COVER FEATURE Q A
How do you think Loadie will impact the freight industry? I think the industry is ripe for innovation. The majority of solutions out there for finding drivers are effectively static job boards – you may be able to find a job via
DON'T FORGET... You use the app, not the CMS, to find loads. The CMS is for businesses to send a load.
What is your biggest achievement through the making of Loadie? Making it work!!! It has taken a lot of time, money and bumps in the road to get there but we think that we have produced a system that is genuinely better than anything out there. That is not
your location but that’s where it ends. The level of tracking and
to say that we are not constantly thinking of ways to improve the
automation in Loadie is bound to influence customer expectations.
system and innovate for the logistics industry generally but getting
Just as consumers expect time slots and transparency in their
to the point where all the major USP’s of the system actually work
deliveries nowadays, warehouse managers and business owners,
was tough! We were also amazed at how quickly the drivers had
once they know the technology is available, will expect the same.
taken to the application as within the first two weeks of beta testing over 300 drivers had signed up for the application without any marketing campaigns, just Facebook and word of mouth.
One of our end customers is Harrods, they love the fact that they know exactly when their goods are arriving and get notified as soon as they are picked up for delivery. The Amazon effect also means that B2B delivery windows will get shorter, and fines for non-compliance will only become larger and more frequent. If you supply companies like this having immediate access to available vetted drivers is a huge plus, and the GPS tracking also means fines can be contested, as the proof of collection/delivery timings are for all to see
via the automated POD everyone receives.
How did you overcome your biggest challenge? Testing, Testing, Testing – being very pedantic about the customer journey and keeping the drivers informed of everything we were doing. Social media is a great tool for acquiring customers and drivers but it’s also a great tool for people to shout about any mistakes you have made!
We’re also making a difference to the freight industry’s impact
Being calm under fire and making sure you are completely
on the environment. The freight sector counts for a significant
transparent about what you are doing has served us well.
portion of the UK’s air quality impacts from transport (26% of the UKs greenhouse gases to be precise). Despite significant investment in technology, the number of empty backloads continues to increase. In the last 10 years alone, they have increased from 28% to 31%. Right at the heart of our technology is a system that allows drivers and businesses to create a positive impact on the environment by reducing the amount of empty journeys on the UK’s roads.
Where do you want Loadie to be in a year? The largest B2B logistics marketplace, looking at European integration and possible global franchises.
How would you define your business culture? We try to encourage a fun and flexible culture at Loadie. Modern day life is tough enough, so we try to ease some of the strain work can bring by making Loadie a fun place to work. We want our
Overall, how has the production & making of Loadie been? Hard work but also fun. We knew disrupting a marketplace would be hard, creating completely new technology from scratch was bound to be. It probably
team to feel comfortable at work and enjoy what they do – This
took 8 months longer than we first expected but as
way we will see the best results. We encourage everyone to bring
with all things brand new, when you test something
new ideas to the table so we regularly have our famous 'beer and
you don’t know what the reaction will be, you take
brainstorm' days which have often born some our best ideas.
feedback, refi ne and make it better. I think this approach will serve us well in the future as the relentless focus on getting it right for both customers
How do you get the best out of your team? Everyone at Loadie has their own clear and defined roles. We trust we have the best people in each position to do the best job possible so we simply allow the team to get on with their work. We work very closely as a team though and all pull together when we need to. A good team morale definitely helps to get the best out of everyone. We are very lucky to say we have that.
and drivers will lead to commercial success.
Is there any advice you'd give to companies working on a similarly challenging project? Whatever developers or engineers tell you in terms of timelines – double them! Whatever you think it will cost – double it! – seriously though complicated problems require complicated solutions and they cannot be rushed – small things can put an entire project out by weeks if they are not planned and thought through beforehand. So, test your ideas out on customers early and use the feedback wisely! The customer is indeed always right.
www.loadie.co.uk FORWARDER magazine
MOVE IT LIKE...YOU
I was delighted to appear in the FORWARDER magazine ‘Move it Like’ showcase earlier this
year. The opportunity to speak candidly about the success of our company, my influence on that, and
the ingredients that contribute to our continued success was appreciated. NNR is a global ‘premium brand’ that, although established for over a 100 years in Asia, is not particularly well known in the UK. The feature in Forwarder Magazine offered the stage for us to future promote our business. The moniker ‘secret assassin’ and ‘largest company you’ve never heard of’ no longer suits the brand and size of our global group, therefore features like ‘Move it Like’ in a classy glossy such as FORWARDER are the perfect vehicle to help change that perception. Now I’ve recovered from the marginal discomfort
of a little more attention than normal (!), I can reflect that it provided a strong and personal message that many of our key partners and customers read and responded favourably too. Lee Griffiths, NNR
FEATURE ON THE COVER OF FORWARDER
WHETHER IT'S A 'MOVE IT LIKE', A NEW SERVICE, A FEATURED ROUTE, A TECH PRODUCT...
FORWARDER magazine ISSUE33 52 LEVEL THE PLAYING
FIELD. CALL US ON +44(0)1454 628 775
DONâ€™T TAKE OUR WORD FOR IT... In 2017 I was proud to be included in the popular FORWARDER feature 'Move It Like'. As a leading publication within the logistics
industry, FORWARDER's unique feature presented an ideal opportunity to discuss my journey as a global air freight expert and
highlight how Ligentia continues to meet our customers' requirements through customised solutions. I found the process rewarding and my relationship with FORWARDER has continued to develop as my career has progressed to a global role. I would highly recommend
being part of a future 'Move it Like' feature to anyone seeking successful exposure within the logistics industry. Lee Alderman-Davis, Ligentia
FORWARDER magazine ISSUE33 53 ...OR EMAIL RICHARD@FREIGHT-MEDIA.COM
In those time critical situations airfreight is just not fast enough.
When you think of urgent shipments, airfreight is considered the
of onboard courier services, can offer a customised ‘emergency
most suitable mode of transportation.
solution’ to forwarders.
But what if an assembly line for cars in the UK risks grinding
The company, located in the Netherlands, ensures that time critical
to a halt due to a stock shortage of a specific part and the
goods are personally delivered to the place of destination within
automotive spare parts must arrive from the Far East within 24
the agreed delivery time frame by an onboard courier (OBC).
It is therefore good to know that Wings BV, a neutral provider
to 36 hours? You can imagine the (financial) consequences for both the supplier and the relevant car brand when a production
Wings, under the committed leadership of Sander van Woesik,
line falls still.
primarily focuses on freight forwarders serving industries such as aerospace, automotive and the oil & gas sector; industries that
Or what about companies in the British aerospace industry with urgent AOG’s? They need to be reassured that spare parts will be delivered within the required timeframe.
regularly require emergency solutions.
Forwarders, when asked why they rely on Wings for their time-critical
For sales, Wings onboard partners with reputable GSAs
consignments, mention Wings’ neutrality which is highly appreciated and
worldwide. In the UK this is Air Logistics.
the fact that Wings always puts the interests of the forwarder first. As well as airfreight shipments, our customers often have urgent Our worldwide courier network is one of our strengths – we
shipments for which airfreight is just not fast enough. Think here
have over 2,300 OBCs in 125 countries enabling us to provide
of crucial machine spare parts for the automotive, aerospace or oil
emergency solutions from anywhere to any destination in the
& gas industries. For these specific shipments Wings is the most
world. We also have an in-depth knowledge regarding local
outstanding partner. We are very happy to represent Wings in the
customs regulations. Everyone can do a ‘hand carry’ from A to B.
UK as both companies pride ourselves on providing solutions and
We are well aware of that. What sets Wings apart is our specific
outstanding customer services. From our offices based in Heathrow,
knowledge of customs rules in the most diverse countries and
East Midlands and Manchester we provide local sales, operations
the way in which declarations must be done. Furthermore, all
and administration for Wings in the UK.
our OBCs are properly insured by Wings throughout the whole
Chris O’Donnell, Managing Director, Air Logistics
assignment. Regularly we hear that someone has been sent, a staff member or acquaintance of the customer, but are they
For the requests for such urgent shipments every country or region
covered by insurance in case they need medical assistance?
has a dedicated email address. Sander:
Sander van Woesik, Managing Director, Wings Onboard
world, when you look on our website for a sales office, based on your
Wherever you are in the
IP address you receive the details of the correct office on your screen. Wings can offer any UK agent a strong worldwide network for
I would like to emphasise that Wings not only organises an OBC from
pick-up and delivery. The customer base in the UK consists of
and to the United Kingdom but in principle: ‘Any origin, any destination,
well-known freight forwarding companies who regularly turn to
we serve the globe!' Even if, for example, a UK forwarder requests an
Wings for their time-critical consignments.
OBC from Seattle to Izmir, Wings can offer a solution.
The OBCs Wings uses are all equipped with the correct documentation and visa. Within 15 to 30 minutes of a request coming in, the Customer Service team responds. The team can be reached 24/7/365. Within 45 minutes of the customerâ€™s confirmation the OBC is already en route to pick up the goods. The OBC keeps the customer up to date on his location and the status of the shipment. The tracking and tracing details are also very accurate (real time).
The UK's leading nationwide bespoke sameday courier
Delivered your way
stablished in 1990, Crown Couriers has been leading the way
With sameday delivery at the core of its business, Crown
in creating bespoke sameday delivery solutions for almost
demonstrates the importance of every consignment by using only
three decades. Operating a customer-focused approach to
dedicated vans which are fully traceable from collection through to
sameday services and with a dedicated investment to innovation,
delivery. This is replicated in its overnight service, where experienced
Crown Couriers specialises in creating solutions that are tailored
out-of-hours teams work with fully trained and security cleared
to meet its customers’ individual requirements.
drivers to ensure its high standard of service is not compromised.
A logistics partner to businesses within a variety of different
Based from a single control centre in the Midlands, Crown Couriers’
industries, from automotive and aviation to pharmaceutical and
nationwide service operates 24/365 to ensure it delivers the same
professional services, Crown Couriers has a longstanding reputation
dedicated service, day or night. Every customer is assigned an account
for being a business that prides itself on delivering a reliable and
manager who has overall responsibility for maintaining Crown’s high
transparent service to its customers.
standards of service. Crown’s quality-led approach to sameday courier
service is reflected in the careful selection of its drivers, chosen for
and SMS notifications, Crown has been able to utilise technology to
their high standard of self-motivation, experience and customer service.
create time and cost savings for its customers, whilst increasing the level of proactive communications and maintaining its high standard of service.
Customer satisfaction is the key to Crownâ€™s continued success. From the small sameday courier that started with just two vans
More than just a sameday courier provider, Crown Couriers is a
back in 1990, to the market leader that the business has grown to
logistics partner with a proven track record of working within a variety
become today, its mission is still the same: to be the trusted partner
of different and specialised industries. Experienced in identifying cost
to businesses that need a reliable and bespoke sameday courier.
savings and improving existing practices, find out how Crown could
Testament to that are the customers that have stayed with Crown
optimise efficiencies for your business by calling our Freefone number
from the very beginning and still value its service today.
or contacting firstname.lastname@example.org. Alternatively, for more
Katie Burke, Marketing Executive, Crown Couriers
information visit our website www.crowncouriers.co.uk
Finding new ways to deliver a better service to its customers is a key priority for Crown. As the industry evolves, a higher level of flexibility and more effective communications are becoming increasingly important. Thatâ€™s why the business puts innovation right at the heart of its values. And it continues to deliver on its commitment to invest more into implementing the right technology that keeps the business at the forefront of the industry. Investment in and modernisation of the companyâ€™s infrastructure has safeguarded connectivity and enabled the development of more efficient internal processes. Implementing systems such as optimised route planning, dynamic texting/emailing, live GPS tracking, online stock control
UK & INTERNATIONAL COURIER
here are a number of predictions which suggest that the
Despite the tragic origins, this movement could be a starting
workplace is moving towards a flexible, almost freelance
point for the protection of couriers who are working in similar
culture. More time outside the office, working hours
situations: recently a group of 65 couriers employed by Hermes
which suit your lifestyle, being your own boss, independence –
won the right to be treated as ‘workers’ with minimum wage
the ‘benefits’ are starting to sound familiar…
and holiday pay. This could ultimately mean up to 14,500 Hermes employees will be affected (although Hermes have strongly
The swing towards more flexible working hours is a global one,
hinted their intent to appeal the decision).
and comes with the rise of 24/7 lifestyles. As a courier, this has long been one of the pulls of the job. Despite this, the worrying
According to a 2017 survey from the Chartered Institute of
trend of poor courier treatment perseveres on an almost global
Professional Development, the average amount gig-economy
scale, especially when looking at the ‘last-mile delivery’ leg.
workers – including couriers – earn per hour is ‘low’, with the median hourly rate for persons delivering goods as being just £6.
Parcel-delivery couriers working at companies such as Yodel and
The same report stated that
UK Mail – some of the UK’s largest – have long criticised their
deliver goods or services say this type of gig economy activity
employers for staff’s long hours, low pay and little-to-no protection,
earned them 20% or less of their total income over the last year,
as well as being classed as self-employed. And it’s by no means
while just 17% report that this work earned them 50% or more
a trend unique to the UK. Similar discrimination effects workers
of their total income
across the globe, as is the case with so-called ‘unskilled’ work.
goes on to confirm low rates of financial stability, low confidence
Alongside this, same-day delivery expectations, high unemployment
in the ability to save for retirement, and 58% of gig workers who
rates, inner-city congestion and inner-city low-carbon legislation are
say they couldn’t find a ‘traditional’ job with an employer saying
just some of the factors affecting last-mile couriers.
they find things ‘difficult’ or ‘very difficult’.
It took the death of Don Lane, a DPD courier, who died of
It's by no means all doom and gloom, and as much as some
complications arising from diabetes after missing appointments
people may hate to say it, Amazon are one of the stars of
with specialists, for DPD to change their internal policies, although
forward-thinking within this sector. Within the last month,
the company still refutes claims that he was under pressure.
the company has spearheaded two dramatic changes: raising
Allegedly, Mr Lane feared DPD’s controversial £150 daily fine for
their minimum wage in the U.S. to $15 an hour, and introducing
missing work without finding adequate cover. He had worked for
the Amazon Delivery Service Partners Program. The Delivery
the company for 19 years before his death in January 2017. DPD
Service Partners programme has been so successful, that
now has the option for workers to be classed as ‘eitherworkers’: a
Amazon had to quadruple their order for Mercedes Benz
policy which includes sick pay, paid holiday and access to a pension
Sprinter vans to cope with demand, before eventually having
scheme, rather than remaining a self-employed franchisee.
to reject all further offers.
41% of gig economy workers who
– and that’s not the end of it. The report
They’re in quite a unique position as a company, with part
But with both the Amazon Partners programme and the
of their sales pitch to interested entrepreneurs being
crowdsourcing, we are back to our original problems: the
guaranteed consignment levels from Amazon, as well as access
protection of employees. Crowdsourcing companies such as
to Amazon’s technology and software. There is also training
Deliveroo are already seeing International strike action over its
support and discounts on resources such as uniform., fuel and
treatment of workers. I strongly suspect that Amazon’s DSPP is
vehicle insurance. At the time of announcing the programme,
going to mean employees belong to third-party franchises, rather
Amazon’s SVP of Global Operations, Dave Clark, said:
than the Amazon ‘umbrella’.
Customer demand is higher than ever and we have a need to build more capacity
Ultimately, time will tell whether break-off SMEs are the answer to courier well-being in the age of instant gratification.
And finally, it’s not just the global fulfilment giants who are changing the face of shipping. There have long been crowdsourced delivery companies at work, with the benefit of using non-
Sarah O'Connell, Senior Editor, FORWARDER magazine
professional couriers to make in the pipeline. The tech-heavy approach to the delivery process seems to be particularly attractive to the Gen-Y and Gen-Z populations, who are going to make up approximately 25% of the US e-commerce market by 2025 according to McKinsey.
KILLING THE COURIER? FORWARDER magazine
UK & INTERNATIONAL COURIER
he battle between online and in-store shopping is
changing the way we purchase products. Moreover, it’s
The trust seems to be in tracking when it comes to parcel deliveries.
changing the way we receive these purchased goods.
Whether it’s checking courier updates online or signing up to SMS
Research suggests that UK shoppers are more likely to shop
notifications, 61% of shoppers want to know when their item has
online for goods than in-store, the reason being that online
been dispatched and 65% also want progress updates throughout
shopping provides customers with more choice, the ability to
the journey. The ease of refreshing an app or checking emails gives
compare prices easily and indeed cheaper prices altogether
customers a feeling of control over their packages, knowing exactly
…all from the comfort of their own home. However, when there
when it leaves the warehouse, all the way up to the ring of the doorbell.
is an increase in online purchases, there is the consequence of a rise in delivery demands. Retailers such as Amazon and fashion
company Pretty Little Thing have even introduced ‘Same Day
Whilst the majority of parcels are delivered by courier services
Delivery’ in areas such as major cities, including Greater London,
such as Royal Mail, Hermes, DPD and Yodel, self-employed
Manchester, Edinburgh, Bristol, Cardiff and others. Whilst not
courier drivers are an alternative method of delivering a parcel.
all companies are currently able to offer this same-day service,
Known as ‘lifestyle couriers’, it is estimated that 5–7% * of UK
customers’ needs are being prioritised and the online market is
logistics workers are self-employed courier drivers. Lifestyle
still expected to grow by over 15% by 2022. FORWARDER
couriers tend to have previous courier experience and may
investigates the most recent demands from our basket-buyers
choose to work at weekends as an extra source of income. With
and how they are affecting the UK courier. Based on recent
the rise and demand of online purchases, some lifestyle couriers
research performed by Royal Mail , here are the patterns that
deliver around 70 parcels a day from the back of their car.
seem to be occurring with our brown-boxed deliveries… Flexibility Customer expectations
Flexibility in ordering a parcel is key for both customers and retailers,
Whether you’re buying or selling a product, you want to make
especially when technology allows us to shop ‘on the go’. The majority
sure your parcel arrives as efficiently as possible. Apparently,
of online purchases are made on a laptop (58%), but it has been
as customers, we also want it delivered for free. Statistics
recorded that 39% of UK mobile shoppers make their purchases via
suggest that there is a common attitude towards free delivery,
smartphone or tablet on a weekly basis. 71% of those who use their
with 44% of online shoppers expecting free delivery, and 35%
mobile or tablet to shop online claim they use it when travelling, and
expecting to spend a maximum of £20 to qualify for free
55% admit to purchasing their goods whilst at work. But it’s not just
delivery. Furthermore, customers admitted that if their free
the flexibility of ordering our purchases that’s important: it’s in how
delivery expectations are not met, some would wait for a free
we can receive our parcels. Couriers now offer an array of delivery
delivery offer before pressing the checkout button, with others
options: home delivery, a neighbour’s house, click & collect, Amazon
abandoning their cart entirely.
Locker – our options are broader than ever, and methods such as click & collect and Amazon Locker also provide free delivery.
From start to finish, our retailers and courier services are
deliveries, where Amazon claim they can deliver parcels up to
keeping up with the demands of click-happy customers.
5lbs in weight via drone within 30 minutes. Private jet? One-hour delivery? I wonder what delivery options will be next.
No doubt the demands will become higher and courier services will be under pressure to deliver an even more â€˜expressâ€™ service. Alternative methods are already being tested, such as drone *
Rachel Jefferies, Editor, FORWARDER magazine
Royal Mail statistics taken from Understanding the needs
UNPACKING THE DEMAND of online shoppers in the UK 2017
OF THE UK COURIER
our of the UK’s five main freight routes pass through the
identifies the major infrastructure projects needed to improve
midlands, making it one of the most traffic-dense regions of
the connectivity of the region’s key locations to help drive
the country. Sea freight is all but eliminated here, but that
economic growth and power the Midlands Engine. A large part
doesn’t mean there’s such a thing as downtime. In place of ships, we
of this strategy is the proposed Midlands Rail Hub.
have one of the UK’s busiest cargo airports, East Midlands Airport, a quarter of all employment in the region held in the manufacturing
Rail transport has an integral role in reducing pollution and
sector, - including 155,000 people employed in logistics occupations
congestion, and the Midlands Rail Hub is strongly advocated by
in the West Midlands alone - and more than 34,000 million tonne
the team at Midlands Connect. Centred on Birmingham, the hub
kilometres of goods moved in the region in 2017.
is expected to increase the number of services and slash journey times across the region. Midlands Connect have said the new hub
It’s a highly connected, greatly industrial region of the country,
would allow £22bn worth of freight to be moved from road to
with a history steeped in trade. As the beating heart of the
rail – removing 4,300 lorries a day from the roads.
country’s logistics sector, it’s important that local infrastructure is capable of handling an increasing volume of freight loads.
In a press release regarding an open letter calling for the Government to commit to the Midlands Hub, Midlands Connect
There are some brilliant developments happening already, such
Director, Maria Machancoses, stated:
as the newly announced industrial and logistics units which are being built in Stoke-on-Trent and Staffordshire. July of this year
We’re proposing an ambitious yet deliverable set of asks of
also saw the best month in East Midlands Airport’s history for
the Government that improves the lives of all Midlanders and
non-EU trade. But there are still issues with congestion on the
benefits the national economy, too. The Midlands Rail Hub is
roads which needs to be tackled in order to keep trade flowing.
central to this aim. There is region-wide support for improving historically slow and infrequent services between the East and
Reflecting the region’s best interests within the transport and
West Midlands. That is why we’re asking for a commitment to
logistics sector, is Midlands Connect.
delivering it that allows us to work with regional and national bodies to get the work started as soon as possible.
In collaboration with central Government, Midlands Connect is a pan-regional partnership of 22 local authorities, 9 Local Enterprise
The partnership have outlined a full breakdown of the project
Partnerships, chambers of commerce and main airports, along with
in their report, ‘Our Routes to Growth’, published this year.
Highways England, Network Rail and HS2 Ltd. The partnership
It also outlines a recommendation to test the potential for
covers an area from the Welsh border to the Lincolnshire coast,
trialling HGV platooning in the Midlands, to understand how
serving a population of more than 10 million people.
lorries could move in sync through wireless technology. Midlands Connect will carry out more research this year on the prospect
Together, Midlands Connect and the Department for Transport
of trials, alongside other traffic management strategies such as
have developed a landmark, 25-year transport strategy that
five Clean Air Zones (CAZs) which have been introduced
by the Government are in the Midlands. The hub would
The Midlands Rail hub would create capacity for an extra 36
complement the Midlands’ CAZ goals, not to mention the
freight paths each day – totalling between £22 and £30
economic boost provided by the hundreds of jobs which
billion of goods each year according to estimates.
As the FTA have outlined in their focus piece, three of the
would be created within the sector. A green future doesn’t necessarily mean 100% electric vehicles, and this project is
The Hub would also boost the economy by an estimated £649
an example of innovation in a more traditional form.
million a year, according to Midlands Connect (Sept 2018).
Sarah O’Connell, Senior Editor, FORWARDER magazine
Each freight train takes an average of 76 HGV’s off the road, meaning 1.66 billion fewer HGV Kilometres a year.
THE HUB & THE HEART FORWARDER magazine
WANT TO KNOW MORE? Further information can be found at www.fta.co.uk
ood news – our air quality is going to get better.
The three Zones in the Midlands – if they are approved to go
Actually, it is already getting better, and has been for
ahead – are expected to come into force in late 2019, with
decades. And if we do nothing at this point, it will
more precise dates to be determined. While FTA supports the
continue to get better in the future. However, all the time we are
improvement in cities’ air quality, CAZ only have a temporary
discovering in more detail just how much impact on human health
benefit at a potential cost of much disruption to local businesses
emissions do have, and so cleaning our air even faster has become
– as far as possible the Zones must be designed with the needs
a political priority. That and a legal one as the Government is in
of local businesses and freight operators in mind.
breach of its air quality requirements. The impact of the CAZs must not be underestimated. In Birmingham, This is what brings us to Clean Air Zones (CAZs). These
the charge is expected to apply to 60% of all vehicles driving through
schemes impose a charge on any vehicle entering an applicable
the city centre. The proposed charges for non-compliant vehicles
city which does not meet the certain emissions standards, which
entering the Zone are: £50 - £100 for buses, coaches, lorries and
are Euro VI or 6 for diesel and Euro 4 for petrol vehicles. All new
HGVs, £6–£12.50 for taxis and private hire cars and £6–£10 for
vehicles produced in the UK meet these standards, but in some
private cars. FTA is pleased to see the A4540 is the Zone’s proposed
cases (ie vans) only for the last two years.
boundary; this concentrates the implications of the scheme on the city centre rather than wider region.
Out of the five cities mandated by the government to introduce these Zones, three are in the Midlands: Birmingham, Derby and
FTA has submitted its recommendations to Birmingham City
Nottingham. The remaining cities are Southampton and Leeds,
Council, which includes a request for well-placed signage
and it’s expected many others will follow.
beyond the city centre to re-direct through-traffic away from
A GREEN FUTURE the charging Zone covering strategic routes, and the allowance of exempted routes out of the zone for businesses and key sites already established within the boundary.
FOR THE MIDLANDS
FTA speaks on behalf of the industry and has voiced its recommendation that the three schemes are delayed to October
The picture in Nottingham is different. While it also struggles
2020 to coincide with the introduction of other environmentally
with poor air quality, Nottingham City Council is campaigning
friendly initiatives, namely the Ultra Low Emission Zone and the
against the government’s mandate, claiming it can sufficiently
Direct Vision Standard in London.
improve air quality with a selection of other measures, without the need for a CAZ. These measures include investing in green
Efficient logistics is vital to keep Britain trading, directly having
public transport, for example, retrofitting buses with cleaner
an impact on more than seven million people employed in
exhaust technology. Derby has options for a smaller or larger
the making, selling and moving of goods. With Brexit, new
CAZ, which could be very disruptive. It remains to be seen
technology and other disruptive forces driving change in the
whether the government will agree to each cities’ strategy, or
way goods move across borders and through the supply chain,
whether it will seek quicker or tougher measures.
logistics has never been more important to UK plc. A champion and challenger, FTA speaks to Government with one voice on
The nationwide picture of CAZs is fragmented and complex. Use
behalf of the whole sector, with members from the road, rail,
of them should be minimised as much as possible. FTA has also
sea and air industries, as well as the buyers of freight services
requested the Zones are consistent with schemes in other cities;
such as retailers and manufacturers.
harmonisation and uniformity are key in ensuring the smooth adoption and upkeep of these schemes.
Christopher Snelling, Head of UK Policy, FTA
here’s quite the contrast between the land-locked Midlands
Future of the Shipping Industry, Kenney described aims for a ‘globally
and the lush Mediterranean, but the pulse of logistics
adopted uniformly implemented regime of regulation’ which would
remains similarly fast paced.
assist in this process, but he recognised that said implementation is a challenge.
Sometimes, this speed can come at a price. October 7th saw a Cypriot container ship and a Tunisian ro-ro vessel collide off the
One of the solutions which has been discussed almost incessantly,
coast of Corsica. The resulting breach in the bunker of the container
not only at this Forum but in the press, is scrubbers. One of the
ship has meant a pollution ribbon almost 4km long. (At the time of
issues that the sea-freight industry is having involves obtaining low-
writing, no official cause for the collision has been released.)
sulfur fuel oil. Scrubbers work by being fitted onto a ship, eliminating the sulfur from the fuel. This saves the cost of swapping out to
This isn’t the first time this year we’ve heard concerns about the
another type of fuel (likely more expensive) or upgrading the ship’s
state of the Mediterranean Sea. Environmental experts from around
Europe have raised concerns around pollution across the region, with reports of ‘toxic’ levels of air pollution, increased rates of
There is a delicate relationship to be forged between environmental
cancer reported in some regions and plastic waste leaving a deadly
needs, regulatory possibilities and economic momentum. There are
legacy in the Mediterranean Sea. Still, despite the concerns, the
concerns that ‘innocent parties’ could be paralyzed; for example,
IMO’s (International Maritime Association) 2020 low-sulfur mandate
smaller shipping lines who may not be able to afford low-sulfur fuel,
has murkied the Med’s typically crystal waters, considerably.
which is expected to cost double of what high-sulfur fuel does, or alternatives such as liquified natural gas. Scrubbers are also
I attended the Capital Link Shipping and Marine Services Forum at the
an expensive option, and there are questions to be asked about
Royal Society in September where the conversation was dominated
their longevity vs cost. Although scrubbers can assist in emissions
by this 2020 initiative. It was talked about as something akin to a
reduction, they are only capable of eliminating one type of exhaust
ticking time-bomb. There are 22 months to ‘action turnaround’ -
at a time (either Sulfur or Nitrogen Oxide), and the emissions are
turnaround primarily being a reduction in the amount of carbon
eliminated into either a solid paste or a powder which still needs to
reduction from 3.5% to 0.5% - but there is still a vast amount of
be either reused or disposed of.
confusion regarding how to deal with regional legislation. This is just sea freight, without the consideration of any other modes The general consensus at the Capital Link Forum were that the
of logistics. There’s some way to go to navigate the intricacies of
chances of the IMO initiative being delayed are ‘very, very slim’.
lowering carbon emissions without impacting the livelihoods of SMEs
Given that the IMO’s own Director of Legal and External Affairs,
Frederick J. Kenney, confirmed that the organisation is lobbying to cut the shipping industry’s greenhouse emissions in half by 2050, and hopes for zero emissions to be achieved ‘by the end of the
As Frederick Kenney put it during his panel at Capital Link: Are we there yet? No
century’, one would hope this consensus is founded in truth. During a panel titled Everything Flows, Nothing Stands Still – Game Changers &
Sarah O’Connell, Senior Editor, FORWARDER magazine
MURKY WATERS, CLOUDY SKIES FORWARDER magazine
yprus, with a population of less than a million is the UK’s 56th largest export market. The UK is one of Cyprus’ most significant trading partners for goods and services.
British products and services are well established on the island. Benefits for UK businesses exporting to Cyprus include... •• No trade barriers because of its European Union (EU) membership •• High public awareness of UK products and brands •• Easily accessible from UK •• English widely spoken •• Island economy so relies heavily on imports •• Large number of British nationals living on the island and visiting as tourists •• Business culture, banking, accounting and legal systems similar to UK
Strengths of the Turkish market: •• It can act as a gateway to the Middle East, Persian Gulf, Russia and eastern Europe •• Lowest corporate tax in the EU (12.5%) •• Advanced telecommunications network and infrastructure •• Highly educated and skilled workforce (mostly UK educated) •• Double taxation treaties with 62 countries Challenges doing business in Turkey: Doing business in Cyprus is very similar to doing business in the UK. However, there are some challenges including: •• Lack of transparency and possible bias in government consideration of competing bids
EXPORT TO CYPRUS
•• State bureaucracy and slow procedures •• Tender procedures for government projects are carried out exclusively in the Greek language
ISSUES & REGULATIONS 70
UK & TURKEY TRADE
The UK is Cyprus’ main trading partner. UK exports of goods
Cyprus’ legal system is based on English Common Law
to Cyprus were £325 million in 2016.
principles. Cyprus has adopted all EU law and regulations known as the acquis communautaire.
There is close collaboration between the UK and Cyprus in the services sector, particularly shipping.
Standards and technical regulations Products and packaging for export to Cyprus should meet
The major accountancy firms and other large companies
operate on the island, often using it as their regional office for Russia, the Persian Gulf, Middle East and north Africa.
Food products must comply with Cyprus’ strict labelling law.
Foreign companies also use their Cypriot operation to access
This requires the product name, ingredients, net contents
the London financial markets.
and country of origin to be in Greek. A sticker with a Greek translation on the product is acceptable, provided it does not
UN comtrade ranked Cyprus’ top imports of goods from the
conceal the original label. The sticker must have the approval
rest of the world during 2016 as:
of the Ministry of Energy, Commerce, Industry and Tourism.
•• Distillation products and mineral fuels, including oil •• Ships, boats and other floating structures •• Vehicles (other than railway or tramway vehicles) •• Boilers and other machinery •• Electrical and electronic equipment •• Pharmaceuticals
TAX & CUSTOMS The UK and Cyprus have signed a double taxation agreement, ensuring the same income is not taxed in more than one country.
•• Aircraft and aircraft parts
•• Plastics and plastic products
The standard VAT rate is 19%. There are reduced rates of 9%,
•• Beverages, spirits and vinegar
5% and 0% on specific goods and services.
•• Clothing and accessories other than knitted or crocheted apparel)
Corporate tax All companies are subject to a uniform tax rate of 12.5%.
UN Comtrade ranks Cyprus’ top services imports from the rest of the world during 2015 as:
The internal market of the EU is a single market which
allows the free movement of goods and services so no
•• Telecommunications, computer and information services.
import duties apply.
•• Other business services, such as consultancy, technical services and research and development (R&D)
Cyprus Customs and Excise has responsibility for all
•• Financial services
•• Royalties and licence fees •• Personal, cultural and recreational services •• Insurance services •• Government services •• Construction services
www.gov.uk/government/publications/exporting-to-cyprus /exporting-to-cyprus Contains public sector information licensed under the Open Government Licence v1.0.
ccording to research conducted by Forbes Insights in
For businesses, this means you could find out what time of year
association with Penske, 65% of senior transportation-
you are most likely to hit peaks and troughs in trade. You could
focused executives believe that logistics, supply chain
also predict what time of day, what day of the week, what month
and transportation processes are in an era of profound change.
of the year you will experience the highest volume of calls into
They’re not wrong...
the business. Already got these covered? What about predicting potential hazards with a shipment before it’s even packed?
This month’s tech feature looks at article intelligence (AI). AI can be used for the most mundane of tasks. In its simplest
For example, Riskpulse Sunrise is a risk-detection service for the
form, AI can handle data entry, data collection, comparison
logistics supply chain. Input your shipment details, and it will assess
and optimisation: all with the highest efficiency. But it’s a little
current data from not only the shipment origin and destination
difficult to imagine AI working, when to most people it’s an
region, but also arrival time, weather data (future and historic),
abstract concept. Instead, here are a few tangible examples of
social hazards, natural disaster risk, infrastructure outages. Better
the technology at work:
still, it translates all of this data into a simple system: a scale of 1 to 25, indicating low, medium or high risk of potential issues.
Fool-proof betting (aka predictive analysis) Okay, it doesn’t have a flashy name as a whole, but predictive
With the obvious benefit being that you’ll be aware of potential
analysis is one of the most useful, adoptable uses of AI in my opinion.
problems before they can even materialise, this also offers the benefit of building trust with clients. The software uses reliable
Predictive analysis is collecting data – often astronomical
data, and you can bet that clients would rather know about how any
amounts of data – and creating a projection of future trends.
potential issues would be handled – even if they don’t manifest.
ARTIFICIAL INTELLIGENCE ...THE TIME FOR CLAIMING ‘GIMMICK’ IS OVER. 72
Parcel tracking with a twist
I’m not talking only about the customer journey. AI also has a
Self-driving trucks. Driver shortage. Need I say more?
place for the couriers themselves. AI has the potential to become the dream employee. No human Mercedes-Benz have introduced their new Cargo Recognition and
error, no downtime necessary, no mouth to feed… But don’t
Organization System, or CoROS. CoROS equips the Mercedes-
worry, it’s not here to steal your job just yet. AI has been proven
Benz Sprinter with an array of cameras that automatically scan
to work best in tandem with ‘real’ workers to improve efficiency.
and track packages as they enter and exit the vehicle. Sounds like a needless replacement at first, but when you consider the
The Forbes Insight report is just one of many which proves
potential for cutting out package handling and delivery times
that the most forward-thinking CEOs from the supply chain are
along with removing human error, it becomes evident quite
investing in artificial intelligence to support their staff and lighten
quickly how this technology pays for itself.
workloads. It could be time for others to follow suit.
CoROS uses ‘computer vision’ and AI to recommend the most
Sarah O’Connell, Senior Editor, FORWARDER magazine
efficient loading position for the package, based on its size and final destination. It even alerts the driver to the parcel they are delivering at each stop by illuminating an LED built into the shelf. (...okay, it does also provide real-time tracking for customers...)
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18 OCTOBER 2018
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23 OCTOBER 2018
logistics you control
ROAD FREIGHT SEA FREIGHT AIR FREIGHT MULTIMODAL CROSS TRADE EXPRESS FREIGHT
OVERVIEW Loadie is an online and mobile logistics marketplace that connects transport managers, distribution centres, fulfilment centres and warehouses with available delivery drivers. Using Geo location technology, delivery drivers using Loadie can search and access your jobs which match their vehicle criteria. The platform has been developed to overcome the challenges which the supply chain faces with increased transport costs, restrictive cut off times and a lack of transparency within the delivery process. Find out more at freightabase.com/profile/?id=2505
F R E I G H T
CEVA’S ACQUISITION REJECTION T here had been whisperings throughout Q3 of this year
UTi Worldwide Inc back in January 2016 after the company had been
about DSV’s business intentions. One of the five highest-
trading at a net loss. It didn’t take long for the buyout to pay off, with
ranking logistics companies globally with an unapologetic
DSV reporting record profits in the final Quarter of 2017, defying
approach to business, it has openly stated that it favours takeovers
many financial projections and surprising even their own CEO.
worth $1bn (USD) and up. The company’s evolution reflects this statement, with growth coming predominantly from executing
However, the offer made to this particular ‘fledgling’ company –
large-scale M&A. This September, DSV were assigned a BBB+ credit
CEVA only went public in May – was barely more than the rate
rating, reflecting their solid financial profile and leaving the logistics
during their stock market debut.
industry guessing. In a statement, CEVA explained... The company have long-promised another large-scale takeover. So, it was no real surprise when earlier this month the Board of
The Board of Directors concluded the proposal significantly
Directors at CEVA Logistics AG, the global 3PL company, revealed
undervalued CEVA’s prospects as a standalone company, particularly
that they had received an unsolicited proposal from DSV to acquire
as CEVA Logistics, together with CMA CGM as a strategic partner,
has been exploring measures to enhance performance in order to unlock CEVA Logistics’ full potential.
Although CEVA had initially declined to name the company involved, DSV A/S later confirmed their bid. DSV is already the
In response to the news, CEVA’s shares have risen, with their major
parent corporation for a group of companies offering transport and
shareholder CMA CGM backing the company’s rebuttal.
logistics, and made an offer of CHF27.75 per share in CEVA Logistics, valuing the company’s equity at just over $1.5bn (USD). However,
CMA have also published their own strategic ambitions for CEVA as
the bid was unanimously rejected after being viewed as low-value.
long-term partners with the company. This outline had apparently been discussed with CEVA’s board over the past few weeks. The
Acquiring CEVA would have significantly strengthened DSV’s
‘four-point plan’ includes generating new commercial opportunities
contract logistics operations worldwide, as well as giving the company
through the companies’ long-term relationship, supporting CEVA’s
a valuable avenue to deploy capital. DSV acquired California-based
reorganisation strategy, capitalising on business synergies
(particularly in freight management), and reinforcing the company’s management and IT systems to secure quicker turnaround.
Our proposal has been rejected by CEVA’s board, and DSV has no dialogue with CEVA regarding a voluntary public tender offer for the outstanding equity.
Continuing from this outline, CMA announced their support for the Board of Directors’ decision, before commenting on their own
Despite this initial rejection, it’s doubtful that this will be more than
business considerations moving forward:
a momentary blip for DSV. Analysts have been predicting a $1bn+ takeover bid from the company since the first weeks of 2018, and
CMA CGM is considering an increase in its shareholding of CEVA
earlier in the year, CEO Jens Bjørn Andersen had suggested that if
with a view to providing the company with the required stability to
there was significant competition in the buyer’s market for any one
achieve its transformation.
particular company, ‘…we’ll find another’.
CEVA have confirmed that they will amend the 24.99% shareholding
As for CEVA’s future, there are a number of options still up in the
limit placed on CMA CGM, originally due to run until 5th November
air. There’s the initial, and quite likely option of CMA taking up
this year, with a view to increase the company’s stake to 33% “with
the increase in shares to one-third of the company. Alternatively,
immediate effect”. This is under the condition that CGM would not
CMA CGM could instigate a full takeover, although there is a real
launch a full takeover offer for at least six months.
potential for upsetting stakeholders due to the cultural barriers between freight forwarders’ needs and carrier mentality – the two
Meanwhile, DSV has indicated it would be unlikely to make a follow-
of which are seldom complimentary.
up offer. There certainly seems almost zero chance of DSV taking over CEVA Logistics. But, with CEVA’s share prices falling from its debut of CHF27.5 to just CHF18.45 before this shake-up news, the market whispers of a change in ownership have some weight behind them yet. Sarah O’Connell, Senior Editor, FORWARDER magazine
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F R E I G H T
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M&A for the global freight & logistics industry FORWARDER magazine
F R E I G H T
UK DISTRIBUTION, UK-BASED EURO FORWARDING PROJECT & PALLET COMPANY FORWARDER
Ref. 55146FM | South West, UK
Ref. 10492FM | South West, UK
Key business features
Key business features
•• Regional leader in UK distribution, European freight forwarding and member of an established pallet network
•• Holds AEO Status, is a BIFA member and is ISO certified
•• A well-established business for over 25 years is available for acquisition due to the planned retirement of its owner
•• There are on average over 100 trading clients annually
•• A number of blue-chip clients trade with the company •• Secure warehouse storage and custom export packing solution •• 15 vehicles •• 10 operational/management staff, 18 drivers
•• Average client credit terms are 30 days with only one client on 60 •• Main commodities shipped are construction and drilling equipment for large projects overseas •• The majority of shipments managed by the company would be deemed project forwarding or heavy lift •• The owners want to step away from the business in a timely manner and an accelerated but comprehensive handover will be prepared •• The company has 2 FTE. However, the owners are open to scenarios where the business would be relocated from the S.W.
IF YOU ARE INTERESTED IN ANY OF THESE OPPORTUNITIES, PLEASE CONTACT... FORWARDER magazine ISSUE33
SELLING OR BUYING A FREIGHT COMPANY? GET IN TOUCH
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INT'L FORWARDER & WAREHOUSING /PICK & PACK BUS.
PERISHABLE GOODS FORWARDER
Ref. 07633FM | East Midlands, UK
Ref. 1502FM | South East, UK
Key business features
Key business features
•• Air and ocean forwarder with value-added logistics and
•• Company trading 14+ years
fulfilment services provided to key clients, trading for 20 years
•• Temperature-controlled handling and customs clearances
•• Largest key client accounting for 22.5% of revenue
•• Handle in excess of 50 million kg of air freight per annum
•• Domestic distribution
•• 48,000 ft2 temperature-controlled facility that has been approved as a Bonded Warehouse by HMCE
•• Exceptional and knowledgeable team, highly competent in all aspects of logistics and transportation, with manager and succession plan in situ •• Quality client relationships with in-depth understanding of continuous requirements
•• Can provide customer visibility throughout the entire supply chain via implemented IT system •• UK & EU transportation and value-added services •• Portfolio of large blue-chip clients •• Accredited by the British retail consortium, BIFA and IATA
DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS
firstname.lastname@example.org +44 (0)20 3872 6906 FORWARDER magazine ISSUE33
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UK PHARMA STORAGE/DISTRIBUT'N OPPORTUNITY
Ref. 68321FM | North West, UK
Ref. 1512FM | Home Counties – N. London, UK
Key business features
Key business features
•• Well established after trading for over 20 years
•• Long-standing business with over three decades of experience
•• LCL and FCL to all parts of the Mediterranean, Middle East & Indian sub-continent, both import & export
•• Specialists in providing forwarding and storage services to the pharmaceutical and healthcare sector
•• Experienced, loyal, very capable senior management team •• Warehouse facility of 20,000ft2 owned by the company
•• Office and warehouse facility (15,000ft2) providing flexible, temperature-monitored storage, in-transit storage and short term
•• 70% of their work is with other freight forwarders
•• Supported by the membership of a UK distribution network
•• Sizable customer base, circa 200 trading clients
•• Fantastic customer spread with largest accounting for 21.5% of revenue, the remaining top 5 each between 5 and 7%
•• 16 members of staff who will continue under new management •• Owners willing to undertake a handover period
•• Owners willing to undertake a hand-over period •• 24/7 365-day high-dependency drug distribution service to all UK hospitals
DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS FORWARDER magazine ISSUE33
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MULTIMODAL FREIGHT FORWARDER
Ref. 2232FM | London Heathrow (LHR) Key business features •• Company trading 10+ years •• 6 full-time members of staff including 2 directors •• IATA and BIFA accredited •• Diverse spread of clients, top 15 represent 78% of T/O •• Global network of partners offering multimodal solutions •• Moved 683,218 kg of air freight in 2017 ••157 LCL and 175 FCL shipments in 2017
Import 17% Export 48% OCEAN
Import 18% Export 8% ROAD
Import 3% Export 1%
2017 ••Turnover: £1.43m
•• Gross profit: £454k
•• Adj. Profit Before Tax: £264k 2016 ••Turnover: £1.40m •• Gross profit: £428k
T/O: £1.43m PBT: £264k
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•• Adj. Profit Before Tax: £236k
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managers every month.
firstname.lastname@example.org FORWARDER magazine
RECRUITMENT FOCUS POWERED BY
BRANCH START-UP WEST YORKSHIRE email@example.com | +44 (0)1454 628 787
•• £110K GP new business so far this year and more within pipeline •• Business to bring: 80% road, 10% air & 10% sea •• Mode experience: 50% sea, 25% air & 25% road •• Trade routes: Far East, USA, Eastern & Western Europe •• Salary: £45,000
MANAGING DIRECTOR (WILL RELOCATE UK-WIDE)
OPERATIONS MANAGER HEATHROW
firstname.lastname@example.org | +44 (0)1454 275 951
•• 10+ years stable at current employer •• Air & ocean •• Experience across operations, account management, commercial and sales •• Hazardous and general cargo experience •• Salary: £40,000
UK Multimodal Managing Director available for relocation UK wide. Ideally looking for another senior executive level role within an international forwarder of any size. Previous experience primarily with large multinationals. •• Air, Ocean, Road, Rail, 3PL experience •• Managed over 450 employees across multiple UK offices •• Led and overseen merges between companies •• Experienced in aerospace, oil & gas, healthcare and chemical •• Over 30 years of international experience
email@example.com | +44 (0)1454 628 787
BUSINESS DEV. MANAGER SOUTH EAST firstname.lastname@example.org | +44 (0)1454 275 951
•• Over 10 years within logistics field sales •• Air, ocean & road sales experience •• Won major accounts for a global forwarder •• Specialist in RORO, machinery & automotive sectors •• Based in the South East •• Salary expectation: £50,000
CANDIDATES GLOBAL ACCOUNT DIRECTOR ESSEX
email@example.com | +44 (0)1454 275 951
BRAZILIAN R.D.M. NY/NJ AREA
firstname.lastname@example.org | +1 646 915 1495
•• 20 + Years industry experience •• Handles £5 mill GP on blue chip accounts •• Won multiple awards within the industry •• Previous shipping line experience •• Asia, Far East & USA focus
•• Responsible for A+B accounts •• Has three of the largest 25 within the organization (top-10 forwarder) •• 60% air, 40% ocean – 50% import, 50% export •• 2017 award for top sales person •• Salary: $130k+
AIR & OCEAN SALES EXECUTIVE SFO, CA
AIR & OCEAN BUSINESS DEVELOPMENT MANAGER MIAMI, FL
email@example.com | +1 312 496 6624
•• Achieved $450K+ GP in 2017 •• Territory: National •• 75% new business - 25% existing •• 50% air & 50% ocean – 65% import & 35% export •• Trade routes – Asia, Europe & Latin America •• Verticals: general cargo including high-tech, solar, medical, machines, packaging, temperature controlled, •• Salary: $95K
firstname.lastname@example.org | +1 404 592 6315
•• GP for 2017 was around $710,000 •• Territory – Florida with a focus on Miami •• 30% air & 70% ocean – 60% export & 40% import •• Domestic trucking (brokerage LTL & FTL), warehouse & distribution •• Trade routes: Latin America, Asia & Europe •• Salary: $85K
RECRUITMENT FOCUS POWERED BY
EXPORT OPERATOR HEATHROW, UK email@example.com | +44 (0)1454 275 934
Monday to Friday or 4 on / 4 off Main role accountabilities: Compliance •• Ensure Export processes are completed in compliance with AEO regulations and procedures including: - Customs simplifications/security and safety - Worldwide company ISO 2015 QMS requirements (swift and accurate completion of shipments working within the parameters of the AEO operating procedures and UK customs law) •• Understand Rules laid out in UK HMRC tariff, following customer customs entry instructions •• Adhere to CAA security requirements, report any non-conformity that is identified •• Adhere to Quality Management System Processes Operations •• Arrange shipments as per customer instructions following customer SOP and liaise with Overseas offices and relevant other departments to meet required deadline and KPI set by customer •• Respond to customer requests within a timely fashion. •• Ensure all shipments are placed within the company system •• Ensure customs entries are completed correctly as per instructions received from customer in writing •• Arrange OBC shipments as and when required •• Arrange third-party collections and deliveries liaising with transport department •• Monitor shipments and update all tracking information in the company systems •• Handle warehouse inventory dispatches within the specified deadlines •• Raise invoices to customer within agreed KPI (five days) •• Answer telephone calls in a polite and timely manner (within three rings)
Customer focus •• Maintain and develop customer relationships alongside customer solutions and any other relevant departments •• Attend customer reviews with CS team •• Understand individual customer needs and requirements •• Communicate quickly and professionally to customers any changes that affect their business, e.g. delays, changes to flights, emergency measures etc. Quotations •• Ensure quotations are responded to in a timely fashion dependent on customer requirements (KPI is 30 minutes) •• Complete all quotations through BoxTop, follow up and when customer gives the green light converted into a live job •• Understands customer requirements for completing quotations and ensure team is working to these standards •• Any errors identified are raised to line manager to ensure they are not repeated •• Liaise with CS team to follow up on reasons why quotations were not gained and make any reasonable amendments to future quotations to try to secure the business Key skills & personal attributes •• Customer focused with excellent attention to detail •• A sound knowledge of export processes •• Excellent customer service skills •• Proven communication skills, both written and verbal •• Previous experience dealing with varied customer base and building strong relationships •• Ability to consider several possible options and decide on most-appropriate method •• Possess excellent IT, process and planning skills •• Strong commercial awareness, understands impact of actions Qualifications & experience •• Proven industry experience. •• Solid background in UK Customs law and procedures. •• Sound knowledge of Word, PP, Excel. Project management software an advantage. •• Dangerous Goods Compliant an advantage.
VACANCIES JUNIOR BUSINESS DEVELOPMENT MANAGER BRISTOL, UK
firstname.lastname@example.org | +44 (0)1454 275 951
EUROPEAN BUSINESS DEVELOPMENT MANAGER ESSEX, UK
email@example.com | +44 (0)1454 275 951
•• Selling Air & Ocean Services •• Large freight forwarder •• Ideally 1 year's sales or operations experience •• Covering South West area •• £30,000 + car allowance + bonus
Headford UK is seeking a talented European Road Business Development Manager to join an exciting project within the Essex area. Our client is opening up a brandnew depot in the area and looking to expand their sales team within the UK.
BUSINESS DEVELOPMENT MANAGER HEATHROW, UK
INSIDE SALES CO-ORDINATOR – AIR & SEA UP TO £33,000 – SOLIHULL, UK
firstname.lastname@example.org | +44 (0)1454 275 951
email@example.com | +44 (0)1454 628 787
One of the global leading freight forwarders are seeking to add a business development manager to their Heathrow sales division. This will be covering the Heathrow & London patch.
•• Address data enrichment for new customer acquisition •• Enter and manage SOs´ reports in Siebel •• Prepare quotations in accordance with field
•• Selling Air & Ocean services •• Top 15 freight forwarder •• Focusing on the Far East routes •• 2-3 years bdm freight experience •• £40,000/£45,000 + car allowance +bonus
•• Maintain customer master data and data management
•• Covering the Essex/South East Region •• 100% Focus on European Road freight •• Western & Eastern Trade Routes •• Salary £38,000 + Car/Car Allowance/wCommission
sales specifications in Siebel
•• Make appointments for field sales •• Quotation success
Fill your vacancies
Let us assist with your company's growth...
Europe +44 01454 275957 firstname.lastname@example.org
Operations Sales Management
USA Sourcing market-leading talent.
Your strategic growth partner. Executive Search • Branch Startups • Senior Appointments • Mergers & Acquisitions • Media
Considering a change? More responsibility? Fairer pay? Better commission? Send us your CV today...
Asia +1 404 592 6315 email@example.com
Middle East +971 (0) 45 015 675 firstname.lastname@example.org
MARKETING FOCUS WITH
t’s no secret that social media can be an incredible tool when it comes to marketing your brand, raising awareness of your company’s
We have an excellent editorial team which produces regular, exceptional
ethos and specialisms. But, it’s more difficult to pinpoint how this
content which is both topical and engaging. To ensure that our articles
works when you’re working within a niche industry, particularly when
aren’t just lost in the internet void, we curate purposeful and educational
navigating multiple factors such as search-engine optimisation (SEO),
work. Combine this with a team who has over 75 years’ combined
unique content generation, brand tone of voice and the wide range of
experience within the industry, and these are the makings for some very
social platforms that are out there. Most of the businesses we know and
powerful content. So, how are these shared beyond the magazine?
work with are too busy moving freight to get caught up in perfecting their social media presence. Here’s how the team at Freight Media handles it.
LinkedIn provides a platform for longer-form articles which can be shared, commented on and hosted within either a personal or a business profile – establishing personal thought leadership or business trust and reliability. Combine this with our ability to breakdown and monitor the most popular hashtags (#) for your industry, and you have the potential for viral posts. Our team of social media experts can post regular articles that are timely, topical, newsworthy and will increase your brand awareness and exposure.
280 characters doesn’t leave a lot of wiggle room to get things wrong, so content shared on Twitter needs to be hard hitting and concise in order to gain any traction. There are a few tactics which can be used to ensure that tweets convert to leads. We can ensure your campaigns garner attention along with high levels of engagement. With a marketing team well versed in social campaigns, Freight Media can take the stress away.
FACEBOOK, GOOGLE +, INSTAGRAM
It’s a minefield to navigate, and we understand from years of working in this industry that your clients are your number-one priority. Get in touch now to find out how we can lighten the load for your business.
Sarah O'Connell, Senior Editor, FORWARDER magazine
THE LAST WORD...
uicide is now the biggest killer of men under the age
positive reaction from the industry; we’re so grateful to our
of 45 in the UK. Many of those who take their own
first partners – Arval, Activa, Reflex Vans, Venson Automotive
lives struggle with mental health issues and suffer in
Solutions and Arnold Clark – for joining us on this journey and
silence for fear of isolation, ridicule or lack of support from
we look forward to welcoming more partners on board. Too
those around them.
often, individuals suffer in silence and we hope this campaign will help overcome the stigma associated with this illness and
To raise awareness of the issue and provide help and support
provide much-needed support.
for those who could be suffering, Van Excellence, an industryled scheme promoting the safe and proper operation of vans, is
The work Van Excellence are doing to support their drivers
launching a campaign today in partnership with charity CALM
is outstanding and we’re delighted to be partnering with them.
(Campaign Against Living Miserably) to address the stigma around
We believe the packs distributed to drivers will start plenty of
mental health and raise awareness of the resources available for
conversations – some of which might just be lifesaving – so we’re
men, many working as drivers, who could be uncertain of where
proud to be getting the CALM message out across this community.
to obtain help and advice.
Simon Gunning, CEO, Campaign Against Living Miserably (CALM)
With one in five van drivers describing their current mental
As part of the campaign launch, Van Excellence, CALM and its
health as poor or very poor, the scheme, which was launched at
partners Bott and Mercedes-Benz branded a Mercedes-Benz van
Fleet Live!, will see vehicle hire and leasing companies offering
with awareness messaging at Fleet Live! and encouraged visitors
support packs and information to all customers. Crafted by Van
to the Van Excellence stand to sign up to expand the reach of
Excellence in association with the charity’s key advisers, the packs
the programme. The van was kindly provided by Van Excellence
promote CALM’s support services and will be made available to
Platinum partner Mercedes-Benz Vans and Gold partner Bott.
all those leasing through organisations including Arval, Activa, Reflex Vans, Arnold Clark and Venson Automotive Solutions,
Van Excellence invites all companies to sign up to scheme, for
which are the first companies to have signed up to the scheme.
more information please email email@example.com or call 03717 11 22 22
Mark Cartwright, Head of Vans and Light Commercial Vehicles at the Freight Transport Association (FTA), which administers
Administrated by FTA, the leading organisation in UK logistics,
the scheme, explains why he launched the campaign:
Van Excellence was created in 2010 to promote the safe
When I heard suicide is now the biggest killer of men under
operation of vans, represent the interests of the sector, and
45, I was moved to take action. Van drivers often operate in
celebrate operators demonstrating excellent standards. Central
highly pressured and lonely environments, and the combination
to the scheme is the Van Excellence Code, a set of minimum best
of tight deadlines and isolation can lead to stress, exhaustion
practice standards all van operators should aspire to achieve,
and poor nutrition. Van Excellence is committed to improving
covering safety, efficiency and sustainability.
the wellbeing of all its drivers. We’ve been overwhelmed by the
WANT TO KNOW MORE? Further information can be found at thecalmzone.net
For more information on Van Excellence, including how to join
campaigning for culture change around issues including suicide,
the scheme, please contact www.vanexcellence.co.uk
mental health and masculinity.
Efficient logistics is vital to keep Britain trading, directly having
CALMâ€™s free, anonymous and confidential helpline and webchat
an impact on more than seven million people employed in
are open every day, 5pm-midnight.
the making, selling and moving of goods. With Brexit, new technology and other disruptive forces driving change in the way goods move across borders and through the supply chain, logistics has never been more important to UK plc.â€Ż A champion and challenger, FTA speaks to Government with one voice on behalf of the whole sector, with members from the road, rail, sea and air industries, as well as the buyers of freight services such as retailers and manufacturers. The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under the age of 45 in the UK. In 2017, three in every four UK suicides were male (ONS). CALM works to prevent male suicide by providing services for men who are down or in crisis, and by
VAN EXCELLENCE LAUNCHES CALM SOLUTION
FOR POOR DRIVER MENTAL HEALTH FORWARDER magazine
THE LAST WORD... THE TEAM...
CRAIG EDITOR-IN-CHIEF SARAH SENIOR EDITOR RACHEL EDITOR IFE ADVERTISING KATIE ADVERTISING RICHARD ADVERTISING DOM ADVERTISING ROB ADVERTISING TIM DESIGNER
A FINAL WORD FROM
ollowing nicely from our courier issue, in the next FORWARDER, you can expect to read all about warehousing and storage. Warehousing and storage is a poignant part of the
freight industry, as it is the home and comfort of imported goods. As simple as warehousing and storage sounds, it is vital to utilise space correctly and avoid overstocking goods. We will be delving into discussions around industry trends and some of the most talked about topics, such as the ‘airbnb warehousing’ trend. Our regional focus is focusing on Essex, Sussex and Kent, as well as Eastern Europe for a wider scope on what logistics services have to offer. Rachel Jefferies, Editor, FORWARDER magazine
...WE’RE COMING UP FOR 3 YEARS OLD!
Warehousing & Storage
UK: Essex, Kent, Sussex | Global: Eastern Europe
We showcase a service, product or personality in the industry
More news and press releases from the world of freight
Articles from the last 12 months relevant to the focus
ASK THE EXPERTS
Topical knowledge from the FTA and other industry experts
Industry knowledge focused on technology and advancements
We help you to get your message out to the industry
More from the world of mergers & acquisitions in freight
Unit 8 Apex Court, Almondsbury Business Park, Bristol BS32 4JT twitter.com/ForwarderMag ForwarderMag facebook.com/forwardermagazine linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com EDITOR-IN-CHIEF
Craig Headford firstname.lastname@example.org • +44 (0)1454 275 946 SENIOR EDITOR
Sarah O'Connell email@example.com • +44 (0)1454 628 788 EDITOR
Rachel Jefferies firstname.lastname@example.org ADVERTISING
Richard Booth email@example.com • +44 (0)1454 628 775
Current jobs and candidates from Forwardingjobs.com
Dom Roberts firstname.lastname@example.org • +44 (0)1454 628 794
Please be aware, in this dynamic industry these topics and features are subject to change.
Ife Jarett email@example.com • +44 (0)1454 275 931
f you would like your editorial to feature in next month’s magazine, please contact our editors, Sarah & Rachel, using the contact details to the right. If you would like to advertise in
FORWARDER magazine, full details of our rates and technical specifications can be found in our media pack. Please email us for a copy. FORWARDER magazine is free in the UK. Please email for a subscription form. Please visit us online at
Katie Elliott firstname.lastname@example.org • +44 (0)1454 628 771 Robert Pascoe email@example.com • +44 (0)1454 628 784 DIGITAL MARKETING
Darren Glasspool firstname.lastname@example.org GRAPHIC DESIGN
Tim Headford email@example.com SUBSCRIBE
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We’re one of the UK’s leading independent shipping and logistics providers.
Trusted since 1833 by some of the world’s leading companies, we provide liner and port agency services, freight forwarding by sea, air and road, warehousing & distribution services and end to end supply chain management.
WAREHOUSING & DISTRIBUTION
LINER & PORT AGENCY
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Hull | Immingham | Manchester | London | Felixstowe | Liverpool | Plymouth | Bradford99 FORWARDER magazine
The 'UK & International Courier' issue. Regional Focus: Midlands & Mediterranean. Introducing... Loadie: logistics you control.
Published on Sep 30, 2018
The 'UK & International Courier' issue. Regional Focus: Midlands & Mediterranean. Introducing... Loadie: logistics you control.