FORWARDER magazine issue 33, 'UK & International Courier'

UK & INTERNATIONAL

COURIER IS COURIER BEING KILLED by commerce?

A GREEN FUTURE for the Midlands

REGIONAL FOCUS

UK: Midlands | Global: Mediterranean

INTRODUCING...

LOADIE

LOGISTICS YOU CONTROL WITH KARL WILSON & CHRIS JOHNSON

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F R O M F O R W A R D E R M A G A Z I N E • P O W E R E D B Y F R E I G H TA B A S E

POWERED BY

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elcome to the 'UK & International Courier' edition of FORWARDER magazine.

CONTENTS

FORWARDER DIGEST

The freight industry's month in review from the Editor

INDUSTRY NEWS

6

Cover fe ature: Introdu cing...

LOADIE with K

a rl & Chris Wilson J o h n so n

8

News and press releases from the world of freight

FOCUS ROUNDUP

38

Articles from the last 12 months relating to this month's focus

COVER FEATURE

46

Introducing Loadie, with Karl Wilson & Chris Johnson

FORWARDER SPOTLIGHT | Wings Onboard

54

Crown Couriers

FORWARDER FOCUS | Is courier being killed by commerce?

REGIONAL FOCUS A green future for the Midlands FORWARD TECH

Unpacking the demand for the UK courier

60 64

| Export to Cyprus

72

Artificial intelligence: the time for claiming ‘gimmick’ is over

M&A FOCUS

76

Ceva’s acquisition rejection | Freight companies for sale and sought

RECRUITMENT FOCUS

84

Vacancies and candidates in the freight industry

MARKETING FOCUS

92

Getting the most out of social media FORWARDER magazine

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in Partnership with

®

LOGISTICS & SUPPLY CHAIN MANAGEMENT FOR CARGO OWNERS

SAVE THE DATE 1 6 – 18 OCTOBER 2018

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ISSUE33 WWW.MULTIMODALAMERICAS.COM

FORWARDER magazine

WELCOME TO FORWARDER...

A WORD FROM

I

THE EDITORS

MEET THE TEAM

CRAIG EDITOR-IN-CHIEF

t’s been a turbulent month as we head into the final quarter

craig@freight-media.com

of the year. Our regional focus this issue on the Midlands had

SARAH SENIOR EDITOR

us talking to Midlands Connect, a cross-regional partnership

sarah@forwardermagazine.com

designed to support the area’s infrastructure development. Between

RACHEL EDITOR

HS2 and new Rail Hub proposals, there’s a lot going on when it comes

rachel@forwardermagazine.com

to rail development in the area, and that’s without considering the

IFE ADVERTISING

developments happening in the local air cargo handling.

ife@freight-media.com +44 (0)1454 275 931

Elsewhere in the mag, I’ll be exploring e-commerce and its effect

KATIE ADVERTISING

on the livelihood of the courier, as well as breaking down AI’s

katie@freight-media.com +44 (0)1454 628 771

potential in our supply chain. You can also catch some snippets of

RICHARD ADVERTISING

the conversation from my time at various industry events over the last few weeks, including the Capital Link International Maritime

richard@freight-media.com +44 (0)1454 628 775

Shipping Forum, and IRC: Internet Retailing Conference. As always,

DOM ADVERTISING

get in touch with your thoughts, comments and opinions.

dom@freight-media.com +44 (0)1454 628 794

Sarah O'Connell, Senior Editor, FORWARDER magazine

N

ROB ADVERTISING robert@freight-media.com +44 (0)1454 628 784

ow this is the issue I’ve been waiting for. UK and

MOHIT SOCIAL MEDIA

International courier. Online shopping is rather (proudly

mohit@freight-media.com

yet embarrassingly, both at the same time) a specialism of

TIM GRAPHIC DESIGNER

mine, so delving into the likes of courier service is almost as exciting

tim@forwardermagazine.com

as coming home to a little brown package at my door. So what is FORWARDER delivering to you this issue? We will be exploring the demands of customers and its effect on courier services, taking

Read the magazine online: got to www.ISSUU.com

a trip to the Mediterranean (we wish!), a sneak peak into our time

and search for FORWARDER

at Breakbulk Houston for the launch of FORWARDER USA, and so much more.

twitter.com/ForwarderMag

instagram.com/forwardermag

facebook.com/forwardermagazine Rachel Jefferies, Editor, FORWARDER magazine

linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com Unit 8 Apex Court, Woodlands, Bristol BS32 4JT FORWARDER magazine

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FORWARDER DIGEST

T

his month has been a busy one for

Back on UK soil, figures released in the latest Creditsafe Watchdog

FORWARDER. We officially launched

Report show promising signs of growth for the UK’s Transport and

the pilot edition of FORWARDER

Logistics sector, as the total value of sales, number of employees

USA at Breakbulk Americas: the largest

and number of active companies have all increased year on year.

exhibition for the project cargo and

Not much has shifted when it comes to Brexit, as negotiations are

breakbulk industry in North America.

still ongoing. It feels a little redundant to continue second-guessing

We were greeted with an incredible

what’s going to happen when there are more pressing issues at

reception and are already gathering

home. The Felixstowe TOS implementation failure from earlier in

leads for the first ‘live’ edition of the quarterly publication, which

the year has still yet to be cleared, with all Southern ports struggling

will be distributed in January 2019.

to cope. The resulting congestion has meant that some imports are being diverted, resulting in knock-on effects at a number of other

Not everything stateside is quite so sunny at the moment. Hurricane

North European ports.

Florence has caused an estimated $38 billion in damage according

SIGNS OF GROWTH FOR THE UK’S TRANSPORT AND LOGISTICS SECTOR, AS THE TOTAL VALUE OF SALES, NUMBER OF EMPLOYEES AND NUMBER OF ACTIVE COMPANIES HAVE ALL INCREASED YEAR-ON-YEAR

to some reports, and at the time of writing Hurricane Michael has also hit the states causing catastrophe. The result for the logistics industry has been a backlog of work due to road closures, delays and the closure of major ports. A well-oiled supply chain is essential for getting consumers and businesses alike back to their routine, back to stability.

October has also broken the news that Sears – America’s iconic retailer – has filed for bankruptcy, citing tough payment terms from suppliers and logistics. A number of suppliers are demanding payment upfront amidst the financial troubles, making things even more difficult for the retail giant. And the so-called ‘trade wars’ between the US and China are also causing upset, as expected. A supplier audit by AsiaInspection has found that ethical progress in Chinese factories has stagnated since Q2 of 2018, with the tenuous trade relations creating a ‘breeding ground’ for poor ethics. The report, ‘AI Q4 2018 Barometer’ paints a concerning picture for employee wages and working conditions, as well as poor waste management which is said to contribute to ‘immediate/imminent risk’.

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In spite of Felixstowe’s next-gen digital TOS fiasco, - which, let’s face it, has had catastrophic consequences - excitement in the emerging

STILL NOT CONVINCED?

and intelligent technology side of this industry is ramping up of late.

Let’s take a swing back to Hurricane Florence: the

I’m particularly enthusiastic about the recent partnership forged

devastation, flooding, damaged infrastructure and employees

between Intel and Rolls-Royce, working together to explore the

left stranded. There is available data out there from national

future of ‘autonomous container ships’ (driverless ships). This kind of

statistics offices, governments, analysts and the media which

project will be a mammoth undertaking. If you think autonomous cars

could be utilised to predict trends – but there would never be

and trucks are complex, there are a multitude of further variables

the time, the capacity or the ability to analyse this data and

to consider in this climate, and the amount of data that’s needed for

apply it in a predictive manner. But there are technologies

this technology to work is astronomical. According to a Rolls-Royce

available that can use this data to combat potential issues

press release, the collaboration is aimed at making commercial

before they arise. Riskpulse Sunrise is an example of one

shipping safer with its combination of Rolls-Royce’s advanced ship

such technology which claims to be able to predict issues up

technology and Intel’s components and systems engineering.

to two weeks ahead of time, analysing risks such as weather, extreme temperatures, natural disasters and even criminal

Embracing this kind of innovation is the key to economic growth,

activity. The system has been designed specifically for use by

productivity and stability. It’s important not to be turned-off

the transportation and logistics industry.

to technology and digitalisation in the wake of failures such as Felixstowe’s. There have been a multitude of research reports

Between next-generation innovation such as this and the

published within the last few weeks that have confirmed the

Rolls-Royce-Intel partnership, we are seeing key examples

e-commerce sector’s rise is contributing significantly to market

of tangible developments happening within the supply chain

growth, along with R&D developments across the sector. Robotics,

which will catapult those implementing technology straight

Artificial Intelligence and Blockchain are going to be key to a safer,

into the future – as long as any transitions to new ways of

more efficient and more secure sector.

working are handled with caution and expertise.

If you’d like to be featured in either the UK or USA edition of FORWARDER, email us at editor@forwardermagazine.com Sarah O'Connell, Senior Editor, FORWARDER magazine

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INDUSTRY NEWS

DSV IN THE UK 20 SEPTEMBER 2018

TAKE DELIVERY OF 1000th MAN TRUCK

G

lobal transport and logistics provider DSV, a subsidiary of DSV

Vehicle service and support is a key factor for our business, if

A/S has just taken delivery of their 1,000th UK MAN truck.

we’re not on the road we’re simply not delivering our customers

Through their own strategically placed hubs, DSV plan and

goods. The MAN Dealer Network is first class, they are commercial

route the daily delivery of full load, part load and groupage shipments

vehicle specialists, so they understand the challenges of running

both nationally and to/from Europe. DSV operates more than 20,000

an operation such as our own, and the importance of uptime in

trucks on the road each day across Europe, with offices in more than

keeping our business moving. Covering an average 120,000kms a

80 countries worldwide. DSV’s latest fleet edition is a New MAN TGX

year our vehicles will be in service for four years, this means that

26.500 6x2 tractor featuring the range-topping flagship XXL Cab.

fast, responsive and customer-focused backup is essential.

In marking the significance of the 1000th MAN truck to enter service for DSV in the UK, unlike the traditional DSV deep blue livery with white lettering, the new vehicle is painted in a commemorative silver with the DSV logo in black.

This vehicle marks not one, but two milestones for DSV here in the UK. Firstly, it is the 1000th MAN truck that we have operated within our UK fleet over the past 20 years, and secondly all 1000 vehicles have been sold to us by the same contact from MAN, Mark Price.

Keith Northen, Fleet Manager, Immingham DSV Road division, UK The New TGX 26.500 XXL joins an existing fleet of 172 DSV vehicles, 142 of which are MAN. MAN Truck & Bus UK has a 20year partnership with DSV, providing vehicles and services, through their in-house finance function, MAN Financial Services (MANFS).

Supplying the first MAN truck to DSV UK back in 1997: It’s been a delight working with DSV for all these years, I can remember each and every vehicle. This new one however holds a special significance for me, not only is the 1000th vehicle that I’ve personally sold to them, but it also has a unique one-off livery to mark the occasion.

Mark Price, International Key Account Manager, MAN Truck & Bus UK Ltd.

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WANT TO KNOW MORE? Further information can be found at home.kpmg.com

TRANSPORT REASSURANCES NEEDED 20 SEPTEMBER 2018

IN THE EVENT OF A ‘NO DEAL’ BREXIT

T

he British public are concerned that UK transport

networks could be placed under strain in the event of a ‘No Deal’ outcome from Brexit negotiations,

according to a survey by KPMG UK. The poll, of 3,044 members of the British public, found that if the UK does not strike a deal with the European Union, then 62.9 percent believe that they will face severe travel delays across the transport network, particularly at ports. Half of the respondents (50.3 percent) believe that flight delays and cancellations are likely to occur and that travel between the UK and EU will become difficult (52.9 percent).

These numbers paint a picture of the level of uncertainty

DSV are true professionals in the field of road transport

amongst the British public with regards to Brexit. If there

service and over the years the partnership between DSV and

is a ‘No Deal’ outcome then the UK Government needs

MAN has gone from strength to strength. I’d personally like

to start planning and reassuring the British public that

to thank DSV for the business over the last 20 years and look

the transport system in the UK will operate as usual. The

forward to the next 20.

Government also needs to analyse the impacts on business of any backlog of containers and lorries at UK ports and ensure that appropriate contingency planning is in place.

Ed Thomas, UK Head of Transport at KPMG FORWARDER magazine

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INDUSTRY NEWS 17 OCTOBER 2018

DPD OPENS THE

UK'S FIRST ALL-ELECTRIC PARCEL DEPOT IN CENTRAL LONDON

T

he nation's favourite parcel delivery company DPD has

DPD has initially bought 10 Nissan eNV200 all-electric vans capable

today opened the UK's first all-electric parcel depot in the

of making 120 stops a day, and DPD Westminster is running seven

heart of Westminster and announced plans for a further

of these currently. DPD has also deployed eight micro-vehicles

seven all-electric sites in the capital.

from Norwegian manufacturer Paxster at the Vandon Street site and has a further 23 on order. The Paxsters are delivering to the

The new 5,000 sq ft facility on Vandon Street will be known as

immediate area around the depot and are expected to operate 60

DPD Westminster and will have capacity to deliver 2,000 parcels a

stops on one charge per day.

day utilising an all-electric fleet. DPD has invested over ÂŁ500,000 refurbishing the site including the introduction of a state-of-the-art

DPD Westminster is also home to the first DPD UK owned Pickup

electric charging system that will enable the deployment of electric

shop, with a dedicated access point for consumers collecting parcels

vehicles without major infrastructure upgrades.

from the site. The new shop will add to DPD's network of 2,500 Pickup sites across the UK, operated in partnership with brands such

Using all-electric vehicles in both the inward feed of parcels to DPD

as Sainsbury's, Matalan and Halfords.

Westminster, and the final delivery to customers, DPD will initially see a reduction of 45 tonnes of CO2 per annum. This will increase

DPD expects to invest in the region of ÂŁ3m on the DPD Westminster

as more all-electric vehicles and depots are introduced into the

depot over the next 10 years, while the site for its second all-

DPD's all-electric network.

electric London depot in Shoreditch has already been secured.

DPD confirmed it is currently working on plans for a further six

DPD has deployed three new types of all-electric vehicles to operate the depot. Two all-electric Mitsubishi Fuso eCanter 7.5t vehicles will feed parcels into the depot each day, while the final mile deliveries will be completed by two different all-electric vehicles.

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all-electric depots in the capital.

WANT TO KNOW MORE? Further information can be found at www.dpd.co.uk

DPD Westminster is aligned with the objectives of Transport for

London's toxic air contributes to thousands of early deaths

London (TfL) who will be introducing an Ultra Low Emission Zone

each year and is putting the health of children at risk so it's

in central London from April 2019. The initiative also supports DPD

good to see businesses like DPD preparing for the Ultra Low

Group's strategic objective to become the most responsible city

Emission Zone (ULEZ) and helping protect Londoners' health

centre delivery company in Europe.

by transforming their delivery fleet. Across the city the Mayor has taken bold action to help cut toxic vehicle emissions which

This is a hugely significant announcement for us with Westminster

are responsible for over 50 per cent of air pollution. With

set to be the first of a series of all-electric DPD depots. Reducing

six months to go until the introduction of ULEZ in central

and neutralising our carbon footprint; providing smarter and more

London, people are more aware than ever of the harmful

efficient urban delivery solutions and driving innovation are at the

pollution older vehicles, especially heavy goods and delivery

heart of DPD's DrivingChange programme. We want to be the

vehicles, can emit. The Mayor's ambition is for all new cars and

leader in alternative fuel vehicles in the UK, with the ultimate aim

vans to be zero-emission from 2030 and I hope this is the first

being to move to a zero emission fleet. Westminster is clearly the

of many all-electric delivery depots in London.

first step towards that goal and will be instrumental in developing

Shirley Rodrigues, Deputy Mayor for Environment & Energy

our future EV proposition and strategy. DPD Westminster is an outstanding location and the vehicles are fantastic. We looked at a wide range of options before making our decision and we've

ABOUT DPD

been testing these three models extensively in recent months.

The UK's favourite parcel delivery company: DPD has

In terms of reliability and performance they have been excellent.

been voted top in MoneySavingExpert's consumer

There are still significant external issues to be overcome in terms

satisfaction poll for parcel delivery companies five

of the infrastructure to support an all-electric fleet on the scale we

years running.

need, across the whole of central London. But I'm delighted with our proposition here and we will continue to work with the key

In April 2015, DPD was awarded the Queen's Award

stakeholders to realise our aims and support the Mayor of London

for Enterprise 2015 in the Innovation category, for its

and TfL's ambition for a cleaner and less congested capital.

unique one-hour delivery service, Predict.

Dwain McDonald, CEO, DPD

DPD is a member of DPDgroup, one of Europe's leading parcels groups, wholly owned by France's La Poste, the second largest postal group in Europe.

The company operates more than 8,000 vehicles from 65 locations and delivers over 230 million parcels a year.

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INDUSTRY NEWS

WINCANTON MIXES IT WITH THE BEST 19 SEPTEMBER 2018

COURTESY OF MERCEDES-BENZ TRUCKS

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incanton has praised the performance of its first,

Purpose-designed for construction-related applications, the muscular

directly commissioned truck mixers, 25 Mercedes-

Arocs is available as a rigid, drawbar prime mover or tractor unit, in

Benz Arocs eight-wheelers which have just

a variety of configurations and with on- or off-road frame – as N3

completed a highly successful year in service.

variants designed primarily for on road use, Wincanton’s trucks are fitted with front and rear underrun protection.

They’ve proved every bit as reliable and cost-effective to operate

as we’d hoped, while driver feedback has also been resoundingly

All are Arocs 3240 LB (mixer) models with air suspended rear axles, which

positive. In short, the 8x4 Arocs is perfectly suited to the role.

allow the chassis to be lowered when necessary to facilitate loading in

Ranald Forbes, Director of Construction at Wincanton

batching plants, and advanced, 290 kW (400 hp) six-cylinder engines that drive through 12-speed Mercedes PowerShift automated transmissions.

In 2016 the largest British logistics company became the first 3PL provider to enter the ready-mixed concrete supply chain. Having

As drivers can be working away from base for days at a time the

identified significant potential for growth in the sector, it then drew

Arocs have air-conditioned L- ClassicSpace sleeper cabs with optional

up a detailed specification for additional mixers to be based on

comfort features including fridges and microwave ovens. Their 8m3

32-tonne Arocs chassis which it ordered from established supplier

Cifa drums, meanwhile, were fitted by the Italian manufacturer’s UK

Orwell Truck & Van, the Mercedes-Benz Dealer for East Anglia.

agent Wilcox Commercial Vehicles at its factory in Peterborough.

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WANT TO KNOW MORE? Further information can be found at wincanton.co.uk

Safety is a key focus for Wincanton and in addition to a comprehensive

Mercedes-Benz Arocs meet the requirements of our Fleet Operator

Mercedes-Benz specification that includes the Active Brake Assist

Recognition Scheme (FORS) accreditation, but their top-notch

system, the Arocs are equipped with recordable cameras, side and

safety, reliability and performance features assist us in attracting

corner sensors, and indicators that issue verbal warnings when

the best drivers, to the ultimate benefit of our customers.

the vehicle is turning left, all of which are by Brigade Electronics.

Forward-facing MiX Telematics cameras also provide live feeds

Wincanton envisages eight-year lives for its Arocs mixers and opted

over the Internet.

for the N3 specification to reflect the fact that N3G variants which do not have underrun protection may be banned from many towns

Following an expansion earlier this year of the relationship between

and cities in the relatively near future.

the two companies, which also entailed the employment of 16 new drivers, 21 of Wincanton’s Mercedes-Benz mixers are now working

The company enjoys partnerships with customers across all business

on behalf of Aggregate Industries.

sectors, and runs a fleet of more than 4,000 vehicles, many of which wear Mercedes-Benz three-pointed stars, from 200 locations

Ranald Forbes said Wincanton was offering customers in the

across the UK and Ireland. Wincanton takes pride in offering a

construction industry access to some of the most sophisticated

comprehensive portfolio of services which are both flexible and

safety and performance technologies on the market.

scalable – it can handle anything from a single container to the provision of a complete supply chain solution.

These vehicles, and our Ready-mix offering, were designed specifically with industry challenges in mind, and meet the needs of the Aggregate Industries business and drivers alike. Not only do our FORWARDER magazine

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INDUSTRY NEWS

MILLENNIUM CARGO:

INDUSTRY NEEDS SMALL BUSINESSES M illennium Cargo Founder and CEO, Chadd Blunt, has

I have been working in the trade since I left school, and can

reiterated the need for small businesses in the post-

honestly say there are not many things I have not tried and handled in

Brexit logistics industry and supply chain.

this industry. It’s hands-on experience that gave me a deep knowledge of the freight forwarding world and solidified my understanding of

Speaking to FORWARDER magazine about the quality of services being offered by the industry’s largest shippers, Blunt said:

how to get the best for my customers. There is still a need for smaller, independent forwarders. We are not ashamed of being a smaller company.

Multi-nationals are getting bigger and more powerful, but they’re getting worse. They cannot offer the bespoke, tailored services that

The family-run company’s ethos is ‘making things simple’, with

we do, and they don’t value smaller clients.

offerings which include imports and exports, rail, road, air, sea, warehousing, consolidation and distribution co-ordinated from their

His comments come as the FTA’s Pauline Bastidon, Head of European policy, warns small-business owners in particular to prepare for ‘the worst-case scenario’ of a no-deal Brexit next March. In a statement, she described the time for industry decisions coming close to ‘reaching the point of no return’.

There has been concern over the final impact on SMEs if Britain exits the EU without a deal. However, Blunt remains optimistic due to his team’s approachability, along with their commitment to developing excellent client relations, resulting in a number of longterm partnerships.

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head office in Birmingham.

WANT TO KNOW MORE? Further information can be found at bibbyinternational.com

U

FO’s member in the UK, Bibby International Logistics has had an exciting yet challenging few months as explained

by General Manager, Tim McFarland:

We have been working very closely with a VIP client, who imports

So far, this implementation has been very successful with our client

electronic equipment, to develop and implement a bespoke ‘all in’ door-to-

delighted with the way we have approached the project and identified

door service to enhance and expedite the transit process from collection

the most efficient and cost-effective measures in order to meet the

in the Far East through to the final point of delivery in the UK. This may

tight timeframe without being detrimental to the exact requirements.

seem pretty straightforward, however, once the goods arrive in the UK, we have just 24 hours to transport the goods to our warehouse, de-van

In addition, we have also recently taken a commercial decision

each 40’ high cube container, breakdown the pallet formations and rework

to strengthen the resources within our European Road Freight

each pallet in to a mixed line pick to meet the client’s exact demands

Department. This is to reflect the natural growth in the number of

for this high specification job. Once this stage has been completed, the

road freight consignments that we are now undertaking. If there are

transport to the clients designated final delivery point is undertaken. In

any of our UFO partners that have any European or UK domestic

total, this has to be completed within 48 hours of the container being

road freight enquiries, feel free to contact us.

available at the port, which leaves very little margin for error.

ABOUT UNIVERSAL FREIGHT ORGANISATION

Rachel Humphrey established the Universal Freight Organisation (UFO) in January 2000 to provide independent freight forwarders access to a trusted, worldwide network of agents who could handle their shipments, whilst working professionally and safely. We are proud to have maintained our ‘One Member per Country’ policy (with the exception of USA and China), making us one of the only remaining exclusive freight forwarder networks in the world.

AN EXCITING YET CHALLENGING FEW MONTHS

10 OCTOBER 2018

AT BIBBY

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INDUSTRY NEWS

LIGHT WEIGHTING 15 OCTOBER 2018

...HOW MUCH CAN IT ACTUALLY SAVE ON FUEL COSTS?

I

n light of the recent EU proposals to cut CO2 emissions by

We are moving from an age where a lot of vehicle bodies would be

15%, increasing numbers of small and medium-sized haulage

made from a variety of extremely heavy materials. Now Thermhex

companies are looking at ways to reduce weight and save on fuel.

and Styrofoam are being used more regularly to manufacture vehicles instead. When you are talking about the big areas of a truck side

The targets, ordered by the European Commission on 17 May 2018,

and roof, this would be extremely advantageous for saving weight.

include a mandatory 15% reduction in CO emission from trucks by

It goes without saying that there would be significant fuel savings.

2025, and at least a 30% decrease by 2030.

Danny Phelan, National Sales Manager, Panel Systems

Research shows that reducing the weight of heavy-duty vehicles by

Refrigerated transport, which are used to deliver chilled items, tend

10% can lead to a 5.5% improvement in fuel economy and vastly

to be built with extruded polystyrene in the middle to keep it cool

lower carbon-dioxide emissions.

and with aluminium and GRP for the faces of the truck.

2

Weight reduction methods include substituting standard trailers

They’re already light weight panels but there may be components

with aluminium-based alternatives and replacing sides and floors

within the vehicle body construction that is made of plywood that

with lightweight composite Styrofoam panels.

could be replaced with Thermhex.

Styrofoam, which is known for its high compressive strength, has

The caravan industry is also seeing a move to Thermhex, replacing

been used to great effect over the years for improving insulation in

plywood wall linings in several leisure vehicles.

new build construction and is now utilised as a core in lightweight structural panels for caravans and trucks.

Most of the caravan manufacturers use extruded polystyrene in floors because of its high compressive strength. But within the walls

Data shows that a typical 100-truck fleet would save around £76,000

they tend to use the main polystyrene because it doesn’t require

a year in diesel costs by reducing 2,500 lbs of weight per truck.

to be as structural as the floors do. Vinyl wallpaper within caravans

Heavy plywood core panels are used as the sides and floors of many

would normally be laminated on to plywood, but to reduce weight it

dry freight vehicles —used to deliver solid dry goods such as grains,

can be laminated on to Thermhex. You can only imagine how much

steel products and other raw materials. However, firms are now

weight that saves with the number of walls in caravans.

looking to lightweight alternatives such as Thermhex, which features a polypropylene honeycomb core.

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WANT TO KNOW MORE? Further information can be found at panelsystems.co.uk

The growth of CO2 levels in the atmosphere has spurred the recent

This information will also be available for public access, excluding

proposal, which will add to other EU climate goals including The

cases that must protect private data and where fair competition

Paris Climate Agreement of 2015 and the Energy Union strategy.

must be guaranteed.

The CO2 emissions and fuel consumption performance of heavy-duty

The rise in transparency is aimed at encouraging manufacturers to

vehicles registered in the EU will, for the first time, be monitored

develop more economical vehicles, as well as helping the environment

and measured by data provided by authorities and manufacturers.

by decreasing CO2 emissions.

Transport companies will be able to gain access to the standardised

However, this policy has been deemed unrealistic from truck

information in order to compare different models of high-duty

manufacturers, who say a 7% CO2 reduction target by 2025 would

vehicles and lower fuel costs, which reportedly takes up around

be more achievable, expressing concerns that heavy fines may be

30% of a hauler’s costs.

placed if goals are not met.

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INDUSTRY NEWS

TYRES ON THE DRIVE 15 OCTOBER 2018

OFFERS CUSTOMERS DYNAMIC APPOINTMENT SELF-SCHEDULING WITH DESCARTES

D

escartes Systems Group (Nasdaq: DSGX) (TSX:DSG), the global leader in uniting logistics-intensive businesses in commerce, announces that UK-based mobile tyre-fitting

company, Tyres on the Drive, now offers delivery appointment selfscheduling online using Descartes’ dynamic appointment scheduling and route planning solution. The offering provides a differentiated customer experience while improving the productivity of Tyres On

As part of Descartes’ Routing, Mobile, and Telematics suite, the

The Drive’s fleet and technicians.

appointment booking solution deployed at Tyres On The Drive determines the best delivery options to present to a customer

To enhance our customers’ experience, we wanted to offer

during the buying process. These options are dynamically derived

them the ability to self-select their appointment, but base options

and economically scored based upon multiple variables, such as

presented on specific business parameters that enable us to operate

job location; proximity to other scheduled jobs; estimated job

as efficiently as possible. We deployed Descartes’ solution because

time; order size; and road speeds and other restrictions. The

of its proven ability to interact with the customer during the buying

solution’s flexibility allows distributors, retailers and other delivery

process to provide optimised, real-time appointment booking.

organisations to offer different appointment window sizes and

Ray Fernandez, CEO, Tyres On The Drive

value-added services. These important features help drive revenue for Tyres On The Drive by providing appointment flexibility and

Tyres On The Drive offers consumers a mobile tyre fitting service at

adoption of incremental services.

a location and time of their choice, with appointments available seven days a week from 8am – 8pm. The company employs approximately

Tyres On The Drive is an innovative business and an excellent

100 technicians and operates a fleet of 70 vans across the UK, who

example of how using real-time optimized appointment booking can

will carry out approximately 150,000 jobs in 2018. Descartes has

help turn the customer experience into a competitive advantage.

helped to replace the company’s largely manual, contact centre

We’re able to help our users not only do a better job serving their

based appointment booking process.

customers with our solution, but also run their delivery operations more efficiently at the same time.

Pól Sweeney, UK Vice President of Sales, Descartes

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ISSUE33

WANT TO KNOW MORE? Further information can be found at www.cmlplc.com

T

he team at CML are celebrating one full year of running

After completing our first rail freight delivery from China last year

multiple weekly FCL shipments via rail, after completing their

the uptake on our rail services from existing and new clients was

first ever rail freight delivery from China last September.

phenomenal, so it was an inevitable conclusion that the rail product would evolve far more quickly than the operators anticipated. It is

The 4,957-mile inaugural journey along parts of the old Silk Road

no surprise that we are now able to offer LCL rail services for our

from Shenyang in China to Duisburg in Germany took 18 days to

clients providing a door to door transit time of around 28 days. Being

complete, nearly two weeks quicker when compared to general far

able to offer our customers this form of transportation not only

east sea freight and provided CML with the perfect solution when

allows us to give our clients the most competitive rates, but shippers

it needed to move its clients stock quicker.

can benefit from a much greener solution within their supply chain, helping to meet their environmental goals.

October also marks six months since the team’s inaugural LCL rail shipment.

CML’s adoption expansion into LCL rail freight shipments reinforces the company’s position as an industry leader taking innovative steps

The advantages of shipping by rail over sea and air are already

towards more efficient freight forwarding.

being embraced by retailers and manufacturers alike. But with the restrictions on rail bookings traditionally requiring shipments to be

For more information about CML or to find out more about its

FCL, this service has allowed smaller consignments, originally planned

services, please visit, www.cmlplc.com or call 01455 200 700.

as air shipments, to be despatched by rail. This reduces costs and provides a greater array of shipping options to smaller importers and high value brands whose volumes of exclusive products are insufficient to meet FCL requirements. Sharing space in a rail container with other shippers has allowed importers to beat ocean freight transit times whilst minimising the impact on unit costs.

By offering this service to its clients, CML is able to provide a complete end-to-end solution as CML’s Freight Operations Manager, Pat Treanor, confirms:

11 OCTOBER 2018

CML’S RAIL SERVICE CELEBRATES

A YEAR OF SERVICE FORWARDER magazine

ISSUE33

19

4751 INDUSTRY NEWS

ATTENDEES

326

452

EXHIBITORS

SHIPPERS

2018 EVENT STATS

69

Freight Forwarder Sea Transport Equipment Ports & Terminals Cargo Owner Road Transport Industry-related Services Education Barge & Inland Waterways

BREAKBULK AMERICAS 2018 1507 COMPANIES COUNTRIES REPRESENTED

4751

326

452

SHIPPERS ATTENDED FROM 190EXHIBITORS COMPANIES, INCLUDING: SHIPPERS

ATTENDEES

Bechtel • NOV, Fluor • McDermott • GE • SABIC • Kiewit • Siemens • Kinder Morgan Halliburton • Linde • ExxonMobil • TechnipFMC • KBR • Shell • Schlumberger • Saipem Glencore • Baker Hughes • Aramco • SpaceX • Sinopec • Pemex • BP • Wood • Wartsila Vestas • ArcelorMittal • Georgia Pacific • Caterpillar • Angola LNG • Air Liquide Freight Forwarder • thyssenkrupp • SNC-Lavalin • Rusal • Orascom E&C • Ocyan Weatherford Sea Transport Noble Energy • NASA • Lockheed Martin • Huntsman • EDF EN Canada • Baosteel

Equipment Ports & Terminals Cargo Owner Road Transport Industry-related Services 27% 26% Education Barge & Inland Waterways EPC, Engineering, Construction Manufacturer

69

1507 COMPANIES

TOP 5 INDUSTRIAL SECTORS 24% Oil & Gas

COUNTRIES 9% 7% REPRESENTED Metals

500

Chemicals

SHIPPERS ATTENDED FROM 190 COMPANIES, INCLUDING: OFFICIAL EVENT PHOTOS Bechtel • NOV, Fluor • McDermott • GE • SABIC • Kiewit • Siemens • Kinder Morgan

53

36

Halliburton • Linde • ExxonMobil • TechnipFMC • KBR • Shell • Schlumberger • Saipem Glencore • Baker Hughes • Aramco • SpaceX • Sinopec • Pemex • BP • Wood • Wartsila Vestas • ArcelorMittal • GeorgiaOF Pacific • Caterpillar • Angola LNG • Air Liquide VIDEO NUMBER Weatherford • thyssenkrupp • SNC-Lavalin • Rusal • Orascom E&C • Ocyan TIMES #BBAM18 INTERVIEWS Noble Energy • NASA • Lockheed Martin • Huntsman • EDF EN Canada • Baosteel USED FORWARDER magazine 20ATTENDEES’

2319

TOP 5 INDUSTRIAL SECTORS Logistics Management 30%

ISSUE33

PURCHASING AUTHORITY

27%

SPEAKERS

26%

24%

24%

9% Sales / Marketing

7%

53

VIDEO INTERVIEWS

500

OFFICIAL EVENT PHOTOS

NUMBER OF TIMES #BBAM18 USED

2319

ATTENDEES’ PURCHASING AUTHORITY

30%

42%

30%

91%

Logistics Management Sales / Marketing

17%

Corporate Management

9%

Final Purchasing Authority

SPEAKERS

24%

6%

Recommend/ Specify

36

Operations Management Project Management

4% Chartering Management

of this year's exhibitor space rebooked for 2019

27

SPONSORS

ATTENDEES’ PRIMARY JOB FUNCTION

64

MEDIA PARTNERS

Reserve Stands and Sponsorships at breakbulk.com/events/breakbulk-americas-2019/interest CELEBRATING 30 YEARS October 8-10, 2019 | Houston, Texas, USA Source: BreakBulk FORWARDER magazine

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INDUSTRY NEWS

TRANSPORT REASSURANCES NEEDED 25 SEPTEMBER 2018

IN THE EVENT OF A ‘NO DEAL’ BREXIT

T

he British public are concerned that UK transport networks could be placed under strain in the event of a ‘No Deal’ outcome from Brexit negotiations, according to a survey

by KPMG UK. The poll, of 3,044 members of the British public, found that if the UK does not strike a deal with the European Union, then 62.9 percent believe that they will face severe travel delays across the transport network, particularly at ports. Half of the respondents (50.3 percent) believe that flight delays and cancellations are likely to occur and that travel between the UK and EU will become difficult (52.9 percent).

These numbers paint a picture of the level of uncertainty amongst the British public with regards to Brexit. If there is a ‘No Deal’ outcome then the UK Government needs to start planning and reassuring the British public that the transport system in the UK will operate as usual. The Government also needs to analyse the impacts on business of any backlog of containers and lorries at UK ports and ensure that appropriate contingency planning is in place.

Ed Thomas, UK Head of Transport at KPMG

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Central London on Wednesday 19 December 2018

Learn about the top 10 actions everyone in the supply chain should implement today to mitigate the biggest risks, whatever happens next March

Join FTA’s team of Brexit logistics experts to find out what you or your supply chain should be doing right now to make your business Brexit-ready Why attend: • Get the best advice on a practical strategy for Brexit • Identify the biggest risks and opportunities that need action now, before it’s too late • Get your questions answered and concerns addressed • Understand the steps you can take today to reduce risk and be ready for Brexit, whatever the outcome • Access the biggest Brexit brains in logistics – a one-stop shop for Brexit advice • Get a consultation with one of FTA’s experts • De-risk Brexit for your business • Get ahead of the competition

fta.co.uk/glrfb LLC18 advert Brexit 220x280.indd 1

12/11/2018 11:19

INDUSTRY NEWS 27 SEPTEMBER 2018

THE FIRST & FINAL MILE, KEY CONSIDERATIONS FOR

FLAWLESS & SUSTAINABLE DELIVERY PERFORMANCE T here are two critical aspects of the logistics process, the

into the customer’s hand, whether that is in store via click and

first mile and then the final mile. It is the efficiency with

collect, at home, office, drop off point or smart locker.

which retailers manage these two essential aspects of

supply chain logistics in a seamless way that is key to their survival.

It is the efficiency with which retailers and their logistics providers can manage these two essential aspects of supply chain logistics in

The face of retail is changing almost beyond recognition. As huge

a seamless way that is key to their survival. This includes keeping

household names are falling victim to the success of the more agile

customers informed throughout and ensuring the customer delivery

ecommerce players and their logistics partners, retailers are being

experience is achieved in the most efficient and effective manner. In

challenged like never before. However, not all is lost. If retailers

a highly competitive, increasingly price pressured retail market, no

are to appease the demands of the ‘need it now’, digital savvy

company can afford to make customer promises that are too fragile

consumers, they must rely on an efficient and well-connected

or expensive to sustain in the long term.

logistics infrastructure, that helps them to provide a seamless customer experience, every time; even in peak periods when up to

Zetes looks at the options available to retailers and where they

a third of deliveries arrived late or incomplete.

should be focusing their energy in order to gain the edge that results in a competitive customer experience.

In order to deliver a first-class experience, there are two critical aspects of the logistics process that must be flawless. The first mile – a process triggered by a customer order, for picking, packing, validation and transport. And then the final mile – getting the item

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Logistics efficiency in an urban world

Transforming the Store Environment

74% of Europe’s population currently live in urban areas, and a 69% increase

Many retailers are already looking to fulfil online orders

in parcel deliveries is expected across Europe by 2021. This means that

from a store rather than the warehouse, creating high

transport and logistics models need to focus on solutions designed for

street locations that double up as a showroom and

dense, developed cities such as Berlin, London and Paris where new delivery

fulfilment centre, as well as handling click and collect and

initiatives like landing a drone would be a challenge, but autonomous

returns. This has the added advantage of increased footfall

commercial vehicles and electric vehicles will have more appeal.

and incremental purchases while collecting or returning to store, something the pure-play retailer cannot achieve.

Urban Consolidation Centres are gaining ground, providing a location where all deliveries from multiple suppliers are brought, sorted and

With the shift to both Urban Consolidation Centres

then dispatched to one specific area or street, resulting in fewer

and fulfilment from the store, there is a growing

shipments and optimised loads. Using Urban Consolidation Centres

interest in new entrants to the delivery market, using

could save companies 25% per parcel delivery, reduce delivery related

collaborative, crowd-sourced delivery platforms and

mileage by up to 45%, cut vehicle maintenance costs, reduce emissions

applications to provide consumers with multiple delivery

of nitrogen oxide, CO2 and particulates and ease congestion.

options. Tapping into an existing network of employees, customers and drivers to deliver one-off products to

Night deliveries could also be explored to reduce congestion during the

anywhere in the infrastructure, is appealing. But this is a

day – allowing suppliers to use bigger trucks and reducing the number of

volatile market, with competition and funding constraints

deliveries. In addition to requiring local authorities to review overnight

the two main causes for the failure of crowd-sourced

restrictions, this prompts the need for some form of secure drop off

delivery start-ups. To succeed, organisations must invest

location, such as Smart Lockers. If adopted, this model should increase

in solutions that provide full visibility, allowing retailers to

the right first-time delivery ratio, as well as reducing drive time on less

track and manage the performance of disparate groups to

congested roads. Combining night deliveries with Urban Consolidation

continually reinforce quality and avoid brand damage.

Centres, electric vehicles, load pooling, parcel lockers and AGV lockers, could also play its part in the environment, reducing emissions by up to 30%, while also cutting costs per parcel by 25% to 55%.

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25

INDUSTRY NEWS Embracing technology

Without trusted real-time information providing visibility on

In order to leverage any of the new and innovative options available to

the critical pathways performance; how can a retailer ensure

retailers, they must ensure that their infrastructure is underpinned by an

it is achieving the right level of engagement? Or that delivery

agile, scalable and connected execution technology solution. There are

promises are met and that delivery methods are appropriate?

many opportunities to achieve rapid first-time fulfilment and utilisation

The entire experience represents the brand, from product to

of assets and resources, through end to end visibility, to control costs

price, delivery promise to delivery reality. Essentially, retailers

and proactively manage every step of the process. However, just 13% of

need not only consider every aspect of the delivery experience

retailers are investing in technology to bring further agility and efficiency

but also ensure excellent governance of that experience to

to the organisation.

continually delight the customer.

A flawless brand experience requires an intelligent, connected and collaborative ecosystem.

Sources provided by Zetes

Conclusion Fulfilment & delivery is no longer an arm’s length operational function; it should be fundamentally at the core of the business, as it directly affects brand perception, customer purchase decisions, loyalty and ultimately competitive advantage. However, with greater complexity, more stakeholders involved in the value creation / destruction, retailers need to consider not only how to embrace the innovation that is rapidly being enabled by new technologies and innovative service providers but also how to do so in a way that is affordable, efficient and sustainable

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WANT TO KNOW MORE? Further information can be found at www.ufofreight.com

EXPERT KNOWLEDGE & EXPERIENCE 3 OCTOBER 2018

W

AT PRIMELOGISTICS IN BELARUS

e are pleased to introduce representation in Belarus

PrimeLogistics have been present in the growing Belarus market

with PrimeLogistics. Their offices are located in the

since 2011, offering comprehensive freight forwarding services.

country's capital, Minsk, and their responsive team

We are a reliable, stable organisation, independent of changes on the

provide the friendliest customer service. The company offer a full

capital markets. The family character of the company allows for quick

range of freight forwarding services including air, ocean (FCL &

decision making and flexible reactions as well as developing long-

LCL), road (FTL & LTL) and rail (FCL & LCL) as well as oversized

term development plans which do not depend on the composition

and heavy transports.

of the management board.

Jeronimas Ravinskas, Owner, PrimeLogistics

Article credit:

UNIVERSAL FREIGHT ORGANISATION Rachel Humphrey established the Universal Freight Organisation (UFO) in January 2000 to provide independent freight forwarders access to a trusted, worldwide network of agents who could handle their shipments, whilst working professionally and safely. We are proud to have maintained our ‘One Member per Country’ policy (with the exception of USA and China), making us one of the only remaining exclusive freight forwarder networks in the world.

FORWARDER magazine

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27

INDUSTRY NEWS 2 OCTOBER 2018

THE PORT OF ANTWERP

ADDRESSES THE BREAKBULK COMMUNITY & GIVES SPECIAL MENTION TO ANTWERP XL

T

he Port of Antwerp recently gave a sneak preview of what the breakbulk industry can expect over the coming year, by hosting an underwater-themed boat tour on Antwerp’s

breakbulk dock.

Heavy Lift, Project Forwarding International, FORWARDER

magazine and Baltic Transport Journal are just some of the international publications now partnering and promoting the event next year as well as industry partners Project Cargo Network, Antwerp Freight Forwarding Association, Project Professionals

Opened by Antwerp’s Vice-Mayor, the Port of Antwerp treated 400

Group and Cross Ocean.

breakbulk professionals to an exclusive evening of networking and entertainment, including an opera performance on the water and an impressive sound and light show.

The industry recognises that Antwerp has long been the home of the breakbreak sector. Within the first few weeks we had already secured a large number of exhibitors and now it’s important that

Antwerp XL received a special mention in the opening remarks and

we are listening to what the breakbulk community is saying and

a warm welcome from the entire breakbulk community present. In

providing a solution to their needs. By partnering with global media

response to the need for a breakbulk event back in Antwerp, the

publications and associations, we are creating a global network and

exhibition is serving the needs of the industry and is now set to be

ensuring this event is the must-attend BreakBulk show.

the leading global event for the entire breakbulk supply chain.

Nicholas Powell, Divisional Director, Antwerp XL

In addition, Antwerp XL has gained global recognition and support

Other media partners supporting the event include Actualidad,

from major ports, associations, knowledge platforms and media and

Supply Chain & Logistics Group, Ship2shore, Cargo Connections,

through an extensive marketing campaign is capturing the attention

Forklift Action, Project Cargo Weekly, CLC Group, Freightbook,

of professionals around the world.

Harbours Review and Universal Freight Organisation.

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WANT TO KNOW MORE? Further information can be found at www.easyfairs.com

Some of the latest exhibitors to join this month include Liebherr-

Antwerp XL will take place in Antwerp on 7-9 May 2019.

MCCtec Rostock, Q Terminals, A Projects, Manora Logistics,

For more information visit www.antwerpxl.com

Caribbean Lines, Global ISL BVBA, Ovet BV, Aertssen Group, Katoen Natie and Charterama BV to name just a few.

Antwerp XL will be organised by Easyfairs, one of the world’s fastest growing exhibition organisers. Headquartered in Brussels, Easyfairs has extensive experience within the manufacturing, oil & gas, cargo, maritime, transport & logistics industries and runs over 220 exhibitions worldwide.

FORWARDER magazine

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29

INDUSTRY NEWS

FORWARDER USA LAUNCHES AT BREAKBULK 4 OCTOBER 2018

HOUSTON, TX

T

he FORWARDER team recently attended the Breakbulk Americas event in Houston, launching FORWARDER USA’s pilot issue.

During the last few months, the team have been preparing for the launch of the first US FORWARDER magazine. The publication officially launched in Houston, Texas, during the Breakbulk event.

The aim of FORWARDER USA is to provide tailored content to their US readers, which makes up for almost 45% of their readers.

The magazine’s sections will remain adjacent to the original UK version, delivering relevant and informative content regarding the the US freight industry. The magazine is set to be released quarterly both online and in print.

FORWARDER were welcomed by Breakbulk on Tuesday 2

October in Houston, and celebrated the release of the new US publication on their media stand. Breakbulk is one of the largest logistic events in the freight industry, bringing together shippers and suppliers from not only America, but from around the globe.

Exhibitors and sponsors at the event include freight forwarders, road, rail and air transportation, specialised ocean carriers and more. The event was between 2 and 4 October 2018.

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BreakBulk Americas in Houston

WANT TO KNOW MORE? Further information can be found at forwarder-usa.com

READ THE PILOT ISSUE AT

FORWARDER-USA.com FORWARDER made an appearance at the Breakbulk Europe event in Bremen earlier this year, and the next Breakbulk event is in Dubai, 11-12 February 2019.

Read more about FORWARDER’s time in Breakbulk Houston in

The Headford Group’s quarterly newsletter, Q3, available soon.

Meanwhile, you can read about the team's visit to Breakbulk Bremen in our Q2 newsletter.

Rachel Jefferies, Editor, FORWARDER magazine

BreakBulk Europe in Bremen

FORWARDER magazine

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31

INDUSTRY NEWS

W.I.S. HANDLE HEAVY BOILER SHIPMENT 17 OCTOBER 2018

FROM ITALY TO KAZAKHSTAN

T

his summer has proved a challenging one for W.I.S. as they

Activities during this process included EXW pre-engineering

come out having succeeded in some of the heaviest and

works for all operations, including but not limited to: production

shipments in their company's history.

of transport plans, progress reports, supervision and inspection of equipment, transportation arrangements, lifting, lashing & securing

From Porto Marghera, Venice, W.I.S. dealt with the delivery of 3

plans and all associated calculations and design.

Boilers (2945 x 1560 x 1125 cm, 622,000 kg) and the installation of grillage - L/S/D and welding included.

Their responsibilities on-site included: •• Site visits •• Route survey analysis •• Client/company coordination •• Pre-phase and operational reporting on all engineering activities The shipment was loaded by means of 2x22 axles SPMT.

ABOUT PROJECT CARGO NETWORK Project Cargo Network is an ISO 9001 and ISO 14001 certified organisation established in 2010 to provide heavy lift and project cargo specialists access to a trusted, worldwide network of agents who handle their specialist shipments, whilst working professionally and safely under a strict Code of Conduct. Today, PCN has an international presence that extends to over 240 specialist members in more than 105 countries. With collective Annual Revenues of USD $2.7 Billion, PCN is collectively now larger than many multi-national companies.

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K O BO OW N

Join us on 14 November for the Future Logistics Conference & Expo at the Warwickshire Event Centre where we will bring together the leaders of tomorrow’s industry This unmissable one-day conference is packed with ideas and influential speakers.

F R E I G H T

L

ondon is a global centre for both private equity and transaction activity. The UK Freight industry is among the largest in Europe, and the team felt it

is ‘natural’ for Freight Mergers to add to its Bristol office

Throughout the day you will: ✓ hear from thought leaders, inventors, and innovators ✓ get to grips with the challenges facing the industry ✓ discover new opportunities for your operation ✓ understand the factors driving change ✓ hear from those reshaping the sector ✓ learn how you can benefit from new technologies, processes and developments The logistics industry is changing rapidly and in order to stay ahead of the game, organisations need to embrace the opportunities being created by artificial intelligence (AI), vehicle automation and other factors driving change.

The Future Logistics Conference & Expo will give you the opportunity to meet the innovators, technologists and inventors who are reshaping the logistics industry, and gain answers to the questions keeping you awake at night. You will leave confident in the future of your operation.

To find out more visit fta.co.uk/flc or call 03717 11 22 22* *

Platinum Sponsor

Gold Sponsor

Silver Sponsor

Calls may be recorded for training purposes

Supported by

with a permanent presence in the capital.

David Roberts, Head of the London office, explains: The team and I welcome the opportunity to be closer to the major freight hubs and leading private equity houses.

We felt it was the natural progression for our advisory team to be located here, and I’m confident this expansion will significantly drive the firm's growth over the coming years.

Freight Mergers will continue to seek growth in international markets, being located in the most connected city in the world will allow us to showcase their services on a global scale. Additional exposure to overseas investors will benefit the team’s sell-side clients and maximise their chances of delivering successful results for shareholders.

At the same time, Freight Mergers announces a new addition to its team: Luke Mitchell, will be based at the new London office, until recently Luke worked on the M&A team for RSM UK and brings an exceptional level of client service to the team.

The team’s new office is based in No.11 Gower Street, Fitzrovia, London WC1E 6HB

FREIGHT M&A FIRM OPENS

NEW LONDON OFFICE

& EXPANDS TEAM FORWARDER magazine

ISSUE33

33

eSHOTCAMPAIGNS

With organically grown data built up over the last 10 years and over 25 consultants updating records of freight forwarders, shippers, supply chain and logistics departments worldwide, our data is unrivalled. We can run campaigns by geographical region or by vertical market.

NEWSLETTERS

Internal and external communications. Newsletter production as well as content writing as required. Newsletters are an excellent way to increase client awareness of new services and keep employees fully engaged.

POSTALMAILSHOTS

Our Postal Mailshot data is the cleanest in the industry. We can produce postal mailshots in exactly the same format as our eShot campaigns. As with our digital marketing we are able to target geographical regions or verticals according to your requirements.

PAFFINDER

PAF Finder is a new section being added to FORWARDER magazine where you can talk about your Partners, Agents and Franchise (PAF) agreements. It will include promotional editorial and a section where you can advertise for a new partner, agent or franchise.

FORWARDERDIRECTORY

The FORWARDER Directory is a listing of freight forwarding companies, shipping lines, airlines, etc. The Directory has recently been redesigned to include all of the countries in each issue and to be a persistent, ever-evolving resource.

FORWARDERONLINE

FORWARDERmagazine.com is the magazine, advertising space and Directory online. We offer a daily posting service straight to the site that gets shared across the whole of the Freight Media social platform including Freightabase, LinkedIn Facebook and Twitter.

CONTACT US: KATIE@FREIGHT-MEDIA.COM +44 (0)1454 628 771 FORWARDER magazine ISSUE33 34

FREIGHTMEDIA PROVIDES AN OUTSOURCED MARKETING SOLUTION FOR THE FREIGHT INDUSTRY

MOVEITLIKE...

Significant front-cover exposure and 6-page Q&A in FORWARDER magazine about you and your company. Designed for the forwarder that wants to stand out from the competition and for use when presenting your services to clients. Includes a separate PDF booklet.

SITESTATISTICS

A two- or four-page spread in FORWARDER magazine ideal for anyone aiming to promote a new facility. As with ‘Move it Like…’ we can produce a handout that your sales team can use for client meetings and marketing campaigns.

PROMOTIONALEDITORIAL

An excellent way of promoting new services, new recruits or any exciting projects that you may have coming up. Over the next 12 months we will be covering various topics around UK regions, international trade lanes and vertical markets.

SOCIALMEDIA

Our team of social media experts will post regular articles to increase brand awareness and exposure. Most of our clients are too busy moving freight to get caught up in perfecting their social media presence. We will take it off your hands.

WEBSITEDESIGN

Your website is your shop front and you only get one chance to make a first impression.

We are here to ensure it’s an excellent one. Our digital marketing and design team will work with start-ups, SMEs or top-25 forwarders to forge their online presence.

FORWARDINGJOBS.COM

Forwardingjobs.com is the leading job board for the Freight Forwarding Industry.

If you are recruiting on a regular basis we can offer a range of services depending on your requirements and vacancies are included in the recruitment section of FORWARDER.

WWW.FREIGHT-MEDIA.COM 35 FORWARDER magazine

ISSUE33

WOULD YOU LIKE TO SUBSCRIBE? TO FORWARDER?

W

e want as many people as possible to read this magazine and to get something from it. Pass it round

If you would like your own subscription to FORWARDER,

please complete the form, take a picture or cut out the

the office (and forward the digital verision to your

page and send it to subscriptions@forwardermagazine.

contacts). Just remember to get it back again, because it's intended

com or Freight Media Ltd, 8 Apex Court, Woodlands,

to be a retained resource for you to refer to again and again. Hence

Bristol BS32 4JT, UK. We'll be straight back in touch with a

the monthly topic and regional focus.

subscription cost based on your location in the world.

First name

Surname

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Address

City

Postcode

Telephone

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Company name Freight forwarder Ocean

Airline

Road

FCL

Verticals:

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ISSUE33

Haulier LCL

NVOCC FTL

LTL

Courier Air cargo

Shipping line Air courier

Air Rail

www.forwardermagazine.com

INDUSTRY NEWS MOVE IT LIKE...

REGIONAL FOCUS FORWARD LAW READ FORWARDER ASK THE EXPERTS

FORWARDER magazine

ISSUE33

37

FOCUS ROUNDUP

THE MIDLANDS

CHILLED TRANSPORT OPERATOR 24 JULY 2018

GOES FOR NEW MANDATA TMS

A

rapidly growing Midlands-based road haulage company

by the end of 2019 to meet growing demand for its distribution

is among the first to invest in a new cloud transport

services from customers, who include Redstar Beverages and

management system to support its ambitious expansion plans.

Windfall Logistics.

Peterborough-based Barnack Storage and Logistics, which provides chilled and ambient transport services to customers across the UK, has specified new TMS Go! from specialist software provider Mandata to automate transport functions and improve control of its growing workload.

The technology, which is being phased in across delivery operations, provides enhanced visibility;enabling the company’s dispatch team to access a centralised drag and drop operated interface to simplify the planning and monitoring of its work.

This facility is being incorporated as part of a package of technologybased measures included in TMS Go!, which help to move the

Indeed, a report published in 2017 predicts the global refrigerated

business swiftly on to a paperless job planning and invoicing

road transportation market to grow by more than 26% in the next

system. This includes driver and vehicle calendar management,

three years in the face of rising e-commerce grocery deliveries and

vehicle percentage fill levels, repeat jobs, electronic manifests, sub-

awareness of the benefits of cold chain logistics.

contractor management and map-based planning.

TMS Go! is an easy-to-use, out-of-the-box, subscription-based cloud The move to TMS Go! will deliver significant benefits for Barnack

product, enabling operators such as Barnack – who are looking to

as it gears up for expansion over the next 12 months on the back

migrate to digital systems – to simplify and manage better order-to-

of an ambitious capital investment strategy to fuel growth. The

invoice processes via cost-effective paperless technology.

company plans to increase its current fleet of eight vehicles to 18

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WANT TO KNOW MORE? Further information can be found at www.mandata.com

Initial usage by Barnack will see upwards of 10 jobs a day processed

In turn, this will allow Stephen Knight and his team to ensure

through TMS Go!, but this is expected to ramp-up significantly as

customers are better informed of the progress of an order

the business takes on more work.

via a robust paperless manifest to proof-of-delivery (POD) solution and have all the necessary details needed to invoice

The transport operator expects to recoup important savings on

for work.

the back of its investment thanks to smarter vehicle optimisation and a greater capacity to plan for full trailer loads. This will

Manifest’s set to streamline the business even further,

'contribute significantly' to driving down operating costs,

facilitating ever smarter ways of working. We will align it to

reducing administration tasks and paperwork, and improving

current operations to enable us to deliver extra financial savings,

overall fleet utilisation.

efficiencies and higher standards of driver performance

Mandata’s approach of channelling information into one place, on a

Ultimately, for Stephen Knight, key performance indicators

single system, is a key benefit of TMS Go!, said Barnack’s managing

around future fleet operations will be the true measure

director, Stephen Knight, who’s overseeing the installation of

of success.

several user features that are expected to save several hours-aweek processing orders and customer invoices.

We’re constantly working with customers on ways to improve our service. Data provided by TMS Go! will

We are confident the system will improve workload

be shared, enabling us to identify and tackle areas of

optimisation long term for our own fleet and pallet network,

under-performance, or issues before they become an

along with greatly enhanced driver communication and customer

inconvenient problem,

visibility. Adopting the technology will automate many of our manual systems, improving service levels in the process.It also

Mandata is a UK leader in the provision of integrated

provides an extremely cost effective, flexible modular solution,

transport and logistics software for companies operating

which can be quickly scaled-up to provide even more added

in all sectors of the road transport industry. Its software

value as we expand fleet operations in the next 12 months.

automates and simplifies complex processes and enables

Stephen Knight, Managing Director, Barnack

operators to plan, manage, monitor and invoice work with one centralised system. TMS Go! is available for £89 per

A digital ePOD (proof of delivery) solution, the Manifest app, will

user, per month for the first licence, and £79/month for

be introduced once TMS Go! Go fully live, enabling drivers to

additional licences.

receive work instructions. They will see at a glance, via a suitable smartphone device, the sequence of jobs and manifest details, which can be updated with changes throughout the day.

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FOCUS ROUNDUP

THE MIDLANDS

WARWICKSHIRE TEENAGER SCOOPS TOP PRIZE IN FREIGHT INDUSTRY COMPETITION

A

teenager from Warwickshire has won the top prize in

I am delighted to hear that Ben has won the iPad in our Skills

a national careers competition, hosted by the Freight

Show contest. I worked on our stand at the CV Show and I know

Transport Association (FTA) on its stand at the Skills Show

the competition was extremely tough indeed. Some of the questions

2017 and run in partnership with careers campaign Think Logistics.

were very difficult and many adults were stumped, so it's great to see Ben came out the winner. I know everyone at FTA would like

Ben Bardell won an iPad for achieving the highest score in the Think

to offer him our congratulations.

Logistics quiz, the campaign which aims to encourage more young

Sally Gilson, Head of Skills Campaigns, FTA

people to consider careers in the logistics sector. Ben, who is a Year 11 student at the St Thomas More Catholic School in Nuneaton,

According to FTA's most recent Skills Shortage Report, around

beat off several hundred other entrants to scoop the top prize.

2.5m people work in jobs associated with the logistics sector and the number of opportunities is growing. It is estimated the

The Think Logistics quiz posed a variety of questions about the

industry needs around 50,000 commercial vehicle drivers, alongside

contribution made by the logistics industry to the UK economy and

technicians, engineers and qualified transport managers. Ms Gilson

tested competitors' knowledge of key transport facts and figures.

says the labour shortage remains a key issue for the industry:

The prize was donated by Career Ready, the charity which works to prepare young people for employment. Ben was presented with

FTA has been working incredibly hard to raise awareness of the

his iPad on behalf of Think Logistics by Charlotte Wright, West

labour shortage in the logistics sector and particularly the lack of

Midlands Regional Manager for Career Ready.

qualified HGV drivers. We want to spread the word that logistics offers job hunters of all ages and backgrounds a wide variety of exciting and varied career opportunities. We are particularly keen to reach young people and we hope Ben's visit to our stand along with the thousands of other young people who came along, will have attracted the interest of some logistics stars of the future.

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Efficient logistics are vital to keep Britain trading, directly having

more important to UK plc. A champion and challenger, FTA speaks

an impact on more than seven million people employed in the

to Government with one voice on behalf of the whole sector, with

making, selling and moving of goods. With Brexit, new technology

members from the road, rail, sea and air industries, as well as the

and other disruptive forces driving change in the way goods move

buyers of freight services such as retailers and manufacturers.

across borders and through the supply chain, logistics has never been

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FOCUS ROUNDUP

MEDITERRANEAN

NAVIGATE RESPONSE WELCOMES NIGERIAN & ITALIAN PARTNERS TO CRISIS COMMUNICATIONS NETWORK

N

avigate Response welcomes two new partners to its

Joining the network, Adedayo Ojo said...

global crisis communications network to strengthen coverage in the key maritime hotspots of West Africa

and the Mediterranean.

This is a great opportunity for us, and for Navigate Response.

West Africa – and especially the Gulf of Guinea – has seen more than its fair share of maritime incidents in recent years, not least with

Continuing pirate activity in West Africa has repeatedly drawn

the rise in offshore piracy. Caritas can assist Navigate's clients who

international media attention and presented signification local

may be dealing with West Africa's fragmented and often government

changes for shipping companies. To further strengthen the support

influenced media to help ensure accuracy and to protect the client's

available to our clients, Navigate Response is proud to have partnered

licence to operate within the region.

with Caritas Communications led by Adedayo Ojo. In Italy, recent media interest in the maritime industry has been With offices in Lagos, Nigeria and Accra, Ghana, Caritas is a leading

largely driven by the ongoing Mediterranean refugee crisis and the

Africa-focused reputation management and communications

bankruptcies of established maritime brands. Italy's complex media

agency. Caritas specialises in crisis management, having developed

and political landscape, which is often driven by close personal

emergency response procedures for leading brands including the

relationships, presents significant difficulties for outsiders. Navigate

Nigerian affiliates of Total and ExxonMobil, and leading indigenous

Response is delighted to be working with Riccardo Masnata, who

players such as MainOne and Honeywell Group. Their cross-sector

brings more than 20 years' experience as a public relations advisor

experience includes maritime, oil and gas, and aviation.

and journalist in the maritime sector.

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Riccardo Masnata and his team have worked for leading Italian

Welcoming Adedayo Ojo and Riccardo Masnata, Chief

and international brands including MSC Cruises, APM Terminals,

Operations Officer at Navigate Response, Dustin Eno said...

Blu Navy, Genoa Oil Terminal, USCLAC (Italian shipmasters' association), British Gas, CRN (Ferretti Group) and Archimede Maritime Training Network.

We are delighted to bring two more communications specialists into our global response network. Their teams add both crisis management expertise and vital knowledge of regional media landscapes.

Joining the Navigate Response global network, Riccardo said...

Our network of 42 offices in 28 countries provides our clients with unrivalled access to local experts backed up by the global experience

I am delighted to be part of Navigate's global network. I believe

necessary to respond effectively to any maritime incident.

partnership is paramount in any crisis, when maritime stakeholders and media relations need to be managed. The initial response is critical and both the cultural and communications terrain requires

ABOUT NAVIGATE RESPONSE

careful regional navigation.

Navigate Response is the leading global crisis communications network specialising in the international shipping, port and offshore industries; head-quartered in London and Singapore, we operate a global network of 42 offices in 28 countries around the world. Our experienced team of maritime media responders are on call 24/7 to provide immediate support and expert advice for any situation that threatens our client's operations or reputations.

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43

FORWARDER Directory POWERED BY

The FORWARDER Directory is a catalogue of freight forwarding companies, shipping lines, airlines, etc. that specialise in shipping to or from major countries throughout the world.

You can place any size advert from a free single-line entry to a double-page spread to promote your strongest services. Our team can advise you on how best to use the space.

If you wish to advertise, please contact Dom...

dom@freight-media.com or +44 (0)1454 628 794

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NEW...

UK DIRECTORY NEW

DIREUK CTOR UK li Y stings

b then by sp y region, eciali sm

INTRODUCING OUR NEW SECTION...

UK specialisms, divided into the 12 UK regions we judge to be most familiar to the freight industry professional at work.

From 'abnormal loads' to 'warehousing & storage', if you need it done, it's in here.

www.

FORWARDER Directory .com FORWARDER magazine

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45

COVER FEATURE

FOUNDED

November 2016 LAUNCHED

Beta tested from August 2017 Full launch October 2018 WEBSITE

www.loadie.co.uk SPECIALISMS

Same day, next day, vetted & rated drivers, state of the art tracking & payment system, no bidding system, automated invoices & PODs, free to upload jobs PLATFORMS

CMS: www.loadieapp.com (for customers adding loads) iOS & Android Loadie app (for drivers looking for jobs) SOCIAL MEDIA

www.facebook.com/Loadiemobileapp www.twitter.com/loadie_app www.linkedin.com/company/loadie-ltd CONTACT

Chris Johnson, CEO chrisj@loadieapp.co.uk support@loadie.co.uk

LAUNCHING

WITH

LOADIE CHRIS&KARL 46

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CHRIS SAYS...

For customers it’s free to upload jobs, fast and reduces hassle...

Loadie is a logistics marketplace that allows people to

The whole process is completely seamless through the app.

upload their deliveries and connect them with available

A driver can find a job, either through the map or through

delivery drivers. It’s a fully automated system that is

notifications. They get taken to the job, proof of delivery, and

managed through a customer management system and a

paid via the app, so it’s totally seamless. Everything is done

mobile app for the delivery drivers.

on the app, so this means no invoicing, and no paperwork.

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COVER FEATURE Q A

So, tell us about Loadie...

Simply put we are the first exchange / logistics marketplace that offers a seamless straight through automated process from collection to delivery including full tracking, PODs, invoices and payments all in one system.

DON'T FORGET...

You can use the CMS, not the app, to send a load. The app is for drivers.

Q A

What is your favourite feature ?

I think the best feedback we have had so far has been from the drivers, and the fact that the app has an automated invoicing and payment system built in. We think van and truck drivers get a really hard rap get a really tough time from the press and public, but it’s a hard job and some smaller companies can really struggle

Our system works like Uber for freight in that you can access

if they are on long payment terms as well as having to chase their

local available (pre-vetted) drivers in real time, track them

hard-earned money! The tracking and ease of getting the jobs is

to the collection, then your clients are able to track them

brilliant but I think the fact that they get paid quickly and hassle

to the delivery point. All the paperwork including the PODs

free is a massive plus and one of Loadie’s main USPs (and no one

and invoices are handled electronically, and payment is made

else can do it!) (and we’re the only ones who do it!).

instantly to the driver’s app wallet on completion of the job.

The funds then made available to withdraw within 72 hours.

(This is to protect against fraudulent activity) All these features mean that the process is faster, simpler and easier to manage for both the customer sending the load and the driver taking the load. Customer complaints and enquiries are dramatically reduced as they can see where the driver is on screen in real time, and drivers can contact customers directly if they are having issues.

All in all, we wanted to create an application that gave everybody in the supply chain a huge advantage over what is currently out in the market, and with Loadie we have done that. For customers it’s free to upload jobs, fast and reduces hassle due to the superior level of transparency as well as the option to pay via credit/debit card or by pre agreed credit terms. For drivers it’s free to download with no subscription fees, no bidding system and the price you see is the price you accept! Price you see and accept is the price you get paid.

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Q A

How does Loadie work?

The customer (anyone who needs to send goods) can add their load on to www.loadieapp.com after signing up on the system. They can either pay for the load using a credit/debit card (don’t worry – we only take the money from escrow once a POD has been signed!) or they can apply for a credit account in which case we pay the driver and bill the customer on negotiated credit terms.

The customer then inputs the usual details including how much they want to pay, destination, and special requirements, etc and the load instantly goes live on to the system where pre-vetted drivers who’s vehicle credentials match the load can view the load details including destination, price and special terms via a text notification or via the map on their smart phone. Before a job is accepted the driver is only given the first part of the postcode & town/city. We do not give the full address or any customer details until the job is accepted.

Q A

The driver (using the mobile app) then accepts the load

Tell us about how Loadie developed... ...the history/how the idea came about and how you developed it as an idea, and then how it formed into the platform it is

and from that moment on can be tracked as soon as they are on the way to pick it up. The driver can then choose to take the job now or later depending on the timing needed for the load, but as soon as they say they are “on the way” the customer is informed via an

The process started around 10 years ago when one of

automated email, and the driver becomes trackable.

our founders was working in logistics planning for a large manufacturer. When his contact book ran out of options

The customer will also receive notifications when the

to move urgent loads he was left high and dry. This made

driver is within 10 miles of the drop off point, so

him think of a platform not unlike existing exchanges / job

they can be ready & help eliminate waiting times. The

boards, but he took a job overseas and put the idea on hold.

proof of delivery which can include pictures of the

After moving back to the UK, he discussed the idea with an

goods is taken and then all the relevant paperwork

ex-colleague and one of his contacts who had a background

including invoices are automatically emailed to the

in e-commerce and technology. As the exchange model had

relevant parties and the driver then receives the

been done already the question was how to take the next

funds instantly into his app wallet.

leap and create some truly innovative technology to give the customer and drivers a system that was better than anything else on the market – So we created Loadie!

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COVER FEATURE Q A

How do you think Loadie will impact the freight industry?

I think the industry is ripe for innovation.

The majority of solutions out there for finding drivers are effectively static job boards – you may be able to find a job via

DON'T FORGET...

You use the app, not the CMS, to find loads. The CMS is for businesses to send a load.

Q A

What is your biggest achievement through the making of Loadie?

Making it work!!! It has taken a lot of time, money and bumps in the road to get there but we think that we have produced a system that is genuinely better than anything out there. That is not

your location but that’s where it ends. The level of tracking and

to say that we are not constantly thinking of ways to improve the

automation in Loadie is bound to influence customer expectations.

system and innovate for the logistics industry generally but getting

Just as consumers expect time slots and transparency in their

to the point where all the major USP’s of the system actually work

deliveries nowadays, warehouse managers and business owners,

was tough! We were also amazed at how quickly the drivers had

once they know the technology is available, will expect the same.

taken to the application as within the first two weeks of beta testing over 300 drivers had signed up for the application without any marketing campaigns, just Facebook and word of mouth.

One of our end customers is Harrods, they love the fact that they know exactly when their goods are arriving and get notified as soon as they are picked up for delivery. The Amazon effect also means that B2B delivery windows will get shorter, and fines for non-compliance will only become larger and more frequent. If you supply companies like this having immediate access to available vetted drivers is a huge plus, and the GPS tracking also means fines can be contested, as the proof of collection/delivery timings are for all to see

Q A

via the automated POD everyone receives.

How did you overcome your biggest challenge?

Testing, Testing, Testing – being very pedantic about the customer journey and keeping the drivers informed of everything we were doing. Social media is a great tool for acquiring customers and drivers but it’s also a great tool for people to shout about any mistakes you have made!

We’re also making a difference to the freight industry’s impact

Being calm under fire and making sure you are completely

on the environment. The freight sector counts for a significant

transparent about what you are doing has served us well.

portion of the UK’s air quality impacts from transport (26% of the UKs greenhouse gases to be precise). Despite significant investment in technology, the number of empty backloads continues to increase. In the last 10 years alone, they have increased from 28% to 31%. Right at the heart of our technology is a system that allows drivers and businesses to create a positive impact on the environment by reducing the amount of empty journeys on the UK’s roads.

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Q A

Where do you want Loadie to be in a year?

The largest B2B logistics marketplace, looking at European integration and possible global franchises.

Q A

Q A

How would you define your business culture?

We try to encourage a fun and flexible culture at Loadie. Modern day life is tough enough, so we try to ease some of the strain work can bring by making Loadie a fun place to work. We want our

Q A

Overall, how has the production & making of Loadie been?

Hard work but also fun. We knew disrupting a marketplace would be hard, creating completely new technology from scratch was bound to be. It probably

team to feel comfortable at work and enjoy what they do – This

took 8 months longer than we first expected but as

way we will see the best results. We encourage everyone to bring

with all things brand new, when you test something

new ideas to the table so we regularly have our famous 'beer and

you don’t know what the reaction will be, you take

brainstorm' days which have often born some our best ideas.

feedback, refi ne and make it better. I think this approach will serve us well in the future as the relentless focus on getting it right for both customers

How do you get the best out of your team?

Everyone at Loadie has their own clear and defined roles. We trust we have the best people in each position to do the best job possible so we simply allow the team to get on with their work.

We work very closely as a team though and all pull together when we need to. A good team morale definitely helps to get the best out of everyone. We are very lucky to say we have that.

and drivers will lead to commercial success.

Q A

Is there any advice you'd give to companies working on a similarly challenging project?

Whatever developers or engineers tell you in terms of timelines – double them! Whatever you think it will cost – double it! – seriously though complicated problems require complicated solutions and they cannot be rushed – small things can put an entire project out by weeks if they are not planned and thought through beforehand. So, test your ideas out on customers early and use the feedback wisely!

The customer is indeed always right.

www.loadie.co.uk FORWARDER magazine

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MOVE IT LIKE...YOU

I was delighted to appear in the FORWARDER magazine ‘Move it Like’ showcase earlier this

year. The opportunity to speak candidly about the success of our company, my influence on that, and

the ingredients that contribute to our continued success was appreciated. NNR is a global ‘premium brand’ that, although established for over a 100 years in Asia, is not particularly well known in the UK. The feature in Forwarder Magazine offered the stage for us to future promote our business.

The moniker ‘secret assassin’ and ‘largest company you’ve never heard of’ no longer suits the brand and size of our global group, therefore features like ‘Move it Like’ in a classy glossy such as FORWARDER are the perfect vehicle to help change that perception. Now I’ve recovered from the marginal discomfort

of a little more attention than normal (!), I can reflect that it provided a strong and personal message that many of our key partners and customers read and responded favourably too.

Lee Griffiths, NNR

FEATURE ON THE COVER OF FORWARDER

WHETHER IT'S A 'MOVE IT LIKE', A NEW SERVICE, A FEATURED ROUTE, A TECH PRODUCT...

FORWARDER magazine ISSUE33 52 LEVEL THE PLAYING

FIELD. CALL US ON +44(0)1454 628 775

DON’T TAKE OUR WORD FOR IT...

In 2017 I was proud to be included in the popular FORWARDER feature 'Move It Like'. As a leading publication within the logistics

industry, FORWARDER's unique feature presented an ideal opportunity to discuss my journey as a global air freight expert and

highlight how Ligentia continues to meet our customers' requirements through customised solutions. I found the process rewarding and my relationship with FORWARDER has continued to develop as my career has progressed to a global role. I would highly recommend

being part of a future 'Move it Like' feature to anyone seeking successful exposure within the logistics industry.

Lee Alderman-Davis, Ligentia

FORWARDER magazine ISSUE33 53 ...OR EMAIL RICHARD@FREIGHT-MEDIA.COM

FORWARDER SPOTLIGHT

WINGS ONBOARD

FAST...FASTER...WINGS IT!

In those time critical situations airfreight is just not fast enough.

When you think of urgent shipments, airfreight is considered the

of onboard courier services, can offer a customised ‘emergency

most suitable mode of transportation.

solution’ to forwarders.

But what if an assembly line for cars in the UK risks grinding

The company, located in the Netherlands, ensures that time critical

to a halt due to a stock shortage of a specific part and the

goods are personally delivered to the place of destination within

automotive spare parts must arrive from the Far East within 24

the agreed delivery time frame by an onboard courier (OBC).

It is therefore good to know that Wings BV, a neutral provider

to 36 hours? You can imagine the (financial) consequences for both the supplier and the relevant car brand when a production

Wings, under the committed leadership of Sander van Woesik,

line falls still.

primarily focuses on freight forwarders serving industries such as aerospace, automotive and the oil & gas sector; industries that

Or what about companies in the British aerospace industry with urgent AOG’s? They need to be reassured that spare parts will be delivered within the required timeframe.

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regularly require emergency solutions.

Forwarders, when asked why they rely on Wings for their time-critical

For sales, Wings onboard partners with reputable GSAs

consignments, mention Wings’ neutrality which is highly appreciated and

worldwide. In the UK this is Air Logistics.

the fact that Wings always puts the interests of the forwarder first.

As well as airfreight shipments, our customers often have urgent Our worldwide courier network is one of our strengths – we

shipments for which airfreight is just not fast enough. Think here

have over 2,300 OBCs in 125 countries enabling us to provide

of crucial machine spare parts for the automotive, aerospace or oil

emergency solutions from anywhere to any destination in the

& gas industries. For these specific shipments Wings is the most

world. We also have an in-depth knowledge regarding local

outstanding partner. We are very happy to represent Wings in the

customs regulations. Everyone can do a ‘hand carry’ from A to B.

UK as both companies pride ourselves on providing solutions and

We are well aware of that. What sets Wings apart is our specific

outstanding customer services. From our offices based in Heathrow,

knowledge of customs rules in the most diverse countries and

East Midlands and Manchester we provide local sales, operations

the way in which declarations must be done. Furthermore, all

and administration for Wings in the UK.

our OBCs are properly insured by Wings throughout the whole

Chris O’Donnell, Managing Director, Air Logistics

assignment. Regularly we hear that someone has been sent, a staff member or acquaintance of the customer, but are they

For the requests for such urgent shipments every country or region

covered by insurance in case they need medical assistance?

has a dedicated email address. Sander:

Sander van Woesik, Managing Director, Wings Onboard

world, when you look on our website for a sales office, based on your

Wherever you are in the

IP address you receive the details of the correct office on your screen.

Wings can offer any UK agent a strong worldwide network for

I would like to emphasise that Wings not only organises an OBC from

pick-up and delivery. The customer base in the UK consists of

and to the United Kingdom but in principle: ‘Any origin, any destination,

well-known freight forwarding companies who regularly turn to

we serve the globe!' Even if, for example, a UK forwarder requests an

Wings for their time-critical consignments.

OBC from Seattle to Izmir, Wings can offer a solution.

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FORWARDER SPOTLIGHT

WINGS ONBOARD

The OBCs Wings uses are all equipped with the correct documentation and visa. Within 15 to 30 minutes of a request coming in, the Customer Service team responds.

The team can be reached 24/7/365. Within 45 minutes of the customer’s confirmation the OBC is already en route to pick up the goods. The OBC keeps the customer up to date on his location and the status of the shipment. The tracking and tracing details are also very accurate (real time).

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FORWARDER SPOTLIGHT:

CROWN COURIERS

The UK's leading nationwide bespoke sameday courier

Delivered your way

E

stablished in 1990, Crown Couriers has been leading the way

With sameday delivery at the core of its business, Crown

in creating bespoke sameday delivery solutions for almost

demonstrates the importance of every consignment by using only

three decades. Operating a customer-focused approach to

dedicated vans which are fully traceable from collection through to

sameday services and with a dedicated investment to innovation,

delivery. This is replicated in its overnight service, where experienced

Crown Couriers specialises in creating solutions that are tailored

out-of-hours teams work with fully trained and security cleared

to meet its customers’ individual requirements.

drivers to ensure its high standard of service is not compromised.

A logistics partner to businesses within a variety of different

Based from a single control centre in the Midlands, Crown Couriers’

industries, from automotive and aviation to pharmaceutical and

nationwide service operates 24/365 to ensure it delivers the same

professional services, Crown Couriers has a longstanding reputation

dedicated service, day or night. Every customer is assigned an account

for being a business that prides itself on delivering a reliable and

manager who has overall responsibility for maintaining Crown’s high

transparent service to its customers.

standards of service. Crown’s quality-led approach to sameday courier

service is reflected in the careful selection of its drivers, chosen for

and SMS notifications, Crown has been able to utilise technology to

their high standard of self-motivation, experience and customer service.

create time and cost savings for its customers, whilst increasing the level of proactive communications and maintaining its high standard of service.

Customer satisfaction is the key to Crown’s continued success.

From the small sameday courier that started with just two vans

More than just a sameday courier provider, Crown Couriers is a

back in 1990, to the market leader that the business has grown to

logistics partner with a proven track record of working within a variety

become today, its mission is still the same: to be the trusted partner

of different and specialised industries. Experienced in identifying cost

to businesses that need a reliable and bespoke sameday courier.

savings and improving existing practices, find out how Crown could

Testament to that are the customers that have stayed with Crown

optimise efficiencies for your business by calling our Freefone number

from the very beginning and still value its service today.

or contacting info@crowncouriers.co.uk. Alternatively, for more

Katie Burke, Marketing Executive, Crown Couriers

information visit our website www.crowncouriers.co.uk

CALL FREE

0330 3334400

Finding new ways to deliver a better service to its customers is a key priority for Crown. As the industry evolves, a higher level of flexibility and more effective communications are becoming increasingly important. That’s why the business puts innovation right at the heart of its values. And it continues to deliver on its commitment to invest more into implementing the right technology that keeps the business at the forefront of the industry.

Investment in and modernisation of the company’s infrastructure has safeguarded connectivity and enabled the development of more efficient internal processes. Implementing systems such as optimised route planning, dynamic texting/emailing, live GPS tracking, online stock control

24/365

Sameday courier

FORWARDER FOCUS

UK & INTERNATIONAL COURIER

T

here are a number of predictions which suggest that the

Despite the tragic origins, this movement could be a starting

workplace is moving towards a flexible, almost freelance

point for the protection of couriers who are working in similar

culture. More time outside the office, working hours

situations: recently a group of 65 couriers employed by Hermes

which suit your lifestyle, being your own boss, independence –

won the right to be treated as ‘workers’ with minimum wage

the ‘benefits’ are starting to sound familiar…

and holiday pay. This could ultimately mean up to 14,500 Hermes employees will be affected (although Hermes have strongly

The swing towards more flexible working hours is a global one,

hinted their intent to appeal the decision).

and comes with the rise of 24/7 lifestyles. As a courier, this has long been one of the pulls of the job. Despite this, the worrying

According to a 2017 survey from the Chartered Institute of

trend of poor courier treatment perseveres on an almost global

Professional Development, the average amount gig-economy

scale, especially when looking at the ‘last-mile delivery’ leg.

workers – including couriers – earn per hour is ‘low’, with the median hourly rate for persons delivering goods as being just £6.

Parcel-delivery couriers working at companies such as Yodel and

The same report stated that

UK Mail – some of the UK’s largest – have long criticised their

deliver goods or services say this type of gig economy activity

employers for staff’s long hours, low pay and little-to-no protection,

earned them 20% or less of their total income over the last year,

as well as being classed as self-employed. And it’s by no means

while just 17% report that this work earned them 50% or more

a trend unique to the UK. Similar discrimination effects workers

of their total income

across the globe, as is the case with so-called ‘unskilled’ work.

goes on to confirm low rates of financial stability, low confidence

Alongside this, same-day delivery expectations, high unemployment

in the ability to save for retirement, and 58% of gig workers who

rates, inner-city congestion and inner-city low-carbon legislation are

say they couldn’t find a ‘traditional’ job with an employer saying

just some of the factors affecting last-mile couriers.

they find things ‘difficult’ or ‘very difficult’.

It took the death of Don Lane, a DPD courier, who died of

It's by no means all doom and gloom, and as much as some

complications arising from diabetes after missing appointments

people may hate to say it, Amazon are one of the stars of

with specialists, for DPD to change their internal policies, although

forward-thinking within this sector. Within the last month,

the company still refutes claims that he was under pressure.

the company has spearheaded two dramatic changes: raising

Allegedly, Mr Lane feared DPD’s controversial £150 daily fine for

their minimum wage in the U.S. to $15 an hour, and introducing

missing work without finding adequate cover. He had worked for

the Amazon Delivery Service Partners Program. The Delivery

the company for 19 years before his death in January 2017. DPD

Service Partners programme has been so successful, that

now has the option for workers to be classed as ‘eitherworkers’: a

Amazon had to quadruple their order for Mercedes Benz

policy which includes sick pay, paid holiday and access to a pension

Sprinter vans to cope with demand, before eventually having

scheme, rather than remaining a self-employed franchisee.

to reject all further offers.

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41% of gig economy workers who

– and that’s not the end of it. The report

They’re in quite a unique position as a company, with part

But with both the Amazon Partners programme and the

of their sales pitch to interested entrepreneurs being

crowdsourcing, we are back to our original problems: the

guaranteed consignment levels from Amazon, as well as access

protection of employees. Crowdsourcing companies such as

to Amazon’s technology and software. There is also training

Deliveroo are already seeing International strike action over its

support and discounts on resources such as uniform., fuel and

treatment of workers. I strongly suspect that Amazon’s DSPP is

vehicle insurance. At the time of announcing the programme,

going to mean employees belong to third-party franchises, rather

Amazon’s SVP of Global Operations, Dave Clark, said:

than the Amazon ‘umbrella’.

Customer demand is higher than ever and we have a need to build more capacity

.

Ultimately, time will tell whether break-off SMEs are the answer to courier well-being in the age of instant gratification.

And finally, it’s not just the global fulfilment giants who are changing the face of shipping. There have long been crowdsourced delivery companies at work, with the benefit of using non-

Sarah O'Connell, Senior Editor, FORWARDER magazine

professional couriers to make in the pipeline. The tech-heavy approach to the delivery process seems to be particularly attractive to the Gen-Y and Gen-Z populations, who are going to make up approximately 25% of the US e-commerce market by 2025 according to McKinsey.

IS COMMERCE

KILLING THE COURIER? FORWARDER magazine

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FORWARDER FOCUS

UK & INTERNATIONAL COURIER

T

he battle between online and in-store shopping is

Trust

changing the way we purchase products. Moreover, it’s

The trust seems to be in tracking when it comes to parcel deliveries.

changing the way we receive these purchased goods.

Whether it’s checking courier updates online or signing up to SMS

Research suggests that UK shoppers are more likely to shop

notifications, 61% of shoppers want to know when their item has

online for goods than in-store, the reason being that online

been dispatched and 65% also want progress updates throughout

shopping provides customers with more choice, the ability to

the journey. The ease of refreshing an app or checking emails gives

compare prices easily and indeed cheaper prices altogether

customers a feeling of control over their packages, knowing exactly

…all from the comfort of their own home. However, when there

when it leaves the warehouse, all the way up to the ring of the doorbell.

is an increase in online purchases, there is the consequence of a rise in delivery demands. Retailers such as Amazon and fashion

Courier services

company Pretty Little Thing have even introduced ‘Same Day

Whilst the majority of parcels are delivered by courier services

Delivery’ in areas such as major cities, including Greater London,

such as Royal Mail, Hermes, DPD and Yodel, self-employed

Manchester, Edinburgh, Bristol, Cardiff and others. Whilst not

courier drivers are an alternative method of delivering a parcel.

all companies are currently able to offer this same-day service,

Known as ‘lifestyle couriers’, it is estimated that 5–7% * of UK

customers’ needs are being prioritised and the online market is

logistics workers are self-employed courier drivers. Lifestyle

still expected to grow by over 15% by 2022. FORWARDER

couriers tend to have previous courier experience and may

investigates the most recent demands from our basket-buyers

choose to work at weekends as an extra source of income. With

and how they are affecting the UK courier. Based on recent

the rise and demand of online purchases, some lifestyle couriers

research performed by Royal Mail , here are the patterns that

deliver around 70 parcels a day from the back of their car.

**

seem to be occurring with our brown-boxed deliveries…

Flexibility Customer expectations

Flexibility in ordering a parcel is key for both customers and retailers,

Whether you’re buying or selling a product, you want to make

especially when technology allows us to shop ‘on the go’. The majority

sure your parcel arrives as efficiently as possible. Apparently,

of online purchases are made on a laptop (58%), but it has been

as customers, we also want it delivered for free. Statistics

recorded that 39% of UK mobile shoppers make their purchases via

suggest that there is a common attitude towards free delivery,

smartphone or tablet on a weekly basis. 71% of those who use their

with 44% of online shoppers expecting free delivery, and 35%

mobile or tablet to shop online claim they use it when travelling, and

expecting to spend a maximum of £20 to qualify for free

55% admit to purchasing their goods whilst at work. But it’s not just

delivery. Furthermore, customers admitted that if their free

the flexibility of ordering our purchases that’s important: it’s in how

delivery expectations are not met, some would wait for a free

we can receive our parcels. Couriers now offer an array of delivery

delivery offer before pressing the checkout button, with others

options: home delivery, a neighbour’s house, click & collect, Amazon

abandoning their cart entirely.

Locker – our options are broader than ever, and methods such as click & collect and Amazon Locker also provide free delivery.

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From start to finish, our retailers and courier services are

deliveries, where Amazon claim they can deliver parcels up to

keeping up with the demands of click-happy customers.

5lbs in weight via drone within 30 minutes. Private jet? One-hour delivery? I wonder what delivery options will be next.

No doubt the demands will become higher and courier services will be under pressure to deliver an even more ‘express’ service.

Alternative methods are already being tested, such as drone *

Rachel Jefferies, Editor, FORWARDER magazine

https://www.bbc.co.uk/news/business-21219819

**

Royal Mail statistics taken from Understanding the needs

UNPACKING THE DEMAND of online shoppers in the UK 2017

OF THE UK COURIER

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63

REGIONAL FOCUS

THE MIDLANDS

F

our of the UK’s five main freight routes pass through the

identifies the major infrastructure projects needed to improve

midlands, making it one of the most traffic-dense regions of

the connectivity of the region’s key locations to help drive

the country. Sea freight is all but eliminated here, but that

economic growth and power the Midlands Engine. A large part

doesn’t mean there’s such a thing as downtime. In place of ships, we

of this strategy is the proposed Midlands Rail Hub.

have one of the UK’s busiest cargo airports, East Midlands Airport, a quarter of all employment in the region held in the manufacturing

Rail transport has an integral role in reducing pollution and

sector, - including 155,000 people employed in logistics occupations

congestion, and the Midlands Rail Hub is strongly advocated by

in the West Midlands alone - and more than 34,000 million tonne

the team at Midlands Connect. Centred on Birmingham, the hub

kilometres of goods moved in the region in 2017.

is expected to increase the number of services and slash journey times across the region. Midlands Connect have said the new hub

It’s a highly connected, greatly industrial region of the country,

would allow £22bn worth of freight to be moved from road to

with a history steeped in trade. As the beating heart of the

rail – removing 4,300 lorries a day from the roads.

country’s logistics sector, it’s important that local infrastructure is capable of handling an increasing volume of freight loads.

In a press release regarding an open letter calling for the Government to commit to the Midlands Hub, Midlands Connect

There are some brilliant developments happening already, such

Director, Maria Machancoses, stated:

as the newly announced industrial and logistics units which are being built in Stoke-on-Trent and Staffordshire. July of this year

We’re proposing an ambitious yet deliverable set of asks of

also saw the best month in East Midlands Airport’s history for

the Government that improves the lives of all Midlanders and

non-EU trade. But there are still issues with congestion on the

benefits the national economy, too. The Midlands Rail Hub is

roads which needs to be tackled in order to keep trade flowing.

central to this aim. There is region-wide support for improving historically slow and infrequent services between the East and

Reflecting the region’s best interests within the transport and

West Midlands. That is why we’re asking for a commitment to

logistics sector, is Midlands Connect.

delivering it that allows us to work with regional and national bodies to get the work started as soon as possible.

In collaboration with central Government, Midlands Connect is a pan-regional partnership of 22 local authorities, 9 Local Enterprise

The partnership have outlined a full breakdown of the project

Partnerships, chambers of commerce and main airports, along with

in their report, ‘Our Routes to Growth’, published this year.

Highways England, Network Rail and HS2 Ltd. The partnership

It also outlines a recommendation to test the potential for

covers an area from the Welsh border to the Lincolnshire coast,

trialling HGV platooning in the Midlands, to understand how

serving a population of more than 10 million people.

lorries could move in sync through wireless technology. Midlands Connect will carry out more research this year on the prospect

Together, Midlands Connect and the Department for Transport

of trials, alongside other traffic management strategies such as

have developed a landmark, 25-year transport strategy that

freight-only lanes.

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five Clean Air Zones (CAZs) which have been introduced

STATS

by the Government are in the Midlands. The hub would

The Midlands Rail hub would create capacity for an extra 36

complement the Midlands’ CAZ goals, not to mention the

freight paths each day – totalling between £22 and £30

economic boost provided by the hundreds of jobs which

billion of goods each year according to estimates.

As the FTA have outlined in their focus piece, three of the

would be created within the sector. A green future doesn’t necessarily mean 100% electric vehicles, and this project is

The Hub would also boost the economy by an estimated £649

an example of innovation in a more traditional form.

million a year, according to Midlands Connect (Sept 2018).

Sarah O’Connell, Senior Editor, FORWARDER magazine

Each freight train takes an average of 76 HGV’s off the road, meaning 1.66 billion fewer HGV Kilometres a year.

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REGIONAL FOCUS

THE MIDLANDS

G

WANT TO KNOW MORE? Further information can be found at www.fta.co.uk

ood news – our air quality is going to get better.

The three Zones in the Midlands – if they are approved to go

Actually, it is already getting better, and has been for

ahead – are expected to come into force in late 2019, with

decades. And if we do nothing at this point, it will

more precise dates to be determined. While FTA supports the

continue to get better in the future. However, all the time we are

improvement in cities’ air quality, CAZ only have a temporary

discovering in more detail just how much impact on human health

benefit at a potential cost of much disruption to local businesses

emissions do have, and so cleaning our air even faster has become

– as far as possible the Zones must be designed with the needs

a political priority. That and a legal one as the Government is in

of local businesses and freight operators in mind.

breach of its air quality requirements.

The impact of the CAZs must not be underestimated. In Birmingham, This is what brings us to Clean Air Zones (CAZs). These

the charge is expected to apply to 60% of all vehicles driving through

schemes impose a charge on any vehicle entering an applicable

the city centre. The proposed charges for non-compliant vehicles

city which does not meet the certain emissions standards, which

entering the Zone are: £50 - £100 for buses, coaches, lorries and

are Euro VI or 6 for diesel and Euro 4 for petrol vehicles. All new

HGVs, £6–£12.50 for taxis and private hire cars and £6–£10 for

vehicles produced in the UK meet these standards, but in some

private cars. FTA is pleased to see the A4540 is the Zone’s proposed

cases (ie vans) only for the last two years.

boundary; this concentrates the implications of the scheme on the city centre rather than wider region.

Out of the five cities mandated by the government to introduce these Zones, three are in the Midlands: Birmingham, Derby and

FTA has submitted its recommendations to Birmingham City

Nottingham. The remaining cities are Southampton and Leeds,

Council, which includes a request for well-placed signage

and it’s expected many others will follow.

beyond the city centre to re-direct through-traffic away from

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A GREEN FUTURE the charging Zone covering strategic routes, and the allowance of exempted routes out of the zone for businesses and key sites already established within the boundary.

FOR THE MIDLANDS

FTA speaks on behalf of the industry and has voiced its recommendation that the three schemes are delayed to October

The picture in Nottingham is different. While it also struggles

2020 to coincide with the introduction of other environmentally

with poor air quality, Nottingham City Council is campaigning

friendly initiatives, namely the Ultra Low Emission Zone and the

against the government’s mandate, claiming it can sufficiently

Direct Vision Standard in London.

improve air quality with a selection of other measures, without the need for a CAZ. These measures include investing in green

Efficient logistics is vital to keep Britain trading, directly having

public transport, for example, retrofitting buses with cleaner

an impact on more than seven million people employed in

exhaust technology. Derby has options for a smaller or larger

the making, selling and moving of goods. With Brexit, new

CAZ, which could be very disruptive. It remains to be seen

technology and other disruptive forces driving change in the

whether the government will agree to each cities’ strategy, or

way goods move across borders and through the supply chain,

whether it will seek quicker or tougher measures.

logistics has never been more important to UK plc. A champion and challenger, FTA speaks to Government with one voice on

The nationwide picture of CAZs is fragmented and complex. Use

behalf of the whole sector, with members from the road, rail,

of them should be minimised as much as possible. FTA has also

sea and air industries, as well as the buyers of freight services

requested the Zones are consistent with schemes in other cities;

such as retailers and manufacturers.

harmonisation and uniformity are key in ensuring the smooth adoption and upkeep of these schemes.

Christopher Snelling, Head of UK Policy, FTA

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REGIONAL FOCUS

MEDITERRANEAN

T

here’s quite the contrast between the land-locked Midlands

Future of the Shipping Industry, Kenney described aims for a ‘globally

and the lush Mediterranean, but the pulse of logistics

adopted uniformly implemented regime of regulation’ which would

remains similarly fast paced.

assist in this process, but he recognised that said implementation is a challenge.

Sometimes, this speed can come at a price. October 7th saw a Cypriot container ship and a Tunisian ro-ro vessel collide off the

One of the solutions which has been discussed almost incessantly,

coast of Corsica. The resulting breach in the bunker of the container

not only at this Forum but in the press, is scrubbers. One of the

ship has meant a pollution ribbon almost 4km long. (At the time of

issues that the sea-freight industry is having involves obtaining low-

writing, no official cause for the collision has been released.)

sulfur fuel oil. Scrubbers work by being fitted onto a ship, eliminating the sulfur from the fuel. This saves the cost of swapping out to

This isn’t the first time this year we’ve heard concerns about the

another type of fuel (likely more expensive) or upgrading the ship’s

state of the Mediterranean Sea. Environmental experts from around

technology.

Europe have raised concerns around pollution across the region, with reports of ‘toxic’ levels of air pollution, increased rates of

There is a delicate relationship to be forged between environmental

cancer reported in some regions and plastic waste leaving a deadly

needs, regulatory possibilities and economic momentum. There are

legacy in the Mediterranean Sea. Still, despite the concerns, the

concerns that ‘innocent parties’ could be paralyzed; for example,

IMO’s (International Maritime Association) 2020 low-sulfur mandate

smaller shipping lines who may not be able to afford low-sulfur fuel,

has murkied the Med’s typically crystal waters, considerably.

which is expected to cost double of what high-sulfur fuel does, or alternatives such as liquified natural gas. Scrubbers are also

I attended the Capital Link Shipping and Marine Services Forum at the

an expensive option, and there are questions to be asked about

Royal Society in September where the conversation was dominated

their longevity vs cost. Although scrubbers can assist in emissions

by this 2020 initiative. It was talked about as something akin to a

reduction, they are only capable of eliminating one type of exhaust

ticking time-bomb. There are 22 months to ‘action turnaround’ -

at a time (either Sulfur or Nitrogen Oxide), and the emissions are

turnaround primarily being a reduction in the amount of carbon

eliminated into either a solid paste or a powder which still needs to

reduction from 3.5% to 0.5% - but there is still a vast amount of

be either reused or disposed of.

confusion regarding how to deal with regional legislation.

This is just sea freight, without the consideration of any other modes The general consensus at the Capital Link Forum were that the

of logistics. There’s some way to go to navigate the intricacies of

chances of the IMO initiative being delayed are ‘very, very slim’.

lowering carbon emissions without impacting the livelihoods of SMEs

Given that the IMO’s own Director of Legal and External Affairs,

too considerably.

Frederick J. Kenney, confirmed that the organisation is lobbying to cut the shipping industry’s greenhouse emissions in half by 2050, and hopes for zero emissions to be achieved ‘by the end of the

As Frederick Kenney put it during his panel at Capital Link: Are we there yet? No

.

century’, one would hope this consensus is founded in truth. During a panel titled Everything Flows, Nothing Stands Still – Game Changers &

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Sarah O’Connell, Senior Editor, FORWARDER magazine

MURKY WATERS, CLOUDY SKIES FORWARDER magazine

ISSUE33

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REGIONAL FOCUS

C

yprus, with a population of less than a million is the UK’s 56th largest export market. The UK is one of Cyprus’ most significant trading partners for goods and services.

British products and services are well established on the island.

Benefits for UK businesses exporting to Cyprus include...

•• No trade barriers because of its European Union (EU) membership •• High public awareness of UK products and brands •• Easily accessible from UK •• English widely spoken •• Island economy so relies heavily on imports •• Large number of British nationals living on the island and visiting as tourists •• Business culture, banking, accounting and legal systems similar to UK

Strengths of the Turkish market: •• It can act as a gateway to the Middle East, Persian Gulf, Russia and eastern Europe •• Lowest corporate tax in the EU (12.5%) •• Advanced telecommunications network and infrastructure •• Highly educated and skilled workforce (mostly UK educated) •• Double taxation treaties with 62 countries Challenges doing business in Turkey: Doing business in Cyprus is very similar to doing business in the UK. However, there are some challenges including: •• Lack of transparency and possible bias in government consideration of competing bids

EXPORT TO CYPRUS

•• State bureaucracy and slow procedures •• Tender procedures for government projects are carried out exclusively in the Greek language

ISSUES & REGULATIONS 70

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UK & TURKEY TRADE

LEGAL CONSIDERATIONS

The UK is Cyprus’ main trading partner. UK exports of goods

Cyprus’ legal system is based on English Common Law

to Cyprus were £325 million in 2016.

principles. Cyprus has adopted all EU law and regulations known as the acquis communautaire.

There is close collaboration between the UK and Cyprus in the services sector, particularly shipping.

Standards and technical regulations Products and packaging for export to Cyprus should meet

The major accountancy firms and other large companies

EU standards.

operate on the island, often using it as their regional office for Russia, the Persian Gulf, Middle East and north Africa.

Food products must comply with Cyprus’ strict labelling law.

Foreign companies also use their Cypriot operation to access

This requires the product name, ingredients, net contents

the London financial markets.

and country of origin to be in Greek. A sticker with a Greek translation on the product is acceptable, provided it does not

UN comtrade ranked Cyprus’ top imports of goods from the

conceal the original label. The sticker must have the approval

rest of the world during 2016 as:

of the Ministry of Energy, Commerce, Industry and Tourism.

•• Distillation products and mineral fuels, including oil •• Ships, boats and other floating structures •• Vehicles (other than railway or tramway vehicles) •• Boilers and other machinery •• Electrical and electronic equipment •• Pharmaceuticals

TAX & CUSTOMS The UK and Cyprus have signed a double taxation agreement, ensuring the same income is not taxed in more than one country.

•• Aircraft and aircraft parts

VAT

•• Plastics and plastic products

The standard VAT rate is 19%. There are reduced rates of 9%,

•• Beverages, spirits and vinegar

5% and 0% on specific goods and services.

•• Clothing and accessories other than knitted or crocheted apparel)

Corporate tax All companies are subject to a uniform tax rate of 12.5%.

UN Comtrade ranks Cyprus’ top services imports from the rest of the world during 2015 as:

Customs

•• Transport

The internal market of the EU is a single market which

•• Travel

allows the free movement of goods and services so no

•• Telecommunications, computer and information services.

import duties apply.

•• Other business services, such as consultancy, technical services and research and development (R&D)

Cyprus Customs and Excise has responsibility for all

•• Financial services

customs procedures.

•• Royalties and licence fees •• Personal, cultural and recreational services •• Insurance services •• Government services •• Construction services

www.gov.uk/government/publications/exporting-to-cyprus /exporting-to-cyprus Contains public sector information licensed under the Open Government Licence v1.0.

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71

FORWARD TECH

A

ccording to research conducted by Forbes Insights in

For businesses, this means you could find out what time of year

association with Penske, 65% of senior transportation-

you are most likely to hit peaks and troughs in trade. You could

focused executives believe that logistics, supply chain

also predict what time of day, what day of the week, what month

and transportation processes are in an era of profound change.

of the year you will experience the highest volume of calls into

They’re not wrong...

the business. Already got these covered? What about predicting potential hazards with a shipment before it’s even packed?

This month’s tech feature looks at article intelligence (AI).

AI can be used for the most mundane of tasks. In its simplest

For example, Riskpulse Sunrise is a risk-detection service for the

form, AI can handle data entry, data collection, comparison

logistics supply chain. Input your shipment details, and it will assess

and optimisation: all with the highest efficiency. But it’s a little

current data from not only the shipment origin and destination

difficult to imagine AI working, when to most people it’s an

region, but also arrival time, weather data (future and historic),

abstract concept. Instead, here are a few tangible examples of

social hazards, natural disaster risk, infrastructure outages. Better

the technology at work:

still, it translates all of this data into a simple system: a scale of 1 to 25, indicating low, medium or high risk of potential issues.

Fool-proof betting (aka predictive analysis) Okay, it doesn’t have a flashy name as a whole, but predictive

With the obvious benefit being that you’ll be aware of potential

analysis is one of the most useful, adoptable uses of AI in my opinion.

problems before they can even materialise, this also offers the benefit of building trust with clients. The software uses reliable

Predictive analysis is collecting data – often astronomical

data, and you can bet that clients would rather know about how any

amounts of data – and creating a projection of future trends.

potential issues would be handled – even if they don’t manifest.

ARTIFICIAL INTELLIGENCE ...THE TIME FOR CLAIMING ‘GIMMICK’ IS OVER. 72

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Parcel tracking with a twist

Autonomous vehicles

I’m not talking only about the customer journey. AI also has a

Self-driving trucks. Driver shortage. Need I say more?

place for the couriers themselves.

AI has the potential to become the dream employee. No human Mercedes-Benz have introduced their new Cargo Recognition and

error, no downtime necessary, no mouth to feed… But don’t

Organization System, or CoROS. CoROS equips the Mercedes-

worry, it’s not here to steal your job just yet. AI has been proven

Benz Sprinter with an array of cameras that automatically scan

to work best in tandem with ‘real’ workers to improve efficiency.

and track packages as they enter and exit the vehicle. Sounds like a needless replacement at first, but when you consider the

The Forbes Insight report is just one of many which proves

potential for cutting out package handling and delivery times

that the most forward-thinking CEOs from the supply chain are

along with removing human error, it becomes evident quite

investing in artificial intelligence to support their staff and lighten

quickly how this technology pays for itself.

workloads. It could be time for others to follow suit.

CoROS uses ‘computer vision’ and AI to recommend the most

Sarah O’Connell, Senior Editor, FORWARDER magazine

efficient loading position for the package, based on its size and final destination. It even alerts the driver to the parcel they are delivering at each stop by illuminating an LED built into the shelf. (...okay, it does also provide real-time tracking for customers...)

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WELCOME TO FREIGHTABASE 23 OCTOBER 2018

DATE REGISTERED

LOGISTICS SPECIAL SERVICES WAREHOUSING INSURANCE

SERVICES

OVERVIEW Situated in the heart of the UK to satisfy all your distribution, logistic and warehousing needs. Their specialised fleet of vehicles is ready to provide a reliable same-day and next-day service. In addition, their team has the knowledge and technology to provide a ‘topgrade’ service for you and your clients. Find out more at freightabase.com/topgrade-logistics-ltd

23 OCTOBER 2018

DATE REGISTERED

CAR LOADING CAR SUPPLY HAZ. GOODS PACKAGING EXPORT PACKING FREIGHT AND TRANSPORT IMPORT HANDLING INSPECTIONS SHRINK WRAPPING STORAGE

SERVICES

OVERVIEW PK Marine Freight Services has offered an exemplary export and import handling service to major British exporters and multinational engineering organisations over the past 40 years. Find out more at freightabase.com/pk-marine

74

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18 OCTOBER 2018

DATE REGISTERED

ROAD FREIGHT SEA FREIGHT AIR FREIGHT MULTIMODAL CROSS TRADE EXPRESS FREIGHT

SERVICES

OVERVIEW The aim of Ital Logistics is to provide a quality, reliable and personalised service, with openness, honesty and integrity. Ital Logistics was founded in August 2000 initially offering road freight transport services to and from Italy. Since then, ITAL’s service portfolio has increased beyond Italy to include similar road freight services to and from Spain, Portugal, and Greece, as well as offering freight forwarding services throughout Western, Central and Eastern Europe. Find out more at freightabase.com/ital-logistics

23 OCTOBER 2018

logistics you control

DATE REGISTERED

ROAD FREIGHT SEA FREIGHT AIR FREIGHT MULTIMODAL CROSS TRADE EXPRESS FREIGHT

SERVICES

OVERVIEW Loadie is an online and mobile logistics marketplace that connects transport managers, distribution centres, fulfilment centres and warehouses with available delivery drivers. Using Geo location technology, delivery drivers using Loadie can search and access your jobs which match their vehicle criteria. The platform has been developed to overcome the challenges which the supply chain faces with increased transport costs, restrictive cut off times and a lack of transparency within the delivery process.

Find out more at freightabase.com/profile/?id=2505

FORWARDER magazine

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75

M&A FOCUS

F R E I G H T

WITH

ANALYSIS:

CEVA’S ACQUISITION REJECTION T here had been whisperings throughout Q3 of this year

UTi Worldwide Inc back in January 2016 after the company had been

about DSV’s business intentions. One of the five highest-

trading at a net loss. It didn’t take long for the buyout to pay off, with

ranking logistics companies globally with an unapologetic

DSV reporting record profits in the final Quarter of 2017, defying

approach to business, it has openly stated that it favours takeovers

many financial projections and surprising even their own CEO.

worth $1bn (USD) and up. The company’s evolution reflects this statement, with growth coming predominantly from executing

However, the offer made to this particular ‘fledgling’ company –

large-scale M&A. This September, DSV were assigned a BBB+ credit

CEVA only went public in May – was barely more than the rate

rating, reflecting their solid financial profile and leaving the logistics

during their stock market debut.

industry guessing.

In a statement, CEVA explained...

The company have long-promised another large-scale takeover.

So, it was no real surprise when earlier this month the Board of

The Board of Directors concluded the proposal significantly

Directors at CEVA Logistics AG, the global 3PL company, revealed

undervalued CEVA’s prospects as a standalone company, particularly

that they had received an unsolicited proposal from DSV to acquire

as CEVA Logistics, together with CMA CGM as a strategic partner,

the company.

has been exploring measures to enhance performance in order to unlock CEVA Logistics’ full potential.

Although CEVA had initially declined to name the company involved, DSV A/S later confirmed their bid. DSV is already the

In response to the news, CEVA’s shares have risen, with their major

parent corporation for a group of companies offering transport and

shareholder CMA CGM backing the company’s rebuttal.

logistics, and made an offer of CHF27.75 per share in CEVA Logistics, valuing the company’s equity at just over $1.5bn (USD). However,

CMA have also published their own strategic ambitions for CEVA as

the bid was unanimously rejected after being viewed as low-value.

long-term partners with the company. This outline had apparently been discussed with CEVA’s board over the past few weeks. The

Acquiring CEVA would have significantly strengthened DSV’s

‘four-point plan’ includes generating new commercial opportunities

contract logistics operations worldwide, as well as giving the company

through the companies’ long-term relationship, supporting CEVA’s

a valuable avenue to deploy capital. DSV acquired California-based

reorganisation strategy, capitalising on business synergies

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(particularly in freight management), and reinforcing the company’s management and IT systems to secure quicker turnaround.

Our proposal has been rejected by CEVA’s board, and DSV has no dialogue with CEVA regarding a voluntary public tender offer for the outstanding equity.

Continuing from this outline, CMA announced their support for the Board of Directors’ decision, before commenting on their own

Despite this initial rejection, it’s doubtful that this will be more than

business considerations moving forward:

a momentary blip for DSV. Analysts have been predicting a $1bn+ takeover bid from the company since the first weeks of 2018, and

CMA CGM is considering an increase in its shareholding of CEVA

earlier in the year, CEO Jens Bjørn Andersen had suggested that if

with a view to providing the company with the required stability to

there was significant competition in the buyer’s market for any one

achieve its transformation.

particular company, ‘…we’ll find another’.

CEVA have confirmed that they will amend the 24.99% shareholding

As for CEVA’s future, there are a number of options still up in the

limit placed on CMA CGM, originally due to run until 5th November

air. There’s the initial, and quite likely option of CMA taking up

this year, with a view to increase the company’s stake to 33% “with

the increase in shares to one-third of the company. Alternatively,

immediate effect”. This is under the condition that CGM would not

CMA CGM could instigate a full takeover, although there is a real

launch a full takeover offer for at least six months.

potential for upsetting stakeholders due to the cultural barriers between freight forwarders’ needs and carrier mentality – the two

Meanwhile, DSV has indicated it would be unlikely to make a follow-

of which are seldom complimentary.

up offer.

There certainly seems almost zero chance of DSV taking over CEVA Logistics. But, with CEVA’s share prices falling from its debut of CHF27.5 to just CHF18.45 before this shake-up news, the market whispers of a change in ownership have some weight behind them yet.

Sarah O’Connell, Senior Editor, FORWARDER magazine

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Freight Mergers are specialists in selling owner-managed freight forwarding businesses. For most company owners, selling their freight forwarding business is the most important financial transaction of their life. To meet the challenge of getting a fair price for a business, we have developed a proactive approach to selling a business that connects buyers with sellers with the best synergy.

We have over ten years of experience in the freight forwarding sector and, due to our niche-specialist approach, can put you in touch with the best sellers for your business.

+44 (0)20 3872 6906 • enquiries@freightmergers.com 11 Gower Street, London

www.freightmergers.com 78

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F R E I G H T

Are you planning to buy or sell a freight forwarding company?

M&A for the global freight & logistics industry FORWARDER magazine

ISSUE33

79

M&A FOCUS

F R E I G H T

WITH

COMPANIES

FOR SALE

UK DISTRIBUTION, UK-BASED EURO FORWARDING PROJECT & PALLET COMPANY FORWARDER

Ref. 55146FM | South West, UK

Ref. 10492FM | South West, UK

Key business features

Key business features

•• Regional leader in UK distribution, European freight forwarding and member of an established pallet network

•• Holds AEO Status, is a BIFA member and is ISO certified

•• A well-established business for over 25 years is available for acquisition due to the planned retirement of its owner

•• There are on average over 100 trading clients annually

•• A number of blue-chip clients trade with the company •• Secure warehouse storage and custom export packing solution •• 15 vehicles •• 10 operational/management staff, 18 drivers

•• Average client credit terms are 30 days with only one client on 60 •• Main commodities shipped are construction and drilling equipment for large projects overseas •• The majority of shipments managed by the company would be deemed project forwarding or heavy lift •• The owners want to step away from the business in a timely manner and an accelerated but comprehensive handover will be prepared •• The company has 2 FTE. However, the owners are open to scenarios where the business would be relocated from the S.W.

IF YOU ARE INTERESTED IN ANY OF THESE OPPORTUNITIES, PLEASE CONTACT...

FORWARDER magazine ISSUE33

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SELLING OR BUYING A FREIGHT COMPANY? GET IN TOUCH

+44 (0)20 3872 6906

enquiries@freightmergers.com

INT'L FORWARDER & WAREHOUSING /PICK & PACK BUS.

PERISHABLE GOODS FORWARDER

Ref. 07633FM | East Midlands, UK

Ref. 1502FM | South East, UK

Key business features

Key business features

•• Air and ocean forwarder with value-added logistics and

•• Company trading 14+ years

fulfilment services provided to key clients, trading for 20 years

•• Temperature-controlled handling and customs clearances

•• Largest key client accounting for 22.5% of revenue

•• Handle in excess of 50 million kg of air freight per annum

•• Domestic distribution

•• 48,000 ft2 temperature-controlled facility that has been approved as a Bonded Warehouse by HMCE

•• Exceptional and knowledgeable team, highly competent in all aspects of logistics and transportation, with manager and succession plan in situ •• Quality client relationships with in-depth understanding of continuous requirements

•• Can provide customer visibility throughout the entire supply chain via implemented IT system •• UK & EU transportation and value-added services •• Portfolio of large blue-chip clients •• Accredited by the British retail consortium, BIFA and IATA

DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS

david@freightmergers.com +44 (0)20 3872 6906 FORWARDER magazine ISSUE33

81

M&A FOCUS

SELLING OR BUYING A COMPANY?

F R E I G H T

WITH

UK INDEPENDENT FREIGHT FORWARDER

GET IN TOUCH

+44 (0)20 3872 6906

COMPANIES

FOR SALE

UK PHARMA STORAGE/DISTRIBUT'N OPPORTUNITY

Ref. 68321FM | North West, UK

Ref. 1512FM | Home Counties – N. London, UK

Key business features

Key business features

•• Well established after trading for over 20 years

•• Long-standing business with over three decades of experience

•• LCL and FCL to all parts of the Mediterranean, Middle East & Indian sub-continent, both import & export

•• Specialists in providing forwarding and storage services to the pharmaceutical and healthcare sector

•• Experienced, loyal, very capable senior management team •• Warehouse facility of 20,000ft2 owned by the company

•• Office and warehouse facility (15,000ft2) providing flexible, temperature-monitored storage, in-transit storage and short term

•• 70% of their work is with other freight forwarders

•• Supported by the membership of a UK distribution network

•• Sizable customer base, circa 200 trading clients

•• Fantastic customer spread with largest accounting for 21.5% of revenue, the remaining top 5 each between 5 and 7%

•• 16 members of staff who will continue under new management •• Owners willing to undertake a handover period

•• Owners willing to undertake a hand-over period •• 24/7 365-day high-dependency drug distribution service to all UK hospitals

DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS FORWARDER magazine ISSUE33

82

david@freightmergers.com +44 (0)20 3872 6906

MULTIMODAL FREIGHT FORWARDER

COMPANY SUMMARY:

Ref. 2232FM | London Heathrow (LHR) Key business features •• Company trading 10+ years •• 6 full-time members of staff including 2 directors •• IATA and BIFA accredited •• Diverse spread of clients, top 15 represent 78% of T/O •• Global network of partners offering multimodal solutions •• Moved 683,218 kg of air freight in 2017 ••157 LCL and 175 FCL shipments in 2017

AIR

Import 17% Export 48% OCEAN

Import 18% Export 8% ROAD

Financials

Import 3% Export 1%

2017 ••Turnover: £1.43m

UK DOMESTIC

•• Gross profit: £454k

FINANCIALS

•• Adj. Profit Before Tax: £264k 2016 ••Turnover: £1.40m •• Gross profit: £428k

4%

T/O: £1.43m PBT: £264k

GET IN TOUCH

+44 (0)1454 275 941

•• Adj. Profit Before Tax: £236k

SELLER OF THE MONTH FORWARDER magazine

ISSUE33

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RECRUITMENT FOCUS POWERED BY

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VACANCIES TO FILL?  BUSINESS DEV. MANAGER  BRANCH MANAGER  SALES DIRECTOR  OPERATIONS MANAGER  TRANSPORTATION BROKER  AIR FREIGHT SALES EXEC.  GENERAL MANAGER  IMPORT OPERATOR  KEY ACCOUNT MANAGER  ROUTE DEV. MANAGER  OCEAN FREIGHT BDM

GET THEM NOTICED IN FORWARDER'S RECRUITMENT FOCUS Get your freight and logistics vacancies

Your roles will also be seen at

seen by the cream of the forwarding

FORWARDERmagazine.com in the

industry. FORWARDER goes out to

Recruitment Focus section. Call us now

thousands of freight executives and

on +44 (0)1454 628 775 or email us at

managers every month.

team@freight-media.com FORWARDER magazine

ISSUE33

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RECRUITMENT FOCUS POWERED BY

BRANCH START-UP WEST YORKSHIRE ryan@headfordgroup.com | +44 (0)1454 628 787

•• £110K GP new business so far this year and more within pipeline •• Business to bring: 80% road, 10% air & 10% sea •• Mode experience: 50% sea, 25% air & 25% road •• Trade routes: Far East, USA, Eastern & Western Europe •• Salary: £45,000

MANAGING DIRECTOR (WILL RELOCATE UK-WIDE)

OPERATIONS MANAGER HEATHROW

jamiew@headfordgroup.com | +44 (0)1454 275 951

•• 10+ years stable at current employer •• Air & ocean •• Experience across operations, account management, commercial and sales •• Hazardous and general cargo experience •• Salary: £40,000

UK Multimodal Managing Director available for relocation UK wide. Ideally looking for another senior executive level role within an international forwarder of any size. Previous experience primarily with large multinationals.

•• Air, Ocean, Road, Rail, 3PL experience •• Managed over 450 employees across multiple UK offices •• Led and overseen merges between companies •• Experienced in aerospace, oil & gas, healthcare and chemical •• Over 30 years of international experience

ryan@headfordgroup.com | +44 (0)1454 628 787

BUSINESS DEV. MANAGER SOUTH EAST jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Over 10 years within logistics field sales •• Air, ocean & road sales experience •• Won major accounts for a global forwarder •• Specialist in RORO, machinery & automotive sectors •• Based in the South East •• Salary expectation: £50,000

CANDIDATES GLOBAL ACCOUNT DIRECTOR ESSEX

jamiew@headfordgroup.com | +44 (0)1454 275 951

BRAZILIAN R.D.M. NY/NJ AREA

danny@headfordgroup.com | +1 646 915 1495

•• 20 + Years industry experience •• Handles £5 mill GP on blue chip accounts •• Won multiple awards within the industry •• Previous shipping line experience •• Asia, Far East & USA focus

•• Responsible for A+B accounts •• Has three of the largest 25 within the organization (top-10 forwarder) •• 60% air, 40% ocean – 50% import, 50% export •• 2017 award for top sales person •• Salary: $130k+

AIR & OCEAN SALES EXECUTIVE SFO, CA

AIR & OCEAN BUSINESS DEVELOPMENT MANAGER MIAMI, FL

samuel@headfordgroup.com | +1 312 496 6624

•• Achieved $450K+ GP in 2017 •• Territory: National •• 75% new business - 25% existing •• 50% air & 50% ocean – 65% import & 35% export •• Trade routes – Asia, Europe & Latin America •• Verticals: general cargo including high-tech, solar, medical, machines, packaging, temperature controlled, •• Salary: $95K

lewis@headfordgroup.com | +1 404 592 6315

•• GP for 2017 was around $710,000 •• Territory – Florida with a focus on Miami •• 30% air & 70% ocean – 60% export & 40% import •• Domestic trucking (brokerage LTL & FTL), warehouse & distribution •• Trade routes: Latin America, Asia & Europe •• Salary: $85K

RECRUITMENT FOCUS POWERED BY

EXPORT OPERATOR HEATHROW, UK tom@headfordgroup.com | +44 (0)1454 275 934

Monday to Friday or 4 on / 4 off Main role accountabilities: Compliance •• Ensure Export processes are completed in compliance with AEO regulations and procedures including: - Customs simplifications/security and safety - Worldwide company ISO 2015 QMS requirements (swift and accurate completion of shipments working within the parameters of the AEO operating procedures and UK customs law) •• Understand Rules laid out in UK HMRC tariff, following customer customs entry instructions •• Adhere to CAA security requirements, report any non-conformity that is identified •• Adhere to Quality Management System Processes Operations •• Arrange shipments as per customer instructions following customer SOP and liaise with Overseas offices and relevant other departments to meet required deadline and KPI set by customer •• Respond to customer requests within a timely fashion.

•• Ensure all shipments are placed within the company system •• Ensure customs entries are completed correctly as per instructions received from customer in writing •• Arrange OBC shipments as and when required •• Arrange third-party collections and deliveries liaising with transport department •• Monitor shipments and update all tracking information in the company systems •• Handle warehouse inventory dispatches within the specified deadlines •• Raise invoices to customer within agreed KPI (five days) •• Answer telephone calls in a polite and timely manner (within three rings)

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Customer focus •• Maintain and develop customer relationships alongside customer solutions and any other relevant departments •• Attend customer reviews with CS team •• Understand individual customer needs and requirements •• Communicate quickly and professionally to customers any changes that affect their business, e.g. delays, changes to flights, emergency measures etc.

Quotations •• Ensure quotations are responded to in a timely fashion dependent on customer requirements (KPI is 30 minutes) •• Complete all quotations through BoxTop, follow up and when customer gives the green light converted into a live job •• Understands customer requirements for completing quotations and ensure team is working to these standards •• Any errors identified are raised to line manager to ensure they are not repeated •• Liaise with CS team to follow up on reasons why quotations were not gained and make any reasonable amendments to future quotations to try to secure the business Key skills & personal attributes •• Customer focused with excellent attention to detail •• A sound knowledge of export processes •• Excellent customer service skills •• Proven communication skills, both written and verbal •• Previous experience dealing with varied customer base and building strong relationships •• Ability to consider several possible options and decide on most-appropriate method •• Possess excellent IT, process and planning skills •• Strong commercial awareness, understands impact of actions Qualifications & experience •• Proven industry experience.

•• Solid background in UK Customs law and procedures.

•• Sound knowledge of Word, PP, Excel. Project management software an advantage.

•• Dangerous Goods Compliant an advantage.

VACANCIES JUNIOR BUSINESS DEVELOPMENT MANAGER BRISTOL, UK

jamiew@headfordgroup.com | +44 (0)1454 275 951

EUROPEAN BUSINESS DEVELOPMENT MANAGER ESSEX, UK

jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Selling Air & Ocean Services •• Large freight forwarder •• Ideally 1 year's sales or operations experience •• Covering South West area •• £30,000 + car allowance + bonus

Headford UK is seeking a talented European Road Business Development Manager to join an exciting project within the Essex area. Our client is opening up a brandnew depot in the area and looking to expand their sales team within the UK.

BUSINESS DEVELOPMENT MANAGER HEATHROW, UK

INSIDE SALES CO-ORDINATOR – AIR & SEA UP TO £33,000 – SOLIHULL, UK

jamiew@headfordgroup.com | +44 (0)1454 275 951

ryan@headfordgroup.com | +44 (0)1454 628 787

One of the global leading freight forwarders are seeking to add a business development manager to their Heathrow sales division. This will be covering the Heathrow & London patch.

•• Address data enrichment for new customer acquisition •• Enter and manage SOs´ reports in Siebel •• Prepare quotations in accordance with field

•• Selling Air & Ocean services •• Top 15 freight forwarder •• Focusing on the Far East routes •• 2-3 years bdm freight experience •• £40,000/£45,000 + car allowance +bonus

•• Maintain customer master data and data management

•• Covering the Essex/South East Region •• 100% Focus on European Road freight •• Western & Eastern Trade Routes •• Salary £38,000 + Car/Car Allowance/wCommission

sales specifications in Siebel

•• Make appointments for field sales •• Quotation success

FORWARDER magazine

ISSUE32

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Fill your vacancies

Back oďŹƒce

Let us assist with your company's growth...

Finance

Europe +44 01454 275957 ryan@headfordgroup.com

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Operations Sales Management

USA Sourcing market-leading talent.

www.headfordgroup.com

Your strategic growth partner.

Executive Search • Branch Startups • Senior Appointments • Mergers & Acquisitions • Media

Considering a change?

More responsibility?

Fairer pay?

Better commission?

Send us your CV today...

Asia +1 404 592 6315 lewis@headfordgroup.com

Middle East +971 (0) 45 015 675 simon@headford.ae

FORWARDER magazine

UAE

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91

MARKETING FOCUS WITH

I

t’s no secret that social media can be an incredible tool when it comes to marketing your brand, raising awareness of your company’s

CONTENT

We have an excellent editorial team which produces regular, exceptional

ethos and specialisms. But, it’s more difficult to pinpoint how this

content which is both topical and engaging. To ensure that our articles

works when you’re working within a niche industry, particularly when

aren’t just lost in the internet void, we curate purposeful and educational

navigating multiple factors such as search-engine optimisation (SEO),

work. Combine this with a team who has over 75 years’ combined

unique content generation, brand tone of voice and the wide range of

experience within the industry, and these are the makings for some very

social platforms that are out there. Most of the businesses we know and

powerful content. So, how are these shared beyond the magazine?

work with are too busy moving freight to get caught up in perfecting their social media presence. Here’s how the team at Freight Media handles it.

LINKEDIN

LinkedIn provides a platform for longer-form articles which can be shared, commented on and hosted within either a personal or a business profile – establishing personal thought leadership or business trust and reliability. Combine this with our ability to breakdown and monitor the most popular hashtags (#) for your industry, and you have the potential for viral posts. Our team of social media experts can post regular articles that are timely, topical, newsworthy and will increase your brand awareness and exposure.

TWITTER

280 characters doesn’t leave a lot of wiggle room to get things wrong, so content shared on Twitter needs to be hard hitting and concise in order to gain any traction. There are a few tactics which can be used to ensure that tweets convert to leads. We can ensure your campaigns garner attention along with high levels of engagement. With a marketing team well versed in social campaigns, Freight Media can take the stress away.

FACEBOOK, GOOGLE +, INSTAGRAM

It’s a minefield to navigate, and we understand from years of working in this industry that your clients are your number-one priority. Get in touch now to find out how we can lighten the load for your business.

Sarah O'Connell, Senior Editor, FORWARDER magazine

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SOCIAL MEDIA

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93

THE LAST WORD...

S

uicide is now the biggest killer of men under the age

positive reaction from the industry; we’re so grateful to our

of 45 in the UK. Many of those who take their own

first partners – Arval, Activa, Reflex Vans, Venson Automotive

lives struggle with mental health issues and suffer in

Solutions and Arnold Clark – for joining us on this journey and

silence for fear of isolation, ridicule or lack of support from

we look forward to welcoming more partners on board. Too

those around them.

often, individuals suffer in silence and we hope this campaign will help overcome the stigma associated with this illness and

To raise awareness of the issue and provide help and support

provide much-needed support.

for those who could be suffering, Van Excellence, an industryled scheme promoting the safe and proper operation of vans, is

The work Van Excellence are doing to support their drivers

launching a campaign today in partnership with charity CALM

is outstanding and we’re delighted to be partnering with them.

(Campaign Against Living Miserably) to address the stigma around

We believe the packs distributed to drivers will start plenty of

mental health and raise awareness of the resources available for

conversations – some of which might just be lifesaving – so we’re

men, many working as drivers, who could be uncertain of where

proud to be getting the CALM message out across this community.

to obtain help and advice.

Simon Gunning, CEO, Campaign Against Living Miserably (CALM)

With one in five van drivers describing their current mental

As part of the campaign launch, Van Excellence, CALM and its

health as poor or very poor, the scheme, which was launched at

partners Bott and Mercedes-Benz branded a Mercedes-Benz van

Fleet Live!, will see vehicle hire and leasing companies offering

with awareness messaging at Fleet Live! and encouraged visitors

support packs and information to all customers. Crafted by Van

to the Van Excellence stand to sign up to expand the reach of

Excellence in association with the charity’s key advisers, the packs

the programme. The van was kindly provided by Van Excellence

promote CALM’s support services and will be made available to

Platinum partner Mercedes-Benz Vans and Gold partner Bott.

all those leasing through organisations including Arval, Activa, Reflex Vans, Arnold Clark and Venson Automotive Solutions,

Van Excellence invites all companies to sign up to scheme, for

which are the first companies to have signed up to the scheme.

more information please email info@vanexcellence.co.uk or call 03717 11 22 22

Mark Cartwright, Head of Vans and Light Commercial Vehicles at the Freight Transport Association (FTA), which administers

Administrated by FTA, the leading organisation in UK logistics,

the scheme, explains why he launched the campaign:

Van Excellence was created in 2010 to promote the safe

When I heard suicide is now the biggest killer of men under

operation of vans, represent the interests of the sector, and

45, I was moved to take action. Van drivers often operate in

celebrate operators demonstrating excellent standards. Central

highly pressured and lonely environments, and the combination

to the scheme is the Van Excellence Code, a set of minimum best

of tight deadlines and isolation can lead to stress, exhaustion

practice standards all van operators should aspire to achieve,

and poor nutrition. Van Excellence is committed to improving

covering safety, efficiency and sustainability.

the wellbeing of all its drivers. We’ve been overwhelmed by the

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WANT TO KNOW MORE? Further information can be found at thecalmzone.net

For more information on Van Excellence, including how to join

campaigning for culture change around issues including suicide,

the scheme, please contact www.vanexcellence.co.uk

mental health and masculinity.

Efficient logistics is vital to keep Britain trading, directly having

CALM’s free, anonymous and confidential helpline and webchat

an impact on more than seven million people employed in

are open every day, 5pm-midnight.

the making, selling and moving of goods. With Brexit, new technology and other disruptive forces driving change in the way goods move across borders and through the supply chain, logistics has never been more important to UK plc.  A champion and challenger, FTA speaks to Government with one voice on behalf of the whole sector, with members from the road, rail, sea and air industries, as well as the buyers of freight services such as retailers and manufacturers.

The Campaign Against Living Miserably (CALM) is leading a movement against suicide, the single biggest killer of men under the age of 45 in the UK. In 2017, three in every four UK suicides were male (ONS). CALM works to prevent male suicide by providing services for men who are down or in crisis, and by

VAN EXCELLENCE LAUNCHES CALM SOLUTION

FOR POOR DRIVER MENTAL HEALTH FORWARDER magazine

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THE LAST WORD...

THE TEAM...

CRAIG EDITOR-IN-CHIEF SARAH SENIOR EDITOR RACHEL EDITOR IFE ADVERTISING KATIE ADVERTISING RICHARD ADVERTISING DOM ADVERTISING ROB ADVERTISING TIM DESIGNER

A FINAL WORD FROM

THE EDITOR...

F

ollowing nicely from our courier issue, in the next FORWARDER, you can expect to read all about warehousing and storage. Warehousing and storage is a poignant part of the

freight industry, as it is the home and comfort of imported goods. As simple as warehousing and storage sounds, it is vital to utilise space correctly and avoid overstocking goods. We will be delving into discussions around industry trends and some of the most talked about topics, such as the ‘airbnb warehousing’ trend.

Our regional focus is focusing on Essex, Sussex and Kent, as well as Eastern Europe for a wider scope on what logistics services have to offer.

Rachel Jefferies, Editor, FORWARDER magazine

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‘PSSST!’

...WE’RE COMING UP FOR 3 YEARS OLD!

NEXT MONTH...

MONTHLY FOCUS

PUBLISHED BY

Warehousing & Storage

REGIONAL FOCUS

UK: Essex, Kent, Sussex | Global: Eastern Europe

COVER FEATURE

We showcase a service, product or personality in the industry

INDUSTRY NEWS

More news and press releases from the world of freight

FOCUS ROUNDUP

Articles from the last 12 months relevant to the focus

ASK THE EXPERTS

Topical knowledge from the FTA and other industry experts

FORWARD TECH

Industry knowledge focused on technology and advancements

MARKETING FOCUS

We help you to get your message out to the industry

M&A FOCUS

More from the world of mergers & acquisitions in freight

RECRUITMENT FOCUS

Unit 8 Apex Court, Almondsbury Business Park, Bristol BS32 4JT twitter.com/ForwarderMag ForwarderMag facebook.com/forwardermagazine linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com EDITOR-IN-CHIEF

Craig Headford craig@freight-media.com • +44 (0)1454 275 946 SENIOR EDITOR

Sarah O'Connell sarah@forwardermagazine.com • +44 (0)1454 628 788 EDITOR

Rachel Jefferies rachel@forwardermagazine.com ADVERTISING

Richard Booth richard@freight-media.com • +44 (0)1454 628 775

Current jobs and candidates from Forwardingjobs.com

Dom Roberts dom@freight-media.com • +44 (0)1454 628 794

Please be aware, in this dynamic industry these topics and features are subject to change.

Ife Jarett ife@freight-media.com • +44 (0)1454 275 931

I

f you would like your editorial to feature in next month’s magazine, please contact our editors, Sarah & Rachel, using the contact details to the right. If you would like to advertise in

FORWARDER magazine, full details of our rates and technical specifications can be found in our media pack. Please email us for a copy.

FORWARDER magazine is free in the UK. Please email for a subscription form.

Please visit us online at

www.forwardermagazine.com

Katie Elliott katie@freight-media.com • +44 (0)1454 628 771 Robert Pascoe robert@freight-media.com • +44 (0)1454 628 784 DIGITAL MARKETING

Darren Glasspool d.glasspool@freight-media.com GRAPHIC DESIGN

Tim Headford tim@forwardermagazine.com SUBSCRIBE

subscriptions@forwardermagazine.com When you’re finished with this magazine, please recycle it.

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Trusted since 1833 by some of the world’s leading companies, we provide liner and port agency services, freight forwarding by sea, air and road, warehousing & distribution services and end to end supply chain management.

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