FORWARDER magazine issue 31, 'UK Distribution & Networks'

UK DISTRIBUTION & LOGISTICS NETWORKS

NETWORKING THE NETWORKS Collaboration and communication in the freight industry

UK MOTORWAY SERVICE NETWORKS The FTA says there's room for improvement

REGIONAL FOCUS

UK: South West | Global: Middle East

MOVE IT LIKE...

SELA KOYDENGOCTU ISSUE31

DIRECTOR OF DGS GROUP

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ISSUE31

elcome to the 'UK Distribution & Networks' edition of FORWARDER magazine.

CONTENTS

FORWARDER DIGEST

6

The freight industry's month in review from the Editor

INDUSTRY NEWS

8

News and press releases from the world of freight

Cover fe ature: Move it Like...

FOCUS ROUNDUP

Articles from the last 12 months relating to this month's focus

COVER FEATURE

S KOYDEELA NGOCT U DGS G rou p

54

Move it Like... Sela Koydengoctu, DGS Group

FORWARDER FOCUS | Unification through distribution

42

62

Networking the networks

ASK THE EXPERTS

66

UK's motorway service networks must improve

FORWARD TECH

68

eCommerce...electrifying an industry

M&A FOCUS

70

Freight companies for sale and sought

RECRUITMENT FOCUS

74

BIFA members' top-5 tips for attending career days

MARKETING FOCUS

84

A marketing masterclass...refresher time!

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®

LOGISTICS & SUPPLY CHAIN MANAGEMENT FOR CARGO OWNERS

SAVE THE DATE 1 6 – 18 OCTOBER 2018

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FORWARDER magazine

WELCOME TO FORWARDER...

A WORD FROM

THE EDITOR

T

he UK distribution and networks system currently in place is a prime example of connectivity and communication working successfully. Road, rail, sea and air freight are major

components of the resurging UK economy. With UK distribution and networks creating 0.2% of GDP, this is the equivalent to the GVA produced by construction of roads and railways activities.

Issue 31 focuses on the implementation of these networks, which,

MEET THE TEAM

CRAIG EDITOR-IN-CHIEF craig@freight-media.com

RACHEL EDITOR

rachel@forwardermagazine.com

KELLEIGH ADVERTISING kelleigh@freight-media.com +44 (0)1454 628 773

KATIE ADVERTISING katie@freight-media.com +44 (0)1454 628 771

RICHARD ADVERTISING

if effective, lead to a successful industry and happy customers.

richard@freight-media.com +44 (0)1454 628 775

Our base in Bristol gives us a prime outlook on the South West

DOM ADVERTISING

region and lets us provide reliable advice to our readership. Whether it be information regarding Bristol Ports or storage facilities at Bristol Airport, our locational relevance puts us to an advantage.

Bristol’s innovation can be seen in the discussions between Bristol Green Capital Partnership and members of the Transport Action Group. These groups want to create a constructive dialogue around transport in the city, helping reduce emissions and generate more efficiency in the industry.

dom@freight-media.com +44 (0)1454 628 794

ROB ADVERTISING robert@freight-media.com +44 (0)1454 628 784

MOHIT SOCIAL MEDIA mohit@freight-media.com

TIM DESIGNER

tim@forwardermagazine.com

Just as our South West position puts us in good stead for local knowledge, our focus on the Middle East is just as relevant, due to

Read the magazine online: got to www.ISSUU.com

Headford Group’s office in UAE. With the UAE set to become the

and search for FORWARDER

world’s third-largest air cargo market and their maritime industry in the process of seeking VAT exemption, at FORWARDER we

twitter.com/ForwarderMag

facebook.com/forwardermagazine

understand that these developments could mean a shift in the

linkedin.com/company/forwarder-magazine

freight landscape – something we should all be paying attention to,

www.FORWARDERmagazine.com

no matter your location.

Freight Media Ltd Rachel Jefferies, Editor, FORWARDER magazine

Unit 8 Apex Court, Almondsbury Business Park, Bristol BS32 4JT FORWARDER magazine

ISSUE31

5

FORWARDER DIGEST

J

uly 2017, along with holding International

The more judicious appears to be a customs partnership, which

Fried Chicken day (it was on the 6 in case

would mean that, in practice, the UK would apply the EU's own

you were wondering – note it down for next

tariffs and rules of origin to all goods arriving in the UK that are

year!), was the busiest month in UK air traffic

intended for the EU. Whilst industry experts are generally of the

history. This year the unrelenting force of

opinion that this could prove to be a tricky subject, it seems to be

‘us Brits’ after the summer sun and beaches

the preferred type of deal.

th

we so unwaveringly hanker for will also create some tricky conundrums for freight

A possible middle ground would be to stay in the European Economic

forwarding and logistics providers around the globe. The UK is set

Area. EEA membership would require the UK to accept most EU

for a busy summer period, and the freight forwarding community can

rules, as well as freedom of movement, and could potentially allow

expect the usual delays with plenty of people clogging up virtually

for UK trade, made up largely by European freight and cargo, to

every route and port going.

continue to pass through practically unscathed.

The now-familiar Brexit case is complemented by issues with

But enough about the impending schism and on to a more set-in-

recruitment not enticing younger generations, the impact of

stone freight forwarding topic that affects the way we work. Many

e-commerce on the 3PL market, how GDPR is going to affect

freight professionals are 40-plus years old, and the industry has

the freight forwarding and logistics community, international

started to cry out for a younger generation to continue to innovate

volumes of cargo currently being shipped and supply chain

the trade. The UK and US have, in recent years, seen a recruitment

visibility and management. These issues are currently shaping

shortage in a plethora of sectors across freight forwarding, and

the industry in which we work and an exploration of these may

industry experts have pointed to the lack of young talent coming

help you in the future.

through the ranks as a reason for this. Various governing bodies have implemented more youth-friendly apprenticeship schemes and ways

Firstly, we need to head back to the old topic of Brexit. The

for businesses to attract people from university or college at career

countdown clock is ticking, and whilst I have said in the past that

days and various other events.

speculation is a pointless exercise, with the latest developments we can go ahead and take an educated guess at the potential ramifications

This is a step in the right direction, but perhaps the unglamorous

of leaving the EU. When it comes to customs, Britain has a couple of

image that the business has, along with the expanding skillset

options: a customs partnership and max-fac (maximum facilitation).

requirement from certain sectors and the growing demographic gap within freight forwarding, could spell continued trouble for

The latter of these arrangements aims to create as frictionless a customs

attracting young talent. A lot of freight forwarding companies are

border as possible, rather than to remove it altogether. This seems like

starting to rely on family to run the company at board level, and if

a reasonable suggestion to cut down on litigation and build on existing

individuals don’t have the ambition or want to carry this on, then

schemes such as authorised economic operators. However, this is still

trying to find a replacement may be a hard task.

believed to be ambitious due to implementing equivalent arrangements at its borders to make any such scheme a success.

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Lower-level, in-house education in the industry, further industry

Whilst GDPR may be a fresh issue, international trade

collaboration, packages making the trade an attractive area to work

volumes are something that all freight forwarders need to

in and a commitment to young talent are just a few of the ways that

continually maintain a watch on. If you are looking at this in

employers could reshape the landscape of freight forwarding and

monetary terms, then the share of international road freight

ensure that the industry continues to grow with our youth.

transport in total was particularly high in Latvia (81.3 %), Slovakia (84.4 %), Luxembourg (87.5 %), Slovenia (88.4 %),

Another way that could entice younger generations to freight

and Lithuania (89.0 %). If you are working out of any of

forwarding and logistics could potentially be the impact that

these Eastern European countries then the next 12 months

e-commerce is having on volumes of cargo being shipped across

could be a very interesting time, with the plethora of EU

the globe. It is evident that e-commerce is no longer an emerging

regulations, sanctions and any potential trade agreements.

technology and it has already secured a major place at the heart of the freight forwarding business. Cargo consolidation and multimodal

Keeping abreast of the situation is vital to this. However,

transport, transhipment, packing, warehousing and distribution,

change isn’t necessarily a bad thing. International trade

arranging cargo insurance, documentation and customs clearance,

volumes have led to innovations consistently being made in

payment of freight taxes, reduced phone and courier costs are

visibility and management of the supply chain. Numerous

all examples of the effect e-commerce has had on the industry.

industry experts have pointed towards the disruptive

The scope and range of these benefits make it clear that e-commerce

nature of some of these developments, but the application

in the form of e-business processes and systems can be of enormous

of disruptive technology has encompassed operating

benefit to the entire supply chain.

resources and capabilities, developing new ways to satisfy customer needs. This can be seen as disruptive, but I’d

Whilst e-commerce is established and positively impacting the

rather see it as efficiency personified.

industry, GDPR is the newest form of conflicting information and confusion hitting freight forwarders. Whilst the latest EU regulation has been talked about for some time now, and the US has had a

Matt Dailly, Contributing Editor, FORWARDER magazine

similar system in place for a while, business owners throughout the UK are starting to worry about what the potential impact could be.

Idle speculation helps nobody, and it will only be after we see tangible change, either with businesses being fined or setting the bar for how we and our organisations look after the personal data of our customers, that we will know the score. This isn’t an issue that will go away, and professionals throughout the industry need to keep an eye on it and become involved in its development.

FORWARDER magazine

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7

INDUSTRY NEWS 20 JULY 2018

CAR DELIVERY NETWORK ROLLS OUT

VINDISPATCH APP FOR DEALERS M arket leading cloud-based software providers for

automotive logistics, Car Delivery Network (CDN), has launched a new vinDISPATCH App to support their

well-established online Delivery Portal.

The app is available on both Apple and Android, providing the same detailed information to dealers as the Delivery Portal website. It enables dealers to access real-time information direct from vehicle delivery drivers relating to inbounding vehicles, as well as historical information about vehicles already delivered.

According to Derric Hicks, CDN General Manager North America, CDN has been investing considerable effort in developing the product at the behest of customers.

The vinDISPATCH Delivery Portal app now enables key people within the dealership, such as porters and lot personnel, who may not have access to a desktop computer, to be notified when vehicles are ON THE WAY. Sales Managers and Inventory Control personnel can also receive 24/7 alerts and notifications on their phones advising that a load is ON THE WAY or has just been DELIVERED. Several OEMs are keen to provide the Delivery Portal to their dealers to facilitate a higher level of service and communication. This, together with the development of our new App is just another example of how CDN goes above and beyond for our customers!

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Total freight forwarding expertise.

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Over this time we have established a network of over 3500 European partners who are able to provide transport solutions for whatever freight movement you may have.

With one dedicated experienced point of contact on call 24/7, we will always find a solution We have waste licenses, DGSA for ADR shipments and are fully GDP compliant in the movement of pharmaceuticals.

With the resources to manage any freight movement, Retail Transport Services really are the ‘one-stop option’ for all your European transport requirements.

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www.retailtransport.com FORWARDER magazine

ISSUE31

9

INDUSTRY NEWS 18 JULY 2018

DEMATIC LAUNCHES

CUSTOMER DAY SERIES WITH SMART SORTATION

D

ematic, the automated intralogistics solutions company, has

Special attention was given to Dematic’s SC3 Crossbelt Sorter;

held the first in a series of special focus Customer Days at the

however, a comprehensive overview of Dematic’s extensive range

company’s state-of-the-art offices in Adderbury, Oxfordshire.

of sortation technologies was also provided, spanning Linear, Circular and Overhead solutions. A further presentation looked to

The launch event, dedicated to Smart Sortation, was attended by

the future, outlining Dematic’s cutting-edge development work in

a select group of technical experts from some of Dematic’s largest

robotics, as well as highlighting the most advanced systems available

customers in Northern Europe and offered delegates a packed

to customers, such as Dematic’s Pouch Sorter, Automated Mixed

seminar programme covering: a review of the latest advances in

Case Palletising (AMCAP) and AutoStore solutions.

sortation technology, case studies, upgrade options, emulation software and analytics, a keynote presentation from a leading

Attendees were also taken on a tour of Dematic’s Customer

independent consultant on warehouse automation, as well as a

Response Centre for insights into Dematic’s approach to monitoring

tour of the onsite live demonstration area where visitors could see

and responding to customer issues, followed by a brief visit to

Dematic’s latest solutions in action.

Dematic’s new Technical Training Academy.

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WANT TO KNOW MORE? Further information can be found at www.dematic.com

The response from those attending our Smart Sortation Customer

The next Customer Day will focus on Dematic’s AugoBagging

Day was fantastic. This is the first in an ongoing programme of

Solution which will take place in Adderbury on the 14th and 15th

Customer Days where we hope to engage with customers and keep

August in partnership with Adpak and Logopak.

them informed of the many new technologies and solutions coming on-stream. Sorter technology has made rapid advances in recent years, especially in terms of intelligent software, product design and

ABOUT DEMATIC

new materials, and so keeping pace with the latest developments,

Dematic is a leading global supplier of integrated automated

upgrade options and approaches to maintenance is now critical to

technology, software and services to optimise the supply

ensuring future productivity and up-time for our customers. We

chain. Dematic employs over 6,000 skilled logistics

felt it was important to keep our customers fully informed of these

professionals to serve its customers globally, with engineering

productivity-enhancing improvements. Hopefully, we can do the

centres and manufacturing facilities located across the globe.

same for our many other solution focus points.

Dematic is now integrated under the roof of KION Group,

Gary Whitehurst,

and has implemented more than 6,000 integrated systems

Senior Director – Customer Service, Dematic Northern Europe

for a customer base that includes small, medium and large companies doing business in a variety of market sectors.

FORWARDER magazine

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11

INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at www.bifa.org/awards

18 JULY 2018

GOLDEN GIRL TO

HOST UK FREIGHT INDUSTRY AWARDS T he British International Freight Association has chosen

Thursday 17 January next year when Dame Kelly Holmes will host

double Olympic champion Dame Kelly Holmes as the host

more than 500 BIFA members and their guests. It will provide a

for its annual Freight Service Awards competition.

valuable opportunity for attendees to acknowledge the winners as well as networking with people from within the industry.

Entries to the awards, which are now in their 30th year, are

now open and BIFA Director General Robert Keen says that any

Adds Robert Keen:

The awards represent the chance for the best

company looking to go for gold in these awards can have no finer

in the UK freight forwarding and logistics industry to be recognised

example to follow that someone who struck Olympic gold twice

by their peers, and every year the standards of entry improve. As we

in Athens in 2004.

organise the awards for their 30th year we are looking forward to yet another successful competition with a large number of entrants.

Olympic gold is the ultimate reward for endeavour and

Every year, after the awards have taken place, I get members who say

professionalism. Our awards also encourage and reward high

that they wish they had entered. So I would urge all members to think

standards and professionalism. Both represent the ultimate

about their applications now, so they don’t have any regrets later.

recognition of special achievement.

The awards are an important part of BIFA’s mission to encourage our members in their pursuit of improved standards and excellence

BIFA’s Freight Service Awards are open to all members of the trade association, which represents UK companies engaged in the international movement of freight by all modes of transport.

Sponsored by a number of blue chip companies, each of the ten award categories is recognised as very prestigious and winning an award has become more coveted year-on-year.

The deadline for entry is October 8th.

The awards ceremony luncheon is an annual event on the industry calendar. This event will take place at The Brewery in London on

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within the logistics and supply chain industry.

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...are separated into eleven categories, as follows: General categories Project Forwarding Award, sponsored by Peter Lole Insurance Brokers Specialist Services Award, sponsored by Forward Computers Staff Development Award, sponsored by Albacore Systems Supply Chain Management Award, sponsored by BoxTop Technologies Modal categories Air Cargo Services Award, sponsored by IAG Cargo European Logistics Award, sponsored by TT Club Ocean Services Award, sponsorship package available Specialist categories Cool award, sponsored by American Airlines Cargo Extra Mile award, sponsored by Descartes Individual category

ABOUT BIFA

Young Freight Forwarder of the Year Award, sponsored by Virgin Atlantic Cargo

The British International Freight Association (BIFA) represents UK companies engaged in the international movement of freight by all modes of transport. A not-forprofit organisation, BIFA is funded by subscription and run

ABOUT THE AWARDS

by its members for members. It operates with a full-time

The BIFA Freight Service Awards have been running for 30

Secretariat, which administers and manages the Association’s

years, and the ceremony has been held at the Brewery in

affairs. BIFA provides an effective and proactive organisation

Chiswell Street, London, since their inception. The winners

dedicated to improving standards of professionalism within

are ultimately determined by a carefully selected judging panel,

the logistics and supply chain industry.

consisting of sponsors and independent industry specialists.

FORWARDER magazine

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13

INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at www.fta.co.uk

20 JUNE 2018

LOGISTICS INDUSTRY TELLS THE GOVERNMENT:

GIVE US THE TOOLS TO KEEP BRITAIN TRADING B ritain's logistics industry has issued a stark call to the

FTA, which speaks for the whole of the logistics sector and represents

government today - give us the information we need to

more than 17,000 member organisations, reiterated its call for

keep the nation's trade moving efficiently post-Brexit or face

clarification on the eight points its members need for the continuation

delays and shortages of the products and services the UK relies on.

of frictionless trade once the UK departs the European Union:

Speaking at the Keep Britain Trading conference in London today,

Simply saying things will be ok is no longer enough. The logistics

organised by the Freight Transport Association (FTA), Leigh Pomlett,

sector will be key to making Brexit work for the UK but we can no

the organisation's President said:

longer work blind and be left to guess what we may have to do, and when by. Today's delegates have been clear in their instructions to

The time for political negotiations on Brexit is fast running out, and those of

government: logistics wants Brexit to go well for the country, but

us responsible for keeping Britain trading need urgent assistance and guidance

needs the tools with which to facilitate a smooth departure from

from government. We are now in a crucial period where businesses (like

the EU for all British business.

mine) need to make spending decisions and commit to operating plans for the period when Brexit will be a reality, but we are currently operating "in the

In addition to the confirmation of the status of EU workers and the

dark". Without knowing who we will be employing, how we will be crossing

permits required for both vehicles and freight travelling to and from

borders, what certifications and permits goods and vehicles will require in

the Continent, FTA reiterated its calls for clarity on the continued

order to travel, business as we know it will be unable to continue. The

mutual recognition of vocational driving licences and competency

logistics industry will be the first part of the economy to encounter the

certificates, as well as the number of vehicle permits which will be

realities of Brexit when vehicles drive off the first ferry to arrive in Calais

available to enable vehicles to cross the Channel.

on 30 March 2019 and we want things to go smoothly, but we need more information about the trading conditions we are to expect once the UK leaves the EU. The time for talking is over – it's now time to act.

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ENTER FTA’S LOGISTICS AWARDS NOW!

Today's conference has been very clear in its asks for government: logistics businesses need a clear roadmap to enable them to plan efficiently for a post-Brexit world.

There is no more time for political posturing – British business deserves clarity and progress to reinforce the nation's trading position in a post-Brexit world.

Entry is easy, just go to fta.co.uk/logistics18 and complete the desired application form.

The deadline for entries is Friday 7 September 2018.

impact on more than seven million people employed in the

FTA’s Logistics Awards 2018 celebrates supply chain leadership and excellence, and recognises leaders who have made a significant contribution to the industry, either as individuals or as businesses.

Featuring a welcome address from the Rt Hon Chris Grayling MP and post dinner entertainment from Dara Ó Briain, it’s a night not to be missed.

making, selling and moving of goods. With Brexit, new

Thursday 13 December 2018

For more information about FTA's Brexit asks, and the work of the association, please visit www.fta.co.uk. Efficient logistics is vital to keep Britain trading, directly having an

The Royal Lancaster, Lancaster Terrace, London W2 2TY

technology and other disruptive forces driving change in the way goods move across borders and through the supply

Supported by

chain, logistics has never been more important to UK plc. A champion and challenger, FTA speaks to Government with one voice on behalf of the whole sector, with members from the road, rail, sea and air industries, as well as the buyers of freight services such as retailers and manufacturers.

LA18 110x140 0818.indd 1

14/08/201

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INDUSTRY NEWS

ANTWERP XL EVENT 9 JULY 2018

PROVES A HIT WITH THE GLOBAL BREAKBULK COMMUNITY

C

reated at the request of the international breakbulk

Antwerp is situated in a prime location in Europe with good trimodal

industry, Antwerp XL fills over 60% of the floor plan in

connectivity – barge, rail and truck. The Port boasts a dense network

the first 3 weeks. The inaugural Antwerp XL conference

of regular breakbulk sailings and importantly, all the major breakbulk

& exhibition will be held in the heart of the European breakbulk

carriers have a presence.

industry, Antwerp, on 7-9 May 2019, Antwerp Expo Centre.

The Port of Antwerp is in Europe the biggest breakbulk port and

Designed specifically for the breakbulk community and with backing

the biggest steel port. It is therefore logical to have a breakbulk

from many key players including Host Sponsor, the Port of Antwerp,

conference in Antwerp.

Antwerp XL is set to be the ultimate event for the breakbulk sector

Philippe Oyen, Chairman, Antwerp Shipping Federation (ASV);

and is already attracting global interest from across the industry.

CEO of Belgo-Iberian Maritime

The three-day conference and exhibition provides an ideal platform

Many key players in the industry approached Easyfairs, owner

for cargo owners and specialised transportation professionals from

of Antwerp Expo Centre, asking for a breakbulk event in Antwerp.

across the globe to meet, conduct business, learn and network.

As a top 20 global exhibition organizer, with extensive experience

There will also be further networking functions in the evenings

and focus in maritime, transport and logistics & energy, we knew

across the week, allowing the industry to interact in a less formal

we could serve this flourishing community with a world-class

business environment.

exhibition & conference. To have the commitment of so many toplevel companies so early has been incredible and selling 60% of

Antwerp has been at the heart of breakbulk since 1120. It boasts 15

the floor plan in the first 3 weeks has surpassed even our original

terminals specialising in breakbulk, over 200 sailings per month and

expectations. We are very much looking forward to working with

an annual breakbulk volume of 15 million tonnes.

the industry to grow Antwerp XL into the industry’s key meeting place, bringing the global breakbulk community together.

Breakbulk goods from all over the world feel at home in the

Nick Powell, Divisional Director, Antwerp XL

Port of Antwerp. The Port benefits from efficient (un)loading and a longstanding expertise in handling breakbulk cargo. Whether

Antwerp XL is organised by Easyfairs, one of the world’s fastest growing

it's steel, project cargo, fruit, forest products or cars, they are all

exhibition organisers. Headquartered in Brussels, Easyfairs has extensive

handled with the greatest care.

experience within the manufacturing, oil & gas, cargo, maritime, transport

Ann De Smet, Business Development Manager, Port of Antwerp

& logistics industries and runs over 220 exhibitions worldwide.

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LAUNCH EVENT

7 - 9 MAY 2019 | ANTWERP EXPO, ANTWERP HOST SPONSOR

The Port of Antwerp is the biggest breakbulk port and the biggest steel port in Europe. It is therefore logical to have a breakbulk conference in Antwerp.

Philippe Oyen, Chairman, Antwerp Shipping Federation (ASV) & CEO, Belgo-Iberian Maritime

We’re excited to be involved with Antwerp XL which will be internationally the most important exhibition for the breakbulk industry!

Kevin Stephens, Chairman-Founder, Project Professionals Group

Register your interest in visiting or secure your stand today www.antwerpxl.com | nick.powell@easyfairs.com +44 (0)20 3196 4301

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INDUSTRY NEWS

WANT TO KNOW MORE? Further information can be found at rha.uk.net

BREXIT WHITE PAPER DOESN’T GO FAR ENOUGH 17 JULY 2018

SAYS RHA

T

he Road Haulage Association is concerned that the

As regards the issue of labour, the White Paper does no more than

Government’s Brexit White Paper giving proposals for a

suggest a framework to manage the movement of people. The RHA

future relationship between the UK and the EU is just that

still believes that the industry needs to be able recruit drivers and

- a proposal. It has not been agreed and there is no certainty that

other skilled people from the EU after the UK leaves the union.

every aspect will be adopted.

With just over eight months until we leave the EU there is still

We are deeply concerned that the White Paper doesn’t address

a tremendous amount of uncertainty and negotiations need to be

the movement of HGVs. In addition, we have no certainty over

progressed urgently. Enough time has been wasted – we simply can’t

future permit arrangements. The RHA’s position remains that some

afford to waste any more.

form of mutual recognition of UK and EU operator licences is the best way forward.

Richard Burnett, RHA Chief Executive

However, the RHA welcomes the proposal for a type of Association Agreement with the EU.

This is long overdue and should have

been put on the table a year ago.

Richard Burnett wants the Government to establish if confirmation of the transition period can be agreed in advance of the confirmation of the withdrawal agreement. If agreed, the initial move on customs will result in border arrangements that will work well for supply chains, avoiding costly customs and other additional controls on movements between the UK and the EU.

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M

SI has redesigned its Container Shipping Forecaster,

MSI expects 2018 will avoid this trend, and that Transpac rates

increasing the focus on freight and charter markets

over peak season will be around 10-15% above 2017 levels, and

and enhancing data on mainlane deployment and

Asia-Europe around 5%. Improving freight rates, while a positive

bunker charges.

development, remain vulnerable to rising costs, Richards adds.

modest realignment between charter and freight markets as liner

...COMING SOON. With the exception of the Asia-North Europe headhaul, mainlane

operators react to cost pressures and the wider industry awaits

Higher volume growth and more aggressive capacity management

After a pattern of divergence at the start of the year, July saw a

the impact of the potential trade war between the US and China, according to the latest Container Shipping Forecaster from MSI.

freight rates currently sit above their equivalent 2017 position.

are the obvious drivers to improved levels, but these gains will be @FREIGHTABASE.COM INFO

largely eroded by growing bunker costs, however, and liners will struggle with profitability for the remainder of the year.

Following an impressive run since the end of 2017, timecharter earnings have levelled off in recent weeks, a slowdown that began

In MSI's view, short-term mainlane growth will improve, but will not

with smaller feeder vessels and has now spread to larger units. While

be able to reverse the impacts of weak growth so far this year. Early

the charter market slowdown is partly seasonal, the lower level of

indications from US ports and bills of lading processing suggest that .

activity comes against a backdrop of service withdrawals which will

June import volumes surged, perhaps suggesting 'panic-buying' as the

impact larger units, according to Daniel Richards, Analyst at MSI.

trade war scenario worsened.

For feeder vessels, where there have not been notable service

Richards adds that while the noise around the imposition of trade

reductions, it is more likely that liners are holding back for other

tariffs focusses on the mainlane trades, their potential impact will

reasons: either to take some steam out of the market, or out

be felt more widely.

of prudence given potential trade war effects on regional trade routes. We now see limited upside for charter earnings over peak

It now seems unavoidable that the US and China will levy tariffs on

season given moves by liner operators to restructure services and

the large part and quite possibly all of their bilateral trade flows. The

restrict capacity.

largest effects will be felt on the eastbound Transpacific, but the key area to watch is how far tariffs on US imports risk disrupting complex

Freight markets saw an improved performance over the past month,

cross-border supply-chains which feed into finished products and

even if holding onto recent gains is proving difficult. Week 30 of 2017

which are especially key to the high density of regional and feeder

proved the peak for mainlane spot freight rates, which then declined

services in the intra-Asia market.

over peak season.

PEAK SEASON PROMISES BETTER BOX FREIGHT RATES

BUT LIMITED CHARTER MARKET UPSIDE FORWARDER magazine

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INDUSTRY NEWS

SEKO LOGISTICS INVESTS IN FLAGSHIP LONDON HEATHROW FACILITY 05 JULY 2018

TO SUPPORT CROSS-BORDER DEMAND FOR BRITISH & GLOBAL BRANDS

S

EKO Logistics is demonstrating its confidence in the

additional capacity to manage new business from British brands

continued cross-border growth potential of British

attracted by SEKO’s hybrid logistics solutions offering fulfilment,

brands globally by investing in a new flagship airfreight

forwarding, cross-border eCommerce and its award-winning

and omni-parcel services facility close to London Heathrow. The

supply chain software.

move comes as SEKO’s revenues are set to top £100 million in the UK in 2018 for the first time.

We are growing organically mainly on the strength of existing customer recommendations as well as our specialist expertise,

With Heathrow’s expansion gaining Government approval in June as

expanding global footprint and reputation for helping British companies

well as the UK aiming to double its export business to £1 trillion by

to quickly access the lucrative cross-border eCommerce space, which

2020 – and alongside Britain’s place in the world’s top five importing

has been our biggest growth area in the past 2-3 years. This will

countries – SEKO says Heathrow will become an even more vital

continue because of the international demand for British brands. Our

gateway for a plethora of new cross-border trading opportunities

decision to invest in this new facility close to Heathrow will make

for both British and international businesses.

the cross-border delivery process even easier for our customers.

Kieth O'Brien, SEKO’s Chief Operating Officer, EMEA

Moving into the new 22,000 sq ft purpose-built location in Egham this month is part of a £5 million-plus commitment to support SEKO customers’ fast-growing international shipment volumes, which includes the rapid expansion of pureplay e-tailer business from the UK to Australia, New Zealand and the U.S. It also provides

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WANT TO KNOW MORE? Further information can be found at sekologistics.com

SEKO opened its first UK location in 2003 and now operates eight

We are extremely confident in the level of global demand for high

facilities, including a 225,000 sq ft logistics centre in Milton Keynes

quality British brands and will continue to invest to help facilitate

from where it delivers a full range of omnichannel services for

their growth. Our hybrid logistics services, and the end-to-end

global order fulfilment, delivery management, returns solutions and

supply chain visibility we provide, means SEKO customers can focus

ecommerce for leading brands. Outside of the U.S, where SEKO was founded in 1976, the UK, boosted by the growth of eCommerce, is

on fulfilling their sales potential. And, as a customs broker and 3PL,

now the largest global market in a SEKO Logistics network spanning

we will also help to ensure they are fully-prepared for all eventualities

over 120 offices in more than 40 countries. Currently, the UK is the

once the full outcome of the UK-EU negotiations is known. This

third largest eCommerce market in the world, with 46% of UK SMEs

is supported also by the added peace of mind that comes from

exporting and receiving revenue from overseas.

us working closely with our neighbouring SEKO Logistics facilities in Europe, which underpins our ability to manage all customer

Speed and service drive growth. It is already clear that consumers

requirements,

Keith O’Brien said.

shop more and have higher cart spends with companies providing consistently higher service levels. And, quite often they are willing to

SEKO Logistics’ global expansion also saw the opening of its second

pay to receive a better service once they have confidence in a company’s

largest operation in Europe at Amsterdam’s Schiphol Logistics Park

ability to deliver. This is driving growth of eCommerce Express or

in February, bringing its entire service offering under one roof for

premium shipping options and expectations. It’s now possible, for

customers using SEKO’s cross-border eCommerce, Omni-Channel

example, for UK e-tailers to deliver to Asia and Australasia – collectively

and international transportation and fulfilment solutions. The

the largest eCommerce growth market in the world – in 2-3 days for

Amsterdam operation provides a further distribution channel into

under £10.00. Companies that deploy these increased service levels can

Europe for U.S. retailers and will help to spearhead the development

expect to see their businesses grow 1.6 times faster.

of the company’s Final Mile and White Glove services across the

Justin Irvine,

continent.

Commercial Director of SEKO Omni-Channel Logistics This investment increases SEKO’s ability in the Netherlands to handle fulfilment for multiple wholesale, retail and eCommerce channels, including reverse logistics and returns. It is also satisfying growing demand for the company’s value-added services, which include quality control checking, labelling, re-packing, adding and removing price tags, kitting and light assembly. SEKO also operates cross-dock operations for various customers in Amsterdam.

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INDUSTRY NEWS

DB CARGO UK TO POWER ALL RAIL SITES AND OFFICES 16 JULY 2018

WITH 100% RENEWABLE ELECTRICITY

D

B Cargo UK, Britain’s leading rail freight company, has

Our customers have long understood the environmental

announced that all its rail sites and offices will be powered

benefits of moving their goods via rail rather than road; however

by 100% renewable electricity thanks to a three-year

our customers are increasingly more environmentally aware

agreement with SSE Business Energy.

with "green issues" becoming prominent on their daily agendas.

This initiative not only demonstrates DB Cargo's understanding of

SSE Business Energy will supply all sites belonging to DB Cargo

our customers’ requirements but also supports DB Cargo’s vision

UK and will allow the rail freight company to report zero carbon

for global sustainability.

emission electricity, preventing an estimated 5,000 tonnes of CO2e

Roger Neary, Head of Sales, DB Cargo UK

from entering the atmosphere each year. The volume of carbon saved is the equivalent to powering almost 4,000 homes with green

This is a massive step forward to improving our impact on the

electricity, or taking circa 17 million miles driven by an average car

environment. We are committed to work with our suppliers to

off the road.

support our DB2020+ Group global strategy to become an EcoPioneer by 2020.

DB Cargo UK worked with Schneider Electric along with DB

Andrea Jones, Head of Procurement, DB Cargo UK

Schenker UK and Arriva UK Group to identify and evaluate supplier options and arrange the deal. The rail freight company ultimately

Producing electricity from sources which do not cause significant

selected SSE Business Energy based on price and additional services.

impact on the environment contributes significantly to our responsibility to tackle global warming and pollution. Utilising natural energy flows to create the cleanest energy sources makes good economic sense too.

Richard Lait,

Head of Safety, Security & Environment, DB Cargo UK

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WANT TO KNOW MORE? Further information can be found at uk.dbcargo.com

As technologies advance and prices fall, renewables make good

There is an increasing demand in the market for organisations

business sense, but with an array of options, finding the right source

to be more sustainable and environmentally conscious. SSE has

and supplier and negotiating favourable terms, can be daunting.

the broadest portfolio of renewable energy generating assets in

Through a rigorous selection process, DB Cargo made a milestone

the UK and Ireland, and we’re delighted to be able to use these

investment that serves its customers, communities and long-term

assets to offer SSE Green.

operational needs.

Amber McEwen, Head of Marketing, SSE Business Energy

Andy Dewis,

VP of Energy & Sustainability Service, Schneider Electric

...COMING SOON. INFO@FREIGHTABASE.COM

FORWARDER magazine

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INDUSTRY NEWS

TANDEM GLOBAL LOGISTICS NETWORK 19 JULY 2018

MOVES FORWARD WITH NEW STRATEGY

R

otterdam, 19 July 2018: The globally operating logistics

We were one of the first logistics networks to grant our partners

cooperative for air and sea freight, Tandem Global Logistics

exclusivity in their respective countries. Because of this exclusivity,

Network, has announced its new network strategy. Until

partners really have to be dedicated to Tandem. That way we can

the end of 2020, the 14 shareholding members and 68 cooperative

ensure that our clients keep receiving the best possible service to

partners will focus on quality, growth, value, and innovation.

which they are accustomed.

Tandem's Executive Board will measure the successes of this Quality Phase according to these four core tenets.

Founded in 2007, Tandem starts into its second decade with a new strategy.

In the first years of our cooperation, we aimed at expanding

our global reach by finding partners in the most important markets around the world. Now, the development of new quality and IT standards as well as an increase in shipments are becoming more crucial.

Frits Schouffoer, MD, Tandem Global Logistics Network

Quality control is vital in ensuring reliable services to customers in times of increasingly strict trade regulations and volatile market conditions.

Strengthening of Executive Board To ensure this, Tandem strengthens its Executive Board to consequently implement resolutions. The cooperative's Executive Board consists of three permanent members from the USA, Japan, and Germany plus one annually rotating shareholder - currently the partner from Canada. A more top down approach to decisionmaking is adopted to make sure every partner is committed to the network.

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In order to remain or become a co-operative Tandem partner certain key performance indicators (KPI) and requirements have to be met.

Among these are: total number of shipments, cooperation with Tandem partners whenever possible, branding their business as a Tandem partner, quality of service, and response time. Tandem requires partners to increase the number of shipments they handle over the network.

Expanding network, all services The Tandem network is growing constantly and is looking for new, self-driven partners who are interested in a long-term Moreover, growing digitisation of the forwarding sector makes

cooperation. Professionally managed and business driven, the

the partners' commitment to one platform under one brand ever

cooperative offers its partners exclusivity in their countries,

more important, since it makes network-wide implementation of

a network of carefully selected agents and the possibility to

IT-tools possible.

compete with international forwarders. Unlike many other logistics networks, Tandem requires their cooperative partners to offer all logistics services in-house. Since Tandem only appoints one partner in each country, this ensures that Tandem's clients can rely on full-service coverage globally.

ABOUT TANDEM GLOBAL LOGISTICS NETWORK Tandem Global Logistics was established in 2007 in the Netherlands with its headquarters in Rotterdam. Tandem is an international network of independent logistics operators with an in-depth knowledge of the global supply chain in airand sea freight, serving the worldwide trading market under a common image and strategy. Tandem Global Logistics has a presence in 80 countries with 200 offices and approximately 2,500 employees. The network is constantly expanding.

For more information, visit the website: www.tandemgloballogistics.net

FORWARDER magazine

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INDUSTRY NEWS 14 JULY 2018

LOGISTICS PLUS CELEBRATES

5 ANNIVERSARY OF OPERATIONS IN INDIA L TH

ogistics Plus Inc., a leading worldwide provider of

transportation, logistics and supply chain solutions, is proud

to celebrate its 5th year of business operating offices in India.

Today, the company provides a complete portfolio of freight, cargo, and logistics management solutions to, from and within India.

Logistics Plus has been doing business in India for nearly two decades, but five years ago, the company's founder and CEO, Jim Berlin, decided to make additional investments in the region with the creation of Logistics Plus India Pvt. Ltd. (aka LP India). Sundreysh Sarup was selected to lead the new division as its managing director with headquarters in New Delhi. Over the past five years, Sarup has overseen rapid growth and expansion that now includes branch offices in Bangalore, Chennai, Jalandhar, Gurgaon, Mumbai, and Pune.

Sundreysh has assembled a very competent team for us in India.

Thanks to his leadership over the past five years, LP India has become an important division for us, and has really established Logistics Plus as a company that views logistics in, out and within India as critical to global supply chains.

Jim Berlin, founder and CEO, Logistics Plus

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Visit www.logisticsplus.net/IndiaLogistics for more information about LP India.

S

ynergy Recycling, the nationwide gas cylinder retrieval and

In close working partnership with NAWDO (National Association

management specialists, have added an Ekeri side opening

of Waste Disposal Officers), the Environment Agency and the HSE,

trailer to its high-specification vehicle fleet which, says the

Synergy Recycling employs a national network of specially trained

company, will ease and speed-up loading while providing maximum

ADR and Haz-Chem operatives, along with a team of specialist

security and safety during the carriage of ‘high consequence’ goods.

technical partners to ensure the safe handling and disposal of a wide range of gasses and other volatile materials.

Working primarily for waste management businesses to handle gas and pressurised cylinders which have left the trading cycle and

Our bespoke handling services not only require highly reliable

temporarily entered the waste sector, Synergy specified the high-

equipment, but also a high level of expert knowledge and training across

security Ekeri body with 10 side doors per side, twin rear doors and

many areas of science and logistics practice. For example, a recent

central locking in order that cargo can be easily loaded and retrieved

contract for a military organisation involved the collection and handling

anywhere along the trailer bed.

of hazardous goods from deep within Afghanistan and then overland through several north-eastern countries. This sort of work requires a

This enables us to save a good deal of time, which is especially

superior standard of trailer which we believe only Ekeri can provide.

useful when making more than one collection or delivery on a single route. And although the concertina-type doors are built for

Ekeri’s products range from truck bodies with side doors to drawbar

reliability and high security, they are surprisingly easy to open and

and centre-axle trailers, along with semi-trailers, city trailers and

close. Altogether it makes life easier for the drivers while at the

step-frame trailers – for virtually all road transport applications,

same time providing all-round load security.

including temperature -controlled.

TRANSPORT SPECIALIST CHOOSES EKERI

Simon Roud, Managing Director, Synergy Recycling

FOR SECURE & EASY LOADING FORWARDER magazine

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INDUSTRY NEWS

KEEP THE PLANES FLYING & THE TRUCKS ROLLING SAYS FTA

F

TA, the UK’s leading membership association representing

This will be catastrophic for businesses trading with the EU,

the logistics industry, has warned the government’s Brexit

regardless of the Customs and Border issues. Yet no decision has

negotiators to prioritise the negotiation of aviation and road

been made to provide the logistics sector with the reassurance we

access agreements with the European Union, if all traffic and trade

need that this matter is being dealt with so that the country can

between the UK and the Continent is to keep moving after 29

keep trading effectively in the event of a No Deal exit next March.

March 2019.

Should the UK leave the EU without an agreed air deal, and with Discussions on the future Customs arrangements between the

the country no longer part of the EU’s aviation partnership, planes

UK and EU appear stalled, but the Government needs to move on

from 44 countries around the world would not be legally permitted

and prioritise separate agreements on international road transport

to arrive or depart from the UK. This could be disastrous for

and aviation to allow truck and planes to keep moving between the

businesses of all sizes which rely on just in time deliveries via the

UK and EU after Brexit,

UK’s airports which connect them to the rest of the world.

says James Hookham, Deputy Chief

Executive of FTA, which speaks on behalf of more than 17,000 UK logistics businesses.

To compound the problem further, without a road transportation deal, the UK could only have access to between 140 and 1,000

Leaving the Single Market means an end to the automatic rights

permits each day to allow British lorries to travel to and from the

for trucks to drive and planes to fly between the UK and the EU27

Continent. When you consider that up to 10,000 lorries pass

countries. The UK will also lose automatic access to the flying

through the Port of Dover alone daily, you can see that this number

rights contained in EU aviation agreements negotiated with other

is woefully short of the required total. Without an agreement which

countries, including the USA.

facilitates frictionless movement of vehicles between the UK and Europe, there is a very real prospect of severe road delays on both sides of the Channel, and, ultimately, a significant threat to the UK’s complex supply chain on which we all rely, from both a business and a personal point of view.

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WANT TO KNOW MORE? Further information can be found at www.fta.co.uk

On behalf of its members, FTA has been raising the issue of air

Efficient logistics is vital to keep Britain trading, directly having

and road freight prioritisation with government contacts since

an impact on more than seven million people employed in

the triggering of Article 50 in 2017. But, as Hookham says, other

the making, selling and moving of goods. With Brexit, new

priorities seem to have taken hold:

technology and other disruptive forces driving change in the way goods move across borders and through the supply chain,

Of course, the Brexit negotiation process is a complex one,

logistics has never been more important to UK plc. A champion

with many different strands. But we find it incredible that nothing

and challenger, FTA speaks to Government with one voice on

has been done so far about the basic need to move people and

behalf of the whole sector, with members from the road, rail,

trade between the UK and its most significant trading partner

sea and air industries, as well as the buyers of freight services

– the EU – in the most effortless way possible. The logistics

such as retailers and manufacturers.

industry is ready and waiting to ensure that our shops, businesses, factories and hospitals continue to be stocked with whatever they need, but without assurances that these agreements are to be prioritised, operators are being set up to fail the very customers we are committed to serve. The logistics industry needs a very real commitment from government that air and road agreements are at the top of the agenda when negotiations resume in Brussels in September – the clock is ticking for business, and there is not much time left in which to reach a solution.

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INDUSTRY NEWS

NYSHEX EXPANDS CARRIER MEMBER NETWORK 24 JULY 2018

WITH ADDITION OF HYUNDAI MERCHANT MARINE

T

he New York Shipping Exchange (NYSHEX), the innovator

membership and unlocking the benefits of reliable digital

of the first reliable digital forward freight contract for

contracting via the exchange's easy-to-use digital framework

global container shipping, today announces the addition of

Gordon Downes, CEO, NYSHEX

Hyundai Merchant Marine (HMM) as the newest carrier member to join the exchange.

NYSHEX current ocean carrier members represent all three major container shipping alliances: H+2M, Ocean Alliance and THE

HMM joins a group of innovative carriers - Maersk Line, CMA CGM,

Alliance. This provides global shippers with a broad array of service

Hapag Lloyd, OOCL, and COSCO - who have embraced the value of

options to choose from especially when market or infrastructure

digital contracting and fully enforceable ocean freight contracts as a

challenges have the potential to impact the integrity of their supply

new offering for their customers. A model introduced by NYSHEX

chains. With six of the leading global ocean carriers on NYSHEX,

that is proven by a 99.8% fulfillment rate. HMM joins NYSHEX at

over 52% of global capacity is represented.

a great time, as both shipper membership and carrier offerings are growing rapidly.

We are committed to delivering reliability, differentiation and options to our customers. HMM is focused on digital solutions that

We are thrilled to welcome HMM as a carrier member of

allow our customers to work online similar to how they live their daily

the exchange who joins our other carriers in bringing a virtuous

lives. NYSHEX has created an easy to use healthy industry solution

cycle of reliable bookings and services to global shippers. As

that significantly reduces inefficiencies, contracting complexity with a

an innovator in reliability and technology, HMM provides our

fixed all-in rate and delivers unmatched reliability for our customers'

shipper members with additional service options at an ideal time

global shipments. NYSHEX can be a powerful and meaningful outlet

as new routings and new trade lanes are being added daily. Global

to access mutually committed service with our customers,

shippers of all types are welcoming the value of NYSHEX's free

Lawrence Burns, Senior Vice President of Trades and Sales, Hyundai Merchant Marine

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MAERSK & SHETRADES SIGN A MEMORANDUM OF UNDERSTANDING TO

CONNECT WOMEN VIA A GLOBAL NETWORK M

09 JULY 2018

aersk has made a public commitment to empower

The SheTrades initiative was launched in 2015 by the International

women in trade, in signing a significant agreement

Trade Centre, a multilateral agency linked with the World Trade

with SheTrades Global.

Organization (WTO) and the United Nations (UN).

Anita de Werd, Global Head Marketing and Business

The ITC reports that corporations struggle to increase the

Development for Damco International, signed the memorandum

participation of women entrepreneurs in their supply chains

of understanding on behalf of Maersk, on stage at the SheTrades

because of the difficulty identifying suitable companies to

Global event in Liverpool on Thursday 29 June.

engage with as potential suppliers. The SheTrades initiative seeks to connect one million women entrepreneurs to the global market by 2020.

The MOU means that Maersk will cont=ibute to building the

With NYSHEX, HMM has the ability to offer a product which

capacity of the more than 10,000 female entrepreneur who are

allows shippers the ability to agree on and control their costs

members of the SheTrades network on shetrades.com

upfront. When contracting via NYSHEX shippers will receive a secure space and equipment commitment from HMM which guarantees the transport of their shipment.

HMM will begin posting offers on the exchange August 6, 2018 for the Transpacific Westbound trade.

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INDUSTRY NEWS

LOGISTICS SECTOR FACING A PERFECT STORM 6 JULY 2018

SAYS UKWA CEO

S

peaking at the recent United Kingdom Warehousing

commitment to invest some $900 million per year in building

Association (UKWA) Annual Awards Lunch, Peter Ward

infrastructure that will allow Chinese goods to reach 65% of the

– UKWA’s CEO, warned that global political and economic

world’s population and 35% of global trade. And, of course, here

uncertainty allied to societal shifts and changing consumer behaviour

in Europe against a background of political uncertainty in many

is creating 'a perfect storm that is driving an unprecedented pace

countries we are still grappling with the unpredictable fall-out from

of change within the logistics sector'. However, he added that the

the Brexit vote.

future offers tremendous opportunities for those companies capable of adapting their working practices to the needs of the modern

The current and future logistics landscape is one that

commercial landscape.

will be negotiated successfully only by companies that are able to recognise opportunity, embrace innovation and adapt to operate in

The continued demise of the high street means that retailers

an unpredictable world. Next year will mark the 75th anniversary

are having to face up to the challenge of re-shaping their routes

of UKWA’s inception and I think the challenges faced by our sector

to market to meet the ever-increasing demands of technology-

at the present time are probably unique in the association’s long

enabled consumers. As a result, logistics has become ‘the new

history. Consequently UKWA’s role as the ‘Voice of the UK Logistics

retail'. But, a short supply of new warehousing stock in the required

Industry’ has rarely been more significant, which is why more and

locations, increasing rents, a shrinking labour pool and a transport

more logistics companies, retailers and manufacturers are joining

infrastructure that, in many places, is creaking, means that logistics

the ranks of our membership.

professionals are under greater pressure than ever to deliver new and innovative solutions that meet the demand for shorter lead

Held at London’s Dorchester Hotel, UKWA’s Annual Awards

times and faster delivery.

Lunch was attended by over 450 senior supply chain professionals from some of the UK’s leading logistics services, retail and

In terms of global supply chains, we have to contend with

President Trump’s ‘America First’ policy and all of its serious tariff and anti-trade implications, while in China we’re seeing a massive

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manufacturing companies.

WANT TO KNOW MORE? Further information can be found at www.ukwa.org.uk

T

he United Kingdom Warehousing Association

UKWA is indebted to Lord Brabazon for his outstanding support

(UKWA) has announced that its new Honorary

over more than a quarter of a century and we are delighted to be

President is Anne McIntosh, Baroness McIntosh

able to announce such a capable successor as Baroness McIntosh.

of Pickering.

I very much look forward to working with Baroness McIntosh and am confident that she will make an extremely valuable contribution

Baroness McIntosh replaces Ivon Moore-Brabazon, Lord

to the Association as we strive to ensure that UKWA continues to

Brabazon of Tara, who recently announced his decision to

serve its membership well.

stand down having served in the role for 26 years.

Peter Ward, CEO, UKWA

In a distinguished political career, Baroness McIntosh of Pickering represented the Thirsk and Malton and Vale of York constituencies as a Conservative Member of Parliament and served as an MEP before being awarded a life peerage and taking her place in the House of Lords in 2015.

Baroness McIntosh commented:

This is a very vibrant time

for the logistics industry. The world is going through a period of change, which is bringing a unique set of challenges yet extraordinary opportunities to the sector. UKWA’s ability to broker trusted information between members and policy makers means that the role of the Association as the voice of the logistics industry has never been more significant.

9 JULY 2018

BARONESS MCINTOSH OF PICKERING IS

NEW UKWA PRESIDENT FORWARDER magazine

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INDUSTRY NEWS 16 JULY 2018

MTO ACCREDITATION OPENS

GROWTH OPPORTUNITY FOR DIMERCO IN INDIA T aiwan-based transportation and logistics specialist Dimerco

The manufacturing hubs in India, which contribute a major

has been awarded MTO (Multimodal Transport Operator)

share of exports, are located deep in the hinterland and far away

status in India, opening up new opportunities for growth

from the gateway ports. Therefore, the potential for multimodal

for the company in the subcontinent.

transportation – including long and short hauls – is immense.

As a Multimodal Transport Operator, Dimerco can now take

Although well established in India, recognized as a Top 5 Freight

responsibility for transporting cargo from one point to another,

Forwarder for inbound volume of Chennai Air Cargo Complex by

utilising more than one mode of transport, ensuring more efficient

AAI Cargo Logistics and Allied Services with a network of six owned

and cost-effective door to-door movement of goods for our

offices and twelve partner offices, the MTO license will now enable

customers. We can also now work better with ocean carriers,

Dimerco to provide extended services to shippers, moving cargo

since carriers do not handle shipments from offline/inland areas

from any land point in India to and from any destination in the world,

of India, so for Dimerco MTO recognition is key for our business

under a single Contract of Carriage.

development and carrier relationships in India.

Under the terms of India’s Multimodal Transportation Act, only

The MTO certification has not only enabled Dimerco to provide

those companies who are registered by the Director General of

more extensive multimodal services to customers, but has also

Shipping can carry out Multimodal Transportation, to protect the

gained recognition for the company within the international

interests of shippers. Dimerco’s MTO accreditation demonstrates

forwarding community as approved by the Indian government for

that it has the necessary expertise, infrastructure and financial status

multimodal transport operations.

to undertake such Multimodal Transportation.

According to Mr. Edward Lin, CEO of Dimerco, the achievement of MTO status will benefit both customers and partner carriers:

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WANT TO KNOW MORE? Further information can be found at www.krone.de

K

rone keeps it cool for temperature-controlled specialist.

N&K Spedition is one of Krone's largest refrigeration

ABOUT N&K SPEDITION

customers and has just received its 1,000th refrigerated

N&K Spedition was founded in Esbjerg by Per B. Jensen in

semitrailer from Krone Fleet Denmark since 2010.

1988. The company has more than 25 years’ experience as a transport operator with a focus on transporting fresh

N&K’s fleet of semitrailers is equipped with Krone Telematics,

and frozen goods to Western and Eastern Europe. Its main

which enables all data to be scanned into N&K's internal IT system.

headquarters is in Esbjerg, Denmark, and the company has

N&K has currently commissioned 225 new refrigerated semitrailers

subsidiaries in Norway, Sweden, Lithuania, and Spain.

for delivery during 2018/2019. The last order includes several refrigerated vehicles with meat-hanging rails, piggyback trailers, and single-temp’ trailers.

Both of our companies have had a great and positive relationship for several years. Thanks to our joint achievements, we have built a very stable partnership and improved our respective positions in the market.

Søren Outzen, General Manager, Krone Fleet A/S, Denmark

We, too, at N&K Spedition are very pleased regarding our collaboration with Krone Fleet. Our close relationship and mutual trust foster a steady growth and we see ourselves as a reliable partner.

Per B. Jensen, N&K Spedition.

1,000 TRAILERS DELIVERED TO N&K SPEDITION IN ESBJERG, DENMARK FORWARDER magazine

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INDUSTRY NEWS 5 JULY 2018

FREIGHTLINER SIGNS

EXCLUSIVE RAILSMART DEAL WITH 3SQUARED F reightliner, a subsidiary of Genesee & Wyoming Inc. (G&W),

RailSmart’s software will also interface with a number of other

today announced that it has selected the RailSmart suite of

Freightliner systems, helping the business share information more

operational software designed specifically for rail operators

effectively across its departments, reducing duplication and unlocking

from software development specialists 3Squared.

In the five-year deal, Freightliner is not only investing in 3Squared’s

additional benefits.

We are delighted to be working with G&W and the Freightliner team

existing, leading-edge RailSmart products, but will collaborate closely on

as the industry embarks on this monumental shift to a digital railway,

exclusive future RailSmart developments, putting G&W and Freightliner

Tim Jones, MD, 3Squared Ltd.

at the forefront of digital transformation in the UK rail industry.

RailSmart will transform our UK rail business. Outdated, timeconsuming, manual practices will be replaced with the latest intuitive

ABOUT G&W

Cloud and mobile-based platforms to streamline processes, increase

G&W owns or leases 122 freight railroads organised in nine

productivity and support us in delivering an improved, even more

locally managed operating regions with 8,000 employees

reliable service to our customers.

serving 3,000 customers. G&W’s UK/Europe Region includes

Neil McNicholas, MD, Freightliner – UK/Europe Region Rail Services

Freightliner; the UK’s largest rail maritime intermodal operator and second-largest freight rail provider, as well as regional rail

The RailSmart suite of software will initially be rolled out in the UK,

services in Continental Europe. G&W subsidiaries and joint

starting with the competency management system RailSmart EDS and

ventures also provide rail service at more than 40 major ports,

RailSmart ORS, a Cloud and mobile-based solution for the rostering of

rail-ferry service between the U.S. Southeast and Mexico,

employees. Both are planned to be in operation later this year. Subsequent

transload services, contract coal loading, and industrial railcar

modules will be delivered later this year and in the early part of 2019,

switching and repair.

driving improvements and efficiencies in other areas of the business.

36

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ISSUE31

WANT TO KNOW MORE? Further information can be found at www.pkmarine.co.uk

E

stablished in 1970, P.K.Marine Freight Services Limited

Features of PKM:

offer an exemplary export handling service. PKM’s previous contracts have included working for the MoD and various

ISO9001 certified

Government Departments.

Their experience in export packing, case-making, cargo handling,

3 internal cranes with a lifting capacity of 10 tonne each

48-tonne forklift truck

High-quality export packing service

storage and containerisation, and specialising in large consolidation projects means that your goods will be handled, export packed and forwarded in a professional manner.

So what can PKM offer you?

Services range from export packing, air freight and sea freight hazardous goods, storage, consolidation, containerisation, haulage and forwarding.

Bespoke designed cases and crates using latest CAD programmes

With the technology to design and manufacture bespoke timber and plywood cases and crates, goods will arrive safely and securely.

PKM retain a 70,000 sq. ft. warehouse on a 6 acre site, with availability for indoor or outdoor storage at their premises in Knowsley, Merseyside. Providing CCTV coverage and remote monitoring.

PKM offer a flexible service, packaged to your requirements.

Whether that be collecting and packing goods at their premises or packing on site at customers’ premises.

Rachel Jefferies, Editor, FORWARDER magazine 8 AUGUST 2018

INTRODUCING

P.K.MARINE FREIGHT SERVICES LIMITED FORWARDER magazine

ISSUE31

37

eSHOTCAMPAIGNS

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NEWSLETTERS

Internal and external communications. Newsletter production as well as content writing as required. Newsletters are an excellent way to increase client awareness of new services and keep employees fully engaged.

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FORWARDERDIRECTORY

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FOCUS ROUNDUP

UK DISTRIBUTION & NETWORKS

JERSEY POST INVESTS IN PARCEL MONKEY T 27 MARCH 2018

he Jersey Post Group has announced that it has completed

partnering with the Estonian company, Freselle Logistics, as well as an

its investment in Parcel Monkey, an experienced, holistic

investment in the Hong Kong based business, A2B Limited, a leading

parcel delivery service enabler and provider.

name in mail and fulfilment solutions in Hong Kong and China.

Based in Southampton, Parcel Monkey was founded in 2009 by current

The investment in Parcel Monkey provides Jersey Post and its

Managing Director Nav Ramiah. Now, Parcel Monkey specialises in

customers with the final piece of the parcel solution portfolio - the

four diverse, yet complementary, parcel service elements:

enabling ecommerce platform that can bring together the global network and service providers into one, easy-to-access location.

•• A parcel delivery comparison service website whereby Parcel Monkey provides parcel services at competitive pricing for consumers based on pre-approved carriers

Our international strategy is to ensure the long-term revenue growth and stability for Jersey Post, through providing a complete global solution. It is imperative that this solution works for customers

•• A global trading platform that provides a marketplace interface through which parcel carriers can sell their services

based overseas, but equally, if not more so, for those based locally who can expand their market reach through our extended partnership network. The investment in Parcel Monkey ensures that we are able

•• Outsourced warehousing, fulfilment and distribution services for online retailers

to consolidate our various partner organisations via a comprehensive front-end trading platform that can host and promote the range of services offered by this global partner network.

•• An online service for retailers to create an ecommerce

Tim Brown, Chief Executive, Jersey Post

storefront including website builder, domain name and hosting Everyone here feels very excited and invigorated to be working The investment in Parcel Monkey is the latest in Jersey Post's

with Jersey Post. I believe that the relationship will be a real boost to

international strategy to exploit opportunities outside the finite

Parcel Monkey's global ambitions and provide brand strength through

local market. In 2016 Jersey Post purchased a UK based European

Jersey Post's postal brand and in-depth postal industry knowledge. I

logistics provider and a customs clearance agent located at Heathrow.

really believe that our relationship with Jersey Post will provide the

In 2017, Jersey Post continued to implement its strategy by investing

catalyst to further innovation, especially in the tracked mail sector.

in Global eParcel Solutions (GePS), based in Miami, and more recently

Nav Ramiah, Managing Director at Parcel Monkey

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ISSUE31

WANT TO KNOW MORE? Further information can be found at rifworldwide.co.uk

B

edfordshire-based RIF Logistics has outlined its ambitious

track and trace, intelligent order picking and a real-time warehouse

growth plans with the announcement of a new partnership

performance dashboard. For RIF Logistics, there was also the added

with supply chain technology specialist, Access Group.

benefit of automated courier integration into parcel couriers such as TNT, DPD and Parcel Force.

The 3PL provider, which is part of the global RIF Worldwide network, currently operates from a single-site warehouse in Dunstable. With

For Zaeem Batavia, warehouse management system (WMS)

plans to increase the number of locations, it was felt that a new

specialist at Access Group, the requirements of RIF Logistics reflect

software provider was needed to facilitate this rapid growth.

the wider industry:

The team selected Access Group’s Access Delta WMS as a scalable

The challenge for anyone in the logistics sector at the moment

solution to grow in line with the company, with the solution fully-

is to balance the streamlining of warehousing, production, planning

functional just seven weeks after the initial order.

and finances, whilst also achieving growth. This is a particularly tricky task for 3PLs as the sector is highly competitive. As software authors

For any business to grow, they need the right systems and the

with 25 years’ experience, we use proven technology to push growth

right partners. It was clear from the initial discussions that Access

for logistics firms. Working alongside RIF Logistics on its journey to

Delta WMS is the best system for the 3PL sector. We also need

drive new levels of efficiency is the perfect example of this. From

to accommodate market changes. There’s a definite change to

order to implementation, we had the team up and running in just

e-commerce fulfilment and we need to be certain that we have the

seven weeks, allowing RIF Logistics to quickly start passing on the

software in place to facilitate this transition and allow us to achieve

benefits of the new system to its customers.

a larger market share. The functionality and experience that Access Delta WMS has makes the team the ideal service provider as we

Access Group supports over 12,000 customers across 11 different

expand our business.

divisions. The company employs more than 1,400 people, who work

Dominic Bacon, Managing Director, RIF Logistics

from eight different locations throughout the UK.

Access Delta WMS is designed to improve the capacity and

For more on RIF Logistics, visit www.rifworldwide.co.uk. Further

accuracy of warehouse operations. Based on a familiar Microsoft

details on Access Group’s solutions for the supply chain sector can

Windows environment, it has a number of key features, including

be found at www.theaccessgroup.com.

11 JANUARY 2018

FORWARDER magazine

ISSUE31

43

FOCUS ROUNDUP

SOUTH WEST

DAVIES TURNER IS SHIPSHAPE 23 MAY 2018

IN BRISTOL

A

new multi-user distribution centre has been developed in the

Our Bristol regional HQ which also houses Davies Turner Air Cargo,

UK, near Avonmouth, Bristol, by Davies Turner the UK's

has had outstanding success and is expanding rapidly in co-operation

leading independent freight services and logistics provider,

with our European partners plus the main existing and emerging

and is now fully operational. The new hub at Central Park by Western

markets worldwide. The company already operates other warehouses

Approach is the company’s largest to date at 150,000 sq ft (14,000 sq

nearby, with each site delivering complementary supply chain solutions.

m) and adds to Davies Turner's nationwide warehousing network.

This cluster-based approach based on our freehold sites will allow us to pool our local management and labour resources. It represents a

The building has a high-bay fully racked area, with a top beam lift

much-needed expansion of capacity serving our customers nationwide

of 17.5 m and eaves height of 19 m, making it one of the highest

as well as in South Wales and the West Country.

in Europe for VNA forklift operations. The site can hold 27,000

Philip Stephenson, Chairman, Davies Turner Plc

standard pallets, leaving around 3,000 spare half height locations for stacking cartons or low pallets by the ground floor pick spaces.

Looking to the future, the company has bought enough land (12 acres (5 ha) at Central Park to develop a second warehouse on the

Four mezzanine floors have been built, with an average area of

same site capable of adding at least another 121,000 sq ft (11,250 sq

35,000 sq ft (3,158.7 sq m), each with conveyor and pallet lift access

m) as business expands again, following the pattern set at its other

from the ground floor as well as between each of the mezzanine

regional distribution centres over the last 25 years.

decks. These multistorey mezzanines are suitable for sortation, rework, and fulfilment services required for the company’s growing

One advantage of this phased construction is that the second building

e-commerce activities and online retail logistics business.

can, if necessary, be designed for a specific customer, allowing for a bespoke layout and specialist automation.

Access to the warehouse is through 18 loading docks plus a separate drive-in ramp at one end and an extra wide door at the other for

The site could bring up to 250 jobs to the area, with a variety of jobs

out-of-gauge freight, which sits under a large canopy where double-

available from office to warehousing roles.

decker pallet trailers can also be loaded.

Central Park is a 600 acre (245 Ha) warehousing and logistics The site has been fully secured with palisade fencing and barriers

development, strategically located and designed to be the South

controlling vehicle arrivals and departures.

West’s premier distribution park.

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ISSUE31

WANT TO KNOW MORE? Further information can be found at www.trutac.co.uk

S

parks Transport, one of the largest privately-owned

Earned recognition is something we thought a company of our standing

transport companies in the South West have greatly

and reputation should naturally adopt, and having an effective range of driver

improved compliance control since switching over to

and vehicle reporting functions in place, helps to make this possible.

TruTac’s fleet management software.

For example, using TruAnalysis, Sparks can instantly detect driver

With 150 HGVs delivering to every corner of the UK and Ireland,

infringements and immediately take action. Whereas with their

keeping tabs on each vehicle and driver has, according to Director

previous system, there was an unacceptable delay in detecting any

Jon Sparks, brought many challenges – particularly as the regulations

problems as the reporting process had an unavoidable time lag.

governing commercial transport have become ever more stringent.

With TruTac software we monitor all our key performance data With this many vehicles and drivers the potential for mistakes

live and don’t have to wait around for the information. It’s virtually

or to let something slip through the net is quite high. In the past

instant. This means we have the info’ at our fingertips and can satisfy

we have needed to employ more administrators for longer periods

any DVSA checks at a moment’s notice with complete confidence.

just to monitor and report basic compliance information. Now,

Furthermore, we not only have a more dynamic control system, but

using TruTac’s TruAnalysis software, we get things done quickly

are saving a lot of precious administration time.

and accurately, which not only keeps us compliant but allows us to concentrate on efficiently running the day to day operation.

TruTac, one of the UK’s leading fleet management software designers, also provided the technical advice and personal training required to

Formed around 85 years ago and based in Glastonbury, Sparks

assist Sparks Transport with the transition from one system to another.

Transport provide a general distribution and warehousing service for supermarkets and many other suppliers including fashion, pet

It was extremely fast and efficient. Effectively we jumped from

foods and miscellaneous dry goods. The modern fleet is backed by

one running horse onto another without tripping up and if we need

120,000 sq ft of warehousing on an impressive nine-acre site.

any on-the-job help, it comes without delay. It’s only been around 8 months but no question, the investment has paid for itself already.

17 JULY 2018

LEADING SOUTH-WEST LOGISTICS OPERATOR TURNS TO TRUTAC

FOR TIME-SAVING COMPLIANCE FORWARDER magazine

ISSUE31

45

FOCUS ROUNDUP

MIDDLE EAST

14 SEPTEMBER 2017

CARGOLUX MOVES

DUBAI HANDLING TO EMIRATES A ll Cargolux flights to and from Dubai World Central

The handling cooperation at both hubs facilitates seamless

(DWC) are handled by Emirates SkyCargo since early

movement of cargo between the two operators. In addition,

September 2017. This move follows the cooperation

interline agreements between both airlines further strengthen

agreement that the Luxembourg-based carrier signed with Emirates

the cooperation and give customers a wider range of services and

SkyCargo in May 2017. Emirates’ cargo flights to Luxembourg are

destinations. The hub connectivity between Dubai and Luxembourg

already handled by Cargolux’s partner Luxair Cargo.

also contributes to boost the position of both locations as major logistics hubs and distribution centres in their respective regions.

Customers benefit from Cargolux’s move in Dubai and can now enjoy state-of-the-art facilities with the most modern and up-topharma traffic in the region. As a GDP-certified company, Cargolux

ABOUT CARGOLUX AIRLINES INTERNATIONAL

insists on delivering the best possible service for its customers; an

Cargolux, based in Luxembourg, is Europe’s leading all-

important reason for the cooperation with Emirates SkyCargo at

cargo airline with a modern and efficient fleet composed of

its new Dubai facility. In Luxembourg, Luxair Cargo operates one

14 Boeing 747-8 freighters and 12 Boeing 747-400 freighters.

of the most modern healthcare centers in Europe, which is also

The Cargolux worldwide network covers 90 destinations,

GDP-certified.

some 70 of which are served on scheduled all-cargo flights.

date tools and equipment, especially in view of Cargolux’s increasing

The company has more than 85 offices in over 50 countries, Emirates’ ultra-modern facility, Emirates SkyCentral, situated within

and operates an extensive global trucking network to

the Dubai World Central complex, has dedicated temperature

more than 250 destinations as well as full and part-charter

controlled areas, cold storage rooms, cool cells and pharmaceutical

services. Cargolux also offers third-party maintenance at its

storage rooms. It enables Cargolux to offer its customers fast and

modern two-bay maintenance hangar in Luxembourg. The

efficient services with high connectivity. Emirates SkyCargo’s specially

company is specialized in B747 line and hangar maintenance

commissioned fleet of trucks connect DWC to all other UAE airports,

up to and including C-Checks. It offers a range of specialized

including Abu Dhabi, Sharjah and the Jebel Ali Free Zone.

maintenance services and holds line maintenance approval for 777 aircraft. The Cargolux Group employs close to 1,900 staff worldwide.

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ISSUE31

WANT TO KNOW MORE? Further information can be found at www.milaha.com

M

ilaha, a maritime and logistics conglomerate based in

The launch of the 'Milaha NVOCC Tracking' app comes as the Milaha

Qatar, has launched a mobile application that allows

group continues to enhance its diverse portfolio of marine and logistics

its customers to track their shipments around the

services. The company has recently expanded into several new

world using a bill of lading ID or container number. Through the

shipping routes and accelerated the deployment of new supply chain

new, free app – named 'Milaha NVOCC Tracking' (iOS, Android)

solutions across a number of countries. Milaha’s NVOCC services

– customers will also have access to the company’s NVOCC (Non-

now cover 20 ports in the Middle East and Indian Subcontinent.

Vessel Operating Common Carrier) voyage schedules, arranged by time or location, and will also be able to provide feedback on the company’s services. Further upgrades to the app are already underway, and will include the ability to make rate requests and shipment bookings directly through the app.

Commenting on the launch of the new app, Milaha’s President and CEO Mr. Abdulrahman Essa Al-Mannai said,

In line with

our commitment to provide transparent, versatile services to our customers, we have launched the Milaha NVOCC Tracking app, which will enable them to access the information they need on their cargoes wherever they are around the world. Very few NVOCCs and main-line operators have a similar mobile tracking app, which adds a layer of flexibility and accessibility for our customers as it complements our existing online tracking system.

1 OCTOBER 2017

MILAHA LAUNCHES

NVOCC TRACKING APP FOR SMARTPHONES FORWARDER magazine

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FOCUS ROUNDUP

MIDDLE EAST

2 AUGUST 2017

AMERICAN AIRLINES CARGO

GROWS MIDDLE EAST PRESENCE

WITH NEW GENERAL SALES AGENT

A

merican Airlines Cargo has chosen Heavyweight Air

We will be deploying our local market experts who know

Express (HAE) as its General Sales Agent (GSA) in the

where business opportunities are in this region for American.

United Arab Emirates. HAE replaces long-standing

We have an active customer base across the region and aim

GSA, Airline Cargo Resources (ACR) which has recently chosen to

to support the expanding American network with freight

downsize its commitments in the region.

generated in the thriving economies of the UAE through our offices here.

This is the second area of the world in which HAE was chosen as

Peter Kerins, HAE Group, based in Dubai

American's GSA following its appointment to cover sales across a number of countries in central, east and north Africa, as well as

American's established customer base in the Middle East

South Africa in mid-2016.

already handles a variety of cargo traffic such as electronics and e-commerce goods out of the region.

Following a thorough search, we are very pleased to have chosen HAE based on their extensive knowledge of the Middle East market, their innovative approach, comprehensive network and – more crucially – their very strong relationship with some key partners of American Airlines in Dubai.

Richard Hartmann, Regional Manager, American Airlines Cargo

AMERICAN AIRLINES CARGO

– Cargo Sales, South Asia, Middle East and Africa

American Airlines Group is the holding company for American Airlines. American provides one of

As with other local markets in Europe, the Middle East and Africa

the largest cargo networks in the world with cargo

where American operates offline, the majority of traffic will initially

terminals and interline connections across the globe.

route over London Heathrow (LHR), where the strength of the

Every day, American transports cargo between major

airline's international network means that it can look to creatively

cities in the United States, Europe, Canada, Mexico,

access both its U.S. operation and onward destinations such as

the Caribbean, Latin America and Asia-Pacific.

Central and South America on its widebody aircraft.

48

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Search for ‘FORWARDER’ and tap the

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FOCUS ROUNDUP

MIDDLE EAST

15 FEBRUARY 2017

EMIRATES SKYCARGO TRANSPORTS

FIRST SPACE SATELLITE MANUFACTURED IN THE UAE E mirates SkyCargo, the freight division of Emirates, has

It has been a journey of nearly five years from the time the Mohammed

transported KhalifaSat- the first satellite developed and built

Bin Rashid Space Centre commenced the manufacture of KhalifaSat to

by Emirati engineers in the UAE at the Mohammed Bin Rashid

now where we’re getting ready for the final launch. We needed a partner

Space Centre (MBRSC). As the first step in its journey to space,

who had the capability and expertise to transport KhalifaSat from Dubai

KhalifaSat was flown from Dubai to Incheon International Airport in

without compromising its sensitive instrumentation and components.

South Korea on an Emirates SkyCargo Boeing 777 freighter aircraft

Emirates SkyCargo worked with us over a three month period to make

that was specially chartered for the occasion. Emirates SkyCargo also

sure that the entire transportation process went smoothly,

unveiled a special branded truck to mark the event.

Salem Al Marri, Assistant Director General for Scientific and Technical

said

Affairs, Mohammed Bin Rashid Space Centre.

The KhalifaSat project was launched in 2013 by His Highness Sheikh Mohammed bin Rashid Al Maktoum, Vice President and

Given the extremely sensitive nature of the shipment, teams from

Prime Minister of the UAE and Ruler of Dubai, with the aim of

Emirates SkyCargo and MBRSC worked together from November

manufacturing the first space satellite on UAE soil. Following its

2017 to prepare and plan all the steps in the movement of the satellite

launch in 2018, the remote sensing satellite will provide images of

from Dubai to Incheon airport. The satellite was first moved from

earth for practical application in a variety of industries.

MBRSC’s manufacturing facility in Dubai to the Emirates SkyCentral DWC freighter cargo terminal at Dubai World Central airport on a

Over the years Emirates SkyCargo has transported a wide variety of

dedicated remotely monitored Emirates SkyCargo truck travelling

unusual cargo but being able to transport the first satellite manufactured

on a geo-fenced route with a police escort for maximum security. A

in the UAE is a unique honour. We are delighted to bring our expertise in

number of trial loading exercises were also conducted by Emirates

air transportation to the table on this historic and momentous occasion.

SkyCargo and MBRSC to ensure that operations went smoothly

Nabil Sultan, Divisional Senior Vice President – Cargo, Emirates

during the actual transportation of the satellite.

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ISSUE31

The satellite was then loaded through the wide main deck doors on

About Emirates

the Emirates SkyCargo Boeing 777 freighter aircraft. The air cargo

Emirates airline operates 133 non-stop flights per week from the

carrier’s team of cross-functional specialists including specialised

UK to Dubai – six services a day from Heathrow, three daily from

loadmasters drew up an optimal loading plan on the aircraft for the

London Gatwick and Manchester, two daily from Birmingham and

safe transportation of the satellite.

Glasgow, and a daily service from Newcastle. An extra daily service will launch from London Stansted airport in June 2018. In Dubai,

In addition to loading and transportation, detailed planning was

passengers can connect to flights on Emirates’ global network which

involved from Emirates Skycargo to ensure aircraft and crew

spans 154 passenger destinations across six continents.

availability as well as obtaining all relevant permissions for operating a chartered freighter flight to Incheon International airport.

About Emirates SkyCargo Emirates SkyCargo is the largest international airline cargo operator

Emirates SkyCargo’s charter operations

in the world. With an unrivalled route network, we connect cargo

Between January and December 2017, Emirates SkyCargo’s fleet

customers to over 150 cities in 83 countries on six continents and

of 14 freighter aircraft have carried out over 370 charter flights

operate in many of the world’s fastest developing markets. Our

to 140 destinations. This is over and above Emirates SkyCargo’s

cargo hold capacity comprises Emirates’ fleet of over 255 aircraft,

scheduled freighter operations to over 40 global destinations

including 14 freighters – 13 Boeing 777-Fs and one B747-400ERFs.

every week. A wide variety of cargo- from equipment for music concerts to outsized machinery and components for construction

Emirates SkyCargo operates state-of-the-art cargo facilities at

and manufacturing industries; from aircraft engines to yachts were

its dual hub locations in Dubai International Airport (DXB) and

transported by charter flights through Emirates SkyCargo.

Dubai World Central (DWC) with cargo being moved 24/7 by truck between the two airports via a bonded virtual corridor.

Emirates SkyCargo is at the forefront of the global air cargo industry offering cargo capacity on its fleet of over 260 aircraft. The air cargo

Emirates SkyCargo offers specialised cool chain solutions

carrier combines a modern fleet, state of the art infrastructure and

for perishables and temperature sensitive product such as

experienced staff to achieve the highest standards of service delivery

pharmaceuticals. The carrier operates the first and the largest GDP

and customer satisfaction.

certified multi-airport hub in the world with 8600 square metres of dedicated space for pharmaceuticals across its hub.

FORWARDER magazine

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51

FORWARDER Directory POWERED BY

The FORWARDER Directory is a catalogue of freight forwarding companies, shipping lines, airlines, etc. that specialise in shipping to or from major countries throughout the world.

You can place any size advert from a free single-line entry to a double-page spread to promote your strongest services. Our team can advise you on how best to use the space.

If you wish to advertise, please contact Dom...

dom@freight-media.com or +44 (0)1454 628 794

52

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ISSUE31

COMING SOON...

UK specialisms, divided into the 12 UK regions we judge to be most familiar to the freight industry professional at work.

From 'abnormal loads' to 'warehousing & storage', if you need it done, it's in here.

www.

FORWARDER Directory .com FORWARDER magazine

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53

MOVE IT LIKE...

YEAR FOUNDED

2011

TURNOVER

2.2 million GBP SALES INCREASE

15%

SPECIALISMS

Turkey, Azerbaijan, Georgia and Iraq. Also customs clearance covering all UK ports.

NO OF EMPLOYEES

22

SITES

3 sites, with 360o service MAIN TRADE ROUTES

Turkey, Azerbaijan, Iraq and Georgia MODES

Road and sea freight MILESTONES

Acquisition of Action Roadways

SELA KOYDENGOCTU DGS GROUP 54

FORWARDER magazine

ISSUE31

SELA SAYS...

I was told of a job as a translator while working in a restaurant...

I

was told of a job as a translator while working in a

from England all the way to Turkey. I answered them all

restaurant by one of my friends who asked if I would be

correctly, one by one, which impressed Tony so much, he

interested, to which I said: Yes, of course!

gave me the job immediately. Surprised at how I knew all the crossings’ names, I explained about how I only travelled

I always wanted to work in an office, so I was quite excited

across to Turkey in a car less than 6 months ago. Other

at the prospect. When I turned up for the interview, I was

than that, I had no knowledge of how things were carried

interviewed by my then first boss Mr. Tony Ball, who was,

from one end to the other. The job turned out to be an

in fact, one of my regular customers at the time of my

office junior post in a forwarding office, and not translators.

employment at a local Wimpy bar. Suddenly, my nerves

I fell in love with the job straight away. One of the best

settled, when I saw a friendly face shouting across 'quarter

parts was seeing Turkish drivers arriving all the way from

pounder and chips please!!'. During the interview, he did

Turkey, with each telling a different story.

however, ask me to name all border crossings (pro EU)

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MOVE IT LIKE...

Q A

What’s your background in shipping?

Academically, I have none. However, I have worked in import, export, procurement and project departments within multiple forwarding companies, as well as working in Dover for a short period as customs clearing clerk.

Q A

What do you think you offer as a company that sets you apart from your competitors?

When offering our service to and from Turkey, we utilise

SELA SAYS...

I've worked in import, export, procurement and project departments

Q A

Q A

What has been your biggest challenge in the role?

I have to say, it must be the credit control. Allowing customers to have credit is often a must, but also our biggest headache.

Your biggest achievement?

I would say it is acquiring our (currently) biggest UK supplier, Action Roadways, who are a member of The Pallet Network TPN. I always heard stories about companies

our own equipment, our own customs clearance office, and

buying other companies, but this wasn’t something that was

our own distribution company from the point of collection

planned years ago. It was just spontaneous, so I definitely

to final mile deliveries. We achieved this by opening branches

see that as an achievement.

along the route, adding to our Turkish fleet, and by acquiring a TPN member, Action Roadways. All of this was done with customer satisfaction in mind rather than cost saving.

Q A

Tell us about your acquisition of Action Roadways The purpose of Action Roadways was to be able to all of components of the services we provide to our customers, all done in-house. What Action Roadways do, is nationwide distribution. They are part of a pallet network, so they can distribute any pallet that you give to them, all around the United Kingdom, and parts of Ireland. They will also collect anything in return. It was necessary for us to either set up this service in-house or acquire a company that already has this service.

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Action Roadways has been around a long time, and I have used Action Roadways myself as an office junior when I have worked in other freight forwarder companies. I have known the owners and the staff there for over 20 years, so the timing was perfect because the owner wanted to retire. We were their biggest customer at the time too, using them on a day-to-day basis,

I am lucky enough to have a lot of young energetic and loyal members of staff around me. I honestly do not have to do anything in particular, because they are all aware of their responsibilities. If I must do anything

for us to go for it. There are members of the palett network,

out of the ordinary to get the best out of someone,

and members that the network have, we would like to offer

they are probably at the wrong job. You either love

additional services such as transport to Turkey and customs

forwarding, or you hate it.

training extra staff to take on the extra work after Brexit.

A

A

How do you get the best out of your team?

moving about 500 pallets a week. It just made perfect sense

clearance now that Brexit is coming up. We are currently

Q

Q

How would you deďŹ ne your company culture?

Once a customer starts working with us, our aim is to never ever lose them. That is always our motto. If we lose

Q A

What’s the most important thing you are working on right now and how are you making it happen?

Buying process of Action Roadways has just been completed, so now I am relaxing, and looking forward to my two weeks away in Turkey. The most

a customer for any reason at all, it is like losing the World

important thing right now would have to be the

Cup final!

family holiday.

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MOVE IT LIKE...

Q

A

It would have to be working towards the same goals.

Q A

What about market disruptors – how do you see outsiders changing the industry?

If it’s beneficial for the industry, then it is beneficial for all.

If, however, there are things that need to be reviewed, then we can solve them as a group of associates.

Q

A

What are your thoughts on the new alliances?

What are some of the common challenges you face?

We have total control over the shipments we are trusted to carry out.

Q A

How do you decide which new business to go after?

If the route is within our district and we can help new clients, then we will approach and discuss a union. Exhibitions always help to open new doors and meeting new people in different industries.

Q A

What are you working on at the moment?

At the moment, we are working on our customs in Dover, training staff. January 1st 2019, the office will be in 24 hour operation, so we will be able to customs clear 7 days a week, 24 hours a day. This will be us getting ready for March 2019 hopefully, where we will have more to clear

The perception that our market is expensive and can be managed individually with minimum knowledge. All our customers presume that we make a large profit margin on our jobs, but that is not the case. We work on very tightprofit margins. We handle many shipments, and we have to do so many of them to be able to make a reasonable living out of it. We are constantly challenged, such as when someone looks up on Google Maps how long a journey will take. ‘That should take you two hours’ is what we hear, but judging purely on what Google says isn’t really accurate. You also need to consider any issues that may arise, such as any crossings, ferry crossings, traffic jams etc.

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SELA SAYS...

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with a lot more produce coming from Europe.

Q A

What are your expansion plans over the next 12-24 months?

We will be spending most of our time developing the Action Roadways Business. Furthermore, looking for ways

Q A

How’s your business doing overall?

I’m extremely happy with the business at the moment. Everything is in house, the customs office is ours, we have offices on routes – Istanbul, Georgia

to save time when the international cargo arrives in the UK

and various others. We have total control over the

to be delivered next day.

shipments we are trusted to carry out.

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MOVE IT LIKE...YOU

I was delighted to appear in the FORWARDER magazine ‘Move it Like’ showcase earlier this

year. The opportunity to speak candidly about the success of our company, my influence on that, and the ingredients that contribute to our continued success was appreciated. NNR is a global ‘premium brand’ that, although established for over a 100 years in Asia, is not particularly well known in the UK. The feature in Forwarder Magazine offered the stage for us to future promote our business.

The moniker ‘secret assassin’ and ‘largest company you’ve never heard of’ no longer suits the brand and size of our global group, therefore features like ‘Move it Like’ in a classy glossy such as FORWARDER are the perfect vehicle to help change that perception. Now I’ve recovered from the

marginal discomfort of a little more attention than normal (!), I can reflect that it provided a strong and personal message that many of our key partners and customers read and responded favourably too.

Lee Griffiths, NNR

It was fantastic to feature in the FORWARDER magazine

‘Move it Like’ recently. The quality of the article and insightfulness of the questions gave T15 a great opportunity to be seen in the best light possible. We are a young, growing business and this forum has enabled us to promote our value to a wider network, within a sector that is going through significant change. I would summarise FORWARDER magazine as a quality publication that brings networks and partnerships together for the greater good.

Matt Perry, Transition15

FORWARDER magazine ISSUE31 60 LEVEL THE PLAYING

FIELD. CALL US ON +44(0)1454 628 775

DON’T TAKE OUR WORD FOR IT...

In 2017 I was proud to be included in the popular FORWARDER feature 'Move It Like'. As a leading publication within the

logistics industry, FORWARDER's unique feature presented an ideal opportunity to discuss my journey as a global air freight

expert and highlight how Ligentia continues to meet our customers' requirements through customised solutions. I found the process rewarding and my relationship with FORWARDER has continued to develop as my career has progressed to a global role. I would highly recommend being part of a future 'Move it Like' feature to anyone seeking successful exposure within the logistics industry.

Lee Alderman-Davis, Ligentia

FORWARDER magazine ISSUE31 61 ...OR EMAIL RICHARD@FREIGHT-MEDIA.COM

FORWARDER FOCUS

UK DISTRIBUTION & NETWORKS

B

ristol is a prime example of how independent businesses can flourish given the right environment, and how they can challenge the biggest of multinationals. The same can be said for the freight forwarding communities. We recently ran a feature regarding the members from WCA and how their numbers allow them to compete with many of the big players

throughout the industry, showcasing the strength in numbers that independent freight forwarders have.

The latest industry data reveals that the top-20 global freight forwarders are losing market share in every region of the world and that regional and independent forwarders are leading industry growth. This shows us that that distribution networks can affect serious change in the industry, and we at FORWARDER want to give you the rundown on exactly how the amalgamation of independents coming together can help you and your business and add value to the industry...

THE HUMAN TOUCH It is very hard, even for the most sophisticated technology, to replicate the human interaction – something so vital to successful freight forwarding. Independent freight forwarders need to continually contact their clients and provide a quality service. And clarity within communication is key. Current technology within distribution and networks systems in the UK are not sophisticated enough to react to the complexities involved in freight forwarding, and therefore keeping that human connection is vital for many businesses.

COMMUNICATION

FLEXIBILITY

The human touch is just a stepping stone for keeping a

Multinationals must stick to rigid delivery techniques,

functional communication model. Making sure that you can

however this may not suit the end users' needs. Independent

contact drivers and depots throughout the distribution

forwarders offer a more flexible attitude towards the overall

process means that you can provide clients with peace

end-user experience and how they can help them. This

of mind. Independents have far better control over this

means that delivery flexibility times and location can change

compared to many of the multinationals due to an ability to

people’s mind about who they want to ship their goods with.

implement the latest communication techniques, allowing

This flexibility has led to the innovative techniques with

for a reliable service throughout the distribution process.

same-day delivery, amongst other forms of distribution.

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COST Flexibility doesn’t end with delivery times and locations.

It also extends to cost for the client. Many multinationals would have to battle through a mountain of bureaucratic paperwork before they could budge on price and this delays the distribution process for many others. Independents can negotiate and allow management to understand the reasoning behind price changes. Even if an independent can’t budge on price, the vast, interconnected networks allow them to point you in the direction of a supplier that is perhaps more cost efficient.

SPEED The overall speed that some independent distributors can deliver products can be beneficial for certain clients. Their close relationship with networks throughout the country means that they have a wealth of knowledge unrivalled by their competitors.

Matt Dailly, Contributing Editor, FORWARDER magazine

UNIFICATION THROUGH DISTRIBUTION FORWARDER magazine

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FORWARDER FOCUS

UK DISTRIBUTION & NETWORKS

B

eing connected throughout the freight forwarding industry is vital for your understanding of the current issues surrounding the trade. Linking with like-minded people who can help guide you through the sometimes turbulent seas of the business, but also helping you to enjoy the industry in which you work.

The vast array of industry events is a testament to the way in

Attend Industry Events

which the freight forwarding commerce meet and connect with

Conferences can be a great way to market your business to

each other and how important it is to understand how your

potential clients. Speaking to people face-to-face who may need

colleagues are reacting and behaving to key industry events. A

your products or services can be more effective than sending them

freight forwarder is most valuable when they have built strong

an email or speaking over the phone. It allows you to show your

relationships with carriers, port officials, and other forwarders.

passion for your business and directly answers any questions they

When the company has strong relationships, they can more easily

may have. You pay money for a ticket, get something in return,

facilitate your shipment and get a better rate.Â

which, will provide a great ROI for your business. The skills and knowledge you learn at a conference can not only be invaluable to

Whilst aware that freight forwarding is competitive by nature,

your business, but can make you invaluable to your business.

FORWARDER understands that it can also be an easier

commerce to conquer, granted with the right networking and connections throughout the industry. Here are several of our tips and tricks to help you compete with some of the biggest players in the freight forwarder.

THE

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Join a Network WCA, BIFFA, FTA, RHA and more are all interconnected networks that can help you reach you freight forwarding goals through networking. Freight forwarders work together to save money, mitigate risks, and manoeuvre shipments more deftly is always a widely appreciated form for networking.

Freight forwarders pay a fee to join these networks, and reap the benefits that come with membership. Good networks will vet candidates thoroughly and limit their membership numbers in every region so that there is less competition between members, as well as more reciprocal trade with members from other areas. You need to make sure that the network you are joining is right for you.

Collaboration If you leave yourself open to the opportunities that collaboration brings, then you will find the cowboy world of freight forwarding not so intimidating. The number of collaborations is set to grow in the industry over the next decade, such as business facilitation skills, is incredibly important to ongoing success. One of the greatest benefits of long-term collaboration is the cost savings that result from routine procedures over the life of the relationship.

We are very aware that there are a lot more factors in successful networks creating tangible change in the industry. However, by following these simple steps you can propel yourself into a better position for you and your business in terms of connectivity.

Matt Dailly, Contributing Editor, FORWARDER magazine

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ASK THE EXPERTS

A

UK DISTRIBUTION & NETWORKS

survey for Transport Focus, a watchdog for transport

With the current shortage of commercial vehicle drivers – more

passengers and road users, recently discovered that

than 45,00 vacancies currently exist across the industry – the

95% of consumers are satisfied by motorway services.

logistics sector needs to prove it is as appealing to potential

While this is great news for private drivers, investment in services

employees as traditional deskbound jobs or those on the factory

for commercial drivers has not kept pace and the survey also

floor. In order to do this, it is vital that the essential support

demonstrated that satisfaction levels in these areas are falling.

services which consumers take for granted at motorway service areas are improved for commercial users to make logistics a

This news does not come as a surprise to FTA, the largest

more attractive career.

membership body in the logistics sector, representing more than 17,000 firms nationwide. Having pressed the government on the

With the average age of a British lorry driver now 55 years

need for better facilities for drivers for some months now, the

old, attracting a younger audience to the industry is key if the

report’s findings simply bear out what we have known for some

country’s goods and services are to keep moving effectively. To

time – that logistics drivers are not given the priority they need

do this, it is of paramount importance that working conditions

when it comes to the provision of basic hygiene and rest facilities

are as high as those offered based in permanent buildings, and

to use when doing their daily work. And with the logistics sector

the industry needs to show there are career opportunities and

representing 11% of the UK non-financial business economy, and

long-term prospects in logistics. Millennials and subsequent

£121 billion Gross Value Added (GVA) to the UK economy, it is

generations have high expectations which need to be met to fill

time for the individuals powering this vital sector of the economy

the employment gap. This skills shortage will be further amplified

to be treated with the respect they deserve.

by Britain’s departure from the EU – British hauliers currently employ around 60,000 foreign drivers, whose future working

Just because their daily place of work is not a permanent office

status is currently undecided – so drastic action is required to

or factory, FTA believes that commercial drivers should still

rectify unacceptable working conditions.

have regular access to basic services – clean toilets, healthy food options, a safe and secure place to stop and sleep if necessary,

The logistics industry keeps the UK economy moving, but it

somewhere to socialise and exercise and free Wi-Fi – yet these

will struggle to continue to do so if its workforce is exhausted,

rights are often out of reach for some of the most hard-working

frustrated and suffering from low morale. The Department

individuals in the UK. In particular, the survey found commercial

for Transport has recognised that facilities must improve and

drivers were concerned about a lack of overnight security

pledged to take nationwide action, but is yet to deliver on its

provision and poor value for money in overnight parking fees.

commitment to such an important sector of industry. While

As a mentally and physically demanding occupation, drivers are

planning consents have been granted to increase available parking

required under law to take regular rests, but a lack of suitable

in some areas, spaces in other regions – particularly the Midlands,

parking amenities, combined with a lack of service areas, is

East of England and South East – are at a critically low level. FTA’s

making this a challenge.

view is that it is imperative that local and national government

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WANT TO KNOW MORE? Further information can be found at www.fta.co.uk

and service area providers work together to ensure drivers have

vocational training, and to trust businesses’ judgement with their

easy access to service areas with appropriate parking spaces and

skills needs and ability to design training that is fit for purpose.

suitable facilities. These include space to park and manoeuvre HGVs of all sizes; clean toilets and washing facilities; catering

Skilled commercial vehicle drivers are in high demand, but supply

with value for money and healthy options menus; fuel availability;

is dwindling. The UK’s motorway service network must improve

security for vehicle and load with lighting and camera monitoring;

to help the logistics sector retain and attract talent, and to

and reasonable and consistent parking fees for longer stays. Of

ensure Britain can trading during a challenging political climate.

course, this sort of provision works both ways – drivers must treat service sites with care and respect if they are to expect

Efficient logistics is vital to keep Britain trading, directly having

high quality facilities every time they stop for a break.

an impact on more than seven million people employed in the making, selling and moving of goods. With Brexit, new

FTA continues to campaign for more consistent standards across

technology and other disruptive forces driving change in

the UK. In conjunction with its members, it created a Drivers’

the way goods move across borders and through the supply

Facilities Charter, which asks national and local government to

chain, logistics has never been more important to UK PLC. A

consider the provision of suitable facilities for drivers in the

champion and challenger, FTA speaks to government with one

planning of infrastructure on the road and at development

voice on behalf of the whole sector, with members from the

sites, while ensuring that there is a provision of basic facilities

road, rail, sea and air industries, as well as the buyers of freight

within distribution parks and centres for visiting drivers. FTA

services such as retailers and manufacturers.

is also committed to tackling the wider challenge of skills shortages. Campaigns include a call to Government to adapt the

Malcolm Bingham, Head of Road Network Policy, FTA

Apprenticeship Levy into a training levy to enable more forms of

THE UK'S

MOTORWAY SERVICE NETWORKS MUST IMPROVE FORWARDER magazine

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FORWARD TECH

I

t’s hard to get away from the impact e-commerce has had on freight forwarding. The volume of cargo since the explosion of Web 2.0 has increased dramatically. This has seen the rise of numerous new freight forwarding platforms, independent forwarders competing against multinationals and a more globally connected commerce. But what impact has this had on the whole industry

more than a decade after the explosion of Web 2.0? Let FORWARDER explain just how, and why, e-commerce will continue to shape the industry.

EXPANDING REACH

UNDERSTANDING DEMOGRAPHICS

The internet is unquestionably an incredible way to expand

E-commerce platforms for distribution across the web

your reach around the globe, and let potential or existing

allows you to understand your audience demographics,

customers use your services or buy your products at their

which will tell you exactly who you need to be targeting

own convenience. An e-commerce website will give you the

your products or services to. The plethora of analytical tools

opportunity to reach out and offer your products and services

which help you understand the target audience will enable

to customers around the world, regardless of the distance

for a better understanding of your sector, allowing you to

and time zone. Utilising this method of communication could

obtain a niche. This can help cost efficiency, as you won’t

see you grasp markets and clients you never even considered.

waste any of your marketing budget on people who have no

The world on the web is a more connected place, and to not

intention of purchasing from you. Furthermore, you will be

have an e-commerce platform to reach audiences far and wide

able to measure whether a price and/or service is worth its

could prove to be detrimental to your business.

value in comparison to competitors.

E-COMMERCE ...ELECTRIFYING AN INDUSTRY 68

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INCREASING TURNOVER E-commerce is a new way to not only save money, but to increase your businesses overall revenue. Spending time and resources on acquiring new customers but keep your loyal customers happy is vital. Concise item descriptions and allowing users to register after purchasing them could mean that an e-commerce approach to your products could revitalise your business. The perceived professionalism of many companies on the web is something you should consider, maintaining a concise brand. Additionally, making your e-commerce platform user-friendly is a must. Nobody likes a complicated website. It's confusing and time-consuming. Including professional imagery / videography, a tidy design and regularly checking your site's speed are three key elements to consider.

COST EFFICIENCY In the light of cost efficiency, deciding to adopt an e-commerce platform for your products will give you significantly fewer overheads than with any other form of distribution / advertising service. Planning your site around a strategy before you start development is important when thinking about cost efficiency. It will save you both time and money. Ultimately, you should consider to have a plan going into the project. An e-commerce site can turn out to be a headache if it has not been properly planned out. Whilst planning may cost you a little bit more upfront, you'll benefit with both money and time in the long run.

Matt Dailly, Contributing Editor, FORWARDER magazine

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M&A FOCUS

F R E I G H T

WITH

COMPANIES

FOR SALE

UK DISTRIBUTION, UK-BASED EURO FORWARDING PROJECT & PALLET COMPANY FORWARDER

Ref. 55146FM | South West, UK

Ref. 10492FM | South West, UK

Key business features

Key business features

•• Regional leader in UK distribution, European freight forwarding and member of an established pallet network

•• Holds AEO Status, is a BIFA member and is ISO certified

•• A well-established business for over 25 years is available for acquisition due to the planned retirement of its owner

•• There are on average over 100 trading clients annually

•• A number of blue-chip clients trade with the company •• Secure warehouse storage and custom export packing solution •• 15 vehicles •• 10 operational/management staff, 18 drivers

•• Average client credit terms are 30 days with only one client on 60 •• Main commodities shipped are construction and drilling equipment for large projects overseas •• The majority of shipments managed by the company would be deemed project forwarding or heavy lift •• The owners want to step away from the business in a timely manner and an accelerated but comprehensive handover will be prepared •• The company has 2 FTE. However, the owners are open to scenarios where the business would be relocated from the S.W.

IF YOU ARE INTERESTED IN ANY OF THESE OPPORTUNITIES, PLEASE CONTACT...

FORWARDER magazine ISSUE31

70

SELLING OR BUYING A FREIGHT COMPANY? GET IN TOUCH

+44 (0)1454 275 950

enquiries@freightmergers.com

INT'L FORWARDER & WAREHOUSING /PICK & PACK BUS.

PERISHABLE GOODS FORWARDER

Ref. 07633FM | East Midlands, UK

Ref. 1502FM | South East, UK

Key business features

Key business features

•• Air and ocean forwarder with value-added logistics and

•• Company trading 14+ years

fulfilment services provided to key clients, trading for 20 years

•• Temperature-controlled handling and customs clearances

•• Largest key client accounting for 22.5% of revenue

•• Handle in excess of 50 million kg of air freight per annum

•• Domestic distribution

•• 48,000 ft2 temperature-controlled facility that has been approved as a Bonded Warehouse by HMCE

•• Exceptional and knowledgeable team, highly competent in all aspects of logistics and transportation, with manager and succession plan in situ •• Quality client relationships with in-depth understanding of continuous requirements

•• Can provide customer visibility throughout the entire supply chain via implemented IT system •• UK & EU transportation and value-added services •• Portfolio of large blue-chip clients •• Accredited by the British retail consortium, BIFA and IATA

DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS

david@freightmergers.com +44 (0)1454 275 941ISSUE31 FORWARDER magazine

71

M&A FOCUS

SELLING OR BUYING A COMPANY?

F R E I G H T

WITH

UK INDEPENDENT FREIGHT FORWARDER

GET IN TOUCH

+44 (0)1454 275 933

COMPANIES

FOR SALE

UK PHARMA STORAGE/DISTRIBUT'N OPPORTUNITY

Ref. 68321FM | North West, UK

Ref. 1512FM | Home Counties – N. London, UK

Key business features

Key business features

•• Well established after trading for over 20 years

•• Long-standing business with over three decades of experience

•• LCL and FCL to all parts of the Mediterranean, Middle East & Indian sub-continent, both import & export

•• Specialists in providing forwarding and storage services to the pharmaceutical and healthcare sector

•• Experienced, loyal, very capable senior management team •• Warehouse facility of 20,000ft2 owned by the company

•• Office and warehouse facility (15,000ft2) providing flexible, temperature-monitored storage, in-transit storage and short term

•• 70% of their work is with other freight forwarders

•• Supported by the membership of a UK distribution network

•• Sizable customer base, circa 200 trading clients

•• Fantastic customer spread with largest accounting for 21.5% of revenue, the remaining top 5 each between 5 and 7%

•• 16 members of staff who will continue under new management •• Owners willing to undertake a handover period

•• Owners willing to undertake a hand-over period •• 24/7 365-day high-dependency drug distribution service to all UK hospitals

DAVID ROBERTS, M&A CONSULTANT, FREIGHT MERGERS FORWARDER magazine ISSUE31

72

david@freightmergers.com +44 (0)1454 275 941

MULTIMODAL FREIGHT FORWARDER

COMPANY SUMMARY:

Ref. 2232FM | London Heathrow (LHR) Key business features •• Company trading 10+ years •• 6 full-time members of staff including 2 directors •• IATA and BIFA accredited •• Diverse spread of clients, top 15 represent 78% of T/O •• Global network of partners offering multimodal solutions •• Moved 683,218 kg of air freight in 2017 ••157 LCL and 175 FCL shipments in 2017

AIR

Import 17% Export 48% OCEAN

Import 18% Export 8% ROAD

Financials

Import 3% Export 1%

2017 ••Turnover: £1.43m

UK DOMESTIC

•• Gross profit: £454k

FINANCIALS

•• Adj. Profit Before Tax: £264k 2016 ••Turnover: £1.40m •• Gross profit: £428k

4%

T/O: £1.43m PBT: £264k

GET IN TOUCH

+44 (0)1454 275 941

•• Adj. Profit Before Tax: £236k

SELLER OF THE MONTH FORWARDER magazine

ISSUE31

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RECRUITMENT FOCUS POWERED BY

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VACANCIES TO FILL?  BUSINESS DEV. MANAGER  BRANCH MANAGER  SALES DIRECTOR  OPERATIONS MANAGER  TRANSPORTATION BROKER  AIR FREIGHT SALES EXEC.  GENERAL MANAGER  IMPORT OPERATOR  KEY ACCOUNT MANAGER  ROUTE DEV. MANAGER  OCEAN FREIGHT BDM

GET THEM NOTICED IN FORWARDER'S RECRUITMENT FOCUS Get your freight and logistics vacancies

Your roles will also be seen at

seen by the cream of the forwarding

FORWARDERmagazine.com in the

industry. FORWARDER goes out to

Recruitment Focus section. Call us now...

thousands of freight executives and

+44 (0)1454 628 773 or email Kelleigh:

managers every month.

kelleigh@freight-media.com FORWARDER magazine

ISSUE31

75

RECRUITMENT FOCUS POWERED BY

W

ith BIFA already trying to encourage freight forwarders to take up new standards, they are also here to help businesses compete within the

competitive arena of careers events and academic institution visits.

Freight forwarding is competitive by nature, and it starts at grassroots level. Having practical knowledge about how to entice people to your stand is imperative and provides a more engaging and involving platform for young people.

Follow these BIFA member tips for career day success for both attendees and your business...

1

GET THE AUDIENCE INVOLVED

Involve the audience with an interactive activity. Make logistics relevant to young people by asking questions such as ‘what are

you wearing and how did it get here?’ Or set them a challenge such as to work out how best to move a product – say a phone – from China to the UK.

2

TAKE AN APPRENTICE WITH YOU

Potential apprentices respond well to current apprentices, valuing their opinion and insight. Why not show some

success stories or, if possible, even take a current apprentice or young employee with you? It will give people more confidence in what you're 'selling'.

BIFA MEMBERS'

TOP-5 TIPS

FOR ATTENDING CAREERS DAYS

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WANT TO KNOW MORE? Further information can be found at www.bifa.org

3 4

'WHAT’S IN IT FOR ME?'

The 'International Freight Forwarding Specialist' is currently set

Demonstrate employee benefits and any other perks

at Level 3 (A Level) with a minimum duration of 18 months. The

your company offers. Young candidates will be turned

new apprenticeship will provide students with core knowledge

on by extras. Gamify your employment offering!

PROMOTE THE INDUSTRY

and skills including industry awareness, customs procedures and commercial skills. However, without gaining interest from prospective apprentices at events like careers fairs you can’t take

Search for the online booklet ‘Careers in Freight

full advantage of this amazing opportunity. For more tips from

Forwarding’ to explore all the encouraging reasons for

BIFA please visit...

considering a career in logistics. This is available from BIFA as a slideshow as well. BIFA is also planning to create a range of assets

bifa.org

for members they can use at careers events.

5

SOCIAL MEDIA

Generally, apprentices don’t want to receive social media updates from companies in their leisure time. However,

they are much more likely to follow and engage with them during a careers fair. Make sure you shout about your social media presence and even display some QR codes or other technologies.

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RECRUITMENT FOCUS POWERED BY

SENIOR CANDIDATES

MANAGING DIRECTOR (WILL RELOCATE UK-WIDE) jamiew@headfordgroup.com | +44 (0)1454 275 951 UK Multimodal Managing Director available for relocation UK wide.

Ideally looking for another senior executive level role within an international forwarder of any size. Previous experience primarily with large multinationals.

•• Air, Ocean, Road, Rail, 3PL experience •• Managed over 450 employees across multiple UK offices •• Led and overseen merges between companies •• Experienced in aerospace, oil & gas, healthcare and chemical •• Over 30 years of international experience

USA START UP HOUSTON, TEXAS lewis@headfordgroup.com | +1 470 481 5364 / +44 (0) 1454 628770 Headford USA is currently representing an air & ocean sales and operations team in Houston who are looking to take on a startup opportunity either for a freight forwarder already in the US but with no Houston branch, or for a forwarder not yet present in the US who want a strong way to enter.

Team is made of:

•• Branch Manager – ops & sales background •• Business Development Manager – 20 years' international sales experience

•• Import Co-ordinators •• Export Co-ordinators Additional details:

•• Team covers both air & ocean freight across import & export •• Not O&G specific, though lots of experience in this vertical due to location

•• Lots of general freight & automotive logistics experience Neither the Branch Manager nor Business Development have non-competes and are confident that there will be numerous accounts aiming to service and excellent customer relationships.

This is a great way to enter the Houston or the US market without having to worry about how you will support the business operationally.

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GENERAL CANDIDATES

KEY ACCOUNT MANAGER ESSEX

OPERATIONS MANAGER HEATHROW

jamiew@headfordgroup.com | +44 (0)1454 275 951

ryan@headfordgroup.com | +44 (0)1454 628 787

•• 15+ years’ experience within the industry

•• 10+ years stable at current employer •• Air & ocean •• Experience across operations, account management,

(14 years at one company) •• Air & ocean freight experience •• Hands on KAM with full process start to finish on all shipments •• Available ASAP •• Salary expectation: £34,000

commercial and sales

•• Hazardous and general cargo experience •• Salary: £40,000

BUSINESS DEV. MANAGER SOUTH EAST

BUSINESS DEV. MANAGER BIRMINGHAM

jamiew@headfordgroup.com | +44 (0)1454 275 951

jamiew@headfordgroup.com | +44 (0)1454 275 951

•• Over 10 years within logistics field sales •• Air, ocean & road sales experience •• Won major accounts for a global forwarder •• Specialist in RORO, machinery & automotive sectors •• Based in the South East •• Salary expectation: £50,000

•• 10+ years' industry experience •• Air, ocean & warehousing expertise •• £70K GP new business over last six months •• NVQ Level 2 qualification in management •• NVQ Level 2 qualification in business administration •• Salary: £45,000 + car car allowance

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RECRUITMENT FOCUS POWERED BY

UK VACANCIES

OPERATIONS DIRECTOR EAST LONDON (ESSEX OR N.E./E. LONDON-BASED CANDIDATES ONLY) ryan@headfordgroup.com | +44 (0)1454 628 787

Sales:

Role

•• Identification and development of new verticals and services •• Growth of revenue and margins of existing activities on an

In line with the company’s business plan, they are seeking to appoint a company Operations Director. Eventual progression to Managing Director.

A key focus of their development plan will be the delivery of improved technology solutions to provide best in industry supply chain visibility products to current and potential clients.

Overall Purpose •• To deliver on agreed targets (financial, sales and operational) •• To ensure the appropriate structure and staffing to support the performance delivery •• To carry out such ad hoc projects and other tasks as requested by the Board of Directors •• To act with integrity at all times in the best interests of the Board of Directors

Key Objectives Operations:

•• With a change mind-set, drive continuous improvements to

day-to-day operations, and identify opportunities to provide best in class supply chain management solutions to clients •• Ensure that regular communication with staff includes the objectives of the business; performance required and achieved and includes monthly intranet updates and preparation of the quarterly team meeting briefs •• Enforcing the corporate culture of a balance of entrepreneurial skills and corporate governance with core values throughout the business whilst maintaining enthusiasm and strong work ethic •• Delivering the financial budget and operational strategy as set by the Board of Directors

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annual basis

•• Develop new revenue streams from existing customer base by improved focus on key account management

•• Development and strengthening of existing Agency Network •• Identification and implementation of new activities/business sectors/routings/trading partnerships to support the growth in profitable operations

Key Attributes: •• Demonstrable experience of delivering growth and

performance in general management of a freight forwarding and/or supply chain business with freight activities operating in a multi-national environment with a number of product sectors, route partnerships and key customers •• Experience in business development, business reorganisation and resource management & development •• Demonstrable team management and team leadership •• Liaison with key customers/suppliers on a regular basis to ensure service levels

Human Resources: •• Be a great people leader: build strong relationships and team,

hire great people, commit to the growth of individuals on team and lead by example.

•• Provide effective and inspiring leadership •• Empowerment and development of competent staff and management personnel including mentoring of direct line manager reports •• Regular appraisal meetings setting objectives in line with the company’s goals and to provide succession management

GLOBAL VACANCIES

OCEAN FREIGHT B.D.M. / M.D. PRAGUE, CZECH REPUBLIC lewis@headfordgroup.com +1 470 481 5364 | +44 (0)1454 628 770 A small, growing forwarder is looking to hire an experienced logistics sales executive with a background in mainly ocean freight. This candidate will be set up to take over from the local Managing Director by 2021, so experience of and confidence in managing a small team would be a major plus.

The role will be an outside sales role covering mainly the Czech Republic, but there would be no objection to also seek business in other neighbouring Eastern European countries.

•• Company established in 1992 in Germany •• Industry verticals covered include household consumer goods

and decoration items, chemical products (incl. hazardous goods), project transportation, industrial equipment and components •• Main focus on international overseas transport between the Czech Republic and Asia •• 60,000-80,000 CZK + company car, commission & benefits

CORPORATE ACCOUNT SALES, AIR & OCEAN DUSSELDORF, GERMANY

SALES DIRECTOR - PHARMA, BIOTECH & HEALTHCARE WEST COAST, USA

lewis@headfordgroup.com +1 470 481 5364 | +44 (0)1454 628 770

danny@headfordgroup.com +1 646 915 1495 | +44 (0) 1454 275 935

One of the globe's leading air & ocean forwarders is adding a corporate account salesperson to the team to cover EMEA. You will be joining a small local team of highly experienced freight professionals where you will be well positioned to learn a lot and progress quickly.

•• $110,000-$140,000 + commission •• Identify and approach the top pharmaceutical opportunities

•• Selling air & ocean services to corporate/key accounts •• EMEA territory •• Top-15 global forwarder, 20,000+ employees globally •• 2-5 years’ experience ideal •• €4,000-€6,500 per month + company car and benefits

within a defined territory

•• Understand the customers’ business, buying process and needs

•• Maintain accounts post-sale, whilst further developing new opportunities

•• Work closely with the operations team, ensuring maximum efficiency for accounts

•• Minimum of five years’ experience selling to Fortune 1,000 healthcare customers

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Fill your vacancies

Back oďŹƒce

Let us assist with your company's growth...

Finance

Europe +44 01454 275957 ryan@headfordgroup.com

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Operations Sales Management

USA Sourcing market-leading talent.

www.headfordgroup.com

Your strategic growth partner.

Executive Search • Branch Startups • Senior Appointments • Mergers & Acquisitions • Media

Considering a change?

More responsibility?

Fairer pay?

Better commission?

Send us your CV today...

Asia +1 404 592 6315 lewis@headfordgroup.com

Middle East +971 (0) 45 015 675 simon@headford.ae

FORWARDER magazine

UAE

ISSUE31

83

MARKETING FOCUS WITH

O

ver the past several months, we have been giving a breakdown of a variety of marketing innovations, techniques

BUDGET

No business wants to spend more money than they need to on marketing,

and technologies, currently making your freight forwarding

and understanding budgets is a factor that can create incredible revenue

business function to the peak of its capabilities. However, taking a step

for your company. For example, by focusing on accurate keywords when

back and looking at the entirety of the marketing landscape, we want to

delving into PPC campaigns you will get far more return on investment

go back to basics and make sure our readership understands how good

due to the targeted nature of your marketing criteria. This will mean

marketing practices can equate to repeat and new business.

more revenue to invest in other areas of your business.

Understanding the basics of a marketing campaign can develop

FINDING A NICHE

transferable skills across any industry. Here are a few tips on what you should focus on to push your advertising in the right direction...

KNOW YOUR AUDIENCE

Some may think that by solely occupying a niche in your industry you may be capping growth. However, a niche in the market allows you to be much more targeted. Once you have a loyal audience and repeat business is a constant, then you can expand your brand due to increased revenue,

Knowing what your audience wants and how you can provide it is vital.

but starting off niche and being more concise with your marketing is

Whether this information comes from previous market research and

something that can be recommended. The rise of niche publications

developing structured plans or from analytical data you have captured,

throughout the UK is a testament to the success of this.

understanding the complexities of demographics can allow you, especially with the development of e-commerce, to specifically target

By following these tips you can be assured that when implementing your

your audience. Online advertisement platforms, due to the power of

marketing strategies you will be able to evolve and innovate them in the

cookies, have become so targeted that if you wanted to market a product

future with ease.

solely to someone aged between 18 and 23 who lives in a specific area of London, enjoys jogging and is active on social media, you easily can.

TRACK YOUR ACTIVITY

Whilst aware that not all marketing is online, and that print still carries with it a perceived professionalism, the ease with which you can track the activity of your digital marketing campaigns means you really should know the numbers. Using Google Analytics, companies are able to see exactly where their web and e-commerce traffic is coming from. Pages viewed, geography, gender, behavioural traits and session duration are all trackable activities you should monitor to make sure that your marketing campaign is being seen by your desired target.

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A MARKETING MASTERCLASS ...REFRESHER TIME FORWARDER magazine

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85

THE LAST WORD...

HELP BRISTOL'S HOMELESS TOGETHER WE CAN MAKE A DIFFERENCE

W

e believe that having a home is not an entitlement, it

is a RIGHT. Everybody should have the opportunity to live in a place they can call their own.

Our mission is to change the face of homelessness in Bristol.

Through the support of our directors, volunteers and supporters our vision is to develop a site with ten containers, converted into self-contained studio flats, providing temporary accommodation until a service user can find a more permanent home. Your help and support is vital to making this vision a reality. You can find out more about the initiative over the page...

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COMMUNITY EVENTS

FLOATING SUPPORT

We hold regular events and meetings to help raise awareness

We offer support to help people tackle all kinds of issues such

of the homelessness situation in Bristol.

as rent arrears, benefits issues, and social isolation.

FORM FILLING

TEMPORARY ACCOMMODATION

We understand that people often need help with filling out

We offer our service users interim, short-term accommodation

forms and other paperwork. We are here to help.

until a long-term solution can be found.

STREET OUTREACH

EMERGENCY CARE

We help people who sleep rough in Bristol. We work closely

We provide Bristol's homeless with care packages, including

with local authorities to provide long-term solutions.

food, sleeping bags, clothing and other essential items.

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THE LAST WORD...

THE TEAM...

CRAIG EDITOR-IN-CHIEF RACHEL EDITOR KELLEIGH ADVERTISING KATIE ADVERTISING RICHARD ADVERTISING DOM ADVERTISING ROB ADVERTISING TIM DESIGNER

A FINAL WORD FROM

THE EDITOR...

N

ext issue welcomes the return of our ever-popular air

Focusing secondarily on Scandinavian countries, we will be delving

freight issue. From regulation and restrictions to storage

into the importance of air freight in the harder-to-reach areas of the

and fuel economy, issue #32 encompasses these areas

snowy, mountainous landscape. The aviation industry in Scandinavia

within the industry and what is being done to affect positive change.

is one of the fastest-growing transportation sectors. Commercial

Often seen as the glamorous side of forwarding, air transport shifts

airlines are carrying more passengers than ever and generating global

less than 0.5 per cent of all international cargo by weight, whilst at

revenue to match many other major countries.

the same time representing around 30 per cent of total worldwide shipment value. Perceived as reliable for high-value, low-weight

The Solent, with centuries of nautical history, is our other regional

cargo, many companies have been switching to this mode.

focus next month. The Portsmouth-to-Southampton waterway allows us to not only see the advantages of connecting major

In addition to this, FORWARDER will be exploring issues such as

the exponential growth of e-commerce, new technologies in the

UK cities through our channels but hold the potential to open opportunities due to an alternative attitude and approach.

industry, storage crises and the overall service levels of the industry.

Rachel Jefferies, Editor, FORWARDER magazine

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NEXT MONTH...

MONTHLY FOCUS

PUBLISHED BY

Air freight and airlines

REGIONAL FOCUS

UK: Solent | Global: Scandinavia

MOVE IT LIKE...

We speak to another freight industry mover and shaker

INDUSTRY NEWS

More news and press releases from the world of freight

FOCUS ROUNDUP

Articles from the last 12 months relevant to the focus

ASK THE EXPERTS

Topical knowledge from the FTA and other industry experts

FORWARD TECH

Industry knowledge focused on technology and advancements

MARKETING FOCUS

We help you to get your message out to the industry

M&A FOCUS

More from the world of mergers & acquisitions in freight

RECRUITMENT FOCUS

Current jobs and candidates from Forwardingjobs.com

Please be aware, in this dynamic industry these topics and features are subject to change.

Freight Media Ltd Unit 8 Apex Court, Almondsbury Business Park, Bristol BS32 4JT twitter.com/ForwarderMag facebook.com/forwardermagazine linkedin.com/company/forwarder-magazine www.FORWARDERmagazine.com EDITOR-IN-CHIEF

Craig Headford craig@freight-media.com • +44 (0)1454 275 946 EDITOR

Rachel Jefferies rachel@forwardermagazine.com ADVERTISING

Richard Booth richard@freight-media.com • +44 (0)1454 628 775 Dom Roberts dom@freight-media.com • +44 (0)1454 628 794 Kelleigh Parsons kelleigh@freight-media.com • +44 (0)1454 628 773 Katie Elliott katie@freight-media.com • +44 (0)1454 628 771 Robert Pascoe robert@freight-media.com • +44 (0)1454 628 784

I

f you would like your editorial to feature in next month’s magazine, please contact our editor, Matt, using the contact details to the right. If you would like to advertise in FORWARDER magazine,

full details of our rates and technical specifications can be found in our media pack. Please email us for a copy.

FORWARDER magazine is free in the UK. Please email for a subscription form.

Please visit us online at

www.forwardermagazine.com

MARKETING & DATA

Chris Tissier chris@freight-media.com DIGITAL MARKETING

Darren Glasspool d.glasspool@freight-media.com DESIGN

Tim Headford tim@forwardermagazine.com SUBSCRIBE

subscriptions@forwardermagazine.com When you’re finished with this magazine, FORWARDER magazine please recycle it.

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F R O M F O R W A R D E R M A G A Z I N E • P O W E R E D B Y F R E I G H TA B A S E

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www.FORWARDERDirectory.com

F R E I G H T

Are you planning to buy or sell a freight forwarding company? +44 (0)1454 275930 • enquiries@freightmergers.com Freight Mergers are specialists in selling owner-managed freight forwarding businesses. For most company owners, selling their freight forwarding business is the most important financial transaction of their life. To meet the challenge of getting a fair price for a business, we have developed a proactive approach to selling a business that connects buyers with sellers with the best synergy.

We have over ten years of experience in the freight forwarding sector and, due to our niche-specialist approach, can put you in touch with the best sellers for your business.

www.freightmergers.com

M&A for the global freight & logistics industry FORWARDER magazine

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