Fiscal year 2020 has been a time of resilience and reflection for the Free Library of Philadelphia. From the COVID-19 pandemic that changed the way that the Library—and indeed the world—operates to our long-due reckoning with systemic racism, the Free Library and the communities we serve have faced extreme change and uncertainty. Now, more than ever, we are committed to ensuring our patrons can depend on us in times of hardship and to creating a just and inclusive library system that is respectful and responsive to the needs of our staff and of all the people we serve.