A century of care & a lifetime of rewards
Introducing Care & Rewards for Frasers Property home owners
Welcome to Care & Rewards Care & Rewards is Frasers Property's industry-leading customer care and loyalty rewards program. Your property journey with us should feel easy and confident, with expert support available every step of the way. When you purchase, you'll have access to our dedicated Customer Care Team, so you can feel confident of your choice long after you make it. Our care starts with a commitment to go further for you. With over a century of experience, we understand what it means to make a home. We've built our reputation on caring for the people we serve and the proud communities we help create. Alongside that care, we offer a lifetime of rewards you can enjoy and share with the people you love. Whether you've purchased land, an apartment, a townhome, or an investment property, we’re with you every step of the way.
We go beyond property. That's our promise.
The feeling you get when you buy with Frasers Property Every customer deserves an excellent experience. That's why we created our ‘Care Promise’: a commitment to be there at every stage, from your first enquiry through to settlement and long after you've moved in. The personalised support of our dedicated Customer Care Team keeps us true to what matters most: creating homes people love and welcoming
Help is always available Our dedicated Customer Care team are ready to answer your questions, no matter how big or small. Outside business hours, the myFrasersProperty app is always on hand with helpful information and support.
communities, where families thrive and belong. When you buy with Frasers Property, you'll feel confident, cared for, appreciated and understood.
Confident
Care you can count on Enjoy peace of mind and care you can count on every step of the way. www.careandrewards.com.au/care
Customer Service Our team is here to answer any questions or concerns.
Tailored to your needs
Open communication
We listen
Understanding what you need
Clear, simple, and proactive
We're always looking to
is at the heart of what we do.
communication keeps you
improve your experience.
We want things to run
fully informed at every stage
Your feedback is genuinely
smoothly, and when issues
of your property's progress.
valued, so look out for our
arise, our fast and flexible
From the start of construction
regular surveys and take
approach means concerns
through to settlement, you'll
the opportunity to help
are addressed quickly.
receive updates via the
us do better.
myFrasersProperty app.
Cared For
Appreciated
Understood
Your Customer Care Team
myFrasersProperty app
Property Tracker
We have dedicated Customer
From property progress
The 'Track my Property'
Care Teams in each state,
updates and priority
feature keeps you up to date
here to help whenever you
notifications to rewards
with your new property's
need us.
and exclusive benefits,
progress, milestones, and
it's all at your fingertips.
key moments.
Stay connected every step of the way Exclusive to Frasers Property customers, the myFrasersProperty bring everything you need into one place. From property progress updates, access to property documents and exclusive member rewards and benefits – all at your fingertips. All your property details, in one place. Your personalised dashboard gives you a complete picture to manage your property and access Care & Rewards membership. • View your Frasers Property purchases in one place • View your membership tier and reward eligibility • Receive notifications on the details that matter • View exclusive member offers • Browse Priority Releases and book your purchasing appointment before the public
Track your property
Track & log requests
Get ahead of the game
Stay across every milestone.
Log and monitor every
Access exclusive member
Receive progress updates
request and its progress,
benefits and priority releases
from the start of construction
so you always know a
to help you achieve your
through to settlement and
solution is on its way.
property ambitions.
move-in day.
After contract exchange, you'll receive a myFrasersProperty invitation. Once your account is created, you can download the app from your app store.
Tak e
Create your myFrasersProperty account
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Can't find your invitation?
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Send a request to: careandrewards@frasersproperty.com.au
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The most rewarding experience in property When you purchase with Frasers Property, you'll be invited to join a rewards program built to recognise your loyalty and grow alongside you. As a valued member, you'll enjoy a lifetime of exclusive benefits for yourself and the
Purchase Reward Build your portfolio with us, and you could be eligible to receive a Repeat Purchase Reward on each subsequent Frasers Property purchase.
opportunity to share these with family and friends. These exclusive benefits include Priority Access to new releases, a generous Purchase Reward when you buy another Frasers property, Family Share, Friend Referral and Partner Rewards at participating developments.
A lifetime of great rewards you'll love
Project Launch Invitation Receive exclusive invitations
seat to what's coming next. Be first to preview new Enjoy a lifetime of
communities, hear early
great rewards for
insights, and discover how to
yourself, your family
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projects, giving you a front-row
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to the launch of our newest
and friends.
unlock the greatest value through your member benefits.
Priority Access &
Friend Referral Program
Family Share
Refer a friend, and when they
Share the gift of
Members enjoy advance
purchase a property, you'll
homeownership with your
notification and first access to
receive a $3,000 reward.
immediate family. Refer family
purchase in new releases,
It's our way of recognising
members to gift them the
before the public. A minimum
loyalty and growing our
Purchase Reward based on
of 30% of stock in every new
community together.
your Tier, helping them start
Notifications
release is reserved exclusively
their own journey with Frasers
for members.
Property sooner.
Project Settlement Gift Receive a settlement gift with
Fraser World Sapphire Membership
each property you purchase,
Enjoy Sapphire membership
our way of marking an exciting
to Fraser World for one year,
milestone and welcoming you
on your first purchase,
into your new community.
including 15% off the best
Partner Rewards From time to time, access exclusive member offers and special benefits from our carefully selected partners.
available rates at participating Fraser serviced apartments and hotels.
Care & Rewards terms and conditions, member benefits apply to participating developments only. See the Care & Rewards website for details.
Rewards are the ultimate care Join the Frasers family and make the most of these benefits to help achieve your property ambitions.
Member Benefits
Silver Members
Platinum Members
1 settled property and opted into the program
2 settled properties and opted into the program
Purchase Reward
$5,000 on Land under $300,000 $7,000 on Land $300,000+ $10,000 on Apartments, Townhomes, and Homes*
$7,000 on Land under $300,000 $10,000 on Land $300,000+ $15,000 on Apartments, Townhomes, and Homes*
Priority Access & Notifications
Priority Access with min. 30% Member Reserve
Priority Access with min. 30% Member Reserve
$3,000 referral reward
$3,000 referral reward
Gift immediate family a purchase reward based on your tier
Gift immediate family a purchase reward based on your tier
Friend Referral Program
Family Share
Project Launch Invitation
Project Settlement Gift Member Events & Promotions Fraser World Sapphire Membership (redeemable once)
Partner Rewards
The Care & Rewards difference
Tak e
*Home purchases exclude spec contracts Care & Rewards terms and conditions, member benefits apply to participating developments only. See the Care & Rewards website for details.
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Join the Frasers Family and make the most of these benefits
Ta k
to help achieve your property ambitions.
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Join the Frasers Family www.careandrewards.com.au 13 86 88
A century of care & a lifetime of rewards
© Frasers Property Australia Terms and conditions apply. Visit www.careandrewards.com.au for the full Care & Rewards terms and conditions. The information and images in this brochure are intended as a general introduction to Care & Rewards. Please note that whilst reasonable care is taken to ensure that the contents of this brochure are correct as at October 2026, this information is to be used as a guide only. No warranties for the Care & Rewards partners are made about their current or future services, offers or promotions. Promotions and offers by reward partners may change at any time without notice and are subject to availability. Purchasers must rely on their own enquiries with reward partners and comply with their terms and conditions of sale.